Complain about a product or service

MSN

MSN • Billing Problems • Broadband • Sales Promotions • MSN Messenger • Negative Option • Rebate Problems • Service Problems

Microsoft has long been frustrated over the failure of its AOL lookalike to take off, even though it mirrors AOL in so many ways -- overloaded system, confusing rebates, illusory "free" service.

ron of Fresno, CA July 21, 2009

could not get any customer support could get any answer from tech at msn

Roland of overland park, KS July 10, 2009

I used my laptop for the first time to go online... its connected with msn internet explorer... I visited the same sites that I have always visited on my home/work computer and never had a problem... within 5mins of being online... msn states that my computer is infected and I should download there virus remover... I did... now my laptop is fully infected with worms/trojan horses that some how infected my admin and my internet options... so I cannot even do a simple system restore which i have done several times when a possible virus has infected my home computer... I cannot even go online to any websites except do download the msn virus services... i have my virus protection and i can't even load the software b/c of msn's virus... the geek squad stated that my laptop was not the first to be infected by msn's virus protection... msn refuse to except blame.

Danna of Gardnerville, NV June 29, 2009

How does one ask that a news agency report the news accurately??? An article appeared today that "Immigrants are suffering" It was not until you got deep into the story that these "immigrants" are ILLEGAL. I am an immigrant, those described are not immigrants, they are ILLEGAL ALIENS. I am not suffering and I am not illegal. I did it the HARD way.

Rex of Berryton , KS June 25, 2009

I suscribe to cox high speed cable. I kept getting messages I needed to update microsoft programs,especially for protection of my computer. Two days ago I did so:now my cox explorer screen is gone,replaced with an msn screen which I dont like. I want to edit emails while on the cox screen, which I'm not able to with the msn display. Also, my computer was fast before, now I cant even get emails. I resent the trickery and deceit which msn used to screw up my computer.

I'm an old man,not an expert computer geek, and I feel like I've been hoodwinked. I want things restored as they were and soon. I'll be awaiting your reply.

S of Rockville, MD May 5, 2009

In 2008, I called MSN more than once to cancel my subscription, since I switched to Cox Internet Service. However, they have continued to bill me since then. The last time they billed me was on April 2009. When I call, I can't get a response, and one rep keeps referring me to another. My bank even tried to contact them via their number and they could not reach them either. They have no right to charge my card without my consent. These charges have caused my bank account to go into overdraft since I no longer use the account for bills. I am being forced to cancel the card entirely so that they don't charge it again.

Tish of rapid city, SD May 5, 2009

I have an MSN TV 2 it is so limited to what I can do. It sucks. Y doesnt MSN make msn tv 2 compatable with Jave so webtv people can do more then just check email & ONLY chat at the stupid websites that msn has set up. MSN USE TO have good chat rooms but they dont anymore. I would NEVER recommend that anybody even purchase this stupid MSN TV 2 GET WITH IT MICROSOFT ^ make MSN TV 2 COMPATABLE with Java!!!!!

Kenrick of Cape Coral, FL April 29, 2009

In 2001,8 years ago I canceled my dial up MSN, at the time the 1.95 was being charged to my Discover bill. After I canceled MSN I did not use my Discover card until recently 2009. When I received my bill I noticed that a 1.95 for MSN was being charged. When I called them about this they have been charging the card for 8 yrs, the reason I never received a bill from Discover was because it was more money to send the bill then to charge off the 1.95. After being on the phone for almost 3 hours I received a confirmation number for the canceling MSN. (for the 2nd time) Well this month I opened my Discover bill to find that they charged me again. I had to go through the whole process again. They did mention that they noticed that we have not used the service in over 8 years!!!!!! I wonder why?!!!!!!!DUH!!!! I have never in my life dealt with a company so stupid, or are they just ripping people off hoping not to get caught.

Mary of Tignish, PE April 13, 2009

My complaint has to do with MSN itself. I would like to know why there are so many virus's on MSN? Is it server based? I do not even have to click on the links, but seem to keep getting the same virus. Friends of mine are also getting it. Please let me know what the people at MSN is doing to resolve this issue.

Pamela of Gilbert, MN April 10, 2009

I'd used MSN for a short time, then couldn't log on anymore. They were supposed to be taking my payment out of my bank account, so I kept trying to call, email, and go to various sites for help connecting. The automatic site's worthless, and I never did get a response from my phone calls- nobody answered. Now, since I've deleted my account with them entirely from my pc, and am now using a much more dependable provider, my greencard debit card has been billed for MSN!!! Today I did my shopping and bill-paying, and at the grocery store my funds came up insufficient! Very embarrassing and confusing! I paid with cash and came home, went online to Greendot, and saw that MSN has been charging my card for services I deleted and wasn't able to use for two months. Now I'm being cheaged overdrafts form Greendot and I don't know how many vendors will do the same. I support my grandson and myself on an extremely low Social Security payment (I get nothing from his parents), and am absolutely overwhelmed by this; how can I pay for the overdrafts? I bought him an electric razor for his birthday on Easter, and have had to ask if I can return it for living expenses, which breaks his heart and mine, which is already in a state of advanced failure. I'm trying to stay around until he's able to be on his own, and this isn't improving my chances of doing so. How can these huge corporations continue getting away with this sort of thing? Don't they have to follow laws at all? Thanks for listening to a stressed out Grandma. Best luck to all.

Delfina of Abilene, TX January 9, 2009

Everytime I want to go into Msn hotmail to chat with family members it throws me out, and I am sick and tired of it doing that to me. Can u fix your program or not

Back to the top | Internet Services

Terms of Use Your use of this site constitutes acceptance of the Terms of Use

Advertisements on this site are placed and controlled by outside advertising networks. ConsumerAffairs.com does not evaluate or endorse the products and services advertised. See the FAQ for more information.

Company Response Welcome If complaints about your company appear on our site, we welcome your response. Please see the Response Form for more information.

For more information, see the FAQ and privacy policy. The information on this Web site is general in nature and is not intended as a substitute for competent legal advice.  ConsumerAffairs.com Inc. makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof. 

Copyright © 2003-2009 ConsumerAffairs.com Inc.  All Rights Reserved.    The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission.