MSN

Having logged into my email account **, an account I have used for over 12 years, I was told I need to provide information to have it unblocked. The alternate email address given is not mine and the forwarding email address is not known to me. How can I get my email account unblocked as I now feel my account has been hacked or scammed? Information requested includes my credit card details. I do not have and use credit cards. Therefore, I am unable to provide information as requested.

I keep getting spam mails from Hotmail.com. Can you help to put a stop? I have complained to Hotmail, but with no help whatsoever. Thank you.

I have a different email provider. When I send a message, the "reply to" address shows **@msn.com. I don't know how many messages I have lost and have been wondering why I haven't gotten a reply to some of them. I am afraid a virus was put on my machine and I passed it on. I just primarily want that taken off my emails.

Okay, someone hacked into my MSN account I have had for over 12 years. They accessed my account by which they added themselves to my alternate email address. Each time I would go in to retrieve a new password, of course, they were getting the new password as well. I contacted MSN to ask if it was possible for them to fix this problem. By now, all my sensitive email has been compromised: bank statements, accounts I had opened with financial information, the whole works. I now had an Arab who has complete control of my account. Everything in Hotmail is in Arabic.

I asked if MSN could fix this problem, and spoke with a person who do not speak English very well. From India? I gave him access to my computer and he said he can fix the problem (MSN) but the cost will be $99 or $199 for a lifetime(?). I stated to him, "This your glitch. It should be corrected by MSN." The company is the owner of Windows Live. To my dissatisfaction, the glitch is still in place. MSN should stop this madness. I had to delete my whole folders. There's lots of business stuff I had to get rid of and they have not fixed the problem. I am tired of speaking to other countries for my USA problems. I do not live in India. For once, I would really love to speak to someone who lives in the United States, a true American, not a prototype.

I bet you didn't hear about a real hero's passing, but we've sure heard a whole lot of crap about Whitney Houston, Lindsay Lohan, Dr. Murray, that sick-o Sandusky, and a 72-day sham marriage. Here's a real hero and his story: You're a 19-year old kid. You're critically wounded and dying in the jungle somewhere in the Central Highlands of Vietnam. It's November 11, 1967. LZ (landing zone) x-ray. Your unit is outnumbered 8-1 and the enemy fire is so intense from 100 yards away, that your CO (commanding officer) has ordered the helicopters to stop coming in. You're lying there, listening to the enemy machine guns and you know you're not getting out. Your family is half way around the world, 12,000 miles away, and you'll never see them again. As the world starts to fade in and out, you know that this is the day. Then, over the machine gun noise, you faintly hear that sound of a helicopter. You look up to see a Huey coming in. But it doesn't seem real because no MedEvac markings are on it. Captain Ed Freeman is coming in for you.

He's not MedEvac so it's not his job, but he heard the radio call and decided he's flying his Huey down into the machine gun fire anyway. Even after the MedEvacs were ordered not to come, he's coming anyway. He drops it in and sits there in the machine gun fire, as they load three of you at a time on board. Then, he flies you up and out through the gunfire to the doctors and nurses and safety. And, he kept coming back--13 more times until all the wounded were out! No one knew until the mission was over that the captain had been hit 4 times in the legs and left arm. He took 29 of you and your buddies out that day. Some would not have made it without the captain and his Huey. He was a Medal of Honor Recipient, Captain Ed Freeman, United States Air Force, who died last Wednesday at the age of 70 in Boise, Idaho. May God bless and rest his soul. And may the media put him on the front page, not the crap you report!

There are so many menial stories that are headlines and Coach Joe Avezzano isn't even a topic. He passed away yesterday and is not even mentioned on my MSN homepage!

How can I get rid of Bing and this irritating screen that goes over the print, making it impossible to read even if I wanted to? Every time I hit a different key, Bing pops in, covers up the whole screen and is impossible to reset or remove. I would prefer to have Mozilla as my browser or Internet Explorer. I am not too computer literate and I truly hate Bing. Thank you.

I am a Verizon customer and have MSN with my subscription as of 3/1/12 that ended. To continue MSN service, I was offered a paid subscription with MSN. I agreed so as to not lose some features. I paid and was given an email receipt, but I cannot use the services. I am unable to log in and the favorite feature is gone. I have spent all morning trying to get a person to answer me to no avail. I have spoken to "sales" where I paid my money, but they "cannot" help. I have tried to find a number but when I do, it hangs up after a while and the online remedies do not work other than to see that there is no recourse. Can you assist or point me in the right direction? Any help or guidance is greatly appreciated. Thank you.

Specials.msn.co.in is a fake site based on fake counting. Please stop this site from working. The site is pertaining to consensus but there is consensus counted only on click. No other information is required and also a single person may, as many times, click whenever he wants. So Please stop this type of fake site to work.

I'm tired of getting all these unwanted emails regarding penis implants, enlargements, and viagra and cialis. How can I stop these from coming into my MSN email box?

The updates on the stock site does not update for mutual funds. It updates for stocks and markets. This is true on two different computers on two different systems entirely. Yahoo is still working. The help system is a web of **. At one point, in order to get help, MSN wanted a deposit to charge me. I need to be able to contact someone and get an answer. The problem is with your system.

An advertisement on my MSN home page keeps crashing the home page. The ad is by AdChoices. It shows a pink bunny hitting a telephone pole and when it does, my home page crashes! Please pass on. I hope it's not virusing me.

I have tried several times to reset a password for my MSN account. Unfortunately the information on my password and question were installed in an external drive, which is broken. I was logged out on my computer by a visitor who did not know that my information was not available. I have been a paying customer for years so I filled out the forms to retrieve my information and was informed that my MSN account was retrieved. The PIN # is of no use. I cannot reset a password.

It has been about 1 week and I cannot get this issue resolved. MSN has my correct credit card information; a list of my current emails and files saved and credit info. They do not have adequate phone service for those of us who pay to use the email system. This is a terrible business practice! MSN is truly disappointing and will not be my choice in the future. I cannot retrieve any of my work files, school files and lots of needed information as I am embarking on a career to do freelance work. My potential clients' information is in that account. Why bother giving information of a personal nature to them? Their so-called MSN Help is of no use to anyone and it is impossible to reach anyone by snail mail or phone. I have lost clients!

I was told that because I have a free email account (over 20 years of using MSN email), I could not be helped. I am locked out of my email account of over 20 years when I have used the email for job correspondence.

I have an email account with MSN Hotmail for about 10 years now with the same email address. Recently, on Jan. 24, my email was hacked and the culprit sent an email to all in my contact list one by one saying that I am in London and that I needed $2000.00 for help. I could not even get into my email up to now. But, the worst thing is I lost my contact list which is in my account and I am doing business with them as a Realtor and Insurance Agent. I have been asking for help through their website but their customer service is very inefficient and up to now they have not done anything about this problem. Please guide me on how I can get back my contact list from my lost email account. Thanks.

My name is Jan ** and I have been ringing MSN to cancel a direct debit. First, I rang Microsoft as it states Microsoft MSN on my bank statement. This was about 15th January 2011. I was told that I needed another number and they transferred me to another number, where a voicemail said they were closed. On 10th January, I emailed Microsoft Online Customer Service. Hector ** replied on 11th Jan. asking for a copy of my bank statement to show their reference number. I scanned this through on 15th Jan. He emailed back on 17th, saying it was handled by their TechNet Subscription Department and gave me a phone number 13 20 58 saying option 3, option 3.

This I tried and was told that this was not the area I needed. The other number Hector gave me was the same number, but option 2 and 1. When they tried to transfer me again (bearing in mind, during these calls I had been cut off twice), I asked for the number they were transferring me to in case I get cut off. I was then put through to Raymond and I thought I was getting somewhere as he said he was trying to do it for me. Then after 23 minutes, I got cut off. When I rang the number, he told me 1800 134 995 (unable to connect). I rang again on Jan. 21 (5 times), the first time, I was put through to a voicemail. Second call, to Emmie for 12 minutes who couldn't help. I was given another number 1800 494 1962 (unable to connect), then another number 800 386 5550 which I also tried with a 1 at the front (wouldn't connect).

I tried again today twice for Tan and Raymond. They also transferred me to a voice where I cannot answer the questions she asked or to get to cancel accounts. She told me it was closed and gave me the hours they are open, which is midnight and I am ringing midday. Then, it hung up. The only thing I have found out today (as we didn't even know what the money was being taken out for) is my husband has an MSN email account which he doesn't use and doesn't want. It is coming up for the money to be taken out again soon and we would like it stopped. I would like a direct line, a form we could fax or an email (correct email address we could contact). This is costing us too much time and too much money to have this much hassle over; one would think as a simple request.

MSN security of my contact list has been violated. Hackers have gained access to my contact list. My contacts now get emails from my address sent by various businesses without my authorization. I have made this known to MSN via their customer service department. Not only have they done nothing about it, they have not even replied to my email request for how to deal with it.

My e-mail address book was hacked by a spammer that I blocked. The spam continued, so I replied to one of the messages that was sent. The spammer must have resented this, so they contacted one of their low life form people, and hacked my address book, and sent the same spam for discount medications to everyone in my address book. MSN has yet to take responsibility for this. Their solution is to go to justanswer.com, and pay their technicians to fix their screw up.

Apparently, they have some system that disables the block sender function in your e-mail account . There must be some special fee that the senders pay, to bypass this function. They're collecting from both ends, privacy and security is pitiful. If they don't remedy this at no cost to me, I'm looking to delete my account with them, and switch to another, but that may be just jumping from the frying pan into the fire. Damage is unknown at this time.

I want to be fair to MSN, who was my ISP for several years. The people who work for them as classified employees are top notch, for the most part. But, as they say, it's the system. Because of file storage problems, mainly, I did a "system restore" on my aging HP Pavlion PC, which lost my ability to connect with MSN, in favor of AOL.

So I took the path of least resistance and signed up for AOL. But I needed to contact MSN to discontinue service, and was always being told the service was temporarily unavailable and engineers were working on it. This has gone on for more than a week, so I called their 800 number. The woman I finally got to talk to spoke with a thick foreign accent, and too softly.

I asked her to speak up, but still had to plug my other ear to understand what she was saying. I think I did get her to discontinue my MSN service, but I will be looking closely at my credit card statement for a couple months, just to be sure. I also tried to explain to her that I was being blocked in connecting to MSN's accounting service online, in order to cancel.

I couldn't understand her rapid-fire answer, but she seemed to be saying that there should be no problem connecting with them online. Except that there definitely is! Very convenient for MSN to keep on charging for service when it is no longer desired. The phone call was less of a problem (other than what I have already mentioned); when their robot couldn't understand my last name, I was connected rather quickly to someone in a foreign country who I had a hard time understanding. Really! There has to be a better way to communicate with an extremely wealthy organization such as Microsoft. If I still had the actual MSN connection available to me through AOL, I'm sure it would have been a breeze. You may draw your own conclusions from my (and others') reported experiences.

Get rid of the pop up audio crap or I am changing where I read the news and articles. This is a disgusting invasion of privacy. I am writing my congressman and will be suggesting to the government to look at the internet for cleanup of advertising.

My home page of MSN.com has been replaced with MSN Canada without my authorization.

My email account with MSN/Hotmail was hacked/stolen recently. I have gone through every step described (online) to remedy the situation. Nothing is working. I have waited both online and on the phone for hours to receive assistance from MSN, and although I have gotten through to a few live representatives, the situation continues. I am going on 72 hours of waiting for assistance.

The consequences have been large. Someone in London, UK, has hacked their way into my email account. They have connected everyone on my address list, posing as me. In one interaction, they were able to convince an older aunt and uncle into wiring $2000 to them at a Western Union location in London. My privacy has also been seriously compromised. This individual is learning things about me via saved email messages. He is using this information to contact people and convince them that it is me. I do not know what to do. MSN is not helping and this criminal goes on contacting people, personal and business from my contact list.

I've had a Hotmail MSN Microsoft Windows Live account for about 2 or 3 years. Someone got into my Hotmail recently, so I changed my password and my year of birth, I put 2010, and when I logged out and re-entered my password, another page came up and said that I needed to put a credit card on there to prove my age. I'm using a library computer so I don't want to put one on there. They won't open my account until I do.

I called Microsoft twice and was told they wouldn't ask for that so I've printed the article out and it's from Microsoft. they said there's nothing they can do, so now I have to go get a 100-dollar credit card to put on here just in case someone steals it. The article also says that I could use picture ID and to call Microsoft customer service to find out how. When I called, they won't do that either.

My e-mail was hi-jacked for the second time in a month. I was told by MSN's support team that I would receive instructions on how to fix it within 24 hours. I called back 40 hours later and was told by a supervisor that it could take up to an additional 7 days to fix. He also stated that there was no one in a higher position that was available for me to talk to and they did not even have voicemail (be serious).

Two MSN accounts hacked by London money scam. Accounts now inaccessible to us. We just acquired an iPhone which links to our MSN email addresses. AT&T claims there is no problem and MSN is unreachable. Help, please. Contacts on those two accounts are lost. We pay MSN for services not rendered. We will have to set up new accounts and change contact info with all our correspondents. All of our contacts on both lists were told we'd been robbed, asked to send $1200 to London to help us "settle" our supposed hotel bill. We live in Oakland, CA and have not traveled to London in decades, have not traveled anywhere outside the USA in years.

Going online to play games that are free till 12:00 pm. I find that they are listed as time expired.

They have been spamming my email. I never signed up for anything. I have sent multiple emails to them. They ignore my email. I get 100 or more emails a day. I need to find a way to stop them. Please help me. This is my work email professional. They are nonstop spamming me by the minute. Please help me to stop them and make sure they don't do that to other. Or, get me their legal department so I can sue them or something.

MSN as well as Apple have taken all consumer rights and stuffed them into their back pockets. We have no privacy--this grandmother here. They slap all kind of junk mail and cookies from near and far upon me, weighing down my computer with garbage. I can no longer watch television for I live in Nevada since retirement and just cannot stand to watch the advertisement for prostitutes in the evening--that is if I can hang through the sorry commercials by corporation who want my money for products not fit to be in existence. Is it not about time you wake up and protect us Americans who need to have a say on this?

The MSN Hotmail team has been doing maintenance on the site for over 4 hours which should have been done within an hour or two and by doing this, they are preventing me from accessing MSN hotmail and my MSN hotmail windows live id and it is getting really annoying now. Please do something about it because they should not be keeping the site down just for maintenance for extended periods of time. It is wrong and unfair to MSN hotmail customers. I put my yahoo email address instead because with the MSN hotmail team doing this, I would never get your message.

Hackers got into my husband's email address and changed all his information and password, so he couldn't get in and re-control his email. Then the hackers sent a message to all of his contacts, saying that we were stranded in London and needed money to get home. When we finally found a phone number to call and get someone from MSN actually on the phone, they informed my husband that they would not (even though they could) shut down his email address, because his email was on the "free" side of MSN and that their policy is to do nothing for those accounts.

Right now, hackers are still in control of my husband's email, and there is nothing we can do about it. They were also able to take over his Facebook account, and because we can't get back into his email account or shut it down, we can't stop them on Facebook either.

If "they" all think that the new MSN home page is so great? Why don't "they" put a poll question or a survey online and ask the people who likes or dislikes the new home page idea. Are "they" afraid to find out how many hate "their" new idea? Hove "they" ever heard of customer satisfaction?

With the new MSN, I no longer have my earth weather icon on the upper right hand of my screen. I kept all my family's weather there at a glance, and it moved automatically from city to city. It is extremely convenient. I miss it very much. How can I get it back? I want it back, and another thing, this new MSN looks like the old from before MSN.

I cannot log into msn chat or hotmail. Seems like someone hacked or some virus got it. All my personal emails, business notices and bills were in the emails. I need it back on as soon as possible.

I have been a MSN internet customer since 1998. I cancelled my dial up account that I had since 1998 on 1/27/10 conf # and was told that as of "today," my account was cancelled and that I had 90 days to reinstate if I wish. On 2/26/10, I received a bill for my monthly fee and when I called I was told that the billing cycle was from 1/14 - 2/13 and since I cancelled 1/26 this bill reflects last month. I was fine with that and asked him what the prorated amount of my reimbursement would be and I was told that they do not prorate and reimburse even though I cancelled after using only half of the month's charges. When I asked how I can submit a complaint, I was told that I was speaking to customer service and that is who you complain to.

I further pushed and asked so if I have a problem with the service of the customer service staff how do I complain. I was told that there is no process. The amount of money is not worth fighting over but the fact that the process is not in place to complain is an issue and I was never told that I would be charged for the next billing cycle and how much. What is interesting is that the credit card that they had on file was also expired and they asked if I would renew the card and I declined. Very dissatisfied with the customer service process.

MSN barged in and change my front page again. They barged and just take you where they want you to go. I don't know how to get back to what I had or how to stop it. I am sure the best thing to do is get the *** of MSN.

My complaint is in regards to the free Internet accounts that Microsoft hosts such as MSN, Hotmail and Live to name a few. Many Nigerian scammers use these domains for their contact addresses in fraudulent emails. Microsoft has implemented a system that is too strict and rejects valid reports when someone tries to notify them that an account is being used to scam people. This is the only Internet provider I know of that has this system which they think is cutting back on invalid reports.

Scammers get around it easily by sending the emails from a different account and then setting up a another account with Microsoft's free email services. The system would then reject a complaint because it would see that the email did not originate from a Microsoft domain even though the reply address is theirs. Sometimes, it even rejects reports and gives a reason that makes no sense.

requests for very personal data if spam please control.

Some time ago, I allowed family member to sign up for a Hotmail account that had a minimal service cost. That person has since long gone, and I was left with trying to delete, or cancel an MSN account that was charging my credit card. What a total Rip-Off! I have spent countless hrs on the phone, and online trying to get rid of these leeches. They keep telling me that they're sending me paper-work to fill out and send back too them, and that hasn't happened in over three weeks! But, of course, they've hit my credit card with yet another charge for something I don't even use.

why did msn.com change their home page without givivng me an option of retaining my old page? I loved the old home page and want it back. I was at a friends home recently(yesterday) and he still has the old page.i have "e" mailed them and have received no response.they seem to be the epitome of arrogance!!!

MSN changed its home page and I do not like it please go back to one that was better organized this one sucks.

I am not sure who to contact in your MSN group, but I added MSN to my computer accidentally. I understand that I cannot take it off just by deleting the icon. I want it off immediately. Tell me what to do ASAP! Your ad led me to believe that it was something that NEEDED to be added to my computer. Contact me immediately as there is no truth in your advertising.

could get any answer from tech at msn

I used my laptop for the first time to go online. It's connected with MSN internet explorer. I visited the same sites that I have always visited on my home/work computer and never had a problem. Within 5 minutes of being online, MSN stated that my computer is infected and I should download their virus remover, I did. Now my laptop is fully infected with worms/trojan horses that somehow infected my admin and my internet options. I cannot even do a simple system restore, which I have done several times when a possible virus has infected my home computer. I cannot even go online to any websites except to download the MSN virus services. I have my virus protection and I can't even load the software because of MSN's virus. The Geek Squad stated that my laptop was not the first to be infected by MSN's virus protection. MSN refused to accept blame.

How does one ask that a news agency report the news accurately? An article appeared today that "Immigrants are suffering" It was not until you got deep into the story that these "immigrants" are illegal. I am an immigrant, those described are not immigrants. They are illegal aliens. I am not suffering and I am not illegal. I did it the hard way. I am experiencing emotional angst.

I subscribed to Cox high-speed cable. I kept getting messages that I needed to update Microsoft programs, especially for protection of my computer. Two days ago, I did so. Now, my Cox Explorer screen is gone and replaced with an MSN screen which I don't like. I want to edit emails while on the Cox screen, which I'm not able to with the MSN display. Also, my computer was fast before, now I can't even get emails. I resent the trickery and deceit which MSN used to screw up my computer. I'm an old man, not an expert computer geek and I feel like I've been hoodwinked. I want things restored as they were and soon. I'll be awaiting your reply.

In 2008, I called MSN more than once to cancel my subscription, since I switched to Cox Internet Service. However, they have continued to bill me since then. The last time they billed me was on April 2009. When I call, I can't get a response, and one rep keeps referring me to another. My bank even tried to contact them via their number and they could not reach them either. They have no right to charge my card without my consent. These charges have caused my bank account to go into overdraft since I no longer use the account for bills. I am being forced to cancel the card entirely so that they don't charge it again.

I have an MSN TV 2 it is so limited to what I can do. It sucks. Y doesnt MSN make msn tv 2 compatable with Jave so webtv people can do more then just check email & ONLY chat at the stupid websites that msn has set up. MSN USE TO have good chat rooms but they dont anymore. I would NEVER recommend that anybody even purchase this stupid MSN TV 2 GET WITH IT MICROSOFT ^ make MSN TV 2 COMPATABLE with Java!!!!!

In 2001,8 years ago I canceled my dial up MSN, at the time the 1.95 was being charged to my Discover bill. After I canceled MSN I did not use my Discover card until recently 2009. When I received my bill I noticed that a 1.95 for MSN was being charged. When I called them about this they have been charging the card for 8 yrs, the reason I never received a bill from Discover was because it was more money to send the bill then to charge off the 1.95. After being on the phone for almost 3 hours I received a confirmation number for the canceling MSN. (for the 2nd time) Well this month I opened my Discover bill to find that they charged me again. I had to go through the whole process again. They did mention that they noticed that we have not used the service in over 8 years!!!!!! I wonder why?!!!!!!!DUH!!!! I have never in my life dealt with a company so stupid, or are they just ripping people off hoping not to get caught.

My complaint has to do with MSN itself. I would like to know why there are so many virus's on MSN? Is it server based? I do not even have to click on the links, but seem to keep getting the same virus. Friends of mine are also getting it. Please let me know what the people at MSN is doing to resolve this issue.

I'd used MSN for a short time, then couldn't log on anymore. They were supposed to be taking my payment out of my bank account, so I kept trying to call, email, and go to various sites for help connecting. The automatic site's worthless, and I never did get a response from my phone calls- nobody answered. Now, since I've deleted my account with them entirely from my pc, and am now using a much more dependable provider, my greencard debit card has been billed for MSN!!! Today I did my shopping and bill-paying, and at the grocery store my funds came up insufficient! Very embarrassing and confusing! I paid with cash and came home, went online to Greendot, and saw that MSN has been charging my card for services I deleted and wasn't able to use for two months. Now I'm being cheaged overdrafts form Greendot and I don't know how many vendors will do the same. I support my grandson and myself on an extremely low Social Security payment (I get nothing from his parents), and am absolutely overwhelmed by this; how can I pay for the overdrafts? I bought him an electric razor for his birthday on Easter, and have had to ask if I can return it for living expenses, which breaks his heart and mine, which is already in a state of advanced failure. I'm trying to stay around until he's able to be on his own, and this isn't improving my chances of doing so. How can these huge corporations continue getting away with this sort of thing? Don't they have to follow laws at all? Thanks for listening to a stressed out Grandma. Best luck to all.

It started with hotmail making me verify my account every 3rd or 4th email, I complained, they made it every other email, then next thing, I'm cut to 5 emails a day limit.. then down to 3 emails.. now they have blocked my IP address from sending any emails to MSN accounts (my friends), and from recieving any from MSN accounts.. they refuse to talk to me in person, they refuse to tell me why, they refuse to email me back.. they just keep screwing with me, so I closed the account and moved to embarqmail.. still can't send emails to my hotmail friends or live.com, or msn (my sisters email)..

I want the Shopper Reports removed from my computer. It pops up every time I select a new subject on my computer. I want it removed! NEXT, I want the advertizing that pops up on the side of my email also removed. I don't want to EVER SEE IT AGAIN!

need to get msn working. just can,t get in my enail

12/23/08 I called and cancelled my Mindspring Account (MSN) as well as did it online as instructed by the Cancellation Rep. The December 14.99 had already been removed from my account. So, then I see another charge 1/19/09 for January. I call and speak to Bryan who states that this payment was for "November because they forgot to bill you." Even though I cancelled my account. He did not accept that MSN Mindspring had already billed me twice (14.99 x2)in Oct 08 therefore paying my November 08 billing cycle as a credit balance.

Also this so called charge for Jan 09 was past the 30 day billing cycle! He was extrememly rude and smug that he could not refund my 14.99 on a cancelled account. I asked for his suprevisor who's name I learned was Jolly. She got on the line and immediately went on the attack stating that she would not refund my money and I stated that the account is cancelled and MSN must refund my money. I then asked for her Supervisor she stated she doesn't have one. That she does not have someone I can speak to above her. Then she stated why don't I have Visa dispute this if I wanted my money back.... She was snide, condecending and rude! I let her know that I would file a complaint and she snickered at me.

Everytime I want to go into Msn hotmail to chat with family members it throws me out, and I am sick and tired of it doing that to me. Can u fix your program or not

It seems there is someone sent various links to everyone on messengers the are taken our messenger list and sending these links to everyone on list. Some of these links lead to pronography pictures etc. We would like someone to investigate this problem and do something about it as there are young children on the messenger. Thank you

Once I open it, it turns out to claim to be an MSN Feature offer. But it always turns out to be something about Viagra or penis enlargements, things like that. It says if you want to cancel the subscription, click here. But all that does is make the ad pop up again. There is virtually no way to stop this onsflaught. Can you help me?

I purchased an msntv2 in Oct. 2008 and hooked up with mnstv. The box is supposed to let us shop online as well as email and get info. on products etc. The problem is they didn't upgrade their flash and the system constantly crashes becauses of this. There are many who have this machine who I beleive need some help with this issue. There are many who complain about this problem. Customer service has been saying for a long time they're trying to fix the problem with adobe. In the meantime I paid $200.00 for the Msntv2 and $21.95 a month for a service I can not use. I'm not alone. If you go to the msntv2 disscussion group you'll find many with the same problem. I would like to know what's really going on with this machine. Thank you for your time.

It is 1:40p.m. in the afternoon. I was in the middle of reading the article when my computer froze and wouldn't let me page through. Everything else on my machine was operating fine, so I closed the browser and reopened it only to find that the article had been removed and replaced by the [other] article. How about removing that Census article and putting [the other] back. I will be switching homepages until I understand the type of media coverage MSN intends to project. I want to understand who I'm patronizing. I'd appreciate any insight [they] could give me, my family and friends, a couple of who were reading the article with me. Thanks.

I am trying to get this MSN window (for dialup service) off my computer that pops up every time I try to click on a email link from any website, so that I can get the email address. I called the first number, which says it's Microsoft technical support, and refused to give me support because I'm not currently a paying customer, and said they weren't technical support anyway, and gave me another number, and they told me EXACTLY the same thing, AND said they weren't technical support and to call the PREVIOUS number I had dialed.

Finally, I refused to put up with [Microsoft] giving me the running around and lying to me, and refusing to help me with [THEIR] program. Tell me how to disable the window so it's not popping up every time I click on an email link from a website.

I spoke to a representative in the ad department but they said they could not help me. My employee Jeff called and he said that they would investigate it. I have ran a campaign this weekend membership drive that was a waste of time and money. All the time on my ad words goes to him! I did contact my lawyer because of the one person telling me MSN could do nothing.

I signed up for MSN Gaming Zone. Just yesterday I signed up for MSN messenger. Apparently it has totally messed up my "Zone" account since today, I cannot access it. Yes, I have a passport. Yes, I think it should all have been linked.

My Zone name was one thing, and then a while back you made me change it, so I did. As you can see I have my own e-mail address. I didn't need a hotmail account, but your outfit thought I did, to get MSN Messenger. I WANT THE SAME THING!!! People wouldn't be forgetting their passwords and such, if we had ONE MSN account. I'm really p-o'd about this.

I do, afterall, have more to do than sit in front of a computer all day, and it's bad enough when the computer network is too busy to handle the load, or my server is bogged down, or my computer is screwed up, without having to deal with trying to remember three different names, passwords, and such, for one company. If it weren't for people who have nothing better to do than try to figure out how to screw someone out of something, out lives would be a lot simpler.

Remember, I don't want to make purchases off your site, If I did, I would have a different password prepared for the time I have to hand out a credit card number. I just want to talk to a few friends, and play a few games of cribbage.

MSN Broadband has been a nightmare! I signed up for 640 KBPS DSL broadband, and I must give them credit for speedy connections. It was easy to install, and everything was really nice for two weeks.

Then the problems began. My DSL link went away. I wasn't concerned at first, because that had been happening briefly from time to time. After a day and a half I called customer support. They opened a ticket (which seems to be the only thing they do well), examined my connection, and said that I had a stuck LIM port (or is it spelled "limb"?). They said the problem was with them, and after 3 to 5 business days, if the problem isn't fixed, to contact them again.

While they were looking at my account, they noticed that I had three billable accounts with MSN. I asked them to cancel two of them. Needless to say, after 5 business days I called them, and they escalated the problem to top priority. I was contacted by someone from MSN, this time with a three-digit IQ, and he determined the problem was with Qwest, my local phone company. It would have been nice to get this determination a week earlier!

Qwest got right on the problem, and within a day my service was restored. They even came to my house to be sure everything was working right. The very next day the DSL link went away again. I got a call from the intelligent MSN guy who said that Qwest had been told by MSN that I wanted my service disconnected. It turns out that my prior cancelations of my two other accounts had resulted in them telling Qwest to stop my DSL link.

I called Qwest, and they told me that it would take three weeks to get the service started again. Meantime, I checked with MSN to see the status of my account(s), and found out that all three accounts were still active. After an hour on the phone with the guy, I was assured that he had just canceled two of them. Two days later I checked back, to discover that I still had three accounts active.

That was the last straw. All I needed was to get DSL service restored, only to have it stopped again later by MSN attempting to cancel two of my three accounts. I insisted right then that ALL my MSN accounts be canceled, effectively immediately. That seems to have worked. I'll never use MSN ISP service again. Good riddance!

I had been intending on telecommuting via broadband. Those plans have had to go on hold.

Thinking of switching to MSN Broadband powered by Qwest? Think hard and twice before you do. It's migration into HELL!

07/19/01 Got my Qwest DSL and Qwest.net service. Got email from Qwest that residential customers now would have to migrate over to MSN Broadband by November 1, 2001, or would be migrated over automatically.

10/29/01 Called MSN and canceled my account, and got a cancellation confirmation number. Was told it would be canceled in 3-5 days.

11/06/01 Called MSN and spoke with another supervisor who again said that he would escalate this.

11/09/01 Did a 3 way conference call with my new ISP and Qwest to see if we could resolve this. And told they need to wait to get the cancellation from MSN.

11/15/01 Called MSN and demanded to speak with a supervisor or manager. And now told that it can take 10 days from my pending cancellation date for them to send the cancel order to Qwest.

11/15/01 Called the Qwest executive office, and explained this entire mess to the representative. He indicated that they have had numerous complaints like this and that he had a stack of orders with the same problem. And that he had a contact at MSN, and that he would forward my account on to MSN and call me back either today or tomorrow.

11/15/01 It has now been 22 days and I have no DSL service nor have I been able to order or change my DSL service over to my new ISP. This is completely unacceptable. I used to work for a now defunct DSL.com business and used to order and provision lines and cancel lines with U.S. West/Qwest and fully know the steps and the process required to complete them. At the very least you input the cancel order into the Qwest software and Qwest has 3 days to then complete the order. As of today MSN has yet to send that cancellation order to Qwest. MSN should not be allowed to hold the consumers of Colorado hostage in this kind of HELL!

11/15/01 Emailed copies of this complaint to Local NBC, ABC and Fox television stations for their consumer compliant/trouble shooting departments.

I am constantly frustrated and upset with attempting to use my computer to access the internet and e-mail my family. I have struggled for months to get help from MSN both by phone and online. I am paying $21.95/month on a 3-year contract (as I got a $400 rebate from MSN off the cost of a new Compaq computer 6/00), and I have such difficulty staying online or sending e-mail that I frequently have to give up.

As before, they have not addressed the problems I have had with their service while demanding the contract for internet service continue. I am 84 years old and have limited vision. I am living on a small fixed income and cannot afford two internet service fees per month. This situation with MSN has been very emotionally draining. I hope you will be able to help me end this contractual agreement as I am not getting the internet service from MSN that they have agreed to give me.

In January of 2001, my husband went to Best Buy to purchase a Direct TV satelite dish. After purchasing the dish and setting up for installment, he was approached with the "opportunity" to sign up for MSN internet service. He explained that his wife, not himself, was the owner and user of the computer in the house, and he thought that I was quite pleased with the service that I had.

It was in May that while sorting through bills, I found my husband's credit card statement. Upon inspection, I found that we were being charged nearly $30 for MSN service. After asking my husband and verifiying that he had signed no papers, I looked back through our statements and found that their had been one additional charge. We contacted MSN and explained the situation, they sent us to the Investigative Billing Back Shop.

He said he either needed my MSN E-mail address, the information provided on the forms that were provided by Best Buy, or our credit card number. Since I did not have an account with MSN, I did not have a E-mail address, as I had thrown the papers away on the day they came into the house. I did not have the information required, and I certainly was not going to give them my credit card number.

I was put in touch with a young lady that was so very sorry for the inconvenience, and that she promised that the account would be closed and our money refunded. My statement to her was. "Since you never received in writting our permission, nor do you have evidence of our having ever called the 1-800 number to activate this account, then there is NO account. What you people have practiced is fraud and theft." I was once again promised that the situation would be delt with promptly.

My question is, how can any company use your credit card number to activate an account without your express permission? And how can a company release your credit card number without your permission? I have sent forms in on both companies to the Attorney General's Office. People need to know that they have state and federal resources to turn to to help them in these situations. I had my husband cancel his Credit card and get a new on so no further charges could be made against it.

We were told that our credit card would be creditied for the first two months of charges, but that we might be charged again, and that I might have to go through the phone call again to get it credited. I have spent at least three to four hours on the phone, It raised my blood pressure quite a bit, my frustration level was at it's peak. If there had been a vent for my anger, it would have never survived. I don't like being played for a sucker, and what they don't realize is that I WILL fight back, and not fairly. And I will win. LET THEM EARN THEIR MONEY HONESTLY, JUST LIKE WE HAVE TOO. UNTIL THEN, THEY WON'T GET MY BUSINESS, OR MY MONEY.Still angry, you betcha! And am probably going to stay that way for a while. I'm tired of those that think they deserve a free ride.

I signed up for the $400 rebate when I purchased my HP PC in December, 1999 with the agreement that I would use and pay for MSN Internet Access for 3 years. I was OK with that, as long as I was able to use the Internet as promised. In Feb or March of 2001, I began having problems with MSN email. I would call support and have to go thru all that process over and over again. This went on for well over a month. The problem was with their email server, not with my PC or email setup. I finally gave up, cancelled my MSN and went with another ISP.

I received a phone call from an MSN representative a week ago. She informed me that if I refuse to pay the $338 termination charge (or whatever they called it) I would be turned over for collection. I explained that I had email problems for a long period of time that were not being resolved and she stated that -- Hear this now -- "MSN does not guarantee connectivity in your contract". That would be like signing up for telephone service that does not guarantee a dial tone.

I put up with aggrevation for two months of not having email function. My children and grandchildren live overseas and I depend on email to connect with them. I kept my part of the bargain with MSN until long after they failed on their end. If they turn over the account for collection, it will go against my good credit record, not on theirs. I should have a reasonable expectation of connectivity.

I purchased a computer from Best Buy and with that purchase they had an offer of $400 off the total computer purchase if you signed up with MSN right then. It sounded like a good way to save money and I was going to need an internet server anyhow, so I took the offer. Since I purchased the computer and signed on, on January 26, 2001 I have had only problems with MSN. My email had never worked for either out-going or incoming mail, chats or anything else relating to email.

In addition to this problem, I had a minor billing question regarding a double billing I had received on my credit card statement. When I called their billing services on three occasions over a two day period I was told every time that they were updating their billing information and no one would be able to give me an answer and of course told me to call back again. This service is $21.95/ month and I am in a contract for three years. On my third call to the billing services, I asked to speak to a manager who told me he couldn't do anything and if I wanted out of my contract that I would be responsible to either pay back the $400 which I saved on the computer or 70% of the remaining time left on the contract.

MSN started up service without my wife's knowledge and then refused to cancel service after being requested. In March 2000, my wife's FirstCard was billed $6.95. She called MSN at 800-386-5550, extension 7, to discontinue service. When the bills kept coming, she attempted to call MSN again, usually waiting 30-40 minutes before giving up. Finally, she asked FirstCard to intercede.

FirstCard reversed the June, July, August, October, November, and December charges. (She forgot to call in September.) She never would have had to do this if MSN had either canceled the service the one time she was able to reach it or 2) MSN answered the telephone in subsequent months. Eventually my wife gave up, and asked me to call.

I got through on 1/24/01, and received cancellation number 60340124. I was told that MSN had no record of her March 2000 request. On 3/1/01, I discovered that my wife's inactive Wells Fargo account had an MSN credit card charge dated 12/26/00 for $19.95. I called 800-386-5550 and spoke with Fresa, who gave me a cancellation number for the Wells Fargo account. On 3/9/01, I called MSN again and spoke with Lisa, who told me that she could find no cancellation notice for my wife's Wells Fargo account. She gave me a new cancellation number. Lisa speculated that MSN began billing my wife when her previous employer ceased operations (February 2000).

Lisa said that I should FAX to MSN Investigative Reporting, since 1) MSN changed the billing to my wife without her knowledge, 2) she was being billed twice, and 3) she had been trying to cancel MSN since March 2000. My wife did not use MSN, since her personal account had been on AOL. I sent a fax to MSN Investigative Reporting on 3/9/01, but received no response. I faxed again on 3/26/01, but received no response. On 4/23/01 I called MSN at 800-386-5550. I was told that MSN had turned down my request for a refund because they had no record of either my wife or I calling to cancel the service. I am offended for two reasons 1) they did not have the courtesy to contact me and 2) they, in effect, called my wife and me liars.

In effect, MSN stole $322.80 (12 months at $19.95 and 12 months at $6.95) from my wife by not canceling her service when requested.

I purchased a TV at Best Buy for the $200 off the purchase price of the TV if I agreed to sign up with MSN access for 2 years. The first month or 2 was not too bad other than low bandwidth, but then I received an email that MSN was dropping 2 of the 4 dial-up numbers in the Milwaukee area. Ever since then I have had nothing but problems with the internet service and MSN internet support. Dialing in can take 5-30 minutes everytime just to get hooked up online because of a constant busy signal. I also get disconnected an average of 6 times per day.

I have certificates for many areas of computers and A+ is one of them which is strictly involving computer hardware and software. I have also written a few tech notes for my last ISP on how to fix many common problems with internet service and users' modems. But everytime I have contacted MSN support, they send me a pre-typed note on a few adjustments I can make to my computer which I have already performed. I have even demanded that they give me other suggestions and I still get the same pre-typed message.

In one of the emails I sent, I demanded that they send me something different for more suggestions and told them not to send me the same pre-typed email and sure enough I get the same pre-typed email with my original email.

Because of the problems with MSN access, I am having difficulties with my online schooling for my MCSD course for my MCSD certificate (which coincidently is run by Microsoft). This is a $6,000 course. I also have an extra 180 phone calls at $.05 per call thru Ameritech. This is emotionally tiring because for 4-6-8 times a day I lose 5-30 minutes each dial up, after getting disconnected trying to get connected and all I get for a response is the same pre-typed reply over and over. I have even tried to discontinue my service and go thru another ISP, but literally everytime I have called the numbers that MSN support has given me (in the pre-typed emails) I am disconnected from the phone calls due to their high volume incoming calls and not enough operators on their end. One of the numbers that MSN sends me Qoute "You may also contact Customer Service at (800) 386-5550 for the information about access numbers." This number when dialed will tell you that this is not the support number and gives you another number which leads to another number. Which eventually gets the message that all operators are busy and to call later and you then get disconnected from the phone call. This is an average 10-20 minutes of wasted time.

Also, when calling these numbers the very first thing they tell you is all of the website links they have to help you, which is a waste of the consumers' time when they, or I, are trying to talk verbally one on one with somebody about not being able to get connected to their internet access. If all of this sounds like it is running on and on, then MSN is to blame because that is how they have treated me.

On November 6, 2000 I purchased a computer that came with a rebate from MSN if I signed up for service with them for 3 years. I took advantage of this rebate and bought a computer. When I got home a friend explained to me that everytime I got on the Internet I would end up paying long distant charges because we dont have MSN local access in Walla Walla. I was never told this when I bought the computer from Staples.

I immediately called the Walla Walla branch and they told me that I would need to contact the branch where I bought the computer. Which I felt was kind of funny because any other department store that you shop at you can deal with any problems from your purchase from that retail store in your own hometown. But anyways I did contact the Richland branch and the manager told me that I should have been informed of this when I bought the computer and he appologized that I wasn't informed and wanted the sales clerk's name so this wouldnt happen again. He stated that I had 14 days to cancel my membership with MSN but I would need to come back to their branch.

At this point I was just glad that I didnt make a huge mistake that I couldnt get out of. On December 6, 2000 I went back to Richland Staples after I got off of work which was 45 miles from my house. This was 13 days after I purchased the computer. I went up to the sales clerk and told him that I needed to cancel my membership with MSN. He told me that I would need to come back the following day because they were short-handed. I explained that i couldnt come back because I live 45 minutes away. He then contacted a manager and handled my cancellation with MSN.

I paid the extra $400 for the MSN rebate since I was no longer eligible for the rebate. I figured it was all over and I wouldn't have to worry about this anymore. I accepted the fact that I had a responsiblity in traveling 45 minutes to get this matter resolved.

Then I received my Visa bill and MSN had two charges on it, one on Dec 1 for $21.95 and the other on Dec 28 for $21.95 which also threw me over my credit limit and I was charged $25.00. I called MSN and told them I wasnt receiving service from them that I cancelled and they aren't authorized to debit my visa card. They told me that I would need to contact Staples because they never sent the cancellation through. I again contacted Richland and Kevin told me he would work on this and get this corrected amnd give me a call. This was Monday. By Tuesday I still didn't hear back so I called again. Kevin stated that he contacted the corporate office and left a message stating this matter was urgent because he didn't know how to handle this situation. He still hasn't heard back.

Bought a Hewlett Packard Computer with agrement to sign for 3 years of MSN internet service provider. Recieved $400.00 instant rebate on purchase with promise of unlimited Internet acess for $21.90 monthly. The MSN net service is programmed to be frugal. It disconnects without warning at times when it senses a lack of activity. This is done to open up other channels on an overloaded network. This happens so often and it is s at times so difficult to to re-connect that it is impossible to do downloads that take anymore than a couple of minutes.

I often will get up to get a drink or go to the bathroom only to return and find that the machine has been kicked off the net. I talked with MSN and they say that this is a built-in feature of their latest browser product. I contend that this dysfunctionality is so intense as to render false the promise of unlimited internet access. At times it takes hours to straighten out the problems. This is not unlimited access, it is an unfairly controlled access that masquerades as unlimited access. I would like to sue out of the contract for a percentage settlement and procure a different net provider service.

I give you my aol email because very rarely can I get on MSN. Isn't there some type of law that you should receive a service that you pay for?

We pay MSN for internet, but they do not provide the service, unless it's convenient for them.