Complain about a product or service

Juno

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Susan of Simpsonville, SC (10/29/05)
After trying Juno for 3 days, I cancelled my service on 8/16/2005 by email and with a follow up phone call. I received an email from Juno with the cancellation information and reference number. After the phone call to Juno, I also received a reference number with another cancellation number.

Juno continued to debit my check card for three months - not only for the ISP service but also for a one time "mega mail fee".

I called more than seven times, was always put on hold for a minimum of 30 minutes, and was finally able to speak to a person. I was GUARANTEED that Juno would no longer keep making charges to my account. I should have just talked to a wall. I had to cancel my debit card because this company kept making unauthorized charges to my checking account.

Damages: I will never get my money back ... believe me, I tried.

Lori of Spokane WA (3/29/05):
I bought a computer on 2-29-05 from Best Buy. They offered me Juno for 9.95 a month, when we tried to download the program it would not take. We called the support line several times and it was never answered. I finally got hold of a represntative, and told her my problem and that I did not want the service, because it did not work. She proceeded to tell me that because the program was not started I did not need to worry.

Well on 3-25-05 I received my credit card bill and lo and behold juno charged me 14.95 for services I did not use. I called customer service again and all I got was please call back in two hours.

Thomas of Warren MI (3/22/05):
when filling out applacations for internship/employment. halfway through it Juno cuts in and freezes the whole thing claming that there is an error detected and must shut down.

Merylyn of Scottsdale AZ (2/19/05):
I tried Juno as my Internet provider for an introductory 2 months free. Because my computer in Illinois is so old and I have Windows 95, I could not make Juno work. I cancelled my subscription last year, and now I am receiving charges on my credit card. I am now in Arizona and do not have an ID number or password so that I can get on line with them.

So far it isn't too much only $9.95. However if I can't talk with someone it will only add up to more charges. This is difficult for a person on a fixed income.

George of Whitehall PA (2/2/05):
Juno charged me for service in December. I do not use Juno. Please do not charge me any more.

Linda of Rochester MI (12/15/04):
After three episodes of double billing on my account I contacted my credit card company and disputed the second charge. Juno responded by canceling both my accounts, Speed Band and the Mega Mail account which I had PREPAID for one year. After three phone calls and two email complaints to Juno I have still received no satisfaction and they have not reinstated my prepaid Mega Mail account.

On the bright side, for those who are having trouble cancelling their Juno account, telling your credit card not to pay the charges works immediately. Juno informed me that any credit card dispute results in immediate cancellation of all accounts. Sounds like the most direct route to successfuly canceling to me.

Scott of Keller TX (11/29/04):
I have been a paying customer of Juno. I pay for the Platinum product which was supposed to have free telephone live tech support. They did give me free support for awhile ... and then yanked it without telling us. I attempted to call them recently and immediately got a prompt for my credit card number. I emailed Juno about this, and they told me live phone support is no longer free. I was able to fix the issue by email ... and there was no damage or anything like that but I think it is illegal to treat paying customers like this.

What have I been paying them for? The free support is one reason I opted to go with Juno Platinum. Now they are telling me that if I revert back to the free product, I will have to get my mail on the web instead of being able to download it to the Juno client. They are taking that ability away from us. It just seems like they are being sneaky and ruining their product. I don't want any money from them... I just want them to be forced to do things the right way!