Hughes Network Systems

Same problems as the others had with the download allowance and having to purchase tokens to regain use of my email. $75/month gets you a couple of videos downloaded then your email is held hostage for 24 hours. I called to cancel my service the day before the next bill was generated and was promptly informed that they have to be notified 30 days ahead of time. Meaning, I lose another $75.00 Then I'm told that they need the satellite receiver back as well as the modem. Now, I have to have an installer come take it off for $100.00. When I had Wild Blue Satellite years ago they just told me to throw the dish away. HughesNet said they could bill me for the de-install or I could pay the guy myself. I told them I'll pay the guy myself, but please note that on my account so I won't get billed for it.

I was assured profusely by some guy over in Bombay that this would not happen. That was the beginning of December 2011. I just checked my bank account online (February 2012) and guess what?! HughesNet deducted $108.25 ($8.25 tax). After 3 calls where I was promptly put on hold for 10 minutes each, I tried online chat. The "reply" box I was trying to type in was so slow and difficult to type in that the customer service rep kept asking if I was still online. That was just plain weird. I was told to fax the de-install receipt to them and they'll investigate it. I can't access my old account online to remove my bank info (had auto payment), and customer service reps are useless even when you can understand them. This may end up being another $100 and 3 hours of my life I'm never getting back. This is without a doubt the worst company I've ever dealt with. Period.

We had tornadoes that hit close by on April 27, 2011 and ever since then our service has been slow. One day we are able to get online, but couldn't the next day. So we called Hughesnet and they did a diagnostic test, which showed the dish needing a repositioning. They told us we would have to pay around $140.00 for someone to come out to reposition it. I think it should not cost anything because it is their equipment and I was paying $82.00 a month. I now have a hot spot from Verizon wireless and it is a whole lot faster than Hughesnet ever was and $32.00 cheaper a month. You cannot control the weather and you should not have to pay to get your dish repositioned.

The only high speed internet we can get is satellite and today we had HughesNet installed. We were excited and thought we were receiving a good deal that included no installation fee. We were told that we would be charged the first month payment the day of installation. To our suppress, we found a charge to our account of $430.00. This was not even close to the amount of $120.00 that we were expecting. I called customer service and was transferred around several times to people that I could nearly understand.

Apparently, they had made a mistake and had me down as purchasing the dish rather then leasing it and also did not give me a credit for the installation. Rather than reversing the charges, they said I had to wait 5 to 7 days for them to evaluate the recorded call when I setup the installation. This large amount caused my account to be overdrawn and they said there was nothing they could do. I have now canceled my account and I am now battling to get my money back. Do not do business with this company. There is absolutely no reasoning with them. You will be talking to some overseas that you can even understand!

I have been a Hughesnet customer for over five years and hated every minute of it. I am totally dissatisfied but so happy to finally have a choice other than Hughesnet. I can finally cancel this miserable service and I have been waiting for this day, one word [VIASAT 12 MBS] but more on that later. The days of Hughesnet are now numbered! I can't wait to join a class action lawsuit against them and see them go out of business for good.

Living in Rural NC, I had 2 options which are 56k Modem or Hughesnet Satellite boasting 1.5 MBS. I chose the latter. Hughesnet promised connection speed of upwards of 1.5 mbs is a joke, the best I ever had was 974 kbs and always had error messages of "web acceleration error" couldn't rely on it to do anything time sensitive. My kids had to go to someone else's house to do their online collage courses. I also had to contend with FAP [not so] Fair Access Policy, that limits your daily allowance to 450 mbs a day. This has only recently been increased to 1 GB a day.

I have never been able to stream a movie because if I did I would go over my daily limit and be punished for 24 hours with even worse download speeds than I already had. Or I could buy a token for $10 to restore my service, sounds like a bunch of crooks to me. Calling customer service brings you to an outsourced company in India and the language barrier only further aggravates the poor quality of service. I wish I had a way of billing Hughesnet for all the time my internet connection failed or was so slow, that watching grass grow would have been faster. This company sucks.

Everything you read in post below has happened to me also. I can so relate it is frustrating living in Rural America and feeling you only have one choice and that choice no matter how much it sucks is all you got, and to top it off I paid $80 per month for this crappy service. But now I do have a choice VIASAT a new company and a new Satellite launched Oct of 2011 just beginning to sell now, January 2012.

ViaSat Promises 12-Mbit/s Satellite Broadband starting at $50/Mo PCMAG article Jan 5, 2012 see link http://www.pcmag.com/article2/0,2817,2398450,00.asp

I said that I had only 2 options, I should have said three 56k modem, Hughesnet Satellite or its rival WildBlue Satellite (wild blue had almost identical prices and service speed of up to 1.5 mbs) but now ViaSat has Acquired WildBlue Communications and looks to reposition WildBlue as Higher end Service Offering to deliver its broadband service through ViaSat-1, a single Ka-band satellite with 140 Gbits/s of available bandwidth. It promises to cover 75 percent of the United States, including Alaska and Hawaii, plus Canada. Long live VIASAT! and the end to Hughesnet.

Now I do fear one last problem with Hughesnet, the cancelation process I have read in other posts that they continue to charge your credit card even after you cancel and that if you don't return their equipment within 45 days you will be charged $300 on your credit card (the sad thing is you have to wait for them to ship a prepaid return Label that they tend to forget to send you). Upon calling the customer service, you have long wait times and the language barrier problems, and empty apologizes. in the end your credit card gets billed anyway for $300.

I hope that I do not have to go through this but am prepared. I have cancelled my credit card so they do not have access to my card and make any unjustified charges. And when I get my final bill, l I will get a prepaid visa card and load it with just enough to pay that bill (you can buy these at Wal-Mart) so Hughesnet will not get anything more than they deserve. Also, all my phone conversations will be recorded and documented. My last day with Hughesnet is tomorrow, Feb 2nd 2012, and they don't even know it yet. I am so happy wish me luck and do yourself a favor switch to VIASAT by way of WildBlue at 1-877-362-7244.

Consistently slow service with Hughes net and finally it broke. I spent almost an hour on the phone with someone I could barely understand and was finally told that a technician would call me within 5 days. 9 days later and no call, so called Hughes net back and got a recording with the technician's number that had "scheduled" me.

I called him at least he was an American and spoke English that I could understand. He told me that no appointment had ever been scheduled and wasn't Hughes net great, and the earliest they could come out was another 8 days away. I called Hughes net back to get a credit for the over two weeks of no service and ended up being told that I would have to call them back after the repair was done and figure it out then. OMG!

It took a half an hour of broken English to get to even that. I can't imagine the nightmare after the repair is done, which, by the way they are charging $125 for the trip, since they say the equipment is out of warranty, despite the fact I spend $100 a month on internet. Run as fast as you can away from Hughes net. I cannot think of a worse experience I have had with a company than the uncaring, unprofessional dealings I have had with them.

This is by far the worst company I have ever dealt with. I will spread the word and go out of my way to dissuade anyone from ever dealing with HughesNet. The customer service (more like customer disservice) is a joke, although not very funny when you've spent 4 hours and 45 minutes (accumulative) trying to resolve the issue (which was a direct result from the company not honoring what they said). The representatives were incompetent and just read from a screen. Talking to an automated machine would have been more helpful.

In August 2011, I was living in a temporary rental and would be moving into my permanent home within the next few months. I spoke with a HughesNet customer service rep who told me that was not an issue and they could have an installer move it. I specifically asked what would happen with the contract if the service could not be installed at the new home, which is in a very remote setting. I was told that there would be no early termination charges if that were the case. I believed what I was told and agreed to the contract.

In November 2011, they did send an installer to move it at my own expense. And when the installer did say he couldn't get a line of sight and internet service could not be provided, I called HughesNet. They told me I had to pay $350 to end the contract. I told them what they had told me before signing any contract and they just told me I was misinformed! I was transferred over and over again, put on hold repeatedly, one time for 45 minutes straight, told to call back in a few days, again and again, and each time having to explain my story all over again. I gave them reference numbers that they gave me from previous calls, which were completely useless.

Finally, after being so tired of dealing with them I paid the money, or should I say, they took it from my account. Now, I'm trying to deal with returning their equipment which they said they sent a box for. Well, that was three weeks ago. I've called back twice and asked where the box is. They said it should be on its way. When I asked, "I'm not going to get charged for this equipment am I?" They actually responded, "You shouldn't but if you are, just call back and speak with one of our customer service representatives." This is a horrible company! I wish they would be held accountable!

After using Hughes for six years and having intermittent service, I was finally able to get high speed internet service at my home. I had just upgraded my Hughes equipment so I had a two year contract which had to be broken. Hughes charged me an early termination fee of over $295, which they were very quick to take out of my bank account. I was told by the company that if I returned three pieces of equipment, they would refund me $200. I boxed up the three pieces of equipment as instructed on their website and mailed it as instructed, insured. Much to my dismay, there was no money applied to my bank account.

I called the company and spoke to them about it and they looked up my account and told me that they only received two pieces of equipment, not three. I said "why in the world would I send two pieces if I wanted to get a refund and had to return three?" I was furious! How was I supposed to prove that I sent what I had been told to send? Their website indicated if the correct equipment was returned that the box should weigh approximately 10 pounds, which it did. I was so angry at this development, just furious. Part of the equipment they wanted had to be removed from my roof - this was no picnic packing up this stuff.

Since that time, I have spoken to numerous employees, all very polite, all assuring me that I would receive my $200, apparently believing me when I said I returned all three pieces of equipment. But the money is never placed in my account. The last time I called Hughes (approximately 3 weeks ago) I told them I was going to file a complaint with the Attorney General in the state I live in. Oh, they had me go through the entire process again; assuring me the money would be in my account within 5 business days. But 10 business days have gone by and there is no money from Hughes applied to my account.

This company is unbelievably irresponsible and does not keep their word. I have spoken to many employees who are all very polite but never have gotten the money promised to me. I will never recommend Hughes Network Systems to anybody. They are not trustworthy.

Thank God for websites like this. We almost feel pray for this same thing today then decided to see if there were any complaints on this company. We were told many of the same things mentioned in these complaints we have just read. However, they do not tell you about the tokens and the time allotment. We are disabled and have to watch every penny. Companies like this should not be allowed to get away to get away with these practices. Why doesn't the government do something about them?

Hughes Net took a payment from money card, without agreed paper billing, or authorization from me. They billed my card on Jan 21, 2012 for $67.62 (a month's service). We had only been associated with Hughes Net for 1 month, and when confronted with a 3 way call (Hughes Net and Wal-Mart money card), they stated they could not cancel their request for payment, so money card placed a dispute against Hughes Net, and replenished the $67.62 on my card. This way of getting money from consumers to me, seems illegal.

The installer came and installed the equipment on the 19th of December 2011. He had the modem receiving signals and could never get my internet service established. After approximately 4.5 hours he left. I continued for several days and finally got on internet which was very slow. I continued contacting as best could as only have myhughesnet.com cor contact. I told them my service was very slow and they in turn told me they have a company (itok) that could remedy that and there would not be any charges.

After I was linked up to them through my computer, they then said they saw the problem and could correct it but would cost $129.00 for a complete repair and they would throw in a complete lears service for free which would keep my computer clean/repaired for the year. All I had to do was agree which at that time I did thinking my computer was bad.

They spent about 7.5 hours with control of my computer without doing anything for my computer. I did not feel right about giving them access to my computer and don't know if anything was changed. I know my passwords were changed because I had to contact them again to update my password. I contacted them on the 24th day and cancelled the service. I am still waiting for the box to return their junk as I think that is what it is. I sure hope that the contract is cancelled and I don't want anything to do with this company ever again.

I have been a customer of HughesNet for a short time. I have a small complaint (at first) but now have a large one. I cannot talk to anyone who can do more than read from a 'script' and 'explain' how their system works. My question was, "Why is there more on my billing (online) than my contract states?" They don't know in billing. They don't know in sales and that is the only two numbers available. There is no address, no company information, not even a jobs clink. No one knows where their copy of my contract is, but if the amount isn't paid they will cut off my service. I have received no bills, no notice of billing or underpayment until the 10 day notice that I would have my service discontinued. I am on automatic payment directly sent from by bank. I pay two weeks early.

Such a little thing; I just want to know what the charges are for that have been added to my account the last two months. Now, I want to know what they are hiding that only low level authority are the only reachable people in what is probably a large organization. Somewhere out there, how can I talk to someone? I can do nothing in the timeframe they have given me in their cut off email since I am not at home and do not have accesses to my contract information. Even if I did, who would I talk to about it? I can't accept a no from someone who can't say yes. They have a death grip on the receipt of funds.

I agree with a prior complainant they don't want the customer to be involved. "Just let us take whatever money we want from your account" is the attitude. Nice, I signed a two year contract and it seems I will receive no service and be obligated to pay whatever they feel like I should pay. Any lawyers out there for a class action suit? The billing service thought it was a good idea to contact a lawyer. For $6 a month, they know it would have to be a class action suit. We do have an active sheriff in our county that spoke to us recently about fraud, small or large and encouraged us to report to law enforcement situations like this, even up to medicare fraud. Sounds good to me. That is my next step. I can't do much from here if I lose my service. Help.

Hughes net internet service is terrible. It is slower than dial-up. I have complained with them several times and they say there is nothing wrong. It has been a year since I got Hughes net. I am never able to surf the web, connect to the internet for more than 5 min, download anything or get anywhere trying to resolve these issues with them. They say it's because of the fair access policy which I've never heard of from any other internet service provider. They tell me that if I cancel my service, I am breaking my contract. Well, they are breaking their contract because they say they provide internet service, and I've not been able to get online in the entire year I've been with them.

The service was okay. I have had a problem with Hughes in regards to payment type. I have given up debit card auto-billing because of careless billing by some companies. I informed Hughes last month that I wanted mailed bills and I would pay by check. They have demanded a card number and sent my bill lately to me and then complained that I was late. Late bill causes late payment. They harped on the card number stuff and talked about fees for renewal of service and early termination and all. They don't want checks and all, I guess. Their contact number never answers and I hear music that is poorly maintained. I waited, didn't get through. I insist that mailing bills and sending checks is a valid pay method. I have now fired them.

Duane's posting of 12/27/11 pretty much describes my experience with Hughesnet internet service and customer service. Now, we can all write down our experiences and complain till the cows come home. My question? What is going to be done about this type of business practice? Hughes Network systems is trying to openly rip off its customers and think they can get away with it. Guess what people? Until we take action, they will!

Waiting all day for the installer to show up. While waiting, I made several calls to Hughesnet and the installer to see what the trouble was. The installer, which was Bay Appliance in Coos Bay, Oregon said they would call me back in 2 minutes. I waited then called them back 50 min. later. They still had no idea who I was and would call me back. I called Hughesnet to find out why this was happening and where my installer was. They didn't know. Then Bay Appliance said that the installer had been to my house at 11am, nobody home, called and nobody answered. Lies! I was in my driveway from 9 am to noon working on my car. Our phone rang 1.5 rings, no cell phone call which was the main number on my account. I think the driver/installer must have been up to no good.

They said maybe the guy was at the wrong street but I looked up all the variables of my streets' name in the area and there were none! He just straight up lied. Hughesnet, let me talk to you about their blatant lies. I called and signed up for the $39.99 deal per month. They then work so hard to *** you into doing the $79.99 plan. I said no, I want the $39. They also tack on $9.99 for the equipment. They put a hold on my card for $40 to get started. I said I sell on eBay and Craigslist. I upload a lot of pics and information. They said no problem.

After reading all these complaints on this web site, thanks to a wasted day waiting for the installer. I called Hughesnet back for the sixth time and questioned them about the complaints I read here. I asked how much will I be charged per month actually. Mandy the operator said $59.98. Well that isn't $$39.99 at all, even with the added equipment charge it still is 50. Something's screwy. I then asked about the tokens, she said I get a free token per month (I think this is some kind of joke).

She then tells me every page I click on is a download and I only get 1mb per day for downloading or surfing the web. I asked her how many pages I can look at until I use up 1mb because I don't know and most don't either. So she says she doesn't know. I asked if there was a study or research that the company did and she said none and she had no idea how many internet pages I could look at in a day. She just said with my plan, I could look at "this and that" and download some pictures. What does that mean? I don't know.

I then asked her how much my card would get charged when installation was complete. The guy put a hold on my card for $40 and he said that is what I would be charged. Mandy says I will be charged $59.98. Lies! Well, since waiting here all day and only having 50 in the bank, I will be charged an overdraft fee for sure due to the lies the first guy said. I then asked her how she could work for a company that was so full of lies and deceit and then canceled my set up immediately. My blood pressure is high. I hope this company burns to the ground and I hope that when you read this that you seriously reconsider going with this scheming crooked, lying, stealing, bad, American People Screwing Co. Thanks. I've said my piece.

I really get a kick out of reading these complaint forums. Everything I read tells me that the majority of you didn't know what you were getting into.

98% of all HughesNet customers are received thru the national dealer program, dealers that telemarket all over the country. Yes, they will tell you anything to get the deal. But you should have taken the time to find your local dealer and they would sell it to you and install it. They are the only ones that will tell you the 100% truth about the services limitations and abilities. HughesNet is not for gaming, VOIP, Netflix, Magic Jack, Vonage, nor is it faster than cable or most DSL's.

HughesNet is faster than dial-up and most wireless services. HughesNet is so reliable that almost all 50 states use it exclusively for their lottery systems. The US Government and military use it. To those who complain about the daily limits, try downloading 250 mg on your dial-up. If you can do it (which you cannot), then you can complain. Cell phone companies charge you an arm and a leg when you go over their usage limits, HughesNet does not. If you simply manage your usage, you will not have a problem. This is coming from 90% of HughesNets' happy and satisfied customers.

Every new HughesNet customer has 30 days in which to find out if the salesperson lied to you or not, to decide if this product works for you or not. All you have to do is call them and cancel your account within that 30-day period and you will never be charged again and will be released from the contract. Most states have lemon law which gives consumers 3 days to decide if they received what they ordered, HughesNet gives you 30.

We had HughsNet installed April 2011. We were assured this was satellite and high-speed connection and would cost around. At first connection was high speed and it's $70/month. Then for the last 3 months we've had to spend over $200/month and the connection has been getting slower and slower. We cancelled service and returned equipment and disputed credit card charges. Online help and phone help did not work to resolve issues. Customer service is based in India. Company was unwilling to communicate in any way that would work. I'm waiting to see results of credit card charge dispute.

My household had used Hughes Net for many years, and we were relatively satisfied. That is until I tried to discontinue the service. My partner was using the system to work from home. I have DSL for my business. When she died in August 2011, I continued to pay for four months, although it was not being used. I called to cancel, and faxed them the paperwork they requested, cancellation request in writing, and a copy of the death certificate. Days later, the system had not been discontinued. If that was not bad enough, a sales rep called, wanting to speak to Mr. or Mrs. **. When I told him there was no Mr., and Ms ** had died, and that was the reason I was trying to cancel, he was silent for at least 30 seconds.

He apologized stating "I was going to see if I could reinstate the service". I told him he should have read the cancellation letter I sent. It upset me greatly that this company could be so insensitive as to not follow my request, and allow some clod to call, requiring me to explain once again that someone I loved had recently died. As I type this email, the service has not been discontinued. My next call will be to the credit card company that automatically debits my account. I'll let them handle this fraudulent charge. My service has not been cancelled yet, which means Hughes will be billing me for another month. I fulfilled the contract requirement years ago. I now regret any involvement with this company.

Exactly the same problems as mentioned on this forum. Constant DNS acceleration problems with just simple browsing and reading e-mail. I am paying $70 per month for "high speed internet" and the service is pathetic. The only way out I see is to cancel my credit card that they bill monthly. I have exceeded my contract obligations by several years and now landline DSL has finally became available in this area. This company deserves to be punished. I was never told about this Fair Access Policy until my computer completely quit browsing the day after I downloaded a large file such as a video. When I finally found out what the problem was and used one of the monthly complementary "coins," my service was fine again. You have to buy additional coins to actually have consistent high speed internet which goes against everything in the contract I initially signed up for. I would be glad to be involved in any class action lawsuit against this company. Thanks.

I was given misleading and incomplete, inaccurate information at the time of signing on for services. My credit card, which was supposed to be used only for the initial installation that, I was told, would be $45 not $99, was subsequently used there after for the next month charges and put on an automatic deduction plan without my authority. When I called to complain about the speed and ultimately the inability to even access the internet, this is when I was told about the fair usage act, tokens that were required to buy to return service back to normal and when I found the unauthorized used of my credit card. They apparently on paper had increased my data usage.

This is according to the conversation with the individual I spoke with until after the 30-day free cancellation period was over; therefore, real issues did occur until after that. I called them on day 46 to complain. Their remedy was buy more tokens. They thought giving me 3 extra tokens would appease me. When I used these and found I still could not access more than a couple of pages, I called them back requested a supervisor which took 40 minutes to come to the phone. Her solution was three months free at the increased usage. I wanted nothing more to do with the service and wanted to drop it all together on day 46. She said I would have to call a certain number to verify through the initial conversation that I was not told about the things I had issues with. What a joke.

If I had known that their definition of downloading material included simple text and that even at their normal speed it did not come close to the high speed as they claim. When my allotted ridiculous usage is up my internet access is basically shut down for 24 hours. Unless I buy tokens, which I was never told about, I would need many to recess and do normal internet activity. I did not download movies, YouTube, etc., things you would normally considerable downloadable material, not just regular text. So I am paying for internet access I cant access unless I want to do it between 2 am and 7 am.

This company has a business model based on an inferior product marketed with lies to a captive audience. I contacted HughesNet for their most basic service plan on December 9, 2011. I chose to purchase the equipment because it was cheaper in the long run, basically pays for itself in a year. Due to rain, the equipment was not installed until 12/16/11 about 12 p.m. Though I was told by the sales person that the technician would make sure I was connected, but he just said the modem was working and left. The modem had the same IP address as the gateway computer on my network, 192.168.0.1, so it took about an hour to finally get on line. This was Friday afternoon.

For the rest of Friday and almost all day Saturday we kept getting disconnected. I tried different things, like our existing wireless modem, then a new wireless modem, back to a network switch. Nothing worked. It would kick you off line every five minutes, and sometimes you could not get back on for 15 or 20. Of course, their usage information does not reflect this. Web pages would load like the old DOS system, just text and no images. You could have one of their web pages open and click a link and it would not load; then when you went back to the original page it would disconnect or freeze. Great fun. On the Saturday morning we went down to the office supply store to get the new wireless modem; we were gone for two hours, and their usage info states we were online for 66 minutes during that time and downloaded 21.64 megabytes of files. There were no updates downloaded on any of our computers during that time.

On Friday evening I downloaded two program files to install on my wife's new computer, and we exceeded our download allowance. Of course, we got kicked off, and two files had to be downloaded again; so we used/downloaded 223 megabytes. Their usage info says we downloaded more than 636 megabytes during that time. This exceeded our Fair Access Policy, but since we quit computering about the same time, did not notice any more slowness than normal. That's another thing, the service is slower than an air card, or cellular broadband, and their speeds were much slower than advertised. I started researching complaints about HughesNet about 4 p.m. Saturday, and I pulled the plug on the modem at 5:30 p.m. I had decided to cut bait and get rid of it. Their usage plan still shows 00.01 megabytes being downloaded every hour with no modem hooked to the antenna/radio. I called to cancel service, and they informed me I had to send a fax in writing to cancel, and someone would call within 2-3 business days.

No one called. I then followed up with an e-mail (you can't e-mail them directly, only through their web site, which limits the amount of information you can document). They responded by e-mail that they had received the fax and someone would be calling me within 2-3 business days. Tried chat and the chat person could not even officially close the account. Bottom line is if you purchase, you have to pay for the box, shipping, and you may or may not get your $200 back. Leasers get a better deal; they get a box, customized packing material and a paid shipping label. Even if you cancel within a day and a half, you have to pay for the installation and a full month of what they call service. I have heard they just keep billing and billing and billing. We shall see. This is a predatory company that should be in prison instead of the free market.

I have had this service for 6 years. I live in a rural area and at the time, I chose to go with HughesNet since they were the only provider. I have been a very loyal customer and tolerated the language barrier and inconvenience that comes with the outsourcing this company has done to provide service to their customers. I am constantly experiencing poor service, slow loading of pages and interruption in service. There has got to be a way to hold them accountable for the false advertising they do in their television ads to promote lighting fast internet. I pay $80.00 a month for less than adequate service. I get a hassle each and every time I feel I have enough patience to call and deal with this company.

It is always the same ole 6 and 7 with these people. They make it sound like the issue is your equipment. Heaven forbid if you have a router, then they blame it on that and say to fix the issue is going to cost you more each month to have a special kind of service. This company is ripping the American Consumer a new one and should be stopped and held accountable for highway robbery with the outrageous monthly charges to have their service. I would love to see a class action lawsuit against these clowns. After spending an hour on the phone with this company, I still have no resolution to my problem. Par for the course with HughesNet. I say Boycott! Please respond if you have any suggestions of what we can do to stop HughesNet from repeatedly ripping off consumers.

Hughes Net will tell you that you qualify for the $39.99 per month recovery act internet service. Once you're signed up, that all changes, and you get a bill of $59.99, plus equipment. They, even the installer, never clearly explained the 200 mb per day usage. They repeatedly lie on the phone, and will say anything, even throwing in your bill, will only be $39.99 for 3 months for your troubles, just to get by a while more on their lies. The bill still comes over $70.00 to this day. I never got a rebate, or $39.99 for my troubles. Your latency/ping will be 1800ms+ with peak times at 8000ms. It's not usable for gaming at all. Yes they will bill any account you used, paying for the monthly service. Don't borrow your dad's card to pay a month, it'll get billed again.

If you don't pay, even using the pay now only with the account number, it's not a one time deal. This company is pathetic. The lying, and deceiving way they do business, only lowers their amount of customers, and that ensures anyone still using it, will get terrible service. They could do so well. Some of us don't have another option for internet, but their big corporate attitude is pathetic. Lie, treating people like **, and never providing the truth before they install, all this shows how they do get people signed up, and when they lose them, is how they really cash in on equipment charges, and higher than promised bill rates. See for yourself. This company's best avoided, at all cost.

We had Hughes at our previous address. It was a rural location and all we could get, save for dial-up. They contracted a technician to set up the dish, but we had to set up the modem and ethernet ourselves as the technician stated he was only responsible for making sure the dish was working properly. From the get-go it was subpar. Every time we had rain, wind, snow, wind or basically anything other than sunshine, the box went out. Our service was never credited for loss time and when we called to complain, there was a pre-recorded message stating that they were aware of the problem in our area. Then came the low MB download per day issue. I couldn't even download my Microsoft office product. This product was subpar all around.

We moved in August. I called Hughes to have the service disconnected. The CSR instead told me she would give us one free month of service, but never discontinued. We have been getting billed so I called again. They are going to send a package to return the equipment, but I have to go back to my previous address and retrieve it myself and it is 150 miles away. Prior to having Hughes, we had cable internet. We rarely had problems and never had issues exceeding our daily usage. I can't believe it is legal for Hughes to get away with this. I would not recommend to anyone to get it. You may think dial-up is slower, but it is about the same speed and more reliable. I enjoy rural life and don't think where I choose to live should be predicated by technological disadvantages, but I also don't think that choice should enable companies like Hughes to take advantage of their customers. They should make their customers aware that if they want to download, they will have to get up in the middle of the night to do so. I don't see how they get by operating in this manner as legal.

I highly regret the day I switched to Hughes - the worst, most expensive internet service out there. I got this service so that I could work from home. The sales person essentially lied to me and told me Hughes would be faster than the AirCard I had. Now I am stuck in a contract, with leased equipment, a big hole in my wall, and terrible internet service. I can no longer work from home because my internet is too slow.

I specifically told the sales person that I needed to do a lot of video work and he never bothered to tell me about the fap. I had never heard of it and didn't know to look at it prior to signing my contract. Had I known, I certainly would not have signed up for Hughes Net. If I had $400.00 to get out of the contract, I would do it but instead, I have to pay monthly or they will steal the money from my bank account if I cancel.

I don't understand why this company is allowed to operate the way it does. They deceive customers and then we're helpless to do anything about it. This is a complete scam. Whatever you do, don't get Hughes Net!

I was told games could be played (Xbox live is what I specifically mentioned, due to my son playing it constantly), and was told it would work fine. Well, it didn't work at all. When I called, I was told, "We stated games would have a huge lag due to bounce back time, and game play is not recommended." Well, no, that was 100% false, otherwise I wouldn't have paid for the highest speed available; I actually may not have obtained service at all at that juncture.

Also, we paid $109.00 a month (highest service fee) for an allowance that was always low (or exceeded) for some reason. I called approximately 10-14 times a month until cancelling (I honestly just couldn't deal with them anymore) and paying the early termination fee. If you have any other option, don't go with HughesNet.

We have been subscribers of this service for many years. The main reason is we live in a very rural area and there is no option other than dial-up. We have our TV service through Direct, but after talking to them, they told me the service would be basically the same.

I have been fairly pleased with the internet service when it is working, other than the limited gb per day for the price we pay. We simply have to limit usage and I do as much as I can from work. (We do not have the lowest priced plan!) Our main issue is repair service when it does go out. It takes a full 24 hours for them to even get a work order submitted through their red tape and work being contracted out. Then they give the technician 2 days to call and set up an appointment to come out, which they absolutely never keep. If, and let me stress the if, the technician calls you will have at least 2 - 3 appointments that they fail to keep before they make it out.

All the while, you are constantly calling Hughesnet to find out what the problem is and each time given case numbers so they can go back to see how many lies you have been told until they manage to get out. They will tell you that they have no way of contacting the technician directly so you are asked to please wait to give them time, which adds up to another day without service. I have been told numerous times that I will receive a phone call from the technician by a certain time, which never takes place. Even though you must sit and wait in case the phone call is attempted, because if you miss it, chalk up another day!

I love living in the rural area, but sometimes the prices you have to pay for service is very frustrating. I would gladly change companies if I could get any other option.

I got HughesNet March 2010 thinking it was better than dial-up. I knew the cost and the download limit when I signed up. From the day they installed it, I should have known there was going to be problems. The installer swore there was no way he could put the dish on my house which cost me $125 cash on the spot (which he admitted went right into his pocket) to put it on a pole. He then tried to up sell me on HughesNet virus protection even though I have Norton Internet Security saying "Norton is actually a virus program where HughesNet is not". That would have been $65 extra a year!

I have sent dozens of emails about the slow speeds, loss of internet, disappearing download allowance and the random changing of the download allowance times. All I get back are canned emails that fault me. If you call customer service, they tell you the same thing over and over, unhook your wireless and ping the server, which has no results and they can't answer why it's happening. The worst is the DL allowance disappearing all of the time when the computers are off and their blaming that someone stealing it via wireless.

I live 1 mile from the nearest neighbor and my router will not reach outside my house. I keep telling them this but they don't believe it when I tell them anyone stealing it would have to be standing next to my home. They will give you free tokens that are only good for 2 weeks and of course, for that 2 weeks your DL allowance hardly moves. The last blatant stealing they did was during the Daylight Savings Time change. They did not roll over and from 5 am to 6 am (when I usually watch YouTube videos), it used up all of my allowance.

When I called them on it, they sent me an email explaining how the FAP works. They cannot or will not answer a straight forward question. Why is there not a class action against them? They are actually stealing from their customers and most that are not computer literate do not realize this is happening. The myHughesNet diagnostic page is also a joke. If you run a connection test (even when the internet is down), it shows you have an excellent connection every time. I questioned this and they actually told me not to pay attention to that!

Why have it then? They have upped the DL allowance from 350mb to 750mb a day this month but the internet has slowed down to just above dial-up so what was the point? Just yesterday, it took 4 mins to load a 1 min 44 sec video on YouTube. That is not the 1.5mbs I pay for a month. Come March 2012, I am done with them and recommend to anyone looking for "broadband" to avoid HughsNet and just go with dial-up or cell hotspot.

Hughes.net sells broadband equipment and internet account services on a monthly basis. No complaint with the service. The problem is that Hughes.net does not have a clear plan with its customer as to what may happen to the account holder email data if the account holder has to relocate and/or abandon the broadband equipment. Sometimes people move.

In my case, I lost valuable email data, still in the hughes.net database which I paid for during the duration of the service. After cancellation of account, email data should be accessible to account holder or there should be a way for account holder to be able to transmit all email data to another email address, ie, gmail or hotmail, you name it.

Google, yahoo and others do not charge for email, it is free. Therefore, the retained email records of a former email account holder with hughes.net should be of no value to them.

Future customers of hughes.net should be aware of the consequences if they ever have to move and of not being able to continue using their email address or forwarding their hughes.net email database after cancellation of account. Conversely, while active if needing to use broadband ensure to forward automatically a copy to another email database like google or yahoo. Do not just depend on hughes.net . It is absurd to offer just service for equipment money. Hughes.net can be more friendly to its customers

I have subscribed to HughesNet for 8-plus years due to a lack of broadband options. Download speed has never approached advertised rates. In the past and currently during peak usage periods, downloads run at about 130 kbps. The absolute highest speed I've seen is in the 300 kpbs rangeabout 25% of Hughes' performance claim of 1.2 mbps.

Asia-based customer support is extremely poor with tech support people reading from scripts. In order to resolve technical issues in the past, I have had to insist Hughes escalate the issue in order to receive US-based support that is actually helpful. Recently, Hughes has apparently instituted a "rolling" FAP policy in which your plan's daily download allowance is no longer based on a fixed reset time per 24 hours. Reading the explanation of the Hughes FAP is like trying to interpret the legal ramifications of an insurance policy. It seems though that depending on your usage, you can actually end up with a larger download quota per 24 hours than your plan ordinarily provides.

According to a rep in India I spoke to today, their new "adaptive network" technology permits Hughes to increase allowances when network conditions permit. But it also appears that Hughes will actually strip away some of that "bonus" download allowance if network conditions change. We noticed today monitoring Hughes' usage tool that our 24-hour download allowance had suddenly jumped from the usual 225 MB to 500 MB. But then we noticed a rapid emptying of the gauge to about 360 MB while there was no download activity on our end.

The Hughes rep explained this as a part of the new adaptive network process, though her explanation was fairly incoherent and didn't really coincide with what we've observed. I continue to hope that DSL or cable options will become available; but that could be years in my mountainous, sparsely populated location. In the meanwhile, ViaSat launched the ViaSat 1 satellite in early November 2011 and plan to offer service through Wild Blue at speeds vastly higher than Hughes in early 2012. It could be hype, but here's hoping there will be a viable option to Hughes.

When I ordered this service, the representative never once told me there was a 200 MB daily limit. The service was slow. I couldn't download files. I called, and got a service tech out, and the first thing he did was check to see, if I had used up the 200 MB daily limit. I asked him what he was talking about, and that's when I found out about it.

The tech told me that happens a lot. I was also told that if I didn't like the service, I would get a full refund, if canceled within 21 days. I bought the equipment, wish I would have leased it. When I went to return the equipment, the agent said they would send a return box. I waited almost 2 weeks for it, and never received it. After reading the return instructions, it was clear the equipment better be packed good, or I wouldn't receive a refund, plus make sure I insured, and got delivery confirmation.

By the time I bought a box, packing material, tape, insurance, delivery confirmation, it cost me $102.00 to send the equipment back. After 3 weeks of waiting for my refund, I called Hughes Net to ask why I haven't received it. I paid $468.78 originally, they are only refunding $255.24. They are charging $213.54 for installation and other fees, so after I deduct the $102.00 it cost me to ship it back because they would not send me the return box, I ended up with $152.24, out of $468.78. This company is nothing but a scam! I will do my best to spread the word about this worthless company, so other people won't get ** the way I did. Do not believe what you are told by the salesman or the company. The service is pitiful. They are liars!

The installation person never had us sign a contract. I cancelled our service due to moving and poor service. Hughes Net charged me $310.00 for early termination of contract, which I didn't even know existed. I moved houses, never hearing from Hughes Net. I had given Hughes Net a new address for return of equipment, never receiving boxes for returns, and not returning to old house to see if they had been delivered there, since it was not geographically feasible.

I assumed that they could get boxes to me for their equipment, that was my mistake. Hughes Net, 3 months after cancelling service charges to my account, $318.75 for equipment is not returned. I called Hughes Net and they said boxes where returned to the company empty, so they charged my account for the equipment. I asked for the boxes to be sent to the correct address, and they said that they can't create new shipping boxes, because if they are returned empty again, I will be billed for not retuning the equipment again.

If they are sent to the correct address, I will return the equipment. It is of no use to me, nor do I want it. So far, Hughes Net has charged my account $628.75 for a service I haven't used since last June. I had to cancel my debit card at my bank, which has cost me an additional $15.00, and since I don't use credit cards, this has caused additional grief, since I will have to deal with cash, until the bank can reissue a new card to me.

With Hughes Net charging my account on two separate occasions, and me being a single parent on a pretty tight budget, it has cased overdrafts to my bank account, causing additional fees of $30.00, 3 times, plus additional fees of $5.00 a day for 3 days, because I didn't have funds to deposit, to cover overdrafts, caused by Hughes Net charging account. So now, Hughes Net has charged me $628.75 in fees for not retuning the equipment, and early cancellation of contract, and I have bank fees, because of the charges of at least $100.00.

Hughes Network representative came, and hooked up Dish. He had me sign papers, which I never received any copies of! No proof of anything. The Dish installer left me his cell number. I tried to contact him for a month but never any calls back. My computer would freeze, the keys would freeze, and I get a slow, slow reception when I could get on the internet. Most of the time it would dump me off.

Tried reaching someone in Hughes office. Took me three weeks of looking around on the internet to finally find a current phone number. Talked to a Jeff at 05:30PM eastern, and he gave me a reference number, but no help! I kept trying to reach someone via the internet, leaving messages with phone numbers. No calls, and messages were vague on the internet. I found no one who could help to improve our internet, so I cancelled Hughes Net.

Then, I received nasty phone call, saying they would take a payment out of our credit card with automatic withdrawal. When I told them, I never said okay to an automatic withdrawal, they informed me that I had signed a paper stating that, they had the right to get into my credited card. I have no copy of said paper. I received an installation reference sheet, which has my name, address, and phone number, as well as the installer's name, date of installation, and dealer information.

The lower half of the paper, that should have my (customer) signature is blank. Checklist blank, itemized list is blank, installation Type: Customer's Initial Required: is also blank. I blocked them from using my credit card and wrote to Hughes Net, and explained I was doing this.

They then sent me a Cancellation Bill, for $335.54. These fees included property taxes-prorated, and other fees, rental fees, another prorated service fees, lease taxes, and additional property taxes. They are going to be waiting a long time. Because I can't pay that much for their mistakes. No return calls, no returned messages via email, and no return letters from company.. So, lots of hidden charges and no explanations. This company needs to be audited. False language as far as their adds, false wording in their billing, and false information as to how to cancel.

I was not under contract with Hughes Network and I moved from Michigan to Florida. I have spent over 5 hours on the phone with them trying to cancel my service. They never sent the return boxes so I called several times and finally got a return address to send their stuff back. They still took $318.00 out of my account. And I paid $20.62 to ship it back.

Today, they confirm that they did receive it but it would take 2 to 3 weeks to put the money back in my account. This has been the biggest hassle I have ever gone through. And, you cannot talk to anyone in the US or a manager. This will never be again. I am not sure why the state's Attorney Generals have not shut them down, based on the number of complaints I have read.

This thread needs to understand how Hughes has been improving their service in the past months. I am a consumer with nothing to gain by saying that the strong majority of their consumers are happy. I follow a lot of tech forums, so I know. My plan at $84 (sales taxed) speed has double. The FAP was increased to 525MB. Soon, the FAP will be much higher, and there is a possible roll over of the FAP from triple to a possible 1,400MB. The speed is almost consistently 3.4Mbps. The Indians have always spoken clear English, so I don't understand. By the way, Hughes has even started their forum with two employees that will help you in the USA, Patrick and Sara, that you can even PM them and get personal attention. Isn't fixing the problem better than complaining?

They deserve a -5 rating, if there is such a thing.

From the very beginning, this company has been a problem. Let's start with the price. I was quoted one promo price but when I did a follow-up call after the equipment was installed, I was then told that my price would increase by $20.00. Then the service is bad. I couldn't open up any sites, couldn't do anything online without the service being interrupted. And I've only had the service for about 3 to 4 days.

I cancelled the service back in the 1st week of September. It took this company to send me a return box two months later. Now I have the box but they failed to put the proper tools that I needed to take apart the equipment. Now I have been on the phone with this company for almost 2 hours and they expect me to go and buy the tools that is needed to take apart the equipment, or pay somebody to come to my home to take the equipment. I would understand that, if I were at fault and my service was cancelled due to me not paying my bill but in this case, it's not.

This company lied about the pricing and their service. Needless to say, they are not a trustworthy company and I would not recommend them to anybody. Good luck if you do decided to use them. Hopefully nothing goes wrong.

Do not subscribe to Hughes net wireless internet service! The company lies about monthly pricing and promises rebates you will never receive! All around bad company stay far away!

We had Hughes Net equipment installed at our home on June 2011. We were informed that if we bought the equipment we would receive $220 rebate. We wrote and called Hughes Net numerous times for the rebate forms, only to be told that the forms are in the mail or the check is in the mail which was impossible since we never received the rebate forms.

In Oct 2011, Hughes Net finally emailed me a link for the rebate (**, included so others are not treated as we were). The rebate we were entitled to expired September 2011 --isn't that convenient for Hughes Net.

You don't have to be a victim. Check out your state's Attorney General Website (for Texas **), there should be a tab for Consumer Protection where you can file a complain. Also, rebates are governed by the Federal Trade Commissions Act, Section 5 (**).

Hughes Net is taking advantage of the customers and it is not right. They know that their customer can only get their services in rural areas and they charge us an arm and leg. I pay right at $70 a month for only 200mb a day and even then, the service is slow. My kids can't do homework because some sites don't load. I went to bed one night, I had MB left and the next morning, they were gone. I have to wait for 24 hours before it resets. I called and could not understand anything they were saying on the phone, so nothing was done. It is real sad to take advantage of people the way this company is doing. Can something be done? Someone needs to investigate this company.

I was never told anything about the Fair Trade Act process. I was told about it after calling because my services were slow. I then was told that my time was reset every 24 hours, which it has not. When I called, I am unable to get the help needed to solve my issues due to communication issues with so-called customer service representatives who do not speak good English. I call three to four times at least a month because I am not being renewed every 24 hours like the rep said. I was told today that if all my time is used, my time was not renewed for the 24 hours, which was not in the contract. I am tired of paying for services I am not receiving and have not received from day one. This is extortion! I do not recommend this company to anyone, as it is all a scam! The so-called high speed is slower than dial up and customer service is a joke as well.

When living in a rural area, it's either you get Hughesnet or dial-up. I lost my seasonal job this year so I have been almost consistently behind in my Hughesnet monthly payments. I thought it would be convenient for me to pay amounts on the bill by debit card when possible, to keep the service going. I have done this throughout 2011. I made a $65.00 payment on 10/3/2011 via Hughesnet webpage using my debit card. On 10/14/2011, I discovered Hughesnet had put a $124.96 charge on my debit card and this amount was now a hold on my account - an unpleasant surprise to say the least.

Let me emphasize that I have never applied for any auto-billing option with any company, as I want to have control of my bank account. I ended up speaking to a "Yogi" in India I assume, who told me that by my past payments via my debit card I had given Hughesnet implied permission to collect on the balance of my billing debt. I accused Hughesnet (not Yogi personally) of robbery. Yogi said this is how it all works and the best he could do is give me a free unbilled month. I did not accept as I thought that this would imply acceptance of everything on my part. He told me I could call back and refer to Case# 28801656 for my free month.

My banking institution said that I have to wait for the pending charge to clear before I can file a dispute form, which you better believe I will do. I might miss my monthly home payment. This certainly seems wrong to me and if there isn't a law against this kind of practice, there should be. Can anyone help me?

I am a long time HughesNet supporter but that has all changed! On Oct. 4, 2011, HughesNet experienced a computer glitch which took $400 out of my personal account leaving me with nothing in my bank account and a number of overdrafts! It is now Oct. 14 and I still do not have a dime in my account! As a matter of fact the account is still in the negatives because of the computer glitch! Watch your accounts people because customer service **! I have been passed from one department to the other and still no results! I will never turn this service on again!

They get a negative rating because not only is their internet speed miserably slow at the highest level of service offered, but their business practices are unscrupulous and must be illegal. They quoted a price of $110/month, but they're charging me $130. You can't watch any video without exceeding your "limit". Then, they want to sell you tokens for extra download time. They took my credit card number from a one-time payment online and used it to deduct monthly payments. I was told by the installer that he didn't have the one-year lease for me to sign, so I wasn't obligated to a lease. Yet, I find on my account online that I'm signed up for a two-year lease I never agreed to. The installer was very pleasant and gave me what he said was their local number to call for service. But I have never received a reply from them. I was told I was buying the dish outright, but somehow I'm paying a monthly fee to use it. Basically, all I can do is get my email and access the web, which I could do for free with Verizon on my cell phone. Hughes Net is a complete rip off.

This is a very expensive service, but no high-speed internet is available here. We upgraded to have more bandwidth available. However, what we are finding is that four or five hours before our allowance is refilled, everything slows down and we can't watch any videos. There's no way to use up most of our bandwidth by timing it. I wanted to work online but it involves watching videos. I have to rent an office space during the week to do this job, but they offered me some weekend hours. I called and asked if there was any way that I could pay for extra bandwidth for one day a week only. I explained that I can't have my work video interrupted by needing to buy a token and activate it every 45 minutes. The customer service rep said, "Then, I can't help you", and he put me into the automated phone queue without waiting for my response.

I feel like we are paying for bandwidth we cannot use. We were told the internet would "slow down" once we used it up each day unless we bought a token, but it slows down even if we just got home and no one used it all day. With 100% allowance, five hours before refill, everything goes at a snail's pace, and no video will run at all! What's the use? And we're stuck with this for two more years. We may as well have dial-up.

Hughes said that I need to upgrade my modem and dish due to the fact that my satellite would no longer be available for my connection after October 31st and they would have to switch satellites. In three years of use, I have had no problems with connections or speed on my pro package service. After several calls and cancellations from their professional installer, we finally got the equipment installed on Thursday, October 6th. Their professional installer proceeded to unplug all of my network connections and route the modem directly to my server and not through my wireless network as it was when he got here.

Needless to say, none of my printers or other work stations functioned correctly. After I rewired the network, exactly as it was configured previously (had a drawing of connections stored in my safe) I now have the slowest connection to secure websites ever, Web pages are okay, its just through Citrix and ADP that are painfully slow.

He also asked if I was willing to pay him the $30 he was going to lose on the new pole for the dish as Hughes does not cover the cost to him. Being an engineer myself, I felt sorry for him and wrote him a $30 check.

The installation took about two hours and everything looked great. I checked the connection to my secure sites and it seemed slow. The installer said that it might be slow at first, but would speed up in the future (not sure how that is possible?).

I signed all of the paperwork and he left. Then I noticed he never removed the old dish and pole, leaving it in my front yard. Next, I noticed that I can no longer stream music or video and downloads from secure sites are very slow. I called customer service today and an hour and a half on the phone with Hughes resulted in the great fix, call back the installer that screwed it up and see if he knows why my system does not function as it had before the upgrades.

What a poor excuse for customer service. If I had any other choice for service, I would switch. I will no longer recommend this service to anyone.

Their service was difficult but due to lack of choices, I put up with Hughes net for almost three years. I recently looked into bundling services and cancelled my Hughes Net account.

I am a 60-year-old widow and now, they are telling me that I must go up on my roof and dismantle their dish and mail them the pieces that they are asking for, or I will be billed $300.00. Is this really acceptable business practice? I cannot find nothing in the contract that I signed that requires me to do this, but if you go to their website, there is the information.

Since Hughes Net doesn't work any longer and they couldn't make arrangements for a service person to come fix it, I cancelled after three weeks of inability on their part to fix their equipment.

My current internet connection works so well, I kick myself daily for even going with Hughes Net.

I canceled service 3 months ago and they are still taking it out of my bank account. They are the rudest people I have ever dealt with. I am ready to turn it over to my attorneys.

Hughes Net sucks! We live approximately 10 miles from town. We were going to try and use dial-up for our internet. However, they did a shotty job when they installed these phone lines in our home (think it might have been a DIY job by the previous owner). The only other option for high speed was Virgin Mobile MiFi that cost $150 for the device upfront. It is bad, bad business with them too. The connection speed sucked. So, stupid me decided since the only other option was Hughes Net, we would have to try that. I figured the connection would be a little more reliable. Our installer was great. I couldn't have asked for anyone better. We had to go with the pole on the ground because of the shotty roof, another DIY job I think from the previous owner.

Anyway, I think the $70 a month was a bit over the top in price, considering we have the lowest available packages. I paid less than that for Time Warner Cables Road Runner Turbo at another home we lived in. Then, I found out they are doing automatic payments off my card. It was because they are doing away with paper billing. I would be charged yet another $5 a month to receive it in the mail. It is ** if you ask me. Of course, in order to view your bill online, you have to do what? You got it! You have to download it, which goes against your allowed amount.

Companies like Hughes Net know that they have us by our southern regions, because we live in rural areas and have no other choice. So, they sodomize us with their outrageous prices just to have access to the lowest speeds. I thought there were laws against this kind of stuff. We have three children living at home and all of them are in school. The school district we live in mandates that our children have school issued laptops that has school related stuff on it. We live 17 miles one way from the library. So, it's not like we can just jump in the car and run down the road for the kids to use the internet service at the local library to do certain homework or assignments. I am madder than a 3 legged dog trying to bury a bone in the back yard. The government needs to put a stop to this. Like I said, Hughes Net, along with other companies, knows they have us rural folks by our southern regional parts. If they do not get their ** in a group and do something soon, I won't be surprised if they end up with a class action lawsuit on their hands.

Even just plain regular Gmail, Yahoo Mail, Searches, etc. It takes too long to download. Youtube rarely plays a whole music video without stopping every 45 seconds or so. This syrupy, slow connection is pretty danged high cost to function so poorly. Even when I'm not frequently 'slowed down', which I've come to resent, I can't even just get regular, plain, nothing-fancy, or even close-to-reasonably average connections. If I get a file that's over 1 to 2mb from a friend's email, I might as well go fix me some tea or feed the cats or something, as it will take a while. It occurred to me that you may even be taking an opportunistic liberty with those of us that live in the country, near no other options - but your satellite - to stay in touch with the civilized world. My nerves are great, I'm a patient man, tolerant, forgiving, reasonable and rational, but not a fool when it comes to paying so dearly for services not commensurately rendered.

I'm just gonna give you a head's up. The moment that this new, nearly complete option, DSL comes available out here, I am out! I am done with Hughes, and its low quality, stingy bandwidths. I mean, soon as I have another option. Slow me down again, for no legit technical good reason, and I will drop you right now, and simply go to the library to hook up with the world.

Bad reception from Day 1. I have made 9 months of calls to India for help, using all my minutes and being told the signal is good. When I finally canceled, I was told I had a real low signal all along and being charged $254.00 for canceling on July 25, 2011.

With over $1000 and 9 months of frustration, loss of use of my only phone for 2 weeks at a time, a letter to the corporate office to no avail, the inability to use my computer much, never able to view a video, all I ask is for them to waive the cancellation charge. I am a senior and feel I've been used badly.

I just want to add my name to the long list of dissatisfied customers with no other option. I understand the fair access policy. And I do my very best to live with it. But there are times when it seems to just go over the limit when no computers are in use. Even if I accept that it could be some background task, and I am willing to wait 24 hours for it to reset, it never happens. It's always longer. I've been told that if you try to use your system at the reduced speed, it extends your reset time. But no one can tell me what the formula for that extension is. Often when it finally does reset, it does not reset to 100%. I've had it be anywhere from 58% to 93%. This company is getting away with overselling its capacity and not providing the service they advertise.

My father-in-law informed Hughes Network Systems in June that he was terminally ill and living in a hospice. They ignored his request to terminate his service. We, his immediate family, were looking for his passwords, etc. By the time we were able to recover everything, he had accumulated over $400 in fees for services. I just spoke with their customer service representatives who informed me that terminal illness is not a valid reason to terminate a contract.

I tried to cancel my subscription tonight because they say they can be reached 24/7. However, after speaking to Wells in the Philippines, he told me to call back tomorrow between 0900 - 2100. I asked to speak to an American associate and he would not transfer me. Hughes Network's service is horrible. We get about 3 days of service out of 7 and they are NOT worth the problems. We recently got DSL in our area and are quick to drop Hughes Net. I don't mind paying the extra to get out before my two years are up, I just want to be able to do it. Thank you all for your information, I will listen to it, videotape what i send and keep the tracking number, and MOST importantly, tell my credit card company NOT to accept payments from them the minute it is canceled.

I was called by the dealer to set up for the installer to come out and install my previously purchased dish, modem etc. I was told they needed my credit card info to schedule him to come out. Before they charged my card, I asked if this price was including my activation fee and my 1st month's service. I was told, yes it covers everything. So I gave him my card number. They came out the next day, used cable and pole that was used for another service, got things set up and took about 45 minutes.

Next day, I had a pop up saying I still owed. I called billing and they have no record of my payment. I was said to send a fax of my statement from my bank and I did that. They claimed they never got the fax. After numerous calls and being told to call the dealer back, the dealer told me to call Hughes Net back. Finally, the billing department with the dealer, told me that they had gotten my payment but that it was just for installation! This was the same woman who told me a few days earlier that it was for installation, activation fee and 1st month's service.

I said, "so you lied to me about it being for the 1st month's service and activation". She said, "Yes ma'am, it was only for installation so you still have to pay the other $100 to Hughes Net for your service". I even asked the installer if the money that was charged to my account (which I thought was very high for only 45 minutes of work) included my activation fee and first month, and he said "yes it is"!

I ordered Hughes Network in behalf of the American Recovery Act to be able to better do mine and my wife's college work. It worked good for a week and the system slowed to a crawl, matching dial-up--being totally unreliable and worse than dial-up. I ordered an upgrade doubling the cost for service and speed but it never improved with a constant DNS server error. I had a local computer technician checked our personal computers and wireless router for problems. The tech found that Hughes Network was giving us .1 speed for our Internet when we were told that the upgrade was supposed to be 1.6 or 1.5 speed. Consequently, we are failing in our college classes because of the inconstant slow service. I cannot make them fix their problems and they continue to take my money for a service that I don't get.

I responded to an ad for free installation. I was told that the installation was free and I could cancel the service in the first thirty days, if I am not satisfied with service. I also was told that if I bought the equipment, I would receive a rebate after thirty days. This would make the total cost of the equipment of $150. I asked them if I could stop the service and it would not cost me anything. The rep confirmed this, so I agreed.

The system was installed and immediately, I could tell that it was not very fast. It kept getting slower and slower. Before I knew it, I had used up the allotted 200MB. I called and brought this to their attention and told them I was not impressed with the service so far. They gave me more MB, so I thought I'd give it a try again, but the speed was terrible. I downloaded a file that was 44MB to see what would happen and it took a very long time, the download speed is around 11 KBS. When it did finish, it had used 94 MB from the plan. This was the last straw, so I called to cancel.

I was passed from one person to the next for over 2 1/2 hours (11 times and I have the confirmation numbers if needed). I was offered several incentives to get me to stay after the first thirty days, so I would be locked into the contract. I continued to refuse and was eventually sent to the person that could cancel my service. I was told that if I canceled, i would have to pay $430 dollars for early termination. I told her that I was told I could cancel it at anytime in the first thirty days, at no cost to me. She said that I was in the form of a rebate and I would have gotten, after the thirty day period. This made no sense and I told her that I would not pay it. I told her that I would pay for the two days of service and nothing further. She said I needed to file a dispute. I did file the dispute but never heard back from them. I called them after two weeks and was told I was given good information, which was an absolute lie. I was directed to collections who told me that I was out of luck and needed to pay them and send back the equipment. I had already sent the equipment back at my expense. I still refused to pay the $430 and said I would pay for the two days of terrible service and nothing further.

I've been a HughesNet (HN) user for almost 7 years, and not by choice, mind you, but because there is no other Internet service provider available to me because I live in BFE. I have been unhappy from day one! I had to call India (ain't outsourcing great?) for customer service the second day. I got HN and they gave me the run around until I finally just threw my hands up and gave up and I have never in all these years called back ever! I have never in my life been more unhappy with any service more than HN. They are the worst company ever and in my not so humble opinion, they should be shut down! If only people would boycott them and drive them out of business, but people like me that have no other choice can't.

This burns my butt because I can't tell them to take a jump off the nearest short bridge! I hate and I mean hate HN. I am actually going dial up so I don't have to pay the outrageous amount of money they charge for the worst service that any service provider could ever provide. If I have anything that I am trying to convey, the most it would be is -- whatever you do do not waste your money thinking like I did that HN is better than nothing or better than dial-up because it's not! Save yourself a ton of money and a ton of frustration and just do the dial-up thing if you have no other choice. HN is not worth either! My HN contract is up at the end of this month and I'm finally going to take the plunge and go dial up and finally tell HN to kiss my butt! Also, if they try and charge me for canceling my service, I am not going to pay them. I don't care if they turn it over to the credit reporting companies. I'll just dispute it until it goes away!

I am having problems connecting to Hughes Net's email account and logging in is a nightmare. I set up my account and went back in to try to login to my account and I got stuck in this continuous loop of registration and login screens. In an attempt to contact someone via chat, the conversation was disconnected in the middle of getting my issue resolved. So I attempted to email customer care and I was not able to get past the questions. Finally, I called the support number and I was connected to an outsource center who provided no help whatsoever. I hate I ever let my husband sign us up for this terrible service!

I canceled my HughesNet subscription. I received RMA materials on 6/29/2011 (box, packing materials and instructions). I returned the modem, power supply, power cord, network cable and radio transmitter, removed from the end of dish per their instructions. Shipped all items back on 6/30/2011 and tracking says they received it on 7/19/2011 in their warehouse for processing.

Why so long? I'm sure FedEx delivered it long before then. Did it just sit around?

Then 6 weeks later, I get an unauthorized draft for $218 for missing equipment! It was all included per their instructions. I suppose I should have videotaped that and had affidavits sworn out by each courier who handled the package. Or more likely they lost it in their warehouse.

They supplied a pre-printed paid return label and are demanding that tracking number, which frankly I don't have as 6 weeks ago it showed received, so I tossed it. FedEx says they are the shipper and should have it. They say they don't and demand it from me! I can't verify the package weight without it. So, they either lost it in their warehouse, or FedEx lost part of it, had the package come open with their enclosed tape to use!

Either way, that's their problem or had the package arrived opened with FedEx as a claim. They completed the closing of my account and everything seemed fine, until they spring an unauthorized charge on my credit card. They refuse to give me the tracking number so I can verify delivery and weight with FedEx and refund the money drafted.

They keep demanding a tracking number for the transmitter, which was enclosed and they presume is coming separately. Perhaps, I should take a picture of the dish with the 2 wires dangling minus said transmitter that I will take down off my roof and place on my fence with a "SUCKS" painted on it right under their HughesNet logo.

Customers beware! Unprofessional company with poor customer service out of India, with people you cannot understand, who don't have an ounce of common sense among them. The service was terrible, which is why I canceled it after completing my 2-year contract.

The installer for Hughesnet was afraid of heights so he attached their big ugly antenna to the side of my office roof without sealing it or anchoring the cables. Instead he piggy "backed" it along my Dish cable which will certainly pull the whole works down the first storm we get. He didn't fix this problem when he came back five days later to replace the faulty (used) equipment he put up in the first place. This guy also trampled my flower garden, although I politely asked him not to, left trash all over my yard, and I had to help him!

When we called Hughesnet because our service was out three days after installation they told us that they could have someone here in two days if we paid $30.00, even though we had a service pack! If we didn't want to pay the fee it would take five days for them to get here. Go figure. We went back to our local ISP which is faster, more reliable and cheaper and will cancel Hughesnet today.

By the way, after reading all the horror stories about this company, I had a new credit card issued so that Hughes cannot make any unauthorized charges to the one they had access to because I know they'll try. I would advise anyone preparing to battle them do the same before attempting it. It costs nothing and takes 4-6 days before receiving your new card and account number. Just call and say you lost it.

We live 30 miles from the installation company that put it up and I will hand deliver the equipment personally, and get a signed receipt as proof of the return. It'll be cheaper than the shipping charges to mail it. In the end, Hughesnet is slower than dial-up, unreliable, more costly and the service is a joke as there is none!

Be smart and don't deal with this company at all.

I cancelled after my two year contract was up, all bills paid. Terrible, terrible service the entire time, even with the horribly expensive upgraded service. They told me to leave the equipment for the next customer. Three months later they charge my card (don't EVER let them do auto billing) for nearly $400, saying I never returned the equipment! Now I live in a different city, and they say unless I go back and dismantle the dish and return the parts, no reversing the charge. I had to take off and entire day, and also hire someone to dismantle the dish for me, and returned per their instructions, but they still refuse to reverse the charge, and keep adding to it.

The government agency that regulates satellite Internet providers is the Federal Trade Commission or the FTC. I have filed a complaint with them about HughesNet's "Fair Access Policy" and suggest that anyone having the same trouble as I am do the same. The FTC website is http://www.ftc.gov/

This is my story:

We have HughesNet as our Internet provider because we live in a rural area and this is the only high-speed Internet service we can get. We signed up for this service because we received a notice giving us a special price as part of the U. S. Government Recovery Act. Because of the special price we were given, we have a download limit of 200 MB per day. We have had the service for about seven months.

During this period, their modem has locked-up on average five times a week, which requires us to unplug it and then plug it back in and wait until it resets. Now, for the past week, we are losing our download allowance without even being on the Internet. I did as they suggested and unplugged their modem from our router and we still lost download allowance. Again and I stress, we were not even connected to the Internet. It doesn't seem to matter whether we are connected to the Internet or not, we quickly lose our download allowance. I have turned off all automatic updates for our software and it is still happening. We have a wireless router that is password protected and I have changed the password several times but this has made no difference. We have a virus protection and firewall so the possibility of a virus causing this is slim.

I have called their so-called "customer service" department every day this week hoping I will finally get someone to help me but so far they all just tell me it's basically my problem and they are not going to do anything. I have complained about their faulty modem numerous times but they don't seem to care. Each time I call, they tell me to do something like stop all automatic update, unplug the modem from the router, etc. I do this and when it makes no difference, I call them back and they just come up with some other excuse as to why this is happening.

HughesNet has a monopoly in rural areas because we have no choice other than dial-up, which is like having no Internet service at all. It seems to me like they are ignoring our complaints because they are causing this to happen in an attempt to force us to upgrade our service at $25-$30 more a month. We seem to be at their mercy.

I'm so sick of this internet. After reading page after page of the same issue that I'm having, how does one get out of the contract without being turned into a collection agency? If anyone could help a fellow out please.

I'm madder than Sandra Bullock finding out if there was a whole new Jesse James gang. If you could email me at ** please do so. I need help on this mess.

This week my internet kept going over the Fair access policy when I havent used much internet or done anything different than what I typically do. I have done everything they asked me to do to correct the problem but it is still not working. My router is even passcode protected. I feel like I am being taken advantage of and that they really know what the problem is and perhaps are forcing me to upgrade to a higher speed. I think its really sad that hughes net is taking advantage of the rural customers in knowing they dont have much options for high speed. I am even on a plan that is a stimulas package provided by the government. Does the goverment know that our access are being taken away and so is our money?

We tried to hooked up with this internet provider just to try the quality of service they have on which they installed a satellite included on the package, but on process of utilizing this company the service comes out really really bad, there's a limit of usage in able for you to use a faster connection, you have to call them to reset everytime you are out of load, so we decided to cut off their service not knowing that you have to be responsible on removing the unit installed on the roof on which we didn't sign any contract that we have to be responsible on the said unit. This is really prostrating in sense that you are not happy with their service and in the end you'll be despondent with their policy. I really dont recommend this company to anyone.It's a waste of time and money. If only i could attached some documents of their policy and photos of the satellite as references.

2 years ago when I signed up for Hughes Net, they had a special going on. If you bought the equipment upfront, you would get a couple of rebate checks and a $100 Visa card. I never got the card. I called several times for 6 months. Whoever I talked to would give me another phone number to call. I never got anywhere. When they came out to install, they said they couldn't put it on the house and it would be another $100 for them to set a 4-foot post. The service is a joke; they advertise that they have hi-speed internet. It is not faster than dial-up. They have the worst service ever.

I never received an invoice; so, I called them just to find out that they charge you an extra $5 to mail an invoice. When I wanted to cancel, they said I would have to pay over $500 to cancel. So, I just decided to ride out the 2 years. I am 3 months away; I called to make sure of the day and they offered me a $20-off each month. I wrote the confirmation number on my bill and sent in $20 less; and the next month, they show me as $20 past due. When you call, you cannot get a straight answer. I ask them how much it would cost me now to get out of the contract. They said that I would owe them the last 2 months, plus a $59 cancellation fee. I have never been so mad.

I got an email from them asking me to download their status meter, which then tells you your download allowance for a 24-hour period. I was not told this before I signed up until a few months ago. I am no longer under contract with them. I was told that I can end it if I did not like their service after my contract is over or pay 400.00 dollars which would be prorated according to how much time I have left.

I can't even do work from home or listen to music videos or shows I might have missed. The meter status icon runs out after one or two downloads. Just printing out copies of my work schedule or just printing anything runs the meter down to zero in a hurry. You are asked to purchase tokens to buy back your speed so you have a 100 percent again.

What a scam because I already pay almost 70.00 dollars a month. I think that this is enough already. I was left with very slow internet speed for the rest of the time until 24 hours is over. I filed a complaint with the BBB against them. They came back with their fair trade policy which allows equal access to everyone.

I live out in the middle of nowhere and I depend on this internet service for work and cattle business. If I had been told about this upfront, I would have never got them.

i have been trying to play Facebook games get on YouTube etc.the system has been very slow or just don't work.i have called and called and called no luck.i think i have talked with the same india guy couldn't hardly understand him he kept telling me to download the download manager after 2 am.i asked him did he really think i would be up at that time of morning but im up just to see if it works.but after reading the complaints from others having the same problems i think im out of luck.

We upgraded to the new faster HughesNet modem. This system is a complete joke. Our access threshold is constanted being exceeded. The 24 hour wait time is ridiculous. The worst inetrnet service ever. I am unable to work for 24 hours due to their "Fair Access Threshold". George Orwell would get a kick out of the name.

The person who intended to install my system did not do it properly and it has not worked since. They refused to complete the job and keep setting dates when they will be out and nobody comes. When the first person left my home, my wallet came up missing and has never been found. I have since filed a claim with the governors office concerning this matter. I cancelled my credit card and they never picked up their equipment. Deal with them at your own risk.

I started out with Direcway but Hughesnet bought them out. The following is a rough estimate of what happened since I signed up for the satellite internet.

I initially signed up for Direcway satellite internet service back in 2002 (I am terrible with dates so I don't remember the exact month). There were issues with the installer being unprofessional. First of all, he did not arrive on the day (or even the week) of the scheduled installation. He didn't even arrive until 5:30 in the evening and he brought his cousin (who apparently lived somewhere in town). I live out in the woods down an unpaved road. I don't even get mail delivery out here.

My phone lines are so badly spliced by Bell South that dial-up won't even work. Instead of installing the satellite when he first arrived, the installer sat in his truck and chatted with his cousin for over 45 minutes. I presume because he hadn't seen him in a while-- but he was at work and should have done the socializing after the job. The installation was supposed to be free. They failed to mention that was only with the installation being on the roof-- it was $100 for a pole on the ground. When I saw the installation point, I asked the installer if the nearby power lines would be a problem.

He said they wouldn't. He drilled holes in the roof and placed the satellite. He then entered the house with his cousin. Lo and behold the internet would not work and he determined that the power lines were interfering so he had to put it on a pole. But he had wasted so much time that it was now dark and he couldn't see well enough to install it. He hadn't brought a pole with him and the only hardware stores in town were already closed. So he said he would come back another day to finish the installation.

I don't remember how many days were in between that, but the installer did not come back. Instead he sent his cousin to install a pole. Even though the installer didn't do the work he still charged $100 for a pole that was not worth nearly that much, used our cement instead of bringing his own, and didn't even install it properly. Our internet did not work for the first 3 weeks from the first date that it was allegedly installed. They started billing us when it was supposed to be installed but was not actually installed. Obviously at this time it was Direcway so that is water under the bridge.

Nothing in the contract said anything about the FAP and the installer said nothing about it. I had to learn about it while browsing online. Light rain, clouds, wind, and no bad weather at all seemed to stop the satellite from working. But it was better than the dial-up which I'd had (it was only 6.2mps when it actually worked- I had to cancel it bc it just stopped working after my neighbor tampered with the phone line box down the road). With the base plan of Direcway (which was about $59 a month) I was allowed 450mb per day and if I went over I would simply have to stop downloading for 4 to 6 hours and it would be restored. For the record my modem was a DW4000. It was a nuisance but it was manageable. Note: My signal strength was at 80-- I was told anything below 52 would prevent the internet from working at all.

Then along came Hughesnet which bought out Direcway and everything started to go downhill. The DW was never that fast or stable, but he FAP was not so bad. When Hughesnet bought it out they reduced the limit to 200mb per day and locked in the FAP for 26 hours. Tthey tell you it is only 24 but I kept track and every time they capped me for 26. At first the cap was just slower but I could still load webpages (although barely). Signal strength dropped to 70 instead of 80. When Hughesnet took over I was not given any paperwork to sign or sent any information to notify me of the changes in the service. I suppose it is legal for a new company to change the rules when they buy out an existing company but I wish there had been more notice and perhaps something for me to sign to say that I agreed to the changes or to have an option to get out of the contract without any penalty fee (not that backing out was even possible because there are no other options for me -- even dialup is not viable out here).

I should note that under Direcway, the software updates for the modem did NOT count toward our bandwidth usage but with Hughesnet the software updates did count-- and it kept miscalculating. Mind you we weren't downloading movies or music or any large files- but basic images and webpages were eating up bandwidth (it didn't help that bc the internet is so slow many sites timed out and had to be reloaded over and over to actually load all of the way). At one point when I tried to use the online chat tech support it timed out and I was unable to communicate with tech support in the chat bc the internet was so slow. The upload latency was absolutely abysmal (it was slower than dialup).

Over the years, I had to call tech support more times than I can remember. The service I got varied from very good and friendly to absolutely atrocious. At one point while I was having an issue the technician told me to unplug the modem from the power and leave it unplugged for several hours (bc it was miscalculating my usage and saying I loaded 50mb when I loaded 5mb--The miscalculating always seems to get the worst in April every year for the past several years.). When I finally got to speak with advanced tech support the technician was upset that I had unplugged the modem. He said that I shouldn't do that as the virtual "bucket" of bandwidth would not refill while it was off.

I told him I had only done what I was instructed to do and he was frustrated that I had been told that-- he said the lower level tech support guy in India was wrong. At a later date I called about the same issue and was told that I needed to unplug my modem for a few hours. I pointed out that advanced tech support told me not to do that. The Indian tech kept insisting that I should do it and I asked to speak with Advanced Tech support to confirm that it was indeed what I should do. They refused. Apparently it is their policy (or at least so this guy claimed) that no customer currently subjected to the FAP could speak to advanced tech support.

I was also told that I was not allowed to speak to a supervisor even though I insisted on it. I had to hang up and call to get a different techie to speak with a supervisor who claimed to be named "Elvis". Again I was denied access to advanced technical support. Even when my modem was unplugged from all computers it said I was downloading 5mb every hour for 10 hours. Although it was clear I had not downloaded the data which they claimed I had (bc of the misreporting) they claimed that there was absolutely no way to remove the FAP until the time expired. One of the common questions they would ask was "Do you have a wireless router" (prepared to tell me that perhaps someone was hijacking my internet).

They always sounded disappointed when I said "no". At that time (before they improved wireless devices) they would not work in my house. They always sounded disappointed and tried to suggest some possible reason for the large download amount. It was a constant battle and eventually they conned us into getting the next higher plan (which I think is $79 a month or so) to get a whole 425mb per day. Even with the increased limit we STILL had the miscalculating problem.

I would call when I had problems with the internet not working or being slow (they did conform that it was not working at the proper speeds for my service plan but they never did anything about it). On more than one occasion when the weather was clear the internet just went out-- I was told after three hours of being on the phone that the main satellite had "degraded" and needed to be fixed. On sunny days they claimed that "solar flares" or "wind" must have been interrupting my connection. They always blamed it on everything but themselves (except for the one time when it took me three hours to get the truth out of them). Also after reading the installation slip and measuring the height of the pole I realized that the pole was not tall enough. I called them about the issue but they assured me it wasn't a problem and refused to send someone to look at it.

When the HN7000S came out they convinced us that it would be faster and more reliable than the HN6000 so we bought it (a week before they reduced the price by $100). It seemed even less reliable than the old one and I had frequent problems with it. After a large power surge the modem seemed to have been damaged and was not working properly so we ordered a new one (we did have it in a power backup unit but it was a massive surge). The new one seemed to work better than the old one but we still had the problems with the miscalculating of bandwidth, terrible latency, and frequent outages.

Sometime between 2006-2008 the radio transmitter in the satellite finally died. It took a week to get someone to come out to look at it. Unfortunately the new transmitters would not fit the old satellite so we had to get a brand new satellite. We did finally confirm that the pole was not only incorrectly installed but it was a very flimsy cheap pole that wasn't sturdy enough and wasn't installed properly (thus it wobbled a lot when it was windy which was interrupting the signal). Apparently he was unable to get it to lock to our old satellite so he had to point it to one a few degrees to the east. Unfortunately this made the signal strength only 60.

The problems I had in the past still persist. Additionally I am getting more and more errors when I try to load pages. I get everything from DNS entry issues to TCP Acceleration errors to something about the Backbone and all manner of issues. I am completely unable to download store items for Sims3 because of the timing out problem. It does not stream downloads properly (I have seen on the Sims 3 forums that many Hughesnet users can't download Sims 3 store items and that it has to do with the way the web acceleration software is set up). If the web acceleration software stops working properly I can't get anything to load. I no longer have to static discharge my modem (I used to be required to disconnect the coaxial cables from the modem, touch the pin in the middle, then screw the cables back on). In the last year I started having a problem with the modem not sending a signal out through the ethernet port. I even plugged a computer directly in to it to test it (and used different cables). The solution seems to be to power cycle the modem manually (by unplugging it and plugging it back in after 30 seconds). Before I figured out that I needed to unplug it, I had pointless calls to tech support who tried to blame it on my cables or some other issue.

Hughesnet did extend the free period of time where people can download without it counting toward their bandwidth, but it is very slow (allegedly it is supposed to be less reliable during normal hours but I've found that starting around 6 to 8pm it gets unbearably slow and unusable of late). They apparently can cap the bandwidth usage at 0 when people are "capped" which resulted in a rather comical situation when they instituted the free uncap. I spent hours on the phone going in circles trying to explain to the guy in India that I wanted to use my free uncap but that I couldn't use it because I was unable to load the Hughesnet webpage to uncap myself. Finally he spoke to a supervisor and he used the free uncap for me.

At that point I realized that they are able to uncap people from India. At one point due to bogus download reporting (it claimed I loaded 1500mb in an hour-- which tech support agreed was physically impossible given my connection issues) so they uncapped me-- but it didn't fill the bucket back up it just turned it off so loading 1mb capped us again. My brother talked to tech support trying to get it resolved and ended up getting yelled at by the irate employee who hung up on him. One day a seemingly American tech support person gave me a callback (about the 1500mb download thing) and snootily informed me that it must be a virus that was "uploading" large amounts of data. She was very rude and refused to listen when I said it wasn't an upload and that it wasn't physically possible for it to upload OR download that much. She rudely hung up.

To their credit, Hughesnet did fix the catch 22 with the uncapping. They added software which allows users to utilize the free uncap via the modem rather than having to load the internet. They also made it so we no longer have to load a webpage to see our usage -- and we get up-to-date usage information. We now get to see bars representing our virtual bucket that tells us how much we have left and lets us monitor usage (so we know when we are getting close to our limit). The problem is, the bucket does not refill during the free period even if we don't download (which I understand in a way) and it does not refill if the modem is unplugged (or not receiving power due to power outages) or if signal is lost. So when it rained the other day and I lost signal for 3 hours my bucket did not refill at all. This means I get less than the 425mb per day bc my bucket didn't refill.

Since April we've been having even more problems with the connection. The transmitter keeps going out and our signal strength has now dropped to 40-48 (if we are lucky we get 51). I also found that the web acceleration software keeps having issues and it reports "uplink queueing" problems. It seems the bandwidth for transmission is now lower somehow (because we didn't get that problem in the past). It also keeps saying we have "excessive LAN traffic" even when only one computer is plugged in. we use Spybot Search & Destroy and Malware Bytes and monitor the usage carefully so I don't know why it is doing that. After weeks of the problems with the Web Acceleration Software (wherein the recommendation was to call technical support if the problem persisted) I called technical support. There was a rather long automated message greeting the customer and wasting time before asking questions. I discovered that if I said I was currently subjected to the FAP it would basically tell me I had to be out of the cap before I could speak with a live person-- and then it hung up on me.

Fortunately at that moment I was not subject to the FAP (even though my internet was behaving as if I was). The Indian tech seemed rather confused and did not seem to understand English well enough to understand what I was trying to tell him. He had me try to load a webpage and after about 4 minutes the page still had not loaded so I tried a different computer. I also had to unplug the router and plug the closest PC in to it. It was still unbearably slow. The tech support guy seemed confused as to why I had called. I mentioned that I had trouble downloading files and playing Facebook games. At which point he told me that the service was not intended to be used to download files or play online games. Ok, I get the online games bit-- my latency in World of Warcraft averages around 1500ms, but I'm not supposed to be downloading files? What the hell am I supposed to be using the service for then?

At one point he told me he could see there was a problem then he backed up and claimed there was nothing wrong with my system (from what he could see on his end). I told him, "tthen why is my signal strength getting progressively weaker when the sky is clear and my web acceleration software is having problems that prevent me from loading any webpages at all?" I had to reboot my modem 5 times within 30 minutes the other day to fix the web acceleration issue. Reluctantly he said he would have someone come out to my house to look at the equipment (after I explained that there were no leaves/branches blocking the satellite or any vines growing on it-- I make sure to keep it clear) but that there would be a $125 service fee and something about a credit to my account. He kept repeating it as if he expected the $125 would make me decide to cancel the service call. I'm still waiting to have the appointment scheduled.

I would not recommend Hughesnet to anyone who can avoid it. I really wish I could get AT&T wireless out here but it just isn't viable. I'm in an almost dead zone for cell service.

Still having problems with Hughes Net Services. When I call, no one understands my language. I've had trouble with this company ever since I started service with them. I have called repeatedly and even chatted online but no one there knows what to do. I have even had spyware on my computer cause no one can tell me the right things to do. I've had to contact Microsoft about my spyware problem and i pay Hughes Net $3.95 a month for zone alarm for virus and spyware product, but it doesn't work. I've had to use Microsoft site for my virus and spyware.

This is nonsense. I have other things to deal with besides trying to get Hughes Net to work right when I have a chance to get on here. I have contacted Consumer Affairs before about problems with Hughes Net. This needs to be resolved soon. I've had dial up service, but i can't get cable out here.

HughesNet is the most awful business! First of all, I terminated my satellite internet because it was not up to the speed that it needed to be. I asked them to send me a final bill. Instead of sending me a final bill, they just charged my credit card. I was furious! I called them to remedy the situation and to find out why it cost $1,266.77 to cancel a service. I had to go through 3 people and I still haven't received a final bill or an answer on why my bill is that much. I will never use HughesNet and will definitely tell everyone to stop using them!

HughesNet has been charging my debit card for 6 months. I never signed up or received service from them. I have contacted them by phone, email and live chat on two occasions. They say they will call back, but never did. I requested a supervisor and they said that there is not one available. I requested written confirmation that the refund would be processed.

Hughes informed me that I had to upgrade to a new modem because they were going to switch my service to another satellite and my old modem would no longer work. There was to be no charge for the modem or the installation and no additional service term commitment. An installer came to my home to install the modem but didn't switch my service to another satellite and I suspect the story about that switch was just a ruse to get me to accept the new modem so they could charge me an installation fee of $125 which they did in spite of the fact that I had it in writing that there would be no charge for the installation. They also added a 12 month service term commitment to my account, again, in violation of their written agreement.

I tried for over a week, with hours spent on phone calls and emails, to get them to remove the installation charge and term commitment, all without success. I was told repeatedly that they had to "further investigate" and that someone would call me back in 2-3 days. No one ever called. I finally disputed the installation charge with my credit card company and on a 3-way conference call between the credit card company, Hughes, and myself that lasted nearly an hour, with transfers to 3 different departments within Hughes, there was still no resolution. The final word: We'll investigate and call you back in 2-3 days. Again, I got no call-back from anyone at Hughes.

Eventually, I got an email address and the phone number of their corporate offices and after nearly 3 weeks of trying, finally got them to honor their agreement. But I have no doubt that if I hadn't had the agreement in writing and hadn't had the assistance of my credit card company, they'd have stonewalled me until doomsday. After the first week of this nonsense, I decided to buy an antenna system to boost the cellular signal at my home, and it works even better than I'd hoped. I now have wireless internet for the same price as the Hughes service, but it's more reliable, with twice the speed and with no usage limits, and without the latency problems of satellite service.

And it was just in time too, since when the dispute process with the credit card company ran its course, the original charge for the modem installation was put on hold and with the credit, Hughes had finally returned to my account, they were then in the hole by that $125. The credit card company will release that to them when they complete the dispute resolution process. But in the meantime, instead of completing that process and waiting a week or two to get their money, as I'd had to wait nearly 3 weeks to get my money back from them, they tried to re-bill my credit card for that amount and when they discovered they no longer had access to my credit card account, they petulantly suspended my service, which still had about a week to run until the next payment was due -- a payment they will never get since I've dropped their service. The bottom line is that I've never dealt with a company as unresponsive, as unreasonable, and as downright deceitful as HughesNet and I've never been more relieved to be finished dealing with a company.

07/07/09 A Hughes Net Installer came out to install satellite service for a computer connection. I opted to purchase my equipment outright after the installer explained that I would not be bound to the service contract if I bought the equipment instead of leasing it.

On 02/08/2011, I called to cancel my Hughes net service. The rep informed me that I would be charged an early termination fee because I had not fulfilled the 24 month subscriber agreement contract. I explained to her that I was not under a contract because I had purchased the equipment upfront. She agreed and said there would be no charge.

Then on 03/07/2011 Hughes net charged my checking account $130.00 early termination fee. When I called Hughes net to get a refund I spoke with a Chris (a manager) who would not give me his last name. He said too bad that I "misunderstood" the subscriber agreement but I owed the money. When I explained to him about the communication that I had with the installer and that I had the document that indicated I had not signed off on the subscriber agreement per the installer telling me it was not applicable, Chris said, "Too bad, you will not get a refund."

Hughes Net misrepresented this contract fact during the installation process and misled me by not making their agreement clear. No telling how many more people have fallen prey to this scheme.

I have documentation that shows I was not required to sign off on the "subscriber agreement". There is a line that says "I have agreed to and accepted the subscriber agreement with Hughes as presented during the process of commissioning the Hughes Net Services" You were supposed to initial this if accepted. It is blank. Hughes net was unable to re-produce a copy where I had signed off on this.

I want a refund of $130.00 for the early termination fee.

Recently, I got what I thought was going to be high speed internet as that is what I was told. This service is a farce, very slow. I can't get anywhere on the phone with anyone willing to help me out. I looked over the internet and cannot believe the things I'm reading about just how awful this service is with so many other dissatisfied. Why isn't something being done?

Hughes Net Internet Satellite Service has the most uninformed and rudest support/service system I have encountered. Give me India over this group. Good luck if you choose to go with this company. I was foolish to consider signing up for this internet service. I simply wanted to change my installation billing from the debit card I submitted to direct withdrawal from checking after I lost my debit card and had to cancel it. Hours of calls to several different departments, I reached an operator who was changing the billing information and she said that she had computer problems and that I had to call back. I did. This operator referred me elsewhere and the maze of calls to departments continued.

Finally, on internet support, I got the number 866-774-6580, where the problem could be fixed. However, the service lady wasn't sure that she could help me out so I asked for a manager. The female manager was agitated and rude. She said the change couldn't be made. I recounted my history of almost having it changed, and she mentioned that I had been referred by the internet service department. She responded with sarcasm. I asked for her name or operator's number, and she said, "call ended, " and hung up. This is a very irritating experience but I can cancel before getting hooked into a two year sentence/contract with this so-called service. This wasted hours of my time and I have suffered stress and frustration.

I received an email from HughesNet to upgrade my satellite internet modem. I responded to their email and they sent me a new HN7000s modem to replace my DW6000 modem. Following their instructions, I was not able to get the modem activated. I called tech support. Just their tech support is reason enough not to use HughesNet. The tech support was not able to help me, as they said they would have to send someone out to do the service. The tech support stated that if the technician has to align my dish, there would be a $100 service charge. When the technician contacted me and asked about my problem, he stated that my DW6000 system was an antique and I needed to update to the new HN9000 as it would be much faster.

I spent $400 plus dollars and upgraded. The new system is 25% slower on web page response time and 10% slower on upload/download response. I confronted the installer on the problem and that I wanted my old system put back into service. The technician stated that Hughes will not put the DW6000 back online, as they are trying to get rid of them. I believe Hughes needs to get the older modems off of their systems for a purely financial reason and are deceiving their customers to get them off of the system. When it comes to their Hughes installers, do not believe anything they say. Ask for everything in writing. I am stuck for 2 years with a system that has less performance than my old system. Believe me, there is nothing you can do. There is no one you can talk to that will help you. If you have any other options, please do not use HughesNet.

I signed up for internet service at 3MPS. I received 100k maybe (dial-up speeds). I called tech support several times. I spent over 10 hours on the phone with no resolution. I called billing over 10 times to inform them. I will not pay for the service not received. On 12/29/2010, Hughes Net fraudulently used my credit card deposit slip and charged my account $357.06. I do not have a written bill. But I was told that the charge was to cover the activation fee (supposed to be free) and two months of service (I only had one month and that was at dial-up speed). I did explain to my bank and they agreed that Hughes Net was not authorized to use my account. They reimbursed me for the charge. After many phone calls, I want to cancel my service for lack of service. I am being bullied and threatened that I must pay them the $357.06 to regain my service. I just want them out of my house and cancel the service!

We applied for service from HughesNet in November 2010 because we were told that it was the only internet service in our area. We live five miles from the city of Denton, Texas. We later found out that there were other providers and have since changed service providers. HughesNet service is slow, and dated. We could not even download movies, and they have a policy called the Fair Access Policy which limits the amount of time you can spend on the air.

HughesNet is by far the worse internet service provider I have ever dealt with. Their sales people have a great sales pitch that promise fast service and low costs but there is a disconnect between promises and delivery. After two months of complaining to their service staff, we have discontinued their service and contracted with another provider. We were told that an early termination would cost us $400. This is an insult but is worth not having. HughesNet continue their overpriced and terrible service. Please inform your customers to avoid HughesNet at all cost.

The new Fair Access Policy, this policy only allows you to download a very limited amount each day. We have had them over the years with no problem. They convinced us that we would get faster speeds if we upgraded our dish and our modem. After doing so, we now have this new daily limit. It was not disclosed. We pay almost three times the going rate for high speed. There are no other options where we live, now it costs 10 bucks if you go over and then you only get another set amount. When we called to complain about the upgrade or the new "fair access policy" we get put on hold, disconnected, or just left on hold for hours and no one ever comes back to the phone.

We paid over $100 a month for service, lost business due to inability to download emails, and the cost of the new system is $389. We had lost business due to inability to work online, with my work VPN I am only able to work for half a day, then my VPN stops working. They literally just shut down my Internet after 550 MB of download, that is not even one online college course.

I have no other choice. I have Sprint for a telephone company and they are too big to worry about offering internet service to rural areas. I have run numerous speedtests that point out that I am running at six percent of my hosts average speed! I call and complain, and they tell me it will be fixed in two hours and to call back if the problem continues. I can't run very many speedtests because of their dismal download allowance. I have downloaded 30 mb of driver updates and they have hit me with FAP. Even though the download was less than a quarter of the 200 mb allowance when I try to go to their usage page, it is unavailable to me.

Earlier this year, they arbitrarily assigned me to a different satellite than the one I was using costing me $100 dollars to have the dish tasked to a new satellite, without telling me why or giving me advance notice. Just suddenly, I had no internet connectivity. Then they tried to make it sound like it was the fault of my dish but I had the satellite information that I was originally tasked to written down. When the guy tried to task me to that one, they wouldn't let him so this was just an arbitrary $100 dollars on top of their extortionate rates and their equipment costs!

IF you have any other option, do not use their service! They obviously oversell their resource and will task you to a different satellite at your cost!

I arrived home from work last night about 8pm, woke my computer from sleep mode, and checked my email. I left it on, but my browser was not open.

About 2 hours later, I logged onto a website at work to check student enrollment figures for the spring semester. As I was navigating to the correct page, I noticed a slowdown in the pages loading. I checked my system status and it stated I had exceeded my Fair Access Policy threshold. I had not been sitting at the computer for upwards of 2 hours, and the computer had been asleep since I went to work in the morning, about 8 hours previous. I was able to browse normally before putting the computer to sleep. I checked my downloads folder on my Mac and it showed no activity for the last 24 hours.

This had happened to me 2 weeks ago, and has happened numerous times where I download nothing and Hughes.net says their system indicates I have in fact exceeded my daily allotment. All of us Hughes.net prisoners know the drill by now: you then call the help number and are connected to an entry level troubleshooter who walks you thru the steps for about an hour and in the end you have two choices: hang up with the problem unresolved, or ask to speak to a supervisor, who then talks to you for another hour, and you end up with the issue unresolved, except they throw up their hands and say "Not our Fault".

Definitely the most frustrating vendor I have ever dealt with. I nonetheless called them last night. I had not done so 2 weeks ago when this happened, but knowing how unresponsive they are to this issue, and not wishing for the frustration, I just coughed up the $7.50, as I had used up my one free token with updating system software earlier this month. But last night I was angry and willing to complain once again because this time it was so blatantly obvious I was not at fault.

I got the same exact runaround I have always gotten, but this time it was even worse. I finally hung up after stating I needed them to restore the free token I had just used. I then powered down the modem and unplugged the ethernet connection between my computer and the modem. This morning I restarted the modem and connected to the internet again. I checked my FAP status before doing anything else and it showed I was down to 276 MB left out of my allowed 375 daily quota. Unbelievable. I then went to customerservice@myhughesnet and checked my previous days hourly downloads as recorded by Hughes.net. It stated during the last hour before unplugging last night, and in fact possibly while I was on the phone with the technician in India, I was downloading almost 500Mb of data, while of course I was doing nothing of the sort. And of course, no surprise, my free token has not been put back. Which is all I asked for.

Hughes.net really is full of it. We who live in places that do not have any alternative to satellite for our broadband services are being held hostage by these "providers". I research the other satellite companies and see similar complaints about their service. It is just good enough and problem free enough to keep you paying their exorbitant rates ($80/month for 1/5 the speed of in city broadband at nearly 3 times the price) because the alternative (dial-up) is just too slow anymore. They got us by the ** to say the least.

Hughes Net cut our Internet service off over a billing mistake. With bank statement in hand while talking to one of their reps, I proved that I had paid for the month that was in dispute. Then she would switch to another month whenever I would prove that I had paid for a certain month. I tell you there are some crooks in this company.

They cut my service off on 08/20/2010, when we were paid up until 09/11/2010. After contacting the BBB they promised to give me a refund. But when I called, Ecole Fair just tried to trump up new charges instead of giving me my 22 days refund. So after realizing that they were not going to listen to us, we went ahead and got new Internet service on 08/24/2010. And yesterday, which was 12/11/2010, I received a bill from a collection agency trying to collect over $500 for Hughes Network Systems LLC.

This is the most awful internet service! I entered into a contract with HughesNet back in June of 2010 and found their service to be extremely unsatisfactory. It is an unbelievably slow internet when it actually works. There are dropped connections which at times it simply shuts down my browser without warning. There is a ridiculously small daily download allowance that supposedly gets constantly exceeded even when I know for a fact I have not exceeded it (for which you have to buy $10 "Tokens" to restore the service from painfully slow to slow) and there is a $400 early termination fee!

And if you lease their equipment (which I did), you must send everything back yourself or suffer a $300 equipment charge. I am talking about a huge satellite dish that is drilled into my roof which I must disassemble, package, and ship. I have complained to their customer service multiple times to no avail. In order to get out of the contract, I must pay a $400 early termination fee! Why in the world would you have such a huge fee to end service unless the company knew their service was terrible and have to incur such an insane price to make customers stay?

I should have made them leave. They were nice people doing their job, but charging extra is ridiculous.

I tried working from home as I am a transcriptionist and download and upload times were terrible. At one point, it took over two hours to load a file. I went to help one of the other ladies and it took her less than two minutes on cable. To anybody thinking about purchasing a Hughesnet system: Run, don't walk! Save your money and bide your time.

Their service leaves a lot to be desired as does their Internet. They say it's 50 times faster than dial-up, what a crock! I am in the process of finding out whether I can get Comcast. If I can, Hughesnet is going out of my house! I had trouble with my service at one point and had to call technical support. After multiple attempts to get my service restored by the tech, he informed me that they would have to send out a service tech to my home to look at my system and the charge was $125.

So let me get this straight. I am paying you over 70 bucks a month already for service and you want me to cough up an additional $125? What I pay for service each month should cover everything, service and all. Anybody that has ever purchased Hughesnet should get their money back for each month they paid for service plus some for aggravation. I even cannot believe that they would have the nerve to charge a $400 early termination fee until they get their equipment back. The Federal Trade Commission and SCC should shut this place down or at least enforce some kind of regulation on how much they can charge. We work hard for our money and if we are going to pay money like that just for Internet, it should perform to the same standard. I have been disappointed since day one.

Point of this is: Save your money and save yourself a lot of aggravation. Do not listen to the ads on TV about how great their service is. Pay attention to the other posters and their complaints as well. Hughesnet should be ashamed of themselves.

Hughes Net sent representatives through our neighborhood to promote their high speed Internet availability. I had called to get set up and was told that I would be eligible for the Recovery Act promotion and that I needed to give my debit card information to ensure that I had a bank acct and I did (my first mistake). I was then told by Patrick ** that an installer would be contacting me and that I should be installed on Thursday, December 2. I did not receive a phone call to schedule an installation, so I called the Hughes Net 800 number listed on the flyer. Lo and behold, no order had been placed by Mr. **, and then on top of that, I was told that my address was not serviceable.

I know that is not true, because there are 3 people in my apartment complex, less than 1,000 ft away from my apartment who have Hughes Net service. I also was disconnected more than once and had to make a total of 4 phone calls to their call center. I spoke with a representative named Marlene who went as far as to tell me to hold for my order confirmation number, then miraculously tell me that she needed to call me back, which of course she never did.

This company is a pure scam. I have used their "service" for two and a half years simply because there was no other "high-speed" option. The claims of "blazing fast" downloads is a lie. At the next to top payment plan, my speed has never (at best) been much better than an AT&T Internet card. Now they have instituted the "Fair Access Plan" which they have decided how much you can download before they slow you to a crawl. Since both my other and I work from home, and we deal with large complex files, my allowance was exceeded and with no prior contact or notice the plan had been implemented, my speed was cut to the point that only one of us could even connect.

When I contacted them, I was advised the only remedy was to: (A) Not access or download anything for 24 hours, or (B) Purchase a "token" to restore normal speed at once. When we work from her home, we are connected through a cable modem, 100 times faster, no "allowance" for download at two-thirds the price. How can they get by with this nonsense? I believe a class action is called for.

Pretty much the same scenario as others; terrible, slow service, incompetent service people, who could only read from their script, no deviations, no real answers. Unfortunately, HughesNet was the only Internet service available to me and the only way to get service was to agree to their 2-year contract. I discontinued service when Fios became available. It was about 6 months short of my 2-year "contract". Somehow the charges ended up being over $800 for a $400 (ridiculous) early termination fee. All equipment was returned as requested, though the entire credit that was due was not issued. At this point, my alleged bill is $475. Go figure.

I could go on and on about installation fees as others have. Offering free installation when it would require tearing your roof apart. My issue is actually with their overselling of bandwith and me never or rarely getting the download speeds I pay for. I have the Elite plan which is supposed to give me 2 meg download speeds. If I get over 500kbps, it is a rarity. I've had constant calls to tech support. I have actually been to tier 4 without resolution of the poor download speeds. I joke with the techs about the "dance" we go through every time. They know what the problem is and are powerless to fix it because the actual problem is corporate greed and the overselling of bandwith which results in slow speeds at peek usage times.

I, like the others, at the moment have no other options. I've made the proper complaints to the proper government agencies. Insert laugh here. Like our completely corrupt government is actually going to do something to help it's people.

This has been a total nightmare. We only had the service for less than 2 weeks and are still sorting out the charges and getting their equipment back. The system was installed at a construction site. The installer put the system in the wrong building (after being told which building to install it in) stating that he had to put it in a livable dwelling. Put the dish next to a brush pile that has to be burned and so close that it would melt the dish. This brush pile has been there for over a year and there's no way the installer could not see it. He also put the dish shooting through a tree (which is about 50-60 feet tall) stating that it was the only place he could put it.

There is a satellite TV dish 50 feet from this dish and it never had a problem. It is sitting right in the middle of where my living room will be as soon as the house is completed and was also told this. There is 14 acres here and this is the only place he could put it? The cable is not buried, so you have to be careful operating equipment in that area. All the extra parts and the packing materials from the installation were left lying on the ground next to the dish. When we cancelled the service because of the botched installation, we were told someone would be out to pick up the equipment on the following Monday (almost a month ago).

Tonight, when I called to find out when they would come and pick the equipment up, I was told that I had to disassemble, package and ship it back to the warehouse or I would be charged a $300 non-returned equipment fee. After arguing with the "supervisor" for almost an hour with both myself and my wife telling her that we were told that someone would pick up the equipment, I asked to speak to her supervisor. I was told, "I am the supervisor." I asked her, "So there is no one there over you?" Again I was told, "I am the supervisor." I took that as a refusal to let me speak to her supervisor and told her I would call back on Monday and talk to the corporate office along with filing a formal complaint. We were never explained any of the charges about returning the equipment. Though we were offered for a technician to come out and disassemble the system for $150, but we were still responsible for getting it back to the warehouse in Maryland.

I signed up for Hughes Network in June of 2008. I had to pay for installation, which is not an issue with me. When I moved, I payed over $200 for a technician to move my equipment, which I am leasing to my new address.

I am not getting the service I feel I should receive for the $77 a month I am paying. I called to terminate my service and was told I would incur a $400 early termination fee. I could understand if I had received free installation or free or reduced equipment but that is not the case. The $400 is simply a way to obtain more money from what I can see.

It's not to "cushion" or "make up for" anything I have received because all of it have been from my own finances. I have paid every step of the way so how can they legally require an additional $400?

The full amount has to be withdrawn from my bank account the minute I terminate the service. I cannot afford that amount all at once. So, I am stuck paying for a service I don't use.

Service has always been subpar. They lied about the service we would receive. We called and submitted letters. Spoke to several people about the service. We were told it would cost $475 to cancel the service and because they could not ensure stop payment on bank authorization they may continue to take funds from my bank account. I have waited for the contract to expire and am now trying to make sure the contract is not renewed.

After being on the phone for almost 2 hours I received "4" stop dates from the contract. I have been informed that the cancelation fee is not $475 so the lies just keep pouring in. Adam (front line rep) was sarcastic, laughing, put me on hold for about 20 minutes, transferred me to someone named Janelle, who gave me a completely different story about cancelling. I was then placed on hold for another almost 10 minutes and spoke to Sheila who gave me yet different cancellation information. I am now being told to cancel is $100 but it will cost $100 for someone to come uninstall the equipment (nowhere in the sign up docs does it say this).

Then we have to mail the equipment back to Hughes Net from our own pocket. When I was going through the information to finalize cancellation I got disconnected. When I called back I again got disconnected. I called back again to find they no longer have my phone number associated with my account that has been the same for the past 7 years. After calling back and going through another series of people I got transferred to Joyce who now informs me that I have a new case number as the last one was resolved.

Really? Resolved because the call was disconnected? Interesting. Again, lies, lies, and more lies about information, I again receive a totally different story from the one I just received not 10 minutes ago. I am promptly told I have to speak to a manager to cancel my service. The manager immediately starts talking over me (Jeanette) to tell me that I will be responsible for service through the end of January.

At this point all I can do is laugh. Have you lost count of how many different stories I have received, because at this point I'm starting to. Good thing I keep copious notes. Jeanette tells me that I will again be charged $475 for equipment. I asked where this is in my contract and she says not everything is in the contract. Way to scam the consumers Hughes Net! I asked Jeanette to read me back the notes on my account history. Who is surprised they are not at all what my calls were about? I asked her to provide me all the requirements to cancel to include uninstalling this junk of equipment, mailing instructions so I can joyfully pay to ship it back, and confirmation Hughes Net will no longer take any money from my bank account.

She said she would follow up on that when we got off the phone. I told her I would hold for the rest of the day if necessary while she completed the cancellation with all instructions, costs, and confirmations that no more money would be taken from my account and she could email that to me. I will read it back with her on the phone to confirm all information. You won't have to guess too hard to know what she just told me is not what I received in writing. Is anyone surprised?

Hughes Net is a total scam. Will never do business with them ever again, had it for 6 months and was a total nightmare. I paid $500 to have them come and install a dish/router, ect. After that I had a monthly bill that started at $69 a month, with a pitiful download limit, and in which if you go over you're slowed down for a full 24 hour period. Even after upgrading it twice and paying nearly a $100 a month you still couldn't spend more than a couple hours on YouTube without them cutting your bandwidth.

Contacting someone that you can understand is a challenge, everyone I talked to had a terrible foreign accent, and several times I simply had to hang up because I could not understand them. For about two weeks my internet went out, I called and complained, and they told me I had to pay an extra $125 dollars that would be added to my monthly bill to have two technicians come out and fix the alignment problem. I had already paid half a grand to have it installed, was paying a $100 a month for service, and now I had to pay an extra $125 to have someone come out and fix what I was already paying for!

I had no guarantee that this would not be a recurring problem. Finally, I called them back and wanted to have my service terminated. Apparently I had signed a contract where I had not read the fine print. Had to dish out a $400 dollar disconnect fee. They did offer a $200 dollar refund if you sent back the head piece of the satellite, the modem and the power supply but they don't send anyone out to help you. You have to take down and disassemble the satellite yourself; you have to pay the shipping costs when you send all this stuff back for which there is no refund. And even then, I had to call them constantly and fight with them to get my $200 refund back. I do not see how a business can operate like that, and yet stay in business.

When I signed up for this service, the salesman told me if I bought the entire system I would get a $200 rebate check and two months without being billed. I have been billed twice and still haven't received my notification of my rebate. Twice my account has gone into overdraft costing me an additional $600 in overdraft fees and interest. Please correct the damages

We canceled the service back in July 2010 and asked them to collect their equipment. Hughes Network refuses to uninstall their leased equipment. The dish remains on the roof 120 days later.

Hughes Network is an absolute waste of money. For almost a $100.00 a month, I get the worst service of any product I have ever used. Half the time it works, half the time I can get anything to do anything. Of course by the time I finally get through to somebody in India and I have to go through the same stupid procedure with someone I can't understand, they tell me I'm getting the right signal and it's my computer not their system. Goodbye.

Funny how if my computer is the problem, it fixes itself two hours later and I can use it again. Plus, I pay for them to come out to my house when I need them and they won't. I have to talk to India again so they can prove that nothing is wrong again with their system and nope we send nobody to you, goodbye. Well, Hughes Network, goodbye to you! You and your product stink!

II can see what many people are complaining about, that is, the service is slowing down. I'm actually afraid to call after reading what happens when someone does. I sit here watching the lights on my modem flickering away as I do nothing! It is probably going against my allowable downloads. I do not have any loss at this time. I can only do what as many others hope to do and that is not to be lost in the nightmare. If there is any consultation to those who are having problems, in my opinion, Hughes Net is outsourcing their customer service and not crediting money to those they should.

It means that since their customer service is outsourced to a country that our troops are trying to defend and their income is probably funding, God only knows who we should be able to request a strike on that area and those who employ persons in countries that may jeopardize the security of the men and women of our armed forces in other countries as a possible act of treason. Maybe some CEOs might want to think about that when they are screwing the American citizens out of their hard-earned money. I know where I would request my missile strike! Too bad, it isn't like the lottery. Again, this is my personal opinion as a US Citizen.

HughesNet has only two methods of payment. One is that once the company gets a consumer's credit card information, they automatically take the monthly fee from the card. The consumer has no control over this. There is nothing in the contract that states that this is the method of payment, and the website misleads the customer into believing that he/she will be able to make autonomous monthly payments. When I contacted customer service 866-xxx-xxxx, I was told by the receptionist, who resides in the Philippines, that my two choices for payment were: (1) the above and (2) to receive a paper statement and pay by check, which would add an additional $5 to my bill.

When I attempted to use the online chat feature to communicate with customer help, the reception of my message was so slow that the receptionist "hung up" in the midst of my writing my message. Given the lack of communication about this sleazy payment method in the contract, I wonder if this commandeering of customer credit card information is illegal. I have just discovered the US-based business address, after extensive web searching, that I have posted above.

The economic damage has been my lack of control over HughsNet's taking money from my credit account outside of my control and against my stated will to their customer help receptionists in the Philippines, who have hung up on me several times when I attempted to communicate this.

HughesNet has only two methods of payment. One is that once the company gets a consumer's credit card information, they automatically take the monthly fee from the card. The consumer has no control over this. There is nothing in the contract that states that this is the method of payment, and the website misleads the customer into believing that he/she will be able to make autonomous monthly payments. When I contacted customer service 866-xxx-xxxx, I was told by the receptionist, who resides in the Philippines, that my two choices for payment were: (1) the above and (2) to receive a paper statement and pay by check, which would add an additional $5 to my bill.

When I attempted to use the online chat feature to communicate with customer help, the reception of my message was so slow that the receptionist "hung up" in the midst of my writing my message. Given the lack of communication about this sleazy payment method in the contract, I wonder if this commandeering of customer credit card information is illegal. I have just discovered the US based business address, after extensive web searching, that I have posted above.

The economic damage has been my lack of control over HughsNet's taking money from my credit account outside of my control and against my stated will to their customer help receptionists in the Philippines, who have hung up on me several times when I attempted to communicate this.

I've read all the complaints about Hughes net, and they are all correct, there's nothing new I can add. I pay 100.00 a month and its no better than the 19.95 I used to pay for at dial-up. If I can spare just 1 person from making the same mistake I did, this letter is worth it. The reps all lied, and it is false advertising, their crooks.

I had a problem with the speed of HughesNet last Nov 2009. The so called internet online service personal could not detect a problem.and after three hours of going over the same tests and directions, I was told that the antenna needed to be aligned. This would cost $200 which I did not think this was the problem but maybe they knew what they were talking about so I okayed the service call.

The service tech checked the system and said there was nothing wrong with the alignment. At this time, I called Hughes and told them to put my system on hold for three months because I was going on vacation.The hold was never put on and the system never worked.Then I met the service tech at a sales display and asked if could check my system. He did and found the modem to be defective and charged me $35 for his service. I called Hughes and was told that my contract expired the same day and they would not replace the modem but they still charged me for the following month of service.

Our first problem with Hughes Net occurred about a month after installation. We were living in a rural area in Wisconsin, but in a month we were planning on moving to Tucson, AZ. My husband and I had been laid off and my mother wanted to get us internet service so we could get a jumpstart on looking for work in Tucson. I wish very much now that I had found this website first, I have never regretted purchasing another product or service as much as I have with Hughes Net.

We were told not only by the local retailer/installation people that we would not have to pay for installation again in Arizona, seeing as we would be moving only 1 month after having it installed in Wisconsin. We called the national customer care line to confirm that this was the case and we were assured again that we would not have to pay for installation once we get to Arizona. So we set up an appointment to have it installed. When the technician came, we never received our copy of the signed terms and conditions (I'm not sure if we even saw one). We just got an installation reference sheet with things like the date and our account username, etc. No signature was on that sheet.

Well, when we got to Arizona we did, in fact, have to pay for installation again, or we would have to pay a $400 early termination fee. We were not happy and spent several hours on the phone with customer service, which led to a six week credit that was never actually applied to our account as far as we know. We have also recently come across another issue with Hughes Net that has been highly frustrating and quite unbelievable in my mind. When I called to set up Hughes Net, I requested the Home Plan, which is the lowest cost plan, as it was just me and my husband planning to look for jobs. We don't work or watch movies online and we had no reason in the world to request any plan higher than the lowest plan available since my mother has been paying for this service and gets automatically charged to her credit card.

That card was stolen recently, and when going over the charges on her statement realized that Hughes Net had charged her $84.00 for the month of July. I called to ask about it, but seeing as how we never received a signed contract or any kind of statement from Hughes Net, and given that my mom was paying monthly, we had no way to know that they were charging us for a plan we had not requested. The supervisor at Hughes Net said, according to our terms and conditions, we had 2 months to contest any charges to our account. Well, we've way exceeded that time frame so the most he could do for us is give us $30 off our monthly bill for the next 3 months, even though it was their mistake to begin with.

It just seems a little too convenient for them that there's no paper trail for me to follow to verify anywhere what service was signed up for and how we can get out of our contract. They told me to try the local retailer we used to set up the installation, maybe they had a copy of our paperwork on file. Well, I did call and they don't have any such thing on file. Every interaction I have had with this company leaves me feeling like I'm stuck in a Franz Kaftka novel. The national 800# refers me back to the local retailer and the local retailer just refers me back to the 800#. I don't know if this level of dysfunction and disorganization is purposeful or not, but if it is an institutionalized dysfunction they appear to be making a lot of money out of it, and leaving their customers out to dry.

We had this service for 3 months and all during that time it was lousy! Finally, after many calls, I was told we could access the internet at 2-3 a.m. due to "fair access," and then we would receive a faster download. My husband and I are independent contractors and we're both 63 years of age. This was affecting both our businesses and health.

After speaking with five "customer service reps," we were finally allowed to cancel the service but at a cost of $400.00. I complained because it was not our faultit was theirs due to false advertising. Didn't matter. They charge showed up on my credit card. Do not give your credit card number to these robber barons! We made a complaint to the Att. General of Arkansas and very shortly received a phone call from an "officer" of the HughesNet Company, who said the best they could do was refund half. $200 is better than $400. We took it gratefully.

Now two months later, there's another charge on our credit card from HughesNet for $324 for who knows what. I will not speak with these liars again. They give no understanding or avenue of escape except paying them. We have again made complaint to the Att. General. Buyer, beware! They'll find some way to get your money. Our businesses both depend upon internet "searches" of suppliers and receiving "e-mails and inquiries" from websites. Of course, this no longer functioned for us as we did not have the ability to stay online for any length of time (fair access) except at 2-3 a.m. What customer is awake at that time?

Let's start with, I agree with everything that everyone has said. I started service in October 2009, and this is the worst internet, I have ever had. I do school online, and when I signed up for Hughes Net, I was told nothing about the "Fair Access Policy". I didn't find this out, until after I order the Internet, and I was running really slow. I can't understand anything they say. I was charged $100.00 for a metal fence post, that I could have gotten out of my yard (was not told about this either). I own my house, and they told me that I could not put the satellite on my roof, but when I looked at the paper that they gave me after I got it hooked up, it says that you can put it on your house.

The next thing is, I called about two weeks ago and they told me that my satellite was unaligned, and that I had to pay $125.00 to get someone to come back out and realign it, because my warranty was up on their product. What kind of ** is that? So needless to say, I did not pay the $125. I told them that I was not paying them $125 for their product. Every time you ask to speak to a manager, they will tell you to hold on one second, then they will come back on with a deal for you, most of the time I tell them no, that I still want to speak to a manager. I would have never, ever, ever bought Hughes Net, if I knew this was the way it was, and I can't get anything else out here. It took them 8 hours each time they have come over here, to do anything. They do not know what they are doing. The economic damage is that I am paying a lot of money for **.

This company is the worst. I can't believe they can get away with their modus operandi. I also have had problems since day one-couldn't understand why the internet was so slow, and why I would get kicked off and had to re-boot all of the time. I was locked in to their internet " service " for 2 years. The contract is unilateral-they do not provide what is being paid for. There is no customer service department ( go figure! ) They do not provide the speeds promised, dial-up was faster-and when one complains and does all that is required-i.e. speed tests, connection tests- they never resolve the problem. They give you a case number but when you call to follow up, you have to open a whole new case and start over. ( I counted 16 case numbers-would have been more, but got sick of calling them.)

Their way of handling the problems are to drive their customers crazy so they will give up. I could go on and on, but have done that for 2 years and this is the last, unless there is a class action law suit for failure to perform and misrepresentation, of which I will wholeheartedly take part! HughesNet should be held accountable for non-performance of their side of the contract-they are a terrible company and shame the name of Howard Hughes. DSL has finally come to our neck of the woods, and there have been zero problems so far. I am receiving what was promised-fast speeds, reliable connectivity, affordable-I pay $15 a month as opposed to $75 for far far far better service-it is just unbelievable that HughesNet is allowed to still operate. Isn't there laws against businesses misrepresenting in this way?

I paid over $2000 in total for bad internet service-slow speeds, no connection, they nailed the dish to my tree and damaged the tree, the cables are running all over the yard, really unprofessional installation and more unprofessional "service" spent hours (would equal a loss of $750) on the phone trying to get some sort of resolution to the problems at hand, more hours of unnecessary waiting around for the internet to do business (would equal in to the thousands of dollars lost).

I am paying $75.00 a month for terrible service. I wanted to download movies with Netflix and now they say I cannot due to Fair Access Plan. Nothing was told to me when I signed up. I am paying $75.00 times 12 for things I can be getting for my disabled husband. That's $900.00 a year. We are on social security. Can you help us?

I have had Hughes Net for almost 2 years, it worked fine for about 2 months and then stopped working. I was receiving no satellite signal. The tech came and adjusted the satellite, it worked for a while and happened again. This time, the tech asked who installed the system because it wasn't done properly. It worked okay for a couple of months, but had to have another service call ($125 each time). This time, it was a new company that serviced it. The tech told me that the unit was not installed properly, the pole that held the satellite was not sturdy enough and was not dug into the ground deep enough causing shifting of satellite and loss of signal. Also, the cables that ran to the house were not covered with box and were exposed to weather which caused erosion.

This tech knew what he was doing, however, I was still charged $125 by Hughes Net. Arguing that I should not have to pay for service call when the unit was not properly installed, very rude, I asked to speak to manager who also was very arrogant and rude. If you cancel service, you have to pay $400. I can't wait till my contract is up in November. I will definitely cancel and will tell everyone I know to not use this company!

I am fed up with this scam! I was promised fast Internet service and so far, my family and I face daily frustrations with this so-called service. I was using up my service according to their "fair access policy" so I upgraded. Now, I pay over $100 a month for service which I never know is going to work or not. The main problem we are having is with our wireless. HughesNet blames my router but I replaced my router with a better one of different brand. It still only works part of the time. It cuts off randomly during the day and every night around 9:30 almost like clockwork.

Hughesnet tech support can't even speak English. They only go through a checklist and have no clue what they're talking about. They never answer my questions to my satisfaction. When I requested to speak with someone in America that is higher up in the company, I never get a positive response. The only Americans I have ever spoken to were the ones who set up the appointment for installation and the contractor who installed it and worked on it. It costs me about $150 just to get a service call. They never find anything wrong. They just reset the ** thing and get it working. The same thing I do.

AT&T or local cable provider, please make your service available out here! I am out of several hundred dollars for service I don't receive and stuck in a contract I can't break. Is there any way something can be done to this company?

I canceled my service with Hughes Net on July 20, 2010 but they say that I still owe them for another month payment of $79.99, even though they billed in advance for their service and I am not receiving it. They said they already generated the bill that day so I will have to pay it. They said I should have canceled one (1) day earlier. I am willing to pay for one (1) day more, if I was over, but not for 28-31 days that I do not have their service. I was with them for over 10 years and it cost me over $1,300 to install.

Hughes is an utter waste of money! I have been with them since 2005, and have had one problem after another starting with the so called $49.00 installation cost. My system install was just under $900.00 all because of the distance they had to travel.Good luck getting any money back due to the false advertising! Since then, I have lost my service countless times due to this so called fair access policy for using too much download time!

When you call the company you get some guy called Dave or woman called Mary in New Delhi India that could care less about your problem. They are like a bunch of droids reading from a set of index cards repeating over and over how sorry they are for your troubles. Then they tell you they cannot fix the issue because my modem is outdated even though they have told me that the problem was a connectivity issue with their equipment and that a service person is needed. They will not send someone unless I get the new modem and sign up for 2 more years of service. I told them the modem I have is not the problem and I just want my service fixed,but all to no avail.

I'm sick of it. Nothing has been resolved other than less than satisfactory service and equipment that needs to still be repaired. I will not purchase a new modem, nor will I sign up for more time with this lying company.

I feel I've been scammed by this company and forced to pay out a two year contract. The initial installation was so poor that wires were hanging off my home and around my house. I called and asked the installer to come back the next day and I was told there would be a $400.00 charge for correction. I have never been happy with the service and every time I have ever called, I have been given a rude operator who could care less. I am done with my 24 months and I will never refer this service to anyone.

I can't believe the Federal Government would allow such manipulative and lying company take advantage of consumers. Can we say false advertisement? It takes several hours to complete anything online. I have had to drive to friends' and relatives' homes to use their internet service! Gas, time can these be replaced?

HughesNet has been the worst Internet provider that I have ever dealt with. I am a Network Engineer by trade and have setup hundreds of companies with service. So, I have dealt with dozens of providers over the years. My family moved to the country to enjoy a simpler life. I setup with HughesNet thinking that it would be a passable option for Internet service. The 200mb/day limit before enforcing a "fair access" clause became extremely annoying on Day 2 when I went to watch a video that my family posted on YouTube. Immediately afterwards, the service ground to a halt and it was slower than dial-up.

Skip ahead a year, I lost my job in February 2010 and immediately suspended my account. I have no problem honoring my contracts with people and/or businesses, but there should be some flexibility for common sense in caring for customers. I am selling my house and moving into a weekly rate motel. I call HughesNet customer care and request to have a box sent to return the equipment and extend my suspension for the remainder of my contract. I currently pay ~$10/month for the contracted lease of the equipment under suspension.

After suspension ends in a month, the best they can do is bill me ~$40/month. I explained to them that I cannot afford ~$40/month with my UI. I can afford ~$10/month. No options were given to me even when I spoke with a supervisor. HughesNet does not care! They would rather bill me $400 for early cancellation that I cannot afford right now. They go through months of trying to collect from me, instead of extending a suspension due to hardship and guaranteeing a monthly payment from me.

When you sign up for their service, you implicitly agree to a 2 year service contract. No signature required. They charge you for early termination. Initial cost is expensive, around the $400 mark. If you get their service on a promo, and are unhappy with the service, which you most likely will be, be prepared to repay that full price. Monthly service is expensive, considering the speed is barely better than dial-up. You cannot run a reliable wireless network on this system. Also, you have a daily maximum download size (250 Mb), and if you exceed that amount, no connection for 24 hours. You can pay more than the base rate of $59.99 per month if you want to be able to download more, but its not like that changes the speed. And if there is any in-climate weather, your service will be down.

And when you do try to cancel, they give you lots of reference numbers, in fact, I have reference numbers for reference numbers. Their system is so convoluted and it is difficult to speak to someone who speaks English and knows what is actually going on. We are sucking it up, paying the early termination fee to be free of this mess and switching to clear.com, which also has a 2 year contract, but actually has a usable connection. We will pay the $400 early termination fee just to be done with them. If someone doesn't believe all these reviews, they should make sure they have a free trial period to test the service and exhaust all other methods of connection!

For about 5 months now, I've had Hughes Net. I've found that systematically without downloading, my small download limit dwindles daily without me having downloaded anything. After contacting technical support, I find that I only can speak with people who have such a thick accent and phone lines which have so low volume, that I can barely understand a word. After months of complaining and asking where my download limit is going, I had been told repeatedly that only games, videos, actual downloads and music were considered downloads. The last time I called, I was told that every page I open is a major download by a technician.

The download manager that they offer never worked. Then I was told by technical support that the download manager isn't compatible with Windows 7. When I woke today, I had 98% of my download limit. My son and myself had only been to FB and I here. My limit now stands at 68% without any download having taken place with exception of navigating a few pages. After paying $70 per month, an extra $5.00 to get back up to speed after exceeding the download limit feels like highway robbery! Especially since I have been tracking my CPU usage and diligently watching the usage meter and not allowing any downloading until after 1am CST.

I too need to know, to whom do I complain? FCC, FTC, FDA, who? This industry needs regulation because I'm certain that they are siphoning off my download limit as I watch it go away. I read a few more complaints before I decided to write mine. I know that I am not the only one in this area with this issue. A friend of mine thought it was her computer acting up every other day until I explained my issue. I need to know how I can find adequate Internet access in a rural area and how I can fight this conglomerate who I feel is taking advantage of me. I am emotionally stressed from having to call Hughes Net weekly and speak with people I barely understand to try to resolve the issue. I know that I'm paying more than other people with the same service. We need high speed for my wife's online classes, but there's stress through the home wondering when our service will be interrupted while not downloading.

I ordered service on 6/3/10. At the time, it said that it would include free installation, $199 in rebates and a $20 discount on the monthly bill. I expected that we would pay the $399 and receive information on how to obtain the rebates, and how the billing would work. My service was connected on 6/30/10. The individuals who did the installation came from 4 hours away and were late, way past the time we had agreed upon (they were to arrive between 1-5 and arrived after 6). In fact, it was dark when they were working on the install. The person, Jason, who installed was not knowledgeable and had to call to get assistance in getting the system working.

He told my husband that it would cost $190 to mount on the roof, but $125 to be mounted on a pole. My husband opted for the pole mount since it was cheaper, not realizing that the roof installation was included at no additional charge! The check was made out directly to Jason. He also dug too close to swimming pool pipes and caused a leak in our system. He left us no paperwork and gave us no information regarding our rebates or online account management.

After a few days, the extremely slow service stopped working altogether. We called four times to finally get assistance from premium support! We had to request disconnection before anyone would even help us. When I originally asked for the customer service department, we were even told that there was no a customer service department and that no one could help! When I was finally transferred to "retention", the lady offered a trial period to extend to 8/28/10, a credit of $57.87 on my bill, and premium support in the US. After turning off power, resetting and trying various connections, the gentleman in Florida at premium support discovered that there was a problem with the modem.

In total, we spent a couple of hours on the phone to come to that conclusion. He said someone would come to our home and bring a different modem so that our service would work. We told him that we did not want Jason back at our home. The same company 4 hours away called to schedule service. When the man came, he only checked out the system and told us what we already knew - that the modem was faulty. We had been told that they would be bringing the modem, so this was a complete waste of everyone's time. He left and we received another call from the same installation company to set up an appointment for the modem replacement. That appointment was cancelled on the day of the appointment after we made arrangements to be home from work- the install company said their truck was broken. So, we set up another appointment and had to make arrangements again.

Then Jason showed up again - the same guy we had said could not come back to out home. He was again 2 hours later than the agreed upon time frame (2 hours after the latest time not the earliest). He said he didn't know why he was there and that he did not know what to do. While there, he called the company and loudly complained that they were wasting money fixing things that were not broken and was very rude to my family. This was after premium support and his boss had discovered the problem with the modem!

Then on 8/1/10, I discovered that $500.75 was deducted from my checking account. After searching online through Google, I finally found a way to create an online account and look at bills. We had two previous bills dated 6/30 that showed $0 due. There is a new bill dated 7/30/10 that does show the $500.75 due on 8/9/10. I received no information from anyone on how to retrieve the bills, the online system or anything. We also received no emails regarding any billing activity. You cannot just create a bill and deduct it from someone's checking account all at the same time. There must be some sort of notice of the amount and date of deduction. This created a huge problem with my financial situation! I never expected that amount to be deducted.

We discontinued the service 8/1/10 as soon as we saw the deduction. I got back on the website and discovered that it will be discontinued 8/30/10. We removed the equipment on 8/1 and shipped it back on 8/2 at a cost of $39 since there is no local outlet. The service amount for the month of August needs to be refunded. I do not expect to pay for this inferior service or an installation that actually cost me money to repair his damages to my property.

As with many other people, my interactions with Hughes Net over the last year have been a complete disaster. I've had this equipment for several years. A few months ago, I was having problems connecting to the internet. I called Hughes and according to them it was the satellite and it needed adjustment and that they would put a work order in and someone would contact me in 7 to 10 working days to set an appointment. Another 7 to 10 day way. Well apparently, the adjustment wasn't too bad of an issue because it all seemed to right itself in a few days. Three months ago, I purchased a new laptop with all the bells and whistles.

My first use was at my daughter's house. They use AT& T wireless. Everything worked beautiful. Then I went home then nothing, there was no connection. I called Hughes who said that it was the computer and directed me back to Hughes. After going back and forth between them, I was ready to scream and I did at that person in Mumbai who keep repeating my answers to the questions that were obviously popping up on his computer screen. But he wasn't listening because I told him that I was plugged directly into the modem and that the router wasn't being used at this point. I told him twice and he still asked me about what lights were showing on the router and where the plugs were on the router. So yes, I screamed. Then I got to listen to the Bollywood Top 10 hits and then the little worm zapped my IP address. I had someone, who I paid, come to reset things: not the satellite, but just the settings on the computer and get an IP address back and serviced so since.

But lately, it's been problematic again. So, I called the customer service. I listened to the newest Bollywood hits then talked to Samier or something. Yadda, Yadda, it's the satellite, 7 to 14 days until only now, they wanted to talk to my husband which would be tricky because I've asked Hughes to change that name several times over the past year since my husband is deceased. They never changed it. Now they need to talk to him to get permission to come to my house to fix that stupid satellite. Their alternative was for me to fax a Death Certificate to the Philippines. There will be a lot more dead people before I do that. Even California DMV didn't need to see that to change the ownership of our vehicles to just myself. Just who does Hughes think they are? This should be a public utility issue and if not, why isn't it? Who watchdogs these people? Right now, having to talk to HughesNet is like having to go to the dentist. Oh no, my dentist isn't that bad.

We had their satellite installed and the installer left wires hanging off our roof boxes all over the yard then the modem they gave us did not work so we were not able to use their service at all. I called numerous times to complain and was told by the company they would send a new modem no one ever came out and no modem was shipped. So I called up to cancel their service. Hughes.net refused to send me a return package so I could mail their equipment back to them or they will charge me $300 they want me to send it back out of my own money. It cost $30 then they are trying to charge us a down payment and fee of $178.74 plus a early cancellation of $400. I have never heard anything so crazy. I cancelled the service within the first two weeks it was installed and they will not work with me at all. Why should we be responsible when they did not provide us service?

The connection is fast but fios is faster. The allotted download time is a joke because even reading e-mail has moving videos and adds and ** up my time. I was very excited to get this but the allowed is not for any use of downloads; facebook is very difficult for the games are all considered a download, can't wait until my contract is up would go back to dial up. We can't use internet for TV shows missed like DSL customers do. We cannot do any work at home on the computer which was one of the reasons to get the faster internet.

My original satellite Internet service was activated on March 2, 2006 and within one month, the DirecWay service was taken over by Hughes Net. As of this writing, Im approaching 41/2 years of Hughes Net service and its not been an altogether pleasant experience. The cover of the LNB failed within a year, owing to being poorly designed and failing to UV exposure meaning a receive signal trailing off to catastrophic levels and total loss of service. Ive replaced the original cover with a clear sandwich bag mostly owing to the disgusting experience with the original installation technician, who being paid on commission, could not get on down the road to the next customer, quick enough!

I replaced the original modem with a supposed upgraded performance DW7000S (requiring a two year contract) on November 11, 2007. The faster DW7000S was rated at 2 Mbps download speeds, although never mind the cleverly worded Hughes Net contract which specifies up to 2 Mbps speed, as you'll never see it.

The below data from 70 nearly around the clock (5 AM to 11 PM) tests, was gathered over a 3 day period and speaks for itself. For example; I was not able to achieve the downward revised 1.5 Mbps contract speed, as has been the case, for many, many months. In the 70 separate speed tests, using PC Pitstop (Dallas server). The advertised typical busy period speeds of 1.0 Mbps to 1.2 Mbps, as stated on the Hughes Net web site, were obtained ONLY between 5 AM to 9:30 AM local time. The speed quickly trailed off to 50% and less of the speeds stated in the contract, after 9:30 AM and there it remained until some time around midnight. The stated peak period performance is a joke, with speeds well under 200 Kbps any time after 7 PM, with lowest performance falling off to 151 Kbps, being very little above dial up speed.

A realistic average speed, during moderate activity periods, is more like 300 to 500 Kbps at best. Most telling is the Ping or latency delay times, which ran well over 1000 ms (the maximum was 1714 ms), in 50% of the tests. The best Ping response was 667 ms. Its acknowledged there is an inherent increased Ping delay time in satellite systems but for comparison, cable systems typically see Ping times of 20~30 ms.

Hughes Net is quick to acknowledge that there is little correlation between receive signal levels and download speeds, but I so noted the data in several reports, including a period when moderate to heavy rain showers were experienced. Ive seen loss of signal in heavier to extreme precipitation, but that was not the case, during the tests, with a minimum indicated receive level of 67. The actual performance appeared to have experienced no significant degradation during the rain.

My interpretation of the extraordinary Ping delays seen with the Hughes Net system, is a strong suggestion that Hughes has oversold the service. Simply stated, they can not service the product they have sold and what is more, we all watch nightly TV, as they continue to sell high speed Internet. Curiously, I note that similar reports from Wild Blue satellite Internet users, typically meet the 1.5 Mbps speed, even during the peak load evening hours!

What is high speed Internet? Several reports I received from friends across the country, typically produced download speed reports, with cable systems providing speeds well over 10 Mbps and as high as 24.86 Mbps. In short it would appear there's a real serious need for some truth in advertising from the Hughes folks.

Since 3/2008, I have had this service. It has been a horrible experience of slow access, cut offs and no service from the beginning. I have spent hours and hours either trying to call, email or chatting with many departments at Hughes Net. I have been bounced from one person to another with wait times of up to 30 minutes each. Today, I finally canceled their service. I have wasted $2000 because I have been so frustrated each time I tried to get a hold of someone to try and fix these problems that I would hang up. Never let a company auto take payment from your account. Never use anything Hughes Net touches again. Hang on the phone even if it takes days to cancel.

HughesNet has used gorilla tactics in their business practices. Implementing the "fair access policy" without notice on our account was the last straw. Service will be discontinued immediately and all will be warned. HughesNet is a highly organized, international scam which extracts hundreds from the client before the client realizes the mess he or she is in. Beware of HughesNet and their faulty business dealings.

I have had two way service since Hughes put out version 1.0, download only. By law in California, neither party to an existing contract can unilaterally contract (including advertised features etc.) without consent of the other party. Hughes has repeatedly violated this law by changing 'fap policy' (read contract stipulations) and finally, even the forty bucks per month I pay for the grandfathered account is not worth the money. I would do better with Verizon air card or some such.

I spent hours on three calls on July 11, 2010 (I recorded all calls on a digital recorder, and regardless of the woman that hung up on me because I was recording without her consent (well her consent means nothing, as I am recording my business with a commercial company in a commercial issue), I am notifying of the recording, like I told the cop, I don't need permission. All I need to do is notify, at most. And financial issues with commercial companies are one of many exceptions to notification requirements, read the black letter law. I am going by California laws as Hughes is registered with the CA in Business Portal (Sec-state) as a 'foreign corporation operating in California' and bound by California laws!

Anyway, I was on the third call, assured (on the record) that the account was immediately canceled. I am like 12 years past the 24 month deal, and yet, this morning (July 15 2010), I check my account (with Hughes) to find that it still active and tagged with termination on the first day of next month, which no doubt, entitles them to keep the money that they stole from my account via breach of contract and virtual denial of service. I was not fapped back to minimum speed. After ten minutes or so, I was cut off totally.

It took me seven days to download one program - a big one, but still, that was one of the main sales pitches when I bought into the service. I had to download Adobe Photoshop elements 8.0 piecemeal for approximately ten minutes at a time, over seven days. That led me to decide to sign up with Beamspeed (what a relief! No fap, no **!) I will call (and record) again today. Much business is conducted over the phone these days. Protect yourselves and record all transactions! It is your right to have a written receipt for business, and to the best information available to me (California black letter law) under law, any recording is defined as a 'writing', i.e. written receipt for business transacted. Also, this applies to cops, but only for your own business with them. Recording without notice of person in custody is a felony. People, you better check out the laws before that video cam gets you in trouble!

Horrible technical support and horrible customer service. I've been trying to cancel service, been on the phone for an hour. They want to charge us a cancellation fee, disconnect fee, return of equipment fee, etc. $700.00 in fees, I refuse to pay that!

HughesNet sold me internet service. They told me that I would have internet, but what happened was they only allow a very small amount per day. One time, using for 30 minutes is all they allowed. Then, it stops to slower than dial-up. Dial-up is better and don't cost $80/month. It cost $750 to hook up, then $80 per monthand I still don't have internet.

I received notice that we were eligible for a free upgrade on our modem, which was 6 years old. HughesNet had tried this twice before and I was hesitant this time because the "free" was not free in the past. Ten hours on the phone with them later, here is a partial list of what I've experienced:

8. So now I have to fax them proof of ownership of this house before they will send a technician out to hook up their "free" upgraded modem. By the way, my current modem works fine. They want me off of it so they can stop supporting what they've sold me.

The tech support is in India-- that actually was not as bad as some Indian support I've experienced. Billing is apparently in the Philippines. Amusing is that they have renamed all of their agents with "Americanized" names as if that will solve the language and cultural barrier. It certainly didn't help the billing department understand the inanity of insisting they had installed the internet dish at a PO Box. My problem is still not fixed. As soon as cable or DSL is available here, I will burn their equipment and have a party. They don't care about customers or what we think of them or their service. If they had competition, they'd be out of business. Stay away if you can.

I called Hughes Net this morning to change my billing from credit card to invoice billing. I was lectured by the representative about invoice billing as if I had never paid anything by invoice before. I was informed that a fee of $5.00 would be added to cover the cost of printing and mailing the invoice. Ridiculous. I am retired and on a fixed income. I will cancel my service with them. I will be paying for internet service, but, it won't be with them. Why do these companies think we have money oozing from everywhere? That's why people change companies. We are looking for a better bargain!

Was told the 9000 system was a better system than the 7000, which I had and I had the 9000 put in 06/02/2010. Since that point in time, I have been down more than up and keep being told the problem is at their satellite, not with my system, mostly told weather conditions at the satellite, engineers are working on it, blah, blah, blah. You know the routine. What good does a "working system" do if it can't stay connected to what makes it work? I have asked which governmental agency they "answer" to so I can file a complaint. They don't seem to know. Does anybody on here know? I have asked for the corporate address and they don't seem to know. Does anybody on here know that information? They told me to browse for the information! I told them I would if I could stay on long enough but THEY could browse and give it to me since I am talking to Hughes and they don't even know their address!! I have TONS of case numbers but you also know what good that does.

No one can tell me when they will get their problems fixed. If it's the weather, they say it's beyond their control. Has there been bad weather at the satellite for over two weeks now? I seriously doubt it. I've been told they are trying to boost the signal strength. I was told the problem started in May and I bought the system in June so they KNEW they were selling me a system I was going to have problems with. That is recorded. Then I was told the problem started AFTER I got my system. Yeah, right.

I had minor problems with the 7000 system but NEVER like this. They are ripping people off and SOMEBODY should be able to do something about them!! I have some recorded conversations of all the bull crap they tell me and I have informed them I have recorded conversations (legal in Alabama as long as one party is aware of it and that party is me--already checked into that) but if I can't find who can help with them, what good do they do me? I have asked to be transferred to someone in the United States and they can't do that either. I have requested to be transferred to high-ups and they can't do that either. Keep telling me to wait 2 hours and if the problem continues call back. I do when I can but then the cycle starts over again with the same crap. Tried to send email on THEIR website and it just clicks the email away! Left complaints for someone to call me. No one calls. I have no other option where I live except POSSIBLY Wild Blue and I understand they are even worse.

Needless to say, we were billed a disconnect fee for their mistake. I called on 6/11/2010 & spoke to 4 different people in 3 different departments in India, Phillipines & India again with no one supposedly able to help me. I filed a complaint with the BBB, but have heard nothing. I tried Hughes net again, only on line this time & basically got the same runaround. We, like a lot of other people are experiencing financial difficulties, & unfortunately have to use our credit card sometimes just to buy groceries, so we do not need this fee added to our credit card.

I pay 70.00 per month for satellite internet service! I only get between 1.5 and 2 hrs. per day usage. If i download music or a movie I only get .5 hours. The co. tried to tell me it was a consumer affirs stipulation, that to be fair to other subscribers we can only download 200 bytes of info. This was not in the contract! I was going to get WildBlue and they were nice enough to tell me that it would take 4 to 6 months because they were backordered! So I went with hughes ripoff. I got it because my granddaughter does her college homework on the computer! Hughnet should be up front and not change the rules after a paper is signed, also, they shouldn't try to charge a 400.00 cancellation fee. I feel i was mislead, I had to by a ethernet cable, a router box 195.00 for both and my granddaughter had to go to dial up to get her homework done and for me to check my email 20.00 per month for at t dial up! thank you

This company is a complete rip off. I got this system the first part of this month and already it has been down 10 times and this is just the 21rst of the month. The service is substandard compared to even the worst dial up you can find. Customer support is a joke run by non -english imported aliens that barely can speak english. I STRONGLY urge you if you recieve an ad from this company to run (not walk) as far away as you can from them

I called Hughesnet and explained the problem, stating that I felt the satellite dish was not tightened down adequately when it was installed, especially since my Direct TV dish was not affected at all. Can you believe the guy from whatever country told me when I called customer service that it was an Act of God, and they would do nothing about it. I can't wait until my contract with Hughesnet is done, so I can replace them with another serive.

Hughes Net is a HUGE disappointment! Not only do they apparently always make sure the "free" installation requires "extra" work, so it ends up costing a fortune to install (for me, $350+), they have this SCAM of a system in place, called their "free access" policy, where if try to download more than 200mpb a day (which is NOTHING) they then slow your connection down to the point of being unusable, THEN, to restore, you have to use a "token", which costs $5 (one free per month, what a joke), to restore the speed. This seems like robbery to me. Their "token" system to restore speed costs $5.00 each time, aside from the one "free" token per month.

HughesNet has unreliable internet service and is nearly impossible to disconnect. They have hidden fees, are very difficult to reach and transfer from department to department. Their customer service is overseas and miserable to work with. This is a terrible, terrible company.

I used to live in a rural area that did not have high speed internet. I decided to go with a satellite company and chose HughesNet. Their prices were high, about $80 per month, but since I needed to get faster speeds than dial up, I went with them. The installer was not helpful at all and was trying to have the dish installed on a pole (at my expense) but that is a different story. He installed the dish (which was surprisingly big) on the side of my house and got my internet up and running. The speeds were not what was promised and to up grade to almost unlimited downloading was over $300 per month!! I suffered with this for about a year and a half and a move was taking me out of the area. The termination fee, as it turned out, was $400!!!! I hate hughesnet and would never use them again. I don't recommend anyone else does either.

I'm active duty Military and currently away from my home station for training (deployed away from home for 5 months and now 4 months of auxillary training). I requested tht my service be terminated in accordance with the Servicemembers Civil Relief Act (SCRA of 2003). Hughes net refused to abid by the law and wants to charge a $400 early cancellation fee while I am on official orders for training in preparation to deploy for 12 months. I will be away from my "Hughesnet service" for a grand total of 22 months when all said and done. That's longer than I have left on the contract with them. If any military member has had this problem with Hughesnet, contact me via this website. I have an appointment with the legal office at the Base. I'll see what they can come up with. I would strongly recommend any military personnel to not sign a contract or get service from Hughesnet due to their refusal to abide by the SCRA.

this is a scam they cheat u this is the worst internet i have ever had they charge what ever they want to your credit card when ever they want you can never get on the internet and then when u call them they ack like they cant hear or understand

My son on June 5, 3009 did set up the dish the same day got it all hooked up, but they was no singal and the next day they called my daughter-in-law Susan and said that they had canceled my account, why they called her and not mysel I cannot understand.

I received a call from HugesNet on June 7, 2009 asking for my email address saying they would send me information on returning their equipment, but I never recived an email. I called them on June 10 and on !! asking about the email, but my call were never returned. on 6/6/2009

Capital One put a charge on my account for $371.71. I protested the charge as I had not canceled the dish with HugesNet and they took the payment off for about 2 months and they put the charge back on stating that after checking with HugesNet they had determined that the charge was legal. I wrote back that they should check my credit statemen it would show that I was paid up to 06/29/09 and they would see that I was paid up and beside they were the one who canceled my account. but they refused to remove the charge. Now I am hit with over the limit fees and late payment charges. My only income is from retirement and any unplaned payment I have to do without things that are badly needed

I returned the equipment and had to pay a penalty to discontinue the service. They were supposed to refund me some money for returning the equipment that I bought. I never received a refund and they continued to charge my card $60 a month without me knowing for the past year. My fault for not checking my account closer I know but after going out of my way to drive to their office to return equipment I assumed the matter was settled. It was like pulling teeth to get the service discontinued in the first place and figure out how to return the equipment and now I find out they have been charging me for a YEAR! As far as I'm concerned they owe me $720 for the year of service and $200 for the returned equipment!

yes, i had hughesnt satelite installed on april 20th 2010. it costs 170.00 to get installed and 125.0 more dollars for pipe and cement to set it in. Well no one really explained the limt on download just said t was better to download from 2 a.m. and 7 a.m. Well, i paid the 170.00 on debit card.then i was informed by bank that tey ad deducted 108.00 whch made my account n the red. well hughesnet deposited 108 nto y accunt butthen turned right around and took it back out. the bank now sys that am 198.00 in the red.

I know the last time i usedmy card there was plenty of mney there. the service s not as great as they say. over half of the time you can not et connected.i never authorize tem to tak money out of my account .i pay my own bills. so now have to cover all theovrdraft charges and all. they just help theirself to your money ad keep charging you more and more.i think something needto be done aout businesses that can take advantage of people.

I did everything according to the HughesNet rules, never got adequate Internet service, returned the system per their schedule, but was charged $477. I was not able to use HughesNet because the dish was not adequately mounted (it was poorly fastened to a vine lattice by the installer so that it moved around in any wind). So I asked to cancel and return the system. I was told that some of my $477 could be refunded ($200) if I returned the system in accordance with the Users Manual. UPS Delivery of my HughesNet MODEM and Radio to HughesNet was signed 4/21/2010 (by Morgan). I was billed $477 but never used the service. Even a $200 refund as was explained was never sent or credited to by American Express card.

Hughes net is horrible! the absolute worst service ever! I feel trapped by the contract. customer service is horrible.

When they installed the satellite I showed the installers a note from the property owner that exclusively denied any of the equipment to be attached to the dwelling. Not only did they attach a big brace they also charged me $125 for a pole I did not need. I signed a contract but the installer took all paperwork with them so I had no information about anything. I have only used the service about two weeks and realized it was a limited service. I could not afford to upgrade to more service and at the time I needed to have internet because of an online business I was trying to start and would not have enough MB to be able to do it.

I canceled the service in February 2010. I was never informed that I only had 45 days to return the equipment at my expense. I did return the equipment when I could get the $18 to ship it back via UPS. That was an expense that hurt my budget. Also, when they initially installed the service I did not have my desktop computer unpacked yet from moving to my current residence, so I used a friend's laptop to make sure the service was working. It would not work on my friend's laptop but did work on the installer's laptop.

After I returned the laptop to my friend they discovered it was no longer usable. It would not even work on their air card which was working just fine before. I had to take it to a shop and they had to wipe everything out and start over, so my friend lost many personal pictures, including pictures of the first time they held their new grandson. It cost me $75 that I really did not have. Now, I am getting the runaround about getting the money back they took out of my checking account without my permission. At first they said 45 days which would make it May 8th. Now, they are saying it will be May 25th and then another 45 days after that. They said it may be June before I get it! I have serious doubts about getting my money back. Every time I call customer support, the operators have a heavy accent that I can barely understand. I am on a fixed income and had to get a loan to pay my rent or be out on the street. Still trying to pay off a loan I can't really afford. Also, I am going to miss my daughter's graduation from college due to lack of funds to get there.

I have been a HughesNet customer since 2006 after moving to a rural area in northeastern PA. Our only option for internet, other than dial up, was HughesNet. Since day one, the service was poor at best. We would go over our download limit maybe once a month. In the fall of 2009, HughesNet initiated the token system and, ironically, we began to go over our limit on a daily basis. Numerous phone calls to HughesNet left me even more frustrated.

Finally, DSL became available to our area, thanks to Verizon, after I went door to door in my neighborhood and got everyone to commit to DSL. You can contact Verizon to learn more about this option. They are required to bring DSL to your area after enough people commit to the service. I also learned that the Verizon Wireless air cards work very well and they even have an air card that doubles as a wireless modem. If I would have found out about the air cards sooner, I would have switched a long time ago. It is just a shame what poor service HughesNet provided for the amount of money that they charged. Goodbye, HughesNet!

I am a previous unsatisfied customer with Hughesnet Internet. I called them up, I talked to a sales representative and was promised 2 rebates. The fastest internet supplier in the area used by numerous people. Also, as a customer, I would have a no-contract agreement. The only document that was signed was one page that the installer had to insure that he made the installation (no contract was attached). The rebates that I was promised, I did not receive any. They told me I needed to own the equipment to receive the rebates, which was never discussed. The whole time that I had the service, it was never usable, slower than dial-up. So I called 10 days before the 30-day release and they said it's because I haven't used it much and improves when it gets used more and more.

Then they promised me to refund my money just so I would keep the service past the 30-day period. After that, they charged me double the next month and by that time, my service was $80 a month for service that wasn't even usable. I asked to receive documents in the mail about the billing and they told me they would. I waited, after awhile I called them back and they say they do not even do the paper billing or any kind of documents at that. So 4 months went by, no improvement with the service. I called and asked to be taken off the service and they said I was under contract that I would have to pay $480 to break a contract that I never signed and also send the equipment back.

So I talked to them for 3 hours one day trying to tell them everything that's been going on and they finally told me to send the equipment back and they will reverse the charges. So they sent me an email saying 2 unsubscription success notices. 2 weeks rolled by and I got a letter from collections saying I owe them $430. The whole time I was with this company, I was told false advertisements, forced into contract and lied too!

I had HughesNet installed. It was a mess. Wires were simply thrown over my gutter and attached to the front of my house. I called the very next day and had to leave a message. 15 messages later, I was so angry that no one called me back that I decided I wanted it removed. I did this by emails and sent the equipment back in the time required. I'm still never receiving a call back.

I expected to receive a refund since I never even used the equipment. After 5-10 more emails, I was able to contact someone and they told me all charges were valid and I was not to receive a refund. So I spent $191. to be hassled by HughesNet. Never once did they attempt to make anything right. What an extreme lack of customer service. Don't order HughesNet. I am out $191 and have nothing to show for it but a terrible interaction with a company that doesn't care about its customers. And, in this economy, who can throw away $191? Not me.

Read these complaints! Heed! What is published here on these many, many pages is the outcome if you make the mistake of "trying Hughesnet" as the rest of us did! My story is such a replica that it could be pasted from the other complaints! I want to fight back! Class action suit! Whoever wants to, let's get together. I will try to give enough info to be contacted, however, this site appears to delete links and numbers. Others have stated they are including such and there is never any info attached.

I will explain instead of giving exact addresses, dots and numbers etc., perhaps the info will be published and escape their screening process that appears to use keywords and buzzwords to delete contact info. I suggest we confer and move forward in making Hughesnet responsible for the hours and hours upon hours of wasted time on the phone with these people who are trained to give you "the runaround", which equates to loss of income and anguish, which in turn equates to monetary retribution!

I am forging ahead based on principle now! I refuse to let Hughesnet steal from me! I plan on contacting an attorney either way by myself or with others! Remember, the American salesperson will assure you there is no risk. When absolutely nothing is as agreed relating to service, speed, access, reliability, stability and charges on your card, it will be too late. You will have been charged almost $500.00 on your credit card and be forced to deal with Indian employees via telephone to India who read scripts and use condescending tones and "holier than thou" attitudes. It is infuriating. It will consume your life!

Approximately 3 years ago while living in the Ozark Mountains in Arkansas we subscribed to HughesNet, paid for our dish and equipment through the payment plan, and continued to use HughesNet after our contract was over. Then we decided to move to Phoenix, AZ and put our HughesNet service on hold. In September of '09 we decided to cancel service with HughesNet. I was told that because I had subscribed to "express repair" I had also resigned to another 2-year contract. I had done no such thing and no one had ever even told me such a thing. I spoke to Martin who told me I should first cancel this "express repair" then I would be able to cancel my account.

I cancelled the repair service and received confirmation number. We decided to put the service on hold and cancel our account when we were in Phoenix. I have spent many hours on the phone trying to cancel my HughesNet account. I do not live anywhere near a place where I might need their service and yet find it impossible to have my account cancelled. I have received two separate confirmation numbers of cancellation. I was told there would be no cancellation fee. I thought I could forget about HughesNet until I started to receive monthly statements telling me that my account was on hold, and HughesNet was charging me $5.00 per statement and subtracting it from the credit I had of over $60. I had been told that I would have that amount refunded.

Now, to add to this chaos, HughesNet has sent me a monthly bill of $117.24 for service I am not using and have not used in nearly a year. They mention HughesNet "Two Way Service A" on the bill with a cost of $112.24. Two-way service? They aren't sending any signal my way and they certainly aren't getting one either. I have one more idea and that is to first fax them proof of my resident status in Phoenix, AZ showing that I have moved. Then follow that by certified letter. Will it work? I have no idea. HughesNet is a company that steals from its customers, plain and simple. And they get away with it. It must be the American way. My credit rating is at risk if I do not pay their false bills; however, I refuse to pay for a service that I do not use and have not used for nearly a year and for which I have confirmation numbers stating that my account is closed. This is causing me considerable amount of stress and taking up a lot my time.

I called a number to contact Wild Blue for satellite internet service. Unfortunately, Wild Blue was on a freeze in my area. There are too many subscribers in the area. When I was talking to the guy, he talked me into going with Hughesnet. What a mistake! The sales representative told me that I had 30 days from the date of installation to cancel with a full refund for my purchase. He said for $79.99 per month, I would receive internet with download speed of 1.6 Mbps but the internet was so slow. So I checked on a website that tells you your download speed. I was running at 96 kbps which is 1/16 of what I'm paying for.

So I called them. Then the truth comes out. From 2 am to 5 pm is the only time they can guarantee that download speed. So when I'm sleeping and working, I'm getting good download speed. When I want to use it, I'm getting dial-up speed. They withdrew $511 for my account for my installation. I called and canceled my service 7 days later because of the poor service. They advised me that they would only refund $200 of $511 and if that not bad enough, I've got to pay another $25 to send their equipment back to them or I don't even get the $200. What a scam!

I want my money back. This should be illegal. Lying to the consumer to sell a product. I would love to talk to a lawyer about this and looking through the forum on the net, there is thousands of others with the same feelings. I'd like to start or join a class action lawsuit against Hughesnet. I've also contacted the FCC and the FTC. I would love to hear from someone in this matter! $511 and 6 hours on the phone fighting with these people in one week.

I'm stuck with HughesNet Satellite Service. After a period of time, I'm cut off from using the internet, even though I'm still paying for it. It's call "Theft Of Services", and is punishable by law!

Customer service is terrible. Phoneroom employees in the Philippines are so embarrassed by the company's performance that they refuse to give their last names or provide any reference to higher supervision or U.S. contacts. Service is slow, low quality and over priced. Contract deal is a scam, advising of 24-month "commitment" only after you seek to cancel....then also requiring the return of "rented equipment".

I paid HughesNet $85.78 last month by check in full. I received my next bill which included last month's balance of $85.78 for a total amount due of $171.56 by 4/28/10. This happens every month as they cash checks very, very slow. Last week, I received a pop up window that told me I needed to update my credit card or debit card information with Hughes or my account would be suspended. I followed up with HughesNet on the phone and they said my payment (check) wasn't received. I checked with my bank and last month's check was not cashed. I wrote a check for $171.56 and sent it off to Hughes Net via US Postal Service Certified Mail.

I conferred with HughesNet several times via chat regarding this problem after I mailed the new check for $171.56. I was told that my service will be suspended on 4/21/10 unless I remit $171.56 before then via electronic payment over the phone. I reminded the HughesNet rep, Nicole, that I had sent $171.56 certified US Postal Service and gave her the tracking number. She told me to pay up with a credit or debit card $171.56 immediately or I would be suspended on 4/21/10, even though I have a bill that reads that $171.56 is due on 4/28/10.

At this time, Hughes has not cashed last month's check for $85.78. At this writing, the certified mailing tracking shows that the check for $171.56 arrived at HughesNet this afternoon at 12:14 pm. I will be watching my bank account to see if the check is cashed. If it is not cashed by tomorrow morning, I will have to give HughesNet another $171.56 via credit or debit card to stop my account from being suspended. If I do not have usage of the internet, I cannot operate my business (property management) to process rental applications and post apartment rentals equally under federal fair housing.

I told Hughes that if they insisted on suspending my account, I would have no choice but to get another internet service provider and the response I got from Hughes was to supply their telephone # for me to cancel. I was again told to pay up electronically and if they receive my checks, those will get posted too and I'll have a credit on my account (if they actually cash the checks and credit the account it will be prepaid three months in advance). The customer service rep didn't seem to be from the USA (strange variances in communications phrases) and really didn't seem to have any comprehension what certified US Postal Service mail is.

Hughes stands to lose nothing as their termination fees are huge and they have a monopoly on the ISP market in the countryside. They are the only effective means and thus they are taking terrible advantage of this situation to pressure customers. It is obvious that their customer reps are trained to use very polite words, while demanding electronic payment/access to my credit and debit accounts. I don't want to give my account information to this company to process electronically but I am being forced into it. I almost cancelled them in the beginning because of equipment, installation and communication problems.

Further, based on the other HughesNet information posted from dissatisfied customers on the internet as well as the problems I am having with them in accounting, I am scared of what this company could do to any of my accounts electronically. I do have a transcript of each one of my chats with the reps at HughesNet and will continue to order and store them.

Without repeating every single comment from other angry Hughes Net customers, I will say this: "We hate Hughes net". Without a doubt, Hughes net is the absolute worst company I have ever tried to do business with. Our computer has been down for the better part of the last month. We've had a technician out once, but the problem persists.

The folks in India continue to refuse to do what is necessary to correct this problem, and it has happened repeatedly ever since we signed up with Hughes Net. We have now been told three different lies about the source of the problem. The latest fairy tale - that our MAC must have a "virus" that is downloading material while we sleep - is just the latest line of malarkey designed to keep them from taking responsibility for atrocious service. Never ever, ever give your money to Hughes Net. They are crooks. As a retired Criminal Prosecutor, I have seen a few in my time - and Hughes Net is a truly sophisticated cheat. Someone needs to take the whole lot of them out behind the barn.

My issues mirror all the other complaints listed about Hughes. I was on the phone for over 2 1/2 hours today trying to shut off my service. They tried to keep me, but as I have an offer to get much better service at 1/2 the price, I turned them down and then they got nasty. It was then I was told I had initialed a subscriber agreement that locked me into a 2-year contract.

I have never seen the contract nor was I told by the installer that this is what it entailed. I was told it was about the rental of the modem (which they promised would be faster than the 8000). I have registered complaints with the BBB and the FCC. Thanks for the ideas of contacting the PUC and the Attorney General, I will contact them tomorrow.

I believed the Hughes Net hype, but they are the worst! They charged my account $472 when they installed (free, ha!) and I discovered within 24 hours that it worked worse than my mobile broadband. It was very slow and didn't work with certain applications that I used. I cancelled the next day. This was Feb. 16th and I am still waiting for some sort of credit. Every time I call, I get the runaround. First, that after I had sent back the equipment (in Feb) that they had to have it for so long before they entered it into their system. Then a 30 day wait (lie) to get a refund.

I called them on April 13 and they tried to say they just got the equipment, then they changed it to they entered it into their system March 9th. So, my 30 days were up I said. No, now it had to be 30 business days and they say that is April 15th and after that I have to wait 10-15 business days just to get half of my money back. When you call, you get overseas help that you can barely understand and the story keeps changing. You also get a case number but the next time that you call, they never even ask you for a case number. They take your money the day the system is installed but getting any refund takes months. Don't fall for their stories. Get mobile broadband trial. It is much cheaper to see if it works.

I moved to Bridgeville on 11/10/09. At that time, I contracted with HughesNet to be my satellite provider for my internet. I was never told that their system did not allow Voice over Internet calls, which I told them I needed for my job. After 1 week of not being able to work, I cancelled my service with HughesNet. I paid them up front $200 for installation, $200 for their equipment and $130 for my 1st month's service. They refused to refund me any of the money except for the equipment if I returned it to them. I immediately called my bank and did a charge back against HughesNet.

On 4/1/10 my bank refunded me $334 for the 1st month's service and the installation charges. They did not refund me the $200 for the equipment because HughesNet said they would refund me that money. On 2/21, I sent the equipment back to HughesNet. On 2/24/10, it was received by HughesNet. On 3/1/10, I called to see when I would be receiving my $200 refund and I was told that it would take 21 days to process my refund. On 3/24/10, I called again looking for my refund to be told that my refund was processed and I should receive it within the next business day. On 3/30/10, I called again looking for my refund and was then told that I had to wait until my "billing" cycle ended, even though I no longer had an account with them on 4/10/10 and they would process it then. I called today, 4/12/10, again looking for my refund only to be told this time that I would have to wait 45 days from the date of 3/24/10 to receive my refund back to my credit card.

I believe this is in very poor taste and practice and would like this matter resolved asap. If someone could look into this matter for me, I would be extremely grateful. In the meantime, I believe HughesNet is a scam company and I am telling all of my friends to never use them.

I had HughesNet for five years. I purchased all equipment upfront. I moved due to job so I no longer needed it. When I went to cancel, I got total runaround! They wanted to charge me $300 for cancellation fee! They said I was under contract.

I purchased 2 year contracts, 2 satellite systems from Hughesnet. We have 2 homes. Had a very difficult time in getting systems up and running. Many phone calls answered by foreign agents, very poor English and rude. Asked many times to speak to a supervisor or US agent. Most of those times, we were put on hold and the agent never came back on line.

One system was purchased on 12/27/07 and cancelled on 1/6/10. Other system purchased 5/23/08 and will be cancelled 4/24/10. We had many interruptions of service, estimated time of 15+ hours on the phone, and extremely bad customer service. We paid $300 each for installation and an additional $300 each to cancel = $1,200 plus a monthly fee of $60 and sometimes $120. I have never had a more frustrating situation!

I purchased the Satellite internet service from [them] on 04 08 2008. I filed the submission rebate form two times. I have yet to receive my $100.00 rebate from Hughes Net. All I have ever received is a runaround. Every email and the phone calls are a joke, unable to communicate. I suppose it is time to move to a company that dose what it says. Hughes Net lies and is very hard to deal with.

There was no free installation. I lose my internet every single month although I pay a week or more early than my billing date. No one knows who the CEO is, or the number to the Corporate office. Most of the people who answer a call has English as their mother tongue and will not let you speak to them in their own language (against company policy). The service is awful, the company does not provide good service by any means and they are quick to accept money but do not give the service paid for.

This is the worst company I have ever dealt with. I am down more than I am up and running plus this company has cost me a great deal of emotional stress, loss of money due to online schooling because I am not able to get my assignments done due to no internet. I have also lost money when I scheduled a web seminar. Everyone logged on but me, I had no internet.

If I shut down my account, Hughes.net wants me to pay for service I do not receive plus wants me to pay in full the price of the satellite which is no good to me.

People Please do not get Hughes! Save your hard earned money! Their fair access policy allows you a very minimum access, they don't tell you the average movie to download is 500-700mb and you are only allowed 200 per day. So you can Never download a movie clip, never more than a cpl youtube clips and you are locked up with slower than dial up. They will tell you about download mgr free downloads from 2am - 7am but believe me, you will never download that way either.

I've tried to download one 30 minutes show and it never works. I've talked to poor English speaking people that are clueless and just tried to pacify you, but no help ever. Just wasting your time. You are required to purchase their equipment. I promise there is no free installation and a 2 year contract. For the first cpl days, I called and complained. They convinced me it was my equipment and I bought a new computer, a new modem, but still it doesn't work anymore than a cpl times faster than dial up and then you reach your limit FAP and have to buy $5. tokens to reboot, or forget it. They keep you hanging until the 30days are up, hyping you up thinking it's such great service, then they will only offer you 1/2 of your money back for equipment but the other several hundred dollars you just lost. Keep you in a contract knowing that most people can't afford to have their credit ruined over Hughes.

I called them 9 times this weekend. They now say they want $400 early termination fee to cancel their service after I've spent several hundred dollars to get installed, (free install) but not free, equipment and they charge my cc every month right on time for their money. Even if you upgraded to the very best plan costing a cpl hundred a month, you could not download a movie. How can they get by with this? Can't anyone help?

Talked several times with American reps about installing Hughes. Everything I was told is a crock of lies to get your money. 50 times faster than dial up, maybe 2 times is actual. Never plan on watching netflix like your cable DSL friends. Never plan on downloading on their download mgr as it will not work. Now I'm told it's the internet's fault as too many people are trying to download in the middle of the night. They boot our calls out of the country and they are all like robots, say the exact thing you can tell it is read from a paper. 13 months of $59 a month, $700 for equipment and free install that the install person charged me in cash and nothing better than dial up. I promise! I asked them for a copy of the original contract I signed with my signature because this fair access policy is new but they refused to send me a copy. I'm out over $1000. for nothing but lies.

HughesNet has a "fair access" policy that only allows a minimal amount of downloading per day, but recently they instituted a "free" restore token option every month where you can reset your download amount to zero and be able to use the internet again. So, of course, the first time I used this "free" token they charged me for it, $7.50. I called customer service, but was told they can't fix it now, to call back later. I also have 2 "free" tokens from a class action lawsuit but what are the chances that these will work? Slim and none.

I was looking them up on the BBB website and found some local numbers. I called and I was given the number to call with problems. It took a few days but they finally got it working.

I paid a little over $1000 to have a HughesNet satellite internet system installed at my place of residence in March 2005. Each month, my costs have ranged between $59.99 and $79.99 (because I have changed service several times). I am something of a computer "geek" myself and before moving to rural Hot Springs lived in an area with cable internet. I can tell you from experience that the type of speeds you get with satellite internet are nowhere near comparable to DSL or cable. As a matter of fact, I have a wireless card from AT&T (again, in a rural area where we barely get 3G coverage) and it is faster than satellite.

In essence, I have paid HughesNet nearly $5,000 for the most ridiculously unreliable service known to man. It is financial rape and every month that I paid the bill, I actually felt a swell of nausea knowing I was paying nearly $80 a month for internet when I only pay $250 a month for groceries! I justified that because I work from home as a medical transcriptionist. This is a job I've had for a number of years, thus, I do not have the wardrobe to run right out and land another job. My vehicle is too old to commute to town daily so I'm sort of stuck with this choice. HughesNet knows this, at the corporate level, because I've told them. Supposedly, corporate put notes on my account that it is never to be suspended due to that fact even if I'm one or two months late.

Over the last five years, my service has been suspended no less than a dozen times for a variety of reasons. Payment has not been one of those reasons because I have always paid them their outrageous fees. "It's a glitch in the system" is what I'm told when I call and complain. This month takes the cake. I was one month behind. They disconnected my service. I lost my job because I did not have connectivity. I tethered off my cell phone, which is as fast as DSL, believe that or not, but it wasn't good enough because my employer's policy remains that the service has to be a broadband type like Hughes or DSL or cable.

I contacted them when I received my invoice today (for one month of service and not due until late April) and was told I'd have to pay that before they could reconnect. The girl said there was nothing she could do. I informed her there was something she could do and that I was willing to take my invoice as evidence to the FCC, the Better Business Bureau, the Utility Commission of Arkansas and whatever regulatory agency would listen. She said "hang on a second and let me check something." Then she told me to call them and gave me an 800#. I called, obviously not in the mood to be reasonable, and the man I spoke with was very calm and reassuring and apologetic. He offered a credit for one month of service. I paid $3 and they restored my service.

Bear in mind, I despise Hughes. If I had another option, I would jump on it happily but again in my line of work I have very few options but satellite. My service is on at present, but I'm begging AT&T to bring DSL out here and am begging my cable company for cable internet. A warning for new customers, if you have any other option, please take it. HughesNet is the absolute worst service you can use.

How many individual complaints reporting the same problems with this company? Does it take to get a response from Consumer Affairs or The Federal Trade Commission? Does Hughesnet have a loophole within the law that makes it okay to falsely advertise, compromise the privacy of their customers and real them in with false claims of "Special Promotions" that offer free installation and equipment, that not even a month into service you are billed $ 495.82 for? I have called twice since my service began on March 19, 2010 to attempt to resolve this. When we ordered service, we were told that we "qualified" for the promotion and would receive our installation and equipment at no charge.

Two days into the service, I had to get online at a friend because my service was so slow, I could not get my pages to load. I accessed my online account to ask for tech support when I was shocked to find that there was already an outstanding bill posted for my account in the amount of $ 495.82. This of course concerned me because I was not supposed to have a bill yet, and I was certainly not supposed to have a bill that high. My service was supposed to have been $59.99/month and when I asked why, the person at customer care said it was to cover equipment and installation costs. I promptly informed her that the installation and equipment was supposed to be under the promotion. She claimed she did not know of promotion. I told her to Google it that it was advertised through DirecTV and online. The salesperson confirmed it and set us up to be installed with the promotion.

Then I explained that the reason I had called in the first place was to find out if there was something wrong with my service. Why it was so slow? She informed me that I had exceeded the Fair Access Policy, that this was the law about shared bandwidth that I could pay for more bits if I wanted to or go online and purchase $7.99 credits that would restore me to 100% again. I have used Frontier, Charter and Comcast. I have never heard of the Fair Access Policy. I write, search, tweet, listen to playlists and do manuscript submissions online and have never heard of this. Now, I can't spend more than a couple of hours online without losing my speed and my ability to submit the manuscripts. It takes ten or more minutes for one page to load and I keep getting timed out. I called again to complain and request that something be done, that I was assured by the sales person that I would have uninterrupted, unlimited service.

Because this is a rural area, I did not even sign the lease for my residence until I was assured that I would have the internet ability to do my work. It was only after installed that I signed a year lease with my landlord. This company has lied for the benefit of a sale, promised free installation and equipment. Assured me that I would have uninterrupted service. They misrepresented the law with this supposed Fair Access Policy that no one else including myself had ever heard of before. I have been issued a bill that far exceeds what I was told that we would have to pay. They access my computer all the time, hijacking my clicks and redirecting me to the payment center every time I get online, requesting their installation and equipment fees that were supposed to be included in the sales promotion. There is nothing honest about anything I've been "sold" regarding the services I was promised. I will not stand and turn the other cheek. "Give a mouse a cracker, soon it will be asking for milk."

I will be writing this to the state Attorney General about this matter and I do hope this complaint (along with all of the others on this feed that say the same things) falls into the hands that actually do protect the consumer. I am tired of these multimillion dollar corporations sticking it to people under the guise that they call all the shots and we "the consumers" just have to take it. Do something about this. Make them an example that indicates that we are still protected in this country from scams and immoral business practices that are outside legal realms. Thank you.

I talked to a lady from Hughes Net about service. She talked it up how it was free and when it was up and running, you get these rebates. Never once mentioned you have to wait for two invoices and then send in rebates and it could take up to 6 to 8 weeks to get money. Then she said you could download as much as 12 CDs and the service will never be slow. That was a lie. It took me one time to download one thing and it froze my computer! First 3 weeks was great, then right after that, it went downhill. I couldn't get service, they sent a tech out and there was something wrong with the modem they put in. Then they didn't bother to tell me they charged my account $29.95 for the service call! Something that was their fault and not mine.

I called to complain and the lady said "well, just try us out another month on us". She made it sound wonderful of course and they would refund my $29.95, which I still have not received. I called again because my money was not refunded, I was still having problems (slow, very slow! Dial up is much better). So I called and told them I want them to come and get their stuff because I'm still having problems. Of course, still trying to talk me into keeping the service, I said "no! I just want you to refund my money" which was only the $29.95 for a problem that was them and not me. Well, come to find out and my worst nightmare that I have to climb up on a ladder and disconnect the stuff and send it back to them or I need to hire someone.

Of course, no one ever mentioned that to me when I was getting the service because I would have never got it. I am so upset and will tell everyone I know how Hughes Net really is. The people you talk to don't care if your a woman or what age because I could very well have been 80 and they don't care. I would still have to climb up and try to disconnect something I have no knowledge about. This company needs to be responsible in telling the customer what they are getting into. I'm sure if they recorded the conversation they had with me, someone will see they failed to mention a lot! What a rip off! You can't even find a number or name to the home office to complain. Go figure!

Hughes Net is disgusting. The problems never end and the service is a horrible joke. I hired a computer Consultant to check my system after being told by Hughes Net that the problem is mine. The computer consultant told me Hughes Net squeezes my access to the computiverse whenever they experience high volume, or whenever they want to actually. He told me that I generally have access to approximately 41-bytes per second. Yes, I am serious. Glaciers move faster, so I'm told.

Hughes Net offers no apology and will not release me from their punitive 24 month contract. Hughes Net will literally laugh in your face when you communicate with any of their personnel. One young lady told me that even if the President of Hughes Net authorized my contract to be cancelled, she would not approve it. The entire company is a joke.

Do not be fooled into thinking Hughes Net is a good company because they advertise on DirectTV (an excellent satellite television provider). Hughes Net lies to potential customers upfront and then denies them even simple courtesy once they have trapped you into a contract. Hughes Net should be driven out of business, period!

Never again! When this contract is over at the end of October, I intend to park the Dish in my front yard, then pay someone to "wrap" it with a public service notice to warn everyone to stay away from this garbage internet provider! This is $1500.00/24 Month Contract + Installation Charges and untold Millions in Grief and Aggravation! Never again!

I have had HughesNet since last summer. I live in an an area, like so many others, that have no other option for internet other than dial-up. I have had nothing but terrible service since day one. I had to go out of state last December to be with my terminally ill father. I called them on December 18th to have them put my service on hold until I returned. I explained to the woman that I had no idea when I would be returning. I returned home in February, only to find out that they automatically reconnected my service after one month and charged my credit card for service I did not use. I argued and argued and they said, I would have to make the call to find out of they could locate the phone records.

Then, last week I, started having connection problems. They did nothing every time I called, except to ask me about the weather and if the weather was fine, they had to send out a service tech, which will cost me $125.00. I rent this equipment! If I had purchased it, then the charge would be understandable. But one of the guys I talked to, Brian, said I would get a free service call and a one month credit, then put me on hold, then came back and said, sorry, he gave me the wrong information, I would not be getting anything free.

I checked the modem, and the way that it was installed, the wires were being constantly pulled away from the modem, so after time, they won't stay snug and don't make good connections. I have had to tape the cords in place, because one little bump disconnects the cords and then it takes hours to get them in the right position where I can connect to the internet. I refuse to pay them $125.00 to come out and change a cord, especially since it is rental equipment. Something needs to be done. I will be starting school soon, and I don't know what I am going to do for internet service. Once I start working, my work will be done online. If my service goes out, I will be forced to pay them to keep my internet.

I have had Hughesnet for 10 months, had my dish rewired 3 times and 3 modems installed. Again, this month, there is no service to my computer. I lease my equipment, and yet, they want me to pay $125.00 for another service call. I have 7 file numbers and over 30 calls to their "tech support" who speak poor English and read from a book to try and help you. Worst service ever and if I can find a class action suit, I am joining it. I will never recommend this company and will spread the word on the extremely poor equipment and service, Government needs to shut them down.

I live in an area where only dial-up internet service is offered. No WiFi, nor cable service. Therefore, satellite is the only other option. After checking on-line, I investigated Hughes Net. After leaving my name and phone number for a salesperson to call, I did receive a call a short time later.

I found the male high pressured sales person to be so very rude and demanding. He seemed to be very short with me as I ask questions about the service. Again and again he requested my credit card number to get started. I was told that to insure the deal he was going to give me, I would have to give him my card number, but I refused until I had my questions answered. He stated that he would give me only 10 minutes to make up my mind and discuss this service with my wife or the deal was off. He became even more demanding. I tried to tell him that he was upsetting me with his tone but he continued to badger me. He would not stop talking. I finally had to hang up.

It is unfortunate that satellite internet service is so expensive. And have to put up with this rudeness and not businesslike conduct, is uncalled for. As a retired couple, on a fixed income, we wanted to try it. A faster means of service to download photos of our grand kids and keep in touch with our family. Our reaction to the salesman's attitude, has forced us to stay with dial-up service. It might not be the service we were looking for, but our dial-up service people are not rude and obnoxious.

In closing, I feel that the CEO of Hughesnet, I think his name is Whitacre, should go undercover, like the new TV program "Undercover Boss" and find out what the problems are in the company and correct them, and improve the image of Hughesnet. Thank you very much for listening.

This company failed to fix an internet problem (down turbo page) for a solid month. Call after call, they kept us on hold for up to an hour, saying the problem had been fixed, but it never lasted more than 10 minutes at a time. We had no access to the internet for more than a few minutes a day. They finally agreed to send out a technician. Two weeks later, we're still waiting, even though our service contract calls for a 48 hour turnaround time. When we finally called to cancel, because we had no service for a month, they threatened with a $400 early cancellation fee. They initially made us pay $500 for a satellite dish and a modem. This has got to be, hands down, the worst company we've ever dealt with.

I received numerous mail outs for "Free Standard Installation". Whenever I called, I was told that did not apply. Installation was going to be $135.00 and I needed a credit or bank card for that. After many confusing conversations, I finally agreed to the one-time charge on my card. Monthly payments were to be $52.00 mailed in. Installation was on 12/26/09. On 12/28/10, an unauthorized $178.24 was taken from my bank by HughesNet. Another unauthorized $71.56 was taken in 1/27/10.

When I received my bank statement and saw that, a call was made to cancel HughesNet service, a call that became very frustrating and stressful. Then another $399.89 was taken from my bank, which has been disputed at the bank. Many calls have been made to HughesNet since trying to resolve this matter. The main corporation office has been called. As of this date, a complaint has been filed with Federal Trade Commission, the Consumer Response is they advised that a report be made to Consumer Protection in my state also, which has been done.

Please, please do not get involved in a contract with Hughesnet. I could tell horror stories just as all these other subscribers have told but I won't waste my time because they have already taken way too much of my time and money. One of their commercials used to make fun of DSL, saying it stood for dismally slow line. Nothing could be farther from the truth. We installed DSL just yesterday and it is wonderful. Probably 10 times as fast and a lot cheaper and no fair access policy, this is only a way to rip people off. I hope I hear of a class action lawsuit against them because I can't wait to get involved. I don't really believe in lawsuits but these people are crooks and they need to be put out of business. Please, please stay away from them.

I wish I had researched this company before I ruined my life for the next 2 years, with its junk internet service, nothing as promised. There's no one to talk to (that understands English). I can't believe it's legal to rob the people as they are!

I called Hughes Net on or about March 1 to inquire about service. At that time, the salesman told me it would be $59.99 a month with free installation, a $99 activation fee billed to me on the first bill, and a $99 mail in rebate. When I decided to get the service, they asked for my credit card to secure the order and check my credit. I gave them my visa check card number.

The man came to install the dish and hook up the computer on March 4. There was already a pole in the yard from the previous owner who had Hughes Net at one time. The gentleman refused to use the existing pole and installed another pole about 2 feet from the existing one. After installation, he told me the cable was my problem to bury going from the dish to the house. He couldn't put the computer in the room I wanted, so he put it in my dining room. He then informed me that I was under a 24-month contract and that there was a 200-MB download limit per day or my service would slow to half speed if I went over it. He also said that I owed him $125 for the installation.

I asked him about free installation, and he told me he had to install a pole so it was a non-standard installation. I wrote him a check and said I would take it up with Hughes Net themselves. I joked about people selling dishes on the internet, and he said the equipment was mine to keep.

On Tuesday, I checked my bank account online and noticed two more unauthorized charges from Hughes Net, one from the day I originally called for $25.00 and one on the 8th for $170.33. I immediately called their customer service, and they told me I was signed up for auto bill pay. I never signed up on auto bill pay, because I get paid bi-weekly and it is impossible to determine what day of month my checks are deposited.

I told them I never authorized them to take money out of my account, and they flat out denied the $25.00 charge all together. They told me that I was charged $59.99 for a month's service in advance, $9.99 equipment rental fee, and $99.00 activation fee. I told them that they needed to send me an invoice and not auto bill pay. They said fine but that it would cost me another $5.00 a month for that service. So a $59.99 a month internet is now up to $75.00 a month.

I asked them about my rebate, and they said I would have to wait until I received my second invoice, fill out a form on their webpage, and mail it in. They said they would not reimburse me for the "non-standard" installation, even though I didn't need another pole in my yard. It was at this point that I wanted to cancel service. There is a 30-day period to cancel service, according to their webpage. Of course, cancelling during the 30 days would not get me my rebate for activation, because once 30 days is up, it will cost you $300 to cancel your contract.

I told them I wanted them to send the installer back out to retrieve the equipment. They refused and said I had 45 days to send the equipment back to them. I am not an installer, and if I tried to take the equipment down, they could say I broke it or that they never received it. Then they could charge me another $300 for the equipment.

None of these things were explained to me before I agreed to this service. Now they are saying I have to pay to ship the equipment back to them and that they won't disconnect service until the entire month is done. Basically, I am out $320.33 plus what it will cost to ship equipment back. And god forbid, they either "don't get it or it's broken," then it will be another $300+.

How this business is in business I will never know. What they did was criminal. This is my first house purchase, and I wish I had other options to receive the internet. I should have a choice. I just bought this house on the 26th of February, and I am already hurting because of the extra $320.33 I was not budgeting for. I want them to come get their equipment and prorate me for the 7 days I had service.

I am not a sat person and asking me to pull equipment down and mail it back is setting me as the consumer up for failure and takes responsibility out of the company's hand.The installer brought equipment here, he should come retrieve it. This is highway robbery and unfair business practices, deceitful and criminal.

Following is a list of my problems with Hughes Network. Now, they want to install a new modem at $249.00. I don't know how to tell you how much I hate this company. On October 12, 2005, they installed satellite site ID DSS7995060. I had problems encountered from 2005 to present.

I was told I need a new modem HN7000S. I tried one they mailed to me in November 2008, and it did not work. I sent it back and was not charged. On this date, I agreed to a new modem if installed by their tech. Theresa waived the 12-month service charge on a new modem installed by their technician. On November 2, 2009, HN7000S was installed by Roger from Appleton. On November 11, 2009, I couldn't get online. I attempted to cancel service due to unreliability. I was told I have a free call by a technician if I would keep it by Chris at 11:00 a.m.

On February 19, 2010, I called by Larry to fix. He will be here on Wednesday, the 24th, in the afternoon. On February 24, 2010, Larry and Deb put in a new wire from the dish to the computer, and it seemed to be working fine for a week! I paid $60.00 to them for this, partial service for these days. It's better than it was, but not great. I contacted Larry, and he said I needed a new modem.

On March 9, 2010, I talked to Edlie about $194.99 charged on my credit card. She said it was for the service charge of $125.00 and my monthly bill of $69.99. I was not supposed to be charged a service call. She will adjust so my credit card will not be billed until the $125.00 is made up. On the same date, I scheduled an appointment on Friday for a new 9000 modem.

After the mess above, I cancelled appointment with Larry and Deb for Friday morning. I will not be having anything further done to this system. If any more trouble, I will cancel and go back to dial-up! I have spent so much money on this system, and it still does not work.

After dealing with Direcway (which conveniently changed their name to Hughesnet.com), I have had 5 years of the worst internet service. I have called them over 200 times. The customer service is outsourced to India, as are all of US Companies. The signal and bandwidth is terrible and is not high-speed service, as advertised.

On its best day, it is a hair better than dial-up. The modem has to be restarted several times a day in order to get a connection. Their customer service could care less, and they are happy to suck your money from you at $60 a month. The service should be better. Also, they have what is called the Hughes Fair Access Policy. What that means is more money to get extra megabytes for downloading.

On the higher plan that I have, it is 420 megabytes in a 24-hour period, and if you exceed it, you are all but shut down. Now you have 2 choices: you can wait 24 hours to have service restored or pay for a token which is $10.50 to have it restored--another way of overcharging you for an already high cost.

The problem is I have no choice in my area as no one else does. So we are stuck with dial-up and hughes.net which is the same as dial-up. The system is down more than anything. They falsely advertise and take everyone's money and do nothing to keep their end of the bargain.

This is the most unfair service, and they need to have a class action lawsuit for railroading all of its customers. I have spent hundreds of dollars and relentless hours on the phone with techs who know nothing and do not speak English. I had a complaint with the attorney general who gave up because of no response from their company. Please help end the bleeding and bring justice to a ripoff.

I have been a customer with Hughes Network Systems since the early part of 2005 when it originally was DirecWay. Living in a rural area where there is only Hughes Network Systems or dial-up we are limited in choices of internet providers. Originally my service was great, good up/down load speeds, no problems. However, since Hughes Network Systems took over it has been a nightmare that will not end. Technical help is non-existent from India who simply goes through a check list and ignores what you tell them.

Early last year I was basically forced to upgrade to a newer modem, I kept getting pop-ups from Hughes Network Systems to upgrade although no one from Hughes Network Systems seemed to know about these pesky reminders or how to stop them. I finally agreed to the upgrade and instantly after it arrived and I attempt to get it online, the messages magically disappeared although so did my service. I spent two months and countless hours on the phone talking with idiots in India and occasionally idiots in tier-two Tech. I cursed them I hate them, I threatened a lawsuit, and these demons from hell could care less. I sent a return receipt letter to their offices in Chicago although I never received an answer, not even from the post office about them receiving it or refusing to sign for it.

Finally, I got an American technician to agree to send out an installer to switch me to another satellite. Upon switching to a less crowded satellite, everything was fine in my world. My speeds returned to what I was supposed to be receiving and no problems, until now. About a year later, the degradation of service has returned and so has the idiotic phone tag with India, who now refused to have a tier-two level technician call me.

This has got to be the worst company in history. They are nothing but crooks that oversell their own product and pass the shoddy end product on to their customers who are forced to accept it without recourse. I really never thought of mental anguish before dealing with Hughes Network Systems, but now I know why it is a factor in lawsuits. Hughes Network Systems needs to be forced by law to uphold their contracts with their customers who presently have no voice whatsoever. A class action lawsuit is the only way I can see where they can be made to account for their actions

We were told that the business package would serve our needs to transmit, but the lag makes it impossible to connect the handheld device used to make transmissions to Pepperidge Farm. They installed it yesterday and since it would not meet our needs as promised, we called to have it uninstalled and given back our money. They offered to give us a month of free service but only a $200 refund out of a $700 should we decide to cancel. This means that we lose $500 after being assured that this was the answer to our business needs. Then they offered us 2 months of free service which is senseless because it does not meet our business needs.

This junk was installed in Nov. 2009. I have had nothing but trouble. Jan 22nd it quit. I called reported it. It has been down. I have close to 100 calls into them many to repair techs in Florida. No one can fix it even though it is down and doesn't work. I was (overcharged) in February on my credit card, finally today 1 March a guy came replaced the outside Satellite piece. I have tried to get Money credit for the 38 days that it has not worked. They say no.

This is a horrible company. You are dealing with idiots in (India) and all you get it "I'm sorry". I have suffered emotional distress a lot. 100 calls probable 200 hundred hours on the phone even today--2.5 hours on the phone and I will be charged for another full months use but it was just fixed today 1 March 2010. Billing date 20th March.

At times, Hughes Network's service is slower than the USPS.

We have been with this provider for five months of which we have not ever been able to update our service packs, security, download a movie, listen to streaming music or even load up a Pizza hut web page and get an order in before it stops. The so called Customer Service is non-existing, offshore that read from a card and do not resolve technical problems. They want us to pay $400 for early cancellation. We spent 2+ hours on the phone Saturday with their technical and being passed from person to person.

We have spent almost that much money with having a computer tech in my house checking my computer for problems. Now because of this we have Trojans, spyware and virus (9) on the computer and had our computer tech call them and they had him check on the dish and when he told him that the service works through trees, we took the phone and disputed that fact. The problems are more than just this.

Please do not under any circumstance get involved with this company. We are headed to Court. I can appreciate all the other frustrated Hughes customers.

2-25-10 Update: The six week free internet was not given to us. A person who called herself "Sharon" stated Hughesnet would give us this six weeks free on February 13th, for all the inconvenience we had experienced. Well, the bill is due and there were no "free" six weeks. No surprise there. they are liars. We were told we were eligible for a rebate. We jumped through all those loops, well, guess what? We're not getting it.

I could not concur more with every person who has written about Hughes. I have experienced many of the same problems beginning with extraordinarily poor service, shut downs for "overuse". The latest is no service for over two weeks along with constant calls to tech support and each person says something different. I have been told the "upper level of tech support" would be addressing the problem, then come to find out that days later that was cancelled; a new modem was ordered as the one I have does not synch with what they have on record (it was to be FedExed). It never arrived. A week later, I'm told it was cancelled. Now something else is to be sent. Don't use Wild Blue. They are even worse. Isn't there another company that is better? This is poor, inadequate service, not as advertised and loss of income as orders for my company are not placed (don't have the internet to access the orders)