Godaddy.com

I bought two products in the store but I did not receive. I sent several messages to the company and was treated like a stupid. The company claims that I have no products in my account. This is exactly what I'm complaining. I sent my PayPal statement proving that my money was transferred to the company account. But I always had the same answer, "Your account does not have any products." The Godaddy company is a joke. I do not recommend it!

Now I feel very insecure to buy anything using online credit card since any company can just charge me using old information of my credit card. Citibank has to increase security to protect customers.

For 123 weeks, my website was not on the internet. I was never explained that I had to change the domain name. You would have thought that Go Daddy would have told me the first day I signed up and paid for 4 years the reason why it never went online. I just learned about it today!

Support-FAQ

A very serious loss of business that cost me thousands of dollars in money and reputation. I have been with eBay for 10 years, and every listing indicated to go to my website for more information. At times, I would produce over $5000.00 a month from sales. However, I am producing at most $100.00 a month, because no one could find my website in order to contact me or place orders. Plus, I lost 4 years of payments for the website--publishing, advertising, and relations with other larger companies. I am sure I have lost in total over $50,000.00 per year. This company makes no regards to their mistake. It is wrong to not inform a customer all the facts. I have owned www.jearbear.com for a lot of years and never thought it would come to this!

I tried to set up a website with this company over a month ago. It does not work. I have contacted customer support several times with no response! Loss of fees paid out. I would like a refund but have gotten no response from the company concerning this either!

The company Godaddy.com, Inc. did not accept my payment for continuation of my domain registration. Now they put an advertisement of its business on my web site without my permission and all my customers were forced to see this advertising. I am loosing business because of Godaddy.com, Inc. During one year Godaddy.com, Inc. was my registrar of my web site ** and I spent a lot to promote this domain.

Now my customers are reading the advertising from Godaddy on my website not from me. I did request them to stop using my traffic; they do not respond. Also, they do not let me transfer this domain to any other registrant. I did pay to webs.com to transfer this domain name to them, but Godaddy does not release it and continue to display the advertising about them. This is ugly violation and I can not do anything. Please help! It is hard to calculate how many customers I lost. Minimum is one customer per day. This is $1950 per month. They did start to advertise their own business on my website from January 20, 2009 and continue. Please log on to ** and you will see.

i purchases a domain with godaddy.com on 11/3/09 sometime after that they recieved a request to change the registration out of my name and THEY DID IT without my permission or even notifying me. They claimed they sent me a email and i asked for proof. They told me that the only was I was going to get it back in my name is with a court order. I have to pay $1300.00 in court and arbitration fees to get back a domain i paid $7.67! THey dont care about there customers they just take your money and run!

I was told that I would have my site done within two weeks, and it has been 6 weeks. Also when I asked for my money back they are asking me to pay a seperate charge of $150 to get my $299 back from them instead of just taking that amount out of the refund money. So all and all they have the worst polliciies and i would like to complain so this does not happen again.

I am writing this letter in reference to a situation that has disrupted my professional life and has given me much personal stress. I feel it is my civil duty to warn everyone just how easy it was for someone to take control of my GoDaddy.com account and how painstaking hard it has been for me to regain rightful access to this account.

Everyone knows about identity theft and cyber fraud. It would surprise me to meet anyone who has not read news stories about hackers infiltrating security networks and gaining personal information that can destroy someones credit history or even their reputation. I have always been wary of identity theft and trusted the companies I have conducted business with to be just as careful and secure with their investments.

This was until my trust with GoDaddy.com was destroyed on a Friday when I received notification on my Blackberry that my account status had changed over to a former business partner. I immediately called GoDaddy.com and discussed the account situation with Steve in customer service and Ryan in technical service and they rectified the situation by giving me control over the account again. I logged in and realized that my former business partner deleted the majority of my businesses. Luckily, I had everything backed up on my hard drive and was able to change everything back to normal within a few minutes. After I was done with this process, I logged out.

Unbeknownst to me and the customer service technician who initially gave me back control of my account, my former business partner was still logged in when I fixed everything he messed up. He waited for me to log off before destroying everything I fixed, including changing my user information to ensure that I could not log back on. The next day, I attempted to log on and, to my dismay, I realized that my profile had been hijacked yet again. I immediately called GoDaddy.com and explained the entire situation to the customer service department, hoping that they could easily resolve the situation just as they had the previous evening, but instead, they treated me with suspicion. They asked for various forms of identification to prove that I was the true owner of the account, which I completely understand and had no problem giving them. However, it became obvious that the specific information I gave them would not be enough to regain access to my account. In fact, they are now requiring me to fax copies of my drivers license and social security card to a random fax number.

I am utterly frustrated because I gave them information that no one else on the account can give, yet it is still not enough to regain access to my businesses. The information they want is starting to get very personal and I am beginning to feel uncomfortable handing personal information over to a company whose security is obviously very lax. I would like to know how my former business partner obtained my information and has access to my account when it is so difficult for me to prove my identity to GoDaddy.coms customer service department.

As of right now, I still have yet to gain access to my account. My business websites are no longer operating and I do not have domain access of my email accounts. I feel as if I was pick pocketed on the street and neither the police nor do my credit card companies believe that my wallet was stolen. I feel helpless and I do not want any one else to ever feel this way. You never truly know how good your business relationships are until you have a problem.

Websites (5) are down and no ecommerce can happen. Customers will go away. Could lose over $100,000 and possible go out of business while Godaddy does nothing & not on a timely urgent basis.

I bought a domain name from Godaddy 2.5 years ago. I renewed the registration in January of 2008 and have bank statements to prove it. Godaddy, a seller of domain names, is refusing to allow me to enter correct registrant information in the whois database. In addition, they have used my domain name to sell advertising.

Not totally sure as to Godaddy's motivation. However, I am aware that they are sometimes offered several thousand dollars in a reservation style bidding process by organizations that want a domain name that isn't currently available. My non-profit organization has been without a website because of Godaddy. I have complained to ICANN and they refuse to get involed. I would like some help in getting a mediator to discuss the matter with the owners of Godaddy. I believe that I have been the victim of a fraud.

What a nightmare!

Being down cost us money because our collectors and workshop participants were unable to access our site.

In addition, both Armand and I spent countless hours on the telephone, trying to get answers from GoDaddy's support people.

The majority of them were clueless and could not answer our questions.

Their answers were conflicting and worthless.

I spent much time attempting to find answers on the GoDaddy Frequently Asked Questions pages,
however, the site is not updated and the answers were rarely helpful.

situation.