Complain about a product or service

GoAmerica/Blackberry

William of New Milford NJ writes (3/27/02):
I would like to express my deep dissatisfaction with having my recently purchased RIM 957 Enterprise Edition Blackberry handheld, scheduled to have been activated on GoAmerica's Network in conjunction with Cingular Wireless network services.

The problem seems to be in having my PIN number activated as well as conveying the appropriate information to Cingular. The crux of the issue appears to be a failure in the activation procedures. It seems that GoAmerica has been unable to have BOTH CUG1 & CUG25 made active on my RIM account at the same time. Since the account was created shortly after purchase and that currently CUG 25 is ACTIVE. It seems only reasonable to me that it would be simple to have CUG 1 activated as well. Apparently that simple task has failed to be accomplished in over 1 week’s time!

This time has been spent on both their end as well as mine in numerous long-winded conversations. For I have had to spend countless hours on hold, talking to a growing number of GO America customer representatives as well as their supervisors. I will concede that they have all acted most professionally, and have tried I hope to the best of their abilities to rectify this situation. They have been extremely patient with my obvious frustration and growing dissatisfaction that must appear apparent to them during our numerous conversations.