EarthLink Reviews

I have always had a good experience with Earthlink. Wifi is strong and I haven’t had any outages. I have been with Earthlink for over a year and will continue into the future with them. Great customer service!

I wanted to upgrade to 1 GB fiber internet. They had it in my neighborhood already. When the installers came out they couldn't go through my attic and down a wall because the wall was too close to the edge of my roof to be reached. Fiber optic cable can't be cut to length in the field and comes with pre-installed connectors on the ends that require them to drill a larger hole than that required for a standard telephone line. I didn't want a bunch of cable attached to the outside of my house either. That looks tacky. The fiber connection junction boxes are in the backyards of every other house in my neighborhood. I had a green telephone pillar in my backyard and thought the connection would be made from there just like our landline phone and run up to the corner of my house where all the other utilities entered. But the connection would actually be made in my neighbors backyard on the other side of my house.

I was a loyal Frontier customer for five years. Then came the day when I needed support. Sadly, Frontier abandoned the human connection and all communication had to take place with AI or text with a support person. To make a long story short, I lost internet service for almost three weeks. During those three weeks, I begged to talk with a live support person or have a technician make a home visit. I was denied access to either. So, I ran to EarthLink. Throughout the process of switching to EarthLink (which saved me money) and having it installed by the nicest tech I have ever come across, I have never regretted moving to EarthLink. The internet runs smoothly and consistently (which was not the case with Frontier) and everyone I spoke with was a tremendous help in making the transition easy peasy. Color me happy!

I am a very happy and satisfied customer of EarthLink internet. They were on time and the installation of only took about 10 minutes and they also respected the property of the apartments that I live in. I'm very satisfied. The best internet company that you could ever be with and for the money it's worth it so if you're looking for internet company I suggest go with earthlink because I give EarthLink a double triple double A Plus. Thank you. I think love you guys.

I had a great experience with my installation. My technician ran into a few hiccups due to my neighbor’s line location and an issue she was experiencing. With a quick turnaround time he got a bucket truck out and not only installed my line but also fixed the issue that was causing my neighbor's lines to falter. ATT installed my EarthLink line and fixed my neighbor’s ATT line. A fine day to appreciate efficiency in repair to not only physical equipment but the peace of mind that comes with knowing our money is being used wisely. Thanks again, 15/10.

I enjoyed my experience. It's wonderful. I recommend trying it. It was easy to get set up.

DO NOT DO BUSINESS WITH EARTHLINK. Promised great internet service, we received the equipment, hour spent with tech support, we were unable to get connected. They are a 3rd party service so we called the actual service provider (T-mobile) and they reported no service in our area. We were charged a connection fee of $54 and a $99 fee for service used???? Customer service refused to refund so we disputed with our bank (BECU) and they sided with Earthlink.... READ THE FINE PRINT!!!!!

Great, it arrived on time, it nicely packaged, simple concept and easy process

The installers were excellent, friendly and kind, walked me through what I needed and then they were gone and I’m truly enjoying EarthLink

The gentleman was very nice and knew his job well, except I'm still having problems calling out to people

Still waiting on some to call me in reference to the installation rep taking our router.

Absolutely will never use them again….. Canceled two months ago and still charged me. Now they’re on the phone acting as if I did something wrong. Hidden fees and bs to deal with.

Your internet service is strong but you do have a big issue the way you go by charging for your service, 1st most older citizen get paid on the 1st of the month and you should make it easier for us by allowing until the 5th to start threatening to shut off our service. With that being a issue with your company it looks like I'm going to be trying to find another internet company to replace you as soon as possible. 😉 Sorry that we can't remain connected. 😉 Thank you for nothing!

Thanks so much. The black was hard, but you got us connected and provided me with a new modem.

Good fiber since they use ATT lines. Reliable. Fast.

Help. Need to talk to someone. Equipment was taken from my home. I have called more than once. No answer of what is going to be done.

Good product that was easy to order. Their technician was from ATT and his knowledge of the product was complete and he was very efficient on the install. He was able to answer any question that I had asked. Overall a great experience. I would recommend EarthLink to anyone who needed high speed internet.

I wish they had bridge link feature or got rid of the modem like Fios does and install your personal router. But the service is amazing. 8/10.

Just set up a new account, it was suppose to be 34 a month, but my first bill was 60, I called to confirm what I was being charged, a simple question, the lady put me on hold for 15 minutes to come back on the phone to proceed to starting the conversation over, I had to stop her from wasting any more time, and found out I was going to be charged 60 per month, though they have a promotion rn for 24 a month. Now I have to cancel and get another internet provider.

Earthlink is the greatest Internet wi-fi system I ever used. They have great service, great support tech & a great team that's always in standby to help.