Complain about a product or service

Earthlink DSL Speed

Earthlink • Tech Support • Cancellation disputes • Billing problems • "Free" trial • Other offers • DSL cancellation • DSL installation • DSL speed • Mailstation

Dwight of Santa Ana CA (10/5/03):
I ordered Earthlink DSL. I was sent a router from UHP, it was no good - the POST (Power On Self TEST) failed. Earthlink put me through all kinds of nonsense before shipping me another modem. The new modem worked perfectly for about one month, but now, when I upgraded to the 2004 software, it allows me to surf for about three minutes until I again see the "Server not Found" page which has become my primary purchase from Earthlink! Unplugging the Modem and killing the task Panel get me another 3 minutes online.

I wish to find someone who can write a consumer experience meter, which will log the time the network actually feeds data, which is what we really pay for, taking into account congestion at popular sites, so that we can really create a measure of how our service declines. We could use such a rating for a class action lawsuit. Stereo manufacturers didn't advertise RMS power levels until they were forced to. Let's get busy!

We just pay, we no longer surf, we're too busy. Earthlink has made DSL into Dialup Simulator -- Loser! -- and I no longer wish to fulfill my contract!