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Earthlink Billing Problems

Earthlink • Tech Support • Cancellation disputes • Billing problems • "Free" trial • Other offers • DSL cancellation • DSL installation • DSL speed • Mailstation

"S" of Torrance CA (2/7/04):
We noted Earthlink billed credit card for internet service. When we contacted Earthlink they stated account was under 'Manuel Cruz'. Earthlink refused to provide any further information and they refused to provide refund. Furthermore they would not provide explanation as to why they charged credit card when name on account did not match. An 'identity theft' police report was filed with Torrance Police but Earthlink indicated that they required a court order to address issue.

Linda of Shiloh NC (6/20/03):
My local Internet Service Provider (Durocom) sold out to Earthlink. Earthlink stated to me that they would honor my paid up subscription til it ran out. My account was paid annually from Apr 02 up to Apr03. Dec of 02 I received a bill for the month. I called the company in Atlanta, Ga and they assured me it would be straightened out. I had another bill in Jan, and then again in Feb. stating the same thing. I went to my bank, had a copy of my canceled check faxed to them. That didn't connect with anyone. The following month I received another bill. This time I made copies of all my paperwork and copy of check and sent it by registered mail. My receipt came back to me signed by M. Truss that they have received it, but yet I still am receiving calls (different person each time), bills in the mail (monthly), and numerous phone calls from collectors about my 'so called amount due'. Tonight they called and threatened to take me to court about my "outstanding overdue account! Please help me before I go nuts!

When Earthlink was about to take over they sent out notices that all change-overs should go smooth....NOT!! I e-mailed with them 2 wks in advance that I would be taking my laptop on a trip and my connection would be much needed. Needless to say that was a no go, as I never once got connected!!! Then the faxes, copies, registered mail that I paid out of pocket to try and straighten this matter out with no resolve. Not to mention 5 months of service they cut me off as my bill should have been paid up!

The time consuming phone calls talking with different representatives of this company explaining to each and every one of them from the start and never any resolve. I am tired of dealing with Earthlink and think they owe me compensation to make things right.

We suggest Linda pay Earthlink every cent it is demanding. Then, she should turn around and sue them in Small Claims Court for the payments wrongfully collected, service not rendered, expenses incurred in fightinig the wrongful billing, etc.