Earthlink

I allowed my prepaid year subscription to EarthLink dial-up service to expire and did not request to have it renewed, yet I was still charged for a new month. I contacted live chat to remove the charge and they were unwilling to do so despite never requesting my permission or getting my authorization to charge my credit card.

In the summer of 2011, I was an Earthlink customer who was owed two months refund of a little over $20 and never received the refund check promised to me in several phone conversations with people who evidently live in India. When I called today, 2-6-12, I got the usual runaround again from some guy in India who uses an American name. Still I have received no refund check in the postal mail. Then I read this very long list of complaints from other Earthlink customers, many with worse problems and owed even more money!

I'm a 74-year old disabled veteran. I don't have much longer to live and sad to say it seems corporate pirates like the folks who run Earthlink would urinate on my grave for all they care about being an honorable business organization. So much for sunshine patriots and war mongers! Guess I shouldn't expect much from "One Percenters" like the folks who run this shyster company. Please let me know when a class action lawsuit is going to be filed against Earthlink with multi-millions of dollars in punitive damages!

On numerous occasions, I spoke with Earthlink representatives and told them that I wanted to cancel my service. I could not remove my credit card information from the account setup up. Finally, my credit card expired. Then I started getting collection calls and invoices due. I finally relented and sent in a payment. Accompanying the payment was my written request for cancellation.

They cashed my check on 1/6/12 and then billed me for another month of service! On Earthlink's chat feature, one of the options is cancellation. However, when you choose that option, they tell you "no operator is available". I then chatted with a billing rep, who could not cancel my account. Instead, he gave me a phone number.

When I called that number, I was told that she could not cancel my account. I would need to call another number! After I pitched a fit that I would not call another number, she finally agreed to cancel my account. However, she refused to credit the account for the amount they charged me after they received my written cancellation request. Earthlink used to be a terrific company. It is a shame that they have exported their customer to India and that somewhere along the way, they lost their business ethics.

I requested my Earthlink email account to be canceled in 1/2011 after my pre-paid year was over. I stated then that I was not satisfied with the company and did not want to receive anymore charges. I had a very difficult time understanding the representative and was frustrated at the inability to cancel my account which is why I finally paid the $29 for the year and insisted not receive any more charges. Now, a year later (1/2012), I got the same phone calls requesting payment. I spoke to 4 representatives, all refusing to credit the $3.95 to my account although I had stated that I did not want nor use their services and had requested the cancellation a year prior. I was told there were no more point of contacts for me and they could not help me.

I moved out of New York to Philadelphia area in 2005. I noticed that EarthLink was charging me for "dial-up" service I had an account since 2000. I stated to them in 2005/2006 that I do not use "dial-up" and to prove it, they could check my account log for "dialing in" which they didn't dispute. However, I was told by customer service that in order for me to keep my email addresses (I have 4), I would need to continue with "dial-up" and so I would need to spend $21.95 per month for the service. I didn't want the hassle of changing things at the time so I let it go after questioning EarthLink why I would still need "dial-up" service with a cable modem.

It being many months later now and generally satisfied with EarthLink, as I renegotiated my service, I find that all along that I had the option to just have email without the "dial-up" and it's $5 per month! I am so angry with EarthLink at being overcharged for years. I didn't need dial-up (had a cable modem starting in 2005) all along. They won't even dispute that they can check the dial-up log to see activity which would be zero for me since 2006 and yet continued to charge me. I went from a plan that cost me nearly $60 per month (with Web hosting) to a plan that is about $15, all with the same level of service. The years of overcharge is greed/fraud through mismanagement. The next step is to find another service provider.

Apparently, Earthlink's technicians are more interested in selling services for a commission than fixing problems. I was on Live Chat with a tech yesterday trying to get my router to communicate with my modem. The fixes he suggested didn't work, so I allowed him to stream into my computer. He got to a page (which I was unable to get to) to switch the mode to bridge mode. He told me not to change it yet as we would be disconnected. He then tried to sell me Norton 360. I told him, I just wanted to get my router working and that I would think about the Norton.

He would not give up! I finally told him okay, I would take the Norton, just to get on with it. After confirming back and forth that I was accepting the Norton 360, I didn't hear any more from him. I asked if the session was over and heard nothing. So, I switched over to bridge mode and assumed he was gone. Quite a while later, I got the message that the session was over. I have no ideal if he was still "in my computer" all that time.

I had issues with billing services. They started monthly billing and added charges for paper invoice in lieu of our previous process where I paid for a year at a time.

A representative (with a strong accent) called my home requesting 2 month of billing at $4.49 per month. I asked why Earthlink started billing monthly instead of the annual billing. He said I owed $8.98 and if I would give him my master card number, I could pay in full. I told him I was not interested in monthly fees and if that was all Earthlink could do to cancel my service. He agreed to do so and asked for my credit card to complete transaction. I provided it and he charged the $8.98 and said he would cancel my account.

I received another bill from Earthlink requiring a $4.49 payment. I called Earthlink informing them of their mistake. The representative said he would cancel but I owed $4.49. I disagreed and asked to talk with his supervisor. Mr Roger **, the supervisor said he would cancel my account but I owed $4.49 since I did not have a cancellation number from the previous call. My cancellation number he gave me is **. I was told to expect more calls and billing until I pay the $4.49.

How do I dispute this unfair charge?

I committed to a 1 year contract for DSL business. I was told I could take the service and contract with me if I move. I went with EarthLink for this reason, knowing I would be moving within the contract time. I recently moved offices and discovered from EarthLink they do not have DSL service at my new location. Now they are billing me for service I am not getting and telling me I am liable for the entire contract amount. I find this an outrage! Since they cannot provide the contracted service to me, they should void my contract. Period. They are giving me the run around. I continually ask to 'speak' to the person that can settle this matter but keep getting different people emailing me. Their customer 'care' is a bogus facade. They do not 'care'. They operate on fake service and phony billing. They need to be stopped. A class action suit should be filed against them!

I called to switch my internet service from AT&T to Earthlink on 10/2/11. They sent my modem to me a few days later. Although I can barely understand the CSR, I was told that I didn't need a home phone line for DSL. My laptop hasn't been working since I switched, so I called to cancel. I just want the money back that they have taken from my account and want to go back to AT&T. But they would not accept this and said that it is not possible. Of course, it is possible. It may not be policy but it is possible. I am a one income person and can't afford this extra debt. I have never dealt with such terrible customer service.

I have had Earthlink email since 1996 and never had much problem, so I stuck with it. In March of 2006, we decided to switch phone service and I decided to go with Earthlink TrueVoice due to the good service I had with my email. This was the worst decision I could have made. I had three phone lines set up; one unlimited and two limited lines. Two of the three phones worked fine, one of them had terrible static on the line and it was impossible to hear the person on the other end. This phone was being used for a small business I have and again, it was impossible to hear on this phone so it was useless.

I called Earthlink numerous times to get this problem straightened out and I kept getting the runaround, being passed from one person to the next and being told that it's because I'm using three phone lines over the internet and most people don't use more than two. By the way, I'm now on Vonage and have no trouble using three phone lines through voip service. This never got resolved. In January 2007, I called Earthlink to cancel all three lines and cancel domain hosting for a domain I have through them. Two of the lines got canceled (meaning I was no longer being billed for them) and one line I continued to get billed for. The domain hosting was not discontinued either and I continued to get billed for this.

The next month in February 2007, I began receiving a bill for unlimited dial up service! I never added this. We have high speed internet powered by Comcast and there is no need for dial up. All three of the phone lines that I requested to be shut off had their numbers ported to Vonage. So right now, all three numbers are in use as Vonage numbers yet, I still am billed for one of these lines through Earthlink and the number doesn't exist on their service anymore! $14.95 plus taxes from March 2006-January 2007 where the line did not work. I am still being billed for this service. March 2006 to August 2011 without the tax, that's 65 months at $14.95/month = $971.75 owed for just this phone.

The domain hosting was supposed to be turned off in January 2007: Without tax, that's 57 months at $19.95/month = $1137.15 for domain hosting. Dial up service being added without my consent since February 2007: Without tax, that's 56 months at $21.95/month = $1229.20 for dial up service that I didn't authorize. That's $3338.10 without the tax I was also charged on these services.

In August, the recurring payments that were being charged on my credit card stopped because my credit card expired. I did not supply a new credit card on my account so that these charges would stop. I received postcards via snail mail telling me that I owed the amount due for August and if I didn't pay by a certain date, I would be turned over to collections. I had called in August and a representative told me that he couldn't reimburse me because it was after hours and I would have to call back. I called them about this before the credit card expired.

I called again last night, 9/14/11, and went rounds with a representative who told me that I could not be reimbursed because this was a recurring payment. I asked what difference that made because I was being charged for services that I do not have. He said that I would have to take it up with my bank. I told him that my bank didn't charge me for services I don't have, Earthlink did. Eventually, he spoke to a supervisor (supposedly) and said that there was nothing he could do because the balance is now in collections. I asked how I could contact them. He said they don't have a phone number. I said, so if I wanted to pay the balance due, there is no way I can? He said, "You haven't heard from collections about this?" I said, "Yes, I got a postcard in the mail with the phone number I'm calling you on right now. I'm calling it to get this straightened out". He then told me that someone from collections would be in touch with me within the next 24-48 hours. He told me, "This is genuine". I said, "Forgive me if I have a hard time believing you. I've been told numerous times since 2007 that this will be taken care of" or "a supervisor will call you back", etc. etc.

We got off the phone and I now await a call over the next couple of days.

Earthlink has a history of overcharging me, adding services to my account I didn't ask for then taking the additional fees for those services from my credit card, changing my service without my knowledge then charging me for the changes or new services and the list goes on. this is a more than 10 year history of having to fight them every 6 months on some overcharge. This recently in the last 5 years has become an every 2 or 3 month occurrence. I recently discovered they charged me a total of $240 for services I never asked for. when I asked them to return the funds they refused stating I didn't complain about the additional services within their 30 day policy period.

I didn't know about the services they added since I didn't ask for them, and only discovered them when I saw the overcharge. I went round and round with their customer service who would only agree to credit me by giving me 1 month of email charges for free ($3.95) that's right, they took $240 and thought everything would smooth over if they offered me a free future service worth $3.95. I told them to do the math. I asked them to cancel the account. Instead, they offered me 2 months free. I again asked them to cancel, I was then offered 6 months, then later 1 year. I asked them to cancel the account if they were not going to put the $240 back that they took without authorization.

instead, they supposedly credited me for 1 year of free email ($3.95 x 12) Today I discovered they not only have they not cancelled the service, they've begun charging my credit card again. I've again asked for cancellation but was told the account won't cancel until august 14, 2011 and also that they couldn't credit the charges because they are not showing as posted for them. interestingly they are showing as posted and debited to my bank account. How long will earthlink be allowed to continue with this theivery?

I changed internet provider. I was totally and immediately unable to access the email account that I had with EarthLink. I had important information in some of the emails. They should have given me some time to access the account. They were very inconsiderate. I will never use it again and will question other providers regarding this policy.

Earth Link is a hidious company full of subpar devices, and nonexistant service. After spending hours with tech people having us stick an unfolded paper clip into the device to "reset" it, we canceled service. We had kept our side of the bargin of a two year contract, but they had never delivered a working device. We mailed it back. Months passed. It was several months later we realized they were continually charging us $39 dollars monthly 4 years past our cancelation!! 12x 39x 4= $1,872 plus 20% interest yearly for false charges and no service.

They haven't responded to my letters, the device mailed to them from my husband's work April, 2007 until today, June 8, 2011. Someone had the nerve to try to charge yet another montly fee. But we no longer have credit cards. I told him the situation was quite the opposite. If they wanted to avoid litigation, they would need to pay us about $2000 to give US satisfaction, and the Better Business Bureau would have this report. This is a very slimy company that needs to be stopped.

My wife has had a Cidco Mailstation for several years, and in October 2010, it quit working and I suspended the account. No sense paying for something she could not use.

Now we have the Mailstation operating again and I wanted to reinstate the account. I was told that EarthLink was not supporting mailstations anymore and I could not have my account reinstated, even though they still have all the information available to do so.

I went to EarthLink's Web page and they still promote the mailstation as well as include it on their list of domains. My understanding from one of the representatives is that they are still selling these things, but are not supporting them with dial-up accounts. You cannot get another ISP because they have built this into them and you don't have access to change it.

My wife is not computer literate, therefore this was the only tool she could use for communication with her family. In addition, a lot of exasperation being transferred from one person to another and none of them are very understandable.

I just got a bill from EOS CCA (collection agency) stating that they demand a payment of $69.07 on behalf of Earthlink. I have never had an account with Earthlink to my knowledge (if I did it was years ago). I have never gotten a bill from Earthlink stating that I owed them money, in fact I haven't heard that name in a few years. My account number is **. I'm wondering if this is a scam and if other people have received any notices like this.

I have an Earthlink email account and pay on average of $20 a month for this service. The service comes with SpamBlocker that can be set on 3 settings. In the past week, I have been getting an unusual amount of Spam even though my SpamBlocker is set on High and no emails should be getting in except for the ones in my address book. So, it's not working and I call Earthlink Support over 3 days ago. Agent puts my question to someone else as he doesn't know why it's not working.

I am getting flooded by spam emails that Earthlink SpamBlocker should be catching. It is causing me lost work time deleting all the spam flooding in. Earthlink closed out the first work ticket and escalated another new one. They are giving me useless remedies. The bottom line is that their service sucks, their tech support sucks even worse and I am going to cancel their stupid service.

I have been a customer of Earthlink for over six years. I have had, collectively, about only two years of working Internet, yet I pay for the service that I don't get. They have internally scammed me, given my personal information to strangers calling in, not helped me with either one of the two scams that I endured due to their negligence, told me that they were "Ashley" when it was an Indonesian male just using the American name, told me multiple times they would call me from the fraud unit four years ago as well as the time two years ago, and I am still waiting for both of these calls.

I can not get into my e-mail, they can not help me as their system is down (really comforting that their system is as bad as my service), and they keep telling me that my e-mail is not a valid one, although I have had it for years. One girl stated that she was the only one there to answer calls from the world. They refuse to connect me to America, but still won't fix the issues. I have a filled mailbox but can not get in as they won't help. I have been disconnected twice by strangers and they will not even admit that the people that called in to maliciously disconnected me, were not supposed to be allowed to even discuss my information, much less disconnect my services. I am paying for what?

I've been a customer of Earthlink for 20 years but the last 2 years have been intolerable. They don't take no for an answer. Their customer service leaves you forever online and hangs up on you after all that if they don't want to deal with your issue. My internet has not been working at all for the last 3 weeks. Yet, they want to charge me for it and insist that I owe them the upcoming month in advance! I finally gave in to them and allowed them to send me a new modem. But it will take 10 days and they would not commit to making this wait time no charge. Customer service is rude, pushy, and not concerned about the customers at all. If anyone is interested in Earthlink, don't do it! It has become a scam.

I have been with Earthlink since they were called Mindspring maybe 10 years ago. Recently, I noticed the DSL was dropping a lot.

I called Earthlink's customer service. They said I had an old modem and they would be glad to send me a new one for free. I waited two weeks and then called them back. I was told the first agent had been mistaken and they could only send me a new modem if I paid in advance. They did not offer any other solution to fixing my bad DSL. I refused to pay for anything and hung up.

Since I was moving soon, I resolved to quit Earthlink at that time. Two weeks before my move, I called them and asked to cancel the service effective August 1st. The agent said that was not a problem. I canceled all my utilities and moved on August 1st. In mid-August, Earthlink charged my account. I called and they said I was still active. I explained to them that I had canceled back in July. Once again I was told that my service would be canceled and the August charge would be refunded. I got the refund and thought the matter was closed.

The next month I got a bill from Earthlink. I called to ask what it was for and was told it had been sent to a collection agency! Soon after I got a letter from EOS/CCA stating I owed them $73.27. So far this has just been a waste of my time. But now this could damage my credit rating and I can possibly incur legal fees.

Earthlink has been my internet provider for over ten years. I have, from time to time, had problems with support, but nothing like this one. I have been trying for 3 weeks to get my internet service fixed, and have been dealing with their Level III technicians during this period, without success. I cannot find a way to talk to an American about this problem, and have reached the end of my rope. Their service no longer works, and they have not been able to fix it. I have spent $199 on a computer that did not need fixing, and I have spent over 40 hours dealing with their technicians.

Earthlink, my ISP, blocks e-newsletters to which I have subscribed. I have called them 4 times about it and still they persist. My ability to manage my retirement portfolio is compromised without the financial newsletters, and I have missed buying opportunities in my local market.

In 2007, I canceled my earthlink.net service because it was costing too much to maintain a house phone for just internet service. Things went well for a while but then Earthlink started collecting my monthly fee from my checking account. When I called them to say that they were taking out the fee, they told me that this was a different account than the one I had a record of. As it turned out, the account was from 1999 when I did not even live in the same area. I had moved from So. Florida to Central Florida. They have refused to further review their records to try to solve problem and will not refund anything. Beware, do not let them take auto payments, you'll be sorry.

Started having sporadic connection problems with Earthlink. Tech support thinks it might be my modem. They want to give me one if I sign up for another one-year contract. I've been with Earthlink for over ten years. You'd think they could replace the modem for free without having to lock me in for a year. I guess it's time to switch carriers.

My home phone and internet service provider (DSL) is Earthlink. I have been a customer for almost 2 years now. During this time period, my DSL service got increasingly worse. I am forced to call the support center almost monthly. And up until now, it has been tolerable although they never fully fixed the problem. But they somehow provided enough assistance to get through another month.

My last call on August 21st was answered by a technician, who introduced himself as Sebastian. He not only did not fix the problem, but made it worse. But it is not why I feel compelled to write to the Consumer Affairs. He refused to involve another Earthlink technician although I repeatedly asked him to do so, since he seemed to be incapable to deal with the problem at hand. He would not call the supervisor when I asked him to do so. And he refused to hang up the phone, because he wanted to prevent my taking after-service-call survey, even though I asked him repeatedly to so!

Finally, every time I call to Earthlink, now I am not able to reach the representative. After complying with the request to enter my phone number, it just goes to a waiting queue. And automatic recording notifies me every minute that the representatives are assisting other customers. Out of curiosity, I actually stayed online and my call was not answered for half an hour. I just hung up after that. I only assume that he blocked my phone number, so I cannot talk to anyone else. I work at home, and internet connection is vital for my work. It has been two days, and it is not getting better. I got a voice message from Earthlink saying that they need to send a technician to check out the main line in the building. I cannot even return her call, because every time I attempt to do so, I am asked to enter my phone number associated with the account. After that, my call is redirected to the waiting queue.

I had an account with EarthLink for 5 or 6 years. I close the account on august 2007. EarthLink then sent me to a collection agency for non-payment for April and May 2008. After hours of conversations and no resolution, I decided to pay the 2-month due and again make sure that EarthLink understood that my account was closed, and no one else had any authorization to use the account. For my surprise I received a collection notice for $130.55 on July 2010 for activates on my closed account for July and august of 2009. Why took one year to EarthLink contact me and how I can have a balance for usage of an account in 2009 if it was closed not just once, but twice on 2007 and 2008.

I have being on the phone with EarthLink for at list 4 hours on this month, with no results. They had promise an investigation, and to return to me with answers. Well, two weeks has pass. No answers. I again will pay a balance for an account that has being closed, just because I can't afford the time and resource and to protect my credit history. EarthLink is a disappointment. I wonder how they can protect their costumers' privacy sets if they can't figure out how my closed account has being activated. Once and for all, I hope EarthLink understands that my account is closed. I paid an amount of $130.55 twice on a closed account to avoid bad credit report, since EarthLink was unable to resolve my problem.

as of today they have told me they see no problem and there is nothing they can do to help me even though 3 techs that have been to my house have told me the problem is with the port on their end. and through the entire thing earthlink has demanded full payment every month. the bigest issue has been the stress and heartache of dealing with this for so long, as i buy and sell on ebay i need my internet and am afraid i will get hit for the cancelation fee when i switch services next week

We wanted to move the service from the one place to another place but we did not cancel the service. The Earthlink still charged me early termination fee because the Earthlink disconnected our service and caused us loss of a lot of money and it's very inconvenient.

On March 5, 2010. I telephoned Earthlink.Net in Georgia and asked that they change my visa card to another company because I had cancelled the card from which my monthly transaction fee was debited. I spoke with a young man who took my new card number and made the change while I was on the phone. Stupidly, on my part, I did not get a confirmation number for the transaction. My account should have been debited for the fee using my new card on March 20. On March 15, I was unable to send email via Earthlink on my Mac laptop. Assuming the problem was a technical issue; I phoned Tech Service and got a woman in India whom I could barely understand.

I spent about 60 minutes on my cell phone troubleshooting the same issues I had already troubleshot ineffectively by myself. The woman did not understand that I had already gone through the same procedures for five days in a row, which she kept repeating to me. She finally got rather rude and said it must be my AT&T Wireless attachment at fault and that I should call AT&T. Yesterday, March 19, my Mac desktop suddenly stopped sending my email through Earthlink. Now, putting 2 and 2 together, I realized that whoever, wherever should have posted my new credit card number has not done so.

I have tried to phone an agent today (Saturday), but apparently no one at the Earthlink Headquarters in the U.S. works on weekends. We have had this account for over 14 years and have had another serious problem with the accounting office when it went offshore. Unfortunately, we live in an area that does not yet have DSL or Verizon Wi-Fi service. I certainly intend to sign up with another company if I can find one that my co-workers recommend. I've had it with Earthlink! Inability to reply to business correspondence and orders placed.

When I signed with Earthlink, I described exactly what my need would be. Due to the poor economy, I was laid off from my job like so many others. At this point I decided I would open my own independent consultant/contractor office. This all started around the end of August. I started preparing for this in September, launching and posting resumes on several search sites looking for potential contacts. Now that I have these postings in place I needed to start preparing a domain name, web and email server for my company. Acquiring the hardware and software was the next logical step. After installing the operating system, I installed and configured the email software and started looking for the right ISP to put my company online. After talking to several ISPs, I talked to Earthlink who made promises to unblock any necessary ports I would need to accomplish my goal. My Earthlink services was activated on or around 12/10/2009.

However, I have not been able to get my email server online. I have called Earthlink support several times complaining I cannot send out my email. I can receive email, but cannot send out email because they are blocking port 25 outbound. After many calls I insisted on speaking with a manager. After explaining to the manager the promises made to me about ordering this service with all available ports unblocked including port 25 inbound/outbound he informed me Earthlink will not unblock port 25 for anyone. This is a major problem for me trying to start a business. So where do we go from here? Where Earthlink refuses to cooperate and unblock port 25 inbound/outbound, I cannot send out resumes, presentation, proposals and/or quotes. I have lost several potential customers that could have brought in several thousands of dollars for my one man company.

I had a dial-up account with Earthlink for a number of years. At one point, I switched billing methods from a credit card I no longer wished to use to a bank debit. Imagine my shock over a year later when I discovered that I had been getting billed on both cards! I called to cancel the service and get a credit for the overcharged amounts. I was told that I had two accounts, and they could do nothing but cancel them. No credit, no apology, nothing.

I called the company to cancel my phone service. I wanted to keep the internet. I was told I would have to cancel both service as it was a bundle package. Next I was told if I cancel my service, I will have to pay for a replacement modem they sent me year ago. They said that I had a one year contract agreement for the modem, which I never agreed to, but they claimed I did. This modem is cheap, flimsy, and poor quality. It never worked well. I brought my own modem and wireless router, because this modem they sent never worked properly.

My internet service was so slow and I had a lot of connection problems. And my phone would go out and I would be out of service for a week before they would fix the problem. They cheat their customers with agreements without really explaining to the customer what they are agreeing to. Record your conversation without your permission, and have you agreed to stuff under pressure. They won't solve tech problem unless you agree to spend more money for unnecessary products and service. They will charge you for things you never agree to. They over charge your account for software and services you didn't agree to. When you call for customer service, they try to solve your problem by trying to get you to buy software products at an additional charge.

Earthlink hosts my web domain. This website requires a security certificate. A security certificate has to be uploaded by the hosting company. Last year, it took Earthlink 45 days(!) to upload the security certificate, a job which takes about 15 seconds. I finally found the phone number of a vice president online and phoned him at 4:30 in the morning in California and got him out of bed.

None of Earthlink's tech people can actually contact engineers directly. This year, they moved my site to a new server and scrambled it. Then they moved it back, but they forgot to move the security certificate back. Then I called to ask them to do so. They told me that it would take 24-72 hours. Well, it's 96 hours later, and it's still not done. My site is down, and my customers can't use it. I am on hold for the 15th time, waiting while their automated annoyance systems babbles mindless corporate jargon at me nonstop so I can't even work.

Earthlink is the worst company I have ever dealt with. If you have an important site, do not situate it on Earthlink. Their tech reps are polite but powerless.

I have been with Earthlink for over 2 years and didn't experience any problems with the company until about 6 months ago. I called to setup DSL and wireless service. I was sent a Linksys router and when I called to set it up, after speaking with several reps, I was told it was bad and a replacement would be sent. I received the replacement approximately 10 days later and it worked until about 2-3 weeks ago when I kept getting "server not found" errors. I called Earthlink and became frustrated when transferred to a Level 3 tech who couldn't assist me. I then sent an email to ** and received an email from Nancy, who assured me she would have the matter resolved. A rep by the name of Stephen called me approximately 2 weeks ago and determined the router needed to be replaced again so he requested a replacement.

I called Earthlink on 1/24/10 to request assistance in getting it programmed and the nightmare began all over again. I spoke with three different reps and a Linksys rep. None of them were able to help get my router programmed. I emailed Nancy to advise her of my frustration 3 days ago and have not received a response. Now, I sit with a router that is not in use. I'm frustrated and at my wit's end with this company. Here's a copy of the email I sent Nancy on 1/24/10:

"This issue is definitely not resolved! I'm not sure what's going on with Earthlink and its technical team, but it's amazing I can't get "one" person to fully assist me without having to be transferred a million times. Do you have the same issues? I think not. Would you continue with the same mediocre service when you can find a better one? Why should I stay with Earthlink when there are other companies who don't have reps overseas who don't know **? I spoke with 3 reps yesterday as well as a Linksys rep who after an hour told me she couldn't help me and to call Earthlink back after I was 'blind" transferred to her from an Earthlink rep. Do you consider this good customer service? I've been in the service industry for over 10 years and have never seen such a mess. It definitely doesn't speak well of management or the company as a whole.

My router is ready to be used if you can find someone who can seriously help me. I refuse to stay on the phone for 2 hours at a time any longer and pay for service I can't use. If you can't assist me, that's fine. If not, then use this email as an official cancellation of service and I will send your equipment back and bid you "farewell". I have experienced emotional distress as well as stomachaches. I take online courses at home and this is more than I can bear. No one at Earthlink seems to be able to offer good customer service or care whether or not I get the router in use."

I called Earthlink on 10/31/09 to cancel my service (which I've had for 12 years). The customer service rep agreed to terminate my service, after offering me numerous incentives, like a 30% reduction in my monthly rate, a free month of service, etc. I asked only to cancel my account. Earthlink has continued to send bills and when I called, after getting transferred four times, plus once to a recording (necessitating a call back), I finally reached someone who tells me that there is nothing he can do.

On 1-17-09, we ordered Earthlink. They said I had 30 days to cancel if we weren't satisfied. We received the modem on 1-19-09 and hooked it up. But we couldn't get anything. They said to try it again the next day. We tried the next day and nothing. I told them I wanted to cancel, and they gave me to someone else and said they could fix the problem.

I was on the phone for 2 hours with them trying to fix the problem, and they didn't fix it. I told them again that I wanted to cancel, and they just kept giving me the runaround. My husband got tired of hooking up Earthlink, unhooking it, and hooking back up to cable. He did this 4-5 different times, and we just boxed the unit up and sent it back to Earthlink.

We are not paying for something that doesn't work, and I told them that. I have a certified mail receipt from where we mailed the modem to. I have explained all this to Earthlink, and they have turned us into 2 different collection agencies. We have perfect credit, and we are not going to let a fly-by-night company screw this up. We thought it was all handled through the 1st collection agency. Now, after 7 months, they are trying to go through another collection agency.

This company (Earthlink) must be really hurting for business. I have all my paperwork associated with this company. They don't give up. Again, we refuse to pay for something that we don't have.

After more than 10 years as an Earthlink subscriber, I cancelled my DSL account due to ongoing connection problems that Earthlink tech support acknowledged was on their end. I called customer support in September 2008 and told them to cancel the service. They did not cancel the account so I wrote to them in November 2008 demanding that they cancel the account and stop sending me bills. One year later, I received a collection notice from them even though I paid my account up beyond the period of service. I had another provider and was not even connected to Earthlink.

When I called customer support, my calls were disconnected and there was no way to resolve any issues with them online. I figured a letter would do it, but apparently not. Their tech support sucks, their customer service is shady, and my internet connection was intermittent at best. If there is consumer class action suit against them, I want to be part of it.

On October 13th I ordered free standing DSL internet service. It was scheduled to start on October 21st, after waiting until around the 23rd I still had no service so I called and was told it would be on in a few hours,after the next day I still had no service, between that day and the 26th I called several times(because I needed internet service)I was given different answers by different representatives (from it will be on after 7,after midnight, the next day, or answers like the problem was that verizon had not released the phone number and finally the stupid answer of they would call me when it came on) and I was also told that someone came out to my home to install my service(in all your information it says that free standing DSL do not need any kind of install, but even if that was the case wouldnt you schedule that service with the person that had to be home when someone came(If the phone company came out to your house they would ay least tell you what day they was coming right!)

So on or around the 26th or 27th I decided I had a enough I was tired of waiting on service, I was sick of being put on hold for 20-30 minuets each time I called, I was pretty feed up with being transferred from person to person and having to explain my issue over and over agin with each person I talked to, I was sick of the lack of communication skills, the lack of knowledge of your representatives and the ability to give correct answers. I called to cancel my service and this time spook to a supervisor that sound like he know what he was talking about and was really concerned and was not just reading a written out script that was given to him, he told me that verizon had not released the phone number and it was scheduled to be released on the 29th of October and promised it would be on by then(I asked if someone had to come and install anything and was told no)

just wanted to cancel my service, send back the equipment and make sure I didnt get charged for anything. the person I talked to that day told me I had to pay a early termination fee(for service I never had though no fault of my own)I then spook to a supervisor that though it was ok to tell me oh you can wait until the 11th just wait on more week so finally after speaking to these people for 40 minuets to a hour that day I was told I would receive the shipping labels and would not be charged for anything as long as they received the equipment back.

In closing this letter is to express my feeling about your big company and to say I cannot be alone.

I dont expect that anyone will respond to this letter or try to resolve this what started out as a miner issue but I will pass this letter on to whoever will read it....And if I dont get my $99.90 back into my account I will find other actions to take!!!!

I ordered internet with Earthlink. I received their package and it didn't work. I was told that if I was unsatisfied or if it didn't work I could send it back and I would not be charged as long as it was within a certain time limit (30days). I received it and it didn't work so I sent it back. It took three phone calls just to get them to send me the return label. Then I was told they were only going to refund a portion and they were charging me for shipping. At this point I just wanted out so I said fine. I have placed another four phone calls to them and have spoken to two supervisors and have as of now not been refunded a penny.

They have just charged my card again so not only are they not refunding me I cannot get them to cancel my account and stop charging me. Everyone I speak to there says they are canceling my account and that I will be refunded but it never happens. I just want to get my back and get away from this company. as of today I have been charged 32.90 and 19.95. and I cant get this to stop.

earthlink I call them and told them i did not tell them to take out of my account of my bank and they are taking out of my bank account every month and my bank can tell you they are and i have the bank draft to show where they are doing this. I call them and the lady told me this account was close. Well if the account is close how is they getting money in my account. This has could me much trouble every month paying over draft fee of $27.00 every month when paying bill.s and worring what to do about this

I have been an Earthlink customer since July of 2005. My service includes home networking, which means I have a Linksys router and a modem (both were provided by earthlink at my cost of course). I have been paying 39.95 a month for the DSL service, plus an additional 7.95 for the home networking, 9.99 for use of the router (I never understood this) for a total of 57.89 a month (before taxes and other charges). I have always had problems with my service, and trying to get help from the Tech support in India.

A few weeks ago, I lost connection to the internet and called 888- which is the tech support for Earthlink. I spoke to someone (I never could understand her name) who gave me a run around for over two hours, changing settings on my computer and so on. Finally I was told that my modem was bad. I said okay fine replace it. They informed me that it was going to cost me 69.00 to replace the modem unless I signed another year contract. I again said fine just send me the modem. I requested it to be overnighted and said I would pay the extra fee, but I needed it tomorrow. They set it up and assured me it would be delivered tomorrow.

Well next day, no modem. I called back and I was told that the order was not even put in until earlier that day so it would not be here til the next day. I was very upset and told them I had better not be charged the overnight fee as it was not overnighted. The next day, no modem again. I called very very upset asking to speak to a supervisor, and was given the run around again. I was hung up on by one rep who stated she was not going to have me yelling at her. I told her I am not yelling at you I am wanting a supervisor and you refuse to get me one. She hung up on me.

I called back and this time I was not nice at all. I demanded a supervisor, once I got connected to someone that claimed to be a supervisor, he told me that the modem should be there the next business day. I asked why I was lied to again and again. He only said I have no record in your account you were told you were to have this overnighted. Yet stated I do see a charge for overnight shipping on your account. I told him that better be removed becasue I am not paying for it. He said he would remove the 39.95 shipping fee and give me a months free service for my trouble. I said fine. The next day the modem arrived, I called earthlink to get it installed and back online. However I was having the same issue as I was having with the other modem, it wasnt recognizing my dsl line. I was then told that they would need to send a technician to my house to test my line becasue that must be whats wrong. I was very angry, it is now over a week and noone knows what the heck is going on. I was given a hard time about "when" I could get a technician out to my house, when finally I was sent to a level one tech supervisor who set it up to have a technician out to test my line the next day.

Once the technician left I called Earthlink back and was able to get online for the first time in almost two weeks. However my speed had gone from being able to watch you tube videos with no problem, to below dial up speed. I ran a speed meter test just now and I am at 86.40kbps. My speed I am paying for is 3.0Mbps . I have called Earthlink several times to have my account reimbursed for the tiome I was not able to connect as well as what I have not been getting since my service has started.

I have been told it is not their problem, they refuse to credit me any money Ihave paid with the exception on 68.00. They debited 113.00 out of my checking account a week ago for the shipping fee and a months service, It took me three days to have that approved to be credited back in my bank. I am still being charged the 60.00 a month. I requested that the technicnan come back out to my house and reverse whatever he did when he was here becasue I was able to get a good connection until then and they refuse, stating it is "NTP". I am looking into cable for internet service but am rtequired to pay a deposit for it and I cant afford that right now. Earthlink has told me to cancel my service, again yes they TOLD me to cancel my service and when Iattempt to do so they are trying to hold me accountable for the year contract I signed when I gopt the new modem. Even though it is not possible for them to give me service they are trying to hold me to this contract and refuse any refunds for the past four years of not getting what I have been paying for.

My DSL account was terminated on 9/21/2009 for non-payment of my bill. I paid my bill in full online with a credit card in a "chat" with a Customer Service Rep on 9/26/2009 with the assurance that my DSL would be "reconnected immediately." Further, they waived the $99 reconnection fee, but said that I would owe $39.95 for DSL, $15 for reconnection, and $1.95 for extra webmail space. I agreed to this. When I found out some three days later in another "chat" with a Customer Service Rep that my DSL service would be restored "in about five days" or more, I decided that I'd been lied to and since they broke our agreement I would close my Earthlink account when I'd found and signed on with another ISP. On 9/30/2009 I signed up for a DSL account with DSL Extreme and my line was activated on 10/5/2009. At no time did Earthlink restore my DSL service or provide me with any services other than dialup, of which I am allowed twenty-hours/month free of charge.

This morning I called their Customer Service at 888-EARTHLINK and spoke with someone who said they could help me cancel my account. After some time they said that my account balance was $56.90 and that I would have to pay that before they would cancel me. Once again, at no time since 9/21/2009 has Earthlink reactivated DSL and provided me with anything other than dialup; Earthlink has provided NO SERVICE, so I don't owe them anything except, perhaps a few hours above the twenty free hours of dialup. How much could that be? They charge $14.95/month for dialup. Becoming hostile, they informed me that I have some 60-hours of dialup over the twenty free hours, and that I owe them $56.90. I'm refusing to pay for services they have not provided, and the $56.90 was supposed to be for DSL. Ultimately, I told them "**** you ****ers!" and hung up on them. They clearly will not close my account until I pay them $56.90 that I do not owe.

Tried to cancel my Earthlink account for over a week. Could not get through their automated phone system until the 8th day. When I told the agent, April, I wanted to cancel she started into a sales pitch. I told her all I wanted to do was cancel that I no longer wanted internet service. She then tried to make me feel weird since everybody has internet access. I told her again I didn't need it and wanted it canceled. She said she had to pull up a lot more info. I told her just give me a confirmation number or I was going to call my credit card company and have them "cancel" the account by not paying.

They really jerk you around and do everything they can to get you to give up trying to cancel. Not only that but the dial up service is horrible.

In August 2007 I called about an Earthlink and ATT ad for DSL service. I have been with Earthlink since 2000 and several years before as Infinet customer. I have been happy with Earthlink service and wished to continue with them, so I asked if they would meet the price in the ad for $19.95. The representative said he had to consult with his supervisor. He did, said the supervisor had approved a rate of $21.95 if I agreed to continue with Earthlink for another year. I agreed. That is when the problems started.

I never got the free DSL router, so Earthlink agreed to ship me one at no charge.

Although I called many times during this period, a call on 9-9-2009 is particularly important because I called and talked to Eileen. I explained a little about the situation and she cut me off to tell me that $21.95 was not the rate I was supposed to be charged and then she started telling me amounts for protection plans, and several other things I had "signed up for" I told her that I did not sign up for any of those things and before I finished she hung up on me. I filed a complaint with a consumer service on 9-9-2009.

My service was terminated on 9-29-2009. When I called I was told that I had put in an order to cancel my service on 9-29-2009 and that I would have to pay approximately $99 + additional charges for reconnect. After nearly an hour chat she agreed to begin charging me $21.95 but she also told me about all of these other services I had been paying for. I told her I had just learned about all of those. I have been requesting an itemized bill---or any bill for that matter from Earthlink. I have never received a bill from them since August 2007 when this began. Prior to August 2007 I received an email billing statement that listed all of my charges. Despite requesting this many times, I still haven't received.

I did call during mid 2008 to make sure I didn't have any other services than the monthy and was told I had been billed for a month of something he sent out when my 11 year old called for tech service. He agreed to take all charges off and list that nothing else would be added in the future.

I have records of dates and times and names of people I spoke with. I aso have a copy of the original $21.95 Earthlink ad. I also have letters I wrote and mailed to Corporate Headquarters in Atlanta.

My fear is that they will again cancel my service if they find out about this complaint. I am still not getting proper service from Earthlink for canceling yesterday without my consent. None of us are getting email or nothing is working properly. Spent another 45 minutes with tech service last night and still can't get repaired. My husband fears he is losing business because of this problem Earthlink caused.

I've been a loyal customer of Earthlink for more than 10 years, ever since they were called "Mindspring". I've had a DSL connection with them for almost four years. In March of this year, I was changing addresses and I called Earthlink to switch my service from my old address to my new address. The change was supposed to take place on April first. Come April first, I still had no working DSL connection. Repeated calls to their tech support in India only yielded empty promises of "we'll get back to you next week", etc.

I suspected the problem was with my old DSL box, which had been acting up for several months, anyhow. I requested a new box. At first, tech support was reluctant to send me a new one. They told me to just "try to work with it". After two more weeks of no service, I called them up and demanded a new DSL box. They said they'd send me one for $75. I told them I just wanted the replacement of a defective box and they eventually promised to send me one for free. (Although they ended up billing me for it despite their promises.)

Even after getting the new DSL box, the service still didn't work. During one of my frequent calls to the service department, I asked if I could get a physical address for Earthlink so I could send back the old, defective DSL box. They said they'd send me a pre-paid shipping sticker, instead. Shortly after this, I got a notice from EARTHLINK stating they were terminating my DSL account. The wording of the form letter made it sound as if I'd requested this, but I hadn't. I'd just wanted to send back a defective piece of equipment. By this time it was August, and I hadn't had a working DSL since March.

Yesterday, I got my monthly invoice from EARTHLINK, and they charged me a $171.90 "early termination fee". As I stated, I've been an Earthlink customer for over ten years and I've had a DSL for almost four years. I didn't even terminate my account and for that matter I hadn't even had one second of DSL service for five months. By what reasoning should a be charged an "early termination fee" for a service I'd never even been given?

I'm going to attempt to reach someone in their home offices, if I can find them. After that, I'm filing a complaint with the FCC.

I am writing to you as I am extremely disappointed and unsatisfied with the level of service EarthLink has provided me this year.

Apparently I was offered a free trial of PC Fine Tune and Sysmatec Antivirus program for 30 days. I was not aware/notified of this free trial at all. EarthLink then took the liberty to charge me for these 2 services since 1/24/09 ! Unfortunately I was just made aware of this issue now as I started a new job in December 08 and have been travelling overseas for the past 8 months... I am not able to access EarthLink webmail account on a consistent basis from my work laptop due to my new company policy.

So now I have a new personal laptop at home and when catching up I logged into "My account" as I noticed my monthly charges where higher than usual... over $50 instead of my usual $39.95 due to these 2 options being charged.

When I contacted Billing Support yesterday Samuel K was helpful although difficult and only was able to cancel these 2 options and give credit for the month prior.
I then contacted Amex and they suggested me to get a supervisor at EarthLink to help with this issue as they are only able to dispute charges 3 months prior.

Today I spoke to Sid K and he was only able to offer me 2 months credit.

Honestly feel this deceptive... how can EarthLink offer a free trial then if the customer does not physically know to log in then Earthlink goes right ahead to add these charges??!!

Conclusion: I want a FULL REFUND credited to my account. If not then I want free Internet DSL service equalling the amount I spent on these 2 services since 1/24/09.

I have DSl with Earthlink for one year contract back in 06-2007. Back in 01-2009, I called in to Tech support due to interuption on internet service and she offer to replace the modem for me. For the past three months, I am getting such a slow speed on my DSL and I have placed several calls to Earthlink tech department and received no soultion from them.

As of today, I spent another two hours with Tech support and they told me that may be the site is too far to support my service. So I start to look for new carier. When I called in to cancel the service, that is when I found out that by replacing the modem, I accept the one year agreement with them. No one mention anything about the contract agreement to me. I did not consent verbally or in writting and they just stuck me with the contract without my knowledge and now refuse to waive the termination fee and want to charge me for the modem also. They charging DSL and provide a speed slower than dial up.

After numerous attempts to try to work out with them without success and now they are holding me in prison for another 136 ddays with them. The business practice that they are using is so low and unethical.

I had Earthlink service from July 2003-May 2007, at which time I cancelled service. I had relocated, and cable internet service from Earthlink was unavailable at my new address. There were no issues at the time, and I had considered myself a happy customer.

In May of 2009 I began receiving automated calls saying that my account was delinquent, and that I owed $30.19 for service for the previous month. I called, and after finally getting a warm body found that none of the information matched my old account, or any of my information. The address is a FL address; I live (and have always lived) in NC. The password, PIN, and mother's maiden name don't match either. The only thing that does match is my phone number.

I have been unable to get my phone number removed, as they cannot verify the account with the incorrect information (that I don't have). I have been disconnected (read hung up on) 4 separate times as I was being "transferred". I have been promised a callback from a supervisor on 3 occasions (in 10 minutes), and have never gotten a call.

The supervisor that I spoke with yesterday was rude, told me that she would have to call back in 10 minutes, and when I replied that I would hold rather than be called back became very agitated with me. She again told me that in a very rude manner, as if I had no choice, that she would call me back at the number listed on the account. I informed her that I was calling from my cell phone, as I was traveling for work, so I would not be at the number on the account. She told me that was the only number she could call me back at, that she would call back in 10 minutes. I reiterated that I could not physically be at that phone number in 10 minutes, and asked for her supervisor. She informed me that she did not have a supervisor, so I asked if she worked for herself. She stammered and initially answered yes, but then backpedaled and said no. That was her first blatant lie.

At that point I again asked for her supervisor, and she refused. She told me to call back when I had time to deal with the problem, to which I replied that I had just spent the previous hour and a half trying to resolve this, that I had time now. She gave me the same automated number I had first called (and was transferred around 3 times). I told her that number was unacceptable, that I wanted a number that would get me to a live person who could help me.

She then gave me a different number with an extension, which she assured me would get me to a supervisor (her second blatant lie). That number was also an automated phone tree, and landed me right back at first level support for dial up customers. The account in question has cable access, so I was again transferred.

All I want is for my number to be removed, to stop the calls about an account that is not mine, and to ensure that my credit is not impacted, because it is not mine, and will most likely go to collections. Unfortunately I don't have a single contact name, as the call center has apparently been outsourced, and I have difficulty understanding the support personnel. At this point, I am unsure what further action I can take.

Things became so bad with the service, slower than dial up that we canceled service. Its also partly my fault, bc of the confusion I hadn't paid the bill in two months and so I had to be reinstated and pay the $100 plus dollar reinstatement fee. That's where they got me. Pay that fee and into a new dsl bracket for the early termination fee.

I wasn't aware of the termination fee, but sure enough I received a bill for $149 plus taxes. When I called to complain they said I if I wanted to go back online they would have to charge the reinstatement fee so my total bill would be $350 bucks. I said so you will still charge me the termination fee? and he said it was in collections so there was nothing he could do about it. Thank God they don't have access to my credit card!

I switched my phone service and ISP to Earthlink about 3-4 years ago due to difficult financial situations and found I would save money with Earhtlink. Today, I regret the day I switched over to Earthlink. I have made endless calls for tech support due to my constant loss of Internet connection. Despite the fact that I have to wait an eternitiy on the phone, their tech support personnel are able to walk me through and get me back up again. There have been times where I have had to call almost every day for consecutive days.

My phone line is also with them. The clarity is horrible! The person on the other end sounds as if they are speaking under water. I use my house phone so I can conserve my cell phone minutes. When I call Earthlink I use my house phone and it becomes very difficult to understand them. This time around, I was without phone service for almost one week, my alarm wasn't working since Earthlink is VoIP, and my Internet service was unreliable. Not having my phone working was a safety to life issue since I would not have been able to call 911 should an emergency come up; should the alarm have been needed or gone off, etc. I have been paying their full monthly charge without receiving "full" service.

In the past, they have also notified me that my bill has been past due. I have had to call and complain several times, providing them with proof that my payments were made on time. After my last complaint, this has not been an issue again.

In the month of January 2009 within the week of the 19th I contacted EarthLink to set up a free standing DSL account with there company. At the time of my call I informed the service provider that my family had recent had some financial hardships and had to disconnect our home phone service. I was told by the service provider that EarthLink would however be able to provide internet services for my home. At the end of the call I received an account number.

Later that week I received an automated call from EarthLink stating that EarthLink would not be able to provide the services I requested due to the fact they didn't offer Freestanding DSL in our area. I then called back to EarthLink to confirm this information and at that time I received a cancelation number.

On May 27, 2009 my wife was reviewing my credit card statement and noticed a bill from EarthLink for the sum of $29.90 I then called EarthLink that same day and was told that still were billing me for internet services even though I requested the account be closed. When I demanded a refund of all funds billed from my credit card $119.60 I was told that they could not confirm that the account was original closed with out the cancelation number. However they would be willing to return two months of funds billed to my credit card. I informed the supervisor Mr.Geremich that this was not acceptable and that I would call back with the cancelation number. I was also given a reference number 146097344.

On May 28, 2009 I called back to EarthLink and provider the above mention cancelation number and was told that they understood the problem but would not refund any of my money. I am out $119.60 in credit card charges as a result of Eartlink billing for services that were never approved or provided. I may need to change my credit card information since I am unsure Earthlink will follow through and cancel my account or will continue to bill me.

According to one earthlink, the "cancellation codes are sequential and assigned by the computer". That would mean that in the hour and a half between my cancelling one account and finally getting rid of the other... that over three thousand clients terminated accounts with Earthlink. One "tech" insisted that I was required to pay a $7.99 per month charge to connect with individuals knowledgeable in WiFi systems even though the computer was connected directly to their incredibly slow NETOPIA modem. I, for one, intend to sue.

The DLS at my home businesss was completely OFF for over two weeks, with NO promised date for repair. All my patient efforts to cajol them into to taking my needs seriously was met with scorn, denial and abuse. I have yet to determine my financial losses, but they are SIGNIFICANT.

I started with Mindspring in 1997 until Earthlink bought it and I have been with Earthlink ever since. SO I HAVE WASTED 12 years. I had 8MB speed that was downgraded to 3MB that was further downgraded to 1MB by Earthlink (level 3 technician) due that I was getting disconnected.

I have been calling Earthlink since January 2008 to cancel my service, but couldn't as they would keep me by giving me refunds. It has become worse and on May 8, 2009, when I called Earthlink and requested to cancel, Natasha told me that early termination would apply and she could not do anything about it. I said that you are interested to get your money, but what about my interest? I have been calling you for a year and a half and nothing has resolved.

Every time I call about disconnection, master technician III tells me that he/she would into it. Honestly, Earthlink is EVIL. Stay away. Save your money. And, if you have to spend it, then join Juno or Netzero. I am sure they would be faster and more customer friendly than Earthlink. Their advertisement "Earthlink revolves around you" is a LIE.

On December 19, 2008 I called to cancel an account that I had set up in 2002 for my elderly mother. I was told the account was cancelled and that I would be receiving a refund of $9.97. I never received the refund and instead have been charged $9.95 per month for the last 4 months. I called on March 9, 2009, and spoke to 'Sam' who apologized and told me he would issue the refund for the $9.97 and the $9.95 charges for February and March for a total of $29.87. That was not done. I called again on May 1, 2009 and spoke to Archie who repeatedly said he would cancel my account effective that day.

I repeatedly told him that I had already cancelled the account on December 19, 2008 and that I was just calling to be refunded my money, which now totaled $49.77. He said I would have to wait 3 days and call back for a refund. I called back on May 5, 2009 and spoke to Robin and then his supervisor, Nick, and was told that my account was closed on May 1, 2009. That although they had a record of my previous calls, the records indicated that while I had called to cancel, the representative had talked me into continuing my service. I argued that that was not true and asked for Nick's supervisor. Initially he told me there was no one higher than him. Eventually he said his supervisor was named Lise, but that she didn't take calls and there was nothing that could be done for me.

Any reasonable business would give a full credit for a future month of service that was never used. Earthlink is a completely unreasonable company and avoid them if you can. Lost $57.71.

My company, which counts on potential customers being able to e-mail us, has had no e-mail service since some time in the middle of the night and now it is 3 pm and no end in sight to the no-service. I have tried over ten times to reach an actual human on their technical support line and all I get is denied, and a message saying they are having a lot of problems. Meanwhile I'm losing potential customers.

I have been having trouble with my internet connection. I am always getting errors and frequently cannot use the internet at all. I have placed at least 8 calls to Tech Support and never receive a satisfactory result. I have asked for credit since I am still paying for a service that I cannot use and the tech support team is not able to help me. I have not received a credit. The representatives I speak with always blame the error on my computer but there isn't any other problems occuring. I was also told I would receive a free modem when I sign up for my service and never received it.

When I called about the modem I was told it was not provided and a representative would never had told me that. THere is also a seriouse communication barrior since none of the representatives are American. Their English was fair but were still unable to completely understand the trouble I was having or unable to explain how to repair it. I was usually given a promise to send out another Earthlink CD to reinstall and have never received it.

I am unable to access the internet to order presciption medications for myself and my son. I have had to call our physicians and request new prescriptions to take to a local pharmacy. I operate a direct sales business from my home and am unalble to communicate with my clientel of over 150 scrapbookers. I have had to go to my neighbors to use their internet service to place business orders and I am still paying 14.95 a month for inadiquate service.

I have had my home phone service with Earthlink Voice for a couple of years and had no problems until a few months ago when I discovered that sometimes there is no dial tone and other times there is only static. Also, occasionally, my phone calls are interupted.

Paying for telephone service and not getting it 100% of the time is not right. I went to Live Chat once (the DSL continues to work!); when that person couldn't help me, she suggested that I call Earthlink, even though I had no telephone service. I did call on a cell phone and was informed that the problem is a national one!

After being an Earthlink DSL user for years, I switched to Time Warner Cable, and called Earthlink on Feb 13, 2009 to cancel Earthlink DSL service on my home phone number. After speaking to a supervisor, I was told I would receive a partial refund for Feb 2009, already billed to my Visa card. March 8, 2009 Earthlink illegally charged my Visa for March 2009 service. I called Earthlink on March 10, 2009. I've been told that I will receive the $29.95 credit for March and that service has been cancelled. I have yet to see the refund, and I feel I am still owed the partial month credit for February (from Feb 13 to March 8). Should I be putting the $29.95 March charge in a dispute state with Visa? Have you received other complaints of unfair/illegal business practices by Earthlink. I'm really shocked that a large company like this can be so blatent in its inappropriate business practices. I was extremely clear on Feb. 13 that I wished to cancel Earthlink services immediately.

I'm sure you know about the Internet provider Earthlink I have DSL with Earthlink. They call me at least 30 times monthly. I am unable to add them to the do not call policy because I have an account with them. Here's my problem. 1st of all I always make my payment on-line for the 15th of every month (on time) On the 20th of every month I receive about 10 phone calls daily every day. I had asked them several times why they keep calling. Earthlink claims although my payments are always made on time. They must collect an additional $29.95 (my monthly payment amount at the end of the month to pay for nexts month payment that's not due for at least another 20 days. I had expalined that I had never agreed to make additional payments that are not due yet.

I had further explained if I'm not past due, please don't call me. They always insist I was never past due but an additional payment must be made now for next month. I got mad and asked Earthlink not to call me anymore. TO date they have called over 100 times to collect funds that are not owed. Please assist in having them not call me anymore. Besides I'm not the type of person to pay my mortgage payment twice in one month either. I think they are scamming people to show an increase in company profits.

Lots of rude people from Earthlink, mostly from India,calling over the phone every month for nothing. Demanding additional money not owed or due. Over 100 calls monthly.

I signed up for DSL in my area of Los Angeles, CA. 90016 on December 12,2008. I tried to use the internet in Feb. 2009 and found out that I didn't have a connection. I started calling the customer service trying to get help with this problem. Italked to Paul the first time and got a ticket number and was told to call with in 24 hours. I called the next day and got a recording telling me to give them another day in order for them to fix the problem. This went on for a couple of weeks to no avail. I continued calling customer service and speaking to them over the telephone and I even went on line to speak to a customer service rep.

On Thurs. Feb 12,2009 I was home and called customer service again. I was once again passed around to several people who were unable to help with the problem. I was on the telephone for over an hour and a half between talking to people and them being transferred and waiting for the person to answer. I finally asked to speak to a supervisor and this is when I got to speak to Morgan Garcia. I had to explain everything all over again. He goes by some type of script because he wouldn't answer any questions I had or it seemed that he was not listening to me at all. He told me that he could pass me through to a technician for the problem and when I asked what would he do, I was told by Morgan that he couldn't answer that question.

I just realized that this would go on and on and I decided to inform him that I felt that this was turning into a fraud because I was being charged for the service I wasn't getting. If I was correct it was probably since I signed up in Dec. that I haven't been getting what I have been paying for. Morgan didn't offer any type of suggestions other than being passed to a technician or discontinuing the service. I explained that there is no service because I haven't been helped and even talking to him it seemed that he wasn't going to try to offer any other alternative to this problem.

I was charged 150.00 dollars for the opting out early contract. I have been upset because I did this because I believed that there wasn't any way for them to help me plus I didn't believe that they wanted to offer a way to solve this problem. To be charged for something that doesn't work and then paying them to stop the service that you never received is a fraud to me.

I am trying to cancel an Earthlink $ 3.95 charge that shows up on my credit card since months!!! I have not used Earthlink in years and cannot remember any passwords. If I call their phone line they claim that they cannot find me in their computer. They cannot even tell me which one of their services is supposed to cost $ 3.95. And the next month I find another $ 3.95 charged to my credit card. Getting those charges reversed is a very cumbersome process. My

The $ 3.95 have been charged for years! Because both my husband and use this credit card we thought the other one was the one using some service. My next step will be to simply cancel the credit card. The company was not willing to simply stop payment but i s making me fill out a lot of paperwork for EVERY MONTH CHARGED! I hate Earthlink

I am taking care of my mother's business affairs for the present because she has been suffering from a serious knee injury which she finally had replaced. So, I notice on the statement there is a charge for Earthlink ISP services in the amount of $21.95 and I am stymied; my mother has Verizon DSL - HAS HAD DSL for over a year with them! I personally canceled that account myself! I called the number listed on the bank statement straight away and was argued with for a few moments, put on hold, argued with some more, put on hold some more, and then was told there was nothing they could do. Well, I said, I have no idea how it is in India (which I'm SURE is where this call was routed) but we here in Jersey don't take no for an answer so easily - certainly not when innocent older people are being ripped off without their knowledge and only find out when someone like an adult child or friend notices - its an outrage!

I was then put on hold some more, to which my reaction was to disconnect the call. I then called back, and to no one's surprise, there was no record of my call - nor any of the other calls I had made to Earthlink EVER - including the ones I made to cancel the account (there were three, IIRC). Speaking with a woman called Lila, I explained again what my problem was. After several minutes talking with her (and patiently waiting through another period on hold), she came back on and told me that she had pulled up the info on the account and said she would be refunding my mother's bank account for 60-some-odd dollars. I politely thanked her but asked her why only three months' worth of charges when the account had clearly had no activity for over a year since it had been canceled. She then checked and confirmed that there had indeed been a huge period of total non-use for a year or so, but told me she could only refund me three months' worth and if I wanted to persue the issue, I would have to 1) visit their website and 2) use their 'contact us' link to do so.

After hanging up, I went to their site and used their link, where I was rudely informed, twice - by template response from Ross I - that it was their perogative to only go back 30 days, and if I didnt like that, it was too bad, because that was their policy. That was all well and good, I said to this guy, but considering they were deciding to go against their own policy by paying me back for 90 days, their policy was, for all intents, flexible. Furthermore, if they were admitting they failed to cancel the account, which the Lila I spoke with DID, and then they were willingly going back on their own 'policy', it stands to reason they know full well they were responsible for the entire years' worth of charges they had taken without my consent. I explained about the health problems and the hospitals and how they were taking advantage of a senior citizen and knowingly stealing money for services they had not been providing, or authorized for that matter, and this 'Ross' told me to take the money or not, but there was no other recourse.

Well, I beg to differ. I called their corporate headquarters today - four times. Each time I was re-routed and then disconnected. I called from a landline and a cellphone, just to be sure it wasn't my technical problems. I will continue this quest tommorow and intend to inform them I have both posted my complaint here and will be forwarding a tip about their scams on old people in our ever-declining economy to the top three local news stations as well as their national affiliates. I have no intention of allowing them to steal over a year's worth of charges for services they couldn't fully provide even DURING the time period they were actually contracted for. I'm glad to see there is at least a site like this where people can let other 'little' people know what the big bad faceless corporations think they can do to us. Thanks for this service...you guys are doing a good thing.

So far, my mother's bank account has been charged $21.95 a month for approximately 14 months, I've spent two hours on the phone today, about 2 hours going over bank statements, and I plan to spend an unlimited amount of time on this in the coming days because I have HAD it with seeing people get stepped on. I cant even imagine how many overdrafts have occurred because of this...I usually blindly transfer money into the accounts when I need to use them to pay bills or for services, but its potentially 30 bucks a month for over a year (I remember at least three ODs). And I already know that until I fix this, I will spend countless hours of my life, which I will never get back, listening to my mother rant. I deserve a medal as it IS!

They switched my account without my consent and I'll get them for this. All of sudden, my account with earthlink disappears and I was informed that brighthouse just changed my account my account....

My DSL did not work all over suddenly. I have had no trouble before, this was the first time. I had to call support everyday for 30 days in the evening after work with no result. I spent between 1-2 hours on the phone each day and then chatted with Customer Service during the day. No resolution at all. Finally I decided to close my account and get a different service. I can't close my account because I am yet again put on hold for a long time.

Finally I got through today and asked to close my account. The rep. disconnected our call, I am assuming she closed my phone line right there and then while I was telling her that I am calling from home. I made another call via my cell, but I was put on hold again. I still need to closeout my account with a confirmation. I will keep trying....it has been an absolute nightmare. I really believed that sending calls abroad worked, but in reality it does not. They hang up the phone on you, they put you on hold (at one time for 30 minutes and I had to hang up) forever. You ask for a Suervisor, they don't transfere you call. What a nightmare!!!!

I could not complete my class online I had to re-register again. It cost me $600 dollars and $40 for books.

I applied for internet service from earthlink some months back.On dec 22,2008 293.40 was taken from bank account, which the only money to be taken was monthly bill.On my email with them they stated the charges was disconnect fees and reconnect fees, which I never was without the internet.I tried to contact these people even CEO and no-one got back to me. I want my money back for those fees, because i never was diconnected or reconnected.Those are bogus charges.

I started to have problems with my internet about 1 1/2 months ago. when I finally called about the problem on Jan 16th the rep had me trouble shoot with my computers and I did. The internet came up but went right off within five minuets. I called back and the phone calls would take 30 min or longer. the problem still persist. I then ask to have the service turned off and they refused saying I was under contract and I would be charged a $150 fee. I have not been able to get internet connection on a daily basis now for about one month. They claim a technician was sent out to check the line and he reported nothing was wrong. the only way for them to wave the early disconnect fee, that the tech had to say there were problems with the line.

I have consistantly called earthlink and no one has been able to help me. I am forced to pay them even though I cannot get internet service. They have attempted to call me but I was not available or missed the called I feel I have dine everything possible to resolve the problem. Not to mention the language barrier because there call center is located in India. The problem has gotten worse since I started to call on Jan 16. this is the first time in the last five days I was able to get on. It kicks me off after 10 minutes. I have been a customer with them for 7 years.

I received a bill 12/28/08 from "earthlink" advising me that I owed $3.95 past due with an account number. After that, I recieved two phone calls to my home (on my caller ID) with some heavily accented people with phony westernized sounding names that I confess I don't remember. On both occassions I told them I did not have any paid services to Earthlink in my name. That in past the Sprint telephone offered the Earthlink "free" to it's customers wanting DSL. When Sprint went "away" either bought out or kicked out by Embarq, I received notification that I'd be offered Embarq services for email, which I took upon cancellation of the Earthlink relationship. This was two years ago...therefore, with only one computer in the house, I figured, this must be a scam to get old subscribers roped into the service again.

So, the third phone call I got, today, I stayed on the line with the people. They wanted me to confirm my fathers middle name which I would NEVER use and have NEVER used as a password clue or password itself; further none of the people could verify my mailing address...bizarre! then they were advising me that my credit card ends in 0002 and if I just give them the rest of the number, we can take care of the bill. Well, the last person tried to talk me out of calling the Attorney General, which of course, I am filing a complaint. They didn't or couldn't furnish any data re: when the account was opened...nothing...they just had my phone number, my name and that I now as of today owe them $7.95.

I too like another contributer got the fraud department thing and so forth....I stopped them at the Fraud department because I told them that if they investigated that might legitimize their claim against me and therefore, I was calling the Atty General's office, Consumer Complaints for the Commonwealth of PA and that I'd file a protest to credit agencies disputing this charge since it's so low. I told them I refused to pay the bill, as they could not even verify anything without me giving them data to access an account that I never started. What a hoot.

After having Earthlink dial up since 03/2000 which I had no problems with I decided to try the DSL through Earthlink in July 2008. It is advertised as very fast dsl. In time I found this to be completely false. I had alot of trouble getting it installed first time so was sent another modem. After all the trouble I had the first time was not too anxious to set it up so probably passed the initial free month in the time waiting for it and putting off setting it up. Finally did then took awhile to get set up with router. It was after that I noticed I could not watch streaming video and my computer was going so slow.

Finally in October 2008 I had my cousin an I.T. guy look at it for me after I ran internet test to test the speed of my modem. He said it was worse than dial up and with the way they had me configure my router with their modem it was like a log on type router connection he thought was very poorly done and was slowing my service down below dial up standards. That is when my three months ended and they upped the price to $39.95.

I then switched to ATT and called Earthlink to cancel and go back to just an email account. I was told for $20 a year I could do that. Then I was informed ohhh you will be charged $150.00 for early cancellation. This is when I asked to speak several times to someone higher up. Finally I was given the ok by Bryan and given a case number and email notifications to cancel no charge and re imburse new charges and only charge me $20 for the year. They then started all this credit and debit to my account that had no money on this day and so was rejected. They tried to charge my credit card on my bank account a total of $179.83 and credit 50.00 and $99.99.

Was all rejected my account had no money at the time and all I wanted was the credit to apply to my $20 anual fee. So then I never got my credit and they continued to bill me $39.95 in November. I did not see it till December so after talking to my bank about what to do I was told to close that credit card on my account and issue another one. Before filing dispute with my bank I was going to try to deal with them first but for now cancelled my card. Went into the holiday shopping season with no card.

I got my new credit card and I believe I activated this on the 18th or 19th and now somehow Earthlink has aquired my new Credit card number on the 17th and when asked how they have no information other than it was changed in their office on December 19th. My bank has no idea how they got the new Credit Card number and again today I am on the phone with the same arguments about the $150 charge and trying to stop them from billing me.

I read the complain for Earthlink, I'm amaze, how many people complain. I got my earthlink internet from a third party, Broadband National, I remember I should pay 19.95 a month. But in my bills its 35.00, and told me they can give me special 29.95, so now I am paying 29.95 and told me they don't know Broadbannd National, ??. I admit their DSL is really slow, but it doesn't bother me. I only use DSL to be able to chat with my parents and relatives using webcamera and voice/or speaker.

A few months I have to call Earthlink, either webcam is not working or the voice, they fix that. Then a few more months passed, my speaker don't work, so now I end up using headphone because if not, the other line can't hear me. Now I don't hear in the speaker and headphone. I called earthlink thrice, once 45min but nothing happen. I called the next day, 45 min got disconnected and the other call is almost an hour telling them I would like to cancel my account, that I need to talk to the supervisor because I don't like to pay the disconnection fee of 145.00.

So now I'm in the air if they will disconnect my DSL with or without fee, they can't deliver the needs/internet connection I need so I should really not pay the disconnection fee. Tomorrow I will revoke my authorization from my bank to take money from my account. Earthlink charge me today for 29.95, and I need my money back. Thanks.

I have been an Earthlink Satellite internet customer since 2004. The system was installed with a DirectWay 6500 Modem. Beginning in 2008, we began to have regular interruptions in Internet Satellite Service and slower speeds. I contacted Earthlink and they recommended a service upgrade to improve my internet upload and download speeds. I was told they would provide the HughesNet (HN) 9000 modem and new satellite dish for an additional $21.00 per month for 18 months and then my fees would return to my original plan cost.

I was told later by Earthlink Tech Support (Tech Support) that Earthlink had dropped DirectWay and joined HughesNet, and that my DW 6500 Modem was no longer compatible with the Earthlink satellite. On September 12, 2008 the Earthlink-hired installer, Frank's Satellite Service (505-316-5926) arrived. They took down the old dish, put up the new dish, and installed the HN9000 modem on my computer. They were unable to get a signal, and upon contact with Tech Support, Frank's Satellite was told that the HN9000 modem was not compatible with the Earthlink Satellite and that he needed to install the HN7000 and put up my former Satellite dish, which he did.

I was still assured by Earthlink that this was an upgrade in service that would increase my internet speeds. I attach a copy of the customer copy of the installation contract I received from the installer, which does not mention an early termination fee. This is the only written contract that I signed for this upgrade transaction. I did begin to receive, and accepted, the higher monthly payments beginning September 12, 2008.

It was clear after calls throughout October to Tech Support and our personal experience with the service, that the internet service speed was unchanged. I began with 1.0 MB and still had the same speed. I live in a rural area and high speed internet service is not readily available. I run an internet-based businesses out of our home--so service is critical and we could not simply terminate the service before finding an adequate replacement.

On November 19th, after finding a new internet service provider, I called Earthlink to discuss the procedures to terminate service but still keep my EarthLink e-mail account. She stated there would be a $399.99 Early Termination Fee and insisted I talk to a senior tech Support representative to resolve my technical issues. After speaking with the Senior Tech Support person on 11/19, who reviewed my file, she stated that customer service could waive the early termination fee. I stated I was still waiting for my new equipment and would call back once it was installed and tested to terminate my Earthlink satellite service.

On November 25, 2008, after installing and testing my new internet service, I called EarthLink to terminate my satellite service. I was told that there would be a $399.99 early termination fee. After many hours on the phone with customer service and tech support, they stated that they would not waive the fee, although they were very clear that I had NOT signed anything that indicated that I would owe an early termination fee. They simply said this was stated on their web-site and that it was a verbal agreement.

I believe that their demand of the Early Termination Fee constitutes fraud on the following basis: I was charged for an upgrade in service that was not any upgrade to my current service plan in terms of internet speed as promised; I had regular contact with the company indicating that I was dissatisfied with the service; I was specifically told by Earthlink that I would get a new Satellite dish and HN9000 modem, which can have speeds on HughesNet of up to 3.0 MB, as part of the upgrade, and their own installer came with that equipment.

They insisted that I would still receive, and pay for, an upgraded service with the equipment that they did install, which is not true; I never signed anything agreeing to the early termination fee. Once I was told of this fee, their Tech Support Senior Staff person assured me that under the circumstance it would be waived, which also constitutes a verbal agreement with the company. I will receive a bill for $399.99 on December 20th.

On 11/18/2008 I realized that instead of the normal $19.95 Earthlink charges me for internet each month, the charge was $172. Earthlink has my debit card number and automatically takes money out of my account each month. The extra $150 overdrafted my bank account, causing overdraft fees. I call up Earthlink and they apologize and say that the computer made a mistake and accidentally charged me an early termination fee. They apologize and tell me that they are refunding me back the money and I should see it in my account no later than 5 business days.

So on the 21st I was thinking if they overcharged me $150 this month, what's to stop them from over charging me next month. So I went online and revoked my authorization for them to take any more money out of my account. Each month they will send me a paper bill, and I'll mail them a check.

So here it is the 26th, (6 business days later) and I still haven't seen a refund in my bank account. I call up Earthlink again to see where my money is, and now they tell me that they are mailing out a check and I will see it in 20 days. Now this makes me furious because here I am with a frozen overdrawn checking out that I can't use and they tell me it will be 20 days until I see the money that they literally stole from me. Now I have to stop all my other bills from going through that bank account which is basically a huge pain! I tried calling up their corporate headquarters which was no help. They try to explain to me that the reason why I'm getting a payment by check is because that's my payment method. Now I didn't change my payment method until 3 days after they already told me they refunded me back the money. So not only did they steal from me, they lied to me too.

Earthlink had hosted my business website and controlled my email for years. About one year ago I began to experience major problems with my website and email. I purchased an SSL certificate from Earthlink for my website for $250.00. My web designer was unable to install this certificate because it was defective? When Earthlink was contacted they acknowledged that the SSL certificate was bad and were trying to fix it.

I explained to them that I am losing customers and business because my clients were not able to pay me via my website site because the SSL certificate was invalid. This went on for over 2 months! In the end Earthlink was unable to fix their defective SSL certificate, and were unwilling to refund my money. Everytime I called Earthlink to complain they always pushed me off to someone else, that wasn't able to help me either. I finally was fed up with them and called them to cancel my service. I must have called 8 to 10 times to try and cancel and everyone I spoke with said the cancellation department is not available at this time.

I told them that I have switched my services over to another provider, am not using Earthlink anymore, and if they are unwilling to cancel my service I will be forced to stop payment on my checking account for the automatic withdrawal. Earthlink still didn't listen, so I called my bank and stopped them from drawing from my account. They are still calling me, stating that I owe them money, and if you can believe are unable to cancel my account. I am desperate for them to leave me alone.

The time (2 months) my website was down because the SSL certificate from Earthlink was defective had cost me money.

This started on 11/03/08 when I paid an overdue of $54.75. The remaining balance was 00.00 on 11/03/08. The service was down the day before and the customer rep person said there would be an 15.00 charge with that payment. Mind you it was overdue a few days. After two days of no service they put the service back on. A week and a half later 11/12/08 I get a bill of $184.90 with no less that 4 activation charges to a total of $144.95. I called earthlink and they said the charges stand and they would not give me credit for the two days of no service. I said i will seek legal counsel to which they said go ahead, no one can do anything. I beg to differ. Please help me.

I live as many working people do on a strict budget and an illegal bill of $184.90 is going to wreck that budget. I simply cannot allow large corporations such as Earthlink to rip off myself for large sums of money without fighting back. When I called back they said the charges are fine and that my service will be turned off shortly.

Signed on for service while away to get internet service. After trying the service it was horribly slow and I decided it wasn't worth waiting...waiting...waiting. So a week later I called to cancel. The woman on the phone confirmed it was cancel. They dont ask for an email they just tell you it is cancelled, no solid confirmation. A few months later I am looking through my bank statement and they are still charging me $22. per month.

Called customer service to request again to PLEASE close account and now to request money back. She asks when I cancelled I tell her over 3 months ago she says they have no record, interestingly enough neither do I. My word against theirs. She then tells me that she can't do a refund but the account is now closed. I asked to talk to a manager, she puts me on hold ....forever...and of course at this point I am thinking this is the whole point to put me on hold I will hang up frustrated and forget about it. So I hung up....but I called the same number, got another customer service person (strong accent, hard to understand, plus I am already frustrated) I give her all the same required info again, explain the WHOLE situation again. She says well it looks like you just cancelled today....are you serious.....again I tell her I want to talk to a manger but this time I tell her- DO NOT PUT ME ON HOLD, I will wait, amazing...she keeps me on the line- never heard anybody in the background talking to her, manager never comes on the phone, she just comes back to the phone tells me that I will have a full refund and the account is cancelled.

I then tell her I have to have a confirmation because I have gone through this before, walked away with nothing but more charges. She finally asks for an email that they will send a confirmation, I then ask her how much the refund is because she didn't actually state the amount. She says $100, nice round number. Now I am waiting to see if I get this email that they are supposed to send to confirm the cancellation and refund. We will see. They are horrible to work with, the customer service is very hard to understand. There procedures are very unprofessional and their ethics are questionable. I never make a complaint on these types of forums but this really needs to be looked into.

Time, money, frustration

I am a earthlink under contract but I keep losing server everyday for past two mos this happen like 2 years ago as well frist time took me three mos to get them to fix it this time i been hung up on six time ran thur same test on line I been sold so much stuff andhad to return due to greek come cheack pc to fineit not morderm are any thing of mine but on there end. yet the tell you you need this to get it to fine it not the trouble I call holloween on like with sup and he brust out laughting and hangs up call back it appearls there a party and no one cares i pay good money for dsl and yet last two been wasted i cant afford at&t are cabble but earthlink take full use of there power on sr plus our bills never the same

my hubby can relax are chat with his friends and he cant go out I lost church time with new letters and able to chat with our kids and grandkids as by time it decide to work it to late for them as we are over 1000 mile from them extra money come out of cheack as they will only to a debt so our mo bill never the same

Have been trying to cancel service with Earthlink for two years. First by email notice and this year via phone. The first level of support transferred me to the fraud dept. I told second level of support I never signed up for Earthlink, never used it, and yet they somehow had my cc number. The support rep assigned a reference number for both the phone call and the investigation. I was told I would receive a phone call from the fraud dept within 24-48 hours (never happened)

In talking to the second level support rep I requested that she go ahead and cancel the account. SHE refused to do that since they were going to be investigating the account.
Realizing that Earthlink was not going to take any action, I have contacted my CC company and they are handling it from their end. Hopefully, this will result in a cancelled account.

It is incredible that EARTHLINK can rob citizens of their money!

Bottom line I am out of aprox $300.

It has been a nightmare ever since then. Ever since we received equipment package and installed it we have not been able to access the internet. I have called to no end and every time I call I am told by [their] staff that there was no record of my prior complaints. I even had a long communication with online support and was promised that a copy of the transcript would be emailed to me. Guess what? I never received it. I later inquired about it and was told it was sent to my Earthlink email. That was remarkable since when we began the conversation and she asked me what my Earthlink email address was I told her I didn't know. I was never able to access it.

Now, I have been paying every month since day one. After 2 months of getting nowhere I called to terminate the service. I was advised by a very knowledgeable Rep that if I did that it would be breach of contract and I would be responsible for a termination fee along with being liable for the monthly payments through the end of my contract. Frankly, I did not see this as fair since I paid for a service that I was not getting.

When I mentioned this I was transferred to a Manager who advised me that Earth Link is a subscription based provider and it is not liable for my inability to access the internet. When I asked what did I subscribe to--the answer--an Earth link subscription. Of course I was dumbfounded then and still am. I was offered a credit for that month and was told I should be satisfied with that since it was the best that could be done. Am I missing something here?

Now I have been patient and have tried to work with [their] tech support team. In the end they could not help and they would just simple tell me to call back another time or put me on hold for as much as 20 minutes and then tell me this is taking too long and let me know I will be disconnected. Every communication with Earthlink has left me in a complete rage. I maintain internet access at home for the simple reason that I frequently take work home.

Since I have "subscribed" to Earthlink I have been forced to endure long hours in the office and sometimes weekends. My subscription with [their] "service" has totally defeated its purpose. I honestly feel like I have been cheated--better yet robbed. Earthlink has steadfastly stolen money out of my account every month and knowingly continued not to provide a service. All of my complaints have fallen on deaf ears.

Last month I was called by customer service to let me know they were not able to collect their monthly payment. I was candid and told them I know. I just happened to be talking with my Banker while the transaction was about to happen. When she told me I asked her to reject it. Well of course Earthlink called me within hours looking for their money. How about my service? After much boo hooing some lackey manager offered to give me a credit for that month. What about all the previous months? Well I am sure you get the gist of this story by now. Sorry ma'am that's the best we can do. Did you try calling Tech Support? Wow, why didn't I think of that?

Now here we are exactly 23 before the end of my contract and one of your other brilliant Managers now asked me why I didn't cancel the service. When I told him because I was told I couldn't--he said well I can offer you a next month free. I asked him what is he giving me for free. He says the subscription. I say the subscription enables me to do what? He says access the internet--HELLO I haven't been able to access the internet since I got this service! What exactly am I missing here? When I tell him that doesn't help me he them goes into this spiel about Earthling being a subscription based provider.

In the end I want a refund for every dime Earthlink has stolen from me. He says I can give you a refund for this month and I ask him point blank: If you were me and had paid about $400.00 for a service that never provided what it promised, would you be satisfied with getting a credit for $45.90? Well, guess what this moron then tells me: Yes, Ma'am I would!

Well guess what I am not a moron and I want to be refunded for every dollar that Earthlink has stolen from me. I have never in my life ever dealt with a company that doesn't make an effort to satisfy their customer. Especially one that has been more than patient in giving them time to correct & resolve the situation.

I spoke with someone late last night in a final effort t resolve. I simple asked if this is a normal practice for Earthlink. She told me no Ma'am. This situation is like 1 out of a 1000 and customer service tries but can't help everyone. Then she notes and unfortunately in this case we couldn't help you and it cost you money. Well isn't that just the final slap in the face! I HAVE PAID AT LEAST $400.00 FOR A SERVICE THAT NEVER WORKED.

In short, Three times I canceled my account. And still they send me bills every month.I have been on the phone with them each time at least 25-46 minutes. Today I tryed to cancel yet again. Finnally got to my 4th supervior,and still thy couldn`t solve the bill for the amount of $20.11!

After reading so many complants this company must be stopped! it`s only a bill for 20.11 But that is all paperless invoice and Non-automatic charges for the last 6 month. I cancelled 1st time May 08.

We had DSL with Earthlink and on 9/16/08 the DSL quit working. My husband called immediately, and they couldn't figure out why it wasn't working, and promised to have someone call him back on his cell phone once someone had checked the line, and he could check the automated line to see when it would come back up. When he hadn't heard anything by the next afternoon he called back and was told the exact same thing (someone has to check the line, I PROMISE I will call...) and the autmated line said it would be fixed in 8 hours. This continued for 3 days (waiting 40+ minutes each time we called to talk to someone), same story.

We then requested that they cancel the service, without charging the $150 to cancel our contract, since they were unable to hold up their end of the contract, and provide us DSL service. That agent said he would not charge us to cancel the service. The next day I called Earthlink to confirm that it was canceled, that we wouldn't be charged the fee and our charges would be backdated to the last day we had DSL service, and whether we were supposed to return the modem. The girl I spoke to said that we didn't need to return the modem, and that she could see a credit that would hit our account for the $150 once it appeared in a few days. Two days later our credit card was charged the $150 fee.

I called and the agent I spoke with said that there was nothing she could do. I then asked to speak to her boss, I then sat on hold for over 20 minutes waiting to speak to the supervisor. When I finally spoke with the supervisor he said he was the night manager of the Dominican Republic customer service branch and told me that two previous agents had explained that I would be charged the $150 fee and left notes to that effect in the system, and that I was lying and there was no way he would refund the fee.

Bottom line, we would not have canceled service if we had been told we would be charged $150. We were lied to by two individuals on the phone, who then wrote notes in their system saying they had told us we would be charged. The supervisor didn't care, at all, and was very, very rude to us. Earthlink lied to us, and stole $150 from us.

Long story short: on phone over 8 hours, 5 phone calls twice on chat line, trying to resolve DSL modem issues. They just called at 11:00 p.m. GA time, wanting to read scripts again. I have been customer since 1994 with parent company Mindspring.

Sunday I got so upset I ordered Charter DSL Cable service and once installed I will quit Mindspring email address forever. I have Charter DSL cable email in second residence for 1.5 years, and have had no trouble at all. Also allows me to toss over Bellsouth. Getting Charter Phone too at main residence where Earthlink/Mindspring has been used since 1994.

TIME and ENERGY wasted. With charter DSL and phone and cable package, will also save quite a few dollars each year.

I signed up with Earthlink back in July 2008 for their dry loop DSL internet service. After the modem came in the mail, nothing ever worked! I was on the phone every day for about 3 weeks trying to troubleshoot the problem. First I had to go and spend 10 bucks on a 2 line 3 way phone jack, which they assured me would remedy the problem. Then, when that didn't work, they gave me the number to a local phone tech who charged me 80 dollars for his services...my internet still did not work! I got totally fed up after about 3 weeks of this and cancelled my service! I was told I would be refunded the 39.95 that they owed me and it never made it into my account. All I got back was a measly 12.95. This was in the end of September (over a month after cancelling service)!

I called and was reassured again that the 19.95 they owed me would be in my account in 3-5 business days... Now it is October 10th and the 19.95 I was promised has not been deposited into my account, and not only that, they just charged 149.95 to my check card on October 8th! Again I have been assured that my money will be in my checking account within 7-10 business days, but I am not sure I trust that! I have bills to pay and I need my money desperately! Also, it would be nice if when you called Earthlink, they could put you on the line with someone who speaks English!

Also, at least 3 people I spoke with at Earthlink on separate occasions promised me my whole refund of 39.95, but I have only recieved 12.95. These amounts may seem menial, but in todays terrible economy, I don't have money to be wasting on a service I technically never had!

Earthlink stole my money out of my personal checking account un-authorized!!!

I started my Earthlink account on January 7, 2004. I was paying by personal checks each month and sending them directly to Earthlink. This was setup with them when I got their service, which I had for about a year. There were never any problems with this method of payment for the year I had their service. I stopped my internet service with them on January 7, 2005. I sent them a letter notifying them of my cancellation of their service.

After I stopped sending them checks for a service I no longer had, Earthlink started removing $9.95 a month out of my personal checking account via electronic funds transfers. I never authorized or knowingly signed anything letting them remove any amount of money out of my checking account. This continued for two years and two months.

When I discovered they were doing this, I had to close my checking account. Then Earthlink started sending me monthly statements again wanting payment for a service I had not had for over two years. At the same time I cancelled my internet service (January 2005), I also cancelled my home land line. This in turn did not allow me access to internet services. I could not have used their service even if I had wanted to. I was incapable of it not having a home phone line to hook up to. I tried contacting them on my own to get my money back from them and they would not respond. I've made calls, wrote letters, with not so much as one call back. Then I tried going through numerous other legal avenues. Then they contacted me to offer half my money back if I would sign a waiver making them not responsible to owing me anything else.

For them to even try to offer me half back is an admission of guilt on their part. If they are willing to admit half their guilt, they should have paid me all the money they took out of my checking account unauthorized. This amounts to stealing money out of my bank account. As of today, I still have not received so much as a dime that was taken from and is owed to me. Not only should they return all the money they took from me, they should be paying it back with interest at this point, not to mention compensation for all the time, energy, opening and closing back accounts, etc. that this has cost me.

$259 that Eartlink stole from me, time, and money to cancel personal checking accounts and reopen new ones, tracking down numerous legal avenue to fight them, etc.

After I transferred my phone # and service to T-Mobile beginning of August and no longer used Earthlink services, they keep billing me for two month, August and September, in spite of being notified. They claim that I did not disconnect from them, when all my calls are now woth T-Mobile.

I have kept all E-mails that they have sent. They also have argued with me and frustrated me on the phone with people that seemed not fluent in english. I need your help. Am I still required to pay them for two extra months ?

no total Access no Mailbox. I am terminating Earthlink as of9/10/8. Start-up screen loaded with Earthlink security screens, which are pervasive and block progress. Reluctantly going to AT&T.

My second note. Cannot receive e-mail.

To whom it my concern, I just cancelled my E-mail station. I have never had any problems until August23. My machine said This is not a working number. I called the support people and they have given me nine different numbers to put in my machine and none of them work. Many times when I called they hung up on me. One time they gave me an 800 number to call and I got the girly number where they are selling themself,

The people I have talked to are very hard to understand. The even ask me to spell the word I am telling them. The last person I talked to said my machine was worn out. My machine is not worn out. When I had the number in Boron it worked fine but it seems that that number has canceled out. The only trouble is I don't have a good dial number, Since Boron cancelled out none of the numbers they try will not work. Thank you. I would like to talk to a person from the company that I can understand.

I had DSL from Earthlink for 7 years at a cost of 49.95 per month, with only occasional outages, but was aware that less expensive service was out there. Early June 08 the DSL went down, and calls to (India) customer service got nothing done. Ticket issued, tests as directed (useless), finally they decided to have the phone line checked (by ATT service). After 5 days, they said call back in 4 hours; in 4 hours they said call tomorrow -- this happened twice!-- but no result. We were due to go on vacation early July, so this was getting really bad. The India techs said at last that our modem (Speedstream 2250) must be defective-- just sign up for a new contract and receive a new one free! I have 2 Speedstream 2259s, and neither would work; they have since been tested and are working properly.

I told the tech that Earthlink must have made some change somewhere, bacause our lines and equipment all tested OK. No response. Using dialup, I reached live chat and got Samantha, who I told that we were through with Earthlink due to more than 2 weeks of failed support, Earthlink's not admitting that they had made any changes. She then offered a new modem for free with no contract required!. Too late, I told her, we are gone. I reached AT&T and got the bundled phone, DSL and Satelite service (saving overall about $30 per month).

Before we left on vacation I cancelled the Visa card on which Earthlink bills had been paid, since I suspected they might try bill us for service they did not provide. Wow, that was a very good move. As you might expect, I received 3 phone calls (from India) and one from the US demanding money, but not listening to anything I said. Finally a note from customer service saying they wanted 89.90 as overdue. Earthlink is overdue for a fraud investigation!

Happily, since we are retired, our only loss was about 2 weeks of internet service and e-mail, and we gained valuable insight into how Earthlink does business.

i signed up with earthink phone and dsl service 21 months ago through american airline was supposed to receive 17,000 miles after six month of service. when the miles were not deposited i started calling. first i was told it would take 3 more months then i was told AA is no longer doing business with them.

well i have now been told a 100 differnt exuses. i have numerous e-mail from earthlink telling me my miles will be deposited in jan-feb, march-april,may-june. its now august still no miles and this is just one of my complaints with this this company with their customer service center in india.

I had many problems with earthlink they was taking money out of my account and no money was in there, they overdrafted my account 371.00 which my bill was only 45.00 when I called so that they could put the money bac they bput 100.00 which left to pay the bank 271.00.

this service is horrible and would not advise any one to get internet service with them. i have learned not to give your credit card information out and if so research the company first.

I am long time customer, was with Mindspring before it became Earthlink. In recent years, I made several local moves in the area but was always able to transition my high speed without much problem. In this last move, I called Earthlink to inform them of my upcoming move and was reassured that all things would be noted, that I would be reverted to dialup in the interim and that my DSL order would be set to go to transfer. No fees would be incurred.

well what do you know? Get to new place, and service isn't working. Thought it might happen as it does take some time usually to switch things out as your phone line moves over, but call in to check and see what was going on. I was told that the line couldn't be moved until the old one was deactivated. Never mind I was CALLING ON THE NEW LOCATION and the LINE had been moved already. This apparently confused tech support in India as they didn't understand the concept that lines can move with people! So after fifteen minutes of explaining this in several different ways, the Earthlink dude gave a vague estimate of 5-14 business days or so until the DSL likely would be active but told me to call back in 3-5 business days to check.

I was mildly annoyed until I got a sudden bill today for a penalty for "discontinuing" service and watched Earthlink zero out my checking out. First, I had been told that wouldn't happen since I had been with Earthlink highspeed for 6 years+ and second, on top of that I was charged for all the dialup that I had incurred as well as "software fees" for software I supposedly had received as a new dialup customer. Yeah. Right. I don't get software. I've been with the company so long I don't even bother with it.

So hundreds of dollars out of money,... and being told that earthlink will return the money after it's been processed, I am putting the transaction into dispute. They can fight me for anything short of the dialup plan. And yes, I cancelled the vague DSL transfer order that no one seems to know about, filed a complaint with the BBB, and am going to cancel the dialup once I have my new service in hand next week.

Earthlink is terrible. It's clear they're going down the tubes. Fees for overdraft to bank. Still resolving.

This is absolutely unreasonable and I would not pay for services that I have never used! This has affected my credit and they cannot compensate for the damages they has caused. I simply requested to be off the billing service and for the account to be cancelled but it seems too difficult for them to complete such a simple task.

I ordered Earthlinks high speed satellite internet as I cannot get dsl or other in my area. I chose an expesive plan as I did not have the start up fees at the time. This plan was another $30 a month so I would avoid the $325 initial cost.

A month later I got a bill for the $325. I called Earthlink they assured me that I would get the credit back within 2 days. 8 days went by and nothing. After being out of town I noticed I could not log into my email, so when I got home, I tried to contact the chat support, but I could not get on the internet. So I called and Earthlink (India) told me I had to call another number, so I did, it was the Fraud line? I called back and tech support told me my internet was suspended for fraudulant activity???

When asked, they could nt give me details about it until the account was unlocked. I questioned about the $325 credit, they said they couldn't do anything until the account was unlocked. 72 hours they told me I had to wait. And here I am, still waiting 4 DAYS LATER!! Call after call, they keep switching me to different departments. How could I occur fraudulent activity as I was out of town, not even connected to my internet. I live alone. And my security is pretty good considering thats what I do for a living.

I discovered that I have been billed roughly $20 more per month for over a year for the lowest DSL speed they offer,1.5! The going rate for that has been $29.99 per month!I called and used instant chat, (even the chat is handled by the people in India!) I got different rates from both places for the same service! Bottom line-I will be getting in touch with Corporate to see what they say! Too bad the company doesn't operate like TIVO-they automatically reduce your rate if the price for monthly service goes down!

It has cost me an additional $2,100 over the past year in overcharges!

I received a DSL modem which does not function properly. I have spoken to no less than six support representatives from India who could barely speak English and tried to have a fake American accent, none of whom were any help at all. When I asked to speak to a US representative I was told there aren't any. Earthlink's website touts award winning customer service.

I have been a customer for over 10 years and things have changed. With all due respect to these Indian employees, they don't even know where the company is based. Their next plan is to send someone to my home to check the integrity of my lines. I just have gotten to the point that I'm ready to cancel my service. They need to employ people who speak the language and know what they're talking about.

I spent $19.00 for Ground shipping as well as many cell phone minutes, trying to resolve the problem.

I have the wireless internet & the dsl home line. My home was hit by lighting. I had lost my telephones due to the lighting hiting the phone box; tv's & 1 of my dishes & the dsl connection. So I call & explained that my house was hit by lighting & the dsl would not work & I think that my modem was bad do to the phone line being connected. Well 4 computers & many task repeated so many times I lost count & 32 hours later 5 phone calls later they told me they would send a new modem. To my surprise they never finished the paperwork so they had to redo it & about 1 week later WOW a new modem.

The thing is I replaced computers that was not even bad. If they could have listened to me & me understand them we would have fixed this problem in 1 day. For tech support when you call from the USA I think it would be smart to have someone from the USA talking to you not someone from India or somewhere & they have no idea how irrating it is to do the same thing over & over & over again. Not to mention the cost of the cell phone bill.

I still have to pay for the full month of service & lost 1 week of service. I went out & bought a wireless computer do to them telling me that it would work cause I have wireless. DON'T EVER BELIEVE THAT. If the modem is bad you will not get wireless at home. It also ran up over 400 minutes on my cell phone. Plus all the time away from my very busy schedule to get this fix. Earthlink customer service is as bad a verizon. PLEASE CHANG CUSTOMER SERVICE FOR THE USA. WE WANT TO TALK TO SOMEONE IN PLAIN ENGLISH & THAT WILL UNDERSTAND US AS WELL.

I contacted sales at earthlink to change service providers for my mother in July 2005. I have always felt dialup isnt valued more than 10.00/month period. The sales person stated they offer such an offer. I signed my mother who is a large user of dialup just for once/month email and isnt very handy on the computer. I havent visited her house since then until this past July 1st. I asked her to review the services and found earthlink charging 26.00+/month for services. She stated it was a six month promo. I was not informed or disclosed this info as I would not have agreed to it as it is too much for basic dialup services

I was outraged and contacted CS. She said she would change it back to 9.95 indefinitely and refund 40.00 to save the account. I politely asked her to rerate the services to 9.95/month back to the 7/06 date. She stated she couldn't do that. I am totally upset that would take advantage of my mother like that.

26.00/month for 30 months 2.5 yrs = 780.00 - 9.95/mon for 30 months(what she should have been charged) 300.00 = 480.00 of overcharges

I was an earthlink customer until they sold out this area to embarq. When they did that I was told that they were still connected. I saw that my website I developed through their trellix builder was still through earthlink. All was well until one day I noticed my website was off the internet. I contacted earthlink through their chat and was told that as of June 20, 2008, they broke ties and my account is now all with embarq, however when I called embarq I was told that the website was not moved over and that earthlink shut it down.

So I contacted earthlink again to find out how I could get it back. I was willing to pay the service fees they wanted, just give me my websites back. I actually developed 3 of them and they took many, many days to develop. They never gave me notice or the opportunity to keep them active. I was told sorry, but they are gone. How can earthlink treat their customers this way? First moving me to embarq whether I wanted this or not, then not giving me any notice that June 20th, they would be closing down my websites and not giving me the opportunity to keep them.

This is extremely poor public relations and earthlink should be ashamed of themselves. They obviously can ruin peoples lives and not care one bit about it. I can't tell you how disappointed I am in earthlink. Word of mouth is a powerful thing. It can make or break a company. I am sure I am only one of thousands that have experienced this and the bad mouthing earthlink will get will cost them dearly.

I attempted to switch my Earthlink Wi-Fi service to DSL in approximately March 2008. The service was inoperable and I was told by Earthlink that they would work on the problem and contact me when it had been resolved. After numerous phone calls and no solutions, yet always with the assurance that I would not be billed for DSL until it was working, my account was debited for $44.70 for DSL service. I contacted Earthlink and informed them that they could stop trying to connect me and that I would continue using Wi-Fi (which had never functioned reliably either) and to cancel the DSL. I was then told that I would have to pay an early termination fee of $149.95.

After speaking with many, many Earthlink agents (whose understanding of English is, (to state it kindly) limited, I was advised that due to the fact that DSL was technically unfeasible for me, I would not be charged an early termination fee. On May 22, 2008, Earthlink charged my account $154.18. My credit card is a check card and I pay immediately for all charges to it. I explained this to several Earthlink employees and was told I would be credited within 7 to 10 business days. Because this was an unauthorized and unwarranted charge, I was not able to pay bills that were due and owing legitimately. After conversations with my bank and Earthlink, my bank informed me that if a representative of Earthlink approved it, the hold would be lifted from my account.

During a three-way call between an Earthlink representative, my bank and me, the Earthlink representative authorized my bank to reverse the charge as it should not have been made by Earthlink. On July 2, 2008, I attempted, without success to log into my account, I contacted Earthlink and was informed that my account had been deactivated due to a charge back. I spent an entire day and a half attempting to have my service reactivated. I was told the only way to do this was to give them another card number or my checking account information which, I was assured, would have no charges immediately assessed to it. On July 3,2008, after having spoken to no less than 15 people and received as many different answers, I finally had had enough and told them to cancel the service.

Today, July 5, 2008, I received two emails from Earthlink one for $154.18, reflecting a $149.95 credit and the other debiting my account for $4.23 to make up the difference. I initiated a chat session asking for a refund of my money. I was told that, because I owed them $149.95, they would only issue a credit. Credit to an account that is no longer active? Earthlink has at will debited my account and punished me by deactivating my account although every error was theirs. I have through a chat session informed Earthlink again (they were informed yesterday not to debit my bank accounts).

I work from my home and my internet access is imperative. By summarily dectivating my account even though I owed them nothing, I lost income that I had contracted. In addition, I missed a deadline which did not reflect well with my client. I have been unable to work since July 2, 2008 and this will continue until my new service is installed which will take 7 to 10 days.

Late February 2008, I called Earthlink to establish internet access. My account was set up. I went through 2 weeks of no internet while Earthlink did all their technical support.. They even came out to my house to check the lines. After 2 weeks I decided to give up and realized that I was not going to be able to have Earthlink. On March 7, 2008 I called and canceled my account. I was told by a representative that this would be taken care of. I was even sent a confirming email. Knowing that Verizon had been used by the previous tenant of our apartment, my mother then called Verizon and had internet service established (which only took 3 days of troubleshooting).

I just found out that Earthlink has been deducting $43 from my account since March. I have now called customer service 3x since I discovered this issue (which was only yesterday). I have been treated like a child, yelled at and flat out told the only way to stop the deductions is to eat a $150 cancellation fee. I no longer have the confirmation email, however 1 of the Earthlink reps did see on March 7 where I called in to cancel the account. However it seems the representative I canceled with did not follow through. BUT IT IS NOTED I CALLED. Every representative I talk to gives me a different story. I had one nice person who atleast refunded my July deduction.

But I have been told I have to have my mom call back with the Verizon information so I can prove I have not been using Earthlink all this time, I have been told I have to have Earthlink Tech Support note on my account that they have been unable to set up service so that the cancellation dept will finalize my cancellation. It goes on and on. When I talk to c/s they give me hope that this is a mistake on their part and that it can be fixed - however I have to talk to tech support to get it fixed.

Tech support is RUDE and refuses to help me. They won't even let me speak to a supervisor, I keep hearing I'm a level 2 lead and I have the authority to help you. I am going to call one last time this evening with my mom on hand with the Verizon information. If this does not get me anywhere I am going to call and send a letter to Earthlink CEO Rolla Huff in Atlanta, GA.

My bank account has gone negative on atleast 1 occassion due to this.

I moved to Concord, NC in October of 2007. I transferred my Time-Warner service, which included Earthlink as my ISP. About a month later Earthlink began bouncing emails addressed to me with a message that my account was no longer active. (This appears to be the same message they give when someone fails to pay their bill.)

I contacted Earthlink by telephone and was told that this was a computer glitch and that it would be fixed immedately. This fix worked for about 12 - 24 hours then the problem returned again. I went through this cycle at least twice more with similar results. Finally, the Earthlink service rep told me that I must cancel my existing account and start a new one like a new customer. I was unhappy with this solution because it would involve at least a temporary change in my email address but I was told that this was the only thing that would work. My account was cancelled and I was put in touch with an Earthlink sales rep to open a new one. This individual told me that, since I was effectively a new customer, I would get the $29.95 per month introductory rate and they hoped that this would at least partially recompense me for all my trouble and the damage to my reputation. I HAVE NEVER GOTTEN THIS REDUCED RATE! All the time Time-Warner was still billing me for the full rate.

I contacted T-W and was told that this was something that I had to deal with Earthlink for, not them. I made a couple of subsequent calls to Earthlink and was promised that the problem would be corrected both times. This never happened! Now I can't even find a number to call Earthlink or an email address to discuss this with them. All that they have is an online chat. Whoever they have doing this chat is essentially clueless and seems to have difficulty understanding the problem. Each time I tried to expllain it I was mysteriously disconnected from the chat line.

I beilieve that there is a fundamental dishonesty at Earthlink at this time - that they are intentilnally defrauding customers if only through neglegence. Unfortunately, I made the serious mistake of trusting them and so I didn't document this problem as well as I should have. The best I can do is to try and warn other potential Earthlink customers that, for whatever the reasons, Earthlink is prone to cheat customers and that their promises are meaningless.

Many of my email friends and two of the people I do business with were given the impression that I had failed to pay my Earthlink bill which has damaged my reputation. One former business cuatomer told me If this was just a simple problem like you describe, I'm sure Earthlink would have corrected it by now. I don't believe you. What I would like to see is that Earthlink is called to task for this behavior and something is done to get them to either conduct themselves in an ethical businesslike manner or stop offering services to the public. A recommendation of any regulatory agencies that I might complain to would be nice.

I have earthlink high-speed internet and wanted to switch my phone service to them using their bundle product. Their web site said it was available for my phone number and i was going to do it all online but wanted to check a couple things with a person.

In the chat conversation, I was told that is not available for my phone number, only for the other line in my house (a dedicated fax line), so I would have to switch my phone numbers. I was told he could not tell my any reason it was not available, and he never offered any other help or explanation or suggestion. Seems like he really wanted me to take my business elsewhere!

Was charged 10.00 from my checking account from earthlink.com and 5.00 from google addword. Tried reaching both these companies to find out who authorized these debits. They said they would close account (due to fraud) but would not give the money back. How can they get away with this?

I called Earthlink.Net to purchase a more economical internet service in May. I could hardly understand the person, as this company out-soures it's call centers to India & the Phillipines. I wanted high-speed internet that was supposed to be cheaper than my existing internet provider, Cable One. Not much more than fifteen minutes after I ordered their service, I found out from my son that it was slower dial-up service, which I DID NOT WANT. I called right back to cancel the service and get my card credited, which the lady said she would do.

I just reviewed my credt card statement, and found that they charged me a disconnect service fee of thirty dollars. I called them back, and again I couldn't understand the females's voise as she was from a foreign country-AGAIN! She told me she couldn't remove the charge as it was a disconnect fee. I told her that I never was connected to their service, as it took only 15 minutes since the time I called to the time I had it cancelled. The best I could understand her was that her supervisor would call me back that day, which to this date, no one has.

I am out a $30.00 dollar disconnect fee that I never had the service, let alone was NEVER told about in the first place. In short, I would like my Credit Card credited the $30.00. Thanks-You

Started phone and dsl service with earthlink on 7/26/2007. starting on Aug 3, 2007 until today, June 20, 2008, I have made over 50 documented phone calls to earthlink regarding my dsl connection being down, and or my phone dropping calls more than a cellular phone. i have been assured by every technician there, that they have corrected the problem, yet days, sometimes hours, sometimes minutes later the service is once again gone.

i have spent more than 80 hours on the phone with earthlink trying to resolve these connection issues, only to be frustrated by the fact that they will NOT let me cancel without a cancellation fee, even though they can not fix my connection problems. they refuse to let me cancel and expect me to give them one more try at fixing the connection problems. After almost 11 months and 50 phone calls, only an idiot would agree to give them another chance. I need help to cancel without a fee, i want to be reimbursed for all the days that connections have been down-which they have also refused to do, and now i want to find out if i can sue them for time spent, mental distress and medical treatment that i have had to endure due to their inaction.

economically, i have added $8.00 per month for 24/7 assistance which they can not provide. i want all my monies returned. i have experienced numerous setbacks in my mental health recovery area due to the extreme frustration that i have experienced trying to work with earthlink. I DO WANT AN ATTORNEY TO CONTACT ME IF THEY FEEL I HAVE A CASE AGAINST EARTHLINK.

On 4/18/08, I contacted Earthlink because they charged me $29.95/mo for Feb & March instead of the agreed upon $14.95. The first level customer service agent from India could not understand the problem so I asked for a supervisor, which I got. The sup agreed that I was wrongfully charged and agreed to credit my account, although he was cancelling it for me. I explained to him that I was unable to use my DSL account for about a year and they agreed to send someone to my house, which they never did.

I was forced to use dial-up, and the only reason I didn't cancel the account was that I was only being charged $14.95/mo, and it was useful when I went out of town. He told me the monthly rate was increased because I was using dial-up! I explained to him that I had purchased an AT&T aircard and also subscribed to the internet through another company, and would not be needing Earthlink any more, but I insisted on the refund. He and I both repeated our positions and he apologized for my inconvenience and poor support and promised to cancel my account and give me credit for $29.95 x 2 or $47.85. Well, I received the credit for $47.85 just fine. But, have also been charged an additional $29.95 x3, for a total of $89.85 and I have to call someone in India who I can't hear or understand, to complain.

I sent several letters asking to cancel a service i never used. I ended up canceling the credit card associated with this account. They shifted my account to inactive and continued to bill.

Harrasment. Receiving several calls from incompetent offshore customer service representatives. Denial on three ocassions for mailing address to complain against employees, denial from one customer service agent receipt of my correspondence then acknowledgement from other.

I recently signed up for Earthlink's DSL/Home Phone service bundle. My connect date was to be 6/11/08 after 7pm. My old DSL service stopped working around 3:00pm on 6/10/08 so I thought I would try the new modem to see if it was already changed over. It was running and was it ever fast. The phone had a dialtone and I figured that I was already switched over and ready to go.

Then on the morning of 6/11/08 both the phone service and the DSL went down. I called and they told me to wait until 7pm and call back. I did and then someone wanted to tell me to call back at 8pm but I insisted that I stay on the line. I waited for two hours on my cell phone for an agent. When I got someone they went through the typical troubleshooting list and spent a good 30 minutes asking me stuff. It turned out later that this was a level 2 tech and he was unable to help me. The real kicker is that the level 3 tech department closed while I was talking to the level 2 tech. I called back first thing in the morning and went through another 30 minutes on the phone to have the guy tell me that it was the phone company's problem and that they would be out to fix it that day.

I called later in the morning to check on the ticket and it turned out that the phone company would not be able to come out for 4 days to check the problem because of weather. It was 80 degrees, clear and dead calm at the time by the way. So I complained some more and then they said that they would escalate the issue with the phone company and that they would call me in 2 or 3 hours to let me know what was happening. They never called so I called them and they said that nothing had yet been resolved. All the while I have no phone service and my pregnant wife is alone at home with a two year old and no access to local emergency services.

On the last phone call, the tech got frustrated with me and started to simply repeat the same two or three tech supposrt handbook phrases. What makes things worse is that when they shipped me my modem they sent it overnite and charged me $40 to ship it. I told the rep when I signed up that standard delivery would be fine. I mean how stupid do you have to be to get the modem sent overnite when the service wouldn't even be available for a week? They continue to make me think that they don't care about me being a constumer.

Out $40 for the shipping on the modem. Already paid a set-up fee and and not set up. I have no phone service and I've been using my cell phone minutes. I pay most of my bills online and I can't pay them right now. I have no access to my e-mail.

Received an alert from by bank that a deduction was pending for #arthLink in the amount of $42.47. Never authorized this deduction or subscribed for the service

Contacted Earthlink and was passed from one representative to another, finally was transferred to their fraud service division, holding on the line for 45 minutes with no resutls.

Ever since EarthLink and Sprint stopped banding my bill together, I have never received any bill from Earthlink until a past due notice would show up. After a couple times of this happening, I switched to another service provider and cancelled my Earthlink account via live chat with a "service" rep identified only as Satchel G. The live chat took place on May 14,2008, and Satchel G. told me my service would be terminated June 9. I asked if I was paid through that time and he confirmed I was.

On June 6 I received a past due notice and on June 10 someone who barely spoke English called to say I still owed for the month of May. She tried to get me to give her my bank routing number so the company could make a one-time deduction for this bill. I adamantly refused to give her that information and told her I would mail a check that evening, which I will do and good riddance. Earthlink used to have great service -- I was with them for seven years and for much of that time I often recommended the service to friends -- but anymore their support people speak and write English poorly, telephone contact with the company is merely a rumor, and I rejoice that I am free of them!

I signed up for wifi a couple of months ago and i never had service. I have called them millions of times about not having service and they always sent out a help desk ticket. That never worked because i still never had service there was always a problem in the area that i lived in. I was going to cancel the services but they always credited my account because i didnt have the service in hopes that my area would get network coverage. I finally got tired of them so i canceled with a zero balance. Months later i receive a bill from collections for wifi, i call wifi and they tell me to disregard it, i also wrote collections a letter explaining the situation.

Then this saturday i receive a call from collections they dont care what i say because wifi says i owe them money, the lady i spoke to was named courtney and she threatened me by saying that she had my credit score pulled up and it was 636 and that this collection would effect it. i called wifi and they said that i did have a balance, they had me on hold for 38 minutes i asked them where they were located so that i can go to the office, they said they are in India.

I asked for a number in the United States because half of the time i cant understand them because of there accents. they gave me three wrong numbers. now im have something on my credit and i am in the process of buying my first home this is not fair. When i was with wifi i spent countless minutes on my cell phone with them that can be proved with my cell phone bill.

collections department harrassing me for a bill im not supposed to have and they are going to put it in my credit report

purchased Earthlink Satellite internet service in Jan 05 for $950 including installation fees and equipment. Suspended service in Oct 06 while on travel. Attempted to restore service Dec 07 and was told by Earthlink that equipment now obsolete (less than 3 years) and that I had to purchase all new equipment. When questioned further, claimed that it was Hughs problem and later it was Direct TV problem. Third party vendors not disclosed to consumers.

filed complaints with MS Attorney General and Georgia Governor's Office of Consumer Affairs

We have been Earhtlink customers since 2001. On 4-29-2008, we lost our DSL service. I talked to Earthlink technicians for HOURS--finally they decided we needed a new modem. When it arrived--surprise--it didn't work either! That led to another 2 weeks of HOURS on the phone with techs in India-- what a strain on the nerves.

It took one month for E'link to discover the problem was with their network server at Verizon. We have 3 computers--one of them would not connect back to the DSL--the tech said it was the hardware. I called a computer technician to come out--it was a setting that Earthlink had me change during all of the testing of the lines, etc. THEN I had to FIGHT with them over the $49.95 monthly DSL fee they charged for the month we had no DSL service. We would cancel our service, but after reading these other letters, I figure that's just another headache I don't need right now.

We paid $168 to have a computer technician come to the house to fix the hardware problem that Earthlink said we had. The biggest cost was in time and frustration--hours on the phone, having to constantly have the tech repeat what he said-- having to call repeatly to have corrections made to the bill--

Tried to change my Earthlink DSL service to Earthlink DSL and Home Phone Service. On the sceduled "activation" date my phones went dead. So, on "activation" day I was de-activated! Dealing with the Tech Support people is real merry-go-round. No one takes responsibility. No ability to talk to a "supervisor." And, of course, they blame Verizon since Verizon didn't change the wires correctly (they say). But, I'm an Earthlink customer now (for a short while). Anyone who signs up for this service (Earthlink DSL and Home Phone) is crazy.

Earthlink cancellation policy is not fair. I moved and they didn't provide service to that location and they wouldn't let me cancel the internet service unless I paid $150. That's not fair. Why should I be continue to pay for a service THEY (earthlink) can not provide. That is bad customer service and I will NEVER use earthlink ever again and never recommend their services to anyone! I pay $40 a month a service THEY CAN"T PROVIDE because they don't service that area!

I received a bill from earthlink stating that I am past due on some account they claim to have with me. I don't use earthlink. I am quite aware of every account that is legitimately in my name. So, of course, this is fraud. I tried to contact Earthlink, but I cannot get past the pre-screening on the phone and online because I don't have an account type or user ID registered with them. So, I faked a user ID by typing [website] and randomly choosing an account type and I finally got someone on live chat. He said he couldn't help me with that problem and referred me to the telephone number above... which doesn't work!

Any company that let's itself be duped by a criminal fraudulently creating an account should have all of the burden of fixing it. It seems that the only person who can't get into my account without sufficient proof of my identity is me!

Our intranet service was terminated in Dec. 2007 (Earthlink has an expired credit card on file) we had always paid by check. When we contact them they said we had not made a payment with our credit card. When we tried to explain we paid by check they just kept saying our credit card was denied. We then contacted another person and we faxed copies front and back of cancelled check deposited by Earthklink. We kept getting calls.

Finally in late January I contacted them again (got a very nice person but did get her name) she reviewed our account back to January of 2007 and told me everything was paid in full. I thought it was finally over. Then the first of April I get a notice from CCA (earthlinks collection division)saying that we still owed for one month but couldn't tell which month I supposedly owed.

Between my wife and myself we have made no less than 10 call to Eathlink and or CCA with aboslutely the worst customer service I have ever experienced. No one seems to be able to give you any information or will accept any information from you. I have just mailed copies of the checks to CCA and faxed them to Earthlink Accounts Receivables in hopes that this can be resolved. I will never do business with Earthlink and I will do everything in my power to let everone know how hard they are to deal with.

They still say I owe them $21.95 plus some kind of pentalty.

Have repeatedly tried to cancel their service. Requests are ignored!!

I first signed up for DSL service with Earthlink on March 28, 2007 for 6 months for $19.95. I had already been a dial-up customer with them, but now DSL was being offered in my area. When July came around, I started being billed for $39.95 so I called and found out that a new promotion had started when I signed up for 3 months for $12.95 so that's the promotion I was under. I just thought to myself, I can't trust Earthlink. That was so deceiving.

So since July I have been waiting for March 30 to come around so I could cancel. I called a few weeks ago to let them know I did not want to be billed for another month as I would be canceling on the 30th. I was advised to call back on the 30th or be charged an early termination fee. That was fine. But supposedly the rep made a note on my account not to bill for another month. My Earthlink modem for DSL just happen to go out on Friday, 3/28, so I was without internet service. I called AT&T and got service on the 28th of March and found out I didn't have to have phone service. Well, this was great I thought. I can save some money so I canceled my phone service on 3/29/08.

When I called Earthlink today, 3/30/08, to cancel my service, I was informed that I owed $149.95 due to my phone service being canceled. I pitched a fit. I said if you want to get technical, I haven't had internet service since Friday anyway. The rep and I talked back and forth and she was nice enough (I'm being sarcastic) to take off $99.95 so I still owe $50.00. I was given a confirmation number and told I wouldn't be billed for another month, but I said I hope I can trust you because I haven't found anyone at Earthlink so far that I can trust. There were no notes on my account about calling and the rep said I could cancel on the 30th. Consumer beware!! I sure hate to lose $50.00, but I guess it's a lesson learned the hard way.

I'm being charged $50.00 that I shouldn't have had to pay. I do not have the money to waste like that.

In June of 2007 I expanded my Eathlink service to DSL, home phone, and home network. I have had DSL since 2004 with them. I was having problems with not being able to get a dial tone on my home phone intermittently since June of 2007. I would use live chat (since the phone didn't work) and would be put through the same process each time which would disconnect me from the live chat but never fixed the problem. In February of 2008 the problem with no dial tone got so bad I was missing important phones calls because they would go directly to the message center. I went back to AT&T on my home phone service but this caused problems with my DSL. I have spent over 6 hours on the phone in the last 2 weeks, been cut of four times and was told that the DSL was not available at this time and they would call me when it was available. I canceled all my service with Earthlink.

I will have to pay over $200 in early cancellation fees for services that they can't provide. It's worth it not to have to deal with their customer service again.

My daughter ordered and received a Dell Computer. In the package she received was software to install for EARTHLINK. She installed it because it was free for 6 months and set up an email account. I told her she would not need it since her college had internet service on campus, and we already had internet service on our home computer. She de-installed it from her computer. Three weeks ago we received a call for her to set up payment arrangements. I told them she did not, and had not, used it. Their records show her only use was in August when she set it up and de-installed it. She had to call in person to make sure it was canceled. She was told even though she received it and it said 6 months free, there was a $21.95 installation fee. Strange since that is not mentioned. I have never had this kind of service from any other internet provider.

Buyer beware. I told her to uninstall it in the first place because nothing is free anymore no matter what the advertisement says. She was sure someone couldn't legally mislead someone in this way. I was right. It is unfortunate in today's world that we cannot prosecute when false advertisement exists. It seems there must be some kind of gray area for false advertisement. It is really such a shame that a young person just starting out learns the hardest life lesson first. Even though you try to teach them that there are honest people out there, the first thing they encounter is this.

They wonder where all these class action law suits come from. It's not the money. By the time it gets divided out there is not money left. It is not the amount you are out, it is that companies are allowed to practice business in this way. If you will look this up you will see there are many complaints out there for Earthlink.

I noticed on the most recent amex bill a charge for $21.95 but I canceled their service over a year ago. Amex got 90 days worth of charges back for me, but I was told I had to work through earthlink to get the rest. Well, that was a joke b/c nobody could even verify that I was a customer, but yet they could charge me. They claimed to not even have the credit card number in their system. I was told it was an active account after they finally said they found it. Now I would like to know how I would have an active dial up account, as now that we have FIOS, I think I would know.

I need them to take every charge off since I've cancelled, it may be as much as $300.00. Let's see if anyone calls me back like I was told they would YESTERDAY, in 30 minutes, HA!

I had my equipment installed on Jan. 26, 2008. The installer called Earthlink to let them know my satellite speed was very very slow. After the installer got off the phone, he told me to call Earthlink back on the 27th and let them know that the sattelite is still slow. I did call the following day, and all Earthlink wanted to do was clean out my browsers, turn off my anti-virus, and turn off my computer. None of that worked, so then they ask me to do a speed test--9 total for the whole day. I've tried that, nothing worked. I called Earthlink back the following day and told them to cancel my account, and all they ended up doing was switch me to tech. support. I have called every single day since, and no one will help me at all. I have been called a vulgar name.

I have asked for a supervisor; they wouldn't let me talk to a supervisor. I asked for a manager--wouldn't let me talk to a manager, either. I have asked for a corporate number; no one would give it out. To this day, they will not let me cancel without paying them an early termination fee. I refused to pay the termination fee due to the fact that they do not know how to take care of the situation, do not provide correct support for the internet, and am being called names. I am not getting the service that I had requested, so therefore I see no reason for me to pay a termination fee. I would like to have this situation resolved as soon as possible. I am tired of calling them to cancel; I am tired of them cursing at me. This has got to stop.

In February 2008, I lost the ability to receive incoming calls through my Tru Voice service, and then I lost complete phone service AND DSL capability. Technical support kept me online for over an hour, and still the issue was not resolved. This was only the first of three phone calls and two online chats. As of writing this letter to you, I still have NO service. I requested cancellation and was told I would have to pay a termination fee of $149.95. This is insane! I have NO service. It is unbelievable that no one can straighten out my problem. This only leads me to believe that Earthlink does not wish to be bothered.

I have no phone service, no internet service, and I cannot cancel my contract.

I canceled my Earthlink dsl service. I called a few times and asked to cancel my service. I received the Earthlink dsl box from UPS. I am waiting for the return address label to send back via UPS. Over a month has gone by, and no return address label yet. I called Earthlink again about the return address label, so I can ship the dsl service box back to Earthlink. Earthlink said I would receive it via UPS in 2 to 3 days. It's been about a week now, and nothing arrived to me yet. What can I do ? I think Earthlink is a scam artist.

I talked to Earthlink people, and many of them sound like they are in India. After telling them I had canceled my Earthlink DSL Service and am still waiting for the Return Address Label to send back the Earthlink DSL Box, they put me on hold. Then they tell me this and that, and ask me a few questions, which has nothing to do with my situation. I again told them I canceled my Earthlink Account, including the cancellation of my Earthlink DSL service. Nothing came back via UPS. Now what am I supposed to do? Please help me. Thanks for reading this.

After canceling my service (2.8.08) and making it explicitly clear that I wanted to move on to a new ISP because of their POOR customer service, Earthlink continued to occupy my DSL line for weeks. In essence, they prevented my new ISP to provide service. I called back to confirm that my service had been canceled (2.13.08). After I realized that simply asking Earthlink to cancel my service was not enough and that I had to explicitly ask them to 'release my DSL' line, I called back to do so. I formally asked Earthlink to release my DSL line on 2.20.08, which can take 5-7 days to do. In the meantime, my intended ISP keeps calling and leaving messages for me that the line is not yet released. In some ways, I feel like Earthlink has purposefully kept me from moving on to a new ISP, although I had asked to terminate with them on man, many occasions.

I am in academia and rely on working from home at least 1 day per week and in the evenings after leaving the office. Not having internet access from home has prevented me from doing so for the past month, which is critical. Not to mention, I have to take 1-2 hours out of my day each time I need to call Earthlink and/or Verizon to check the status of my order! Why does switching ISPs have to be so antagonizing? When one wants to switch long-distance phone companies, for example, the new phone company does all this leg work on your behalf. Why isn't this true for ISPs as well? It would be in the best interest of the new ISP to get the matter resolved quickly, and they would have the resources (and time!) to do so--not to mention, I know I have already paid Earthlink for service up to March 2008, which I know is non-refundable. My being held hostage and in essence prevented me from moving on, is completely unnecessary and is wrong, especially since they have on record all the times I asked them to terminate my service.

To begin with, the DSL/phone service Earthlink sold me never worked. The phone disconnected every few minutes, and 10 hours (literally) on the line with customer service did nothing to improve the problem. This was in December. Since December, Earthlink has illegitimately charged my credit card twice: first for a second month's service ($69.95), then for an early cancellation fee ($159.90), even though they have on record that I canceled during the month in which it was allowed.

After three phone calls, they refunded the first amount. They still have the money for the cancellation fee, however, though they claim they will refund it on March 7. However, they promised on two separate occasions at the beginning of January that it would not be charged at all, then on a third that it would only be charged if I did not return the DSL equipment. In the meantime, they would not allow me to remove my Visa information from the account. They charged the fee before the equipment got back to them (even though they could see it was with UPS). They then promised, on Feb 15, to reverse the charge within 7-10 days. Now they're saying March 7.

We opened an account with EarthLink in December because they advertised that their Internet speed we could get would be as high as 6.0 mbps at anytime. Because our phones and fax are with Vonage we needed the highest bandwidth available. We ordered the 6.0 and got 1.5 instead. After two months, after having them attempt to fix it, their technical installation professionals advised us they could not service our area due to them being 1400 feet away, and the signal would not reach. They even sent their tech. over here and again we were told the same thing.

We had no choice but to cancel their services today. On the phone, a person who claimed to be a manager, kept arguing with me. She wanted to send someone else to check our Internet, I explained to her, earthlink tech support advised me it would not be possible and to try Time Warner, when she heard that she told me I would be charged cancellation fee. I explained to her the only reason I had to cancel was because they could not give me the service they promised. I did not break contract, they did and then want to make me pay for their lack of ability in my area!

I have lost many customers over this ordeal, as I could not use my phones or fax so many times. On top of that I am being charged cancellation fees and no one in their company wants to review my account.

I tried Earthlink which came with a 6-mo free trial on my new Dell computer. I used it temporarily (7 or 8 days) until AT&T could hook up my DSL. Now they won't stop billing me through some company called Bill Me Later. Dell should not put their trial service on computers as they try to defraud consumers.

I don't owe them anything, but they will not stop billing me.

I purchased a mailstation from Earthlink several years for my mother to keep in touch with her grandkids. She passed away last year, and I called Earthlink to cancel the mailstation service on 9-2007; however, each month I was continued to be charged. Each month I would call; they would apologize and tell me it is now canceled and gave me a confirmation number. The following month I was charged again, and they told me it was never canceled, and the confirmation number I was provided was invalid.

Now is it Feb. 2008, and each month the same issue. I called them today, and they informed me they could not issue any refunds for past months but to be assured the account has now been canceled and only a month credit will be applied; and they gave me another confirmation number. I am very upset that they can get away with this!

?

Earthlink misrepresents the ability to provide high speed (or any speed) internet access. It provides inadequate internet and telephone service. Technical Support is fraudulent and useless: they refuse to direct me to mac support; enforce beginners troubleshooting even though everything has been tried many times; transfer to someone else who cant help so you have to start over again; claim that department is closed? to get rid of you for the day; put you on hold and either hang up or never come back.

When I try to cancel my account (stop paying for non-service) customer service refuses to cooperate: claim they can't cancel; try to talk me out of it; refuse to transfer to a manager or supervisor or transfer to a person who claims to be a supervisor but can't do anything at all; transfer to anyone else just to get rid of you; threaten absurd cancellation fees; put you on terminal hold.

These are my demands: 1. Cancel Account. 2. Please send confirmation number. 3. Send Earthlink supplied return shipping address to return equipment. 4. Do not charge cancellation fees. (Earthlink broke contract by not providing service.) I have written 17 letters to Earthlink and filed complaints at the BBB, FTC, FCC, and Illinois Attorney General.

I have paid $80/month since 3/2006 for very little service. My phone was off when I needed to go to the hospital. I had no service the last 2 months. I have spent hours dealing with this. Earthlink still refuses to cancel my account; they threaten me with a $150 cancellation fee. I do not know yet what they will do to my credit rating.

I severed a six year relationship with Earthlink in January 2007 after repeated service complaints about DSL speed, with no resolution. I maintained both DSL and web-hosting accounts with them. Technical service reps could not resolve the issue over the course of a year, even after sending out a new modem. Frustrated after a year of paying for high speed DSL and getting only regular dial-up speed, I canceled the email service. The company billed my credit card for early termination fees, which I successfully challenged. In response, Earthlink took my website off-line and have since refused to return the files. More importantly, they have retained control of the domain name, leaving me unable to use my own business domain name. I have filed complaints with the Better Business Bureau and FCC.

In negotiations through the BBB, after first denying having control of the domain name, Earthlink later acknowledged having registration rights, but refused to release it because I violated Earthlink policy by taking the charge back. Negotiations were suspended at that point. I contend that I did follow proper procedure by notifying Earthlink in writing of the disputed charge for the e-mail account. Having received no response, I moved forward with the only protection available to me as a consumer by disputing the charge with my credit card company. Earthlink did not follow its own policy requirement to inform me (the consumer) of the termination of service. Its important to note that I canceled only the email account, on 1/8/07. I became aware that the website account was canceled on 3/30/07 when I contacted the company and was told my website had been taken off-line. They refused to release the content of the site unless I reinstated the credit card charges.

As a small business, my website served as an important marketing tool. Having it disabled for nearly a year has taken a tremendous toll on my business. I cannot afford to re-create all of the content from scratch. More significantly, I am unable to launch a new site as long as Earthlink retains the registration rights to the domain name and the status is locked.

I had service with earthlink for over 1 year (they initially require 1 year contract). I then was offered new equipment (new modem) from earthlink. I got the new modem, then canceled my service a few months later. Earthlink then tried to claim that since they sent me a new modem, I was now bound to an additional year contract. I never agreed to this additional year, either verbally or in writing. Eventually, after discussing it with a customer service rep, they agreed to cancel the contract without charge. Then, I suddenly received a bill for $135 and also a notice from a debt collection agency for early termination of contract. I am currently disputing this bill, because Earthlink is trying to claim a contract where none existed.

I paid my Earthlink service contract in full. But I needed the DSL taken off my line to install a local DSL. I asked to have Earthlink remove their DSL service from my line, but told the representative that I had sent my check in for the full amount on January 17; and my service contract ended on January 30. I just needed the line clear. They billed me for $149 early termination fee--even though they were paid for the service.

The Earthlink representative told me they would get a supervisor and then put me on hold. After 1/2 hour I hung up.

I have been an Earthlink subscriber for almost 8 years. Sure, their technical support has always been iffy, but I know what I am doing and was able to make it work. 10 months ago, I upgraded to the up to 8.0 and telephone service. I wasn't stable at 8.0, but at 6.0 I was up 98 to 99% of the time and I got a tested speed of 4.8 to 5.4 consistently. Suddenly, at the end of December I started losing my connection several times a day, this slowly increased to 10 to 15 times a day! Finally, I gave in and called tech support. After hours of novice troubleshooting techniques - ALL of which I had done numerous times on my own, they said that my loop length was too long and they needed to downgrade me to 3.0. When I asked them to explain why 6.0 had worked fine, they just kept repeating that I would have to downgrade. Wanting to get SOME work done, I agreed reluctantly. Well, it improved. It only drops 2-3 times a day now and I only can get a speed of 1.8 to 2.3. After hours more of the same bone head technical support they wanted to downgrade me back to 1.5! No way!

Well, finally I bullied my way through to a Level 3 technician AND then to his supervisor! Finally, someone who didn't just read down a script. He actually read my file, said that he didn't understand why the Level 1 people had downgraded me, and he arranged to send technicians out to check the lines and the connections. The problem is, this took HOURS, DAYS, NEARLY TWO WEEKS of constant phone calls, hour long holds, frequent disconnections. After working with computers for nearly 35 years - I know my stuff and can out talk the low level support people. The average person is hindered.

Bottom line, it still isn't fixed, and Earthlink support is TERRIBLE. AND to add insult to injury, in the process of dealing with this I reviewed my last couple of Earthlink invoices which I just hadn't read yet and found out that they had added PC TUNE and FAMILY CONTENT to my account (nearly $11 extra a month)! I didn't order these, I never heard of these, and I certainly would never order PC TUNE as I don't now, nor have I ever OWNED a PC (Windows) and PC TUNE doesn't run on a Mac! There has got to be something better out there. I just kick myself when I think about how I could have set up permanent email addresses long ago, so that when I finally get so frustrated that I dump Earthlink, I wouldn't have had to deal with informing hundreds of people about my email change!

Untold lost hours of productive work and time with my family. Delays to work production. Years off my life due to stress.

I've had no service for 3 weeks. Responses vary from the server is out to turn your modem on and off. I get different responses. I've tuned up my laptop, I've replaced my cat-5 line, I've replaced my router, not to mention 5 days worth of calling, live chatting. It appears it's either their server and or the line coming into my house. I've cleared the bush from around the wire from the phone line - but I am not knowing of whether or not it's coming in. Earthlink has the worst customer service. They have however, allowed me to use the dial up which means hooking up to the phone line as in the old AOL. That is not what I want.

I've lost 3 weeks worth of lost work as I am a special needs teacher and do my not at school time work online. I do my stock and other counseling online. I've paid $200 to have my laptop checked; I've had to purchase a verizon netcard to do some of my work in the meantime; I've spent at least 5 hours JUST communicating with earthlink, - and no one really knows how or what to fix. I even requested a newer modem as mine was 7 years old. There is no connection from the wall to their modem.

I signed up for a promotion that required me to use their TrueVoice service for 6 months and then I would receive 25,000 frequent flyer miles on Northwest Airlines. A year later, I realized the miles were never deposited to my account. To date, I've made 10 phone calls over 3 months time. Each time I'm told that this needs to be escalated with a form to a department that can deposit the miles. Several reps gave me their unconditional assurance that it would happen this time. Twice I have requested to speak with a supervisor, each time I've been told they are busy but they will schedule a callback within the next 30 to 60 minutes. Both times it failed to happen. As I write this, I'm awaiting a response on my third request for this action I also have an e-mail message into their VP of Customer Service--so far, no response on that, either.

It's taken about 6-7 hours of time so far, between all wait times, follow ups, dropped calls, etc. I have logged each and every phone call, including who I spoke with and any reference numbers I received. I recently switched my TrueVoice service to Verizon, but I haven't officially canceled the Earthlink service because this matter is still unresolved, and I did not want to add another hurdle to the process. It will be an issue if this drags on and I find myself paying a monthly fee to a company just to resolve a customer service issue. This has been extremely frustrating.

I signed up for Philly's Next Big Thing, Earthlink Wifi around August of 2007. From the start, I experienced poor & mostly non-existent service. I canceled my service finally in the beginning of December 2007. Upon returning my equipment, I was stilled charged the $69.95 non return fee. After dozens, if not not more, calls to the reps, I spoke with someone who told me that rest assured, I could expect the full amount returned to me within a couple of days, and that it just needs time to process. I waited, and waited some more. Nothing. I called back only to deal with a rep who told me that I should have received $19.95 back & should wait a couple more days to receive the rest of the money back.

Baffled, I continued to call and try to contact a supervisor that would give me some clarity. Finally, after long waits and being disconnected by accident, I was told that I will indeed receive my full refund in 7-10 days. Long story short: Avoid Earthlink at all costs. Why dod you think they only charge $12.95 a month? It's not worth it, you get what you pay for.

On Jan. 4, 2008, we had a terrible storm blow through here. When I got home from work that evening, I realized my phone/DSL service was not working. I figured it was due to the storm and didn't bother to report it until the next morning. I spent about an hour on the phone with a technician in India who conducted a number of tests. Of course, he could not figure out what was wrong and told me a supervisor would call me within an hour. I never received the call, and by Monday morning I decided to call them again. The technician ran tests again, couldn't find the problem and opened a trouble ticket, and told me someone would contact me. After several more phone calls and tests, on Wednesday 1/9, I received a call on my cell phone while at work. This tech wanted to run all the tests again. I explained that I was at work and could I call him when I got home, which I did. He ran the same stupid tests again, and guess what...no solution. He finally said he would have to send someone out to my house, which he did. Covad showed up the next day and told me there was a break in the line (duh), and that he would have to have AT&T come out to fix the line. Today is Jan. 17th, and I still do not have service. I have a contract with EarthLink and I don't want to pay an early cancellation fee, or I would just cancel the service and sign-up with AT&T. And judging from some of the other complaints I read on your website, I foresee big problems cancelling the service as well. Please help. I'm at my wits end.

I have been an EarthLink customer since October 2002 but there have been recent events that are causing me to regret my decision for maintaining such a long relationship. There have been issues that make it obvious that this corporation does not value my standing as a customer. I am writing this because I have been on phone support and online chat support with a myriad of Customer Service and Technical Support representatives and have not had my issues resolved in a satisfactory manner. Over the past two weeks, I have had six separate problems with the security and integrity of my account. I have spent numerous hours trying to resolve these matters only to have them redevelop again and again. Yesterday, my account was deactivated twice by EarthLink; I was not given advance notification of these actions but had to find out the hard way.

The following is a summary of my situations: 1. On or about January 3, 2008, I contacted EarthLink due to web domain profiles that existed under my account that were set up without my knowledge or authorization. 2. On January 11, 2008, I contacted EarthLink again regarding additional web domain profiles that existed under my account; again set up without my knowledge or authorization. 3. On January 15, I contacted EarthLink due to problems logging on. This was due to unauthorized access that included changing the account password. 4. Again on January 15, I saw a $65 balance that was applied due to another web domain being set up without my knowledge or authorization. 5. On the afternoon of January 16, 2008, I contacted EarthLink due to my inability to log onto my account and the message that my account was inactive. After spending 45 minutes on the phone, it was reactivated. 6. On the evening of January 16, 2008, not even two hours after having my account reactivated, I found that my account was deactivated AGAIN. Currently, my account is still not active and I dont have the slightest idea of when it will be reinstated. I have been told that my account has been deactivated due to fraudulent activity; I have never committed any type of fraud and I resent being treated like a criminal and essentially being put out of business. I was told that it will take up to 72 hours for my account issues to be resolved; this is absolutely unacceptable.

My husband has lost thousands of dollars in fees due to this action by EarthLink. There is a good chance that he's lost a few clients due to his inability to send or receive e-mail. All of my leads are transmitted by e-mail so there's irreparable and immeasurable damage caused to my business.

I spoke to countless people at Earthlink disputing my balance due. Each time I was told my bill would be $14.94 for one year (2008) and then $19.95 for the remainder of my service. Earthlink keeps sending me statements for $22.23.

I'm tired of calling and emailing them. I cannot believe how horrible their service has been. Each person I have talked to apologizes and says they will take care of it, but that never happens.

Here's a copy of a letter I sent to the CEO of Earthlink regarding cancellation of DSL services after I couldn't stand it any more.

Dear Mr. Huff: Heres the history: I was advised by your service representative on September 16, 2007 that we could get DSL service on the above two telephone numbers. I placed the orders and we received the two modems four days later. I installed the modems but was never able to connect either phone line (separate computers) to Earthlinks DSL services, despite at least 15 phone calls to your representatives in the Philippines and India. On September 30, 2007, after another frustrating attempt, I was advised that it was technically not possible to connect our telephone lines to Earthlinks DSL. Therefore, I canceled our services which in fact, never got started in the first place, within the 30 days notice as required by your rules as posted on your website. Attached is a copy of the cancellation letter I sent by certified mail along with evidence it had been received within the required time frame. I also am including evidence that I returned the modems.

In the meantime I have repeatedly been billed, both on my credit card and by direct invoice from Earthlink a total of $581.98 for services I never had. I have been billed on separate occasions $149.95, $158.35, $44.25, $44.25, $168.53, $3.70 and $12.95. I have indicated to my credit card company that all charges from Earthlink are fraudulent as are all charges invoiced to me directly from Earthlink. Because of my prompt and timely cancellation I do not owe you any money and you should clear my account accordingly. I am sending a copy of this letter to the Chairman of the Board of Earthlink, the Federal Communications Commission and the Federal Trade Commission, Consumer Response Center and Senator Russ Feingold in the hopes that this matter will immediately be resolved.

The have tried to collect $581.98 for services I never had!

I have tried for many months to get my wi-fi service fixed. This is a service in partnership with Feather wi-fi. Its an initiative to set all of Philadelphia with wi-fi service. I am getting, and have always had a very poor signal. The customer support line is in India, I think. I get nowhere after talking to 3-4 different people who all ask the same annoying account questions before I then have to explain again what my issue is. I finally got a local number, with a pin number, to call so I don't have to wait on hold for 30 minutes only to tell my story to 3 different people. So, at this point it seemed that I was making progress. I opened a technical complaint ticket with a technician here in the states. The issue was never fixed after numerous more complaints.

I just tried again to contact them and the pin number I was give was suddenly inactive. I was forced to call the standard customer service line again (1-877-943-4435) which I've come to realize has no direct contact with offices in the states. To my dismay I came to find out that the complaint tickets I opened with the state side tech office were suddenly closed with no stated reason. Every time I asked to speak to a manager to file a formal complaint, I would get bounced to someone else would ask me for all the account info AGAIN. Or, I would get I'm sorry sir, all the managers are on calls. I don't know what to do at this point. I'm at my wits end. This company's customer service is as bad or worse than the actual internet service they provide. All I want at this point is a refund of my money, make sure upper management is aware of this shoddy service, and to make sure other Philadelphians do not fall victim to this horrid internet service.

As a result, I have not been able to work very efficiently at home as I am a freelance graphic designer. Also, I am seeking a full reimbersement of all fees billed to me

I signed up for Earthlink internet service, but canceled 5 minutes after I ordered it. They assured me it would not be shipped nor would I be charged.

A week later it arrived and I was charged. I called and they promised me a refund and a shipping label to send it back. I did get my money back but no label ever came. I called several times, it still never came. Then I was charged again.

It has now been 2 months and 15 phone calls. Every time they say they will send a shipping label and refund my $99, but they never do.

For the 2nd time, it took more than 2 hours to update or edit my credit card billing information. The first time, our credit cards had been stolen. I spent 2 hours on the phone, much of it trying to get the woman on the line to understand that I couldn't give her the security code on the back of the credit card because the person who stole it still had the card. I ended up giving her a credit card number that I didn't want to use. For some reason that she couldn't explain, that one would work when another wouldn't. This time, since that card was expiring, I foolishly attempted to change my billing info online to the desired card. I was shuttled back and forth between representatives, was repeatedly told to call the toll free number (which I refused to do because I'd already invested more than an hour trying to do something as mundane as updating my credit card number) and it wasn't until I demanded the name of a person that I could contact with a complaint, that I was given to a supervisor who couldn't understand the phrase home address. I'm not kidding. And that was fully 45 minutes after I requested a supervisor. Service this outrageous is virtually no service at all. Earthlink ought to stop claiming that they provide customer service. It took 3 people and 2 1/2 hours to update my billing at THEIR request.

As of July 2007, I signed up with Earthlink for home telephone and Internet services. They had an unlimited long distance service plan which I signed for. I gave them my debit card number to open the account as per their request, but I did mention to them that I did not want to do automated payment. They charge me $1.00 per month for non-automated payment. About three weeks later, they withdrew $177.00 from my account without my permission. It is a violation of my privacy on their part.

When I contacted the company, the rep. said that the person who I spoke with the first time gave me the wrong plan, so they started charging me after 500 minutes. After I repeated myself to him, he said he will update my account by giving the right plan with unlimited long distance and will stop the automated payment and credit the money to my account. He did update the account but failed to give the credit for the money that was taken out of my bank account. Ever since I have been trying to speak to a Supervisor in order to rectify the problem for about 2 months; no Supervisor from the company had contacted me. They disconnected my service on 11/23/07 for non payment because as I always told them I won't make any payment until I discuss the matter with a Supervisor so an adjustment can be made.

I had returned checks and paid overdraft fees because of unexpected withdrawal from my account. I have to use my cell phone during the days because I don't have a home phone. All of that stresses me out. Please help.

My DSL and Home Networking has been down off and on for over 14 days! They keep guaranteeing that it will be fixed, but nothing ever happens.

Earthlink offers $100 to any existing customer who refers a friend to join Earthlink. I have NEVER referred anyone to Earthlink, not even for $100!!! I like my friends too much. We are longtime DSL customers of Earthlink, then 9 months ago got Voice service, we signed a 1 yr. contract unfortunately. That is when everything went downhill. In the beginning our DSL went down a few times. We have never had a clear phone line. Quite often experiencing an echo, static and dropped calls. Then most recently our phone went out for 7 days.

Awful customer service, long wait times online and on the phone, being transferred and then dropped, having to call them for info rather than them calling me, on and on and on. And thats just the customer service end. The service has been totally unreliable and shoddy. And because we signed a contract, we cant get out of it unless we want to pay high fees. I thought a contract was an agreement between 2 people. One to provide a working service and the other to provide payment on time. We did our part, they did not do theirs, but that does not seem like a reason for them to let me get out of my contract.

In September I signed up for the home networking service with Earthlink and canceled within 2 or 3 days. On 10/27/07 my credit card was charged $124.00 for a router that was never mailed to me. It was mailed to someone in Milpitas, CA. I live in Porterville, CA. I called CITI Card to dispute the charge, and Earthlink disconnected my DSL service.

I believe Earthlink would have continued charging me for the mistake they made.

I brought a new computer with the new version of Vista on it. I would get the internet working and then my computer would die. Microsoft asked me to contact Earthlink because there was a compatibility issue with their program.

I have since learned from other Earthlink clients that using the Vista program they are unable to use their E-Mailing service. I had also asked Earthlink to cancel my services since I was unable to use the Internet and E-mail without their program freezing my computer. Earthlink refused and I've had it with them. For 9 days I tried connecting and getting them to help me - nothing worked.

I finally changed over to a cheaper and better service without any problems.

Since I switched to phone/dsl bundle, i've had virtually no internet service or at best, intermittent service. I spent many hours talking to the technicians trying to fix it. Finally, I gave up and switched to ATT. They wouldn't release my number for 2 weeks and when I called to ask that it be released earlier, they cut my phone service off which means my phone number has been given away and that I would have to pay installation fee to ATT. I have never had such an aggrevating experience with incompetence as I've had with Earthlink.

I signed up with Earthlink digital phone service in June of 2006. I canceled the service on 7/6/2007 after a year of horrible, garbled, unintelligible phone service. On 7/29/2007 I was billed a $300 cancellation fee for early termination. I have been fighting with Earthlink since that time to have the charge removed. Four separate individuals have PROMISED me each time that they would credit my account. As of 10/28/07 my account has been turned over to a collection agency for nonpayment!

I have also had Earthlink internet service for years which I have paid through my local cable company. Today my email account was deactivated which baffles me as that is not part of my phone service. Earthlink is totally unscrupulous, and I have filed a complaint with the FCC today. I dread all the hours of fighting this will cause not to mention the potential damage to my credit rating. NEVER do business with Earthlink!

I have never been satisfied with their service, and always felt as the misrepresented themselves. I have now been trying to cancel for over 6 months. Beginning in March, now we are in October. Every month I am charged again, and I have to call to get a refund. Every phone call takes about an hour. They deny I have ever cancelled, when I give them a confirmation number, (which I have 2 of) they tell me they have no record of the confirmation number, or tell me I never cancelled. I even had one supervisor tell me I was a liar! He then told me Earthlink never issues refunds, but I received a refund a month earlier. I just want to cancel my service and have them stop charging my account! This should not take 6 months and 7 hours of phone calls to India! They should not be allowed to get away with this.

In June of 2007 I called earthlink and asked about services and the lady I spoke to suggested that she take all my information and when or if I needed the services I could call and they would have all the information . I told her I did not have a checking account and she suggested a family member. I gave her my sisters . Well they took out 173.00 and change from the account . I called and explained that they did not get my permission to do this and they agreed to give me back 149.95. I waited about a month and called back.the lady said it would take 7 to 11 days. well it is the end of September and I called the first of the month.

The man appoligized and gave me a conformation number . He said It would take 7 days but he would do it in 3 days.I told him that they took money out of the account and I do not have any of there services. He agreed to pay me what was taken out of the bank. So the new amout to be refunded was 157.00. I have not heard anything . It seems like every time i call they extend the time.

I have moved to a new address and requested earthlink to switch my internet service, was told it will take about 10 business days on 8/17/07. I called back after the 8/29/07 to check and was told it will be up and running by Thursday after 5pm, on Friday 8/31/07 still no internet service, I've spoken to earthlink representative, was told it will take another two weeks, that would be on or about 9/12/07, but since I already paid for dial up, I can get dial up in the meantime, I couldn't get dial either.

I called again and again for for a week on a daily basis, but on Thursday, September 4th, 2007 I found out that my contract was terminated by earthlink and charged $ 149.95 on 8/31/07 without my knowlege. I called, spoken to earthlink representative, I was told that she will request a refund for the $ 149.95 and will not further charged me. The next day I found out I was also charged $26.90 for monthly fee. I called again this and spoken to another representative, was told she can not refund the amount of $ 149.95 because I didn't finish the contract for one year, but I told her I did not cancel the contract; earthlink did that on their own.

I was told because they can not provide me internet service at the new address, so they cancelled it and charged me the $149.95, but will refund me the $ 26.90 only. I did get the refund of $ 26.90, but not the $ 149.95 which, was taken out of my debit bank card. They didn't send me a bill or let me know about it; they took the money ASAP after I've spoken to them on 8/31/07 asking why I still didn't get internet service yet. I feel they should at least warn me about this charge ahead of time. I will never use earthlink again. When I called for help, I'm being transfer to India or somewhere where I don't understand their english.

I requested home service and dsl from earthlink back in june 07.after giving the repersenative my zip code I was told that dsl was offered in my area. phone service was coonected in july 07. dsl was never connected because i received a phone call from earthlink re. stating that it could not be offered.natashia told me that due to cancelation not my fault i would not be charged a early cancelation fee. my accout was debuited in the amount of $163.32.i called and was told a check would be sent out on july 30. 07 the check never arrived.

I get billed every month $21.95 for dial up usage. I don't use dial-up.

I contact them every month and spend at least 3 hours on the phone to get my credit. I get disconnected at least 6 times in each 3 hour period. I talk to people in India who can't help me and keep transfering me to other people in India before I get disconnected and have to start over again 6 out of 10 times.

No one can tell me why I am being charged for a service I am not using.

I was solicited via phone by Earthlink spring of 2006 for their digital phone service. Unlimited local and long distance sounded appealing, along with one month free. I got the equipment two weeks later and when I received my first invoice, I noticed that the one-month free began from the moment I agreed to switch to their service--not when I was actually able to use it.

When I called about this, they conveniently didn't understand my argument. I tried discussing it with two different people and didn't get very far. Not long thereafter, my friends and family started complaining of the echoing and faintness of reception. I spent much time with tech support. Over the last year, I have had two or three different ata adapters sent to me because they are incredibly unreliable-for whatever reason--and I end up without a dial tone.

The reception has always been lousy, and so the last time I didn't get a dial tone and made three different attempts to remedy the problem with tech support, which handles multiple callers at one time (which wastes everyone's time) I decided to cancel the service. I contacted Earthlink the next day to let them know that my new provider (Cleartel) would contact them and that since I hadn't had a dial tone since June 6th, I expected to no longer be charged for the service. I was assured that there would be no problems and no more charges.

On June 19th, when I still had no phone service, I contacted Earthlink again and had to somehow go through my whole story again with another person, and was assured then that everything was in order. On June 29th I contacted Cleartel because I still didn't have service. They told me that Earthlink had only released my number as of June 27th. I called Earthlink again and had to start over once more. Once again, I got the scripted politeness of a person somewhere on the other side of the world that I had to explain this to, again. She couldn't understand me and I couldn't understand her. I asked her to slow down her speech so we could communicate. I finally asked to be re-routed to the States.

Finally, I spoke to a man in Texas who seemed to understand and agree with my frustration as to have no had a home telephone for 23 days and that it was wrong that Earthlink took so long to release my number. AGAIN, I was assured that all would be fixed, that I could maintain my original number, and that there would be no problems with switching it over to my new provider. I have just received a message from Cleartel stating that they are having problems activating my service. Earthlink had no problems taking business away from AT&T to give me shoddy service and support that was sub par. Now there are these huge obstacles preventing me from going elsewhere?

I had tried to get this service installed in April of 2007. I was given several dates where installation was to occur but did not. One of those days my landlord stood home from work to allow entry and the technicians did not show up nor did they call to reschedule the installation date.

I had to increase the minutes on my cell phone to help control the cost of offsetting the installation of the phone service. My cell phone bill was over $400.00 dollars and my landlord lost a day of pay.

Sent FedEx package indicating that Earthlink billed over $560 for a conversion from dial-up to home phone-DSL. They continue to bill my credit card and I have placed a stop order on my card.

On February 7th or 8th, 2007 I decided to get a bundle package (dsl internet and home phone services) through Earthlink and made the call. My first experience with their customer service should have been my last, considering that the person who I set up my account with was very hard to understand and evidently couldn't comprehend what I was saying most of the time. About two weeks after I had signed up for service they told me that the service could not be turned on without someone coming to my home. I had already received a package from them that was supposed to enable me to activate my service on my own.

A week or so later they sent me an e-mail saying that someone would be at my home to set up my service on March 13th between the hours of 8am and 12pm (over a month after I first signed up for service). Since there was no way possible that anyone could be present for them to service my home, I called to tell them that this would not be a good time.

I was also outraged to see that aside from the initial payment of $39.95 for the equipment I received, they had charged my debit card $19.95 on 3/12/07 for installation fees. WHAT INSTALLATION? Nothing had ever been installed.

I called to cancel with Earthlink. They canceled my account after they made me wait while they researched if I had received any service. Finally she told me that they would be sending me something so that I could mail back the equipment and I would be refunded for it. She gave me a conformation number and I hung up the phone thinking that Earthlink was finally out of my life. Unfortunately this was not the case because I found another charge on my bank account on 4/13/07 in the amount of $110.00.

We cannot cancel our service with Earthlink. They have been notified twice via mail requesting cancellation. We have received no reply. The only way to speak with a live representative of the company is to act as though you are opening rather than closing the account. The live person promptly switches the call and no one else will answer. I simply want to cancel the account and stop the draws on my bank account.

I spoke with an Earthlink representative in early January and told her to close my account because I was moving and no longer wished to pay for internet through Earthlink. She persistently tried to keep me with Earthlink, offering repeatedly to renew my account after my move. I told her in no uncertain terms that I was not interested, and that I wanted my account closed and balance refunded. She told me that my account would be closed and that I would be refunded my remaining balance of approximately $40. After just recently receiving my bank statements (January - March) I have found that she renewed my account against my wishes, withdrawing monthly payments from my checking account, and that she had failed to refund my remaining balance.

Tonight I was unable to send email to any person whom I have personal or business dealings with that uses either Earthlink or PeoplePC as an ISP. When I did send mail I got it bounced back with the message it had been rejected because my ISP, Suddenlink.net, was a Zombie PC ISP or a spammer. The bounce message included directions for reporting this but those directions did NOTHING. Talking to Earthlink Support had no solution that worked.

Everything that Earthlink support told me to do did not work.

bought an earthlink Cidco Mailstation they have been telling me for 3 weeks that they can not activate because their system is down and give it one wk and they will call me back to activate and they will not call or activate this--if they say they will they should if they can not activate it they should tell me that as well.

An Earthlink representative called me on the 13th of October and offered me True Voice services. At the time of this offering, I used Verizon for phone services and Earthlink, Inc for DSL services. I subscribed to Truevoice services offered by Earthlink, who also informed me that I would first receive a new modem and that the phone and DSL services would be connected after that. I specifically asked if there would be any loss of service and was told no.

On the 26th of October, my Verizon phone services were disconnected. I had not received the modem. As my phone services were discontinued (at Earthlink's request according to Verizon), I also did not have any DSL services. I was able to log on to my e-mail from work the next day, and read an e-mail from Earthlink which said: "We're writing to confirm that on 10/26/06, you requested to cancel the following service(s) for account number…..:" I had not cancelled this service - it had been done unilaterally by Earthlink, who later acknowledged that this was a factual error.

After many phone calls and e-mails to try and get my number back over the next few days, I decided to cancel the DSL agreement with Earthlink and subscribe to Verizon for both phone and DSL services. Earthlink released my old number to Verizon on about the 14th of December and the new number was restored to me on the approximately the 14th of January 2007.

I have cancelled my dialup Earthlink account multiple times, by phone and in writing, since July of 2006. They continue to charge me. I called on January 6, 2007 and talked to "Susannah" who verbally confirmed that I had not used the account, did not owe any amount at all. In fact, she arranged a credit to incorrect charges. She also assured me that the account was finally cancelled in good standing.

Earthlink states that calling by phone is the only way to cancel service. Despite three different calls (July 2006, October 2006, and January 2007) and written communication to cancel, they continue to send bills. I have documented over 4 hours of time spent dealing with this and have had to replace one damaged cell phone battery that drained catastrophically during one call.

We began having problems with our DSL service the beginning of January. I contacted Earthlink and spoke to numerous technicians who I could barely understand. After about a week of going back and forth with them they decided it was our modem that was bad. So we waited another week to get the new modem. Upon installing it we have the same problem as before and also a new problem. Now I can't get into our main account because it says we have an invalid username and password.

I attempted to explain this new problem yesterday to another technician that was extremely hard to understand only to be put on hold for 30 minutes so I could speak to a senior technician. I finally hung up. Then at 11:55 and 12 midnight I get a call from "Sam" an Earthlink technician. I was not pleased to say the least. So now I have a technician coming on Tuesday to check the line.

What really has got my anger up is the fact that I was duped into signing up for another year so I could get this modem free. Also I was told that I would receive the first 6 months at a reduced rate of $35.99 and $39.99 thereafter. However when I was able to access my account there is no mention of the reduced rate. I so badly want to cancel this service out but upon reading other accounts of people not being able to cancel service I feel like I'm stuck now. Is there any help for me out there?

Have tried to cancel internet account 4 times to no avail. Found out today that they should have issued me a confirmation number to get the account cancelled. They have continued to charge my credit card monthly for over a year and are refusing to give a full refund. This truly is fraud.

I've been an Earthlink customer since 1998. I recently upgraded to dsl. Right after I got online, the modem failed. I spent one week + wityhout service after spending hours on the phone with some person in the Phillipines, blaming everything but the Earthlink equipment finallyback online. Being charged for 3.0mps + speed. It barely makes 1.5 mps. Now it's a half hour wait. Can't do this anymore. Unresponsive. Too long to get somebody. Too many push one, push two, etc . What happened to tgruth in advertising. Don't go this way. I believe they make it difficult for customers to get satisfaction.

We signed up for Earthlink 3 weeks ago to take advantage of a promotional Phone/DSL combo package. Well, 2 weeks ago the account started, the Modem arrived and I installed it. After 3 days on hold with their support in the Philipines, we had a Covad (Earthlink is reselling Covad service) tech come out to inspect the lines. After his 3rd visit, the phone still doesn't work. We've been without phone for over a week now. The only reason he DSL works is because the DLINK (the wireless router company) helped me troubleshoot the router and modem.

We work out of our house and have not been able to take phone calls, faxes, or make phone calls or send faxes. We have lost 2 weeks of work because of Earthlink.

I disconnected my service in July 2006. It took forever to get them to cancel my account, as they kept trying to convince me to keep Earthlink. In Oct, I received a bill from them and found out they had continued to take money out of my account since July.

When I called I demanded they return my money, the "supervisior" said he needed my current credit card to put the money back into my account. I was hesitant to do this, after my experience but he said this is the only way I could receive my money back.

This morning when I checked my bank account, I found they had deducted MORE money from my account, rather than giving me a refund!

I have been a DSL customer of Earthlink since 2001. About 2 months ago, I decided to consolidate and transfer my phone to their business thinking it would be easier to manage billing wise. Weeks ago, my DSL service died. I figured it was some temporary glitch and waited until the next day only to find it still not working. I made countless phone calls and after 3 days finally got a hold of someone to issue me a trouble ticket. Well, 20+ phone hours and and 2 no show technician visits later, I still have no resolution.

I became so frustrated with thier non-existant service that I resigned. They informed me I would have to pay a fee for breaking the contract I had recently entered with the phone transfer and even though I feel that is unjust as I've been with them since 2001, I am so distraught I just want to go elsewhere, so I will pay. However a week ago 8/30 when I both resigned and signed up with another carrier, I was told the transfer would take a few days. One week later, I call the new carrier and am told Earthlink wouldn't give up my # until 9/13! They made me wait 2 weeks. In the meantime, my work/life is impacted as I use my DSL at home to communicate with clients as well as look up information on the web.

I subscribe to Earthlink for e-mail. Recently they offered faster speed service, without explaining how it would work. Nevertheless I requested the faster speed at an addtional cost of $20.00 per month (to my basic monthly cost of $20), not realizing how complicated it would be to operate for an 84-year old customer like me.

When a package arrived, with the necessary equipment, it became obvious that the changes and installation involved would be quite beyond my capability, and I returned the equipment with insured postal mail.

Earthlink has now advised me that instead of reinstating the original $20 per month, they will continue to permanently bill me the $40 rate, as it could not be reversed despite the return of the equipment.

Since starting my account with EL in Sept. 2005, their continued service has been anything but that. Unreliable service, long telephone waiting time, and ultimately being sold a service that could not be delivered.

After hours of phone and having tech support come out to my home, the result is that EL sold me a service outside of the boundary of their hub. The 3.0 service requires that the hub be no longer than 18,000 feet from the linear hub. My house is 21,000 feet.

This seems like an open and shut case, but EL said the company that came to measure stated that the house is within range - contradictory to the statement made by the technician that came to my house.

I have paid over $600 for the previous 12 months of promised service by EL and have not been able to use the service.

I had EarthLink's Cable Internet service. After receiving the promotion rate at $29.95 a month, when I called to cancel the service, EarthLink told me if I would continue the service, they would give the same rate for another 6 months. So I agreed.

They continued to charge me at the regular rate of $41.95. Everytime I called I had long waits, talked to a different person, got different stories, but all simply said there was nothing they could do.

I uploaded the Earthlink Total Access CD into my laptop and it damaged the TCP/IP protocol. Now I can not link to any websites and it is unusable. I will have to spend my money and time trying to find someone to fix it! It will cost me 10 times as much as what I thought was their bargain monthly deal in order to fix my laptop.

I was on the phone for over 10 hours at different times with their techs but they finally said they can't help me. I sent a letter to their corporate office and they never responded.

I signed up for Earthlink's 6-month free trial internet service through Dell, and when the initial 6 months ended I kept the subscription for a couple of months and paid the $21.95 per month fee. I called Earthlink on May 2, 2006 to cancel my service. They assured me that my account would be closed and said that I owed $21.95 as the final payment, which I gladly paid on my Mastercard.

I received another bill 2 months later for $43.90 so I called again and was told that when I had made my final payment, they activated my account again using my Mastercard to withdraw the payments. This was without my authorization, in fact I had cancelled my card.

Again, I was assured that this would be taken care of but now the amount I owed was $68.12! I received another bill showing a credit of $43.90 but I still owed 24.22 because they could not charge my Mastercard!

Earthlink DSL didn't provide the service they said they would. Their DSL service couldn't reach east coast web sites. ( I actually had someone come to test the DSL service for me). The DSL service also couldn't reach web sites from foreign countries like Japan, Korea, China, etc. The DSL had trouble staying on for more than 10 minutes, and the equipments was faulty and malfunctioned.

I made several phone calls to the tech center to complaint about it, but it never helped. Funny thing is, I couldnt even go to their own website to read anything.

In the last six weeks, my Earthlink dial-up connection has degraded to the point where dropped connections and interminable download times are common. I have repeatedly called Earthlink tech support for help. I have been told that I had a Bad number and given another number to call. A few days later, when I tried to connect through the Bad number, it worked fine (relatively speaking, of course). I have a 56.6k modem, and my connection speeds have varied between 16 and 26k. Never higher.

My modem tests OK; my phone line has been tested and found to be OK. I have taken my computer down to a neighbor and the computer performed OK. My service gets worse every day. I was a Hawk client, when Earthlink bought Hawk's dial up service. Our monthly payment is $9.95, significantly less than other Earthlink customers pay for unlimited Internet service. I wonder if Earthlink is trying to drive us away. Although I've had polite customer service from Earthlink, everyone I talk with tells me something different, and it sometimes takes hours over several days to troubleshoot the problem. In any case, the problem not only persists but gets worse every day.

I run my business out of my home. It literally takes me hours to do online what used to take me minutes. This monring, in the space of an hour and a half I was dropped five times. It took this site more than 5 minutes to load. I end up working weekends to make up for lost time. It's difficult to estimate how much this off-again on-again service is costing me in dollars, but in time, with the dropped connections, slow downloads, frequent called to tech help, and running around to neighbors to check performance with their phone lines, the interruptions in my work week have added almost 40% to the number of hours I have to work.

As with other complaints I've read, I have been charged by Earthlink since my free trial that came with my Dell expired, over a year ago. I e-mailed them, telling them i didn't like there service and didn't want any subscription after the trial period. Well, after being in and out of the hospital for the last year, and someone else was handling my affairs, I didn't realize till today I'm still being charged for a service I didn't want, nor have I used for over a year. I haven't called Earthlink yet, but will demand a refund. I'll keep you informed of the outcome of my endeavors. Its bad enough this company keeps slaming people, but in this case, they slamed a terminally ill, handicapped person. Should make for a good news story. Film at eleven.

Earthlink dropped my internet service in order to "migrate" my service - whatever that means. It has been down for 3 days now.

I have been on the phone with various departments (tech support, billing, TRON) trying to fix the problem. Each person would make me run through the same protocol - unplug the modem, wait for 10 seconds, restart the computer. Nobody seemed to know what was going on, but it looked like it would be out from 4-5 days.

I decided to cancel my service but they wanted to charge a $150 early termination fee. I was furious. If they can't hold up their end of the deal and provide me with steady internet service, then it should be my right to cancel at no cost! I believe they just try to wear the customer down, and if that doesn't work, they bully them with threats of early termination fees.

4 week ago my DSL went down and I still have no service. I have lost 3 weeks of work and have cell phone bill over $300 to keep phone line open.

I tried to port my number over to True Voice, but after a month of trying to set it up with their tech support, and a hardware swap, they never managed to get it established. I decided to opt out and a month later I am still without my telephone. I am stuck with over a $50 bill, even though I never got a dial tone.

I've been an Earthlink customer since 1998. I have dsl account to which I bundled Earthlink wireless service in Dec. 2005. The Samsung A560 sucks. It cuts off incoming audio besides not ringing at phone but sending everything to voicemail. They also told me I would be getting FREE incoming calls.When I get the first bill in February, I get almost $50 overage charges---No free incoming.

They won't respond to emails, but tell you to call in , where there is NO RECORD of what was said. Very convenient...No record. I asked to cancell my wireless because of the fraud stated in the terms of service. They not only charged me for a new month in advance, after I had a cancellation number, but also $175.00 in early termination fee. I will now sue them in court. They are a typical 21st century corp. who exploits their customers, feeling that the effort won't be worth the law suit. Have I got news for Earthlink.

My husband decided to switch our phone service to the Earthlink True Voice. It was set up on 3/16/06 however the service did not work. He sought support from Earthlink numerous times, but each technician was no help in the solution and would tell him to call this number or that. He would, only to be told to contact someone/somewhere else. One tech told him they would get it fixed, then call us on the phone. That never happened.

Finally, on Monday, 3/20/06 he told them to disconnect us from this "service", and we would go back to our previous phone carrier - Alltel. As of now, 3/27/06 it has been 7 days since we told Earthlink to cancel our service with True Voice, and we still do not have a landline phone. The former carrier (Alltel) has told us that Earthlink still hasn't released our number back over to them, even though they kept telling us (either cell phone calls or live chat) that the account with their service was cancelled. They even sent us a label to send the equipment back.

So in all total, we have been without a landline phone for 12 days. Earthlink will not release our number from our former phone service carrier, and therefore, we can't connect up with Alltel again until Earthlink does this. I tried the Live chat on the "True voice" page, but it says it is busy....you must CALL. How can I call with no phone service!?! I have spent all of my cell minutes on the phone with Earthlink already, with no results. Earthlink has really sunk to new levels. Since all of this happened, I checked out Earthlink True Voice on the internet and see numerous complaints about it. I just wish my husband had checked it out before jumping on board.

I cancelled my account for internet service with Earthlink on 5/8/05 due to my e-mail never working. I used earthlink for all of three hours total even though I remained a paying customer much longer than that in the hope that technical service would fix the problem . However, I noticed on my Bank statement that I am still being billed $21.95 monthly for this service that I had cancelled 10 months ago.

I had a lengthy conversation with three Earthlink customer service persponel this evening. Jas, David and finally Betty/Supervisor. She offered me $98.78 which is half of my requested refund. This conversation took fifty-seven minutes of my time. Mind you I'd like to add that I had several lengthy conversations with Earthlink representatives last year from the beginning of my account with them, always unsatisfactory.

Today (3/11/06 5.30pm -6.27pm) I was informed by Jas that I had cancelled the account on 5/8/05 and he confirmed with a confirmation #. The other two reps after that had no record of this, a prime example of the inadequacies of Earthlink personel. Consumers can be guaranteed that Earthlink is way inferior in their capacity to take responsibility and accountability for inefficient communication and documentation.

We have been doing business with Earthlink for the last 7 years. However, recently I was made aware that an account created back in October 22, 1999 was not cancelled as we were promised. When changing from one account to another the original account was never closed. Regardless of the fact that our firm has had numerous conversations and been assurred that this account was for another service connection, as we have several in our company, we have discovered that this is indeed false and in fact the account was never canceled and therefore never used.

Upon learning this, we have canceled the account. We are expecting that Earthlink will credit the overbilling difference.

Here are the bullet points:

1. Customer of Earthlink for about 4 years

2. Ordered DSL in August, was effective in September, billed in August, billed for Modem at $99 that was supposed to be free

3. Finally got DSL working late in September and was asked about a home networking router at about $7.50 per month. Agreed

4. Two weeks later received a PC card that I never ordered and the router never showed up.

5. Called about 3 or 4 times no router, cancelled order and was told if I cancelled I had to pay a $140 cancellation charge - never got service

6. About 2 weeks later I received the router along with a Return Material Authorization to return it. I did immediately.

7. I have been billed for the router and for the home networking service every month since September and have never had the service

8. Dec 05 filled complaints with my credit card company and BBB of Atlanta.

9. Jan 06 got a reply that I would be credited $121 and change - credit never happend got a new bill for $122.00

10. Contacted credit card company and they said we made a mistake and you are only getting $19.95 and if you don't like it you have two working days to make a new claim and by the way it takes us three days to acknowledge a FAX and you probably are too late

11. BBB sends me a memo mid February from Bill Quince (dated 20 Jan 06) that says he will credit everything back except the router which hasn't been acknowledged as returned yet (in three months)

12. 23 Feb 06 Earthlink shutdown my e mail and DSL service without any notice

14. 27 Feb 06 I call Bill Quince - too bad you are stuck because our accounts automatically suspend service - he doesn't have time to get involved. 15. 27 Feb 06 Atlanta BBB sorry I have been out of the office and can't get to your problem for awhile - send us an email. (email sent 26Feb06)

So here I am with my business on hold because I don't have any DSL or e mail service

One day I received an offer from Earthlink to upgrade to high speed internet. I responded to the offer and I started having problems with my email which was probably due to the fact that high speed internet was NOT available in my area. Several calls were made to Earthlink. Despite my objections, they demanded that I give them my password and other information. I gave them the information that they requested but the service did not improved. After a month, I stopped the service and automatic withdrawals from my checking account.

I called Earthlink to cancel my membership (they were taking 21.95 out of my acct every month) because my computer was not working.The Customer Rep said no problem and told me I already had a 21.95 credit. He told me they would probably not refund the credit, but would I like to use it for a year of email service for $21.95? I agreed to that because we probably would need all of our adresses when we got our new computer. He gave me my cancelled subscription confirmation # and I told him to please take the Visa card number I had off that acct and never to run it again due to the horror stories I have heard about still being charged after canceling. He said no problem and that was that.

I checked my bank acct the next day and I was -175.00 because Earthlink ran my card for $239.40 a whole years worth of service. I called Earthlink immediately and the CR told me it was an accident on their end and he would get my card refunded immediately and not worry about it. He said they would fax my bank a letter saying it was their fault. I called my bank then and filed a claim regarding the unauthorized payment and they said they could not refund any of the overdraft fees until Earthlink put the money back in.

I called Earthlink back and this time the CR told me it would take 3-5 business days before the money would go back into my acct. No one at Earthlink cared - they basically kept saying they understood and that was the best they could - it was a mistake. They were still trying to sell me their services and get me to sign back up. I told them after this no way.

I have a credit coming to me from a slam that I caught before it went too far. Two months worth of a service called CallWave that I never used or wanted. Just because they mentioned it to me doesn't mean I wanted it and I had told them over and over again by phone, email, web chats that I had no use for the doggone utility. But they just went on ahead and began to charge me for Software I wasn't using.

All this technology and the knuckleheads can't tell one has not downloaded some kind of software and is using it? Driven Greedy sobs. And that credit that I have coming to me...well I can't get it back because I discontinued the dial-up service with them. And I'm never going to stop bothering them about it or talking about them in a bad light until I die. It's the only way I can shut up anyway. Hey! Earthlink!!! I want my credit coming to me.

I have had service with Earthlink for many years. For the past three years I have had satellite service. On 9/15/05, I called EL and requested my service be discontinued. I work through VPN and they cannot provide me with a stable - static IP address for which to work through. I then called Direcway and requested to be hooked up with them, as I have DW equipment. They told me they could not do this, because it showed I was still a customer of EL.

I have gone back and forth like this since September 15, 2005. I have continued to receive satellite service throughout that time, though I was not charged. I have documented dates and times that I have called into Earthlink to get this resolved. That number is 31 times, but if you count the times I called in and never got to speak to anyone, but got disconnected, that number is 47.

I cannot believe I put my faith and life's blood into a company that, not only cannot successfully transfer a phone call without disconnecting the caller, but cannot get a satellite connection interrupted. I was told today, by Earthlink's installation department, that they were escalating the problem and expediting it immediately. I was also told the same thing on 2/1/06 by the installation dpt.

Today I was told this would be resolved in 7 business days, which is what I was told a week ago. I am putting Earthlink on notice that they have until 2/16/06 to have this matter resolved, or I will not be calling back, but will be scheduling an appt with my attorney to file a law suit. I am losing my job over this, as I work at home. I'm sure it wouldn't do any good, but I don't know where else to turn. It makes me ill to see Earthlink's commercials on TV, promise all of this excellent service and dedication to the customer. That has not happened in this case.

Called to cancel DSL services on 12/6/05 and was told no more charges but that accoujnt would be active until 1/1/06. I asked how to return modem and was told that I did not need to return it. On 1/3/06 I was billed 52.99 and spoke to a supervisor who told me that I had been charged because I did not return the modem. She told me to return the modem and I would be issued credit. I asked why I was told that I did not need to return any equipment when I had first called in, and she said that was an error.

Doesn't matter that a company representative (Crystal) had told me that, they were not going to honor it. So after they issued me a return authorization (which took a week) I sent the modem back UPS. The UPS site told me that it had been signed for on 1/20/06 by earthlink. No refund has yet been issued so I called today to ask why. I spoke with Eric who told me that a refund would be issued 7-10 days from TODAY, 01/31/06. He had no idea why nothing had been done until we had called to question it.

We wanted to cancel our account. So my wife called and tried to cancel it. They required that we have our password and fathers middle name. When I signed up I did not give them my fathers middle name and could not remember what I told them. As for the password we could not remember it either as we never needed it, we put it in when we first got the account six years ago and never needed it because it was in the computer. We just clicked the button and it logged on automatically. I couldn't find it anywhere. They refused to cancel our account.

Finally I got a hold of someone named Megan who told me to send a certified letter requesting cancelation. Also she said to write an explanation and we would not be billed for the time of the dispute. I did so that day and got my confirmation from the post office. Jerome M. Bryan signed for it. Then we got another bill. I called several times and no one will talk to you unless you have the password and fathers middle name. Then it went to collections. I tried one more time to resolve the issue today 1/27/2006.

Finally got the lady to put me through to a supervisor. But he only recounted the procedures policy and rufused to acknowledge anything and said he did not have the authority to resolve my contesting of the bill. I asked him if he worked for earthlink. He said yes, so I asked him to connect me to some one who did have the authoity. He said he could not do that. I asked him if he was an employee of Earthlink. He said they had a partnership with them. So I asked if they were a subcontracter and where he was located.

He said yes they were a subcontractor and located in the Phillipines. I realized that he had no authority and no one he worked with had any authority to do anything but offer apologies. They can only follow the procedure contracted to them by eartlink which is very convenient for Earthlink as they don't have to deal with anyone. And obviously don't care what happens. I am sending my payment off to the collection agency after I finish this. I'm assuming that my credit rating will be dinged and I will be out the money I am sending. I have my postal verification of the certified mail and a copy of the letter which I am making sure gets put back into the file cabinet. Very poor company to deal with.

I received a free 6 month trial of Earthlink with my Dell laptop. I was told I needed to cancel on Dec. 25th in order not to be billed via direct deposit. When I called on the 24th to cancel I was told the money had already been direct deposited from my acount on Dec. 22nd and that since this was before the agreed upon date I would receive a refund.

I was also offered two free months of Earthlink at this time. Several days later I received a letter from the bank saying I had incurred an overdraft fee of $23 from the direct depositing that had occured. Earthlink then direct deposited me again on Jan. 4th. I now have $46 in overdraft fees and am demanding that Earthlink refund this to me. I have called Earthlink three times and also tried to straighten this out via online customer service and they have refused to help me with the overdraft fees.

I have had the same static IP for the last 3 years and all of a sudden on Thursday March 25 @2.30am, I lost my DSL connection. When I call tech support (In India) on the same morning at 8am, they made me do the normal rookie stuffs like rebooting the modem and rebooting the PC. They said wait for a few hours. so I did. Call back around 6pm the same day. They made me do the same thing all over again assuming that the problem is on my end.

On Friday, March 26, they made me repeat the same thing as Thursday until they finally agreed to open up a Trouble Ticket. So I contacted them on the earthlink trouble ticket 575578 and they said the engineers are working on it. So TRON group called me on Saturday at 4pm. What they did was disabled my Static IP to see if I am able to get my DSL connection. Yup. I was able to but with no static IP. So we played the Activate and Deactivate game with the Static IP all day on Sunday and Monday March 29.

Believe it or not they actually closed the previous ticket without solving the problem. So they opened another Trouble Ticket 576525. On late Monday night, the guy from TRON thinks it might be my static ip been shared by someone else. He recommend that I get a new static IP to fix the problem. So he told me to contact customer service today, Tuesday March 30. So I did. It's funny -- I called the customer Service to request a new IP.

I have spent over at least 14 solid hours of phone call and chat with their tech support and it's not going anywhere.

In the past 3 months we have not been able to use our internet service on several occasions for extended periods of time. Earthlink has tried to fix the problem on each occasion. The problem would be corrected and then would fail again. Each time, Earthlink would come up with some sort of excuse as to why the problem was happening. Eventually, it got to the point where we decided to cancel. This is where Earthlink showed their true colors.

Earthlink refused to wave the early termination fee for something that wasn't my fault. Instead, they wanted to offer me a credit towards next month service. This made no sense because I couldn't use the service now and I didn't want to try and use it in the next month. When I asked if they could count my credit towards the early termination fee, they said they couldn't do that. They could only give credits towards services, not fees. This by far was the worst excuse or explanation I have heard in my life.

I have spent several thousands of dollars on Analysis Software and data feeds to support my investing activities. I have purchased a subscription to an online Options analysis database. I have not been able to use any of these things for a month and there is no end in sight.

If they're not going to honor their offers, they should not be allowed to advertise them.

Earthlink breached their contact with me before I ever cancelled the service. I have been robbed. Maybe Earthlink is not concerned about the possibility of class action lawsuits. It is, after all, the "small" people like myself who keep Earthlink up and running by purchasing this product. I may not have purchased this product of my own free will, but I do have communication skills and I will never reccommend this product to anyone. If this charge is not removed I will not give up on getting this issue resolved. I will not go away.

I called Earthlink to cancel my DSL service in order to switch to Verizon. Sales rep provided competitors promotion and promised will give me $29.95/month offer. She said she couldnt change the price on November because the invoice has been billed. I received the bill in December and price still remains $53.50.

I called on 12/5/2003 and tried to get the credit back. Another rep told me that was previous sales reps fault, there are some procedures errors that the sale rep should have contacted me about when offer was rejected but she didnt. I still couldnt get the discount rate. I wasnt happy about that and asked to cancel the account and get my money back. They charge me the service to Jan 6, 2004. This sales rep refused my request. He canceled my account immediate but I couldnt get my money back, even prorated portion, that AGAINST EARTHLINK POLICY. I was very angry.

In Feb. 2003 I purchased an iMac computer. In the hook-up process I signed up for 2 months free internet service, just to get the computer up and on the internet. The service was through Mac.com, which in turn is through Earhlink. I e-mailed them my request to cancel the account before the 60 days were up and never used the account again. They have been billng me for eight months for an account I never used and was unaware I had, after all I had canceled it.

My ex-husband had had an account with earthlink that was being billed to my visa, he had changed the billing arrangements upon our seperation, but I had thought the payments on my visa were still his earthlink account. We thought they were billing us both for his account. When he called to clear up the problem, earthlink informed him that I had an account also (surprise). Earthlink say they don't except cancelations via e-mail and will not refund me charges on the account.

I feel they were deceptive in offering both rebates in order to get the sale. Now I have a one year pre-paid contract with earthlink already charged to my account and, in addition, I have found the Mailstation VERY limited in its use for emails.

I ordered Earthlink DSL. I was sent a router from UHP, it was no good - the POST (Power On Self TEST) failed. Earthlink put me through all kinds of nonsense before shipping me another modem. The new modem worked perfectly for about one month, but now, when I upgraded to the 2004 software, it allows me to surf for about three minutes until I again see the "Server not Found" page which has become my primary purchase from Earthlink! Unplugging the Modem and killing the task Panel get me another 3 minutes online.

I wish to find someone who can write a consumer experience meter, which will log the time the network actually feeds data, which is what we really pay for, taking into account congestion at popular sites, so that we can really create a measure of how our service declines. We could use such a rating for a class action lawsuit. Stereo manufacturers didn't advertise RMS power levels until they were forced to. Let's get busy! We just pay, we no longer surf, we're too busy. Earthlink has made DSL into Dialup Simulator -- Loser! -- and I no longer wish to fulfill my contract!

Numerous calls have been made to this company and they always say the check will be coming in a week. I called in July, I was told that It would be 4 more weeks. My call in August, they said it would be received Aug. 26th, that it had already been mailed. My call to them on 9/10/03, I asked to speak with a supervisor who tells me they want my credit card number. Since I am looking at the sales slip, with the last four numbers of the credit card, I gave them those four numbers and they tell me they do not agree with those numbers, therefore they will not even speak to me about this rebate.

The numerous times I have called they even gave me a case Number which is 58778507. They will not honor that number and would not accept my credit card number as they say it is not the number they have on file, but said they would speak to me if I gave them my pin number, Which I have no idea what it is, and I must call from my home phone. (I called from work but gave them my home phone number). The bottom line is they do not want to honor the rebate, and they have been giving me one excuse after another. This has been since February. Again, the credit card number is not incorrect. My relative has already paid Discover so it had to be correct.

I figure they owe me $153.65. It is not the money, it is the principle. I hate getting snookered by anyone. If everyone would raise hell with them about getting cheated, maybe they would improve their system and methods.

Earthlink/Cidco has not met their agreement with me and I should not have to keep mine. When I called directly to Earthlink, they told me they do not take responsibility for Cidco and that they are a separate entity. Now I better understand the stalling by Earthlink and my being told to just be patient by complaint dept after talking to Chief Investigator of the Orange Co Consumer Fraud Unit in Orlando. I am sending them my complaints and I am also working with San Francisco's ABC TV consumer affairs dept. My husband and I are going to also cancel our Earthlink monthly usage.

I called June 19th, 2003 to cancel my service, but when July came around the internet company turned around and tried twice to take 21.95 out of my checking account. Well at the times they tried I didn't have the money in the account to cover it so I was chared an overdraft fee. They did this on the 15th and the 24th of July.

Well when I called and informed them about this mistake they told me that they could request a refund for the 21.95 that they were trying to take out. I told them that they never got the 21.95 but I was charged 28.00 each time they tried. So I wanted my 56.00 not the 43.90 they are wanting to give. Ms. Freeman told me that it is up to my bank to return it to me. The bank says that it is Earthlink's responsibility to refund it since they caused the problem in the first place.

After buying a WebPCJr from Microworkz my wife and I used the included software (and preloaded links) to sign up for our 1 year of free internet service through Earthlink. After having a problem with our bank to get us our banking statements to our new address, we discovered months later that Earthlink was charging us for the internet service.

Earthlink's total charges were from June to October for a total at $19.95 a month. The total was almost $100 dollars. I would like either Earthlink or Microworkz to refund me that money.

Microworkz has a hard time delivering on its promises and has recently been sued by the Washington Attorney General, so this is hardly surprising news. Michael should send a certified letter to Earthlink vigorously protesting the charge and demanding an immediate refund. If that doesn't work, Small Claims Court is a good option.