DSL Extreme

I just don't understand how these guys can still be in business. How are they getting away with this? This is prime example of where we are sorely behind the times: as a nation, as a collective "culture," we let big businesses like this just mow us down, chew us up, and spit us out. We are allowing scum lords like this to run rampant, lie, cheat and steal from those who have limited incomes, which is why we came to this cut-rate roach motel of a reseller in the first place. And we were deceived with a bait and switch. Let's face it, it's the epitome of a lemon - being ignored, being shuffled around, ignored some more and then getting the runaround as a change of pace once in a while and then only start to act as though they give a fudge when you actually hold their feet to the fire publicly. Classic examples - some of the oldest tricks. I feel sad for the few quality employees they do still have, who have little choice in today's economy but to stick with it with this evil little empire that this reseller has mutated into.

The hallmark of a good company, by the way, is when you wish to part ways, they will hope for the best for you and see you on the way out towards happy, continued journeys. There are no hard feelings. It is business, after all. And yet they actually care about you as a customer and individual and it shows - you can feel it and it is palpable. Even if you were not all in all satisfied with the product, at least the people made it worthwhile and you even feel that you could recommend it to the right folks.

It's in contrast with DSL Extreme's tactics. They hold you hostage and put you on the furthest back burner they have once they hear you want to cancel. They repeatedly threaten to penalize you with fees left and right no matter what happened in your particular case - hey, they don't actually give a **! Anyone who thinks they do is a fool. And they pretty much leave you stuck in their endless loop, hoping they can wear you down eventually. They know many will just pay and give up on this quixotic quest. Not I. Don't give up on these criminals. That is what they are. Do not give them a free pass. Spread the word. Help your fellow Americans. Do not let your friends or neighbors or anyone fall into their trap! It is our obligation to stand up and be heard, to stand up and to fight. Friends, don't let friends get suckered, left to molder, be hammered hard and scammed up the you know what, by DSL Extreme.

I canceled my DSL Extreme account (with username wayne639), based on the full 12 month contract on 11/4/2011, but was billed 1 additional month service of $22.83 on 11/2/2011. I emailed them twice about this, and received 2 emails (both from Shyne G.) from DSL on 11/11/2011, and 12/2/2011, stating that I would get a credit card refund of $20.27. I have not received this credit yet. I have sent a third email about this problem on 12/12/2011. I would like a credit card refund of $20.27 (for the 1 additional overbilling month charge on the old DSL account), which they stated that I would receive, twice.

I joined up and as soon as I was activated, I noticed that I was getting about a third of the speed promised in the online advertised rate sheet. I immediately called tech support and a ticket was set up. I also noticed that nobody spoke native English and they were unable to pronounce their words properly. It was very poor for getting technical help. I was later informed that I wasn't guaranteed more than 80% of the advertised speed. That's it! Apathetic customer service, poorly spoken English and slow speed. I then was unable to log on and stay on for more than 20 seconds at a time. Now its a bad PPPOE connection, apathetic customer service with badly spoken English and slow speed. I cancelled 4 days into my contract and they want their first, plus an early termination fee of $250 or they will come after me with collections. This was spoken to me by a native English speaking person.

From the day I ordered DSL Extreme, I have been unable to keep a consistent internet connection. I have called DSL Extreme 7 times to try and resolve the issue. The only thing that they have done is transfer me to technical support. They trouble shoot the problem by doing the same thing over and over which is not correcting the problem. The last 2-3 times I've called, I have asked to speak to a supervisor. None of the customer service reps would transfer me to a supervisor.

They forwarded my call to technical support again. Almost every single call I've made to DSL Extreme, I've either been hung up on or disconnected from customer service rep. I am currently paying for service I cannot use. I would like my contract to be cancelled due to DSL Extreme being unable to provide consistent internet service and all funds that I've already paid to be refunded back to me. I also am in school and take online courses. I have explained to DSL Extreme that this is a huge inconvenience, since I am currently unable to complete assigned work. They have yet to fix the problem. I have never dealt with such unprofessional customer service in all my life.

Missed school assignments, unable to complete due to no internet service. Shipping/Handling charges that I paid to receive their modem, that I am unable to use. Charges that they are consistently taking out of my account every month.

Effective immediately, please cancel all DSL Extreme services with my accounts. The reasons for cancellation are as follows: 1. Deceptive sales practices (selling and charging for a service over a two year period 3M that you are unable to provide due to line limitations 600k). 2. Unwillingness to resolve service/billing issues over the phone. 3. Suggestion that a $250 early termination fee will apply in spite of DSL Extreme's inability to fulfill their service/speed agreement.

I am equally confident that you will credit my account for unused services and recent charges that you are unable to provide due to line limitations. Please reverse these recent charges to my credit card account ending in **. Also, make a note on my accounts that the DSL services were canceled at subscribers request and that these accounts are in good standing and are considered paid in full.