Cox Communications High-Speed Internet

I cannot forward anything with pictures to my contacts. Some of my Cox internet friends have the same problem. They also say Cox refuses to do anything about this. Do I have to use another provider?

Cox Communications is the most unethical company I have ever dealt with. Not only that, but they have a total lack of concern and respect for their customers. I could fill pages with evidence. But the reason I'm posting this complaint today is because I just found out that the whole time I was signed up for one of their bundle packages, I was not getting any discount on my services. The reason? I do not have digital cable. That's right. Even though, they lead you to believe that if you sign up for all three services - cable TV, telephone and internet - with Cox, you will receive a discount that you would not receive if you did not have all three services. You will not get any discount on those services unless you have digital television! You will pay the same amount as you would if you only got one or two services from Cox. I called their service rep and demanded to know where that information was when I signed up. He could not tell me and I still have not found it.

Not only that, but they led me to believe my phone service would be cheaper than Qwest, that is if you don't count the taxes, fees and surcharges they fail to mention! Their cable TV is the biggest rip-off ever. Sixty-seven channels and at least five of them are now blacked out. The majority of the rest of them aren't even worth watching. I just cancelled my TV and phone service with Cox and if I can find another internet service, I'll cancel that also.

I am a graphic designer. I have been noticing since roughly a year ago my connection to the web has slowed dramatically. Netflix? It slows to a crawl and needs to buffer and adjust stream speed as mine is too slow, so I don't enjoy Netflix anymore. World of Warcraft? I've been playing it for close to maybe 5 years now and I gave up last year as I was constantly disconnected or had major latency spikes in game that lasted up to a minute. Surfing the web is a nightmare as now most sites have advertising banners and animations, so I can not watch or read anything without having to refresh, refresh and refresh the window. When I upload or download files to Dropbox, BaseCamp, Youtube, Facebook or just try to read a news story, I know I am in for an unpleasant reading experience.

My iPhone 4S has a faster web connection. Help.

Since the last few days, Cox's service has been very disappointing. Every 5 minutes, we lose access to the internet, and at least once a day, we need to restart the router and modem for them to work.

On 2/8/2012, I phoned Cox Tech support due to my phone and internet not working. I patiently walked through her troubleshooting process. After 30 minutes of taking all steps, she requested and debating if my own equipment was malfunctioning, she stated that there was nothing else for her to do and that my computer was at fault. I explained there are other devices in the home that will not connect to the internet and the problem was on Cox's end. Finally, I asked for a supervisor. The supervisor advised me he would reboot my modem and call me back. Within minutes, my internet was working.

On 2/10, my internet stopped working again. My daughter is completing online high school and this is causing her to fall behind. I was not available to call the issue in, and therefore, I am paying for a service they are not providing. The home phone is currently not working either. While speaking to the representative on 2/8, I requested her call my landline. I advised I do not use the phone so I don't know the number. She insisted she is not able to look the number up. She state I have a block from her viewing it. I advised her they supplied me the number so she must have it somewhere. At this point, I am being charged for a landline and internet and not receiving the services. Trying to get customer support is difficult as well. Can someone help? How can I get the services they are charging me for?

Again, my cable is tiling. They have been out about 6 times and still this morning I woke up and all my lower channels were totally out, some of the upper channels were severely tiling and the pay channels were working fine. I am so sick of this company right now. They charge way too much money for substandard service.

I have been having problems with my internet since I've had it for almost a year now.. we decided to get the highest speed internet which cost us 60 bucks a month which is outrageous! The fact being it's slow half the time, the page doesn't load or says we don't have connection when we do. We have called Cox many times and all they can say its your equipment oh okay, that's funny because it worked just fine before then. So we changed routers out and modems and so on so forth. Same problem, I think it's there system if everyone is having problems it's not our stuff it's theirs and they need to get it fixed I'm about to close the account out and find something faster and better!

On top of that, their charges are way too high and they charged me to come connect it, when I connected it myself, no one came out and connected it for me, $35 bucks for what I did myself. Should be paying me money to do what they should be taking care of themselves. They are just like all the other money hoarders, want, want, want... money, money, money, get off you butts and fix the problem Cox! Oh, and I did just try to call them a second ago, high volume calls please stay on hold, probably because you all can't fix ** and people are getting annoyed.

The signal was constantly tiling or frozen for the past 4 days. We were watching only old CDs. The service just came back on. Previously, there was no explanation. Then, near the end they conceded that the system was down. I have received no reimbursement for services. I am extremely frustrated with a residential phone line that during a phone call and not a fax comes in, the fax machine chirping starts after two rings. Several technicians have been out but not one has fixed the problem. Also, I am furious that they replaced Versus channel with NBC Sports which has almost no outdoor sports, hunting, fishing, and related programs. I have been constantly requesting the Outdoor Channel but they give me no response or options. I am very angry.

Like everyone on here says, the internet through Cox high speed. Good luck streaming Netflix. Good luck with it not dropping out when in the middle of something. Go out and find something better. Cox sent out a tech who replaced my modem. I had to pay for that. I got in touch with a tech on the phone who admitted that it was a wide spread equipment problem in my area. I pay for Netflix. Sometimes it works. But it always drops during a movie. Not once has it not dropped. It always loads and reloads and reloads. Then I get a sorry service unable message. And Cox always says the problem is on my end. Even though they sent out a tech to fix the problem on my end, it is still not working. It is an arrogant company. I hope they go broke.

We paid for 25 mb service yet never received more than 9 mb. Technicians came over, redid the installation, gave us equipment because they always stop working. No help from them. After 2 years, they keep raising rates but get same mediocre service and never what we're paying for. We had to downgrade our services to afford them and now there's a new rate hike coming. I've had enough!

Over the last few months, our internet connection has dropped numerous times, and the results of numerous internet speed tests are horrible. We are paying for their 27 mb DL speeds, but average no more than 7 on a great day. We've reported this to Cox several times and receive the same reply each time: it must be your equipment. It is not. Cox refuses to address this problem that is obviously affecting many, and refuses to take any sort of action to correct.

Cox is a poor excuse for an ISP. Time and time again, the internet drops out for hours and/or days, whenever it rains. After calling and speaking with a CS rep, no service to fix the problem was offered free of charge. My suggestion to anyone reading this, is to go with Verizon Fios.

I've had Cox for over 30 years. When I got an internet connection from them, I was promised a personal website. On December 6, 2011, all websites were pulled down, and my site was gone. No notification was sent. I'm very, very disgusted with Cox.

Another thing, my TV acts up all the time. The sound keeps going, but the picture stops for a few seconds and then comes back on. It's very annoying. I'm thinking of switching to another company for my internet, and I will be investigating what other companies are out there.

It's not our computer's fault: 6 to 11db on a good day. Cox phones didn't work for an hour before this post and they went out 8 days ago the same time of day; it's unusual. The problem is the internet, eeak signal, scores miserably on packet test, esp uploads. This is everyday in our residential neighborhood. Cox has sent techs and supervisor when they say they will. They replaced the cable to my computer free, they put an amplifier at the entrance, but the service at the pole is packed with no room for expansion, and they say there's nothing else they can do to improve the speeds. I bought their new modem, that didn't help the problem.

Every neighbor that I have asked (3) say their service is sporadic and one says her TV rarely works. What's funny is they all assume it's their computers. It's not.

We spend a bundle on Cox; they seem to spend nothing on infrastructure. I can't imaging having Cox business, that would definitely not work. I had Verizon DSL before we moved here. It worked very well and I never had these kind of problems. If you have a reasonably new computer with a reasonable amount of memory, don't let them blame you. Ask for a speed test every time, from "tier 2 support", where they don't treat you like a dolt.

I feel like I'm paying for services I don't get.

I originally tried to access an episode of Leverage on TNT. I was denied because the installer did not tell me he entered a password with a cox.net to install my router. Now, I try using new password and the program refuses to stop loading mode. I can't wait until FIOS is offered in my area and I can leave your monopoly!

Cox erased all my family photos that were stored on their Media Store and Share system when they decided to move to another online file storage system. They gave me a 1-week notice before they erased the files. Cox only expressed arrogance regarding my complaint to them.

My Internet service from COX is intermittent.

A new cable was installed about a year ago and the technician was supposed to bury the cable the next day. Nothing happened yet. I phoned COX on October 8 2011 and was promised a technician for Monday, October 10, 2011 between 10:00 am and 12:00 noon. No tech arrived nor called. I called again at 12:10 and was promised a call back. At 2:10 pm as I have not received a call back, I phoned again and was promised a call back from a supervisor. What a surprise, no one calls back.

I have spent my time from 10 this morning to 3:00 so far waiting with no results. Not even the courtesy of a call back. Will this ever get done? Is this the service one can expect from COX? Who is going to compensate me for lost time at work? What do I do now, go and see a lawyer?

I have been having too much trouble since the connection date. By phone they would tell me one thing, and then they would do another. There is no discipline in the service and all of them lie. I need a credit for all of the days that I have not had clear service. I know a lot of people that agree with me about you guys. What a shame, a big company like that!

If they do not fix this for me this week, I will change to Verizon FIOS.

We have subscribed to a Cox essential package that provides download speed of up to 3mbps and upload speed of up to .38mbps. Every evening, my download speed drops to 19 kbps or .19 Mbps. Let's not even talk about upload. I have to reset my modem every day to make my speed go up to 3mbps and it's getting ridiculous. I have changed my PC, router and modem. I even called for support multiple times and had technicians come to my house to fix my problem. The main issue is once I reset or reboot my modem, my speed is just fine for a few hours or sometimes for a day, so, the technician is always telling me that everything is working just fine when I call.

I am not sure if people have similar issues with connection or speed and how it's being resolved. Another issue that I am getting nowadays is if I view movies from Netflix, Cox Internet download speed significantly goes down. I am not sure if Cox is controlling the Internet speed for Netflix, but it definitely looks like it. This has only started happening when we changed our account with Netflix to online streaming only. I am located in Fredericksburg VA.

We have subscribed to a Cox essential package that provides download speed of up to 3 Mbps and upload speed of up to .38 Mbps. Every evening, my download speed drops to 19 kbps or .19 Mbps. Let's not even talk about upload. I have to reset my modem every day to make my speed go up to 3 Mbps and it's getting ridiculous. I have changed my PC, router and modem. I even called for support multiple times and had technicians come to my house to fix my problem.

The main issue is once I reset or reboot my modem, my speed is just fine for a few hours or sometimes for a day, so, the technician is always telling me that everything is working just fine when I call.

I am not sure if people have similar issues with connection or speed and how it's being resolved. Another issue that I am getting nowadays is if I view movies from Netflix, Cox Internet download speed significantly goes down. I am not sure if Cox is controlling the Internet speed for Netflix. But it definitely looks like Cox is controlling the Internet speed when viewing movies from Netflix.

There is only one Internet provider in Omaha. I think Cox is taking advantage of this and is not providing what customers have signed up for. Also, someone needs to investigate Netflix speed control by Cox.

I rated above as 1 for bad. I was not sure how your rating system works. I had constant problems with internet. The kept blaming my computer, router and old lines in neighborhood. I have spent $2500.00 on their (techs and office staff) suggestions that it is my router and my computer. I bought new and still got the same problems, sometimes worse. I called to get high dollar best connection from them. And I was told that I would have to pay for a service call. So, I passed on spending more with them. They are so quick to blame routers and computer before they even look into anything. My connections are wired except laptop, so router is not an issue anytime. My computer is new and the fastest I could find with the most memory. I have spent money on their so called professional advice with no improvement. They do not realize the time and money people spend listening to them and trusting the same old story. They should be responsible for their lies and mis-advise.

Cox said 3 times they'd come to my apartment to install the internet, and they never showed up. When I called them to say that I was no longer interested in getting their internet, they tried to convince me to schedule a 4th appointment and were angry when I declined. I wish they'd acknowledged that their logistics are messed up sometimes and that they might try something different. Instead, they suggested I go through their broken process yet again.

I got Cox Internet service since October 2009, and I pay $65 per month for their better service which provide up to 25Mbps download speed. My download speed was always between 30Mbps (mornings) and 20Mbps (nights). Suddenly, during April 2010, my download speed dropped every evening to as low as 6 to 8Mbps. This happens anywhere from 19:00 until 00:30 nearly every night. During daytime, the circuit is working well. Cox will only come out during daytime to "fault find" the circuit but cannot find anything wrong (we know it--at night time, the circuit in the area gets overloaded and they do not want to put in an additional node). Cox does not want to sit here at nighttime or make someone available to test the circuit when the problem occurs.

This is ongoing and I had more than 10 different Cox technicians here over the last five months. My issue is a continues open call that they do not want to fix. They say that they will work on it every time. I have sent and given more than 100 speed test printouts captured by me--they say it is not valid because it was not captured by them. But they are never here or available after 19:00/20:00/21:00 when it happens. Every time it happens, the technician must come to my address during daytime and then try to escalate it via his superiors but nothing. It seems as if Cox is quick to take money but last in line to provide service. They already refunded me for one month's (April) "service" but still, the service issue is outstanding (September) and the problem is continuing every night. Please help me.

I had continuous problems with my internet connection. Finally, I had someone come out and replace the modem. I still had no internet. Cox insisted the modem was working and the problem must be with the computer and she (customer service person) would tell me what to do on my computer to solve problem. I have had very bad experiences with Cox customer service and declined. After various attempts to fix the problem, I called Cox again to have a service technician come out. They set up an appointment. Interestingly enough when I got home from work, my internet connection was fine.

So, this morning at 6:15, I called Cox to cancel my appointment. There is no option on the automated system to cancel appointment, so I must wait for a person. Twenty minutes later a woman comes on the line. To say I was steaming at this point would be an understatement. She takes my name and number and then puts me on hold! Twenty minutes later I hang up.

I go online to cancel my appointment and I can't! Instead, I am instructed to call them! I despise Cox.

I have had the "basic" $21.95 internet access cable rate for four years. Without any warning, it changed to $29.95 but they still list the $21.95 rate as available and not just an introductory special. Between 3PM and 7PM, it is impossible to log on and stay on the cable because the circuits are overloaded. Five, sometime ten minutes to get a home page, 2- 5 minutes for a page to load. Then it just kicks you off and disconnects you.

Cox internet service has been unavailable for 3 days in a row in the evening. What are my recourses or options for recovering my loss of service?

At this point, I have been referred to "Karla" in the "Customer Loyalty Group." In a conversation on June 23, Karla admitted to me that the Customer Loyalty Group had, in fact, been charged with dealing with "the $23.90 problem" indicating that a large number of Cox customers were getting the same run-around I've been getting, on their $23.90 discount...and who knows how many just never noticed! I hate to sound paranoid, but it almost seems as if Cox promised this promotion and then did their best not to honor it (kind of bait and switch) for a large number of customers, resulting in hundreds of thousands of dollars in increased revenue. Even if this isn't true, I personally made a decision to switch my phone service based on a promise they are now refusing to keep. Either way, it's shady.

I have called Cox to complain and spent 20 minutes with a techie on the phone who basically concluded that my computer had plenty of memory. We deleted some temporary internet files, which sped up (fractionally) for about 2 hours. Now, I'm back to watching a frozen screen, and as far as I know I have no recourse because Cox seems to have a monopoly on this service. (Moreover, I was billed excessively for cable tv services I asked to have terminated for three consecutive months.) It's an outrage.

On spending $60 per month on cable internet access for several months now, plus $40 on cable TV, the ISP service keeps cutting out. It is great while it lasts but Comcast cannot keep the signal straight. Repeated home services yield no result, going back to dial-up.

To add insult to injury, I have not been able to contact Cox by any means. When I call Cox, I get put in a queue whose stated length is 20 to 60 minutes. I have waited on the line for more than one-half hour without talking to anyone. I have gone to their website (from work) and found that the part of the website that might accept a complaint does not respond. It appears that Cox is stonewalling their customers. I am planning not to pay the part of my bill relating to internet service.

I don't know why this is a guessing game. I have used the Internet for over 10 years and have never had a problem with my ftp. If their network is set up properly, all they need to do is give me the ftp address, web address, incoming mail server, outgoing mail server, username, and password. And in order to be considered an ISP, you should also provide a news group server. There are many people in this area complaining about Cox Internet Access.

I am so frustrated that I pay so much for service and I get nothing in return, not even an honest effort or a caring voice on the other end of the line. Before signing up with Cox Cable, inquire as to how many users are in your area and ask around to see how people like it. I just don't want anyone else to experience what I and other friends have experienced with Cox cable, save your money or go with someone else. Guess what I just lost connection while trying to submit this. Imagine that.

About six months ago, my family ordered Cox Cable internet access to replace the dial-up that we were paying for. It cost more, but we thought that the extra speed was well worth it. The last thing anyone wants to do is sit around and wait for stuff to download. That's exactly why I'm so disappointed with Cox Cable. For the last month or so, the connection has been slow - at times, worse than that of a 56K modem. It just now took me almost two minutes to connect to consumeraffairs.com, and it's almost 10:00 on a Sunday night.

I'm thoroughly fed up with Cox Cable - I'm constantly restarting my computer, hoping that the slow access is being caused by other programs that are open or by a lack of memory. Nope. Paying more for less. As if all this weren't bad enough, Cox Cable also does a POOR job of providing us with TV. Comedy Central and a few less consequential stations hardly come in at all ever since Cox took over from Media General two years ago.