Complain about a product or service

Comcast High-Speed Internet
Spam-Blocking

• Bandwidth limits • Installation • Peer-to-peer networks • Pricing • Reliability • Speed • Spam blocking --- News • Comcast Blocks Subscribers From Some Services • Comcast Cuts Off Heavy Internet Users --- •Cable TV •Telephone Service

Justin of Albuquerque NM (12/7/03):
Comcast blacklists their own internet subscribers, as I painfully discovered when I could not send email to family and friends. They're part of an anti-spam movement that does a very poor job of blocking spam, but a fairly good job of blocking legitimate non-spam email. They continued to charge me despite complaints and challenges to my bill. They violated the Fair Credit Billing Act multiple times, and I'm starting a lawsuit over it. They have sent collectors after me, further violating the FCBA and failing to respond to my challenge.

They are trying to charge me for the cable modem, even though I returned it. They telemarketed me illegally, in violation of the Telephone Consumer Protection Act. It's hysterical. Their anti-spam measures block my legit email, although I've never spammed in my life, yet they're allowed to make an intrusive sales call to my residence. I'm suing them for this too. Also, they broke my web page by installing a directory blocker, so my collegues could not access the research papers I was publishing. They did this without warning, and refused to fix the problem. Right now I'm pursuing damages pro-se in Small Claims Court.

This is also a free speech issue, though I shouldn't have to claim a right to free speech to speak to my family. Harrassment - They made unsolicited sales calls to my home. Financial - They are overcharging me, sending collectors after me, and refusing to compensate for undelivered service and false charges.