Complain about a product or service

Comcast High-Speed Internet
Reliability Problems

• Bandwidth limits • Installation • Peer-to-peer networks • Pricing • Reliability • Speed • Spam blocking --- News • Comcast Blocks Subscribers From Some Services • Comcast Cuts Off Heavy Internet Users --- •Cable TV •Telephone Service

Scott of Winnetka IL (11/24/03):
I have been without internet service since Friday the 21st, not to mention huge packet loss, connectivity issues and numerous disconnects for hours throughout the past 3 months. If this was a free service I really wouldn't care, but since I am paying a monthly fee for service I expect a little more then 1) reboot your modem, it is on your end or 2) We are down, you should be working in a few hours. This is totally unacceptable. I would like to know what occurred and what is being done to rectify the problem. I know I am not the only one affected by Comcast's nonsense and I feel there are major issues which need to be investigated.

Andy of Chattanooga TN (11/14/03):
The cable internet service we have through Comcast is absolutely unreliable. We live in an upper-end neighbourhood that has 1000+/- homes, and the cable service is on/off on a weekly basis. I can't wait until cable internet service has multiple providers (like the phone companies), and we have freedom of choice.My wife works from home. Due to cable reliability issues, she now finds it necessary to travel into the office to perform her job. All this for $50/mth + tax. What a Deal!

James of Ellicott City MD (2/16/03):
On Saturday 2/7/03, Comcast had an outage in my area. A few hours later, they turned it back on. The cable TV worked, but the internet connection failed. I called in, 4 days later a tech came out. He didn't do much measurements, just said that the signal was too low. I had to take out a signal splitter. I did just that.

That worked for 2 days, then the internet connection went out again. I called them back and they sent a tech out the next day. He took some measurements of signal strength and decided that the signal is too weak. Recommended another service date to install a signal booster. They scheduled an appointment 2 days later between 1-4 pm. I called back 2 times during that period to check on their progress. Each time I was reassured that they were coming as scheduled. Then at 4:45 I got a call from the tech saying that they are running on time and should be there between 5-8pm. They couldn't explain why I was told otherwise. To make it worse, they said they'd fix the cable signal strength (nothing is wrong with the cable signal strength), but would not boost the internet signal.