Comcast High-Speed Internet Reliability Problems

My computer crashed as a result on September 16th, 2011. A power surge bar is installed and my hard drive is burnt. A total of 6 Comcast trucks was in this park on the 17th and Frontier was here on the 6th. Whats up? Are you gonna help this community and pay for my computer?

I've been having intermittent internet failure for a very long time and in June, it became much worse. Phone calls to Comcast resulted in the same instructions over and over (on the floor to pull wires and reboot over and over). Finally, there was no service. Now, service early in the morning and late at night. Today (so far), I was able to get on at 5:30 and not be kicked off.

At one point, they said it must be the modem. I brought the old back to Comcast and they gave me a newer model. Then they told me it must be my router, I purchased a new one. Another time I was told it must be my cable box. I went to their place of business again and changed my cable box. I've since learned that the box has nothing to do with the internet problems. My computer tech has made many visits to my home (my cost) and kept telling me it's Comcast and that they are the worst.

All reasons were eliminated and Comcast finally, on August 19, sent someone to my home to check the lines. He replaced my cable box (yet again) to the very latest version and replaced my remote. And sure enough, he determined the signal was low and suggested the first thing to try would be replacing/increasing the line from the outside box to my home. He said he would have the outside contractors come. This gentleman gave me his phone number to call him in case things don't go well. He doesn't return my calls now. Why should he, there's nothing he can do.

I've called this company so many, many times because no one has showed up to fix the service. I've been misled so many times (twice told a supervisor will be calling me to correct the problem but never happened). Today, I asked someone to look at the record for August 19, the date that a Comcast representative came to my home and checked the signals from the lines and supposedly, the date that a work order was done to replace the line outside. I was told that they have no record in their computer that anyone was at my home on that date. I have a signed receipt dated 8/19/11 showing that Comcast was here. I've read so many similar complaints about Comcast and must wonder why isn't a government agency after them for misrepresentations and non-completion of services?

Comcast has to be the worst company I have ever dealt with in my life.

First, their customer service is on a level to compare it to kindergartener. Not only do they lie to their customers to their faces but they have inaccurate information at all times, not to mention they fail at doing their own job most of the times, like setting up appointments.

Second, their Internet service is a piece of **, since no other words can describe this. I have had issues with them since Adelphia turned into Comcast and still having issues to this day. Four to five years now of unstable Internet service. After calling for months now on a more serious note and escalating this issue to supervisors and managers, no one has yet to return my call or cared to fix this issue.

In my opinion, instead of wasting the millions of dollars on advertising false service, fix your current crappy service!

My Comcast nightmare began in June 2011 and still continues. On 7/19/11 at 4:10 AM, I had no internet or phone service. I telephoned Comcast and the automated system indicated an appointment was scheduled this day, between 8:00 AM and 8:00 PM. However, James indicated I would be scheduled for a tech visit between 11:00AM and 2:00 PM.

After a no show, I telephoned Comcast at 2:05 PM, spoke with Tony and requested to speak with a supervisor. Shortly thereafter, a woman identifying herself as a supervisor answered and conveyed she would try to schedule a tech appointment as soon as possible because James did not place an order for today. She stated she would call back to alert me of the appointment and I gave my cell number because my home phone was not in service. At 3:35 PM, I called Comcast again after hearing nothing from the supervisor. The automated system indicated that I was scheduled for a tech visit on 7/20/11 between 8:00 AM and 8:00 PM.

I noticed that on 7/20/11 at 3:10 AM, I had no internet or phone service, thus my security system was also disabled. At 11:15 AM, the internet and phone service is back on mysteriously. At 11:42 AM, a Comcast tech arrived and indicated he reconfigured a wire outside and everything is working now. At 12:02 PM, the tech left. At 1:06 PM, the internet and telephone went out again! At 1:15 PM, I telephoned Comcast and spoke with Ilka, who promised to contact the tech and ask that he return to check out the problem. At 1:32 PM, the internet and phone are back on. I received no further contact from Comcast and at 10:45 PM, the internet and telephone went out again. The nightmare continues!

On 7/21/11 at 4:55 AM there was no internet or telephone service. At 7:18 AM, the internet and telephone is back on. This is unbelievably egregious!

On 7/22/11 at 3:20 AM, no internet or telephone service, thus no security services. At 5:44 AM, the telephone and internet is back on.

On 7/23/11 at 6:05 AM, no internet or telephone service, thus no security service. At 9:17 AM, the internet and telephone is back on.

On 8/10/11, I received a bill from Comcast, reflecting a bill for $129.41. Clearly not the amount quoted by Mr. Roberts via telephone contact on 8/1/11. This is getting pretty ridiculous, so I forwarded payment on 8/26/11 in the amount of $129.41. These fees supposedly cover the period of 8/17/11 to 9/16/11.

One of most infuriating things that these greedy people did was they charged me $15.25 for a relocate outlet, which did not occur. The tech simply erected a plate around the wire during the site visit on 7/18/11, because he said the plate should have been erected during the initial installation in 2004.

On 8/27/11, hurricane Irene hit the Richmond area and the power went out at 1:55 PM. Understandably there was no internet or cable service, but I had no telephone service either. Of course, no one at Comcast mentioned that power outages seriously affected their Comcast land line services.

On 8/31/11, the power was restored by Dominion at 4:05 PM. The internet, phone & cable were working properly. At 7:11 PM, there was no internet or telephone service, which essentially cut off access to ADT Security Services. By the way, the automated system indicated that Comcast received $129.41 payment on 8/30/11.

On 9/1/11 at 5:49 AM, the internet and telephone services are back on and off again at 6:21 AM. At 10:40 AM, the internet and telephone services are back on. In retrospect, I telephoned Comcast at 7:16 AM to report the problems, received an automated message that conveyed the service area was experiencing disruptions and the services would be restored soon.

On 9/3/11 at 10:49 AM, there was no internet or telephone service. I telephoned Comcast to report the problems and, of course, you can only report one issue at a time. I got the automated system and it conveyed that they had received numerous requests and the wait time will be 10 minutes. The system gave the option of holding on for 10 minutes or calling back. In the meantime, I tried to call in the no telephone service issue and received a busy signal 5 times. Finally, at 11:51 AM, the internet & telephone are back on. This nightmare does not end!

On 9/4//11 at 4:10 AM, there was no internet or telephone service. I telephoned Comcast at 6:16 AM, spoke with a gentleman and, while talking at 6:18 AM, the internet and telephone came back on. It is so frustrating to have to pay for such an unstable service. It is obvious that Comcast simply does not care if services are satisfactory or not.

On 9/5/11 at 4:16 AM, there was no internet or telephone service. I telephoned Comcast at 4:40 AM, moved through the prompts and the automated system hung up. I called back at 5:49 AM and spoke to a gentleman who could barely speak English. I had to repeat my home telephone number three times and he asked me to repeat the issues three times. He reportedly tried to send a signal twice, to no avail. He then asked, "Did you hook up the system yourself or did someone from Comcast?" I could not believe he asked what I thought I heard and he repeated the above. He then said he would send out a technician and I asked, "So the time will probably be between 8:00 AM and 5:00 PM?" and he conveys, "Probably."

It was difficult and frustrating to understand this man, who fumbled through every aspect of this reporting process. In order to avoid further frustration, I conveyed that I would call back later. Hopefully, the next call will afford me the pleasure of conversing with someone who speaks and understands English, in addition to being competent. This is totally absurd!

On 9/5/11 at 8:45 AM, still no internet or telephone service. I finally reached an English speaking Comcast representative named Mike. He reportedly attempted to send a signal to no avail. He conveyed that he set up an onsite tech visit for 9/7/11, between 8:00 AM and 11:00 AM, confirmation #CR260880542. At 10:15 AM, the internet and telephone are back up. I called Comcast, received the automated system and I cancelled the work order for 9/7/11.

On 9/5/11 at 3:00 PM, I could not access my AOL email account, MSN or Facebook. There was a reading on screen indicating, "Infinity, please conduct self-installation for new services." This was very alarming because I had not activated any new services. At 3:01 PM, I called Comcast and spoke with Matt, who conveyed that I was mistakenly taken off the Comcast server. Matt patiently walked me through the process and all of my connection services were restored.

On 9/6/11 at 7:50 AM, the internet and telephone went out. At 10:53 AM, I telephoned Comcast and spoke with Richard, who conveyed that their system indicated that I had no signal. He said he would discuss this matter with a manager and would call back as soon as possible on my cell.

At 12:16 PM, the internet and telephone services were restored. At 12:36PM, I received a call from Comcast automated system that our area had experienced problems and a site visit was set up for 9/8/11, between 11:00 AM and 2:00 PM.

I am finally convinced that there is nothing else to do, but seek services elsewhere.

Our Internet service and phone service have gone out 7 times of the past 15 days between 1:30 and 3PM. I call Comcast and the automated system routes me eventually to a message that we are in an area that is having trouble and they know about the problem. They say they are fixing it. After 5 of these events, I spent over 15 minutes each time trying to get to a person. Once I figured out how to do that, their person told me that they had no record of our phone issues because we didn't talk directly to one of their people.

The second time, I asked for a supervisor. The gal put me on hold and 12 minutes later, the phone was cut off and went dead. I called back and asked immediately for a supervisor. The guy put me on hold and the phone went dead after 7 minutes. The last time I called, I left a message in a general mailbox to have a supervisor call me.

I got a message on my home phone from Gwen, even though I left the message to call my cell phone number (which I left) because I would be at work. I have called Gwen back twice and received no return calls since that time. No messages on my home phone or my cell phone.

I live in the barracks and the only provider available is Comcast. My internet is intermittent and the quality is horrible.

I have spoken with both the call center and techs multiple times and nobody can give me a firm answer as to what is going on, because "it looks fine to them". I do a lot of gaming online, but can rarely do so now because of how horrible their service is.

This has been going on for 5 months now and it is quite frustrating. It would be nice to get the service I am paying for.

For six days, we have been without service for our business! We have no phone, fax or Internet. Comcast was to transfer our service to a new business but no one came when they were supposed to and they won't fix any issues. Each person says, "We can't help fix your problem." We have a senior care company and they don't want to help in getting the service back.

We have incurred Internet fees by trying to find other ways to connect. The payroll was missed since we were unable to connect to the payroll company and clients went without a care since they were unable to reach us. We have incurred several charges for fax. We also incurred charges to have employees to stay at the office (only for them not to show up).

I have cable and internet with Comcast. Two words for their service, "useless and hopeless". The single keeps going off and on and each time I call them, they can never fix it on call and will schedule a tech appointment. The appointment can never be earlier than a week away at least. So, very often, I live without TV or internet for a week at least. This happens often, but my choices are limited as my apartment complex has a tie up with Comcast.

Since April 28th 2008, I have had nothing but problems with Comcast. They are horrible and should be held to a min service level since they must have paid the politicians off to get exclusive areas. I cannot go three days without my cable going down and the internet goes off most of the time. It can range from just a few hours to several days, non-stop for over three years. They suck and should lose any deal they have with the city or be forced to upgrade the crap equipment.

I am so sick of hearing that I need to pay my outrageous bill on time but they just thanked me for my patience of not getting what I am paying for. I want the service that I am paying for. I am going to get an attorney to file a lawsuit for non-performance and start a letter-writing campaign to the city to get rid of these idiots that are too big to know what they are doing and doesn't care about anything but money.

I would go with anyone else and I mean it, even if it went against the deal. I hate them. They never have enough people, never answers the phone, don't show up when they say they will, and I can't take it anymore. I really need help.

The internet is unreliable. The costumer service is the worst I have ever dealt with. They lie, mislead and change the subject to make you think they know what they're doing. They have no idea what is going on.

I talked to four people: one costumer rep, two supervisors and one guy I heard coaching the last two supervisors. After talking to all of them for an hour and forty five minutes, I still didn't get any help. So, what's next ?

For the first 3 weeks after I setup service with Comcast, I had to have about 6 techs come out to work on either my cable TV or internet service. They had to replace my 2 DVR boxes at least 5 times each because they kept replacing them with used units that still had the previous customers recording settings and recorded shows. The hard drives kept freezing up and suddenly failed. I ended up having to contact the Comcast executive customer care department, who finally had a senior level tech from a different region come out to resolve the issues. I am now without issues for about 3 weeks.

My suggestion is, if you continue to have issues with Comcast, contact your customer service department and have them forward you to the executive customer care department for your area. This group generally will take care of you.

Since May 28, 2011, I have lost my wireless internet connection at least 10 times (probably more). It requires a service call to my home each time, usually three days after I call customer service. Multiple times, techs have arrived and did not have the equipment to fix the problem. This is because the service orders were written incorrectly. Hence, another service order had to be written and another tech had to come back on another day. This has been going on for 3 months. And again today, I cannot access the internet from my wireless laptop. I am using someone else's internet connection to contact you. I give up. How can Comcast get away with charging the high rates that they do, and not provide the service they promise? Please help if you can.

Internet was not working --reset modem. Home phone was not working and this was a daily issue. I called Comcast last 8/7/2011 and told them the issue. A technician was to come on 8/11/11 between 1:00-4:00, I gave them cell number and asked to be called 1/2 hour before their arrival. I called Comcast at 2:30 and said tech will be there. I called at 4:00; service was some how canceled.

Comcast could not tell me who canceled or why. They gave me a new appointment for 8/13/11, 3:00-5:00. Again, I asked them not to call home number since it does not work. Comcast called my cellphone at 3:37 telling me that tech will be there at 4:30. I asked for the tech to call my cell phone 1/2 hour before they come. I got to my house at 4:15, no-show. I called Comcast at 5:17 and was told that the tech was at my house at 3:45 and no one home. I checked my Comcast email and the tech called my home number at 3:45. This phone does not work. Now, I have an appointment on 8/16/11 (3:00-5:00). Comcast has been calling my home number since 8/10/11 even though it does not work. I am looking in to AT&T.

I spend about $200 a month on Comcast services. My Internet access on three out of the five home wireless devices stopped working or work intermittently. Comcast wants me to spend more money with them; using new signature services to get technical support for my wireless problems. This is even though everything worked perfectly until two weeks ago.

I had my laptop checked at Staples, and it connected instantly to their wireless system. The problem lies with my service to Comcast; they will not help me, unless I pay more special service fees. I resent this greatly and feel exploited by them. If I can economically change providers, I will. I also will get my technical support from Staples because I feel ripped off by Comcast. It is their equipment and their service that I am not receiving consistently, and it is not because my equipment is defective. Comcast wants more money from me to sort the problems out--no!

It is the worst Internet service ever. I saw another comment from someone in Evanston complaining about Comcast, and I could not agree more. Internet sporadically becomes unbearably slow, even as I am posting this it took three minutes to load. The reason I am posting is to make sure people understand Comcast is a terrible service, and will never compete with other providers like Roadrunner. Complete and utter disappointment, luckily I only need their service for a summer.

I have been without internet service since Friday the 21st, not to mention huge packet loss, connectivity issues and numerous disconnects for hours throughout the past 3 months. If this was a free service I really wouldn't care, but since I am paying a monthly fee for service I expect a little more then 1) reboot your modem, it is on your end or 2) We are down, you should be working in a few hours. This is totally unacceptable. I would like to know what occurred and what is being done to rectify the problem. I know I am not the only one affected by Comcast's nonsense and I feel there are major issues which need to be investigated.

The cable internet service we have through Comcast is absolutely unreliable. We live in an upper-end neighbourhood that has 1000+/- homes, and the cable service is on/off on a weekly basis. I can't wait until cable internet service has multiple providers (like the phone companies), and we have freedom of choice.My wife works from home. Due to cable reliability issues, she now finds it necessary to travel into the office to perform her job. All this for $50/mth + tax. What a Deal!

That worked for 2 days, then the internet connection went out again. I called them back and they sent a tech out the next day. He took some measurements of signal strength and decided that the signal is too weak. Recommended another service date to install a signal booster. They scheduled an appointment 2 days later between 1-4 pm. I called back 2 times during that period to check on their progress. Each time I was reassured that they were coming as scheduled. Then at 4:45 I got a call from the tech saying that they are running on time and should be there between 5-8pm. They couldn't explain why I was told otherwise. To make it worse, they said they'd fix the cable signal strength (nothing is wrong with the cable signal strength), but would not boost the internet signal.