Clearwire

I wanted to let them know that I would no longer need their internet services. I was told no problem, and that I should call two days before the bill is due, because you pay for the month ahead of time. I did what was told, and was hit with a cancellation fee. I let them know I was never told that there was a cancellation fee, and the response I received was that I would not be charged, and it would be waived due to me explaining to them that I was in the process of moving, and did not budget in a cancellation fee, because I was never told that there would be one. The response I received was that it would be fine, and I should look for an email or call, letting me know how I could set up a payment plan. What they did was, the day that I was to get the call, at about 2AM, they went into my account, and took $198.00 from me, for the cancellation fee.

When I called them at 9AM, I was transferred from person to person, never speaking with a supervisor, and getting the same script spouted to me from all the customer service reps who where in India. I was fed up, but the kicker is they are still calling me everyday with a recording, stating that they are going to turn off my service, because I owe them $108.00, and if I did not pay, They will charge me a $25 late fee. I think this company is the pits, and take money from you, and let's not get started on the poor service you received. My internet was constantly going down, and I would have to wait for hours to get a signal.

I ordered Clearwire internet service 2 years ago, and was guaranteed the rate of $35 a month for life. The last 3 months, now my bill has been $50 a month, and when I called them about it, they said now that I am off contract, my rate has gone up. They don't make good on their promise of the guaranteed rate plan. I'll be looking for a new provider even if it's more expensive than $50 a month.

Terrible. I ordered internet service with bundling (Dish); overcharged me for three months by $80 each month for services not ordered. I called on 2 Dec 2011 to cancel all service. Very frustrating. Foreign service individuals who do not listen or understand, they were to cancel all service. They did not cancel internet and are now harassing me with phone calls several times a day. I spent over two hours this morning on internet (now with a new company) and phone calls trying to resolve this. I was put on hold for a total of 50 minutes.

My time is precious. They also refused to reimburse me for overcharging. Attitudes were rude. I am still getting harassing phone calls and service is still not disconnected. I am in the military and do not have time for this. I am using hours of my time on days off and still no resolution. This company is terrible, a rip off with lousy service.

Terrible service in every way. I've been using Clearwire which now goes by just Clear. Same company, same **. I've been with them for a year due to lack of other options in my area. Speed never is what they say and what I paid for. You can test it online for free from various sites. They have overcharged my credit card on numerous occasions but I have always accepted a free month of service to cover the overcharges, never asked for a refund until now since I am going to drop them.

All the customer service and tech support are done by overseas service centers and that has been a nightmare. They had US customer service until this past summer. Now, they have no escalation standards to resolve problems. They just put you on hold and then you're "disconnected" hung up on. Or they tell you they are going to transfer you to the appropriate department to handle your complaint/issue but all you are really being transferred to is back into their call rotation.

You could spend hours all day being "transferred" and "disconnected" on and never get anywhere. The final straw was this past Christmas eve when I just finished up errands and went to get gas to go out of town, credit card declined and was unable to pay for gas. I was confused as to why my card was declined. I went online to check transactions and Clearwire has put another unauthorized overcharge. I called them to tell them I need that money put back onto my card immediately.

This was a dire situation and those funds needed to be put back on my card. I explained I was stranded because I had no way to pay for gas due to this charge. Well needless to say, it was like talking to a brick wall or robot that just keep repeating that I would have to wait 1-2 business days for those charges to be put back on my card. So my plans changed for the holiday and I sat home and on Wednesday (3 business days), I checked and still no refund.

I called Clearwire again and found out that the refund never was done in the first place since the people I had been dealing with didn't have the authorization to do so! So again, I went through the process and was told now that I was talking to the "right" department which is collections, that they are authorized to credit my card and it would take one day. Today, one day later, still no refund and no email with the confirmation which I was promised by the "collections" department yesterday. I called again today to find out why those funds are not back on my card and was told that it would take 3-5 business days for it. I asked (screamed) "how in God's name can I get so many different answers and that when I return an item to a store that was paid via my credit card that credit it back on my card within 24 hours?".

Then I was told I would have to talk to someone in billing to find out why. They put me on hold to speak to "billing". After a few minutes of holding, someone picked up and when I asked if they were in billing, they said no and that they would transfer me to someone who is. After a few minutes on hold again, someone picked up. I asked them if they are in billing and they said no and that they would transfer me to "billing". Needless to say, I hung up, called my credit card company and they said I would have to wait until I get my statement to dispute the charges and that I have 120 days to do so. In the meantime, I told them not to accept any more charges from Clearwire which the next bill cycle is due on the 4th of January. Ironically, about the same time, they said my refund should be done! Unbelievable!

Signed up in early 2011, they promised a low monthly rate and unlimited 3G/4G bandwidth. They quickly added a bandwidth cap and did away with the 3G all together. The Sierra Wireless 3G/4G modem stopped working after about three months so I called and was issued a "refurbished" one. This one did not work either. After many calls to their convoluted phone tree and being unable to contact anyone who knew what was going on with my account, I gave up. I was defrauded by Clearwire. Now I am receiving 4-5 robocalls a day about an "exciting offer to reinstate my account," which is in and of itself illegal under the FDCPA under the part about "Use deceptive methods to collect debts." They claimed I owe them a termination fee as well as some other fee roughly $75. There is no way I would pay that given I was unable to even use the service after they gave me the second defective modem.

My friend referred me to Clear Wireless for internet and phone service. I clearly asked them if they could give me 3 IP addresses like Comcast and they assured me for the price they sure could. Well, they didn't and when I called to find out what is going on, they didn't even know who the people were that hooked it up even though they were entirely decked out in "Clear" clothing and accessories. They said they have lots of contractors working for them.

The service was horrible! Dial-up internet was faster than Clear. I spent hours and hours on the phone trying to resolve the matter and had to talk to someone in another country that I wasn't able to understand their English. Finally after a year, I disconnected the service, returned their equipment and then they said there was a $40 disconnect fee. I told them I refused to pay it and they agreed to waive the fee. They told me I had service for a few more weeks as I had to pay ahead. Well, I said credit me and they can't prorate credits only charges. Hmm, strange to me.

I honestly don't know why this company is in business. I have never has such horrible service or spent so much time trying to get a problem resolved. Every time I call them, it is literally hours on the phone! By the way, they did charge me the $40 cancellation fee and caused me $58 in overdraft fees at my bank before they credited it back.

Two weeks ago, I subscribed to Clearwire internet wireless service for wireless internet service. I received the modem system from them last week. To date I have not been able to get the system working. I have been on the phone twice with their technical person to resolve the problem and get the service working, with no success.

Earlier today, I asked when would my billing time start and they replied, 'the day on which you received the package in the mail'. I said no, my billing can only start when I start receiving the service we agreed to. Clearwire said they will have to check if a prorating billing could be given to me; but they are not promising anything.

I then asked for a postal mailing address and Clearwire's reply was, 'we cannot give you that'. I insisted I wanted a postal address and they affirmed I was not going to get it. Now they have given me a few other things to try to get the system to work and I am going to try with it. However, I am very uncomfortable with not having a mailing address.

Clear services are inoperable and completely worthless. My mother is an elderly woman who receives a government subsidy. However, Clear, refused to acknowledge that their services were not meeting our standards and the performance was below those standards. Clear's lack of assistance and disregard has caused my mother to develop and overwhelmingly amount of stress where she went to HRA to apply for a one-shot deal for assistance. The process was extremely stressful for her being that she is home bound. On one phone call, a representative impersonated a criminal investigator and his name is Albert - for all those who call Clear. Beware of this scrupulous individual who gave my mother an asthma attack on the day of the call. We spent all night and all day without sleep watching over her until her asthma was controlled.

At this point, we are seeking to sue Clear and Bank of America for mistreating an elderly and not taking this matter seriously. This could have caused the death of my mother and I will not be at ease until the company is shut down by the Federal Reserve.

Here is a list of issues with Clear:

1. Extremely poor product quality.

2. The use phony promotional offers to pull a high turnover of customers signing up and later the original prices are revealed and customers are alerted that no such promotions exist.

3. Customer service reps are clueless regarding the pricing for the products they are selling to customers.

4. The billing statements are confusing and misleading.

5. Customers are overcharged and additional services are added onto the account.

6. Accounts are never really cancelled.

7. Tech support refuses to replace damaged or defective devices.

8. Customers are told that devices are in good working conditions which are not.

9. A person is charge for leasing the device as well as a monthly fee including several additional taxes and surcharges. When adding all the services and costs you are paying close to $300.00 dollars for internet and phone alone.

10. Customer service rep deliberately hang up on customers or disconnect customers calls or during chat.

I cannot list the numerous issues with this company. The star is too much of a good rating. I think that there should be a number line with negatives and positives instead from 1 to 10. I would definitely rate Clear and Bank of America a -10!

I purchased a service that provides internet and phone. The salesperson never told me that this service had a contract for 2 years or I have to pay for the early termination. The service in my house did not work and the signal was very poor. I was forced to change provider and now they are charging $185.00 and the equipment returned to them.

My fax did not work and they made me change my printer fax equipment but it also did not work. I returned the new equipment and bought another one. The equipment still did not work. I decided to cancel the service and switch to AT&T. I explained to them why I wanted to cancel the service but they insist that I have to pay them for the early termination.

I signed up for Clearwire internet service on 8/29/2011. I spoke with a CSR by the name of Richard and I agreed to pay $52 per month for a 24-month plan. I was advised that I would be getting two things, home internet service and a 4G movable hotspot that was capable of connecting up to devices. I was advised that it would be overnight and will be at my home by the next day for no additional charge. I gave my debit card number. Clearwire was pre-authorized to debit my account on that day only for $70.

The day that the equipment arrived, I was very disappointed to see that I only had a home modem. I called and had to talk to at least three different representatives before I received a clear answer. I was not supposed to receive 2 pieces of equipment as the CSR, Richard, stated. The moveable hotspot was the home modem. The actual hotspot was not included and I would have to pay more. I was very upset and demanded that they give me what I was promised, which was a home modem and a movable hotspot. They refused and the only resolution that they had was to give me discounted rate for three months, so that I could have the movable home modem and the movable hotspot. Each representative just kept apologizing that the previous one had given me wrong information. But no one was willing to help me.

On 9-29-2011, my bank account was debited by Clearwire for $52 and my bank account was overdrawn. I immediately called customer service and advised them that I never authorized automatic drafts from my bank account via my debit card and that my debit card was only given to set up the initial service. Because of the unauthorized debit, the debit card was canceled. All of my banking information changed. When I called Clearwire, I was advised that the debit card number would not be removed and that the service required a credit card on file. I was also told that they would not do anything until they tried to debit the account again and the card was deemed invalid. This was something that was never discussed when I set my service up.

I strongly object to companies having access to debit my banking account at will and would have never agreed to this. All of my bills are paid via bill pay through my bank or in cash. My husband and I have called several times over the last month to get a mailing address so that we could make our payments. All representatives were adamant that the only way that they processed payments was via debit card, credit card, or cash. Finally, the account went past due as I refused to give them my new banking information or a credit card number. I received no less than 25 calls from Clears Collections Department. On 11-2-011, I finally got a representative on the line that advised me that I can go to the nearest Best Buy, which is on Chipman Road in Lee's Summit, MO. I was also given the following address for bill pay: Clear Dept. CH, P.O. Box 14365, Palatine, IL 60055.

I tried to send a bill pay via my bank account and this was returned as an invalid address. I then drove to the Best Buy location on 11-5-2011, which was 20 minutes from my home. I spoke with the store manager who advised me that Clearwire is a third party vendor and Best Buy will not take payments for them. I tried to call Clear several times, but the offices were closed. On Sunday, 11-6-2011, my husband and I both talked to customer service. They had no resolution for us but to give them an alternate credit card number to pay a $6 fee in order to send the funds via Western Union. I advised the representative that neither of those where an option and demanded a manager. She refused and told me to hang up, call back, and see if I get one.

When I agreed to Clearwire internet service, I did not agree to make direct debit payments from my checking account. And it is unfair that the only alternative to paying them is Western Union. If this was the case, it should have been fully disclosed over the phone before I agreed to their service. The initial call and agreement was misleading about the equipment that I was to receive and how my financial information was to be used. I am being harassed by collector about an account that would have never been past due if I was given correct information when I called several times, at least 3 weeks before my payment was due.

My wife signed up for Clearwire at Best Buy when we purchased a laptop. Within a day of use, we realized the product did not meet our lowest expectations. We called to cancel and were put on hold for long periods of time and passed from operator to operator. After excessively long time on the phone, we were told the account was canceled. We canceled within 21 days of the initial 30 day "trial period".

On the 33rd day, I receive another charge on my account. I called customer service and talked to an operator that assures me the problem was taken care of and a refund is on its way. On day 35th day, we received a phone call saying the account is past due. After several more calls like this, I went to the Best Buy store where we bought the service and the management refused to help us and said it is not their product, even though they pushed and sold the product.

What a way to stand by the product you sell! The hourly representative at Best Buy was kind enough to call Clearwire and spent over 75 minutes on the phone getting all kinds of interesting explanations before he too was told the issue was resolved. Within a few days, the phone calls began again. I will not pay for a service I canceled. I will not buy from Best Buy since they promote product and services that are not trustworthy or honest.

Internet would not work as advertized, tried unsuccessfully to return item. I was told it would have to be done thru customer service, which is totally outsourced with people who cannot or will not help resolve problems. Their only function is to delay or frustrate you so you cannot cancel the service.

I was told that my July monthly charge was going to be refunded but it was not. Tried to get employee id # but she hung up. Of course, the one month time limit passed so now they want a early termination fee plus another month fee for the service after I cancelled. It took three calls to get a return label. Each time they would try to get me to keep service with new offers.

I canceled the service and yet they have charged my credit card. Now they are harassing me with phone calls claiming my account is past due. In July of 2011, I ordered Clear wireless service. The service did not work well in my house. The service stated that if I cancelled within 30 days, I could get a full refund. I called to cancel the service approximately 25 days later. I spoke to a customer service rep who said I would receive a cancellation confirmation email within a few days. I never received the email.

On August 24, 2011, my debit card was charged $35 for Clear service. I contacted them and told them that I cancelled the service over a month ago. They stated that I did not cancel my service, I kept the service active to have someone take my account over for me, a claim that is an outright lie. I told them that this was untrue and wanted to cancel immediately. The customer service rep cancelled the service and said I would receive a confirmation email within a few days. Again, I did not receive an email.

A few days later, I logged on to Clear and found that my account was in fact disconnected. At this point, I thought it was over. A few days later, I began receiving automated phone calls from Clear, 866-388-3503. It stated that I had to call referring to a particular account. I contacted the number and they told me my account is past due $106. I told them that I cancelled and that I owe them nothing. I was put on hold and disconnected. My wife called the same number and they told her that I owe $100. The automated calls continue. The company is an outright scam.

I called in three times and talked to three different sales person to find three different answers, if I can create a Clear wire account with internet and phone with 2 phone lines. The last one asked me to call the customer service and they would simply port the second line. Even when telling them that I am just inquiring, all three Sales persons kept pushing me to create an account with them. Finally, I created an account in hopes that the second line would get ported to my clear wire account. I created the account on Monday 09-19-2011 and after numerous calls to customer service, the second line cannot be ported because the customer service rep simply didn't understand what I was telling them? I cancelled the service today 09-21-2011.

On 09-14-2011, I called the company above to see if I can lower my monthly payment and to gain more speed. I was told by multiple customer service that I could gain more speed.

After speaking to the technical support twice, they advised I cannot gain more speed and the customer service lied to me because I wanted to cancel my service. I was transferred over seven times and hung up on twice. The customer service phone, grammar, service were not professional and proper.

On 09-15-2011, I asked to be sent a return label via email, they sent two emails and none worked. I called customer service again and was given the runaround about returning the products. It took over 30 minutes for them to process the information to send me another return label via email and mail. The third time was not a charm for the email return label.

My husband came into town. We were trying to watch a movie online. The PS3 said we had the lowest connection, so I called Clear. The guy made me troubleshoot for an hour. He also told me that my minimum download speed was to be 4 kbps and I had a .51 kbps. He told me to go to speedtest.net. He then told me to unplug my modem for 2 hours and to check my speed then, and he told me to call back if it was still low. Well, I did that. I had to re-explain to them 8 different times what was going on.

The reasons why I had to call 8 different times were many. One, the man hung up. Two, the lady made me drive to a Clear store to find out they couldn't help me. Three, they were going to reboot it. Four, one told me it could be my modem but it's new and I know it's not that cause, even the PS3 does the same thing. Five, one laughed at me. Well, finally, they sent me a new upgrade; the one with the wireless. I did the speedtest.net and it did nothing.

They then referred me to a level 2 specialist, only to find out that he is like the level one. He did the same thing, nothing fancy. It turns out they are working on our towers but they have no estimated time as to when it will get fixed! I told my family and friends to check their speedtest.net and they did. It turns out, they too have been getting cheated by clear, so right now, we are at a waiting game.

Starting on Thursday, 8/25/2011, I contacted Clear since my modem was not working. I was talking with technical support for over 40 minutes, trying to resolve the connection issue. The representative I was talking to was not helpful. I left the conversation feeling patronized with no connection and an answer that it was my computer that was the problem, even though I was able to connect to my other service!

I took the computer to my computer guy at a cost of $50.00 to have it checked out, and it had no problems! Friday, I contacted Clear to order a new clear-spot by the way I lease their equipment. After another 20 minutes of having to chat with someone, due to the fact it's hard to talk to a human at Clear, I finally convinced the representative that I needed a new modem. He then informed me that I have to pay $9.95 for shipping of the replacement for their unit! Finally, I agreed to this since I need wireless service for work and I spend my weekends on my boat.

So, as it goes my new modem is in transit and I checked my modem in desperation before I left my apartment in downtown Tacoma and still, I could not get a connection. So, just out of curiosity, when I got to my boat in West Seattle, I plugged it in and it worked! However, it did not work in the heart of the stadium district of Tacoma, 30 minutes before, so I tried to go to a browser, I then got an important message from Clear stating "Please Chat with us," so I did. The chat was over 10 minutes. While he checked out what was going on, he came back with, "Your modem has been disconnected and you have to wait for your new one to arrive!" With that, he terminated the chat! Once again, feeling shunned by a service that in the past I have praised and recommended to friends for being a great and a reliable service, I was left with another unacceptable customer service experience.

I then initiated another chat with another representative and asked him to reset my modem so I could do some work until my new modem arrived. He did. I asked him to wait so I could check the connection, so I opened another browser and it worked; however, when I switched back to the chat session, he was gone! So, I got up the next morning and I had a notice that a payment has been made to Clear for $2.99. For what? I don't know! I assume to have my Original Leased Modem Reactivated, and by the way, no one informed me of any charge to my account for this and that is not legal!

So in recap, a once happy Clear customer for over 4 years is now looking for a new service.

Randy

On 8/15/11, I called customer service to inquire about USB services for my laptop since I already have service with clear wire. I was put on hold for over five minutes, waiting for the sales department. I could not continue to hold because I was at work so I hung up.

When I got home, I balanced my account as usual when I discovered a charge of 40.89 from Clear. I called in to inquire and was told that I had placed an order and added USB service to my account and that I could not cancel it unless they spoke with Ameer.

I spoke to Ethan, who refused to transfer me to a supervisor because I wouldn't put the account holder on the phone, who by the way is my husband whom they have never spoken to since the account was opened when he gave them permission to speak with me. Every payment on this account was made by me because he does not pay the bills and every call that they had to troubleshoot was made by me.

Clearwire does not have the right to withdraw funds from anyone's account without consent and the person that did this should not receive commission and should be fired. I will also be making a complaint with the federal trades commission as well as my bank. It is now 12:14 and I have been left on hold for over an hour now.

My Internet service with Clearwire has been intolerably slow for months now. I was supposed to get 5mb, now they constantly throttle me back to 250k with no reason. Their customer support ranks equivalent to retarded monkeys.

I am paying to Clear 46 dollars monthly.

At the beginning even I used to see pictures (films) everything was o.k. Then, there was a problem between Netflix and Microsoft Silverlight and I do not see pictures anymore. Do I use a lot the Internet?... YES!!! the same as everyone.

I have been a Clearwire customer since 2005. In 2006 my broadband service started getting slower and slower, and now it is much slower than dial-up. It takes three to five minutes for a page to load and complaints to this company has not resulted in any kind of a resolution.

Each time I complain, they tell me to unplug the modem, unplug my router, restart my computer. I did that so many times and it didn't help. I'm not a computer or Internet ** end user. I know how a broadband service is supposed to work. Clearwire is not delivering the speed that I pay for every month. I have filed complaints with the Oregon Attorney General and the Washington Attorney General, but I don't have much hope of getting any resolution to this problem until I change Internet providers.

Signed up for free trial period. Purchased equipment. Was told I would get a full refund for the equipment purchase price if returned before trial period ended. Their internet service was ridiculously slow. I returned the equipment before the trial period ended. They gave me a confirmation number documenting the return and the amount to be refunded. FIVE MONTHS LATER I AM STILL TRYING TO GET MY REFUND!

I was unable to terminate my service. I have a limited assurance phone that gives low income people 250 minutes a month, and the minutes I used trying to terminate hurt me. I am now at the point where it is canceled 7 days after I first tried, and there will be no credit given for those 7 days. There is supposed to be an email with my cancellation verification numbers and an address label. So far, no email has been sent.

All over the net there are horror stories of Clear.com wronging people, and I plan to close my checking account and open another to avoid the possibility/probability that may be incurred. I appreciate this venue, giving me a chance to warn others about this unacceptable business.

Out of state office said in 2010 that service was not available in our area--100 yards away. They took my number and would call when they could establish us! Their Bellingham rep was in Burlington for a sales blitz. He said, "We can get you hooked up," after looking for a service in my area for over 10 minutes on his laptop. He took my credit card and gave me a rebuilt equipment that almost caught my house on fire. Never was I able to get the equipment to function but Clear kept taking my money out of my account for over three months until I shut off my credit card. Then, it took over a month to get an RMA # and label in the mail. Now, the account has gone to collections after they received the faulty equipment back!

January 13, 2011, I spoke with a Clear Wire representative via phone and after considering the option of a trial 14day return (full refund). I ordered the system, which arrived on the 18th of January. The system wasn't working for me, the CSR suggested to try various options to no avail. I returned the system on the 26th of January prior to the end of my 14day trial. I am due a full refund. They claim they will look into the matter. I have asked for everything in writing.

I moved out of the Clear internet service area on November 1, 2010. I phoned Clear prior to that to say that I wanted to cancel my service, and the customer service person, Jazz, said I couldn't cancel it in advance. He said the day I called and said "cancel my internet service", will be the day it would be disconnected. He said he would send me a return label to return the modem. I waited and never got the label, so I called back 2 weeks later, and got a different person who said she would cancel my service, and send me the return label. I got the label and mailed it back on November 3, 2010. I got a letter in the mail last week, December 14, 2010, telling my December payment had been refused by my bank (which I don't use anymore since I moved to a different city). The letter said I needed to pay my bill either by Western Union or a wire transfer from my bank.

I called the Clear customer service and was told that yes, the warehouse received my modem on November 8, 2010, but my service was still listed as active because I failed to notify the billing department that I wanted to cancel my service! I asked this person why they thought I would return my modem to them if I wanted the service to still be active, and she replied that the warehouse has nothing to do with the billing department. She said I also owe $40 in addition to the December $30 because I cancelled my service prior to the end of my contract period, which I was never told about. After I screamed at her for half an hour, she finally said she would not charge me the $30 for December, but I still had to pay the $40. To date, they haven't debited my checking account. I told her the account I had used before did not have money in it, because I have moved to another city, 240 miles away, and have opened another checking account close to home, and I would send a check for the $30. She replied that Clear is a "paperless billing company", and I could only pay electronically.

Any company that refuses to be paid by check is a suspect, in my opinion. Avoid Clear for your internet needs! I don't know yet about the economic impact, because they haven't debited my checking account. Certainly, the degree to which I was upset when I called them last week was damaging to my health.

I signed up for Clearwire internet services. I was told I would get 10MB download speed. The best I ever got was about 1.5MB download, usually somewhere around .5MB. I complained to them about it and was told it must be my computer. I have two laptops and both exhibit the same slow download. The chances of both going bad at the same time is just ridiculous. I live in a small town of 500 in the desert in southern NV. They offered what they call "Clear on the go." I travel a great deal and thought this would be great for me. I made a trip to San Diego, CA and could not pick up a signal.

I was told the do not have service in San Diego. This was not stated to me at the time I signed up for the service. I was told I could receive a signal in all major cities. Remember, I live in Searchlight, NV, in the middle of the desert. I told them I did not want their service any longer and requested a refund. What happened was my service was cut off after they sent me a return label to return their equipment. I did not receive a refund and am now being hounded for the money they feel I owe them for service I cannot receive. I am requesting a refund for the last months service I paid for and could not use.

I signed up for Clearwire on Tuesday, Oct. 19, 2010. Clearwire advertises super fast internet. I had five green lights (out of five total) showing a strong connection signal on my Clearwire modem and was registering less than 1 mbps on a speed test. This is not considered super fast. After calling to cancel within the two-week trial period, Clearwire stated in an email to me dated Monday, Oct. 25, 2010: "Your request to cancel will be completed, and your service fully terminated, as soon as we receive your device." UPS tracking (tracking number: **) showed that Clearwire received the equipment on Monday, Nov, 1, 2010 at 7:43 AM. On Monday, Nov. 15, 2010 I spoke with Clearwire customer service to complain that I had not been refunded yet.

They stated that my refund is being processed and that it will be completed by the end of the week. By Monday, Nov. 22, 2010, no refund had been posted and Clearwire billed me the monthly service charge of $45.00 despite cancelling the service back in late Oct. 2010. Then on Thursday, Dec. 2, 2010, I spoke with Eric from Clearwire accounting, and he said that I would be refunded within 24 hours.

I was finally refunded my money on Tuesday, Dec. 7, 2010, approximately 120 hours after I was told the refund would be posted within 24 hours. I was lied to at least four times (once about the speed of the internet and three times about when I would receive my refund). I strongly feel that Clearwire misrepresents its advertised internet speeds. More strongly, I feel that Clearwire never intended to refund my money even though I cancelled the service and returned the equipment in a timely manner. I should not have had to remind Clearwire twice to refund my money. I hope Clearwire will change its practices so that future consumers will not be taken advantage of in the same manner that I was.

Initially, I was very pleased with Clearwire when they had their 3G service. After moving to a new modem and a 4G service, service became intermittent and pretty poor most of the time. I complained and over the course of nearly two years, I've had two technical people come to my house. Each one found that it wasn't my home or area, it was the signal strength from the tower that varies every time there is significant weather; rain or wind; often times cutting off service.

Even with four bars showing on the modem most of the time I get less than 2 mb sec downloads. No uploads have been faster than 47mbs. Perhaps, there have been five or six times over nearly two years that download speeds have been at 3mb/s with the highest being only 3.88mb/s while others in the area are reporting via the speed test summary speed far exceeding my wildest dreams of achieving 3mbs consistently.

http://**]

I've had problems with Qwest DSL and Comcast.com in this mountainous area as well but mainly can't afford them.

I have been a customer receiving internet services from Clearwire for three months. The speeds during the 14 day trial were excellent and I had no complaints. Clear, in their advertising, claims you can stream and download as much content as you want, however they begin capping speeds once their system determines you are a high user. They cap the majority of their users, crippling internet speeds and not delivering on the services they promise.

Basically, they have over-subscribed and cannot provide adequate service to their customers. When customer service is contacted about this, they put the blame on the consumer, claiming that their computer has a 'virus. ' The Clearwire Corporation needs to be held accountable for honest business practices which they are not upholding to their paying customers.

I just spent 74 minutes over the phone with Clearwire to figure out why my internet speeds are so slow. It turns out it is because they have too many people sharing off of each tower in my area. This is a problem that they were aware of and are aware of! The man I spoke with said that the towers will remain "congested" and the internet connection speeds will remain slow until the towers are "augmented" to adjust for the fact that too many people are using the same tower.

When I asked when the towers were going to be augmented, a set date, or when I could expect the service speeds I am paying for to come into effect, he reported that there is no date set. I clarified what he was saying and found that Clearwire is not planning to fix this problem. His sentence regarding tower congestion and augmentation that he repeated to me was carefully worded to imply that this is an issue that will be fixed, without actually stating that it will be fixed. When actually, they are not fixing anything.

What bothers me the most is that they are aware that their towers in this area are over loaded and that consumers are not going to get high speeds, but they keep adding customers to them anyway and advertise that there are high speeds when they know it is not. They also put me through over an hour of going through loops over the phone to try and blame my slow speeds on my computer, browser, router, my needing to clear my cache, or on a virus, etc.

Clearwire is all over the country and had to file several BBB complaints before getting any contact through them. I had called and cancelled my service with them on June 12 or thereabouts. They said that they would send me a label via email to send the equipment back and they never did. I called again and they said that it must have been sent to spam folder. I told them that I checked my spam folder but it never showed up. Sounds familiar to other complaints, right?

I changed my bank account because of my wife leaving and did not want her stealing money from the account. The bank allowed Clearwire to still take money out of the other account. I was moving so I figured that they would get the hint after calling them by saying that I never received the email label. After finding out that they were still taking money out of my account (stealing), I contacted them again and like a parrot, they repeated the same thing over and over.

I asked for the label and the refund for fees taken after the cancellation of service but they refused on both. After four months and after BBB was involved, they sent the label but not the refund. I thought that sending their equipment back was good faith and they would then send the refund. But no refund ever came. Everyone I talked to about this service who had it or knew someone who had it went through the same thing of them taking money out of the account after they had cancelled it. Not one had said there was no problem!

This summer, I took over a Clearwire contract from another unhappy customer (my old roommate). At the start, I was quoted a price of $40 a month (without a pre-scheduled increase) for 4G Wireless Internet Service by Clear.com. The original Clearwire equipment that I purchased didn't work properly,so Clear sent to me several different versions of the equipment but none worked. Their 4G equipment could not get and hold a signal continuous disconnects. I worked with techs for hours. So after many calls, they finally sent me a (much slower) 3G/4G piece of equipment. And, I was told that my monthly service charge would go down to $25 per month since the 3G service would be much slower (and for all the trouble that I'd been through).

A few days later, I find that my monthly service charge had been more than doubled to $55 per month. So I called CS and complained and Clear.com (specifically a helpless supervisor named Sharon) begrudgingly lowered it to $40 temporarily but said that it would rise again to $55 monthly in six months. And, if I didn't like it, too bad. I was welcome to take my business elsewhere.

I feel that I have personally been victimized by a Bait-and-Switch scam by Clear.com. I also firmly believe that Clearwire has violated my rights as a consumer with Deceptive Trade Practices. And obviously, I am not alone in my complaints.

Internet Service is not working at my new location. After 15 minutes on the phone, representative still would not permit me to cancel service as I had requested.

Clearwire promises fast internet and unlimited downloads for a fixed monthly subscription fee. The sales people never mention a two-year contract or early termination fees. These gotcha's are buried in fine print a customer sees only when logging on to the service for the first time and registering as a new user. If you just click through the agreement, as I did, and don't actually check it for traps, you are stuck with poor service for two years or an early termination fee of more than two hundred dollars.

Download speeds provided by Clearwire are typically slower than what is available with a much less expensive dial-up modem, i.e. less than 50KB per second. During rain or bad weather, I often cannot get enough bandwidth to open my browser and read my email. During early evening hours when many Clearwire customers are online, bandwidth available from Clearwire is marginal at best. In order to provide some browsing capability for most of its customers, Network administrators at Clearwire closely monitor customer usage and block attempts to download things like YouTube videos or anything else that actually uses the bandwidth a customer is paying for. The block is maintained until the download server times out causing a failed download. Typically the download will start, run for a few seconds at normal speed, slow down and then stop completely. When the download server times out, a message is displayed advising me to contact my network service provider about the problem.

There are better and cheaper Internet Service Providers available in this area. But the high early termination fees keep most disgruntled customers from jumping ship for the duration of the two year contract. This company is currently the target of class action lawsuits in several states for its shoddy service and deceptive business practices. Consumers will benefit if Clearwire loses.

I signed up for and received Clearwire services in Duluth, MN for more than a year on a two-year contract. I paid through auto deduct via my credit union. I was never late and never missed a payment. My fianc and I then bought a house in Two Harbors, MN which is not in their service area. I called to cancel. They told me that I would not be charged the $200 early termination fee. But they asked me if I would try to get the new tenant interested in taking on the remainder of the contract. I did make an effort to do that but they weren't interested. Long story short, they did not terminate my services on the date confirmed. Then, they set up another date to terminate, which they did. But they told me that until they received the modem in the original box, I was still not considered terminated.

I mailed it and met all their criteria and they even acknowledged receiving it. But they were and are still continuing to harass and threaten - report on my credit. They took an extra month's charges from my bank even after termination of services. Thankfully, I belong to a credit union and they stopped everything and did a charge back. The company is still calling and saying I owe them early termination fees of varying amounts. I get 2-3 calls a day. I was terminated the 2nd time in the end of May 2010 and it is now almost August. I cannot answer their calls.

Fast internet speed is a joke, I want to get out of the rest of my contract, how do I go about it? My slow internet connection shuts down all the time, at least every 5 min or so. I can't use my Netflix movies that stream from the them to my computer, because it is so slow. I can't see my granddaughter on the computer webcam, because again the internet is too slow. I'm just fed up with the slow internet service, and the "I don't give a [expletive] attitude of ClearWire.

It all started maybe 4-6 years ago, when ever Clearwire first came out to Modesto. I was intrigued by the concept of simply plugging the modem into an outlet and then to my PC, and that was it. I was told it would get it's signal from the electric lines. It sounds great. Then after searching to see if my house was in the coverage area, I found out it that I was just outside the coverage area. Shucks. Then I saw a link that I could have them notify me (via phone or email) if/when their service became available in my area. So I entered my info in to have them contact me if/when it did. They said they were putting up relays and antennas all over so it may be soon.

About a week later or so, I got a phone call from a gentleman saying he worked for Clearwire and he explained to me that the area of coverage shown on their website only shaded in the areas that could definitely get full reception from anywhere in their house. He then stated that if I was still interested, he could come by and check how good of a signal he could get being how I was just outside of the area they (Clearwire) had shaded as covered. He said that all of the places he checked that were on the edge of service had all been fine.

So I had him come by to see how good of signal we would receive. He showed up, I think, the next day as scheduled. I can't remember his first name but I know his last name was **. I kind of asked a few questions to try to understand the technology as well as his role/part and any cost associated with it. I found out that it seemed he was a kind of contractor for Clearwire. He explained how all I had to do was find a window that I could put it in that got the best signal and that was it, I would be good to go. He wanted me to sign the papers, but after I started to read them, he then started to explain to me that I was signing up for a year to get a special price for the first 3 months.

So I thought about it and asked if I had any issues with it, if he would come and fix it and no cost. He said that if they dispatch him, he would waive his service fees. But, if I was unhappy with the service for any reason, Clearwire would have no problem in taking it back being how I was on the edge of the coverage area. So I signed. He hooked it up and at first had I think 3 bars. It worked decent, not great but do-able. A few weeks later, it dropped to a couple of bars to sometimes 1 then 2. So we played the moving it around game. Then it was okay for a little while longer. Then we had to play the moving it around from room to room game. That got old real quick. It was like almost a chore.

It was very annoying. I put in a couple of calls to their support and got the annoying runaround games. Disconnect it, maybe it was a bad network cable, maybe a bad nic card. They said that sometimes happens during peak hours between 8 am-7 pm, and that they were putting more antennas up soon to fix that. So I continued and then I experienced the first rainy day with Clearwire service. It was all bad.

If there was rain or strong windy days, the signals are shot. It is very low and dropping often, no matter where I placed the modem. I still continued to pay, until I closed my bank account which had the credit card I was paying with. So when it became temporarily disconnected, I went to the Clearwire Corporate office in downtown Modesto to pay to get it reactivated and they told me they would not take my money to pay for the bill. Confused, I asked, "What do you mean?" She said I can only pay for it with a credit card. I explained to her that I closed the one that my account was under and that I do not have another one. She said, "Well, maybe you could use a friend's or relative's card."

I said, "So, you will not let me pay for my bill in cash to you." She said no, that Clearwire is a paper-less company, but there were some places that you can purchase a prepaid credit card and then use it to pay them. It was at that time after ** service, ** signal and now they won't take my cash to pay money that I owe them. So I just refused to continue.

Then, maybe 3-5 years later, I moved to my sister's in downtown Modesto. Thinking how things may have changed and being how I like the idea and simplicity of the concept, I googled Clearwire's coverage. What do you know? My sister's house is right in the middle of 3 different antennas. They were all really close and I was told based on where I live I should have perfect signal, all 5 bars. So I started thinking back when I first got it for the first week or 2. When I had 3 bars, it was decent-tolerable, so 5 bars should be nice.

So I told my sister to go ahead and get it and they talked her into getting a 2-year contract to get a better price as opposed to buying their garbage modem or paying a high month to month thing. Once again it was the same story. It was never 5 bars; 3 for the first little while and without repeating myself and sounding like a broken record, it was the same thing, except now every so often, randomly, the modem will go out and stop working for various different reasons.

To try to sum it up, this second round with Clearwire, I have been through 4 or 5 different modems that have gone bad from faulty. I know the problem is on their side with these modems, which every time after talking and going through the steps with customer service, they try to charge me to replace the modem. But instead, I took to the corporate store and they replaced it but only after hours on the phone with customer support and days of downtime can I get a replacement. And they won't let me out of the contract without paying the early termination.

I would even bore you with how dumb the answer they were trying to feed me when I would call to complain. I'm a Network Administrator with A+, Net+, MCP certs. I say this because they were trying to give me answers assuming I was clueless. Anyway, now I am stuck for about 8 more months till contract is up. And I say I am stuck because I paid 1 time on my card to help my sister out and then without any authorization from me, they just continued to bill my credit card instead of my sister's who the account is under.

I never gave them permission to continue billing my card. Anyway, I am far from alone. I find article after article after article and then continue to read the archives. It goes on and on about people's experience in dealing with Clearwire. It is unreal, and they continue to rip people off and no one can seem to stop them. It is crazy.

I got Clearwire service last year because it was advertised as broadband. The first couple of days it was good. I was able to stream videos from the internet. Then things changed. Speeds dropped to dial up speeds. I contacted support many times. The modem was replaced twice and the service still fails to deliver. Each time I contact support, somehow my download speed improves but then it drops. I have spent over 30 hours on the phone to no avail. Problem is I signed a two-year contract and it costs about $200 to cancel.

The thing is they advertise better than dial up service and that is what I expect. To make matters worse, 50% of the time the service is unavailable. On occasions, I get bursts of 1.5mb download speeds but it is not consistent. When I contacted support, they said if I test three times at Speedtest.com and the average is at least 500kb, they consider their service is good. However, the contact was for 1.5mb. After spending hours trying to talk sense to them, I gave up but didn't cancel because it would cost about $200.

Subscribed to Clear Wire on March 12, 2010 high-speed Internet. Subscribed to Internet services because of advertising that their services were fast and reliable and comparable to cable, DSL and local land line service.

In fact, the services are actually unreliable and slow; especially when compared to cable and DSL. I attempted to contact Clear within the seven-day cancellation period and representative responded that I was past the "agreement period". I was told that I should have called on weekend but no one answered on weekends. Further, there is no e-mail direct to support; only e-mail address with no response. Could not terminate. Visa credit card was charged $220. I called again a few weeks later hoping to get different answer but was told the early termination fee would be $250. When I asked for address to return Clear Wire modem, I was told, "You own it, we do not care what you do with it."

I moved to a new location where clear internet does not serve. They say I'm on a contract somehow. I never sign contracts for anything! Always pay out right for phones, modems, and etc. to make sure they charged me an early cancellation fee and I disputed it! So now, they tell me I'm going to collections and be sued. I don't believe I owe them anything, since I never signed a contract. But of course, they tell me I clicked an online contract that you have to click when you first sign on. I don't know whether to pay or not. I don't want my credit hit.

DirecTV recommended Clearwire services to me. I contacted them in November for Internet and phone service. They were supposed to transfer my current number. When my brother assisted with installing the boxes, the phone number was not the same, and I am not close enough to a tower to get the Internet service. On 12/11, I phone Susan and explained the issue. She said it would take 30 days for phone service at my current number. I advised that I need it canceled, I cannot go 30 days without a phone and I need the Internet canceled because I am not close enough to a tower. It will not work. I explained my brother attempted everything for the Internet (he does this for a living) so it needs to be canceled.

Susan told me I am being pretty extreme with canceling this. I asked for a supervisor. Alice questioned why I was disputing this, I explained. She said she will credit the phone since they did not capture that I needed the current number, but if I canceled Internet, that they would not waive this fee. I told her I can't use the Internet. Since it will not connect, it needs to be canceled. She advised she will send me return labels and will not cancel it until it is returned. I advised her I need it canceled today and I need to speak with a manager. She refused to give me the name of the manager or president of the company and advised I would get the labels in the mail then hung up.

On 01/11/10, I phoned because I still have not received the labels and spoke with Nathan who advised he will be sending the return labels, then I will be credited for the equipment. They would be sent that day on 01/11/10. He confirmed the service was not canceled. I asked to speak with a supervisor and he advised Alice was the only person then the phone was cut off. I phoned back and spoke with Beth advising I need to speak with someone in management about my account. She placed me on hold for 15 minutes to transfer me to Shentell, after the transfer the phone again cut off. I decided to wait for the labels versus calling back. On 02/13/10, I received my credit card statement and Clearwire is still charging me.

I phoned and spoke with Jessie who advised that the account is not canceled. I advised her I need it canceled and explained what happened. She advised me that she need to check into something then came back on the line to tell me to call back on Monday. Right now I have paid $95.34 on 11/13/09, $66.54 on 12/14/09, and $68.01 on 1/14/10 for a phone and Internet service I can not use. I want a credit for these months and the removal of the cancellation fees. Can you please assist with this? Thank you.

I have Clearwire and I must say that it is worse than dial up. I have pages and pages of speed tests through speedtest.net (when I can get up to speed to do one) that show speeds of 0.25 and lower as the average. A handful of tests show between 800 and 1.0 and that was for that instant. Yet, I have to pay $42 a month for the crappiest service I have ever had. I live 1.8 miles from the nearest tower and I can't get better than this. I am so stressed about this. I feel I am going have a stroke. Clearwire is a good concept but you have to invest in good infrastructure and equipment to have a good product. Clearwire is the biggest scam in the the ISP realm. I want to sue them so bad or just have a 10 minute back alley chat with the boss. You cannot speak to anyone of authority in this company either, just some tech in India who has no clue what is going on.

On Clears' website under the terms of service it reads its customers have a 7 day money back trial period, one needs only to call to cancel and return their equipment within the 7 days for full refund. Sounds easy but Clears' internal policies are designed and do place several hurdles to simply canceling. The company uses several tactics to control the timeline for the trial period and thereby makes it next to impossible to meet the 7 day deadline.

I reached Clear customer service 11/21/2009 via an online chat at clear.com to cancel on day 3 of my trial. Clear staff later on the phone said weekends are not counted in the trial so accordingly that attempt would have been on day 2. I'm disinclined to believe them as this was not in writing and the terms of service don't mention weekends as not counting. In the chat I attempted to see if I could return the equipment to a Clear retailer in my area or get an address to mail the equipment to and even though their phone based cancellation department was closed for the weekend the rep would not accept my cancellation nor give me an address to return the equipment.

At the conclusion of the chat, no provision was provided to save a transcript of the conversation, the text in the chat window was automatically cleared off the screen. How convenient for Clear. In that communication, I was told I cannot drop off the equipment to a Clear retailer but instead I must call Clears' cancellation department on Monday.

So on Monday, the 3 rd or 4rth day, depending on who to believe, of my trial period, I attempt to call again 1-888- but am forced to call back several times as their computer system is supposedly crashed and they couldn't process any cancellations. Finally I get a hold of them when their computer system is up and running at which point I'm forced to argue my right to cancel. Eventually, I'm transferred to another rep who also fights with me to not cancel.

Finally she agrees but when I ask for a cancellation conformation number, she says she has none but that Clear will email me, in 1 to 2 days, a UPS label to use to send the equipment back. Those additional 1 to 2 days waiting for a label are out of my control but counted against the 7 day clock that is running as is the transit time used by UPS. Again I conclude it would be better to just pay forth shipping myself and get this equipment back.

So, that same afternoon (Monday) I initiate another online chat on the Clear website and when I get nowhere I try another customer service rep on the telephone, In both the chat and the phone conversation, the representative refused to give me a address for the equipment return and also refused to give me an address by which to complain to Clear Corporate.

Clears' Terms of Service, Section 22 found online @ Clear.com has a link that it says contains a corporate email address by which to send complaints and or disputes but that link points to a Clear webpage missing any Customer accessible email address. Section 22 also states that the original order confirmation from Clear would have an email address that can be used for complaints and disputes but that emailed confirmation from Clear as well as every other email from them are all no reply (do not reply) and not one of them contains any Clear email address.

The company controls the 7 day timeline, delaying cancellation attempts with subterfuge such as computer is down or that department is closed call back later also by withholding a return address when requested and the emailed delivery of a shipping label. It further avoids accountability by strictly allowing verbal only communications with its staff and not providing an email address as agreed in the Terms of Service. These tactics are designed thwart the attempts by customers to timely comply with the return policy and also to give the company a shield of ignorance to hide behind.

Even though I've yet to discover if they will honor my return as meeting the conditions of the 7 day trial period and forthwith refund my money, Clear through its deception and delays has forced me to waste hours of my time trying to meet my obligations under the terms of service agreement. I would advise anyone considering Clear to think again. The web is strewn with horror stories regarding this company

I called to cancel my service and was told that I had signed up for a 1 year contract. I did not sign and contract paperwork since my first contract expired after 2 years. Now to cancel I am required to pay 190.00. I am mad. I have lost my job, I have no income and I can not afford the shody service which I was being over charged for months nor can I afford a cancellation fee.

Later discover they charged my card 2 monthly fees of $32.79 (9/27 & 11/2/09)

I moved to a new home where no signal is available. I called for a service appt. & no one showed. Then after being on hold for 45 minutes was promised a call form a supervisor & never received it. They want to charge me a $140 cancellation fee for a product that doesn't work & it's not my fault!

i have been a customer of clearwire for a while now.At first my service was vewry very good.I was recently required to upgrade to the new clear wimax.My service has been a nightmare.I have experienced poor phone and internet service.I have called repeatedly call the technical support service but the problem still remains the same.I cannot recieve or make outside calls (local).Tech support is no help.They will pretend to be trying to fix your problem,put you on hold and then hang up.I have to call tech support from someon elses phone because my clearwire phone doesnt work.I have explained this over and over and they will tell you they will call you back.How can they call you back when you cannot receive or make any call even though you have a dial tone to your clearwire phone?You cannot cancel your service or you will be charged early termination fees.You still have to pay your bill even though you have no service.I need my phone and internet service for work.This a company requirement.I am at risk of losing my job.I had no problem with the first clearwire modem at all.However i was told that i had to upgrade or the original box will be turned off and i will still have to pay the termination fees.on 9/28/09 i called tech support again explained my situation again.I told (chris) that my old clearwire box still works fine but the clear wimax does not.I told him that i was able to call him from the clearwire phone number i was assigned was because i had to go back to using the old modem.

I was then told again that clearwire does not service the charlotte area, my street could not be located in the charlotte area and could not be serviced.Then why does the old modem work?How can i have a clearwire phone number,why am i being charged for services that do not work.I was then told by chris that he was going to reset my modem from the clearwire office .he told me to plug in the new modem again,he would call me back.Chris was irritated because i kept asking questions and finally he told me clearwire does not guarantee its services.I paid 186.00 for the equipment,i pay 50.00 for a service that does not work and they tell you you have to pay anyway.When I asked the question as to why my old modem works very very good and the new one doesnt I was then told that clearwire doesnt service charlotee area? What is going on.This is not fair ....My services as of today is still not working.It will only work if i use the old modem. i hate to keep repeating myself but i am so frustrated,i do not have money to just throw away.

Called to Cancel Service..Due to poor connection speed, having to reposition equipment numourous times..at time signal drops well below dial up..called Sept 18 approx.9:20 am Eastern Standard time -spent nearly 1 1/2 hours trying to cancell..Tarrica (rep) tried every senerio to keep from from cancelling.we argued at times..I've never experienced anything like this in my life.!!was told that it would cost me 200 dollars unless I found someone who was willing to take over my contract till April 2011..THAT WAS THE ONLY OPTION..she tried blaming the connection speed on the router..or lenth of cable to router or even because it was plug into a FCC Approved surge protector..which everyone knows is best for electronics when it lightning outside..she tried everything!!!!

Clearwire is NOT a company I would ever reccommend to anyone period!

I recently moved to an area where I cannot access Clearwire's wireless network. I visited a retail location to cancel my account and was told I could not cancel from there or from online, and needed to call customer service. When I attempt to do so, a recording tells me to call back during "regular business hours" despite the fact that I am calling during those hours. I know that canceling my account will cost me a significant fee, but I am prepared to pay it to be free and clear of the contract. When I signed a contract with Clearwire, I understood that I could cancel the account at any time and that a cancellation penalty fee would be charged. Clearwire's inability to receive my cancellation notice is a breach of the original contract. I know I am not alone; it seems like anyone who tries to cancel Clearwire gets the run-around. I have never had problems like this with other companies that I've signed contracts with; most such companies are happy to receive cancellation fees to which they are legally entitled. Clearwire, by contrast, has made it unreasonably difficult for consumers to cancel contracts.

ordered clearwire hooked up never could get a signal unless we sat outside on a clear day we live in seattle called was told needed a router spent 69.99 thru clearwire and still no signal for months we were only able to get 1 bar of 6 never held long enough to connect to anything told a $220.00 early term. fee so as of 3/08 to 8/09 we have paid for a service we have never gotten.

In Alaska Clearwire sells several different packages, w different internet speeds, etc. Most of what they sell cannot, BY THEIR OWN ADMISSION, actually be attained. Last I checked, only their slowest speed package can actually be achieved. They sell a products they cannot deliver. AK has the slowest internet speed in America, and Clearwire is the slowest of all those available here. I did not bother contacting the AG's office here because in AK the state gov't normally does not worry much about illegal behavior on the part of corporations. This place is corrupt.

I was informed by "customer service" that I could sell my contract on Craigs List/Ebay or pay a $180 termination fee. Clearwire did not uphold their end of the agreement (to provide internet service) and now it is now my responsibility.

I was told the service was better and faster than DSL or dial up. Thats deception, it is nowhere as I have tried all types, it may measure up to regular dial up not the fast dial up. It also constantly gives a lost connection when trying to get on a website.

In June 2007, I started a subscription to Clearwire service and signed a two year agreement. One of the major factors in signing was that I was moving and six months and had no idea if service was available in the new area. I was told that was fine and that if this was the case, they would help me find another potential customer to take over the contract. I lived in Jacksonville FL at the time and service was ok but I was unable to use my company VPN connection and most of my online games didn't work at all.

In its stead, I subscribed to Comcast for home service and started using my Clearwire strictly for internet access in my vehicle as I traveled around Jacksonville for business.
Once we figured out we were moving to St. Augustine FL in December 2007, I went to the new location and tested service. No signal. I spent multiple hours on the phone with tech support just to be told I was 2 miles out of range.

I went back to my local office and spoke with the rep about help. I was promptly told that Clearwire does not assist in finding a customer to transfer to, they only file the paperwork. Outraged, I called the main Clearwire number to ask for help there. Again I was told flat out that I had to find someone and Clearwire would continue to bill me until such time.

Since then, I have called several times trying to complain that Clearwire Representatives have called me, sent me mail and set up flyers and signs in my neighborhood advertising their service and products all while I continue to get none. I told them multiple times that it is not right to advertise service in an area that can't receive it and a slap in my face since I am paying for it anyways.

After rereading the contract I signed, there is a specific clause that states the reseller can terminate the contract if the customer is unable to be provided service. I called again and did not stop complaining until I got to as high up a manager as I could and still I was told to pay it and like it. After all the time and effort I spent trying to convey my frustration and disappointment in this company, I decided to write the entire problem off and just pay out the contract. I never used the service the last 18 months of the contract and still I paid on time every month.

When May 2009 came, I called Clearwire. The Representative I reached was able to cancel my account as of the last payment and said a box would be sent for me to return the equipment. I waited patiently for it to arrive and it never did. After 4 weeks I I noticed that Clearwire charged me the monthly charge again. I called and complained and told them I did not get a box to return the equipment. I was told to be patient and that the charge would be refunded after the equipment arrived. I still never received a box.

Now, on July 28th 2009, I received 6 automated phone calls from Clearwire. The first automated call hung up on me when I answered but, I was able to get the first few seconds identifying the call as Clearwire Account Services. I called back immediately and when a Representative answered I asked why I was called. She stated that I had a past due balance of $40.23 and they had been trying to bill it to my card unsuccessfully for the last 5 days. I got really upset at that point and demanded an explanation why there company was so incompetent and why did I need to suffer because of it. She explained that they would continue to try to charge the account until the equipment arrived.

Heatedly, I explained that I STILL had not received the box and that it was their fault the equipment was not returned. The Representative told me they do not send boxes. I was dumbfounded. I told her to check the notes on my account about waiting for the box and she instead told me they do not send boxes, they email UPS shipping labels. I waited while she processed the request for a label and she instructed me that I would receive it in my registered email. I used my company email that I am in charge of so I know I would get it.

Following that call, I received two more automated calls that hung up on me after I answered. The fourth call came around 4 PM and when I answered it allowed me to proceed through the menu and get in touch with another Representative. I informed her of the calls and that I had already handled this issue but was still getting called. I also told her that I had not received the confirmation email I was told I would get so I had her give me the UPS tracking number and that I would take it to a UPS store to ensure it was sent tomorrow. I also asked about my refund and was again told my refund would be determined once the equipment arrived. I left it at that and resolved to just return the equipment tomorrow.

I got another automated call an hour later that hung up on me. Then another just after I arrived home except this one did not come from the same number instead it came from an actual land number not the 888 number. I answered not knowing who it was and was greeted by yet another Billing Representative from Clearwire trying to charge my card. At this point, I was really upset and informed the Representative of how many minutes they had racked up on my cell phone today and that I was tired of dealing with them and to stop calling me. I had already made arrangements. I was told by the Representative Alex that I would have to deal with the calls until the equipment arrived.

That was the last straw for me. I asked for a higher Manager and reached Sam who informed me he could make the calls stop. At this point, I told Sam that I was no longer going to sit back and take this abuse and that I would write this letter to the BBB and pursue a full refund of $1007 Clearwire has billed me for over the past 25 months.

I have had nothing but horrible customer service, no actual service and dozens of rude, unhelpful Representatives over the last two years and I feel taken advantage of. As a consumer I was strung along by this company and when I finally could legally separate from them, they seem to do everything in their power to keep my money coming in. If it were not for that card expiring just after the last charge, they would keep charging me. I plan to explore my options to recoup my losses in small claims court and will settle for nothing less than a 18 months refund.

never work, slow speed. lied about contrack. talk to you rally bad on the phone. an they give me the wrong address were to pay bill. lady told me to sale it to somebody else.noy my job

When I went to the Clearwire store on May 10, 2008 the gentleman was happy to sell me the Clearwire internet service. He said it was the fastest in town, 1.5 connection Premium. He brought up the terms and conditions and explained them as I signed each page. When I got home N 9th St the connection only worked in one room, even though the tower was only a mile away. However, when I moved to NE 6th St the connection was very poor.

Tech support came to my house twice. The first time he got it to work better, but it slowly became slow again. Tech support came out a second time and insisted the tower needs to go in the laundry room. He also mentioned it was not as fast as it should be because I had so much loaded onto my labtop. This is not true, I have most of my stuff saved to a memory stick and my labtop works excellent at Central Oregon Community College (COCC). I have been using the Internet at school because the server is so much faster than at home with Clearwire, and I need to be efficient with my time when doing research.

When a company cannot provide the service for which you are paying then they need to be responsible and accept that they are in breach of contract therefore making it null and void.

I ordered Clearwire internet service and provided my debit card number for automatic monthly withdrawals. They made several unauthorized withdrawals totalling $321 before I closed my debit card number. According to the bank, they have attempted to withdraw tens of thousands of dollars since I closed my card number (in just a couple of months). Clearwire just says no such withdrawals appear on their computer.

Clear Wire is not what they say they are their signal strength is very weak and you will have trouble finding a place in your house to put the Modem in order to get enough bars to get service. I tried to cancel and they want to charge a 185.00 termanation fee. I explained how I cant really get good signal strength without having to to put the modem in a spot that is very inconvenient and in the way of every body. They don't care they will not let me out even when I do get enough bars their service is very slow for the money. Do your self a favor dont get Clearwire. Pass it on.

No such thing happpened, my pc crashed & told them to stop the service as I can't afford a new PC, only to be 'advised' to mail back the stupid light-tower that never worked at even 75% on the best days & I would pay $200 cancellation "fee". Not gonna happen Clearwire does suck, imo.

In January of 2009, I decided to cancel my service with Clearwire internet service. At that time, I was notified that they would e-mail me a confirmation letter that when activated by myself, would send me a return label to be used for the modem and equipment. After continuous correspondence and arguing, and only receiving the initial e-mail over and over, I finally received the second e-mail with the return label on March 18, 2009. However, I was still charged my monthly service charge for February and March.

When I called Clearwire to ask for my money back, they said that I was charged because they didn't receive the equipment within ten days of my receipt of the return label. The e-mail that I received regarding the return label only stated that the return label would expire within ten days, not that Clearwire needed to receive it within ten days. Not only that, but when I asked in February if I could just drop off the equipment at the store, the representative stated that it was not adviseable because when they send out their mail, it is sent out in bulk, and my equipment might get lost, which means that they don't properly inventory their own equipment?

On April 3, 2009, they said that they forward my information and situation to their financial department. I was recently laid off from work, and am now unemployed, 90 dollars for me can mean a lot.

On the tenth of Febuary, Clearwire tryed to take their payment out of my checking, which came back Non sufficinet. I then was notified on the 20 of Febuary that this is happend. I was told that I need to use a credit card to make a payment. So I went on line and tryed to make a payment with credit card and relised that I made the payment twice. I contacted Clearwire and was told that there was two charges on the credit card and that they would reburst me the charges to my checking account. Which would take 2 days.

Today I get notice that Clearwire took two payment on 49.99 out of my checking account and now I have over draft fees. I then contact Clearwire at 9:oo am. I have talk with 10 different people and each time was told that they will take care of this and now it is 5:00 pm and still is not being taken care of. They are now saying that I made the payment through my checking account and they do not show where I tryed to make a credit card payment. They are not going to reembursed me for the $20.00 and caumilating fees.

I'm now on the phone with supervisor #11 and she saying that since it was made by a check then it is going to take 10 to 14 days to get one payment of $49.99 to my checking. She also issued a expedited ticket to rebursed me for the two overdraft fees. She can not garentee that they will pay them. I'm to call back on Friday and talk to the finance department.

Right now with the 49.99 talken out and two over draft fee, I'm sitting at 89.99 in the hole. The money that the stole from me was my food money for the next week and half. I have 3 kids to feed. What am I suppose to do for the next 10 to 14 days. I'm I to tell my kids that we are not having dinner because of Clearwire.

I have been a customer of Clearwire for one year. I always pay my bill on time. This service is very sporadic and you cannot depend on it to be functional. I understand that any kind of service such as this will have technical difficulties at times. However, when I call the company they like to tell me that I have an excellent signal and they don't see why I am having issues. I really don't care what they see on the screen, I care that when I pick up my phone or try to connect to the internet that it may or may not work.

They want to know if my modem is near any other electronics. Last I checked, a modem usually sits somewhere near a computer. I don't have a problem upholding my end of a contract, but I do expect that they hold up their end as well. I will most likely have to pay my way out of my contract, because I refuse to spend another year with poor service.

The pathetic service that they provide forces me to spend my valuable time on the phone with tech support on a fairly regular basis. This could be time that I spend with family and friends. Bottom line; Clearwire is a waste of money. I can search the internet on my phone faster than I can call tech support to get it working.

ClearWire Net Service has sold their services at the home show at the Tacoma Dome last month at 8:PM on 02/02/2008. I unknowingly made the mistake of buying their service and now regret it. I am an Electrical Engineer and it took me several days to get the service hooked up and working. This was due to a problem with transferring my input connection port software to the new Modem. This was straightened out by the ClearWire Technical support technician on 02/09/2008. This is when I actually started this service and was able to see if it was acceptable.

The service is very much less than explained by the Sales Representative at the home show. It is not as fast as he explained. It is slower than a free dial-up service that I had in the past. He did not explain the agreement and did not have the modem equipment to provide me. There was not even a connection that he could demonstrate the service to me. He had to use my cell phone to make a phone call to obtain a working modem. He told me, and my spouse that if we did not like the service, we could cancel at any time without penalty.

The sales Representative was not available when I went back to retrieve the modem and it was waiting in a plastic bag at the sales booth with my name on it. Another Clearwire Representative gave it to me. He had claimed that the package offered, was for $26.99 per month and the service would operate as good as the Comcast Internet provider that I presently have. I now understand that is false, and there are monthly charges for tax and rental of the modem, coming to approx. $32.40 per month. I have tried to cancel the service on 02/14/2008, and could get no answer from any Clearwire Person.

Finally I was able to contact a person on 02/16/2008, and the answer from the ClearWire representative that I received on 02/16/2008 is attached below. Note: since I tried to cancel on 02/14/2008 with an E-Mail that was answered on 02/16/2008, I only had the service to try out for five days.

They offered a 'Promotional period of 3 mo.s free for high-speed internet. They did not tell me once I used their modem I had a 2 year contract..Early cancellation is $210. even though I am about to move to an area they do not serve.

I must pay the $210. fee or foist it off on a neighbor (become what they are). I will mail them back their modem. Do I have to pay them too?

My exboyfriend got internet service through Clearwire last year. A man came to set up the service and said that our location might not get a good connection and if it wasn't working to call Clearwire and we could cancel right away. We were also told that Clearwire worked in Oregon, so that when we moved to Salem in a few months we could just take the Clearwire box with us and have uninterrupted internet service. After a couple months we got tired of the internet always cutting out and we called up to cancel and they said we had to pay an early termination fee of $200, even though we weren't receiving their service reliably.

We kept the service because we did not have an extra $200. My exboyfriend moved to Salem and found that Clearwire did not work there, only in Portland and Eugene. He tried to cancel again because he wasn't receiving their service at all and they said he still had to pay the early termination fee. He asked for documentation that we had signed up for a service we weren't getting and they couldn't show us Anything with our signature on it.

They said we automatically agreed when we had it put in. I am no longer with my exboyfriend and the Clearwire was set up for autopay temporarily on my bank card because my boyfriend ran out of money for a couple months. He will not put his own card down because he doesn't get the service in Salem and they will not let me cancel the service or remove my card because my name is not on the clearwire account.

They told me to close my bank account if I didn't want it automatically withdrawn anymore. This has to be in some way illegal, to be charging someone for a service they are not receiving and that they never signed up for. And on top of that not let them remove autopay for an account that isn't in their name. I don't think I should have to close my entire bank account to stop autopay for a service that isn't being delivered, that isn't in my name and I haven't signed anywhere on with my consent.

I have moved to another state, Clearwire Broadband in Killeen, TX will not allow any negotiation out of my contract. They do not provide me a service, because they do not provide a service in Maryland. I have been charged money since July of 2007 when I was told by a manager that my account would be suspended.

I have been on a financial hardship due to divorce. These payments are contributing to me staying in the negative status with my bank.

I was interested in the Clearwire internet service so I called their toll free number (888-253-2794) to discuss their rate plans. I was told the plan was approximately $42/month plus $4.00 for the modem rental. I was told there was a special promotion going on, and I would receive the first 3 months free. This is all I was told about the plan. Upon receiving the modem from Clearwire, we immediately had problems receiving a good signal. After several calls the the technical department I was even told I was not in their service area; it is still unclear why I was allowed to sign up for the service in the first place.

After several attempts to make sure the modem was working correctly, we again tried to set it up. This time my husband placed the moden in our attic so that it could be at the highest point possible. We then did start receiving a better signal; however once the weather got bad or the wind would blow (which happens quite frequently here), the service became very intermittent.

We are now trying to cancel the service and are being told that there will be a cancellation fee of approximately $200 because we signed up for a 2-year contract. Not once in all of the phone calls I made to Clearwire was I ever informed that I was signing up for a 2-year contract or that there would be a cancellation fee charged. At one point I was told by a customer service rep that I needed to cancel in the first 7 days in order not to incur any charges. She never informed me of the cancellation fee, and therefore I assumed she was referring to the modem monthly fee. I was also informed that upon setting up our e-mail accounts that the information about the 2-year contract was in their terms and conditions pop-up that appears. I am sure they are aware that most people do not ready these and again feel as if I have been mislead. If I had know at the beginning when I made my very first inquiry call that it would be a 2-year contract, I would have never signed up for the service.

The consequences resulting from this misleading information is the $200 cancellation fee that will be charged unless I agree to have a technician come out to my house (which means taking a day off from work) to see if anything can be done. If it is decided that there is a problem with the service, then there will not be a service fee. I do, however, feel this is just another ploy to make me keep the service or pay the fee. No matter how intermittent the service is, I do not feel that they will accept responsibility.

On February 14, 2008 I made two calls to Clearwire to the following number; 1-888-253-2794 and advised a representative Brian that my billing information concerning my last payment made during the first week of February had not been updated to automatically show up when i log in to use my computer...instead it still shows the previous balance due of $40.33 due by January 30, 2008 which has passed. It should if anything show the following..please pay $40.33 by February 30th, 2008 and I would not have to go through the main clearwire page everytime I logged in and would not have to click on the continue to use the internet link which follows the payment amount due information.

Because of the improper information being allowed to remain I am in danger of the following: losing my service, service being interrupted and being charged fees, having to pay an improper amount of fees. I was assured by Brian that my modem would be re-activated and I would not have to experience this situation however, my modem was de-activated on the same day a few hours later and the payment due information is still showing incorrectly advising i still owe $40.33 by the past due date of January 30 when it should say Feb. 30th hence, preventing me from having to go through this inconvenience.

I asked them to correct both of these conditions however, they refused to correct these issues. Since starting my business in 2007, I have been having issues with various companies and persons whom are committed to flooring my business. It would be greatly appreciated if you would assist me as I am trying to provide for my two young children and my computer is my main source of communication.

I signed up for internet service with the above company on 12/15/2006. My rep, Clennon Hughes checked to see if I had service in my area and I was told that I did have the service. I was given a choice of either a 1 or 2 year contract with the better savings for a 2 yr contract which I opted to take. It was during the holiday season so I didn't try my service until after the 7 day trial period. I signed an agreement that if I terminated my contract I would have to pay a $180.00 early termination fee.

I made numerous attempts to cancel my service but each rep talked me into keeping the service until the service became increasingly worse. I was not able to log into my email at work or home. I eventually cancelled my service on 2/1/2007, returned the modem via registered receipt mail. I received confirmation from the U S Post Office that the modem was received. I sent a letter to the company asking them not to debit my acct $180 due to me not having service in their area.

I made approximately 45 or more calls to the company and the reps were very rude and 2 reps hung up in my face. On 2/9 Clearwire debited $180.00 from my checking acct. I put a dispute on the $180 on 2/19 with my bank. On 2/23 the $180 was credited back into my acct. On 3/21 Clearwire had the $180 debited from acct again.I continued calling the company and I went to the retail office on March Lane, Stockton, CA several times, to no avail. Tony who works at that location assured me that he would get approval from his boss Michelle, the Gen Mgr on 4/12. To date neither one has called me.

On 4/22 Richard, Clearwire technician came to my home to confirm that I am indeed outside of the service area and can get no service. I have it in writing. They knew this before they signed me up and let me go through all the hassle of making phone calls and trips to the local retail store, etc. I have spent all this year trying to get my $180.00 back for service that I never received. I called your company on 2/14 and was given a case #9826698 but I have not heard any response. I spoke with Jan and I called back and spoke with Tony. I have all documentation showing $180.00 being taken from my acct twice, Richard's form showing I cannot get service in my area, letters to the company, etc.

I put another dispute on the $180.00 with my bank this week and I'm sure the company will debit my account again in which I will take legal action to resolve it. I should not have to close my checking acct because of this unethical company. I can fax you a copy of everything to confirm what I've written is true. I would appreciate you making sure that Clearwire do not debit my closed acct with them of $180.00 again. Also, when I signed up, I was promised a $50 visa card. With all the inconvenience I've gone through, I feel that they should try to correct their wrong by giving that to me. That is the least that they can do.