Consumer complaints about Ciplex

Consumer Complaints & Reviews

Tricia of Santa Rosa Beach, FL on May 6, 2009

I hired Ciplex because of a referral. I was sold a website that was CMS programming. I was told it was better than a blog because I could add unlimited pages and I didn't need programming experience to do it. I was also told it would be done in 6 to 8 weeks. Well it was not done. After 4 months it was on the web with lots of "bugs". In fact, they refused to fix the site (the dead links etc) and refused the discount I was promised because they were late on the contract. The project manager was fired during this time also. I told her I had NOT signed off on the project. She told the company before she left that it was done.

I was given minimum training. Then I found out CMS is NOT like a blog AT ALL. And yes I did need some programming background to use the site.They sold me a bad product and refused to fix it.

They also recommended that I use BlueHost for hosting. I just found out today that my website has been hacked and a virus is in it and BlueHost told me it's the developers problem. So who's fault is it? The server at Blue Host or Ciplex. Ciplex NEVER told me to update security on the website. I told them from the beginning I had very limited computer skills. I would never have hired them if I was required to do that.

Buyer beware. Don't hire this company.

Agnes of Los Angeles, CA on Jan. 20, 2009

I filled out a form on ciplex.com about a price quote for a new website since their portfolio seemed very professional. The next day I got a response from Daniel Rocha, who claimed to be the sales person who will be in charge of our project. He sent us a contract. Everything looked very professional and impressive. They quote was reasonable and they were going to finish our project in 2-4 weeks. Once we got started on the project things changed.

I noticed that Daniel was the only person working on our project and he was not competent for the job. He definately lacked skills. When I asked him why his work did not match that of their portfolio he said it is because he is a different company - CiplexLite, which he claimed to be a subdivision of Ciplex. He said since we werent a priority or expensive enough project that they gave it to CiplexLite which is one person - Daniel Rocha.

Daniel Rocha does not even know how to resize images let alone built a website. After 7 months we still do not have a website. We had to hire another company and start over.

We lost a lot of money since our website was not up for 7 months. Had they in their contract mentioned that it would take over a month we would've never signed up. We wasted months back and forth with Daniel who was incapable of finishing the project for us. Needles to say this was definately a misrepresentation of their company and their services. What you see on their website and is NOT what you get. What you get is so unprofessional that you think they are playing a joke on you. Ciplex and CiplexLite should not be allowed mispresent their companies skills. Nowhere on the contract did it say that CiplexLite was going to built our webiste!! We lost a lot of money and time! DO NOT GET TRAPPED like we did!