AT&T Uverse

When I received the package to install the Uverse phone, I decided I did not want the system. The person who signed me up for it totally misled me on how easy it was to install and use. When I called to cancel and go back to my ground line (which I have had for 20 years), they told me I could not return the backup battery. Now I have a $100.00 piece of equipment I don't want, can't use and can't return - $100.00 is a lot of money to lose and the system needs to be changed.

We paid our final bill before we moved out. AT&T called us saying that we still owed $207+ change. We told the rep that we didn't owe anything and she got pissed off and said that we still owed them and they will go after us. I filed a complaint on AT&T's website to go over our billing, but never heard from them. They sent Bay Area Credit Service after us and after I sent them proof, they stopped bugging us. In yesterday's mail, they sent another collection agency after us. This has got to stop!

If you are having trouble with AT&T, you'd discover that you are not alone. They stink. I had an online chat with an AT&T tech support rep regarding a dropping issue with my Uverse home phone service. Now, it's worse than it's ever been. Normally, service is reestablished in a minute or two. I have now been unable to secure a dial tone for about 10-15 minutes. The rep apologized for the inconvenience and asked a few questions to determine the cause of the trouble. He asked if I was experiencing intermittent connectivity issue with my Uverse internet as well. I have not experienced any disruption with the internet service as I think that they both get here in a different manner. He said that my internet and phone service is serviced through the same Uverse connection. He asked if my phone is connected directly to residential gateway or is it connected via phone jack. I told him, "Interesting. Something is wrong then with part of the service." The phone is connected to a phone jack, coming out of the wall. He asked me if I had tried rebooting the residential gateway to check if that resolves the issue. That has not been tried nor has it been suggested during a couple of calls that I placed to their service center.

The rep then did a line connection test and after a couple of minutes, he came back and told me that could be probable reason for the issue. He will dispatch a technician to my location to isolate and repair the issue. If the trouble is found in the AT&T facilities or equipment, there will be no charge for the technician's visit. If the problem is found inside my premises, I will be charged a $55 service charge. Any additional charges that may apply will be discussed by the technician prior to doing any work. I told him, "Yes, but you know that my security system is making a loud beeping noise because it has determined that there is no phone service? I don't want to listen to that all night, so we need an emergency dispatch tonight." He told me to wait while he checks the tech dispatch availability for tonight.

He came back and told me that there was no available tech for emergency dispatch and asked if he can go ahead and assign a tech dispatch for the next day. I told him that it was unreasonable and unacceptable and that I had called this in before and a tech was not scheduled. This may be their problem and they are trying to make it mine. I requested for a supervisor and a direct line phone number that I can call to cancel my phone service with AT&T. He said I can call someone to discuss the issue at the number 1-800-288-2020. I was connected to a supervisor named Kennith. The supervisor went ahead and reviewed the conversation I had with Peter and told me the same thing that the other rep did that the earliest tech dispatch will be for the next day. I told him, "Do you folks understand just how awful an example of customer service this is? FedEx empowers its employees to satisfy is customer, not so with AT&T?" Unfortunately, he said that that is the earliest slot they have. The last slot for the day is between 4 pm and 9 pm and half of the time has already gone through. I told him to please contact the tech to see what he has left and I'll wait while he contacted the local office.

After a while, he came back and said that he had contacted the dispatch team, but they do not have any slot open for today. I said, "Okay, what a lousy bunch of hooey! I am not willing to wait for a four-hour window. Please call them and get me into the first slot." He said that he'll mark the ticket on higher priority. I told him to make it the highest priority and please understand that this entire record is going to finds its way public. I think that all you customers or potential customer should consider looking for someone who really cares for their clients. He assured me that he had reserved the slot for tomorrow and the issue will be taken care of. I told him, "Your assurances ring a little hollow due to your inability to take care of a problem that was reported more than 24 hours ago the first time.

U-verse is not available in my area. I have way over 15 AT&T techs come to my house since 1/18/2012. On Easter Sunday, a tech told me he took a picture of the box from which AT&T U-verse is to deliver to my home. He said the wiring has not been updated since 1959 and is unable to service us. I have repeatedly called AT&T to get this resolved and they fail to do so. Since this has occurred, I have no internet service and home phone line and I am unable to use my house alarm system because of loss of the internet line. I have been billed a bill for $564.71 to get my service switched from DirecTV cable and had to pay them a cancellation fee earlier. Also, I have been billed $399.45 and $200.66 and have never had the service for these charges at all times. My last complaint with AT&T is dated on March 17 and is still open and unresolved. Your help in this matter would be greatly appreciated.

I disconnected my AT&T service of phone and TV in November of 2011 and took all equipment to UPS and returned it. I have spoken with AT&T on numerous occasions and was told each time that I didn't return the equipment. Each time, I disputed that I did return the equipment and was put on hold numerous times. Eventually, they would tell me each time that they did see where the equipment was received on November 23, 2011 and the credit department told me each time that I was due a refund.

However, I kept receiving bills from them for the same amount. On April 4th, they assured me that they see where I returned the equipment and that I would be receiving a credit. Today, April 23, 2012, I received a bill from a collection agency stating that I owed AT&T $149.53. I immediately called AT&T and was transferred numerous times before being told that I didn't return the Gateway, which is the main part that makes the U-verse work. I did return all components of their equipment. They were very blunt and rude to my daughter who I have allowed to handle my account. My sister and I went to UPS together and mailed the parts to AT&T.

My husband and I are in the middle of doing some improvements to our home. Currently, we are having our electrical service moved from overhead to underground and wanted to have the phone line from the pole to our house buried as well.

We called AT&T's 800 number and after the mind taxing automated nightmare of a voice service, we have finally managed to get a live person on the phone. This really didn't matter because I was transferred 6 times before getting someone who actually tried to help us. By the way, each time, I had to start over my explanation and at the end of my explanation, I was promptly transferred with no response or warning. Although, she transferred us a 7th time to another department, she stayed on the line and when the representative picked up, she began to explain our debacle so we did not have to.

The representative was obviously one of the following: misinformed about how Uverse works, did not understand what we were trying to accomplish, just didn't care what we were trying to accomplish or just wanted to sell us a package which we really did not call about in the first place. I was so frustrated and confused at that point. I handed the phone to my husband. He again explained what we were trying to accomplish.

The representative in a nutshell told him that this would solve the problem as Uverse is "wireless". My husband debated the issue that he knew it was wireless once the service was inside the house. She corrected him by stating that the service uses "Fiber Optic". He stated that he understood, but asked how the service then gets into the house. She stated that the equipment we would receive uses wireless communication. He then asked her if she was saying that the wireless router/modem communicates with the fiber optics located somewhere near our house without the use of the line coming from the pole into the house and she said that is correct.

At that point, my husband laughed and handed the phone back to me. He was overwhelmed at the lack of knowledge not only of the product but it was obvious she had only the computer jargon down with no understanding of how the telephone works. Because of how long it took her to respond to each question, it was almost as if she was in training and someone was trying to coach her on each question or she was reading from a card.

Anyway, I ordered the Uverse package then she began to advise me of all these additional charges that are involved and that I would receive a Visa gift card in the mail with $100.00 credit on it, probably before the equipment would arrive. I asked what about burying the line and moving the box. She stated that the service technician would remove all the old equipment and take care of that at the time of the Uverse install. I then hung up with them and looked to see how long I was on the phone. It was a total of 1 hour and 37 minutes! This is ridiculous customer service.

About four days later, the box with the equipment arrives and what do you suppose we find? The router plugs into the wall which obviously fed by the overhead line from the pole to our house. My husband promptly called the number and spoke to someone in the Philippines who offered more help in the first 5 minutes than anyone we spoke to in the initial call. After he gets the info, he sets up the service day and we conclude the phone call which took 18 total minutes, including helping us activate our Uverse internet.

On Friday April 20, the tech shows up at the house to do the work and promptly tells my husband that there is going to be a roll out charge of $55.00, a service fee of around $100.00 and then the cost of the wire stating the total bill may be around another $250.00. He indicated that the operator we spoke to the first time should have made this a "full tech install" which would waive the majority of the cost. My husband promptly blew a gasket. The tech stated that we would have to contact AT&T (The 1-800 automated crap) to get the charges waived.

At this point, we are looking at cellular options and just telling AT&T to stick it in their butts and come get their equipment off of our property. We have talked to many others who have had equal experiences. Maybe if enough people drop them, they will get their act together but I doubt it because they figure they have a monopoly. By the way, two weeks later and we are still waiting for the $100.00 Visa.

I have ATT phone and internet service for the past 3 years. I have had problems with one or the other for nearly 3 years. My current issue is with U-Verse service, that they convinced me would be an upgrade. I have had it since November and has never worked right yet. I have had 3 modems replaced by ATT techs and I have spent days, yes days, on the phone trying to resolve things. Right now, it has been nearly 3 weeks of limited service, slow and dropping service issues. Techs still don't have it fixed and can't figure out what is wrong. They are the worst company to deal with. I have never seen any positive feedback about ATT. Even their techs are frustrated. Terrible product, terrible service - if I had other options, I would be way gone!

They put in new phone boxes and left the old on - They're leaning over and becoming a hazard. I live at ** Port Huron Housing and at the time of boxes being put in, they were to take out old ones but only took up about 20 of them, and gave up. Please if anything, come and remove my box in the backyard.

I ordered for moving of my existing AT&T DSL Internet Services from old address to new address on Feb 21, and I placed an order online and called the customer services, and till now it is not done. I was calling AT&T Customer Service daily 4 to 5 times. They used to tell me, "We cannot provide AT&T DSL services," and they can provide AT&T U-Verse services and I agreed for that also. And then they used to transfer me to U-Verse department, and those department guys used to tell me I only have DSL service at my current address; they used to transfer me from one department to another.

And even I escalated this to the supervisors, they told me that they are going to resolve the issues. They placed nearly AT&T DSL Internet and U-Verse, 5 to 7 orders on my name, and it never got resolved. When I called today (Apr 15th), the AT&T Customer Service told me that they are unable to provide me internet services. If I was told early, I could not have wasted my time, energy. I lost my patience. I am really fed up with these AT&T internet services. But one more thing - if I see it in AT&T's website, and try to sign up with my new or current address, it is showing it has AT&T internet services in that area. I think it is misleading the customer. This led me to file a complaint. This is all I can do unfortunately.

I have had to call AT&T about every two weeks with issues with cable service. Each time I call, I spend about one hour on the phone, half of it is waiting for someone to actually pick up the phone. They continuously have lied to us about what is wrong with our service. We have continued to pay our bill. We have had this problem since October 2011. We have missed approximately 2-3 days of work in trying to resolve this issue. Each time we as the consumer have come up empty handed. We have not been able to watch TV without a frozen picture or a sudden shut off since October. We have been wronged by this company since they have not delivered on their word of satisfaction. We hope you can help keep them honest with customers like myself.

AT&T techs are trespassing on my property without appointment. First guy caught on property was peeping into the backyard over a fence at my girlfriend taking a hot tub. He was caught on tape and was on my property without an appointment. Then he gave me an ID that was not him.

I informed the AT&T internal security, Rachel **. She claimed to have confirmed that it was an AT&T tech but had no service appointment set up. She did not see him face to face but assured me he was legit. I had to hire my own detective to confirm that this person that lives within 2 miles of my home was not a criminal intending to case my property. They then sent a tech out that spent four hours at my house to no avail, leaving my house telling me that it was a network issue and I would need to contact them on Monday.

Today, Saturday morning, I caught another person claiming to be a tech in my backyard without an appointment. He was not wearing an AT&T uniform and provided no ID when I asked for it. I called AT&T to see if they had sent someone out, they said they had not. So I made a police report. This company is an incompetent bully.

We signed up for Uverse service and was promised a rebate of $100. After paying our bill, we received a call which said that the rebate department was running behind and that we needed to pay the difference by April 21 "in the meantime" or they would disconnect service. I find this underhanded attempt to cheat us out of our hard-earned money unacceptable. I am now seriously doubting this rebate is ever going to be sent!

We signed up for a 30-day trial for U-Verse TV, internet and phone when 2 salespeople came to our door. After the technician installed the U-Verse equipment, we cancelled the TV within 4 days. We sent back the equipment via UPS as per AT&T instructions. We cancelled the digital phone within 28 days. Incidentally, we had 3 service calls for the phone in that time. It never worked properly. The only service we kept from the promotion is the internet. We received a bill a couple of weeks ago for $274.00. We called and spoke with Angela at AT&T in Van Nuys and both she and her manager said the bill had a zero balance. We were given a case number for reference.

When my husband called back 2 weeks later to make sure the balance was zero, he was told yes, "You have a zero balance". We received a bill 2 days ago saying we owe $274.00 and it is past due. We called and spoke with Jeff and he said a manager will call within 48 hours. Her name is Denise **. We have not received a phone call from her. Although we have received a text message and phone message that we are past due. AT&T is charging for services not rendered and I am sure people pay this to avoid hassles. How many other people are they gouging? This is an unethical business practice. They need to be reported. Please help!

The AT&T installer came out to change my TV and internet service from Cox to you guys. He was extremely rude and insulted me several times because he didn't understand how my computer system and TV are connected. When I described it to him, he told me that it is impossible to have a system like that. I offered to get Dell on the phone to help him and he declined. He proceeded to hook up a system that he didn't understand. When he finished removing the Cox service that I had, he hooked up AT&T equipment to my system in a fashion that suited him. The TV service worked fine, but my computer would no longer send or receive e-mail. After several phone calls and a few hours of complaining to customer service, they got someone online who fixed my e-mail. Then, I tried to print a document with my computer last night.

My computer responded with error messages that said I don't have a printer. I called Dell for some help. After a brief conversation, they determined that AT&T had disconnected my wireless router so neither one of my printers would work until AT&T programed their equipment to accept my printers. I have spent several hours on the phone with AT&T and they will be more than happy to have someone fix what they broke for $150. I was told that they were going to give me all the services that I was currently getting from Cox for approximately $105 a month and no installation or equipment charges. My first bill was almost $200. There was never any mention that they were going to make it so that my computer would no longer function properly and that they would be happy to make it work at the kindly price of around $400. AT&T, I hate you.

In May of 2011, I upgraded from an AT&T bundle that included DirecTV to AT&T U-verse. In June, I received my first bill for AT&T U-verse. A few months later, I received a bill from DirecTV. They were still charging me for those months. AT&T never contacted DirecTV and they were still charging me. I notified AT&T and they have given me the run around. DirecTV billed me for the equipment, but I managed to send it back and credited for. The bill, in the amount of $536.16, has been sent to collections to the CBE Group (1-877-224-6529). AT&T has not stepped up and taken any responsibility for not cancelling DirecTV when I upgraded to AT&T U-verse nor did they instruct me to call DirecTV. Please help me in this quest for justice! Thanks!

Billing-rebate runaround: Salesman said $100 Visa card would be sent out 4-5 weeks after setting up service. Now, 3 months after U-Verse installed, no card. I called customer service, told I needed to "call in" request for card. Of course, this was a 27 minute wait for a person to talk with, including entering my information 3 separate times, and telling 3 separate reps the same data.

Now, I was told rebate card will come in 4-5 weeks after today's call. I have been with AT&T and parent companies over 40 years, paid them over $85k-$100k over that time. Customer service has declined steadily and severely over past 10-15 years. My quest now is to find another company that really values its long-time customers. I am getting too old to spend my life on telephone hold, only to get the runaround.

AT&T will bill you anything they can, even if you cancel. They have bullied my autistic adult son into paying hundreds more than their promotion and promises. So, cancel your service and change your credit card numbers the same day so they can't fleece you. Also, you'll have to post complaints to your credit bureau files about "AT&T's fraudulent and illegal practices against FTC and FCC regulations". Also, forward your complaint to your state attorney general and keep a copy of the letter you sent along with the date mailed/emailed to the state government. Run away from this evil company, they are committing fraud and eventually will get busted if we all report this to our state's attorney generals.

Nightmare switching over to Uverse internet - On 3/20 about noon, I originally called AT&T about the internet being down with red light solid on DSL This was after an hour or two of waiting and rebooting on my own. I called AT&T; nothing was found and a truck will be out by 8pm. At 2:30, a tech was out and verified it was due to Uverse switching on to my requested 12mps which was scheduled for 3/23, 8pm CT. After receiving my hardware that's needed the day or so before 4pm, I called to AT&T to have Uverse un-switch me. I was told it was already called in (by tech that had been here at 2:30?). Also, I was told someone would be out by 8pm. Nobody came out to our residence by 8pm. At 9pm, I called and was told no such call was made to them as mentioned above. He would email at this time to set up service call.

On 3/21, I have not heard or seen AT&T. At 2pm, I called AT&T. Apparently, it's needed to bring in TIER2 on this. TIER2 could not sync to my gateway. Now, it's being connected to another department. Now, it is 2:35pm, and finally, I received a ticket number that states my service (DSL) should be working by 3:40pm. It's not working by that promised time, so I called at 3:50pm. In talking to someone in St. Louis, gateway came green. I rebooted the PC, and we're up and running. It took over 24 hours to accomplish returning to DSL.

On 3/23, I received my box of hardware the night before this date, as scheduled, switching over to Uverse. After 8pm (as originally scheduled), I hooked up the new gateway, and to our surprise, there's no internet. It turned out it did not get turned on today, and better yet, upon talking to Uverse help desk, the switching date had been changed, unknown to us, to Saturday morning, 3/24. On 3/24, it's noon and there's no change in status. I gave the ticket number that I received the night before to CSR who replied that there is a tech scheduled for Monday, 3/26. I demanded to talk with the next level. I got no answer/disconnected. I called back immediately and demanded to deal with a supervisor; I was transferred to tech level.

I was only reminded that there is a scheduled repair to happen with tech out here on Monday (3/26) 2 days from now! And therefore, I will be without from Friday to who knows when on Monday at minimum.. Only saving grace, if there is one, is that I have supposedly accumulated $35 in credit thus far from strongly demanding. I made a mental note to check the next bill. On 3/26, I hoped this was a good morning for me. Not so much. First, I received a call at 3:35pm CT from a tech who was on her way here. She arrived about 4pm and left close to 6pm with no resolution after talking and emailing assistance. She told me upon asking that there is Uverse service over the weekend. The last word from the tech was that AT&T DSL service that I was replacing with Uverse apparently still needs to be removed yet. The word was to expect resolution on 3/27 in the morning.

On 3/27 at 11:00am CT, the internet in my house is still down. It's noon, and normally, I would call now but have done it enough over the last week that just the thought made me so mad. 1pm, then 2pm; Against my better judgment, I decided to call AT&T. I was told this order has been set up to be done on 3/28. I asked to speak to the next level and spoke to Rick in St. Louis. He sent me to Uverse retention for some unknown reason and accomplished nothing, of course, except I ended up thinking about calling this whole problem off. I was sent over to the team leader. Now, it's 3:15pm, and this team leader stated she would call me back with more information.

At 4:30pm, I received a call back from above, and I was set up with Tier2 who, among other things, had me reset the gateway and later push in the reset button to no avail. At 5:30 - 6pm, it looked like the order to disconnect the following morning would still need to happen. I was on the phone for 4 hours today and still with no results. On 3/28 at 9am, nothing has changed so far this morning. At 10am, still status quo. At 11am, I still haven't heard from AT&T or seen any change on the gateway. At 11:30am, I have to leave the house for a while. At 1:30pm, I returned and noticed the gateway still did not show red or any indication a tech was here looking for me. At 2:40pm, the tech arrived.

Being tired of doing play by play, I will try to give you something when and if it happens while tech is here and from now on. At 3:40pm, the tech left, and nothing was found wrong on site. Apparently, something would be done overnight/in the morning to resolve that which was already affecting two others now with this same problem in the area (as told to me by the onsite tech). On 3/29 at 7:30am, still, there was no internet. At 8:30am, nothing new. At 9:30am, I haven't heard/seen anything. 10:30am came and went, as did 11:30am,12:30pm, and 1:30pm. I have not received a call, and obviously, no internet yet. 2:30pm and no further to being resolved. I decided to call corporate and was forwarded to some office in Wisconsin and asked for a manager.

Eventually, I talked to a Chris there, and he would get a hold of the last tech out here for information. I was told he would get back to us not later than 8pm. I cannot even begin to fathom how long this would have taken if I was not at my home as much as I have been. At 4:00pm, John, another manager, received a call from the above Chris, I was told. John pronounced that he was taking ownership of this situation and promised to get back to me not later than the next morning. Chris called back at 6pm with no good news. He said that John had done the tray swap overnight to no avail. Chris would talk to John when he arrives in the morning. I told Chris I was not planning on going another weekend without; there were options to us.

On 3/30, here we went today--8am, 9am, 10am. At 10:50am, John called and had me push in the reset button to no avail. 12pm, 1pm, 2pm. Chad called and would be out shortly to swap out modem. Chad arrived and eventually said the problem was that the order was run as dry-loop but I did have local AT&T service. At 5:15pm, John called and said it was not going to get done tonight but the next morning. Why do they always seem to start doing anything on this case so late in the morning that this hasn't been resolved yet? I just do not understand.

3/31 was supposed to be the day this nightmare comes to an end. Here it was, 2:25pm, and I have not heard or seen anything/anybody. I'm frustrated as hell. At 2:40pm, Jason called and verified with me that we have a green service light, which we did. I had just finished resetting the gateway before he called. At 2:50pm, he arrived and said he bounced the card at Central Office in town. It appeared to be up by 3:40pm and was up.

I spent quite awhile on the phone setting up installation for Uverse, internet, and phone bundle. I was given the date of April 2 and a window of between 9-11 am. There is absolutely no question that I wrote down the correct date because I did. No one came. When I called after 11:00, I was told my install date was April 10. After being transferred around to several people, only one admitted that the date of April 2 did appear on my order slip. So I cancelled everything. I will stay with my old company. AT&T is irresponsible. No one would even admit they screwed up on the date. All they wanted to do was shove another install date at me. Both calls I made to them were handled by people out of the U.S. The first was the Caribbean. The last one was speaking another language until I said, "I speak English. " This is also very irritating to me. They ship jobs out of the country to pay lower taxes and lower wages and look what happens, crappy service. You get what you pay for.

My DSL service drops regularly. I have not contacted AT&T about my problem because after reading all the complaints on this website, it sounds to me like it will be a fruitless endeavor. My DSL disconnects on a regular basis, usually in the evening. It works fine during the day when we get home, until about 6:00 or 6:30. Then, the modem starts blinking red. It would 'work' for about a minute or so, then blinks red again. Anyway, this typically goes on for the rest of the evening.

We have to drag out old VHS movies and DVD's to watch, as we usually watch Netflix and Hulu Plus over the DSL connection. Then, sometime after midnight, the connection would start working fine. But for the last four to five days, the connection has dropped and stayed off all night long. I got up this morning at 9:00 am, and I had two green steady lights--and I am writing this now while connected to the Internet. I have no doubt in my mind that it will stay up for the rest of the day, only to drop off soon after 6:00 pm tonight. So to use a Shakespeare line--to call AT&T, or not to call AT&T, that is the question.

Our U-verse service never performed correctly. We would just lose connectivity and the Wi-Fi was nonexistent. We had numerous service calls, with each technician blaming another problem. I spent hours on the telephone with representatives whose English was extremely difficult for me to understand. After many attempts to get good service, I was charged, supposedly in error, for a house call. Many hours later and after talking with Manuel in Charlotte, NC, who informed me he was president of AT&T, I returned the equipment and went back to regular cable.

I had been told that this billing issue was an error but they could never find anyone who would help me. Now, AT&T has turned me over to Southwest Collection Agency, who is continuously threatening to ruin my credit. Their treatment of me has been non-reprehensible. I am a senior citizen and have been thoroughly taken advantage of by this huge corporation, who does not care anything about its customers. How would you like to be threatened daily? All because they are not going to correct their mistake.

I recently moved into a new apartment, and my sons and I wanted to set up an internet service. I received an attractive offer from AT&T for Uverse internet, so I called them and asked if it was available at my address. They said service was available at my address, so I made arrangements to get set up. They set up an account and told me the modem wound arrive on a Monday and service would be active on the following Tuesday. It got to be Wednesday and I had received no package and no phone calls, so I called them. For two days, I was shuffled around between departments, and I used up over two hours in cell phone minutes.

Finally after a week of being shuffled around, I was told that Uverse is not available at my address. A week after that, I received a bill in the mail in the amount of $80.82 for a phone modem that was never delivered. I called again and got more shuffling, more eating of cell phone minutes (another hour), and was told their records indicate the modem was sent to me. I am concerned that if I do not pay their bill, the matter will be sent to a collection agency and will damage my credit standing.

I want to share this with all AT&T Uverse customers so that they're aware of how their personal information is viewed and by who so that they don't become victims of identity theft. Advance Call Center of Technology located in San Luis, Arizona is a company that AT&T contracts to handle their Uverse customers service calls that have to do with billing issues, promotions, changes to accounts and so on. This facility handles the calls for 22 states and 4 regions so it's a lot of customers whose calls get handled here and as a customer representative, you get to see a whole lot of the customers' personal information: names, address, phone number, social security number and bank accounts. What I need to inform you is that this call center in San Luis, Arizona hires Felons State or Federal and they have in front of them all your information. Recently, I learned that a female who has just served a three-year term in a federal prison got promoted to supervisor in their Uverse Blue department and as a supervisor or manager, you have more access to a customer's personal information. So I'm hoping you act on this so you don't become a victim of identity theft.

I had satellite service already. Not as fast as AT&T but okay for me. I called and asked for information for faster internet. I was informed about AT&T internet and agreed to try it out.

Problem #1 started getting connected the same day. No internet after a few hours. I almost went a week without reliable service and a large percentage of the time no internet. I called, complained and wanted a solution. This procedure was done twice. The AT&T Tech came out and investigated the problem. Plugged in another line to my modem and said he could not understand why it worked after he simply hooked another line to my modem. I said, "Maybe it is a factory defect in the equipment or line." A few hours later, the internet was not working. I called again and more diagnostics were run. Finally, I gave AT&T my own solution. I told them to either send me another modem or take it out the service completely. AT&T agreed to send me another modem. I hooked it up and no problem.

Approximately a week later, I decided to check out when my bill would become due. My bill now was $314.70! I was being charged for $149.00 initial installation charge and never told about this charge. I called and complained. First, I was told there was nothing I could do about it, no appeal, no one to complain to, and no way to remove the charge, but I could make arrangements. I was transferred to the payment arrangement department. I was informed I could not spread out the bill to make it easier on me. I further told the representative it was unethical and not right for AT&T to put uninformed charges on customers. I wanted to be informed about the charge beforehand and not after the fact. He told me, "AT&T will be around for some time to come and we are not going anywhere." I sat and thought about it. I decided to call and have the internet service taken out. Then, I was informed AT&T would remove the charge and adjust my bill.

How many people are bullied by AT&T to pay charges they were not informed about? If you add it up, it must come to a lot of money and time spent. Only until calls, complaints and finally have the service removed. Then, AT&T makes an effort to make it right. This kind of practice must stop.

I signed up for AT&T U-Verse in July 2011 because of a promotional offer of $14.95/month for one year and a rebate. After the first year, the monthly payment is to be $33/month. A service person brought the modem to the house. We never received any paperwork detailing the terms of the offer of the promotion from the service person or in the mail. The first bill we received was $163.20 with no credits or rebates. The bill included a $36 activation fee and a $75 charge (plus $6 in taxes) for the modem. The rebate came in the form of a $100 Visa card received in September, which had to be used by November 30 or the card would be assessed $10 for the first month after expiration and $5/month for each month thereafter. This seems like some kind of a "trick" rebate, why wouldn't the rebate amount just be listed as a credit on the bill?

When the next bill came, the monthly charge was $33. I called to learn that the $14.95 rate would not begin for a few months and then I would receive a credit. The credit never came. I called again and was told that there was a notation in my record that I wasn't eligible for the promotion. This was after talking twice to customer representatives who confirmed that I was eligible. I talked to a manager and was assured that everything had been straightened out, but no. The bill came again for $33/month. This time, I talked to a customer representative who said she'd fix the problem, which only ended up with a 4-month credit for the overpayment. I called again. This time, a customer service agent has said she is giving me a credit that will fulfill the terms of the promotional offer. I don't have a lot of confidence this will happen and according to my calculations, I am still being overcharged.

Each time I talk to a customer service representative, they supposedly wrote a note on my record pertaining to the conversation and I write my own notes. I do not understand why AT&T has never put anything in writing, the terms of our initial agreement and the resolution to the problems I call about. This kind of business practice seems to absolve AT&T from any responsibility and allows AT&T to change terms at will, as there is no paper trail or email trail documenting anything. There is no way to have any continuity in resolving a problem and I do believe there is no incentive for anyone to solve an issue. I have talked to customer service in Kansas, Texas (twice), Colorado, Missouri, So. Florida and California. I still haven't solved the dispute to my satisfaction.

AT&T has very poor customer service and is extremely unprofessional in the way it delivers no contract for verbally agreed upon services. I do believe AT&T is trying to take advantage of its customers by baiting and switching and wearing them out. I see that my experience is not unusual, however, one manager assured me that my experience was out of the ordinary. I am not sure what the point is of my writing this experience. I would appreciate it if someone would call or email me or write to me an apology and put something into writing.

I cancelled services on 12/20/11. AT&T automatically withdrew $97.39 from my account on 1/14/12. I called and was told I would receive refund within 1 week. After numerous phone calls and letter sent, to date, no refund received over 2+ months later. Also, last statement reflected refund due $72.18 yet they received $97.39. Final billing shows charges of $5.13 and $7.33 for charges incurred after cancellation totally unwarranted. Regardless, those charges total $12.46, leaving a balance due me of no less than $84.93.

I contest those charges. I should receive total amount they illegally received. Yet, despite those erroneous charges, I have still not received any refund. How dare they charge for services after cancellation and more importantly how dare they not refund moneys they illegally took from and agreed to reimburse me for?

On Dec 14th of 2011, I had Uverse service in my home which I had bundled with my internet, landline, TV and wireless service. For the next sixty days, I had continuous problems with my TV service, including pixilation, freezing frames and blacked out picture. I had 3 different receivers/DVRs installed and many trips by technicians to my residence, nothing was resolved.

I finally decided to drop their service due my continued frustration with TV service. I was informed by their techs and manager that the receivers had a software problem that Microsoft could not resolve and it could not be fixed. I want a full refund from AT&T due to selling me a bad product. I plan to file an FCC complaint due to AT&T marketing a product they know is bad and is milking the American consumers with this product. I have received a partial settlement, but I wish a full refund for the entire period where I had TV service with AT&T.

I ordered DSL at the end of July 2011. The AT&T agent suggested I set it up on the U-Verse promotion. I told him the home was my parent's and that while I knew they wanted DSL, I wasn't staying there more than 30 days and they were uncertain about leaving DirecTV. Either way, both I and they needed the DSL line. The agent said he would set it up as a U-Verse account and it could be canceled within 30 days without penalty. A worker came out and installed only the DSL router. Two weeks later, my parents ordered U-Verse. A worker came out an installed everything, excluding a router. He said to be sure and called to have all this put on my parents new U-Verse account. I got ready to leave a week later and called AT&T to make sure my name was off the bill. They said it couldn't be consolidated. A tech came out and did a complete re-install of U-Verse and took the previous equipment with him. I got a bill for $583.88 reduced down to $215.19. My parents and I both received bills for a U-Verse new installation. The accounts have the same street address.

After numerous calls, an agent escalated the issue. I was told by the resolution dispute agent they had clearly made a mess of things and that the account would be zeroed out. I said I would pay for the 2 weeks of DSL. The agent said since I had taken hours on the issue, he would simply wipe the account and he verified everything by going into my parents' account. A few weeks later I received a collections letter. When I contacted AT&T the supervisor I spoke to said they had no history I had ever called. I gave him the agent's ID number and requested he find out who that person was. He refused to pursue it and advised me to pay the balance. It's clear AT&T is bullying me and I am seeking any help I can. A work order history will verify the tech came out and installed only a DSL router, nothing else. That will prove what I am saying is the truth. Can you help me get the work order?

I received a letter from AT&T indicating that my service agreement will be ending soon and to contact them to see if my business qualifies for lower rates. The person I was spoke to verified I was already on the right plan for my business so there were no changes made. She then proceeded to tell me that my statement will reflect the prorated charges for the changes made to my plan that technically was not changed.

I want to know how AT&T can justify these prorated charges when I haven't left AT&T or technically made any changes to my current plan. What a farce, I am so sick and tired of these corporations that rip-off consumers and we can't do anything about it.

I ordered the U-Verse bundle on January 25, 2012, after a 3 month long attempt, since AT&T didn't think the service was available to me at my location. In an effort to make this as brief as possible, I was supposed to have two of my home telephone numbers ported over during this installation. It took almost a week to get the first line working, and I was promised that the second line would be installed and working by 9:00, this morning (2-28-12), and I was to call a number to activate. Following the attempted activation failure, I contacted AT&T, only to be told that it is scheduled for March 2nd. I have spent more than 25 hours on the phone with AT&T over the past few months, trying to explain things and get service, and it certainly seems no one listens, or much less cares.

I decided to change my home phone, internet, and television service to Uverse after being contacted by an AT&T sales rep. After repeatedly calling the Uverse support line (800-288-2020) for one week, I am still waiting for my home phone service to work. I've spent many hours using my own prepaid cell phone to try to correct their error. I was given a temporary phone number to use that took 3 days to get after many calls and hours on my prepaid cell phone and a friend's home phone. I received a call today at my work # from AT&T. My home phone number (original) is now working and my temporary # has been disconnected. After having a friend go to my house to check the phone, it is still not working.

I am thoroughly disgusted with AT&T and would not recommend anyone change their home phone service to Uverse unless they are prepared to go without phone service for a week or more. When I get home tonight, I will have to call AT&T's support # again, using my prepaid cell phone and be on hold for hours to let them know I still cannot use my phone. I'm considering asking AT&T to remove the Uverse service and return everything back to the way it was before all this aggravation started. How can a business as big as AT&T treat their customers this way?

I changed my cable/internet provider, due to increased costs, so I signed up with DirecTV, as their prices were quite good. They do not offer internet service themselves, but I was told I could get AT&T U-Verse through them, and receive $10 off our monthly bill. After agreeing and finishing up my 2 year commitment to DirecTV, I was then transferred to an AT&T rep, to go through the entire process again. I didn't realize they weren't sharing the information I just gave the other rep. The AT&T rep told me I couldn't get set up for about 2 weeks, which was not acceptable, and that I would be charged for the equipment, but could break it up over several months. Never, at anytime, was I told that there was a $149 charge for installation. Not only was the installer extremely rude and unpleasant, he actually called me, after he left to complain to me about my husband being rude to him!

I've contacted AT&T customer service numerous times, and have never spent under 45 minutes on the phone being transferred from department to department. I was told that they would "open a case" regarding my complaint, but of course whenever I called back, there was no such case opened. I've paid the monthly bill that I originally agreed to on time, but alas, today I find that my cable has been suspended, due to non-payment.

I don't have hours to spend on the phone, going over this same complaint again to no avail, and I really need my internet hooked up. I don't understand why this company, who has been in business for over 100 years, can have such poor customer service. I find it very difficult to understand the reps, as they have an accent (Filipino?), and I get the feeling that they rarely document any complaints. If they did, I wouldn't have to repeat myself over and over each time I call. I also find their memorized responses to each comment I make, very insincere as well. I don't think that they're sorry at all, and they certainly don't understand my frustration, or I wouldn't have to keep calling them.

I have had the worst experience of my life doing business with AT&T, both with AT&T phone service and AT&T U-Verse.

First, I ordered 5 phones, 4 Apple iPhones and 1 Motorola) on 12/24/11. I filled out individual "Acceptance of Terms and Agreements" 3 times online for each phone (that is a total of 15 submissions). I kept receiving emails stating I needed to accept the terms and conditions, which I did multiple times. I called customer service on 12/29/11, and was told the phones should be shipped soon. I called again around 1/1/12 (about 9 days later), and was promised by a supervisor they were "inexplicably on hold, even though they had received acceptance of terms and conditions", but that they would be shipped that Monday, and I would have them by 1/5/12. I was told he would personally call me once shipped. Of course they never arrived, nor did I get a phone call.

I called back on 1/8/12, and was told for the 2nd time that the order was "inexplicably still put on hold", but still they could find no reason! After multiple "transfers" of CSRs, I was able to reach someone who put me on hold yet again, and communicated with the original supervisor. He said again, he did not know what happened, promised they would be shipped for sure on 1/9/12. I told him to forget it! Whatever AT&T does, do not ship the phones. I do not want to do business with AT&T. I had called so many times. I always had long wait times of at least 20 minutes, to reach the first agent. It was nearly impossible to even get a human, because I did not yet have an active account or phone number, because I was waiting for the phones. Every dept. always forwarded my calls to other departments, thus, incurring more wait times.

2 days after I said do not ship these phones (I had also requested for them not to drop off these phones, and request a signature, because I didn't want to be responsible for theft of 5 smart phones), they still shipped the phones. I opened the package sitting on my rainy front porch, and was furious. I never opened the individual phone packages. I called AT&T to complain yet again. After unbelievable hold times yet again, I was told the wrong information 3 times on how to ship them back. I had to use my gas and time, and take them to the post office, and ship all equipment back. I could not just drop them off at an AT&T store. They had to be shipped back.

Once they were mailed back, they did not credit all of the equipment. None of them were opened. It was shipped back directly, as I received it, wrapped in plastic, and intact. I had to call again, go through multiple agents, and initiate a "credit inquiry" to get back my remaining $57 they had charged my credit card (out of $407.00 total). That took another 4 days. I finally got all my charge card credited properly (though it was in the weirdest of increments, and those did not match the original invoice I received by email).

But the hours of my time wasted unfortunately does not have a financial value appreciated by AT&T. Every agent I spoke with was polite, however none of them ever were able to help me. I can't even comprehend how they stay in business. AT&T does not comprehend that their customer's time has a financial value. And when it takes an hour every phone call to not even resolve complaints, or receive the intended product (and thus lose a customer), they have wasted time and money of the customer, and their own. I can't even imagine how much "salary waste" was paid, in order to not help me.

My second experience with U-Verse is even worse. Again, a total nightmare from start to finish. I have told everyone I know not to do business with AT&T. It is a nightmare. Their cable cuts out repeatedly. Their 3 MB internet is so slow, it chokes up on every YouTube video. It is virtually unusable. It was at least 10 times slower than our former Time Warner cable (we have since gone back to them). The DVR service is useless, because the cable cuts out in the middle of programming. Our house has a ton of new holes/outlets that we really didn't need. When we cancelled our service, they said just leave the battery back up in our garage (again more holes and wires), because it's "too hazardous" to mail back. So we should keep the hazardous material? What if we had kept our service? It is still hooked up, and I guess we'll just leave it, hazardous or not.

Our installer was super polite, and was the only positive person in the whole experience. A separate supervisor who was trying to show me how to use the remote (why couldn't the polite installer have just showed me? That's the easiest part. Why did they send a separate creepy person to show me?). He told me how to access adult channels if I desired. I cut him off saying I wasn't interested, and he just looked at me and said, "oh come on, you don't want to know how to do this?" I did not appreciate the "assumption" that we were just itching to know how to watch porn movies late at night.

When I initiated order on 12/24/11 , I was told by the original phone rep and by the supervisor and installer that of course, we were under no obligation. We could try the service for free for 30 days, and if we're not happy, we could cancel. That's when the nightmare began. Since we had so much trouble with internet and cable, I called to cancel before 1/30/12 (before our 30 days was up). Again, we went through multiple agents with extended hold times! I was misinformed 3 times, before I was told how to correctly mail back all the receivers, remotes, cables, modems, a giant box of stuff. There is no local place I can return it to. I had to box it all up, take it to a specific UPS "drop box" location approved by AT&T. When I got there on 1/30/12, (again, way out of my way, my time and gas, and waiting in line), I was told by UPS that some of the equipment was "not approved", and could not be sent back. More phone calls to AT&T and UPS were made. Meanwhile, we had to drive an hour the other direction, pick up my son from school, and come back once the shipping issue was resolved between AT&T and UPS (again a 3 way conference call while I'm driving my son home from carpool). So back I went, the other direction again, to mail the rest of the equipment.

On 2/19/12, I was furious. I have called multiple times about my bill, which I refuse to pay, because the service was terrible with TV, the internet was slow as molasses and virtually unusable, and my total bill was $70 higher than I was told it would be when I originated my order. It was over $206 a month for basic phone/TV/internet. That is $50 higher than I had previously with TW cable). I am still fighting with AT&T. I spent the length of a car trip from Raleigh to Greensboro on the phone with them about this bill. I was transferred multiple times, asked for a supervisor, but told I could only speak with a "secondary sales specialist". After repeating the story for the 3rd time, she put me on hold for 17 minutes while she was checking on the status, after first having told me no way could they credit my bill, I was told I still owed $206 for the bill, plus over $100 for installation. She said whatever I was told was a "verbal contract", and not in writing. There was no such thing as 30 days, try it free. While on hold for 17 minutes (after waiting an average of 22 minutes for her, and 27 minutes for the 1st rep), the call got dropped. Are you kidding? I vowed then I have called this company probably 15-20 times since Christmas. Not once did I get an issue resolved. I will not pay this bill. I was told I had 30 days, and every one of those days was pure hell. I would not recommend AT&T to my worst enemy.

The saddest part is, 95% of the employees I talked with are polite, but their "flow chart" of how to resolve a problem is a never ending circle, with no solutions ever. Hold times are excruciating, and did I mention ever since we talked with them, I average about 5 solicitor phone calls a night, and we are on the do not call national list. That infuriates me. I know they sold our names to solicitors, because we never got calls when we were with Time Warner. Though I cancelled our service and mailed back the equipment 2 weeks ago, we still get solicitor calls daily! Each call (every agent) starts out with a verification of name, address, account number, phone number (which if you don't have, yet warrants another long explanation as to why, which usually generates more hold time) a "required statement" regarding your privacy they have to read, a "this call may be recorded for training purposes", a password on your acct. that you have to repeat over and over, before you can even get started. That's after going through interminable menus in English (and hearing the Spanish translation of same instruction). That's so time wasted! Seriously? Would anyone want to impersonate me to go through this?

If there is ever a class action suit against U-Verse, count me in please (re: 30 days try it free is a lie told to get you locked into a contract). I have no recourse in any phone suit, because I never got the phones, except after I cancelled of course!. But still, my time has value. if only to me!

I have been a customer with AT&T since 2001. When the phone internet thing first started to get busy, I am one of the thousands that signed up for the unlimited data package that was mandatory for the operation of a "smartphone". I recently received a letter telling me that my "Unlimited" data will be capped. After I reach a certain amount of download my connection speed will be greatly decreased, However, I can still access unlimited data at slower connection speeds (which means not well). Here's the kicker! I can pay extra to have my speeds restored! Is this even legal? It's certainly not right and not what I signed up for. So now, since I'm unhappy with the change, I have to pay to cancel! I'm very upset!

I received the worst AT&T U-Verse service today. Today, I called the AT&T U-Verse customer service line for problems with my service. For the past five days, the internet connection has been lost. I would have to reset the gateway to access the internet. After I went in the basement, I smelled a burning electrical odor coming from the U-Verse gateway, and the internet was down completely. I unplugged the gateway, and plugged it back in. The burning odor was gone, but the wireless service/internet was down. I have had problems with my TV service, and intermittent problems with my home phone.

I called the customer service phone number, and the agent stated that I needed a technician to come out and replace the equipment. The agent said that there may be a $55 charge if there was no problem with the equipment. I agreed and scheduled the appointment. The technician called my wife at 4:30 PM, and stated there would be an automatic $149 charge just to respond. The customer service agent never disclosed this charge to me. My wife stated we would not pay the charge, and the technician cancelled the call.

I called the customer service phone number again, and talked to an agent named Dustin. He stated that he could dispatch a technician to my location tomorrow, but could not guarantee that the technician would charge a $149 response charge. This was unacceptable. Is there no communication between customer service and the technicians? Can a technician charge whatever they like, just to respond to your home? I never had this problem with Comcast. I talked to Dustin's supervisor, whose name was Nancy. She scheduled a dispatch for tomorrow, and guaranteed me there would be no $149 charge.

This phone call took me a total of one hour. This has been the worst customer service experience of my life. AT&T use to have first-rate customer service when I first had them installed, but now they are no better than their competitors. I even had to ask for a credit for service I am not receiving. This was totally unprofessional, and this whole experience has made me consider going back to Comcast.

I agreed to have auto debit for my account on the condition that my billing date be the 15th of the month. I was assured that would be my billing date. In December 2011, I was sent 2 bills in order, according to AT&T, to get the billing cycle set for the 15th. The billing date was handled correctly in December and January 2012. Then in February, they debited my account on the 14th! It created an NSF in my account as my money was set to be in the account on the 15th for the auto-debit. When I called AT&T, I spoke to 5 people. 3 acted as if they wanted to help, but said they had to transfer me to someone who could help me. The 2 people who I was transferred to were completely unwilling to help me. They stated that if I had looked at the bill, it would have reflected the change. I was not asked if the new date was fine. I was not sent a specific notice that my date had been changed. There was no way to anticipate that they were changing the terms of the agreement to their advantage as no notice specific to that was sent to me. They were completely unwilling to try to resolve the situation. What on earth has to happen before someone will intervene on the behalf of consumers?

In December of 2011, a representative came into our apartment offering U-Verse service. There was a trial period of 30 Days. The conditions were he was going to be present on the day of installation and give us a gift card if $50 to cover their "Tech Fee". He also said we could cancel at anytime and AT&T tech would come and reconnect us to our original cable service and retrieve their equipment from us. I was also told that the monthly price would be $85 after the initial trial period.

On January, 16 2012 an AT&T cable tech arrived without the representative, or gift card. After about 14 days, I decided I was unhappy with their service and cancelled, well within the 30 day grace period. I was told that I would have to take the AT&T equipment to a UPS Store for return and that they would not come back to reconnect my previous service.

Around the beginning of February, I received a detailed bill for $208.18. Saying that I owed for not just the technician fee bit also the full price for cable and Internet and other charges that equaled more than the $85, I would have been charged if I decided to keep the service on a monthly basis.

On February 7, I called AT&T to dispute the obviously incorrect charge and a case was opened for review. I was told I would receive a call back within 48 hours. I never received that call. On February 11, I called AT&T again about the charge and I was told I would receive a call by the evening of the next day. I shared my concern with the customer service representative that this account had been set up for auto pay. She informed me she was canceling the auto pay and that the account was still under review, and that no charges would be occurred. I did not receive a phone call by February 14.

On February 15, 2012 AT&T withdrew 208.18 out of my checking account causing it to go into an overdraw. I promptly contacted them and they would not cancel the transaction. I was told the best they could do would be to send me a check in 7-10 days. Meanwhile, I am occurring charges on an overdrawn account they will not take responsibility for and I have no other source of money for the next three days.

This company has done nothing but misrepresent themselves and services from the very beginning and is being negligent in taking full responsibility for their actions. I have been diligent and timely on my behalf to settle all business but all has been to no avail.

My internet sucks, and U-Verse is all in my neighborhood. It is less than 3,000 ft from my house. As a matter of fact, my neighbor three houses down has it, and I cant get it. I am about to cancel everything I have with AT&T, my internet and all my smart phones. If we can do something, I am getting 1.6mb on a 6mb internet. My house is at ** GA 30248. Also, I found a link to a site that shows how much you guys care about us as customers. If you guys are not to busy or scared, contact me.

AT&T forced me to change from AT&T standard DSL to U-verse promising (in writing) to match my current speed. I had 3.0mpbs with regular AT&T DSL. Now I'm told I can only have 764 kbps through U-verse. I work from home and connect through VPN. There are no other high speed internet providers in our area so I am locked in with AT&T. Hughes Net, Verizon Wireless Broadband - none will work with VPN. There is no cable internet here. Literally, AT&T is the only game in town. Why is it that I was able to get 3.0 (actually 3.5mpbs) and with no change of phone lines, I can't even get 1mbps? Added to that, my actual tested speed is only 380kbps. I'm basically running now at 87% less speed than the standard DSL I had for 10 years and I'm told they can't switch me back because they don't offer standard DSL any longer in my area. How can they degrade my service after promising I would not lose any speed (in writing and I have the documents - and over the phone during my order - they have the phone recordings, I'm sure)? Isn't this breach of contract or something? Forcing us to accept slower service than promised?

AT&T U-Verse has continued to be a thorn of pain and irritation in my life. I decided that the bundle of my internet and home phone into one package, would be acceptable, due to the cost and the higher speed. Since the switch over, I have been charged more each month. The internet is not the speeds advertised, and I have been shut off, due to partial payment due to the billing errors. After paying the new billing amount, I didn't get my service restored. I called, waited on my cellphone for an hour and a half, while six different techs and help desk techs stated it was in another department.

I finally got an order number to restore the service, and AT&T misfired and canceled the service instead. Now, I have been on the phone for three hours, have talked to seven different techs, sales, and help desk employees, all of which tell me they have no ability to do what needs to be done, turn on the router, a five minute process. At this point, I am willing to pay the rest of the contract off, so I can go to a real provider that cares about the customers.

This is pretty bad to lose everything right with 00:02:03 seconds left and then pick back up at the 00:48 seconds mark with TV, then web started working and phone. You can not make any calls when this has happened. This happens all the time at more households than one. It is over subscription and hardware related if they would ever listen. I need a Quality Assurance or ITIL group to meet customers' needs and process improvement team such as ITIL team. Also on Feb. 2, they sold my dad some promotion on upgrading his internet speed to Max-plus and he still has Max. He is 80 years old. The support person couldn't even correct with the promotion and told him it was his computer. It is a new ASUS setup by a professional.

I am a Network Engineer and verified he is still getting the same download speed and upload, with no difference at all. That is deceitful tactic being used on the elderly. I will have to take off work during a crucial EMR go live in Jacksonville, on Tuesday, to finally get to a Tech Engineer or maybe one day, an actual engineer who works on Routers and switches like I do and does the bandwidth setting correctly for my father.

My internet and TV U-Verse cable was out. It started on Friday, Jan. 27. I called their tech support, and they ran some tests, and said it was my modem, and made an appointment for Saturday, Jan. 28, between 12-4, for a serviceman to come. We waited all day. I called at 4:30 PM. At this time, they told me it was a line problem, and wouldn't send anyone out (after I waited and they never called).

The said the problem would be fixed within 4-8 hours. I waited, but there was no change in its status. I called again, speaking with a supervisor, who told me that on Jan. 29, they will be sending a tech serviceman out between 12-4. Again, I waited and no one showed up. I called again, getting the same story that it was a major problem in my area. Meanwhile, all this time, my neighbors who have U-Verse had no problems, just me.

I told them that, and they said some technical jargon. I waited for the matter to be resolved. Now, it is Monday, Jan. 30, 4 days later, and still no internet, no U-Verse TV, no and calls from them to explain what is happening. I am beyond frustrated here. It is Tuesday, and nothing. I pay my bills on time (expensive), and all I get is a scripted dialogue from them, with no help. Besides changing my cable provider (which I am doing), what else can be done? I couldn't give you my home email, since I have none, so I gave you my work email.

I have installed cable/Internet service. 1 TV doesn't work at all; second one freezes. And the TV upstairs never worked after installation on 1/24. The tech (Bill) called this morning (1/29) and stated he will not come out unless I pay a $149.00 fee. Then after I can dispute charge. I explained that I can't pay since AT&T didn't properly install in the first place. Meanwhile, I'm without a TV and the second one freezes. They have terrible customer service. I will never deal with AT&T again.

UVerse TV loses local NBC channel daily, forced to reboot the Motorola DVR system daily. UVerse Internet Router delivers slow Internet speeds, get 1 mbp but am paying for 30 mbp. Phone is connected to the Internet and when it goes out so does the phone.

Talking to tech support is a big pain. They walked me through the same steps (using their script) nothing wrong with PC, nothing wrong with driver, nothing wrong with web browser, then they have me reset the router. When I do I am disconnected, and lose the call. So I called back, different person, forced me to follow the same steps as before. I nicely asked if I am disconnected because the Internet is out, will they call me back at the number I am calling from? I am told yes, follow the same steps. Get to the part of resetting the router, get hung up on, no call back. So I called back give the same incident number, but am forced to start with step one and check the PC and all that, reset the router, get hung up on. Did not get called back. Called back, started over with step one, etc. I do not have a cell phone and I asked nicely to switch my phone back to the old system that did not need Internet to work, am told I cannot. Asked to talk to manager, am told I cannot talk to manager. Their policy is to not allow switch back to analog phone lines. Told me to check Internet instead, reset router, hung up, no call back. Called back ask how I can get them to call back when hung up on, told me they always call back, so I tried it yet another time, reset router, hung up, no call back.

I want this to warn others, keep your old analog phone line, the UVerse Help Desk is highly incompetent when you have an Internet Line and are calling with Internet problems and once you reset your router, the Internet is down for 15 seconds to 15 minutes as it power cycles and you will always lose the call. As far as call backs, I never got one despite the many promises that I would.

I'm locked into a two year contract for this nonsense! Nothing but UVerse Hell day after day and no solution to my problems and no call backs! Cannot cancel contract even if the service and tech help is crappy.

I became an AT&T cell customer in September of 2010. Since then, I have received many pieces of USPS mailed advertisements from their various services, namely U-Verse. I have called more than four times (you lose count after a while), asking to be removed from all AT&T mailing lists. The various customer service people I've talked to have been courteous, and have indicated they've done what they can to remove my name from each list. Each time, I've been assured I wouldn't receive anymore mail, after the usual six-week period. It didn't stop the mailings from AT&T's U-Verse.

After my last call, back in about August 2011, I said if this removal request didn't work, I would be filing a complaint, if I received one of their mailings after the six week waiting period. Since then, I've received at least three pieces from U-Verse, two of them long after the waiting period, the latest one arriving on January 26, 2012. Through removing my name from many many mailings lists, this is the only time I've ever run into this problem with a company. I would love it if you could make AT&T stop this foul practice of lying to customers.

I have been an AT&T (Bell South) customer for 30 years. I closed my home office and recently switched from business DSL to residential DSL to save a couple of bucks. AT&T told me they would not upgrade DSL because U-Verse was now offered in my area. Sounds good to me. The person who sold me the new service never mentioned or discussed in any way that the new modem would be $100.00. The installation would be $100.00 and we did not even get to the other fraudulent charges on my first outrageous AT&T bill! So, my old DSL service with ATT cost approximately $59.00 and the new U-Verse service will cost me approximately $44.00. That small savings means a lot in this ** economy and was greatly needed back into my family's budget.

After completely skipping their first installation appointment, they rescheduled for the next day. They said I wasn't home--flat out AT&T lie! So two techs from AT&T came to my home on different days because the first tech was an untrained lump and the second tech knew his stuff and corrected the problem. Then it came. The first outrageous bill from AT&T. Remember, my new U-Verse internet only plan cost approximately $44.00 a month. I understand prorating and other government fees and taxes, so the first bill was for $308.79! What? So I called U-Verse billing. I typed in or said a dozen prompts to never get to billing.

So the eleventh person I was transferred to (no exaggeration) heard this story and she said hold on while I transfer you to our retention department. I waited 5 minutes before they hung up on me, so I started again. Similar mess getting through. They refuse to remove the $100.00 they are charging for the modem and said there is a rebate you must send in. Never heard this when I ordered! Secondly, they will not remove the never mentioned $100.00 install charges. I hope you are reading this before you make a foolish decision and get AT&T for your service provider.

Another thing you might find interesting is that AT&T's tech support is mostly outsourced. There's huge waiting times on hold, messed up transfers from one tech to another and a complete lack of real knowledge about the products. Don't even waste your time calling. It is that bad! In closing, I will be closing my AT&T U-Verse account as soon as my new internet service is installed. I will never recommend AT&T products to anyone. AT&T simply does not care! With millions of subscribers they are O.K. with stepping on the little guy. AT&T is un-American and should be ashamed at how they treat their customers. ** you, AT&T!

I want to cancel my service. AT&T does not allow online cancellation. You must cancel by phone. The AT&T cancellation department is not open seven days a week, 24 hours a day. AT&T Uverse phone support is chronically busy. I called Saturday to cancel and was asked to call back Monday. I called Monday at 6pm cst, was on hold for over an hour, then finally connected to customer service agent, Jeffrey J, who told me neither he nor his supervisor, Alexandria A, could not cancel my service.

Instead, they said they had to transfer me to the cancellation department, which had closed already (hours are M-F, 8am to 7pm). I was able to connect to someone in the cancellation department but it got routed to California office and they said they can not do Kansas City, MO cancellations. Isn't it illegal for a company which charges you for service by the day, does not allow 24/7 cancellation of that service?

I ordered AT&T U-Verse Phone * Internet service. The company didn't even confirm that the phone lines going into my Condo in San Jose do not work. Neither the phone lines nor the Internet work with AT&T's modem. After 2 frustrating hours, I was able to talk with a rep who assured me a technician will show up between 4PM - 8 PM on 1/20/12. No one ever showed up. The company website claims there is a "Submit Repair" ticket. There isn't any. There must a be a class action lawsuit against this company. The company is unethical, unjust, unfair. The company is already getting ready to bill me for non-existent service!

I am an IT consultant. Without phone & Internet connection, I am dead in water. I tried to call AT&T at 1-800-288-2020 (since there is no way to contact them over the Internet), was put on hold for about an hour and then got disconnected. My livelihood is at stake. How can AT&T do this to people?

I actually loved my U-verse service and didn't want to cancel it but was forced to when I bought a house and my new location did not offer U-verse. I overpaid on my account since I cancelled in the middle of a bill cycle. This was back in October of 2011. I have yet to receive my $100 they owe me for overpayment and every time I call I can not get an answer as to why my check has not been issued out to me. This is unacceptable. It has been almost 4 months and I end up calling every month to see the status and still get no where.

We signed up for AT&T U-verse about 8 months ago. First trouble came when we forced to buy their (pricy $110) equipment (modem). The install was sloppy (they just used a faulty pre-existing phone wire to hook us up - an indoor wire that a previous renter had put up). After three service calls, they tried to fix the problem but told us we had to pay an additional $159 for the install of a new wire.

Also, without announcement, the initial rate went quickly up from $19.90 (with a promised download rate of 12MB) to $35 with a download rate of barely 2.5MB. We just cancelled our wireless service with AT&T and will surely also cancel our internet service. It's quite aggravating. AT&T is big on promises but you never quite lose the feeling you're getting dooped by them. In my view, AT&T is one of the most dishonest companies. Consumer, watch out.

I cancelled phone, internet and TV in November. I returned TV equipment November17,2011 (shipment ID **). They continue to bill me. They sent second letter for return of equipment and threaten to charge me $150 if equipment is not returned. They owe me credit balance. My BAN number is **. My calls to them require wait from 20 to 40 minutes for reps. Please help. This is my first report to you.

I was quoted $14.95 for internet services. I lived in an upstairs apartment (**) and transferred my services to a downstairs apartment (**). So starting in June, when I moved, my bill began to be $40.96. I call them several times a month to correct this. They have never corrected it. I had auto pay with them. They took out $14.95, $16.16 and $9.85. I asked what it was for and AT&T said they didn't know, yet the payments went to AT&T. I cancelled autopay with them but they continued to use it. So, I went to my bank and cancelled my atm card. Now to disconnect from AT&T , they want to charge me.

I was a asl user in November 2011, then one day my internet just shuts off so I call AT&T to see what the deal is after being on hold for roughly 45 min. I'm transferred twice because not only is the automated system incompetent, so was the woman on the line. Then, I'm told I'll have to wait 5-7 business days for my fiber optics modem that she tried 2 times to charge me for. After another 40 minutes on hold, I'm told I'll get a credit on my bill for the equipment and activation fee. Not! It was still there, so I called again and being a problem no one wanted to deal with, I was told to call in an hour when the system isn't refreshing Meanie when that lazy cow was off. Now my internet is shut off again because I refuse to pay 248.80 for 1 month of internet.

In an effort to increase our internet speed, we had to switch from our AT&T DSL line to U-verse. They where scheduled to come out on Monday, January 9th between 1-3 pm. On Friday the 6th at 10 am they shut us off in preparation for the switch without warning. We are an internet based company and all of our internet and phone service was shut off. It took two hours of holding and being transferred to many departments before we were about to get it scheduled to be turned back on.

At 2:30 pm we were back up and running. We lost almost a whole day of business without an apology. On Monday when the work was to occur, the tech had the wrong suite number on the work order. It took two hours of holding and transfers to get this corrected. This company has the worst run customer service department that I have ever seen. How do I recoup the loss of half a day's business and two more hours of an employee's time while dealing with such an inept company? We are still waiting for service.

I live in a black neighborhood, and for the past 10 years, I have been trying to get DSL service with AT&T in my neighbor and they will not permit DSL in this black community! I just wanted to know why? Blacks use DSL! My second home in Goose Creek, SC, I have DSL with AT&T no problem. Of course, this is a majority white neighborhood! My parents had phone service with Bellsouth since 1962, same phone number, AT&T took over Bellsouth! I just want to know why we can't get service in this neighborhood.

I have had many issues with Uverse. But I don't have that kind of time to explain all, so I will explain the current issue.

I request for a technician to come to my house to do service on a cable outlet that was never set up for Uverse during my initial install. Why it wasn't done right the first time, I'll never know. When the technician arrived, he told me that my entire house needed to be re-wired because the first technician used the wrong equipment lines. He said, "I bet you have had a lot of problems with your Uverse, huh?" He then proceeded to tell me that he cannot do anything without rewiring the entire house. That's no the bad part though, He said I would need to pay for it. He himself said it wrong wrong for me to have to pay for it because they were the ones who did not properly install the service.

Well, because he was 3 hours late and didn't arrive to my house until 7:00 pm, he said that he would need to come back two days later (today, 29 Dec. 2011) to do the work. Well, I've called him several times today and no answer. This will be two days I have taken off work for this. This is the most recent of many problems I have had with AT&T Uverse. When my contract is up, I will be leaving unless something changes. I have cable, internet, 2 cell phones and wireless with them. I have been loyal, but this is what I get.

Where ABC 33/40 will be canceled on 12-31-2010. I watch that station a lot and that's where we get our weather from. They have the best news reports on there. I can't understand why you all can't work out a contract. There's a lot of shows I watch from it too. I will drop U-verse. It's part of my TV package and I have really enjoyed the new U-verse. I hope there's something that can be worked out?

I wanted to switch from AT&T DSL to AT&t's U-verse internet and it ended up taking 4 days of down service and many, many hours with technical support to accomplish something simple. I had two scheduled appointments that AT&T missed. One of the appointments was cancelled and the repair ticket closed because their dispatch decided the request was "miscoded". So many hours on hold—the whole experience was a nightmare. Finally, after 4 days of relentless calling, someone showed up and switched the signal on the pole outside my house. I still can't believe the effort and time I spent with AT&T changing from DSL to U-verse.

I received a Christmas card from AT&T offering to give me a $10 Starbucks card for calling 855.455.1112, and providing the code on the card, as long as I was the "decision maker". When I called, the operator wanted a lot of required information, that was not the prerequisite stated on your card. Rather tacky! Bad AT&T, shame on you! If not satisfied, I will turn this over to appropriate authorities.

On Sept. 18th, an employee of AT&T, Zack ** came to our home and told us AT&T was canceling our phone service and internet if we didn't switch to the new service, U-verse. As we listened to him, he told us it would cost the same and if we needed to we could change back within 30 days to our old service until we could find something else. We were then told on September 24th, they would be coming to hook us up with the U-verse system. Contract we signed said the cost would be $131.00 without the promotions and $98.00 with promos and they would waive the activation fee.

We were told the agent who signed us up had lied. They weren't cutting our phone service off. He also hooked up the system so the internet would only work if we moved our computer to the dining room because it was too far away to make signal work. Technician left without ever making the internet work.

For the next few days, I tried to get the signal to work but it would always switch to another persons unit and close down since we didn't have the right password. We needed the internet so my wife could finish her course and take her tests which were on the weekends for her Masters degree. Since the internet would only work temporarily the first weekend we had it, she had to spend countless hours at her school on the weekend trying to get their internet to hook her to her programs of study to finish her course work and take her timed exam.

I then called again on October 7th and spoke with a Jeannette ((866) 805-3921) who told us she would cancel it and could I please wait and speak with Tonya. Tonya took all the information and I believed it was done. I was told to disconnect all the equipment and get it boxed ready for pickup which I did. Nothing happened.

On October 17th, I called again and was told it was not canceled. I spoke with a Kathy from a residential sales service center who once again said she couldn't have the U-verse canceled but could I speak with someone else. Once again I spoke with someone called Lamar who said he would take care of it for me and then transferred me to someone called Andre. Once again, after 2 and hours on the phone Andre told me it was taken care of and someone would be there that day to take care of it. I had the Satellite guys in the next day to set up the television and he said the power was still on for the U-verse stuff. He cut our lines and set up the satellite.

Finally I called again and spoke with an Adrian ** on October 20th. (Searched her name through a special program). I am very upset by now. I spoke to her at length and she said she would take care of everything. Once again this was a 2 hour call. And all this was being done off the cell phone. She then asked me if anyone had ever given us an OMS number. I told her we didn't have any numbers since we hadn't been on but for less than a week. She gave us the numbers needed to ship the equipment back and told us to take all the equipment to a UPS store, which was the 1st time I had heard this. She said they would know what to do. She also told us someone would be by on the 26th of the month to re establish the old phone line and DSL.

I spent the next 3 days in the hospital but as soon as I was out we went and had all the equipment shipped back to wherever it was supposed to go. And the UPS store knew all about what to do and they sent it back and gave us a receipt. Adrian promised to call us when she got back from her three days off to see if all was taken care of because it was such a mess. Never heard from her. And she gave us her email address to contact her and it wasn't working as well.

October 26th came and we never heard from anyone. That evening I called customer service on a line number (404 362-0021) and spoke with a lady named Meagan. I was told finally after she searched for about an hour, that a Mr. ** was the tech assigned to set up my line and he would be there by this evening. Well he never came. I called back spoke to Caleb. He told me everything was already done because there were no orders for this number anywhere which meant it had been finished. Another 2 hours of my wasted time.

The next day a technician showed up and said he was going to activate my phone line but it wouldn't work until U-verse turned off the power or line stuff whatever. He said it might take an hour or two. This was a 2:30 central time. I did hear a line sound as if the phone line was now working but he said no calls could be made until U-verse did their thing. So I went to bed and woke up thinking we finally had a phone line. But no. The line was all fuzzy and had white noise on it so bad that was barely all you could here. Then in the background it said if you would like to make a phone call please hang-up and dial your area code and then the number. This was followed by a sound of a fax like screech for several minutes then it would go dead. I called customer service again and on the 27th of October at 8:30 A.M. central time and spoke with someone named John who told me that my phone was fine and there was no order to reconnect a DSL line. He then transferred me to Brittany with AT&T billing who transferred me back to AT&T U-verse services. This time I was only on the phone for 1 hour being told my phone was fine although for the last two weeks the only thing we had to use was our cell phone. I spoke with several customer service people who told me that everything was OK and that my phone and all other services were working fine and then I was transferred and hung up on.

Finally frustrated, I called back again to customer service and told them to cancel everything that had to do with AT&T at our house immediately. I was worn out tired and no one was helping. This was on October 27th in the afternoon. The next afternoon on the 28th, an AT&T technician shows up and asks me how I would like the DSL line installed and where. And could I give him the line filters I was sent and the modem. I was never sent a new modem or line filters and by now Mediacom had already been called the day before and the internet was already up and running.

The purpose of this letter is two fold. First to describe what a nightmare it is working with AT&T. Second is to ask why after all this I received a bill for $164.22 for the period you guys say I had the use of all these fine programs. First of all, If I had kept the U-verse, I have a contract that states it is only for $98.00 per month. (see attached copy of contract). Now I see I am being charged all these ridiculous fees for having had this program from10/10/11-11/2611which from your side has given me discounts from a bill that was $ 249.00. Let me assure you this will not be paid. I also understand that you attempt to force people into arbitration. That can only happen when a contract is signed by two parties and the arbitration is written in the contract. That is not the case. I will be willing to pay for one weeks fees based on the original contract of $98.00 which has been done, even though your product was a scam, didn't work and we were forced into it through lies.

I am a fairly intelligent individual and believe this bill can be reversed in small claims court. Please feel free to respond. I look forward to hearing your explanation of this predicament.

The company sent out a mailing offering service for $14 per month. They then proceeded to bill me for 29 dollars. They claimed it was a mistake and credited me back the difference. Okay, hopefully an honest mistake. Then after a year, without notice or any contract authorizing a change, they started to bill me $41 per month. To me this is consumer fraud. Just because they have my credit card number on file should not mean they can just bill me whatever they want.

AT&T doesn't even deserve one star- they deserve zero in their rating. Dealing with this behemoth of a company is pure misery. I got rid of my satellite internet service when AT&T supposedly put in the infrastructure to offer DSL service to my area, but in reality my internet service is very poor. At 5pm, it stops working. I have had 4 technicians out to my house to fix it. I waste precious time on the phone with AT&T.

I lost of service 3 to 5 times a week for over a year. I'm paying for quality service even though AT&T knew what the problem was. Also, I failed my online classes.

I have had AT&T U-Verse only about 2 months, and suddenly, the internet speed became very slow. I called technical support, and they said it is not an AT&T issue, probably equipment issue. AT&T sent a technician couple days later. I told him everything was fine, so it must be modem, or router issue. He started to change the outlet, lower my internet plan speed (said it would be more stable, but I stopped him, since it was fine before). Nothing worked, so he finally agreed with me, it is the modem, so he gave me a new one, and everything is working again.

Just as I thought. I can finally use internet again. A couple of days later, I got a bill for labor, and unnecessary equipment bill (outlet) for $110. Why do I need to pay even if the problem is only the modem? AT&T explained that the technician did work on something else, so I need to pay even if the original setting is good. Now, I feel I am an idiot. Like asking someone to fix the leaks, and he builds a new house for you, and you are expected to pay for that. I definitely will not use AT&T forever. I wish I can give a negative rating!

For at least two years, I was sent ads for $14.99 DSL. I signed up for $14.99 per month at the AT&T store, but for more than nine months, I was always billed $40+. I never once billed the proper amount. Anyone I could reach on the phone said that they didn't see anything about $14.99 and I should just pay three times as much. Now, some collection agency keeps having people from foreign countries call me saying that I owe more than $200. There is no way that I'm paying them. We had an agreement made in person and they refuse to abide by it.

Please review attached enclosures (5) and provide documentation to me, showing an accurate account of equipment that has been turned in, as your documentation, letter dated: October 27, 2011 does not match the AT&T U-verse CPE Return Receipt from the UPS Store, for equipment I turned in on October 4,2011.

I am also requesting that you provide documentation to amend the U-verse Statement for bill cycle date: 09/21/11 - 10/20/11 to reflect service was not used from October 5, 2011 as all pieces of equipment had been returned as of that date. The amount of my final payment for $80.00 was a little more than my calculation for a pro-rated bill as I did not use the service from 10/8/2011 through 10/20/2011. The current balance should be set at zero.

As a final note, I would like to be removed from your calling and mailing lists, with the exception of the above documentation request. From 11/3/11 to 11/4/11, I was called six times on my cell phone and at least once on my home phone. Many calls while I was at work which I did not appreciate. I would like to inform you that though the customer service people and technicians were for the most part knowledgeable and very helpful, I was not a satisfied customer with the services and policies as a whole and would not recommend your services to anyone.

Your prompt attention to this matter is much appreciated.

P.S. I have received another letter, dated 11/17/2011, indicating, that I have failed to return my AT&T U-verse equipment within the allotted time-frame. I consider this threatening and inaccurate harassment, considering the documentation I provided more than a week prior to this letter. So I will now send this 2nd request via certified mail to confirm receipt by your company and ask that you correct your records.

Enclosures: (5)

It is slower than dial-up and they started billing me in Spanish & can't seem to switch me back to English.

We had Uverse installed last Oct 15 and have had nothing but one problem after another. Their service is the worst of anyone I have ever dealt with in my 62 years. Numerous outages, equipment malfunctions, and overall sloppy work. I cannot begin to count how many calls I have made to 1-800-288-2020. At least 25, to the point I have it memorized. The latest and final gaffe came this past Friday afternoon. At 4:30pm, a crew shows up to bury a cable which has been laying above ground for two weeks. Upon leaving they ask me to check if everything is working. It just so happens nothing was working. Upon telling the guy that he just shrugs and says "all we do is bury the cable, you need to call AT&T". Upon calling numerous times and setting up appointment, no one ever showed. I have not had a phone, internet, or TV since Friday. I can't wait for their office to open so I can cancel it all. I do not want anything to do with anything AT&T involved. It has been to quote others, "a nightmare". They have the most unprofessional group of people I have ever had the displeasure to know!

We have had this service since May and I have to say that this is the worst internet service experience I have ever had. During the 6 months, we have not had more than 3 weeks of continuous service without a major outage where we lost service for a whole evening or longer. First two times it happened, we reported it and they could not figure out what happened. They sent techs out both times and the techs said everything looked okay. The 2nd time, they tried to blame it on an outside party that they had no control over. After that, we just gave up reporting it. Also during that time, every other week or so, we would have spots where our latency shot way up to the point where it was disconnecting our online games and connections to the work VPNs. In the last 3 weeks, this has been happening almost every other night. It's gotten so bad that we've had to go and use the internet at Starbucks, McDonald's and gaming/cyber cafes.

My advice: If you're in the Fullerton area, do not subscribe to Uverse. Try something else. They may not be much better, but this is horrible.

I ordered AT&T U-Verse to be activated on 7/14/2011. I had the service for 1 week, in which I had no cable, no home phone, or internet service. I contacted AT&T on 7/21/2011, and requested for the service to be disconnected, due to connection issues. I was told that if the service was disconnected, I would be without phone, and internet, until the next available disconnection date of 7/29/2011. I agreed to the disconnection date and AT&T agreed to waive the bill due to the connection issues.

The service was never disconnected. I contacted AT&T on 3 additional occasions in August 2011, and I was advised that they were unsure why the request to disconnect was never processed, but that the fees would be waived, and this would be reflected on the final bill. I was also advised, it would take 2 billing cycles for the credit to be reflected on the final bill. However, a bill was received in August and I telephoned AT&T and requested confirmation of when the account would be updated, and I was advised the bill was for the return of the equipment. I advised them that the equipment was returned 8/16/2011, and provided the UPS tracking information.

A bill was received in September and I again telephoned AT&T twice, providing the equipment tracking information, and I was advised, adjustments would be made to the account. However, I received a bill in October, and on 10/28, I then again telephoned AT&T, and spoke with Brandon, who indicated a claim would be filed (claim# **) for resolution, and that I would receive a follow-up call within 2 business days. I received no call, so I called AT&T again on 10/31/2011, and I was advised a claim for the dispute was not filed, and the account was referred to collection agency Credit Collection Services (CCS), ** Newton, MA 02459 (617-581-1074). However, when I called the collection agency, they indicated they did not have the account.

I contacted AT&T again for confirmation, and they advised the account was sent to CCS on 11/5/2011, and the account was referred in error. I spoke with London (ID#lc854r). London indicated the account would be pulled from CCS and that I had zero balance. I requested confirmation of our conversation and was advised it would be reflected in the November 2011 statement. However, I received a call from CCS at work on 11/7, advising the account was not pulled, and that I owed an immediate balance of $95.80, and the account would be reported to the credit bureaus.

I requested CCS to contact AT&T as the account was referred in error, however they refused. On 11/11/2011, I received a warning notice form CCS. Finally, I contacted AT&T again and they advised the account was not pulled from CCS, and would not be pulled until the account had a zero balance. I have been attempting to resolve this improper billing with AT&T since July 2011 (4 months), with no resolution. I sent AT&T and CCS a debt validation letter, and I filed complaints with the Federal Trade Commission (FTC), against both organizations.

I had AT&T U-verse installed in March of 2011. I only had this service for four days yet as of last week my bill is over $600. I have spoken with someone every month with no end in sight. I returned all my equipment and have the UPS tracking number where it was signed and received by AT&T in Memphis. Is there any way to stop this company? They have turned the account over to collections once already. Help.

"Nightmare" is the word that keeps coming up for AT&T Uverse, and with good reason. We had Uverse internet service installed for four months. During that time, it barely worked. I spoke with over 20 agents on the phone, and 5 separate technicians came to the house. All were friendly, but offered a variety of explanations and solutions, none of which worked. We finally cancelled the service, assured by at least two agents there was no early cancellation fee. We returned our equipment, assumed again that we would not be charged the "unreturned equipment fee." Well, we were (of course).

After a conversation with another agent, we received an account credit for $79. Today, nearly two months after canceling the service, I received a "past due" bill in the mail for $91. It stated that a $105 early termination fee had been applied to the account, carrying forward mystery charges of "$110". Our service was $45 a month, so I have no idea where this number came from. After a conversation with another agent, I received a "let's call it even" agreement, where the bill was reduced to zero. Basically, that meant I paid them the $79 "unreturned equipment fee". This company is basically running a legal robbery operation.

I ordered Uverse on Oct. 12 only to find out the soonest install date is Nov. 17. I dealt with no phone, cable, or internet for the month. A tech came out to install only to find that they had a problem at the pole and a different tech would be out that night to fix it. He stated he would return around 11:15 am the next day. He never showed and didn't return any calls. I received a call at 3:00 pm from the distribution center to reschedule. The next available date for install is Dec. 21. They stated that they were closed next week on Thursday, Friday, Saturday, and Sunday for the holiday and that was why. It's funny how the company we are going with instead is doing the install on the Friday that they are closed. It's no wonder why the install dates are so far out. That's unacceptable customer service.

I can't begin to tell you the nightmares I've had with U-Verse TV service. First, I called to sign up for their service and they sold me a package with services I don't need because it's cheaper that way. Next, they came out and installed it. That day, the TV froze up 3 times. I called tech support and someone came out. He said it was the outside wiring. Then, it was the inside wiring. Then it was the gateway and WAP.

They replaced both. Now they're telling me it's a configuration setting. I've been on hold for 25 minutes. I would hang up, but the phone system getting to a person is a nightmare I don't want to go through again. I just spoke with a nice lady who offered me their "last chance" repair team and a $100 credit on my account. If I refuse the "last chance" repair attempt, I will be stuck in the contract for one year!

Why aren't their technical staff better educated/trained? Now the technician told me they have a "power saver" feature on the gateway that causes the TV to turn off after 4 hours. If I had known that, I would never have signed up for their services! The technician told me it was included in the literature they provided after the equipment was installed. That's not good enough AT&T, you need to tell consumers before they make the decision to sign a contract with you!

I called AT&T and asked for DSL service. I was told DSL service was no longer offered in my area. This turned out to be a complete fabrication, as confirmed by 2 technicians who came out and a specialist in Tier 2 technical assistance, so I was talked (conned) into getting AT&T U-Verse Internet service. This was a huge mistake, as we began discovering on the very first day of "service". Keep in mind, we're not out in the sticks somewhere. We're 9 blocks from downtown in a major US city.

I stated that nothing would be found since all of the other techs were not able to find anything that would be causing this problem. Tier 2 specialist stated that due to the modem order and the date of November 8 after 8:00 pm, she was not able to make any changes to account. She stated that this should clear problem up. I begrudgingly told her we would give AT&T one more day. If problem is not resolved tomorrow after 8:00 pm, we will cancel account. I was told I could go with AT&T DSL service, despite the fact that the customer service agent when I ordered the service said that DSL no longer exists in this area. I will try to get account changed.

They need to re-establish the resources for this area since we changed from DSL to U-Verse. This may take up to 4 days, and we will be without the internet for a day. I'm okay with this. I was told the reason our U-Verse signal was dropping is that we have too fast of a download speed, and that's why it was stable at 1/8th. The speed we had was 2.59 Mbps on the download, is too fast? Not on DSL, it isn't! Do not get U-Verse! You will regret it!

I was called by a salesperson from AT&T to sell us their new UVerse service, which was just made available in Alameda. After 6 weeks, 8 service visits (and 5 vacation days lost for me), and over 100 hours of telephone service calls, the service still does not work. What is the most frustrating is that no one at AT&T will tell me that their service simply does not work here yet. They simply dispatch another service call as per their operational guidelines. Best of all, they are now billing us for the entire period that we have not had service. And they are now threatening to ding our credit if we do not pay for something that we have not received and AT&T is unable to provide.

I have AT&T U-verse. At 11:50 AM, I lost my internet service. I called up technical support and after being on the call for over two hours, they could not resolve the issue. They promised to send someone home between 4 pm to 9 pm today. No one showed up, but the Internet came up by 6 pm. When I called up customer support at 8:30 pm and asked why no one showed up, they told me that there was a network outage which they knew about. Once that was fixed it automatically cancelled all the tickets.

Issues: #1 - AT&T did not provide information about the issue. #2 - They did not send the technician as promised. #3 - I was told that I will get a credit in the morning. They refused in the evening. #4 - I asked them to send me an apology letter. They transferred me to a wrong number and disconnected.

As a person working from home, I lost credibility at work and could not attend meetings and calls. Such incidents could give management ideas that working remote is not effective and cost my job. Where is AT&T's accountability into all of this?

I talked to an AT&T U-Verse representative after paying the past due bill on another company. But due to the fact they told me I had to pay right off and I didn't have the money, I decided to go with U-Verse if they would hold off billing me until Oct. 3. because it was the middle of September. So they tell me they will.

October 3 comes up and I called customer service and I can't pay the $127.38. I was promised, and locked into. I made sure the customer representative repeated back to me that A, I was on a fixed income; and B, I was to receive no surprises for my bill and to bill me. No problem with that, right?

Wrong! I decided to sign up for paperless billing and thank God I did. I get charged $326.61. What? I was told I would pay $25 for the Internet and $99 for TV, especially since my grandma used to work for the telephone company, we were supposed to get discounts. Those are non existent now unless it's a whole $23 which doesn't do much for what they bill you.

I talked to an AT&T live support online. I explained that I was locked into a $127 package for a year. And if I wasn't going to get that the first month, what makes them think I would ever trust getting it any other time? They charged me $253.38, and $88 for Internet. They did not bill me for a month in advance. They billed me for three months in advance.

I decided to talk to a customer service representative. Again another mistake. I tried to calmly explain that I'm fuming mad, with steam coming out of my ears. That my bill is not what I agreed upon. Oh and a bill is coming in the mail in seven days. Good thing I will make a copy and post to make sure nobody orders AT&T U-Verse. I told the customer service rep I refused to pay the $326.61 and that they are going to find whoever told me about that deal and give it to me, or else I'm going to cancel. They won't get a dime and they can pick their ** and get out! My frustrations boiled over, and my next bill will be $131 a month. They are not going to get that option. I hope that everybody doesn't go with this service. If you have them, cancel and go with a better service.

I ordered AT&T u-verse and was promised by several AT&T customer service reps that it would be self-install and there would be no installation charge. The AT&T tech showed up and insisted that we would not be able to do it on our own. And swore that we would not be charged for him to come into our house and do it even though I kept telling him it was a self-install. He even called his supervisor in front of us to confirm it!

Of course we were billed $149 installation and when I called to complain, I was told that it was not a self-install. When I called the tech who came to the house, he was rude and claimed. We told him to install it because we weren't able to do it! Along with my many other ongoing issues with At&T, it seems that they just lie every place they can just to get charges on your bill that are almost impossible to take off.

I have been an AT&T customer for almost 25 years. I have come through time with all the advances that technology has provided us with. I currently have AT&T DSL 6.0, what they consider 'elite'. The service doesn't get anywhere near 6.0 in fact it doesn't get to 1.0 most days. I have been going back and forth with AT&T for better than a year. It's the modem so they replace it at my expense. It's the wiring. It's your computer. It's the lines outside, it's the lines in your house, there is nothing wrong, that is what you can expect, we can't find anything, and the list goes on. I made a command decision to terminate my service with them. I am going over to Charter, I hope they can do better.

I was sold an AT&T U-verse system with the assurance that there would be no setup charges. I signed a contract for $154 per month with a specific line item that says, "Free standard install, free HD, free 2 receivers, free HBO-Max." My contract clearly says $154 per month. I received my first bill for $438 and the customer service representative was no help, told me my salesman should have explained my first bill would be huge. My salesman's cell phone has been disconnected. I have been swindled and I'm looking for help.

I have to pay $438 or cancel my service, have my credit negatively affected, and then pay setup charges with another Internet and cable company.

No service, no solutions, I did not have phone now. Also, DSL uverse is not available

If it is possible to give negative stars, we would. This review is for AT&T UVerse service. Prior to having this service installed, we had AT&T as our home phone service provider, and another company providing Cable TV and broadband Internet services. Ever since bundling all services--phone, cable TV, and Internet--with UVerse, we have experienced intermittent, or nonexistent, service.

The latest installment of this saga occurred with an Internet outage yesterday. When we reported the outage, a technician was scheduled to come today between 8 am and noon. The technician showed up and indicated that the problem is the result of faulty outside lines, and that someone would be coming in the next half hour (this was over two hours ago) to examine the outside lines. We are still waiting for that technician to show up. Not only are we without Internet service, we are also now without home phone service. Not showing up when scheduled, a broad-based refusal to take responsibility or accountability for the problems, and a lack of trying to get to the root of these difficulties, which have interrupted our service since the installation of UVerse is bringing us ever closer to pulling the plug with AT&T.

It is typical, AT&T service was terrible. The U-verse service is constantly freezing. We have 4 phones lines that we could not depend on. We were not getting our calls or should I say missed calls notice until the next day. If they try anything, I will take them through litigation hell.

I tried to find out more about my account but customer service has been of no help. I couldn't get into my AT&T account online. My IP address is not the same one from what the AT&T tech gave me and also from what is attached to my modem.

My plan was for Elite Pro Wireless $24.95/month. They had been charging me $40/month! Another thing, once I thought I almost got into my account online but it seems my account is on small business account. I don't have a business. I never got a serial number of the equipment AT&T was supposed to send me in the mail, instead they lied a tech just showed up with it. Something is just strange I kept complaining and I never got the proper response. I live in California and apparently my IP address is often showing Texas. I had never lived in Texas. I have been in Monterey County, CA.

I can't even get AT&T internet security since I have my service connected on Feb 18, 2011. Something doesn't seem right. Each time I check the view source to do research it usually says hide, block, clear, something like that. AT&T U-Verse should be responsible for any damage or negative outcome for service provided in my situation since I thought that their business will give me a piece of mind. It is bad enough that I believe I am a victim of ID Theft and Fraud. For some reason, since I have made so many complaints, I stop receiving all these bills.

I have had AT&T service since 2000. Sometimes there were billing errors and they took care of them. Now for the last 3-4 months I have had U-Verse and every month I had to call billing due to them not honoring my promotions given to sign me up on U-Verse. Every month, a different amount. I'm tired of calling to make them honor my sign-on agreement. They make me feel they are doing me such a favor instead of acknowledging that they were their mistakes. I am done with AT&T period, after 11 years. Some customer service. I am going with another service and paying this current bill that covers till Nov. 4th, 2011. Let's see how they handle a refund!

I moved and needed new phone service and when I called AT&T, I was told that U-Verse was cheaper than the plan I currently had. My phone bill used to be approximately $65/month. My new phone bill for three months is $442.96.

On September 11th, I sent AT&T a letter explaining that U-Verse was awful and that I was being overcharged. Since that time AT&T disconnected my telephone and my Internet for non-payment (even though I mailed them the entire $289.05 under protest).

I never received a phone call from Customer Service explaining what they were doing. I had U-Verse disconnected and had DSL installed for my computer. I do not feel that I should have to pay for service I didn't have.

Every few months, my Uverse bill and my phone bill jumps by $20.00 or more. I have to call, spend an hour on the phone and hope that the representative can readjust the prices to what they were when I ordered the service. I am furious with AT&T for taking advantage of loyal customers in such strained economic times. They are refusing to readjust their latest $30.00 increase. Their idea of customer service is "you don't like it, then leave". I have had bundled services with them for over 4 years and they are no longer offering discounts for that plan which was sold under false pretenses.

While inquiring about my AT&T internet service, I was talked into switching to AT&T U-verse. The tech came out, turned off DSL and left my home. The inside technician arrived and said he couldn't get a connection. He spent 30 minutes trying to get the first tech guy, without response. I was promised that a tech guy would be here today to finish the connection. I did not receive any calls from AT&T today, so I called. 4 hours on the phone with a "customer service rep" and I was told I had an option to either wait, and wait would possibly be until 12/2011. What kind of customer service is that? Truthfully, this really happened. I think it's about time for a "class action" lawsuit. It's not right to treat people that way.

AT&T Uverse missed two four-hour appointment windows! They only offered $25.00 per missed appointment. AT&T was supposed to offer a new 2-hour appointment window but they refused. Per CA Civil Code 1722(b), you may be reimbursed up to $600.00 per violation and must be offered a new 2-hour appointment window. I just filed my lawsuit against AT&T Video Services, Inc d/b/a/ AT&T U-verse. I tried to settle twice and haven't received one phone call from AT&T. I guess we'll find out on December 5, 2011! I'm so over AT&T Uverse.

The sales person sold U-verse package for $111.00 total. U-verse bills me for more. I call each month when the bill comes to complain. Usually, I am about an hour on the phone with them. They said that they will fix the bill. They never have fixed the bill. I just sent them the $111.00 and they keep charging more. U-verse seems to sell packages but never agrees to their own sales price. I even referred a friend to them and they did the same sales practice (change price).

Well, AT&T and their wonderful U-verse service have lived up to their less than sterling reputation. About 2 months ago, I received a call to sign up for U-Verse because it was now available in my neighborhood. I have thought about it in the past, and since it was now available I selected a bundled plan. I currently had a bundled Telephone/DSL and a long distance plan that I pay about $140 a month for. By the way the DSL is slower than molasses on the north pole and it's supposed to be of ultra high speed, 6mb. The new plan was going to give me 300 TV channels and a dedicated telephone data service (not DSL). What is this, I figured it was **. It would take 2 weeks to get it. The day before the install, I received a call that my house was not compatible. I was upset because I was told I was compatible and spent about an hour with their salesperson.

On Friday night, a young lady came to our door and said we now had service for U-Verse. I told her my last situation. She called in and they ran some online tests, and now it was just a matter of boosting the service to the pedestal in from of my house. I took the same service and bundled my cell phone service in for billing. I paid about $236 month for 4 phones now on AT&T. I received a call on Saturday when I was out, that, again, my house is not compatible with their service.

Now here's my choices, stay with their incompetent bunch of ** and wait for service, whenever it would happen, or take my current $430 a month of AT&T ARPU sales and go to Infinity for TV and Data, and get all Wireless service by Verizon. Which do you think will get installed faster. Now put your pointy little marketing hat on and give me a straight answer or are you too dumb to know the answer?

When I had cell phone service, my bill was different every month. I had to find the mistakes and call to get them to fix the mistakes because they refused to. They sent me in so many directions talking to service reps that just say I can't do anything for you ma'am, or just put me on hold for long periods of time in hopes that I would give up my fight. It's a cat-and-mouse game that they make a great deal of money from.

I got home service for Internet only, for months for under 20$, then added home phone service. We were sent a promotion that bundled, so we accepted the promotion but soon found out that it wasn't what was agreed upon. I called, they made excuses for the high bill being credits. So I waited for the next bill and it was still very high. So, we called to cancel the extras and go back to just Internet, then was offered high speed at same price for a year.

I took it, then got the bill. It was not the same price, so I called and was told that it wasn't done so it would have to start from this date. I said no, you will have to credit this bill as well. "Can't do that", she said. "Let me get you someone else to help." I sat on phone for a total of 28 minutes and 52 seconds while I went through a machine talking, then told me I had to wait for my turn, long turn. So finally I started pushing 0's, finally got through and asked for manager. I was told she needed to know so that she knows what to tell the manager. I went through everything and was told that they no longer had less than 20$ service but now 24$ for year.

She didn't know why I was offered less than 20$ for higher speed on the week of 7/26/11 and said they had price increase and are not offering promotion. I asked what happened to that manager I wanted to speak to, she said in meeting and I have to leave voice message.

See how they get around taking advantage of customers? They excuse and pretend you spoke to customer service reps that did not know what she/he was talking about, pretend to offer you something new that becomes another lie. The person did not know what they were talking about then leaves you on hold and never talk to managers because one rep told me once that they are trying hard to avoid giving calls to management. Management doesn't like to take calls. They hope you will give up the rat wheel that keeps turning but never gets results.

That is why I am writing this, because you can not win against them. They get away with customer service messing up excuses or pretending what happened to you is only in your mind. They asked me if I wanted other offers, I said no, never again. You don't keep to your offers, they are lies. Not one has come true. I still have to call and then learn the rep did not know what she was talking about. Oops, who pays? Me and every other customer.

AT&T is consistently billing us at a high rate every month. Every time I called them since May 2011, they mentioned the credit is going to show up next month. It's been almost five months and I haven't received any credit from AT&T on our bill yet.

Every time I call AT&T, it gets to a different department, and they keep on switching for an hour then eventually call gets disconnected. It's a scam. Don't subscribe to AT&T's U-verse or to any other service.

AT&T Uverse took more than four hours to set up my new service and did not complete the setup. One of the HDMI cables did not work.

First, AT&T Uverse said that was our problem since they set it up on Friday and we didn't discover the bent cable head until Sunday (two days later). But after 30 minutes and talking with a supervisor, they agreed that we could again schedule a two-hour window to meet a cable tech to get the new cord. We ended up paying $40 at Target to complete our installation. A bit of a rip-off.

My family and I were very excited to get U-Verse. We spent a whole day on the phone (about 3hrs) speaking with Mrs. ** about what package was best for our family's needs. One major factor was my husband's baseball. We were reassured by Mrs. ** and her boss that he would be able to see at least 90% of his METS games. The u450 seemed to be the best for our home.

One week into U-Verse and my husband could only see one game! The rest were blocked out. Only after 1 hour and 4 people later did we discover that only one game could be watched a day and AT&T would choose that game daily!

Mrs. ** lied to us just to get the sale. Is this really what companies are like, now? Is there no honesty anymore? We are still in our 30-day money back and really thinking about leaving AT&T!

I ordered the DSL but was told that it would have to be U-verse. I had to pay $100 for a junkie equipment. They came out and installed it to the front house. Then, they came out to fix their error and said I would need another equipment, and that the new equipment would be leased? But then the tech told me that it's not really going to work because I'm so far from the main box. So now they want to me to pay for the tech?

My bill is incorrect every month. Since November 2010, I have to call to correct it. In January, AT&T charged my credit card and received a check from me but did not credit my account for the debit to my credit card. I had to call and get the credit to my account. Every month, I spend 20-30 minutes to get my bill verified and each time, it is corrected.

Does AT&T hopes that I will not have enough time to call? This is illegal billing practices.

This is addressed to the AT&T Escalation Department. I am writing to you based on an unfortunate customer service incident that I was a part of on Monday, September 12th. You may reference my account using the following information:

I called AllConnect, a third party vendor, on Thursday September 1st. They pitched me a good package, and searched the calendar to give me a September 12th installation date. I received an order confirmation that same day (exhibit number 1). Unfortunately, I never looked at the details of the order confirmation, but the appointment had been moved to October 4th (34 days after the order date) without an explanation. I took off half a day of work on September 12 to wait for the installation team, which obviously never came. After work, I called AT&T back just before 5 PM.

The customer service department referred me to the technical support department to see if I could get my date moved up. I spoke with Mark (employee ID: **) at technical support staff, who was extremely respectful and helpful. He was able to move our appointment date up to September 29th. Obviously, I was still not happy with having to wait almost a month for service, and for not getting any explanation for the lengthy delay.

Mark explained that his manager (Agent ID: **) would not be in until two days from today, so I should call the customer service department for further help because they had multiple levels of management, who might be able to help me improve on my date. I explained to him that I was disappointed that they were the ones who had sent me to him in the first place, and he sympathized with my situation, but asked me to elevate it to them. Mark did his best, and told me use reference case number in further communications.

Around 5:30 PM, I called customer service to try to improve on the date, as Mark had suggested. This time I spoke with a Joshua. This young man apparently called the same people Mark had called, and told me that there was no way to improve on the September 29th date. When I asked for a manager, he would respond with, " I would be happy to let you speak with a manager, but he cannot do anything more than I can do." Each time he said this, I requested to speak with a manager anyway, and each time Joshua would respond with this coached response and not forward me to a manager.

I asked Josh for the name of someone higher up that I could speak with, and he gave me a physical address for the escalation department. I explained that it didn't seem to make much sense to send a mail to an address that would take three days to get there, three days to respond, and it would be pointless to try to move up the installation date in this manner. I asked for a manager again, he refused to forward me on to one.

I finally hung up on Joshua, and called the customer service number again. I do not know the name of the young man I spoke with next, but you can look it up on your system. The first words I said to him were that I needed to know the name of the last person I spoke with (Joshua) and that I needed to talk with this young man's boss. This young man explained to me that he was an account manager, and that there was nobody above him in the organization, which I thought sounded a bit silly, but I let him try to help me.

He again came back and explained that he had done the same thing as the first two men did, and had gotten the same response. Again, I asked to speak with his manager, and he responded with the same coached response (word for word) that Joshua had responded with. I explained to him that I had asked for a manager over five times and still had not gotten to speak with one even though everyone kept telling me that they were happy to let me speak with a manager.

This new young man then said that I could speak with his boss, even though a few moments earlier he had told me that he was the highest ranking employee at the call center, which turned out to be the first of many lies I was told from here on out. As we waited for his manager to get on the phone, this young man researched the issue and explained to me that the third party vendor (Allconnect) had given AT&T the order on September 1st, but it was not scheduled for a appointment until September 12th (which of course is lie number two, per exhibit number 1).

I asked him why I was not scheduled for an appointment if AT&T had been given the order on September 1st, but he had no answer for that. At the time, I had not dug into the evidence, so I did not realize he was lying, I just thought they messed up. I asked to speak with his boss again, after which he finally put me through to him. I then spoke with his boss, who very quickly explained that there was nothing more to be done and that I had heard three people say that and this conversation was over. He said all of this before I could explain the situation.

I asked him to listen to me for a moment, but he started to explain that Allconnect had apparently not even given AT&T the order until September 12th at 6:02 PM (Lie number 3, since I had already made two calls which AT&T had pulled up my account, referenced my scheduled date, and moved my date up). After I explained to him that it was clear at this point that he was lying, and that I had proof that AT&T had my information prior to the time he was trying to say AT&T got my information from the third party vendor, he completely clammed up. He began to try to pass me off.

I asked him for the next person I could speak to, and he gave me a physical address where I could send a note to complain (the same address for the escalation department that Joshua had given me). I asked if they had a customer service department, and he said that I should call the FCC if I had a complaint (which I later did, see exhibit number two). He said that there was no one above him in the organization with regard to customer service, and that contacting the US government was my only option, which is utterly ridiculous.

I need to understand, from a business perspective, why AT&T is willing to give up $1,500 plus in revenue, rather than to hire more technicians. When you have a monopoly, you should not be able to make people wait for five weeks to get service from the request date. Do technicians cost $1,500 per visit? Multiple members of your team told me that they had hired more technicians than they need, and that no one else was available for hire, despite the nine percent unemployment with millions of people looking for jobs.

Joshua said that technicians were working around the clock doing twenty appointments a week, while the next account manager explained that technicians could only handle two appointments a day, so that was another lie. I had asked, multiple times, to be put on a list to serve in case one of the dozens of appointments between now and September 29th cancelled, and was repeatedly told that there was no way for this to work (which seems ridiculous). I was offered $5 off a month for the first six months (a $30 value). I make $120,000 per year, so taking the morning off and spending two hours on the phone this evening, along with taking another morning off on the 29th equates to $576 in lost wages, but $30 seems like a fair trade?

Of course, I have no other option since you have a monopoly in this area, something which I explained to the FCC, who takes it very seriously when companies who are given monopolies do not serve their constituents in timely and honest ways. They also take it seriously when there is no customer service department, and the constituents are sent directly to the government to lodge any complaints, basically outsourcing basic customer service to the tax payers.

In the new world of social media, in which I am a practicing expert, it is unfathomable that you would lie to customers in a way that could be easily proven. It is ridiculous that you would treat customers this way, and that you would not have a customer service department to deal with complaints. It is unfortunate that you force customers to report you to the federal government instead of actually dealing with us like we are people. Unfortunately, you will likely learn the power of social media the hard way, as many other companies have. Please, take this note seriously, and learn your lesson, before someone has to teach it to you through a massive loss of business or a successful FCC Lawsuit.

A representative, Adrian ** came to my house and offered me a deal on phone, TV and internet for $125 a month with no charge on the DVRS. I was also to receive a 50 dollar visa card for him not sharing the installation charge with me. The first bill was $375; second bill was $160.

When I called to complain on the first one and asked to speak with a supervisor, I was pretty much told that it's not what they have and that there was nothing he could do and yet my contract says $125 minus taxes. I called my representative and he said that he would call his supervisor and have it taken care of and that on my next bill, I should have a credit of the difference. I called again and spoke with a girl and she says that they have me down as $139 a month; she would credit me $28 this month but was out of luck for previous bill.

I tried calling and texting my representative and he is now not answering me. I was with Brighthouse paying less than $100 a month and when Adrian showed up, I thought I could handle $30 more a month, what a joke!

I've had AT&T U-verse for three years. It freezes constantly and when they send someone out, the person doesn't do anything and charges me $55 when they don't do anything to solve the problem.

The AT&T promised us the reward of $100 to join the U-verse. They never mailed the check and now when we called in, they are saying we had to call in 120 days. The employee who was here never mentioned we had to call in for rewards.

We were told the check will be mailed to us in 90 days, after joining the service. Now we called in and talked to Jessica and Anna today. We came to know we are not getting the check for $100, because we didn't call in earlier.

I used the website many times to add features (HD package, premium package, etc. ) and it always worked fine. I was going to be away for a very extended time, so on May 2, 2011, I dropped all services to minimum. I got confirmation email followed by processed email.

A few days later, I was billed for the full amount. I figured I missed the cut-off for the billing cycle (I've learned recently that not only do they bill in advance but they prorate. AT&T representative knew nothing about this, ordinary people informed me, and later confirmed by AT&T personnel). The next month, I was billed the same amount.

So I called and they said a credit was issued and informed me of vacation hold (drops service to bare minimum, and leaves phone since I need phone for my alarm). So on June 15, 2011, my account officially goes on vacation hold, after numerous calls again (nothing goes right if your rate is going down).

July's bill comes and my bill is finally dropped to the level I wanted on May 2. The only problem is now I am supposed to be on vacation hold. I call again and am assured I am credited (I am not).

I need to clarify what happened during the vacation hold. The day after my account goes on vacation hold, I get an email that AT&T is sending me a package! I am on vacation, but thank you for sending a package to sit on my porch! I called, upset, and they tell me it's a mistake and they are sorry. I tell them I want that package off my porch and I do not want to be charged for anything. They assured me it will be taken care of and promised to email me and call me when it's done. They never called me, but since it never got taken care of, I guess they didn't lie.

So now, I am informed I need to return equipment. That is why that package was sent out. I call and they tell me it is their mistake and not to worry. But I still worry. Maybe a month later I will get another email of urgency telling me I will be billed for unreturned equipment! I called again. They promised me it is ok. I promise them it is not and that I need to get something in writing, but they cannot.

So early September 2011, I get billed for the equipment charge plus my vacation fee. I called to ask them why I am getting charged for the equipment and why I am getting charged at all, since I have a credit. The representative tells me, "Yes, you have been credited." I respond, "Why am I paying then?" She says we adjusted your bills and I respond that I already paid those bills via credit card and received no credit. She responded that I will not receive a credit to my card but it will reflect on my bill. She does not see the problem.

After hours, I finally get a partial credit (they over billed me by $146, not counting proration, and I said I'd get May since I just want to get this fixed and she gave me $82 and acts like she's doing me a favor). So I am complaining about having a huge credit (I want my money back, not U-verse credit). When they give me back the equipment fee, I already paid and she said, "Oh no, you have to pay that according to tier 1'." I say let me talk to tier 1 and I was put on hold for about half hour and then disconnected.

Over the past few months, I have spent at least 15 hours on the phone with them. I am being generous as it's probably closer to 20. Most of that has been on hold with me explaining the problem again and again getting transferred to someone else and having to explain it again. It always takes 20-30 minutes of explaining and then they'll say, "Oh, I have a notation here explaining this and that" but they never see all the notes and other reps see others. Never the same. It is always a pain having to call, wait on hold, explain and repeat.

There is no easy way to get in touch with AT&T, it's simply by phone. Potential customers have chat access. No email and every department know nothing about what is going on with the other departments. They are a communication and information technology company but the infrastructure seems like mud huts and smoke signals. I would be embarrassed to treat a customer like I've been treated.

U-verse kept claiming I was behind on payments. Despite having paid everything in full in June, when July's payment came, it did not reflect the payments made (3 weeks prior). I paid the past due amount, assuming that the corrections would show up in billing the next month. And in August, it listed as a total of $406.69 due by the 19th, reflecting no corrections.

U-verse then disconnected my service despite the fact that I had called to resolve the revolving billing issue on the 23rd. They then demanded the full $406.69 to restore service, which I could not pay in full at the time. AT&T then cancelled my service 8 days later, on the 31st.

I called them on the 4th to pay the full past due amount and was told I would not have service reinstated as it was already cancelled. My only recourse is to A: Take my equipment to UPS by the 9th or be charged an additional $550 on top of the $406.69 in dispute and B: Reapply for service, albeit with a security deposit and credit checks and there is no certainty I would be allowed service.

I have been a loyal U-verse customer in good standing since it was introduced, as well as a 4-year AT&T wireless customer. I feel this situation is unwarranted and abusive.

I had a door to door saleswoman come in to my home and sign me up with the AT&T U-verse. She gave me a contract with everything in writing, including the telephone, Internet, and U-verse 300 cable for $69. She told me that they would pay my early termination from DirecTV. So, she left and then filled out a whole another contract and turned it in. When I called after the first bill came and I told them what contract I had, they then told me that she turned in a different contract. They told me that they fired her and they would have to go by the contract I had--for six months, they did.

On June 30, 2011, I called AT&T because of a TV commercial for U-verse high-speed internet for $14.95/month. I was told that it was for new customers only, although I could not see that on the ad. He (Rey) said that I could get that service for $29.95 for one year plus $100.00 (one-time charge) for the new modem and that he would waive the $36.00 charge for service activation fee. When I asked about the installation, he said it was very easy or that I could call a technician for assistance.

At any time, he mentioned that the DSL line that I had, had to be updated at a cost of $110.00. When the bill came, I was charged $48.00 for U-verse service, $110 because a tech had to come to my house, $36.00 activation fee and $100.00 for the modem. My main complaint is the fact that when someone calls to request the service, we were not told about the $110.00 installation/line update fee. And when I called about the $48.00, I was told that for two months, I would be charged that amount and then be reimbursed. This means AT&T will keep the difference between $48 and $29.95 for two months, plus the $36 that was supposed to be waived. This company is deceiving and ill-intentioned regarding customer service.

I ordered AT&T U-verse internet service that was offered at $29.95/mo. They told me there would be installation charges, but the bill I received included extra charges I did not understand and they could not explain, other than to claim they were "valid charges."

My first bill was for $386.35, a great deal more than I was told it would be. One of their excuses was that I was originally supposed to do "self-installation," but that was never discussed or disclosed when I placed the order. I expected an installer to come to my house because I was told there were fiber-optic lines that would have to be run into my house. How could I possibly self-install that? They charged "installation labor" as a separate item, despite already charging for the installation service call! They charged a connection fee, again, as a separate item. They charge twice (service call, labor) for the installation, but then they have to "connect" it, so that's extra? It's just piling on extra charges for no real, discernible added service. Even if I had managed to do the self-installation myself, I'm told many of these installation-connection-related charges would still have applied. But having an actual installer come to my house, which I was told was necessary, made me eligible for serious price gouging, piling on of specious, made-up excuses to charge more money.

AT&T U-verse TV-internet-voice service went down on 5.4.2011. It would only generate service for no more than 2 hours a day. AT&T insisted that nothing was wrong and service was being delivered. They finally came out on 7.28. They verified that their street port was weak and was not delivering service for the last 2 months. I received a report showing all the service disruptions from 5.4 to 7.28, with less than 2 hours of service a day. The port was to be repaired on 8.4. I was sent a work order saying it was completed, but my service did not improve. I had them return on 8.22, only to have the service technician confirm that the port had not been repaired.

In October 2010, I contacted AT&T to transfer service from my old house to my new. The two properties were located in the same city. So, I requested to keep the same phone number. I was initially told that I could transfer the U-verse service with me when I moved. It was later found out that the service was not available in the area I moved to. So, I was to go with AT&T phone, internet and DirecTV package. At that time, we coordinated the closing of the U-verse service, and the opening of the new account for phone, internet and DirecTV at the new location. I received a final bill and paid it accordingly. I continued receiving bills from the old account. And I began receiving bills from the new account in November and December. I contacted AT&T in December. They apologized and told me they would credit my account. I paid a $38 balance left on the account. I continued on with my new service. Again, the old account began billing again (I believe the mail was being forwarded to my new address at that time). I noticed a collection firm posted on my credit report in June.

I've had U-verse service for several years now. I thought I was doing my due diligence and calling ahead to have my service moved to my address. I called in 10 days prior to my move date and the agent set my new service up and set up for my disconnection on the day I moved. Well, guess what, they disconnected my service the same day. I had to call back, and because the cancellation was already processing, they had to give me a new account for those 10 days at my old place. So, I then had 3 accts. The old acct, the new apt acct, and the new 10 day acct. Well, I was told when I set up the temporary account it would be canceled on the day I moved, but it wasn't. AT&T kept auto debiting my bank account for 2 closed accounts. I have been calling them and have written down every agents name that I spoke with who said they fixed it, but they didn't.

I finally had to shut my debit card down and get a new one since they wouldn't stop taking money for closed accounts. I thought it was all cleared up because I got a check for $86 as a credit. Well, I got a phone call today from a collection agency saying I owe AT&T $116 for a past due account. Now mind you, I have current U-verse service. I called one more time today and talked to an agent for 45 mins. He saw all the accounts, all the notes, all the mess, and he said that he couldn't, so he needed to transfer me to someone who could. Scott West proceeded to tell me that all I could do was contact the collection agency and pay the debt. This is just horrible. And he said I could pay my current bill that's due if I wanted or I could set up payment arrangements if I wanted. What a slap in the face. AT&T should not be allowed to do such things. I don't want a blemish on my credit report due to there incompetence. I'm fuming mad, and I hope something can be done about this situation.

Phone Line Unlimited = $35.00

Also they said that there will be no cost to install. My first bill comes and it is $157.53. So I called the 800 number. They said the first bill is usually high and that the next will be $107.95. I said okay. Otherwise, I could say disconnect everything because it was still under 30 days.

Now I got the second bill and it is $146.40. I called several times and they put me on hold for an hour. AT&T sucks. Nobody wants to help. I had very bad experience with AT&T. Before, I thought they are good now, but I was totally wrong

Since the first week after installation, there have been unexplained gaps in transmission of television channels I am paying for. There are gaps in the recording of programs using the DVR box. Today, channel 272 has black screen at 4:30 pm, after I had watched a 1-hour show earlier in the morning. The U-Verse products were not properly tested. And every time I call for technical support, they couldn't define the problem. They wanted to replace the DVR box or I have to reset everything (modem, back-up modem, DVR box and television!). I am not paying the technical support work on a monthly basis all of these years. Yet, the cost of service goes up and the number of channels available in my bundle goes down. I am paying for so many stations that I never watch. Using the lowest bundle removes 50% of the stations I do want to watch. I do not watch sports at all, but have over 150 channels of sports channels to pay for. I do not watch CNN, but have 10 choices there. I do not watch foreign language channels as well. Unfair bundling and product defects have plagued me for years without resolution.

I signed up for Uverse Internet under a promotional rate of $14.95 a month. They never honored that price. They over charged me and they won't credit me the balance. Then, because of work related issues, I had to upgrade my internet service. Again, under a promotional rate, I was going to get to my upgrade for a monthly rate of $19.95. They are now charging me the full amount without the promotion. I was told I was going to get a credit and they haven't done it.

I have to have the internet for work, so I can't just cancel. This has been the worst customer service I've ever received. I'm told something will be done and was given some BS story about how it takes time for the rate to kick in and yet it doesn't change. I pay the bills so I don't lose service, but I fight it every month. Right now, I owe at least $75.

I have experienced bait-and-switch sales tactics with "Uverse" availability. They have cancelled my legacy service without replacing the existing service levels. Also, they attempted to upcharge for existing services when I decided to upgrade my Internet account. Moreover, they promised a service or price levels pre-installation but reneged on the agreement, claiming to not have "evidence of order."

I have had intermittent services from them for six weeks now. They send out technician after technician only to tell me they have fixed my problem but it only lasts about a few hours and then it goes out again.

I have spent more than 12 hours on the phone with them and have been transferred to non-existing departments, given bad phone numbers to register my complaint, put on hold for hours, and currently have been waiting days for a call back from a supervisor. Not to mention the last technician decided to bill me for the repair, which obviously was unnecessary because I am having the same issues!

AT&T called and offered me a faster internet connection, U-Verse. When I called to confirm the order, I found out that the service I was getting wasn't "real" U-Verse. It was a hybrid connection that is about half the speed I currently have. So, I canceled the order.

I was told to return the router to AT&T and was also told to get proof of delivery because, the rep told me, routers have a habit of getting lost in transit. When I went to ship the router on 6/6/11, I was told that I couldn't add any services to the shipment, like proof of delivery, because the postage was prepaid. I couldn't use my own packaging because the only identifying information on or in the package was the pre-printed label. So, the post office made a copy of the label and postmarked it for me.

Then I started getting collection calls from AT&T for the cost of the router, $82.32. I called AT&T 3 times and was told they had a record of the returned router but it would take 1-2 billing cycles to clear my account. There was nothing they could do to stop the automated collection calls that came twice daily.

Then today, 8/15/11, I got another automated call from a collection agency. They sent my account to collections despite the fact that they show that the router was returned and despite the fact that I have an open case on their system disputing the bill.

I called AT&T again today and they have assured me that the bill has been zeroed out. That doesn't help the fact that I've spent hours on the phone with them and now my credit may be damaged.

I have to add that on the same day I got my first collection call, I got a call from their sales department trying to sell me U-Verse again. When I told him they didn't offer real U-Verse in my area, he confirmed that but told me that I didn't need an internet connection as fast as the one I have now and should downgrade to their service. Unbelievable.

I have AT&T U-Verse accounts since 2009 and have returned cable and internet boxes twice. Also rebate checks were endorsed and signed by other than account holder, Freda ** of **, Columbus, Ohio with home phone number ** and cell phone number **. Unauthorized user signed on to the listed above account holder payments and were returned by Chase online.

I have a terrible time with cable and internet from several companies like Insight, Dish and AT&T. Now I am trying Warner Cable, which states you must pay a month in advance. My last account, I paid $83 for hookup fees, twice. Is there any way to resolve this nuisance?

I am currently paying online with Chase Bank 1 in Whitehall, Ohio. I need help for my U-Verse account, which is in dispute. The account number is **. Any info would be most appreciated.

my boyfriend and i have spent more than seven hours on the phone between three days trying to rectify a problem with ATT. however, everywhere we turn is an automated service, and when we finally get to speak to a human being it's usually the wrong department and they need to transfer us. then when we get transferred we get a closed office or the connection lost. it seems as though they really don't want to help people at all. our problem is that we uprgraded our internet service to U-VERSE, the modem we receive does not work.

we were also told to upgrade would be less expensive and only cost us $20 a month. well, days later and hours spent of our time, we just get a bill today for the U-VERSE for $160 and, again, we cannot get anyone on the phone to help us. we tried their on-line support and found out that they want to charge us an additional $48 to answer a question. it's incredibly frustrating and now we are facing a bill for something that doesn't even work. for a company who has monopolized the market you would think that they would do a better job, or perhaps they feel it gives them the edge not to have to give good service since there are few other places to turn.

all their automated services really put into clarity why it is that so many people are out of jobs and our economy is suffering. with a company like ATT they could really do some good for the economy but they don't. they reduce jobs instead of increase them, and they cause great stress to their consumers. this is not why we give them our money.

AT&T Uverse TV-Internet-voice was installed on June 3, 2011. The technician forgot to hook up second receiver in my bedroom and the phone service went dead one hour after the technician left my house. I called AT&T Uverse number in the afternoon of June 3 and reported the voice problem and also that the technician had not completed the installation of the second Uverse receiver.

A second technician came into my house at 8 a.m on Sunday morning, June 4, to hook up the second receiver and restore the voice service. He was here less than five minutes.

My June 11, 2011 AT&T bill had two extra charges for June 4, 2011: $55 for the second receiver and $55 repair bill. I have disputed these two charges with AT&T customer service ad nauseam for almost four hours--first, with two Indian call center people (800-288-2020) and then with two upper customer service people in the US (877-999-0788).

Finally the $55.00 receiver charge was removed as this receiver was supposed to be free and part of my original package deal. However, AT&T refuses to remove the $55 repair charge of June 4, regardless that this was a remedial action to finish the installation not done on June 3 by technician Barron **.

The ATT manager I spoke to on July 28, Mr Brown (NYC, obviously not his real name), said he would only reimburse me one-half of the $55 repair charge of June 4 because a repair person stepped into my house.

This is absurd and unacceptable. Why should the customer be charged for an incomplete installation the day before, regardless of whether it was inside my house or not? The issue here is that AT&T should be concerned with the shabby work by their technician and not with dinging the customer an extra fee to fix the installation problem. Obviously, the upper management of AT&T is not aware that their customer service unit is leaving behind a trail of unhappy, dissatisfied customers, thus destroying AT&T's residential customer base.

I can guarantee that after my one-year contract is up, I will no longer use ANY AT&T service in the future due to this customer service problem unless there are major changes to address how At&T deals with customer service complaints.

I've been begging to get this service, although after reading all the complaints I have no idea why. I've been waiting a month for service. I call and they say I'm scheduled for someone to come that day by 5pm, only no one comes. This is the fourth day this has happened. It's unbelievable...and no one can really tell you what's going on.

bought an internet plan at the begging of july and it was suppose to be installed and ready to use by july 8! it is 24th of july and i m still waitning for my internet connection! I jhave be on the phone forever bouncing from one to another! they told me that they were sending me tech to come to my house and fix it but nobody showed up!i dont know what to say!

I had ATT U-Verse bundled package installed in May 2011. I advised the installer prior to installation that my wife and I had two bellsouth.net e-mail address that we did not want to change. He advised that nothing would change. When the installer changed out my modem, I was unable to send or receive e-mails. He gave me a number to call, 1.800.288.2020, and when I called to get my e-mail problem corrected, I was advised that I had to pay $49.00 per e-mail address or take out an account for a year with ATT Connectech to get the problem resolved.

I am being charged $15 monthly for an ATTconnectech account that I do not want to get my U-verse e-mail correctly installed.

I had AT&T U-verse service installed on 06/10/2011. During that time which they gave me a temporary phone number (2055934732)with the guarantee that they could port my current home phone number (2057444804). To no avail, this has yet to happen. I have called and called. Each time I call, I am transferred from one person to another and no one really seem to know what they are talking about. In the meantime, I was paying two phone bills. On Friday, 07/15/2011, I told them that since they couldn't ort the numbers to cancel the U-verse vioce and I will just get my land line back .

Well in the process of that happening, both lines have been disconnected. So now, I am without phone service and have been since Friday night (07/15/2011). This has been one freaking nightmare. I am so discouraged right now. Since my phone service has been screwed up, I have basically been using my cell phone for everything (hoping that I don't go over my minutes). I've never used my cellphone as much as I have had to use it now. I am very upset about this. I am hoping that someone will be able to correct this problem. Thank you

In march I signed up with at&t for high speed internet The at&t phone sales rep gave me a list of their plans and I went for one that was $30/month for 12 months. A guy comes over to install it, he needs to drill a hole in our wall. My wife ask him if there is a charge for any of this, just to make sure, he says no. One month later we get a bill. It's $45 monthly fee plus $150 installation fee.

I call up at&t. They say they have no record of our 12 month contract and that the installation fee is correct, despite the sales rep not mentioning it and the technician saying it was free. I tell them this was not what I agreed to, they say they can't help me and that a supervisor will call back. Next day, no word from any supervisor, I call at&t again, same story. Next day, still no supervisor. What we do get is our internet cut of. More than a little peeved at this point we decide to give it another day. Following day, a Friday, we still haven't heard back from at&t and we still have no internet. I call at&t again. This time to simply ask how to send their now useless equipment back, before they start charging us rent.

Mid June, I call them again to try and get them to waive the fees and to pay a more reasonable amount. I still can't get them to waive any fees, pay them $98.31 and let them know I'm contesting the rest of the bill.

Today we got a new bill. Not only are there the old charges, minus what was paid. But they have also tacked on an $135 early termination fee. Which is pretty amazing considering (A) I was told by them there was no 12 month contract and (B) they were the ones who canceled the service. They are now asking for a total of $245.99.

July 13th I had previously noticed that the TV picture was freezing and pixilating, and had placed a call to U-verse Tech Support. A technician was to have arrived by 4:00 p.m. He finally showed up at 5:05. After running some tests, he determined that replacing the older contacts and fittings outside would resolve the matter. But he bungled the job, resulting in a total outage no TV, Internet or phone service. He tried to correct his mistakes for almost an hour, but was unable to do so. It was now 6:30 p.m. I had a business appointment at 7:00, so I asked what arrangements could be made. The tech promised to return the following morning before 10:00.

July 14th The time came and went, without him showing up or even calling. After the no-show, I contacted Tech Support, and learned that he had called in sick, leaving no information about the return visit. After a series of profuse apologies, I was told that someone would be at my home between noon and 4:00 p.m., and that the repair ticket was flagged "top priority." The new tech arrived at 5:35 (imagine if I were at the bottom of the list ... I'd still be waiting). He stayed all of fifteen minutes, and informed me that the problems were at the pole, and that we'd need a "line technician" to resolve the issues. That person arrived about a half-hour later, but was unable to make all repairs. He concluded that there was also an issue somewhere between the outside and inside wiring, and that the "premises tech" should not have left. He attempted to get one to come back out, but was unsuccessful.

July 15th The following afternoon, yet a third tech arrived, and did restore both the TV and Internet service promptly. As it turned out, the issue was exactly where the line tech stated it was. Both previous premises techs had failed to diagnose the problem correctly. After he left, I discovered that the extension phones did not work. I called him back, and he did return to complete the repair, although a secondary line on one phone is still out. I plan to discontinue that service anyway, so it's not an issue that requires further attention.

What should have been resolved in a matter of an hour took three full days of my time, most of which was spent babysitting incompetent AT&T "technicians." It should be noted that I am a Realtor, and depend upon phone and Internet service to make my living they are my lifelines. Not having the ability to get to my office for three days, and having no Internet access, most certainly cost me money.

This is hardly the only issue in the couple of years that I've had U-verse. On two occasions, after waiting over four hours each time, technicians neither arrived nor called; the residential gateway (modem) has been changed five times; three TV boxes have been replaced. There have also been countless other service calls to correct bad reception but this is the incident that has finally prompted me to change providers. Frankly, it's long overdue.

We called AT&T about an erroneous charge on our phone bill. The representative on June 20 at that time offered a "special deal" that would reduce our phone bill by $40. We were told there would be no additional fees and that a tech would simply have to adjust the phone box outside the house without meddling with anything inside. We reluctantly and stupidly agreed.

This "new service" turned out to be U-Verse. Within 3 or 4 days the U-Verse equipment arrived in the mail--2 huge boxes containing the router and a large battery backup. The tech told us that the service would start on June 24. That day, the tech arrived and turned on the service. We installed the U-Verse equipment. After activating, none of the phones in the house, save for the one directly hooked up to the box, would work. That night we spent over an hour on the phone. An agent told us that we would need someone to come to our house, rewire all of our phones to the U-Verse service and that it would cost us $150 + extra fees. We declined because we were told that the new service would result in no extra fees or work needing to be done inside the house and were never told that all the phones separately would have to be hooked up to this thing.

The next day, my mother was on the phone for three+ hours with multiple customer service reps, bounced from department to department, all of whom denied that they were the right department to help with our problem. These were the most incompetent people I've ever had to deal with. Hold times exceeded 30 minutes in between transfers. Finally a woman came on who told us that we could keep our U-Verse Internet (which was working), return to our regular land line phone, and give us the discounted price we were originally promised. We agreed . We were told by her that a tech would come on June 29 to our house to switch us over back to the land line.

On June 28, we received a call asking if someone would be home on July 6 for a tech to come here. After a half hour we explained the situation to the woman and said that he was supposed to come on the 29th and that since nothing had been done inside the house, there was no reason for him to need anyone to be home. She promised that a tech would be at our house on the 29th, the following day, by 5PM. Guess what? No tech. Not only that, but that morning, AT&T turned off our U-Verse so we have no working phones now!

Another two hours on the phone. I spoke with 9 different reps from 6 different departments. Every rep said that I needed a different department and that they couldn't help. I was disconnected while on hold several times. Nobody had the same information about our account or about our open service calls. It took an hour just to find out that the U-Verse had been switched off on their end but nobody seemed to know that we were supposed to have a tech come here to put us back on the land line. They didn't know if one was coming or had come. By the end, we were told that any time between now and July 4 a tech might arrive to do the required work to get us back on the land line. July 4 is another 5 days from now!

AT&T screwed us. This is the biggest group of incompetents I have ever had to deal with. They lied repeatedly about their offer, its details, and how it would be implemented. Someone needs to be held accountable. Who in this company is actually trained to do their job and is actually working? They apparently make their money by pissing off the customers.

I am completely fed up with AT&T (home phone and U-verse). They were deceptive in their selling tactics of the U-verse bundle (sold it without disclosing how the new system would affect our home security system and by lying about the ability and permission to keep the personalized ring) and subsequently, 1) I was without home security for weeks (I didn't find out until my home alarm sounded, but it did not notify the security company nor the police), 2) the put unnecessary holes in my walls trying to rewire, 3) I had no phone service for weeks, 4) they disconnected the wrong phone line, 5) I still have no voice mail (however, it indicates that I do on my bill), 6) I have made over 50 calls to customer service with minimal resolve (multiple transfers, broken promises, disconnects, no follow-up, and rude behavior--total lack of customer service skills), 7) when I asked for the Quality Dept, Legal, or Escalations, the reps said that they don't have them, and 8) several repair appointments where the repairmen never showed up.

I even asked one of the managers, that claimed she was the only one that could help me, if they monitored calls and that I wanted the calls retrieved, she said that they don't record or monitor calls. She further stated that if I had a complaint that I should just make it to her. I have missed hours at work, hours of time with my children, physical hours waiting on repairmen that never showed up and I am utterly frustrated. I believe that because AT&T has a monopoly on or local phone service, they have no accountability.

I feel I have no choice but to formerly complain and sue AT&T. In all my 25-plus years of paying bills, I have never felt so much pain, frustration and heartache over purchasing a product under false pretenses and not getting any type of compassion or help with my matter, which is still unresolved. I have cried over this and have become physically sick as a result of trying to work through these problems, all of which are not fault of my own. Unnecessary holes in walls (wiring mishaps), lack of sleep, cell phone charges when home phone didn't work, lack of work (rushing home early from work to meet repairmen who never showed up--on two occasions, pain and suffering.

On May 19, 2010, my wife and I started a bundle package with AT&T that included wired phone, Internet, and DirecTV. On Aug. 7, 2010, the Internet and wired phone was cut off. We called AT&T and they said we were overly late on our payment, and our service had been cut off. That was our oversight and completely our fault. We told AT&T we wanted to pay whatever we needed to pay so we could have service restored. Their response was it would take up to two weeks for service to be restored.

It didn't make sense why it would take so long to get reconnected, but the representative said if we didn't mind a new wired phone number, she could expedite the reconnection on our service. They are the experts, so OK. The reference number from that phone conversation was **.

Fast forward to Jan. 8, 2011, DirecTV was disconnected so I called DirecTV and they said they hadn't received payment from AT&T, and we needed to talk to them. I called AT&T and they said they disconnected our bundle package because we were late on our bill. I asked them why they didn't notify us of this, and the representative said we should notice on our statement that DirecTV wasn't in there, and once the bundle is disconnected there isn't anything they can do.

After dealing with the rude representative (his name was Albert), we asked to speak to a supervisor, and he told us the supervisor would tell us the same thing, but he would put in a request and they would call us back. Ms. **, the supervisor, called us back and did tell us the same thing that Albert did except very rudely, and we told her how rude she was and we would cancel service if this is how AT&T treats their customers. Her response was OK.

We canceled on Jan. 10. Being upset from the customer service, I decided to write a complaint to AT&T on Jan. 10. I was contacted by Karen ** on 1/21/2011 saying she would review my account, and was contacted again by her on 1/22/011 saying she needed to discuss my other account with them. I contacted her by phone and that's when she said we needed to pay our unpaid balance of $475.82. This was the first I knew that we had two accounts with AT&T. Talking to Ms. **, she admitted that they were not supposed to have opened a separate account with an unpaid balance with AT&T, but it happened and there was nothing she could do. She said she would mail me copies of all statements from both accounts.

I then received a letter from a collection agency on 2/11/2011 for the unpaid balance plus the agency's fee. I filed a complaint with the Better Business Bureau, and was contacted by a lady named Amy from the executive office on 2/28/2011. She went through the statements finding discrepancies with us being charged twice for equipment, reconnection fees, and charged inappropriately for DirecTV Showtime/Starz package. She explained that they did us a favor by opening up a second account to get our service restored. That favor has snowballed into my credit being affected, a collection agency after us, mountain of frustration, cancelled services, time consumed, and I don't believe the credit of $200 (she took off the discrepancies plus the late fees) that she was offering covers all of this.

AT&T made a mistake. They should have never opened up another account with us, and it has resulted in a lot of miscommunication and numerous issues. Even when we called to pay our bill over the telephone, you have to enter your telephone number to access our account, so that's what we were doing. We didn't realize we needed to use our old phone number as well. Also, Amy said they transferred the services from one account to another and it took one to two billing cycles, which it does reflect on the statement, but why wouldn't they transfer the balances. We could have paid off the balance on the first account had we known it was there, and also look at the statements. As a consumer, if we make a mistake by having a late payment, we get penalized with a late fee. Why is it when AT&T makes a mistake nothing happens to them? Their response is to lawyer up with all of the money they have snaked out of consumers. Also, what they quoted us to pay a month, which was $149 with autopay, or $164 without, doesn't reflect anywhere on any statement.

I would like AT&T to credit everything back on both accounts, and we part ways for good. Please help!

I have been a U-verse customer for over two years and during that time have been double billed numerous times. I have spoken with their customer service about this issue at least 6-8 times. The way they do this is by stating you have a past due amount that is due immediately even if you just paid your bill in full. So for example, my current statement says I have a past due amount of $164 and a current charge of $219 for a total amount due of $383. So once again, I called customer service to find out what the problem is and they said that the account is current with no amount due. At the risk of sounding paranoid, I now believe their statements are purposely written this way to confuse customers and sadly, to collect more money than they are owed.

And the reason I say this is because it has been going on for more than two years, no matter how many times I've raised concerns. I was under a contract with them and was told I could not cancel my service with them without paying an early termination fee of $300. When my fiance and I moved in together he took over payment of the u-verse account because I said I was so frustrated with them. He now understands exactly what I was talking about! He too has made numerous calls to them and spoken with customer service supervisors to no avail. We are educated, reasonable people and my guess is that if this is happening with our account, it is probably going on a lot more too. I hope you will look into this matter, because hard-working people are being taken advantage of by the misleading U-verse billing statements. Thank you.

I had an AT&T U-Verse account closed on March 3, 2011. I was instructed to take all my U-Verse equipment to the nearest UPS store to mail back to them. They sent me the mail invoice via email and there would be no charge to me. I was unexpectedly admitted into the hospital a couple of days before then. And a co-worker has "supposedly" returned my equipment in my absence. I received an email from AT&T, informing me the equipment has never been received. It stated that I would be getting billed for $300 if the equipment was not returned in a certain amount of time. Now here is the issue: I have called that 1-800 number about 30 times trying to get someone to assist me in finding out if the equipment has been received or not. No one was able to tell me.

I want to know how in the world are they not able to track that equipment by a serial number or something! It could very well not have been returned because I was not the one who took it to the UPS. I just need to know if they have not received it, if I need to send the money. It makes no sense for someone to have to go through all of this when they are trying to do the right thing. You can call the installation department and get all kinds of customer service because they want more customers. But if you are calling to try to get assistance with something, they do not have any help or answers for you. This is ridiculous. Is there any way I can get in contact with a human that is willing to give me some good customer service that works at AT&T?

On 5/2/2011, AT&T-U-verse took out $676.00 out of my checking account. I'm told that when I signed up for their service 2 years ago, I gave AT&T the authorization to take funds out of my account anytime they wanted if I did not return their equipment. On 5/3/2011, I called their billing department asking why the amount was taken out of my account. After 25 min on hold, I talked to a Mrs. ***** about the issue. She told me I am being charged this amount due to not returning their internet equipment. I had explained to her that I called and talk to a representative on April 20th. I explained that I moved out of state and I will return the equipment as soon as possible.

The representative gave me my disconnected number and told me where I can take the equipment. Mrs. ***** rudely responded by stating that I had enough time to return the equipment and even if I return the equipment today, I would get my money back. Moreover the rep was chewing gum while she was talking to me. It made it harder for me to understand her and made me very upset. I asked if I could talk with another person. She said that she was the only one that I could talk with. After I continually requested to talk with another person, she took my name and number and told me someone would call me back. I returned the equipment today, and I desperately want and need my money back in my account. I am not working and have 2 daughters to support. I can't believe this company can take money out of my account without my verbal authorization and with out any notification. Please help.

We order AT&T U-verse Cable TV, phone and internet. I was told it would take 3 to 5 hrs. to install. It took 3 days. And I had about 6 different technicians come to the house, each one pointing the finger at the last for the problems. One would leave and say, "you're all set for installation." The installer came out after I called several time to inquire as to where he was. The last tech said he would be right out. Finally about 3:30 pm he showed up, came in for all of 2 minutes, disconnected the 3 main TV's and my brother in laws phone and internet, who by the way has his own separate line and internet. And said he needs another lineman to come and now he left saying he'll return to finish the install when the lineman is done. The lineman comes out saying "you're all set to go and left." The installer never returns.

I'm 2 more days without our Comcast TV service and my brother in laws phone and internet. After I had to call when I heard nothing from AT&T, they set up another appointment. Another installer showed up, I told him about the trouble with my brother in laws separate phone line and internet. And he said the lineman hooked it up wrong and he had to leave to do some line work elsewhere. In an hour or so he returned and says, "That last lineman didn't know what the hell he was doing but now you're ready for installation". He then said it's ready to install, but he has it hooked up to my brother in laws lines and not ours, the 2836# which is the number we've dealing with AT&T through the entire set up process.

I told the installer that it's supposed to be hooked up to our phone line. He's very adimit that it doesn't matter, it will work just fine. But after he left, my brother in laws internet does not work and he has difficulty hearing on his phone. We've been on the phone for literally hours try to get this rectified being bounced from on phone operator to another. Finally one man told us you can't hook it up to another line like that and that we may have to pay to have another outside box installed. I cannot get any satisfaction from these people. They never call back when they said they will and are masters at passing the buck just to get you off their phone. Please help me deal with this company. I'm powerless.

My complaint is about the customer service when you call in for assistance. When I called in for assistance, the people I talked with couldn't speak English very well. I had a difficult time understanding what they were saying.

This is my problem: On April 13th, we had AT&T U-Verse installed - TV, Internet, a business line added. We also were to have our home phone and the telephone number changed over from SuddenLink. Everything was done except, my home phone was not changed over to AT&T. So we have not had our home phone in 2 weeks. On 4/13, the tech called AT&T and told them there was no order to change my home phone from SuddenLink. He requested them to put in the order. He told us not to cancel SuddenLink until we were notified by AT&T which never happened. I called AT&T on 4/18 and they had no order. So a tech was scheduled to come out on 4/21. He never arrived.

I called back on 4/25 and was on the telephone for over an hour. I had to talk with four different people who kept transferring me. In between each person, I was forced to sit on the line for a very long time in total silence never knowing if someone would come back on the line. When someone did come on the line, I had to report my problem several times because they did not understand me. The last guy scheduled a tech to arrive at my home today between noon and 4 pm. He told me to check the appointment on the internet, the day of the appointment. When I did, it said there was no appointment scheduled. So I got online with an AT&T U-Verse chat person. Just as I finished talking with the guy, the AT&T tech arrived and just finished the job (we hope). He said our number will change over this Friday. The tech was great. It's their phone personnel that have the problem.

AT&T service is **, here is what I filed with the BBB on Feb. 16, 2011 On Thursday January 27, 2011 I went to use the internet and it did not work. I looked at the modem and the internet light was solid red. I unplugged it and plugged it back in to reset it. That did not fix the problem, so I called the 800 number. I was transferred to tech support, and after an hour or so with the tech he said that it was a billing issue and transferred me to them.

The billing rep said that they tried to bill the credit card on file on January 27, 2011 and it was declined. I asked why, and she stated that she did not know why. I then asked what needed to be done to get it turned back on. She stated that I would have to just add another card so that is what I did. After that was done I asked when it would be turned back on. She said it would be back on within 4 hours but she would have to transfer me to someone else because she did not have the power to turn it back on.

The next lady told me that the other rep had already did everything needed to have it turned back on and it would be back on within 4 hours. I questioned her on why it was shut off without any type of notice that there was a problem. She stated that she did not know why and that a notice was being sent out that day.

After 4 hours the internet was still not working, so I called back and was told that there was nothing that could be done as that department was closed for the night. On January 28, 2011 I called back. After being transferred about five times and hung up on several times I was told that I was totally removed from the system and I would have to sign up for a new account. I said, "Fine, let's do it." After a few minutes I was told that the internet was no longer available in my area. The rep then told me that she would have to contact someone to open the line back up and she would give me a call back in a few minutes.

After several hours I called back and was told that there was nothing that could be done until the order to have me completely removed was completed and to call back tomorrow. I asked this rep why all of this was done with out any type of notice that there was a problem with this account. They stated that they did not know why and that I should have been contacted first.

So on January 29, 2011 I called back and was once again transferred around to a bunch of people before I was told that the order of removal was completed and that they would have to put in a work order to have the line reopened so I could be reconnected. I was told it would be completed that night and after that we can move forward. I asked if this will work and was assured that this will work but will take a day or two.

On January 30, 2011, I called back to check on the work order and was told that it was denied and I would have to call back the next day as that department was closed.

On January 31, 2011, I called back once again and was told that there is nothing that they will do for me even after I was told by several people that I could get the internet turned back on. Later that day I went down to my local Verizon store and signed a two year contract for $80 a month. I am capped at 10 gigs of data a month, which is less than what I had been using with my wife having to do school assignments online and me running my online business plus all of our other personal stuff we did online.

On February 2, 2011 I got a call from a technician stating that he was coming out to hook up my internet. This was totally unexpected as I was told over and over that there was nothing that could be done. He tested something at the box on the house and said every thing looked fine but he was going to go check the wire at the port and would call me when he was done. After about 30 minutes he called back and stated every thing was hooked up and should work, I told him that the internet light was still red and he said that I would have to call and they will have to set it up on their end.

I called the 800 once again thinking that there still might be some hope but boy, was I wrong. The first rep I spoke to put me on hold after I went through the entire story. After a few minutes he came back on the line. He never said anything but I could hear him breathing then he hung up on me. I called back and went through the automated thing and found out the work order number for the tech coming out to the house (**). The automated thing said the order was placed on February 1, 2011 but I never talked to anyone at AT&T on February 1, 2011. After finding out this information I talked to a rep in the sales department. She stated that she could not help me and that the technical department would be able to help. She then transferred me, and after a short hold I got a new rep and explained every thing once again. She had me try too long in a few time and said the account was still shown as inactive and there was nothing that could be done.

On February 4, 2011 I received a letter dated January 31, 2011 that stated that there is a problem and that I have ten business days to resolve the issues before my internet is shut off. My internet was disconnected on January 27, 2011, three whole days before the letter went out and 2 weeks before the service was to be disconnected. I would like to know why was my internet turned off before the letter was even written.

I have never had such poor service with any other company other then AT&T. Every time that you have a problem and need to call AT&T you get transferred from one person to the next and none of them can solve the problem. How can a company function with one part telling customers one thing and another part of the company saying something else. The CEO needs to do an episode of the show Undercover Boss to find out just how terrible the customers are treated.

On 2-16-2011, I had to file a complaint with the BBB to get my internet turned on after it was turned off by mistake.On 4-1-2011 AT&T responded back that every thing was turned back on and I would be credited one month.On 4-14-20011 I got an email stating that my bill was ready and guess what, that credit was not on there. I called that billing department and they said it was too bad I don't see any notes about it.I would like my credit to my bill that is due 5-2-2011.

I signed up in October 2009. I have had numerous technical and false advertising problems since signing up. Advertisements state you can get 4 Recordings at 1 time. After installation I could only do 1 HD channel or 2 regular channels at one time. None of their ads had any clause. Tech Support and Corporate office both stated that it was unfortunate and somehow confirmed that all I could get was 1 recording at a time. Nothing more was done.

October 2010, after numerous phone calls to tech support, over 15, a phone tech support manager stated that I could possibly get 2-4 recordings at one time. This was based on some reading he got. Other tech support people who came to the house and phone support discounted the manager and stated only 1 recording at a time based on their readings. Finally a tech who visited the home stated initial installation was incomplete. If done correctly, I could have had the 4 HD channels recording at same time from the beginning, October 2009. All issues were finally corrected after 3-4 months. So I thought.

At the present time, I still have the problems with the internet and TV. I do not get returned phone calls from the Manager of Tech Support. I currently have a phone call out to the corporate office yet again. Substandard service, every single Tech Support person has told me something different. There have been over 20 tech support people out to the house in a 6 month period. I spent over 40 hours on the phone. Not good to waste 1 work week on the phone.

I have been a customer of AT&T for many years. I am 63 years old and am on disability so I had to move October 2010 to something more affordable. At the time I thought it would be cheaper to do a bundle instead of paying separate for my Cable and phone. I saw advertized for $99 a month U-Verse for one year. I signed up for that package with a rebate of $100. It is now March 2011 and I have been struggling with them for all these months to get billing straight. My bill has been over $200 every month. I have to split payments because I cannot afford it and then I get harassed 5-6 times a day. I only signed up for the basic and feel helpless and used. They owe me, not I owe them!

I ordered AT&T U-verse bundle on 11/26/10. An appointment was scheduled and a tech showed up to my home on 12/18/10 at 2:30 p.m. We had all furniture removed (away from the walls) for access to the tech. He pulled our phone jack and left wires hanging. He said he would be sending someone else because "it was above his realm." AT&T returned and contacted my husband and indicated that techs would not be available until after the "New Year. "

Well, it's well after the new year and to date, no installation. They told my husband, Ralph, they would be cancelling the order because they don't service our area. It doesn't make sense because there is a "telephone pad" in front of our house that AT&T always services. We've searched the AT&T U-Verse website for availability and entered a neighbors address (**) and it indicated service is available. Why didn't AT&T verify if U-verse was available at our address prior to sending us an e-mail with the order and account numbers?

I had the service for a month and cancelled due to a problem they could not fix. which was fine. We cancelled in November but due to their combined billing system I have had a bunch of problems with being double billed. I took care of all the problems which were a headache but customer service was always nice and worked with me.

After the problem was fixed and I finished paying my bills before December 31, they now know keep pulling money from my bank account. I never had the direct deduction set up I told them I didn't want it and numerous times I have told them to take it off my account. But after my final bill was paid I then received a charge on my debit card for 26 dollars. I called them and told them that my account was cancelled and there should be no further charges.

She assured me this was the last charge and it would close my account. I let it go again because the customer service representative was very nice and it was a small amount so I just said okay and left it at that. Then exactly a month later I had 5 dollars taken from my account. It's a small amount but it scared me that they could still pull the money out after all the discussions I had with them and after the previous final amount of 26 that they swore was the last amount.

I called them the next day and another very nice representative assured me this shouldn't have happened she couldn't even see my bank information and my account was definitely closed so she credited me the five dollars back. Now two weeks later I received a bill in the mail for $165.00. On the bill it says in the event of not being paid by march, they'll debit from my bank account because I am set up for automatic deduction. It states that this is an early cancellation fee which they specifically told me was waived due to the specific service problem that happened without cable.

I am going to call and once again talk to I'm sure another very nice person who will probably tell me its another mistake but I frankly do not know how else to prevent this in the future. I have way over paid for their service. I feel like my kindness and patience has been taken advantage of. I feel like my sense of privacy has been breached because they continue to go into my debit account and withdraw money without authorization.

I am 8 months pregnant and financially and physically this has caused me a lot of stress. I know the amounts are small but this is a difficult financial time for my husband and me.

I ordered their U-Verse bundle in Sept 2010. They wouldn't sign me up unless I put a bank card on file, Which I really didn't want to do because I've had my identity stolen before. They offered a 30-day money back guarantee. Well, we didn't like their service at all, the internet lag a lot and the basic cable was, well, basic. So I canceled within the 30 days using their automated system. I never received anything in the mail or email in October, so I assumed it was said and done.

Then November rolled around, much to my dismay not only did they not cancel it, they also charged me a late fee on top of two months of service on the card they had and set-up for auto payments. When I finally did get a hold of a person they couldn't tell me why they had "no record" of my cancellation or why I was charged a late fee when they had my card the whole time and took out two months of charges the following month. It's very frustrating!

I ordered high-speed internet from AT&T U-verse at the end of November 2010. I canceled the installation of AT&T internet one business day after setting it up. Within 2 days of cancellation, I received the hardware for installation which cost over $100.00 and which I was told I would receive a $75.00 credit for. I sent the hardware back to AT&T via their enclosed return labels. Although I have extensive experience in shipping via various carriers, these labels were extremely uninformative as to the carrier and I saw no tracking data. I dropped the package off at my local post office directly to an agent and they also could not tell it was not for them.

I received a bill for $105.10 in January and called U-verse billing support. I was told they had not received the return and I would be held responsible for it if they do not receive it. I was also told that they deal exclusively with UPS for shipping. This was not clear on the return shipping label. I have seen other reviews saying that even with the tracking info, people are still being held liable for the amount of the hardware returned to AT&T. These practices seem like a very good way for AT&T to make a bit of extra revenue off their customers who cancel, but AT&T should be aware that they are alienating their customers as well.

Beware of subscribing to this service, which requires you to purchase hardware outright. It seems to me that AT&T is getting tricky with returns as well. Based on the shipping labels I received, I don't really think they wanted the equipment returned to them. It seems that they would rather have their customer on the hook for the amount of the "returned" hardware than actually getting it back.

I have been experiencing a service outage since 12/19. I Contacted AT&T technical support on 12/21/10 in order to repair and restore service. Customer service rep stated that that they would require a person at the residence of the service in order to let 'in home' technician in to have access to interior hardware related to service in order to troubleshoot and very service outage.

I told the customer service rep that I had troubleshooted all hardware in question and that I have determined the issue to be signal coming in from exterior and requested that a field tech inspect lines in as well as the junction box. i also mentioned that the service outage was the second within a year of service and that they followed the same procedure and that an outdoor field tech was required in order to restore service previously.

AT&T customer rep insisted that procedure must be followed and that indoor tech would have to send a ticket for an outdoor one to come for repair service. I made a technician appointment for Christmas Morning as that was the only available time when I could be present at residence. The indoor technician came to troubleshoot service and verified that issue was with outdoor line, the technician immediately put in a ticket for the field technician repair service.

The service is still out to this day. I contacted AT&T technical support prior to filing this complaint. The AT&T representative stated that he saw the repair ticket open and could not give any further information to a non-account holder and that the prior customer service agent had dispatched a repair technician to the subscriber address with proper verification and broke procedure and company policy in doing so. The customer service agent that I spoke to today also stated that any further information would require the actual account holder to verify account security information to provide any further service. Presently the subscribed service with AT&T Uverse has been out for 11+ days and this is the second outage that we have experienced within a year of service totaling at an estimate of 18-20 days.

My wife and I separated in May, she called and had my phone and internet turned off, as she was the primary person on the bill. I was on the bill as a co-applicant, in which case had she not paid the bill I would be billed. I called AT&T to have my service reconnected but they said I could not have the same, and that the internet was not available in my area, and I still have their 5300 SpeedStream modem that I was using when they turned it off. We had a bundled package and I wanted to just turn my service back on. The nightmare begins, I was calling from my cell phone and the first day I was on the phone 5 to 6 hours and never got anything accomplished. I was switched from one person to the next over and over again, and no one could reconnect my internet,

The second day I called, same thing from one person to the next, until I was switched to this really fast talking woman that told me she would take care of me. She set up a date, 6/7/2010, to connect the internet and phone, and she told me, ''This is what I am going to do for you Mr. **, I see you have satellite TV. I am going to update that and bring in all new equipment". I asked about getting a third receiver in my bedroom. She said. "Sure, you can do that" and set up the installation for 6/8/2010, the day after my phone and internet were to be installed. Well, I didn't get the phone or the internet on the 6/7/2010 date but I did get a contractor out to install the satellite TV, only it wasn't dish network as I already had in service. It was DirecTV, a different company, but wait this is AT&T, right? I had no ideal I was being switched.

I tell you the contractor was a joke, The installation is shortie. He used the same cables and even told me that he didn't think one was very good going into my bedroom but yet he didn't replace it. There are about 5 or six splices in the cable, and form the dish that is mounted on my garage. He ran the cable in the gutter of the garage, and even spliced it there, a very unprofessional job to say the very least. I called and tried to get this service canceled and I was told I would have to pay a large early disconnection fee, which I later found that I had 15 days to change.

They never told Dish Network and I had 2 services going at the same time, only I was not aware of the Dish Network still being in place since the contractor had taken the dish a threw it off of my garage, A little over three months of service and its quits. I called DirecTV and they said for $49.99 we can fix that for you. Now six months into the service, it's out again, and I am not paying to have it fixed. This is rip off!

I was mislead by AT&T and they tell me I have to contact DirecTV. I called AT&T, they sold me this service under false conditions. I feel that I should be able to return the equipment to DirecTV and without having to pay a early disconnection fee as I never ask for it to start with.

I had been using AT&T DSL since I moved to Chicago 3 years ago. Every time it would rain, I'd lose service for a day or so. Otherwise, the service was fine. It was very steady and very high-speed. I've had service techs out on several occasions, and none could find the reason for the problem. The line from the pole to the house was replaced due to squirrels having chewed through the outer insulation (this didn't help, but no one could figure out why I was having the service interruption due to rain). One of the repair guys suggested I look into U-verse, so I called and was told it was available in my area. Speed would be in the 30Mbps - 45Mbps neighborhood (DSL is around 5Mbps) so I jumped on it.

They installed U-verse, and speed is very slow. I called to complain, and was asked to perform a speed test, which read out at 2.5 Mbps downstream. Customer Service rep said that's what I was supposed to get, and when I told him I was promised 30 - 45 Mbps, he said that the only speed available in my part of Chicago is 2.5Mbps! When I told him that I wanted to switch back to DSL, he said that DSL was being phased out of my area, and that (surprise! surprise!) they were trying to convince current customers to switch to U-verse. (Maybe they're promising them unbelievably high speeds in order to get them to switch?) Anyways, I cannot go back to DSL. I was asked which mall kiosk I ordered U-verse at; I told him I ordered it over the phone. He said that their order tracking software says it was ordered at a Mall kiosk, so they now have no way of finding the employee that promised me something that was never available! Looks like it's time to check around for other providers to get DSL service back.

Eight days and no service. Three people came out and replaced everything from the wires to the boxes. As soon as they saw I connect to the internet to watch TV, I got the runaround. I think they want to force me to cable. They may have split AT&T just not enough. My options are limited in this area. I called them 15 times, etc., when hell freezes over.

Yesterday, December 1 2010, was the big day that we would be able to get rid of Time Warner Cable and obtain the latest greatest, state of the art, so 2010, fiber service in AT&T Uverse. Here is my story: AT&T maximum bandwidth coming into a home is 32Mps. 'Newer' subdivisions, like Pabst Farms (a subdivision in our area) obtain this 32Mps bandwidth because AT&T runs fiber optic cabling - then utilizes CAT5 /6 cabling to 'branch' into each household. This is what AT&T sells and what AT&T preaches that all of their customers receive. The 32Mps bandwidth is then shared among the HD televisions, internet service, and phone service.

The phone lines are utilized from various "boxes' that AT&T has at various locations scattered across the state. The only reason that they utilize the old phone lines is to save money. The tech stated this to me.

AT&T installed everything yesterday and left. HD / DVR in living room, HD receiver in family room, HD receiver in our bedroom, and an HD receiver in my son's room. Along with this, my package is to have the high speed 12Mps internet service and of course our phone. Just for the heck of it, I checked my internet download speed when the tech left. It was, and still is, 4.5Mps.Last night, I was watching the Buck's game, when all of a sudden I lost my picture and an AT&T blue screen came on saying that 'another television in my home has "interrupted" your program'. I went upstairs and found out that when my wife turned on our bedroom TV, she was shown an AT&T blue screen stating that in order to watch her Fox 9 o'clock news, she would need to "interrupt" another television within the house'.

It gets better! Typical with satellite and cable, AT&T gives you all the movie channels (hbo, cinemax, showtime, etc. etc.) for a 3 month period for free. We were no exception. The first thing I did was go to each television and stored a parental code so that no programming exceeding PG-13 could be viewed without knowing the parental code. Last night I woke up at about 2:00 am, hearing strange noises coming from son's bedroom. When I went in his room, I quickly realized that he accidently forgot to set his sleep timer - and his TV was on. When he had gone to bed, he was watching Home Alone on Cinemax. Well what was on his television was ** that cinemax shows on their late night programming. I thought me somehow didn't set the parental code thing up right, but found out that I did do it right. It blocks R rated movies but not "M" rated movies! You guessed it. I'm right back to Time Warner Cable with my tail between my legs!

I changed my service on Oct 29th 2010. To save money, I was quoted $154.00 per month plus tax for the first 6 months and then it would go to $171.00 per month plus tax. Well, I opened my bill and it was $326.04. I called right away to complain and they said I would need to speak to the manager and he would have to call me back.

Well he called me back and said all I ordered was the TV service, that was a flat out lie. Did I get these prices out of the air? Second, she said she needed a credit card to put the order through so that nothing would be billed. However, when I opened up my bill, she added automatic payment on my credit card. I guess that was just another lie! The manager said there was nothing he could do.

I asked who I could speak to so he gave me some number and, guess what, they are not there and no name to talk too! Please help, I got ripped off.

AT&T came to my home and installed AT&T Uverse on November13. That night my TV was freezing and I couldn't access the internet. It was raining so I thought that maybe it would get better the next day. The next day, I was experiencing the same problem and called AT&T, and the earliest they could send a tech out was 2 days later. The tech came out and basically did nothing because it happened to be working. The next day, I started experiencing the same problems so I reset the boxes and it would work for a short period of time. I continued to do this the rest of the week.

On Friday night when I came home from work, my TV was showing a blank screen and if I reset or unplugged the box, it still wouldn't work. So the next day, I called AT&T and they sent a tech out the same day and he rewired the lines and told me that I would be seeing him again. Twenty minutes after he left, I experienced the problem again. So the next day, I called AT&T and basically told them that I no longer want their service and to come back out, and disconnect my service and reconnect my old cable service which I hadn't called and cancelled their services because AT&T wasn't working for me in my area because the original tech who installed AT&T told me if AT&T doesn't work for me, they can reconnect my old service.

AT&T told me the techs cannot disconnect and reinstall another company's service. So I told AT&T that if they come back out to my home, they would have to come when it is convenient for me when I get off work at 6:00 pm. AT&T called my previous cable company to set up a time to come out and reinstall my cable at no charge to me. So the plan was to have AT&T and Insight at my home on Monday, Nov. 22 at 6:00 pm. AT&T came to my home at around 4:30 pm and someone was at my house but had to leave. So I told the tech over the phone to leave my house and not to run any more test because it doesn't work. He agreed to leave.

When my daughter came home around 5:00 pm, another AT&T tech was at my home and asked her were was the cable box, and cut my cable line. I thought that was very unprofessional. My previous cable provider came at around 6:00 pm and fixed my problem.

We were billed for a DVR service we never requested and they tried to sneak equipment into our home for upgrading the phone service without our knowledge or consent. I am also filing with the IN Consumer Protection Agency. They billed us for the DVR and dropped it as soon as I called. Can't they be sued for committing fraud?

I do not require an attorney. This email address was given to me by an AT&T telephone sales representative at *** *** ****, which was the number given to me by the persons about whose conduct I am complaining. I want you to communicate this complaint to the appropriate department at AT&T.

Two people, a young man and a woman saying they represented AT&T came to my residence front door this afternoon between 4:00 and 5:30 pm selling subscriptions to the Universe TV and internet system. The young man came first with a presentation. I told him three times I was not interested and finally he left after I asked him if he understood "No." He said no, he did not and literally skipped off the porch. About one and a half hours later, a woman came to the door with the same spiel. I told her I had just told the other person I had no interest and asked her to leave.

She persisted in asking me questions about my current service and why I had no interest in AT&T's services. I told her of the previous visit. She said that made no difference. She said if I did not answer her questions I would remain on the prospect list and someone else would call on me. I asked her to notify AT&T to take me off the sales list. She said I would have to do that. When I asked again ,she told me she "would try" but she doubted if it would make any difference.

As she finally turned to leave, I saw the first AT&T representative on the sidewalk next door to my house. I asked him if he didn't just try to sell me the service. He answered yes and said he "apologized." I called to them that I was going to turn them in. Both of them crossed the street, laughing, appearing to me to take what I said very lightly and to make fun of my response to their very unprofessional and rude conduct.

When I signed up with AT&T for their bundle discount, which includes my home phone number, internet and TV, they included what channels would be provided. Now they are starting to drop channels, such as Food Network channel and for my wife Hallmark channel. One of the reasons I took this bundle is for these channels, which from what I understand they are going to start making these channels an extra cost. That is not what I signed up for. If I have to abide by a contract, why shouldn't they.

Shouldn't they be refunding money to me for the loss of these channels? They are charging me the same amount per month or give me back these channels I am being charged me for. It seems that AT&T can get away with whatever they want. This is not the first time I have had problems with them changing the rules of their contracts just because they can. Where is my discount for not getting what I paid for?

AT&T is refusing to provide the channels listed on the package we purchased. They are haggling over a price with the Scripps Network. We have always thought that we should not have to pay for channels we do not view or do not want in order to get the channels we do want. It seems Scripps Network is holding AT&T hostage just like AT&T and all other cable providers hold each of their customers hostage everyday. As usual the real victim here is the consumer. When will you protect all Americans from this unfair practice? We should be permitted to pay for only the stations we select.

At this time AT&T has an agreement with their customers to provide selected packages without interference due to their disagreements with their suppliers. We are not getting the channels for which are paying. AT&T should be required to give each customer a refund for each channel removed from the customer's agreed package. AT&T has substituted channels in place of the missing channels, channels which we do not want to pay for. We continually pay for channels we do not want and now we are paying for channels we do not receive.

UVerse stopped televising shows from Scripps broadcasting, including my favorite ones, HGTV and DIY. They just disappeared without warning. Everyone of my DVR's shows from this company were deleted by AT&T. I paid for those shows to watch at my leisure. Do we have any financial recourse?

I paid for the DVR to record these shows to watch when I wanted to. They are now gone. I don't watch live TV as I work long hours. I believe they owe me at least the money I paid for cable for several months, not to mention punitive costs.

Nothing. They pulled the plug on (Hallmark, HGTV, DIY, Food Network, GAC) some good programming without giving me and other our shows back but add 10 new Hispanic channels, I speak English. I have made my payments in good faith that they would redeem themselves. As of today, 4( HGTV, DIY, Food Network,GAC) more channels were removed.

They say, they are "fighting for us" but their track record is weak. Hallmark has been off for three months, and today another lost of channels. Yes, I have called them, left a message on their FB wall, and wrote an email. I don't know if you can do anything but I would appreciate knowing that you at least looked into this for consumers. Yes, I am checking with other providers.

I have AT&T U-verse service bundle up service for internet, home phone and TV. I feel like I have been charged too much each month for years. My service charge every month for the bundle of 3 services is $144.00. Then, they are charging surcharges of $11.80, a $3.96 TX local video franchise fee, same service tax recovery $0.78, federal universal service fund $5.19, Texas municipal right of way fee of $1.55, then government fees and taxes of $10.27? How can we afford all these extra charges? Please check into this. Also, I have tired several times to downgrade my TV service via their website. They give the option to change the plans but when I choose the lower price service, they block the web page. When calling, they keep you for hours, sending you to different departments. Every time they do that, you have to start everything from the beginning.

I called AT&T in August to have my phone number changed, and the representative looked at my account and said, you are paying too much for home phone services. I agreed with her and then she start to sell me a bundled service for AT&T U-verse. She and I quote said, you can get TV, home phone, internet and wireless for much less.

I told her I was interested. She states that my monthly bill for all the stated services here would be 218.98 for 12 months and then 278.98 thereafter. I was stunned and repeated what she said and asked her several times are you sure. She said yes and asked me how many cell phone lines and minutes I used monthly. She sold me, my concern was that I didn't have a credit card and that previously when I wanted to change, I had to have one but she assured me that now they took debit cards and that I would have to sign up under auto pay to get this service.

When technicians came to install it was under the wrong apartment number and my neighbors existing internet was disconnected. My neighbor was furious thinking after a representative at AT&T gave her my personal information and convinced her to file charges against me for mail tampering as the only way I could have had her internet shut off.

I never have had any problems with AT&T until I signed up for U-verse and to have my reputation degraded like that by an employee of this company that had no proof that I did anything and it was their mistake is appalling. To be sold a bundle not combined services and to not get it is bad business. I was sold a false deal and they are not living up to what this representative sold me! I want what I was sold: TV, internet, home phone and wireless for 218.98 for 12 months and then upgrading to 278.98, period. I have contacted the company several times and been given the run around.

I called today, (10-7-10) and was finally told that was impossible and that nothing could be done. I do have emails from the representative that sold me the bundle. They responded to the BBB that data charges, text messaging and insurance was not included in the bundle deal, which was never mentioned to me or made clear that these charges were excluded.

We contacted AT&T U-verse on October 8, 2010 to inquire about service availability for our home in Coral Springs, Florida. We were interested in TV & internet service. AT&T U-verse said they did provide these services at my address.

I scheduled installation for October 29. During the weeks approaching our installation appointment, I was informed by two different neighbors that they had tried to have U-verse installed and it wasn't available for our neighborhood. I immediately contacted AT&T on both occasions to relay what each of my neighbors had said.

AT&T insisted that my neighbors were wrong and they guaranteed they did offer service at my address. The AT&T tech showed up at my house for installation only to tell me that AT&T U-verse is not available in my neighborhood. He didn't even have to check. According to him, there isn't enough cable in all of South Florida to get this neighborhood connected.

So, AT&T could care less that they wasted my time, gave out wrong info, and sold me a bundle of services that they can't provide. This is basic fraud, yet because they are a huge company, they get away with it.

I called AT&T to order U-verse internet and phone. I was quoted a price of $64.99 a month for the both. I was told that it would be self install and that I didn't need to be home; all the materials would be sent to me and I just had to hook up the boxes and I would have the phone and internet. I was thrilled because I was still using dial up and it was really slow.

I was called by the AT&T tech that everything was good to go, that I was all set and could hook everything up. I got home that night and hooked everything up according to the directions that I was sent.

The internet worked fine but the phone did not work. I called AT&T and the tech on the phone told me that he would help me get it working. It was finally hooked up and working except only one phone in the house would work. I called the next day and was told to change a few things around and it would work. I came home and tried everything I was told. Still only one phone would work.

I told him that I had gotten an error message saying that "Gateway Authentication failed". I signed off and got back on again and it was fine. He said, "Oh, you have a Gateway computer?" I said, "No, the box you gave me is called a Gateway!"

So then he told me the reason it did not work was that my phone was not digital. I threw it away and got a new one, came home and hooked it up and still itdid not work.

I called again. I was told they will send another guy out and I told them to please send someone out who at least pretends to care. So I sit home for another day waiting for AT&T and he shows up and stands at the door and says that I can't have more than one phone? He could hook up more jacks for $150. Really, I was never told that because I live in 2 -tory town home and would never buy a service that you can only have one phone. I refused to pay $150. I told him he could leave.

I called again, one more time to be told that I needed to go home and pull the plug out of the box outside and he guarantees it will work then. I asked him if that was the only problem, why hadn't either of the guys that came to my home pull that plug out? I go home that night and pull the plug and it still does not work. I called again.

I asked for a Supervisor, I am put on hold for 10 minutes and am told there is no one available to talk to me. I told him to have someone call me back. At least 11/2 hours went by. Someone finally called me saying he is a supervisor, Matt, and he can walk me through this and it will work." He wanted me to hook up the phone a different way but my phone cord was not long enough. He said that I should buy a new one and he would call me back the next night and stay on the phone with me until it is hooked up. He asked what would be a good time to call. I told him after 8. I rushed home and he never called. The next day I called again and Ken told me that if I were at home he could help me but I was at work so I asked him to give me a supervisor. I have had it.

Here I am for the third weekend sitting all day waiting for a tech. She says he will have instructions not to leave until its resolved.

After sitting here all day, the latest tech said he could hook it up for a $55 fee. I told him that with all the aggravation I have been through that I am not giving AT&T another penny. I have never dealt with a company that gives me a different answer every time and I still have only one phone. How do you stay in business? This is just ridiculous. This whole thing has been a nightmare.

It has been over a month now and I have gotten nowhere except being told it can fixed for more money. Are you kidding me? I have put more time and energy and into this than they have, by far! I am sending this to anyone and everyone who will listen. Hopefully this does not need to happen to anyone else.

I place a call to AT&T to cancel my service before the end of my buyers remorse agreement. My bill is $192.15. I was told by the representatives that they bill one month ahead of time. My question is--what happened to the buyers remorse? I understood that I would only be billed for the time I used their services. This is a flat out lie! I informed the representatives that this is not what was explained to me when I decided to try their services. I asked for a manager and the representative disconnected the call. I tried to call back but the office is closed. Go figure. I signed up for U-verse and Internet with them as well.

They promised me $109 a month to sign up for Uverse and a 400 dollar rebate. My bill has been almost three hundred dollars a month since March. No rebate. What can I do to get out of this mess?

I had AT&T U-verse service at an apt. When we moved, we wanted to have our service transferred to our new residence. U-verse was not available at our new location. I proceeded to go through Charter for our cable and internet instead. I have been billed for service since leaving the apt. and contacted the company to rectify the charges.

I just received notification from a collection agency that nothing was rectified. This is from 2+ years ago. Now it's a black mark on my credit report and even if I call, I can't guarantee that anything will be resolved. What legal standing do I have?

Account # 100370770. On June 22, 2010, I contacted AT&T U-Verse to notify them that I would be out of state for several months to take care of my mother who was very ill. I spoke with Blake and asked for options available to me that could bring my monthly costs down while I was gone. He was very helpful and advised me to change my cable service from the U-200 package to basic and just suspend my internet and phone services. All I would have to do is contact AT&T when I got back and they could bring my service back to its original settings right over the phone.

I returned and contacted AT&T on September 8 in order to restore my services. I spoke with an AT&T representative who did not know what she was doing as she had to constantly put me on hold in order to get answers to my questions. Unfortunately I did not take her name. I requested to speak with a manager but was refused. She let me know that my services could be restored on September 16. I was never given a reason as to why it would take over a week to restore my phone and internet service. Since I was going to be out of town to pick up and bring my parents to temporarily live with me, we set the restoration date to September 24.

I contacted AT&T on this date with additional questions and spoke with Leslie. I again asked to speak with a manager and was told none were available. This time, I pressed the issue further and Leslie let me know there was nothing a manager could do that she could not provide for me. I then asked what exactly the role of the managers at AT&T is, and her response was all they do is walk around. I was on the phone with Leslie for about 45 minutes.

Apparently, my phone number (913)** was with Charter Communications and she was getting them to release it. I did not know who Charter Communications was and Leslie informed me they were another phone carrier. Now, my date to restore my internet and phone service would have to wait until October 1. On Thursday September 29, someone from AT&T contacted me to let me know there was a problem with restoring my phone and internet. They said something about Comcast and at this point I asked the representative to read the notes on my account.

She wanted to put me on hold while she did this and since I was working, I requested she contact me after work hours. That evening, I was contacted by someone else at AT&T, ID #**. At this point, I am beyond upset. I wanted the contact number to their executive offices. She refused to provide me with that information, put me on hold, and said that someone would contact me immediately. I have yet to speak with anyone at AT&T.

Door to door sales team approached me with deal to get TV and home phone for half of what I pay now, and TV channels I have with DirectTV would all be available. I had 30 days to try it out risk free, if not satisfied, they would come out and reconnect my land line and satellite TV at no charge to me, and pick up their equipment. None of this was true. Half my TV channels were not included, although the order form plainly stated I got the two packages that did include all the channels. I only got one. They don't come out and re-hook anything. You have to do it yourself. They don't come pick up their equipment, you have to ship it back to them and AT&T charges you a connect charge for a "new" phone line. Which thus far has taken me four days of stress and aggravation and it's still not done.

I have had AT&T for a very long time and satisfied with their services for many many years until I made a move from ** Street to ** Way in Sacramento in April 2010. I now have a different image of their professional services and of the motto to satisfy customers for what I have been through the past five months. I was told in April when I called to find out about my move out, move in balance, that I could get the bundle deal from a customer service rep who made me believe that I would get a bundle deal. This is all of what I have with 3 different companies for less than what I pay in total to each for only $99.00 a month, tax and license which would still be less than what I pay now.

They say I will also get a Visa card which $29.00 would be applied to the installation and the rest was mine to use any way I wanted, whether it be shopping at Walmart, shoes or even to buy gas. The rep asked what I paid for all 3, T-mobile $65.00 for 500 minutes, nights and weekends free and unlimited texting; Comcast, $15.00; and AT&T for internet and house phone and said, "oh definitely you'll be paying less and with A-Uverse more stations. Well, I took the deal and it has become a financial nightmare.

I have been receiving outrageous bills and for the past couple of months after repeatedly trying to resolve the matter, being hung up on, the extended wait on the phone to discuss the issue, being charged for every call to your company (I feel questions to your company should be free), being transferred from the reps from one department to another and end up at the same department wasting time and holding for 15 minutes all the way up to 2 hours.

I am very dissatisfied with your rep's promises to provide me with better deals than your competitors, just to get you on contract and to charge services to the max any and every possible thing you can when you don't commit to your promised promotion deals. This to me is false advertising and your customer service reps are trained inappropriately to just hang up on the customers. Some reps can't tell you their last names and what call center they are from. Some can give ID, some can give all three and others argue not too.

That's when their role comes in to pretend they have been disconnected but yet they hang up on you. This is definitely unprofessional! I have never received such inefficient, unworthy, rude services from any company within a five month period. It is poor service rendered and it is not customer satisfaction at all. It's highway robbery and a good way to cause a person to have tachycardia (racing heartbeat) or heart conditions with raised blood pressure. Then you have to call back, hear the voice prompts and start the call all over again. Tell me, whose time is being wasted, and on AT&T's behalf, do they really care? I signed up with reasons to think I was receiving a great deal offered and to save money trusting a well known company whom I've done business with for a long time. I was lied to, just to lure me in on a promotion and contract.

The last supervisor I spoke with who took interest to assist me and give me the last figure I paid of $197.56 was Nathan from the Nevada call center I.D. #**. Also on the three way call was Joy (billing supervisor for Landline Dept) who made all adjustments of my phone bill and told me that they were waiving fees that amounted to $431.66 and left the balance of $197.56 which I was to pay. I did not randomly pick this figure myself. My understanding prior was that I had unlimited texting and nights and weekends. I received a bill this month a few days ago showing I now owe $346.47. Those fees were never waived from the previous month in August for the over charges on the conference call arranged by supervisor Nathan and Joy to be waived.

I have made my payment of $197.56 and will make my payment of the $168.40. With all due respect, I want to be off of your contract as I am very dissatisfied. I mentioned the times I was placed on hold took away time from work and the times hung up on caused me to have headaches and raise my blood pressure. I look forward to hearing from someone. I don't have a home phone because of your wonderful package deal, which at one time I did and was very happy, I only have so many minutes, not promised with unlimited texting. I would like a deal like the one I originally had, one that your rep promised would outdo what I had and be a much better deal saving me money. That was so untrue. I, as a customer should not be treated in this manner at all. Consequences are no home services, limited use of cell, unwanted stations and outrageous bill, which has put me in a financial rut when promised a really good deal that would save money.

I was solicited by one of AT&T contractor employees, who came to my house because she had my address on her list of residents the company wanted her to solicit for Uverse service. She assured me I would be saving exorbitantly if I bundle my cable, Internet, and telephone. She stated the reason being is that AT&T was going to change out the copper wiring to fiber optic and it would cost me $170 if I kept the current system that I have. I was happy to know I would be saving on this deal so I signed up for it.

We made an appointment for June 30 and the technician came out and did the wiring. Just before he left I became concerned about my alarm system and I said to him, "Let me call my alarm company which is Ackerman to see if everything would be okay". I was told by the Ackerman representative that they were not compatible with Uverse and there would be no signal coming through to them if there was a break-in/or a problem at my house. The representative spoke to the technician (John by name) and then he said to me, "I will just go outside and port it back over to analog and you'll be fine".

From the moment he left my house that day I was without a dial tone in all my phones for 10 days. In total I spoke to about 15 people before I was able to get my telephone service back on. I had death in my family and I had to use my cell phone to stay communicated to my family members from all over US including Jamaica West Indies. That cell phone bill came to over $400 all because I didn't have the use of my house phone.

Everybody I spoke to advise me that the bill would be adjusted and I must wait for a new bill and they would adjust it to compensate me for the inconvenience. I was not told that I would have a new account because of Uverse and I wasn't informed that I would be billed separately for Internet and telephone. Not only that, but whatever the technician did when he hooked up the cable to my TV it affected my DVR player and I can't use it anymore. I called about that and to this date I have not received compensation for that either.

This ordeal have caused me to go to the doctor twice because I have constant migraine headache from the undue stress that I have endured. AT&T also sent my name to collection company for past due payment that I should have been credited for because of the inconvenience they caused me. I am stressed out over this to the point I can hardly sleep at night and the headache does not go away because I am looking at a total bill of over $500.

I need to be credited for the entire amount to compensate for the the traumatic ordeal that they have put me through. I hope you can assist me in resolving this issue because I have had this service for the past 15 years and I have never had such an experience.

We have been called numerous times, usually around dinner by obviously unqualified people trying to sell us Uverse. I would like this harassment stopped.

Unfair predatory tactic, if the averse equipment is not returned to them in 21 days of termination of service they bill you $163 for the equipment and send it to an aggressive bill collector. They never told me this when I signed up for the service.

I subscribed to Uverse on Aug. 1,2010 the next day I requested my phone be put back to a landline as we often lose power and the backup battery lasts only 3-4 hours which I didn't really think of the consequences of that intil then. Since then it has been a total nightmare. I have spoken to at least 20 people requesting my phone to be set up properly with little result. Everyday a new problem. Also, no one is able to provide me with a definite monthly cost.Each person gives me a different amount and then transfers me to some one else who, I'm told, is the right person. I have spent many many minutes into hours on hold or being transferred. Today my voice mail was not working. I was told it had not been connected when in fact it was operating correctly yesterday. Three people later, I was told to call a different number which I refused to do. I had had enough. I am sorry to have changed my service.

I signed up for A T&T U-verse, telephone, cable and internet. They started out giving me a good deal without a contract. Within 60 days they started increasing all my rates and adding services that I did not order. When my bill went from approx $110 to $150, I started comparing my statements and found exactly what I said above. I then decided to return to Comcast. Comcast took my order and said they would take care of porting my home telephone # to their service. I notified AT&T on the 9th of August and told them my service was being cancelled as of 8/14. On 8/14, my landline telephone number was ported to my cell phone and my landline telephone was not working nor was my cell phone.

The Comcast technician was at my apartment from 12.30 to 3:00 on 8/14 trying to get this resolved. I contacted AT&T to arrange to have their equipment picked up and I was told that I would have to return it myself via UPS. I am 69 years old and disabled. I am not able to carry a bag of groceries, let alone 3 pieces of equipment. I work 5 days a week so I requested that they have someone pick the equipment up on a Saturday. Again, they said I would have to arrange for the return. I called the Illinois Commerce Commission and they said that they could not help me but gave me the number of the AT&T Executive Office and I talked to Roger **, 1-800-592-5386. He did not return my call so on 8/16 I called him again and he said they had no record of me calling to cancel my service. I call AT&T on 8/9, again on 8/11, and again on 8/13. Mr. ** said he would have to cancel my service on AT&T because it still showed as me having service.

When I cancelled my service with Comcast, they came and picked up the equipment and gave me a receipt showing proof of return. AT&T has technicians going out on Saturdays and even Sundays, so why can't one of them stop and pick up their equipment like Comcast does for their customers? Comcast had installations all day Saturday and they were all returning to Comcast from AT&T.

What recourse do I have? I live in an apartment and cannot leave equipment in the lobby and i cannot take off from work to wait for UPS. The main thing is that equipment is bulky and too much for me to try and carry. Please advise.

I changed my account to U-Verse because I got a phone call from AT&T that if I bundled, my payment would be lower than what I was paying. I was paying $165.00 without the internet that was separate. I just received a bill from them for $344.10 for one month. I have charges on my bill that call out additional AT&T U-Verse charge.

I was charged twice for receiver fees. I have $135.00 on prorated charges that I don't understand and the surcharges. This bill is for one month. I can send a copy of this bill. AT&T Billing is also very hard to understand for the consumer. And for a one-income family to pay this, is ridiculous. Please help.

I paid a $450 deposit on 5/4/2010 for U-verse TV, but it couldn't be installed due to the wiring at my apartment. After many calls to AT&T to get my deposit back, Mary called me and told me that the money was returned to my bank on 6/4/2010 and gave me a tracking number. I called my bank, they tell me that's not their tracking number. I called Mary back and told her that I did not get the money and she didn't return my calls. I leave many messages and offer to send my monthly bank statement from June.She still won't call. I finally get a called on 7/6/2010 from Lisa ** from the same office. Her extension number is **. She said that a check was mailed on 6/4/2010.

I never got it so I ask for a copy of the check. She called 2 weeks later and says that they sent her a copy of the check, but it had the wrong name and address. She said that she would have a new check sent to the correct name and address. It's now 8/3/2010, Lisa ** called today and she is still working on getting my refund. This is 3 months after I paid the $450 and 2 months since they said it was mailed. Lisa said that she will get it straightened out but can't tell me when.

My husband and I decided to sign up for AT&T uverse in May 2010 and without hesitation he signed up for the combine billing. Right away, we had problems.

First, they cut off our auto pay and weeks later I received a call from a representative stating that our account was delinquent and we owe $179+ so I called and tried to make a payment and explanations but the representative could not take the payment so he suggested I go to the main store to resolve my problem. Now I go to the store and explained to an agent what happened and since they couldn't take the payment, they suggested to cancel combine billing and just go with separate bills.

I figured that my problems were over. But today, there is a letter stating if I have forgotten to make payments. Past due amount was $483.14 and I have a total balance of $695.36. I am rattled by the amount we owe when all this time, I thought I've been paying for our bill. Their website is www.uversea.att.com and it shows how much I pay and it stated that I paid for the bill. Please help.

As of July 24th 2010 late morning, I was out-of-town. I had found out why I didn't receive any incoming call/text when I'd tried to make some of the calls to my ill parent to let them know that I am fine and safe. But, I couldn't make any call! So the only person that I'm able to call from my mobile was, 611.

I spoke with the representative named Blake with AT&T wireless. I told him what happened and he told me that he's more than happy to assist. By looking into my account, I had a past-due amount that was supposed to be paid before July 4th. Right then, I explained to Blake that I already made a payment not too long ago, as the matter of fact was it was on July 2nd for the amount of $275.00. My new balance is not due until August 4th, but we're still in the month of July, here. He went over my account again and told me that the AT&T Landline Department had placed the suspension, for a non-payment of $219.00. Where did they come up with that invisible $219 coming from? Yes, I called it invisible. I never received any notice by mail nor email. That's my term of it, it's like when I'd made that payment of $275.00, it all went to AT&T-wireless.

But how would I know when I'd made a payment online, and knows whom or which side it went to. Either the wireless or the landline? So, after speaking to Blake for good 65 minutes, I was transferred to Carol, and she sounds like she's still asleep in her sleeps. But, I did gave Carol a chance to go over my account. She told me the same thing, that I have to discuss the matter to AT&T landline. After trying to communicate with Carol for 75 minutes, I asked her to transferred me to the supervisor. I wasn't sure what she was trying to explain to me, after I'd let her finished with her ends, she told that I have been going over my minutes, since November of 2009.

What? She insist and explains to me that by looking at my account, I have been going over my minutes since November of last year! I asked Carol, how come when there's time, when I'd have the chance or moment to logged on-line to check my account, it always shows that I have over 2000 minutes of rollover, that's important that I have to use it before it expires. As a matter of fact, it always showed also in the statement and until now, how can I be over of my usage of minutes, knowing and seeing my rollover minutes, and not to mentioned that I'd been over my minutes since last year.

I have to ask Carol to transfer me to her supervisor. She did, and now I got Rebecca. She's the Manager of the Customers Department. It's funny when you asked for the supervisor, they 100% sure to transfer you to the supervisor. Instead the manager, where I worked at, we do have the supervisor and manager. Anyhow, when I asked to speak to the supervisor, instead you get the nanager, oh well!

I spoke with the manager and she went over my account again, and also I have to remind her that I'd been on the phone for one and a half hours. She went over my account and told me that I was being charges for two different plans. That's what it showed from my ends. One plan I is paying for 700 minutes and the other plan I is under the family planning, as of June of 2010. I am very speechless at this moment. I don't know what else to say to Rebecca, but she insists of fixing the matter right away for me and have it square away in a just few minutes. I told her that I have been on the phone now just to have this suspended matter solved, instead I have all of this glitches of charges on my account!

She fixed all of the errors and again, she offer a discounted rated, but she cannot have my wireless back on until I paid off the $219, plus for the restoral fee of $35. I don't even want to asked her if it's $35 for each line. I left it like that, now in order for her to go ahead and have my service back on, I have to pay the $219. She had transferred me to the AT&T line land billing department, and I was on hold 35 minutes and got disconnected by their end. I had to stop and think about this whole matter, and it's been very stressful and depressing. Now, I know my ill parent are worrying of me, my brothers and sisters are worrying of me!

As of the same day, it's in the late evening now, I'd decided to contact the AT&T wireless again. Now I got Andrew on the line, and he went over my account, and asked me what kind of assistance he might assist me with. I told what happened earlier from the late morning to the afternoon and I'm trying to get this matter solved. I gave him all of the information, and he told me that I have an outstanding amount of $209, and suggested me to contact the AT&T line in the morning, since their department now are closed. Okay, now I have a different amount from $219 to $209. After that, I have to tell him a little bit of the scenario of what I have been going through. He told me by looking at my account that I did call earlier in the day, and the manager had made an adjustment to my account. He insisted that there's nothing that he'll be able to assist me with and that I have to wait until the next day to contact the landline department.

On July 25th 2010 (Saturday), I contacted the AT&T landline and spoke with Mona. She gave me a different amount of $209.92 just to be exact and I'd gave her my same scenario and she suggested that I need to call and speak to the supervisor because it showed that I'd called in on July 14th, and went over my account with the representative from the landline named Blanca. That's the representative at fault because she didn't warn me or mention my balance due before any interruption with my service.

She transferred me and now I got again the manager named is Anna. She told me that she, as a customer, is responsible for making her payment. I explained slowly and clearly that this matter shouldn't happened in the first place. I spoke with the representative from their department about my balance, and also clearly explained to me that my new balance will not due until August 4th 2010 and also removes some features from my account to help save me some money.

Anna said that she cannot do anything until my balance is paid in full. She apologized that it's the representative who should explain to me about the balance. I told Anna, that it's the representative's fault and asked if there is any way I can make an arrangement to pay at least half of balance and at least have my service back on. She said, "no" that won't happen. I have to pay the full amount in order to have the service back on.

They also told me that the Wireless company took all of the balance toward their account, it shows that my wireless account shows $0 balance. The wireless has no control, either they got their money in half or in full.

My ill parent was so worried of me. My friends and families suggested to cancel with AT&T and go to Verizon. My ill parent was very happy to see me to be alive and to back home safe from out-of-town. It's been a depressing matter, and it's going to be continued on while I'm still with AT&T. I wish that I could go ahead and cancel my contract without any penalty and take my service to a better company.