I would like to suggest that you consider adding Create TV to your list of stations. Why not take one of the stations off and put Create TV on? There are many more educational programs on Create TV compared to some of the stations that have the dumbest programs.
Consumer Complaints & Reviews
I had Atlantic Broadband a few months ago. I thought the service was going to be really good. I got the whole package, except for the phone. They told me on the phone that I had to pay all this money upfront before they would even come and install. I really was not thinking at that time because I know of a few places that like to get their money upfront, so I went ahead and paid the money. It took them forever to come to my house and install it. Once they decided to show up, not a day later, my cable cord would not work so there I was left without internet. That made me mad because my fiance at the time was taking college classes online.
Needless to say, we were both annoyed and frustrated. So therefore I had to call customer service. Those representatives are very rude and they are of no help. I finally got my new card and then not long after that, I got my first bill. They had charged me way more than what they had quoted me on the phone. Not long after I got that bill, I told them to take all the movie packages and stuff like that away to lower my bill. Of course, my bill was about the same price before. Atlantic Broadband is a joke and a ripoff. So I advise any of you, new customers out there, to rethink what service provider you want because Atlantic Broadband is not the way to go. Very disappointed to say the least. Big thumbs down!
My daughter is a student at Allegany College of Maryland. Atlantic Broadband has a monopoly on the housing at Willowbrook Woods for students. These units are 4 bedroom apartments. There are 5 buildings, three floors each, so it’s a lot of students. My daughter and her roommates agreed prior to installation that they would get a TV in the common living room area and a wireless router for internet and then divide the cost by 4. The cost was over $100 per month for this service. Imagine their surprise when the technician arrived at installation and said that he was not allowed to hook up in a common area unless 3 or the 4 people got it individually in their rooms. More or less, if you pay $300 a month, then I can hook up in the living room.
They are robbing these students! When asked why, they lied and said that it was Willowbrook’s rules. I know this is a lie because in the Willowbrook Woods contract, it clearly states that Atlantic Broadband is the service provider and that Willowbrook Woods has no control over cost and services provided. They are taking advantage of these kids. My daughter refused to be part of it, so she just got the wireless internet and they split that. The technician tried to talk her out of splitting that by saying about "stealing information". But they have it password protected and they have been fine. Very disappointed!
I returned my cable boxes and they still send me a bill, saying it wasn't received. I know it was because I dropped it off myself.
My Internet is running so slow, I can't type fast. Travis Operator # ** was so good to me that I can't even tell you. I hate automated systems and Travis walked me through what I needed to do so I can type faster, and I asked him to transfer me to a supervisor that I could complement him on and I got a voicemail! I was upset so I hung up. Then, I called back and talked to a lady who would not help me out, and then I hung up again. I called back and talked to Al who was so good to me as Travis was. He left a message on all the supervisors' voicemails, so one of them will call me tomorrow.
Here is the problem. I've called Atlantic Broadband many of times for different reasons, but never have I called and got the awesome quality of service like I did tonight from both Travis and Al Empy. They are what customer service is all about! Thank you so much Travis, and Al. Y’all are awesome, and I hope Atlantic Broadband knows that. Love y’all customer Service experts, Travis and Al. Have a blessed night!
My area just got service. I signed up, got the call for the installation date and she said I had to pay before they install. I said, "Okay, do they take checks?" She said yes and I told her that I wasn't sure if I was going to get the TV cable or not, but I did want phone and internet, and if I changed my mind I would call back. I didn't change mind and took the day off and waited - no one showed up. I called and she told me she cancelled because I never paid ahead. Well, I have never paid for installation until they came to my house for anything like this before, so she did not explain that to me on the first phone call. She took my money and we set up another date and in the meantime, I have canceled my other internet and TV provider and had to go without 3 more days.
Again I sit here and wait. Nothing! I called, no answer. I called customer service and I was told the girl had everything in computer, but neglected to tell the technicians that do the installation of the date, so I cancelled everything. The service rep called me back (Monday) and told him what happened. He tried to get me to change my mind by setting up a date that they would come to install after I got out of work so that I wouldn't have to take off and would call me back. Well, that date turned out to be Friday. I would have to wait 5 more days and he did not even offer me a discount of any kind for my inconvenience so I said no thanks! So on top of all the aggravation of that, I went to get my other service to reconnect and I have to pay a reconnection fee. Believe me, I am so pissed right now. I would never recommend Atlantic Broadband to anyone!
We signed up for Atlantic Broadband internet because it is supposed to be so good and such a good price. Well, they did not tell us that the hook up would not be wireless and that would require additional equipment and charges. I also called and complained about the service - seemed slow and it was "choppy" (sometimes cutting out). They blamed it on the wireless router. The router is brand new. When I called and complained that I was dissatisfied with the hookup and what was transcribed and the internet service itself, the rep promised me a month credit. When I called them again because I had not received a bill, I was advised there was no credit nor were there notes on the account. I talked to a supervisor who told me they would not credit my account for such a complaint and they would not honor what I was told on the phone.
For at least 6 months now my telephone service has been going on and off. Every time I call they say it is my fault in some way, but they reset the system and magically my phone service is restored. They never offer to credit my account with any money. Two weeks ago, I agreed for a service tech to come out and look at my wires. He was supposed to call 30 minutes before he came out. I never received a call, so I do not know whether he ever showed up. I would assume not because my phone service still continues to go off and on. In the past 4 days, it has been off for at least a couple of hours each day. Today, 7/31, is the icing on the cake. It is now 7:30 and my phone has been out since 4:00 (that I know) and I have been trying to call the service and cannot get through. I have made 8 phone calls and have been on hold for 10 minutes before I hang up. I never get to talk to a person and just get the recordings. I am really disgusted with the service!
Rates Raised - Why are your rates constantly rising without prior notification to customers and why would mine go up $10 in one month?
For the past week our cable goes down and up. I want—no, I demand part of charge, which is very high, to be taken off the bill. I pay for service not on and off service. And in all events, I will have my lawyer contact you, not reverse.
I work all week, and all I want to do, is come home and watch one program. Why can't you all get it right. I hate this cable company, and I am thinking of getting DirecTV.
For the past 3 to 4 weeks I have been getting 1 to 7 channels with same exact program or movie at same exact time. Plus, for months and months the same movies on all free on demand. So, are only the pay programs different?
I had shoddy television service for the better part of two years, and they never seemed interested in fixing the issue (partially because most apartment complexes in the area don't offer any other choice for TV/Internet). Last month, I complained again about my television issues and they sent out a technician who diagnosed it as a building-wide issue on their end. He said he would make a note of the issue and arrange for a technician to fix it for the entire building. After coming back from out of town, I arranged to have the issue fixed. Instead, they sent three technicians (very friendly ones) who again diagnosed it as a building-wide error on their end, not mine. They said they would have a repair technician come in on Monday and when I told them I couldn't be home because of work, they told me I would not need to be. Monday was a holiday, so I got a call while at work with a customer service rep asking me why I wasn't home to let the technician in (who had never even called). I explained what I have been told and she said she would let the technician know and take a note of it in my file. When I called that evening to follow up, I found out that not only were none of the aforementioned notes taken in my account, but they were trying to charge me for not being present for my appointment.
I complained to Cathy, a supervisor, about these issues with a lack of communication within the company for about 30 minutes and she said she would fix it and scheduled a television repair technician to come by on Saturday. She also comped me one month of internet service, although she didn't mention she was comping me at the price before their most recent service hike. On Saturday, after waiting all afternoon, the technician called and said he was almost near my building to fix my internet. I explained to him that the issue wasn't internet-related, and he realized that he had been the one who came out originally a month earlier for this issue. I told him not to worry about it since it was a dispatcher issue and called the on-duty manager to complain. She sympathized with my issue and made a specific effort to point out that Cathy had done a very poor job and even read directly from Cathy's notes from our 30 minute call earlier in the week: "Recurring issue; Comped him one month of internet service. " The manager told me she would investigate and refunded me the service charge that Cathy had neglected to remove. She apologized profusely and arranged a call for me with the location's senior vice president, who also apologized for Cathy's actions.
Today, I received a bill for over $100, which is double my regular cable bill and there is no explanation why. I called to complain, again asking to speak with a supervisor, who turned out to once again be Cathy. She showed no sympathy for my issues, simply saying "I wrote down notes for what I was required to write (recurring issue), but I must have accidentally clicked internet instead of TV. " She also claimed that they were charging me late fees for not paying last month's bill, despite having set-up auto bill pay months ago and having over $800 in my account on the date they said the payment didn't go through. I have arranged to speak with Cathy's direct supervisor again tomorrow, but I do not know what can come of it because they have no intentions of helping me out due to the lack of options. I spend hours every week calling and complaining to all levels of management, yet even when I complain about a lack of communication and note taking within their company, they don't even make a note of that, let alone my real issues. Now they're trying to continue to overcharge me for services never provided and sending me letters about phantom past-due payments.
Two channels were taken off/no change in billing. They advertise "On Demand" daily on almost every channel, but it is not available in the Uniontown area. Their internet/modem is outdated, wireless connection performance is so inadequate- it's worthless. I spent a lot of money on a wireless connection and it's performance is so slow I cannot use it.
DSL service was disconnected due to error on the part of AT&T. My fiancee has never been late on paying our bill! When we called to research what the error was on 8/22/09 at 1 am, we were initially told that our service was mistakenly disconnected, due to inactivity on the phone line and email account that was associated with the account. We never use the phone or the email associated with the account.
As a matter of fact, we haven't had a phone in our house in over 4 years. We were told to call back on 08/22/09 to talk to a supervisor in order to get the issue resolved. We called back at around 10 am on 08/22/09 and were told that they were working on the issue and they would call us back once it was resolved. We waited until 4 pm and still hadn't received a call from anyone. So we called back and, once again, started to receive the runaround. We were told that the orders department would be closing in 30 minutes and no one would be able to help us on that day.
The operator on the line then went on to tell us that they would elevate our issue to a supervisor and it should be resolved by Monday and they would give us a call. I called on 08/24/09 at 1:42 pm after not hearing anything from anybody all day. After getting the runaround again for 45 minutes, I was informed that no notes had been placed on our account and the issue had not been elevated to a supervisor. I was then informed that it would be an additional 2 to 3 days for the issue to be corrected.
I'm a Division manager for Distribution company and I travel 2 to 3 weeks out of the month. So when I'm a home, I work from home, due to the fact that my closest office is 30 to 40 miles one way from my home. Also, the fact that when all of this occurred, it was my weekend visitation with my 23-month old daughter. I normally work from home on the weekend in order to do payroll and invoices for my Division. This also enables me to spend time with my daughter. I was unable to do this, due to the fact that my service not being restored, at no fault of my own.
I ended up having to drive into the office to work (my computer requires that I'm on a secure network). So does my personal time, time spent with my daughter that I only see twice a month and my gas/ mileage not mean anything? My girlfriend also had to travel to the office, in order to do her work also. Our main use for our DSL service is for us to be able to leave the office and work from home. Otherwise, we would be stuck working at the office until very late at night or even have to do an unnecessary commute. Finally, we were told that we would only be given a month of free service to make up for the inconvenience. Once again, let me stress that my bill has never been late and it was strictly and error on their part that they are jerking me around on!
On April 8, 2009, I purchased a notebook computer since I needed internet services. So I was told to put down $150 deposit, I did. I took the notebook home and was not satisfied. I took it back the exact same day. I was refunded for the notebook, but did not receive the deposit back. I was told I would receive the deposit back in 60 days. I was told I would receive a bill in the mail with a zero balance, I did. Now when I called AT&T, there seems to be a problem with them recognizing my number. It's under another name. In the Wireless Service Agreement, it states AT&T will refund any activation fee if I terminate within 3 days of activation.
On June 18, I spoke to a rep by the name of Alim. He gave me a complaint number **. He told me to fax to 1-866-478-7863 with my receipt of my deposit. Alim told me that my situation would be resolved on 6-22-09. All I'm saying is it took less than 3 minutes to receive my deposit, but it's taking almost 3 months to get my deposit back. I'm asking that this can be resolved in a professional and prompt manner. My $150 can be used in many ways right about now. Gas, food, bills.
I spoke to Reginald ** regarding getting my internet service reactivated. He claimed it was on during our conversation, but he offered to upgrade me to the new "6.0" service. I explained to him in detail that I did not want the upgrade, and that Comcast was offering the same thing for $20 per month, where his offer was for $47. He then became rude and stated it was fine if I wanted to switch. I asked for a manager. He transferred me to someone's line. I left a message but no call back. Later that day, I learned that my service was not reactivated and that Mr. ** "slammed" my service with the more expensive upgrade. The representative, Ms. **, went through the records and confirmed it was his doing. He should not be trusted with personal information or account records. If he will steal a sale, he will steal a credit card or identity if given the chance, as most criminals start small. The next day, after making the complaint to his department, my account was completely closed down?
AT&T does not know what customer service is. I normally stay away from rebate offers because of the fine print and the hoops you need to jump through but the one time I fell for it here is what happened. 1) Router/Modem rebate Upgraded to Elite 6mb service online and ordered the 2Wire modem/router with the advertised free after rebate offer in october 2008. There was no rebate info online or in the box with the equipment. I called AT&T to find out what i need to do for the rebate. AT&T said there was supposed to be a paper in the equipment box for me to return. The rebate info was entered over the phone and i was told it would take about 10 days to see it on the reward center website. I checked 2 weeks later still not posted. Call back and they said they don't know why It didn't go through and i should check back in 10 days. 10 days later it shoes on the website. 10-12 weeks is what is stated for the $79.95 check to be mailed.
I check back in February and still not mailed. Check back March 11 2009 and it it gone from the website and still no check. Call AT&T rebate line again and they say it was declined. This after almost 5 months. No reason given for the decline. I was told to call customer service number. 3/13/09 called customer service and they said they cannot do anything and i would have to call the Rebate center? 2)Worst automated phone system ever. If your question pertains to anything but Tech support or billing you are in for some frustration. My rebate question is not recognized and i am sent to billing to wait for 10 minutes just to have the billing person say I can't help you but I can transfer you to rebate center to wait another 10 minutes.
I ORDERED COMCAST TO REPLACE MY PHONE AND INTERNET IMMEDIATELY AFTER THIS CALL. 3) U-Verse order from 2008. Ordered U-verse service from a door to door salesperson. This was going to save me about $40 a month. Took a vacation day from work for the anticipated 5 hour install. Almost 4 hours into the installation the tech informed me that U-verse was not available in my neighborhood (the same neighborhood AT&T had been canvassing for the last 2 weeks). This news also came after the AT&T tech had cut all my Dish Network cables.
After 2 more hours the AT&T tech still could not restore my Dish network service to all of my Tv's. It took about 10 calls, 5 hours, 20 different people that couldn't do anything helpful but transfer me to someone else that was equally unable to help, I got a supervisor to credit my account the $50 that Dish Network charged me to repair what AT&T damaged.
Used a Vacation day in vain. Spent about 15 hours total on the phone (mainly holding) with AT&T ijn the last year. Time is money...at work I could have billed 15 hours at $150/hr
I ordered high speed internet with AT&T and was instructed that it was a do it yourself installation. There was a $128 charge up front for the service itself, the router needed to connect to the internet, and shipping. I agreed to this and my account was created. After waiting for the startup date, the day finally came when my services were supposed to be turned on. It didn't activate so I called and the representative I spoke with said that it would be turned out at some point later that day. No other information was given to satisfy my complaint.
Ultimately, I called back nearly a dozen times relating to my services not being on. I was given the run-around each time and I finally decided to cancel services with them. In the router's box was a card that stated that, by returning the router within thirty days, there would be no charge on the account. I did so and wound up with a bill for the full $128 from my first estimated bill. I called them up (again!) and ended up getting transfered to several departments, each saying I had to speak with someone from another area. I ended up speaking with someone who acknowledged that my router that was sent had been received but was not cleared from the account yet. She said she would do this for me. I waited for about a minute and she then told me the router's cost was off my account.
I was then transferred to a billing department where I was told I would be refunded for the rest of the balance minus shipping. I agreed to this as well, after protesting even that charge since it seemed like I would be paying them to have inconvenienced me as much as they did. About three weeks later I received a collections notice from a third party stating that I owed AT&T $128. It has also appeared on my credit history and is still there today. It is the only smudge on my credit.
I've had many of the same issues that other people seemed to have. I've called 4 times in the last 2 weeks to move my service. Then each time afterward, they've told me that it would work on a certain day (before 8PM). But each time it hasn't worked. So I spent almost 2 hours on the phone yesterday. I have had no internet for the last 2 weeks. Each time the rep has told me that something needs to be fixed and that they'll file an urgent request, but that's the best they can do. This is absolutely obnoxious. I'm considering moving to Verizon if they can give me faster and better service.
On June 19, 2008, I called to inquire about getting cable, phone and internet service. As I was asking questions, the lady asked for my debit card number and said it would be a $50 deposit. I said okay. Then 5 minutes later, she asked for another $199x2 satellite dishes. I said no, I didn't want the service. I asked if she could cancel the charge to the card and she said okay. Five days later, on June 23, 2008, my account was charged $50. I discovered this 2 weeks later when I was going through my bank statement which terminates on the 25th of each month.
I called AT&T and was told they had no record of charging my account and since I had no account number, nothing could be done. I have called monthly with no satisfaction. My bank won't return the charge because I authorized the deposit charge. They say that I need to get the money from AT%T. Today (January 19th), I made one last attempt to collect this money. I finally got transferred to the electronic payment processing center who said that given the amount of time that has passed, I have no claim to this money. She also added that with no account number, I wasn't going to get anything back from them.
I asked for the state headquarters' address and stated that I intended to sue in small claims court. She said, "Go right ahead." She gave me the state headquarters' address and phone number. The number doesn't work. I looked up the address she gave me on Google maps. AT&T is located there. I am going to sue them in small claims for my $50, plus court costs, plus interest for the time they have had my money.
Service technician did not show on numerous attempts to correct lost signal. After two years of complaining, and failed attempts to correct, I cancelled service.
Technician failed to pick up equipment as agreed. Atlantic Broadband sent my account to collection service when my account reflects a credit balance. I charge Atlantic Broadband with fraud and racketerring and encourage others to file a class action law suit against them.
I have internet service through at&t, and I go to school online. I spend about 2hours of my already limited time just trying to connect or keep a connection to the web. I even pay extra for faster service. Not only is my service slower than dial-up (brand new computer 3 months old) I am not able to connect a good 12 out of 30 days in one month.
I am falling behind in my classes. That results to failing the class, and having to pay more to retake the classes. Ultimitley pushing my graduation date back.
AT&T could not provide DSL services they originally contracted for, therefore I had to return the equipment they sent me (modem and router). I returned the equipment via the postage paid label included and they confirmed reciept on 8/23/2008. I was charged $115.09 on my first bil for this equipment, and they still have not credited my account and have forced me to pay $109.44 past due otherwise they will shut off my services.
I was on the phone 3 hours and transfered to 9 different people over two days trying to resolve this and everyone agrees its too bad but there's nothing they can do to the account until the investigation of the charges is complete. In the meantime they continue to threaten to turn off my services, so I had no choice but to finally pay the amount and hope evenutally, someday, they will come through with the credit. This is insane.
forced to front this mega-corporation $109.44 for services not rendered.
I had a bill due. Called and asked for an extention until I got paid. They would not allow it. I called the public service commission to assist to work out a payment plan. They lady at the commission took the information on how I wished to pay. She told me they had ten days to respond and that they could not cut me off until it was settled. I waited for a response from them. I finally got the response and called her to find out what I was supposed to do. She told me to contact the cable company again and if I couldnt resolve it to call her back.
The next day my cable was off - disconnected. I called the cable company to see about reconnecting. They told me I had to pay the past bill, current bill that just came out, a month in advance deposit, two fees of $25.00 each to reconnect cable and internet. For a grand total of $677.00 I offered to pay over half and the other half on my next pay if they would reconnect the refused. I have been without internet and cable for over a week and a half.
I have had no internet or cable tv service. This has hindered my ability to take my online classes. I have had to withdraw from school for the semester.
Cancelled cable service and returned boxes in 2005, now in 2008 I am being told that the boxes were never returned and am being charged $536. As well as negative reporting to credit agencies. Been trying to get the issue resolved since August 14th and am being ignored by supervisors within the company.
I call almost everyday trying to find out the status of my account with them and every rep that I speak to says they haven't gotten an answer. Poor Credit score, unable to attain better mortgage rate when applying for home loan
I had some friends over for Wrestlemania 24 after contemplating spending the $54.95 on ordering it. It did not come in. I spent OVER AN HOUR on hold waiting to talk to someone who offered no help or no compensation and told me that she couldn't get a tech out to my area because it was Sunday. This is not the first mishap I have had with ABB or their pay-per-views. Their DVR boxes (if you can ever get a hold of one) work for nothing and go out all the time.