Atlantic Broadband

Rates Raised - Why are your rates constantly rising without prior notification to customers and why would mine go up $10 in one month?

For the past week our cable goes down and up. I want—no, I demand part of charge, which is very high, to be taken off the bill. I pay for service not on and off service. And in all events, I will have my lawyer contact you, not reverse.

I work all week, and all I want to do, is come home and watch one program. Why can't you all get it right. I hate this cable company, and I am thinking of getting DirecTV.

For the past 3 to 4 weeks I have been getting 1 to 7 channels with same exact program or movie at same exact time. Plus, for months and months the same movies on all free on demand. So, are only the pay programs different?

I had shoddy television service for the better part of two years, and they never seemed interested in fixing the issue (partially because most apartment complexes in the area don't offer any other choice for TV/Internet). Last month, I complained again about my television issues and they sent out a technician who diagnosed it as a building-wide issue on their end. He said he would make a note of the issue and arrange for a technician to fix it for the entire building. After coming back from out of town, I arranged to have the issue fixed. Instead, they sent three technicians (very friendly ones) who again diagnosed it as a building-wide error on their end, not mine. They said they would have a repair technician come in on Monday and when I told them I couldn't be home because of work, they told me I would not need to be. Monday was a holiday, so I got a call while at work with a customer service rep asking me why I wasn't home to let the technician in (who had never even called). I explained what I have been told and she said she would let the technician know and take a note of it in my file. When I called that evening to follow up, I found out that not only were none of the aforementioned notes taken in my account, but they were trying to charge me for not being present for my appointment.

I complained to Cathy, a supervisor, about these issues with a lack of communication within the company for about 30 minutes and she said she would fix it and scheduled a television repair technician to come by on Saturday. She also comped me one month of internet service, although she didn't mention she was comping me at the price before their most recent service hike. On Saturday, after waiting all afternoon, the technician called and said he was almost near my building to fix my internet. I explained to him that the issue wasn't internet-related, and he realized that he had been the one who came out originally a month earlier for this issue. I told him not to worry about it since it was a dispatcher issue and called the on-duty manager to complain. She sympathized with my issue and made a specific effort to point out that Cathy had done a very poor job and even read directly from Cathy's notes from our 30 minute call earlier in the week: "Recurring issue; Comped him one month of internet service. " The manager told me she would investigate and refunded me the service charge that Cathy had neglected to remove. She apologized profusely and arranged a call for me with the location's senior vice president, who also apologized for Cathy's actions.

Today, I received a bill for over $100, which is double my regular cable bill and there is no explanation why. I called to complain, again asking to speak with a supervisor, who turned out to once again be Cathy. She showed no sympathy for my issues, simply saying "I wrote down notes for what I was required to write (recurring issue), but I must have accidentally clicked internet instead of TV. " She also claimed that they were charging me late fees for not paying last month's bill, despite having set-up auto bill pay months ago and having over $800 in my account on the date they said the payment didn't go through. I have arranged to speak with Cathy's direct supervisor again tomorrow, but I do not know what can come of it because they have no intentions of helping me out due to the lack of options. I spend hours every week calling and complaining to all levels of management, yet even when I complain about a lack of communication and note taking within their company, they don't even make a note of that, let alone my real issues. Now they're trying to continue to overcharge me for services never provided and sending me letters about phantom past-due payments.

Two channels were taken off/no change in billing. They advertise "On Demand" daily on almost every channel, but it is not available in the Uniontown area. Their internet/modem is outdated, wireless connection performance is so inadequate- it's worthless. I spent a lot of money on a wireless connection and it's performance is so slow I cannot use it.

DSL service was disconnected due to error on the part of ATT. My fiancee has never been late on paying our bill! When we called to research what the error was on 8/22/09 @ 1am, we were initially told that our service was mistakingly disconnected, due to inactivity on the phone line and email account that was associated with the account. We never use the phone or the email associated with the account. As a matter of fact we haven't had phone in our house in over 4 years.

We were told to call back on 08/22/09 to talk to a supervisor in order to get the issue resolved. We called back at around 10am on 08/22/09 and were told that they were working on the issue and they would call us back once it was resolved. We waited until 4pm and still hadn't received a call from anyone.

So we called back and once again started receive the run around. We were told that the orders department would be closing in 30 minutes and no one would be able to help us on that day. The operator on the line then went on to tell us that they would elevate our issue to a supervisor and it should be resolved by monday and they would give us a call.

I called on 08/24/09 at 1:42 pm after not hearing anything from anybody all day. After getting the run around again for 45 minutes, I was informed that no notes had been placed on our account and the issue had not been elevated to a supervisor. I was then informed that it would be an additional 2 to 3 days for the issue to be corrected.

On April 8, 2009, I purchased a notebook computer since I needed internet services. So I was told to put down $150 deposit, I did. I took the notebook home and was not satisfied. I took it back the exact same day. I was refunded for the notebook, but did not receive the deposit back. I was told I would receive the deposit back in 60 days. I was told I would receive a bill in the mail with a zero balance, I did. Now when I called AT&T, there seems to be a problem with them recognizing my number. It's under another name. In the Wireless Service Agreement, it states AT&T will refund any activation fee if I terminate within 3 days of activation.

On June 18, I spoke to a rep by the name of Alim. He gave me a complaint number **. He told me to fax to 1-866-478-7863 with my receipt of my deposit. Alim told me that my situation would be resolved on 6-22-09. All I'm saying is it took less than 3 minutes to receive my deposit, but it's taking almost 3 months to get my deposit back. I'm asking that this can be resolved in a professional and prompt manner. My $150 can be used in many ways right about now. Gas, food, bills.

I asked for a manager, he transferred me to someone's line; I left a message but no call back. Latter that day I learned, my service was not reactivated and that Mr. Jones "slammed" my service with the more expensive upgrade. The representative "Ms. Norward" went through the records and confirmed it was his doing. He should not be trusted with personal information or account records. If he will steal a sale, he will steal a credit card or identity if given the chance, as most criminals start small. The next day after making the complaint to his department my account was completely closed down?

AT&T does not know what customer service is. I normally stay away from rebate offers because of the fine print and the hoops you need to jump through but the one time I fell for it here is what happened. 1) Router/Modem rebate Upgraded to Elite 6mb service online and ordered the 2Wire modem/router with the advertised free after rebate offer in october 2008. There was no rebate info online or in the box with the equipment. I called AT&T to find out what i need to do for the rebate. AT&T said there was supposed to be a paper in the equipment box for me to return. The rebate info was entered over the phone and i was told it would take about 10 days to see it on the reward center website. I checked 2 weeks later still not posted. Call back and they said they don't know why It didn't go through and i should check back in 10 days. 10 days later it shoes on the website. 10-12 weeks is what is stated for the $79.95 check to be mailed.

I check back in February and still not mailed. Check back March 11 2009 and it it gone from the website and still no check. Call AT&T rebate line again and they say it was declined. This after almost 5 months. No reason given for the decline. I was told to call customer service number. 3/13/09 called customer service and they said they cannot do anything and i would have to call the Rebate center? 2)Worst automated phone system ever. If your question pertains to anything but Tech support or billing you are in for some frustration. My rebate question is not recognized and i am sent to billing to wait for 10 minutes just to have the billing person say I can't help you but I can transfer you to rebate center to wait another 10 minutes.

I ORDERED COMCAST TO REPLACE MY PHONE AND INTERNET IMMEDIATELY AFTER THIS CALL. 3) U-Verse order from 2008. Ordered U-verse service from a door to door salesperson. This was going to save me about $40 a month. Took a vacation day from work for the anticipated 5 hour install. Almost 4 hours into the installation the tech informed me that U-verse was not available in my neighborhood (the same neighborhood AT&T had been canvassing for the last 2 weeks). This news also came after the AT&T tech had cut all my Dish Network cables.

After 2 more hours the AT&T tech still could not restore my Dish network service to all of my Tv's. It took about 10 calls, 5 hours, 20 different people that couldn't do anything helpful but transfer me to someone else that was equally unable to help, I got a supervisor to credit my account the $50 that Dish Network charged me to repair what AT&T damaged.

Used a Vacation day in vain. Spent about 15 hours total on the phone (mainly holding) with AT&T ijn the last year. Time is money...at work I could have billed 15 hours at $150/hr

I ordered high speed internet with AT&T and was instructed that it was a do it yourself installation. There was a $128 charge up front for the service itself, the router needed to connect to the internet, and shipping. I agreed to this and my account was created. After waiting for the startup date, the day finally came when my services were supposed to be turned on. It didn't activate so I called and the representative I spoke with said that it would be turned out at some point later that day. No other information was given to satisfy my complaint.

Ultimately, I called back nearly a dozen times relating to my services not being on. I was given the run-around each time and I finally decided to cancel services with them. In the router's box was a card that stated that, by returning the router within thirty days, there would be no charge on the account. I did so and wound up with a bill for the full $128 from my first estimated bill. I called them up (again!) and ended up getting transfered to several departments, each saying I had to speak with someone from another area. I ended up speaking with someone who acknowledged that my router that was sent had been received but was not cleared from the account yet. She said she would do this for me. I waited for about a minute and she then told me the router's cost was off my account.

I was then transferred to a billing department where I was told I would be refunded for the rest of the balance minus shipping. I agreed to this as well, after protesting even that charge since it seemed like I would be paying them to have inconvenienced me as much as they did. About three weeks later I received a collections notice from a third party stating that I owed AT&T $128. It has also appeared on my credit history and is still there today. It is the only smudge on my credit.

I've had many of the same issues that other people seemed to have. I've called 4 times in the last 2 weeks to move my service, and then each time afterward, they've told me that it would work on a certain day, before 8pm- but each time, it hasn't worked. So I spent almost 2 hours on the phone yesterday.

I have had no internet for the last 2 weeks. Each time, the rep has told me that something needs to be fixed, and that they'll file an urgent request, but that's the best they can do. This is absolutely obnoxious. I'm considering moving to Verizon if they can give me faster and better service.

I'm a full time student, and because of them, I have been unable to complete my work in a timely manner.

June 19, 2008 I called to enquire about getting cable, phone and internet service. As I was asking questions the lady asked for my debit card number and said it would be a $50 deposit. I said okay. Then 5 minutes later she asked for another $199x2 satellite dishes. I said no I didn't want the service. I asked if she could cancel the charge to the card and she said okay. Five days later on June 23, 2008, my account was charged $50. I discovered this 2 weeks later when I was going through my bank statement which termintes on the 25 of each month.

I called ATT and was told they had no record of charging my account and since I had no account number nothing could be done. I have called monthly to with no sastifaction. My bank won't return the charge because I authorized the deposit charge. They say I need to get the money from ATT.

Today (January 19th) I made one last attempt to collect this money. I finally got transferred to the electronic payment processing center who said given the amount of time that has passed I have no claim to this money. She also added that with no account number I wasn't going to get anything back from them. I asked for the state headquarters address and stated I intended to sue in small claims court. She go right ahead. She gave me the state headquarters address and phone number. The number doesn't work.

I looked up the address she gave me on google maps. ATT is located there. I am going to sue them in small claims for my $50, plus court costs, plus interest for the time they have had my money. Irritation. It is the principle of the thing. Multiply $50 times God only knows how many people they have ripped off. That is a lot of money.

Service technician did not show on numerous attempts to correct lost signal. After two years of complaining, and failed attempts to correct, I cancelled service.

Technician failed to pick up equipment as agreed. Atlantic Broadband sent my account to collection service when my account reflects a credit balance. I charge Atlantic Broadband with fraud and racketerring and encourage others to file a class action law suit against them.

I have internet service through at&t, and I go to school online. I spend about 2hours of my already limited time just trying to connect or keep a connection to the web. I even pay extra for faster service. Not only is my service slower than dial-up (brand new computer 3 months old) I am not able to connect a good 12 out of 30 days in one month.

I am falling behind in my classes. That results to failing the class, and having to pay more to retake the classes. Ultimitley pushing my graduation date back.

AT&T could not provide DSL services they originally contracted for, therefore I had to return the equipment they sent me (modem and router). I returned the equipment via the postage paid label included and they confirmed reciept on 8/23/2008. I was charged $115.09 on my first bil for this equipment, and they still have not credited my account and have forced me to pay $109.44 past due otherwise they will shut off my services.

I was on the phone 3 hours and transfered to 9 different people over two days trying to resolve this and everyone agrees its too bad but there's nothing they can do to the account until the investigation of the charges is complete. In the meantime they continue to threaten to turn off my services, so I had no choice but to finally pay the amount and hope evenutally, someday, they will come through with the credit. This is insane.

forced to front this mega-corporation $109.44 for services not rendered.

I had a bill due. Called and asked for an extention until I got paid. They would not allow it. I called the public service commission to assist to work out a payment plan. They lady at the commission took the information on how I wished to pay. She told me they had ten days to respond and that they could not cut me off until it was settled. I waited for a response from them. I finally got the response and called her to find out what I was supposed to do. She told me to contact the cable company again and if I couldnt resolve it to call her back.

The next day my cable was off - disconnected. I called the cable company to see about reconnecting. They told me I had to pay the past bill, current bill that just came out, a month in advance deposit, two fees of $25.00 each to reconnect cable and internet. For a grand total of $677.00 I offered to pay over half and the other half on my next pay if they would reconnect the refused. I have been without internet and cable for over a week and a half.

I have had no internet or cable tv service. This has hindered my ability to take my online classes. I have had to withdraw from school for the semester.

Cancelled cable service and returned boxes in 2005, now in 2008 I am being told that the boxes were never returned and am being charged $536. As well as negative reporting to credit agencies. Been trying to get the issue resolved since August 14th and am being ignored by supervisors within the company.

I call almost everyday trying to find out the status of my account with them and every rep that I speak to says they haven't gotten an answer. Poor Credit score, unable to attain better mortgage rate when applying for home loan

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