Complain about a product or service

AOL - Unauthorized Charges

Lilia of Salem, CT December 7, 2008

Lilia of Salem CT (12/07/08)
i wated a service that cost 4.99 the serveci center charch my bank accout whit 10.60 i never got to down lod this i wanted to buy my computer told me not to down low because i nedd xp i have vista .i send tree e mails to the company never got ansewer

Lilia of Salem, CT December 7, 2008

Lilia of Salem CT (12/07/08)
i wated a service that cost 4.99. the serveci center charch my bank accout whit 10.60. i never got to down lod this. i wanted to bu[t] my computer told me not to down low because i nedd xp. i have vista. i send tree e mails to the company never got ansewer

Michelle of Brentwood, CA December 2, 2008

Michelle of Brentwood CA (12/02/08)
My family has had an AOL account for eight years. My mom was the original account holder, but in 2006, when my mother passed away, I called AOL and requested the account be put in my name and that they switch our full service account to a bring your own access account because we also had Comcast Internet and now AT&T Internet, but after looking at my bank statements, I noticed that they have been charging me the full service account price since 20006. When I called them and questioned them about it, I was told that they have no record of my request.

I'm a single mother of two boys and every dollar counts. They've stole over 500 from me and my boys.

Raul of Miami, FL November 28, 2008

Raul of Miami FL (11/28/08)
I just realized I have been even triple charged by AOL on only one account. They charge me thru my bank, thru my credit card, and thru my AT&T telephone bills. We should all get together to suit AOL for this fraud. I think that together we can make a difference.

Reginald of Mobile, AL November 26, 2008

Reginald of Mobile AL (11/26/08)
AOL was billing my family for an account that we did not have. An account from 2007 was cancelled. In 2008 we used a no risk trail account with the AOL Walmart promotional. We were being billed double through our payment method, without recieving a bill. We thought since we didn't logg onto AOL only twice then there were no charges. We noticed that our bank account was taking on charges.

We recieved no charges prior to the walmart Aol promotional. We called AOL to cancell the service they were charging us for, that we were not using. I asked about the double charges to my bank account, and was told that I had two accounts. The so called older account, surprisingly just started charging in sync with the Aol Walmart promotional, which we never used but twice logged onto well into the trail period, and deleted for a local broadband service.

I was being chareged for a service that I didn't use. AOL calls it a subscription, that by their own words is renewed every 30 days, thus the billing cycle, but a renewall not authorized by me every thirty days. The instructions are misleading, by saying you will be billed after the trail period, but not formally acknowledging that you have to cancel by phone or you will be placed in a billing cycle if you use the service or not.

Calling this type of extorting consumers to pay for a service not rendered or solicited and calling it A subscription service, that doesn't have a subscription period; begining date and ending date as defined, is actually loopholing the act and definition of fraud.

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