Complain about a product or service

AOL - Unauthorized Charges

Lynne of Mechanicsburg, PA January 12, 2009

Lynne of Mechanicsburg PA (01/12/09)
AOL - was automatically billing my account. They said my renewal date is Dec 19th and they will not refund the 11 months they have billed me for. They said that they will switch my account to the free account but will not refund me. They said they sent emails - which I never received about switching. I have been with them for over 10 years and would have stayed another 10 but now will change to Comcast.

THEY HAVE TAKEN 246 FOR SERVICES

Marzia of Hayward, CA January 6, 2009

Marzia of Hayward CA (01/06/09)
On June 2006, I received a CD from AOL by mail, which I hand not requested, with a month of free internet. I used it, but I called (after 6pm western time), I asked him to cancel my account, he said OK, and a minute later told me all done. On August 27th, 2008 I received an AOL Account Report?, which is telling me that AOL is Unable to process the monthly charge on my card. At this time, I realized that AOL is (UNAUTHORIZED) charging my card and this account is active without my knowledge. I have not use this account even for a minute in past 25 months, because I DID NOT know that this account exists. Therefore, there is no reason to pay a monthly fee.Now is more then two months AOL (AOL Billing Operation & Services) did not responded to my letter.

AOL WAS CHARGING MY ACCOUNT FOR 25 MONTHS WITHOUT MY AUTHORIZATION, EACH MONTH FEE IS 25.99. TOTAL OF 649,75.

Jerry of Crooked River Ranch, OR January 1, 2009

Jerry of Crooked River Ranch OR (01/01/09)
In July of 2008, we changed our billing amount for AOL from 24.95 to 9.99 per month. This amount is automatically paid through our Citi Visa card. During the transition from the larger amount to the smaller amount. AOL doubled our payment. We are now being dunned by a collection agency saying that we must pay the 25 dollar amount. We do not owe the money and would like AOL to rescind the amount they turned over the the collection agnecy.

Tony of Clinton, MS December 30, 2008

Tony of Clinton MS (12/30/08)
Aol Has been Charging me since at least 2004, for a service I have never had! I have called and they sent me an affidavitt. I am just a little scared to show them where they have wrongfully charged me 1500 or more.

I have never had an AOL account. I am a struggling 20 something trying to get on my feet, and have had problems with my bank account. I had been wondering what's going wrong, but I figured that it was a descrepancy on my part. It wasn't until recently, when I had an overdraft that I know wasn't my fault that I discovered AOL has been charging me for a service I have never used since 2004, or maybe even earlier. That puts them owing me somewhere in the ballpark of 1500-2000. Luckily I've kept my bank records since 2004, so I am going to cross my fingers and hope for the best.

Susan of Valley Cottage, NY December 20, 2008

Susan of Valley Cottage NY (12/20/08)
I have used AOL for email for many years. Last year I changed to free service until I learned that you can't talk to customer support unless you pay. So I began paying with my debit card. It has been a year that my debit card has been charged automatically. Last week they closed my account (with 4 family members) without informing me. I was told to call their fraud department when I called them and found out it is only open from 10am to 7pm. I lost a day of business and personal emails.

When I called they told me that someone else was being charged for my account. I asked how it was that they did not pick up on this immediately and straighten it out. No answer. They told me the only way to fix it was for me to send a copy of my bank statement and driver's license. I refuse to do that. How do I know that they are not the perpetrators of fraud?

I have entrusted them with my credit card information and they don't know when a strange number is being billed. I find that strange. It was their responsibility to help me settle the problem as I am the victim as well and a longtime customer. Instead I was forced to pursue them, wasting much precious time and I have lost all of my contacts.

I have had to find a new carrier (about which I am thrilled) but have had to recreate my contact list which is a long, time consuming process. There are many which I have been unable to find and now I need to search and recreate my contacts. I and my family members have used this carrier for business and personal matters and it is a major disruption in our lives.

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