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AOL - Unauthorized Charges

John of Charleston, WV March 7, 2009

John of Charleston WV (03/07/09)
Unauthorized bank account withdrawl. Billing was told WHEN to be paid. They waited until now and this cost me more money than I can afford.  Emptied account. Bank charged OVERDRAFT FEE for 35.00 plus the non-sufficieant funds.

Frances of Detroit, MI February 14, 2009

Frances of Detroit MI (02/14/09)
A charge of 4.95 has appeared for Twx aol voiceS Vcs1090901215204152 has been deducted from my checking account. Sometimes this would appear several times on one statment . I could not talk to a person and I was constintent ly disconnected when I called the computor systems This has been going on for several years. I have Comcast internet service for several years now and I do not need aol service this has been taken out of my account with out my permission.

Peter of Chino, CA February 9, 2009

Peter of Chino CA (02/09/09)
I have been an AOL customer since late 1990's. The service is not the best, but it does the job. I had a second screen name which my son used to use but hasn't since early 2000. I have paid my bill monthly by credit card. Saturday, I got a past due bill for the long unused screen name from AOL and demanding I send them 25.00 to clear up the problem. I have tried repeatedly to get to talk to a live person, but all I get are more and more choices which lead no where. I am still trying to get this resolved, but I have a hunch it won't get done. Beware!

Kenneth of Reston, VA January 27, 2009

Kenneth of Reston VA (01/27/09)
Current AMEX bill shows AOL billing us 11.99, 11.99 and 25.90. They have been for years. Want to flip accounts to free. However, AOL showing me as a Free account so they will provide no access, either over phone ot Internet. Only want to speak to a representative.

Kenneth of Reston, VA January 27, 2009

Kenneth of Reston VA (01/27/09)
Current AMEX bill shows AOL billing us 11.99, 11.99 and 25.90. They have been for years. Want to flip accounts to free. However, AOL showing me as a Free account so they will provide no access, either over phone ot Internet. Only want to speak to a representative.

Hundreds of dollars paid to AOL automatically with no access to change.

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