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Edith of Pelham NC (06/25/08)
AOL'S 9.1 is messed up and they will not fix it
My PC's all 3 E-Machine Window Vista off brand
Marjorie of New York NY (06/22/08)
every time i sign on i get 2 very large ads on my screen. i pay for aol not ads. also you keep changing things as in paypal, profiles............leave things alone. im very annoyed
R of Hailsham OTHER (06/20/08)
Why am I unable to find a phone number to inform AOL that I am changing my pc or is that not going to make any difference
Richard of Chicago IL (06/13/08)
After seeking help with my connection problem, several AOL tech support consultants reached premature conclusions that I had a hardware problem, and rushed to get off the phone. After days and countless hours, I was able to fix the SOFTWARE problem myself. Obviously, they could have helped me--but they didn't!
None. I just want the kind of help I deserve from a service I pay for.
Dorothy of Sebring FL (04/07/08)
I keep getting cut off when I'm downloading info or music that takes a while. I was downloading a 48 page document and cut off from the last 14 pages. Plus several times when I'm downloading music which I pay for I get cut off and told I have been cut off because it's idle time.
I pay 21.95 per month and I don't feel it is fair.
I'm disabled and I need to download forms etc. for tax purposes and I'm not being allowed to get them in a timely manor. I am feeling pretty stressed now.
Colin of Carshalton OTHER (04/06/08)
For past few months I have experienced problems whilst using the internet. Mainly AOL freezing on me and losing documents when I'm halfway through them. I phoned AOL about the problem in past and Called to with draw my contract as the company has NOT provided the service advertised. Was told I won't experience anymore problems, offered a months free service after being moved from pillow to post and spoke to NO less than 3 different people. Last one I spoke to, I asked for my MAC code(WHICH I WAS TOLD WOULD BE EMAILED TO ME IN A FEW DAYS). Which to date I am still awaiting. Also I was informed that I would have to pay the reminder of my contract to leave them which is highly unaceppable as the problem lies their end. He gave me his email address to contact him if I had any more issues and surprise, surprise when I tried it. There is NO such email address. Im far from happy with this situation and eager to leave AOL and Join a better internet supplier.
Lost number of documents I was working on and had to redo them again from start.
Ernest of Durham NC (05/25/07)
AOL Connectivity Services forces me to download an update which prevents my PC from booting up. I have WINDOWS ME.
I had to do a GO BACK and wipe it out to get my PC running again. There is no way to defeat the software update. I just shove the pop up down till it is off the screen in order to continue using my PC. I do not think the update was beta tested with Windows ME machines.
I use Road Runner and want to continue using my 10 year old AOL address. I have planed it in many genealogy web sites and will loose all of those sources that might feed me info in the future if I change my address.
Beverly of Oro Valley AZ (05/24/07)
I have a new format for AOL email on my computer that has totally obliterated the info on my calendar and configured my address book in a form that has eliminated my groups and made such a mess that it's barely usable. I can't even figure out how to use this address book! And there is no one to whom I can even ask for help or complain to @ AOL.
I can't communicate via email using my address book which I have spent hours compiling.
Joseph of Stamford CT (05/23/07)
The New AOL is up and walking - not up and running, mind you. In fact, it's walking quite slowly with a noticeable limp. As I'm sure users will find, in true AOL fashion, this new version is not only slower than previous - it's buggy. One such bug was found when clicking on BACK TO MAIL in an attempt to return from SETTINGS. Nothing after several attempts. And their new loading icons seem to sit on your desktop forever. Enough already. I must say, AOL has been pretty consistent at providing the worst the Web has to offer.
Kristine of Oakdale CA (05/23/07)
They have put new e-mail format on the computer without me signing up for it. Consequently, I can not write an e-mail or delete an e-mail without my computer freezing up. I went onto my hotmail account on the same computer and had no problems. It is definately AOL's new e-mail format.
I have also tried to cancel my account with them and they refuse.
I live far away from family and friends. E-mail is how I communicate with them as I am disabled. If e-mail is not working, commuication becomes difficult.
Jay of Bonaire GA (04/20/07)
Using AOL on iMac G5, tried to schedule an e-mailusing Auto-AOL. At that point AOL simply crashed and quit. From that point on, AOL would not run on my computer, even after many attemtps to uninstall AOL and re-install from scratch. Could not get any technical help from AOL to fix problem due to current policy of No help available. There is no technical guidance that I have seen for this scenario, where AOL starts loading or starts running, but simply quits every time that it encounters the AUto-AOL module in its setup.
The only way to use AOL on my computer now is to access it through the web.
Suellen of Brockton MA (04/19/07)
I was having problems signing onto aol, and tech support couldn't find the reason, so eventually i got a tech support in India and he advised me to run a scan . I did this and i could not sign back on to my computer. They told me to contact geek squad and i did it cost me 250 dollars to fix. Aol has ignored me and i file a complaint w/att gen . I was told they do not deal w/Aol and that they (aol) has their own complaint dept. Aol will not reimburse me they told me they will give me a credit... I cancelled my service.No one from aol will help me. I regret ever having Aol
I spent money that i did not have in order to fix a computer that my family and I need for school purposes
Sheree of Auburn AL (03/21/07)
I was using AOL 9.0. I had problems with it quite a bit. I have been an AOL user for a decade. But, when I became an activist on the net on a topic called CODEX, all hell broke loose. My virus software (by aol) would turn off *by itself* and exposed me to a living hell. Then, pop up blocker turned off *by itself* and caused me more hell. Live Help never was able to answer the problem.
Whenever I sent out email, it would have text in the subject line that I did not write.
I can't prove they were *on me*, but the timing was stunning. STUNNING.
Mike of Belmont NC (03/18/07)
AOL has about twenty or so questions for novice and no real support for their inadiquate software.
CJ of Nashville TN (9/24/03):
I called to have my account canceled after receiving a DSL which I was told was free and they charged me $110. The lady I spoke to said she would give me 3 free months of AOL and credit me for the $110 and I had til October to cancel before I would be charged my regular $23.90.
On September 18th I called to cancel my account because I had found another company and hadn�t used AOL in a month. I first spoke with Kevin, he told me he couldn�t cancel my account cause the systems were down. I asked to be transferred to a supervisor�anyway long story short, I was transferred back to Kevin after specking with a supervisor and WOW systems were back up and I was able to cancel that day (Sept 18). I was also told I would not be charged and Kevin gave me a cancellation number.
On Sept 22nd I was charge directly from my checking account $23.90. I called Sep, 24th and spoke with Tony who put me on hold only to hang up on me. I called back and spoke with Tara who tried to find her supervisor but he was busy so she also put me on hold to direct me to the billing department, and she hung up. I called back and talked with Sean, he put me on hold and I talked with Clara the supervisor. Clara informed me with MUCH ATTITUDE that I was not listening to her (she wouldn�t let me speak). She said unless I had an email to prove I had 3 free months I was not getting my money back and she also told me if I slandered AOL I would be sued.
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