Complain about a product or service

AOL - Hard to Cancel

AOL/America Online • AOL Pays $3 Million, Promises to Clean Up Cancellation Process • AOL Settles Florida Fraud Charges • AntiSpyware Group Targets AOL Release As Dangerous • AOL Heads Roll Over Data Leak • AOL Now Free ... Sort Of • AOL Takes More Hits In Press, On Internet • AOL's Problems Worsen as Consumer Complaints Mount • AOL Embarrassed by CNBC Report On Its Business Practices • E-Mail Taxation Without Representation • AOL, Yahoo Planning Postage Charges for Email • AOL Settles With NY, Agrees to Clean Up Cancellation Process • Ohio Settles Lawsuit With AOL • AOL Abandons Broadband • Ohio Latest to Sue AOL • AOL Loses 2 Million Clients, Faces Subpoenas • Class Action Accuses AOL of Double-Billing Scheme • AOL Offers to Settle Federal Charges --- Consumer Complaints • Cancellation Difficulties • Double-billing • "Free" Hours • Unauthorized Charges • Shop-Direct Complaints • Tech Support

It's been said that canceling AOL is harder than eradicating the common cold. It seems that AOL wants to be your Internet-service-for-life.

Sharon of North Hollywood, CA April 17, 2009

Sharon of North Hollywood CA (04/17/09)
I cancelled online internet service with this co. about 8 or so months ago. They ignored my 2 e-mail attempts to cancel service. Finally I had to stop pay to the co. which cost me a bank fee. A few months ago they decided to help themselfs to my bank account again, and I would not have known they were helping themselfs to my account until a non-suffiecent funds notice arrived, which cost me another bank fee.

Had to close the checking account-feel that my account information was abused, incurred add'l bank fee's, Bank of America denies any error's were made. And that I did not give any re-authorization to allow my bank account to be accessed. 129.50 takenplus bank fee's 68.00.

James of Willoughby, OH April 15, 2009

James of Willoughby OH (04/15/09)
I cancelled AOL in December and the service was cancelled. The problem they still charged me another year of service. I am being charged for something I do not have. I contacted what they call customer service? They stated I had to cancel in Sept. not to be charged, 4 months before my agreement was up. They have no interest in solving this problem.

I lost my job in November and now I have a Credit Card bill I can not afford. I am going to have to borrow money to pay this. The stress over this is effecting me mentally. I am paying for a service I do not have. I certainely hope they do not try to charge me for anything else.

Dianne of Mission, TX April 10, 2009

Dianne of Mission TX (04/10/09)
In 2006 AOL refused to cancel my service and continued to bill my credit card without permission. I cancelled the credit card after numerous attempts to get them to stop billing me for services I was not using. AOL is now (2009) trying to collect 47.95 for unpaid service that occurred after I cancelled the credit card. I have requested a paper bill because I will not give AOL my credit card information again. They refuse to send me a bill and threaten to ruin my credit if I don't pay them using a credit card immediately.

47.95 for disputed bill. Damaged to my credit report Wasted time dealing with annoying phone calls from India.

Ruben of Santa Maria, CA April 4, 2009

Ruben of Santa Maria CA (04/04/09)
I contacted America online in 2001 and canceled my internet provider services with them via there 1 800 number. I had switched to broadband services with verizon. The Gentleman on the phone said I could keep my e-mail accts even if I did not use their dial up services. He made no mention of charges. Since AOL offers free email accts like hotmail does that is exactly what i was led to believe I was doing.

My wife informed me today that we have been getting charged 20.95 per month since 2001 for AOL services we have not used. When I notified AOL the said the charges were normal and were charged wether we used there dial up services or not since they have no record of us ever canceling with them. They do however have records showing we have not used thier dial services since 2001 but cannot refund our money because it is not thier policy. To add salt to the wound he goes into a 20 min sales pitch trying to sell me more products i do not need.

I am extremely upset I feel like i have been taken advantage of. My children could of benefited from the extra money. They make it soo dificult to cancel and when you think you do they pull the bait and switch. They use a play on words to take advantage. I feel like they went into one of my bank accts that I hardly use and stole 2000. They should be made to send out monthly bills so people are not taken advantage of. It may not sound like a lot of money to some people but it has put considerable strain on my marriage that money was being saved for our childs future. We always paid loyally when we used their services and to get treated like this make you wonder why our great country that I faithfully served is in the mess that it is in today.

Judy of Mounds, OK March 31, 2009

Judy of Mounds OK (03/31/09)
In Novemnber I got a used computer and a cd for AOL so I downloaded their service the last week of November 2008. They then proceeded to take over my computer and I cancelled the next week. I told them I was because of all the unsolicitated downloads. I just got a bill from them how do you get them to quit? I had the service for ten days and it took a month to eradicate it from my computer. Now they want money for services I did not want or used.

They say my payment method is out of date and want to back bill my account. As of now the amount is 32.09. I refuse to talk to them on my computer because I am afraid they will raid it. They can't wreck my credit raring I think it is a about a 150. I have not worked in six years but all my money is tight. What can I do? My daughter warned me about them but I didn't listen.

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