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Consumer Affairs

AOL

Nothing is easier than signing up for AOL. Conversely, nothing is more difficult than getting rid of AOL once you have it, as the complainants in this section will tell you.

In fact, AOL has been so good at sticking it to customers who desperately want to be non-customers that it has perfected a couple of new tricks -- billing consumers who sign up for the supposed free trial as well as simply adding charges to the phone bills of poor souls who aren't now and never have been customers. Oh, and then there's the double-billing that's been good for so many laughs around the AOL espresso bar.

Consumer Complaints


Some people just object on aesthetic grounds, like Benjamin of Oshkosh, WI (8/28/05):

I am VERY ANGRY that your organization continues to display offensive ads in my AOL Mail window. Every time I open a new piece of mail, an ad pops up. More often than not, there is some image of a scantily dressed woman trying to sell something to me. For instance (all three of these popped up in just a short amount of time as I was mail-browsing):

--The "Glute-Away" product (or something like that) advertises a close-up of a woman's hind-end;
--"Oprah's Weight-loss Secret" has a woman in a tiny workout suit;
--Body Shape's product "Hydroderm" shows a close-up of a bikini-clad woman.

The list goes on, and I am fed up with your choice of advertisers. Women deserve better than to be USED to sell things.

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