1and1

If you do business with 1and1 dotcom Internet company, you guys need to know what they are doing. I can't understand what they are doing. Explain: I transferred two domain name to 1and1.com, then I transferred two more domain names to 1and1.com. Before I go on my trip I called 1and1.com and asked them when two of the domain names expired, to let it expire and be lost, I don't want it. The other two website domain name do not expire until May 22, 2011 but 1and1 shut down my account, blocked me from access to see when the account expire or any information from my domain name. Now they send to the collection agency to collect the money for the two domains that I don't want.

They claim that they shut down my account to get my attention, said by the billing department. I filed complaint to 1and1, the complaint department said they don't see any call I made. I also emailed them again and again that I don't want the two domain names. They closed my account from January through March, which means my other two active domains for two different company websites were also shut down. Countless customers lost. I advertise through San Diego News Papers and online, and at festival. I contacted 1and1.com and all they do is say sorry. Sorry, but now I got collection in the mail. That is ridiculous, don't you think? I also called godaddy. They did the same thing for me when the domain I don't want expired it's gone. And the other domain is still running.

1and1 sent me to collection company for $17.98 for something I have not used. What about the two domain names that I use for my companies that they shut down? What are they going to do about it? Again, all they do is say sorry but no resolution. After I emailed both billing department and complaint department, they still do nothing.

I called to cancel my domain name ** by phone and by internet and was told that it has been taken care of. They still keep on sending invoice for $8.99 and threaten to send to collection agency. I tried everything to contact them about the canceled bill, and they just keep on sending me invoice.

1 and 1 is the worst company I had ever experienced. I call their customer service and ask them to mark when my other website expired--let them be. I will no longer use it, it's just a parking domain name. I will only keep ParadiseWaterInc.com and GetParadiseWater.com, and these two domains are not to expire until May 22, 2011. But when my other two domain names expired and I failed to update my credit card information. 1and1.com locked the whole account, which made me lost the link from my business domains of ParadiseWaterinc and GetParadiseWater.com.

I contacted their billing department and they emailed me back and said, "We tried to get your attention but you did not reply so we froze your account to get your attention." I told them that I do not want those domain names and I already called on October 15, 2010. The complaints against 1and1.com told me that they have no record that I contacted them. How do I supposed to know if they put it in or not? I'm not there at their desk or stand behind them to see their work.

Again, they are not supposed to freeze people's domain name that were paid. For example, you made a payment on two cars but not on the other two and I will come and tow away all your cars. Will you be okay with that? Anyway, they made me lost a lot of business. I put my Web on newspaper and online advertising. I have been in contact them for a week but they still did not unlock my domains that were paid for and not yet expired.

If any lawyer or someone want to help me take action against them, please email me at **. Thanks. I m extremely angry with them and frustrated. It is supposed to link here: **. They also locked my admin option. I cannot transfer my domain name out either. I requested to talk to their supervisor, chair, president of company but their billing department stopped contacting me. Thanks, guys. I am traveling and selling machines now so I am not at my home address. Please contact or email me at **.