USAA Auto Insurance

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William of Waynesboro TN (11/29/08)
I have a 2007 Grand Marquis Mercury LS that I purchased new on 11/20/06 with a production date of 10/06. I was heading to my second home in Millbury, Oh. on 11/18/09 and at about 05:30 a.m. a deer ran out from the side of the road and hit the right side of my vehicle, This happen in Tn. on U.S. Hwy 43. The police was call and a report made. I call my insurance company (USAA) and reported it. The car was driveable, so I continued on from my home in Tn. to Oh. I went to a local Ford dealership to get an estimate. With was 4708.23, with a 500.00 DED. it would cost the insurance Co 4208.23.

The adjustor informed me after he received the quote that is was to high and he would send an adjusted that represented them to check the vehicle. A local damage appraiser came to my resident and gave me a quote to fix my vehicle WITH USED PARTS for 4,170.96 less 500.00 which would be 3,670.96. I am sure the ajustor was paid at least #250.00 or more. I informed him that no used parts from a junk yard would go on my vehicle. The adjuster from USAA called me on 11/29/08 an informed me the same. I informed him that no used part would go on my vehicle. He informed me that the vehiclle was over 2 yrs old and in short that was it.

I informed him that he had better inform his boss that I have been with USAA for almost 40 years that they would lose my business. I have two homes insured, one with flood, three vehicles with full coverage and a home financed with them. It like 2 days being 2 years from when I purchased the vehicle. As I said the production date was 10/06 and I purchased the vehicle on 11/20/08. the vehicle had 14589 miles on it when the deer hit. It has 15161 on it now and in show room condition except from where the deer hit it. It was my belief that you carried insurance to protect you from a loss.

Fred of Friendswood, TX November 16, 2008

Fred of Friendswood TX (11/16/08)
I got a letter from USAA insurance asking for my insurance carrier. This was a claim put against my vehicle on 10/30/2008 in Houston TX. The problem is I was no where near Houston that day. There is no damage to my vehicle to indicate an accident. They say if I don't respond to them they will take legal action against me and to have my driving privileges suspended. What did they do pick my name out of a hat? No police report? This sounds like a scam to me.

Tracie of Augusta, GA November 10, 2008

Tracie of Augusta GA (11/10/08)
On 10/18/2008 Mr. Joshua backed out of parking space without looking into my Cadillac and actually lifted me up off the ground. Damage was on the front and back passenger doors. I had 3 lights come on immediately: air bag, tire monitor, and stability. The front passenger window is sticking. I had already told Samuel W of USAA and per his suggestion he would send it to the dealership for diagnostic. I noted all this for the adjuster Brian and his response was the lights are not on now and he did not know anything about Cadillacs and that I spilt a coke down the window?. I paid for the diagnostics to be done myself and the body shop owner said nothing was spilt inside the window when he took the door apart to paint it.

I phoned Mr. W to remind him that the diagnostics was his idea and he said I would have to prove the lights came on?. He was very rude and basically called me a liar. All you need to do is listen to our recorded conversations. When I went to pick up my car, the body shop had call USAA about the check and was told per Mr. W I would have to pay for it myself that the check had been mailed to me on Nov. 5.

Today is the 10th and I have not received any money. I called Mr. Ws manager and was told because I did not use their body shop that I had to take responsibility for the bill. This has been a complete nightmare for me. I was involved in an accident to no fault of my own and now I have paid 90.00 for diagnostics and 1,568.77 for a repair. To top it off my window still is not working properly. It sticks and scrapes going up and down.

I do not know how an insurance company can hire such rude and uneducated people to work for them. I am very disappointed in their service and the people they hire to deal with someone who your client has negligently hit. I will be sure to tell everyone I know of my experience with USAA, the customer service agent, his manager and the adjuster they chose to handle the claim that does not know anything about Cadillacs. I will also be filing a complaint with John Oxendines office, The Insurance Commissioner of Georgia about the handling of this claim, the money I have had to pay, and the treatment I have endured from the employees. Perhaps USAA should read what people have to say about your company on consumer complaints at consumeraffairs.

Andrea of Panama City, FL November 3, 2008

Andrea of Panama City FL (11/03/08)
My boyfriend was rear ended and he settled with USAA after three years of litigation. I paid for his care in the mean time at a cost of 150,000.00 I have been reimbursed 10,000 by my boyfriend. July 2008 I was in a accident and USAA has such a bad reputation here in North Florida that doctors will not even deal with them. I am having a difficult time getting medical attention. I have extensive neurological injuries and may not be able to work if I don't receive treatment. I guess I'll have to sue too!

USAA has destroyed my life. They are a heartless company that does not investigate, nit picks claims papers my doctors submit, and now no one in North Florida will accept them as payment for medical care. I have to contact the insurance commission to get my prescriptions reimbursed.

Lynda of Statesville, NC October 28, 2008

Lynda of Statesville NC (10/28/08)
My husband has had USAA insurance we were told by them, and knew it was near this time, 37 years. This year they blew it! When we changed companies they actually asked us to stay, however they could not fix our problem, but he had been with them so long, please stay. Get real. We paid our insurance and they actually turned our cars in for not having insurance. When we recieved notice we called. They talked with us then, and said no problem, your insurance on your auto is not cancelled. Then we got the State notice to turn in our tag on one of our three cars. Um, how did they just pick one and let the others be covered? you may ask, well so do we.

Then they sent notice that they were just up and cancelling two policies on rental properties we just bought this year. How can you pay one check to an insurance company for 37 years and then they all of a sudden decide where your payment will go. If you write one check, should it not be dispursed? And if you pay insurance how do you pick a car to send cancellation. Oh yeah they did have my husband fill out a form to say that they did not cancel our insurance it was a mistake, but they neglected to tell him he had to do one for each thing, and they only sent him ONE form, three cars? They want us to stay are you kidding?

Loss use of a vehicle due to turning in license plate because insurer USAA sent notice that the one paticular car did not have service. So a month worth of not driving, and I both are in sales, loss proably, at our salaries plus the comission for just one, and getting new insurance with someone else and paying another fee to the new one, when we had just paid 600 some to the old, um, 3,000 and up

Mitchell of Fordham, OTHER October 28, 2008

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