USAA Auto Insurance

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Yvonne of Sierra Vista AZ (12/23/08)
We have both homeowner's and auto policies (and other things) with USAA. On 12/13/08 we had a severe wind storm and a number of shingles blew off the roof. The wind also ripped the satellite dish out of the outside wall and blew shingles onto my 2008 car. I contacted USAA and was told I had wind coverage after a 500 deductible and that the roof and satellite dish were covered. When I called back and asked about the damage to the car, Rebecca told me that ...was an act of God and would therefore have to be covered under my auto policy, which would make us subject to another 500 deductible under the auto policy. This seems incorrect to me, since it is the same incident, not auto-accident related, and frankly, a piece of the house fell on the car. Why is it not also covered under the homeowner's policy?

We'll be out another 500 deductible.

Ashley of Decatur, GA December 18, 2008

Ashley of Decatur GA (12/18/08)
On 9/17/2008 I was hit by one of USAA insured. Make a long story short she ran the light and hit me.She was sied for failure to yeild while making a left hand turn.I reported them to the Ins. Comm. and I went to court the Judge found her guilty. But they refused to pay they continue to say that their insured was not at fault. When I called them they told me to go through my own insurance and let them pay for it.(very rude I might add) My car is fixed (my insurance fixed mine) but they wont pay for my insuance bill which at this moment is about 4,000+. This happend in Sept. Here it is 3 months later and still nothing. This is ridiculous.

As a result I messed up my knee and I have to go for a x-ray or MRI every 3-6 months. My back bothers me. I was out of work for a month and in a brace for 6 weeks. My leg was swollen so bad that I couldn't do anything not even walk short or long distances.

Jimmy of El Cajon, CA December 11, 2008

Jimmy of El Cajon CA (12/11/08)
I was hit by a USAA driver as she attempted to change lanes before I was clear. She got out of her car and clearly stated I'm soo sorry, its my fault, its my fault. So we exchanged information and went our ways. No police report was filed because our cars were driveable and they won't respond unless there is an injury. So after proceeding to work, I ended up with a bad headache, I went to the emergency room and was told I had a severe headach caused from neck strain(whiplash) from the accident. I sent all this information into the USAA agent and as of this date (1 month later) She has been(the lady that hit me) called 4 times, sent numerious emails, sent a letter and she is totally ignoring the insurance company.

The agent at USAA told me that unless she calls them to give a statement, they won't do anything and I would have to either (1) Go thru my insurance or (2) Take her to small claims court. The damage to my truck is 850.00 (as per the USAA agent). So someone that has USAA insurance, if they hit someone and there are no witness's that stop, or a police report isn't filed, can get away scott free! This sucks. So I'm taking the advice of the Lady from USAA that posted on here saying contact the state insurance supervisor and they said to send all the information to them and they will do an investigation. This is crazy!

850.00 damage to my truck and a neck strain!

Jeremy of Locust Grove, GA December 3, 2008

Jeremy of Locust Grove GA (12/03/08)
Yes on 10-24-08 I was rear-ended by a driver insured by USAA. I was shoved into the car in front of me as well. I contacted USAA that following Monday and faxed them the police report. I told them I needed a rental vehicle. The would not give me a rental because they said the wreck was under investigation. I called back for days to and left messages and received no calls back to me.

Finally the adjuster called me on Friday October 31. She told me she was going to have me in a rental car that day. Well here I am over five weeks later with no rental car or no efforts from USAA to resolve this matter. This has not been handled in a timely manner and has not been handled at all basically. Lawsuit may be in the immediate future along with complaints to state insurance commissioner's office. This company obviously is incompetent and has a poor reflection of customer service issues.

As a result of this I have been without my own vehicle for over five weeks now and counting. I should have went to the hospital after the wreck also. My neck was hurting 2-3 days after the wreck and I had what appeared to be spinal fluid drain out my nasal passages when I exited the car after the wreck.

Dana of Winter Park, FL December 2, 2008

Dana of Winter Park FL (12/02/08)
I was in a Enterprise rental car that USAA uses. Long story short i was carjacked and assaulted. USAA has been horrible. They refuse to pay medical bills using Auto injury solution which is ridiclious on what they think is medically ness. They want records from my past that have absolutely nothing to due with this. I have PTSD and they are refusing to pay i have 100 percent medical payments. In Fla. if you are a victim of a crime they pick up your deductible. I went through hell with them on this. The state attonrney wrote them and they were forced to pay Enterprise my ded. of only 250.00. For a vicctim of a crime they way USAA has treated me is like being a victim over and over. They are heartless. USAA i paid on for 13 years.

As a result of this I have PTSD and USAA has refused therapy for me. I am in fear of driving and this crime has affected all areas of my life.

William of Waynesboro, TN November 29, 2008

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