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Save up to $379 on Your Auto Insurance. Compare Quotes from Top Providers Now! Find the Best Deal and Apply! - Adv.
Jimmy of El Cajon CA (12/11/08)
I was hit by a USAA driver as she attempted to change lanes before I was clear. She got out of her car and clearly stated I'm soo sorry, its my fault, its my fault. So we exchanged information and went our ways. No police report was filed because our cars were driveable and they won't respond unless there is an injury. So after proceeding to work, I ended up with a bad headache, I went to the emergency room and was told I had a severe headach caused from neck strain(whiplash) from the accident. I sent all this information into the USAA agent and as of this date (1 month later) She has been(the lady that hit me) called 4 times, sent numerious emails, sent a letter and she is totally ignoring the insurance company.
The agent at USAA told me that unless she calls them to give a statement, they won't do anything and I would have to either (1) Go thru my insurance or (2) Take her to small claims court. The damage to my truck is 850.00 (as per the USAA agent). So someone that has USAA insurance, if they hit someone and there are no witness's that stop, or a police report isn't filed, can get away scott free! This sucks. So I'm taking the advice of the Lady from USAA that posted on here saying contact the state insurance supervisor and they said to send all the information to them and they will do an investigation. This is crazy!
850.00 damage to my truck and a neck strain! Jeremy of Locust Grove, GA December 3, 2008
Jeremy of Locust Grove GA (12/03/08)
Yes on 10-24-08 I was rear-ended by a driver insured by USAA. I was shoved into the car in front of me as well. I contacted USAA that following Monday and faxed them the police report. I told them I needed a rental vehicle. The would not give me a rental because they said the wreck was under investigation. I called back for days to and left messages and received no calls back to me.
Finally the adjuster called me on Friday October 31. She told me she was going to have me in a rental car that day. Well here I am over five weeks later with no rental car or no efforts from USAA to resolve this matter. This has not been handled in a timely manner and has not been handled at all basically. Lawsuit may be in the immediate future along with complaints to state insurance commissioner's office. This company obviously is incompetent and has a poor reflection of customer service issues.
As a result of this I have been without my own vehicle for over five weeks now and counting. I should have went to the hospital after the wreck also. My neck was hurting 2-3 days after the wreck and I had what appeared to be spinal fluid drain out my nasal passages when I exited the car after the wreck. Dana of Winter Park, FL December 2, 2008
Dana of Winter Park FL (12/02/08)
I was in a Enterprise rental car that USAA uses. Long story short i was carjacked and assaulted. USAA has been horrible. They refuse to pay medical bills using Auto injury solution which is ridiclious on what they think is medically ness. They want records from my past that have absolutely nothing to due with this. I have PTSD and they are refusing to pay i have 100 percent medical payments. In Fla. if you are a victim of a crime they pick up your deductible. I went through hell with them on this. The state attonrney wrote them and they were forced to pay Enterprise my ded. of only 250.00. For a vicctim of a crime they way USAA has treated me is like being a victim over and over. They are heartless. USAA i paid on for 13 years.
As a result of this I have PTSD and USAA has refused therapy for me. I am in fear of driving and this crime has affected all areas of my life. William of Waynesboro, TN November 29, 2008
William of Waynesboro TN (11/29/08)
I have a 2007 Grand Marquis Mercury LS that I purchased new on 11/20/06 with a production date of 10/06. I was heading to my second home in Millbury, Oh. on 11/18/09 and at about 05:30 a.m. a deer ran out from the side of the road and hit the right side of my vehicle, This happen in Tn. on U.S. Hwy 43. The police was call and a report made. I call my insurance company (USAA) and reported it. The car was driveable, so I continued on from my home in Tn. to Oh. I went to a local Ford dealership to get an estimate. With was 4708.23, with a 500.00 DED. it would cost the insurance Co 4208.23.
The adjustor informed me after he received the quote that is was to high and he would send an adjusted that represented them to check the vehicle. A local damage appraiser came to my resident and gave me a quote to fix my vehicle WITH USED PARTS for 4,170.96 less 500.00 which would be 3,670.96. I am sure the ajustor was paid at least #250.00 or more. I informed him that no used parts from a junk yard would go on my vehicle. The adjuster from USAA called me on 11/29/08 an informed me the same. I informed him that no used part would go on my vehicle. He informed me that the vehiclle was over 2 yrs old and in short that was it.
I informed him that he had better inform his boss that I have been with USAA for almost 40 years that they would lose my business. I have two homes insured, one with flood, three vehicles with full coverage and a home financed with them. It like 2 days being 2 years from when I purchased the vehicle. As I said the production date was 10/06 and I purchased the vehicle on 11/20/08. the vehicle had 14589 miles on it when the deer hit. It has 15161 on it now and in show room condition except from where the deer hit it. It was my belief that you carried insurance to protect you from a loss.
Fred of Friendswood, TX November 16, 2008
Fred of Friendswood TX (11/16/08)
I got a letter from USAA insurance asking for my insurance carrier. This was a claim put against my vehicle on 10/30/2008 in Houston TX. The problem is I was no where near Houston that day. There is no damage to my vehicle to indicate an accident. They say if I don't respond to them they will take legal action against me and to have my driving privileges suspended. What did they do pick my name out of a hat? No police report? This sounds like a scam to me.
Tracie of Augusta, GA November 10, 2008
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