|
Save up to $379 on Your Auto Insurance. Compare Quotes from Top Providers Now! Find the Best Deal and Apply! - Adv.
Heather of Colorado Springs CO (02/02/09)
I have been a USAA member for over 10 years. I hold all of my financial and insurance business wih them and recommend them to anyone able to use their services. About 90% of the time, their customer service is AMAZING! I have had a couple new reps that rubbed me the wrong way, but all in all, I feel that USAA lives up to their word. I trust in USAA.
Jennifer of Reston, VA January 31, 2009
Jennifer of Reston VA (01/31/09)
We have been loyal customers of USAA for ten years. We have purchased several of their products to include multiple car insurance, renters & homeowners insurance, and vehicle financing. So we were shocked when we received a USAA check in the mail for the payment we had just made for six month automobile coverage starting Jan 09-July 09. We made a pre-payment in June 2008 for 6 months of coverage and simply lost track of tim. We were 11 days behind the due date for our current policy at the time of payment; again pre-paying for 6 months of coverage. Unbeknowst to us, USAA had already decided to cancel our car insurance outright as of the 9th.
We were later told that the customer service rep should not have taken our payment.
We called USAA immediately after we received the check back, we were told that there was nothing they could do and they did not want our business anymore because of payment history. We have only filed one claim ever with them when the wind swung my door into the door of a neighboring car. We asked them if they ever tried calling us to remind us about our account or that the first payment was coming due and they said there was one automated try.
Either they have way too many customers or they believe they are recession-proof. To turn away paying customers who pay for six months of coverage in advance is just not good business sense and defies logic. To top it off, we asked to be transferred to the finance department so we can find out the remaining balance for our existing car so we can get it financed elsewhere. They acted baffled and confused when we told them since they did not want us as a customer for their insurance products, we were not going to remain a customer to them at all. Then they had the nerve to say thank you for trusting USAA to which we retorted we'll we don't anymore. After reading all the horror stories of people who had claim issues, I guess we are lucky in the whole scheme of things.
We have to find insurance for two vehicles within the next two days because we were just notified yesterday that our insurance ends on 2/2/2009. Graf of Athens, GA January 23, 2009
Graf of Athens GA (01/23/09)
I was in an accident that totaled my vehicle. The other driver was at fault and had USAA Auto Insurance. USAA contacted me the next day and volunteered to supply me a rental vehicle if mine was determined to be not drivable (which is what happened). Now I've been told they only continue the rental vehicle for 3 days after a settlement agreement has been reached. However, the settlement check will not be here within that time frame.
The settlement check affects the amount of money I can put towards a down payment on another vehicle, which affects the monthly payments for financing. So I have to rent a vehicle with my own money and wait on that settlement check, or buy something so cheap that I will never be happy with it when I was not at fault for the accident. I think this is very wrong. Rai of Mt Washington, KY January 16, 2009
Rai of Mt Washington KY (01/16/09)
A woman slid on ice and went into my husbands lane of traffic causing an accident. The accident was not my husbands fault. The other driver lost control of her car and came to a dead stop in his lane of traffic.... on a highway I might add. USAA said they would not pay the deductable because they said my husband should have been able to AVOID hitting her.... There was traffic in the lane to his left and a cement WALL to his right. They said that it was my husbands fault for not being able to avoid her. She came to a complete stop in the middle of his lane perpendicular to him.
Consequences are that we do not have to money to get our car out of the shop. We have lost and are continuing to loose days of work due to the fact that we only have one vehicle. We feel betrayed and ripped off by USAA! Ann of San Diego, CA January 8, 2009
Ann of San Diego CA (01/08/09)
My complaint is not merely about the biased and unjustified estimate I received per se, but it is also related to the manner in which the USSA appraisal agent at this particular facility behaved, located in El Cahon, CA. The male individual (Chris M.) in question was patently unprofessional in his behavior. He was rude and openly hostile in his actions and his wordage. He expressed sexism and classism through his words and actions. Additionally his behavior was discriminatory. He was flagrantly derogatory in his comments. He disregarded what I said and was confrontational. There was no cause on my part for this irrational behavior. This agent appeared to be a man who was on the verge of some type of breakdown.
In fact, I believe that this individual, at the very least, be psychologically evaluated and his soundness of mind be confirmed before I would trust him to perform his duties in a professional manner. I do not wish to rehash, nor relieve this experience, as it was extremely distressing and disturbing for me and for my daughter. I gave the details to the individual with whom I spoke several days ago via telephone.
It appears, as well, upon investigating your company, USAA, via the Internet, that there are countless other complaints concerning the behavior and actions of this company, USAA and its agents. These complaints are not limited to victims, but to USAA insured as well. Apparently, I will be forced to take my complaint to the insurance commission, as your company apparently does not act upon complaints and injustices.
Yvonne of Sierra Vista, AZ December 23, 2008
Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.
| 
Print This 
Email This
