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Save up to $379 on Your Auto Insurance. Compare Quotes from Top Providers Now! Find the Best Deal and Apply! - Adv.
Richard of Sebastian FL (03/21/09)
I was traveling North on U.S Highway 1 upon approaching a causeway exit when a women a insured USAA member came right out into traffic instead of waiting to merge, hit me broadside.FHP was called to the scene and she was ticketed for improper lane change. Officer told me she was at fault,and that she admitted to it.
The damage to my ford f-150 was a dented door that popped back out and left a 3 crease, the bed of my truck suffered 2 mild dents that are fixable,and a new tire that was punctured.USAA sent an adjuster to give est of damage,and they came back with a figure of 3,095.88 in damage. They then wanted to total my truck out for 2,500. I have gotten several estimates from bodyshops they range from 1,100 to 1,800 to fix the truck, they say it is only cosmetic damage.I have sent these to USAA and have not heard any responce from them. It is going on 3 weeks now and I'm sure the other womens car has been fix.I have also filed a complaint with Insurance Commishiner with the state of florida.Is there anything I can do to keep my truck and get it fixed, or is their someone can help me with this problem. I have contacted several local attorney's but have gotten no responce. Matt of Staten Island, NY March 11, 2009
Matt of Staten Island NY (03/11/09)
My vehicle was stolen on Dec 22 of 2008 and recovered on Christmas day, the 25th. The car had all of my Christmas gifts and work tools in the vehicle. The person house I was at is a business customer of mine, so I have no real relationship with her. I had only seen her once before and never since. Yet my insurance company (USAA ) continues to treat me evasively and like I had something to do with this. The insurance company decided to declare it total loss because it had been vandalized and the engine ruined.
I agreed to do an interview with the Investigator assigned by USAA and he made me feel extremely uncomftorable by repeatedly asking me the same questions over and over again even though I had already answered them to the best of my knowledge. The investigator, N. Thau, then asked me for my cell phone records along with service records and the extra key for the car. I called Mr. Thau a few days later and left him a message that the records along with the key were available for pickup at my office at any time. I did not want to send this additional key in the mail because I was afraid it would be lost and I felt that it was a key piece of evidence to let them know that I did not leave the keys in the car. I never received a call back from him nor did he pick any of the requested items up.
A month later I received a letter with the title additional information needed. I called the adjuster (N. Guiterez) to ask her what the info was and let her know that the other items had not been picked up and she assured me that nothing else was needed. Then, after another month (and numerous phone calls made to them requesting status updates), Mrs. Guiterez informed me that those items were indeed needed. I faxed them immediately and still have not heard anything from them regarding the status of the claim.
I am writing this complaint due to my complete dissatisfaction with USAA. I have never missed a payment on my vehicle or insurance policy yet I am continually getting evasive responses from them. My lease is now up and I have to continue to make payments to Nissan although USAA is in possession of my vehicle. I have since hired an attorney and we plan on litigating this matter as far as we have to get remuneration. I feel as though they are trying to take advantage of me even though I had nothing to do with this. I am asking for your assistance in getting this matter behind me.
I am not a rich man and cannot afford to pay for the damage to my vehicle. I had nothing to do with this particular instance and have become very distressed over it. Judy of Livingston, TN February 24, 2009
Judy of Livingston TN (02/24/09)
i was at my grandsons ballgame parked in the parking lot. a car backed into my car causing damage to my left fender. she was a usaa member. i have farm bureau in. they got an estimate and repaired it but i had to pay my deductible. that was in august 08. i have yet to be reimbursed for the deductible because usaa sill will not reimburse farm bureau.
this has beed 5 months. this is riduclous! anytime that you try to call the usaa ins they are never in the office. you leave messages with the claim number and your home phone but you never hear back from them. im just so appalled that a company that is supposedly here to help our men and women in the military has so many complaints against it!
Charles of Herndon, VA February 17, 2009
Charles of Herndon VA (02/17/09)
My complaint is in regards to an accident that transpired on 11 Aug 06 under USAA Policy # 1541-35-53. The representative we spoke with after the accident stated that my wife was at fault due to the fact that she still had use of her brakes even though the brake usage had been diminished because of the previous accident that was not completely. The justification was that she may not have had 100% of the use but still had functional use of the vehicle. This did not bother us at the time because USAA did not raise our rates. After switching from USAA to Progressive we were informed that the at fault? accident on 11 Aug 06 would cause us to pay an increased rate.
Upon hearing this accident was affecting our premium on the 16 Feb 09 I contacted USAA with the assistance of Progressive via a three way call. The USAA representative informed that the original rep would have to handle contesting their decision. Later that day, the claim reps manager called me to inform that the fault of the accident was not the brakes because the repair shop inspected them before releasing our vehicle and couldnt find anything wrong. I informed the manager that my wife and I took our SUV to the dealership where the maintenance manager test drove the car with us and stated there most certainly was an issue with the brakes. Toyota replaced the Master Cylinder and the brake issue was resolved.
The USAA manager then stated that the two instances were not related because of the inspection done by the repair shop and the assessment completed by the insurance adjuster. I informed that the failure of their people to identify a problem doesnt automatically make the issue my wifes fault. The USAA manager questioned why we waited so long because the incident was now outside their statute of limitations which was two (2) years. I informed that our rates had never increased for this accident until we switched insurance agencies. At this point the manager challenged the fact that our rates never went upwhich they didnt.
The USAA manager started to repeat her argument that the vehicle had been inpected and the original assessment would stand and that USAA could not and would not reverse a decision made over two years ago. I pointed out how USAA had told us that we were originally at fault because we had some use of the brakes when the accident happened even though it was associated the previous incident, then when we called back we were informed that the accident was unrelated to the previous incident with a convoluted explanation that is only valid if the master ABS cylinder went out within two days of our car was released to us. Upon hearing this the USAA manager said she wasnt going to reverse the decision period. I then informed I would be submitting this complaint and ended our conversation.
USAA mislead regarding the reasoning of a claim which didnt surface until we switched insurance companies and is costing over 500 a year difference in premium. I was only seeking a letter stating the accident was not at fault meaning my wife wouldnt be held accountable with an increased premium due to the automobile not being repaired correctly. But were instead mislead and then accused to cover the fact that they can no longer make the change. Progressive stated they could make the change up to 35 months back and that every company is different. Do yourself a favor, choose another insurance company over USAA.
Almost 600 a year difference in insurance premiums. Brandon of Lewisville, TX February 9, 2009
Brandon of Lewisville TX (02/09/09)
on jan 31 i was rear ended at a stop light by a usaa customer. I called in the claim on the spot after all the info was exchanged. The following monday i called the agent that was assigned to my claim. For some reason he was not going to be in the office untill thursday. By wensday my wife calls usaa and they said the file has been assigned to another person named Linda Lawson, they lady said that she sat next to Linda and would have her call to update us on what was going on. She never called and my wife called again on Friday and after she did not return her message, she spoke to another person and they said that I could not take my car in to get fixed until Linda finished reviewing the file.
Linda has never called us and we were hoping to get our truck into the shop. It has been severely rear ended and the tail light is out, if we get pulled over by a police officer we will get a ticket. The shop said that it would take at least 2 weeks to complete the damage. Today the 9th i call and linda will not be in today. I takled with another rep and they said that there waiting to here from there customer to hear there side of the story. It makes no sense that they have not heard from the customer considering that his truck had to be towed from the site of the crash do to the sevear damage done to the fron end of his truck.
my new truck rear ended pretty bad, it could have frame damage. leagly i should not be driving it, but do to my work hours, my wifes schooling and our son we have to have two cars. Thats the only reason im still drive it to and from work. If i get my insurance involved then that is still a claim and my insurance goes up. If i get a rental that money comes out of my pocket untill this claim is settled. Becouse of this accedent my new custom truck i just bought has lost some value just because its been hit. Heather of Colorado Springs, CO February 2, 2009
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