USAA Auto Insurance

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Erin of Smyrna GA (04/19/09)
I was in an accident caused by a USAA customer. I have been screwed ever since: initially ignored by adjuster Leighton L, my adjuster was changed without any notice to Tina S who has equally ignored my phone calls & voicemails. I spend nearly 800 on a renal vehicle due to the time it took for insurance to get their act together. Now I am being told they only owe me 400 of the 800 dollars! This company is a disgrace!

I am a single mother who got in an accident caused by a USAA customer during the holiday season. I had to come out of pocker nearly 800 to cover rental vehicle expensed and now USAA is refusing to pay me in full.

Rm of Miami, FL April 14, 2009

Rm of Miami FL (04/14/09)
If you live in Dade-Broward area and have USAA and their Appraiser is Jason W, becareful with this guy. He will purposely decrease your vehicle value and add expensive parts to total out your car. The A is not to be trusted. Beware

Samuel of Alltown, CA April 1, 2009

Samuel of Alltown CA (04/01/09)
I have been insured with USAA for 15years. Always thought they were rated highly, and were great....UNTIL I needed them. I was rear-ended, NOT at fault. USAA has dragged it's feet on paying my medical bills, even though the other driver got the ticket, so USAA will be reimbursed. They have thrown up every road block they could, and intimidated me from getting the care I needed....saying they needed this and that form....anything to pay. The investigator they sent did a 1/2A** job of looking over my car, continually underplaying it. You would think they were the other, at-fault driver's insurance company!! OUTRAGEOUS, rude people!!

My car still isn't fixed, and neither am I. I wish the same poor care on them....who do they think they are dealing with? Some nameless, non-existent person? I am real! I, in effect, pay their salary, by my premium payments, which I have paid on time, without any accidents, for lo these many years.

Richard of Sebastian, FL March 21, 2009

Richard of Sebastian FL (03/21/09)
I was traveling North on U.S Highway 1 upon approaching a causeway exit when a women a insured USAA member came right out into traffic instead of waiting to merge, hit me broadside.FHP was called to the scene and she was ticketed for improper lane change. Officer told me she was at fault,and that she admitted to it.

The damage to my ford f-150 was a dented door that popped back out and left a 3 crease, the bed of my truck suffered 2 mild dents that are fixable,and a new tire that was punctured.USAA sent an adjuster to give est of damage,and they came back with a figure of 3,095.88 in damage. They then wanted to total my truck out for 2,500. I have gotten several estimates from bodyshops they range from 1,100 to 1,800 to fix the truck, they say it is only cosmetic damage.I have sent these to USAA and have not heard any responce from them. It is going on 3 weeks now and I'm sure the other womens car has been fix.I have also filed a complaint with Insurance Commishiner with the state of florida.Is there anything I can do to keep my truck and get it fixed, or is their someone can help me with this problem. I have contacted several local attorney's but have gotten no responce.

Matt of Staten Island, NY March 11, 2009

Matt of Staten Island NY (03/11/09)
My vehicle was stolen on Dec 22 of 2008 and recovered on Christmas day, the 25th. The car had all of my Christmas gifts and work tools in the vehicle. The person house I was at is a business customer of mine, so I have no real relationship with her. I had only seen her once before and never since. Yet my insurance company (USAA ) continues to treat me evasively and like I had something to do with this. The insurance company decided to declare it total loss because it had been vandalized and the engine ruined.

I agreed to do an interview with the Investigator assigned by USAA and he made me feel extremely uncomftorable by repeatedly asking me the same questions over and over again even though I had already answered them to the best of my knowledge. The investigator, N. Thau, then asked me for my cell phone records along with service records and the extra key for the car. I called Mr. Thau a few days later and left him a message that the records along with the key were available for pickup at my office at any time. I did not want to send this additional key in the mail because I was afraid it would be lost and I felt that it was a key piece of evidence to let them know that I did not leave the keys in the car. I never received a call back from him nor did he pick any of the requested items up.

A month later I received a letter with the title additional information needed. I called the adjuster (N. Guiterez) to ask her what the info was and let her know that the other items had not been picked up and she assured me that nothing else was needed. Then, after another month (and numerous phone calls made to them requesting status updates), Mrs. Guiterez informed me that those items were indeed needed. I faxed them immediately and still have not heard anything from them regarding the status of the claim.

I am writing this complaint due to my complete dissatisfaction with USAA. I have never missed a payment on my vehicle or insurance policy yet I am continually getting evasive responses from them. My lease is now up and I have to continue to make payments to Nissan although USAA is in possession of my vehicle. I have since hired an attorney and we plan on litigating this matter as far as we have to get remuneration. I feel as though they are trying to take advantage of me even though I had nothing to do with this. I am asking for your assistance in getting this matter behind me.

I am not a rich man and cannot afford to pay for the damage to my vehicle. I had nothing to do with this particular instance and have become very distressed over it.

Judy of Livingston, TN February 24, 2009

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