USAA Auto Insurance

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Lisa of Elgin, SC February 5, 2010

USAA has been absolutely ridiculous! Their driver hit my son at an intersection and was fined for the accident. I called and called and called. It took a 8 days for them to accept responsibility. There was always one excuse after another from not being able to verify the accident with their driver, not having the police report (after I sent it to them and so did my insurance agent)and then said the VIN did not match on their driver's car with the policy. After I threatened getting a lawyer they finally got the VIN number straightened out on their policy with their driver's insured vehicle and agreed to let me pick up a rental. THEN the total loss adjuster never called. It has been another week and still can't actually speak to him.

I have initiated ALL of the phone calls and pratically have begged for someone to return my calls. Then when I press zero to speak with someone else, they put me on hold forever to read the notes on the case. They made an offer and I told them that on the day before the accident I paid over 300 for a set of tires they only want to increase the offer by 49.38! That was for tires with less than 25 miles on them. Then they tell me I have three days, two of which are weekend days to get all of my personal items from the car and sign over the title. I went for 7 days without any sort of transportation to replace my totaled car and they wanted to cut off the rental car after 4 days of making an offer. This has to be the absolute worst insurance company to deal with! I know what my car is worth by verifying it online with Kelly Blue Book and NADA and they want to extend a low offer for the settlement. The only thing this insurance company is good for is helping their clients get out of paying for replacing vehicles.

Robert of Silver Creek, NY February 3, 2010

Last week my car was totaled by a USAA auto insurance policy holder. I knew they wouldn't even process the claim until I called them. (from all the complaints I've heard and read) I called them several times and had to push to get them to cooperate. It took them a week just to read the police report, (which was sent a day after the accident) get a statement from the policy holder, and accept liability. Mind you I had to call them almost every day for a week. They said that they would set me up with a rental and pay for it. They knew I was 19 years old.

I went to pick up my rental car today and found out that USAA is refusing to pay for the underage bracket fee, which I cannot afford. (22 per day) I was told by my adjuster that because I am under no fault, ANY cost that is a result of the accident would HAVE to be covered by USAA, yet they refuse to pay for my rental car. I have no way to obtain transportation, and there is no possible way for me to use public transportation for my job. There is no way I could even use a taxi to get from house to house (I clean houses) let alone afford one. Chances are, I am going to lose my job over this. I am afraid that I am going to have to take this to small claims court. It is hard to believe that USAA could be so rediculously inconsiderate about these claims. How they are even allowed to practice as a business is beyond me. Is USAA a federal business? That would explain it... either way, judging by my situation and the other complaints on this site, it is safe to say that they are a bunch of crooks. I am not one to insult, but the problems that they are causing me are outrageous. This should be illegal.

debbie of puyallup , WA February 2, 2010

We were in a parked car waiting for the school traffic to subside. A USAA customer hit us. That was January 14th, 2010. USAA told us to go to Barrett's repairs in Puyallup WA. We did that on Monday January 18th, 2010. The same day we asked to be cashed out because we do not trust that company to make repairs. Everyday we call and ask where our check is. Today is February 2, 2010 and Barrett's "is still having computer problems" according the the USAA representative and they are "unable to transmit our claim" to USAA. USAA has done nothing to help us complete this unpleasant problem that was not our fault!! We tried going to another repair shop but USAA will not take their estimate.

Danny of marietta, GA January 30, 2010

I was hit by a Usaa customer that turned left in front of me when the intersection was not clear. He was given a ticket by fulton county police for failure to yeild. He never showed up in court! Then Usaa wants to total my truck that is till drivable since the accident in Sept 30-2009 i have drove 2000 miles. They are offering 2597 for a 96 gmc sonoma extended cab, While Maaco says they can repair the truck for 2460.

If i keep the truck and fix the body work myself( i'm mechanic) they will give me 2000 but the truck can never be driven again or sold till given salvage title. They were determined to total the truck, never asked to see estimates i got from Maaco and dealership. And with credit problems in usa now i can't and should have to buy a new truck over 150.

So i reported them to the BBB and Ga. Insurance Commisoners Office and Sarah J. informed the BBB that THEY were NOT going to repair my truck. i now have a truck that is worthless. 2597 will do nothing if no one will give me credit to buy a new truck. And the accident wasn't my fault!

Margaret of Farmington, CA January 16, 2010

My high school student was rear ended by another high school student insured by USAA, on December11,2009. 12 days later we still heard nothing from USAA. I had my son and the gal who hit him call them to make a statement. The only communication I've had with USAA is one letter telling me I had the right to take the car to any body shop of my choice. MY car is a total loss, unable to drive anywhere. 19 days later an appraiser called to say he was coming to look at the car. He said he'd be there between 1 and 4.

on December 30 At 3:05 he called and cancelled. I called USAA again and again and was finally able to speak to someone on January 4th. They said that my son was 25% responsible for the accident(rear ended)saying that he caused a road hazzard by speeding. If he was speeding then she was texting while driving.They were not there and he was never sighted for any infraction. I immediatly had an anxiety attack. Unbelievable! I have taken many pictures of the accident sight and there is no evidence of her even applying the brake. She slammed into him so hard it has totalled his car and her truck, (97 dodge dakota).

My insurance, (Progressive) is not accepting liability and now USAA is not returning calls to them and I have recieved no mail or any communication from USAA. The girl insured with USAA has told me that her insurance has offered her 3000.00 for her truck and we have been offered nothing. I find it interesting that they offer her a settlement and not us. They are not asking Progressive for any money at this time even though they say my son is partly responsible. I feel this has gone beyond personal property damage.

It has become an insurance nightmare with complete and total disruption of my family life and the my physical well being. My son is a senior in high shcool who has never had a ticket or an accident. He was unable to go see family for Christmas, I had to cancle my family vacation so that I could take him to work and sports. His senior prom is coming up quickly. He is suffering some depression. I feel USAA has completely disregarded my family's well being, being trampled on, taken advantage of and played with.

We are now suffering pain and physical anxiety and family hardship. He has no car, I have to take him to work, school and sports. My physical health is at risk because of the extreme stress and tension leaving me feeling very ill. My son is suffering from anxiety, stress and depression.

frances of cleveland, GA January 11, 2010

hit by a usaa insured on 12-19-2009. usaa has drug their feet ever since.our car is totaled and have done all their requirements but all i get is a smart ass coments and nothing definative as of yet. all that can see LEAVE THESE PEOPLE ALONE AND HOPE YOU ARE NOT HIT OR INJURED BY THEM>

Michael of Carlsbad, CA January 4, 2010

I have been insured by USAA Insurance for over 40 years with no accidents and no tickets of any kind. USAA just increased my vehicle insurance premium by 47%. Their explanation is that they have decided to recalculate California premiums on the basis of their overall California loss experience – and not just on the drivers record or other use categories. Their notification came too late for me to find a new carrier but I certainly will before the next renewal date. They made a real stupid M.B.A. pricing micalculation.

Larry of Twentynine Palms, CA December 21, 2009

I just had the same experience with USAA auto insurance as John of Belmont. No accidents, or claims filed in over 20 years, but my premium went up 40%, while the Calif State insurance commish stated (Aug 09 press release) Californian's were seeing a 7% reduction. Their response to my email questions/concerns was basically...sorry, bye. They used to have good coverage for a reasonable price. No more. They just forced me to vote with my feet...

Jim of charleston, SC December 17, 2009

my wise was rearended in june by a usaa insured she had neck problem along with knee injury from her knee hitting the dash she went for treatment and usaa denied responsability to the care giver keep in mind that she was stopped for a red light i took my truck a 2005 toyota sr5 quad cab to get an estimate i got three all from new car companies the range was 3900 to 4500 after one month they sent out a appraiser whom looked at the car and left one week later i recieved a check for 2100 and they said that was enough it was a 2004 model i sent the check back it is dec 2009 and i haven't been paid yet my wife was released from medical care 3 months after the crash and she was offered medical expences only we have had to hire a lawyer and sue them just to get what we have spent.

John of Belmont, CA December 15, 2009

I have been a policyholder with USSA for 31 year. USAA raised our auto premium over 40% without notice as of 1/2010. We have an impeccable driving record and made no changes to our policy. We also have excellent credit without any consumer debt. This is out of character for USAA.

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