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Save up to $379 on Your Auto Insurance. Compare Quotes from Top Providers Now! Find the Best Deal and Apply! - Adv. Paul of Plymouth, MA January 19, 2010 I was told that I need to pay the full amout of my Car insurance policy within a two week notice. The amount was 679 and I just started working again after being out of work for 11 months layoff. The excuse by Travelers was that my bank returned the automatic withdrawl for payment. I called travelers to let them know that I no longer had a bank account. Would they bill me direct? Well I was never told that it takes 30 days to change this aggreement and know they want there 1 year car insurance policy paid in full. Im going to be cancelled Feb 4th and I won't be able to go to my new job. The job I started 3 weeks ago. basically my insurance is going to make me homeless. Im only asking for one additional week to pay and they won't budge. Joy of Fulton, NY December 16, 2009 On Wednesday, December 9, 2009 a tree fell on our property and landed on our 5th Wheel Camper. Photos are attached. My husband and I were both at work when this happened. When my husband came home he saw the camper with the tree on it, and called Travelers, our insurance carrier. The 5th Wheel camper is listed separately on our automobile insurance with Travelers. The Auto Appraiser came to our house early on Thursday, December 10, 2009. He told us to call a tree service to have the tree removed immediately to prevent further damage to the camper by the weather. My husband called Upstate NY Tree Service. The tree service responded very quickly and arrived at our house with a bunch of equipment and started immediately on the work. They were onsite for less than an hour. The owner, Lonnie D., asked to come in the house to do the paperwork and then presented me with a bill for 4,222.80. He said that it was 1,550 per pick by the crane and that the tree took two picks, plus it was 800 for removal and disposal, plus tax. After the tree removal my husband called Northside Collision regarding the pick up and repairs to the camper. He was told that Big Red Towing would pick it up right away and that the winter cover must be removed before it could be towed. I was home alone and worked for four hours in the wind and cold on an 8ft ladder removing frozen snow from the roof of the camper and manipulating the cover until I could get it off. When my husband got home from work he called Northside Collision because the camper had not been picked up. He was told the tow truck was in Pennsylvania and would not pick up our camper until the next morning. We were told to tarp the camper to prevent further damage by the weather. We did this in the wind and cold and again with a ladder. My husband was told by the Travelers Auto Appraiser that we needed to contact Brian W. the claim handler with Travelers regarding the bill for the Tree Service. I called Brian Whittaker and left a message on his voicemail. Brian W. left a voicemail on my phone that I needed to contact Travelers and put in a claim on our home owners insurance. I did this. Big Red Towing picked up the camper on Friday morning of December 11, 2009. We were contacted by Mary Ann the Homeowners Insurance appraiser with Travelers and told that the tree removal was not covered on our policy because the camper is not a structure and the tree was not blocking a handicap exit. I put in another call to Brian W. and again left a message on his voicemail. He never returned the call. Monday, December 14, 2009 I called our Insurance Agent and spoke to Joan. Joan said that she didn't understand the problem and would see what she could find out. When Joan called back she said she was very sorry and did not necessarily agree with it, but she was told by Travelers that we are not covered for the tree removal. She also said not to give up yet because she would discuss this with her manager next week when she returns to the office and maybe she could explain it better. We feel that we have had insurance coverage with Travelers for many years and that we have a legitimate claim and did all of the things we were told to do to protect the insured camper. We would have removed the tree ourselves if we had known there would be no coverage. We would not have been able to remove it as soon, or as quickly as the tree service did. The camper would have definitely incurred more damage from the weather and very possibly from our attempts to remove the tree. We also feel that the cost of the tree removal is exorbitant but we have no experience with this, to know for sure. The tree service did not give us any kind of estimate or even ask for a go ahead once they reached the property. They acted solely on a phone call from my husband. They had already started the tree removal before I was able to put my coat and shoes on and go outside. We were not asked if we wanted the tree removed from the property. We have several acres that we could have left the tree on or we could have used it for firewood. The tree probably was used for firewood by someone associated with the tree service. Do we have recourse of any kind? We feel that we are being victimized by both the Insurance Company and the Tree Service. Is the Tree Service attempting Insurance Fraud by charging that amount? Is it fair and reasonable for an emergency visit? Is it fair and lawful that the Insurance Company is not covering the claim for the tree removal after telling us to have it removed immediately? 4,222.80 bill for tree removal services from Upstate NY Tree Service owned by Lonnie D., Fulton, NY Thank you for any advice you may be able to provide to us. Janet of Oldsmar, FL November 19, 2009 Three years after a traffic accident 12-6-2006 that is clearly the liability of the company (I was hit head on by a driver running a red light who fled the scene) they are dragging out settlement and refuse payment of my benefits for uninsured motorist/personal injury. They have put me through a nightmare of records collections, data, photos, exams, and now grueling depositions which are further aggravting my illness. I suffered back injury and aggravation to a large spinal cord lesion during the accident which has required two surgeries. I am now in pain 24/7 after two years post surgery. Corporate greed is the motivating factor behind this company - they will do anything to avoid paying out a claim without any consideration for the welfare of their customers. Suzanne of Los Angeles, CA November 4, 2009 Travelers Insurance agent came to my condo, observed damage and agreed to second set of bids with service master on a condo structual water damage effecting three master batrooms. Now refusing to pay!!! This is so unprofessional, even my boyfriend who is a handyman nows this is just tacky! They need to do the right thing and pay the agreed amount! I work for Coldwell Banker and I know we support travelers and servicemaster. What do you think? People work for free??? mario of rochester , NY October 14, 2009 billng me for wrong price Tina of Cleveland , OH October 8, 2009 Personal property in the amount of 14,000 was stolen from my home. As a policy holder, I followed all required steps based on my policy guidelines and still no resolution from Travelers Insurance. I filed my claim with Travelers on 8/13/09 and had to wait a week for an investigator Michelle Koss, due to her being on vacation. I gave a recorded statement on 8/27/09 and had to submit to a lengthy interview with an attorney under oath. Travelers is causing me great stress and missing time from work. I have paid my premiums to Travelers Insurance on time and carry insurance to protect against loss. As of 10/8/09, there is no resolution to my claim. Travelers Insurance is more concerned with the used replacement property than the stolen property. In the 18 years that I've been a homeowner, I've only had one claim for a stolen motorcycle. This is my second claim in 18 years and Travelers is insisting on continuing their investigation at the expense of the paying customer policy holder. Personal property was stolen from my insured home and no resolution from Travelers Insurance after 2 months of investigation. This is poor service and inadequate services from Travelers Insurance Company maria of lexington, KY September 19, 2009 I got rear ended in my car no insurance other driver - Auto Insurance Reported on 07/22/2009 - lexington kentucky. 12/21/08 I was sitting at a stop light waiting for the light to change. It was pouring down raining the car slide in the back of my car. It threw my car forward and backward along with whipping my neck with minimum damage to the car. I lived around the corner and went home instead of going to the hospital first mistake. The next morning I went to the doctor told whiplash sent home with muscle relaxers and pain pills. I called and reported it that night when I got home I started feeling bad. Finally I was having such a hard time I got x-rays, and was told I had a disc in my cervical spine budging out. I was told after a MRI I had three discs budging. At this point Travelers was paying all the bills. I set aside the last 5000 for pain management and co pays. So they decided March 08 of last year to stop paying all bills saying not related to the car wreck. With this I had 20 co pays for Physical Therapy and had to cut this back being on a single income. I had got a call from an agent about the pain and suffering clause on my auto policy. I had a 50,000 rider to cover pain and suffering. Well I had been in constant pain and now have a life long injury. I get a call one day at work from another agent she informed me they were going to give me a thousand dollars for my inconvenience. They didn't think this wreck could have done anything to me. Nothing about pain and suffering just my time wasted. Needless to say I flipped out at work got upset almost had to leave. I have constant pain and now this from this agent. I wrote a letter stating I did not want to hear from this Adjuster again, I insisted she destroy my records release, and wanted nothing to do with her. I still get a letter in the mail from her. My records also were sent to three different states throughout this ordeal after I asked her to destroy my records and voided my signed release to Travelers. I though HIPPA what a waste of time to put a complaint on them for violating my privacy rights or records at this point. Seems I had a degenerative disease in my neck never knew it. I was never treated even for a headache. So I had always thought preexisting was diagnosed and treated which I had no problems whatsoever with my neck till the whiplash. The other drive had no insurance so I didn't know about the rider on my policy till they called me or approached me by phone informing me of this. Up till this call I figured I was jerked. Little did I know it was only going to get worst with consistent calls from Adjusters who was still on an Apprentice License and not trained with common sense? I realized after I calmed down that the way this Adjuster spoke to me like she was inexperienced with that I looked her up on the Department of Insurance found she was newly licensed. I asked for a new adjuster and her boss refused. I filled a complaint with the Kentucky Department of Insurance on Travelers that was useless. Needless to say all these Attorneys on TV saying being there for you is a joke if the other party has no insurance. I called at least eight when I found out I had the damage in the neck none would give me the time of day. The other driver had no insurance and my car was not split in half result of the impact. I now sit in constant pain with my doctor writing in notes she had never treated me for anything related to the neck or degenerative disease for ten years prior to the wreck. Another doctor wrote my neck was irritated by the car wreck still they offered me 1000. I still have not settled with Travelers and can not understand the concepts that you are required to carry auto insurance by law. Then when you are injured they call you wave a 50,000 rider in your face then slap you in the face and offer you 1000. They moved it up to 3800 recently I guess it is looking bad sitting on their books. I will never settle with them for any amount petty amount and will let it sit open on their books. Greg of Palmerton, PA September 11, 2009 I was injured due to being hit from behind while I was stopped at red light. December 14, 2008. He has limited liability auto insurance with Travelers throug AAA. I wwnt through my auto insurance of Erie Insurance for the medical coverage of 10,000.00 Which has been exhausted months ago. I had to get an attorney to assist me due to me having a brain injury that they would best help me. My Attorney's office of Cohenfeely has repeatedly sent letters and phone calls to Carrie out of the Pittsburg office to no avail. I have ongoing medical needs. Injections on my neck and then surgery if I must. I no longer carry person health insurance as of the end of August31, 2009. I could not afford to also pay the 298.00 per month for Cymbalto 90mg., Gabapentin 300mg.3x per day and the cycle benzaprine of 10mg. x 3 per day. I went broke without being able to work explained by my Neurologist, Pain management doctor, family doctor, and Pain management Psycologist. Currently I am needing very much a neuro phsyc test, a doctor to help me get better so I can go back to work. Until I can resolve my neck problem I will continue to have numbness and shooting pain in all my limbs, I can not walk far or stand long or sit long. I am in pain 24-7. My lower back is so weak I cannot even lift anything of weight. the stress I am enduring of the pysical and not being able to get well enough has been unbearable. I am now on welfare for food and some financial help. I can not pay my rent as of September1, 2009. I will be homeless shortly. I called for help and I would not be able to be reviewed for a year and then could be turned down. So, as bad as I would like to have a roof over my head I will be homeless. No medications to help me, either. What is Travelers doing? Nothing. It is irrisponsible that they will not respond to my attorney about the case. They are not being a little responsible. My mental health due to brain injury and neck problems keep me from being able to work. John of San Ramon, CA September 11, 2009 Yes, the "Travelers" insurance company. I was involved in a fender bender where the other party was 100% at fault (proof is in the police report). Before the police report came out, Jennifer was very responsive, but as soon as the police report came out, Jennifer was not responsive anymore. I have lots of complaints in dealing with Jennifer and Travelers Insurance: 1. Most of my phone calls were unanswered, my letters were ignored after the police report came out. 2. Travelers Insurance insisted that I take my car to a body shop for repairs instead of offering the cash option. 3. Travelers Insurance gave me a certificate for rental car that was refused by Enterprise. I had to keep calling and finally was able to get through to someone who was able to help me. 4. Travelers Insurance denied any request for lost-wages reimbursement eventhough it was dealing with Travelers Insurance that cost me the most amount of time. David of Marietta, GA September 4, 2009 Since around spring of 2009, I noticed that I had troulbe filling up gas into my pick-up truck's gas tank at each time I need to fill up the gas tank. I decided to take it to the auto repair shop. The diagnostic result had shown to be the bad gas tank. I allowed the service to fix it for 1021. After the repair was done, the service advisor called me to tell me it was done and also to tell me the technican found sugar cubes in the gas tank. He believe it was being vandalized. I have the evidence of sugar cubes. I contacted my insurance to claim for the damage. Per my auto insurance policy, I was to pay 500 deductible and have everything covered. After its appraising result, I got the check of only 104.88 instead of 521.88. I contacted the claim adjuster for an explanation. I was told that I should have called the insurance before the service. I explained him that I had no knowledge that it was being vandalized until after the service was done at the full amount I paid. The claim adjuster understands my situation, but he has to stick with its policy by having me call the insurance first and paying the salvage amound. Advertisement
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