State Farm Auto Insurance

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Rhea of Houston, TX May 12, 2006

I was parked in a garage at work next to a Ford F150.  A fire started in the truck and it ultimately exploded. My car was damaged by the heat and flames, melting most of the ABS parts, blistering the paint, cracking the windshield, etc.

My insuance is paying for my damage, minus my deductible. I called State Farm to file a claim with them for the deductible, the excess rental car fees that my policy does not cover and to talk about diminised value since my vehicle will never be worth what it was before the fire.  Plus, I want to trade it in since I cannot be certain it's systems have not been weakened/damaged by exposure to the extreme heat.

State Farm's position is that the fire is the not the fault of their insured. They say they had a forensic expert determine where the fire originated and they say it is not one known from a recall. They will not pay anything on any claim I make.

Suzanne of Brooklyn, NY March 19, 2006

So much for my “Good Neighbor”.

After paying my car insurance faithfully for 20 years, keeping a record free of accidents and moving violations, it  finally happened. My car was stolen right out of my driveway.

My “Good Neighbor” insurance company has delayed settling with me for almost 90 days - well over the legal limit. They say they can’t understand how a thief can steal a car without a key???? (direct quote).  They have investigated me, pulled credit reports,bank statements called my employer and treated me more as a criminal than a s a policy paying victim.

I need my car for work and this has been such a hardship. I have just had to hire my true "good neighbor", a lawyer , to try to help me. I feel like I am being victimized twice.

Jeff of San Mateo, CA March 18, 2006

My wife's car was rear ended on 12/19/05. I took the car in to have the body work done on 12/23/05 and got the car back on 2/24/06. 

During this time I repeatedly called my agent about my auto and he kept referring me to the claim's dept. The only information I could get from the claim's dept was that there was a lag from Jan 9th to 25th when nothing was done (communication problems between State Farm and the repair shop).

On 1/15/06 I asked Gordon, in claims, to check the status of my repairs and get back to me. I called him two weeks later when he didn't return my call. When I asked him why he didn't return my call he said "What do you want me to say?" 

I find it interesting that when I bought a new car on Jan 6th I got the additional charge on my State Farm car insurance on Jan 9th, but he only time I hear from my State Farm agent is when he wants to sell me more insurance!

Matt of Battle Creek, MI March 16, 2006

State Farm insurance went to a credit rating system and did not notify me in writing that they would be utilizing my credit report.

My monthly bill went from 275 a month to 380 a month for the various policies we have with them.

Chris of Paragould, AR March 8, 2006

On 12/18/05 my wife and I were passengers in a vehicle that was struck from behind by a drunk driver.  Our vehicle was thrown into a ditch full of water and overturned twice.  We did not receive help for more than 30 minutes.  

My wife and I sustained substantial injuries and spent three days in the hospital.  We were instructed to follow up with doctors but we could not afford to do this because we did not have health insurance and the doctors we spoke to wanted payment in advance. 

I now have approximately 14,000 in medical bills and 1050 in lost wages.  My wife's medical bills were in excess of 6000, with lost wages of around 800. These amounts would be considerably more, but we could not afford the follow up care prescribed.   

We have provided everything State Farm has asked for and on March 6th we were offered a settlement of 20,000 for me and 10,000 for my wife.  This is a joke as it almost does not cover the actual money we have lost.  Pain and suffering does not seem to be a factor here.

Natalie of Ballwin, MO February 21, 2006

My car was in an accident in which State Farm's client was at fault. When I went to pick up my car from the repair dealership, they said that State Farm didn't fix all of the damage because they claim it was from a previous accident.

We purchased this car one month before the accident from a Honda Dealers certified used car lot. There was no damage on this car prior to the accident.

If State Farm refuses to pay, I'll be out my deductable and the difference between the rental car charge and what my insurance company allows.  My company will subrogate, but this is total nonsense and should be resolved with common sense.

Larry of Bainbridge, GA February 14, 2006

A week before Christmas my car was backed into at a car wash by a client of State Farm Ins.  Not only did she put her trailer hitch through my front bumper, her rear bumper buckeled my hood. She hit me hard enough to move the car, bend the wheel and knock the alignment out in my car. Now State Farm wants to claim that there is no visual proof of the alignment problem.  

It is now February and I am still having problems with the completion of the repair. Not only are the claim rep's rude, but the claims adjusters are even ruder. 

This is not the first time State Farm has given me the shaft on an insurance claim. I knew I was going to be in a fight with them from the time I was told that the other driver had State Farm.

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