State Farm Auto Insurance

After 30 years with State Farm Insurance, they dropped my insurance for a small claim of $1100.00 and I had very few claims throughout the thirty years I was insured by them. They are truly unfair to their customers.

We have had auto insurance through State Farm for over 20 years with only seven claims in that time span. For 12 years, we had renters insurance and never had a single claim. I had a Bronco for 16 years and never had a single claim. We totaled one car back in 2005 and then went the next several years with zero claims. In the last two years, unfortunately, we have had 4 claims: one for $5336, one for $1600, one for $200 and one for $600. So basically, for the first time in 20 years, they had to pay out more than they took in so they dropped us! They've made a heck of a lot of money off of us the last 20 years but God forbid we should use the insurance we pay for. Like a good neighbor, you don't need a neighbor like State Farm! You never know when they'll stab you in the back!

Billing errors and agent did not disclose all information. I enrolled myself in auto and home insurance and kept me charging higher amounts when I was not even enrolled in any home insurance.

I was in an automobile accident. The driver who struck me from behind had State Farm Insurance. I suffered back injuries and neck pain. I am still in pain. After all was said and done, State Farm offered me $5,100.00 which was not enough to cover my medical bills. I have to pay an additional $200.00 to $700.00 out of my own pocket, maybe more.

I am unable to work because of my back injuries. I owe my Lawyer, the ambulance that took me to the hospital, the hospital, and the testing facility that did my MRI. The Physical Therapist waived the rest of their balance. I am totally alone here and I don't know where to turn. I also do not have any money. My sister suggested that I tell someone what happened to me so that others might know what goes on when the average person is struck from behind.

Please be warned. State Farm really needs to be investigated by the Florida Insurance Commission. We all pay auto insurance. They have the money to pay for your medical bills, but they won't, and no one will make them do this.

PS- Also know this: If you are married and you and our husband or wife are in the same car, the minimal amount that you can claim ($10,000) is split between you two. They treat a married couple as one entity. Please be warned.

State Farm sucks because there are too many employees taking full advantage of the fact that they have no control over what is being spent by employees as well as how management's time is spent. Their "family" atmosphere makes it impossible for them to become tough and smart enough to run their business efficiently. It is disgusting.

It's one thing to have your company create an environment where people are "happy" to work there; it's another thing to have corporate to be clueless enough about human nature that they are being totally taken advantage of. Of course, my personal information on this submission form is not accurate. I do not want to be contacted. They can figure it out, or not.

I would like all mails to stop that is being sent to my home. If I wanted State Farm as my insurance company, they would have been contacted long ago. The paper they waste sending needless mails are just a waste of our precious trees. How do I stop this?

Wish I'd seen this, years ago. I had been a State Farm customer for about a decade when one day, sitting in a line of rush hour traffic, this massive GMC truck makes a left hand turn across three lanes of traffic and right into my front end causing major damage. I was surprised that State farm had decided to fix the car instead of writing it off, it was that bad.

My poor car was in the shop for about a month (CarStar) and they did their best but that car was mangled. I got it back and the alignment was completely shot. Wheel facing right to make wheels face forward. I was told by CarStar that State Farm wouldn't cover that (even though the truck drove basically right into my tire). I drove it to a dealership and had them fix it. A few days later, I notice my window doesn't work anymore (they had to replace parts of my driver's door as my mirror was ripped right off). I also noticed that as soon as I hit the highway and was going about 90, the whole car shuddered and shook. I took it back. They said "tough crap, that's all the insurance would pay for."

So for the next two years, my poor car sits dead in my in-laws garage because I don't have the money to actually fix the accident damage. Meanwhile, State Farm continues to bill me my $160 every month. I was told I had to have coverage, even if the car wasn't being driven.

I finally found out they were seriously bilking me. I cancelled the insurance and dropped my home insurance with those thieving you know what is and now I will tell anyone who will listen. State Farm steals. State Farm does not care about you. State Farm is rich.

I have a 2002 Nissan Sentra, fully loaded and completely dead that has been rotting for four years now because of these thieves. Do not purchase State Farm insurance, it is not insurance for you, it's for them!

My car was stolen on November 13, 2011 from a local mall. It was recovered on December 14, 2011 with major damages. I brought the car two months before it was stolen in excellent condition. My claims adjuster told me it was up to me to prove the condition of my car before it was stolen and crashed. He stated that in his research that he did not feel that the thief would have caused such damages. Unfortunately, I did not take any pictures when I brought the car, the car dealership did not have any pictures nor did the finance company have any pictures. Only after I threatened to have everyone that I know and work with complete an affidavit stating the condition of my car did they agree to cover all damages.

I became the victim twice once from the thief and once from State Farm. My car had over $11,000 worth of damages and after being in a State Farm selected shop for 6 weeks I picked it up and was only able to drive it 10 minutes away before I had to stop at a repair shop because it was not drivable. I had to pay out of pocket for them to fix my car and guess what? The State Farm shop that did all of the repairs had charged State Farm for the same exact repair. I called my adjuster and he told me that I would not be reimbursed because they had already paid for that repair. So basically I am struck with a vehicle that probably will fall apart as I am driving down the road.

State Farm, carrier of my mother's car insurance and homeowner's insurance committed fraud. My elderly mother broke her back in Sept 2010. She was recovering from surgery but still in considerable pain when in Dec of 2010, she was involved in a very minor, "bump." I hesitate to call it a fender bender as that implies great damage. As a precaution and at the urging of my concerned father, she went to the hospital to be checked out.

It was discovered that she had three more broken vertebrae, which were not likely caused by the accident. The driver who "bumped" them was uninsured so my parent's uninsured motorist coverage kicked in. She had surgery to repair the three broken vertebrae which resulted in a punctured lung and ongoing care for several more months. A report was made to State Farm, details given and permission to obtain medical records was given twice.

In April of 2011, Medicare, who automatically covered the medical expenses, as a conditional payment until liability could be sorted out, sent State Farm a conditional payment letter, stating that they were owed $13,000 unless State Farm disputed these charges and sent proof as to why Medicare should bare the expense. State Farm had 30 days to respond.

Well, at the same time (early April 2011), State Farm did two things. Sent Mom a check for $4800 saying she had requested the payment so she could settle the matter herself. Not true. They also sent a "request for conditional payment letter" to Medicare. Mom did not cash the check and continued to urge State Farm to settle the claim.

I have just learned, January 2012, that any document sent to Medicare relating to the same claim number would constitute a dispute and thus stop the demand process for payment of the $13,000. The initial letter sent to State Farm, from Medicare insisted they dispute within 30 days or a demand letter would be sent.

Well, I believe State Farm knew damn well, that sending the request would halt the demand against them, which is precisely why they took the action to send the request at the same time as they attempted to "settle" the matter with my mother. Medicare stated that the two documents, the conditional payment letter and the request for a conditional payment letter, must have passed in the mail.

From April till November, my Mother made several calls trying to compel State Farm to settle the $1700 bill she was receiving for the emergency room visit the night of the "bump", which State Farm was liable for. There was always an excuse as to why the bill hadn't been paid and in August the claims adjuster even sent a letter to the hospital stating my mother wasn't covered and they should seek payment from her directly. This gets better.

At the end on November, the hospital bill remained unresolved and my mother, who has always paid her debts, grew concerned that the unpaid bill would have lasting effects on her supplemental insurance or the balance would become hers to pay. We made another call to the claims adjuster and agreed to accept the settlement of $4800 to pay the hospital bill. We were told the balance was for "pain and suffering". Well, the other shoe falls when my mother receives a conditional payment letter from Medicare stating that they had been informed by State Farm that my mother had accepted a settlement and she would need to dispute or receive a demand for $13,000.

So, I call the claims adjuster for assistance. No return call. I then spent 49 minutes, the precise number of minutes I am told my wait time would be, waiting to speak with someone in the Medical Payment Recovery Dept with Medicare. I was told that my mother was now the debtor as she had accepted a settlement. Let me stop and say that Medicare sends one letter... and only one letter. Never, ever did my mother receive an update or further correspondence regarding the unpaid balance of $13,000. After all, she knew that State Farm had 30 days to settle or dispute and naturally since they had permission to request her medical records, they had taken care of this matter and Medicare was satisfied.

But she was now the debtor. I was informed by the Medicare rep that: They only sent the one letter to State Farm which my mother was copied on. One document sent referencing the claim number indefinitely suspends the "demand" for payment from State Farm...

Finally, I was informed that State Farm did only two things regarding my mother's claim where Medicare was concerned. They sent the "request for conditional payment" in April of 2011 and they sent the notice of Settlement in November of 2011. Never did they send a dispute, never did they provide Medicare with the medical record information they had the permission to collect to dispute the claim.

Why is this fraud?

4) She was harmed in excess of $8,000.

Now it is up to my mother to dispute this herself, of course it will be me driving the process. My mother not only broke her back a year and a half ago but she is 73 years old, has COPD and MDS (pre-leukemia) in addition to suffering from a punctured lung during her last back surgery that nearly killed her and subsequently has had to have her gallbladder removed and has lost 4 inches and 50 pounds.

Who holds State Farm accountable?

I received an insurance cancellation notice for my vehicle. Upon questioning both my agent, John ** ( who incidentally never even had the professionalism to call and notify me himself of this matter) and the underwriter, I was told there were too many claims in a three-year period even though the only actual claim under my account was for a windshield replacement due to a stone from a truck.

This is a clear case of unfair and unjust practices of lumping every member of a household in spite of having their own policies under the same scrutiny and making the head of household pay for any one else's driving records. Additionally, I have been with State Farm for over 25 years with both auto and household policies.

I live in Kansas, home of wind and hail (hello, remember Dorothy and Toto?). On April 3rd, we were hit by a severe hail storm. Unbenownst to us, our insurance carrier changed our wind and hail to a 1% with no limits, from a $2,500 limit. Yes, we ended up with a staggering $12,450 deductible. The claims adjusters have been rude, and the whole process, except having our roof repaired has been a joke. Now they say they over paid us and will only pay $100 for the door depreciation ($2,100). Having been in the insurance business for years, not P & C, if I were to change a cap or deductible without warning my clients, I would be de-licensed. Tell me this does not happen fools.

I stumbled on to this complaint page totally by accident doing a Google search. I have to say it is interesting. I have been in the property and casualty insurance claims business for over 20 years (not with State Farm). The complaints I see here are often the same complaints I hear frequently. Most of the complaints I have read here simply are not valid.

I would suggest communicating with your carrier and they will explain why things are the way they are. In Texas, where I am, the insurance department is very pro consumer, so any grey area typically goes in favor of the consumer. Just my $.02. And the guy claiming to have hurt his hip being rear-ended--maybe, but unlikely. When rear-ended the vehicle moves forward before your body does. That being the case the brake pedal would not put any pressure on the hip at impact. I look at this stuff everyday.

Last January 3, I was rear ended by a State Farm customer while I was sitting at a red light. This person didn't even try to stop, of course I was injured. I have already had to have surgery for a torn labrum in my right hip joint because I had my foot on the break, as you should have when stopped at a red light.

Also, a lot of damage to my neck and back. I am still under treatment for my neck injuries but have already been told by the State Farm adjuster that they will not be considering the injuries to my hip when they do try to settle with me because I had a bone spur on my hip that I was not even aware of. So they are trying to get out of paying me for all my out-of-pocket expenses and my lost wages. The person that hit me was 100% responsible, no question on that, but they still are trying to get out of paying me and I am a State Farm customer too, have been since 1994.

I can say for sure that if they don't fix this and agree to pay for all my injuries, I will drop them as my insurance carrier go with a new company and then sue them for everything. But I refuse to continue to do business with a company that treats people this way. I have spent over a year in pain everyday with no end. It might be possible that I may have to have more surgery and I am going broke paying my co-payments for my medical and the travel expenses and lost wages since last January going to doctors and having and recovering for the surgery I have already had.

Like a good neighbor, my ***. You pay a premium for what? Insurance? And when you file, they just put the blame on you then pull your claim.

My policy was changed without authorization. I was in an accident, when I called my agent he stated that I only had liabilty. I told him I never authorized for my policy to be changed on my van. I also told him that I was under payments on my vehicle that the van had to have full cover on. He would not give me anything in writing stating that there were changes made on my van.

I was in a wreck by a client of State Farm and the company is trying to low ball me on my truck. It was in great shape, but they are offering me almost 3,000 dollars less than what I can replace it with. I can't find the button for minus stars.

Unauthorized up-sell, no cooperation from the local agent. Steve and I have little to add other than their emails, looks like my neighbor might have sent it. Nothing in the mail from State Farm, nothing official from my agent's office, just a message that I need to send them money. Nobody should ever ask for payments to be made like this. If you'd like to, just send your money here to me and thanks in advance.

State farm sucks. After two years with no cost of living raise on social security we finally got one in 2012. Then state farm is one of the first with their hand out with an across the board increase .Thanks a lot state farm.I'm a good driver with a good driving record.

I have had nothing but grief from this agency Donald *** himself and his associates. I had trouble with NTB tire company, which damaged my truck and the lift kit. I received compensation three months after the complaint for the amount of $250, in which that time there was more damage from this incident. But no one would account for unseen damage which was internal on my wheel hub and bearing. Just last week on Christmas eve, my truck was being driven by my wife. We were in TX, 50 miles from the closest tow company and about 1200 miles from Chattanooga. We called the 1800 # for emergencies which was provided by State Farm insurance.

The bill was to be covered by our State Farm agent 100% upon submitting the bill. The representative for State Farm insurance told us the bill for towing was $478. Our agent only wants to compensate us for $125 of that.We had to leave the truck in Tocumcari, NM because we were in the process of moving to San Diego. We made it here and of course that State Farm agency has given me nothing but grief! We have been treated terribly by this agency and want something done about it. My overall experience is five stars meaning bad, five stars worth of headaches and heartache.

I had both my auto and home owners through State Farm. I had 3 catastrophe claims in 2 years and after I was promised by their adjuster I wouldn't be dropped for a catastrophe claim, they dropped me. Why have homeowners insurance if you can't use it when catastrophe strikes? I wasn't negligent, it was high winds and lightning that caused damage to my house. They dropped me and have been absolutely horrible to work with. I want everyone to know that if they file a claim, they will get dropped. My own agent is wonderful, the rest are impossible. I didn't run my bathtub over and file a claim, I didn't set my own house on fire and file a claim. I had high winds and got struck by lightning.

This is crazy. Something should be done in the United States to stop this from being legal. It is redundant to pay for house insurance and then when a catastrophe happens, the very thing we are insured and pay for, then we use it and get dropped so when we seek homeowners it is higher because of being dropped and then our car insurance goes up because we lose the multiple policy discount. Please, someone explain to me how in the United States this is constitutional and fair.

A customer called me about some deer damage that had occurred over the holiday season. She had already contacted State Farm and said she wanted to use my shop (her choice). They told her she could use the shop of her choice but it would take 3-5 days for an adjuster to come look at the vehicle. And they would not provide a rental vehicle until after the damage was appraised by State Farm. Or, she could take the vehicle to a shop of the insurance company's choice and they would provide a rental right away and would not have to wait on an adjuster. I thought it was illegal for insurance companies to steer policyholders to repair facilities off on the insurer's list.

There is a recurring commercial aired on every radio station around this country that has grown so incredibly annoying, I refuse to turn on my radio. I wouldn't care if State Farm had the best insurance policy on this planet. I refuse to give them a nickel until they stop pounding that annoying commercial into my brain upwards of 50 times a day. If it continues much longer, as petty as this seems, I'll go straight to the BBB because at what point does advertisement become an invasion of one's well-being throughout the day? That time has come and gone long ago. Geico actually makes me laugh. This commercial, two singers and a banjo singing about a "baboon with one robotic arm" and a burrito in that horrible cacophony raucus makes me ill.

My State Farm insurance agent, with whom I have been with for over 8 years, canceled my homeowners policy in Sept 2011 and switched me to Citizens without notification or permission. This resulted in a three fold increase on my premium and a big increase in my mortgage payment. The only way I found out about the the change was when I noticed my bank account was short over $500 dollars.

I literally work across the street from my State farm Insurance agent (Rich Matthews) and his office told me that someone had "dropped the ball" and "we're sorry". I have now acquired new homeowners insurance and I am hoping to be refunded the full amount of the over charge. The office promised to cancel the policy but failed to do so. I went to the office and they have again promised to do so. Can I sue them for changing my policy without permission or notification?

I called to cancel an insurance with State Farm Insurance and have been paying $114.00 full coverage a month on a 2009 Aveo and $178.00 a month for a 2003 Honda Accord full coverage. Now paying $84.00 for the Chevy Aveo and a saving of $180.00 for 6 months. The 2003 Honda Accord is $224.00 get me not a month for 6 months. A savings of $844.00.

I have a 1949 Dodge pickup truck that was put on "full" coverage after I bought it. When I bought this truck it had 4-5 dents in the cab portion, the front windshield was cracked and had some peeling paint. The reason I bought this classic was it's very good, no rust, clean and in straight condition. About 3 months after I bought it, it was vandalized while sitting parked in my backyard. Truck was pounded on putting in around 20+ new dents, both doors were kicked. Chrome had some fresh dents, paint in 3 areas was scraped off. Upon seeing the damage, I called the police and had a report made. Next day, I called my State Farm agent about the damage, they had me call the claims center for further investigation.

After getting an estimate at their recommended body shop, they made me wait a week and a half to get any response, after me calling them 6 times. They then set up an appointment to meet at the body shop again with an investigator. The investigator right off the bat treated me like I was liar, pointed out all the flaws from previous body work and peeling paint. I said I'm only concerned with the vandalism not the old imperfections. Well, all I can say is they had their minds made up before they came there, any moron could see the fresh damage and paint scrapes.

It was a bright sunny day, I suggested that we bring the truck indoors to see the damage better, they didn't care to do that. Why? Because their minds were made up prior. I had to tell them to stand at an angle to the door to plainly see the kicked in dent on both doors. Why? You're the professionals! Boys, you need glasses! I offered State Farm prior pictures and a statement from the guy who sold it to me as to previous condition, they wanted no part of it at all. I was treated as a liar the whole time.

I sent pictures of its previous condition to the claim rep." Penny" that clearly shows its nice condition. She stated she couldn't tell the difference from my pictures to her investigator's pictures. Give me a break! I offered to take pictures of the damage with the same camera to show her the damage, she didn't care in the least. I was treated like a liar by all involved, and after 30 plus years with them, I'm done! Why have full coverage when they don't back it up.

I have been a state farm customer since about 1996 have had auto, life, homeowners, renters policies with them and never have had any claims.

In 2003, I purchased a 4 family rental property. I was told by my state farm agent that they could not insure it as since 9-11 state farm had quit writing new policies until they came up with a 'more profitable product' I went with Allstate on it. Meanwhile, my homeowners rates almost tripled due to them looking for more profit.

Since then, I had moved and as of this year have auto/life/renters policies with them. I have never had a claim ever. Paid huge rates to a universal life policy that I had to let go this past summer due to the economy and losing my job. Then of all things, our house got broke into, I had no choice but to file a claim. I had always been told to go with replacement cost policies so you were paid current replacement costs instead of depreciated costs if something were to happen. Yeah right, state farm came up with a 'settlement offer' which was pathetic, then told me the remaining replacement cost would be paid when the items were replaced. That was in July of this year. We moved, so all mail went to our new address.

Over the past 2 months, we had not received any bills from state farm. Just the checks for the claim, a renewal of the renters policy and a notice that a vehicle that was suspended on our auto policy would be cancelled if we didn't let them know otherwise, which was fine as it isn't running. On this past Saturday we received a check from state farm that stated it was a 'refund' for cancelling our payment plan account.

Confused, I contacted my agent on Monday and was told it was due to the suspended vehicle being cancelled. Okay, that is was fine, then today, we were looking at our bank account and a check from state farm for the claim had bounced. Separate issue with their bounced check, it had supposedly been printed on the 'wrong form' and was cancelled and reissued this past week, that doesn't fix the fact that I was charged for it not being honored!

I called their 24 hour line and was told that all of my policies were cancelled about a week ago. The check was a refund for whatever. We were pay by the month, so I was very confused when in the past I was told by the agent that we did not have the 'month ahead' on our payment plan. So, what would a refund be for when they claim our policies were cancelled for non payment? We never received any type of payment due, cancellation notice or otherwise.

Since we have filed the first claim ever: The agents person I deal with locally had been very nasty with the claim handler that I deal with on our claim, the claim handler has been quite nice. State farm refused to insure the property that we are moving to stating they didn't insure the type of construction the house is. We so far have been told by other insurance companies that they won't insure our house due to the claim we have currently.

I would not recommend this corrupt company to anybody, after being a long time customer, to be treated so badly.

On Saturday, October 22, 2011, I was the victim of a hit and run by a State Farm insured driver. The incident occurred at an Exxon gas station in Northeast Houston. The driver backed up into my car while I was about to pump gas. He realized what he had done and then took off fast. An off-duty Houston police officer chased him down and brought him back to the scene. Unfortunately, the police officer didn't want to stay. He told me to handle it with the driver who had hit me. The driver approached me and tried to do this "Who me? " thing. He said, "Excuse me. The nice police officer said that I may have damaged your property. I don't know how this could have happened. Did I do that to the front of your car? No, it wasn't me."

Fortunately, I had witnesses and was able to get one of their phone numbers. The driver who hit me was a complete jerk. He refused to give me his insurance information and threatened me. For no reason whatsoever, he started calling my four-year-old daughter a ** and started taunting my wife. We called the police. When the police arrived, we were relieved as a family. We thought everything would be okay. We were wrong. I'm a white man and my wife is Asian.

One of the cops was a big time racist that showed up. He asked me what my wife's nationality was and told me he didn't like the way we looked together. He was absolutely awful to me and tried to side with the bad guy. I was able to get the guy's insurance information, despite the horrible experience. I filed the claim and State Farm has been awful. Still to this day (December 13, 2011), nobody has come to look at the damage to my car. State Farm has done everything possible to do nothing and keep the claim dragging on and on. The claims adjustor is lazy as hell and always has an excuse. Everything is in place (my witness verified the entire incident), but still nothing has transpired.

It is my impression that State Farm knows their driver did wrong and that the company is liable for the claim. However, they are doing everything possible to find a way to potentially deny the claim. It's been a horrid experience. "Like a good neighbor, State Farm is there" is **. What a terrible company. It's amazing that you have a driver who did a hit and run, yet his insurance company is doing everything possible to give him the benefit of the doubt. I hope the situation is resolved soon; but if I get denied, I would love to file a law suit against State Farm, the claims agent and the driver who hit my car.

I started with State Farm back in March when I put my car back on the road. I went in, signed up for Auto Insurance, Renter's Insurance and volunteered for a free HIV test. That was it. I gave my info for EFT payments and paperless billing, I received my papers and insurance cards in the mail and all was good. I did not receive anything more from them in the mail besides a holiday card. I moved to a different state in July and notified them of my move. They said to just call and cancel, and they'd even give me quotes for a State Farm agent where I was moving to. They never did. I moved, got a different car, notified them of the change and all was still good.

I received a letter in the mail from State Farm headquarters around September 8th, asking if "I was a aware that a Life Insurance policy had been sold to me and whether I had any record of it". I checked the no box, signed my name and wrote my number on there and requested it to be taken off. I never signed up for any of that needless crap. So I created an online username to try and decrease my insurance payment and took a peek at what exactly I was paying for. There it was, a $50,000 life insurance policy that is about $15 a month that I had no idea that I was paying. I decided it was time to go with another insurance. I called and asked for my policy to be canceled. The rep said all was okay and I signed up with a much, much cheaper company who gave me more coverage.

Almost two weeks later, I checked my bank account and I have a negative balance. State Farm did not cancel my EFT payments and overdrafted my account. I called and at first, the girl said my account should not have been charged. Then she came back, changed her story and said technically, only my auto policy was canceled. I said that no one told me to be specific and I was under the impression that all my policies were canceled. Then she proceeded to ask me if I wanted my renter's insurance canceled. I said of course! Are you kidding me? I want the life insurance that I did not even sign up for canceled as well! Oh, but apparently you need a signature to cancel that. She simply said I would receive my refund via check in the mail and that was it.

I went to the bank and had them cancel the payment so that State Farm did not get any money and they also put a block so no more money could be withdrawn. I relayed this via email to State Farm and got no response. Few days later, I saw a deposit into my account different from the one they had wrongly charged. I was not made aware of this so I assumed State Farm was giving me my refund for canceling before my premium was due. I sent yet another email requesting a response because I was having trouble getting a hold of them during business hours and I attached proof of two NSF fees that I incurred because of their mistake, and I mentioned that I had no record of signing up for a life insurance policy.

He simply replied that they sent me detailed descriptions of my policies every month, which I keep all of my paperwork and I have gotten nothing of the sort, and that in order to make up for wrongly charging my account, they refunded me the charges minus the "life insurance" fees that were due and since they did not get any money due to my stop payment, I now owed them that money back. I said I don't think so, you owe me a refund from my premium, you owe me for two NSF fees, and I want a refund for this ** life insurance that someone charged me without my permission or signature. They just ignored me and said I would be billed in the mail and that I need to send a signature to cancel the life insurance policy.

I notified Adriana by phone of the cancellation of my policy on 11-24-2011. I went with Plymouth Rock on the 24th. My policy number is**. I notified her by email this morning that I received a bill for this months renewal with State Farm. It had better not come out of my account. Each and every agent I have spoken to has said that it simply takes a phone call. She continues to insist I must come in and bring my plates, which is still my paper, 30-day plate. Help!

I had been with State Farm since 1976 when I first received my driver's license. I have my homeowner's insurance through State Farm as well. My agent is great. I have always received the good driver's discount as well. State Farm canceled my insurance earlier this year. I received one speeding ticket (paid it instead of traffic school) and also filed a claim when a car hit me as I was backing out a parking spot. I think the "at fault" was questionable, but I filed a claim for the other car, no damage to mine. It was a minimal damage to the bumper of the other car. State Farm canceled me saying my rating went up because the damage to the other car came up to over $1500 (very hard to imagine). Either way, I cannot calculate the amount I have paid toward my insurance for over $30 years, then they cancel me?

I'm a victim of hit and run, cop witnessed it and caught the perpetrator about half mile down the street. He beat the red light, comes to my side, smashes into me several times, driving me off the road almost into the pizzeria and then took off. Good thing he was caught. State Farm employees were busy trying to defraud me by showing false documents to shop owner, stating my car was salvaged two different times, which has proven incorrect and claims representative called my witness and coerce him to change his statement to look like I caused the accident. These are immoral, unethical and unprofessional habits to demonstrate in any business. Exposing State Farm is my goal, so it may be stopped ASAP.

They valued my vehicle incorrectly and deemed it salvaged title. Both the DMV and my new insurance company advised me to get State Farm to retract the salvaged title but State Farm was reluctant to do so.

State Farm changed the quote amount after charging me and now are doing everything they can not to refund me. On October 31, 2011, a phone quote was given for approximately $550. They said they would call me at 11am the next day to get VIN while I was at the dealer.

On the next day, State Farm called me at 11am and changed the quote to $901. I was put on the spot and I had to go through with it. They called me again later that afternoon saying they made a second mistake with he quote and wanted another $150. I asked them to call me back as it was not convenient. On November2, I did not get a call back so I phoned them to ask why I was to pay more than the huge $900 amount. I refused to pay and asked what my options were and I requested they cancel the policy at midnight. I arranged an alternate insurance with 21st Century from midnight. I called State Farm back to confirm the cancellation at midnight.

On November 3, I called again to confirm my cancellation and asked how I was to be refunded. They said they could process the credit to my card. On November 9, I called to complain that no refund had been received to my card. They promised me it would be done by Friday, and latest would be Tuesday. I called once more on November 15 to complain yet again, that no refund had been seen on my card and now they state that the refund would be by cheque but that it had not been processed yet. I checked and they did not have right address to ship the cheque to.

On November 21, I called again and still the cheque was not sent out as promised. They gave me some bull** that they needed to adjust it by 50 cents. They said they would send it tomorrow and that I need to wait 10 days for it. They have been holding my $900 for three weeks so far and say it will be at least another 10 days. They have promised the cheque was sent previously and it was not, so how can I trust they are sending it now?!

I have my car insurance, a life insurance policy and a home insurance policy with State Farm. I like my representative, and Todd at the office was very polite. My complaint is with the State Farm policy for health insurance.

I just retired from teaching in the State of Florida. I have a health insurance I can carry on, but it costs $608 a month. I am 63 and I cannot get medicare until 65 (as you know). I talked to Todd, I think about a quote for health insurance. I cannot access the insurance until January 1, 2012, as I had to sign to keep my teaching insurance or lose it at the time of my signing out of the county. I asked Todd for a quote. He says it will be approximately $435 a month, but he cannot be sure until we submit the form and it might take 3 or 4 weeks for State Farm to come back. In the mean time, he cannot submit the form without me writing a check for the first month.

I do not think State Farm should have the use of my $425 until we make an agreement. I am okay with the $25 fee to make a quote to me. As a long time customer, I think since about 1972, I feel you are treating me unfairly. I think you should charge me the $25, give me a quote, and let me make the decision before taking my $425, approximately. I have called another insurance program and they are making me a quote without charging me the estimated monthly amount. My husband, Frank **, who also insures his cars through his business agrees with me.

Maybe Todd is wrong about you cashing my check and keeping my money until the quote is complete. I might not have told you that I cannot start the new policy until January 1, 2012, as I had to sign to keep my current policy until I could replace it or I could not get it back. Please email me back. My State Farm person is Ann ** at Teel and Waters Insurance. I want State Farm, but I think this policy of keeping my money without interest for 40 some days is financial larceny.

I haven't even been told you will insure me yet, but you want my money. This has never happened before with the car insurance. When the office makes me a quote and I write a check, I usually have a difference back within a week if the quote is too high. Thank you for helping me.

When dealing with the State Farm agent, we currently has had a nightmare to say it nicely. He never informs his clients as to what is going on. We received 3 bills for the month of November 2 and within 5 days of each other. They have been screwing up for us since the 2nd month we had them. The Agent Chris **** is one of the rudest people out there. When he is confronted, he has every excuse in the book as to why the customer is wrong yet he never at one time explained beforehand that there would be multiple bills and why were we told by 1, when we took off of auto pay (they were multi- charging checking account ), then 4 days before the due date we are sent a huge bill so when I contacted him, he was very rude and just a total **** on the phone. I had retained other insurance yesterday and he threatened to have that cancelled. I have never in my life had such a horrible experience. I do not recommend anyone use this agent. He is not upfront and very rude and argumentative.

I did not like the way the State Farm agents treat customers, when it comes to claims. They don't have questions when we are taking the insurance, but they have plenty when a small claim comes to them. Really ridiculous, and a bad experience for me.

My auto insurance is State Farm, located at ** Boise, Idaho. I found out that there was a State Farm agent, located right in Caldwell, Idaho. I asked this agent if he would call the office in Boise, and have my auto insurance transferred over to his office, as it is much closer to our home. When Terry ** (State Farm Insurance) located in Caldwell, Idaho called, the State Farm Office in Boise, Idaho, they refused to transfer the said papers over to his office. Mr. ** told me, that I would need to call, and request the transfer.

I not only called, but have written 3 e-mails to this office in Boise, requesting that my auto insurance be transferred over to Terry ** State Farm office located at **. Caldwell, Idaho. (208-454-8646). I have kept all the e-mails sent to the Boise office, for this request. They have never replied to my request for transfer, nor have they even contacted me, that they would send over the auto insurance papers to the Caldwell office. This is very poor business on the part of Boise State Farm office, for not complying with my request.

This is a response to Michael in Fayetteville: This is how it works. The insurance company is working in the best interest of their insured. In your case, you are a claimant. It is the insurance company's responsibility to have contact with their insured, either by phone, in person, or by mail, before accepting liability for that person and fixing your vehicle. This may take some time if their insured is not being cooperative. My suggestion to you is to contact your own insurance company. If you have the coverage on your policy, they will fix your car (you may pay a deductible), then they will subrogate to get the money back from State Farm. Put yourself in the insured's shoes. Would you be happy if some random person called up and filed a claim on your policy saying you were at fault and they just paid the claim without even notifying you or giving you a chance to give your side of the story? Hope that was helpful.

Remember people, all insurance companies have these types of things happen. There are going to be times when claims don't get paid. There are going to be individuals who work for the company who might not act in the most ethical matter. Switching your carrier every 6 months because your rates went up $10 is going to hurt you in the long run. You won't get the best rate because the company looks at you like a frequent shopper. Bottom line, stick with a good reputable company (research them on the department of insurance website). Stick with them through the roller coaster of rate increases and decreases (yes they do have those! ) and understand that there are procedures that have to be followed. Read your policy booklet, become familiar with your company's responsibilities and your responsibilities in the event of a claim. It helps if you have a good agent that is willing to explain things to you.

I was shopping for insurance for my son. State farm quoted me a price. I told them up front that my son had been in two collisions. They told me that the price they were quoting took both accidents into consideration. After I paid the 1st month, I received a letter that the price was now going to be $80 more per month. I ended up paying $80 for the month that they quoted me $80 less. I don't feel that I should have been charged the increase for the month that I was quoted. That was totally unfair. And I can see that they quoted me the wrong price but they should have not charged me for the month that had already passed. This is not a good way to do business.

I was surprised to see so many complaints. Sorry, for all of your negative experiences. We are all just human. My family has home, auto, life etc. with State Farm and our agent (Jim **) has always been available, responsive and understanding even when he has had to explain to us why our rates are increasing due to my claims whether my fault or not.

I will not leave State Farm because my agent is always to answer my questions so I can understand every aspect of my policy and we can make an intelligent decision as to what coverage we need according to what is going on in our life and the world!

I was in a auto accident on 10/29/2011.The accident was not my fault, and this company is not my insurance company. The lady that pulled out in front of me while I was on a emergency called for work. This has been a nightmare for us, because this is my wife's main car.We reported the accident right away, and still have had no one come out and look at our car. I have called them everyday, and they keep saying that they have not heard form their customer. So I mailed them a copy of the police report and still, no one from that company has tried to help us yet. We are unconvinced and do not have a car to even go to work. None of this was my fault and we want results.

My car was backed over parked in Oneida,TN on September 5, 2011. I went to a couple of state farm shops to get estimates on fixing my car. Cumberland auto in Cookeville,Tn was local, State Farm bonded and could get it done quicker. So, I went with them to have my car fixed. Dropped my car off September 19th at 8 am. Was in big hurry cause my son was to have surgery @10 am in Lebanon,TN. The day to pick my car up was September 23rd 2011. First thing I noticed was that my bumper was cracked in corners around the grill, which it was not when I took it in.

Dirt in paint, drivers side bumper was sitting high (passenger side was impact side), car was pulling when driving, (so I took the car to Firestone as soon as I could it was out of alignment, which it was not when I left it there my drivers side was -.18 out of toe which I had to pay $146.00 to have it put back in alignment). Had 1/4 tank of gas when left it and was empty when I picked it up. My leather seats had grease in them, holes almost poked in back seat. My car smelled of oil and grease. Paint dust everywhere inside my car and in places I can't get to to clean.

Upon speaking to Mark, the body shop manager he said he let Ultra Pro drive my car off the lot to "detail it" and they were gone with my car for about 2.5 hours and their shop is only 3 minutes up the road. On Saturday September 24th, I was on my way into work opened my ash tray to put my change in it and discovered my husbands diamond ring was gone. I called him, asked him if he remembered to get it out and he said no and could not believe it was gone. I called Cumberland Auto and Mark told me to prove it was in the car.

I told him I have a 7 year old child who knew it was, did he want to talk to her? I asked Mark why my car would need detailed when it was only having bumper painted, fenders blended, hood replaced and painted a new chrome strip, a new grill and new light fixture. He said it was just something they do to be nice. I told him no, my own mother has not drove my car to let someone I don't know drive my car. Left me feeling very much violated and upset. I didn't give permission for anyone to drive my car especially off the lot and he allowed a complete stranger to me drive it off of his lot and hit something with it.

Cumberland Auto didn't do all the repairs listed on the sheet. I called State Farm and ask for an adjuster to look at this crappy job that was done on my car and the cracks in my bumper that were not previously there. The guy who came was named Ed and he told me that he was friends with Mark from Cumberland Auto, and said he saw nothing wrong with my car. A Lady from State Farm called me and said to take my car where ever I wanted and it would be fixed like it was before ever being hit while parked. I have had to fight with state farm just to get a flawed hood that was put on at Cumberland Auto taken off and replaced. State Farm told me they were going to take the flaw out of it and I was stuck with it. I fought with them for well over a week before they said they would replace it with a new hood.

Turns out the other hood didn't have some protective coating and the paint came off in a sheet. Well, they didn't replace the hood with a new one. They did use a used hood. My car has been in the shop since October 3rd, was suppose to pick it up November 1st, drove all the way to Nashville and it wasn't done. Then was told it would be ready on November 5th. While in route to pick my car up, the Collision manager called me told me bumper still isn't aligning right when he shut the hood he scratched it. My car really needed a new bumper and something was wrong, obviously wrong with the support underneath cause the bumper won't align right.

I told him that is what I have been trying to tell them all along but no one will listen. I am still without my car and now I am being told no they are not going to fix the bumper right nor my support underneath the car. My bumper on the car will never look right. I have found that State Farm has liars and the case worker whose name is Jordan, is rude hateful and talks smart to me. I keep getting the run around and lies. I have filed a police report over the ring, which has not been found.

After my divorce on January 9, 2011, my ex was responsible for my son, Tony's insurance. The deadbeat wouldn't pay so Lori tried to add it to my policy! I switched agents. Now I learn that 4,500 will be deducted from my refund for past dues! I wasn't even responsible until the last few weeks. Now, Lori says that she won't help me because I turned her in before. Please help.

Our RV caught fire in front of our house on 7/20/11. Had to call insurance commissioner because State Farm told us we weren't covered for fire. I had all info showing full coverage for the past 5 yrs. State Farm was charging us the wrong premium for the last 5 yrs.and wanted us to pay the back premiums of $2500 for the last 5yrs. Insurance commissioner said they can't do that. Each agent has to have error and omissions insurance to cover that. Within one hr, I get a call from my agent stating I didn't have to pay it.

They finally paid the amount of the loan off and just that. I sent a claim in for contents as State Farm told me to do and they denied it. I had to get a lawyer. They tried to say it was arson. That didn't work either. My husband was deposed for 5hrs. I had to go back and answers questions for another 4hrs. The questions were the same ones over and over and some that didn't even pertain to the fire. We are waiting to see what happens next. We have been with State Farm for 38 years. In that time only 2 minor claims. Shame on you State Farm. You are not like a good neighbor. My neighbors were there! You never called or came by to see how my family was. We are beyond disgusted. I will be making changes. The ***'s

15 years of loyal State Farm patronage was lost when they decided to dump my wife and I over "too many claims"? 4 Accidents with 2 cars over a 5 year period. All minor repairs. We lived outside NY City for 2 of those years and paid a premium to State Farm to cover the increased chance this would happen. State Farm is in the process of dumping anyone who isn't a cash cow, so stay away from these clowns. Too bad really- they used to be good. I hear they are doing the same thing with home owners insurance.

I recently got a letter from State Farm dropping my auto insurance. I also had homeowners and business insurance with them. The letter stated too many incidents in the past 5 years. There have been three. One in 2008 where, at a stoplight, my foot slipped off my brake and I rolled into the car in front of me. No damage to my car, a slight ding to the car in front, no one hurt, etc. $1200 total payout (which tells you damage was very minor) Ok, my fault.

The 2nd was a violation for running a stop sign which was also BS. I fought it, the cop could not have seen from where he said he was sitting. Judge ruled in his favor because I didn't present pictures to prove that his sight line had to be obstructed and couldn't have seen it! Ok, #2. #3 though was completely not my fault but State Farm reported it as a collision which, I guess, it is automatically considered as my fault! I was driving on a tow lane highway to the lake with my boat in tow and family in the truck. A mattress flew out of a truck going the other way and landed 10 feet in front of me! I ran over it. It caught my bumper, damaged the side of my truck, ect. My fault? I don't think so! However, State Farm says it was recorded as collision claim. I had no idea, that a collision automatically means that it is an "at fault" accident! It's a total crap!

I canceled car insurance on Oct. 14 after paying for the entire month over $770.00. I was supposed to get an amount back for the rest of the month that I did not use. I have been refused. I am owed for the remaining 17 days of car insurance I did not use but was paid for. This is just plain wrong.

In August, a vehicle registered to me, one 1997 BMW 740IL, was repossessed by Coliseum Auto of Charlotte. The vehicle has never been in any accidents while in my possession. On August 10, a claim was filed by coliseum auto saying vehicle was damaged, State Farm made a fraudulent report stating that the vehicle was involved in an accident. Point of impact left T-bone claim no.** and **.

I have never been in any accidents but it cost me two points on my driving record, and high insurance premiums. State Farm says they didn't report an accident but my driving record shows differently.

I am so angry at these inept people. It is pathetic. My wife and I travel and pay our car insurance biannually. We were thinking we were due for a statement. When we called the agent, we were told our policy had been cancelled in August, two months ago without notice, no statement, nothing. I have not received a timely statement six times in the last 5 years with my latest agent. I have been a State Farm customer since 1972. Goodbye, State Farm and good riddance.

I received a letter saying that I was being dumped by State Farm due to excessive claims in 5 years. Later in the letter, I was offered insurance by another group belonging to them at over twice the premium. The first claim was on Nov 2009, I collided with an unlit light post in hotel car park (My fault). The second claim was on Sep 2010, a cyclist hit me on a crosswalk. No injuries or damage to either, apart from my number plate. Almost a year later the cyclist sued for damage to cycle that he rode off on. It was obviously a scam but State Farm paid out. The third claim was on Nov 2010, I collided with a car trying to pass on my inside while I was moving over to allow said car to pass on the correct side. Initially, they found me at fault but after sending them diagrams they changed it to shared fault. The other party was also State Farm.

I had two prior claims both in 2008 and both for replacement windshields after damage caused by thrown up debris from trucks. When I called my rep I was told they had fought for me to obtain the alternative policy I mentioned. I should add that my policy had gone up a couple of times due to my record and after 12 years with them I had paid in premiums far more than had been paid out by them. Prior to 2008 I had not needed to claim on my policy. I also have a house insurance policy with them that has never had a claim on it.

My agent had sent in to suspend my payment debited from my account last month because my pay period was on the 29th of the month and the auto debit comes out on the 28th. I then brought in a cheque on the 29th and the girls there did show that they had put in for the payment to be suspended. On September 30th 2011, my account showed that the cheque had been put through and that the regular payment came out on the 29th of September. So two payments came out. I asked for the money to be refunded and I was told that I had to go to the bank to show proof that the cheque had cleared.

Without my permission or my agent's knowledge, after waiting for my money, my agent's office called and said that they has applied the money to my next payment which I did not ask for and had taken time off to go to the bank and have the endorsed documents to send to show that cheque had been cleared and get the refund as I was now $400.00 short.

I never have to this date, October 27th 2011, received this money and assumed that they still put it towards the next payment. I did not authorize that it has left me very short and had to borrow the $400.00 that I did not expect to pay as it was for my Mortgage. Who has the right to make decision without my knowledge until I receive a letter in the mail regarding this.

I am so peeved and I am looking for another insurance company that will not use my money for something I did not give permission. If they cannot refund someone's money then they should not take extra payments out. I want this money returned; I have money in my bank for the payment and I am pissed.

This is not my agent's fault or her employees - it is the Finance Department they deal with.

My sister moved from NJ and into my apartment in NY. She was financing a vehicle. Being that I had insurance (with State Farm) and that we were now living together, we decided to get insurance together. I put her under my policy. I asked if we can just apply for a NY title without having to change the name on the title. The agent (Yolanda) insisted that we couldn't and the name change had to be done. We went to DMV. My sister signed the title over to me and I applied for a NY title. Eventually, I got a letter from DMV stating that they couldn't issue a title because the lienholder wouldn't issue a title under someone else's name. But we never received the NJ title back from DMV. My sister then got her own insurance. And I got a letter from DMV stating that I was under penalty for not having insurance for X amount of days. My sister couldn't get her car registered under her name because now there was a title issue through DMV. DMV has the title in their system with my name and won't release the title.

To make a long story short, I came to find out that the title could have stayed in my sister's name as long as she applied for a NY title under and her name was on the insurance ID card (in which she was on the policy). The car's registration and insurance would not have been an issue at all. But because the agent insisted we couldn't do that, we are more than $800 in debt to DMV and I've lost 2 full days of work. Thanks to Yolanda at State Farm on Main Street in Flushing, NY.

An insured person hit my son's car. The claim was disputed for 2 months while my son was without car for work (he's too young to rent a car). The court solicitor finally told the insured person to stop the dispute or he would get points added to his record. The adjuster was responsive and came out the next day (who gets the one star above). But then, it still took 2 weeks and 2 different claims for people to respond. Then, Sylvia ** (who was on the case from the beginning and at the end) finally called and gave the vehicle loss estimate. I had to make sure that tow bills were included and asked about loss of use and injury. She had to think about that and would get back. It took another 5 days and she offered one thing on the phone, which I repeated twice. When we got the check, it was another thing. She combined everything that was discussed under only one of the figures we agreed to. Of course, we had to sign off on all before getting the check, so there was no recourse. That was very tricky State Farm and Sylvia **!

I was involved in a car accident in the company parking lot. I was pulling into a parallel spot and backed up within the lines to straighten my car when I was hit from behind on the right side by a car that was coming into the lot. It did not yield to let me complete my parking. My rear bumper was damaged by the hit and I ended up at the hospital. The other driver got out the car telling me she was so sorry she hit me. A witness stated that she slowed down then suddenly began driving very fast towards my car as I was backing up to straighten my car when she struck the rear of my vehicle. State Farm determined that I was 100% at fault in this accident without even asking me or coming to the site to see the damage to my car. I think the adjuster is at fault in this and I am changing my insurance to another carrier. I had to pay for my own repairs while State Farm paid for hers. This is not a fair outcome.

I have used State Farm since I was 16 years old (45 years ago). They dropped me after I had three claims five years ago, the largest being about $15,000. I have paid at least triple the claims in premiums. What a rip off!

I have written to Mr. Edward Rust, CEO of State Farm Insurance, several times regarding concerns that I have with State Farm. However, I have not yet received any response from him. I am therefore writing this open letter in hopes that he will respond.

On November 8, 2006, I was involved in an auto incident. There was a scratch mark on the other car; however, I did not feel a thump and there was no damage to my car. So I assumed that the two cars missed each other. To this date, I am still not convinced that the two cars actually made contact. The other driver and I exchanged information, and later I called State Farm to report the incident. I relayed all the information to a State Farm agent at the 24-hour call center and I was given a claim number.

A few days later, a claims representative contacted me to discuss the incident. I was suspicious of how State Farm was handling this matter, so I asked her to send me a full report of State Farm's investigation. I explained that I wish to verify the information on the report to ensure its accuracy. I was told that I would be receiving a letter soon.

On November 30, I called the claims representative to say that I still did not receive the report of their investigation about this incident. I was told that I would not be receiving a report, and that State Farm considers me to be 100% at fault for the collision and that the matter was closed.

In early December of 2006, I received a call from a State Farm team manager. He was responding to a letter that I sent to Ed Rust, CEO of State Farm. During the phone call, he indicated that there were irregularities regarding State Farm's investigation of this incident. I asked him if State Farm had verified whether or not the two cars actually made contact, but he seemed to not understand what I meant, so I explained to him the same information that I gave to the claims representative before. I also mentioned to the team manager that I felt that the other driver may have been speeding, and asked him if State Farm verified this. Again, he seemed to not know what I was talking about, so I must assume that this was not investigated. I, again, asked for a complete report of State Farm's investigation into this matter, but he said that State Farm does not normally issue such reports. I indicated to him that in my opinion, State Farm seems to have a habit of botching things on my account, so it is imperative that I receive this report so that I can verify the accuracy of State Farm's investigation of this matter.

Later, in a letter dated June 28, 2007 from a claims representative, State Farm sent me several poor quality photos of both cars. However, as of the date of this letter, I have not yet received a complete report of State Farm's investigation of this matter. Each time that I instructed State Farm to give me this information, either verbally or in writing, I was given a non-committal response.

On December 13, I was contacted by phone by a State Farm tasker. He requested that I meet with him at the scene of the incident and explain what happened, which I did. He said that he had already met the other driver. I asked the tasker to verify if the two cars had actually made contact and to verify the other car's speed at the time of the incident. He seemed to indicate that he would look into it. Please note that my discussions with the team manager and the tasker were after I received the letter from State Farm indicating that the matter was closed.

In a letter dated January 16, 2007 from a State Farm claim representative, it was again indicated that State Farm considers me 100% at fault and, among other things, that photos indicate light color scratches and scuff marks on the right corner bumper of my vehicle. However, my car and the other person's car are not light in color. In fact, my car is silver and the other car is metal flake/dark gray in color.

Later, in a letter dated March 5, 2007, State Farm indicated that I am 51% or more at fault. So first, State Farm considered me 100% at fault before collecting essential information, but later, after collecting further information, considers me to be 51% at fault. However, State Farm still refuses to share with me the information that they collected. I feel that all this is, in the least, inefficient, and at most, suspect. I want State Farm to send me the report with statements, photos, reports and any other original information related to this incident so that I can verify it and then we can move on to closing this issue.

While researching this matter, I've found that there are no laws requiring an insurance company to share with their customers the information that they collect, except information that the customer personally gave to the insurer, but it seems that an insurance company may share this information with their customer voluntarily.

I've been driving for about 25 years. In all that time, I have never caused an auto collision. I am deeply concerned that State Farm has botched this investigation and has ruined my driving record. This is not the only trouble that I've had with State Farm. In fact, I've had trouble with State Farm on-and-off in 2006. There were two other non-related incidents.

In June of 2006, the brakes failed on my car. Fortunately, there was no collision. I had the car towed to the dealership for repair, and I rented a car for a few days while my car was in the shop. Later, I called my agent to obtain a refund for towing and car rental charges, but I was told that I did not have towing or car rental coverage. I was sure that I did, but I did not have my policy in front of me, so I said goodbye and then started to look for my policy. A few minutes later, the phone rang; it was the agent's office, and I was told that I did have towing coverage but not rental. Later, I found my policy and it confirmed that I have both towing and car rental coverage.

Later, I talked with a State Farm agency field consultant and she assured me that I would be reimbursed for the rental as well. Some time passed, but I still did not receive a check. Later, I received a letter from a State Farm claims representative which stated that I would not be receiving reimbursement for the car rental. So first it was no, then yes, then back to no. I feel that State Farm owes me for reimbursement for car rental and something for the time that I spent trying to collect it. State Farm did reimburse me for towing.

In another incident, in the fall of 2006, I was rear ended by another car. This was a slow speed incident at a stoplight and there seemed to be no damage to either car. However, I asked the other person for her information and wrote it down. I called my State Farm agent, but an answering machine answered, so I left all the information on the recording. However, I never received a call from the agent. Some months later, I discovered that State Farm had no knowledge of this incident. Later, I was contacted by State Farm to give them the information again. I now consider this matter closed.

I have since left State Farm, and I'm now with another insurance company. I am still trying to resolve the November 8 matter, and the reimbursement for towing for the June 2006 matter. I am also in the process of contacting my elected civil servants to request that they initiate laws to require businesses (especially insurance companies) to share all information that they have of their customers to those customers. Remember, Mr. Rust, insurance companies are in the reliability business, and they must live up to that.

I am writing on behalf of my girlfriend, Sandra ** of Morgantown, KY. She currently has insurance w/ State Farm. During the summer, her grandson had an ATV accident and went to the hospital in Bowling Green, Ky. We just found out that the hospital bill was not paid.

Sandra tried to call State Farm for information and she was told she was not going to be given any info, Sandra asked for a supervisor and "point blank" was told no! Twice by the same woman in Memphis, TN., Melissa **.

We contacted our agent and Melissa ** told the State Farm agent in Morgantown, KY the same: "no". We just want to pay our bill however; Melissa ** has been a problem for the people at the hospital, the State Farm agent and ourselves. Please contact Sandra **.

In August of 2007, I bought a used slide-in truck camper. When I contacted my State Farm agent, I was required to provide documentation on the new replacement cost of this camper. The manufacturer was out of business. But I had plenty of documentation on the far superior construction methods used to build my camper. The agent and I agreed that the only proper comparisons with similar construction would be Alpenlite or Bigfoot, with an agreed new replacement value of $52,000. I still have no idea why they wanted that.

In September 2010, my camper was hit while I was in a K-Mart parking lot. No witnesses and no one was hurt, so the sheriff's office did not come out. I took the camper to the local RV dealer with the most repair bays. I was given an estimate that would not repair my camper in a manner that would last for many miles, per the service writer. Also, their repair would redistribute the weight and center of gravity, causing it to be unsafe to carry in the bed of my truck. I searched around and found an RV dealer that had sold my brand when it was new. I called and they had experience repairing Real-Lite campers to their original methods and standards. This dealer's estimate was fairly high, so State Farm decided to total it.

My research leads me to a current value of about $12,000. State Farm has offered $5,300, the amount of the first repair estimate. If times were better, I would take it and forget State Farm exists, calling it the cost of my education. Of course, I had a costly education from Allstate years ago and another $15,000 tuition bill from Humana 4 years ago. It seems the only solution is the elimination of for-profit insurance companies. I have already convinced others to move $3,500 annual premiums elsewhere. When this is resolved, they will be losing another $4,000 in premiums plus any other business I can push away from them. State Farm doesn't care about losing these premiums. They have told me so. The slide-in campers they have used as comparables are nothing like mine and are of no use to form a value. Meanwhile, county code enforcement is about to start fining me over the junk RV in my yard. I know there is not enough money in this to involve an attorney. I have been looking for an independent adjuster, but they all seem to deal only in homeowners insurance. Do you have any suggestions?

This insurance company needs to get a review from the government; they are running it almost like a scam. This insurance was of the driver who hits our running a red light and they accepted full liability.

It's been a month chasing them to pay for the damages. First they won't call and send an agent, then after they determined the full loss, and sending the title to the car 4 times, they keep on denying receiving the title, and just prolonging the giving of the settlement amount.

They are liars and tell you that they will call you right back. Actually you will never receive a call from them. Government, please wake up and protect the people from the big insurance company frauds!

I bought a new camper in 2006 with State Farm, used two times. It went through the worst ice storm in 2011 in Coulterville, Illinois. I called State Farm when we noticed that the fiberglass siding was starting to bubble. The State Farm agent then informed me to take the camper somewhere to be looked at, however, there wasn't much in it and they are not going to cover it. I asked, "why am I paying you again?". They said unless it has been damaged by a storm or something, they are not responsible. So I got the camper looked at, at my expense of $50.00, and the bill to repair was $10000.00. State Farm then asked me, "so do you want to turn in a claim for this?". Yes, I said. I would like this problem fixed. So another week went by and an investigator came by to tell me that "Yes, this is your fault. It's a maintenance issue and we're not responsible".

State Farm Insurance has issued a Cancellation notice to me on a bogus claim. They have sent me letters, indicating that they will be cancelling my policy, effective on October 17, 2011, because "I have not provided necessary information to enable them to complete an underwriting review: Rating information was not issued for C. A. **.

I have contacted them to let them know that C. A. ** no longer resides at my current address; in fact, he moved to ** three years ago. They were asking me to furnish a copy of C. A. ** current auto insurance. The problem is that he does not have a vehicle. Therefore, he is not required to have auto insurance. I have offered written affidavits, utility bills, driver's licenses, and pay stubs for C. A. ** which showed that he resides elsewhere. But they are refusing.

This is a form of extortion. C. A. ** is my nephew who moved out of my house 3 years ago. Therefore, he is not an authorized driver on my premises. I spoke to Stefanie at the underwriting department at State Farm Mutual Automobile Insurance Company (CC: Fred **, 100 State Farm Place, 12020) who stated that the proof of current vehicle insurance on behalf of C. A. ** is the only acceptable form of proof "the company" will accept. He does not have a car, and they are extorting me. These people were reporting negatively against me, and they have harassed me on several issues which I have yet to complain about. This is ridiculous and unacceptable. Please help me.

I have a 99 Chevy Sub that unfortunately has created 3 claims and 4 incidents:1) Hit parked car to avoid killing small child, no claim; 2)Rt.side car damaged in parking lot, $1800 approx; 3)...deer, ...front end left front, damage $3800(?); 4)...hood..rt front end ..front, tire $3800(?)

After the last incident, there were mechanical problems. I replaced two U joints and a fuel pump. I became concerned so I went to a muffler man for an analysis. I believed there was some damage that wasn't normal wear. There was a need for a sway bar, tie rods and several other repairs. I know this is an older vehicle but it just didn't run the same and I believed it had everything to do with the accident. How could it not with the amount of force and damage? The muffler man agreed but State Farm did not and refused to pay for any of related repairs. I, of course, disagree.

I was involved in an auto accident 5 weeks ago, but still there's no rental car or help from the agent/company. It's just an insult, lack of integrity and lack of professionalism. I have paid my premiums and they have not been the good neighbor. Shame on them! Since I heard a lot of bad business about that office, if with ST, go with Maggie ** on SSI or Don ** in BWK, not the other 2 ST in BWK. They never did file my accident report and I was not the one at fault. Have they never heard of subrogation? If it was not my fault, there's no deductible needed on my part. Does corporate know these offices tarnish their "good name" in this fashion and cause loss of customers and a bad reputation through the town here? Shame and shame, go play your golf, as you are a huge disappointment! Bill, said I messed up hiring an attorney, well, I am just getting started and may be suing more than one insurance company.

On August 19th, 2011, I signed up for State Farm Insurance because I was buying a vehicle and needed proof of insurance. Since State Farm was next door, I thought I'd give them a try. I cancelled my policy two days later due to a way cheaper quote from Geico. After giving them $225 of my hard-earned money, they said I would get a refund in 10 days.

After 3 weeks of waiting, I decided to call State Farm and figure out what was going on. They told me that the check was sent out already. After they checked, it was sitting on one of the desks waiting to be sent out for eight days. They then said it would take less than a week for it to come in. I called them again a week and a half later and it was still sitting there.

It is now September 27th and I am in the hole $225 because of the worst insurance company in history. They never gave me any service whatsoever, they did not earn that money. I want my money. I feel completely comfortable getting an attorney to handle this and sue State Farm for all my money, and more.

I was in a car accident in Nov. 18, 1984. My head went out the window, the car hit the right side of my face, I lost my right eye, my face on the right side is disfigure and I had a lot of surgery. When I was going though that, I realized something was wrong. I was in so much pain in my face and head. I fought out. I had a really bad infection. I had to have surgery to remove all the hardware that was in my face and head, this was when they started denying my claim. I need to let you know that I had a lifetime medical, so I had to sue them. I lost a lot of my benefits so I can have this surgery.

They were good. They used my situation against me. The benefits that I still have, they keep denying them. I have to have a lot more surgery and I'm getting sicker. The infection is back and whatever the doctors said that I need, they denied it. They won't allow me for transportation to get to my doctors. I need attention, they denied. That Bonnie ** said, whatever my eye doctor says I need, they will pay for it but she lied to me. She denied it. Also, her team manager Cindy, backs up everything she told me. But her manager backs her up now. I'm not allowed to call there. I don't know what to do. The lawyers I talked to won't take my case. I guess it's not a big case. Also, I'm poor and some want money upfront. I need help.

Two different staged accidents were executed against me. Both accidents hit the rear of my car at an angle. I informed State Farm that these were staged accidents, but they have ignored it. They have raised my premium to $500.00 per month. I am looking for an attorney to challenge State Farm's erroneous conclusions based on the facts, which overwhelmingly indicate it is a foul play.

I suffered an accident. A State Farm Insurance holder made a right turn from the left lane into a fallacy driveway causing me to T-bone her vehicle. Lots of pictures were taken of the incident which clearly indicate who's at fault. State Farm Insurance agent, Mrs. Rosa **, was more interested in finding out what kind of evidence I had of the incident. Once I provided the pictures I took of the accident she stopped taking my calls.

My vehicle is disabled and I'm unable to use it for work. State Farm won't return my calls.

I would like to let others know about my experience with Jared Swank's State Farm Insurance in Olmsted falls.

Shortly after I purchased my home in Berea (2006), a neighbor named Gary ran from across the street over to my house. Gary is an employee of Jared Swank's office. During a conversation, Gary said to me: "When you first moved in, I scanned your name to see who you had your insurance with. I noticed you were already with State Farm." This is a violation of my privacy rights. Gary did not know who I had insurance with. He took it upon himself to look up my personal information for his own use. He did not have my authority to do so. At the time, I did not do anything about it. However, I was furious.

Several months ago, I was reviewing my credit report. I noticed that State Farm Insurance reviewed my credit report through Lexis/Nexis. I was concerned again so I contacted Jared Swank's office. Jared, himself, advised me that 'State Farm will never view my credit report'. He assured me of this over and over. I insisted State Farm viewed it because it was on my credit report. He, again, insisted that State Farm never reviews credit reports. I advised Jared of the incident I had with Gary who works at his office. Jared said, "Look, what you think of Gary as a neighbor has nothing to do with my company." Well, it does have to do with your company when Gary is accessing my very personal information with the use of your company's personal search engine, and it is for the benefit of your company! Jared also insisted that his agency does not use Lexis/Nexis, nor do they have access to it.

Needless to say, I have filed civil rights complaints through Lexis/Nexis, State Farm Insurance, and the Office of the Attorney General. It became obvious to me that Jared was wrong. Lexis/Nexis called me to tell me that Jared told the employee of Lexis/Nexis that I gave State Farm the authority to look my information up as a consumer of State Farm Insurance. So, it looks like State Farm does have access to Lexis/Nexis and State Farm did look up my personal information. Gary did not have permission to look up my information when he did not know who I had insurance with. Jared was wrong when he said that State Farm never looks up credit reports. I had insurance with State Farm for nearly 20 years and never had a problem with them looking up my credit report. Now, Jared is making excuses for his agency. Why is there a need for all of the contradicting information? I am no longer with State Farm Insurance. I have found a much better company that I feel secure with. I will continue to pursue my belief that my privacy rights were violated and my personal information was misused.

I was found "not guilty" in a small car accident but State Farm still increased my policy to about 300 every 6 months. What can I do to get my policy back to normal rate?

My BMW was stolen almost 2 months ago, I was insured by State Farm of California. I haven't had an insurance claim since over 20 years ago and that was for slashed tires. I have never had a stolen car.

I have given them all the information they have requested. I have cooperated in every possible way. I have done their recorded phone calls, completed their forms, sent them the keys to the car and a copy of the title. It has gone to special investigations for an unknown reason. Now I can't even get State Farm to return my calls.

I am out of a car and maintain expensive premiums. I am essentially learning that insurance company's can do as they please. If they decline to pay for the car, I seem to have no recourse.

There was a house fire. I was put into a hotel. I was investigated and I cooperated. I was told that they will pay for my extra miles from hotel to New Britain to drop my daughter at New Britain High School, then drop my son off at Smalley School and then go back to the hotel in the morning.

I then traveled back to New Britain pick up my daughter again at New Britain High School, then go to Smalley and then back to the hotel. State Farm paid me only one time there and back in the morning. They have refused to pay me for the afternoon traveling.

First I went through hell to calculate miles and get paid. Now, they said I don't have a car and no license. I sent them a copy of both and now they said I don't have proof for miles so they're not paying anything else.

I contacted the Commissioner of Insurance and they are trying their best. My next step is to bring them to court. Can anyone give me advise or help me?

State Farm Insurance is denying the renewal for my 2002 Ford Explorer due to the circumstances surrounding the December 9, 2010 loss. A minor accident occurred and a claim was filed by another person. The 2 parties decided to handle it outside of any insurance and drop the claim. State Farm, with several phone calls, aggressively pursued details after the fact that we informed them they will not be involved. I refused to give them information. I want to know if by law I have the right to do so. And do they have the legal right in this situation to deny me car insurance for any such reason? They were rude and demanding. And now they are refusing my policy renewal. I find it interesting that they (Underwriting Department State Farm Mutual Automobile Insurance Company) tell me: "You may have the right to purchase car insurance through the Hawaii Joint Underwriting Plan. Please see your State Farm agent or any licensed Hawaii insurance agent for details." Well, it will cost me more than what I'm currently paying. What are my rights? I'm interested in escalating this matter legally and bring in media attention as well, but only if I have a good/clear case. I'm certain this is not an unusual complaint. Thank for your support and insight. Aloha.

State Farm Insurance has ruined my life. They made a mistake on my auto coverage and added me onto a family plan that I did not even know. When I called to correct the problem, they refused. Then I reported them to their regional office and they cancelled my auto insurance without telling me. I then could not get an auto insurance because in Florida, it is against the law to have your auto insurance cancelled. The agent retired and there is still no justice for me.

After five years of being insured with them (four cars, house and business), my son had two accidents. The first one was a total loss; it was the fault of two parties. The second one was the uninsured party's fault. Well, these guys did not renew my policy because they said I had twelve claims. I haven't had that. They were counting towing services and house claims that they did not pay and et cetera. However, that is why insurance companies were created, aren't they? They must say the truth. I've been paying an obscene amount of monthly payments, and never failed on that. Now they just do not want me as a customer.

I am writing to inform you of a recent experience with State Farm Insurance and warn you so that something like this does not happen to you. We have recently been denied coverage for a recent auto accident. On the evening of August 23, 2011 at 8:23, I had an auto accident two blocks from my home in Olathe, Kansas. It wasn't a serious accident but it did cause damage to my car and another vehicle.

That night, while going through bills, we were horrified to discover that my auto insurance premium had not been mailed and was late by 23 days. We never received a courtesy call from our agent about this lapse. We made the payment the next day and reported the accident. Two days later, we were informed that since the premium had not been paid at the time of the accident, State Farm would not be honoring our claim. This was investigated at the highest levels at State Farm and throughout, we never received any concern about our circumstances. Only cold institutional treatment. You know the whole, like a good neighbor State Farm is there? It is only there if they want it to be.

The premium had not been made due to extenuating circumstances. I am an elementary school teacher and I'm attending graduate school seeking a master's degree in gifted education. My wife's father has been dying of cancer since his diagnosis two years ago. He also has advanced Alzheimer's which was diagnosed prior to the cancer diagnosis. My wife, who has taken the responsibility of paying our bills while I am going to school, has acted as an additional caregiver for my father-in-law as Jim has become more incapacitated. She is going over to her parents' house most every evening to help her mother care for Jim and working from their house at least once a week. The stress has been incredible and unfortunately, the premium payment was missed. When the payment was made, our insurance was continued by State Farm with a lapse for the time the payment was late. This was when the accident occurred. Now, State Farm is happy to continue having us as customers and have us continue to send them large premium checks.

We have been loyal customers of State Farm Insurance for 23 years as a married couple and my wife was a customer for five years prior to our marriage. We have our life insurance, home owners insurance and auto insurance all through State Farm and have never had excessive claims made on any of the policies. We are good, honest citizens of the United States and the state of Kansas and always pay our bills even when times are tight. We are not trying to defraud State Farm, but merely wanted State Farm to honor a long-standing association we have had with them when we needed them. We have paid many thousands of dollars in premiums during our association with State Farm and think we deserve better treatment as loyal customers.

State Farm has increased our premium under the NC SDIP point system, claiming that we were negligent. However, we maintain that we were not negligent. State has no proof, whatsoever, that we were negligent. They did not send an agent to view the conditions of the road at the time and have no way of determining that we were negligent. As stated, NC Law requires the driver to be "Free of Negligence" to avoid being assessed SDIP points.

We have stated that we drove with great care and acted as a reasonably prudent person would have done under similar circumstances, and meet all the care, and reasonable prudence requirements of the definition of Black's Legal definition. We therefore dispute State Farm's claim. They were not only unable to prove that we were negligent, but were not able to prove that we didn't act in a careful and prudent manner. State Farm has wrongly assessed SDIP points. We accuse State Farm of being dishonest and of misrepresenting the facts to their own benefit.

I had a wreck on 24 August. I drove the car to the dealer, then immediately called State Farm. I then waited until 6 September without hearing from anyone. I later found that someone had evaluated the car and declared it totaled over a week previously. I do not understand how it can be totaled when I could drive it several miles from the scene of the accident to the dealer. I called your claims department and Kelly **, after some discussion, agreed to have my car repaired. Then I checked with the dealer, Downtown Ford in Louisville, and they said they could have it ready for me by today because I am leaving on a trip tomorrow morning. I waited and again, heard nothing. I called the dealer just now and was told that someone came and re-evaluated the car. Now, you want to total it again. I am really frustrated. It's been 3 weeks. You're threatening to leave me without a vehicle. You consistently do not contact me when you're supposed to. I think when I do get something worked out, I'll change insurance companies.

My mother was called and told that my husband and I were 2 months late on our car insurance and 3 months late on our home insurance. The insurance lady told my mother all of our information. My mother called and reamed me. I called the insurance company. I was told that we were fine and not late, and actually had a credit on our account. When I asked why the insurance lady would call my mother and speak to my mother, the owner had no idea. We did get everything handled. But I am still very frustrated, seeing as how I am in my late 20's and have been on my own since I was 18. I will switch companies!

I am a State Farm customer or should I say was. On 4-09-2011, a pick-up truck pulled out of an apartment complex with the intent to cross over a total of 6 lanes to get to the other side of the highway. The driver never looked at the west bound traffic, only looking for east bound oncoming traffic. I was traveling west, and they pulled out in front of me. The driver at fault is also State Farm. She was cited and found at fault. Both vehicles had to be towed.

Things started out okay but went wrong very quickly. Every time the garage had a question about my repair, it took a week to resolve. Days turned to weeks. By the time the final disposition was made, it was 12 weeks later. In the meantime, my bank wanted payments. I had only bought my car 5 months previously. By this time, I'm on the phone with total loss almost every other day and could get no straight answers.

When I was told that my vehicle would be totaled, I was told I had 5 days to return the rental. When asked about my current loan, I was told that SF would call my bank and get a letter of guarantee to get the title so that I could get another loan. When I asked how long this would take, I was told in 3-4 days.

On the 3rd day, I called my bank to check the status and was told that no one had contacted them. I now have 2 days left on the rental. I called SF back and raised ** and was told that the request would have to be overnight. Two days later, I still didn't have it. This would cause screaming match number 2. The rental needed to be returned by 6 that evening and I still didn't have a new car. When I told the claims manager that overnight means overnight and not 2 days later, she said, "Well Mr. St***, if it goes out after 2pm, it's not overnight. It's 2 day delivery." Then the haggling over pay-off value started.

SF wanted to give me $6,500 on a $12,000 car. We finally settled on $10,000. They sent the bank $6,500. Phone fight #3 ensues, and I was told that I must be mistaken that $10,000 was never mentioned. After I wrote a letter to SF corporation, I got a call telling me that the total was never changed in the computer and that another check for $3,500 would be sent.

Everyone told me it took 14 weeks to settle something that was not my fault. Then, my son had an accident - his fault. In the meantime, my wife has 2 blown discs and a torn rotator cuff because of the wreck and has to have surgery. She hired a lawyer. Yesterday, we were cancelled. If SF were the last insurance company on earth, I would not use them.

I cancelled my current policy with State Farm for two cars. I took out another policy for a new truck. This new truck has low-jack alarm. State Farm did provide a discount for the alarm. I went to AAA for a quote, and my insurance for my truck was at lower rate. I cancelled that policy with State Farm on July 29, 2011, but haven't received my refund. It is now September 9, 2011. I sent email to the local office and a letter to State Farm Bakersfield. I still haven't gotten a reply.

In January 2011, our son was involved in a single car accident involving black ice on a road in which he drove off the road, causing damage to the axles and tires of our 02 GT Mustang. State farm suggested a body shop in the city of Lubbock, Texas where our son is attending college. The body shop was Precision Body. They repaired and delivered the car.

The work was not done correctly as we began experiencing problems with front end alignment and the new rear axle was making loud noises. We took the car back two or three times and it was eventually decided by the shop to order another rear axle assembly, from a junkyard, I might add! The second axle was installed and immediately we again had problems. A call was made to the shop because the wheels simply did not look like they were aligned and the front end alignment pulled heavily. Again a call was made asking why the shop left a wheel spacer out and why the car was still not aligning correctly. I asked for them to check the alignment and they stated that they were sending the car to Ford,

We got the car back and my son drove it to Houston for summer break. I took one look at the car and was appalled to see the fear axle so far out of alignment that the tires actually tilted visibly inward at the top. The second axle was seriously bent. I notified State Farm team 53 to discuss the ongoing problem. Their statement of "findings" was not only insulting and downright appalling, it is without merit or any known facts based only on assumptions. They stated that the claim was paid and that we must have caused further damage to the car.

If State Farm thinks they can attack our integrity, our principles, or our morals while jacking us for our premiums, they have no idea on the battle they have just entered. I cannot begin to tell you how scammed and defrauded, belittled, and simply crapped on. People, there is no loyalty or honor amongst State Farm claims agents, in my opinion of course. My attorney will now be assigned to handle this one as needed, period! And yes, State Farm, we will check your integrity at the door.

State Farm located at 320 Saw Mill River Road in Yonkers, NY. I went to this agency to get a car insurance. The agent gave me a quote, handed me some papers and told me to sign them; that I was signing the policy. A few weeks later, I received a letter from a loan company that they want a payment on a loan that was taken out by State Farm in my name, and that they will take the money directly out of my bank account if I don't pay. When I would question this agent about certain fees and what they were, she was dumbfounded and could not even answer my questions. This agency is highly unorganized and sent me over seven letters with different amounts due and different due dates. Then they sent me at least three different cancellation dates. I did not know what and when to pay and in the midst of all these inconsistent due dates that was sent to me, they sent me a late charge fee of $65. I appreciate your help with this matter.

Daytona Beach, FL 32114-4329

This company took my information for car insurance even if they knew my husband has not had a license for 5 years, knew that I married him less than a year ago and knew that I have a good driving record. They then sent my information to underwriting, took $127 of my money, sent my policy and agreed to cover me, then cancelled my insurance because my husband is "an atrocious man". When I asked how this is my fault as he is not on my policy, she said "you married him". So I get money stolen and punished for something my husband did years before I met him? **!

Apparently they were just going to keep my money and cancel it in October! The letter said it was already cancelled and I could get a refund. Here is her reply when I asked for my money back so I can go with another company who was cheaper anyway:

Christina,

If you would like me to cancel your policy effective today. I will be more than happy to do that. State Farm will send you the difference from the time your policy was in force to the day it was cancelled. You will not get 100% of the premium back.

Please let me know what you would like me to do.

State Farm - Providing Insurance and Financial Services

My response was:

I've made several reviews about your company already. Contacting the BBB and my bank to dispute. You have disrespected my husband and me and should have had your ducks in a row before taking my money and sending me an approved policy.

I had insurance in Nevada through State Farm which was reusable. Going on 3 years with no accidents and good driving record, I come home to Kentucky and the rate wasn't what I expected, but I went along with it. I went in to make my payment and they doubled my payment expecting me to pay it. I said, "No, thank you. I will find another insurance company." especially after I talked to a lady and assured me that I only had to pay what I had to. I'm pretty sorry of your insurance company to do me that way. I went to a very stable insurance company and it was a fraction of what State Farm quoted me. Thank God for the internet. Thank You. Christine **

Originally, my semi-annual premium was $522.45. After six months, it increases by $87.07. I tried to get a hold of my agent, Luan ** to see what was going on. However, he gave me a vague answer. His explanation was because he was mistaken my dad's name with some other clients. Therefore, the premium increases due to that client's accident but he said that he will fix it.

It has been two months now and I couldn't get a hold of him through the number that he provided or via email. This is the worse customer service I have ever had. How can you possibly mistaken a client's folio? But that's fine if he fixes his mistakes, but he did not! He didn't even follow-up with me on how he resolves this problem.

I want to cancel my insurance plan to end this nonsense plan with them, but I couldn't get a hold of them. At the same time, I do not want to continue paying my car insurance when I don't know when they'll increase my premium again. This is ridiculous!

I received a letter in the mail dated August 15, 2011. It was telling me that after several years of being a client, I am being dropped because of the following. Two of the incidents (speeding ticket and at fault accident) are our fault. They have been repaid for two of the incidents (uninsured motorist claim and a comprehensive claim because the dealership that fixed the car had to reimburse them for all the repairs). On 2-6-08, there was comprehensive claim on vehicle #1, a damage due to hailstorm, which is an act of God. It was repaid due to the dealership causing more damages. I can't control someone not doing their job. And it was a preferred body shop by State Farm. They did not fix the car correctly to begin with.

On 8-15-08, there was a comprehensive claim on vehicle #1. I can't control what flies up from other vehicles. A rock broke my windshield. On 10-20-09, it was my fault. I am guilty. I got a speeding ticket. On 6-11-2010, it was at fault accident on vehicle #2. My husband is guilty. He hit a woman stopped at a red light. She didn't even make a claim and neither did we. On 11-26-10, it was a comprehensive claim on vehicle #1. It was an act of nature and God. A raccoon ran out in front of us and we ran over it. It was right in front of my car and we couldn't stop in time. On 2-8-11, it was a med pay claim on vehicle #1. I was rear ended while driving on an icy road. I was hit by a girl that couldn't stop in time, because she was too busy texting. And she was going a little too fast for the road conditions. I had slowed down due to an accident in front of me. I was getting over in the far left lane and getting back in the far right lane due to an accident on the side of the road. My passenger and I both had injuries.

On 4-22-11, it was uninsured motorist claim on vehicle #1. I was sitting at a red light in Kentucky. A man rear ended me. He had no license, no insurance and tags that didn't go with the vehicle being driven. His vehicle was not properly registered. He was not wearing a seat belt. He was with a child not properly restrained and he had been using drugs. I had witnesses. Then to top it all off, I was told by State Farm that I had to drive the two hour trip one way to get the police report. I was told to fax it to them. When my car was fixed, it wasn't done right. State Farm told me that it was all they were going to do to it. I have to deal with it. My frame in the rear was bent. They said all they were going to do is straighten it, even though my whole back end was shifted and it still is somewhat.

I'm a customer of State Farm Insurance for the past 35 years. In July 2007, I was rear-ended by another vehicle that had State Farm Insurance. I received injuries to my neck and back. State Farm has not paid any of the medical bills. I sued State Farm. The end result after 4 years was that I should receive a settlement check for approximately a fourth of what I've paid. It's now been over two months since the settlement. I've still not received a check from State Farm.

I have been insured through State Farm for over 5 years. I began my insurance because of my mother. She has been with State Farm for 30+ years. I have always bragged about the wonderful customer service that they have provided. Last month, I received a letter from State Farm explaining that as of Sept. 2, they will no longer be able to cover me because of 2 tickets I received over a year ago. I was a bit put off by this. I called up and spoke with Anthony in the Nick **'s office. I was informed that it was also because I had used 3 tows (which I pay for in my policy) in the past 6 months. Anthony informed me that I pay roughly $5 a month for the use of free tows. And he said that the average policy holder only uses the free tow once every 6-7 years. He informed me that State Farm has paid out over $300 dollars in the past 6 months for my tows. So, I politely asked if I was getting cancelled because I was "getting my money's worth". And he replied, "You're actually getting more than your money's worth and that's why you're getting cancelled."

I called in about an accident but I only got me a tow truck and the claim was never filed with their Claims Division.

After two more days, finally, I got it submitted on my own without help from state Farm. The adjustor was delayed, but I was never informed of the delay. I tried to transfer policy, get damages paid for, reimburse deductible, and penalize office for negligence but nothing happened.

In April 2011, my car was running hot. I parked it and left it. When I returned the following day, my car was gone. I made a police report. I went through an internal investigation and now they want us to do a statement under oath.

The car was recovered but it was set on fire. State farm is basically trying to say fraud is involved and trying to say this is criminal.

I do not understand. What was I supposed to do, drive a running hot car? I hate State Farm car insurance with a passion.

What a horrible agency! Not only did they knowingly sell me the wrong policy, but when I tried to collect on a claim, they did not stand behind the policy they sold me. And they gave me no service whatsoever. Months after making a claim, I am still fighting with them on value. In fact, I had to hire an attorney to help me deal with both State Farm and Adam R. Hancock. We are working on a demand letter as I write this. Buyer, beware of State Farm Insurance and especially Adam R. Hancock insurance agency in Elizabeth, Colorado! What a nightmare dealing with them!

I was in an accident with a person that delivered flowers, which is covered by State Farm. I was sitting at a red light, when this big van hit me so hard from behind. My car spun across the street into oncoming traffic. I could've gotten killed. I got out of my car, which was in bad shape. I was in disbelief of what just happened to me. There was a lady who came to my assistance. We thought the guy who was driving the van was dead. I walked to the van and saw the guy was like in a daze, like he was into drugs big time! I yelled at him saying "what are you doing"? He then took off and left. I was lucky the lady wrote his plate down and said the van words said something about flowers.

I called my insurance. They were going to pay for my accident, but decided not to because they located the driver through the plate. This guy told the flower shop I backed into him at a 7-eleven and he had a witness. The flower shop owner said I was a liar and said her driver was telling the truth. The police came to look at my car and said that he could tell that it was the other guy's fault. My car was in bad shape from behind, the whole bumper was submerged into the trunk. He said, "I cant believe this guy said you backed into him?" Well then, the flower shop lady said her insurance was State Farm.

I lost work several days. I was on pain medication that made me lazy and stupid. Two of my discs in my back were misaligned. Two different doctors give me painful injections to help with my back pain. I went to therapy for 1 1/2 years. I got a lawyer. We submitted a demand letter for all my doctors' bills that are more than 60,000.00, for me to get all the medical help I needed. Even State Farm told us that the flower shop driver was at fault. Now they answered our demand letter. And they said that they would pay $1,500.00 for the whole case. My attorney said that State Farm always likes to play these games. Two years later and still in pain, they will come back with that amount? That won't cover my gas bill for all the doctors' appointments I had. How am I going to pay all these doctors' bills? And I might need surgery in the future.

Now we are suing. It will take 2 more years, just because this crappy insurance company don't like to pay what they owe. My fiancee and my friend have their cars and home insured with State Farm. They know what I have been through for these last two years. They decided to change their insurance after all these. And we read about all these complaints!

They were constantly refusing to pay my medical bills for my accident for 2 1/2 years. I hired an attorney. We came to a settlement in writing, they already have gone back on the agreement and we are going to court next week. She is now telling the hospital and everyone else to call me for payment from my settlement. These are past medical bills. The agreement was, State Farm is to pay all past, present and future medicals; not me.

I am being constantly harassed because of this. She was giving everyone my new unlisted phone number. She was also refusing my pain medication. The trauma surgeon referred me for pain management. They tried to refuse IV antibiotics for my MRSA that I got in my leg, but the mediator told them they can't do that. I had to stay an extra week in the hospital because of their refusal and now, they won't pay the hospital bills. I have had 4 surgeries now. They are just refusing to pay anything. I am so mad and stressed.

A customer of State Farm hit my car on the side left bumper. There is a witness who said the lady backed into my car. State Farm is only going to pay half. Now I am going to sue this lady in court.

I don't want to sue someone but the insurance is not paying and they are very rude. Now they are threatening a lawyer .

On Nov. 27, 2010, I was rear-ended by a State Farm customer. The police was called to the accident, and both the driver and I exchanged insurance information. Although it seemed as if my car had the most severe or noticeable damage, I went to the emergency room a few hours after the car accident to be examined.

After a week of no contact from anyone, I went to the police department and paid for a copy of the accident report. Dec. 6, 2010, I searched online and called State Farm's customer service. On Dec. 7, 2010, I was contacted by Aretha **. She stated she was a supervisor and Leah ** would be my claims representative. Ms. ** apologized for the delay of me not being contacted by anyone, and advised me to drop my car off on this same day to begin repairs. I took my car to Cockrell's Body Shop. Cockrell's kept my car from 12/07/10 to 12/24/10! I was given a rental car to drive while my car was being repaired, but after this, I was never contacted by anyone again!

After a few months, I consulted with an attorney for free legal advice (before I made any commitment to obtain anyone). I was legally advised to call State Farm's customer service and check on the status of my claim. I was never able to get in contact with Ms. **, and I was always told she was processing the claim and they would have her to call me!

In February 2011, I was sent an e-mail from HR on my full-time job to verify the amount of sick time I used as a result of the car accident. I wasn't notified from my part-time (evening job). On Feb. 18, 2011, the HR from my primary job sent me a reply to my e-mail and said she had faxed the information back to Ms. **.

February and March went by...I still hadn't heard anything. I received a payment plan from the chiropractic I had been seeing. The bill stated that since they had been unsuccessful in retaining payment for my treatments, I was now responsible! I have been struggling to pay between $50-100 a month to keep this from negatively affecting my credit. Almost at the end of April, I got behind on my payments and I decided to call State Farm again! This time, after I gave the claim number, I was connected to Mr. Raymond **. Mr. ** told me that as of 04/28/11, he was assigned to my claim (I was never notified).

As of today, I still haven't received and/or heard anything else from State Farm. I was really trying to avoid lawyers and taking this to court, but it has been nine months and other than my car being repaired (which also wasn't done very well), I haven't received any compensation, a settlement, a phone call, a letter, or update at all!

In 2007, my daughter was rear ended at 60mph and was insured by State Farm. The problem is that the man that hit her had the same insurance company, State Farm. My daughter was unsupported by her insurance policy which she paid with her hard earned money. It's no wonder they have the great deals but they abandon their clients when their accidents involve their own company. If they insure 40,000,000 then your chances are good when you will hit or be hit by one of their insured. If that happens you are screwed.

I find their new TV advertisement arrogant. Don't come crying to us if you change your insurance company, is an attitude that is typical of State Farm policy. You won't get a thing out of us is practiced by State Farm insurance company.

After 46 years of being with State Farm, carrying both car and home insurance, and life insurance at one time, the Claims Office in Arizona has lied, putting words in my mouth that I did not say.

I am the landlord, 1,300 miles away, so I'm depending on the plumber and contractor and renter to be my eyes. Claims also lied about what the plumber said. I called him directly to ask what he said. He was not happy about the Claims Adjuster's untruthful comments.

However, those untruths, even though they conflicted with the contractor's observations, were enough to deny my claim. But no pictures were sent to me, I have received no formal denial in the mail no nothing. I asked for a second adjuster and the Claims Office team manager, Michelle **, refused flatly to send another. The section manager is backing her up, just because she looked at pictures.

The water that leaked was not a slow leak, as they claim. A part of the stool (I still don't know the name of those parts) evidently failed somehow, and on Saturday, July 23, 2011, the renters saw it, reported it, and I called on a Sunday and got a claim number. The renters had the impression and they told me after he had left that he had made up his mind when he walked in the door. Even before he saw the damage.

Claims rotted wood. Contractor says it is not rotted renter sent me pictures it looked as if it dried fine and they don't have to replace the studs in the wall. Drywall tested positive for asbestos, and baseboard and vanity damaged from the water on the bathroom floor. It has cost me $4,960. The contractors are coming on Monday, because I have to take care of my renters.

This is my retirement income going down the drain? Evidently State Farm is just another crook in sheep's clothing. If nothing else, I want others to know. In 46 years, we had only 1 claim in Nebraska. The house in Arizona this year has two. That's it. I canceled after all these years. Can I get any help?

About 2 months ago I removed 2 of the vehicles and went to another company because their rate was a lot less. In this time and the state of the economy I need to save every penny that i can. Lo and behold I received a call from the agency telling me that THEY are not accepting the coverage I have for my 18 year old daughter with the other company. the reson they gave me was that I still have one vehicle with them aand my daughter is a liability and they are charging me for her RATING not a seperate policy. The amount they are charging me is more than what I am paying for my daughter for her present policy.

I cannot afford this extra money and because I have automic draft with them they are going to automatically take this money from me whether I like it or not. I cannot afford to cancel my last vehicle with them until September . Now they are tellin me that its the department of insurance rules. How come they never told me that when My daughter was listed as an insured driver with them. I am very disappointed in them. I recommended several people to them through the years, but they never tell you what to expect when you cancel. Its like they are trying to hold you hostage.

I was rear ended by a vehicle on June 7,2011. The driver of the vehicle was not the owner of the insurance policy; the insurance policy owner and the vehicle owner was insured by State Farm. Regardless, we have contacted State Farm numerous times and have not been contacted yet nor have we gotten my vehicle fixed.

The medical payments office holds back their payments stating this is some kind of checks and balance type senerio. I started receiving bills from COLLECTION agency's and getting negative reports on my credit report. No one at STATE FARM INSURANCE cared nor did they attempt to repair my credit or pay the legitimate medical bills. I was hit head on by a drunk driver insured by this BULL S**T of a company. I have paid out of my pocket over a thousand dollars and counting. Not to mention my credit is now crap for three plus years. LIKE A GOOD NEIGHBOR my a$$

I spent three hours in their office combining insurance policies with my new husband and changing my name to my legal married name. After three long hours in their office, I have spent an additional one hour every week for four weeks correcting my name to my married name, correcting the spelling, correcting my address. Every policy was screwed up twice.

Am I insured? I don't know. Their incompetence has resulted in newly issued auto insurance cards under my former name. My brand new umbrella policy still has the wrong name listed. And my SF IRA also has the wrong name. Despite my attempts-- one hour every week for four weeks -- there are still errors.

On 12/13/06, I was run over by a car traveling at least 55mph in Emmett, Michigan. I sued Citizens Insurance and State Farm, they insured the two drivers involved. I also had State Farm. The Independent Medical Exam for both State Farm and Citizens assert in their reports that my left ankle and back was injured as a result of this accident. My 3rd party suit went to mediation and an award of $35.000 was issued. Under the assumption that State Farm was going to pay my reasonably necessary medical bills under Michigan No-Fault Law and/or its Personal Injury Protection rules, I would have never accepted the mediation offer had I known that State Farm was going to take it upon themselves July 22, 2011 to stop all my medical coverages and pain medications without any written reasons.

State Farm is the worst insurance company I have every dealt with and highly advise anyone looking at them to run as fast as you can to another company. I now have to sue them to get over $200.000 in unpaid medical expenses paid. The claims team thinks that if they stop paying and thwart the claims process long enough, you will just go away. They have absolutely no basis, that I am aware of, to assert that my back was not injured in this accident and even their own IME attributes my back injury to this accident. There are no conflicting medical opinions regarding my back injuries to warrant this action. The claims rep thinks she's a doctor, I guess.

Your insurance rates are going up because State Farm would rather force me to file litigation 5 years after the fact to recover unpaid bills in the last year. In fact last September, JoAnn ** a supervisor and I spoke via phone. She directly told me "State Farm has taken the position that we will not pay any bills not directly related to your left ankle." She went on to tell me they were going to compel me to attend an Examination Under Oath (EUO) and three (3) more Independent Medical Exams (IME).

In November, I had to pay a lawyer $300.00 to sit through the EUO. Their lawyer then sent my lawyer 16 different medical release forms claiming they did not have enough information to pay my outstanding bills. They paid no bills except Progressive Medical for my pain medication up to 7-22-11. I filed complaints against them with Michigan Office of Insurance Regulation asserting they were acting in bad faith and breach of contract. The State agency is worthless and did nothing but give them one extension after the next. State Farm asserted to the State that I did not sign all these irrelevant release forms. I signed every one. I also signed a State Farm Authorization for Release of Information several times which by its own language is good for the duration of the claim. I filed a State Complaint pointing that out. State Farm then told the State that several of my medical providers rejected not only the State Farm release form, but those their lawyer prepared. So I asked the State to ask State Farm to provide us evidence of any such rejection. Mrs. ** of OFIR informed me that State Farm called and informed them that the rejections were "Verbal"!

Knowing this was a lie and a violation of HIPPA laws, I was then informed that after all these months, State Farm was planing a meeting on my claim about 7/15/11 to determine what liability they had to pay for my outstanding bills without any further medical records needed. On July 22, 2011, State Farm issued a boiler-plate letter asserting exactly what JoAnn ** had told me last September. That States: "After a review of your claim, we must respectfully deny further personal injury protection benefits for all injuries and/or conditions being claimed, for all dates of services, except for your left ankle." Without any rational to justify this action. Then, State Farm went so far as to call Progressive Medical and instructed them to cease paying for all my medications. Even though they are ordered for both my ankle and/or back!

I have hail damage done to my car and State Farm adjust is trying to say it's not hail damage or it does not look like hail damage. They're asking me how much money I make a year and ask for a service report on my car and a copy of my credit report. I have submitted everything they have asked for and my car is still not fixed. It has been looked at several times by 2 different adjuster. All I want is my car fixed, nothing else. I just want them to tell me were to drop the car off so I can get it fixed.

I contacted Tim ** for a quote for auto insurance. He had Amy ** assist me. After asking me a variety of questions, I was given a price of $102/month for my auto insurance (effective July 14, 2011). I paid for the first month over the phone via credit card.

On July 28, 2011, I was contacted and told that due to a traffic violation that their background check didn't initially uncover, my rate would actually be $238/month. I immediately called and said I was unwilling to pay that and wanted to cancel the plan immediately. I then signed on with a different insurance company.

Because I paid for a month of insurance, but only received two weeks of insurance, I asked when I could expect my refund for the days unused. I was told that I would be charged based on the $238/month that I never agreed to and therefore not receive a refund. I argued that they can't retroactively charge me on a rate I never agreed to. I never would have started an insurance plan with them at that high rate because at the time of signing on, I had other rate quotes around $110. They said there was nothing they could do.

my car was stormed damaged Mr. Speech denied my claim. He refuses to communicate with me on claim. The claim was approved and he still refuses to properly adjust claim. He acts in BAD FAITH. I have email state farm 3 times on claim. State farm wants to buff my car but I explained to them when they denied the claim I got it painted, to be made whole.

State Farm is not renewing my car and my son's truck; all 3 to 4 other vehicles were fine. They charged me for 2 accidents. My mvr clearly did not renew my son's car for using Roadside Towing. That's what we pay for. I managed underwriting, 7 yrs in business for 20 excuses. Actually, its sad but true. My 16-year old son got killed as a passenger in the other vehicle, almost 5 years ago. 2 months later, it got keyed (vandalized) in my driveway. Several months later, my oldest son's brand new $30,000 P/U got vandalized by the same gang -- $3,500 damage. It got vandalized at the store but the 4 witnesses said nothing happened.Yes, I submitted these claims. I pay them $30,000 a year. The agent said not to worry. My son's grave got vandalized by the same thugs, and my new Altima was completely vandalized.

Written at the passenger's side was HUGHES ** DIED. There were also paintings on the road. The investigator started a stress test. 2 boys admitted to the paintings but not to all the vandalism and terrorism they caused for 2 two years, which was hidden from me. More happened to our property. However, I did not submit it as a claim. On January, my son was side-swiped in ice -- hit and run. Yeah, they charged my son for the accident and submitted it as collision. What do we have UM for then? Wow, the agent's not to bright. I will take my $30,000 a year elsewhere. I have advised my agent that I will press charges and give them all information and witness. That's too much work for them. It's not fair to State Farm and neither to my family. I never heard of that from other companies, or I have managed in the past. These claims were out of my control and we even tried to hide vehicles, which we shouldn't have to at our own home; and we should not be held responsible for vandalism. Our authorities need to stop making friends and make some arrest; and we both would receive money back that's due for us.

I've been with Statefarm since November 2010; and still today, they don't get my policy correct. First, I had one car and the monthly rate was great. Then, I added another vehicle that had to had full coverage and the monthly rate was about $150, with discounts. When the final information came back, they didn't have full coverage on one of my vehicles, and didn't have my driver name spelled correctly (still wrong). I signed up for automatic draft and discontinued after 1 month because I was unemployed; and still, 2 months later, they're still taking money out from my account which isn't there, and my bank's charging me overdraft fees. It's been a week and I haven't heard anything from my agent about their bank refunding my money. Also, the rate of my premium went sky-high. I also got life insurance for me and my son, plus renter's insurance with them. The woman agent is very pushy, so beware. Now, I'm about to have nothing with them because I'm going somewhere else. This is ridiculous and very overwhelming. One bad office can ruin it for all Statefarm offices. Something has to be done about this situation.

On February 16, 2010, my old VW Bug was rear-ended by a man in a 1994 Mazda Truck. It did $5, 500 in damages to my bug, which had a new engine with only 25 miles on it and major damage to my right shoulder rotator cup. That might cause me, as surgery is still needed, to lose my job and my customers due to the healing time of six months. The Hitchcock Police were given the names of three witnesses who all stated I was not at fault. The State Farm agent was given the names/phone numbers of the three witnesses, and many fax letters with this information was sent to State Farm Austin Claims center. Now, they claim they did not receive the names of the three witnesses until three weeks after the accident date and also denied my claim saying that I backed out into the man in the truck.

But, the man clearly violated the speeding laws of Texas by passing an illegally parked truck blocking his lane before running into the rear of my bug. I received no citation from the local police. State Farm paid the man for his truck damages and for his bodily injury, which he did not report to the police at the time of the accident. They continue to turn down my claim and say that the man did nothing wrong and I was at fault, but the facts point otherwise. It is very upsetting to know I am also a policy holder with State Farm for over 40 years with a clean driving record and have never run into any other vehicle in my 50 years of driving and did not do so in February 2010.

But, the company paid the man in a record-breaking eight days and did not review the facts of the accident I gave them -- did not look at the scene of the accident or the damages to my bug until they had paid the other party; and only after 30 days did State Farm finally talk with the three witnesses. State Farm's decision stands as they will never admit that they did not consider the state laws the man in the Mazda violated, or the three witnesses' statements, which are all in my favor. As I did not have collision coverage at that time with them, I cannot get State Farm to act in a fair manner to honor my claim.

My son was rear-ended by two cars and he hit three others in front. The problem we're having is the agent from State Farm not returning any calls and ignoring the issue.

It's been over four months and nothing has been done. When we called her, it goes straight to voicemail. The few times she answered, she's been extremely rude and acted like she didn't want to even work there.

I have been with State Farm Auto Insurance since 2004 and up until now I haven't had any problems. I just recently sold my car and bought a new car and within a month of buying my new car I receive a notice that they will not be renewing my policy from my agent. He was apologetic and advised me he himself did not agree and was filing an appeal. The reasoning on the nonrenewel letter I received stated because there were two accidents in the last few years. I called and spoke to the corporate underwriting department and they advised me that state farm suffered significant loss..? If they are basing it on the two accidents they had listed, the total cost was less than $5K! My homeowners insurance is still with state farm but after speaking with the state comission office and an attorney they advise me they are in their right to cancel. I know the driving record of two other individuals with state farm and I know their records are far worse than mine so why was I dropped? Perhaps it is because I now have a new car? Because I am a single male?

My car was damaged in a severe storm by hail and flying debree. I took it to a emergency command center in Moore to get an estimate of the damage. My right plastic hub cap was damaged in the storm along with hail pits and paint being chipped. The inspector called me in to look at the tire and showed me a scuff in the tire and said that he was sure that the scuff on the tire was caused by me running into a curb and damaging the hub cap therefore the insurance would not cover it.

When I stated that I did not run into a curb to cause the damage Mr. Stone stated "yeah I've seen teenagers run the curb but deny they did it." I was told the car needed to be clean when I brought it for inspection so I took it to a car wash that has the metal boot you drive into to activate it and I'm guessing that's what caused the scuff mark. He then told me that they would not cover the chips out of the paint because hail does not chip paint. When I explained that the chips were not there prior to the storm he just kept stating hail doesn't chip paint. There was more than just hail involved that day, there was debree flying everywhere, I saw a stop sign that had a cement bottom on it fly past the window.

Then Mr. Darrell Anderson stated, "The wind was not blowing hard enough to blow a stop sign." I asked if he was there with me. There were tree limbs,bent road signs, a tractor trailer blown over, the highway signs were broken and blown over. I was treated like a lying teenager over a plastic hub cap and belittled about the paint chips ALL OVER the car. They kept focusing on the hood only and telling me it was from road wear and flying rocks.

I got rear ended and the crash cracked the plastic mount on my radiator, State farm (Ins.complany of the woman that rear ended me) refuses to pay for my radiator. it was not leaking before the accident, the body shop that fixed my truck said it looked like a fresh crack, no fluids were seen on the undercarrage of the truck. State farm says I have to prove it broke during the accident, all I can prove is that 1 year earlier I had the whole front end redone and pressure checked and there was no leak then. I have witnesses that can also say there was no leak before the accident.

In reviewing my State Farm Mutual Insurance Company Auto Insurance Policies since 2007 (I've had State Farm Auto for 40 yrs), I noticed a few digits change in my "Customer Rating Index Tier". I called my local Agent for an explanation. She hemmed an hawed. After I kept pressing the situation, she said I would have to call the headquarters for an explanation. My Agent said she didn't know the formula that State Farm uses.

I took my Agent's advice. I called the main office of my policy, Ballston Spa, NY, and spoke with several representatives and supervisors. I was flatly told they will NOT tell me the formula used to calculate MY insurance premium. that it is private. I explained I would be unable to correct any errors if this was the case. I don't feel this is Fair Practice.

My premiums have risen over the years. There have been many notices of price hikes sent by State Farm. How can I differentiate between price hikes and incorrect information without clarification of my information?

How can I correct errors on State Farm's cumulative information, if I don't have access to it?

In the beginning of April I was caught in a hail storm on my way home from work. There was extensive damage to my car (basically it looked like I was shot with a machine gun). I filed my claim in a timely manner.

My parked car was hit by someone who had state farm insurance. When I called to make a claim - 1. the insurer never called 2. I was told my mirror would be replaced with a NEW side view mirror.

Ok... so this sounds easy - not to painful. We'll I go and get a quote $240 and ok to get car fix. To find out when I picked up my car that my mirror was replaced with a used/refurbished piece.

Since when did state farm decide on what my car is replaced with - they don't make the monthly payments/ own the title to the car. I have no idea if the person who owned this part before - ever had problems with it. I am so disgusted ... The girl hits my parked car and I have all the headaches. WTH

I had an accident on Thursday, June 2nd and immediately called my agent. I was told at that time that I would be called in 24 - 48 hours by the claims department. On Monday, June 6th, I still had heard from State Farm so I called my agent again. I was told that I would get a call that day and work could start. I waited until 1:40 PM that afternoon and then called the agent again to get a number to call claims myself. I was promised that an inspector would be out in 24 - 48 hours to look at my car. The garage called after waiting 48 hours and said no one showed up. I called claims again they said it would be at least Friday before anyone would come out.

Are you kidding me, a total lack of attention to the customer's needs what a joke. I talked to two different females who could do absolutely nothing or explain why I was not even given the courtesy of a call saying they would not make it out to the car. This insurance company should be ashamed of itself and also everyone who works for them. Their products stink, their premiums are nuts and their attention to customer satisfaction is a joke. I will never, ever again give my money to State Farm.

My wife has her I.S. 300 Lexus 2004 model car insured with State Farm. She was doing some last min. shopping in Fayetville GA. before Christmas. She had a friend with her as a witness as well as her call to the city and the police regarding this pothole she bottomed out during her route. She had major damage to the cars suspension. State Farm has, in return, agreed to fix the car.

Tony, the adjuster, has told me this week that he did all he was going to and he was sorry he couldn't do anymore for us. I explained to Tony that I had gotten more involved since I felt the car was not fixed and met to show Tony parts that were still bent and needed to be replaced from the pothole. We met at the original shop that was working on the car to start out this claim process. Tony has given all approval of each step suggested by himself or the shop he was working with. He told my wife these things take time and trial and error process.

During this whole claim, we have felt so powerless over the situation. It's tough having two new little ones, one was 6 months at the time and one is now seven months and a 15 year old in high school. The car is our only form of transportation. The whole time this trial and error is going on, our car was never fixed. In fact, Tony just admitted to me the shop he thought replaced a part at one time during this trial and error and did not. He told me another mechanic at a different shop, we wanted to give a second opinion, to look at some answers in the right direction. He had told Tony that a certain part needed to be replaced. Tony then said that part was already replaced and even reported back to my wife that it had already been replaced. So this was all stated during her car failing her coming home from work in rush hour and we then towed it for the second opinion.

I'm glad we did because then, I started paying closer attention to the seriousness of the problem. Tony should never failed to pay them and report to us that anything he had put on a report to fix and say it was fixed and it was not fixed but Tony gets the part sent when he found out over to the new mechanic for further completion of his original consideration of the damage done to the vehicle. I talked to the team manager Greg ** next and he says very bias answers to what is now a major problem in our life.

I got a quote for car insurance from State Farm on April 07, 2011. After e-mailing back and forth a few times, I finally got everything straightened out. They got the make of my van wrong. On April 22, 2011, I called and talked to Alex, and he assured me that the cost for both of my vehicles was $275.67. So I gave him my credit card number and all the other info that he needed and started my insurance with him.

When I filled out the quote form, it had asked if I had been in an accident within the last 3 years, and no, I had not. I got my insurance cards, and they had a start date of April 07, 2011 on them. So I called Alex again and asked him about it. He told me that he forgot to change the date, that the start date had been the date he gave me the quote.

Then I got a letter in the mail stating that I owed them another $29.30. So I called Alex on Saturday, May 07, 2011, and I was told that he was not in. I explained what I was calling about. I was told that someone would call me on Monday, May 9. I also got an e-mail from his boss Daniel ** stating that someone would call me on Monday.

On Monday, I got an e-mail from Daniel ** stating that Alex would call me later that day. 4 minutes after that, I got an e-mail from Alex stating that I owed $32.95 more because I had been in an accident within 6 years. The form that I filled out stated 3 years, not six. I was told that I would get an e-mail confirming that I cancelled my insurance and that I would receive a full refund within 1-2 weeks. How can they ask one question about an accident time period, take your money, then tell you that you owe more money for an accident that occurred before their 3-year time limit?

At the beginning of April I called to cancel our policy and immediately drop our truck that we sold. Ricky was a complete **. He assured me I didn't have the same coverage from Progressive that I did with State Farm and that's why it was cheaper. I explained I worked in claims at Allstate and I took my declaration page and made sure that I did. Then he went on to tell me that claims people and underwriters don't know as much about coverages as agents. So at that point, I let my husband handle it. So he sent us two cancellations for the truck.

So my husband went into the office. The first set of papers for the car and renters, that we needed to cancel in May, had the April 8th date and Ryan told him it was wrong and he reprinted and signed the right ones. Well Ryan didn't get copies of the paperwork (our fault). So yesterday I got the notice about my insurance being canceled on the 8th of April even though the letter is dated for the 21st of April. We called the guy and he was like, "Oh well, you signed the paperwork". Even though he knew damn well what day we needed.

Went in to inquire on why I was charged twice in one month. They had made a mistake, but instead of correcting she said yelling in front of everyone one there that if I didn't like it I can go elsewhere, and that it would be better for them.

Still looking for settlement on approved repair. Replacement part installed is not a good part. This recycled "Crash Part" driveshaft is causing harsh vibration over 35 MPH. Vehicle was first in a State Farm full service center on 1-28-11 and as of 3-8-11, the vehicle still is inoperable with a faulty part installed. Customer wants factory balanced replacement installed. Claim representative wants to ship this part out to have it rebalanced. Customer claims 2 more weeks is not reasonable considering it is 4 weeks in to process already. New part cost $723 part #4R602B(driveshaft assembly). State Farm has only up till now approved $394 for bad part and wants to ship it out to have additional work done to it. (+-$200 cost not established yet).

Customer received information stating Satisfaction Guaranteed on Non OEM recycle parts not to performance or "We'll see that the parts are repaired or replaced to your satisfaction at no cost to you."

In this situation this seems to apply that- Claim representative is holding firm on this decision (Leslie **), even though it was agreed by claims, reworking the original part 3 weeks ago was not a reasonable fix. So, now, the customer has 2 faulty driveshafts, with the replacement part worse than the original. These shaft assemblies come pre-balanced from factory which proves that there is some sort of damage done to the replacement part prior to salvage. Not acceptable to customer.

Recently, an individual with State Farm Insurance opened their car door and put a dent in the fender of my brand new Honda Accord. I waited for the person to come out of the store and I got her name and insurance information. I had one of their representatives to look and come to my home and look at my car. Their ruling was that there wasn't any evidence on her vehicle to show that she was responsible.

Since it was the edge of her van door, finding "evidence" left by my car would have been nearly impossible to find with the naked eye. I feel that this is just State Farm's way of getting out of paying for a legitimate claim. I'm now stuck with a $700 bill to repair a car that just left the showroom floor and had less than 700 miles on it. I had called the police when it happened but since it occurred on private property they didn't make a report. I will never consider becoming a State Farm customer and will recommend that everyone I know avoid them as well.

I was rear ended in a car accident, totaling my vehicle being supplied with a rental car by party at fault. The rental car company contracted by State Farm requested proof of insurance comprehensive coverage for car they were gave me . Agent never mentioned to insurance company I was being placed in car due to accident in which my car was no longer drivable and my insurance company informed them I was not covered. Assuming I was randomly renting a car, rental car company is charging me for the additional policy cost and State Farm Insurance states that without a letter verifying my insurance, it would not be in effect in such situation. They won't pay for the policy! I am being held responsible for insurance on a car they rented for me and I am getting double whammy from poor communication skills of State Farm sub-contractors. Can someone please help me? This amounts to well over $500.00 on my expense.

I notified them (Megan) of my accident that occurred on 1/30/2011. I gave them the person that was responsible information (name and insurance information). She told me that she would try get back with me. I had to call her back and give her information. I personally feel that State Farm has not done anything to help me as a customer for many, many years

In 2010, I made payments every month with the exception of November which was an oversight. My loan amount due is $335.17, and in six months of the year, I paid $350. For the other 5, I paid $336. On January 4th, 2011 at 11:30 pm (13 days after my last payment, mind you), the car was repossessed with no warning.

I had no time to correct the decision and find a solution/alternative, so not only did I miss valuable appointments, but my kids could not go to school. This company is the worst I have ever dealt with. I hope they all rot in hell.

On August 28,2010 I leased a new car and I was shopping for car insurance. State Farm gave me the best quote in the amount of $104 a month which I agreed to. I was told I need to pay for two months in advance, so I did. After a month, I still have not received my permanent insurance card but instead got call from one of their agents saying my premium went up which I did not agree to. I requested to cancel the policy and to give me refund for the second month I did not use. After giving me about two weeks of runarounds, including State Farm not knowing who my agent was, I was contacted by one of them saying there was no refund for the second month but they would call me back as soon as they find out what is going on which, of course, they never did.

Around October 8, I have received a "confirmation of cancellation" letter along with my bill of $231.72. It was explained that it was a short-rated charge. So for only one month of use, State Farm charged me $208 which they refused to refund the $104 for another month. I did not use the policy plus the $231.72 fee. Just this December 1, they gave me a reason why they raised my premium. They said they could not validate my driving record before June 25, 2010, which was not my fault they could not, for I have my license for about 7 years now.

Also the reason they gave me about why I received this bill so late was because I provided wrong address and it came back to their company with "no such number", but there was no reason for me to do so since I was waiting for my permanent insurance card so once again it's not my fault. So in my opinion, if I never agreed to the new quote, State Farm had no right to charge me for it, instead they should honor their first quote and charge me for that, cancel my policy as I requested because once again I did not agree to the new quote, and give me my refund back. Instead, I'm getting treated like a fool, getting runarounds, and having an impression of a scam company I would not recommend to anyone.

I requested to have changes made to our current policy. The Pathfinder was supposed to be removed and the name changed. The agency took the wrong vehicle off of the coverage and messed up the name change. When I called them, I was told that they had to make several changes to accomplish this. No apology, just a lame explanation on what occurred. I checked online to see if the corrections were made and the policy is still wrong. Such crappy service.

I had an accident May 24, 2010 and was insured with my husband under State Farm. We were encouraged by Mr. B. to subrogate so bills could be paid and State Farm could work on our behalf. When we notified him we were ready to settle, they said ok and went to work "for themselves". They informed us 3 weeks later that they had subrogated for their money and we were on our own for any further compensation. So when you hear the commercials "Like a good neighbor, State Farm is there," remember it is only for themselves. I am retired and out of my IRA so I could get a new vehicle. Now I have to pay for 5 years over half of my Social Security. Not at all acceptable.

Several months ago I called one of the State Farm Agencies for a quote. The quote was astronomically ridiculous. More than triple than what I ended up paying ($1600 and I pay %500 for the exact same coverage). No tickets and no accidents. No DUI's. Nothing. But because I hadn't had a car on the road for awhile, they put me in a ridiculous rate. So I told them no. The person I talked to was kind of rude, so I told her that I would never buy State Farm ever. Mostly because of the ridiculous quote but the attitude of the person didn't sit well with me either. Within a week I started getting mail from a State Farm agency. I'm not sure if it was from the same agency as I really didn't pay much attention to the agency I talked with when I was called for the quote. At first I opened them and just tossed it in the trash. Then after a couple weeks I noticed they were from State farm, so I just tossed them straight to the trash.

Well, I kept getting more and more, so I started returning them unopened with a note written on them asking to be removed from their mailing list. The letters continued to come. Sometimes 3-4 a week. So I wrote a nasty letter telling them to stop. The letters stopped for a few weeks but suddenly started again. So I just started tossing them out. Then I got another one today and I've just had enough! I'm not buying State Farm, so I want to mailings to stop for good!

My car was hit by a State Farm insured motorist at fault and did pay for body damage. But when I was trying to get the mechanical finished under their supplemental forms, State Farm would not return my calls. I still need $400 in repairs to get my car back to normal. Thanks.

I have a Body Shop.State Farm is insisting that my customer takes their vehicle to one of their select service shops for repair. State Farm is steering work away from our shop because my customers are telling me about it! Loss of income, loss of customer base, loss of respect for state farm.

On 28 Nov. 2010, I was hit by an insured driver of state farm. Their driver cut in front of me while I was pulling into a gas station in Las Vegas. I tried to brake and swerve away from the car. Needless to say, I was unable to avoid any accident, the other driver had attempted to cut directly in front of me and caused damage to my front grill and head light area, caused damage to my heater, so now it don't work, damaged my bumper and bumper cover, and a radiator support bracket, total damage is almost 2800.00 because the accident occurred on private property in Nevada.

The police were very reluctant to respond and when they did, they just did a driver exchange card and no report or citation was issued. I phoned in my claim to my insurance as did the other driver, I was on vacation and returning to salt lake city where I live. I was bale to drive my car vehicle home but had to stop in St. George Utah as I had discovered my alignment was out a result of the accident. I got it fixed and added it to my claim.

I was contacted by state farm the next morning and explained my version of events and agreed to send them all photos of the accident (I took photos of the vehicles in their final rest position full 360 deg view). Well, after many emails as of Dec. 16, 2010 state farm has still been trying to get in contact with their insured and get her version of the accident. Today at 1131 am on 17 Dec 2010, I get a call from state farm saying that they have concluded their investigation and they are finding it a 50/50 accident.

I called back and talked to them and they explained that based on their review of the photos from the scene neither of us attempted to avoid the accident and we both did not look to see if it was safe and they would only pay half of may damages and my insurance would pay half of their insured's damages. I told them very firmly that I do not agree with this decision and I was then transferred over to a claims adjuster. After being on hold, so she could review the file she got back on the phone and was very rude and then said I did not try to avoid the accident. when I explained to her to look at my wheels in the photos, and the final position of my vehicle and the debris field you can plainly see the direct of impact and it shows I tried to avoid her once I saw her.

Little does she know, I'm a police officer and do traffic accidents, so I know what I'm talking about. She became hostile to me and after a few heated words I was hung up on in a very rude way. Now, my questions are this how can you determine a 50/50 fault when the evidence is right in front of you, and if I had not attempted to avoid her. Explain how there was no body damage to my vehicle other that what is there damage to both vehicles would have been far worse, my main question is why is your insured not returning calls to not only their claims agent but to mine as well.

Like a good neighbor, my ** that slogan has to go, I have good neighbors and when we break each others stuff which we have we take care of it and don't avoid it. I have emails and everything else from state farm. I just want my vehicle fixed and this matter taken care of is that to UN neighborly to ask oh and thanks for calling me first tell me the good news then notifying my adjuster 3 hours later of your decision. You will be hearing from my attorney

My 21 year old son, who lives with us, was dropped from the State Farm Auto insurance. He does have a bad driving record and I don't have a problem with them dropping him. What did bother me was State Farm want me to sign an exclusion form stating that Dustin will not drive our cars. I've been with State Farm for over 25 years. Now, since I didn't sign the exclusion papers, they have now informed me that our auto insurance will be cancelled because of the paper I wouldn't sign.

Vandalized car has police report and fire report. Evidence of copper wires in fuse box and large screw driver on starter under hood. State Farm denied the claim, stating the car was defective, etc. The auto has totaled wiring damage and mechanical damage.

On September 24, 2010, my daughter was driving my automobile and was hit as a result of the driver next to her (traveling in the same direction on a 4-lane thoroughfare) being rear-ended. The right front corner panel of my automobile collided with the left front quarter panel of the other driver who drifted into her lane after being hit. State Farm found my daughter liable for the damages to the front end of driver #2's car because they claimed she could have slowed down to avoid being hit. She maintained her lane for the duration of the accident. The estimated damage to my automobile is $800 and State Farm has denied the claim. Big Surprise.

We had a house fire that the fire investigator deemed an accident on Oct 24, 2010. But the "special investigative unit" of State Farm is acting like we burned our house down and they aren't fixing the house or paying for anything that we lost in the house so far. They keep calling us in for questioning and now we have to make a sworn statement with their lawyer on camera or our claim will be dropped. Items have since been stolen from the house because we could not afford to board it up and they didn't do it. So someone went in and stole a computer and other things but State Farm won't cover it because they said it was up to us to secure the property. I think we are going to have to get a lawyer and sue them to get anything done. I filed paperwork for the claim the way they told me to and they sent it back denying it saying it wasn't complete.

My car was wrecked by my daughter. It has damage to the under carriage mostly. The cost estimated below $3000 to get it repaired. My problem is, is that it's only 18 months old, fairly new. They are putting a used part on it (cradle). I argued about it with two different CRs at State Farm. I have been a State Farm customer since I was 18. I am now 55. So, I added up all the premiums over the years and come to about $80,000.00. And that includes homeowners insurance.

As much that I have paid this company over the years and have been a loyal customer, it irritates me to no end that they use used parts from other vehicles and aftermarket parts. Vernonica said that they do put brand new OEM parts on brand new cars that are wrecked. Why are they allowed to pick and choose who gets brand new OEM parts?

I pay a premium every month just like other insureds. My car is 18 months old. How can I file a class action lawsuit on this type of practice? Evidently, they have been doing this quite a while. And everyone knows when you buy a new vehicle and drive it off the lot, it just depreciated a ton. So why aren't these insureds getting the same treatment that I do if they happen to be in an accident? Used parts!

I know the state of TX has these codes that allow insurance companies to use used parts and aftermarket parts. But to pick and choose who gets them, I don't see that in the policy at all. I bet if a full audit was done, it would surprise a lot of insureds of what State Farm does. They have to keep records of what parts are used because supposedly they warranty the parts. But I would like to see an audit as such to see who got new parts as opposed to who didn't.

I was given an insurance premium after changing vehicles, after paying that amount for 2 months they deducted more than double out of my checking account. After talking with them I cancelled my insurance as of September 15, 2010. I was unable to get other insurance so I reinstated my insurance with State farm on September 16, 2010. I was told that one more payment of $161 would be taken out of my account to reinstate then my premium would go back to $75 a month which was taken out of my account on October 18, 2010. On November 18, 2010 they deducted $193 out of my checking account and are giving me the same reason as when it went up in September. The reason was in July 2010 I got a new car and lost my multi car discount!

After my car was hit from behind at approximately 40 mph by an uninsured driver, SF has made my life very difficult in denying damage caused by the accident as pre-existing. I have now been without my car for close to months and have had a terrible experience with all of their claims representatives.

We have had SF for over 25 years and all of our homes and cars covered with them. We have never been late on a payment and yet when we filed this claim, we have been treated badly. We are going to be switching insurance companies as a result of this. I would not recommend State Farm Insurance to anyone based on how I have been treated.

My husband was in an accident that was not his fault. State farm was our insurance company and they paid for the total loss of our car then took out the 500.00 deductible from our check before ever going after her Insurance. My thought is they didn't fight on our behalf and that's what they are paid each month to do and when all was said and done and the car was paid off. We had less to pay down on a new car than we did our old one. I thought we have insurance to get us back to were we were and not this time. And why should your insurance company charge you a deductible for doing their job?

I purchased a new 2009 Suzuki Hayabusa in 06-2009. I have full coverage insurance where the rates have increased every 3 months. I am not happy but you must have insurance. I was never late on payments. I have them deducted from my bank account directly. On 11-9-10, a bike fell over with no one around it. Crazy, I know. The dealer and I feel that it must have been on apex of compression stroke causing it to propel just enough to fall. I heard it fall about a minute after I walked away. It was a big crash and it was hard to pick up alone. It was a lot more damage than I would have ever thought from a fall. State Farm Insurance is saying that it's my fault so I must pay $500.00 deductible. Okay, I guess! A day later, they are saying that I damaged it before and are trying to cover it with new damage. I was getting angry! I know that they are saying I must come up with $1,000.00 cash to cover the 2 claims and my claim will be sent to a claims investigator which will take time and may deem it fraudulent. I'm strictly out of luck! State Farm is a real piece of work!

I had called and talked to George complaining that they kept raising my insurance policy. With me being on a fixed income I could not afford their insurance. He worked things out for me and said they would take my policy payments down to $178 a month. Also, he told me that they would not take the payment from my checking account like they usually did. Next thing I knew they sent me a letter stating I still owed $218 and if I did not pay it, they would be cancelling my insurance on October 27, 2010.

I started looking for new insurance. I decided on one who insisted I send them proof that I had insurance until that date. Since I could not find the letter, I called and talked to Kelly. She informed me that my policy had been cancelled not on October 27 but instead on October 21. The new insurance place told me I lost a discount because my insurance had lapsed.

I was furious. I told Kelly that I had received a letter from State Farm, but she told me she could not change what was on her screen. Now that is not fair! I should not have to lose a discount because of their mistake. Progressive informed me I would have to pay $80 more a month because of a 6 to 8 day lapse? Not only that, but she wasn't even sure which day they had cancelled my policy!

On May 20, 2010, my father was hit by a drunk driver and as a result, his truck was damaged and he has been in a vegetative state since then (it has been five months). I, being his daughter, filed the claim within three days of the accident and State Farm did not send someone to look at the truck until the middle of August. We then did not get an estimate until middle of October. It is now November and and the truck has still not been fixed because the estimate that they provided is too low for the amount of damage and repair.

I attempted to call the representative handling the claim and she did not answer. When I then spoke to a woman, Suzanne, she said she was not discussing anything with me and said she was ending the call and then hung up. So not only have we had to deal with my father's health, but we now have the ordeal of having to deal with the insurance company which has not been of any help so far. All I want is to have the truck fixed so that we don't have to stare at the damage anymore.

I was hit by a person who had State Farm Insurance on September 3, 2010. I filed the claim, went to one of their repair shops, they attempted to look for the part, after it took so long I called Team 1 of State Farm, they asked if I had the receipt from when I purchased the aftermarket rims from 2004, I did and faxed it to them which totaled $1500 for a set of 20 inch Kruz rims and tires in 2004.

They sent someone else to look for the center cap, no luck either. They called me and offered me $200, for the rim that is discontinued, I was at work when they called so I called back at 5:22, on October 28, 2010. One hour and thirty-eight minutes after, they called me. I asked Rachel, "How could they offer me $200 for something that was in a set, that was discontinued and they could not find? How was I suppose to find another one to match the other three if they could not find one?". That meant I had to purchase a whole new set just because someone backed into my parked car with my daughter in it.

She transferred me to Shannon. I asked Shannon the same question and she started being sarcastic and yelling. I politely asked her if she was upset that I was asking her that question. If I was not parked and someone backed into me, I would not be having this conversation with her anyway. She said that, she was not upset but she can only pay for what was messed up and then she said, "What is your address so I can get your check in the mail?".

After she had been so rude about me asking one little question and so quick to get the check in the mail, it made me feel that there was something else to this situation especially if you have this kind of attitude towards a person that just want an answer. It is funny, not one time did she offer me a check for the paint that came off of my SUV after the State Farm insured party hit and turned into me. I did tell her that I would have my attorney contact them so she could hold off on the check. She said, "Fine, have your attorney call then!"

October 28, 2010 9:14PM. I just now had to make several attempts with your website in an effort to make my payment for November 2010. You requested three times security questions. I correctly answered all 3 questions! However, your system kept switching the questions around even though I was answering them correctly! I know my answers were correct because I had written them down (for such a purpose as this) when I initially registered to make payments online. Now your system tells me that my account is in "lockdown"! I do not need for anyone to explain to me why you ask the security questions, that is too obvious. Now, I am supposed to make a phone call to get this mess straightened out!

If I am going to have to go through this frustration each and every time I try to make a payment, I will go back to regular mail that costs me even more since I have to buy checks to send and pay postage! I have had an account with State Farm for over 20 years now. This is a major pain. My time is valuable to me and I don't appreciate dealing with the frustration you are causing me - just to make a simple payment! I do not want an attorney to contact me. That's absurd. But I do believe as part of your Customer Relations, an apology should be given.

I was told they want to run a credit check before they give me an insurance quote. My credit has nothing to do with my driving record which is clean. I was out of work and am now on disability, so of course my credit is going to be bad. This is unfair and not right or legal.

I will be contacting reporters and possibly my attorney. What else can I do? I am not going to pay a high rate for insurance and will drive with out it if I have to then. I didn't ask to be injured and on disability.

In mid September 2010 my son moved out of my residence and I requested he and his car be removed from my policy. When they called me to confirm the change, I told them I would wait until he sets up his own policy. They agreed that would be a good idea and now on 10/18 he totaled his car, he is fine, but he no longer has a car and has no access to my home, locks were changed, etc.

I called to remove him and they are telling me I cannot due to the possibility he may come to my house and use my cars. First off, if I pretended to live in NY state at my cousin's to get cheaper insurance, that would be considered fraud. But since I pay them $2,400 per year for my son alone, it is not considered fraud for him to live elsewhere, have no access to my cars yet be on my insurance.

I am switching to NJM as soon as possible and I refuse to pay the last bill unless he is removed from it. Also, I just switched brokers due to the incompetence from one of the people working in my old broker's office. She has repeatedly screwed up my account to the point that I could not keep up with all the extra charges and whatnot. The service I am getting is horrible. Also, I was told by Curt ** that we are an extreme risk due to the accident on Monday when my son hit a rock. Yes, a rock. And because he must presume this one accident is the beginning of more claims for them, then he must take that into account.

My wife's car was involved in an auto accident in which she was not driving. Her car was parked at a hotel in the Chicago Subarb of Schiller Park, IL. Another driver who, along with my wife, is a member of State Farm Insurance.

This other driver not only damaged my wife's car but also damaged 4 other vehicles. But my wife's car and another car sustained most of the damage. State Farm Claims Department estimated the damage of my wife's car to be $9600.00. What we are trying to do is to get State Farm insurance to pay not only the cost of the repair but to also pay for the cost of towing her vehicle to the place where we would like to have it repaired, which is here in and around Silvis (East Moline,IL).

This other car, the way the police described the accident, jumped a curb, hit a no parking sign, hit a light pole, hit a Volvo, hit my wife's car, and hit 3 other vehicles. My wife's car and the Volvo sustained the bulk of the damage. Neither car is drivable. We live 150 miles away from Schiller Park, IL. It is an inconvenience for her car to be repaired this far from where we live. State Farm should pay the expense to have the car fixed at where we would like to have it fixed.

On March 18-19, I called in to renew my policy and told them that was paying with my credit card for the next 6 month period. They took my information and everything seemed fine until I got pulled over by a police officer who informed me that my registration had been canceled because of no insurance. I showed my insurance card to the officer who agreed that my premiums seem to be paid up and that my insurance was still valid and up to date. When I contacted State Farm Insurance they told me that they only charged me for 3 months on my credit card and that now they refused to renew my policy. I let my policy expire. They out-rightly refused to admit to their error in only charging me for 3 months when I explicitly told them that I was paying for 6 months. When I asked for the regional office number to file a complaint, they gave me 3 different sets of number .When I called each number, they were wrong numbers, not even connected with the insurance company.

They all are taking advantage of the consumer who has good records and who were faithful customers. I want to take this up to a federal level but am not sure how. Thanks.

My wife met an accident with another van, so both vans are damaged. We own 1992 Toyota Previa with leather interior, engine reworked, all new tires, good conditioned van with 245000 miles. After 10 days, State farm called me and they said preliminary estimate is around 5500USD.

So, State farm will not go for fix and state farm wanted to total it for 1900 - 500 deductible = 1400USD.But we need our lovable van back. We do not agree for total. We have full insurance coverage for our van. I cannot buy another van for just 1400USD. So we need our van back after fix and state farm has to bear all it's fixing costs. No physical damage. We need our van back with all estimated fixes. We disagree for their total loss settlement.

I was sandwiched in a car accident over a year ago. I was relieved when I learned that the person who hit had an insurance company the same as mine, State Farm. I soon came to regret this. First, they totaled my car because of the "fear of the unknown." Then, because I didn't go to the emergency room, they thought I couldn't really be hurt. It took me 7 months before I was even an inkling better. My back and shoulder still kill me in the rain. They only offered me $9000 which was only $1000 over what I spent. I now have an attorney, and I tell you get an attorney when dealing with State Farm, they will screw you over. By the way, I am still fighting them.

My daughter, Kristine Grace ***, was injured in an accident of September 28,2010 wherein the vehicle she was driving was rear ended. The accident was immediately reported to my insurance agent who in turn reported the same to the claims department. On two (2) occasions, I had talk to the aforementioned claim representative who just in-turn send me five pages of documents through fax dated 10-11-10 consisting of benefits letter and medical authorization to which we complied and fax back on 10-12-10 at 6:45:32 PM via fax No 1xxx-xxx-xxxx.

Since that time, we never received any call or information as to any action they intend to take or have taken. I personally call the office of Ms. *** on October 14,2010 at 2:15/2:20 pm. Another representative answered the phone as Ms. **** is not accordingly in the office for the day and was advised that they can't do anything with the claim unless they received documents from us when in truth and in fact we are not aware of any documents they are asking or we are supposed to submit as they never communicated with us.

I'm submitting this letter to request your good office to assist us in this particular claim as we feel this company is giving us a hard time so we will perhaps give up, which is unfair considering we are the injured party and we are claiming what is just due for my daughter. Likewise, it is most respectfully prayed that due action be taken against this kind of company to serve as a precedent to others.

My daugther sustained injuries as per Henry Ford Hospital attending physician as : Final diagnosis cervical strain (Whiplash); additional diagnosis, chest wall contusion, closed head injury minor. MRI findings per exam on 10-13-10 by Bio Magnetic Resonance, MR findings: The thoracic vertebral column is of normal alignment. The bone marrow signal is normal. The vertebral bodies are of normal configuration, size and signal. Cord is of normal course, caliber and signal. There is a left paracentral disc protrusion at T8/T9. The rest of the disc levels are normal. The vascular structures and paravertebral musculature are normal. The MRI for lower back lumbar spine is still pending.

My car had gotten a busted windshield on September 21, 2010. State Farm said I could not bring my car to Toyota dealers to fix it. My car is a 2008 Yaris Toyota. I asked State Farm why I couldn't get repairs done and they sent me to Safelite Auto Glass in Apple Valley, MN. This company put a windshield in car. Two days later we had a rainstorm and my car was flooded, a foot of water. I was upset because State Farm lied and said I couldn't get my window fixed at the dealers and yet Toyota said it could have been replaced.

I went back to Safelite Auto Glass and they denied my car leaked from the windshield when we know it did. My car then was taken to Toyota and we had a State Farm adjuster look at the damage and flood damage. I was present, and the adjuster told Toyota my car was a total loss. The seats, carpets and all the wire harness got flooded. I was fumed because Toyota put repairs into this car and I didn't okay this. Why did Toyota and State say one thing and deny all this. I don't feel I should accept my car back because it is ruined and wiring will rot out in time. They have paid out 6000 bucks to Toyota and I have not agreed on keeping this car. State Farm is liar and Toyota has made money on my car that is not worth anything anymore.

The car is still at the shop. I didn't okay the repairs. It's been a nightmare and I need a lawyer ASAP. I'm a single mom with a disabled child and on low income wages. What can I do? I am furious that they sent all this money to the dealer and won't total this car out. They changed their minds and this is so wrong. Please call Kathy at **. I've had State Farm for 12years. I believe this should go to court. I'm mad because not only has State Farm lied twice, I've been screwed and I don't feel safe taking this car back.

My Fiancee was driving my Infiniti truck until August. I traded the truck for a Nissan '09 car at the end of August as I was moving to stay a couple of months with a friend for a personal reason after we put our wedding on hold for six months. When I was moving, I called Sandra and told her. She told me over the phone that I do not need to change the insurance address but I can just split the insurance. I told her that is alright to me. She never mentioned that she won't split the renters neither do I need renter insurance for my stuff.

On Sunday, the 19th of September, 2010 at 1400 in front of the church, some two dummies on a bicycle smashed the back passenger window of the car, damaged the door, stole the computer, my rings and my external hard drive. I filed a claim with State Farm. I paid $500 deductible and they paid around $150 to the auto repair shop.

I call to claim for the stuff that were stolen in the car. Sandra was always in my way not willing for me to talk or to show Mr ** that my IDs and all the 35 letters they have sent to me had the same address as the insurance policy. To my surprise, Mr Derick ** called my phone and left a message "Mr E.V., Sandra explained the scenario to me that we spoke to Ms X, your fiancee, and she said that you have never lived at this place and therefore we cannot pay your stuff."

Today I went there and Sandra was in my way again saying that Derick is not there, so I should come back and there is nothing they can do. The other nice lady picked up the phone and called Derick. When I told him that I have my IDs and 35 letters they have sent at the place that I always receive them, he changes his language to say that the renters insurance is under the name of my fiancee, therefore only she can allow them to pay my stuff.

Meanwhile my ex-fiancee and I are still discussing about other stuff for the wedding and she is silent now and not fighting back to the insurance. Furthermore, she is friends with Sandra.

Sat. Oct 2 2010, I backed out of a parking space in Lowe's parking lot at about 2:45pm. I had backed out and was putting my car into drive to go forward (left) when a car behind backed into the driver's side of the rear bumper. I put the car in park and got out, the man (Victor **) had pulled back in his parking space and got out to talk to me. I pulled my car back into the parking space I had been in. I got out and asked him if he had insurance, he said he did but that he didn't have a driver's license.

A woman and child got out to go into Lowe's, they were coming to Lowe's, not leaving. I had actually waited for him to park before I backed out. My guess is he was backing out in order to better park the vehicle. He had a young girl get the registration out of the glove box and a State Farm Insurance card (expired). I wrote down all the information and got the car license.

I called my agent Jane **, the following Monday. I didn't know you could call a claim dept. 24 hr. I couldn't speak to Jane but was told to call the claim dept. so I did. They took the information. Days went by I called talked to several people, I was told they couldn't get a response by telephone so they were sending a letter. Days went by, still no word.

I finally called yesterday and was told that he did have insurance but they had to deal with the Spanish language. He spoke perfect English to me. She said his agent or representative had decided I should pay 50% of repair cost. They were surprised that Victor **'s agent had not talked to me. They didn't even know my side of the story. No one has asked to see my car. She (don't have a name) said she couldn't get through on the phone lines so she would have a claim agent call me. No call so far. I also called Lowe's to inquire about a surveillance camera, the manager checked the camera but it only captured the front door looking down.

I should be allowed to pick where I get my estimate as stated by state laws. Also, Ashely and Ty falsified themselves stating I was to be speaking with a manager when that was not the case. They say I do not need to report this to my insurance company because I was not at fault, and that it shouldn't be their way or no way at all when I did nothing but minding my own business and my damaged car.

I explained to all 3, Ashley, Ty and Susan, that I would be reporting them to the Better Business Bureau and Ohio's Attorney General and that the call was being recorded. They said that it was their policy that if I didn't like it to call my own insurance company. I also should have not been disrespected so much by Ty, not letting me speak, saying he was a manager and not talking over me and telling me that I needed to call my insurance company when his client hit me.

$1280 in damage. Thought he backed right off my car and tail light. I am not sure if it is even safe to be driving without a tail light or level and they, State Farm, is preventing me from doing so.

My boyfriend, at the time, who did not live with me was to drive my car up the road to his house to get something and come right back. On the way back, he got into an accident and a claim went through. I bought a new car and broke up with my boyfriend. I went back to State Farm to get insurance on my new car and everything seemed to go smoothly. A couple of months later, I checked my bank to see if my auto insurance had been withdrawn like it is every month, only this time, it was only for $13 and change. Concerned, I immediately called my insurance company to find out why. I was told my policy has been canceled due to non-compliance.

Apparently, I had been sent a registered letter demanding proof that my ex-boyfriend did not live with me. If I did not submit this proof within a certain time frame, my insurance would be canceled. I went to Canada Post to see why it was that I had not received any registered letter. My letter was at the post office, but was not in their system. The underwriter making the decisions on my case was told this and admitted that it looked as though it was Canada Post's fault that I was not notified of the need for proof my ex-boyfriend did not live with me. Within minutes of my phone call with State Farm, I came into the office with my ex-boyfriend's license and some mail proving he did not live with me. I could have supplied them with this information at any time but was never asked for it.

Now, my insurance has increased by 2.5 times. Instead of $100 per month, it is now $245 per month. I was not allowed to speak with the agent Rick ** himself nor was I allowed to speak with the underwriter Eric himself. I was only allowed to deal with the very rude women in his office. So my insurance has been raised substantially because I did not receive a letter due to an error on Canada Post's part. I asked Michelle from the State Farm office, "Are you telling me that my insurance has been increased because of an error by Canada Post and there is nothing that can be done about it?". She replied, "yes, it looks that way".

My truck was stolen from Baton Rouge, LA and recovered in New Orleans, LA in January of 2007. State Farm was my insurance company. I was informed by Lisa ** that she thought my truck was taken by one of my family members. I was at the time an evacuee of Hurricane Katrina relocated to Baton Rouge. When I contacted State Farm about my truck being missing, they sent a man out to my house for the key and that is when I was put through all of the unnecessary investigation of being blamed for my truck being stolen. I was asked for documents including bank statements, telephone records, grocery receipts, names and telephone numbers of family and friends. I didn't see what all of this was for, until I got a call to come to an examination under oath for State Farm's Lisa ** and their attorney Henry ** about my status at the time of the truck being stolen. I have been through so much trying to get paid from State Farm, but nothing has happened as of 3 years later. I will not refer this company to anyone as a good company. I was with this company for 2 yrs. and being treated like a non-citizen of the United States is wrong for an insurance company to do. I have been called a liar and a thief, which is not right, and reporting my name to other insurance as a fraud is wrong.

We got into a car accident in Baltimore, Maryland. We were completely stopped for over 20 seconds, waiting for opposite direction cars to pass, trying to make a turn into a Walgreens' parking lot when Car B, hit our car, Car A, in the driver's side door. The driver of Car B admitted that he was trying to make a call on his cell phone and wasn't looking up at the scene of the accident. He was traveling behind us and failed to stop or go around us. We both have State Farm auto insurance. The accident took place on Saturday 9/18 at 2:45PM. The police arrived at the scene and did not file a police report. We filed a claim with State Farm at approximately 3:30PM and so did the driver of car B.

At approximately 5PM (all offices were closed and only phone operators were at the offices), we received a call saying that they denied our claim against driver B, without receiving evidence or official statements. State Farm changed the story 4 times, first saying that we cut across 2 lanes of traffic to get turn. Then after they saw the evidence, that it was a one lane street, they claimed that Car A blew a stop sign. After I showed them pictures of the scene of the accident showing no stop sign, they said that we blew a yield sign. They never went to visit the scene of the accident and only looked at a picture from google earth. After we denied doing anything wrong and showed no yield sign near the scene, they again said that we made a turn from the right lane rather than the left lane. It is clear that it was driver B's fault and they are showing him preferential treatment for whatever reason.

We submitted approximately 10 pictures and have video evidence that there is only one lane in the street, and they are refusing to accept the claim when we are 100% sure that driver B was at fault. We are from New York and if the accident took place in New York, there would have been a police report describing exactly what happened. But since the Baltimore, Maryland police failed to file a report, there is no official evidence against us nor driver B. State Farm is not doing enough to fight for our claim and are only fighting for driver B's claim against us. Car B was driving behind car A (ours) and hit us over 20 seconds after we were stopped waiting to make our turn.

We want to file an official complaint against all agents involved with this claim and against the driver of car B for lying about the accident and fraud. If and when they finally find fault in driver B, then we would like to file a legal suit for fraud on their part, bias and for all the stress, aggravation and time that was spent on this ordeal.

I was in an accident that was clearly the other party's fault as they ran a traffic signal in an intersection and damaged my car. Their insurance was State Farm. I spoke to their unfriendly customer service and the claim adjuster did not show up within hours of the agreed appointment. There is no communication or direction followed from customer service to the claim adjuster. The auto body shop didn't like the after market parts that were given to them. The adjuster missed the damage to the head light in the estimate.

Now I am stuck in a war between the body shop and the adjuster as the repairs to my vehicle as of today, 21 days after the accident, are shoddy. To get a car rental, I have to transport myself to the rental place on my dime to get a car that can fit in the trunk of my own.

How can my luxury car being hit by their client warrant an economy car replacement? I will never use State Farm ever! I have had an accident with my own provider Geico and they went out of their way to get me my car with the least amount of convenience as possible. I am still waiting now for my situation to be resolved. I canceled my vacation plan as their rental doesn't fit my family and me and they won't upgrade me.

I have been a loyal State Farm customer for over 20 years. On May 28, I had a bad auto accident in Florida. My Tundra was a total loss. I went to the hospital with a concussion and while I was at the hospital, I was ticketed. The officer never got my side of the story and listened to the truck driver who hit me. I was with a Greek friend who didn't understand the officer's questions. My daughter was also a witness. She went with me at the hospital. The truck driver spoke little English as well, from what I understood. I hired an attorney, who represented me in court. The officer and the truck driver didn't show up for court on the date and the judge postponed the case for three months. On the second court date, the driver didn't show up again and the case was dismissed in court. The officer agreed to dismiss the case.

In the meanwhile, after 20 years of being a customer of State Farm, I was canceled along with my family. I began searching for auto insurance and went to AAA auto insurance. I had AAA since I was 18 and I am now 48. When AAA pulled up my driver's report, State Farm reported me as having two accident, one on May 28 and one on May 29. I am now having a hard time getting insurance because of the inaccuracy of the DMV report. This was the same accident, just reported inaccurately. I should have never been ticketed because I was not at fault. I was never available to give my testimony. The other driver lied to the officer and said I did a u-turn in the middle of the road which I didn't do. He only wanted to cover himself. Now that the ticket was dismissed, I found that State Farm had paid out $58,000 to the trucking company without ever telling me. I found out with AAA auto company that Sandra ** had closed the case. I still have medical bill outstanding and I am still having therapy for my shoulder and knees. I called Sandra ** at the AAA office and she said that she closed the case without ever telling me. What an injustice.

I was a pedestrian hailing a cab on 42nd street and Queens Boulevard on March 30, 2010. I stepped into the crosswalk to hail a cab (had walk sign) when a car reversed into me, knocking me to my knees. It was raining that night at about 5:45 in the evening, so there was still light out. The car continued to move after it hit me and it was only because of my wits that he stopped. I banged on the trunk with my umbrella and then he stopped. I was so angry, I got up and went to his window when he didn't get out of the car to see if I was OK. He rolled his window down and said, "I'm sorry, I thought you were gone!". I said "you saw me before you moved and you didn't bother to check your mirror again before you moved!".

My leg was hurting and I asked him for his name and insurance information. I have a witness who saw the whole thing. He took off, but not before I got his plate #. I am not one to run to the hospital unless absolutely necessary so I didn't go that night, but I went the next day when I couldn't walk. They found that I had a fractured fibula and sprained/strained my back and neck. They told me to follow up with an orthopedist, but because State Farm wouldn't assign a claim #, I had to go to a lawyer just so I could get treatment. Then it took 2 months before they would give my lawyer the insurance claim # and I couldn't have an MRI for those 2 months because nowhere would do it without the claim #!!

Finally when I had the MRI, the findings were that I have 2 herniated discs in my neck and 2 bulging discs and a herniated disk in my lower back. I have been receiving physical therapy, chiropractic manipulation and acupuncture for nearly 6 months now. Just 3 weeks ago, I saw a Neurosurgeon who said that I need surgery. I have also been getting trigger point injections for a month, once a week with no improvement other than easing up on the spasms. They (State Farm Insurance) made an appointment to see one of their appointed doctors. I had trigger point injections for the first time, the day before my appointment and on the day of the appointment. I was in such pain, I had to reschedule for the following week.

By the time I went for the appointment, I"d had trigger point injections twice, which had helped with the spasms. When I saw their Dr. I told him about this, which he dismissed with a wave of his hand. I just received a copy of his report today, along with a denial of my claim. This Dr. flat out lied in his report. The only examinations he did on me were asking me to raise my arms over my head (which I had great difficulty doing, yet he reported that I had none!), bending forward as far as I could (again very difficult, yet he reported on the contrary) and to either side. For all of these examinations, I had pain and difficulty performing, yet he said I didn't. Then he used a pin to see if I could feel different areas, which I could and he tested my reflexes which seemed to be OK. He had me roll back and forth on my feet and then had me squeeze his hands. His exam was performed on a chair in his office.

Throughout these examinations, I was fully clothed, yet he said I didn't need assistance dressing or undressing! He said I got on and off the examination table without assistance and as I said, I sat in a chair and got up with some difficulty. There was no nurse present in the room with me during the examination, as is I understand required by law. Based on this "report", my claim has been declined in spite of the findings of my own Dr. and a neurosurgeon and the evidence of an MRI and an electrodiagnostic study! According to their Dr., I have 1) Cervical sprain/strain, resolved. 2) Bilateral shoulder sprain, resolved and 3) Lumbosacral sprain/strain, resolved. I had a copy of the MRI disk with me on the day of my appointment and offered it to the Dr., but he said he didn't need it! Now I have gotten a letter from State Farm Insurance saying that I have to go see a Neurosurgeon in Hempstead, which is a 45-50 minute drive from where I live in Sunnyside, Queens. My lawyer got on the phone with them and requested a Dr. closer to me and they said they don't have one. So on a letter dated September 9 which I received on September 14th, I have to make arrangements to see a Dr. on the 16th, even though my claim has been denied.

The physical damage is extensive. I have a fractured fibula, 2 herniated discs in my neck and 2 bulging discs and a herniated disk in my lower back. The financial damage is also extensive. I haven't been able to work since that time except for two weeks when I tried to go back to work, but the pain was too much. I've had to pay for medication, transportation and help at my home and a dog walker 4 times a day. I am so depressed because of the limitations this injury has put on me and feel like some kind of criminal based on State Farm Insurance treatment of me. I have no history of neck or back injury and I wouldn't have gone to a lawyer had they agreed to pay for my medical expenses and loss of earnings but now it's gone way beyond that. How, when it's so blatantly obvious that I have these injuries from this accident, can they do this? I get there are insurance schemers who do this all the time but when you have obvious wrong doing wherein the driver drove away from the scene of an accident and there are witnesses, how can they do this?!!

My vehicle was hit on July 30, 2010. I have dealt with State Farm for weeks now. My car cannot be driven, it has been parked since then. I feel like I'm not getting in any help on getting my car fixed. They keep telling me the "can't reach the policy holder and police report has three names on it". I was coming up route 3 in Beckley, WV. He never stopped and pulled straight out on top of me, smashing my passenger side from door handle to end of car since he was in a truck with a big brush guard in front.

State Farm told me that they have no way of getting a hold of these people to get their side of the story, in which I didn't understand because the state trooper took both sides of the story. The police report should have everything they need because the officer told me he was ticketing Mike ** for not yielding to oncoming traffic. I just don't understand why someone would hold a policy for people that have no address and no phone number.

My husband's car was involved in a front end collision in April of this year. My adult daughter was driving and was forced into another lane. My 4 yr old granddaughter was in the car. My daughter had minor injuries that required her transport to the hospital for back, hip and neck. The car has been a perfect car that my husband loved. It is a Ford Minivan that has everything and my grandchildren love the car; it has a DVD/VCR system with a great radio and CD changer.

State Farm suggested a place to send the car, one of their approved repair shops, that they "guarantee". The car was never fixed properly, it went back to the repair shop grudgingly 2 additional times and nothing was done. The entire sound system and video system does not work and has not worked since the accident. The repair shop tells them and us that it is not because of the accident. My husband cannot drive the car because every time he does, it dies and he has to get towed. State Farm has paid for many tows but they still will not pay for us to have the vehicle repaired again. At this point, I believe they should have totaled the car at the beginning.

I hate State Farm. We have had insurance with them for 40+years and have it on everything - cars (4), house, life and additional riders for other items. I am looking into cancelling these policies. I hate them and will not recommend them to anyone ever. Ed **, our agent, has done nothing to intercede on our behalf and that makes him a ** agent and I hope nobody buys anything from him ever.

My truck was damaged when it was stolen. The body work was completed, but when I went to pick my truck up, I was afraid to drive it home with a horrible banging noise coming from the steering. I was told by Mr. ** that since there was a service bulletin from GMC on a common problem with the truck, the repair would not take place.

The adjuster (feels) that the noise has nothing to do with the fact my truck was smashed and driven off road. State Farm seems to have an out on doing any repairs where a TSB is on a part. And Mr. ** seems to enjoy denying claims, as that what he is paid to do. My truck and cars are well-maintained, and it never had this banging before the crash.

I recently sent my premium payment to State Farm, it was lost, they canceled my car insurance. They sent me a letter stating it would be canceled, but if payment had been made to disregard the notice. I thought it was paid so I disregarded the notice. Then my agent called me to inform me I had been canceled for over a month. I was shocked. I sent my payment via money order, so I called Moneygram and was able to prove to them that the money order had been purchased in due time and it had not been cashed.

I reported it lost and they will refund me the money order, but it will take 30 days. They refused to reinstate my insurance unless I sent another payment to them promptly. I do not have the funds right now to send them more money until I receive the refund from Moneygram, so I am driving right now without insurance. I will purchase insurance from another company as soon as my refund is reimbursed to me. In the meantime, I am driving on luck alone. I don't think they are a very good neighbor.

I placed a call into State Farm to cancel insurance. I spoke with Mr. Adrian **, who told me I would need to speak with someone else. I spoke with another representative in order to cancel. I spoke with another rep who told me my insurance would be and is canceled as of 12:01 January 28, 2010. I did not hear or receive cancellation confirmation for a month. I called State Farm. Mr. ** insisted that he never received my call nor did he give me the necessary paperwork to cancel. I called back to the office to inquire. Mr. ** was not very nice nor professional and did not remember a thing. I have paid two insurances for the last months. State Farm Insurance was triple the amount I'm paying now. There is a refund due, which I must wait.

I started an auto policy over the phone on March 19, 2010 and gave a credit card that belongs to my sister for first payment. Then, I sent a check to get the payment drawn from my bank account on the 25th of every month. My sister disputed the charge because she did not remember the transaction. She contacted State Farm to ask about the charge but they did not tell her that the charge was for an auto policy. This is the start to problems. My policy was canceled on July 17, 2010. I never received a letter or a phone call about the matter.

I called the broker that set up my policy on July 25th, because I noticed that they did not deduct the payment from my account. That is when I found out that my auto insurance policy was canceled for nonpayment from March 19, 2010. State Farm notified DMV that I had lapse of insurance. I think that State Farm should have warned me about lapse insurance by letter and phone call, which they did not. They claimed that a letter was sent. But up to this date, I have not received anything. I have called State Farm and they have given me the runaround. Different persons have been giving me different information and they have felt to admit the error on their part. If they had the authorization to withdraw monthly payments from my account, why didn't State Farm withdraw the canceled payment? A simple phone call could have resolved the issue. When different agents working for State Farm were asked, some said that yes, they call their clients about cancellations. Other agents stated that sometimes they call and some other agents said that they do not call anyone. I have to pay a fine and turn in my plates for vehicle and registration. I also have no plates for 20 days.

I have been a customer of State farm Insurance in New Jersey for about 15 years. Along with auto insurance, I also have the home owners insurance with state farm. I chose State farm a while back because of their proximity in Parsippany and cheaper rates among other companies. All seems to go well till I submitted a claim few weeks back. I had rear ended another car. There was minor damage to my car and other car.

This is the second claim I know of for the past 15 years as State farm customer. State farm claim agents on the phone tried to prevent me from filing the claim, repeatedly indicating deductibles etc. Most disappointing of all, in a week my agent calls me to inform me in advance that State Farm will not renew my Auto Insurance citing all the tickets I had for the past 5 years and that the "trend" of my auto claims is alarming to them. This is by far most ridiculous reason considering, there are two claims in past 15 years. This is horrible way to treat a customer and branding someone as Insurance fraud.

If Medical Insurance company withdraws insurance because of increasing health claims based on age and all Insurance carriers selectively profiles their customer to unilaterally decide not to renew their long standing customers, what is the purpose of buying Insurance? To send a fixed sum into a black hole every month to support their huge offices and bureaucracy?

It is important for everyone to realize the dark side and the real business model behind State Farm insurance. While I can easily find another insurance carrier, I will make it a point to educate all customers on State Farm Insurance's wrong practices. I am also considering legal action around lack of business ethic and accountability for their own line of business.

For 7 long months, I have been trying to collect my money from State Farm for my car that was stolen. They don't want to help and I am not a rich guy to hire a lawyer. This is my last hope. I have a newborn baby and we can't buy a new car without this money. Now, our financial situation is really bad and we are in danger of being evicted.

A State farm customer backed into my car. Significant damage to the front of my car. The customer admitted doing the damage at the time of the accident. However, they changed their story by the time I called in the claim. State farm told me that the customer admitted backing into me but he was disputing that he did any damage. They sent a person out to photograph my car and said they would be giving me a call back. I waited for two weeks and received no call. I called myself and State farm is saying they have no evidence of any damage even though they sent someone to take pictures two weeks prior. State farm has handled this entire situation unethically and unprofessionally. For further elaboration feel free to call me. Thank you.

I received a letter in the mail dated August 09, 2010 letting me know that my insurance would not be renewed in October when my time is up, stating that my driving record showed 2 accidents one 11-29-2008 and the other on 12-22-2004. Both of these accidents are correct, only I was rear ended on the 12-22 one and a drunk driver ran a red light and hit me on the 11-29 one.

I have had insurance with State Farm for almost 8 years. They claim that they ran a consumer report on me through ChoicePoint National Consumer Disclosure Center. I, for one, did not authorize this consumer check and both of the accidents were not my fault. I did not get a ticket for either one of the accidents due to the fact that I was in the right of way and was hit by other drivers in the wrong. I feel that State Farm is overstepping their authority by running a consumer report without authorization after 8 years of me having insurance with them.

In April of 2009, I was injured in an auto accident. Rear ended. The Other driver had Farmers insurance. I settled with them under the agreement /that they would pay my PIP in full. To this day, I have not received my lost wages from my insurance company, State Farm. I have called and gotten no where. They couldn't tell me where my money is. I have been patient and now I'm mad. How could my Insurance company keep my money. Looking for an attorney to settle this matter.

Auto Policy--premium raised from $615/for 6 months to $779/for 6 months. Reason given--"you drive more than 7,500 miles a year." I have been with State Farm for over 20 years. I have driven more than 7,500 miles a year for years and I had told this to State Farm. Why then a sudden premium increase (almost 20% increase)?

$327 yearly increase in auto insurance for no apparent reason. Because State Farm decided that I must pay more for driving in excess of 7500--even though their own policy states that national average is 12,000 per year.

A State Farm client plowed me on the road. Approaching the completion of my graduate studies, my parents helped me get a Buddy Series Italia Genuine Scooter, with its distinctive olive color. I had just returned from a missionary work in Southeast Asia and returned to Dallas near penniless, so I wasn't going to leave my wallet in the gas station if I could help it.

Being newly ordained and involved in non-profit work, it was cost effective and fun to commute the city roads with such an economical scooter as my Buddy. I've prided myself a good conservative rider for nearly two years. That changed when a sixteen-year old State Farm client plowed me aside in the middle of Greenville Road with some large white boat of a vehicle as he shot out of the Old Town parking lot, cutting across one, two and nearly three lanes in broad daylight. I hit the street at 40mph.

Friday late afternoon, July 9th, I got a voicemail from State Farm. I had to use my left hand to hold the phone since my right arm had significantly raw "road rash". It was painful. Imagine my surprise when the message from State Farm opened with the sound of laughing in the background cut in with the cavalier voice of Claim Representative Holly **. I felt like the brunt of a joke, a survivor of an accident where such a scenario frequently plays out in death for the rider and an "oops" for the driver. Looking at my right arm with which I had just spent the night and morning screaming over as I changed dressings and thinking about my battered and broken "Jessica" (my scooter), I thought State Farm's merry message absolutely unwelcome.

Nineteen days later, July 28th, I was "privileged" with my first direct claimant to claim rep conversation at about two in the afternoon. Thank God I had enough sensibility to use a fax and use it often since, Holly never answered her extension, left work early and at least on one occasion, just simply didn't show up for work in the office (was it Monday or Tuesday?

Oh well, I guess that doesn't matter since I didn't get to talk to Holly on Monday or Tuesday). On my end, I had been diligent to change out my dressings at least twice a day and thankfully, my screaming stopped somewhere in the third week. I did scream about Jessica's repair estimate, on the other hand, for a total of $1,150.99. For a young start-up minister like me, that repair quote could just as well be one hundred times that amount. With no capital available for Jessica, my sad scooter sat dusting at the shop. No riding for her there.

While I should have been overjoyed to actually talk to a human being from State Farm that afternoon, my mind had already translated the non-verbal communication from their Claims Department. It was clear what State Farm thought of me. In "double speak", their behavior is translated as saying thus "you're not important". Perhaps I was wrong. I thought briefly as Holly's voice spoke on the other end of the line. It's hard to be angry with a sweet voice yet, I learned quickly that you have to pay attention to what's being said most especially when the voice on the other end sounds too sweet.

I was right. How could a claim representative of Automobile Insurance not be familiar with what a "road rash" is and that it would require medical supplies for treatment? If you go the self-treatment route like I did (and you know enough of what in the world to do it helps to ask a nurse), the price tag for treatment and supplies, like gauze, ointment, etc., should be cheaper than going to a hospital or seeing a doctor.

Apparently, the medial price tag I faxed them was too rich for their blood. Holly fished about the fax. Then, she supposed that perhaps I changed my wound dressing five times in five weeks (she was fishing if the five days I got medical stuff were the days I changed my arm dressing). FYI: You don't throw naked arm flesh at the street at 40mph and get a wound you casually dress and undress five times in five weeks. I remembered myself screaming often changing out the gauze on my arm. I told that claim rep plainly that I've had to change my dressings every day at least twice a day. She made like she was doing me a favor to consider the fax and that the department would constitute what was "reasonable and necessary".

I was curious about her client, the boy who plowed me aside in the middle of the street. I wondered if the teenager seriously thought the accident was some phenomenon unrelated to his incompetence in shooting out the parking lot to cut across to the farthest lane left on Greenville in front of an oncoming vehicle in the middle lane. Suddenly, Holly raised her voice at me saying the boy is "taking responsibility" for the accident and that I should have figured that out since I was on the phone with her.

Given her tone with me, I might have thought the boy a saint for "taking responsibility" and making this poor woman look over faxes from such a horrible me --the obvious victimizer. There is this point in any man when pride for your beloved once pretty vehicle wants some kind of acknowledgment or even vindication from the one who battered your pretty thing ** ugly. You want to know if this person knows what they did was wrong.

Not once in my conversation with Holly ** did I hear anything remotely close to an apology for what happened or (and this is what I was looking for) that State Farm Claims determined her client to be "at fault". She just couldn't say it like it was a disease. No communication said it. Nothing. I could have died in the middle of the street and this Holly wouldn't ingratiate herself to say the boy was "at fault". Have you ever wondered why armies are led by a commander in chief, or something or other and not by a committee? That's because committees are really good at not winning a war. When it comes to a claim, get highly suspicious when they tell you "Team 43" will take care of you. In other words, you better wake up before "Team 43" obliterates your claim with "double speak". It's the "we" are taking responsibility deal when everyone on the "team" knows no one owns it so, who's to blame when it turns to State Farm Claims' mush?

So, the next day, when I got a voicemail from some woman named Gail with no last name or extension, saying that the next time I call in about my claim I can simply talk to "anybody" on "Team 43" (who?), I knew I better wake up. When they say "anybody" can help you, it's time you know "nobody" in their team cares about you. I was not happy seeing how easy it is for any project, much less a claim for crying out loud, to get lost in committee red tape for, who knows, weeks and months, even up to two years? I've requested that State Farm Claims clarify to me what claim representative is going to be responsible for this claim because it doesn't look like I'll be talking to Holly anytime soon.

I hope that "whoever" in "Team 43" from the pool of "anybody" will stop laughing in air conditioned offices going cavalier with injured claimants who are hurting with battered vehicles waiting for repair. In sum, the claim represents at least $1,484.00 for the cost of vehicular repair, medical supply for self-treatment and personal effects. I was injured with "road rash" on my arm.

I was rear-ended in September of 2009 by a girl covered by State Farm Insurance. I called my insurance, Travelers, the same day as the accident and gave them as much information as I could. I was in a hurry to get to a doctor's appointment so I let the police officer take the other girl's insurance information. 3 days later, I picked up the police report and called State Farm which was the girl's insurance. State Farm said they would call the girl since she had not contacted them. They said to check back in a couple of days. Meanwhile, my car is a mess. The bumper is hanging loose, the exhaust pipe is broken, there are 2 holes punctured in the bumper, my trunk lid is out of alignment with one side higher than the other, and there are numerous other small problems.

I call State Farm back a couple of days after initially reporting the accident. They had called the girl but she didn't answer. I asked them to call her again. State Farm, Travelers, and I went back and forth for several days with nothing getting done. Finally after 18 days, yes I said 18, the girl contacted State Farm. Based on her statement and the police report, State Farm assumed responsibility. I was finally put in a rental car and my car was taken to the shop. It took the shop almost a month to fix my car. Even then, I had to take it back once to get something done that they had neglected. State Farm was cooperating decently for this whole time.

Fast forward to July 19th, 2010. I took my car to a local transmission shop to have the transmission fluid checked since the car has over 100,000 miles. The shop inspected the transmission and drive shaft. The shop said that the damage to the transmission and the drive shaft was most likely caused by a car accident. Considering that nothing else has happened to the car, I called State Farm. They said to take it to the shop where I originally had the car fixed and they would inspect it and make a decision. I dropped off my car and was told that a State Farm adjuster would be contacted that very morning.

This morning, July 21st, I called State Farm to see if they had heard anything. They said an adjuster had been called this morning and it would take 2 to 3 business days for them to get out to inspect the vehicle. They also said that the shop told them that the damage was not accident related. I called the shop and they said that "burnt fluid doesn't make it accident related". Gear damage, transmission damage, and drive shaft damages sure can be related.

I feel like State Farm is giving me the run around and that they are trying to keep me from interfering with anything.

State Farm is kicking, screaming and doesn't want to have to pay more money to make a situation right. Even if a person is not one of your customers, there is no call to be rude and nasty when they are trying to find out what is going on with their claim. State Farm is never going to get my business for anything because of this whole situation.

I have been caused emotional damage, I have had to shell out money for a rental car, I have had to spend my money sending things to State Farm. I could have even had to buy a new car because the situation was not handled properly. As it stands, I may still have to buy a new car if State Farm decides the damage to great. If this had been all taken care of in the first place, the damage might not have been so bad.

I have to pull both my homeowners and car insurance together since the percent of deductible will be cheaper if a hurricane occurs. State Farm had carried my auto insurance for 44 years, and when I wanted to put my homeowners on them, they refused due to I had had two claims (weather-related) in the past five years. They refused to make a change! As a consumer, we are not being treated fair Harris County has made it hard for any one to get or have hurricane coverage.

I did not make a claim when IKE hit, seem unfair to us, unfair to the consumers that we have to comply to the insurance demands. I do not like Farmers, that is where I have had my homeowners for 33 years and now I have a 5% deductible on hurricane unless I combine my auto. It seems controlling to me. I hate that we are put into this position. I do not like Farmers Insurance and would rather pull both to State Farm.

On Friday, July 16, 2009, I review my personal documents and made a discovery that I had not received my new auto insurance state farm insurance ID. I only had my current card dated renewal effective date Dec. 29 2009 to expiration date June 29, 2010. After carefully reviewing my records, I noted I didn't receive a new ID insurance card. I am 65 years and have never placed a claim to state farm, and have a valid diving recording license in the state of NJ. I placed a call to agent Justin's office and spoke to Angel, a rep. He looked up my computer records and advised me that I received notices and then was cancelled with State Farm. I advised him to show me when the notices for insurance cancellation went out and who advised me?

Why didn't this office call Nester, my previous agent or called me from this office or email me also? Their office didn't contact me. Why? He said it's the law they had to cancel my insurance. Why no reinstatement of this insurance company? Who makes the rule of insurance? Angel could only offer me NJ State insurance and my rate monthly is 3 times what I was paying, $209 monthly. I can afford this premium. I am retired and on SS payments. I sole support and widowed. Also he gave information that due to get this insurance. He gave several different amounts: to pay by money order (that's real smart). I said a bank check? The final figure was $473.70. He came up with, "Are you sure there's nothing else that you can do for me?"

Something is very wrong here! He then printed out for me the computer letters. The first dated March 10, 2010. The second dated April 28, 2010. I asked when did I get them. I asked when was my last payment dated. He said march 15, 2010. I asked how much was my to take yearly premium $ amt. Who cancelled my policy and he said Dowm *** In the Bloominton IL office. What's her number? Show me my payment history for the last year. He said he didn't have the access to the that info but will try and get it.

I went from $82.43 monthly to $209.90 premium. I am being forced to adhere to the insurance scams. I am being discriminated against as a senior citizen. I will file a complaint in the Attorney Generals office of New Jersey. The State Farm agents put me in jeopardy with the law NJ. I never had a problem paying my auto insurance In the past. Why now? I also asked who notifies the customers, show me the national state insurance laws that govern me in the state of NJ, who sends out the notice and what's their location.

Is my mail not being delivered on time? I have no other problems. All my bills are paid up to date. Are my checks not being posted to my account properly? Please respond ASAP today with valid information and a contact name and address. Is this a scam to get more money from people? Please notify me upon receipt of my complaint. I am being forced to pay more money. Each month I been having check pain and very distressed by this event with state farm.

My son was in a fender-bender in a parking lot. My son was driving in a parking lot when a car was backing out and hit his car. The police were called and they took a report saying just that, car # 1 was backing out of parking lot and hit car #2. There were two eye witnesses that spoke with the officer. No names were on the report. A diagram was on the report showing the car location and who hit who. I have been told that car #1 was at fault and car# 2(my son) had the right of way. I went and got my car fixed and paid the $500 deductible and State Farm paid the rest. I thought I was going to get my $500 back because it was not my son's fault.

This is where it gets messed up, the two eye witnesses wrote a letter to the claim adjuster saying my son wasn't paying attention and it was his fault. The claim adjuster had to look in to this, so he called and asked me what happened and I told him what happened and my son also left him a message that described the accident. The claims adjuster talked to the two witnesses on the phone and the police officer also told him what happened. The fact that the officer did not change any of the report (remember the officer did talk with each of the witnesses), why didn't he put this in the report, I am assuming at the time of the accident what they had to say wasn't that important.

He is the expert in this case. At this point the claim adjuster is done investigating. He called and said I will not get my $500 back because what the two witnesses told him. The claim adjuster talked with both of the witnesses a week or more after the accident. I think that one of the witnesses may have known the person driving car #1.

My question is, did they tell the same story to the claim adjuster as they told the officer at the accident site? Next question, how can anyone say for sure someone wasn't paying attention? Remember car#1 hit car#2 in the the rear quarter which means he was already past car #1, the person was backing out, my son had the right of way, according to the police report. When does a police report not count for anything?

The claims adjuster said that the officer didn't do a very good job. How does a claim adjuster have the right to make a claim that the police officer didn't do a good job and that his report isn't correct and by the way he decided what I said had no merit? This is why I didn't get my $500. I have 3 cars and a home that is insured by State Farm, the way they went about processing this claim scares me. I have way more to lose than $500 next time but there will not be a next time.

On June 24, 2010, I wrote your office with the following issues and have not heard back from you all just yet. I am still requesting a stay of my insurance premium of $155.71 until your review and findings are completed. I purchased auto insurance with State Farm in April of 2010. I was quoted to pay $243.79 a month. A month later, I got a letter from State Farm saying that my insurance had been decreased to $155.71 a month.

I got a letter this month saying that my policy is going up $231.97 and that a payment of $475.76 is due by June 28, 2010. I paid my June 28th premium on June 1, 2010. My policy is current. I spoke with Sharon (at State Farm) and she tells me that this increase is because of an accident that is on my driving record from November 2007. I asked her to send me a copy and she told me she would check with the underwriter and see what she can do.

How can State Farm charge me for something I dispute and they have not given me proof of? I went to the MVA and pulled a copy of my driving record and no where on it does it mention an accident of any kind. Sharon mentioned this accident to me when I first signed up and then told me everything was taken care of shortly after. I also had to fax her a copy of the police report that was not my fault in order for State Farm to lower my insurance premium because she told me that Geico had the accident on December 1, 2009 was my fault when I was hit in the back and they paid out.

I am asking for a freeze on my premium increase until such time the increase can be proven and justified. I can not afford anything more than the $155.71 that it was decreased to. Nothing has changed. I have not had any other accidents or infractions of any kind. Damage made me stressed about trying to keep my insurance. It is financially impossible for me to pay more than the $155.71 that I paid. I can not afford to loose my insurance or any of the consequences that come along with a lost of my auto insurance.

On July 7, 2010, I got a letter from the MVA fining me for lapsed insurance. According to the letter sent to me by State Farm, I had a few days until the cancellation date. I was able to get the money together to make my payment. The MVA is charging me $150 for me paying State Farm 12 after the 28th but before the cancellation date. On July 10, 2010, I got another letter from State Farm saying that I have made partial payments. That is not true because my premium was $155.71 and I paid it. State Farm is trying to charge me extra money for months past that I have already paid for. This letter also states that even though I paid my July 2010 insurance on June 1, 2010, State Farm is saying they are cancelling my insurance on July 20, 2010. To date, State Farm still has not supplied me with a written report with full details of a 2007 accident. Outcome: I am asking that State Farm be made to honor the lowering of my insurance premium of $155.71 until my six-month policy is up and they stop threatening to cancel my insurance.

Please send paper copies of any correspondence or other papers relating to this matter, which you feel would help our investigation of the complaint, by mail to the address below or fax to the either of the fax numbers below. Be sure to include a copy of your confirmation so this documentation can be matched with your filed complaint. Please recognize that a copy of this and any or all correspondence may be sent to the party complained against in order to obtain a fair and complete response.

I am again in danger of loosing my auto insurance. So much stress hoping to get justice and collecting all my supporting documents to send to various agencies for help. I can not afford an auto increase and I have not gotten any infractions.

I have had car insurance through State Farm for some time now. I had my auto insurance directly taken from my checking account. And in April of 2010, my insurance coverage was cancelled as I found out today, July 8, from a letter I received from Motor Vehicle suspension of my license. I went to the State Farm office, which a woman informed me I was sent a letter. (I never received such a letter) or I would've paid the bill. I assumed every month, the bill was being taken out. So because they sent a letter they say and nothing else, no other letters, no other attempts, I have to pay $200.00 to Motor Vehicle and try to find a new insurance agency.

I obtained auto insurance on April 7, 2010. I made first time payment of $240 (this was my policy premium first month payment) and no payment was due till May 30, 2010. On April 27, 2010, I obtained policy with Geico, because they gave me $160 monthly payment premium. I got insurance verification document same day from Geico and was told it has to be sent to State farm for cancellation.

On April 28 (next day) I sent this same document to State Farm and got confirmation from Gloria (one of Christine's representative) that she received my fax. Five minutes later, agent (Christine **) called me with my address questions. I changed my address and she needed any bill to proof change. I told her why she needed that proof when I submitted cancellation request. She told me state farm needed it anyway.

On June 2, 2010, I was charged again with $240, even when I canceled my policy one month before. I called back to Christine's office. She claimed to my face, I never submitted any cancellation notice to her and never sent the fax but she will take care of it. After one month, I received check in the amount of $143. Is it realistic to get this amount when in total I paid $480 and used insurance only for 21 days? She is telling me now that all of $337 (left amount) will not be refunded because I canceled my insurance and I have pay deposit. Sorry, it is not acceptable at all. They just make money lying to people. Thank you.

I had been rear-ended by a State Farm Insured client a week ago and had contacted State Farm four days ago. Was told by "Rose" that someone will contact me in twenty four hours. Waited four days and contacted they're office to find out what the delay was, when "Rose" replied with "Is this so and so? I dont know what is the delay and I am going to contact the POLICE if you call again!" How's that for customer service?! The best part is she wouldn't disclose her name to me , I had to find that out by calling back and speaking with a co-worker, her title there is "receptionist", and her "boss" was out on vacation.

Seems like the whole office goes out on vacation when he does. Terrible customer service and not to mention horrible scare tactics too!! I am disabled and now have whiplash,a damaged vehicle, and been harrassed and threatened by they're receptionist. I will NEVER be a client of State Farm Insurance and will be sure to let everyone I know hear what they have already put me through.

I purchased auto insurance with State Farm in April of 2010 I was quoted to pay $243.79 a month. A month later I got a letter from State Farm saying that my insurance had been decreased to $155.71 a month. I got a letter this month saying that my policy is going up $231.97 and that a payment of $475.76 is due by June 28, 2010. I paid my June 28th premium on June 1, 2010. My policy is current. I spoke with Sharon (at State Farm) and she tells me that this increase is because of an accident that is on my driving record from November 2007. I asked her to send me a copy and she told me she would check with the Underwriter and see what she can do. How can State Farm charge me for something I dispute and they have not given me proof of.

I went to the MVA and pulled a copy of my driving record and no where on it does it mention an accident of any kind. Sharon mentioned this accident to me when I first signed up and then told me everything was taken care of shortly after. I also had to fax her a copy of the police report that was not my fault in order for State Farm to lower my insurance premium because she told me that Geico had the accident on December 1, 2009 was my fault when I was hit in the back and they paid out. I am asking for a freeze on my premium increase until such time the increase can be proven and justified. I can not afford anything more than the $155.71 that it was decreased to. Nothing has changed I have not had any other accidents or infractions of any kind.

On June 21, 2010, I called Ms. G. at approximately 5PM. She told me she would personally look in to this matter and would get back to me. On June 22, 2010, I did not hear back from Ms. G., but called her office and spoke with her admin, Madelyne. Madelyne said Ms. G. was not in the office and she would pass a message on to her. At this point, I feel Ms. G. and her staff are giving me the run around. I cannot pay my car note or other finanical obligations based on Ms. G. misguided information that the fund would be available to me.

After being insured with State Farm for 26 years as well as insuring my home with State Farm for 16 years, I had one minor wreck (no damage to my vehicle, possible bent bumper to the truck). I was not even given a ticket (and never HAVE had one, either). Ironically, when i called to report the incident, I found out my insurance had lapsed during my divorce. I had received no notification and THOUGHT I had paid.

Either way, I tried to reinstate it. One wreck and they refused to cover me. I wish I were exaggerating.

I recieved the copy of the claimed a photo shows that a truck, the truck showned in the claim report is not the truck that has a cracked rear window. The color of the truck in the report is not the color of the truck that the woman claims a rock cracked her rear window. The report shows damages from a auto accident in the reported photo. How can people like this make a false report and get away with it. He or she should be facing criminal charges. I have witness to the fact what happen, they were watching the whole thing. If this matter continues I will make my claim against State Farm and the persons involved. This is a scam

Very rude. Told us rudely that if we were getting our home owners ins. elsewhere that we should drop our ins. on our cars. This is an issue we have had for several years with them. I believe a company such as state farm would like the people who help pay their salaries treated as people. I think they are very crude. I have been unable to complain directly to the company and it mean anything. I have since replaced my ins. due to their statements.

I moved from Arizona to Jacksonville, Florida from an Alero 2004 to a 2009 Honda Civic. I am a business owner of a business that is the healthcare as well as transportation for older adults and other disabled individuals. So I asked Tom for the best coverage I could get and I went from 2004 to a brand new car which I knew went up and I knew the coverage went up to I was sure I had liability as well as medical. And anything else I need as a business in Phoenix just starting out. I trusted Tom * and Coby.

After I moved here, I moved to Jacksonville and asked Shirley to please don't deposit my check and she said she would stop it. And I would pay her on the 3rd of May with a credit card and I told her I would use my Dad's. She said okay, that if she did that I would have to pay them a extra $56 every month for three months to make May payments. And I asked her, "Don't I get a grace period or something?" I said, "It didn't sound right so don't deposit my check," and they did and I got a overdraft fee and had to pay $167.30 + $35 = $202 is what I owe the bank and when I got hurt from getting hit from behind, they told me I have no coverage for medical or anything like that. It does not sound right to me. I made it perfectly clear that I have professional liability for me and my business when I go in to people's homes, why wouldn't I have it for my car? Thank you for your time.

I have never owned a car nor had car insurance before, so I was really a novice on ins and outs of how car insurance policies work, and how State Farm was capable of doing things that put individuals and drivers like me at risk by suddenly canceling your insurance policy over their own internal mistakes that they will not accept responsibility for. I am getting a serious lesson in this right as I type this. I was recently sent a notice by the NYDMV office that State Farm canceled my (April 2009-April 2010) car insurance policy in Jan. 2010 after a 9-month period, when I actually made payments for 10 months that were supposed to take me through to February 2010. I had 2 months left to pay off my insurance policy but they canceled me a month earlier for lack of payment, which is not the case and definitely shouldn't have been done. I have my Chase Bank account statements that show every payment I made directly to State Farm. Because of this cancellation, my car registration was suspended, and was being charged $8 per day for every day I did not have insurance coverage.

84 days went by without my knowledge of the cancellation, and as soon as I did get the DMV notice, I immediately went to address this issue with them. I was told that my driver's license was also in jeopardy of being suspended as well! After I showed the DMV clerk who attended me my Chase Bank statements showing my payments of 10 months, the clerk gave me a NY insurance complaint form to report State Farm for canceling my policy a month before they were supposed to and for canceling me for non payment when my records show and prove otherwise. I have been addressing this issue with my State Farm agent since December 2009 and really tried to get some assistance over the last 2 days from SF customer support and an SF supervisor, all to no avail. My State Farm agent, nor any SF rep seem eager to want to get this issue cleared up for me so I can get my registration reinstated and I can drive my car and get back to my life. I have no problem paying the remaining 2 months of my policy, but not the 3 months State Farm claims I have to pay, especially after paying for 10 months in advance. But I will never use State Farm again!

Last March 2009, I was invited by my father to join State Farm Insurance since he already had car insurance through them. I was given a policy through his existing account. My first 6 months premium was $469.03 (at a rate of 78.17 per month). I paid $78.17 the first 3 months of April, May, and June 2009 individually on the first week of every month. Then in July 2009, I called my State Farm agent in Medford, Long Island, NY, Dan T., who personally dealt with me and I informed him that I wanted to change my payment method and do it through my own personal Chase Bank account. He informed me that it would be no problem.

I told him that I wanted to pay lump sums in advance instead of monthly payments from now on. He said that would be fine as well and gave me a number of $312.69 that I could pay. He didn't inform me of any restrictions, fee charges, or that my payment would be used in any other way except for my car insurance payment. I agreed to the amount and made the payment after I gave him my Chase Bank card routing number to make the transaction and collect the payment. When he gave me the number amount of $312.69, I realized that this amount divided by 4 was $78.17, so I took it that I was making a 4-month payment that would cover me for July, August, September, and October 2009 with my next payment due in November 2009. I noted that in my personal records. I then received a declarations page the very next month in August that stated that my new premium for November 2009 through April 2010 would be $374.14. I was fine with that and didn't give it a second thought.

3 months passed and then I received a bill due notice from State Farm in October 2009. Receiving a payment due notice after 3 months caught my attention, but I knew that I was already paid up in advance up to November 2009. So I called Dan ** and made another 3-month payment of $255. I was told my premium went up to $508 per 6 months at a rate of $85/month, up from $78. I wasn't too thrilled about that, but I made a 3-month payment of $255 that I believed would then cover me until February 2010. My State Farm agent, Dan T., never clarified or explained in any way that I was actually paying for the period of October-December 2009. I would have stopped him right there to remind him that I already paid for October 2009 and made the 4-month payment ($312.69) the first week of July 2009 after I made the 3 monthly payments of $78.17 for the first 3 months (April, May, June 2009) of my new policy. Here's the math. The first 3 months I paid the first weeks of April, May, and June 2009 ($78.17 times 3 is equal to $234.51). Then I start paying through my Chase Bank account debit card in July 2009 and made a 4-month payment of $312.69 ($312.69 divided by 4 is equal to $78.17). Pretty clear and simple to see that, right?

The first 3 monthly payments total $234.51 plus the $312.69 payment in July 2009 total $547.20! That covers the first 6 month premium of $469.03, and clearly means there was a remaining $78.17 that I paid in advance. Here's the math: $547.20 minus $78.17 is $469.03). Very clear and simple to see that, too. The $78.17 is not a coincidence, that's what I was paying all along.

The remaining $78.17 is either an amount I overpaid, or what I believed was a payment that covers November 2009, the first month of the 6 months remaining in the second half of my policy, just as it stated in the Declarations Page State Farm mailed me in August that the new policy period was for Nov. 2009 through April 2010and the premium for those 5 months remaining was to be $374.14. I have this Declaration Page in my records. At no time did my SF agent Dan T. explain what months I was paying for, nor did he inform me that what I believed was a 4 month payment ($312.69) in July 2009 was actually a three month payment! That's when things really started going awry, everything changed, and went downhill from there.

This gets more perplexing and frustrating. After I made the 4-month payment in July 2009, I then received a new payment due notice 3 months later from State Farm in October 2009. I made a 3 month advance payment of $255 that should have covered me until February 2009. I then received a bill due notice in early December 2009 telling me I have to make a payment in January 2010 and not February 2010 or my policy would be canceled! That was enough for me. I decided to stop dealing over the phone or online and went over to my State Farm agent's office, the office of Jim S, on Route 112 in Medford, Long Island, NY to deal with this personally and to get this all straightened out. I was totally confused as to why I was expected to pay for 3 months instead of the remaining 2 months, especially after paying for 10 months in advance. Finally, here we go.

The managing State Farm agent there, Jim S., was not there, nor was the agent I had been dealing with on the phone all along, Dan T., there at the time either. A woman agent whose name is Barbara was there and offered to assist me. When I brought to her attention that I had paid 10 months on my car insurance policy in advance, and went through my records with her that proved that, she said their records showed I only paid 9 months and that there was 3 months left to pay for to complete my policy for the year. I happened to bring my father along for this visit to our State Farm agent's office. I asked her to show me the records of my payments that include the first 3 payments with my father, and then the payments I made in July 2009 and October 2009, so we can add them up. She did not supply me with my policy payment records because she couldn't access them on her computer. She instead opted to show me her version of my payment breakdown by writing it on a piece of paper! I couldn't believe it. I then directed her to call the NY Regional Office to get my payment history sent to her. She really didn't want to do it, but I was not leaving the office without having my policy payment situation all cleared up so that we were all on the same page.

When she called the Regional office, they gave her the information on the phone. I wanted a copy but she said she couldn't supply it because her computer was acting up. How convenient. She then informs me and acknowledges that I did make a $312.69 payment in July 2009, but that only $234.71 was actually used on my policy, and that $78 of my $312.69 payment was credited to my father's account! I asked her how can that be possible? I didn't make a payment for anyone else's car insurance, including my father's, and I didn't authorize for my Chase debit card to be used to pay someone else's account. She said State Farm can do that and that's what they did! With my father as surprised as I was as he was sitting right next t me, I told her to have my money transferred to my account. She responded by saying they couldn't do that. I asked her how that can be. I paid for my own insurance policy!

They were absolutely wrong and out of line to take a portion of my own insurance payment to cover someone else's insurance. She became rude and offensive as I kept asking more questions on their procedures, lack of quality service, and for her reluctance in getting a copy of my payment history from them, so that I could see exactly what was done with my payments and where it went. She then, in a very condescending manner, told me that I should ask my father to pay me back my money. I responded to her by saying I didn't give him my money, State Farm did. It was your mistake. Why should go chasing after anyone when my Chase debit card information was given to Dan T. and State Farm? She then asks me if I would feel better if she were to write out a check to me in the amount of $78.17 and send it to my home address. I responded by asking her why couldn't she just have that money accredited to my policy instead of sending a check to my home? She became even more defensive and rude toward me and I just wanted to get out of there. I told her to send the check to my home and that I would then pay the rest of the 3 months to finish out my car insurance policy with them.

My personal SF agent, Dan T, showed up right at that moment, and tried to calm the situation down by speaking nicely but in the end he also said there was nothing they could do about the money taken out of my Chase debit card to credit my father's account, and that, by law, State Farm could do that. My question was very clear at that moment. Why? Why was my payment accredited to my father's account? I wasn't given a clear or satisfactory answer that made any sense. I paid you in advance, but you take a portion of my own payment to pay for someone else's insurance? No way! I told Dan T right there that he knows they are wrong, and I fully expect for them to clarify their major gaffe, get my money that I already paid back into my account, and that I would pay the remaining 2 months of the policy in February 2010 that would cover February and March 2010, to end my policy payments.

At the very least, to have Barbara do as she offered to do and send me a check to my home in the amount erroneously taken without my knowledge or authorization, so I can add that to the remaining 2 months that I was more than eager to pay off already. Of course, they decided not to do any of that. They didn't credit my account with the amount they took from my Chase Debit Card payment, they didn't mail me a check as Barbara said she would, and they just canceled my insurance in January and left me out to dry.

When I left the SF office that day, I got home and immediately started looking for another car insurance agency that I could switch to. I sent out for quotes and got contacted by an Allstate agent, who informed me that since it was my first year of having car insurance, I could not change over to a new insurance agency at that time, and that I had to complete the year out with State Farm before changing. That's exactly what I decided to do. And as soon as April came, I started looking for a new insurance agency again, and got contacted by the same agent I spoke with from Allstate, and chose to get insured through them and paid 6 months in advance! The only problem was I didn't know that State Farm had canceled my insurance since January 2010! I used to get my notices in my e-mail--that ended. I had access to my State Farm policy payment history online. They cut me off from having access to my payment history so that I can print it out for my records! I never ever imagined that I would be going through this situation with State Farm. I knew insurance companies were cold and shady, but wow!

When I finally received the NYDMV notice about State Farm informing them that they canceled my car insurance, I went to the DMV office right away the next morning. When I produced my Chase Bank statements to the DMV reps, they saw that I did make payments that should have covered me through until February 2010. That's when they gave me a NY Insurance Dept. complaint form to report State Farm. They also encouraged me to contact State Farm and have them write a letter stating that a mistake was made with my insurance payment, that I am paying for the remaining two months on my insurance policy. Or to state that my insurance policy account was accredited with the $78.17 taken from me, and that I then paid off the remaining 3 months of my policy with them.

I called my agent, Dan T., at the SF office in Long Island, and he refused to even want to assist me, telling me that since my insurance policy was canceled, the matter had nothing to do with them now and directed me to contact State Farm's NY Regional Office for assistance. He was definitely not looking to be nice now. He was cold and reluctant to assist me after he was the one who got me into this mess by not clarifying things with me, not providing me with all the information I should have known since day one of dealing with him personally, and for failing to take an approach to resolve the matter instead of hiding behind State Farm rules and regulations that he says, by law, allows them to take money from my payments and accredit it to someone else's account. Outrageous!

Well, I called the State Farm NY Regional office and wheat they are telling me now is that the ($312.69) payment I made in July 2009 actually covered June, July, August, and September! That's not what I was told by Dan T. and Barbara at Jim S's State Farm office! I made 3 one month payments in April 2009 to start the account. Then in May and June 2009 through my father's account. Then in July 2009, I called my agent, Dan T., and requested that my payment method be changed so that I can pay lump sums in advance. At no time during that call in July 2009 did Dan T. tell me I hadn't paid for June 2009, nor that a portion of my payment was going towards my father's account. That is the whole truth and nothing but. This is criminal the way they try to cover their asses instead of addressing a mistake, an error, something that can be fixed so easily! For $78.17?

They claim they're like "good neighbors"? They are anything but. I feel absolutely betrayed and violated by State Farm just for the simple fact that they coldly terminated my coverage when they shouldn't have, and placed my life and the lives of my family members in danger since I have been driving around without insurance and my car registration suspended for more than 2 months! I did not know how they could be so cruel to do that, and my personal SF agent never even bothered calling me to make sure I was clear as to what was going to happen. I've been driving around awaiting to pay my next due notice online (as I requested to receive them through my e-mail address) and make the final payment due in February 2010, which should have been a 2 month payment of $170 or so. It is a miracle I didn't get pulled over by a police officer or got into any accident during that time. I would have been in a hell of a lot of trouble and dragged to jail if I would have been in a car accident that hurt someone in the street, another car, or a family member in my own car with no car insurance and my car registration suspended without me knowing!

This is something so simple to fix, but they just don't care to help or even address this was an internal mistake. All I want is for State Farm to do is to allow me to have a copy of my policy/account payment records. This will show proof of my 10 months of payments easily. I want to pay off my remaining 2 months of my policy as I was always ready to do so that I can drive my car safely again.

On September 6 of 2008, my motorcycle was stolen from my driveway. It was recovered the next day. I paid for the towing, was reimbursed for that and then I paid the deductible. The person responsible for the theft was apprehended and found liable for damages caused during the theft.

A judgment was filed through the AG office here in AK, and the person was ordered to repay for the damages caused. This was 19 months ago and I am still waiting for my money to be returned to me. I think that it is insane to have to wait for $100.00, when this company is a Fortune 500 company. Why should I have to wait for a $100.00 check when I gave them well over $30,000 over the past 20 years? I was a customer of State Farm for over 20 years and the fact that I still have not received the money owed to me, as well as they would not work with me on the price I paid for insurance on the house, car, motorcycle and health. They have lost my business forever.

It is not the economic or physical issues that bug the ** out of me. It is the ** time that it has taken for me to recoup the funds that I shelled out. To take over 19 months to get a $100.00 check from a Fortune 500 company is **.

State Farm insurance has delayed and stalled my medical treatments and mouth and dental work for years. They told me at time of accident that I did not need an attorney since I was not a driver in this auto accident and that their attorneys were mine, so no need for attorney. State Farm has been paying most medical, chiro, dental over the years and made an agreement with me not to hire attorney and they would pay bills as they came in and I could take my time due to pain in so many places on body and mouth. I could only take so much pain at a time and still try to maintain employment.

Now, comes a time that State Farm says money is exhausted and now need to claim off the non-insured portion. This was in 2010 but within a month backed out. I asked why. State Farm response was our attorneys are now informing us that their advice is to hire your own attorney. So I did but that. Attorney is saying State Farm is backing out so he does not think he can win case and has dropped it but informed me that this needs to be reported to this State Farm's insurance company as a complaint of post fraud against State Farm or to try to resolve and I should go for a settlement rather than an agreement which they are now backing out of.

State Farm should have never said their attorneys were mine and I believed this all these years because they did pay bills from 93-05, well past statue of limitations, but yet now they are claiming closed due to statue of limitations but it has been open from again 93-05-- therefore statue should be from 05 and they have stalled since 08 to pay further which may result in a new statue being closed on me. Also, I have issues with them on homeowners policy where a person falsely stole and sold my home, a reality company and they refused to let me file a claim with State Farm, causing me that home, which is at a loss since 96. All proper authorities have been informed like police, state attorney office as theft but State Farm refuses any coverage because they say illegal sale of my home and stolen deed is not covered under homeowners. I think it is covered and I still do not have a home today because they allowed this activity by reality agent by not taking a claim for me in Pompano Beach, FL.

I was in an accident with one of their insurers on April 4, 2010. I contacted State Farm on April 7, 2010, informing them that one of their insurer had hit me, and she stated that she had been informed and that she also had my insurance information and the only thing she required was the police report. She stated that she would send me the claim number and other pertinent information in writing, which she did. She informed me that they were doing an investigation, and that the insurer's son would send her a copy of the police report. They are refusing to rent me a car and continue to tell me that they are doing an investigation.

As of today, I have not heard from them. Finally I called them and Mrs. ** informed me that they were still investigating the accident, but in the meantime she does not have a physical copy of the police report. I feel that she is just procrastinating. It is impossible for her to do an investigation legally and completely if she does not have a report of what happened. I am being forced to file my claim on my insurance in order to get a rental car. At no time has Mrs. Bobbie **, Claim Representative, called me and I have already incurred $230 in fees from storage and towing. She informed me that they would not pay for the storage expenses and that I would have to mitigate my own damages, so I have been forced to tow my car home and let it sit in my yard. She stated that I should "use my own collision coverage." Because of this, I am forced to drive a vehicle that uses over $80 weekly for gas, just to go back and forth to my medical appointments. This has been a strain for me economically.

My son was killed on 2003, at the age of 12, due to a dirt bike accident. State Farm never offered me any funding to help bury my precious child. The lady that worked at State Farm office could not believe they never called me on this situation. I have full tort. etc. and they never called me to offer me any funds, to help me with the most tragic moment of my life.

It's taken me all these years to finally take the courage to explain this moment. Every holiday, I sit and cry, and pray, I don't lose my insanity. My wishes are going to be an eternal flame for his grave, and I hope no one goes through such a tragic experience, such as I have. I sit and wonder every day, what would my son would look like, what his career would be and just hugging him, and kissing him, and telling him how much I love him and miss him.

I am getting State Farm customers calling my cell phone number, calling about their claims! The problem here is that they are suppose to be dialing 1 before making the call and they are not. My number is 631-, State Farms number is 877-. Since the callers are from the 631 area code, and without them dialing the 1 first, the calls come directly to me.

Now I have contacted them several times by email and by phone telling them about my problem. How they need to put out a letter of some sort to have insurance agents send out letter to tell this people, any time calling out of your area you must dial 1. This now has been going on for a month and I am truly tired of it. I am not changing my cell phone number for I have had this number for many many years. It's their job to get this corrected. Otherwise just send me money to pay my cell phone bill. They are using up my cell phone minutes. I want them to pay my bill or take care of the matter. I am tired of people leaving mean messages for they think no one is getting back to them. Mean while, they are all dialing the wrong number.

My son, after leaving my policy, kept his auto insurance with State Farm. He had coverage with them since 2005. In 2008, he was sideswiped by a car that ran a stop sign. In 2009, he was backed into twice and a deer ran into the side of his car. He used the tow service because of losing car keys and car had to go to dealership to get a key and security code. State Farm only paid out for the tow service.

Last week, he received notification that his collision and comprehensive was being cancelled due to household usage. In other words, they cancelled his insurance according to the agent for the incidents from 2004 that were not involving his automobile or driving record.

When questioned, my son was told it was due to the five incidents over the last two years. Each incident other than the tow charge was covered by other insurance coverage. When asked why he was penalized, he was told "just was" and that he really didn't want any of the family business any longer. Totally unprofessional!

My wife and I have used State Farm for home, auto, life and health. They have taken quite a bit of monies from us. At one time we had two teenagers and five vehicles that we were paying for coverage. Don't know but will do my best to make sure everyone I know just what a "great" company they are and how they will look after their customers. Yeah right!

A State Farm client's daughter (college student) hit my parked car on February 19, 2010 (a Saturday). She was honest enough to stop and tell me, and we exchanged insurance info, and driver's license numbers. She said she wanted to pay for the damage herself, and not tell her parents, because she had already wrecked a car that winter, and they'd be angry. She would only give me her cell number, not her parents' number. I felt sorry for the girl, so (stupidly, I now realize) I agreed.

I took the car to my regular shop (which replaces lights but doesn't do body work) on Monday morning. They gave me an estimate, but said it would probably be cheaper to get the light fixed when I had the other damage repaired. It was then that I realized the front fender was crumpled. I hadn't noticed before, because the damage wasn't obvious at first glance (the car was filthy from being parked on the street for a week and having slush splashed all over it) and I (again, stupidly) hadn't examined anything other than the light.

I immediately went to a body shop, where they found damage to the tail light, rear quarter panel, front fender, bumper and mirror. They gave me an estimate for more than $1,700, not including a rental car. I knew the girl wouldn't have that kind of money, so I called and told her that she should let her parents know, so they could file a claim through their insurance. She still hadn't called me by Friday, so I called again and left a message, that if she didn't get in touch by Monday, I would file a claim myself, which is what happened. State Farm said they'd have to talk with their client. When I didn't hear from them, I kept calling back, and they kept telling me they hadn't heard from anyone. I made sure they had the girl's cell number, in addition to the info on her parents' policy, and waited some more.

I finally got someone to agree to send an estimator, even though they still hadn't heard from the client. It was two or three weeks after the accident when he saw the car. He said the estimate I got from the body shop was in line with the damage to the vehicle. I waited some more, but still didn't hear from State Farm, and kept calling. They kept telling me they hadn't heard from their client, and couldn't take any action until they did (this was contrary to what one of their people had told me earlier, that if 30 days passed with no response from the client, they'd just pay the claim). They said they tried to call the girl, and she wouldn't answer the phone.

Finally, after 5 weeks, they managed to talk with her, and she admitted damaging the tail light, but denied any other damages. I will admit she might not have noticed it at the time, because we were both upset, and the front damage wasn't obvious when the car was covered in dirt. So, State Farm said they would pay only for the tail light, and rear quarter panel. Their position was that if only one of us was telling the truth, it had to be their client.

Apparently the fact that the front damage is at exactly the same height as the smashed tail light didn't matter. They said the car could have been hit again between Saturday afternoon, and Monday morning, even though I told them it had been parked in front of my house for three years, and has never been hit, so it was unlikely it would be hit twice in the same weekend (the car also could have been hit by an asteroid, but that didn't happen either). It appears to me that either the girl is lying (or just unwilling to admit she caused more damage), and State Farm is grabbing the chance to pay as little as possible on this claim.

Although State Farm said they would pay for the tail light and rear quarter panel repairs, I am out the cost of repairing/replacing the front bumper, front fender and mirror, not to mention the scratches on both doors that I discovered later, and hadn't even pointed out to the estimator. The scratches also were obscured by a layer of dirt, because the body shop guy told me not to wash the car, so water wouldn't get into the broken light. They put a clear plastic cover over it. I'm also out the cost of a rental vehicle for however long the repairs will take, and will probably have to pay extra because I drive 60 miles a day to work.