State Farm Auto Insurance

State Farm Insurance • Payback: State Farm Writes Off Mississippi • Judge Nixes State Farm Katrina Settlement • Judge Rules Against State Farm in Katrina Case • Gulf Coast Homeowners File Class Action against State Farm • Sen. Trent Lott Sues State Farm over Katrina Damage • Pennsylvania Suit Challenges State Farm Salvage Title Deal • State Farm's Wrecked Car Owners Feeling Slighted • State Farm Pays $40 Million to Settle "Branded" Car Title Issue • Illinois Supreme Court Overturns $1 Billion State Farm Judgment • State Farm Loses Replacement Parts Case --- Complaints • Automobile Policies • Auto Theft • Underinsured Motorists • Homeowners Policies • State Farm Bank

Jacqueline of Fort Lauderdale, FL June 26, 2009

My car was broken into and all of my electronics were stolen which included: 2 tvs, dvd player, subwoofer, and a amplifier which are covered by State Farm. I reported the claim to them because I had exterior and interior damages. When I reported my claim I was told that everything is covered and I will receive a check in the mail, after the claims adjuster inspects the car.

After the claims adjuster came out and did what he needed to do. I waited a couple of days before I called to check the status of my claim. And at that time I was told that I would only receive a check for the exterior damage. And that State Farm uses a electronic replacement company that will send out replacements for my car. I explained to them that I purchased these items over 4 years ago and I can't find the receipts. They told me that it doesn't matter because they are going to send me what they think I had.

I know what that means. They are going to send me some cheap electronics in order to save them money. I don't think that is fair because I want to pick what I want in my car. And I don't mind paying the difference because I want to be happy with what's in my car. I'm stuck with this stuff not them. I should be able to take my car where I want to take it. And have to go to a State Farm certified shop. I have a place where I go and they work with me to get me what I want. If something needs to be fixed they do it at no charge. If I go where State Farm wants me to go I have to go thru State Farm to get items fixed.

I shouldn't have to be stuck with what they want me to have. When I pay my premium I don't pay them what I think they should get. I pay my in full premium and on time this is my first claim. I can only imagine what will happen if I'm ever in a accident. I am getting the run around when it's time for State Farm to take care of their customer. That's not what a good neighbor should do.

Luis of Albuquerque, NM June 3, 2009

We have decided to obtain insurance from another carrier. This includes our Auto policies, and our Home Owners policy. This decision was based on several factors. First, we were surprised how soon [State Farm] sent out a Cancellation Notice, only after 2 months which seemed to indicate that we had not disclosed an incident that occurred last year to our daughters car, like road hazard doesn't ever happen to anyone? Not to mention the fact, that this was disclosed to our agent here in Albuquerque, before I bought off on policy, which by the way, we were only getting coverage for ourselves, and not our daughter, since she and her husband now have their own policy.

Also, both of our credit has been immaculate for over 35 years, as well as our 35+ years of driving records. So my conclusion is [their] company does not deserve good drivers. I hope that [they] continue to drop the good drivers, like us, so that all you are left with are those other kind of drivers that you so much deserve, and will help businesses like yours, on their way out of business.

The other factors for our decision was that since I did not hear any other status from our State Farm Agents here in Albuquerque since 2 weeks ago as to whether we were going to be covered or not, we assumed we had NO coverage as of cancellation notice for May 27th, which by the way, was right in the middle of our vacation, and only allowed us less than 1 week to find another insurance carrier. That made us feel [worse] during our vacation, as we were trekking around the country, not knowing if we had coverage or not. The only good thing is that it didn't take us long to figure out how STATE FARM really is to their customers. I will be posting a copy of this letter on the internet, to let everyone know what a really good neighbor STATE FARM is. State Farm should drop its like a good neighbor slogan, as if this is the way good neighbors really are then I will have no part of [their] kind of friendship or any part of [their] business.

Raul of Miami, FL June 5, 2009

On May 18, 2009 my vehicle was taken to Kendall Collision (a recommendation from statefarm) to get fixed. Kendall Collision and Statefarm agents told me that it would take 24 to 72 hrs for an estimate to be completed. After various phone calls to both parties they finally finished the estimate after 14 days! My rental expires in 21 days after May 18, 2009. Now this weekend I have to turn my vehicle in and Kendall Collision has informed me that they have not started because they are waiting for all the parts to come in before they can tell me when my vehicle will be ready. I work as a traveling therapist also and I have no way to get around if I do not have a vehicle. If I do not have a vehicle I cannot work, I will not get paid! After this weekend, since StateFarm and Kendall Collision have not completed the estimate within the 72 hr period I will loose my wages as a physical therapist assistant. It took them 14 days to finish the estimate and decide that day to approve my vehicle getting fixed. I make over 1,500 grossly per week.

Tim of Evergreen, CO June 1, 2009

On May 5th, 2009, I was enroute to the E.R.- Childrens' Hospital / Aurora, CO to take my son in, approximately 10pm. I was distracted by my son who was experiencing some severe mental health problems. Unfortunately, I sideswiped a man's truck (who had been sitting in a left-hand turning lane.

The accident was CLEARLY my fault. No one was hurt in any way. When I phoned in to talk to my State Farm agency, the representative said that I did not have liability insurance. My wife and I knew this was absolutely preposterous. It took about a week before C. Ridings who owns the agency called us to say that they had made a mistake. They called the other party who is covered by a different insurance agency, and told them, also that they had made a mistake.

Then the investigation began, an intense interrogation process over the phone. Jessica is who I dealt with first. She asked me several questions over again. Such questions concerned me, such as what I had talked about with the rep at the agency when getting my insurance; what kind of insurance card I gave the officer at the wreck; had I experienced any mechanical work on the car, and when, and who did the work. Then, when Jessica lied to me, with the motive of confusing me and misleading me, I sent in a complaint to my agent, C. Ridings forwarded on the complaint to the claims office in Greeley.

The lie was "Why did your wife say your car was out of commission the first three weeks that you had the car?" I later asked my wife if she had said this, and she said that she had never said this. And, there was no reason she would say it, because there would be nothing to gain from that. I never heard anything about the claim. Meanwhile I kept receiving calls repetitively from the party who owned the truck that I hit. These calls intensified, with threats from them that they were going to sue us because State Farm was not coming through in paying the claim. On May 29th Friday, (24 days after the accident) I received word, from the party that owned the truck I hit, that State Farm was not going to pay the claim. The party then, again, said that they were going to sue me. My two biggest issues with State Farm are 1) that one of their claims reps lied to me; and 2) that they are denying the insurance claim, even though I have liability. Now, I am facing a lawsuit for the damages to these people's truck. It would be one thing if we were not going through a financial crisis. If we get sued, we will probably end up losing our house. Interestingly enough, and sadly enough, our son is still in the hospital.

The stress / duress from the harrassment from both the State Farms Insurance Claims people and from the other party, who's truck I hit, has worn us out. Bottom line is that I have been with State Farm Insurance since I obtained my driver's license 35 years ago. Isn't this why we have insurance, and pay monthly for it? And then to have State Farm say, "No, we are not going to pay the claim ..." is insidious.

Bonnie of tucson, AZ June 11, 2009

2007 Dodge Ram, attempted theft, personal items stolen from vehicle interior. Was discussing items w/ her when I was conveniently told that they would need to go under homeowners (500 ded)and by the way my homeowners ins was being dropped due to 3 claims (2 wind, 1 hotwater heater blew up)in 15 years. I have 6 vehicles, homeowners and 4 life ins. policies w/ state farm. So now I'm being dropped AND my personal belongings that were stolen are not covered under a full coverage auto plan. HELP. I was also told by another party that in the state of AZ-up to 200 of personal property should be covered.

Jason of Rensselaer, IN June 6, 2009

On May 19th I was involved in an auto accident. I am a State Farm customer and so was the lady I hit. The lady that I hit was having medical problems and admitted fault. I had a 1995 Dodge Dakota pick up truck and I hit my front drivers side on her rear passenger side, then I was deflected into a ditch. This was on interstate I65. State farm agreed to fix my vehicle. the damage was not significant, I had a scratch on the bumper, the head light lens was cracked, and something happened to the steering on the truck.

After the accident I was going to drive my vehicle home, I was able to put my truck into reverse and pull myself out of mud to the frame of the truck. As I pulled back on to the interstate I had noticed my steering wheel was upside down and the truck jerked a couple of time to the left. So, I pulled over and had my truck towed home. The following day State Farm scheduled the truck to be picked up from my house and sent to the body shop. After 2 weeks of not hearing anything I figured they were going to total my truck. It is and older truck that is not in the best of shape with alot of rust. Blue book on the low end is 1200.00. The only concern I ever expressed was to get the steering fixed.

Tuesday June 2nd I received a call from the body shop that the truck was fixed, but they could not fix the steering problem. So, in my eyes it is not fixed. Bob from Scotts autobody in Demmote, IN, had stated a pittman arm on the truck had previously been installed wrong and he could not take it apart to find out what was wrong, because he was afraid the could not be able to get it back together. So I called State Farm back and the sent out an adjuster to look at it. A lady from the Valparaiso, IN adjusters office called me on Thursday and told me that the could not fix the steering because of a previous accident the truck was in, I have had the truck almost 2 years and put on about 30000 miles and never had a steering issue and now I have 2 excuses to why they cant fix it. So I called my Agent, the only person I talked to that actual tried to help. They had told him the frame is to rusted to fix, excuse number 3.

I told everyone that I had spoke to that I will not pick up the truck until the problem is fixed, the truck will not make a full right turn the cruse control buttons that were on the bottom of the steering wheel are now on top and I do not think it is safe to drive. So I get a call from the adjusters office in Valparaiso at 3:30 PM today telling me that they want the rental car turned in today because they will not pay for it any longer. The rental car place is 20 Miles from my house and closes at 5:00 PM, So now I am out of a vehicle they will not fix and they want me to jump at their command to take the car back immediately. By the way, the lady from the adjusters office is extremely rude.

So again I had to call my agent to get them to leave the car on one more day until I can make arrangements to get a ride home. Which he did. I have been sore since the accident and I do not want to be the guy that is suing for money from an accident, I have not gone to the doctor, I do not want money from them, but I want my vehicle fixed or them to total the truck and give me the money so I can get a vehicle.

Thomas of Vancouver, WA May 23, 2009

on may 11 2009 I made my insurance payment. on may 18th i received my new bill stateing i had not made a payment therfore i need to make a double payment.i called the state farm office and left a message stateing i had made the payment useing a money order.my agent called back and said they never received it. i called back and told them yes they did. at 6:15 am it was put through the mail slot with a flick to get it out of reach of theives.my agent again called back and said we dont have it so you have to pay. i plan on paying for now but when possible will change companies

the insurance is due at the same time as my truck payment that means that503.00 will come out of a 526.00 leaving me with 23.00 for gas and food for a week until my next paycheck. i can get a refund on the money order but it will cost me 15.00 to get and take 3 months to process. it looks like top ramen for dinner

Chris of Adamsville, AL May 21, 2009

I was involved in an accident with on of their insured. The accident was ruled their insured's fault. It took over 2 months just for them to settle on my truck despite it not meeting their percentage requirement they insisted on totaling my truck and gave me way less than I had in the vehicle. Since then I have not heard a single word from the adjuster.

This is continuing to cost me initially I lost one new contract (towing) since I was unable to work without a wrecker. It also cost me a fortune in lost wages/income and continues to cost me in co-payments, doctors and physical therapy cost for my wife, who has not worked since the accident.

Eva of Cypress, CA May 16, 2009

We're still in negotiations of getting my car insurance (5 cars) when all of sudden I ended up having charges on my credit card of 473.06. I never had accepted the offer but Imaze keep saying I will push it for approval by the underwriter so it will lower my homeowner's insurance which I apllied May 1st. 2009. Since then we're dicussing this matter almost everyday and I still disagree because his representative by the name of G. Johal was emailing me different figures I cannot agree with, so I cancelled before they could charge me I believed May 5th. Then they would be calling again and lower down more for me and convince me to fax with my signature proof of my application.

When they sent their final quotes the figure are sort of just manipulated like lowering the other car and putting it into another car and the other coverage are missing like medical coverage. In short I immediately cancelled everything with them even the homeowner insurance. I said I will be better off with my former insurance company.And nobody mentioned that they have charged my credit card until I got the receipt in the email.

David of Arcadia, OK May 20, 2009

I carried State Farm auto insurance for 30 years with no claims and no tickets. After moving to Alaska to work for two years and coming back to Oklahoma, my rates doubled over what I previously paid and exceeded my premiums in Alaska. Now, Alaska is notorious for being expensive and I received a litiny of excuses from State Farm, but the bottom line remains very clear. After 30 years, they do not want me as a customer anymore. I confirmed my suspicion by talking to other family members whose rates did not increase by over 5% during the time we were gone, yet I can get cheaper rates for the same coverages from different companies with whom I've never had insurance. I'm not mad at State Farm, but definitely disappointed.

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