On the evening of April 24, 2012, my wife's vehicle was hit while it was parked by a vehicle insured by State Farm. We went through the motions and eventually a State Farm representative contacted me. I let her know the damages and I also let her know that even though the vehicle was struck at the rear left quarter panel, it had shifted over about two feet and the impact caused the passenger sliding door had stopped functioning automatically. I want you to keep in mind that I am a service manager for a Toyota dealership in New York.
Fast forward to a couple of weeks and I am now told they are not covering the motor due to damage to the front right door which happened two years ago. I didn't give it much thought because the damage was cosmetic. I spoke to the claim office and to a gentleman named Bill. He proceeded to argue with me as to how it could've stopped working from that damage. I told him it really wouldn't have cost me much to repair it and I would've had it done if it was damaged previously. Seriously, I run a service department. The worst part is that they said the body shop manager (Avi) told them it was unrelated and refused to show them the damaged part. This is a man who has handled multiple claims through Toyota.
Obviously, I called Avi and he told me it was completely untrue. I had him call them and they told him since they aren't speaking to a customer (me), they just didn't want to cover the item. I called back had an argument with Bill and eventually was called back by his supervisor Brandon. He was very nonchalant about it and told me that's not how they do business, but he offered nothing for my grievances. I've paid for the repairs, but I will make it my personal mission to let everyone know about my treatment by State Farm. I will do my best for any customer to switch from or avoid State Farm at all cost due to their shady way of doing business. I have been in this business for over ten years and never expected them to flat out lie, especially to someone who also handles their claims. This is truly disappointing.





