State Farm Auto Insurance

On the evening of April 24, 2012, my wife's vehicle was hit while it was parked by a vehicle insured by State Farm. We went through the motions and eventually a State Farm representative contacted me. I let her know the damages and I also let her know that even though the vehicle was struck at the rear left quarter panel, it had shifted over about two feet and the impact caused the passenger sliding door had stopped functioning automatically. I want you to keep in mind that I am a service manager for a Toyota dealership in New York.

Fast forward to a couple of weeks and I am now told they are not covering the motor due to damage to the front right door which happened two years ago. I didn't give it much thought because the damage was cosmetic. I spoke to the claim office and to a gentleman named Bill. He proceeded to argue with me as to how it could've stopped working from that damage. I told him it really wouldn't have cost me much to repair it and I would've had it done if it was damaged previously. Seriously, I run a service department. The worst part is that they said the body shop manager (Avi) told them it was unrelated and refused to show them the damaged part. This is a man who has handled multiple claims through Toyota.

Obviously, I called Avi and he told me it was completely untrue. I had him call them and they told him since they aren't speaking to a customer (me), they just didn't want to cover the item. I called back had an argument with Bill and eventually was called back by his supervisor Brandon. He was very nonchalant about it and told me that's not how they do business, but he offered nothing for my grievances. I've paid for the repairs, but I will make it my personal mission to let everyone know about my treatment by State Farm. I will do my best for any customer to switch from or avoid State Farm at all cost due to their shady way of doing business. I have been in this business for over ten years and never expected them to flat out lie, especially to someone who also handles their claims. This is truly disappointing.

I purchased homeowners insurance on May 7, 2012 for an amount of $309/year and I did make a check payable to State Farm on that day. My check was cashed May 8, 2012. On May 14, 2012, they sent me declaration page with another bill - $79. I did not agree with that bill and I called and send the cancellation letter to cancel my policy. However, on May 23, 2012, I called ** number. They told me my account is still active. That agent did not cancel my policy. I am still waiting for my refund check. They were not honest with their customers when they said amount of quote and agree to pay but then they sent another bill. Honesty is the success key for business but they did not have.

My State Farm Homeowner's policy increased by 18%, on the renewal in late March. About 8% was for a new service, and increased coverage on the house. However, they also tacked on another 9.8% citing "information gathered by a credit reporting agency". Also, that letter came out 5 weeks after the increase! The agency they cited has me rated at 765. I've been with State Farm myself for over 33 years, and my parents long before then. I've had 3 claims in all that time, and payments for the house and cars come out automatically from my account, so have never been late.

Checking the agency in question, I can't even see what they say is cause for concern - except here's the real concern: they want more money to pay for the misleading ads (you think they would really write Jerry "is your car up a pole again" any policy?). They could've said that with the tornadoes from last year (I'm in Missouri), etc. They needed to recoup losses. I'd have understood that. This, however, is just highway robbery. The "Debacle of Wall Street" comes to Main Street.

My family has been a State Farm Mutual Automobile Insurance Company customer for 40 years. At least that was until I was involved, injured, as well as almost dying while on life support in an auto/pedestrian (I was the pedestrian) accident and State Farm refused to pay the amount under my policy. And after dealing with them in this type of situation (ended up filing a lawsuit), I can honestly tell any State Farm customer that "Like a good neighbor, State Farm is there." is not a true and accurate statement that came out of their marketing department.

As a matter of fact, it goes more like this, "State Farm is gone." When you find yourself in an accident and you are insured under State Farm, just remember that State Farm is gone. The fact that you have never been involved in an accident before, this does not matter. The fact that you paid extra for stacking coverage does not matter. So in the end, there are just four words, "State Farm is gone."

I originally had a 60-month loan from another auto lender. When I went to my SF Agent, Tim **, to insure my new car, his representative, Danielle, stated that if I did my auto loan through SF Bank, I could lower my interest rate and my car payment by $9 per month, with all other terms of my loan remaining the same as the original loan (60 months). Last week, I called SF Bank to get the exact payoff amount of my car, which should be in the neighborhood of $5K, and was astounded to learn that my auto loan had been altered to 84 months (costing me $8K more!) and my payoff amount is now in excess of $12K. I spoke with Danielle again this afternoon and she swears that this was the original terms of this loan and stated that she would never have put me into a loan that wouldn't benefit me, the customer.

Clearly, this was not the case. Did I also mention that I had been a loyal SF Insurance customer for 14 years and always paid on time? This was fraud in the inducement at best and I plan on contacting an attorney regarding their predatory lending practices and would like to know how this woman can sleep at night. Beware the shady ** named Danielle at Tim **'s office in Egg Harbor Township, NJ. I look forward to seeing her and Tim in court.

First, my Gloucester Street office agent never reported my claim. I waited for 30 days to hear from them - nothing. I went and got a rental car on my credit card. It is now 9 months and $3,000 storage bill later and still they will not comply to be just fair. They have used every ploy, them and Allsnake, to shirk from their good faith responsibility and attempt to make a non-negligent paying premium consumer whole! What recourse does one has to make them not to breach their contract? Now, they are trying to ruin my credit by not paying all the medical bills and I cannot continue to go to the doctor to get better. As a result, they will make me homeless next. And folks wonder why people like me go postal.

State Farm took two payments out of my checking account. I sent them a screen shot of my bank statement, and I got an email stating that the statement was not clear enough and that I needed to send another one as well as a running total of my checking account and a reason as to why I wanted one of the payments back. I have been fighting for over a week now to get one of those payments back, which seriously cut me short this payday. It overdrafted my account and left me completely broke. I am still fighting to get my refund, and by the time I do, it will be pay day. And by then, I guess it won't matter. But they took the money from my account in less that 24 hours! Why can't they put the money back in there in at least 48 hours. They said, "No, it could take ten days."

I pay for free towing for a few different reasons, being I am a single female living in the southeast Houston area. Now, when I think of free towing, I am under the impression that if for any reason, I should have to have my vehicle towed, it will be taken care of by State Farm because I pay for it with my policy. Wrong! I had to have my car towed due to a blown head gasket and manifold intake gasket. I called State Farm and they sent a tow truck, and told me they would reimburse me. Inconvenient, but whatever. I called my agent to find out the proper protocol to get reimbursed for the wrecker. I was told they would only pay for up to $80 on towing. **, why would they send a wrecker that they weren't going to pay for? I pay for free towing. I did the right thing and called them and they dispatched a wrecker. I paid said wrecker $160 cash and now they don't want to reimburse me for the service I pay for. Liars! I will be changing insurance companies as soon as I can.

I cancelled my policy within 4 days and I paid $450.00. State Farm sent me back a $150.00 check. I know that I am entitled to a full refund due to the cancellation being before 10 days. I am planning to write to the CEO of the company if they do not send me the remainder of my refund amount ($300). I am not happy with State Farm. I will report this to the BBB ASAP. My policy number is **.

I recently opened a renters insurance policy with State Farm and then due to their multi-policy discounts, I switched my auto insurance policy to State Farm as well on February 3, 2012. State Farm requested that I get papers from my prior insurance company stating that I was insured for the past 6 months. After not receiving this right away, I was sent a letter stating that my policy would be canceled as of April 16, 2012. I sent them the requested information when I returned from vacation on April 3, 2012. Payment was taken out of my account on April 4, 2012. Then I received a call from my local agent on Friday, April 13, 2012 that my policy will still be cancelled on April 16, 2012 because my husband's name wasn't listed on my prior policy.

I was with my prior insurance company for the past five years since relocating to Missouri. My husband and I both have excellent driving records, no accidents or tickets. My husband and I have been married for 10 years. We are one, so what difference does it make whether he was listed on the policy?

I have been a customer since 1962, and I just received my renewal cards. I have never ever seen anything so cheap. I would release the person that deemed this necessary for expense control. I have been with State Farm for 50 years. Your new insurance cards now have put you in the general area of GEICO or Allstates. Buck up and be a leader, do not show the cheapness, it does not give the customer much confidence in you. Are you going to file chapter 11? Dump the person that did this, and go back and be a responsible first rate insurance company. Up your rate and look professional. People will begin to think your moving to India.

When car was broken into, we filed a claim with State Farm. We called our agent with police report, etc. The agent said, "No problem. That's what you have insurance for." What a joke. They are still trying to get out of paying a dime. It's not the first time I have heard this. Take your business elsewhere. Also, take pics and keep receipt of everything you buy; otherwise, you won't see a dime on that alone. They are actually accusing us of lying. They're all smiles as they take your money, but when it time comes to cover your claim, forget it! My whole family and friends have switched to Allstate now to be safe, since we read so much about this on the internet when we started having a problem.

After moving from Glen Ellyn to Algonquin, I decided to switch to a local State Farm agent rather than staying with Tony ** in Glen Ellyn. It would be easier to sign documents and have a face-to-face with an agent that is local rather than driving 40 miles one way to see Tony. I contacted Tony and told him to transfer all of my products to Mark ** in Algonquin. He argued with me for an hour, explaining that I didn't need to do that. He could service me just fine from Glen Ellyn.

Truth is the staff who answers the phone is extremely unprofessional, and I really wanted to be with a different agent regardless. After an hour, Tony said he would transfer all of my products to Mark ** (the new agent). It turned out that after 3 years, we realized that he did not transfer the life policy. I recently requested again to have it transferred, and they did not process my request. State Farm should really look into how Tony ** and his staff conducts business, as I do not believe that it is in the best interest of State Farm.

I was involved in an accident with a driver insured by State Farm. The driver failed to yield and pulled into the side of my car. State Farm decided I was partially at fault because I didn't take "evasive action". When I told the claims rep I could not have moved to the other lane because there was a car in that lane already, he said, "You could have hit you brakes." I said, "If I did that, then I would have been rear-ended by the cars behind me." His response: "Well, then they would have been at fault." Classy. Real classy. My advice is to stay away as possible from ever having any dealings with State Farm.

Automobile accident involving a State Farm client - My wife was in an accident in Huntsville, AL. An SUV ran a light and totaled my wife's car. State Farm finally agreed to pay for damages even after trying to talk the witnesses into believing that they really didn't see anything. The witnesses were persistent. I can't believe they would even try that tactic. After almost a year, they have still not completely paid my wife's medical bills and no settlement has been offered.

Discrimination on the basis of Genealogy - After serving several tours in both Iraq and Afganistan amounting to almost ten years, I settled back home in my home town of Sutton, WV. I have no car due to the fact I am a licensed commercial driver. I have no points on my license and operate tractors, trailers, and buses, along with other dangerous pieces of equipment to facilitate my daily work.

After my honorable discharge from the military, I rented a room within her house. Agent Vicki in Murphy sent a letter to my mother, stating that I was not to use her car or else she would be cancelled. I have no points or reprimands against my license, and my mother's policy clearly indicates that any driver over the age of 25 may operate the aforesaid vehicle.

My mother, in her wisdom and respect for her veterans, asked why I had to be the primary driver on her car when I only rent from her. The response was that because I was a 35-year-old unwed male, then they must double her rates. I am gay. I will never marry a female. Aurthur **, my mother's boyfriend is unmarried and 20 years her junior. That fact was never mentioned, even though they have habitated in the same house for five years. This is discrimination and needs to be explained.

I contacted Mrs. ** with concerns over a claim-related motor vehicle accident on January 27, 2012. I asked several questions, one of which is if there is anything I need to do on my part to resolve claim related to time off work and stacking. Once the stacking term was spoken, Mrs. **'s tone changed. Statement was made, "You did not have a seat belt on." Another statement was made that neither my self or my daughter "should have had this injury," referring to concussion facial hematoma or left cheat wall injury. The entire conversation, Mrs. **'s tone was sarcastic and rude. She also stated she does not believe there were any injuries.

At that point, I became angry and requested to speak to a supervisor. This is not the first time she has been rude. I understand that she has a job to do. This does not include calling both my self and my physician as well as ER doctors liars. Not once did she listen! I went so far as to explain what happened and the reason I was turned at an angle. She did not listen and stated that she felt she was being rushed. I then called back and asked for a supervisor. I spoke to a Mr. ** who listened, but by that time I was so upset that I was in tears of frustration. No one seems to care that a child with rheumatoid poly articular arthritis was in the accident. I pray that no one else has to deal with such rudeness and blatant disrespect.

My mother has been deceased since October 2007. Within the last 4 months or so, I got an advertisement from one of your agencies, addressed to her. I have contacted the office noted on the brochure and they say it is not from their database. I don't know anyone else to contact, but would greatly appreciate someone taking her off the mailing list. Not to mention the fact that money is being wasted on sending out these advertisements, but the landfills and our natural resources are being massacred. Disgusted. Please stop sending any mail to my address.

On February 8, 2012, my Honda Civic, driven by my son, was run over by a pick up truck. The truck's driver was ticketed and plead guilty in court. The owner of the truck uses State Farm insurance, but never reported the accident to his insurance company until 3 weeks after the accident. I reported it 5 days after, February 13 (my mother was being admitted to Hospicare when the accident occurred and I forgot to call sooner). The car was totaled according to State Farm and they are willing to pay a fair price for the vehicle; however, they want to take out the vehicle storage fee ($35 times 42 days). They claim it is my fault they didn't know about the accident until 3 weeks after it occurred; therefore, I need to pay the bill. My understanding is I let my insurance company know, the other person involved lets their insurance company know, and the person at fault's insurance company picks up all expenses. I do not believe it is my responsibility to pay storage ($1470) because their insured customer didn't report the accident. Please help!

My car was stolen from an apartment complex and I have been treated like a criminal this whole time. The claim is still open and it will be four weeks since it happened. The car was found destroyed and they still do not want to settle. Instead, the investigator called the detective and I had to go to the police department and be interrogated like I was the criminal vs. the victim. Once this is over, I will never deal with them again. I will find a new homeowners insurance also. Why would they treat their loyal customers like criminals? These customers that they are treating like this helped them profit $42 billion! At this point, I am thinking of a legal representation.

I was in an accident on December 13, 2009. I was hurt and now the insurance company doesn't want to pay my medical bills. The insurance policy is in my children's father's name, but I am on the policy as an added driver; we live at two different addresses. The address that I have is my parent's address. I use their address as my mailing address because I move a lot. I have proof of where I was living at the time of the accident.

State Farm is a useless company that does not take care of or treat its consumers when they're hurt. We have hundred of clients that complain daily to us about State Farm and their representatives. We are in the process of complaining to FSCO to suspend their license.

On February 22, 2012, I was hit by a State Farm insured vehicle; we were located at the intersection of 610 and Kirby, in front of the Davis Chevrolet dealership in Houston Texas. I was making a left turn from a left turn lane and she was going straight in the left turn only lane to the left of me. She hit my car at the left front fender. We exchanged information, I called the police and they said, if no one was hurt and the car was drivable and we both agreed to the circumstances they did not need to come out.

We agreed and your insured Chastity **, Policy number ** called her agent, Tricia ** on the scene and reported the accident. They gave me a claim number, ** and said that claims would follow up. By Monday, 2/27/2012, I had not heard from State Farm's Claims so I called them. The agent from Team 22 said they had to verify the claim with the insured and as yet were not able to contact her. I called again on Thursday March 1, 2012. They had contacted her and she told them that I had come into her lane. As a result, they were not legally liable. I then gave the State Farm Clams the name of the witness on the scene: Marvin **, Fleet Manager of Davis Chevrolet, ** Ext. **.

On March 6, 2012, they said they talked to the witness and said he did not see the actual impact. He looked up after hearing the crash. On that basis, they had to deny the claim. The witness did see that the insured was attempting to go straight from a left turn only lane and he pointed out to her that she was in a left turn only lane. We did not move the vehicles until he (the witness) helped direct traffic around us so we could pull into the driveway. At the point where our cars stopped, she was beyond the point to turn from her left lane only, turn lane.

Today March 6, 2012 they denied claim because (witness did not see impact.) What kind of investigation did the claims department make? Clearly, this is an attempt to avoid responsibility for the accident. I will continue to pursue this issue until justice is served.

On 2/4/12, I paid auto insurance for a vehicle I purchased for my grandson, Matthew **. We did not get the vehicle so I called and asked for my $577 payment back. They said it had to be issued in my grandson's name as he was the policy holder. I instructed them to send the check to me. They have told me three times that check has been sent to me. I have checked with our post office and they do not have the check. The agency said they put a stop pay on check on 2/15/12. Still no check! The agency should reissue and mail check through UPS so that a tracking # is available. They will not do that. Agency is the State Farm under a Jim ** at ** Lansing, MI 48912, phone # **.

I had a crash in Oct. 2011. The other guy was clearly at fault! He has Progressive. State farm told me that they went to arbitration and refused to recover my $500.00 deductible! Are you kidding me? I contacted their claims execs, my agent, everyone to no avail! I have a lot of coverage with them (should I say I had). I am now shopping for a better company! I hope they think their lousy $500 refusal to help was worth losing my business!

The never-ending accident - A state employee distributed gravel on a turn along a state highway without posting warning signs. Multiple cars slid out of control on the turn and my daughter hit a tree. State Farm never went to the sight or looked at photos in their investigation. They took a week to return calls. Their "select" repair facility estimated two week for repairs and took almost two months. A free rental was provided the last few days. Then the rental was not fully reimbursed and the car is back in the shop after faulty repairs were detected. That's how they treated me after being their customer for 35 years. I don't know if it's possible for them to be more inept.

On 2/29/12, I came home to my apartment complex and became stuck in snow and ice due to apartment management not plowing snow within a reasonable time. I was stuck bad, not budging and blocking entire drive. A tenant came out and got her 2 sons, daughter-in-law and herself and helped push me into my garage. As they were pushing me the truck hit another patch of ice and side shifted into the garage door frame crushing my back driver side fender. With 4 people pushing me 400 pounds of weight in back could not have been avoided. The all wrote statements I took pictures and had dated and called State Farm. They only said that if I filed a claim it would increase my rates $30 a month for 3 years plus I would have to pay a $500 deductible which brings total to $1580 to cover $250 worth of repairs. They told me I was a high-risk driver which made me even angrier because I have a perfect MVR and have been driving for 14 years.

With written statements and pictures showing I'm not at fault, they won't even look at them. They won't even investigate what happened and won't even make a phone call to the property management. They only want more money. I could not get help so I went to the office where I purchased my insurance and spoke with my agent. She told me she would not do anything except file a claim and told me that she no longer wanted to continue our relationship. Two days after an auto accident, never filed a claim and she has the nerve to say she no longer wants to continue business because I'm trying to get her to do her job. Do not sign up with State Farm. They are insane thieves.

State Farm prices were too high on our RV so I changed to Progressive. They just took out my insurance payment and would not return it! They said it was because of the way they figured it. Never mind they take the same amount out of my account every month. Even my agent knew I was getting screwed. Brent **, my agent, tried to make it right with a gas card. So not all agents are bad. My rates went up a lot this time so I changed to Farmers. I noticed I had a payment to State Farm pending. I called my bank and told them to refuse the charges so avoid being taken advantage of again. It's not always your agent ripping you off. Sometimes it's the company itself. You have to be proactive.

In May 2007, I was rear-ended at full speed. My vehicle was rolled over and pushed quite a length up the road. The weather was clear and calm. The stretch of roadway straight. I was waiting to make a turn, had my turn signal on (which was later proven in court by the on scene police chief accident scene reconstructor). I had to be cut out of my vehicle (it was totaled). I had a head injury, among others. To date, I still have balance issues, memory deficits, executive function deficits (cannot do things in proper order); have problems recognizing/writing numbers and some letters, word-finding problems; problems with following and understanding conversations, movies, TV programs; cannot make quick turns with my head so I cannot drive (doctor will not allow me to.

I have not driven now for almost five years); nerve damage in my right leg in which I always have pain/take prescription pain meds; nerve damage to the middle digit on my right hand (I am right-handed); sleep problems. I don't sleep unless I take a script sleep pill and that doesn't always work. I have 1-2 nights/week when I don't sleep. I get constant bad brain days, where I cannot think enough to even form sentences to make a conversation. I don't feel well at all so I don't talk, go anywhere (assuming I'd have a ride), answer the phone. I do nothing. It's very hard to explain.

It is a very dark, lonely place to be in when this happens and it happens on average at least 1 to 2 times per week. It's like everything leaves my mind and there is nothing there. I'm there physically but not there mentally. My doctor wanted to get me into physical and other therapies as soon as possible but State Farm wouldn't authorize it. The doctor insisted I go and stated that the longer I am made to wait, the less chance of recovery. My husband obtained an attorney just to get me into therapy. It was somewhere around three months post accident that I was finally able to start, which consisted of physical, cognitive and speech. I completed two rounds of PT at two different times, the last being hooked up to a new computer program that measures the amount of imbalance. It showed I was markedly off balance (or severely, I can't remember the exact term). The therapist said the therapy would not improve my balance and I was more than likely not going to get better. I have what I'm going to have.

As far as the bad brain days, they think what happens is the brain is working so hard to keep the basic life functions going (breathing, operating the organs/functions, etc) that it can't also maintain all the mental aspects. I lost my business, as it was a service oriented business and now use a cane to walk. State Farm now offers me a settlement amount that is laughable. I'm not in this to get rich. I just want enough to be able to pay the bills for whatever the rest of my lifespan might be. I am not the same. Life is not the same. I am not okay. Is there anyone out there who can make this insurance company responsible, accountable and take care of their clients?

How long are they going to get away with such shameful treatment of their customers? Why are they being allowed to get away with this? I've been a customer for 32 years! Is this what I deserve? Does anyone have the intestinal fortitude to do what is right? I'm going to the newspapers and press if they don't do right by me. I am told by attorneys they litigate everything and spend more money doing so than taking care of their clients. Does this sound like normal human behavior to anyone? Does this sound like good business practice to anyone? Had I run my business this way, I'd have been out of business shortly after starting. So why are they treated differently? Who calls them on their wrongdoing? Who is their watchdog? Or does nobody really care?

I was ran off the road on Feb. 20, 2012. I hit a pothole and blew two tires, ruined my wheels and did some body damage. We had to have the vehicle towed to the body shop. My husband contacted Jeremy ** in Midland on Feb. 21 and was told an adjuster would be in contact. The week went by, no call. The adjuster finally went to the body shop on Feb. 27. We still don't know exactly what is going on, no further calls. Today, I called his office to at least get a rental car since it has been a long time to be without transportation and was told I could not have one because I hit a pothole even though the claim is being paid under my uninsured motorist.

I am very displeased about the time that has lapsed. It has been nine days and we still don't know when we will get our car. I would think that your company would have more respect for their customers than this. The least I deserve for time the adjuster/agent has allowed to go by is a car so that I am able to independently go through errands, etc. I appreciate your looking into this and would certainly appreciate you looking into a replacement vehicle since there is not an end in sight for my vehicle to be repaired.