I am the victim of an accident of a Safe Auto policy holder who cancelled their policy holder and would not pay the claim for the accident, citing lack of cooperation from policy holder. What is the use of an insurance policy if you want back up your policy holder when they create havoc on good citizens? After twelve phone calls, the claim representative Justin ** would not return my phone call. They denied a $400 claim that that was a simple repair. Now I have to go to small claim court to get my car repaired because Safe Auto is a scam in my opinion. My experience has not been good at all. What are they doing with the money that the policy holders are paying? Certainly they are not paying victim of their policy holders. At least not in my case. Their policy holder hit my car when it was parked. The police was the witness at the Department of Motor Vehicle. Shut and closed case. What more can I say?
Consumer Complaints & Reviews
We had an accident few weeks ago. I reported it to Safe Auto. The following day I got a call from Diana, the person who handles property damage. I understand that my car has liability only. I called her on how to handle the towing expenses, since it was the first time I had an accident. I left a message, called her again, left a message again.
For two weeks, she didn't return my calls and finally had a response from another person. Bills had accumulated and all he could say was, "I'm sorry that she didn't return your call". I paid for the two weeks my car had been in the yard. I strongly recommend not to buy insurance from Safe Auto because they don't have a quick response when it comes to claims.
January 11, 2011 around 1930 hours, I was on highway 55N. As I was about to pass a Semi-truck, it had a blow out. I couldn't avoid running over this tire. So after I ran it over, I heard so much wind and was smelling fumes thru my vents. That's when I pulled over on the shoulder to inspect what was wrong with the car. Since I couldn't catch up with the semi-truck, I dialed 911 and was instructed where to meet the Police. After inspection, over 30% of my bumper was knocked off, damaged tank and pump for windshield fluid, cracked windshield, cracked plastic over wheel cover and a lot of vibration in my steering wheel (I hit the tire doing at least 70mph).
January 13, 2011 I had knee survey. January 14, 2011 insurance adjuster came to look at the car. I told him what happened and everything seem cool. After he asked to pull the car back & forth, I said "No, dude I'm on crutches and can't bend my knee"! That's when his attitude kicked in and told me "he was about to finish up". So, I returned to my apt.
About a week later my check was mailed to me for the car of $591 and my 500 deductible was taken out. 2days later, I took the car to the body shop. The shop explained to me that the windshield and alignment wasn't on the list from the adjuster.
Basically, I called SafeAuto at least 2 or 3 times a week. I didn't get a return phone call until the 15th day that my car has been sitting in the shop by Mr **. He told me that the adjuster didn't put my windshield or wheel alignment on because the tire "blow out" and would have cause it. My question was, "how come nobody couldn't let me know if they covered it or not and How come I couldn't get a rental?, why are my service not serviced to something I'm paying for?" Mr. ** apologized and said that I'll be hearing from them within 2-3 days. Well, it's been another 2 weeks now and still no phone call. No nothing in almost a month.
I open a claim for a vandalized car . Safe Auto refused to pay for all the items stolen. I followed all instructions given by the insurance and law enforcement, but now they put the blame on me for moving the car from the original place to where the car was jacked. The cost in part is $2500.
