Progressive Insurance

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Progressive has an appealing ad campaign and presents itself as a hip, cool and -- for lack of a better term -- progressive insurance company. Maybe it is but the consumers whose comments appear in this section would beg to differ.

A few of the more recent complaints ...

Connie of Wetumpka AL (07/28/06)
(1) Progressive overcharged us 35 month for motorcycle insurance w/o informing us. when we brought it to their attention they changed and reimbursed us. (2) Progressive kept raising the rates on our new vehicle quotes, giving us the until you send us this information/form run around. Then they would charge our checking accounts and later credit them. It was a mess trying to figure out what the heck they were doing. (3) So I called and cancelled and they charged me a 85 fee to cancel my insurance!!! What a rip off.

Mike of Charlotte, MI April 26, 2006

Mike of Charlotte MI (04/26/06)
I backed a small trailer into a mailbox on private property, causing some damage. We called Progressive to ask some initial questions about filing a claim. We were told that because it was on private property and the damage was a trailer that was hooked to an insured vehicle, the deductible would be waived, a 500 maximum payout would be issued, and it would not be recorded as an "at fault" accident. Sounded like a no-brainer, so we filed the claim.

Then we get a call that it WOULD be on our record as an "at fault" accident, and the 500 deductible applied. No biggie, we just wanted to cancel the claim. Can't do that? What? Too late, I had already admitted to an at fault accident and they will not remove that from the record, even if we do not follow through with the claim. They are not able to determine the rep that gave us the mis-information. Ok, I talk to his supervisor and am told the same thing. They will not drop the claim even though I assured them that all 3 policies would be cancelled as soon as they handed me the check. So that's what happened. I got the check, and the next morning all policies were cancelled, and went with Liberty Mutual.

So now I have an "at fault" mark on my insurance and my rates are higher, but the worst part was getting the final bill and 3 weeks later, we get a call from a collections agency! Bill was printed on March 30th, received the first week of April, collections call was on April 24th. They are getting very personal over this, not happy with blemishing my insurance record, but now I am trying to deal with extremely rude collections reps and have a bad mark on my otherwise clean credit report over a 3 week delay in paying the final bill! Unbelievable! We were good customers for years, but we have never been so unhappy with a company before this. Very poor customer service and they get very personal with their retaliation.

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