Progressive Insurance

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Progressive has an appealing ad campaign and presents itself as a hip, cool and -- for lack of a better term -- progressive insurance company. Maybe it is but the consumers whose comments appear in this section would beg to differ.

A few of the more recent complaints ...

Amanda of Albuquerque NM (01/19/09)
In April/May of 2008, we were hit by a drunk driver who left the scene of the accident. So after contacting Progressive multiple times we were left with a broken-down vehicle for more than 6 months! We had to get a lawyer to not only sue Progressive for the money we had to pay to fix our car, but to also sue the other driver who was later caught. Progressive did nothing! They might have good rates but won't do their part when an accident actually happens.

Kyiem of Chula Vista, CA January 17, 2009

Kyiem of Chula Vista CA (01/17/09)
i was in a car accident in my brand new car less then 7 months old. It was said to be my fault. I called Progressive and i was told i had no collison coverage!!! that was crazy! i had a brand new car and i had liablily, bodily injury, comprehensive......but no collision!!!! they tried to say i called in and removed that part of my coverage on a brand new car!!!!!i would never do that plus Emily said they would wait for the tape of the call and see if i removed it....after 7 days emily said that tape had nothing about me removing collsion but still wouldn't fix my car, she wanted to request any other tapes there might be now....but instead calls and says now i went on-line and deleted the coverage and then called a few minutes later..which is the convo they had on tape!! that makes no sense why would a delete one thing on-line and then call to make other changes via the phone????

i asked for proof and she faxed a copy of an e-mail someone sent her at 2 something in the morning!!!! and all it says is caller name and my name(this is supposed to be proof i made a change on-line) and it just shows i had coverage and then below it says no collision coverage!!! i called and said it made no sense and they agreed i had another car on that policy that was older and i only owe 6,000 on compared to my new car 30,000 and that old car still has collsion coverage on it! i would never take collsion coverage off that is the whole point people have insurance!!

but they will not help us...even though it showed we had collsion on both cars since we first started with them! i also never signed anything agreeing to changes that i never made but they said that doesn't matter due to the fact that they say they sent something in the mail! which if i had gotten i would have called right away to find out why collison was missing! I have been in a nightmare with these company and my wife has gotten extremely sick due to us not having the money to fix our car!!! i hope someone can help us, because it just can't be right!

Andrew of Leander, TX January 14, 2009

Andrew of Leander TX (01/14/09)
My claim for an accident I had on 12-20-08 was denied. Progressive did not deny my claim until 1-08-09. Meanwhile my car was in the garage and build up storgae fee. Progressive will not pay this nor the towing costs. If I had known that they were denying the claim I would have taken my car out of the garage. Now I owe in excess of 900.00 for storage and towing.

Progressive treated me like trash, they were very rude and quick to assume I was lying or making a false statement. I have been without a car since the accident; I have trouble getting to and from work!

Marilyn of Dubuque, IA January 12, 2009

Marilyn of Dubuque IA (01/12/09)
Renewal bill went up by 100 or more. I was a good customer since 2003 with no accidents. Always paid them and all others on time. Reason was my credit report which I object to being judged by. Am sending for it but am aware of NO problem. Disgusted. Cancelled and will tell others of my bad experience.

Darryl of Federal Heights, CO January 7, 2009

Darryl of Federal Heights CO (01/07/09)
I just looked on your web site at how auto ins co. rates are determined, and it says be an older male with a clean driving record with no accidents, then why are they quoting me such a rediculous amount, when I'm 48 yrs old and have never filed a claim? so you figure 32 yrs of premiums and no claim filed and gov. scam w/ insurance cos. and I can't even afford to drive because they say I have to have coverage. I was paying less, when I was 16 yrs old! every other industry is in a fiscal crises and ins. goes up?

Scott of Atlanta, GA January 4, 2009

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