Progressive Insurance

I received a computer-generated robo-call on my cell phone, offering a great rate on auto insurance. I responded and then waited for someone to come on the line. When I told them to take me off their calling list and never to call again, I then asked if the caller understood me. He responded in a clearly sarcastic manner, "Do you mean never ever to call you again?" When I repeated myself, and asked if he understood he laughed and said, "No," and then hung up on me. This company will never see a dime of my business and I will make it my mission in life to let everyone I know not to do business with this sleazy company.

You cut off my insurance for no apparent reason. So now I cannot drive my $27,000 Arctic Cat Prowler ATV (1000 cc). You had insured it once. I went to the DMV for plates and found out you canceled my insurance. The DMV put me through holy hell. They told me I should look into things better. They said I was stupid and probably could not even know how to change the oil on it. The state inspector says it's the only one of this kind in the USA. I need help now or it is getting big news coverage. Thanks.

I am unable to log in because the page refuses to take my user ID and my password - everyone I talk to wants to change my password. This password will not be changed because I use it in honor of the woman I loved for four years and was engaged to marry. She met her maker on 01-28-2011. I would rather change insurance companies (which, I will, if this problem is not resolved by my next payment). I have gone all the way to the supervisor with the same results.

I have been a long time customer of Progressive. I was left high and dry after an accident that was not deemed my fault. A bunch of lying jerks, they need to review their business ethics. I will complain as much as I can to everyone I know. Count on it.

Progressive used Domestic Violence situation to cancel policy - I was in an abusive relationship that I was finally able to break off and had to sign up for new car insurance because of problems I was having with the one at the time. So I answered all the questions and never placed his name on the application as a driver since he wasn't living at our address anymore. He was on the previous insurance and I had even gone as far as delaying when it was to go into effect, so he was covered by insurance at the time. Our landlord has records of everything that had been taking place and there is a clause in our rental agreement that if one of the renters could not afford to stay there, they needed to find a reasonable replacement for a roommate. He didn't care, so he didn't bother finding a replacement. He has no job, unemployment and all he does is go on the internet playing games.

All this started back in November. Then I had a medical emergency and was out of work for 12 weeks. Since their policy says that you can have another driver drive your car, I didn't think it was a problem. I didn't want to scare my family, so I called him for help. I even told the agent that he drove the car 3 times after the policy was in force and had to help take care of me at home since I was now disabled and couldn't take care of myself, but he was still not a resident at this address.

The only time he was allowed to drive my car was when I was present, so I knew how many times he drove since I was bedridden during the entire time. During that time, my children's grandparents, godfather and my daughter took over taking the kids to school for me so that they didn't miss. Now, that I had recovered where I can somewhat function, he officially left and even told the landlord that he was moved out as per before since I was paying all the bills and his name couldn't be changed unless I release him from all the money he owes me for the rental agreement.

I work 3rd shift and I wasn't feeling so well, so I went to bed early on April 20. When I woke up, he was in my apartment with the kids and I wanted to know why he was there. He said he wanted to see the kids and there was something he needed to tell me, but he couldn't remember. I figured the kids let him in, so I didn't think anything of it. I told him he could stay since it was my late night start time. So I woke up and he said the same thing about telling me something, but he couldn't remember. I got ready for work and ran down to my car and found that there was a big dent in the side like he wrapped the door around the pylon separating the parking spots. I called it in to the insurance right away and explained everything to them and that he took my car without permission and used a set of keys that he was not supposed to have. At that time, I also informed them that the situation was a domestic abuse so the rental lease is a little different because of what had taken place as a result of the abuse.

They said that there would be an investigation. So I had given them the information for the landlord so that they can confirm everything I had said. Now, here we are 10 days later and being told that I committed fraud when I signed up for the initial policy for not adding his name as a roommate. Why add the name of someone who was kicked out for not being able to pay his bills? Now they are refusing to pay the damages on my car, which is over $2000, and they are cancelling my coverage due to fraud and misrepresentation. I called him and asked him what he told them and he said that he was driving all this time, but he didn't live here and told me, "Good luck getting me to pay for the bill or having me arrested." So now I was not only hung out to dry again by my ex, but now Progressive has also empowered him to continue the abuse and make my life more difficult being someone who has disabilities. So in the end, Progressive has no problems with assisting the aggressor in domestic abuse and punishing the disabled.

I purchased policy, filed claim of stolen vehicle. Police recovered the vehicle in three days. I signed impound release to Insurance on 3/27/2012. Agent called for statement recorded. Then five days later, I received a packet from Progressive. It included over 20 items for me to return to them. I answered all the questions to the best of my knowledge. Why did they ask for medical records? I was not filing a claim for an accident(?). Why did they ask for my nephew's name and address and the name and address of his friend? Why did he ask my daughter ten days later, if she knew the number of children, and their names, of her mechanic?

I just received another FedEx packet with requests for my bank statement, credit report, previous insurance companies, original repair receipts. Repair receipts from 2006! I do not hoard paper. Repair receipts are good for 90 days if you have any type of warranty in writing. So if I refuse to send these items with an authorization to disclose all this info to anyone they choose, they (Progressive) will deny my claim. I don't see the need. After reading other complaints on the site I am afraid, very afraid! Progressive has my damaged van. They also have the title signed over and a DMV power of attorney to receive any refunds. I spoke with the supervisor, Tara, and she implied that I am a liar.

I was hit yesterday by a Progressive customer. She stated fault at the scene by saying she was in a hurry and did not see me. I was in the street driving and she was pulling out of a parking lot and hit me. The adjuster said he is not ready to process the claim because he is not ready to say that their customer is liable. If she is not liable, then he is saying that I am liable. How can I be liable when she hit me and stated so at the scene?

I had obtained Progressive Insurance back in May 2011, I paid the bill off in 2 payments. I submitted the paperwork I needed to to remove a charge for liability, at that time I asked if there was anything I needed to pay, and the representative stated no. On April 13 2012, I called in and was going to pay $60 which was $5 more than what my bill stated I owed for the new year. And at that time the representative told me I owed another $10 from 2011 (I was told I was paid off). I decided to cancel my policy with them and now they are charging me $30 more. This is an outrage. I have never been treated with such disrespect by any insurance company I have done business with!

I brought my car to Progressive after having been rear ended by one of their policy holders. I dropped it off on 3/15/12 with the understanding that they were going to replace the bumper and detail the interior of my car due to coffee stains resulting from the accident. I was asked to pick up my car on the 23rd. When I went there, the associate informed me that the bumper had been replaced and that she was giving me a $50 check to have the remaining detailing done. She stated that the majority of the car had been detailed, but that they had finished the trim molding around each door. I told her that didn't sound right and that I'd like to see my car.

During inspecting the work, I noticed that several holes, one over an inch in size had been burnt into my seats and then covered with some glue substance. I pointed it out as well as commented that the seats actually looked dirtier than they had when I left it. She agreed and then proceeded to look at the pictures of my car that had been taken at the shop with me. Some of the photos show wearing of the interior as should considering it's a '08 model, but she agreed with me that they by no means depict holes. I told her I wouldn't accept my car back and that I expected the damaged to be repaired.

A few days later, I was called and informed that no such repair would be completed and that from that day forward, I would be charged daily for the retail as well as them housing my car. I went in to review the pictures with the claims manager Scott and he said that he wasn't going to repair the damage because the pictures show wear and tear. I checked the date of the "time stamped" photos and they were taken 3/19/12, a full 4 days after I gave Progressive my car. Scott said he'd submit it to his claims dept who as of today, 4/13/12, refuses to do any repairs regardless of the fact that the pictures they have show no visible holes.

Deep discount and deep lies! My premium went up so I called the company and I was offered deep discount. After a month, I checked my policy online and found out that they removed my husband under insured drivers and put him under "other" as "never licensed" without our knowledge. That's how they gave me "deep discount" by removing him under insured driver. Again, this was without my knowledge. I talked to three different people and got three different answers.

Contacting Progressive for home insurance was one of the worst experiences of my year. After several long phone calls and emails with Kevin **, I was issued a policy and I cancelled my former policy with a local firm. Then Teri **, an assessor from Millennium Information Service, Inc., came to the house. Her report resulted in cancellation of my policy by email. So much about the way I was treated, and the process itself was either wrong or just sloppy. I believe if I were inclined to consult my lawyer about it, he might advise further action. I will not pursue it, mainly because I am utterly fatigued and fed up with Progressive. Some of the assessor's comments were warranted and were part of my rehab plan for the summer (trees too close to house, for example).

But she thought it relevant to write that "there is a spider's web in the side doorway" (They actually are the faded marks of an old hornet's nest) and that "paint is chipping off the garage." Does every home insured by Progressive/Homesite have perfectly new paint? How does that have anything to do with insurability of a home?

I spent a great deal of time with Kevin **, going over the property from a recent property assessment. He knew this is a country home in the woods. There are hornets, there are spiders, and there are even flies. Ms. Teri also thought it important to report that "the electric meter is broken." The day before she visited, our electric company man came and took his reading as usual. I assure you the meter works perfectly well.

The report cancelling my policy has a coded item "major gutters missing". Neither Kevin nor Teri is aware, apparently, that it is impossible to put gutters on a sloping metal roof in an area with heavy snowstorms. My contractor had to laugh at that. The first snowstorm would rip the gutters down by the weight of the snow and ice. That is why in Vermont, perfectly new business buildings have signs in parking areas saying "Watch for falling snow and ice".

I was able, thank goodness, in one day to open a new policy with a local agent. Because of this experience with Progressive/Homesite, I will soon be cancelling my auto policy. Judging by the ratings websites out there, both the auto and especially the newer home insurance by Progressive are losing customers and reputation quickly.

The bitter ending was that they refunded my 6 months' premium twice. I thought I must have paid for a full year and I deposited the two checks. Then I got emails and phone calls which said "Sorry for the inconvenience" but that the second check will bounce and I should let them know if I am charged for it by my bank. They promise to pay me when the returned check charge comes through, even though this has the potential to tarnish my record at the bank. I exit laughing, because it is so typical of the inept nature of Progressive.

My car was hit by a negligent truck driver for Amigos Trucking. The driver cut me off and ran into my car. He damaged the front of my car and kept on driving. I had to chase him down to inform him that he hit me. It's a miracle he didn't kill because of his negligence. Amigos Trucking stated this was the 2nd accident that they have had in one week's time. That in itself doesn't look good for this company. I filed a claim with their insurance company which is Progressive. The investigator rules in their favor stating they were not at fault. Amigos Trucking hit me, so I certainly do not agree with this at all. They are just trying to protect the driver's CDL license, which he would more than likely lose, since this is clearly his fault.

Home owners insurance increased 250 percent, no claims!: Insurance went from $950 per year to $2400. No claims was ever paid by Progressive on my home. There are lots of song and dance from phone support, not answers. They are forcing me out of their coverage. Why? I am not sure. Who can I complain to?

I now take the train to work. If it doesn't matter, why did they ask me how many miles I drove to work everyday when I got the policy with them? My car sits in my driveway five to six days a week. I thought that Progressive's Snapshot program could help me lower my rate. Now, I'm a "hard braker". I counted how many times I put the brake on last weekend on the way to the grocery store; it was nine times. Then, I came home and checked my Progressive Snapshot account, it told me that I hard braked 12 times! Oh, my God! The program stinks and everyone should know it. They upped my car insurance premium for the next six months, upped my homeowner's policy and lowered my MC insurance by $20! Big deal.

We switched to a different insurance company and Progressive knew a week before what we were doing, and they took all the money not even the small amount that they were supposed to take out! Plus, we were being over charged from my son when he was on the insurance for almost a year! After his car was taking off and he had his own insurance, and was no longer living with us. We have been promised by managers and everyone else that the money would be in there for 4 separate times now, and still is not there! I feel that they are messing around with us for leaving, we have been with them for years!

Refusal to pay towing and storage - My 1998 Volvo S70 was totaled on September 14 of last year. The driver who caused the accident had state minimum liability that had to cover 2 damaged vehicles, resulting in my settlement being a thousand dollars less than Kelly Blue Book value. Three months had slipped by before my settlement check was delivered on December 15. I immediately deposited it into my credit union account and withdrew the money on December 19, when the hold was over. I wanted to grab that money because (redacted) with Progressive Insurance had threatened to stop payment on the check, as I was the reason they could not pick up my car from the body shop. I had refused to pay towing and storage.

Now, Progressive had instructed me to remove my car from storage early on. What they did not tell me at the time was that towing and storage charges were their responsibility. I would have let them have it towed to my house had they made the offer. That never happened. The body shop was not releasing the car until appropriate charges were paid.

Sure enough, the stop payment went through on December 21 and my account was debited for the amount of the check. It's a standard practice with my credit union to honor a stop payment after an insurance check has been withdrawn in order to decrease insurance fraud. The money was returned to the credit union, and I was left high and dry, so to speak.

I want to point out that (redacted) with Progressive, at the time she hand delivered my check, told me that there were no additional funds to pay towing and storage because all the money was used up on the claims. I immediately called the owner of the body shop and handed the phone over to (redacted) so that she could explain the situation to him. I certainly did not have the funds to cover three months of storage.

Finally, on February 28 of this year, I filed a complaint online with my states Division of Insurance. Their investigation resulted in my settlement check being generated on March 14. And (redacted) left me a voice mail, apologizing for the delay, and informing me that she was mailing my check that day. A week later, I still did not have that check.

I called the analyst who was handling my complaint at Division of Insurance and told her what was going on. She contacted Progressives regional manager, resulting in another voice mail from (redacted) telling me that she was hand delivering a new check, and stopping payment on the check I never received. When that happened the following day, (redacted) told me that she had mailed the original check on the 14th and could not understand why it never arrived. She then said I should destroy that check if it ever came.

Returning home after depositing my new check, what should I discover in the days mail delivery but that mystery check that had somehow got temporarily lost. I opened the envelope, and sure enough, the check had the date March 14, 2012. Just one problem, the Pitney Bowes postage machine at Progressive included the date on the printed postage, and that was March 21, 2012. So, (redacted) was caught in her lie. She had purposely held my check and lied to me and the Division of Insurance analyst about it. I guess holding my check was her big get even for leaving Progressive in the lurch for the towing and storage fees. It took 6 months and help from the state, but I finally have my settlement check plus $61 accrued interest.

I was traveling west on 58th Ave. in Arvada, CO. A car in the lane next to me slid into my car. I called the police. There is a police report and the other driver even received a traffic violation. I cannot get the $500 deductible paid from the other insurance company, which is State Farm. I have heard very disturbing information from my insurance, Progressive, saying the police was not even called to the scene of the accident (there is a report that I faxed to both companies) and that I slid into his car.

He made it a point to tell my insurance company that he was a criminal attorney. Did that scare them? I believe no one wants to deal with the deductible—they just want me to pay. I don't see why I should pay when I didn't cause the accident. The other driver did and he even received the ticket. Why would I cause it when he slid into my lane and hit my car? If I caused the accident, I would have been in his lane and I would have received the ticket. I believe he knew exactly what he was doing when he told his insurance company he does not want them to pay. His name is Ralph ** from Arvada, CO. I can't afford my deductible, so how could I afford an attorney? This game obviously is for the wealthy. We would be better off not carrying insurance and saving the money to pay for the damage. We pay way too much in insurance for them to just not care.

I paid in full for one year insurance on a motorcycle rider insurance. I have asked them to send me the policy with the correct VIN number since 1/14/2012. I'm still waiting.

This is what was told to me by a supervisor named Paula. I wrote the company many emails and apparently this supervisor, who is in the customer care department, did not have access to my emails and neither does her supervisor. The emails I wrote that had large implications with my policy rates went to their "internet team" but evidently they do nothing with them (i.e. you can write all you want and it would be all in waste).

I drive so few miles per year, about 1,000. I was never driving out late and never had a need in bad weather as I can stay home for more than a month at a time and I still walk 2 miles to the store to buy groceries even when I am insured. My credit score is in the top 1% of the country. My prior policy rate was $81 for 6 months. I let the company know they can see my vehicle parked 1/4 miles away from any road via satellite to see I am not driving it and I wanted to save a few dollars by walking instead of any driving for just less than the 31-day period that I am aware of that seems to make such a huge difference in car insurance premiums even though there is no good justification for it.

So my new rate would be $79 for 6 months if I didn't have a single day lapse. But if only one day would lapse (some people do not need to drive every day), I would be penalized $26. If a person doesn't drive one day and not be insured that one day, why are they charged $26? It makes no mathematical sense! But as the supervisor made clear, she is not concerned with mathematics. How could she ignore math when all the policy rates are dependent on math?

So I am stuck in paying for a $105 premium or play some stupid monkey game and get on another person's insurance policy for one hour and then apply online at Progressive to say I both have been insured in the past 31 days and am currently covered. Then, suddenly my premium goes to $88! Does everyone see the nonsense in this? I am a mathematician and am very capable of being an actuary to assess risk. There needs to be sensible persons involved in rate setting. I would try to do this, but you can be assured I would be knocked down if I tried to help society in this.

You all may view my contention on liability insurance in a chapter in my book "God Gave You a Brain: Use It!" People who have less expensive cars are forced to pay high car insurance premiums because other people decide to drive expensive cars. This needs to change as well. I provide a mathematical means to effect the needed change.

After over five months of driving around with the snapshot unit in my vehicle, I've just been informed that I don't qualify for the snapshot discount. I called a representative to ask for the reason as I am an extremely safe and road aware driver, with over 40 years of driving without anything more than an occasional parking ticket. I've never had an accident and drive approximately 5 miles to work, where my vehicle remains parked for 8+ hours, and then is driven home. As a musician, there are occasions when I drive home from a gig, which would explain the high risk portion of the tracking device, but that's not the reason that I was denied. The first person that I talked to proceeded to explain to me what the device tracks, and I politely let her know that I had already researched that online and knew that before I installed the device in the first place.

I told her that "Well then, one of your relatives is driving your car." Seriously? One of my relatives is suffering from dementia and the other can't walk due to back surgery. So where do the so called hard stops come from? My feeling is that the data is falsified to avoid offering the discount. While I appreciate the low rate, I don't agree with their findings. I'm a conscientious and safe driver and I never hard break because I constantly anticipate the traffic as I drive. That's all I have to say. Other than that, I'm disappointed in Progressive's response as well as the erroneous data this device seems to collect.

The key problem: I found my insurance price that the Progressive confirmed to me lately much more expensive than the price I heard from the car dealer, who introduced the insurance and mediated for me to pay my insurance fee to Progressive first. The Progressive agent took the broker fee $347 I paid to the dealer on February 17 by relying upon the dealer's deceptive mediation without letting me know the facts.

I went to the Paragon Honda, which is located in Woodside, NY, with a friend of mine on February 17. I bought a Honda CR-V and contracted the Progressive insurance.Due to the absence of my US bank account and credit cards, I paid by cash for the car and the insurance. -The car dealer suggested me to contract the insurance (Progressive) with a good deal. My friend asked him to wait until we can compare Progressive with other insurances she has known.

He gave all my information (my driving history in NY, social security number, etc.) to Progressive and suggested me to take it, because it offers a good contact that can be much cheaper than other insurances. The price he suggested was $1100 for one year after the future step that I give my bank account information to the Progressive after I open my bank account later.

During the initial contact, Progressive didn't give me any documents that show an estimate of my insurance price. The car dealer just gave me the Progressive agent's name (Susanna) later to find out how to pay off my insurance fee. He asked me to pay $590.38 by cash for the half of $1100, and he gave me two receipts (one for the broker fee $367 with the agent's signature [Susanna] and another for the initial payment fee $223,38). But I came to know later about this fact that part of the insurance payment went for the agent broker fee, and he never told me about this fact clearly and appeared to get it done very quickly. He suggested me to call Susanna to make sure when I pay for the remaining balance after I open my bank account.

It took two weeks for me to know my current problem, finally due to the following circumstances below. It's taking a week to open a bank account after getting my ID from my current workplace required for opening my current account. Having received several emails to ask me to confirm my insurance policy after contacting Progressive and taking a week to struggle with the Progressive web-system because somehow the Progressive had wrong information (address and birth date) about me, so I couldn't find my insurance content. It's taking two weeks to fix car problems (scratches and ripped leather).

Since last week when I found my problem, I have appealed to Progressive by email by telling the whole story, but I haven't received any appropriate answers from them. The Progressive confirmed the fact by email that my insurance price is about $1159 only for six months, and I will take my next payment from my bank account automatically. Unexpectedly, I have to pay as double now.

Lately, I met the car dealer in person and spoke about this problem on March 6, 2012. I asked him to let me know about the car insurance price he heard from the Progressive agent first. He said that the price was the same as what I knew first. When I asked him to call the Progressive agent who took care of my payment. He tried to avoid the situation by saying that he could find out after speaking to the agent later.

My vehicle Toyota Sienna was stolen from my front yard. I was accused of selling or having to do with its disappearance on February 19th or 20th since I don't know the time it was taken. I had an appointment to take it to the shop to fix the front end by Progressive Insurance and taking advantage of this appointment. I have its front windshield replaced due to road hazard. Being accused of dishonesty from my part is morally very wrong from this company. Who investigates them? Did they steal my vehicle? Are they that cheap? It is to my standards of belief upon them coming up with this scheme of accusing me because they had it thought out themselves. They're asking for phone records credit history, why? Are they practicing law behind their desk? Do I have constitutional rights on this? They have not even been in contact with the Sheriff Department of Vehicle status. I am very frustrated and very angry to be treated like a hoodlum.

I just purchased my new Benz 2 months ago, and it was a nightmare with those auto insurance companies. I was with Geico before I purchased my Benz, and the reason I want to change my insurance company is that, Geico raised my fees by about $400, from my 2007 Lexus RX350 to 2011 Benz 300, and is now about $2,500.00 a year. I started to shop around for a new policy, and the cheapest and the worst insurance company is 21st Century, at around $1,700 a year. The day I purchased my Benz, I have waited for it for 6 hours at the Benz dealership, just for 21st Century to fax a correct insurance ID card. I have called 6 times (same person answers, so they only have one owner and one employee? ). They have faxed it 6 times in 6 hours. They have faxed the card with a wrong date or wrong VI number for five times. I cancelled this insurance in the next 3 days.

Before I cancelled, I called and talked to a person from the insurance company. I did some comparison, and I went with Progressive, since they do so much commercial on TV, I thought they should be okay. I bought auto insurance with Progressive over the phone. The agent told me the total of the premium is $2067.00 a year, and asked me if I would like to pay for 6 months or the full amount, and I chose to pay for the full amount. After that, I went to their website to check out their snapshot, and I applied for it (you really think is going to save your money? Don't be fooled). I tried their snapshot .

After trying the snapshot (it took about one month). I have received an email from progressive, to return the device, so I went to their website, Progressive.com, to double check the policy's details again, and I found out that the money I am paying for is only for 6 months. I was shocked, so I called Progressive and asked them if there is a mistake. I asked the agent to double check, and the agent I spoke with is very nasty, and has a very bad attitude. She didn't even help me to look into why I have been charged double, compared to other insurance companies, and answered me right away, saying that is the price of my policy. I cancelled the policy on the same day, and I went with Liberty Mutual, with an annual premium of a little over $1,900.00. They have good and fast service, and very friendly agents, at a very fair price. If anyone has the same problem with Progressive, please report them.

We have been with Progressive for over five years without making a single claim. We bought a 2012 Kia Sorento back in August 2011 and had full coverage placed on it. Every month without fail, our insurance payment was auto-drafted from our account. We moved to Colorado in December and of course updated our info, or so we thought. We received a cancellation notice on February 3, so we immediately called Progressive and were told it was due to non-payment. Our bank info had not been updated, so my wife gave the CSR our updated info and even asked if there was anything we needed to do to be fully insured as the bank owns the car. We were assured not only that we were covered but also that we should disregard any additional cancellation notices.

On February 19, our scheduled autodraft payment date, our payment was received confirming that we were in fact still policy holders. My wife then rear-ended someone on February 28, 2012. We made two calls to Progressive that night, were given a claim number and had our vehicle towed to a repair shop. Next morning, my wife called to verify our deductible and just prepare for the adjuster when she was informed that our policy had been cancelled due to a garaging issue. Basically meaning our address on file hadn't been verified. I asked how did they attempt to contact us, their answer, "We sent a letter," to the address that supposedly wasn't verified. When I asked about the payment that was taken out, their only response was, "We're working to have it credited back to your account." So had we not had this accident, how long would they have continued to draft money from a bank account belonging to a supposed cancelled policy holder? This is ridiculous. Now, we can't even get a clear cut yes or no out of them. They might all be crooks out there but Progressive will not get one red cent of our hard-earned money ever again! Buyer beware!

Claims: We had a 1994 Coachmen Catalina RV. We had roof damage on it from a hailstorm; we have proof of the hailstorm, pictures, etc. That was in 2010. Progressive claim: denied. We repaired the roof ourselves because if you've gotten an estimate for that sort of thing, it's really expensive especially if your insurance company wigs out about paying for it. My husband bought the canned rubber that you roll on and spent several weekends getting it finished. A year later, there was a wind storm/tornado that ripped through our town and ripped the front of the roof off like a sardine can causing complete water damage and complete and total destruction of the inside of the RV.

They denied the claim again saying that we didn't get the roof professionally fixed so we couldn't prove that the damage was current. It was fresh damage and you could definitely see that the roof had been fixed because the rubber had been blown off. We had pictures before and after we fixed the roof and so did Progressive and they still denied the claim. They are really happy to collect your premium each and every month for 5 years, but don't have a claim. They are not there when you need them!

I have had Progressive for the last 10 years, been fortunate enough to never have to use it until know. My husband was involved in an accident; the other party was at fault. Both of them have Progressive, my husband has been contacting them regularly since he can not open the boot of the car and the response he gets is that they have not been able to contact the other party and they have to wait until they get the report since they can not determine who is at fault.

Sorry, but my husband is calling on a regular basis and the other party is not responding, it is not rocket science to determine who is at fault. It has been a week and we have not heard from anyone in Progressive. My mom has State Farm and was in a similar situation as my husband, the same day of her accident, an agent from State Farm contacted her and gave her the details of where to take the car; within a week her car was fixed. My advice -- do not get Progressive. I will definitely not be renewing my insurance with them.

On December 27, 2011, a young man who was properly insured by Progressive made a left turn in front of me at an intersection and hit me head on. A police report was filled out and both of us had insurance, he with Progressive and me with American Family. My insurance company filed a claim for me against Progressive's driver. At which time, Progressive did an eligibility investigation on the young man. This is after he already had insurance and had the accident and determined that his application had been falsified in some manner and they canceled his policy, leaving both of us to fend for ourselves.

It would seem like Progressive should have done a background check on their applicant before issuing him insurance and turning him loose on the streets to cause mayhem. Poor kid thought he had insurance but didn't. Luckily, my under-insured motorist insurance covered my medical and compensated my loss in its entirety (my car was totaled) so I came out okay but I sure feel sorry for that poor kid who thought he was covered by Progressive. I love American Family Insurance and my agent who is now my BFF.

In April of 2011, I purchased a 2009 Nissan Sentra from a local Nissan dealership. My husband and I financed the vehicle originally through the dealership, who then shopped out the loan to Capital One Bank. We added this vehicle to our current insurance policy with Progressive online, with our lien holder information. On Tuesday, January 31st, I was in an at fault accident with another vehicle. When I called our insurance company, Progressive, I was told that while we did have liability and comprehensive coverage, we did not have collision coverage. I reviewed our policy online, and found that we when we renewed our policy online, we did indeed select comprehensive and liability, and not collision on accident, and had been driving for 10 months thinking we were fully covered through our insurance.

Because lien holders typically require collision/full coverage, I called Capital One to ask why we were not notified that we didn't have all the insurance coverage they required. Capital One informed me that they had no insurance on file for us. I called Progressive back to ask if they had sent over our insurance policy to Capital One, when we added the Sentra and lien holder information. Their response was that they didn't send insurance information out, unless it was requested by the policy holder.

My complaint is that Progressive did not send over our insurance policy information to Capital One, when we filled out our insurance application and lien holder information, even though they are responsible to both us and the lien holder. Had they sent over our policy, Capital One would have been able to see that we did not have the required coverage for our loan, and notified us that we needed to update our policy.

We have been insured with Progressive for two years. Prior to this we were always insured with preferred carriers. My wife and I are divorcing so I called Progressive to get my own policy. I have a perfect driving record, safe driver, 57 years old and currently our policy is $1100 per six months for two cars. I have had two non-fault claims in the past four years. One claim was a hit-and-run on my SUV in 2007. It was parked, no occupants; the other was hitting road debris from a semi-truck on an interstate in my wife's car in 2011. When I called to get my own policy I was quoted $1700 for six months when my vehicle before was $542 for six months. This is absurd, I have been insured with them previously, two claims on two different vehicles for accidents that could not be avoided and they want me to pay triple the premium while my wife keeps the original policy with minimal premium change.

My driver's license was suspended for not "blowing", during a traffic stop. I was not convicted of anything. The suspension was effective in June 2011. I had/have a policy, which is set to expire on February 28, 2012. It was paid in full, on or before February 28, 2011. Progressive, of course, had full knowledge of the traffic stop, and naturally saw fit to increase the premium on my 30 MPH, three-wheeled electric car under this policy (by 50%). However, since my driver's license is suspended, I am not driving any motor vehicle. I did not accept Progressive's new terms, and notified them of this, primarily because I don't need car insurance until June 2012, when I get my license back, but also because of the premium increased.

Undaunted, Progressive is billing me for the "new" policy already. I have notified them several times I do not (cannot) use insurance now, and if anything, they owe me a refund. Of course, that's not "the way it works". Insurance companies, rarely if ever, give refunds for money they haven't earned. They simply think they are entitled to whatever they can swindle out of you. I simply want them to stop billing me for a policy which is a figment of their imagination. This is criminal, or should be. I am very upset.