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Progressive Insurance |
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A few of the more recent complaints ... Deanna of Marne, IA July 3, 2009 There insured parked in road right over the top of a hill ,and got ticketed and I was going 35 in a 55 MPH. zone. And they wanted me to pay 60% of the damage? Where"s the fair act in that? Steve of Aurora, IN June 29, 2009 My wife's dump truck was being driven by an employee and he rear ended a 1991 Toyota Camry. Fender bender damage. The estimate to repair was just over 2000. Progressive sent us a subrogation bill for 13,824.18. Unfortunately our insurance had lapsed for the accidents few days. I checked Kelley's Blue Book and the value of the car is only 1650.00,if in excellent condition. So they totaled the car. That I understand, where the other amount comes from I do not understand. I believe there was an emergency room visit for a little girl in the car but no bodily injury. It looks to me like Progressive is trying to milk what they consider a big buisness, and we're not. We're trying to hold on and are having to use debt consolidation to keep the business alive until things get better. If these people get their way, can this be put in the consolidation which we have just started but haven't finished the paperwork. Help. My wife has a small Trucking business and this would drive her and me into bankruptcy. Larry of Yuma, AZ June 17, 2009 I purchased an RV and planned to live in it full time. I wanted to be fully covered so I called many companies to make sure I was covered. I spoke with John Miller 3 times for over 1 hour total. He promised me that he knew how to insure a full-timer. I told him everything we had in the RV to make sure we were covered. He had me purchase an additional 10,000 Full Replacement Cost coverage for my computer and ham radio equipment. I believed him. 6 months after I purchased the Progressive policy from them, I was parked next to a building that took a lightning hit. The adjuster came out to look over all our ruined electronics. I had 6000 worth of damage. I was glad I had purchased the extra insurance. But WAIT! 10,000 FULL REPLACEMENT COST does not mean 10,000 full replacement cost. It ONLY means up to 2,500 per category. AND It only means up to 1000 per item!! What a surprise. They would only pay me 3000 for the 6000 in damage no matter that I paid for FULL replacement cost. This company is a rip off either because they don't know how to insure people or they are dishonest about it. I only asked for John to make sure I was covered. He did not. They said there was nothing they could do and I should buy more coverage for the next time. Cheryl of Clinton twp, MI June 17, 2009 My car was stolen out of my drive way a week ago. Made police report asked if I had both sets of keys and at the the time I did. Called progressive to file claim same morning. I had a 2 nd interview with a doctor as I just graduated from school for medical administrative assistant in March 09. So I was very upset to know i had this interview and no car. Come to fine out I had rental use which was good but that I had 1000.00 dedeuctible. Next day somehow I did the interview upset but kept my head straight, after feeling violated by a theft of my car. Police found my car by 10 am that morning all tires and rims gone. Had appointment with progressive after interview and was the most upseting interview I have ever had to endure. Agent wanted the seconce set of keys, I could not find them. Then he drilled me on smoking, I do not smoke, who smoked in my car, did I let anyone use my car that smoked it was ridiculous. The last time I saw other set of keys my daughter cleaned car out. So now he needs to talk to her. Then he tells me he notices a leaky head gasket. I said my car was in good condition. 2001 grand am gt 92000 miles. So then he proceded to tell me I needed tires. I said no I just bought tires in 2004. He disagreed and said I was responsible for up to 50% of wear and tear of tires by somehow my milage then and now I said ok. After drilling daughter with same questions we both were upset. Come Monday morning I get call from police department to come in. I thought a followup. But I was wrong they said there was to many red flags on the claim. The other key was gone when I said I had both sets and all theifs took was tires. He said unusual, I didnt get it. Then he proceeded to say if I just confess its not like a homoside or murder I wont get in that much trouble. I blew up then The claim guy and police department think I had my car stolen! I said where is my motive I have 1000.00 he said car was worth 5000.00, and my deductible brings down to 4000.00 in my pocket. So now i went from nice car to 4000.00 in my pocket? I am extremely upset. Claims guy is and had taken samples of fluid from my car to be tested. Meanwhile I retained attorney for 1250.00 I went from victim to criminal in less then 1 week. So as soon as this is taken care of I am cancelling Progessive insurance and would advise anyone not to think they are all that. I am not a thief, I did get that job as of today and I am waiting to see what they do next. joanne of santa rosa, CA May 29, 2009 I first got a quote online, then after I talked with a lady, and she gave me a new quote that reflected 2 at fault accidents. One of these accidents was due to drop from record in 30 days. I told her I would call back then. She said, if you switch to us now at the quote she gave me, that I could call back after date of accident dropped, and they would at that time re-calculate my premium to reflect my record at that time, and I would receive the lower rate. So, only authorized automatic payments from my checking for two months, knowing I would be calling back before the third pymt was do. Well, when I called back I spoke with a man, he said they would not refigure my rate and that I would have to continue at the higher rate for a 6-month period, and if I tried to cancel with them they would charge me a 50.00 cancellation fee. I feel they out-right lied to me to get me to switch to their company. phyllis of orange park, FL May 28, 2009 i was in an accident on feb.3,i was contacted by progressive ins. they told me let them get my vehicle and fix it before i cause any more damage by drive it in that condition. and told me to take my suv to enterprise and a rental car would be waiting for me on the 4of feb. and it would take about two weeks. they fixed the grill and lefta gap on the passinger side by the headlight, stephen said that it was the best they could do. after going back several times stephen did close the gap and sasid my headlight was in crooked and now he stephen the light is a little off. i told stephen i want it done right i don't want it to look like it was in an accident. shawm told me to take it somewhere else.i went to pearl collison joe said i see the problem but i can't do anything without pull off the grill. two days latter vickey.come to see what is going on,now joe don't see what he seen before vickey. they refuse to fix my vehcile so it don't look like it was in a accident.i feel like i'm been discriminate asgainst this is may and they start in feb. Donna of Taylorsville, NC May 28, 2009 Their insured hit us on I-77 causing us to spin out of control They told us truck could be fixed took it where they told us with only their estimate, company called said no way it was totaled. they gave only a few hours to make decision. now have totaled truck-which was paid off-but now cant get anything to drive because of credit problems due to present times.bad thing i was told it would only cost 200.00 more to fix and i wasnt given the chance to try and work things out now no truck and cant get one. mine had no damange b efore this happened. Karla of Morongo Valley, CA May 22, 2009 I have been insured with Progressive for our four motorcycles and boat. My policies are always paid in full.I revised our policy to remove a couple of the motorcycles and each time I received a copy of the revision it was incorrect. I have spent so much time contacting them to make sure they had the correct infomation and each time it would be wrong they would remove the wrong motorcycle and keep the one I wanted canceled on the policy. Long story short I was over charged many times and they couldnt get it right. So when renewal time came , I said are you out of your minds, you guys need to get it together. They sent me an additional bill for what I dont know. The intial policy was with 4 motorcycles and ended up with only two remaining on policy and they said I owe additionl money. Progressive insurance has the worst account department I have ever dealt with. Without notifing me of any additional charges I received notice that I have been turned over to collections.They sent me to collections and I have this reported on my credit report. Recently, I received a refund check for their accounting errors. Yet, this is yet to be cleared up with collection company.It will have to be a cold day in hell before I would reccomend Progressive to anyone. My suggestion is to spend more money on competent sales accociates and less on their cool commercials! Troy of durant, OK May 21, 2009 I Got my policy with Progressive Insurance on Monday on my Hyandi Sanota. The car was in excellent condition. On Wednesday my wife was driving and came to a stoplight. The car driver behind her was talking on cell phone and attending her baby in the back seat and smashed into our car pushing our car up under the truck in front of us. We called progressive from the hospital where my wife was and they were extremely helpful. On Thursday they picked up the car to take it to their shop in Sherman TX. We got the car back completely repaired and looking and running as good as new in 10 days, and that includes the weekend. Jess of San Antonio, TX May 19, 2009 I called Progressive Insurance on 5/6/09 to cancel my policy and EFT. On 5/8/09 Progressive pulled money out of my bank account and keep giving me the run around about my refund. I was told on 5/15/09 that my refund would be in my bank account by 05/19/09. When the money didn't appear, I called and was told that the money would be in the bank by 05/22/09. Progressive has now had money that they were not authorized to withdraw from my account for 11 days and counting. Advertisement
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