Progressive Insurance

I did the same thing and even purchased a new policy from another company that I researched on the Internet as a top rated car insurer for several years by J. D. Powers , before my policy expired with Progressive and did not ask for any refund. I have never been involved in any accident or filed a claim with Progressive while being insured with them or any other accident in over 30 years and I never an accident that was my fault.

I switched from Progressive, who has a terrible customer service record and who was charging me 3 times as much for a better policy with a top number one customer rated insurance company at 1/3 the cost . That was over a year ago. This past week, I found out that Progressive placed on my credit report that I failed to pay them $76 for not informing them that I was no longer going to renew my insurance with them . Of Course at that time, I only called them by phone and had no paperwork to back up my claim of non renewal.

Now, I have no choice but to pay them the additional money just to clear my credit report of this false information. Progressive and the people who work for this company are no more than common criminals, liars and cheats. I believe that it is very clear why Progressive has so many advertisements everyday at such a huge cost of millions of dollars . If they can bring in as many new customers everyday as much as the customers that they just lost by screwing them over , then they will win and we, the customers, will lose. That is their plan and goal! I found the company I have now by doing some simple research over the Internet . Maybe 20 minutes maximum . They do not have any T V commercials and do not need the character of Flo to sell their insurance to an unsuspecting potential customer. A better name for Progressive would be Predator. Let the buyer beware. I am lucky I got out before they could really take me to the cleaners .

I asked my agent for condo insurance. He was too busy and asked me to contact someone else. I contacted him. No response. I again contacted my agent and explained I did not hear from the agent. He knew I needed it by the first of Feb. Again did not bother to help me. I contacted another Progressive agent and wow, 15 minutes later, I had my insurance. I then contacted via text my agent and guess what. He responded back right away making up a lame excuse. I am very angry and would like to be given to another agent or I will leave.

After two tries, Progressive service center on Telegraph Rd in Glen Allen, VA, has failed to restore my car to the way it looked, before their client hit me. Where in the policy does it say that I don't have a right to have my car restored to pre-accident condition? This is bad faith, and I'm pursuing it with the Virginia Insurance Commission, and my own car insurance. I am very dissatisfied.

My car got hit in front of my house (parked and not moving, no people inside) by a lady insured by Progressive. That was more than 3 weeks ago (01.21.12). She was honest enough to leave her phone and insurance info on my windshield. I appreciate that, but what followed dealing with her insurance is the most painful experience I have had (the lead is still held by the mortgage companies). There was a claim representative assigned to the claim, who started investigating and trying to figure out if there was a preexisting damage before that accident. It took him 2 weeks to determine there was no preexisting damage on the car. Then meanwhile I had to go to their office and get their estimate on the damage and the guy there gave me an estimate on the parts. He saw damaged only outside (bumper, grill, headlight, rebar, etc.). He told me when I bring the car to a body shop if something more needs to be fixed, they will send a person to re-estimate the damage and they will take care of it. And sure enough there was mechanical damage behind the bumper and grill that had to be estimated.

And I started being given run around for a week. I have been bouncing between 3 people, who I can not reach and I am leaving messages and can not have the car fixed because they just do not cooperate and do their job. In fact I was told yesterday by the person who is supposed to go in the shop where the car is and make the estimate, after I have been calling the 3 gentlemen all day, that he recommends me to go to a body shop (preferably to the body shops they Progressive have) and not to my mechanic, who I trust and know for years. He said mechanics do not have the proper equipment to do body work and they delay ordering parts and fixing the cars and the insurance will end up paying unnecessary fees for rental car. Well, the parts that already have been estimated being damaged for the body work have been ordered already and will be here tomorrow. All I need is someone to go and inspect the mechanical damage so they can start working on the car. And I am doing that before even I have gotten any checks from them. So I don't know who is making all the delays, not my mechanic for sure.

I am going on my 4th week since the accident and my car is still not fixed and I have no check from them and it is not even my fault that their client backed into my car in front of my house. Very disappointed and angry. I am considering contacting attorney at this point because nobody seems to care in Progressive.

In April of 2011, my car was totaled when someone illegally turned in front of me. His insurance is Progressive. I had not heard a thing from Progressive for 2 weeks. When Brian ** called, he gave me 3 days to settle my claim, without having seen any paperwork. After receiving the paper work of how they determined the value of my car, it was totally unreasonable (low-ball). Brian ** kept using the phrase "it is our policy", however it was not a fair settlement. It is now 11 months later, and my claim is not yet settled.

A Progressive client hit my car over a week ago. I filed a claim with the insurance representative. I was told they could not do anything, until they had heard from their client. What if their client never calls? Do I not get my car fixed? A police report was filed; their client was issued a ticket. How long does Progressive have to get my car fixed? Do I need to get an attorney?

I also called this morning and told my dilemma to Christy (513-588-2700). She was non-responsive, non-caring, just non. She didn't give a ** attitude about the whole thing. Come on, Progressive. Do all your money go to the commercials? What about training for your representatives? After all, they represent the company. Why should I have to inconvenience my self by getting an attorney? I'm pissed and extremely disappointed.

Progressive charges $50 when you stop buying from them for whatever reason. Progressive charged me $50 when I canceled your policy or switch to other company.

On Oct 31st, I moved out of Ohio to SC. I canceled my insurance with Progressive on Nov 1st, due to the much higher costs. Also, my car was broken, causing me not to be able to drive anyway. When I went to go check my email a few weeks later, I had gotten a notice from Progressive, saying my billing period had changed per my request, and my new amount was $87 per month. That's odd, since I canceled my account with them. I called them once I was off from work, and was informed that I had canceled my Mazda, but I had gotten a Ford Edge, and was now insuring that in OH. Firstly, I no longer live in OH. Secondly, I still have my Mazda, and it's broken down in the apartment parking lot, and thirdly, I don't even know what a Ford Edge looks like.

She then told me it has all my information, and the billing was the same. I hung up, and instantly called my old bank that was tied to Progressive, and sure enough, money had been withdrawn to pay for this new insurance. I called Progressive back instantly, and was told, since I disputed said account, I cannot access it, and that if I truly believe someone was using my identity, I should file for identity theft. After taking all the routes of filing identity theft, having my credit frozen, not being able to pull any new lines of credit, or start any new accounts include a bank, or new insurance, 3 months passes by. This week, a Progressive rep called me to discuss my complaint, 3 months later! She informs me I misunderstood the first woman, and that there is a different woman with my same birth date and last name living in the same county in OH (I think I know my relatives, and trust me I am the oldest cousin), and the charges were due to them renewing the canceled policy. It's not adding up. Now, I need to hire a lawyer to get this cleared, so I can get a bank account, new car insurance, and resume starting my new life. The person who said the woman turned everything around on them, and was making it their fault, instead of Progressive's, couldn't be more right.

I was quoted by Progressive Insurance before buying my 07 Chrysler Sebring. I was not told about Gap insurance, when I was purchasing insurance on the car. I then was in an accident on 1/25/12. Based on word of mouth, my car was deemed totaled, and the loaning bank was called by my Progressive accident handler, and asked where to send the check.

All this was done, before my car was looked at by the adjuster. I then received a rental on 1/26/12, because I pay for rental insurance, and the rental reimbursement policy states $30 per day for 30 days. My rental is to be taken away by Friday, 2/3/12. Which now means that I have only had my rental that I'm insured for, for thirty days, I have had for only 6days. My offer on the payout is substantially lower than what I owed on the car, and I did not authorize the offer given to me, so my claim should still be open.

It is now evident that I was highly over-financed. I am furious, and don't know why I'm sending a complaint, because it is evident that big insurance companies collected my $260 per month payment for over 6 years, and now don't want to give me any compensation in return. I am regretfully, a Progressive customer. For attorney purposes, me and my son have been documented for our injuries, and any legal consultation is appreciated.

My car was stolen on November 1, 2011 while parked outside a local night club. I filed a claim with Progressive and they advised me to give the police at least 30 days to search for my vehicle. I didn't have rental coverage on my vehicle. I have been paying for rental car expenses out of pocket, $200 plus a week. 3 days after I filed the claim, I sent Progressive invoices for custom work that was done on my vehicle.

I heard nothing from Progressive for 40 days. I had left voice messages and they were never returned. Finally, I was contacted by a Progressive investigator and told that she wanted me to go over the incident. As I began to recap the events of that awful evening, she interrupted and basically called me liar. She started to interrogate me and accused me of selling my vehicle. She had no victim empathy or compassion. I left that "interview" troubled and disturbed.

I was then contacted by Progressive and they requested 3 months bank statements and phone records, which" loosely" according to my policy, I must provide. I sent in the requested documents and I'm still being told that my claim is pending. I continue to pay a $430 car payment, $140 to Progressive for insurance on a vehicle that's been gone for 57 days, not to mention 57 days of rental car expense.

Is this the image that Progressive portrays to in its ads? I am truly suffering from this experience, not to mention that I feel as if I were discriminated against. I am stressed, unable to eat, and hurting.

After obtaining an auto insurance quote online and signing a contract / policy, I sent Progressive a copy of my previous insurance, which they requested. They immediately doubled my rates (for no reason, since I've never had an incident, nor been involved in any accident). Of course, their contract says that they can raise the rates whenever they like, and now, I can't cancel without penalty. I was lied to, the quote was a complete fabrication, and now I'm on the hook for double the amount that I was promised.

My husband and I purchased Progressive Insurance for our 2008 RV full coverage in 2009. We put a claim in 7/2011. We are very dissatisfied with your insurance. You said we failed to maintain our RV which is not a true statement. At that time, we cancelled our policy. We paid a very high premium for coverage that was completely useless. My policy number was xxxx-x and my claim number was xx-xxxx. I feel I was treated very bad. I think the very least you could do is return my insurance premiums from the time we purchased it in 2009.

On Mar. 27, 2009, I was rear ended by a Progressive insured while shifting into first gear at a stoplight. At the time, she apologized for stepping on the gas instead of braking, but later lied at a deposition claiming she rolled into my car. There was obvious impact and pictures of frame damage. For me, since I was shifting at the time, I had way more issues than if I had been just sitting there. At the time of the accident, I was a very athletic, petite, 5'2, 35 year old (running, snowboarding, hiking, rock climbing, etc). After the accident, I had severe arm, wrist, hand pain, neck pain, shoulder pain, stomach, groin and hip pain. I had trouble walking, was extremely exhausted, lethargic, irritable and had a difficult time being intimate with my husband due to the hip struggles. All activities stopped. I eventually required hip surgery and will need future care based on my MRIs and the pain I still have.

Unfortunately, "Oregon Law" states that your "PIP covers the first year only". I had a 100K policy and used less than a third. My medical insurance stepped in afterwards, however, didn't cover everything. After almost 3 years, depleting my savings account and around $60K in medical expenses, Progressive offered settlement of $5000 (their first written offer was around $1000). After the attorneys argued with a mediator, their final offer was $15000! This was $15000 total! Nothing to cover future medical, didn't come close to covering for current medical and absolutely nothing for punitive damages even though 2 years of my life were taken from me. Gee, you think their attorney probably got paid more than that? I'm sure.

I'm now almost 38, I am starting my life again and can't tell you how horrible Progressive treats the victims of their insured. In case you're wondering, I didn't go to court because that would've cost me another $8000 and could've resulted in $0. This is what they do! Be aware! Progressive is currently one of the worst insurance companies out there as far as claims and being responsible! They have many, many commercials and offer "great coverage", but you can be assured they never pay for anything! You may have heard of frivolous lawsuits but real money is never paid to actual victims and instead, line the pockets of greedy insurance companies like Progressive and their lawyers!

A driver who was covered by Progressive struck my wife. The police report stated that it was Progressive driver's fault. The company waited five days to put me into a rental car which was a major inconvenience for me. In addition, they finally called me stating that they were considering my truck a total loss. In doing so, they made me an offer of $4187.05 which on a truck that has a NADA value of $5650. I have spoken with them several times about the issue with no satisfaction. They say that they do not use book value but have a company get comparables to verify the value of my truck. The trucks that they got comparables on were not in very good condition and most were not even my truck.

I was then asked to turn in comparables that I found, which I did (13 of them) and they said they cannot use them because I searched a radius of 200 miles to find the trucks. At this point, I have heard nothing back from them and do not have a second automobile to drive. This company has treated me very unfairly and I am getting nowhere with them at this point. I even made a counter offer of $4600 + salvage rights to settle, which they turned down. I feel like I am being pushed around and that there is nothing I can do about it. It was their driver's fault. Why should I be put out because of this? The claim number for reference is xx-xxx-xxxx.

I have had Progressive off and on over the years, and filed several complaints. Unfortunately the last one taught me the biggest lesson. I was stopped on a State Highway waiting for oncoming traffic to clear to make my signaled left turn. Just as the oncoming traffic cleared and I had started to turn, a car rear-ended us at +45mph. I had a young passenger in my car and was so involved with worrying about him. Talking to the police on the phone, I did not see the driver of the other vehicle actually drive off! Unfortunately even though I knew I only had liability insurance, this not-at-fault accident counts against me with my policies in the future.

That is my story, nothing Progressive was at fault for, and I knew this was the case because I read my policy from bow to stern! Something the majority of the bogus complainers seem to have failed to do. Are there some legitimate complaints here? Absolutely! When this occurs the very first thing you need to do if there is substantial money and injuries involved is contact an attorney. But foremost is to thoroughly read your policies prior to having an issue in the first place!

Collision coverage is being denied and I am being held responsible for my recent auto accident. Incident: On Saturday, November 12 I got into an accident with another vehicle. I was later told by Progressive that my policy will not cover the accident if I was at fault.

Error: 6 months ago, I changed the policy to comprehensive coverage. I have been paying higher premiums ever since. I have now been told that comprehensive does not cover collision. I attempted to get this resolved through customer service; however, I was transferred to what I was told as the wrong department and then was put on hold for an extended amount of time while they found the right person. I couldn't wait on hold any longer and had to disconnect. I later emailed the address on their website and was denied help. I have been with NJ-Progressive since I moved from New Mexico. New Mexico comprehensive insurance includes collision. I was not advised by Progressive that comprehensive does not include collision in NJ, as it does in other states. I have been a responsible customer and have always paid my premiums on time, as well as add more coverage to my policy. I would appreciate assistance in this matter.

Progressive is scam! They put my car in "total loss", asked me to bring my car in with the keys, sign papers and gave me a check (the amount of the car). I went to cash a check---- and what do you think? They gave me a bad check! Also, I just received a letter from DMV that states I need to pay for my car insurance of this car that has been towed by Progressive. Progressive is a huge scam!

We are on a tight budget right after Christmas and we get a bill for $300. Progressive said that "We are sorry but we forgot to bill you last month and we had to make up for it this month". They are so ** ** because if they forgot to bill us, then we are in by $250 in debt to the bank.

Progressive insurance claims reps, I don't know how you sleep at night! Last Feb. 13, 2010, I was involved in an accident where a man on his cell phone crashed into me in the median lane. He took all blame at the scene then revised his statement to the police. 2 weeks later, I received a ticket in the mail for improper left turn. Of course, I contested the ticket. When the other party failed to appear to verify his claim of what happened 3 times, they finally dismissed it. I requested my PIP to be opened as I have liability (which covers my PIP: personal injury protection). They sent me to a biased doctor for an IME (medical examination) which I said I didn't want to go to because they, in sense, work for progressive.

When I did not hear back for over a month and could never reach my rep when constantly calling, I finally got a hold of my rep today (Richard ** **!). What he told me shocked me. He said the doctor said nothing is wrong with me (go figure, biased doctors!). I am a young 25-year old male with my whole life to look ahead too. My life was forever changed on Feb. 13, 2010. I fight back pain everyday and can never sleep at night. I went to a BS chiropractor for a few months and stopped because that crap is a hoax and put me in more pain I felt. Also, I went to acupuncture for over 4 months as it helped a little at times, which they have documented. May I mention that I did everything in my power to help alleviate my pain (walks, stretches, core exercises, stretching in warm saunas, swimming, new furniture, bed, etc.)

I don't know how these people sleep at night. I hope these blood-sucking, inhuman ** get the karma they deserve. I am deeply saddened and my back injuries have made me depressed, literally. I can't do any of the things I used to and I feel so enraged right now. It's a sad world we are living in that people can make money off another's misery. Karma will come back around to you one way or another.

Progressive Insurance claims reps, I don't know how you sleep at night!

Last Feb. 13, 2010, I was involved in an accident where a man on his cell phone crashed into me in the median lane. He took all blame at the scene then revised his statement to the police.

Two weeks later, I received a ticket in the mail for improper left turn. Of course I contested the ticket. When the other party failed to appear to verify his claim of what happened three times, they finally dismissed it.

I requested my PIP to be opened as I have liability (which covers my PIP: Personal Injury Protection). They sent me to a biased doctor for an IME (medical examination), which I said I didn't want to go to because they in sense work for progressive. When I did not hear back for over a month and could never reach my rep when constantly calling, I finally got a hold of my rep today (Richard **).

What he told me shocked me. He said the doctor said nothing is wrong with me (go figure, biased doctors!) I am a young 25-year-old male with my whole life to look ahead to. My life was forever changed on Feb. 13, 2010. I fight back pain every day and can never sleep at night. I went to a ** chiropractor for a few months and stopped because that crap is a hoax and put me in more pain I felt. Also, I went to acupuncture for over four months as it helped a little at times. which they have documented. May I mention I do everything in my power to help alleviate my pain (walks, stretches, core exercises, stretching in warm saunas, swimming, new furniture, bed, etc.).

I don't know how these people sleep at night. I hope these blood-sucking, inhuman ** get the karma they deserve.

I am deeply saddened and my back injuries have made me depressed...literally. I can't do any of the things I use to and I feel so enraged right now.

It's a sad world we are living in that people can make money off another's misery. Karma will come back around to you one way or another.

On Dec 18, 2011, I was hit by a Progressive driver in a parking lot. He was in front of me in a truck turning left. I proceeded to turn left after him. He then stopped in which I stopped and then starting to back up. I honked my horn to tell him I was behind him and he hit the front of my car. He knew he was at fault and since it was my word against his. There were people in front of the business but nobody came forward as witnesses. The police came but since it was on private property, they could not do a police report.

I filed a claim with Progressive the next day. So on Dec 28, I called and didn't get an answer from the adjustor. Then, today I called again and they told me that they only found the guy who hit me only 10% at fault. The adjustor told me that they had a witness who worked at the business where it happened and they said that I was on my cell phone. That was a total lie because if I was on my cell phone, I wouldn't have stopped and honked my horn. He also stated that they had pictures.

I asked him when they interviewed the "witness" and he said Dec 28th. So a week and half goes by and now of a sudden there is a witness!? I asked him for the statement and I have not heard back from them. I am very frustrated at how low Progressive is. I have to come out of my pocket to pay for what this man did to my car. Oh and I was sending my pictures to the adjustor and he gave me a bogus email! I'm so through with this! God don't like ugly and for all those involved in this will get what they deserve!

My husband and I were rear ended while sitting still at a stop light by someone with Progressive Insurance. They are low balling us on the value of our truck which was totaled in the wreck. On the assessment to determine it's value everything that happened to the truck because of the wreck was deducted from the truck's value to reach a final number.

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For everyone ever considering using Progressive Insurance for their insurance choice, please beware. My husband and I were in a motorcycle accident, suffering major injuries, including a broken neck and a traumatic brain injury. We thought we had medical coverage with our policy. Ben was informed he did not have that coverage but his passenger was entitled to $15k for medical care, which would have helped but nowhere near covered the expense.

When filing a claim for the passenger coverage, they denied us saying because we were married, I was not covered. In the insurance adjusters words, "We don't cover family and members of the household because we know that they won't sue the policy holder". Had I been a girlfriend, friend, etc., they would have covered me. They make their decision knowing that I cannot receive additional medical care from the neuro-surgeon without cash up front. We are canceling our policy and will never consider them again for insurance. I view their commercials hypocritical and a slap in the face as they profess to care about their policy holders. Once again corporate greed trumps what is right.

ON 9/28/2011, my fiance was on his way to work when he encountered construction on the interstate. He was sitting at a complete stop when a Progressive insured driver hit him at a rate of speed that exceeded 45 mph. My fiance was injured and we sought same day treatment for his injuries. The same day, the claims specialist from Progressive called to get a recorded statement. At that time, I informed her that we would not be signing medical authorization forms but would provide all needed information. The agent became rude and combative, and we terminated the conversation. My fiance had to see a specialist, schedule an appointment to get an MRI and return to the emergency room.

He missed several days of work and several nights of sleep because of the injury. I called the claims specialist once we began to receive medical bills, I ask her what information she needed. She stated I should make copies of the medical bills, pharmacy expenses and documentation regarding lost wages. I obtained all of that information and sent the package. Two weeks later, I still hadn't received a call or any mail from Progressive. We called to follow up and our agent was not in the office, we called again and she was on vacation. Finally we were able to reach her and she stated that she had not began processing our claim because she needed procedure codes and physicians' notes. This was not requested when I initially asked what information was needed.

Frustrated, I spent another day visiting each doctor and obtaining procedure codes and physician notes. I sent this information via certified mail. Today my fiance called and was told that we did not send billing numbers and that 'It's Christmas, everyone is submitting their claims and your claim is now at the bottom of the priorities list' by our claims specialist. I then called and asked what the difference was between a billing number and an invoice or account number which are present on the documents I sent. I could not get an answer. The customer service representative then began arguing that I had not sent the forms. I told her that I had sent it certified mail and because of the incompetence thus far, I had kept copies of all documents sent in the exact order that I had sent them.

I asked her to retrieve the packet so I could go through the documents with her page by page. I knew I had sent the information for that specialist. The customer service representative became rude and defensive on behalf of the claim representative. I asked for a corporate number because I had previously spoken with the office manager, who was unconcerned and dismissive, and was told that she didn't have to provide that information to me. I found Progressive on Facebook, posted to their wall and Brittany commented on my post and provided an email address to send my information and claim number. Within an hour I had sent that information, 15 minutes later, I receive a voicemail from the branch manager who I had previously spoken to, and gotten nowhere with, in the message, he was argumentative and defensive. He suggested I return his call so he could provide clarification regarding the process.

Progressive has continuously impeded the process by not providing a list of information needed, 'misplacing or failing to receive' our documents, claiming that information sent is not the correct information, etc. Short of notarizing each piece of paper I send to them and sending that certified mail, I don't know what else to do. I have requested a new claims representative or office to deal with because of the problems with our current office, and the request has been ignored. In addition to the bodily claim injury stress and incompetence, we also had to wait 45 days for our property damage to be repaired. Our claims representative, her manager and the entire company have no concept of customer service. Short of obtaining legal counsel, which is terrifying after reading the consumer affairs complaints on this company, I don't know how to resolve this issue.

I am the only advocate, I have and/or can afford. It seems that there should be a third party involved just to be sure that things like 'lost documents' and failure to request all needed information in a timely manner doesn't occur.

Progressive is charging me a $30 cancellation fee since I am canceling my policy approximately one week early since I started a new policy with a new company in order to avoid any lapse in coverage. I thought this is the responsible thing to do and I shouldn't be penalized for it. Progressive, as is the new company, is and are paid one year in advance. Thank you.

An individual insured by Progressive Insurance jackknifed his 18 wheeler on the highway and hit me head on. This knocked my car into the air landing on its nose. I was not at fault for the accident. I am 28 years old and permanently disabled as a result of a TBI and PTSD. We went to arbitration and I received practically nothing. I felt like the whole process was rigged. We could not argue fault at the arbitration. They paid 2 of their doctors a ton of money to slander me. Unfortunately, the arbiters must have bought into it (1 of 3 abstained). I received practically nothing. My life is over. I have had a loose cannon, wannabe goon PI, driving around me in a dangerous manner, practically preventing me from going to my doctor's appointments.

My car was in an accident where it skidded on the ice and hit the median. It's a 2003 Trailblazer with only 45,000 miles on it. They are using other Trailblazers with over 100,000 miles on them as a comparison to give the value of the car. They said they gave me $400 allowance since it is in good condition. I have on my insurance where they provide a rental car at their expense. They are going to deduct the cost of the rental from what they will pay to have the car fixed! I pay extra for this kind of coverage.

I'm a Progressive policy holder, and I was in a car accident in November. All this time, I'm thinking that the other vehicle is at fault, because I wasn't issued a citation, and the police never told me at the scene of the accident that I was at fault. I decided to contact the claim adjuster, since I hadn't heard from him and it's been almost 3 weeks. He was so rude, and argumentative with me on the phone. I mean this guy was a serious jerk. Telling me that it was my fault, and there's no need to dispute it.

"You know, you hit a 3 series BMW, and even if he did swerve causing you to hit him, there's no proof". Really. My car was worth more than that '98 BMW, but was does the other car being a BMW have to do with anything. So I interrupted him, while he was pretty much still arguing, and told him to send me the police report. He sent it, but of course you couldn't read anything on it. He was just unprofessional, simple as that, and he should be fired.

Do not ever ever do business with Progressive Insurance!

They paid a roof claim after a hail storm and told me they were not going to insure my home. I called the GA Insurance Commissioner who said they could do that if they wanted to quit doing business in Georgia. They changed their mind.

Next: Hail damage on my 2006 auto. Send me a check for $800.00. Quotes I got were all over $3200.00! One person told me to go ahead and get it fixed and they would pay the balance. I said not without having a check in the correct amount or a letter stating you would pay the balance. I had already returned the $800.00 check.

Was getting ready to trade, so I went ahead and got it fixed. Sent them the paid invoice. They refused to pay the difference! Then they finally agree to pay me the $800.00, so the check comes in with the bank's name and my name. I cry foul. Car had been paid off for months!!! I send to bank and they send back a form letter stating they didn't sign because the car was already paid off. Progressive refuses to send another check in my name. I am out $3200. They are totally a bunch of rip off artists!

One of their insured ran into my parked truck. I got an estimate to replace the rear quarter panel. There is no rust or body filler in the truck now. But that's how they want to fix it and they say that is all they will do. I don't think it's right. That's not putting my truck back to its pre-accident condition and it was not my fault.

I recently called Progressive to have my automatic monthly payment to be removed from my account. The representative assured me it was done. But, the next month they withdrew from my account without permission. When I have called to get the issue resolved, the manger was rude and even asked me if my husband could give me the money they took since he is on my insurance. It was surreal the way she spoke to me. Terrible customer service and my issue was not handled properly nor resolved. Progressive is the worst insurance company I have ever experienced! What should I do?

In my experience of being an insurance principal for many years, the type of consumer who is with Progressive is the type who should have an agent to educate them. Please remember people that you get what you pay for. Consumers should get their insurance through an independent agent and quite being ridiculously price conscience. The typical person who is insured through Progressive does not have a need for a package policy or good coverages. Unfortunately, you find this out when it is too late.

I carry full coverage on 4 vehicles. My daughter was hit in the back bumper by a SafeAuto customer in March 2011. They paid the claim and we fixed the bumper with the check SafeAuto sent us. In September 2011, a guy hit her in the bumper again. Since it was a busy street, he convinced her to leave the scene of the accident and pull into the parking lot of IHOP on the side of the street where the accident occurred. Don't ask me why. She knows better.

Once they pulled into the parking lot of IHOP, the male driver that ran into her drove away. She called the police department in Edmond, OK where she is a college student in her 4th year. The officer filled out the accident report and it is on file with their department. I contacted Progressive immediately after I spoke to my daughter about the details.

Late in October, I began to get phone calls from a Jennifer Hess in Progressive's Claim Department. She wanted me to provide her with receipts and photographs of the previous March accident. I have no photographs of the vehicle after we repaired the damage that SafeAuto paid us for. I have no receipts either because a family member buffed out the damage to the bumper and we paid him cash. He does not have a business or shop that he works out of.

On November 26, 2011, I received a notice that Progressive was closing this claim because I didn't provide them with pictures of the March incident after the damage was repaired. I have paid and carried full coverage on all my vehicles for 34 years and have yet to encounter any company that required their customers to take pictures of the damaged vehicle before or especially after the damage has been repaired. I have spent 2 months trying to work with Progressive to no avail.

Do you have any suggestions? Isn't it their job to photograph the vehicle if it is so important to them? I have pictures of the damaged vehicle which I provided but no pictures of the vehicle repaired. I never have photographed a vehicle after a repair and I have never been asked to do so.

A little over 2 weeks ago I was rear-ended by a Progressive- insured driver. When they determined that my car was totaled, they offered me a settlement amount that was $1500 below NADA (National Automobile Dealers Association the accepted guideline used for determining used car value among most auto dealers and insurance companies) and $1200 below Kelly Blue Book price (a more commonly known pricing guide used by consumers). When I questioned the amount they told me that was their offer and they would not budge on the price. Take it or leave it.

They furnished me 5 comparable cars and their prices they used to determine the value of my vehicle. First: All 5 vehicles were selected from either a buy here, pay here corner lot dealers or from individuals in the Trading Times magazine. When I contacted the sellers of these vehicles I discovered the following. One car needs (in the words of the dealer) a complete paint job it was totally weathered from the Florida sun. When I asked if it could be buffed out he commented absolutely not, it needs a paint job. Another had substantial rocker panel damage on the passenger's side that amounted to a minimum of $1000 to repair. A third had a rather worn cloth interior with minor stains. Mine had mint leather interior. The other two were from advertisements from 2 months ago, and had been sold.

Now for the real kicker when they priced these cars they did not use the price listed in the ad as their value. They assumed the dealer would take 15% less than listed and only offered me that mount for my vehicle. What a rip off. This company is beyond conniving they are absolutely dishonest. They offer unsubstantiated values (with no documentation to back them up) and refuse to negotiate or even listen to your arguments to the contrary.

My only alternative was to turn to my own insurance company to file the claim. They are currently processing it, and will issue me a check for my car shortly. They will then subjugate the payment back to Progressive for their reimbursement. If you currently have progressive insurance my suggestion is to change to another company. If you're thinking of getting Progressive insurance think again. Do you really want to deal with thieves?

On December 19, 2010, my husband was taking my son to work up the road. When my husband took a left turn, he stopped at the stop sign, all was clear. There was another car coming from the opposite direction that saw my husband taking the left turn.

We live in a corner home so the stop sign is outside our bedroom window. When my husband took the left turn with our son, a 2-time DUI driver coming at the speed of 80 miles an hour hit my husband's Kia, at full force, applying no brakes. It was a loud explosion and I had this horrible gut feeling it was my husband who got hit. I ran outside and to my horror, my husband was hit and went running to his car. Many people had come out of their homes. He was unconscious and my son who was sitting at the back, was caught between the front seat. The drunk driver had two prior DUIs and tried to run away from the scene, but witnesses stopped him until the police arrived.

He only carried the minimum coverage of $25,000.00. He had have the same insurance company. We had under insured motorist of $250,000.00 per person. My husband was my caretaker for the last 5 years before this tragedy happened. My husband's skull was split in back and he suffered 2 subdural hematomas and 4 broken ribs and broken knee cap, and ruptured spleen. Progressive has given both of us and our son nothing more but torture. They put my husband through a 4-hr deposition and the 3 hrs of that had nothing to do with the accident, but they purely character assassinated my husband who was struggling and confused through it all.

I have a video of it and I can't even watch it. Things got a lot worse, as I will write in consequences. He never got the help he needed going through batteries of "Injury Clinics", playing down the seriousness of my husband's injuries. Can you imagine trying to give him physical therapy with these injuries? With my bad health issues to top it off, they just gave us a miserable time arguing over the phone with us. My son's attorney never sued neither the DUI driver or Progressive. We have a witness statement given to the police that saw everything.

I had accident with another Progressive driver but this driver only had liability, whereas for me, I had full coverage! So guess who was said to be at fault?! I was the one hit. Now Progressive is raising my rates by $70/mth and dropping me from all the "supposedly discounts" I received from my initial sign up. When I called in the claim, automatically they assumed I was taking ownership of the accident. And they tried to convince me not to pursue the other driver because it would take so long for me to get my damages paid for. And they said that I should just take my vehicle in for repairs as soon as possible. I waited almost 2 months for them to say well "You were more at fault" and my damages won't be covered unless I pay my $500 deed. But a month prior, I wasn't at fault! Now I'm left disputing this "at fault" accident on my driving record so I can switch to a more reliable provider!

On October 6 of this year, I was involved with a Progressive Insurance. Unfortunately, my own insurance had lapsed the day of the accident. I received a statement from Progressive saying that the damage to the insured was $1,801. There was no invoice or breakdown on what was repaired. I was told that I could pay this amount in cash, credit card or money order. On November 18, I received another letter from Progressive and this time they are requesting that the BMV suspend my license until this claim is paid. But the biggest shock was, the new claim amounted to $2,167! Still no invoice or breakdown of what was done.

I have taken this to my attorney even though I am a paralegal. I need an additional assistance in this matter. Progressive also did not include pertinent information, in fact, they claim that they didn't know what county the accident occurred, my driver's license's number or my age. For a company who claims they are the best, they sure don't appear to be intelligent in their investigation. By the way, the insured didn't show proof of insurance at the time of the accident.

I enjoy reading these complaints on various companies from time to time. These sites are vital for customers to have a voice and band together at the growing corporate country we live in. Companies are becoming much less accountable and much more hidden behind "customer service walls" and the inability to confront the decision maker.

That being said, I do try to remain objective when reading them and I find insurance company complaints are among the most grossly ignorant and utterly ridiculous of complaints out there. I find the vast majority of people complaining about insurance companies have no idea what they are saying and I can picture a Pabst Blue Ribbon in their hand as they say it.

It's funny how people state things like "they denied me" but do not explain why they were denied and then go on to say how they pay premiums and this is what they get in return. The funny part is for a company to deny a claim or a policy, it takes a tremendous amount of proof or circumstances since the ability to litigate the company is very easy for bad faith cases. You were denied because you didn't pay, you committed fraud, or you ignored the thousand warnings they send, email, text, and call you about the policy.

I compare these complaints to people stating casinos are cheating because it is so hard for the consumer to prove it so they can and do cheat. The ignorance of that is astounding. Do you honestly think a gold mine like a casino or an insurance company is going to cheat you to get a few bucks and risk their billions on getting caught 1 time? If you do, you're an idiot. Plus, a company like Progressive has 30k+ employees, so one evil man at the top won't be able to cheat you without everyone down the chain being on board.

Finally, people/ customers are the crooked ones, certainly not everyone, but a decent minority are trying to cheat the insurance company. Some how insurance got a bad rap in the media. How? Lawyers that's how. Injury lawyers are vicious sharks at the bottom of the legal community barrel and they convince innocent people that insurance will screw them if they don't lawyer up. This increases premiums and gets claims denied when the company was willing to pay something but not a ridiculous amounts lawyers try to get. So keep complaining on these forums and I will continue to laugh at uneducated people's confusion.

11-4-2011 had accident got hit at intersection after I had stopped at sign . Everything with claim was going great until the check came. It was addressed to me and Wells Fargo only. Adjuster said because they are lien holders. I told they do not make my payments to Progressive Insurance. I do because after getting runaround from Wells Fargo and told they would take it as payment to the balance. Asked if I take car to my repair shop was told fine. Both repair shop owner and adjuster talked and got info on the phone. Well it gotten out of hand. The adjuster somehow put wrong numbers in system and started a discussion that now leaves me without repairs and the owner had order the repair parts the parts are there waiting on me but adjuster won t give check saying he still needs tax number .

Progressive charges you a $50 insurance cancellation fee.

Worst company ever, and I can't believe they are pushing snap shot. I was moving from Kansas to Virginia, I was current in all my payments to Progressive and all my home loans bills etc., but for some reasons mid-travel, progressive decided to cancel my insurance. No notification, heck they didn't have time to file it, or send notice, or anything else, just boom, you are no longer insured.

I had made my July payment before making the move to Virginia. Mid-month of July, we received a noticed that they had canceled us no reason stated, and no refund of the July payment. To tell the truth, with the customer service provided, I figured I was better off without them and went to State Farm. What gets me, is their latest scam, the snap shot crud. Wow, lets come up with the best invasion of privacy we can, that we can cancel people for the smallest of reasons, and people are doing it. Come on. Think. This is just their way of spying on you, run a light go, 2 miles above the speed limit, and boom, they can cancel you next.

We got lucky. We did have a breakdown mid-trip, contacted Progressive, and told we did'nt have coverage. Thank goodness for people that actually care. The tow truck worked with us for the tow, and the repair bill. If it had been up to Progressive, we would have been left on the side of the road with 3 young kids aged 7, 5, and 3.

Progressive repeatedly messed up our billing, resulting in a lapse, at which time, I was rear-ended (at a red light) by an uninsured driver. Progressive denied this claim, and I'm footing $5,400.00 worth of auto repair, and dealing with small claims court. Then, they use this claim, which should be a no fault accident, because I was stopped at a red light, to claim that my insurance will go up $1,000.00 a year.

So I've paid insurance all year, and not only was I not covered by my insurance, but I am also being penalized for an accident that was not my fault. You suck horribly. I'm a small business owner and I will let everyone know, how shady this company is. I'll tweet it, Facebook it, and notify clients that come in. $5,400.00 in the hole up front, and $1,000.00 per year for the rest of my life? I'm switching to State Farm tomorrow.

My past experience with Progressive hasn't been the most pleasant, in addition to being charged higher rates than most. I was curious to try them out to see how they conducted business according to their cheapest rates advertising claims. So after trying out Progressive and a couple other similar insurance companies, I ended up switching back to State Farm who I found to be one of a few straight up insurance companies. Let's face it, all large companies are good in diffusing the true facts when it comes to promoting themselves, but some really max out their AD claims to borderline legal.

As a Marketing & Advertising Director myself I can comfortably say that most large companies will tell you what ever you want hear, simply because most people will fall for what ever they do hear. Never assume what something may be just because someone say's so. Always check out different companies and compare service, product and rates before making your decision.

Insurance company is using incorrect credit information. Credit report was pulled and used to raise rates. The information shown says I have no active lines of credit or loans. However, my mortgage is the process of transferring lenders and submitted to the credit bureaus on October 1st. Progressive pulled the credit information on October 7th and the credit bureaus did not have the information updated. I have tried to have Progressive work on correcting the issue and they are unwilling to do anything. I have offered to pull a credit report and have it sent; I have offered to have the mortgage company correct the issue. I was told that if the info was updated at the bureaus that my rate would change. Now I am being told that it will take a minimum of 1 full year. In trying to correct the issue not only they unwilling to help they hang up on me when they are "transferring the call."

My policy was setup up, way back, to be automatically debited from my account. I recently bought a house that needed some work. While I'm packing, getting the other house ready, and moving in, I didn't realize that my account was under, and Progressive tried to withdraw the money, twice. My new house didn't have internet, so there was no way I could have gotten to my emails. I got hit with $150 in overdraft fees.

I can understand trying once to take the money. But if it didn't work the first time, why are they trying again. I got no phone call, no letter, nothing. All I got was a cancellation notice in the mail.

Tim ** / progressive complaint 11/1/2011 **. If you would please send me a reply to this message. This is the only way I could find on your server to get email to you. Thanks

I was hit by a car, while waiting, at a stop light, on my motorcycle. The impact knocked me 95 feet, destroyed my motorcycle and me. The person who hit me was under-insured. I have under-insured coverage with Progressive insurance company. After 7 months, I have yet to be compensated by Progressive.

They transfer me from one "litigator" to another. Still, I have not received compensation for my injuries. I am unable to work due to many injuries. Progressive just comes up with reason after reason to delay, and make absurd statements to me. I need a great deal of medical treatment and have extensively lost wages. Progressive just tells me to go back to work with the injury. I have even given them a narrative letter of disability by a board-certified physician. They have not even reviewed my claim with any physician. I have provided the documentation of many physicians in writing. Progressive also repeatedly suggests that I drive and work while they on a staggering amount of medication; used to survive the intense pain and cramps. Driving under the influence would be illegal, as well as dangerous to me and everyone else.

I believe Progressive is acting in bad faith, delaying and possibly in breach of contract at this point. As a result, they are forcing me to sue my own insurance company to get compensation and medical care. They are not even providing me compensation covering any of my surgeries. To me, this is unbelievable behavior by my own insurance company! I suggest to anyone purchasing insurance to be very careful to read the complaints in this forum as these are likely true and you may waste your resources. When you're injured the last thing you want is to have to deal with a heartless insurance company on top of the injuries. This country needs insurance reform in the worse way. Record all of "your" phone calls if legal in your state like it is in ours. This is America, Stand your ground!

I am disabled and have a computer, but it's not working. I own a car, but I cant drive which is why I have a driver. Her name is Christine **. The agent we go through is never in. He is in partial retirement. The complaint is my insurance was due on the 28th of October. She, Christine, went up there several times but he was not there.

Last month she had to have him come to her house, because I just call and and only gets his answering machine. I have my money to pay, but cant get hold of him. I don't drive, as I'm disabled. I need insurance in case of store or doctors. Now, I tried paying and I still am not getting any answers. I have no insurance now because i could not get a hold of the agent.

I think this is wrong. My driver Christine had her husband in the hospital in critical care, there is proof that she made several attempts, many calls but no answer received. The agent was not in his office. He has time. He should be in but is not. Now, I have doctors' appointments, places to be, and I have no insurance. It was my 6th month with progressive. I will not be able to get insurance anywhere and my premiums will go up on a 1998 Chevy Cavalier. I would have to wait a entire month, but I wanted to stay with progressive. She always paid this for me. I tried and she tried. My insurance was due the 28th, Please email me at **, my daughter will check my email thank you

I am a disabled man living on about $1,000.00 per month. Progressive tells me in order to insure my belongings, I have to have a state certified individual appraiser compile a list of my personal property. They must take pictures, look up each item and certify that the items are there in the motor-home. I took pictures looked up each item and gave them a copy but this was turned down. I contacted an appraiser who on her page advertises eBay, and asked how much it would cost to do this. She informed me to do this work and she works with a friend. She gets $175.00 per hour and her friend gets $100.00 per hour. So it would cost $275.00 per hour to have the items like my camera, deck and monitors, appraised to satisfy the requirements of the insurance company. How is it that an insurance company can team up with the state and force poverty? This is out right theft.

I'm experiencing exceedingly problematic claims processing in estimating, valuation, repair, and/or salvage of my vehicle under the comprehensive policy.

I haven't received loss wages in over six months. They keep using the guise of verification. With millions of dollars, they have the means and expertise to verify and also know the appropriate release forms.

I was involved in an accident in June 3011. Mike Lochan, Vijendra Lochan Insurance LLC, broker for Progressive West Insurance (PWI), was called about it. Later I received a call from Progressive West. The automobile was repaired while being investigated as to who was at fault. My car was finished with repairs on July 18, 2011. On July 18, 2011, Mr. Lochan called me three times that evening looking for my wife. The third time, I asked him why. He said that he had an underwriter on the phone. He said that he wanted her to take me off the insurance policy because the premium was going up with me on it. I asked him, "Who are you to tell my wife to take me off the insurance?" He said that I was at fault and the rate would go up. I told him I was not at fault and to send in my photos of proof. He said that was what he was going to do. We had heated words and I hung up the phone. I told my wife. She said that she had talked to him and was backing her husband's decision.

On July 22, 2011, I was contacted by PWI. Everything was good and I was not found at fault. I thought no more about it. On September 7, 2011, I was hit by a driver who went through a stop sign. I called Mike Lochan and he did not answer. I called PWI directly and filed a claim. An hour later, I was called by PWI saying that I was not insured. I told them that it was ridiculous, and that I am insured. They said that I've been taken off the insurance policy by Tanika **.

A half an hour afterwards, I fell out and banged my head on the ground. I was seeing doctors, therapists, physical therapists, psychiatrist, and psychologist behind this incident. I've been investigating this on my own. No lawyer would touch it. Mike Lochan (Vijenda Insurance Company LLC-Millbrae, CA-Progressive Ins. ) purposely took me off the insurance policy behind arguments. I gained access of the documents yesterday from PWI. There is no written signature nor electronic signature of Tanika ** on the documents. PWI took face value, the administering of these documents to them without protocol of the insurance broker that contracts with them.

I need help. I need help now. I want to sue Vijendra Insurace LLC-Millbrae, CA (Mike Lochan) and Progressive West Insurance (PWI) for negligence, fraud, and faulty practices not covering clients' interests, and more for damages occurred, pain and suffering. I called Mike Lochan. He began using profanity, calling me ** and texting me ** over and over again on 10/13/2011. I will be filing with Better Business Bureau and small claims court. And I will be filing a civil suit against him and the LLC that he works for and against Progressive West Insurance for not believing me, not knowing that they sent me proof to support my grievance.

We have used Progressive for our auto insurance for a number of years and had diamond status. We had been happy with the rates and service. So, last year we decided to switch our homeowners to Progressive as well. Unfortunately, after the year was up, we attempted to pay our homeowners bill for the next year. But they canceled our policy with no notice! They sent us a notice of our rate change on the 10th. We went online to pay on the 12th and there was no policy. So, we called and they said they canceled us on the 7th! When we asked to reinstate the policy, they quoted us just short of double what the renewal quote listed from two days ago, sighting increased claims in our area! We tried to get some sort of assistance on the phone for 2 hours. They told us that we either pay the increased rate, with no reasonable explanation for the increase, or take our business elsewhere. This includes four vehicles, a boat, and a house. I cannot believe how rude the customer service was and the fact that they would cancel us without any notice, refuse to reinstate our policy, and then try to double our rate on a "new" policy.

It is the worst insurance company ever! Don't get rear-ended by someone if you have Progressive Insurance. Even if you're not at fault, they will stick you with your own medical bills. I got hit from behind, and I was told to see a doctor which I did. Now my own insurance company Progressive is telling me that the accident didn't cause me any harm. And I'm stuck with the bills, even though they told me to see a doctor. **! And yes, I did have full coverage!

The star is rated at a one, not to say Progressive deserves a 1 out of 5 rating. They deserve a 0! Our 19 year old daughter had an auto policy with them for 3 years. When she had an accident related to a deer, her car gets towed and police verifies deer accident. They argue the claim and don't even look at the car and won't pay the tow. I later found out they have been deducting from her policy little by little since the day she paid the full premium and mysteriously using the word 'policy change' in their records.

We are lucky no one is dead or injured because they would have gotten out of this. Insurance fraud, breach of contract, illegal use of my credit card (which I only put in the numbers once for my daughter's renewal) are reasons why my daughter goes to cancel the policy. They refunded my credit card and asked my daughter if she is cancelling the life insurance policy which has the the Progressive as beneficiary. I'm at a loss. Progressive seems to be the only winner with all of our money and phoney policies.

Recently, I got a Progressive policy on my car. I hit a deer and have full coverage including rental on my policy. They are refusing to settle the claim or provide a rental because they say a lengthy investigation is necessary to determine their liability since the policy is a new one. They are even demanding detailed cell phone records from me for the two weeks prior to the accident.

I bought a policy from Progressive Insurance almost a month ago. I explained my situation that the car was registered in another state and I am going to temporarily drive it in PA. I asked several questions to make sure that they can handle this situation. The guy on the phone was so in rush to make me buy the insurance!

After a month, I received a letter from state of origin's DMV saying that they need proof of insurance from that state. I called Progressive to ask for help and see why they did not report to state of origin's DMV. Then, I have been told that they will not send the proof of insurance to the state of origin and I should switch to other companies that I used to have contract with because they used to send the proof of insurance for me! They also mentioned that I get refunded fully! I had no choice other than switching back to other company that used to cover me and had sent the proof of insurance to the state of origin. I actually ended up paying 1.5X more to switch back!

Then, I called Progressive to cancel my policy and they reduced almost 1/3 of the money I paid for the problem that they made for me! They could have informed me when I was buying the insurance that I will be in trouble because they won't send the proof of insurance to the state of origin. Also, my license plates may get suspended if they do not provide them with that report! I am totally unsatisfied with them and couldn't get fully refunded. Their supervisor said, "We will not give your money back only because you are upset!" They did not care that I am a student and I can't afford their stupid mistake.

I can't believe that I have to give a whole star! My car was stolen in front of my home, early morning in August. I contacted the police and then filed an insurance claim. The Progressive agent, Benjamin **, came out to see where the car was taken from. He was polite and told me that it would be found. I called mid-month upon receiving my car statement. I specifically asked if I should pay it as usual. He took my finance company information and said that it was his job to contact my loan holder.

I called again on 8/28 because my car rental was going to end and I wanted to know where the claim stood. I was told that it would be a loss. He was going on a vacation the following week and would start my paper work. Two minutes later, he called and said that my car has been found. When I looked at the car, I was very upset. There was not much body damage but the seats were wet, there were drug residues through out, and the locks didn't work. I didn't have any idea if it would run. I asked how I would know if it was safe. Don't I need someone to inspect it? He said that they were inspecting the car. He also said that he couldn't understand why I was so upset and that I should consider myself lucky. I said, "We can't inspect the car because we are not mechanics."

At that point, my polite interactions with Progressive were done. I was told to figure out where I wanted it taken by the next day. His rude and unprofessional manner made me want to speak to his manager, who has been even worse. The answers given to me were, "That's not my job," "Not my problem," "That's none of your business," and my personal favorite, "What do you want me to do about it?"

They have refused my requests to work with a different agent and I was told no when I asked to speak with a supervisor. Thank God I took my car to my garage for repairs. It has been a battle for them to get things done right and still no check from Progressive. It cost me $500 in deductible to have my car stolen and they refused to give me a car rental for the month it has taken for repairs. I have never encountered a company so rude, unhelpful and unprofessional--that includes the DMV!

There was an oversight on the due date of my insurance bill and an accident that occurred. During that period of time, I was uninsured. It resulted in my insurance rate to balloon from $720 per 6 months to $2,000 cash with no monthly payment allowed. I checked and found that Progressive never informed my prior insurance company that I had contracted with Progressive for insurance. It caused my previous company to issue a cancellation notice. Progressive only cares about getting money from the consumer. And they have no compassion for minor errors. The supervisor stated, "Progressive complies with all MA insurance laws." Yet, the law concerning notifying previous agency is overlooked. My opinion is that Progressive complies with the laws as it suits them.

I got a quote online for auto insurance for $38/month. When I went to sign up a couple of days later, the price jumped to $54/month. I asked why and was told that there was a rate increase for my area just the day after I received my quote (this I later found to be untrue, as none of my family's or coworkers' insurance rates went up). Since I had already filled out all the information required, I decided to go ahead with the insurance.

At the end of 6 months, my rate jumped to $69/month with no claims or tickets. I was told this was because all of the discounts that were applied to my policy for the first 6 months did not apply for the second 6 months of my policy. I cancelled my policy a few days before my policy ended and bought a new policy elsewhere for only $40/month and was assured that it would not go up. I was also told that what happened to me is a common theme with Progressive.

After cancelling, progressive deducted $69.52 from my account. I called them and they said that it was a mistake and they would refund it. I reported this to my bank and they cancelled the withdrawal. Progressive is now harassing me online saying that I still owe them $20. I have warned them that I would report them to the BBB and Illinois States Attorney's office if they continued to harass me. I am still receiving e mails from them and consider it harassment.

In June of 2008, Indiana was hit by rain storms. Martinsville and the surrounding area got thirteen inches of rain in six hours. It was a real bad storm. All the officials have called it a bad storm. The state, federal government, county and city have called it a storm. We were insured for storm damage with Progressive, but they bailed out on the nine counties of families calling it a flood. We don't even live near a body of water. It was a storm--flat out.

Progressive obtained a credit report from Experian and based my auto renewal policy on that information. They failed to contact all three credit agencies. My financial institution used one of the other credit agencies to report my credit history. Progressive will not run a credit report on the other agency and Experian will not amend the credit report since my financial institution does not do business with them.

My wife's car was hit by another vehicle and she called the police. The other person was guilty and it was written in the police report. They don't care. Tomorrow, it is going to be a week since we called a Progressive representative and the representative said "there is nothing they can do at the moment". We left the car at the Bodyshop because there is a noise in the front wheel but they can't even send the adjuster. They can't pay for the car rental either.

One of the cars on my insurance policy was canceled without my knowledge. My husband was hit by a car that ran a stop sign. Now, he has a concussion. He called to report the accident but the car was not insured. We were never notified nor requested cancellation. I don't need an attorney to contact me because I have one and they'll be in touch with the insurance agent's office.

I have been with this company for ten years. Me and my husband have Diamond status with them. Which means we don't have any accidents or tickets on our driving record. I called about my cracked windshield and it took them a month to replace it. Then, I dropped the coverage on my husbands car down to storage and they still charged me the same. I have called a dozen times and every time they give me a different excuse and they wont refund me the money that they over charged.

They increased my coverage which I didn't authorize and by the customer service women and her boss, it is my fault. I even had customer service say that my rate went up because there were an increase in claims in my area. So basically, I am being charged because people can't drive which has nothing to do with me. I have fired them and I am still battling to get my money refunded.

I gave them a star only because it wont let me give them a zero

I filed a claim through my insurance company after having an accident that the other driver was cited. My commercial vehicle was damaged severely. My insurance company, Progressive, took my vehicle in to do the repairs. The accident happened on 5/3/11 and it is now 9/16/11. My vehicle is still not fixed, they have returned it to me twice now and said it was done but I found major mechanical issues and unfinished bodywork. When I contact them I get nothing but the runaround and am told to talk to this person, then that person. This vehicle is a major source of income to me. As a result, I am almost bankrupt and they are still charging me my monthly premiums of $4400. Nobody seems to know what is going on. Now after them failing to fix my vehicle right, I took it to my shop. They in turn fixed it after the adjuster examined it. Now they are refusing to pay the bill.

I saw a Progressive Insurance ad to "bundle" other policies with their new home owners insurance. I had been with Progressive for about 18 years and I trusted them. They quoted me an unbelievably low amount for my main home in Colorado and my second home in Arizona, which I was renting to a family, and I cancelled the 2 existing policies and paid full years for both new policies.

Had water damage in both bathrooms, the water was leaking into the tiles, and that led the ceiling in the garage to crash. For two weeks, no one from the insurance company responded to my claim. Finally, someone called and told me why I haven't done anything about the damage yet. They can cancel my policy for this!

Finally, the adjuster came after 2 weeks, looked around and left. It has been 2 weeks since then and I have not heard back from them. My adjuster, Dawn ** has never called back. The supervisor's voice mail is full so cannot leave a message. When I got through to a customer service representative, she informed me that there are no 'new' notes on my claim so she can't help me. Said I should look on the website. I registered on their website and cannot find a claims status link. I am not sure if I should be fixing the ceiling and both the bathrooms because I am not sure if the insurance will pay for it. Do they want me to use some specific company for this? This is my first home thus this is my first time dealing with home insurance. It's the worst experience possible!

My vehicle was hit by a vehicle insured by Progressive. My vehicle was totaled out by Progressive and I received a check for 30 percent of the value. I never assumed liability or agreed to be at fault. Three weeks later, I get harassing phone calls and a bill from Progressive saying that I owe them $3,273.53.

On August 9th, my parked car (I was not in it) was backed into, so I filed a claim with both my insurance (Gieco) and the other person's insurance (Progressive). The damage was minimal. There were a few deep scratches and the paint was coming off in that area. I was told that it would be a week of waiting until I heard back from them (which was long enough!) and I could not get my car fixed yet.

After calling back two weeks later, because I did not hear from them at all, they informed me that the other person has taken the blame, but there is a problem with the coverage that they needed to "investigate." They informed me that they would call me back within 24 hours. Four days later, I called back and there is absolutely no progress.

The sales representative has been away from the office for those four days and says that she has not been aware of the situation that has been going on since August 9th. Her only response was that she will give me a call back tomorrow. After waiting for that day to pass and never receiving a call (no surprise there), I have decided to hire an attorney. I am relieved that I will hopefully never have to deal with Progressive again after this.

My wife was hit by a Progressive insurance carrier. This is the most run-around of insurance companies that I know of. They replaced her bumper with an aftermarket bumper when we specified O.E.M. They said it was unavailable and was harder to find. I made one call to a dealership and bam, they even had it in stock.

So I let them find one, after mentioning I found one. I didn't mention where (Baker Jackson). This is now the third attempt at fixing this bumper and they are not living up to their agreement nor their expectations.

The employee has been very rude and it seems they are all hard of hearing when it comes to details. The adjuster himself was a complete idiot that would not stop calling my wife after the fact she already sent him an e-mail telling him to stop and contact our lawyer regarding any future discussions. We mentioned it needs to be looked at by a dealership since they cannot get it right and the dealership said in order to properly look at the bumper, it has to be removed and Mike says, "Oh, no we cannot accept responsibility for that."

Good thing we did not take it beforehand or we would be in small claims wasting our time on this. Ridiculous. They even tried to settle the claim the moment we first walked through the door with an embarrassing number to even a tail light break, if she had one.

There is a really good reason they have nice shiny clean cool buildings to work in. Can you say scam artist of the years to come award?

My car was stolen in July 2010. When I reported it to the police, they called me about thirty minutes later just to say that my car was burned and became a traffic hazard. I went to identify my car as if I was going to the morgue to identify the body of a "loved one". Progressive Insurance informed me that they would do all they can to help me. They asked for 2 years of my bank statements, credit reports, taxes and W-2's for the past 5 years, phone records for the past 2 years, and an examination under oath on top of all that. Then they denied my claim saying that I had this done or did it myself. This was my only means of transportation and I had valuable items in my car when it was stolen. They were in the glove compartment, so they couldn't see these items. Why is it that consumers are done like this and have to just deal with the consequences? I would love to hire an attorney, but I lost my job due to all of this. If you can help, I would greatly appreciate it as I don't know what to do at this point.

I paid my premium more than 10 days in advance of when they said they would cancel my policy. I know that they received my full payment well in advance of the due date which was 30 June 11. They canceled my policy and now I have to re-register my car and obtain a new insurance (The car is off the road for the time being).

They are liars and their customer service is awful. I tried calling several times when this occurred and I got into a loop with every option I tried from getting my bill status to requesting to speak with a customer service representative. Then, I was disconnected. After several attempts for a week, I gave up. I am having my family, who is using Progressive, go elsewhere from this experience. When I say they lie, it's because they quote one price and then change it at the next billing period.

(Note: FYI, I have a clean driving record and am 52 years of age).

I have been a loyal customer of Progressive for 13 years. My vehicle was hit by a neighbor while parked in my driveway. The neighbor took the blame and I used Progressive's referral body shop. I experienced multiple customer service issues from different levels of their claim department.

The body shop was a terrible referral by Progressive and the in-house Progressive agent at the shop was of no help. Progressive had no follow up in pursuing the neighbor and I was forced to pay my deductible. Once my deductible was paid, everyone disappeared. I'm terminating my policy and I'm disappointed that I stayed with them for so long.

If I could rate this experience as zero I would! My heavily pregnant wife hit a deer about six weeks ago. All was good to start with because we just had the vehicle towed to the repair shop. Then the lies started.

First of all, we were told it would be just a few days until we would be back on the road. Then maybe a couple more days, well a week and a half later, we finally got the truck back. All looked good until we drove it. My wife was dealing with the agent at this point, when he became rude to her, I took over. I was speaking to the agent's boss and he arranged for the truck to go back to the repair. We then got it back after a few days and still the same, and it even got worse, the lights turn off when you put the blinkers on, the battery has loose connectors and we have two horns.

I called to complain and was handed back to the same agent who now says it may not be due to the accident. Well it did not do it before. I finally managed to get it back to the repair shop and spoke to the owner who was very defensive and pretty arrogant at this point. That was the third time and guess what? Still the same problem! I was pretty annoyed at that point so I took the truck back again and asked for a rental as this is not our fault that it had to go back to the shop again. The agent tells me there were not rentals left in town so I called a couple of companies and they said they have plenty. We just got the truck back for the fourth time and it sounds worse than ever.

At this point we are thinking of speaking with a lawyer. We're very disappointed with Progressive!

I have had my auto covered with Progressive for over three years, and got the Progressive Homeowners Insurance when I bought my house not even a whole year ago. My rate was great, but found that when time came to renew, they wanted to charge me hundreds more than what I was paying...without any notice (after already sending me a notice in July that it would stay the same--payment due in Sept).

I happened to be reviewing my auto policies when I checked in on that and found out. It took them a week to call me back, and when they did, they told me that my "coverage" was increased. I asked them why. I haven't made any claims and nothing had changed from the previous year. She said that they have determined that if my house (bought at $130K--now less than a year later, valued at $115K) was destroyed, they estimated it would cost $216K to rebuild (before this, it was estimated at $166K).

That is ridiculous. That's more than $100K than what my house is even valued at. Needless to say, I'm on a hunt to find new insurance.

I had car trouble on the highway at 6:30 pm. I called Progressive and was told that because I didn't have the exact mile marker, although I knew within 10 miles on a limited access highway, that they couldn't help and that I needed to call 911 instead. After several times on hold, the representative told me they could help after all.

Then after taking all my information, she told me they couldn't help me because I didn't have roadside assistance after all. After several more times on hold, she realized that she had pulled up the wrong account and yes, I did have roadside assistance. She told me that she would get a tow truck sent out and would text me within 5 minutes.

Next, I did not receive a text, but rather, 15 minutes later I got a call from a man who told me that because we were 250 miles from Albany, it would cost me $600+ for the tow. I was actually 42 miles from Albany, so once again, I sat on hold until he was able to figure that out. Also, as it turned out, because I was on a limited access highway, I had to have the transit authority pull me off before Progressive could tow me. The representative told me that I should call with the location to which we were being told, as soon as the tower came, so as to reduce wait time. Although I called Progressive immediately, it was such a horrible phone system that I didn't actually get hold of a live person until we were already at the exit. The tower would have been happy to pull us on into Albany, but Progressive would not authorize this, even if I paid out of pocket and asked for reimbursement.

So next we had to wait for the Progressive tow. When it got there, the tower told us that he couldn't pull our car to the dealership because the dealership was not aware the car was coming. Instead, he would have to pull the car to his shop overnight and to the dealership in the morning. Since our car was loaded with vacation things, luggage etc. and we had no idea where his shop was, this was not an option. In addition, the tow truck driver told us that he couldn't take us with him. He was prepared to leave my husband and me at an exit on the highway, 42 miles from home.

At that point, I sent him packing and took up a brand new membership with AAA who took care of us in excellent fashion.

The cost to repair the damage is $4345 but Progressive Representative (Christopher Crandall) told me that there will be multiple claims with multiple deductibles for it and offered my $200 which I refused.

I received my renewal policy with a bill from my homeowners with Progressive. It went up over $250. This is the renewal policy with the premium bill in writing. I called Progressive and after calling 4 or 5 times in a 4 hour period and being on hold for well over 30 minutes each time I finally got through to a so called customer service agent. I even one time did the menu for get a quote and someone picked up right away. So they proved they are more concerned about trying to get new customers and do not care about the paying customers they all ready have.

I told the so called customer service agent that if they are going up that much maybe I need to check with other companies. He said he would try and give me a better rate if that would keep my business. When through all the red tape and when it was all over they went up another $79. So I told him put it back like it was and he said he could not do that and I would have to pay the additional premium even thaw a I have a renewal written policy with a cheaper premium.

To me this is nothing shy of bait and switch, which is illegal. Yes I will be switching for sure now and have found rates $500 cheaper!!!!!!! I am all so in contact with the Insurance Commissioner office and they are sending me a form to feel out as they think this may be questionable practice.

Angela Holcomb / Sierra Smith were the adjusters assigned to my case and as of today I am still getting the run around. I was at work and a contractor came into my office to get a check when leaving he didn't compensate for the long trailer he was pulling and clipped the right passenger lights and lift gate of my vehicle. I called to file a claim and gave a ton of information, the next afternoon Sierra Smith called and took another bit of information and at the end of wasting my time told me they were not able to reach the insured but the policy number I provided was not active and I should file this with my insurance. I called the insured and they called progressive with me on the phone and progressive told them that they told me that b/c they had not had a claim filed by the insured and didn't want to file the claim without speaking with the insured. she filed the whole claim again for me (the insured) and they gave her the same claim number as they gave me.

So I called them back after she talked with them yesterday and it is 8pm the next day 2 phone calls and 2 emails later still no response. They obviously don't take care of the claims against them. This is horrible, I wasn't even in my car! How fair for me to have to file my insurance because they want to lie, steal and cheat people out of insurance money but they sure want the premiums that they all pay but won't take care of their insured when it is time to!

My car was hit by a company truck on 6/7/2011 and I paid full coverage insurance and my claim representative Andrew ** has very very poor customer service skills. I can't run the air in my car due to the accident and I was advised by Progressive to not raise the hood so my dealership can't look at my car.

I live in Phoenix, AZ with a daughter who is chronic asthmatic and not for sure how long this will last with Progressive, going after the other insurance company in getting my car repaired. Once all is said and done, I will be changing insurance companies. I'm very upset with the service I'm receiving from Progressive.

I have been with Progressive since 2005, and the longer you're there, the more discounts you get with them or any other insurance company if you have no lapse in coverage.

I recently dropped insurance on my Acura in VA because I was moving to HI but they told me they would give me a small policy until I buy another car in Hawaii, that way there will be no lapse in coverage and I can keep my rate. When I got to Hawaii, I bought a car and notified Progressive that I moved and got another car.

The lady started a NEW policy on me like I was a new customer, therefore my rates went up. I tried to switch to state farm because the rates are cheaper, and I have to show them at least a year of continued coverage with Progressive to get a good rate, and the longer you have been with an insurance company without a lapse, the better the rate. So this lady really screwed me up and it looks as though I have only had insurance with Progressive for a month! So now I'm paying $100 more a month because of someone else's stupid mistake!

Thanks, Progressive!

The other driver STATED he was already on the intersection making a left turn with a yellow arrow. I had a green light proceeded to move forward across Red River Rd at 38 1/2 st intersection and was struck midway across the intersection. They said he had the control of the intersection based on his statement. He was not on the intersection when I entered the intersection on a green light to move forward. The other driver stated to me after the accident that he was not paying attention and was responding to a horn beep to get out of the way quickly.

I've been a customer with progressive insurance for years, spending enough in premiums that I could afford to buy two cars. When they raised their prices, I stayed with them even though they weren't the cheapest. I thought that over time, a customer builds loyalty points with a service. The more patronage you give, the more service you receive.

Recently, one of my five vehicles I insurance with progressive insurance caught fire. While driving the van, fire came from under the hood. Pulling over, the fire was put out with a fire extinquisher. This saved the majority of the van, but of course several items under the hood were lost to the fire. The van was towed to a trusted and highly rated mechanic, and a claim was filed for fire damage.

Now, despite the fact that there is no evidence or proof that the fire was caused by electrical components, because the fire was "close" to where the electrical box was, Progressive insurance DENIED the claim. You see, even though I have coverage for fire, they have a loophole in case of electrical problems. At the end of the day, they can choose which they wish to follow. Now, though I spend over $13,000 a year with them for insurance, and the bill for the repairs is $3,500, they decided the most prudent business decision was to deny my claim and leave me holding the bill.

The sad thing is that if we hadn't put the fire out, Progressive Insurance would be buy us a brand new $25,000 van plus everything else lost in the fire. Since we put the fire out, saving them money, they stiffed us and left us out in the cold.

On 7/4/2011, I was rear-ended by one of Progressive's policy holders in Ceres, California while visiting family members and my father/brothers grave site. This resulted to my sister hurting her back. I went back to my mother's house and proceeded to call and make a claim with Progressive with the information their policy holder had given me. I gave them my information and statement about the accident.

I was then called back on Tuesday, 7/5/2011, by Jennifer ** and I again gave them a statement. I was told that they still had not been able to contact the policy holder and had tried numerous times. She did say that at one point, someone did answer the phone but that it was not the policy holder. I explained to her that my sister had been hurt and how would I go about her receiving treatment and she explained that my sister could go to an urgent care facility since it would be cheaper. Once they determined that their policy holder was at fault, then they would reimburse for any medical treatment deemed necessary due to the accident. I was also given a date and time (Friday 7/08/2011@ 10 am) to take my car to a place called Arseen Auto Body in San Jose, California where I live so that they can assess the damage.

My car was assessed by Elizabeth **. She looked over the damage and gave me a damage appraisal, which cost $620.85. She told me I can now find a shop of my choice to do the repairs. Unfortunately, as of that date, they still had not been able to contact the policy holder so they would not be able to issue me a check at that time for repairs, but would be in contact.

On Wednesday, 7/13/2011 at 4:42, while I was at work, I had a missed call from Jennifer. I then proceeded to return her call at 4:46 and Jennifer answered and she explained to me that my claim was going to be closed because of the fact that their policy holder was not at fault.. They said that he told them that he was hit from behind by another car, which resulted to him rear-ending me and that they had proof of damage to prove it. This was a total lie! When that man hit me, he and I proceeded to get off my car and all he said was to pull into the parking lot where it would be safer, which I agreed and did. He got off his truck and appeared to be really agitated with himself and apologized for hitting me and said in his own words, "My foot slipped off the gas." I figured he meant slipped off the brake. My sister asked if we wanted her to call the police and he didn't want them called but I told her to call anyways, which she did. The police asked if there were any serious injuries. She told them ''no'' so they said that we could just exchange information then. I did let Jennifer know when I spoke to her on 7/05/2011 that I had suspected that he may have been drinking but that he wouldn't get close enough to see if I could smell alcohol on him. I asked what was going to happen with my repairs on my car and she told me that I was responsible for them and that I could contact my insurance company and see if they would pay.

This is really ridiculous! It takes them a whole week to get in touch with him and if he had been hit from behind and had damage, why didn't he contact his insurance right away to report it? Now I really think that he was under the influence of something because he was really overly agitated and probably wanted to wait. Had he been tested, he would've probably test positive for whatever!

My son was backed into in a private parking lot. We do not carry full coverage on his vehicle, however our insurance company found the other driver at fault. We have pictures that clearly show that he was backed into as the back bumper of the truck crashed into the right front fender of my son's car. There is no physical way for this to happen other than being backed into and Texas law states that vehicles backing into lanes of traffic have to do so safely - obviously the other driver was not safe.

The agent from Progressive was rude (Angela Holcolmb from Austin) and was trying to twist my son's words around and make him suggest that he couldn't see what was going on. She had him draw three maps of the accident, yet told him to 'drawl' it. In addition, a witness came to us and said that he saw the entire accident and stated that it was definitely the other driver's fault. When I spoke with Miss Holcomb mid week, she said there was one witness...yet, today she said there were two and the stories didn't agree.

It seems to me that a witness conveniently appeared....All in all, another friend of mine said that Progressive was rolling the dice and guessed that because it was a youth driving, (17 years old - no tickets, no wrecks) that he wasn't covered fully. They were taking a gamble that we didn't have full coverage and our company wouldn't go after the in arbitration.

Progressive's insured hit my 1988 CRX Honda in the rear in February. It is now July. When will I get my car back?

my son was driveing my 2003 sazuki aerio on 6-21 and the breaks was not acting right so he pulls off of the road at a store called 38 quick stop and looked under it and seen break fluid leaking a man stopped to help him but all he could do is follow him home as my son turned onto mine road the back tire locked up and he tried to break but it wouldnt stop he went through a fence and injured his neck and both hands,they paid 364 for the fence and became very rude to me and i was the one paying full coverage on that car, they started saying they didnt beleive it was a accident the ajuster was zachary grizzle ,when i gave him the title it had a lein against it because i was still paying for it,zachary calls the place and i know for a fact that the man he talked to will up a price in a blink of a eye i told zachary that but he got a bad attitude to me and said he wasnt paying me any thing

I have a dispute for my auto.

My auto was in an accident on June 13, 2011. I filed a claim with progressive insurance. I am not getting proper value for my car value. I have had major work done on my vehicle and I have all receipts. I put in over 4000 of work since June 10, 2010 to March of 2011. I was told by my insurance company, Progressive, that they took a picture of my transmission and stated that it was not a new one, accusing me of lying. I advised the adjuster that the transmission of which was replaced by Waterloo Transmission was a new one, but the adjuster was saying it's old and leaking. Like I said before, I have all my receipts from the transmission shop. Waterloo Transmission can advise that all parts are new.

Now, I have to dispute the claim, and I have been talked down to as if I was nothing. It is fine for you to take my money but when comes the time to pay, I guess it is a different story. They offered me $3,800 for my SUV. Add the amount of work that had been done to the car that they will park it out to the junk yard. My transmission was $3,100 dollars and $800.00 for tires made by Cooper. I also had a brand new axle and wheel bearings. I want the book value for my car, which is going for $7,100, plus rental and out-of-pocket expenses.

their insured hit my car and left the scene. after pursuit they admitted liability but gave and estimate 2/3 of what my insurance company did. then said they would prorate it so they would only be responsible for 2/3 of that amount. they are a rip off. I want to sue the car owner who can then go after progressive as a bad faith claim. the amount of damage was1500.. they claim it should be 900 of which they would pay 600

i was involved in an accident. it was the other lady's fault. she run a red light and hit me. was wife went to the hospital chest pain. I got checked out from hit on my head and my leg hurt. also had two children with me.

progressive put my car down as totaled. it's still in the tow lot. i have no place to put it. i have told them this. i have doctor bills. no vehicle i have to find a way to work 5 days a week. they started a claim and its been two months and still no rental car. no money to get a car. no bills paid just having a lot of trouble now the police report has clearly in it. witnesses that seen her run the light and hit me. and she even changed her story to police at accident site. and that is in the report progressive says she has insurance thru them. if they was a good insurance company they would do as they are suppose to not keep people out of a vehicle and bills piling up. this isn't right at all

My car has a prior salvage title and was damaged by the 5/22/2011 tornado in Joplin, MO. I live 2 blocks from areas that were completely wiped out. Progressive decided to total my car due to the prior salvage title. They were initially only offering me $4800. Because I am disputing the amount they have offered me, they discontinued my rental and left me and my daycare business without a vehicle that is safe for the kids to ride in due to the back glass being shattered (but held in place by window tint and could fall out at any given moment).

On Thursday (6/9/11), I received a call an hour after mentioning that I would be getting a lawyer, and was told that they would change the value reduction due to the prior salvage title from 42% to 35% and waive the $500 deductible bringing my new settlement up to $6000. My vehicle is worth $11,600 according to NADA. My husband's bank printed out something stating the value is approx. $11,000-11,500. A dealership printed out a black book value stating the value between $10,500-11,000. They are just not budging!!! Please help!!!

My wife was stopped at a four-way stop area, when a lady talking on the phone slammed into her. Progressive denied that she had insurance with them; she claimed she did. When I spoke to one of Progressive's representatives, he asked me, "What the hell do you want me to do about it?" No resolution was ever reached.

Progressive Direct Insurance charges me more since retiring and no longer commuting 100 miles a week to work than they did when I was still working. I've been with them for 4 years and in that time, no accidents or tickets. I'm pretty sick of the bait and switch routine. They spend millions on slick ads promising low rates then jack your premiums up for no reason. Meanwhile, giving their employees bonuses during a recession which are paid for by us chumps.

My car was totaled during the May 22nd Tornado in Joplin Mo. I immediately phoned Progressive to report the claim. Five days later and they are the only insurance company that is missing from Joplin. They reported to me by phone that they will not be sending anyone to the area until the following Saturday - a full week after the Tornado. I have received no other calls from them and they still have my claim online listed as "open".

I canceled my insurance and went with esurance. They have sent $158.97 to Credit Collection Services after I canceled. In addition to that, Progressive told me I only had proof of insurance for 2 years. Esurance, who I now have a policy with, verified with Farmers who I had before, that my policy was current for six years. So, Progressive overcharged me for almost a year. I would like a refund of overcharges and the cancellation of the $158.97.

I have been with Progressive Insurance Company for more than seven years; however, I changed once but went back to them because I felt that it was more comfortable situation for my insurance needs. However, that was not the case at all. I am currently retired, living on disability with a fixed income receiving pay for a particular day of the month, so having my account drafted on a particular day is very important to me.

I have no points on my driving record, and was not aware of their high rates. I am paying more than $900.00 every six months. I was sent letters some are attached with this letter. I explained to the local office that my drafts were being returned because the draft date did not coincide with my or their draft date and I was told by Naomi, that beginning April 2011 my draft date, at my request could change by ten days which would make my draft date near the end of the month which would not have caused returned drafts.

My credit union said that because of so many returned drafts, they would cancel my entire account after more than twenty-five years with State Employees Credit Union, after I spoke with the manager, Steven ** who obviously didn't listen or hear anything I spoke with him about as to why the drafts were being returned, and he even ran me copies of bank statements that involved the returned drafts. Some of my return drafts were the fault of the Credit Union and I plan to address this issue to the proper authorities, because there was a complaint by me to Mr. ** concerning the manager at the Hope Mills Branch which caused a returned draft.

My Mother's name was on my Progressive Insurance about a year or more because of another situation where she was coerced into signing, rather than being the co-signer on a car, and this issue will also be addressed to other authorities. The automobile was repossessed at my request because my mother is eighty-eight years old and has never driven or plan to drive in her lifetime. I addressed this issue to Progressive, but it took over a year to remove her name because the local office said that as long as she is the co-signer, her name would remain on the insurance, and that is when I realized that they didn't hear or listen to me a year earlier when I informed them of the re-possession of the car. Things would be less difficult if people would just listen.

When I called the main office to ask why my draft was not changed, I was told that it would have to be September now because it wasn't done in April as I was told it would be, so I then received a letter stating that I had been over-charged on one of my statements. However, I don't know how much I have been overcharged, I was never given an amount. I received a cancellation notice, because this company hasn't heard or listened to anything I've said to them for more than a year.

Is it fair for me to lose my insurance because of people who should be in positions that they have knowledge of their jobs or one where Senior Citizens, like me, have to be concerned for our welfare because of situations like this should not be necessary in this emotional system?

This letter is the beginning of my many complaints that I haven't been, or had time for this because I chose to care for the elderly after my retirement, and I'm very proud that I did because they seem to be the invisible now. Please address this matter as soon as possible as my insurance is in the process of being cancelled again.

Progressive Insurance is one of the DRPs my shop does repairs for. In fact, we're on the concierge program, which should be illegal. Customers don't realize that when they sign up for the program, they are giving up their right to choose where their car will be repaired, how it will be repaired, and what type of parts will be used.

The adjusters that work at this location are complete morons. They are forcing our shop to repair damage that they recognize as being unrelated to the accident without compensation. The 'rule' they have set for us is, do it or get kicked off the Concierge Program. They are very biased toward a particular local body shop, which happens to be owned by an ex-progressive employee. When our shop is delivering cars, they will make us sit and wait for hours before they even look at our cars and then pick them apart.

While this other shop is being given the royal treatment, taking literally 5-10 minutes for their shop to deliver cars. The adjusters take one walk around this particular shops cars, and gives an okay to the car. They do not inspect at all. A local guy has launched a website, **, hoping to get more people in the collision repair industry to voice their complaints anonymously.

The thing is the people employed by the body shops, are so scared of losing their jobs, that they don't complain. I've joined the site and have voiced some of my concerns. We'll see, maybe it will pick up and individuals like the insurance commissioner,whom I've contacted twice, will actually take notice!

The Progressive Concierge Program is causing a very unfair shift in work flow. The number of redo's they are sending shops (due to unrelated prior damage or just the fact that it's the end of the work day, and they don't feel like delivering a car) is costing shops thousands of dollars. Body techs and paint techs pay has been more than cut in half as a result of this program, as they do not get paid for these unfounded redo's, so they are essentially working several hours a day for free. We now have techs losing their homes and everything they own as a result of the lack of income.

My 100% custom Dually got rear ended and massive damage shifted the hole truck to the left bent, messed up my air ride system and the alignment was way off. Additionally, the tail gate did not close, right lights did not work, bed of the truck hit the back of the cab of the truck and much more stuff wrong. The only thing Progressive fixed was the rear dint and the paint, anything under the truck they don't think they have to fix and was saying sorry we don't think that was related to the accident. All damage to the truck, they would say, "oh, that was there before." The air ride system never worked. My 180k tires put 200 miles on are now 100% bald but that's my fault as well.

I had to replace all the light bulbs in the truck because there was a crack in the rear light. Progressive saw the damage but told the shop not to fix it. But then, I have proved to them it was related to the accident. So they bought new rear lights, but all the lights that connect to it that blew out was my responsibility. The only thing they took care of is what they could see. To top it all, Progressive said don't fix it on the shop. I had to work around it. I found one of the shops and the guy told me straight out I was gonna fix it but Progressive did not want to pay me to do it. So people don't always blame the shop that fixes it, they have to do what the insurance company says.

In 2011, my vehicle was hit from behind while I was waiting at a stoplight. The other driver had Progressive Insurance. I immediately received three estimates for the damages from local body shops and did not file with my insurance company because my rates would go up even though the accident was not my fault. Progressive insisted I bring my vehicle to one of their local claims offices. I brought in my car and their estimate for repair was over $1,000 less than the average cost of repair according to the estimates. I told Progressive that their estimate was too low and did not cover the actual damages, but they refused to listen and sent me a check for that low estimate.

I filed a small claims lawsuit against Progressive for the difference between the check they sent me and the actual cost of repairs according to the estimates. We went to court and Progressive insisted that the driver needs to be in court. Now, the person that has been paying Progressive for insurance for God knows how many years is being dragged into court because Progressive refuses to pay for the full damages. Isn't that what insurance is for? Now, many months later, my car is still not repaired and I have wasted many days with bringing the car to their adjustor's office and sitting in a courtroom, and all I was doing was waiting at a stoplight.

They have a very rude auto insurance representative. Her phone is always turned off. If you leave a message, she never returns phone calls. She doesn't know anything about customer service. I had to change insurance as I didn't like the experience with her.

I am very unhappy with the "service" I received from Progressive in Pasadena. Cinthia V ******** harassed, intimidated, and bullied me when I was trying to get my car fixed after I was rear-ended by a man who said he "didn't stop soon enough". Although this incident was not my fault and the burden would be on the man's insurance (Auto Club of So Cal), Ms ******** interrogated me for HOURS while I was trying to do my job regarding the extent of my damages. She called repeatedly to harass me - she told me I could handle my claim directly with Auto Club (then why do I have an insurance company? ); she raised her voice and several times implied that there was nothing wrong with me or my car.

My daughter suffered whiplash - for which she was treated and was in pain for several weeks; I had neck and back pain for which I was also treated; so I did not care to dispute whether or not there were "damages" with Ms ********; yet she continued to exclaim that nothing had occurred and that there were no damages and that I could handle my claim myself with Auto Club. She acted like a frustrated attorney-wanna-be and mishandled my claim. From then, the problems continued - until I requested that they transfer my claim to the Irvine Office.

I had to request supervisors and managers in order to have my claim transferred to the Irvine office (I live in Orange County - Irvine specifically). I spoke to a couple of representatives from the Pasadena office who were refusing to transfer my claim to the Irvine office until I was finally able to glean the name of their Regional Manager, Mr. David ********. I sent Mr. ******** a message via email and voicemail and have not heard from him to date; at this point, however, armed with the name of the Regional Manager, they said they would transfer my file to Irvine. I spoke to the manager in Irvine (Dania) and she was extremely helpful. Things seemed like they were going to be alright. My point, however, is that if I had been seriously injured and/or in the hospital, would I still be harassed, intimidated, bullied and told that I could handle my claim directly with Auto Club?? ?

My experience was so stressful and reprehensible yet no one has contacted me to discuss their philosophy at the Pasadena office. Finally, due to an error on the part of Progressive or Auto Club, they paid the car repair in full and sent me a check for the bumper repair. In February, they sent a letter from their subrogation department requesting I return those funds. At this time, I reminded them that they had not yet reimbursed me for the car rental I required while the vehicle was at the shop. Again, no response to my request from Progressive -this time from their Subrogation Department - regarding my rental expense of $346. So, I returned the overpayment minus my car rental expense and sent the check via Fed Ex.

I received a harassing call today from Catherine from the subrogation department - I told her I had been working with JD and would like to speak with him and was told that JD was not available and to let her know NOW what I had sent in the mail; I explained that I sent a check Fed Ex and there was a delay since I wanted to know what they were doing about my car rental expense and she repeated..."again...what did you mail"....over an over she would say this. She was very rude as well - condescending and disrespectful. I have been a Progressive customer for 4 years and have never filed a claim; filed a claim for which I was not my fault and was treated worse than a criminal. Then, they make a mistake in their accounting of payments for repairs and they are yelling at me.

Repair facilities Beware! We own a RV repair business that is mobile and do numerous insurance jobs and recently experienced the worst encounter with Progressive Insurance. The job was very extensive and time consuming. Communication was slow and phone calls not returned. The customer was informed by the adjuster that they should have taken it to a shop because they have the parts in stock.

This company did the he said she said game with the customer, causing conflict. We were not paid for the numerous trips and shorted on documented time because they have been to school and know all about repair time. You must provide a current invoice for all parts with a suggested retail or they will give you what they deem the retail and you will not like it.

If you do a job for this company, be sure to get your check before you start the job. The consumer should be aware that they may end up putting part of the bill when it is not covered by their assigned averages. By fa,r the worst claim experience filed with an Insurance company in the last 10 years. Even their so called "supervisors" are not helpful and do not return calls or follow up on an scheduled date. We are still waiting on the final payment that has been altered numerous times and is still very short. Frustrated!

I had a 3003 Dodge Ram 4x4 diesel with approximately $20,000 of aftermarket equipment installed. I have owned the truck since 2005. Just the past year, I have spent approximately $10,000 on maintenance; more specific, tires $1,800 and new bulletproof aftermarket transmission $5,000, etc. I loved my truck to death! It was my baby. My truck had been stolen three times. First time, they stole the wheels, stereo, etc. Probably a $4,000 loss (no comprehensive on truck, my mistake). The second time, they just took my personal items, the whole truck was intact. Simply a "joy ride" situation and was found the next day. The second time, I reported the truck to my insurance company but did not make a claim. Progressive still had the theft on my record, although they never paid any money out which kind of annoyed me. They didn't raise my rates, which I thought was good.

The third time was devastating. This time, they stripped the entire truck! They took $3,000 wheels and tires interior, stereo equipment and other parts that were not covered under insurance. Probably, $7,000 worth of accessories. This part was annoying. Basically, since insurance didn't pay for these items, I was out again even with comp coverage; not to mention the $5,000 transmission that was still in the truck! At first, I was very discouraged reading all the horror stories of insurance fraud investigators: Stopped payment checks on repairs, denial of claims, etc. I dealt with a lady name Taunya **, who works for Progressive as a Fire Theft Insurance Person. At first, I was frustrated due to the length of time she told me it would take. They requested phone records, interviews, financial statements, etc. I thought, all of this was kind of awkward, but delivered what they asked for without hesitation. I talked to people and they explained she was just doing her job, which I understood.

After doing research online, I came to find out there are people out there being arrested for stealing their own cars, setting them on fire, staging accidents, etc. that cost them millions of dollars! When it was all said and done, they declared that the truck is a total loss and even offered to sell me the truck with a salvage title. It was very tempting to buy the truck back, especially with the $5000 tranny still in it. They wanted too much for the truck for me to be able to put it back together. They paid me via check for the total loss, which I thought was a very generous amount. I will continue to use Progressive and was satisfied overall with the process. Taunya was very professional and timely with communications, and more than fair with the total loss. People have to realize that they are just doing there job and have a regimen that they have to follow in order to keep our rates reasonable. Just be patient and comply with what they ask for. I miss my truck everyday, but after losing so much money on accessories, I don't think I will own such a flashy vehicle that is so attractive to thieves. When I do purchase a new truck, I will make sure my aftermarket parts are insured.

I had a car accident on Jan 30,2011. Two cars were moving backward and there was a little bump. The person in charge of my case in my insurance company, Progressive, was reluctant to collect the information. Loraine was very reluctant to receive a diagram explaining the accident scene by fax. I asked her fax number and she told me a clear lie at that time that her fax was connected electronically so it would take more than two days to receive it. And she did not tell me her fax number. And she decided already it was 100 % my fault at that time.

I had to contact the claim grievance department of Progressive and I required Korean translator even though I could speak English. The first thing that I begged to the Korean translator was to tell me the fax number so that I could send the diagram. Loraine was still reluctant to receive the fax and she urged me to explain without the diagram. She insisted that I should use North , South, East and West to explain verbally without the diagram. How could anybody explain clearly the accident scene pointing out clear directions? Anyway I did it as she required and after a long talk I could manage to send the diagram by fax.

Some days later. I received a phone call from Loraine that finally it was decided and it was still my 100 % fault. I just listened and hung up the phone. But the next day, I received a phone call from an independent researcher of the accident. He asked me to make an appointment to take pictures of my accident car the next day. I found that Loraine had made a decision already before the investigation of the accident was still going on. So I called Loraine's supervisor Anthony *** to explain this awkward situation. He spend more than one day to investigate internally. He told me he would review the telephone record. Then I talked him again by phone if he clearly accepted there had been procedural mistakes in the decision.

They just want quick solution to save their cost. Progressive is a big company for me to handle. I think they already knew it and they just want to neglect one small customer.

My son and his girlfriend were involved in a hit-and-run car incident by a driver of someone insured by Progressive Auto Insurance. They were smart enough to get the license plates from the vehicle, as it fled the scene. The Chesterfield police were called, and a report was taken. The kids could identify him, because he initially got out of his car and told them to pull over to the side and he would pull over too. That is when he fled the scene.

The kids were shook up and were already complaining of headaches. They went to the Emergency Room and had x-rays along with CAT scans. Both were ordered by the doctor to stay home several days and were on pain meds. Ironically, the days after the accident, the pain impacted them significantly. Both were miserable.

I attempted to speak to someone in claims several times. After several calls and hours of research, I found the agent and made four attempts to call. His voice mail was full due to vacation. I called the Progressive claims number and was repeatedly told he was the only one who could help me. Once I was able to leave a message, I did, and he returned my call just to tell me the things he needed before offering a settlement. I told him we just wanted reimbursement for the hospital visit and missed days at work. He said he needed to have proof that the kids' insurance did not cover the accident and that if it did, how much it covered.

I sent him copies of the hospital bills, and he returned my calls, saying he needed more than bills--he needed reports to see if they were willing to pay the Emergency Room visit. The agent stated that my kids have to sign a release for all medical records and reports in order for them to check the validity and to check for any previous head or neck trauma. I've been going back and forth for a year now. The kids do not have health insurance that covered the accident. And now, I have a multitude of late fees and fines.

I thought the insurance company was supposed to take care of this. All I wanted was to get the money to pay the hospital and their missed work. At this point, I am so angry. If someone would please help me or tell me what I can do, I would be deeply appreciative. One more thing, I also sent a complaint email to their general claims complaint line. But I have been told they needed more information too: the insured's policy number, etc., etc. I'm ready to get my kids everything they are entitled to at this point--anything, pain, suffering, etc.

I was a customer of Progressive Insurance for my van since October 20, 2009. I just switched to AAA today January 25, 2011 because I received an offer in the mail for a free quote and was quoted less than of what Progressive charged me. My rate was up to $92.50 due to an accident I had. They upped my points by 3, due to this. AAA just informed me that this was a no-fault accident, when Progressive plainly said that it was my fault. I am now paying $40.40/month at AAA.

I had an auto accident on 12/12/10. The police and tow truck was called to scene. Progressive asked my permission to remove the vehicle to have appraised to which I consented. They towed the vehicle to an auto salvage auction lot. Progressive declared that the vehicle totals to what it should not have been. They offered a low-ball offer. They misrepresented facts of comparable vehicles used to estimate value of total loss of vehicle. I was told that I could hire an adjuster on my own to dispute findings. Upon finding the information, where the car was located on 12/18/10, I went to Co Part Auto after being refused for an hour to see my vehicle because they have Progressive listed as the owner. I come to find extensive damages to which were not involved in the accident and police and auto body shops are willing and able to testify to the damages not being present at time of accident.

I was in an accident on the e-way which totaled the truck. I still owe $17,000 on the truck but they are offering $2,000 less then what the truck is worth. I still have to pay a $1,000 deductible and the cost of a loaner car. I feel that's very unfair.

My car was in an accident. The rear passenger door was damaged. As part of Progressive Insurance coverage, Progressive is only allowing use of a salvage door for replacing the damaged door. It was pretty shocking to me. But the Progressive representative is saying it is in my policy somewhere.

I was carrying a disabled veteran with his rascal scooter on the back of my truck. The wheel of the scooter was stuck in the engine of the car that hit me, the seats in my suburban were bent back almost straight, the guy was 84 and had restrictions on his license not to drive at night.

The guy behind him said he never saw a brake light come on the man's car. I reported the accident to my State Farm and Progressive. Progressive said they would call me, but haven't heard anything. I'm stuck with no car, the disabled veteran I was with has not way to get around now. Every time I call, Progressive says excuses like we have to wait, he has to talk to the driver of the car, and he said he will come look at my car and never shows up.

I carried Progressive insurance on my vehicles for 7 years with no claims. Through the whole 7 years, they had full access to my checking account via ETF. When I purchased a new Harley, they refused to insure it and fax the card to the dealer because I did not have a motorcycle endorsement on my driver's license. Without insurance, I could not pick up bike from dealer. Without bike, I could not take driving test for motorcycle endorsement. So I insured the new bike with Geico over the phone. Geico faxed the card to the dealer and gave me 30 days to get my driver's license endorsement.

I was so pleased with Geico's service and rates that 3 weeks later, when I bought a second Harley, I had Geico insure it and all my vehicles. Once all vehicles were insured by Geico and I had policies in hand, I called Progressive and told them to not renew my policies when they expire the next month. Their customer service representative promised not to renew the policies. Months later, I get a bill from Progressive for unpaid premiums. I called and they told me I was in arrears since policy renewal date, yet they never mailed the new policies they supposedly renewed, nor did their computer show a record of my request to not renew coverage.

I told them it was mighty odd that I never got new insurance cards or a new policy in the mail, yet they claimed they had renewed the policy. I told them they had some serious record keeping problems and that if I truly owed them money, they had the ability to withdraw it from my checking account. The service representative replied that they no longer had access to my checking account and couldn't take the money. I said, "Yeah, the lady I talked to when I declined renewal must have only deleted that record, but failed to do whatever she needed to do to prevent renewal." I refused to pay for their mistake. Now Progressive has turned it over to a collection agency and ruined my credit rating which will possibly hurt my rates with Geico. Progressive Insurance is a bunch of crooks who get vindictive when you switch providers. They need to be sued from every direction.

Was with the Progressive Auto Insurance for three years. No accidents, nothing. They raised my rates $15 every six months with no explanation in the billing. I called and they said it is because of a state law, a MN state law requiring us to do it. It stated fees they said. I cancelled the policy and voila! I get a new bill in the mail and it is for six more months at the old rate! I got phone calls begging for me to stay with them. They can work this out so I don't leave them. I told them in so many words to KO and that I will never purchase their insurance again for the scheming and conning they tried on me. The commercials are all lies. They get you to sign then they raise your rate when you feel comfortable. Losers!

I spent over an hour trying to register online and wasn't able to complete the process. I was informed that I could not use my password.So, I tried another, and another, and another, and another, etc.

I finally gave up and called customer service and encountered more problems. I could not get a hold of anyone because the piece of crap automated system could not compute the very information it was asking for. All I want to do is "pay my bill!"

My previous monthly payment was $250 per month. This was very high as I have a perfect driving record and my car is a few years old, but I was willing to pay it. Then I received a renewal notice for my next 6 month policy from Progressive this week. They raised my premium so I would be paying $450 per month to insure a car worth approximately $8,000.

I went to a local insurance agent and received a quote for a 12 month policy for $1162. Progressive's response when I told them all of this was that they had previously estimated their costs in MA incorrectly and had to raise premiums accordingly. I responded that the repair costs for Safety Insurance, my new insurer, would certainly be the same in my state as Progressive's costs.

My daughter was rear ended by a policy holder of Progressive insurance on 10/28/10. The City of Fairfax Police issued the at-fault driver a citation as well. On the same day, I contacted my insurance company, State Farm, and reported the accident. State Farm instructed me to file a claim directly with Progressive, which I did. Claim #101643987. Approximately one week later, their adjuster came out and assessed the vehicle (a 1998, V70 Volvo station wagon) and gave an estimate of $6,990.54 to repair our auto. They also declared the vehicle totaled and provided a value valuation report with a Market Value of $2431.10 and had attached comparable vehicles as comps. The comps provided were, in my opinion extremely misleading and grossly inaccurate as I took the time to call each one and ask very basic questions with regard to the condition of their vehicle for sale. Here's what I found:

Auto 4 in WVA - long way from Metro Fairfax and not comparable to what one would expect to pay in my area and when I called the person explained that the car had a bad turbo and was smoking.

On top of these ridiculously low comps, Progressive arbitrarily assigned a made up discount labeled "Projected Sold Adjustment" ranging from $160.48 to $668.19 making their payout completely unrealistic.When I questioned them with regard to the quality of these comps, there reply was: Scott, these are the closest comps we could find to your vehicle. If you can locate a 1998 Base Model vehicle showing the alloy/3rd seat option then you can certainly submit that for review.

In my observation Progressive is intentionally providing misleading information to me with the anticipation of not providing me with a fair and accurate replacement value as NADA rates this vehicle at $4,525 to $5,975. My Volvo was a one-owner vehicle with all the scheduled maintenance performed (have documentation) and no accidents. Again Progressive provided me with completely misleading comps that were nowhere near the condition of our vehicle. They also did not take into consideration the DMV costs of transferring, registering and paying sales tax on a new car. In my opinion, Progressive has misrepresented the actual cash value of the vehicle before the accident.

Additionally we are now into week two without a car and having to incur extra expenses for driving arrangements for our family. Not to mention the emotional distress their client put on my 17-year-old daughter when he recklessly plow into the back of our car. Therefore I would ask that Progressive reimburse me for the average NADA fair market value at a cost of $5,250. Or they can repair my existing car.

I have been a body shop owner and manager (two years as an adjuster) for 18 years. I deal with major insurance companies every day. If your car has been involved in an accident, please take time to be your own adjuster first. Remember. You are the owner of the vehicle. If an insurance company demands that you have your car repaired at a shop they recommend (DRP Shop) and pretends they can force you, remind them that federal and most state laws prohibit insurance company steering.

They can only make a recommendation, not a demand. Anytime you take your car to an insurance company preferred body shop, there are a few things you should do first: (1) Ask if they have a written warranty for the workmanship. (2) Demand that you are contacted once the estimate is complete so that you can see the damages listed. (3) Demand genuine original manufacturer replacement parts (unless otherwise noted in your policy). (4) Once you have a copy of the estimate, take it and your photos to other shops and get a time quota. Again, you own the vehicle. Do not sign a repair order until you are satisfied with the repair details.

They raised my rates by $45 every 6 months in a 3-year period. I spoke to 2 people, they said it was a state thing and there was nothing they could do about it. The state of Minneapolis told me in so many words that Progressive were liars and losers!

My spouse and I were out of town when our vehicle was stolen and set on fire! We were not contacted about the incident until the following day. It has now been 3 months and I am still awaiting settlement of my claim. The most recent events are that we are to go to a deposition, to tell them, yet again! We did not do this! Nor did we facilitate it. We hate feeling like we are paying insurance to be investigated. I really hate how violated having a possession stolen can be, now our insurance is behaving like it's our fault. Honestly, I almost feel powerless, like there is nothing we can do to expedite this. I have signed over all my rights to the vehicle, yet I am still making all my scheduled payments. What the heck can I do?! Nothing, that's what! I just have to hope the judicial system works in my favor.

I just changed my homeowners insurance to Progressive "Homesite Insurance Company" in September 2010 after receiving a very good quote. Now October 2010, my bank receives a letter that the company is canceling my homeowners insurance. I called Homesite and they said it is because I need to replace the rotten shingles on my roof. OMG I have a slate roof in excellent condition. I told the woman that slate doesn't rot. She said, "Well, it is really dark in spots, are you sure it is slate?" "Yes, I am sure I have it inspected and repaired as needed." I asked her, "Do you want me to clean it?" She checked with her supervisor and came back and said, "No, you need to replace the rotten shingles and then we will come out and inspect to rewrite the policy." She still couldn't tell me which "shingles were rotten. I guess she just doesn't know that slate doesn't rot! I think it is a bait and switch deal and they want to raise the premium.

On May 30th 2009, my 2003 Ford Windstar was stolen out of a TJ Max parking lot. I called the Mecklenburg county police department and then notified Progressive Insurance. While going through the initial questioning, I was sent some paperwork that my husband and I had to have notarized and after which the nightmare started.

They had a special investigator question us, check phone records, financial statements, and even interviewed family members outside our household. We answered everything to the best of our knowledge only to find out our claim was denied 8 weeks later based on credit and the key having a transponder. We were devastated. Although we were financially challenged, we never missed a payment nor were we ever late on our policy.

Not knowing how to move forward with legal representation, we continued to pay the car note even though we no longer had the vehicle. 16 months later, we received a call from the bank that a dealership (Planet Suzuki) was trying to get them to release the title. They immediately called us and without hesitation, my husband called the police and went to retrieve the van.

When the office arrived, he ask for the owner who's name is Hemi, how do you sell a vehicle with no paperwork and he stated he had the papers for my van. When asked to produce them he said that is a 2002 ford Windstar knowing it was a 2003. This person was nervous and repeatedly insisted I could take the vehicle in hopes that this was the end of this matter. He then gave us the key and was still nervous and continue to say "everything is alright now right." The officer asked him how long did you have this vehicle and he replied " 4 months" but the person we spoke with at the bank said the lady said 8 months. After providing progressive with this information they came back out and took photos of the vehicle which had damage to it. They also took photos of the keys and made comparisons. They took oil and transmission oil samples and 6 weeks gone by and they denied our claim again. Based on their original reason or denial.

Basically they cancelled my insurance on me and never sent me or the lien-holder of my automobile any kind of paperwork declaring said cancellation. And when I got into an accident roughly 2 weeks ago I was basically told you have no coverage and we don't know why you never received any paperwork about your cancellation of policy but it's not our fault.

My wife was involved in an accident in which an elderly lady insisted she had the right of way to the point of driving up on a lawn and attempting to pass. She side swiped the car my wife was in and stopped her car on the lawn. She left the scene of the accident and went directly to the house on whose lawn she was parked, She immediately called Progressive to file a claim, at which point they told her that she had the right of way. There was no investigation and they simply took her word for what happened. The claim was processed in her favor immediately. The time of the accident and the time of her call to Progressive were identical. Mr. *** stated that he took the word of the first person who called as their statement would be "the freshest."

My wife was fully in her lane and the lady simply refused to be cut off in that manner. She was not struck by my wife's car and she could and should have avoided the accident instead of driving around on the wrong side on someone's lawn. The result is Progressive added their own additional charges to my policy and there was never any notice of surcharges sent to me. As a result of what they said is a major fault on my wife's part. Without the ability to appeal a surcharge, Progressive simply went ahead and increased my premium. Also, they add everyone to the same cars even though no one else can drive one of my cars, which is the most expensive one. It's also a standard shift which I am the only one who can drive it.

As a result. my car has damage to it and Progressive only paid me $77 for over $1200 in damages and charged me the $500 deductible as well. The older lady got immediate attention and her car was repaired at a cost of over $3,000, even though she caused the accident as well as leaving the scene to call the insurance company first. Progressive denies what Jim *** must have said. If anyone was to look at the times, they would see that it's impossible to be at a scene of an accident and be talking from a phone from a private residence.

I was in a accident where I was backing out of a handicapped parking space. The other car was not looking and backed into the left back part of my SUV bending the bumper. He jumped out and said, "I am so sorry, I will give you what you want." I asked if he had insurance and was told he had Progressive Auto Insurance. I took his information and called Progressive. They admitted to the accident. I took my SUV in to Pression Auto Body.

Progressive rented me another SUV after I told them I had just had a total right hip replacement. They put me in a Kia SUV which was too low. I contacted both them and the car rental place and told them that the SUV was to low. They then put me in a Expedition which was too high.

I told them and nothing was done. Finally, I was contacted by an agent from Progressive after 1 week to talk about my bodily injury. Before they knew the extent of my injury, they offered me $900.00 and said that was all they could do. I told them I wanted to go and see my hip surgeon to make sure that nothing was wrong with my hip. I was told by my doctor that I would have to pay up front in order to see him. I explained this to Progressive and was told they could get me in without me having to pay for the visit.

They were wrong I had to pay up front! I seen the doctor and was told my hip is still in place but the pain and soreness that I am feeling is due to the accident, my sitting too low and climbing to high in the rental trucks. Progressive got the doctors report and says that since there was no great injury, they would give me $1,500 for my trouble.

It is not about the money it is about the insulting gestures and comments made to me by Progressive agents. I still have yet to hear from them about my truck which is sitting to one side. I was told that I needed to get the truck realigned. Progressive, I am praying for your agents because anytime you speak to a potential client the way your agents have spoken and done me. You need much prayer!

My car was involved in an accident. It was not my fault. Progressive, the other person's insurance, totaled the car. They sent a check for the cash value of the car which I was not happy with, so I took them to court. I lost. So, Progressive went and stopped payment on the check already sent by them.

My son was hit by a drunk driver insured by Progressive. The driver was driving a 2009 Jaguar and his car failed to yield right of way and hit a Mustang and then my son's car. My son's WRX, which he had for two months, was totaled.

Progressive will not even offer half of what it will take to buy a comparable car and they refused to deal with anyone other than my son thinking they will chew him down. My son needs a car to get to work. Progressive refuses to provide a rental. Short of a lawsuit, I don't know what else to do. This is why lawyers get rich. Progressive will not return calls promptly and refuses to allow my son to talk to a manager. We have talked to our insurance agent who is trying to get them to budge, but it would seem to me seeing that their client was drunk and arrested that the fault lies solely with their client and they should pay to replace the car.

My daughter was involved in an accident in my car, where someone ran the red light and she had permission to drive the car. We had to obtain a rental from Hertz rental on the day of the accident, so that I would have transportation because adjusters were not available for the weekend. My daughter left messages for the adjuster (Brian) and until this day no return phone call. Finally, was given the info for the other driver's adjuster, Geri (sp). left messages, again no return call until four days later, when I stated that I would call corporate. She stated that she had not been in the office. (granted rental from Hertz paid for by me.) She finally put us in a rental on 8/12/10.

The agent, Geri left a message on my daughter's voicemail stating that the they could no longer provide a rental for her on Friday 8/20/10 b/c of info that was not provided. Rental was not for my daughter, but for me. So, we have to come up with funds in order to have a transportation for the weekend. Enterprise was very helpful. I have rental coverage, on my plan. Not sure why we are having to pay for rental out-of-pocket, which has put us in a financial bind. My daughter is power-of-attorney. The at-fault driver was also covered w/ Progressive.

So, we had to find a way to cover the costs for a rental through weekend. I am suffering from a brain tumor and in the care of Dr., I have an appointment on 8/24/2010 and will have no means of transportation b/c I cannot pay for a rental after 8/23/10. No adjusters were available for the weekend but promised that Brian will call us on Monday. After this accident, I will drop Progressive, b/c of untrue commercials that service is so good and simple.

Progressive has continually left outstanding bills for my brother's health care. To the point that some contractors have had to file a lawsuit to begin recovering outstanding bills. Mounting nearly $100,000. Currently the Neurologist has refused treatment due to so much outstanding bills. Also the prescription provider has threatened to stop providing meds as prescribed by several physicians.

This is causing stress on the family of the patient, care providers, case manager, etc.

We purchased a vehicle for our son that had a prior salvage title that wasn't damaged at all. It was fixed by a professional, inspected by the state of Missouri and was in great shape. We took out Progressive Insurance. They ran the VIN. We paid the same rate as anyone else. During a heavy downpour of rain and flooding, the vehicle was parked and the vehicle got flooded where water has never been before. We filed a claim. The NADA value of the vehicle is $11,500.

Through talking to several people with the insurance company, I realized they are deducting things I never heard of and they won't pay but 40% of the value of the vehicle. I stated I would like them to buy a replacement vehicle or tell me a place to do so for that! It can't be done. I don't see how an insurance company can do this while charging the same premium as any other vehicle and only paying 40% the value. We would have expected a little less, like 60 or 70% of the value, but 40%? That's crazy! When we get this settled, we will never and would never suggest anyone to do business with Progressive Insurance Company.

My son works hard at a full time job every day. He bought this vehicle, got a loan and has been paying payments and insurance premiums on time and is not even driving the vehicle. It got flooded, and the total they'll pay for it is 40% of its value. That is just enough to pay it off and he still does not have a vehicle to drive. That is a great experience and really makes a young person who is trying to do the right thing, and gets shafted this way really puts them in a bind and makes them wonder why try to do the right things when you get shafted. Thanks!

This company canceled my policy in mid June, without any written notice! My policy states I was covered until the end of July, so in early July, I logged on to their website to make a payment and was shocked to see that they had canceled my policy 3 weeks prior! I then called Progressive and was told that I would be reinstated if I sent in the payment. I said I wanted to check around for a better rate and found it with 21st Century, so I purchased my insurance with them.

Today, 7/30/10, I received a call from a collection agency for Progressive saying I owed them money! I told her to kiss off and then called Progressive and was told that Progressive had covered me without them receiving a premium! Excuse me? Since when does an insurance company cover you without you paying first? I am not amused!

I have no debt, other than my mortgage payment! I work very hard to keep my excellent credit rating and to have a company file a bogus claim with a collection agency is frustrating, to say the least! They will ruin my credit rating with this **! There is nothing worse than to be harassed by the arrogant employees of a collection agency when you do not owe them!

Someone covered under Progressive Insurance, backed into my car when it was parked in front of my house, causing the airbag light to come on. The police were called, and took two separate witness statements saying she hit my car. A month later, they called me and told me to let them know what the closest Chevy dealership was and made me an appointment to drop my car off, as well as reserving the rental.

Ten days after them having my car, they called me again to notify me that they found they can't link the airbag light to the accident and would not be covering it. So I went to get my car, and was told I had to pay over $100 for a diagnostic that I didn't even give them permission to run on my vehicle! How can you tell someone to go get their car fixed, then deny the claim 10 days after the car goes in for repair?

On the report from the car dealership that ran the diagnostic, it clearly states that the airbag light being on can be caused by impact even when my vehicle is parked, and my vehicle was parked in front of my residence, but there's no link they say. Are you kidding me?!

I was a member of Progressive Insurance for nearly 3 years. Every year they increased my rates, without warning or explanation (approximately an $80.00 increase every year). I subsequently cancelled and joined another carrier.

I had just sent my monthly payment of $98.00 in. I canceled 4 days later and was given a refund of $29.03. I was told that they charge a $50.00 cancellation fee. However, on their contract, it says you may be charged a cancellation fee. Apparently, there is no maybe about it.

You are charged the cancellation fee regardless of your reason. They do not pro-rate that fee either. California is the only state that allows them to do this. Other states insist that they pro-rate the fee. I am not aware of any other insurance company who charges a cancellation fee. I guess someone has to pay for all those commercials.

On July 1, 2010, I was driving down Highway 10 on my way to work when I hit a deer. I immediately got on the brakes hard and pulled over. I did what anyone would do: I got out of the truck and checked the front end. All the lights worked, and there was red fluid on front of the truck. I thought it was blood. There was also no dripping or leaking, so I left the truck idle with lights on, considering I am on a highway in the dark with a black truck.

Then I called the sheriff's office and told them I had hit a deer. He was there very quick. I would estimate 5-10 minutes. He asked me if I knew where the deer was, and I said it's too dark that I couldn't see. He flashed his flashlight and found the deer in the ditch. He asked if the vehicle was drivable, and I said yes. I told him there was nothing leaking and all the lights work.

So he got out of his vehicle and checked the front of my truck, shined his flashlight under my truck and said it all looks good. He started his report while I waited in the truck. He came up and said, "Traffic is clear; go ahead and pull out." So I put truck in gear, and nothing happens. I try all gears, and nothing happens. I walked back to him and said that there must be something damaged because I can't move.

So he called the wrecker, and I shut the truck off. As they put the truck on the flatbed, the right tire dragged in the gravel. They hauled the truck to Gustman's, and the next day, insurance called and said they told Gustman to start on the vehicle. I explained the sequence of events, and he told me the brakes and transmission were my fault as an admission of neglect.

I said I thought it was blood, and he said I let the vehicle idle. He said there was nothing wrong externally with brakes, and therefore, anything internally was probably normal wear and tear. I said that he go to the scene to see the rear tire marks through the gravel. This part kills me: He then said, "I suppose it didn't do that before the accident."

There's more to the story, but the short of it is: I have the vehicle moved to Bergstroms for body work. I showed some people I work with the job Bergstroms did, and I am not kidding but the hood sat 1/2 inch above the fenders. There was deer hair still in the bumper, and they did not replace a damaged bumper cover that has a big gouge out of it.

It is July 13, and I just dropped the truck at another body shop, and Progressive still refuses to fix my transmission. The truck does run and move. It lunges because of back brakes. They said they filled the trans fluid, and it seemed fine. I have a 95% reassurance from ATS transmission company that running the truck 25 minutes without fluid has done damage to transmission. I have told them from July 2 about the transmission, and they refused to accept it.

In March 2010 I missed the due date of paying my premium. I recieved an emailed stating so and promptly paid the bill. This month I paid my premium and recieved a confirmation number online on the due date. Several days later I recieved another email stating that my policy was cancelled because of non payment back in March. I was told if I wanted to renew my policy I would have to pay a down payment of $280.00 anda monthly premium of about the same This was about $90.00 more than I was paying before.

We were told by Eric C. that we could not utilize Jaguar for the repairs to our drivers side window after it was broken by vandalism. I explained to Eric when opening this claim that Jaguar provided complementary rental car through Enterprise, while repairs were being completed. We were told we had no choice and must utilize El's Auto body for this claim. More than a week later, I called Steve from Progressive who was coordinating the repairs. I was expecting them to be completed, only to find nothing had ever been ordered for the car. Steve from Progressive never followed through on the glass order. I spoke with Henry Middleton at Progressive and again with Eric C., who originated the claim, to explain the issues at hand and complete lack of follow through.

I made a few dozen long distance calls, coordinating efforts while attending a business trip in California, as there was no effort from Progressive to get the glass or the repairs completed! More than 2 weeks later, the glass was ultimately ordered from Jaguar. The entire Progressive team proved to be incompetent. I made all the arrangements between El and Safelight to finally get the glass. It's incomprehensible how poorly this was handled by everyone involved at Progressive time and again, actually they did not handle it at all.

I spoke with both Eric C. and Steve on March 22nd expressing Progressive's responsibility for the balance of the rental car of $163.14. Both Progressive employees promised to respond and never did. This information was also presented to Henry M. with no response. I contacted Peter D. and explained this appauling experience, only to receive a snide email denying any responsibility, it has all been well documented. Progressive is just as responsible as it's affiliates for this horrible experience. Progressive let this entire claim fall by the waist side and simply did not execute any of it's responsibilities, ultimately costing me, the consumer.

The vehicle should have been repaired at Jaguar from the beginning and would have been completed in 3 days, instead of 17, with no fees for a rental car as explained at the start of this claim. Progressive did not full fill any of it's obligations, making their client execute Progressive employees responsibilities. I expect Progressive to immediately reimburse the balance of the Enterprise Rental car for $163.14, and resolve this issue today. Rental car charges incurred of $163.14.

When we strongly objected to there actions, they took our invoices and showed there customers to make us look like we were the problem. In a seperate case the will not settle the claim with a customer because we refuse to show them our invoices. The customer has paid our company but Progressive Claims reps tell the customers we are the problem, not them. With these new time constraints they place on you to complete the work, corners have to be cut. With these thin margins companys will have to use substandard repair products and procedures. In a motor home or camper, families are being placed at risk by these policies. Our company will no longer do business with Progressive.

On May 8, 2010 I was involved in an accident with a person who was insured by Progressive. The man was on a motorcycle and driving the wrong way down a 2 way street to pass by traffic and drove directly into me. As the scene of the accident there were multiple witnesses, and a witness who gave a statement to the police as she was in front of the accident as it happened, confirming the driver of the motorcycle was at fault. Also, we called Progressive to report the accident, at which time the driver of the motorcycle admitted the accident was his fault. I then spoke with the representative from Progressive at the scene of the accident, Kelly, and said multiple times that it was not my fault in front of the other driver and he never denied that claim.

On that following Monday, May 10, 2010, when the Insurance adjuster for Progressive called me, Jim Underberg, he informed me that the other driver has decided to change his story and they would not make a determination of fault until they had the full police report. That next day, Tuesday, a copy of the hand written police report was faxed to Jim and the witness of the accident was trying to return the one phone call Jim made to her. She then began to call me, because she couldn't get in touch with Jim. At this point I called Jim to let him know my witness was trying to reach him. His response was "you aren't my only case; I'll get to it when I get to it. You need to go through your own insurance because I can't promise when I will be able to review this, and it will be easier if you go through your own insurance and then let them come after us later."

This seemed like a fine solution, so I call my insurance adjuster and informed her of the situation, exasperated at the response I was given by Progressive she called him to see what the hold up was. Jim was very curt with her as well and basically told her the same thing "he was too busy to review my claim." The fact that Progressive let their insurer change their story causing the need to "investigate" just seems unethical in itself. But the way I was treated was not only stressful, but discourteous and crude. After receiving a customer service survey, I documented the not so pleasant experience. When I received a phone call from a "supervisor" I received and even more unpleasant experience.

I was told that I inconvenienced them, and Jim was upset and treated me the way he did because the woman at the body shop my car was at kept calling asking for updates. How is that my fault? I was not given an apology at all. I did not ask to have my car hit, and I was just trying to have a solution with in a timely manner. I missed two FULL days of work because there were other things wrong with my car, not including the time at work I lost leaving work early to pick it up. I feel like I was terrorized and treated unfairly by all parties involved. Progressive didn't want to accept responsibility, and tried to make me so miserable I would just go through my own insurance so they could get away with out paying.

My boat was stored up at my cabin for the winter. It had a heavy boat cover, and 3 tarps covering it from bow to stern. The week previous to my claim, it had snowed heavily, and I went up there to check on it, and my cabin. At the time there was no damage. The next week I went up again, and when I looked under the covers, noticed that water had gotten in and filled up the small walk-thru area (it is a bass boat). I submitted my claim, and the adjuster came out, and looked at it. The total damages are $1,700. In his own notes, he says that corrosion is minimal, and it was also noted that I was able to use the batteries to raise the engine, and that the trickle charger also worked, indicative of the boat not being filled with water for very long.

Well, Progressive denied the claim, saying it was damaged, due to prolonged exposure. I asked them what they based that on, and they have yet to provide anything to me. I have paid them for over 4 years, and this is my first claim (I also have a 4x4 insured with them). What can I do to fight back? I think it is ridiculous, that they can deny a claim based on no evidence. I will now have to pay the $1,700 to get my boat fixed in addition to all the premiums I paid over the last 4 years that were worth nothing.

In February of this year, 2010, I went online to see if my insurance rate was raised or the same. This is the month that it was due to be paid for another year. I had my 1965 Kit car and 1992 Toyota Camry insured with them, as well as my homeowners and motorcycle. To my surprise, the policy had been cancelled 5 months earlier! I called the 800 number ASAP as I was at work and had driven that day, as usual. They told me they had sent out a collection notice for $130.00 at the 6 month interval of the policy.

I remember getting the insurance cards, with the same expiration dates, but nothing else. They also told me that they sent an email as well as a letter stating that they had canceled my policy. The latter only after I told them that WV state law requires them to send formal notice of a cancellation. Well, I asked them to just re-write the policies. They did, on the phone, but to my surprise, the quote was double what it was prior to this error on their part! I asked why, and they told me it was because I have lapsed for so long without insurance, and I was being quoted as if I was a new driver! They told me they were bound by state laws. Why are they bound if they made the mistake?

I asked to speak to a manager, and he told me the same thing. I just told them I was going to cancel all of my policies with them and to look elsewhere. I ended up going with USAA, and they still had to quote me 1/3 higher than I was paying due to the screw up at Progressive. I liked the service Progressive provided, and want to go back with them, but I need the rates to be what they were, and be treated like someone who has driven for 36 years. The issues are higher premiums on my policies for at least two years, and having the records show I let my insurance lapse, which I did not. I could have had an accident and hurt myself or someone else during this time frame, and had no insurance to help matters out. Please let me know if something can be done to correct this error in my records. Thank you.

We were in trouble with the IRS so we hired the Progressive Tax Group. In our initial consultation, they promised us everything we wanted to hear. They were going to reduce our debt, get the money already levied and taken out of our bank account bank, file our future taxes and get IRS off our back. We paid $10K and they sent us a packet that we sent back. I didn't hear from them after some time so I call and leave messages. They finally called back after several weeks and said because I did not send back a questionnaire, the case is on hold and for them to reopen case they need another $20k more to get more agents onto the case. I paid.

Then few more months pass and I talked to them 4/16/10 and they said because they still didn't get the questionnaire, they've suspended my case and it is another $15,500 to reopen. I said no. They said they will reduce it to $10K as a favor to me and if I don't pay by today, my case will be dropped permanently. I refused and wanted the contact info of my IRS agent so that I can work with her directly. They refused and hung up the phone on me. I have tons of emails written to them demanded my files and my agent's info.

As I am typing this, I am on hold being transferred around for the past hour trying to get my IRS agent's number. They are purposely withholding this from me. They haven't even filed my '08 taxes or file and extension for my '09. I found out that they've done nothing with my case except demand more money. Their BBB rating is a D+ and there are a few rip off reports with this company. I have spent $30,000.00 and experienced emotional distress.

Our vehicle GMC 2006 Sierra got pretty badly dented during a hail storm in El Paso eastside area back in September 2009. Just like everyone else, I took my vehicle to get assessed for repairs and came to find out first assessment insurance was unsure and could not identify all dents as hail damage. The amount issued to fix the vehicle was not enough, and I disagreed with their assessment and requested for them to review this. They agreed to do this and advised they would call me back to set up another appointment for the testing that needed to be done to the truck. Truck test consisted of some kind of forensic test where they put some type of paste on the dents to help them determine what damaged the vehicle.

Tests came back, and the initial check that they provided, they reduced it, as the tests according to them identified inconsistency on the size of dents. Nevertheless, they could not determine what hit my vehicle. With this said, representatives got rude cutting us off on the questions we were asking where they had no clear answers other than "This is what the test is telling us and unfortunately this is what we need to go by." They suggested that if I wanted to get the rest covered, I needed to issue another claim for "vandalism," of which they would only also pay around 12% to cover the rest and that with my deductible, it would not be much that I could get.

I totally disagreed with their suggestion, as by doing this and agreeing with their request is accepting that there was vandalism to my vehicle. My vehicle did not have any dents other than a small rock dent in the windshield that we were aware of. This from them was a slap in our face, as they totally showed us that they did not care and we were on our own to fix this. My vehicle is on a lease program, and terms to this is for buyers or leasers to take care of property.

The damage to our vehicle done by nature currently claimed by insurance as vandalism is not what everyone would like to hear. Their disrespectful approach and negatism on supporting this so unprofessionally is bound for review.

They told us to get a lawyer, as this was all they could do, and as far as they know, nothing so far has been done on our side to get them to do what we claim. This is uncalled for from them, and it is more of a challenge, as knowing lawyer fees are not everyone can afford. And I am at this time stuck with a bill to continue paying my vehicle or turn it in as is and get fined as the fixture for the vehicle, after having body shops provide estimates, is between 5K to 6K. The insurance provided was less than 2K.

My vehicle has full coverage, of which this so-called perfect insurance company has turn it into a no-value coverage. I have gone to the BBB, and somehow they have identified via letters that the Insurance company is not willing to pay. If the forensic that they did could not determine what actually damaged the vehicle, how can they just assume based on the size and not the actual evaluation?

This is ridiculous, as who knows how many other people are going through this and not speak up and continue to get ripped off. I switched from Allstate to this darn company to save a few bucks and ended up getting the worst coverage ever. I never had claims of this type (If need to, my history will tell.), for Progressive to just decide to not cover what I am paying for. I am due to either return my vehicle in June or keep it, and based on the situation at hand, I will more than likely end up keeping my truck. I have no choice, as GM will not take it back like this.

We have a 31 foot boat and we live on the water we used the boat and about 4 days later, we noticed that the boat was taking on water. We called the insurance Progressive and made a report. We took the boat to a shop, Liberty Marine in Sacramento, CA, where they looked at the boat and saw that a shift bellows on the outdrive had a hole in it.

Was funny that after the boat was used 4 days prior, now a hole in it after doing 65 mph with the boat. Progressive denied the claim for lack of changing them we have the boat inspected at least 2 times per year to change the rubber on the back of boat would cost $3,000.00 to do. They said it was fine 6 months ago. Boat was in water, not out in the sun. We have been told by many mechanics that Progressive try's to do this a lot and that company, like Farmers, doesn't look for a reason to throw there customers under the bus. We will stop using them as soon as this is done. They are no good.

On 12/08/2009, I was traveling east on St. Rt. 73, the weather was starting to get bad with sleet as we had another snow storm coming. I was going out to pick up my wife's blood pressure medication. I was going 35 MPH when all of a sudden a 2005 Ford Focus (from a parking lot on the right side of the road) pulls out in front of me. I hit my brakes and I went sliding and fish tailing. I hit her at about 30 MPH. Both of my air bags go off, I was hurt. I was taken by ambulance to hospital.

Although I was injured, thank God not badly. When I got home from the hospital that evening, I called my insurance company Progressive and give my report of the accident and all the information they need at that time. The next day my wife and I call Progressive and we speak with a man named Nick (can't remember last name) and we go over my accident and he says that the other person has not contacted them and they will get the accident report, and then we can go forward. Everyday for 6 days we call and hear no the police report isn't ready from the responding cop, or that the police department sent it to Sheriff Department and they are working on it, and he'll talk with us tomorrow.

Well, let's just say by the 6th day, my wife was really ticked off, so while we where on the phone with Nick she asked if he had the report yet, it was the same answer as always no. She (my wife) went wild on him. He called her retarded and hung up on her. A few minutes later a man named Wess ** called and said we could have a rental car for 3 days and that they wanted us to come to Vandalia, Ohio and hours drive for us (guess we weren't worth a response vechal). Well my wife is afraid of the interstate and I was unable to drive so we where like yes (at first) I kept thinking I can't drive, I'm hurt. We called them back and said no you'll have to bring us the check for my car you are totaling and my injury compensation.

Well, can't complain about money for my car, but those guys only wanted to give me $950.00 for my injuries, ambulance alone was 900 not counting my ER visit or my fallow up doctor visits for my injured knee. I told them no I have to have more money to cover the bills. The girl who cut in front of me, we found out also had Progressive Insurance, and she was 17 and not paying attention. Anyway I got an attorney, he's been working like a dog to help me put after all this unless we would have went to court. I have to pay my own medical bills, my attorney is working with the hospital to lower the bill there so I get something for the suffering, after its all said and done I will only get in my pocket $2,000.

And even though we settled with Progressive and we didn't go to court, they are still screwing me. They are waiting for social security to pay off or payout or something before they will send my check, even though they know the money will be there for whatever they are waiting for cause they hold that money out of the settlement themselves. So it could be up to 4 more months before I even get the $2,000. I was not at fault for my wreck at all, even police reports state that and Progressive has never said I was. But they have treated me like I was a criminal and the way they treated my wife was deplorable.

Progressive. Cheap yes, in service, in quality, and good honest people. Yeah there #1 in cheap. I will no longer allow myself to pay someone to victimize me. Also in the settlement even though we have changed our Insurance company they took out for a policy we no longer have with them. Progressive's treatment and delay in getting the accident report lead to my wife calling the Police Department. She spoke with my response Officer Nick nor Wess ** had ever called them. The report had been ready since the day after my accident. We had waited 6 days with no car because of our lazy, rude and sorry Progressive Insurance. We where approved to have a rental for 3 days to find another car. And it has helped lead us to being evicted from our apartment, we where going to use the settlement money, it could be 4 more months. So now we are facing being homeless and my wife has Pulmonary Hypertension and is on oxygen 24 7.

I am a new customer of Progressive. I am very unhappy with the practices of your company! I called to receive a quote with your company a couple of months ago for auto, motorcycle and home. The quote I received for auto was reasonable so I accepted.

After two months I noticed a debit from my checking account for twice the amount of the original quote. I called to ask why and was told that because I did not send proof of prior insurance coverage that it had increased my premium. I received no such request and was told nothing of this requirement during my initial setup. I was told of this for the home policy and responded promptly!

I work in the insurance division for the state of MD and would never ignore such a request! When I talked to the supervisor, Melanie, on 04/17/10, she stated that I had been e-mailed. She also stated, very unsympathetically of the matter, that they had the incorrect phone number and had sent a mailing to the house of the problem. No such mailing ever came to the home.

I have three policies with you and have been called several times by home department and they didn't have a problem. After telling Ms. Melanie that I would be switching to a different company, she did not care at all. She was just stuck on the fact that I did not respond to the e-mail so it was all my fault.

Bad business! They have lost a customer. I would like this forwarded to the highest level so that they may know how valued customers are being treated. I was deducted twice the amount of the agreed upon monthly premium--$150 dollars that was to go towards groceries for the week.

On 2-27-2010, I was a passenger in a van with a friend. When we stopped to make a left turn the car behind us stopped but the car behind him did not stop and hit both of us, the 2004 Toyota van behind us had front and rear damage est.at 15,000. The 2001 Ford Mustang who hit all of us had also had 15000 in damage. My friends 2000 dodge caravan only received 3000 in damages. Thanks to the man behind us and his quick thinking, he seen the ford coming and tried to go around us on the left side but a guard rail stopped him and he hit the left rear.

Well, I started learning FLA. law it's all my fault. In Fla. you have to use your insurance, called PIP even if you are a passenger. I went to the hospital where they found [C3-C4][L4-L5] messed up. I cant work, progressive called me and said everything will be alright, they said they would wave my bill two weeks later. They cancel my insurance and I get a letter from Fla, they are going to cancel my drivers license, this is just starters. I am self employed in the truck auto boat farm tractor repair, I come to you and have been in business for 12 years in Fla. Progressive refuses to pay me lost wages, the first 3 weeks they were. I sent them every thing they wanted. I am fixing to lose every thing I own and already have sold my belongings, pawned my service truck to make my home payment where I have lived for 30 years because I have trouble with my taxes and have been in the courts over a employee stealing and falsifying accounts and now I am becoming a victim again.

Carlisa told me no problem, send me 16 weeks of work orders, I did then she started playing stupid, she didn't know if they were work orders or estimates even though they were signed, tag# on them phone# on them. I even sent the recipes for the parts. So now, she said I don't know if your hurt just because you get spinal taps every 3 weeks and the doctor sent us a note dose not mean you are hurt. Then she called me to fine out where I pawned my service truck, so I could make my house payment. Now I have a title loaned my other truck. Sold my 33ft. camper sold my 10 by 12 shed on Craigslist. All this, so I can eat pay my bills you know like this internet power water cable gas so I can run around and get all this information for Carlisa. Well, the 22nd of this month, I lose my service truck the 9th of May. I lose my 97 z71 or they come looking for it. The 4th of may my property is in danger, oh yea 300 dollars for meds.I have not got one thing from them except lies and bills to keep insurance on trucks. I can't drive it cheaper than turning in your tags. I need to stop, I am getting upset. Can somebody help. Please.

My daughter was in a car accident on april7th, 2010. Upon calling the insurance company, my husband asked is storage and towing covered under my policy. The agent he talked to said "it should be" I have liability only. 1 week later, a letter come in the mail saying its not covered racking up a 256.00 fee to us. I know insurance companies are not our friend.

I get that but agents need to tell us right off what we will be responsible for. They asked our policy number right away. They should know what is not covered immediately upon calling about a claim. Because of this agents not knowing his job, it cost me $ I don't have. My husband is on disability. I am unemployed and so is everyone else on the planet! I get that too! My policy coverage is for 50,000.00, why am I paying any money out of pocket? It's just not right because I have insurance. Bottomline, I'm not a lawyer and no one I know is read your policy it's all there. Whatever!

We called Progressive because of poor service and rising premiums with Travelers for no reason at all. We hoped the advertisements were truthful. We tried online quotes only to be bombarded with calls. So we tried Progressive online.It was not that much lower and we couldn't get the Homeowner to work. So we called the agents (several calls) and one gal finally got our insurance lowered. You have to talk to a different person for Auto & Home Owners. Everyone does not get the same training.

For Auto, it took 2-3 calls to get a satisfactory quote as the last gal applied all the applicable discounts. Then the bombardment of paper work follows . We got minimum of 5 set. Each said due to a change but no clue what changed. The payments started at $68.84 for what was suppose to be 10 months and then 2 months of no payment. That never happened. The payments over the first six months started creeping up and they said it was due to billing cycles and adding a 2nd car. But it was really an increase disguised. It came up for renewal in Jan (6 months not 12 like they sold us) and it was 25% higher . They finally admitted they had a rate increase since they had not had one for many years. Our payment went from 68.84 per month to over 107.00 per month. Our premiums went from $68.84 for 10 months to 107.00 for 12 months. That's a rate hike!

We went to Liberty Mutual. Have more coverage. 12 month policies guaranteed in writing (and nice clean paperwork that says the same thing as the quote) and its $807.00 for the year! And we make 11 payments and we have road side coverage and higher medical. Next Progressive's Homeowners, that too took several calls. We were downsizing and fixing a house we already owned. First agent said he couldn't quote as we didn't live in it yet. Several agents later we got a quote for half of what the first tried. That was for a year but the coverage was way too low by 60,000. It also went up in the billing cycle from $457.00 to $1104.00 "billing cycle of course. " I think they "bait & switch" and hope you don't catch it. Upon cancelling, the payment was 103.14 for 12 months. Just about triple.

Liberty Mutual provides full replacement cost, higher coverage by $60,000, Loss of Use "Actual Sustained" $1,000,000 in Personal Liability, Workmans Comp, Credit Card Forgery Protection, all for 426.00. Thats 1/3 of Progressive.

Conclusion "Progressive " means your rates progress upwards. Stay away.

On this very site there are 24 pages of detailed feedback averaging 10 per page. I skimmed 6 pages 43 denied claims, delayed claims, shoddy work and driving people into financial ruin. 12 were billing and cost increase issues. One only had anything close to a compliment. Knowledge is power.

When I called Progressive to ask for an insurance quote for my daughter, the rep. said he could not speak with me concerning the quote and asked for my daughter's phone number. My daughter does not want to be called, nor discuss these quotes, as she is a busy woman and I was doing her a favor, calling companies to get a better idea of the quotes and coverages out there. Upon telling him that I just wanted a quote and that there would be no transaction occurring, he maintained that he would not give me any ideas/information or prices. So I said to him, "Wow, okay. So how about we just say that I am my daughter. I have all of the necessary info. Can we just proceed?"

And he said this to me, "Well, ma'am, how about we just say that I will be reporting you as committing a federal crime for insurance fraud?" I was totally stunned. I told him that I wanted his name, and he said,"Certainly," and he hung up on me. How is that for a story? Kind of twisted, no? I will be taking matters into my own hands. Now, having read the other posts on this board, I get the real picture on this company. What can this company do for us anyway that calling the four major insurance companies can't do for us directly? I am quite certain that the insurance companies themselves would gladly match the prices that Progressive would quote.

I was initially calling Progressive based upon their lovely advertisements in the hopes of making the entire process a bit easier for us. Well, perhaps Progressive chose a Great Ad Agency because Progressive is such a disreputable company that someone over there knew that they need terrific ads!

I have a motorcycle and motorhome insured with them. I have been paying for $5,000.00 coverage on my vintage Honda Goldwing. It had an accident while transporting, The claims adjuster came out and said it was totaled and the damage was $4,700. Now they are only offering me $1,700.00 and take my motorcycle and will not step up to the plate and pay what I have been paying for.

I am told, I have no recourse on this matter, please help. Total loss to me and they want to pay me a fraction of what I have been paying for, and tell me that is only a "stated" amount and not for real, however, they take the payments on this. I do believe that this is fraud and a total loss for me.

I set up a policy with Progressive due to their low rates. I paid by the 6 months. on December 14, I called because I received a bill for $50 after I had paid in full for the 6 months. I was told that I did not sign a form that was sent to my email. I explained to the person that I never got the form and did not know anything about it. He told me nothing could be done and I told him I wanted to cancel my policy, but I would call back in a bit to do so because I was short on time. About 4 hours later, after dropping my wife off at work, I called back and spoke to someone different and explained the situation. I was told that they did not want me to cancel the policy and it would be fixed. This morning, I got a call from Progressive stating that my policy was canceled for non payment.

I talked to the person on the phone and they said that they can't find any information that I called back. I think Progressive is involved with a scam to show low rates and then increase their profit during the first 6 months. Now, because of Progressive's dishonesty, my license will be suspended. I have never had any infractions and no points on my license. Now, due to their negligence, I will lose my license. The lady on the phone told me that she could make it look right so I did not lose my license if I paid her $70. This sounds like blackmail. Have to pay $70 to keep my license or have my license suspended for lapse in coverage.

I was in an auto accident on January 8, 2010 while driving through Connecticut. My car was hit on the left side while traveling in the middle lane on the highway 91 at 65MPH. As a result of the impact, my vehicle spun around 2-3 times on the highway, and finally came to a stop on the right shoulder.

A claim was filed the same night as the accident, and Progressive proceeded to keep my car for over 2 months. Upon receiving my vehicle back from Progressive, I noticed a number of issues outstanding with respect to the body work & mechanical service performed on the car. I have had 2 independent inspections performed on my vehicle, one performed by Warnock Lexus.

I have been informed of a number of damage directly related to the work performed by Progressive, and it's contracted auto repair facilities. I wish to submit a formal complaint in attempt to recover the cost associated not only with the damages to my vehicle, but any additional rental car fees, and diagnostic fees, associated with this accident. The cost associated with the aforementioned issues, far exceeds $2500.

Apparently, I somehow missed paying my final gas bill at a Los Angeles residence that I moved away from in 2005. This company (PMR) received the collections account and began sending notices to an address I hadn't lived at since 2002, three years before I incurred the debt in the first place. Needless to say, I had no idea there was an issue, a debt of $89.06, to be exact, which I would have happily paid had I ever been contacted.

When I ran my credit to get pre-approved for a mortgage, I found the item and contacted PMR right away. After being lied to by the first representative, I spoke to (who told me they could keep reporting the debt as long as they wanted to, and unless I paid up right away he would make sure it stayed on my credit report for an additional seven years, a direct violation of the Fair Debt Collections Practices Act), I got a supervisor (Mike **) on the phone who agreed to delete the item from my credit report after receiving payment. Convincing Mike to send me written confirmation of this agreement via email, before I paid, took another twenty minutes, but eventually, a deal was struck and I received an email confirming that they would delete the item from my report after I paid.

I paid the full $89.06 over the phone on January 20, 2010. After a month, the item was still being reported by Equifax as unpaid. Several days worth of phone calls later, the status was changed to "paid," but the item was still being reported. It's now been another month, and I'm in the exact same situation. Mike keeps saying he'll "check into it" and call me back; I have no idea what he does when he hangs up the phone, but he certainly doesn't use it to call me again ever. I've called their corporate number (provided to me in an email and a subsequent letter sent to my home confirming that the item is due to be removed entirely form my credit report) but all of the extensions and menu options lead to the same voice mail, and I have never received a call back despite repeated messages.

I have now filed a second complaint with the FTC regarding this incident (the first was for the inappropriate attempts to collect and the outright lies of the first representative I spoke to). Anyone else who has had similar experiences with this company, please do the same! The only way these will get what's coming to them is through the power of numbers. Damaged credit score and many hours of wasted time.

I had commercial insurance. The truck was robbed and I was shot five times. Progressive refuses to pay out on my PIP claim. I was inside the truck at the time. This is to let them know it's wrong.

On February 7, 2010 my daughter and son were driving to pick up their younger brother from his girlfriend's house per my request due to being ill. Within minutes I received a telephone call from my daughter that they had been hit by a drunk driver. My daughter had suffered head trauma and actually thought she was calling 911. A gentleman driving under the influence had exited the freeway at a very high speed and never slowed down. He hit the vehicle in front of my children, hit my daughter's car and then went down into a ditch. My daughter has no memory as to how she was hurt or how she actually exited her vehicle. My son was the driver and most of the damage to her vehicle was on the passenger side.

My children both went to help the drivers of the other vehicles. My daughter helped the man in the vehicle that was first struck by the drunk driver and my son, realizing that the drunk driver was not in his vehicle, used the flashlight on his cell phone and went down into the ditch to look for the driver. He located the drunk driver under the camper shell of his pickup, and now the truck was on fire! With the help of a passerby they removed the man from under the camper shell and pulled him to safety.

Since the time of the accident my daughter has been diagnosed with a skull fracture. She is in the process of being sent to a neurologist because she is having problems remembering things, confusing her words, and having constant daily headaches. She has been to the emergency room twice for pain and is also seeing a physical therapist because of the accident. She has been diagnosed with the skull fracture and post concussion syndrome. My son who did not have to help the man who made the poor decision of driving drunk has been thrown the biggest blow of all! The drunk driver is diagnosed HIV positive and Hep B positive. My son was covered in this man's blood!

Not only does he have back problems and frequent headaches, but my child now has to wait 3 months to be tested for HIV and Hep B to find out if his life is going to be changed forever! He is only 19! The drunk driver is insured with State Farm, but apparently he doesn't have enough coverage to pay for all of the damage he has caused. My family is covered through Progressive and has been for years. We pay our premiums on time and I think they have only had one claim because I hit a deer. My husband, my son, and myself all have good driver discounts. My daughter is also insured with Progressive but on her own policy.

Due to banking error which the bank admitted to my daughter's premium was not paid for the month of January and we were not aware that her policy was terminated as of January 12th. The right thing for Progressive to do would be to re-instate her policy due to the bank's error not hers. But they decided they didn't want to do that because of the accident. My son was the driver of her vehicle when the accident occurred, so our claims rep Chris M. told me not to worry and they would cover everything under my policy, which my son is a driver on. No deal! After receiving a certified letter from Progressive stating that they were more than likely going to deny our claim, I called Chris in tears.

I did not understand and he wanted to record our phone conversation. So not only am I sick, but I am concerned for my children and their well being and this man wants to record me crying and in distress. I was coerced into telling them that my son drove my daughter's vehicle more than he actually did so that gave them grounds to deny our claim. It has been over a month since the accident and I feel helpless. My daughter's car is still not fixed. I don't know if my son is going to have HIV or Hep B for the rest of what would be a very poor life, and my insurance company refuses to help me! They should have done the right thing and re-instated my daughter's policy due to the bank error, but they didn't.

They should be helping me with one of the most difficult times in my life, but they're not! All I see is an insurance company that wants to collect my monthly premiums and then tell me to go to hell when I actually need the services I pay for! We did nothing wrong! We are the victims! We did not drink and drive! And we certainly did not make decisions that have greatly changed other people's lives in a negative manner! We are good people. We are honest people. We are widely known in our small community for donating to any cause, not only financially but with our time and what Progressive is doing to us is wrong!

A progressive insured rammed me. They made it impossible for me to get my car fixed. Wanted me to take it places. Offered unacceptable timelines and alternate transportation. Sighted that they do the absolute minimum required by law. Obviously, their slick ads dupe people in and then of course their service is the worst ever and we even have one of our cars covered by them. Who ever knew, now comparing rates we find progressive to be average in their premiums and completely substandard in the way they conduct their business. Obviously, we will be switching upon expiration.

Cannot get car repaired for several months. Unknown what the compounding of the damages their insured ramming my car will come to. Beware, their ads express that you can customize your policy. All companies offer this but what's worse, they make claims that they are responsive. They are not. They are actually abusive. This Linda called one of my children and abused him over the telephone attempting to bully him. Unbelievable.

Last May, I purchased an auto insurance policy online from Progressive. They gave me a one-time $50 sign-up discount. On or about November 1, 2009, when I spoke to a Progressive representative on the phone, I explained to them that I am on a fixed income and I cannot afford to pay more than $200 for a policy. The representative told me that since the $50 discount was just one-time, my policy went back up to a rate of $280 with a $20 discount if I renew online. They then told me that with 2 tickets and an old accident on my record, I would be required to participate in a driver improvement program for mature drivers just for a measly $3 discount! I feel their TV commercials are false advertisings and they're insulting. They would not let me name my price. I emailed the company recently telling them what I think of them and their commercials. They don't care.

On 2/8/2010, Monday morning at 3:00 am. My wife and I were woken up from the crash of a car being pushed through our porch, front door, windows and exterior wall. This smashed, totaled out car stopped with its rear end in our foyer. This was our car that was parked in our driveway. We called 911 at 3:15 am. The police and fire departments arrived within minutes. The accident was caused by a driver of another car. The driver drove off of the road over a concrete curb and sidewalk, through our neighbors wooden fence, into our car (that was pushed into house), through our 3' high hedge, continued through our 2' tall brick landscaped island into our other neighbors carport before it finally came to a stop. In all toll there was over a hundred twenty foot path of destruction.

The driver and vehicle that caused the accident were insured with Progressive Insurance Company. The driver and his passenger were not injured but his car was a mess. Both cars were towed by the city of Ft. Lauderdale Police Department's hired towing company. I called Progressive Insurance at about 4:30 a.m. They gave me a claim number and Jamie ** as our claim adjuster. At that time, we were told to expect a call from Jamie by no later than 10:00 am. I started calling Jamie after 11:00 am Monday and kept calling every hour until she returned my calls on Tuesday at 1:30 pm. I gave her all the information and details that the police and I had. Wednesday morning, I tried to contact Jamie about getting a rental car. She told me nothing will be done about our car or house until she can obtain a copy of the accident report which takes 5 days. Jamie got very rude with me when I told her that our totaled out car was our only means of transportation. She told me that I was foolish for having our vehicle towed and that there was no money for a rental.

Many times I explained to Jamie that our car was towed by the police dept. because it was a hazard due to a ruptured gas tank and could not stay on our property. We called Jamie's supervisor, Nixa R, we explained the same situation. After we were told by her that we should not have had our car towed, I explained that we did not have anywhere else to go with the car and it was towed to the police compound. Finally, Nixa realized what I was telling her and told me that Progressive had their own car compound. We told Nixa we had no money, since I have been unemployed for seven months, and had no means of getting to the police compound where our car was towed. I had to borrow the money from a friend in order to take a taxi to the police compound and sign a document to have our car released to Progressive.

The damages which I have explained, to our house and car, left us with no transportation, a hole in our house which looks out to a six lane highway, a ripped up front yard and sprinkler system, debris and also include our front porch a hole which extends from our front exterior window, door and wall. My wife and I call multiple times, on a daily bases, to Jamie and Nixa and have not had any of our phone calls returned. We are still left with no means of transportation to get to the supermarket, pet store, etc. which are all necessities.

On Friday, we took a taxi to the Police Dept. at approximately 10 am to obtain a copy of the accident report. We again made more phone calls to Jamie and Nixa letting them know the police report was ready and we would fax them a copy. Yet again none of our phone calls were returned. Today is Tuesday, February 16th, 2010, it is 3:00pm and after multiple phone calls to both Jamie and Nixa, we have not heard back. We are still left without transportation and a large hole in the front of our house and these parties from Progressive will not return any of our phone calls.

We have come to the conclusion that this should not be or is not only an inconvenience but an emergency situation that has not been responded to. In addition to the damage to our house, our family pets are at risk (as are we) due to the hole in the front of our home. In conclusion, we feel that since this accident was no fault of ours. We are the victims of pure lack of concern and professionalism from these parties responsible to handle our claim from Progressive Insurance.

I am a customer of Progressive with no tickets, accidents, and I have never made a claim for more than 15 years now. A few weeks ago, someone parked next to me in a parking lot, in an SUV, opened their tailgate, causing their spare tire carrier to swing around, and the tire put a little dent in my fender. The total damage amounted to around $800. I took a week off from work to get it fixed. The claim problems began when claim rep Stephanie declared this was a collision, and not a comp claim, thereby increasing my deductible from $250 to $500, even though the paint was unscratched in and around the dent. When I tried to argue the point, she called me a liar, and accused me of attempting to defraud her of the $250 difference! Then, after I got my estimates and decided on a body shop, Progressive's estimator didn't show up as promised, for several days, causing me to have to pay a week's worth of additional rental car fees to get to work.

This tiny claim was a nightmare. Claim rep Stephanie was a heavy handed unprofessional bully, whose primary motivation was obviously geared more toward her 'no claim payout' bonus check, than to helping me get back on the road. For 15 years, Progressive was great at accepting my payments, but when it finally came time to make a very small claim, the friendly demeanor was gone. Never again.

Progressive's insured client made a left turn across my vehicle's path at an intersection. My vehicle was subsequently determined to be totaled. The police report found Progressive's client responsible.

I have an number of complaints regarding the methods employed and handling of this case by Progressive:

1) Although the police report placed full responsibility for the accident on their client, Progressive took the tact of suggesting we were "partially at fault." They hinted that they were investigating a witness to the accident. In my opinion this was intended to test the waters to see how easily I might be manipulated, hoping to reduce the amount of compensation they might eventually pay out. It is very upsetting to have family members in an accident in the first place, but to have an outside party play these types of emotional chess games for the sole purpose of lessening their payout is deplorable. I had to consult with an attorney and spend time writing several letters before Progressive finally admitted that they had 100% liability (letter attached). I should not have had to do this and feel empathetic for others who, I am sure have to endure similar tactics.

2) Another deceptive practice is being used by Progressive staff members. They explained that I would be compensated for the value of my vehicle based on its N.A.D.A. Blue Book retail price. That seemed logical and fair to me. They added that there would be an adjustment to that figure for its "local market value. " Hearing this, I will admit that I wondered to myself if this adjustment might not be a little in my favor since the local market value of my all-wheel drive vehicle would certainly be higher in the northeast than in many other parts of the country where snow is less common.

A Valuation Report was transmitted to me by Progressive. I will use the base numbers provided to me for simplicity of discussion. Progressive's Valuation Report showed the N.A.D.A. Blue Book value of my car to be $4,150. To my dismay, however, the report placed a "local market value" of $2135 on the car with small adjustments for extra equipment; I cannot replace my vehicle for $2135. For my final compensation ,Progressive apparently decided (arbitrarily) that it was appropriate to weight these numbers equally (averaging them). I had the following exchanges with Progressive staff:

- I questioned their method and got, "Our methods are consistent with Connecticut Insurance Department standards "I strongly disagree with these methods and Progressive's evasive "answers" to reasonable questions.

I found it necessary to take the time to research the retail price of similar vehicles in the local market and obtained a letter from a local car dealer stating that the value of my specific vehicle was actually between $5495 and $5995. This information was submitted to Progressive and has been chosen to be ignored.

3) Several days after Progressive staff members had explained to me that there could be no adjustments to the compensation, I received a phone call from them. A staff member explained that they had not originally included certain additive adjustments, in the compensation. With these adjustments, they could get me closer to the final value that the N.A.D.A Blue Book value would yield. Although I was glad that that their hard position appeared to have softened. I was dismayed that these adjustments had not been suggested previously.

4) Most recently, Progressive has not returned my phone calls, responded to emails or requests for information. They have my vehicle and money I am due for compensation. They appear to be taking no steps to resolve my case. It seems that if I don't agree, I get nothing at all.

I think that I have been reasonable. I would have gladly accepted the published N.A.D.A. retail value for my vehicle, (although I have proof that my car was worth more than that figure). As a conscientious engineer, I have great difficulty accepting arbitrary numbers, whose basis can not be explained. I have just submitted a complaint to the State Insurance Department. Hope that helps. Anyone have any other ideas?

This company is a rip off. They claim to sell insurance, then raise the premiums to cover the cost of the claim. They even recharge you for the deductible that you pay.

I am very dissatisfied with the service of Progressive Insurance. I am not insured with them, but was hit by one of their customers. This accident happened at the end of December 2009. I received a letter in the mail from Progressive yesterday stating that my claim was denied. The reason my claim was denied is because they cannot get in contact with their customer. They are stating to me that I need to put it on my insurance because they can't contact their client to get his statement. I am basically **.

They stated to me that they have called, sent letters and even went by the client's home, and still no response. If there is not a response after all of this, what does that say to you? He is avoiding you for a reason; he is guilty. I am very upset, not that my car was totaled or anything, but it is the principle of the matter. How fair is it that you, as an insurance company is basically stating to their clients that it is okay to hit people? And as long as they do not answer any messages, and don't respond in any kind of way, they (Progressive) do not have to pay.

I bought a car about three and a half years ago and purchased full coverage insurance through Benchmark Insurance in St. Joseph, MO, an agent for Progressive. I was told that if my 2 oldest sons were not going to be regular drivers, they would need to be excluded from the policy. At that time they each had their own cars and insurance. Last week my oldest son did use my car and was hit by another vehicle that left the accident before authorities could arrive.

Progressive is saying that since he was an excluded driver that I don't really have full coverage. Is that possible? It was my understanding that I was excluding them from being a regular driver on my policy, which they were not and they still aren't. How can they say they are giving you full coverage on a car with a lien against it when they can basically bully you into either adding specific people to your policy or excluding them? I now have a car I'm still paying on that is sitting on a tow lot.

All the clever ads are a mask to hide a poor company. We called Progressive to get a price on auto insurance to replace another policy. We gave them our policy information and we wanted the exact coverage and levels of coverage. An underwriter then called our son to get additional information. Their price was better so we changed. Only then did we learn that they called our son to manipulate him into foregoing the Med-Care optional upgrade. This left him with zero medical on the sham policy. It protected everyone but him. He was in an accident and now they claim he opted out of the optional medical injury coverage. I would say to anyone thinking about Progressive - beware.

What good is a Diamond membership when I have been treated as second-rate customer? I would like to express my utmost disappointment with Progressive. I have been a loyal customer for more than six years. I have two vehicles insured with Progressive and faithfully pay my policy in full every 6 months. I have not made one single claim on my policy in the past 5 years. In December, one of our vehicles was flooded during torrential downpours in South Florida. We were sure the damage would have caused a total loss. After the adjuster looked at the car, they told us they would be able to fix it. The mechanic worked hours on that car. Once he fixed the computer, the car would start, but wouldn't stay on. The mechanic called Progressive and told them he needed to replace the battery and the fuel pump and he was given permission on the phone to do so. However, the Progressive contact later told him that they didn't approve this purchase and are fighting him on payment. Really? They are fighting him over a couple of hundred dollars?

This past Saturday, I went to the mechanic to check out the car. I turned it on and immediately noticed the car hesitated to start. In addition, every time I shifted, the engine would "slip" and rev. Obviously, the car was not drivable. On Wednesday night, the contact I spoke to, Danny **, told the mechanic that he had to retake the car apart to check the clutch, but that the damage is probably not from the flood. What? Do you think that car drove like that before the flood? Now, the mechanic again would have to spend hours disassembling the car just so an adjuster can take another 48 hours to come out and look at it and "possibly" determine the clutch is damaged due to the flood.

In addition, one of the arguments Danny gave me was that the water "did not come that high". Just ask my husband who waded in waste-deep water for hours to get to an area of high ground since the car would not start. By the way, he was with a friend who can testify to that. Also, our conversation ended with Danny so kindly hanging up on me in the middle of the conversation. With all of the money and efforts that Progressive spends marketing its company as a reliable organization, I am totally surprised of the complete lack of respect and customer service. They are very consistent and timely with reminding me to pay my policy. Customer service goes beyond being nice to me when I need nothing from them. When did common sense get lost in this world?

Progressive has spent more time and money on "formalities" than if they were to have just cut a check to fix the car or total it from the beginning, not to mention the time and money both the mechanic and myself have lost due to amount of time it is taking to resolve this issue. I have been waiting for a manager to call me back for over 2 days. Funny because I was told as a "Diamond Customer", any issues I have would be expedited.

I got hit from behind by a driver who had Progressive Insurance while sitting at a red light. The person who hit me fell asleep at the wheel. Two years later and Progressive still won't pay up. They are trying to give what money they owe me to the Veterans Administration. I received treatment from the V/A and they know that I got hurt in an auto accident. They don't want to reimburse me for the treatment.

Progressive made me sign a paper so they can send it to the main V/A office to have them say that they don't want any of the money that Progressive owes me. If you poke a dog in the ribs enough times, it'll turn around and bite you on your **. Progressive and the government are sleeping in the same bed, share the wealth, just not with me, the one who's hurt for the rest of his life and can no longer work. So Progressive and the government can kiss my ** and I hope that you both catch AIDS from your back room ** of me. You must remember one thing: Progressive is cheap insurance in price, integrity, morals and conscience. Rot in hell, you low-rated ** insurance company.

I was expected to recieve a claim check from progressive insurance company, which they claim was mailed out on the 4th of december, it is now december 17th and I still havent recieved my check. I contacted them and they informed me to call my local post office, in result of doing so the post office stated that there is m=no record of a claim check ever mailed out to me from progressive. Its christmas time and my kids dont have anything for christmas because of the claim and claim check....

I was involved in an automobile accident on March 31/08. I have been unable to get them to pay for responsible bills that I had to incurr because of accident. It was their insureds fault. They said because there was no impact, I was injured and I had 1100 of damage to my car due to accident. I finally got payment to fix my car. I have paid bills out of my pocket and I lost my husband this year. I need my money given back for the bills I incurred from accident and pain and suffering.

During a Colorado snow storm driving down from Denver I ran out of wiper fluid because the hose connecting the washer fluid pump to the bumper nozzle was leaking it all over the road. It could not be connected to the missing bumper wiper fluid nozzle. Doing 70 mph on I-25 south my wind shield turn to mud/sleet and could not see where I was headed. Fortunately I was able to pull off and use something to clean the wind shield, get back on the road, then stop again this time keeping my distance from the vehicle ahead to reduce the amount of sleet/mud flung on the wind shield.

We called and had Progressive approve taking the vehicle back for having the nozzle installed. I agreed to pay for a $50 part, the missing bumper nozzles because "the parts were missing to begin with". What lunacy.

I raised the concern with progressive as this being a safety concern that the average consumer would have no clue on occurring. At least they could have given me the option to pay the $50 up front before risking lives. The progressive representative got on a real attitude by telling me she had it on record that I had said the part was missing totally dodging the responibility of properly informing the consumer and providing an option for the consumer to decide what to do.
I escalated to their manager, who told me this is my responsibility. The question is responsibility for what? For expecting the average consumer to know that they are driving off with a car that will strand them with no visibility after a repair in a storm? How is my wife or the average consumer supposed to know this? The average consumer may not even know that Progressive opted to risk their life so they could save $50 on a repair that costs thousands.
To quote the progressive supervisor: "$50 multiplied many times adds up to a lot of money!"
Yes, it adds up to a lot of lives too when multiplied over many repairs.

Progressive appears to hold no responsibility for properly informing the customer that there is a safety concern as long as they can get away with it.

Escalation from my initial contact to their manager only resulted in the same careless mantra "it is your responsibility"

My responsibility is to inform you the reader, beware. I plan to discontinue my service with Progressive at the earliest possible date.

I requested a mover company through on- line. Progressive Company made contact with me and I spoke with someone his name ( Alex). We agreed that the delivery of my furniture which was very clear that I have a bed room set, a Living room, ( Sofa bed and Chair) and I explained that the sofa bed was heavy and they might have to use stairs , the extra charge for the sofa was $ 85.00, and dinning room table with 6 chairs, plus a computer desk and kitchen stuff. Alex hasd told me that the charge per hour was $70.00 plus three men x three hours minmum service, the total would be $210.00 plus $85.00 for the sofa total would be $295.00.

Two days before the moving date which was 11/30/09, a person his name was Erick came to my apartment in Anderson St. Hackensak, NJ and asked me to sign on an insdurance form, which means that I will be covered by the company insurance in case of any damage occurred by the workers.

Before I signed the statment, I observed that the statment it covers only the moving cost which was initially agreed on $ 210.00 however I told Eric that there is an additional cahrge of $85.00 for the sofa bed so he corrected the amount to $295.00.

On 11/30/09, the day of the moving, three Russian men showed up to my apartment. The person in charge aksed me to sign on a blank forms stating that it will cover the moving insurance, in case of damge or broken stuff they are not responsible. Then he asked me to sign on a form where it has paking charges. I asked him why should I sign the from of packing where everything was already packed, he said just in case if we have to use any of their suppliers. I asked that person (I do not recall his name) how much I would have to pay for the moving, he said, " You do not have to pay nothing now until we get to the destination" which was one block far from my moving location at Anderson street.

I moved to Prospect Ave. Hackensack, I asked that guy why he does not provide me with an estimate about how much I will have to pay, he refused and said," Before we deliver the furniture to your place, you would have to pay". I asked why you would collect the payment before delivering the furniture to my apartment, he said because people they shut the door in our face before we receive the payment. I told him I am surprise to hear that. I observed that person was covering and taping the necessary and unnecessary furniture like, dinning room chairs, old chair. I did not have china or expensive furniture that requires all that packing.

Then we arrived at Prospect Ave. the new apartment, the driver came to me and aksed me to pay $1,114.00 and some change I do not recall for the moving cost before delivering the furniture or they would take the furniture to a storage and take me to court for not paying. Then he produced a recepit with itmeizing the cost, Chraging me $700.00 for using tapes and one box to cover the bed room mirror. He told me that my apartment is 50 feet far from his truck and I would have to pay $300.00, in addition to $ 85.00 for the sofa bed which was already carried in the Elevator and did not have to use the stairs.

I screamed, I was very upset for the humilation, the lies and high way roberry they did to me right on the spot. I felt hopless becasue I was unable to do anything except borrowing money from my girlfriend who was with me and she used her credit card ( visa) to pay for moving cost. If I did not have my friend, I would be sleeping on the floor and I had no furnitur. I moved from Lodi to Hackensack and I paid $550 and they did excately as the Progressive did from packing with no extra charge.

I am reporting this company to the Media, to the news paper and I will take them to samll claim court for their rubbery and cheating to the public. This is a huage scam, I am financially streesed , emotionally upset becasue I felt hopless and I could not protect my self from (gang) people who surrounded a single female and they pointed a gun to my face by such horrible acts.

I am sure this is happening every day, and they made me sign on a blanck form so they would add all the charges they want. If I was told up front how much I would have to pay I would never use this company. The money I borrowed from my friend I have to pay her back I do not know how? They put me in so much debt with no reason because of their lies and cheat.

I contacted them in June to give me a qoute on Auto and Homeowners insurance. I purchased the Auto Insurance but DID NOT purchase the Howmeoners Insurance. Several weeks later I recived a bill for a Homeowners policy. It was for 1518.00. I called the Agent/Broker and told him this was double the price he qouted me. He qouted me 735.00. I told him there was no way. He told me to just disregard that bill and he would take care of it. Several weeks later I received a notice that they billed my escrow account for 1518.00.

I called him again and told him I did not want this policy. He said he would take care of it and get the money returned to my escrow account. Then I received a policy from Homesite Indemnity Company. I once again called Stephen T. Ludwig at Progresive and asked him why I was receiving this, he assured me it was being taken care of. On Nov, 18 I received a Cancellation Notice from Homesite Indemnity Company for non-payment.

After several attempts to get this resolved thru phone calls and e-mail they will not return my calls or respnd to my e-mails and have made no attempt to resolve this with me. I agreed to take the policy for 735.00 a year. However he made a mistake when he gave me this price. I told him I would have to crazy to pay 1518.00 for a policy when the one I currently had offered more coverage for half the money. He told me to disregard all billing and he would take care of it.

I have had a Homeowners Policy with Allied Insurance through out this period, so in essance I have had 2 policy's on my homw for a the last six months. The will not return my calls, so this leaves me with no other options. If you cannot assit me, please let me know where to turn. Thank you very much for your time.

I purchased auto insurance from Progressive and was sold full coverage and increased my coverage. I was in an accident on Friday and have been told by the adjustor that there is no medical protection for the driver. He told me that was seperate coverage he called "Med-Pay". This was never even mentioned in any offer of coverage. These was no mention of driver exclusion mentioned in any documentation furnished by Progressive Insurance. Discussing this with other insurance companies, all claim to have never heard of "Med-Pay." At best this is grossly misleading but I believe is outright fraud. I have been injured in this accident and Progressive now claims I am not covered medically after paying huge premiums every month. Progressive is a deceptive company.

I had woke up one day to my truck being vandalized in my friends driveway. So once I got to work I called my independent agent, who said pay for it out of pocket if you can and if not call and make a claim with Progressive. I got an esitmate at a Body shop, and the manager said the work would cost almost $2000. It looked as if my hood and bumper were hit with a baseball bat. So I bring my car in for the repairs and the adjuster comes out, he calls me and says that it appears there was red transfer on my truck and that by law due to the bending of the fender he had to change the claim from comphrensive to collison. I said so someone hit me, and he answered yes. He never told me that he was going to state that I was at fault, and he was very rude.

So a few weeks later my boyfriend when to get is liablity insurance renewed, and he told me that I had an at fault claim rescently on my driving record, and I was like what are you talking about. Sure enough I called Progressive and they said I was 100 percent at fault due to the fact that the the damages were consistant with hitting a pole. I say this because I called the guy and said I remeber that the red paint was from a pole I bumped a year ago, but it did not do this damage as the hood was bashed in various places and the bumper cracked. The pole cause no damage and left only a trace amount of red paint. So the guy continued to say it was consitant with hitting a pole, and I was at fault in order for the claim to be paid. I find this very inteseting because my premium was just getting ready to go down in July, so it is ironic they would find me at fault for this and blame it on the pole when it was nothing to do with it.

If it had been the pole, there would have been much more paint, and what about the dents in my hood? This is exactly how they rip people off, and the adjustors I am sure get a bonuse for finding the policy holder at fault. A friend of mines husband works at a bodyshop and when I told her about this experience she said he husband says Progressive treats people terrible and like criminals when they are in an accident, even if they have never had any claims. The policy holder is almost always at fault as well he said. Ummm...

After looking at subsequent bills I realized they'd added on the uninsured motorist coverage anyways, despite my having repeatedly told them to remove it, and having mailed in their form.

After calling in to complain they stated there was nothing they would do to remove the fees. I would be forced to mail in or fax another form and they would not retroactively remove the fees associated with the extra coverage.

Why do people pay preiums when the insurance company nevers pays. My nephew had insurance with [their] company and [they] did the same to him. Never pay claims only take peoples money! Large baseball size crack on the drivers side of my vehicle. if the rock went through I would have been hit directly in the heart!

Progressive made daughter fill out a fire report - after taking a detailed statement as to all of our actions and whereabouts, in addition to a lot other paperwork - just left us with papers - did not assist in filling it out.

Then had daughter sign over car's title. Gave no receipts. Still wants statement from other person who was with daughter at time of incident - but is never available by phone. Also wants car's key (?). Also wanted receipts of car service - which were burnt in car. Wanted name of last auto shop and description of repair. Said she was going after repair shop for faulty repair. Repair shop owner called us today to ask why he was being called. Car was burnt on 11/ or 11/8.

Car was finally towed (according to Regina) yesterday - and agent will look today (?). Agent will not state how value of totaled car will be determined, nor when to expect settlement of claim. She did advise that we allow her to give our info to Cars Direct - they called to try and sell us a new car.

driving down the highway at 70mph hit a couple deer, wrecked a 1999 crown victoria lx thats got 81,536 fully loaded car should have 150,000 for its age it was immaculate. they came a week later to estimate the damage. i had the car towed to the house to cut down on the cost to progressive. well it ends up they totalled it. well they only want to give me 6,950. my car is worth 7,950. to me to replace it i had 2,000 dollars in wheels which was not covered. 250.00 in professional window tinting not covered. no burns or tears in the interior.

the ford delership in my town told her on the phone, (where i bought the car) what it would cost to replace it they said 8000. she told me to buy a car that had 12000 miles more for 6400. why would i buy a car for that with more miles than mine and after they take out everything i get a check for 5,648 which would not even cover the cost of the car with 12000 more miles. thats just crazy

well now me and my family are walking and have no car because i wont take there check because there low ballin me. she even suggested i drive 500 miles to buy another car, i dont think so. i did all the research they asked of me and they still wont pay up and i did what they said and she was very rude and acted like my claim didnt matter or my family. i am very angry with them and have contacted a attorney to sue the. i had a beautiful car. this is sad

I had the windshield replaced by Safelite Auto Glass and they put another dent in the hood. The tech who did the work left without having me look at my vehicle or sign anything then denied denting the hood along the windshild line. He also left glass pieces all over the seats in my new vehicle. My Progressive Insurance company told them that "we" would take care of the damages, meaning me, myself, after paying my $500 deductible and adding it to the damage from the road debris- INSURANCE FRAUD! Still waiting to hear from Progressive to get my vehicle repaired.

I was in a car accident with a deer on 10/27/2009 around 10:10 pm in newfield ny. I was on my way to work to meet a coworker to deliver his packages as he had a family emergency to handle. On my way i hit a deer and wrecked my car.

I called progressive and told them i was working at the time which i was but wasnt. they told me my claim was gonna be denied cause i was working (when i was on my way to work) and said my policy didnt cover me carrying any packages for a fee or commission. But i didnt have any packages on my at the time no was i getting paid to drive to the person i was meeting.

I am gonna lose my job i have had for 1.5 years and i have 3 kids and about to lose my house and everything else becuase of this false claim they are portaying. i dont know what to do and need help before me and my family are on the street.

Three weeks ago I hit a deer, 1/2 mile from my home. I called Progressive as soon as I got home to report the incident. I reported that I have a leak under my engine. The car was towed to be in to be repaired. A Progressive-referred body shop repaired the hood, fender, bumper, lights, grill & grill support. My claims agent, Chris, said the shop looked for a leak and couldn't find it.

Two days after I picked up my car the engine sounded horrible, but I was able to return home, a 20 minute commute. Close to home, the temp rose to the hot end... I coasted it in. The next day I restarted the engine to test it out for myself and the check engine light came on. I turned off my car and called Chris to let him know what happened and that I wanted it towed in so they could test it again. I reiterrated how the car ran fine before the accident, I saw oil after and now I seem to have engine trouble.

He said they looked for it and couldn't find anything. He said they could tow it back but I had to pay for it. I repeated the events. He said he'd call his boss and get back to me. Two days later I called him and they agreed to tow it back on their dime. Once in the shop, he didn't call me. I talked with the Service Manager at the dealership where the repairs were done. He explained what they were doing to diagnose the leak. They ran computer codes and put it on the lift. There were theories, but no definitive explanation. This Chevy dealership said they recommended a foreign auto guy down the street or the BMW dealer. My car is a '99 M3 convertible. Two days' later on the second call that day Chris said his manager told him the car had other problems and those problems caused the engine trouble.

My car is sitting with an engine half filled with oil. The sticker from the oil change a month earlier (I have the receipt) in on the window. The oil leak is on the drive way. I called Progressive's Claims' number and a women told me that her records show that I did report "a leak under the engine" when I called weeks' earlier.

Didn't they insure my ten year old car as is and agree to return it to its' original condition, using "like" parts, at an "authorized facility"? They are trying to say that the engine trouble I have now has nothing to do with the accident and is only due to the fact that my ten year old BMW has a bad coil in the #2 cylinder. It may have had that prior, it may not have. But when quarts of oil are documented to be on my driveway 1/2 mile from the accident, aren't they responsible for the damage? A mechanic told me that there are canisters behind the grill and if they're damaged, they could leak oil. It's not my fault that their "authorized mechanic" can't find out why it leaked. It leaked because of the accident! Now, I have an undetermined problem with my engine that they say isn't their responsibility.

David B. (Progressive Insurance: North Texas Lines Manager) denied my claim based on unfounded evidence that he falsified. I hit a stump with my boat motor which is covered by my policy. The damage was obviously from hitting the stump but he claimed that a mechanical failure within the lower unit was the problem which is not covered. He did this after 2 of his own adjusters had claimed it was "Impact Damage" and it should have been paid by the policy.

After fighting Progressive, they finally paid the claim but the false evidence that David claimed was the reason he denied the claim has never been seen and he was not held accountable for knowingly engaging in a dishonest practice to avoid paying a claim. The first reason he gave for denying the claim was mechanical failure of the pinion gear. He said this was obvious due to a "Failed Bearing".

There was no "failed Bearing" and he has never showed a photo revealing the "Failed Bearing" even though he never saw the damaged motor except in photos. After he was asked to provide proof of the mystery "failed bearing", he changed the reason from a "Failed Bearing" to a "Rusty Seal". That also was a false statement that was proved false and documented when an independent marine surveyor showed that the bearings and seals were in excellent condition.

If a policyholder submits a false claim they are held accountable and prosecuted. Are Claims managers not held to the same standard? Wouldn't his falsifying evidence be just as fraudulent as an insured lying to fake a claim? Is there no accountability for his deceit? How many claims has he falsified data in the past to avoid paying a claim? And with immunity for these types of actions how many more will he do in the future?

Progressive has asked why I am not satisfied since they paid the claim. They believe by paying the claim this can all be dropped. Progressive needs to be responsive and address what David B. has done. By sweeping it under the rug they are condoning it and are just as unethical as Mr. B. The claim was eventually paid but only after challenging the Insurance company to provide proof of the reasons given for denial. The person who falsified the information was never held accountable for engaging in a dishonest practice to avoid paying a claim.

The evidence the damage was due to impact damage is clear. 3rd party survey report proves there was impact damage. The acknowledgement from 2 of Progressive's own adjusters that it was impact damage (certified letter from one of the adjusters that states it was not "Mechanical Failure"). Mechanic that replaced the lower unit and has over 25 yrs experience says it was undeniably impact damage that caused it. Progressive has now admitted it was impact damage and paid the claim. My nephew and I both were witnesses in the boat when the submerged stump was hit.

The evidence that Mr. Burkamp knowingly falsified data to deny the claim is even clearer.

I received two contradicting certified letters from Progressive on the same day from two separate employees that report to Mr. Burkamp. One acknowledging that it was impact damage that caused the damage and another denying it was impact damage. Mr. Burkamp has said this was just a simple mess up.

If someone has any ideas as to what else I could do to bring light to this situation please speak up.

I have sent a formal complaint to the Texas Department of Insurance and they are looking into it. But based on what I have read about these incidents the Insurance company and employees that are involved in knowingly using dishonest practices to deny claims are seldom held responsible when caught.

I slammed on my brakes, causing my ABS to react, jolting my car wildly, I hit the dash with my knee and my head went to the steering wheel. In order to avoid him smacking me T-Bone style into my driver door, possibly causing serious auto and physical damage, I was able to veer to the right and ran over the curb, causing sever damage to my undercarriage and front end lower bumper. I have a Jag XKR, very low to the ground. Oil exploded all over the car and smoke entered the cabin, I had to stop after driving around the exit. He U-turned back as he noted he freaked out, apologized for having his mirrors poorly adjusted and we traded info. He said he was responsible and would take care of everything.
Progressive told me yesterday, they have reversed their standing and since I had no car to car contact, they are denying they are at fault.
Scum.

I will sue and this driver (AND insurance company) are not only a liar, but a very unsafe driver and may have been drunk. At this moment the damage caused by this unsafe and maybe drunk driver exceeds $3,000. and may be a few thousand more when the car is fully examined. I have some physical injury as well.

had accident on 8/11/09 took 30 days for immediate responce to even come look at vehicle and after2 months the vehicle is not repaired to pre collision condition allmost 3 months now!

I was in a parking lot accident a few weeks ago with someone that was insured by Progressive. The other party admitted numerous times to me and to my insurance company that she did not see me while coming around the building/drive-through. I was in the process of leaving the parking lot (pretty much already backed out - ready to leave) when the accident occurred.

I spoke to Progressives 800# the day of the accident (it was a Saturday) - given the name of the local agent who would handle everything. I spoke to the agent on Monday, who seemed nice enough, gave my account of the accident and was told that they needed one of their adjustors to look at the damage. I did this on a Thursday at a local per their request, and was given an estimate. The adjustor told me at that point they had not heard from the other party and still needed to look at her vehicle.

Monday I call the agent, still no word from their insured. Wednesday my husband calls, still no word from the other party.

Friday morning at 8:30 I receive a call from the local agent (who is now very terse and rude) telling me that Progressive has deemed the accident totally my fault, they are not going to pay for anything and if I have a problem to take it up with my own auto insurance. He also informs me that this decision was based upon the other party's statement and a video tape that shows me "clearly" backing up into their insured.

I'm so taken aback by this. I call my own insurance company, who tells me that the other party admitted fault to them and that in cases of a video tape most stores will only release it by a court order.

My auto company had two more quotes done on the damage to my vehicle. The Progressive adjustor did a very low ball estimate and did not even note some of the damage that the other two shops noted.

So, as it stands now - I have to pay our deductible to get the car fixed and our insurance will go after Progressive.

So my advice, if you are in an accident with Progressive - deal with your own insurance company first!

My car was damaged while parked in the Autonation corporate building in Fort Lauderdale, Florida. The person who hit my car provided me her insurance information after the accident. I recieved a call from the prgressive agent (Jamie) to take the car in for repair. I told her given the damage I preferred to take it to an authorized Nissan Collision center. I took it to Maroone Nissan Collision in Fort Lauderdale. I took my car in on Thursday, October 15th as per the Jamie (Progessive's request). She assigned me case# 095337535.

As per my discussion w/ Jamie, I left my car and proceeded to rent a car down the street while my car was evaluated and repaired. I was told by the Nissan Collision store that the progreesive adjuster did not show up as schedule on Thursday, October 15th. He (Mike P.) would stop by on Friday, October 16th instead. I checked w/ the body shop the following day on the progress. They progressive adjuster had not yet shown up.

The adjuster did not show up until late in the day and he took pictures. No physical inspection of the vehical, just a pictures. He stated he would followup with his boss. This was on Friday. On Monday morning I received a call from Mike stating that my rental would expire on Monday and that the collision center was over charging and delaying the repair. But that I had the choice of moving my car to a Progessive approved facility.

My question is how can any body shop have a green light to start work on a Friday and have it finished by Monday morning? And yet Progressive is so willing to allow time to relocate my car to another facility for repair and willing to extend my rental if I do so? WOW talk about a sham. What can I do? They seem to not want to pay the labor and retail price of parts as per the law. Not sure if I need an attorney yet?

May 29, 2009 Our 2004 Ford F150 was stolen out of yard. We contacted the police dept who found it down a ravine and it had been stripped. Three weeks later the adjuster contacted us wanting bank statements, copies of all our credit cards, homeowners policy, paychecks dating back one year. I was working 10-12 hours a day 7 days a week. we also had family member that were dying.

I felt that I had been insured by this company for over 4 yrs always paid my policy on time and that the company was asking way to much. I owed less than 8,000. on my truck. we chose not to send them our financial records as it was none of there business as they were asking for way more information than we had to have to buy our house. Not to mention the time that it took to get the paperwork that was being asked for.

I have now received paper work in Oct that we comitted Fraud. Im mad as gee, I wasnt late on a single payment to the insurance company, was not late on truck payment and still got treated like a criminal. I dont even have a ticket on my record.

When a deer hit my car in December 2008, my Mazda3 sustained extensive damage to the left side and front end. Progressive suggested that I use one of their "preferred" body shops but failed to disclose, which they are supposed to by law, that they have a financial interest in doing so. (I found out later that they were supposed to disclose that.)

They towed my car to a body shop that did shoddy repairs and also listed repairs that they didn't even do. I had a post-repair insector examine my car, and he found several problems. So I called my Progressive rep, and he blamed it on the body-shop manager, who blamed it on his "guys." So they attempted to fix my car again.

I took the car to the inspector again, and he found more problems. I asked to have my car taken to a different shop, so they took it to a local Mazda dealership. They found a lot of problems--for example, the previous body shop had used a non-OEM hood that wasn't even from a Mazda vehicle, so it didn't fit right. They did a better job, but by this time the repairs reached 75% of the value of my car, the threshold at which they should have declared my car a "total loss."

To keep from reaching that threshold, they undervalued the repairs and overvalued my car. Just a month earlier, I had decided to sell the car to get out of the payments. Carmax had offered me $8,500, and the very dealership where I got the third round of repairs done offered me $9,500. Progressive said my car was worth $13,700! They did this to avoid declaring my car a total loss.

Also, they counted only the original round of repairs toward the repair cost--they said the supplemental repairs didn't count toward the 75% threshold, which is ridiculous because the first round of repairs was incomplete and unsafe. They even tried to straighten out a damaged upper frame rail instead of replacing it, which is what they're supposed to do to restore the car to its pre-accident condition.

What happened next is unfortunate. I was going to take the car back to my inspector a third time when I lost my job. So I really needed to sell the car then, to get out of the payments. That rendered me unable to pursue the matter further. But according to my inspector, this happens every day, with every insurance company. In fact, 99% of the vehicles he has inspected had unsafe repairs to them. In only four years in business in a small town called Salisbury, North Carolina, he has gotten $1.5 million worth of vehicles bought back or totaled by the insurance company. That is what should have happened to mine.

I had consulted a lawyer about my case, and he wanted to review a synopsis, but then I lost my job and sold the car. Also, my car obviously suffered diminished value, but Progressive told me that they do not honor diminished value -- the concept that your car is worth less after an accident, even if it is repaired properly. I ended up with a damaged car that was never fixed properly and sold the car for much less than I could have sold it for if they had fixed it correctly. They should have totaled it or bought it back. But I ran out of time.

I applied for auto insurance in person asking for a better rate than I was getting with another company (Approxemitley $750.00/year). I was given a quote around $360.00. I told Kim that I would call her back when got home and checked on line for other quotes. I checked with Geico and got a quote of $202.00/6 months. Wanting to get the lesser of the two I went with Kim's quote. I called her back and gave her my debit card number thus concluding our transaction. After getting an e-mail back showing the policy number and brief policy explanations I noticed the quote was for 6 months not 12. I immediately called back and cancelled the policy. This was on 9-22-09. Kim confirmed the policy would be cancelled as of that date and a check would be sent to me for the pre-paid amount(I paid the whole premium). This did not make me very happy because they had deducted the amount directly from my account not 15 minutes earlier. I was obviously stuck with the "It's Progressives policy to issue checks" explanation. It is now 10-5-09 one day short of two weeks and I have not received a check. I called Kim and was told Progressive would send my check out 10-7-09 (2 weeks and a day since the original transaction). In spite of the fact that I feel I was deceived from beginning I would to know if there is a time frame for refunds as set up by the Florida Insurance commission and if so, how long? As for any future business dealings with either one of busineses I will certainley steere and suggest any one reading this do the same.

I insured my vehicle with Progressive a couple of Month ago. This company now icreased my polizy for a reason that I do not understand, I had no accident, my record is clean.

I asked for an adjustment and they said they wouldn't adjust the rate. I disagree that it would cost 219,000 to rebuild. The cost of labor and material have gone down. And, my house is only 1092 SF. Insurance companies arrogantly do whatever they want to and we have no control over it. This is wrong and I want it investigated. My house payment has gone up, making it difficult for me to make the payment. I am depressed and I feel like I have no control over my finances because of this company.

My car struck a deer. The guy came out to look at it and I was called a liar and that there was no evidence of my car striking a deer. Now they are not responding to my twice daily calls and I even left messages with management and nothing. How can they know what really happened? I don't like being called a liar and am very frustrated with Progressive. DON'T BUY INSURANCE WITH THIS COMPANY. HORRIBLE PEOPLE AND VERY CONDESCENDING.

I recently added a new car to my insurance policy. The changes to my policy were made by telephone. During the call I asked Progressive if my policy would cover other drivers in the rare event that they were to opperate my vehicle. I was told that they would be covered as long as they didn't live with me. I have two roommates that live in my household. Since this conversation with Progressive, they have sent me a letter threatening to cancel my insurance policy if I don't provide them with the names of everyone I live with, as well as their DOB, their drivers license #, relationship to me, and name of their own personal insurance co. Progressive's policy requires that I add everyone in my household to my policy, which will increase my monthly rate. Can they really cancel my insurrance because my roommates don't want me to share their personal information? I don't blame them! My roommates don't even drive my car - they have their own cars!

Fourth of July weekend, 2009 I was at a private gated membership campground for 10 or so days. I met some wonderful folks who had some horses and we became friends. We were parked up on the "ridge" where you park when you have horses with you. It was VERY windy, in Julian, CA up there.

I went to their ranch in Yuma, Az with the horses and left the Fleetwood American Dream Motorhome parked, across from the new friens's ADULT children.

I came back the next day and the motorhome had a broken windshield. The awning was damaged. The door got caught in the strong wind when I opened it. I moved the motorhome to lower spot,as I didn't have the horses with me any longer.

I called the park security over. They said there were unsupervised kids roaming on the Holiday Weekend. They also said there had been HIGH winds the entire time I was gone.

I called Progressive to see about an adjuster coming out to replace the passenger half of the windshield. Very nice. No problem. Except they never came. I cut vacation short and went to stay at relatives home til it was reparied. Progressive would NOT repair it. Said they were checking out my policy to see if it "afforded coverage". I paid 1300.00 to have half a windshield replaced.

It has been OVER THREE months and I spoke with the supervisor. Called the adjuster numerous times to come out. ASKED for a copy of my policy SIX times via email and on phone, only to NEVER receive it. First Supervisor said it was a collision claim, not comp. I said, "SO?" I'm covered either way. She went on to say it would cause "points" against my driving record. That SOMEONE had a spare set of keys to my bus when I was in YUMA (Who the cat???PLUS I had ONLY set of keys WITH me).

After I told her I had it parked there...did NOT drive it to YUMA but drove in truck to Yuma..then she said I was lying. That it was broken while driving the motorhome.

NOW, three months later they sent a letter stating they are not paying because the windshield damage was a result of "wear and tear". I have pics from THAT campsite where the windshield shows. NO crack or chip. Wear and Tear? I just bought it in Nov 2008.

They are RUDE, Proposterous and just don't want to pay ANY claim whatsoever.

my car was stolen 8/13 from my residence all parties were notified police, insurance, car co. my car was recovered 8/15 and was taken to impound. I paid to get my car out however wouldnt start. i contacted my insurance in which they investigated and come to conclusion my iol cap was not on tight causing oil to leak inside of vehicle which is not true as my car was working fine until theft occurred. i even just repaired my vehicle 2 weeks prior as well as oil change. there was no oil visible in my parking spot or anywhere. my insurance is not wanting to pay for the damages but advised will cover body damage as well as repair crack in oil pan which was not there before my car was stolen.

Our son,was injured in a car accident Sept. 29, 2008 when a 16 year old girl with a restricted drivers liscense pulled out of a parking lot onto a 4 lane road directly into oncoming traffic to make an illegal left hand turn. She pulled directly into our sons path of travel, he only had a second to react, there were only a couple of feet of skid marks, he literally had no time to react. The front of his refurbished 1989 Honda Accord slammed into the side of her car, the police said it was the same as him being in a head on collision. The only thing that saved him was his seatbelt. His car hit so hard witnesses said the backend came up into the air, and landed in the other lane. His window was down on the driver side so when this happened even with a seat belt on his upper body and head snapped out of the window and back in. He was taken to the hospital and suffered bruising around his heart, bruised lungs, severe whiplash, injured shoulder, back injury and bruised ribs. He has gone thru physical therapy, missed work, had many xrays, CT's, MRI's and was on prescription medications that a Neurologist had to prescribe because he suffered from such severe headaches for 6 months after the accident. We are being devowered by medical bills that our insurance company has not completely covered that we are trying to make payments on. We were not given hardly anything for his car that was totalled so had to find what we could to replace our sons car so that he could get to school and work. This car has had many repairs we have had to pay for on top of all the medical bills we are just drowning financially!

Our son was finally released from the doctors on August 25th 2009, we IMMEDIATELY contacted the Progressive agent/supervisor like we had been instructed to do. And 2 weeks later we have yet to here back, and I email or call daily and leave messages. This is going to be a large settlement so they are avoiding us. We called an attorney that our Insurance agent recommended, told him the situation and he is giving us his services free of charge, as soon as I told him who the insurance company was, he laughed and the said he wasnt surprised and it wasnt the first time he had heard this complaint. So I guess to court we will go, hopefully I can hold off the bill collectors a little longer. If you have had an accident with someone that has Progressive, DO NOT WAIT, GET AN ATTORNEY!!!

Nov. 2007 My Husband and I were Leaving or house and a woman turned into the street we were on and was coming straight at us. My husband veered as much as possible before she hit us. The impact was on the corner of the drivers front. My husband was fine, but unfortunately I am not. My neck was whiplashed front, right and back. I now have four buldging disk and one herniated disk in my neck. Both of us had our seat belts on. I had previously seen a Ciropractor for a neck and back injury a year prior and had not seen him for a year when this accident occured because my neck had been fine.

However because of this accident it is no longer fine and surgery is the only anwser. The woman who hit us lied and was not insured. We carry $150,000. of uninsured motorist. I have been seeing my Chiroprator since, until I can get the surgery. They denied Chiropratic care last November 2008. I have been paying out of pocket. I will not get the surgery until they pay for it. I do not want to be one of those people who end up filing backruptcy because an insurance company wont pay.

Progressive has been horrible through out this. The surgery will cost $45,000. per disk. Their first offer to settle was $5,500. their second was $6,500. which is remaining balance of my medical with them. They have been sent four letters from different doctors explaining that my neck needs surgery. The person we are dealing with from Progressive says she has nothing stating I need surgery?

They have tried to say I have a lengthy history of neck problems, I went to a Chiro for a year in 2005, never before and had not seen him for a year when this happened! They just do not want to pay! I could maybe understand if it was the other guys insurance but this is my insurance which I have paid for!

Progressive has also raised my rate $500. for 6 mo and no one else has had an increase. They are horrible people. Lesson to learn, just because they may be cheaper, it does not matter if they do not take care of you! I have changed my car insurance to another company. A person should not have hire an Attorney to sue their own insurance company for coverage you have paid for.

A progressive driver rearended another driver shoving her stopped car into the rear of my 1996 Lexus ES 300. The del sol hit my car with a jarring force causing back pain for my passengers and myself.

Progressive states that the exhaust system is NOT their problem and refuses to pay for it's repair. Now, I understand that the system is 14 years old and that they should not replace the system totally, but as the car was driving fine before the accident, and the exhaust system was intact before the accident and is not now, I feel that they are at least 50% responsible for the repair. They are unreasonable and trying to save money on the back of an innocent person who was hit by their insured driver!

Progressive has been very nasty about this whole thing and even took over 3 days to bother to call us. Irene has not been nice on the phone and I am so glad I do not have my insurance with such a sleezy business.

Progressive may be cheap, but they prove it by not paying for damages their clients cause!

I was in accident Aug. 26, 3:01. I was backing out of my parking space in front of my apt. This woman driving really fast and unsafe side swiped my back bumper. She lied and gave wrong insurance. When I finally got to her real company she filed a claim with my company. Progressive talk down to me and already paid the claim without me stating my claim to her company. I have never been treated so bad.

Recently, I was sent a reinstatement for the policy. I wrote them and said that I cancelled the policy. He wrote back and said that he has now cancelled the policy. That would be fine, but the way they cancelled it was by letting it expire, and so now they claim I owe them one bill. That would be fine if I didn't have a policy in place already since May and do not owe for another bill. I think that they made it difficult to leave on purpose. I also have recorded proof that I already had insurance since May (they are trying to charge me for July) and thus no need for car insurance with the policy I told them to cancel in May.

On March 19, 2009, we were boating at Lake Havasu, Arizona in a bass fishing tournament. During the course of the tournament my husband hit a reef that was underwater while the boat was operating at high speed. My husband was traveling at approximately 60 miles per hour and rapidly came upon the reef and unfortunately was unable to avoid the collision. The prop to the motor was damage and the engine impacted with the force of the collision.

Progressive declined the claim stating that there is a "known problem" with the 6th cylinder in the Mercury Optimax 225 model through their research that they conducted on Google. However, we have documented proof that as a result of the rapid stop and restarting of the motor that a phenomenon called "Cold Seizure." We also have two expert subject matter expert statements who reviewed the motor for damage and their assessments can be provided as needed.

I have had my own auto ins. for over 30 years with no lapse in coverage. My never licensed sons are covered as passengers for 3 years and they are making my oldest son progressive is making my oldest son cover all of us. I do not think that anyone can make you be double insured.

My son who has to cover us has no job at the present time and it has been stressful hearing different policy and NJ laws from Progressive and still no help.

I LOVE Geico

Being new to the area, and having to purchase an auto more quickly than anticipated, I found a vehicle I wanted on a Saturday evening at a prominent Chevrolet dealer. Wanting to secure local insurance, and the manager wanting to conclude the transaction. rather than waiting until Monday - he called a local agent who came and arranged coverage there. I only wanted the basic liability coverage, along with $500 deductible for comprehensive and collision.

I obtained coverage - Progressive - with the local agent who came to the dealership. I made initial payment and completed forms for monthly ACH withdrawal from my checking account. (I only use this payment method for insurance, solely because I don't wish to risk any lapse if traveling unexpectedly, something gets lost in the mail, etc.) I had to travel a lot, and was otherwise quite busy, so I simply paid for 42 months, as each 6-month renewal occurred. I had always felt Progressive to be reliable and a class company, and I had no traffic violations or accidents during this period, and I paid promptly the monthly amount, which averaged $152.00+ for the 3-1/2 years.

When renewal papers for period beginning 15 months ago were higher even than previous amount, on impulse one day I drove into a State Farm agent's free-standing office's parking lot. In about 5 minutes, I had gotten a quote for precisely the same coverage for under $66.00 per month (a cost less than half - significantly less - of Progressive's). I don't blame anyone else for my own stupidity in not taking action sooner, and I immediately obtained coverage with State Farm and dropped Progressive.

I spent more than $3,600 MORE THAN State Farm's rate for identical coverage with Progressive during my period with them. In checking with Progressive home office and regional manager in Texas, got nothing but "yada yada" about rates among providers varying, and the guy in Texas telling me they hated losing a customer. I now place Progressive as being just below the level of loan sharks (at least the latter tell tyou their fees and terms up front).

I urge anybody considering Progressive to go elsewhere and to advise friends and family to do likewise. (p.s. I recently got my second renewal from State Farm; after both 6-month periods, rate becam lower in the next, due to "good driving." My driving was precisely same with Progressive, but got increases from them.)

3 years ago, my sister and i bought insurance together for the first time. we bought liability insurance together at progressive. we split the payment. then one year later my sister got in a car accident. we realize that we need full coverage for our car insurance so my sister bought difference car and she called progressive for full coverage for 2 cars. two year later i got into car accidently.

i call progressive to get my car fix. but there is one problem that i would never believe. they say that my car is not cover and sister car is cover. i told them that about my sister asked for full coverage for two cars. they said that if they find the tape that say my sister did ask for full coverage then they will fix my car. and they say that it will take them few days to do so.

3 weeks later i keep on calling them. they said that they have trouble finding the tape. and they also said that they dont take responsible for it. i just busted out and cry, because i was really upset with them. i am a student and i save money to pay for car insurance and i thought that i am safe. the next thing i realize that my car is not cover. their mistake make me suffer. i didnt have a car for a month.

I did proceed with reporting the incident to Progressive and declined a claim as the damage would have been less than my deductible anyhow and I did not see fit to pursue the other lady's insurance for such a minor scratch.

My premium did go up subsequently but Progressive's reasoning behind the rise in premium was for other reasons and they did not at any point between 2005 and now inform me that my premium increase had to do with the fact that indeed the other driver contacted Progressive to file a claim against me being at fault. They paid out $1,711 to this person for a scratch that could have been buffed out. They did this without informing me or giving me the chance to defend the claims against me.

Is not the job of an insurance company to look out for those it insures?

I feel I have been paying an unnecessarily high premium as a result of Progressive hiding this info from me (I can't find it ANYWHERE in my paperwork or in the account info available to me) and as a result of Progressive failing to inform me the claim had been made at the time. All other things equal, and if I receive a quote from Progressive without that claim, I would be saving $100's of dollars a year.

Was in two incidents on 7/18/09, during first incident I learned that my final payment to my premium was not paid. I paid it, traveled down the road and a second incident happened. Progressive will not or is not giving me insurance and will not handle my claim except to investigate. I traveled around for the entire weekend into monday 7/20/09 without insurance thank God nothing happend.

I have been in an accident. I am fine, but my car was rear-ended by a non-insured driver. My car is a 1991 Ford Mustang 5.0 convertible, it has very low miles (53K). I have had this car for over 17 years, and it's like a child to me, it had been in storage for 6-7 years, which explains the low miles and the good condition. The car had $4300 damage in the accident, I had gotten several official estimates. The car is not in perfect condition, but I would consider it in Good condition for the age of the vehicle. I have over the last few years been restoring it in my spare time. I bought replacement (original Ford parts) for the bumper, fenders, seats, carpet. The vinyl top has been replaced, the transmission rebuilt. It had been maintenanced regularly. There was some additional trim work to be completed, and then all it needed was painted. The car then would be in near excellent condition.

My issue is that progressive insurance will only pay me $2400 and they keep my car, or pay me $1800 and I can keep my car. I only want my car fixed. they say the value of the car is less than the repair cost. But they have not shown me their research where I can get the exact same condition car for $2400. Or I could take their money and buy one, which in reality, I would be afraid to do, as I know the history and car I have given my own car. I don't want to have my car replaced with someone elses problem car.

I was in a car accident in september 22 2007 i was rear ended by another driver who was insured by allstate.i got all the information reported it to my insurance company.allstate addmitted to fault and said they will fix my car but my insurance company said no they will fix my car and have allstate reimburse them.well my insurance company is progressive and they told me i would have to get my car fixed at their perferred shop or i would be responsible for getting my car to the shop and for parts that didnt match with their prices also i would have to pay for a rental car if the shop took a while to repair.

well progressive and their perferred shop committed fraud lieing about my fram not being bent and stateing that my parts were new.the adjuster whos name is bruce allowed the shop to fix arround the bent fram so i wouldnt be able to tell.i complained so many times about how the car was performing to only be told that i need some new tires.after getting new tires and those wearing from the inside out unevenly i knew i had a major problem so i complained over and over only for progressive to try and lead me back to one of their perferred shops but i refused and threaten to get a shop of my choice to check the car out so finnally they said i could take it to a shop of my choice but i will have to pay for certain work.i didnt agree to that but the shop did discover that the fram is bent and that the work was not done right.

progressive knew the car should have been total but they tried to cut corners to cut cost only to make a profit and hide the problem from me.i have proof of what they did and they still are giving me the run around.i told the bank about what has happen but they will not help.it has taken me this long to prove what progressive and their perferred shop did to only have put me in the hole as far as the car along with my safty. Thank You

My vehicle was struck by Progressive's client going the wrong way in a one way zone. That driver is 100% at fault! The damage is cosmetic but Progressive has seen fit to call my vehicle a total loss, even though I still drive it every day. I desperately need this vehicle, I am unemployed and cannot afford to replace it, but because it is being called a total loss, I will be forced to accept a salvage title, and my registration will be revoked, making my vehicle useless. How am I supposed to find employment without a reliable vehicle? They are offering less than $600.00, in reality how do I replace a vehicle for that money?

November 2008 I was on the highway was involved a wreck. The police DID NOT side anyone so noone got a ticket.

Well Progressive decided to fault me and paid for all parties involved to get their car fixed. I called them as soon as I found out what they had decided to find out why. Christa the fault determination adjuster said that she did not make the decision but that her manager did. I told her to have her call me then. NEVER got a phone call!!!!! I also asked Christa if they had recieved the police report and to which she replied "No, but I did talk to the officer that wrote the report." How are you going to make a determination of vault with NO police report?????? I don't think she even called the officer. It is now July 2009 and I just now found out why they determined me at fault. (I had to call the CEO of the company to get to this point) I found out they determined me at fault because there was black paint on the back of the other car involved.

The police report clearly says that the damage on the back of that car was from running over a road sign when he went off the road! So tell me again how it is my fault. I have proved that their determination of vault is faulty and they still want to argue about it. I guess the CEO will be getting another phone call.

Now getting the car fixed is a whole other matter. I have to take the car back to the shop for the 4th time. You heard me right FOURTH! If you ever get a wreck with a Progressive policy holder DO NOT let one of their shops fix it. They offer a lifetime warranty on the work and parts they put on your car but I am telling you now they don't pay you for all of the inconvenience they will cause you! I took the car to their shop in Orlando FL and it was there for over a week. When they gave it back to me the paint was bubbled the rims were peeling from where they 'reconditioned' them, the body kit was not put on properly, and they didn't put the weather stripping back on the door properly! HELLO did they really think I was going to take the car in that condition? Well I left it for them to fix the problems and they called me back two hours later saying that the car was ready. NOT!!!!

I was going out of town the next week so they made me take the car and return the rental and schedule a time to bring it back when I got back in town. I was so mad. My car sat in Orlando while I went out of town since it was not fixed right. I took it back to a shop in Sarasota (since the work there was done so poorly) and they had it for another week. They glued the ripped body kit gasket back together and put it back on the car, 'reconditioned' the rims again, said that the rattle in the roof was not their problem and actually fixed the paint job. Within two weeks the rims started peeling again and once again the car went back to the shop. Where they had to buy an entire new front bumper cover and front body kit and new rims.

Well now there is a problem with the alignment, the tire pressure sensors, and now the paint on the door has become a problem. Once AGAIN I had to call the CEO to get anything done. The car is going to Toyota on Tuesday to have everything fixed the correct way!!!!!!

If this is not proof enough that Progressive is the WORST insurance company I don't know what will convince you!!!!

Due to the fact that i never got emails as I was scheduled to my bill was constantly laped. Causing my registration to get suspended. On the last time this happened I put my policy back in effect and made a claim for a windshield which had been cracked for several months. I said i "noticed," the crack during a time the policy was inactive. Even when i said it didnt happen when the policy was inactive and had been a member since 2005 they denied my claim.Its just another example of the problem with today insurance practices.

There insured parked in road right over the top of a hill ,and got ticketed and I was going 35 in a 55 MPH. zone. And they wanted me to pay 60% of the damage? Where"s the fair act in that?

My wife's dump truck was being driven by an employee and he rear ended a 1991 Toyota Camry. Fender bender damage. The estimate to repair was just over $2000. Progressive sent us a subrogation bill for $13,824.18. Unfortunately our insurance had lapsed for the accidents few days. I checked Kelley's Blue Book and the value of the car is only $1650.00,if in excellent condition. So they totaled the car. That I understand, where the other amount comes from I do not understand. I believe there was an emergency room visit for a little girl in the car but no bodily injury.

It looks to me like Progressive is trying to milk what they consider a big buisness, and we're not. We're trying to hold on and are having to use debt consolidation to keep the business alive until things get better. If these people get their way, can this be put in the consolidation which we have just started but haven't finished the paperwork. Help. My wife has a small Trucking business and this would drive her and me into bankruptcy.

Nothing has happened. My concern is that if they had no intention of fullfilling their promise they had no right to ask me for any of my details and that surely this is false advertising.

On may 24th my motorcycle bads,seat,windshield and backrest was stolen off the bike in Oakland, Ca.,I made the proper reports ie; police and Progressive claim. 3 days later I recieved a call after calling to find out what was the next step from an adjuster who later said he would send some one out to take pictures and get a report from me. Approx. 4 days later I called to ask what time was the guy coming out and the claims rep. (Drew Traina) preceeded to let me know that he forgot to make the appointment for someone to come out. Another $ days before the adjuster came out then at that time I informed him that the bike was my only transportation at the time and how much longer will it be he then said about two weeks for it to be completed.

The following week a S. Christenson called to tell me he was the investigator and he would be in contact when the papers came across his desk. He had a very bad attitude and was being slightly suspecious of me. Also Drew asked a friend of mine that works for Progressive in Fresno if I could be trusted and do she think I removed the items from my bike just to make a claim. It has been 26 days now and I have heard no more about my claim, if I'm to get estimates, when will the claim be settled or anything.

When I called Mr. Christenson on friday June 12th he would not return my calls so I had to call a Supervisor in order for him to call me back in which his response was he had not recieved the hard copy and he officially has 30 days to make a decision. I informed him again that I need the bike asap to get to and from work and he said he would get back to me the following monday June 21 and has not. I have had to pay someone to take me to and from work and also borrow my mothers car for a week to run errands.

I had $6000 worth of damage. I was glad I had purchased the extra insurance. But WAIT! $10,000 FULL REPLACEMENT COST does not mean $10,000 full replacement cost. It ONLY means up to $2,500 per category. AND It only means up to $1000 per item!! What a surprise. They would only pay me $3000 for the $6000 in damage no matter that I paid for FULL replacement cost. This company is a rip off either because they don't know how to insure people or they are dishonest about it. I only asked for John to make sure I was covered. He did not. They said there was nothing they could do and I should buy more coverage for the next time.

My car was stolen out of my drive way a week ago. Made police report asked if I had both sets of keys and at the the time I did. Called progressive to file claim same morning. I had a 2 nd interview with a doctor as I just graduated from school for medical administrative assistant in March 09. So I was very upset to know i had this interview and no car. Come to fine out I had rental use which was good but that I had 1000.00 dedeuctible. Next day somehow I did the interview upset but kept my head straight, after feeling violated by a theft of my car. Police found my car by 10 am that morning all tires and rims gone. Had appointment with progressive after interview and was the most upseting interview I have ever had to endure. Agent wanted the seconce set of keys, I could not find them. Then he drilled me on smoking, I do not smoke, who smoked in my car, did I let anyone use my car that smoked it was ridiculous. The last time I saw other set of keys my daughter cleaned car out. So now he needs to talk to her. Then he tells me he notices a leaky head gasket. I said my car was in good condition. 2001 grand am gt 92000 miles.

So then he proceded to tell me I needed tires. I said no I just bought tires in 2004. He disagreed and said I was responsible for up to 50% of wear and tear of tires by somehow my milage then and now I said ok. After drilling daughter with same questions we both were upset. Come Monday morning I get call from police department to come in. I thought a followup. But I was wrong they said there was to many red flags on the claim. The other key was gone when I said I had both sets and all theifs took was tires. He said unusual, I didnt get it. Then he proceeded to say if I just confess its not like a homoside or murder I wont get in that much trouble. I blew up then The claim guy and police department think I had my car stolen! I said where is my motive I have 1000.00 he said car was worth 5000.00, and my deductible brings down to 4000.00 in my pocket. So now i went from nice car to 4000.00 in my pocket? I am extremely upset.

Claims guy is and had taken samples of fluid from my car to be tested. Meanwhile I retained attorney for 1250.00 I went from victim to criminal in less then 1 week. So as soon as this is taken care of I am cancelling Progessive insurance and would advise anyone not to think they are all that. I am not a thief, I did get that job as of today and I am waiting to see what they do next.

Since I have been in my accident on July 28, 2007 I have continued to have water issues in my car. I have been rejected time and time again to having my car fixed. I have made trips back and forth to the body shop and to the progressive service center several times. There are so many things to say about the exhausting experience I have had with Progressive that I can't keep the name out of my mouth on a daily basis because anyone who sees my car is curious about why a teenage girl could hate her beautiful Mercedes so much, but as soon as they get in, the many reasons are apparent. There has been a leaking issue, which has caused several electrical issues in my car, some of which I have paid to have fixed myself.

As I drive on a rainy day I can hear water dripping onto metal somewhere inside my car. I check the forecast to see if its going to rain so I can try to get a ride from someone else or not drive at all, to prevent further damage to my car. Some of the problems this has caused are the control buttons on the console going out, which includes the windows, side view mirror adjuster, and trunk release. The air conditioning also does not work due to some electrical problem with the buttons, which may or not be caused by the leak or the accident. I had the pressure sensors for the console buttons fixed last year, but when the summer rains came, they stopped working again, which is what made me decide this was related to leaking.

My headliner is falling off all over the car due to the dampness on the roof. The headliner is also falling off the sunroof for the same reason which means I can't open and close the sunroof. I fan the doors at red lights since I can't role down my windows, open my sunroof, or turn on the air conditioning in the Florida summer heat. When it rains and my windows fog from all the humidity in my car I have to wipe my windshield of my Mercedes with a rag. I'm drenched in sweat anywhere I go. What was once my dream car, has been daily misery ever since the wreck. This problem is deteriorating the condition of my entire car. I don't know where this leak is coming from or if its from more than one place, but I've been dealing with it for over a year now. These problems either need to be fixed, or if the damages are too costly or just too much of a hassle, then my car needs to be replaced.

On February 8, 2008, I brought my car in to the Progressive service center to have them look at some paint bubbles that were apparent in the paint job they had previously done. They said they were going to take it in the back to try and buff it out. You can't buff out paint bubbles. I went to sit and wait in the lobby when thirty minutes later a service representative came to inform me that it wouldn't be much longer and that one of their technicians took it down the road to a carwash and would be back shortly. I went outside to wait for them to return. I watched him pull off the street into the parking lot with my car and the sunroof was open in the tilt position. I informed the service representative, who was standing next to me, (his name was James) that I noticed that the sunroof was open. He said nonchalantly, oh he just opened it back up. I got into the car and felt like I smelled something burning or melting, and as I put my hand on my shifter, I noticed it felt unusually warm. I noticed streams of soapy water down the inside of my windshield and I wiped them off with the sleeve of my windbreaker jacket. On the jacket I could see the white smears from soap. I continued to wipe of the water from my center console and armrest, my steering wheel, my seat, and both door panels. It was now dusk and I just wanted to go home because I was so mad at their stupidity. I got about half a mile down the road when I decided that the increasing heat and smell from the area of my gear shifter was not normal.

Yes, I leaned over to sniff and found that the burning smell was coming from the shifter. I turned right around, and told James that I'm aware that it was taken through the carwash with the sunroof open, and that if anything for some reason went wrong in my car because of it, that I'd be back and they would be responsible. I asked the name of the man who took it through the car wash and he said, Bob. He went inside to get Bob who told me that he closed the sunroof when he went through the carwash and opened it when he came back. Being a 17 year old girl with her first car, I didn't know that the world was cruel enough that I needed to get written recognition of this problem from a manager to insure justice. From the service center, I planned to go straight to my friends house in Ponte Vedra before I had planned to go home. Its about a twenty minute drive from the service center to my destination and probably about 9 o clock. I didn't make it before my car lunged forward as I was waiting to cross an intersection. It would lunge, sputter as I tried to give gas but it only jumped and stopped, jumped and stopped.

Luckily I was able to coast through the intersection without being t-boned and the road was downhill so I shut the car off and coasted to the side. I waited three hours till 12 o clock for a tow truck. It was towed to AAMCO transmissions where they said I needed a new transmission. We wanted a second opinion so we had it towed to Mercedes. All this towing was at our expense. Mercedes said that I did need a new transmission. We found a used transmission for $5000, the labor at Mercedes was $1000, then we had to get new seals for it which was $500. When I asked Mercedes why this happened they said it looked like water damage.

Some other little things: When my car was returned after McCormick did work last year, my driver side view mirror was apparently broken or knocked out because I noticed that it had an orange tint to it when it was returned. Since the rains, this orange tint or dye is deteriorating and now the mirror is half orange and half clear. That needs to be replaced too. The bubbles in my paint that I brought it in for when they took my car through the carwash with the sunroof open, were never fixed. One bubble that was on the trunk popped and now it looks like a paint chip. I mentioned this when it was small, but I was shunned and it is still growing as I expected. My sound system is again, after having been repaired last year, acting up because of the leak. My emblems still have not been fixed. There is glue and scratches around the emblem and the emblem is loose. 2.5 years of anger and frustration $5000 for transmission $500 for transmission seals $1000 Brumos Mercedes installation $100 to fix pressure sensors on console and more than ten hour long trips trips across town to repair shop and "service center."

So, only authorized automatic payments from my checking for two months, knowing I would be calling back before the third pymt was do.

Well, when I called back I spoke with a man, he said they would not refigure my rate and that I would have to continue at the higher rate for a 6-month period, and if I tried to cancel with them they would charge me a $50.00 cancellation fee.

I feel they out-right lied to me to get me to switch to their company.

i was in an accident on feb.3,i was contacted by progressive ins. they told me let them get my vehicle and fix it before i cause any more damage by drive it in that condition. and told me to take my suv to enterprise and a rental car would be waiting for me on the 4of feb. and it would take about two weeks. they fixed the grill and lefta gap on the passinger side by the headlight, stephen said that it was the best they could do.

after going back several times stephen did close the gap and sasid my headlight was in crooked and now he stephen the light is a little off. i told stephen i want it done right i don't want it to look like it was in an accident. shawm told me to take it somewhere else.i went to pearl collison joe said i see the problem but i can't do anything without pull off the grill. two days latter vickey.come to see what is going on,now joe don't see what he seen before vickey. they refuse to fix my vehcile so it don't look like it was in a accident.i feel like i'm been discriminate asgainst this is may and they start in feb.

Their insured hit us on I-77 causing us to spin out of control They told us truck could be fixed took it where they told us with only their estimate, company called said no way it was totaled. they gave only a few hours to make decision. now have totaled truck-which was paid off-but now cant get anything to drive because of credit problems due to present times.bad thing i was told it would only cost 200.00 more to fix and i wasnt given the chance to try and work things out now no truck and cant get one. mine had no damange b efore this happened.

I have been insured with Progressive for our four motorcycles and boat. My policies are always paid in full.I revised our policy to remove a couple of the motorcycles and each time I received a copy of the revision it was incorrect. I have spent so much time contacting them to make sure they had the correct infomation and each time it would be wrong they would remove the wrong motorcycle and keep the one I wanted canceled on the policy.

Long story short I was over charged many times and they couldnt get it right. So when renewal time came , I said are you out of your minds, you guys need to get it together. They sent me an additional bill for what I dont know. The intial policy was with 4 motorcycles and ended up with only two remaining on policy and they said I owe additionl money.

Progressive insurance has the worst account department I have ever dealt with. Without notifing me of any additional charges I received notice that I have been turned over to collections.They sent me to collections and I have this reported on my credit report. Recently, I received a refund check for their accounting errors. Yet, this is yet to be cleared up with collection company.It will have to be a cold day in hell before I would reccomend Progressive to anyone. My suggestion is to spend more money on competent sales accociates and less on their cool commercials!

I Got my policy with Progressive Insurance on Monday on my Hyandi Sanota. The car was in excellent condition. On Wednesday my wife was driving and came to a stoplight. The car driver behind her was talking on cell phone and attending her baby in the back seat and smashed into our car pushing our car up under the truck in front of us. We called progressive from the hospital where my wife was and they were extremely helpful. On Thursday they picked up the car to take it to their shop in Sherman TX. We got the car back completely repaired and looking and running as good as new in 10 days, and that includes the weekend.

I called Progressive Insurance on 5/6/09 to cancel my policy and EFT. On 5/8/09 Progressive pulled money out of my bank account and keep giving me the run around about my refund. I was told on 5/15/09 that my refund would be in my bank account by 05/19/09. When the money didn't appear, I called and was told that the money would be in the bank by 05/22/09. Progressive has now had money that they were not authorized to withdraw from my account for 11 days and counting.

I was recently in an accident. I have been driving for eleven years without so much as a ticket or a minor claim. I had an accident due to a semi forcing me off the road. The compassionate police officer at the scene could tell it was not my fault, and I did not receive a ticket. However, Progressive really stuck it to me! Firt, they claimed I did not have rental coverage, even though I'm holding in my hand a policy that shows that I do. Aparently, when I renewed my policy with them, that "mysteriously" dropped. They're claiming I made changes to my policy. There goes $200 for a week of rentals. If that were not bad enough, they claimed that I am partially to blame and are "still determining" what they are going to pay. I'm sorry, but I was under the assumption that collision coverage covered the cost of damage to my car if I was in an accident. I've had to take out an additional student loan to cover the rental and deductible. I can't afford to pay for repair costs if they deny them. I'm so stressed out about this! I HATE THIS COMPANY!

I am going through a nightmare with Progressive direct insurance company. I have a serious and permanet injury. severed and reattached right index finger 3 surgeries and one year of hand therapy. permanent damage to my dominant finger

My vehicle was struck while parked at the mall. I was not present and the other driver did not leave a note.

I contacted progressive and they made an appointment for me to take the car into their service center for an estimate (5 days from date of damage). In the meantime, I took my car to two reputable body shops (one was the Cadillac dealership and the other a discount body shop). One estimate was $4,200 and the other was $6,200.

I arrived at their service center and waited an hour and a half for the estimate. I was told that I would use their conceirge service which I told them that I wanted to control the repair of my car and to issue me a check to pay for repairs.

Their estimate for repairs was $931.00. Over $3,000 less than my cheapest estimate. I refused the check and asked them for another estimate. They told me if I used their conceirge service it would only cost me my deductible ($500). They were also estimating it would take three to four weeks (I have no rental coverage) to repair where both body shops estimated a week.

After calling my claims rep he said (in so many words) either I use the conceirge service or all I'll get is $931. Sounds a bit like extortion to me. I am going to invoke my appraisal clause and retain an attorney if needed

This little error also cause my acct to be overdrawn and cost me over 200.0 in bank fees. I am not working now and this really hurt. I advise everyone do not use Progressive. They are not honest and I will not use auto pay anymore either. Bank overdraft charges costing more than 200.00

Progressive, which insured the car, has denied any responsibility for the damages.

Dealing with this claim representative was like dealing with a robot. This individual failed to explain the procedures used in their appraisals and their definition of what is considered a "total loss," as well as conducting a thorough investigation of the accident. Progressive simply looked at the police report, and made a brief phone call to the driver in front of me, and then decided I was at 100% fault. It appeared to me that they do the investigation as a matter of formality, and do not look at the big picture.

They obviously were trying to assign blame to me from the outset for the accident. I tried to explain to them that anybody would have hit the vehicle ahead of them like I had if that vehicle had slammed their brakes and switched lanes abruptly to avoid hitting the vehicle ahead of them, but they were stubborn and unwilling to listen. I asked them to defer their judgement of assigning a degree of "at fault" until after the court date, but they were adamant about assigning 100% fault to me. They even exploited their position on the issue stating that there could have been a child in the backseat of the car ahead of me! In their defense, I did talk to the supervisor who clarified some of the issues, but I was still very disappointed about how they handled this claim.

Also, the contract they sent so they could service the vehicle at their service site was signed by my father and not by myself. Had I received the contract, I would have re-considered even sending the vehicle to their service center. They also stated that if they repaired the vehicle themselves, they would not pay more than approx. 5k because of fees associated with salvage. The whole process seemed confusing, and their approach unfair. They are ultimately only concerned in my opinion to their bottom line, and not about the client's well being.

On 4/9/09 around 5:30PM, my car parked at 5th floor of my office parking building. Another car parked at 6th floor was leaking gas to my car's roof and doors. The building management called fire department to fix this problem. The next day, that car's owner gave me all his insurance information. His insurance company is Progressive.

On 4/10/09 I called them and sent them all pics I took. 4/15/09 the guy who worked on my case G. Widmier sent me an email and said he is waiting for his supervisor's decision. On 4/17/09, he called again and asked me to drive 7 miles to their service center, after I told him I have no time to do that, he said he will send somebody to check my car on Monday.
4/20/09 a guy came to see my car around 12:30PM, what he did is checking if the gas smelling is still in car (they wait 10 days to do this, and I washed my car twice) and took some pics. Since the damages to the paint not show yet, so they said they need to wait 1-3 months until the damage show up.
So that's why they wait 10 days and then send adjustor to check the car, from the first day, they already made decision not going to accept any liability for this case.

I saw Progressive Insurance advertising almost every day on TV, now I know how bad they are.

On 2/14/09, my vehicle was struck by the driver of a large SUV in a valet parking lot. The valet driver was attempting to leave the lot to bring my car back when the vehicle was struck in the driver's rear quarter panel, smashing entire area around tire. The SUV driver had ignored the do not enter sign and was attempting to self-valet park because valet line was too long according to her. When I arrived on scene, she was very belligerent, yelling at valet driver that he was driving too fast. She tried to rush me but I insisted on calling police because of her behavior. The police placed blame on the SUV driver, based on the damage and the location of both vehicles. An incident report was completed.

After the fact, the SUV driver claimed that the valet driver hit her vehicle with mine, although she never made that claim on the day of the incident. But the damage was clearly side-impact and logistically impossible unless my car moved sideways into her front driver's corner bumper. But Progressive took her word, despite the type of damage, and would not accept the police incident report which clearly states 329M136 GMC Yukon at Fault. So, on top of that, SHE filed a claim against MY insurance company. There was paint on the corner (only) of her front driver's bumper, further substantiating how the incident occurred. And my claims adjustor never got a statement from her because she did not return any phone calls.

I was unable to drive car immediately because damage was impacting tire, so valet company helped pull out. But it continued to scrape over bumps in the road, such that I could not transport rear-seat passengers. My insurance company paid for repairs (about $1,400), but I was responsible for $200 deductible and no rental coverage. It is now going through subrogation and ultimately arbitration. This incident caused me great hardship - mentally and financially. How can an insurance company deny a claim based solely on the claimant's statement and disregard the type and location of damage and the police incident report?

my son 17 took my spare key and totaled my car. progressive had a tow truck bring my car to one of there shops and sent an ajuster and said my car was totaled. i still owe 5600.00 on my car and they are only going to give me 5096.00 minus a 500.00 deductable. they are telling me they are deducting some because of the milage. i drive 41 miles to work every day, they are also telling me my car had previeous damage that was covered up. if this is so then the dealer never told me this.

now i still owe on my car and i am without a vehicle and have to save enough to put another down payment on a car. and i am borrowing cars to get to work. and what about the days i cant get to work when there is no car to borrow. what if i lose my job over this mess. progressive give me untill today 4/17/2009 to agree with there payment or i will have to start paying storage fees in there shop.

My house was robbed on christmas day, me and my husband were visiting his parents in mohave valley az. the thieves stole the car out of my garage, along with everything of value in my house. I filled my claim on the 27th of dec, 2008 and progressive has fought me every inch. When making the claim they tried to make me take it to one of their body shops, they didn't give me a option, they told me that was how they handled claims. I knew better and had the car moved before they could take it. After that they were more difficult, they refused to send someone out to do a estimate on my car (my car was a 2007 cadillac cts, in perfect condition, 16000 miles on it) instead wanted to use pictures.

My car is completely stripped most the wiring torn out, seats gone, the car sits like its twisted (the car was pushed by both sides with a loader, bulldozer) and the doors have holes in them and are pinched here the two doors meet. They are not including all this information in there estimate, also the stereo and stereo equipment are not included in their estimate. They want to use non oem parts in my car, my car is less then a year old and it was perfect, using these parts will diminish the value of my car and void my factor warranty. Using said parts will not return it to preloss condition, before it was stolen it was under warranty. They have also told me if i wanted the non oem parts to be guaranteed i would have to send it to one of their shops, isn't that illegal?

They are delaying my claim process and I feel i'm not being treated fairly, I had to fight with them for a month and a half to get them to have some one even look at the car. On top of this i asked the body shop to get a estimate on how much it would cost to fix my car mechanical problems and they were not set up to do so, so i wanted to have my car moved to cadillac so they could get a full estimate, and the insurance co said that i would have to pay the storage. The storage they racked up not being timely with my claim! How is that my fault?

I'm being pushed around, ignored, and violated again. Dealing with progressive is as bad as getting robbed. They avoid my phone calls and use smug attitudes to intimidate me, and it is wrong. My husband and I are victims and we are treated as crooks, my husband worked hard to buy that car and now we are left with a pile of useless and worthless parts. Every attempt to receive documentation about my claim has failed, they with are knowingly with holding information from me, and my broker, and are doing everything in their power to low ball my claim and make me feel there is nothing that i can do

I've been without a car for four months, I have to pay for a rental, my car payment and my insurance. I've loss over 12,000 just in these expenses and they are still taking there time.

my wife was ia an accidenton march 1st.on march 3rd was contacted by mike called back talked to him because i dont have rental on my insurance,he said it dont matter his client was at 100% at fault and all i would have to do is get a rental and when my car was fixed send him the bill and i would be paid,well i did on march 12,2009 never heard anything till april april 6,2009.

i called 4 times before and got different answers because he was out of the office till march 31 2009.never heard anything till i called again on march 7 and was told he was still working on it and that they would not pay the whole amount because they only cover basic insurance on the rental,well i was told because my wife and me will be driving would be better to get the insurance. i talked to him i told him he should have told me,or he should have made the arrangement for the rental car.now they still havent payed and its april 8 2009.they need to pay the full amount and go after there client for the extra money.its not my fault.there client hit my car and was ticketed by police for it.

so now iam out the full amount of 624.84 they owe me.

August 16, 2008 I was rear ended by a individual insured by Progressive Insurance. Since that time Progressive Insurance claims reps and Ryan Feinberg the attorney that represents Progressive have tried to screw me out of my property damage claim and personal injury claim also. I suffer cervical,thorasic and lumbar hernaited disc along with soft tissue damage as a result. Progressive claims reps and the attorney have all said that it was a low speed collision. There was $2000 damage to my truck and the left frame rail was bent 12mm. There was $1900 in damage to the van that hit me. The police report stated that the individual driving the van that hit me admitted he was not watching the road and had turned around talking to individuals in the back seat when he turned back around he then noticed I was stopped at a stop light and he hit me.

I had to go through 5 claims reps and a senior claims rep that over see's the Orlando Florida claims office before it was resolved. The first estimate by progressive claims rep was for $63.00, The second claims rep put the damage estimate at $400.00 and after finally going to the top the settlement was $2,224.86 what a diffence in estimates. That is when I fully relized that Progressive Insurance is out to screw accident victims. Since that time I have had MRI's Physical therapy and massage therapy along with pain medication. When trying to settle the personal injury clain the 1st offer was $10,000. Then I decided to have an attorney get involved because the amount of physical damange that exist and the eventual surgery that will be needed at some point is well worth $100,000 or more.

Well having an attorney involved increased the offer from Progressive Insurance to $12,500 what a joke. Due to the way the laws are written in florida and the way the system operates if you have to persue this throught the court system Progressive will eat up any settlement that you get with expences incurred through the legal process. I have constant pain and difficulties as a result of the accident and Progressive Insurance see's this as a low impack collision. They reason they see it this way is that anyway they can screw accident victims out of a claim it saves them money and increases their profit. Progressives attorney could care less that there insurred caused the accident and the amount of damage personal and physical all he cares about is saving Progressive Insurance money,

I have enough information throught this experience to write a book about Progressive tactics they wrote the book on how to screw accident victims. Progressive Insurance is consistant of what is going on accross the United States with big business. They take money for the insurance preminums but when it is time to pay all of a sudden they find any possible way not to pay a claim. I hope they all get paid back in some way for they way they treat accident victims. This type of bussiness practice needs to change and Victims should not have to go through what I have been through to settle a claim.

I have experianced property damage, Physical body damage, constant pain, I lost my job so there is a loss of income along with mental torment and anguish. Progressive Insurance and the individual that hit me have ruined my life.

I bought a $30,000 car. Chevy Equinox 2005. I got all the bells and whistles thinking that I would have this car for a very long time and I had no thought in my mind that it would not last given my previous history with Chevy/GM vehicles. I was right for the first 4 years, I never had to jump the car let alone have any major repairs done. I paid the vehicle off last year and was finally able to fully enjoy the car with no strings attached.

On March 7th, 2009 I drove my Equinox to Lake Forest, IL during the day and came back home to Chicago around 6:30pm and parked the vehicle in my parking lot. I went back to the car around 10:00pm and the keyless entry would not work, I tried to start the car and absolutely nothing happened. It was pouring rain so I did not open the hood until the following day, 3/8/09. When I did we instantly could smell something burnt and what I assumed was the fuss box looked melted. I called my mechanic Monday morning and had the car towed in instantly. I did not take it to the dealer right away because frankly the dealership that I had bought the car from was no longer there and the location had changed names 4 times (Lynch, Mizera, Z Frank, and now M. Anderson) in the last 4 years.

My mechanic called me and said that I should get my insurance involved so I did. I called Progressive and stated that something had happened to my car and that things inside the car were burnt, meaning a possible fire had occurred. They said that they would contact GM and that if anything they would get the car fixed and then take it up with GM after. 2 weeks into the process Progressive says that I am not covered since there was an exclusion? in my policy that if the damage is confined to Electric then I am not covered, mind you at this time we did not have any estimate or know the extent of the damage nor did we know what the cause was. And we still do not! My father and I continued to call GM, a woman named Leslie with customer service told him to get the car to a dealer, so we did. She also assured us that they were looking into the situation and that someone will be out to look at the car.

After 2 weeks of the runaround we were advised to call the legal department. The Legal Department then told my father that there is a law in Illinois that GM cannot do anything after 4 years of the cars life. Unbelievable, especially since the car was about 1.9 months past that date (1/10/2009) when this happened and only has about 40K miles on the vehicle. Also if this was the case, why were we lead on for 2 weeks and not told this instantly? It is now 4 weeks after the incident, I am very disappointed in GM and progressive and the entire situation. I paid $30,000 of very hard earned money on a car thinking it had the best warranty in America? (So the GM commercials say) and it did not even last 4.2 years without completely breaking down and being worthless. I was told on Friday that it would be at least $10,000 to fix the car and NEITHER GM or Progressive are stepping up to help in the situation.

Possible $10,000 to get the car up and running, it maybe more when it is all said and done.

My husband backed into my son's car in the driveway of our home. My husband's car is insured with Progressive, my son is with Amica. They denied the claim because they have a clause that says you can't damage your own property. Both cars were fully insured. I got the total run-around at Progressive-it's almost funny how you can call and get different answers every time you speak with a different person. They were unprofessional in my opinion and are bad at returning calls.

This is the first claim I've submitted and my feeling is that they just don't want to pay-I feel I have no choice but to change carriers. Amica is the best-a little more expensive but they pay and are professional. If I had to speak with one more weak sounding man at Progressive who said, All I can say is I'm sorry and we'll look into it I was ready to scream. Beware-they look good in the ads but they don't cover you and that's what you're really paying for.

We paid for the claim out of pocket and learned a lesson-don't get auto insurance with Progressive!

I had hit a deer on March 1st, which resulted in damage to the passenger side of my vehicle. They failed to notice the dent on the rear passenger door during the insurance appraisal. As soon as I noticed the dent I called the repair shop (3/12/2009) to let them know it was there. Now, since their adjuster made a MISTAKE and did not notice the dent in the rear, Progressive refuses to cover this damage and claims it 'must have been an unrelated accident' even though the PHOTOS they took on the day of the appraisal (and the photos I took myself the day of the accident) show the freshly chipped, feathering dent in the rear door (as admitted by Mr. M. Vercillo on 3/30/2009).

They were supposed to speak with the repair shop- and after speaking with Mr. T. Hamilton today (3/31/2009) the adjusters from Progressive never even called him to talk about the dent. They LIED to me about it and siply said they wouldn't cover the damage. I have been calling a Mr. P. Rodgers ever since and he has not returned calls. After speaking with Tom at the repair shop, he told me the dent must be new because it otherwise would have sustained weather/water damage by now and that the paint would have bubbled up and would eventually rust.

By the EVIDENCE of the photos and the expertise of the body shop, Progressive is responsibile for covering this damage caused during my collision with the deer. Through this entire process I have been taken advantage of, being a young woman who has never been in an accident before. I have a clean driving record and have been a customer for 2 years with no claims. They have spoken to me in demeaning, sexist and demoralizing tones as if I am not intelligent enough to understand the situation.

All I want is for them to be FAIR and cover the damage, as caused by the deer, that they failed to take note of. The shop says it will cost $453.00 to repair. I am considering getting a lawyer or taking them to small claims court. I am upset I have been treated this way. And I am upset that they want me to pay for their mistake when it clearly was a result of the accident from the deer.

I was on my way to work when the light turned red.The left light signal went on for me to go i turned and the person beside me speeded up and did a u turn into my lane.My car was completely destroyed the guy got sitated it was his fault at the end of it all.I won the case. And a year later i received a letter from proggressive saying they reviewed the papers and decided it was my fault and wanted $4,100 from me and my license was to be suspended

I spoke to a lady at the subrogation office very rude was yelling and being mean she would not tell me why this was happening to me.She said just pay the bill or it will go to collections and thats final now this is the owner of the car at faults insurance the person driving the car did not even have insurance.Anyhow my case was closed a year ago how is it that im being demanded to pay this?

My vehicle was parked on an avenue on 3/7/09, two vehicles collided, the vehicle that was striked in the back hit my parked vehicle sending it 90 to 95 feet down the block making my vehicle a total loss. The driver of the first vehicle did not have insurance, the 2nd vehicle which totaled my vehicle is at fault for the total loss of my car, he is insured by Progressive Insurance. They have not to date gone to see my vehicle and Progressive insurance has flat out stated they WILL NOT GO SEE MY VEHICLE OR PAY FOR ANY DAMAGES, THEY WILL NOT RENT ME A CAR OR PAY FOR ANY MONEY I HAVE HAD TO PAY. I have placed both of my cellular phone numbers for an attorney to call me. thank you in advance.

OUT OF POCKET EXPENSES AND HOSPITAL BILLS TO COME

I went onto their website to get an auto insurance quote. I immediately got a phone call from another insurance company that told me that netquote.com sold my information to them, WITHOUT mt knowledge or approval! I'm quite upset and so was the insurance agent who said this has happened before in the past month and is upset too. He thought I went onto netquote.com's site and gave my permission, I DID NOT! Progressive sold my info to netquote, which is just wrong.

They are trying to charge me $85.94 for the month of January when I have not had their insurance since December of 2008. When I call them all they say is that I was signed up for electroni funds withdrawl and they couldn't get a payment from my account. I never signed up for electronic funds withdrawl because i pay month to month by check, not electronic withdrawl. Is that legal?

I was involved in a rear ended accident that I was not at fault for because the other vehicle hit me from behind. I was not moving but the other vehicle that caused the accident was still in motion. I called my insurance and they sent me to a body in San Francisco where D & J body shop repair did the work. I stated to my insurance claims representative and the individuals when I dropped it off that my alarm would not sound after the accident. I own a Volkswagen and I know that the car is very sensitive. I knew there could have possibly been some electrical damage.

The day before my pick-up, I went to check up on my car to see the progress. When I walked in the hood was up, and they had the right door open and the bumper was not on. Also my back right tire was not on. The next day was my pick-up, and so I returned the next day to pick it up and owner of the shop told me that I would have to speak to the progressive adjuster in regards to the electrical problem. When I picked the vehicle up and I started the vehicle the check engine light was on, and I had to set the stations for the radio again and that let me know that battery had been turned off. When my check engine light comes on, in most VW's it is letting the driver know that something electrical is wrong in the car. So I drove back to the shop after dropping off the rental I had. Enterprise was maybe 4 blocks away.

When I arrived back at the shop, the owner told me that I would have to speak to the claims adjuster for progressive. I spoke to him and informed him that I did not have this problem until after the accident. I asked him why my care had not been taken to VW to be checked before giving it back to me. I had stated to them that there was a problem with the alarm sounding and possible electrical problem due to the accident. He told me that he did not feel that it was related, and he did not show me that he made any investigative decisions based on facts more on personal opinions. So Steven F told me to go to VW and have them diagnose it and if the diagnosis states that it is an alarm problem then they will do the work. VW is also a couple blocks away from the body shop. I told him okay because I need go get oil change and regular maintience that was separate from the actual damage.

I took the car to VW and the representative there stated that the accident may have caused this problem, they found that the right sensor door handle and hood sensor was not working properly. Because of the right door handle sensor not working properly it affected my alarm sensor. I gave VW my claim representative and adjusters contact information. My car stayed in the VW shop for 3 to 4 days, because VW was trying to get a hold of Progressive. When they finally spoke to Steven F, he told them to tell me that I should bring it back to the shop so that they could see how they could accommodate me. VW was under the impression that they were going to solve the problem and help me. I called my claim rep Brandon J and told him that I was not able to get a hold of Steven F and everything had not been fixed on the car. He told me that he tried to call me that night to tell me that they were not going to fix it because he felt it was not related to the accident, the information that the claim rep had came from the info that Steven F put into the computer.

I felt that I was getting the run around and being taken advantage of. Steven F called me and told me that false information that the VW representative told him, after speaking with the representative at VW he informed me that he did not tell him the false information. The VW representative told me that Steven did not do come to VW and investigate. I went back to the body shop to find out what was going on. They told me that they could not do anything. There has been a lot of running around progressive and the body shop; I feel is covering up something. I also did not receive any paper work from the body shop letting me know the things that was fixed on the car.

The last attempt was that I called Steven F's supervisor and complained about the un-professionalism that he performed by lying to me about information and that I felt that I had been taken advantage of. I did not receive a phone call back, to let me know how this was going to be taken care of. The progressive secretary for San Francisco told me that the complaint will go to his supervisor and they would do an investigation. But know one called me back.

Policy renewal time at Progressive Insurance... My wife passed away after a very long illness, 2 1/2 months before my policy renewal date. I sent my renewal full premium to qualify for the discount. When I noticed my wifes' name still on the policy they returned in the mail, I called to take her name off. She was not listed as an insured driver.

They changed my rating, because now I'm a 63 year old single male, raised my rate, rescinded the full payment discount since they added additional charges, effectively raising my insurance $380 a year and didn't bill me until after the effective date of the policy. Had I to do it over again, I'd let them read about her death in the paper, and will spend my insurance dollars elsewhere next time. Apparantly good faith is not a term they are familiar with.