Nationwide Insurance - Auto

I own a Bravado that had repairs done by a shop that is represented by NW. I was surprised to hear that they denied my claim of fire due to repairs. I was told that the fire started at the firewall. We all know that the fire wall is a prevention for the fire to move forward; it is to protect the fire from moving into the car. There had been several other investigations that stated the fire was caused by a wire that was not installed correctly to the alternator and, in time, wiggled loose and sparked the flame. I asked NW several times where did the fire begin, and was just told the most heat was at the fire wall. I agree that may be true because the firewall was doing its job, but where did it begin?

I was informed, "Since you have driven the car before it caught on fire, we are not responsible for the fire." Really! I made it plain and simple, I said, "You can get up in the morning and tie your shoe, and look down a few hours later and it is un-tied, does that mean you never tied it in the first place or in time it became untied?" Same difference, if the wires were not connected right within time, they will wiggle loose and spark and cause a fire, Chemistry 101. I am very disappointed with the response and comprehension of NW Insurance. I will continue to get to the truth of this issue, starting with my own insurance company, let them take care of this disagreement for me. Time is on my side.

My son-in-law was rear-ended and pushed into another car. Progressive was the company that hit him but Nationwide said they would handle everything. The car was repaired and looked great but started smoking excessively on the way home. He called Nationwide to inform them and they told him to take it to a garage and they would reinspect it. The car had a cracked cat convertor which is attached to the front of the motor. The car was hit hard enough to buckle the roof and smashed the exhaust all the way to the front. =

The adjuster came to the dealer with his supervisor and basically blew him off. They told him to go after Progressive. They tried a soap solution on the 02 sensor to see if it was leaking. Now I'm not a scientist but I know when water and soap hit a hot pipe it evaporates. This is what they based their finding on to deny the claim. He now must replace the engine since it burns 2 quarts of oil in 30 mile. The adjuster said this was going on for some time probably. I have never dealt with a dumber company than them in my life. I worked in the automotive field for 40 years and can't believe that a car would start going through that much oil in that short of period. Beware if Nationwide wants to be on your side.

I have been insured by Nationwide in Clinton, SC for about 2 or 3 years. Well, I get an email to call them with a problem with my insurance, so my husband does. They informed him that we were canceled because 1 of us needs SR22 BS. We said that they don't understand why themselves. So, it takes 2 days for these people to call, email and nothing.

We take a trip to the office and then find out it's a new thing they came up with. We had 3 late payments in 3 years so they dropped us. Now, we have a lapse since the 17th of April. No one there has any sense to tell us when or why this change took place, but they tell us no, it's not in our policy. So, I will not stop here. They will pay and you all should join in and we need to file a class action lawsuit.

I contacted Nationwide on May 1 to explain a refund was credited to an invalid credit card. Ms ** said she'd email the accounting department and call me the next afternoon when she came back to work. She did not call. I emailed and asked for a status and was pushed off onto someone else. I was not provided a phone or email for the next associate and her email to me made it seem that I was a nuisance. Further, she said she'd be out of the office on May 3. Yet, her out of office email response indicates May 8. I need a resolution and to know what to expect. Please give me someone that can help!

Cancelled policy without notification: I am 9 months pregnant and my husband and I were trying to cut back financially on cost until I go back to work. We had been with Progressive for over 5 years, but had to leave a great company due to financial issues. Well, Nationwide quoted us an awesome quote very low and we accepted it. We decided to enroll in EasyPay to get the discount on the quote and we set up the account number and routing number and accidentally left one number off the account number. Well, no one notified us in regards to this matter and they cancelled our policy. We didn't know until we came home to a letter stating we were cancelled. Crazy!

We immediately called Nationwide and they stated they could rewrite a policy for us, but it will be a lapse in our policy which will increase our quote. We tried to fight through supervisors, underwriters, etc. They even went to the extent of asking us to send a blank check and a running statement saying it was insufficient funds, so our policy could not be reinstated. We sent a running statement and the blank check and they still denied us our policy back. It sounds like the typical bait and switch company: they just wanted to make more money off of us. We didn't want to upsell, so all of a sudden the policy is cancelled because we left one number off the account number and they said it was not a Nationwide error. So it was just no way they could reverse our policy - super crazy. Thank God Progressive took us back without a lapse penalty or anything. Nationwide is a scam. Sometimes, cheaper isn't better.

This is difficult for me, I still cannot believe it. Two days ago, I received a letter from Nationwide telling me they were canceling my auto policy effective May 15, 2012. The reason they stated were two claims in the last two and a half years. One was definitely my wife's fault, the other not, but still a claim. What I cannot believe is we have been loyal Nationwide Auto Insurance customers for 50 years. That is right, 50 years! After all those premiums, all those years of loyalty it all comes down to one at-fault accident in the last ten years and a letter in the mail, and your dropped, cut off and they get away with it. How is this even close to being legal?

After reading other complaints about Nationwide, I realized they have some serious moral issues with their customers, to say the least. Then it hit me, they're not forcing me out because of my wife's one at-fault accident. My 50-year policy affords me a $200.00 deductible. I had a good policy, something they obviously frown upon these days. This was their loophole to force the lower deductible policies out and they're doing it. I bet if somebody runs the numbers, I'm right. Is it legal?

My car was stolen in New Jersey on December 28, 2011 and I still haven't gotten it back today (March 29, 2012). It was found the same day—maybe an hour later. They stole my factory rims. Nationwide wasn't on my side. They took their time and now 90 days later I still do not have my car back. I had to pay out of pocket after the 30-day rental expired. They couldn't even extend me a courtesy. They dragged their feet on this claim and had to use a middle man because they don't write policies in New Jersey.

My husband was in an accident on 10/1/11. Since we are both on the policy, we both now have an accident on our Identity for Insurance. Nationwide will not put it just on his name since we are both policy holders. Now, I too have a black mark on my driving record. This company is the pit!

My son, who lives with me, is 24 years old. I own a Mustang that is in my name, and is financed through Fifth Third Bank. My son is making the payments, and is in college. He insured the car through Nationwide Insurance, and told them that the car was in his mother's name, and that it was financed through the bank. They wrote him out a policy, and he paid his first month's premium. Three weeks later, he had an accident, and the car was totaled. The bank was paid. Now, almost 4 weeks later, we get this certified letter in the mail, that they are cancelling the policy from the inception date, due to the car not being titled to my son. What a bunch of crock! I retained a lawyer. As the agent knew about the financing, and had no problem taking my son's money, and insuring the car, and even getting him a quote from underwriting. Now, they are saying he is a liar, basically, and according to their policy, they do not insure the car, unless it is in the owner's name. Strange how my son has had this car for 5 years, and with three other insurance companies, and never came across anything like this. I am not sure what is going to happen now, since they salvaged the vehicle, other than coming after my son for the money. Do not insure with these people, as they are dishonest and crooks.

My van was sideswiped by their client, who tried fleeing and I stopped her. She was somewhat impaired but police did no test because they knew her. My van, they say, has been totaled instead of repairing. It's cheaper that way for them! I have no choice! Now, they say my PA title will be salvaged in because it was hit in NY! I'm disabled and cannot afford to fight this!

I hate calling the Nationwide Customer Services line. The automated line recognize my policy, and I'm was still transferred to a to rep who could not assist me and had to transfer me again. I have had several billing issues with them because of their system. I also had an agent who barely spoke English. I'm so disappointed with Nationwide as a company.

I just wanted everyone to know that Nationwide is the biggest rip off I have encountered. I hit a deer with my truck and they acted like they were there to help me. Well, I'm here to say that they are just a bunch of "liars" they totaled my truck and offered me $2040.00 for it. I had just put new tires on it at a cost of $100.00. I just rebuilt the transmission with the cost of $1800. The black book price on the truck was $3000.00 and I had a lot of extras on it also.

They told me to send receipts and they would give me what I had spent on it for the last year, so I sent them $2500.00 in receipts and they offered me $2400.00. I said that's still a rip off; they told me to find a few trucks like mine and they would give me more money. So I found 9 trucks from $5000.00 to $6800.00 and they offered me $2700.00. All I ask for was $5000.00 being vary fair knowing I had $10,000.00 in the truck and could prove it. Two months of arguing and tons of hours of paper work they went up $660. I broke a rib and messed up my back and more. I get $2700.00. I had full coverage insurance on top of all that.

So any body that needs insurance better think twice before using Allied Nationwide because they will rip you off and won't get back with you or do what they say. Crooks! The commercial that says Nationwide is on your side should have a mugger sticking a knife in your side because that's what they do. I will tell everyone I know to switch to another company.

One of the few circumstance pertaining to Nationwide Insurance. In March 2011, my comprehensive & collision coverage was removed without my consent. I didn't have knowledge of this until November, 2011. The follow up requested, for reasons why this occurred never transpired. When Nationwide added this coverage back, they charged me 55.00 towards my January bill. Completely unfair. Nor did they inform me of this charge prior. Wednesday January 4, 2012. As usual, I was bounced from numerous agents. As I consistently requested supervisors, I was denied over and over, given wrong phone number. For suggested contacts etc... If possible, I would like the phone calls retrieved for review transpiring from january 4, 2012. For assessment, these records should be taken into consideration in implementing the quality service and courtesy, not exemplified from many agents at Nationwide. 877 699 6877.

After shopping for auto insurance with several online insurance providers, I went with the best quote from Nationwide. It turned out that a quote means nothing and that an insurance underwriter has the final say of what you will pay. The real issue is that Nationwide quoted me one price, changed it to another price and automatically charged my credit card. I had, in the meantime, gone with another insurance company and asked them for a refund and to this point all they have been willing to refund to me is the amount they illegally over-billed me (the difference) and don't seem to be willing to refund the rest even though I made sure to be insured by another company every day.

I don't understand how insurance companies can bait, hook and switch you. I am not going to give up, but the reps all say they will refund me and don't. Like I wrote before, the first rep only refunded the amount taken illegally. The next rep said she would would request a refund and it should take about two days. That was a week ago. I will call tomorrow. I understand that bait and switch quotes are the way insurance companies do business, the problem is when you call them on it they should promptly refund your money. This sounds like a class action to me. Nationwide seem to be only on their own side.

On November 26, 2010 (yes, it was Black Friday!), an uninsured motorist totaled my Corvette. I don't even want to go into the property part of the claim, but suffice to say I got royally **! In addition, I had a broken arm, lumbar sprain and knee contusion. The next day, Nationwide called to see if I wanted to settle. Bear in mind I hadn't even had the cast put on yet! Although I did not fall for this, I can see how someone might, especially if they're not sure how they're going to be able to pay for the needed medical treatment. After 6 long and painful months of physical therapy, I sent in my total of medical costs, rental car expenses, destroyed iPhone replacement cost, and lost work time, which totaled over $26,000. Nationwide responded by offering $16,000—less than the actual monetary losses and not including any compensation for pain and suffering, of which there was a great deal. I had been a loyal customer of Nationwide for 28 years and was shocked that when I needed them, they were most definitely not on my side!

Nationwide eventually came up to $21,000. Still not even offering anything to compensate me for the pain and life disruption I had suffered. They basically told me they didn't care what my losses were; they just decided how much they thought the claim was worth and that's all I could get. This company is evil personified. This wreck was 100% the other driver's fault and I had $50,000 of uninsured motorist coverage. But instead of trying to make sure my losses were covered, their only concern was how to pay as little as possible. Never mind that I had been paying them for 28 years with the understanding that they would take care of me if calamity struck. The only comfort I have is that I know what goes around, comes around. When you cheat and take advantage of people like this company does, it will eventually come back to bite them. I urge anyone considering using Nationwide to think again and I will make it my mission to spread the word to as many people as I can.

On 10/28/2011 at approximately 10:00 hours, I decided to pay a visit to my local auto insurance agency office (Ronnie Shriner Insurance Agency, 2571 Homeview Drive, Richmond, VA 23294-5804) to go over my auto and rental insurance policy as I had recently been involved in an automobile accident and was at fault. Particularly, I wanted to express my concerns for the huge increase of my monthly premium and to see if I qualified for any discounts or if there could be any minor "adjustments", since this was the first car accident/ticket in more than 12 years and in addition I did not wish to leave Nationwide. I understood there was to be an increase in my insurance. However, I was taken by surprise by the $48.00 increase.

When I arrived at the office, I was greeted by an administrative assistant and I requested to see my insurance agent. The assistant was swamped with calls and other admin duties, but finally managed to let my insurance agent know that I was waiting in the lobby to speak with her. After she hung up the phone with my insurance agent, she informed me that her schedule would not allow her to speak with me and that she (the assistant) would try to answer any questions or concerns that I may have in regards to my policy. I immediately felt like I was being dismissed and the reason for my visit had not at all turned out the way I thought it was going to be. Although the assistant tried to explain some possible discounts, she is not an insurance agent and was not capable of addressing the concerns I had with my auto and rental insurance. My insurance agent never even offered to set up appointment with me to address my concerns. I thanked the assistant for her time and left.

As a result of this experience, I have decided to leave Nationwide. After leaving Ronnie Shriner, I immediately went to another insurance agency and received superior customer service as well as a fair rate for my auto and rental insurance.

It took me 30 minutes to cancel my auto insurance policy with them. Then, they charged me anyway. It took another 10 minutes to explain and remove charges.

I am a licensed insurance agent in the state of Texas. I worked in the insurance business for over three years. I thought I understood underwriting and regulations regarding insurance policies. I started a policy with Nationwide online and input my moving violations in the quote and paid for the first month of insurance. I checked on the policy several days later to find that the policy went from $77 monthly to $195 monthly. I quickly sent in a cancellation request dated 10/15/2011 as the effective date of cancellation and the first day of coverage for the new policy. Yesterday, I talked to a representative and she stated that I need to send in proof of duplicate coverage in order to flat cancel the policy so I faxed over the cancellation request again with proof of my new policy.

Today, I called and they said they are unable to flat cancel my policy and I will be charged for one day of insurance. This equates to about $6, but I never agreed to the increased premium and I have never had to tell someone we could not flat cancel their policy in the state of Texas. I just want to go on record to say that I am very displeased with the cancellation process at Nationwide. I feel like they are taking advantage of people who start their policies online and have to wait for their violations to rate overnight to find out what the true premium will be on the policy. I feel like they take advantage of people trying to cancel their policies flat by not allowing them to flat cancel per guidelines. Please make an attempt to contact Nationwide and educate them on cancellation process that is fair to the insured. I don't need a duplicate coverage even for a day. I have a new policy with GEICO. I would like to have more faith in the insurance business, but the practices stated seem fraudulent.

I had a horrible experience with this insurance company! One of their clients hit me and was rendered at fault. Nationwide would not even give me a rental vehicle for three days because the accident report "wasn't available yet." On Day 3, I called the police station and was told that the report had been available online for days and they didn't understand why the Nationwide rep couldn't access it. When I called the rep back and told her this, her response was that she didn't have it and I would have to get it for her. She said that she wasn't allowed to leave the office so she couldn't go get it herself. My accident was on the 15th and I got my rental on the evening of the 18th. On the 8th of September, I had to turn my rental in. The adjuster told me that he could not extend it any longer, even though my car was still in the shop.

I would also like to note that during the first few days following my accident (before I was given a rental), the rep told me that I could get a rental myself and they would reimburse me. No one told me anything about a limited amount of days for a rental. (I was suspicious of this from the beginning so I did not get one on my own). They also told me to file the accident with my own insurance company and that once they got the report stating that it was their client's fault, they would refund my deductible that I would have had to pay. (Again, I didn't trust them so I never filed it with my insurance company).

I t-boned on driver's front quarter panel/door on November of 2007. The statute of limitations is running out and they are still only offering less than BCBS has written, demanding subjugation for their out of pocket.

I had a torn left deltoid, front chest, some kind of cyst in the rotator cuff, and sideways whiplash to my neck which I am still being treated for.

They threatened me against getting an attorney as that would affect my "offer" and they tried to send me to a 2nd opinion 3 years later and wanted me to drive 56 miles RT to Cedar hills, TX 75104! The company letterhead advising me of the appointment was North American Consultants (.com) and they specialize in proving Insurance Fraud on Low-impact Accidents! Look them up; they actually use PI's and video tape people to prove they are lying!

I live off Central at Meadow. There are over 90 Orthopedic Surgeons/Physicians within a 10 mile radius, not to mention, Medical City and Presbyterian hospital which are both within 1.5 miles of my house, along with several buildings with Orthopedic Associates, etc. occupying the entire building!

I finally got a lawyer friend to send me to someone. She wrote a letter and they upped their offer to 10k. With her fees and Blue Cross Blue Shield's insisting on subjugating their expenses should I be awarded any dollars, it would leave me even further in debt. LOL!

I have a Dallas Police Department report that states the other driver was 100% at fault. It states, quote, "Driver Unit 1, by his own admission, was traveling between 50 and 60 mph in a 35 mph zone. As Unit 2 entered the intersection, driver Unit 1, who was speeding, swerved to the left and locked up his brakes. Unit 1 collided front right to the left front quarter of Unit 2. Unit 1 left 105 feet of 4-wheel skid. I/O, using a drag factor of 0.65 calculated a minimum speed of 45 mph prior to impact. The amount of post skid damage to both vehicles supports driver Unit 1's own statement that he was speeding. Had Unit 1 not been speeding, Unit 2 would have had enough time to clear the intersection safely".

I have copies of the report in total, and get this, Nationwide, with no need of subpoena, even testified at my divorce/custody hearing that I was innocent and just "in the wrong place at the wrong time".

They claim I went 16 months without treatment. No, I didn't. Their representative gave me a number for a chiropractic guy who spent more time with her on the phone guaranteeing payment than he did with me. He just stuck me in a room on a machine and hurt me worse. I called Ms. ** immediately and told her, under no uncertain terms, that she was not to pay him, and she didn't.

She did pay the final amount off my PIP after the 2nd opinion in 2010, reimbursing me for other expenses. I was without treatment for almost a year. I lost my Insurance due to the high monthly premiums and was ordering pain medications through Canada (over the counter in that country - Tramadol),\. Also, I was under the care of my shrink and was on Cymbalta or Effexor (took both during the last 4 years) and they are advertised and known to alleviate chronic pain.

I have the MRI's, all of the billings, and was just awarded over 68k by the Federal Government for disability retroactive to 2007. Also, I am now receiving disability and Medicare and can get more effective treatment, but I did pursue relief/treatment consistently throughout the entire last four years.

The statute of limitations runs out on November 16, 2011. I have a good case. I have 100k in uninsured motorist and their refusal to help me over the last few years, their threats, etc. leaves the door open to treble damages. Please, please, please find me someone who can/will file this case before November 16, 2011 or they can, again, get away without taking care of a customer who has paid premiums on time and in full for over 17 years!

There is more to the case than just the above but that is the basics, and more to the point is the truth. I have documentation to back up everything and even a witness to a phone conversation (mostly on speaker) wherein the agent's threatened me, lied, etc.

Please, help me. My poor daughter, 17 now, has had a mother who was in bed for almost 2 years because of this. I have been denied even the ability to mother my child, had to quit college again, and went into a deep, deep depression and have doctor's information and information from the disability courts also.

I was rear ended by an individual insured through Nationwide. The second day after the accident, they said that they could not get in touch with their client to file a recorded statement, and had been calling him constantly. After six days of these lies, I called their client myself. He was shocked saying that his insurance company did not call him once, and he thought my vehicle was getting taken care of.

Anyhow, he called them. We finally proceeded with getting my vehicle repaired. I was told that if I went to one of their certified repair shops, I could drop my truck off, pick up a rental car, and they would pay for it until my truck was returned. Now, my truck is ready to be picked up, and Nationwide is stating that they will only pay for four hours of the rental fee because that is only how long it should have taken for my car to get repaired. Either Rosetta ** flat out lied to me, or did not have a clue what she was talking about. She clearly stated that if I used their certified repair shop they would pay for all rental fees, and now they are saying they won't. Serious ethical issues are going on with this company.

I cancelled my auto policy as of 6/6/11 right after I signed a new one with a new company. Nationwide raised my rates from $30/mo to $60/mo in less than 12 months. They had a disabled vehicle I called to reduce the coverage and mileage on to 0 not only at my annual 4000 miles, but at 14000 miles. This car can't even start let alone go 14000 miles. Instead of reducing the amount of coverage, they left it. On top of all this, I received a bill for June and oh look, another bill for July. I got a letter stating I would be cancelled at the end of June if I didn't pay, now i'm being told the June and July bill will be sent to collections. Wait, didn't I cancel my policy on June 6? Why am I still being billed for coverage?

I can't seem to get a hold of anyone who knows anything other than to tell me i'm delinquent and going to be cancelled, even though I signed the paperwork and got the cancellation confirmation ummm... did I mention IN JUNE? I'm tempted to bet money they will bill me for August too. I'm glad I left nationwide after over 7 years for another company. At least this rep calls me to see if everything is ok.

My '07 cobalt was hit-skipped on 7-22-07 and I have had nothing but mechanical problems with the car ever since the "repair".

They scared me out of sending it to the shop I wanted to send it to with the "no warranty" pitch so I sent it to a preferred shop. Due to the type of hit, my first question to the shop was about frame damage. I was told that "the car doesn't have a frame and it doesn't need to be checked". When I picked the car up from the shop, the paint had runs in it. You could see the bondo through the paint, the door gaps were incorrect, the rear end rattled. And they told me that was the best job they could do.

The shop took the car back in to fix the rear end rattles, but would not fix anything else. They refused and I could not get in touch with my claims adjuster; he would not return my calls. I was told by my father, who was ASC certified, when he saw the damage the car was totaled. In 9-07, I was hit very minor in the rear of my car and I took it to the shop I wanted to take it to with the hit-skip. The estimate guy took a two-second look at my car and said it has been hit before and pointed out the damage spot. He told me that it had not been repaired properly and that it had some pretty bad damage considering the door gaps were incorrect. He told me the bumper damage from the rear end was just superficial, estimated the job to be about $400, and to call my claims adjuster so that they could check the damage that was not repaired. He also said they would contact him after my initial contact.

I called my claims adjuster, left a message since he would not answer my calls, and told everything I was told by the shop. The claims adjuster never called me back and also refused to call the shop to give them an OK to check it. He basically refused service for my car. I took the car in to the dealer where I bought it from for steering repair in 12-07 and they told me that I was starting to have problems due to this accident not being repaired properly. I had to fight to get them to fix the steering. I tried to contact the claims adjuster at that time, but he would not call me back. I eventually went through my agent to get him to call me around 3-08 and he wanted me to take my car to my dealer at this time. I met him at the dealer in 4-08, at this time he asked why the shop did not fix it in 9-07. I told him that they told me they never received an answer from you; his response was hum.

At this time, I once again asked about the frame due to prior knowledge and received the same response. The claims adjuster only agreed to repaint, replace a rim, and replace the steering at this time, even though I informed him that the car had two bald tires at this time due to steering problems, odometer was around 19,000. He refused the tires. Since then, I have put eight sets of tires, three sets of brakes, two rims due to blow outs, and the car has a third bent rim from a third blow out. The car sat for a year due to the brakes being out and I had no money to repair it due to payments. Beyond this, the dealer has reluctantly replaced the steering components five total times plus other works and the current odometer is around 64,500.

The car is a death trap and has been like that for four years, thanks to Nationwide. I recently took the car to the good body shop to have the frame checked. The car should have been totaled four years ago. There is so much frame damage from the hit-skip it even shifted the cradle causing a lot of steering problems. It shifted the whole car and now Nationwide is trying to claim that the car has been in another accident causing the front frame damage. Hah. The car was hit while parked. Anyone who has mechanical knowledge can figure out that a parked car getting hit will cause frontal damage as well. Plus, I have not been in any accident with this car. That's why I switched to Allstate anyways.

well my name is amy lawrence and i bought a policy online and your company is telling me i didnt have comprensive and i know i put that on well u guys say nationwide is on ur side well my car blew up last nite and u guys arent giving me anything cause ur saying i didnt put comprensive on there and it should have been but regardless u guys should pay no matter what .

Long story short, I bought a brand new car and put Nationwide insurance on it. Thought I had the best of the best on it. I went over the policy, at least I thought we did, and everything was 100%covered. I dealt directly with NW. I didn't use an agent. I just assumed NW would be honest. Few months later, I had a minor accident where I hit a raccoon and was forced off the road. It really did a number on the whole passenger front and underneath of my car. (Low profile car). I called NW and everything was going good until it came down to fixing and where to have it fixed; NW does not want to cover all the damages. I discovered they lied from the start with me.

The car is a few months old and they only want to put used or after market parts on it. On a new car with very low miles on it, I'm not wanting used or aftermarket parts on it. When I called and asked what was going on with this whole parts thing, the first I got the ring a round; then I was told it is an "endorsement" to have original manufactured parts put back on it. And of course, there were additional fees for that "endorsement". Well, I was never informed of this when I put NW on my car; obviously I would've went somewhere else or paid the difference. Now the best part is that my windshield got cracked from side to side from either the impact or running of the road (about an 8"drop off) because they can't see how that's possible.

They believe they are not going to cover it; however, they said make another claim for it. Yea sure, so I can pay my deductible twice for one accident! I was hung up on 3 times by customer service and the adjuster for my car; they wrote a check out in just a shops name without asking where I wanted to take it. I had to wait 4 days to have an appointment for their appraisal, then had to drive over an hour to their appraisal. And here today, over a month, my car is just now going into the shop to be repaired! Not by my choice either!

After all this, I wised up and switched insurance a.s.a.p. Now I have GMAC auto insurance and don't need to pay extra to have original parts put back on it. If there was an accident, customer service is very polite, and best of all, insurance is lower priced yet I get a lot more with it. Glad to know how deceitful NW is now over just a minor accident so I know not to ever trust them again!

I've been with Nationwide for years, in fact I used to be a nationwide agent and I just heard through the grapevine that my policy was canceled almost a month ago.

My agent was pulled from the account and the policy was placed with corporate (this was not known by my agent). This happened more that 7 months ago without any notification. Normally if a policy is "non-renewed" an agent would call and inform the client so that other insurance could be put into place in a timely manner. Not only did I not receive any calls regarding the termination but did not receive any termination notice from the company despite their claims that they sent one to me.

They claim my policy does not qualify for the program that it was written in despite the fact that it had been in place for more than 4 years. Having been with Nationwide, I should have known better than to stay with them because of the things I was privy to. They really know how to screw their agents as well as their clients. They are not on your side!

We have been with Nationwide for more than 20 years with our auto insurance, and I recently brought over our homeowners insurance. In October 2010, we had to turn in a stolen vehicle claim for a 1986 Buick Regal Limited. It has been 7 months, and they are still giving us a hassle on the settlement. In fact, they sent us a check without us agreeing on a settlement and closed out the claim. We canceled all our policies with them and hired an attorney.

It has put a great deal of stress on us all these months. First of all, we just had a beloved near-mint classic vehicle stolen, then we have the insurance company wanting to give you near to nothing for it. Then, we have all the months of aggravation they put us through making us prove it was worth the money we had it appraised at. Then, they're threatening to close the case and then doing it by sending us a totally unacceptable check as settlement. They made us feel like a victim over and over again

I have been having problems with Nationwide over the past several years from not completing a claim to sending my creditor notice that I was not carrying insurance on my financed autos causing undue hardship on myself and family receiving repeated letters from auto title holder that I was required to have insurance during the entire period the autos were being paid for which I was doing all along. They had also received a cancellation notice from my insurance company stating my policy had been cancelled when I had paid coverage with them.

So the last incident happened on 10/22/10 during the policy renewal. On 11/2/10, a payment by phone was made by a check for $212.12. On or about 11/15/10, the office number listed was contacted and asked if there was any problem with the account. At this point, we were told that they will review the account and if there is a problem, they will contact me. On or about 11/24/10, we received a cancellation notice from nationwide stating that the policy had been cancelled as of 10/22/10 over a month earlier and all along we are riding without insurance.

I called the agent on 11/24/10 and spoke with two people, one being a receptions person and the other an insurance writer. I asked what is going on and I was told that they are working on the problem as to why my insurance had been cancelled after being with this same office almost 14 years and with nationwide almost 17 years. I was given a song, dance about well, the home office is in Ohio and we are in Texas and blah blah blah. I then asked so what am I supposed to do about insurance as this is coming up a long weekend Thanksgiving and it is the law to have insurance.

I was told that they are working on the problem and would contact me before Thanksgiving, if not by Monday 11/29/10. As of 11/30/10, there is still no return call from Nationwide about my policy. However, planning ahead, I secured insurance the same day. I was promised I would be contacted before Thanksgiving. I then found out that they, Nationwide, had listed an accident my wife had and put it under my name which as I am the primary driver of RV makes my rates higher. I asked why after all these years, with the same insurance company, they treat clients like this.

My wife was involved in an accident Sept. 17, 2010. The hit and run driver cut her off on the freeway and she ran into the highway divider. We filed a claim with Nationwide since we have uninsured motorist coverage. Long story short, due to the fact we live in Ohio, unidentified drivers are not covered (even though the Nationwide website shows different). Seems like a bait and switch to me. Insurance policies aren't the easiest things to comprehend, which is why we have agents to explain coverage. We were not able to cover the '99 Subaru due to its age so uninsured motorist was the next best thing according to our agent. I guess we have to hire some legal counsel to ensure our next policy covers our vehicle. Eleven years without one claim, but when you need them, they are not on your side. Thanks, Nationwide for giving me motivation to switch insurance providers.

Nationwide Auto Transport contracted with Ambela to ship my vehicle from NJ to HI. The vehicle was picked up at my home in NJ on 6-30-2010. I showed the Ambela driver the contents of the trunk (stroller and car seat with bases). He stated the contents were okay to ship with the vehicle in the trunk. I was called about a week later and was told the stroller could not be shipped with the vehicle on the ocean vessel (through Matson). Ambela stated I had to pick up the stroller in CA or have someone I know pick it up. I stated the transportation provider should pay to mail/ship the stroller to my home address. Ambela refused.

I contacted Nationwide Auto (Nikki). She stated she would handle getting the stroller to my home address in HI. I received a call from Ambela (Gerry, **). He stated I needed to pick up the stroller or he would file a small claims suit against me for the burden of storing the stroller in Ambela's CA facility. I emailed Nationwide Auto (Nikki) and requested a resolution. She replied and said I should pay the postage to have it mailed to HI. This is unacceptable since the Amblea driver (agent for Nationwide) accepted the vehicle and contents. As a military member having shipped vehicle overseas in the past, strollers are allowed to ship with vehicle through American Auto Logistics on ocean vessels. I filed a claim through the BBB on 8/27/2010. Nationwide has not responded to the 2nd letter.

On June 3, 2010 I purchased auto insurance from Nationwide on line with the help of my mom since I'm was only 18 and this was my first car and first policy. I received a package in the mail, filled it out and sent it back in on or about June 20. On July 6, I received a letter from them stating my coverage would be canceled on July 12, 2010 because I failed to submit the final page which requested a signature. While on this conversation me and my mom was told the form could be faxed to me and as soon as they received it back, the cancellation would stop. I received the fax, signed it and my mom sent it back immediately and it was received successfully by Nationwide as we have a fax machine, within minutes.

From that moment on I thought everything was fine as the premium did come off of my mother's credit card since that is how I pay my insurance. There was no further correspondence from Nationwide of any sort so I thought everything was ok. On September 2, 2010 I received a letter from the MVA stating that my policy was canceled effective July 12. So, I called Nationwide and they stated they hadn't received any of the paperwork. I explained that they had all the paperwork except the one sheet that was faxed to me to sign and then faxed back to them. I reminded her that I was told by the previous CSR that they had everything but the one signature form which is why it was faxed it to me.

The Nationwide agent told me I had to get a new policy and pay up front another 25% down. This is now, nearly $900.00 that I've paid to start the two policies. This new policy was effective September 2, 2010 which was the day I received the letter from the MVA stating that my policy was canceled back to July 12, 2010, not Nationwide, who never contacted me. Since the policy lapse was more than 30 days, the agent said there was nothing he could do. On September 8, I get a letter from the MVA requesting FR-19 and stating that I will have to pay $150.00 for the 30 days I was not insured plus $7.00 each additional day.

Also, I was told on September 2, 2010 after paying the premium that I would receive more paperwork and that I needed to sign and return it. Well, if the first paperwork wasn't right but no one could tell me what was wrong with it, then I have no trust at this time that it won't happen again. As of today, Sept 12, I have not received the paperwork. I want Nationwide to reinstate me back to July 12 and if the paperwork was wrong send me it highlighted and show me what was wrong. However, my biggest frustration is that I was not notified by nationwide, via Titan Indemnity CO (that is listed on the MVA letter) that I was canceled and per some of the complaints I've have now discovered on line, this is a common practice of Nationwide. The only reason I got a new policy was because I thought it would get the MVA off my back, but now because of nationwide lack of concern for their customers, I'm looking at owing the MVA another large sum of money.

My grandmother and I purchased car insurance from the company, we have another person of driving age living in the house with us. Nationwide wanted this person either on the plan or exempted from coverage. We agreed to exemption and where sent a form to fill out. The same person who I purchased my policy from was the one who sent the form via email after a short phone call. I had my grandmother fill out the form (signed a paper and I digitally added it to the form) and I sent it back via email.

Today, 8-27-10, I called in to make some changes to our policy only to find out that we have not had coverage for three months! On top of that since they claim to have no record of the document ever being received they consider it non existent and would not help me other then to quote a price on a whole new policy. Lapse in payment on record and possible higher premium with them or another company.

I decided to cancel my auto and renters insurance on 8/23/10. After 7 calls and 2 emails, the insurance has finally been canceled. Now they are withdrawing the funds from my bank account on 8/29 but will not stop the payment. If I canceled on 8/23, why are the funds still being taken from my account? When I call the 1-800 number, I am told my only option is to send my bank account details for them to refund the money after they have deducted the funds. I am extremely unhappy with the service and have canceled and I am still receiving poor service.

Don't use nationwide for car insurance; I just wanted people to know that Nationwide Insurance if full of **. On July 7, 2010, a lady with Nationwide Insurance ran a red light and hit my car. The total damages were 4200 dollars. There was a witness that saw the accident and still they denied my claim. So I went above the adjuster's head and went to her supervisor and she was rude, and said that she stands by her adjuster's decision. I reported them to the Texas department of insurance. I asked to get her supervisor's name and she refused to give it. I just want to say that I think if I ever have to get insurance from another company, I would rather ride the bus. Oh, did I mention that a person in my car had to go to the hospital and get treated for a broken pelvis? Nationwide is not on your side, only on their own side. I haven't had a car for almost 2 months, which affects my work. The damages to the car were $4200 and I haven't yet received any of the medical bills yet.

I bought Nationwide Insurance online 5 days ago; I did the quote myself and purchased the policy. When I went online I noticed I was listed as both the policy holder and a non-driver on the policy. I called nationwide and they took that off they acted as if it was no big deal and said it was probably a glitch. Today I log on to my account, something told me to, and it said I owed $139.50. I just paid them $74 which was what my monthly payment was supposed to be. They said that taking myself off of the policy as a non-driver raised my premium. So basically that quote/policy I purchased was for me as long as I didn't actually drive my car.

My rate almost tripled when they "fixed the glitch" so I had to call my old insurance company and make new policy which means I had to pay a new down payment ($85), the best part is I owe nationwide $50 dollars even though I only had the policy for 5 days and I already paid them $74 dollars just 5 days ago! So Nationwide gets $120 dollars from me for 5 days of service and their screw up. Not to mention the $85 I had to pay to get a new policy with GMAC, who I had before I switched to nationwide. I am out $213 to switch insurance companies for 5 days; all because of their "glitch"; glitch or not I should not be expected to pay more than double what every other insurance company has quoted me ridiculous. No one even called me or contacted me to tell me my rate went up!

My daughter's vehicle was hit by a Nationwide insured's vehicle that was being driven by a nephew of the owner and the owner told the adjuster he did not have permission to drive the vehicle and they denied fixing my daughter's car. I realize that that wording is in the policy but I find it interesting that the adjuster asked my daughter if the driver had permission before the adjuster had spoken to the owner of the vehicle. So my question is -is that how Nationwide is getting out of paying claims by leading their insured to lie about if they gave permission so they don't have to pay claims. The nephew was ticketed for the accident but why if he did not have permission why was it not turned in as a stolen vehicle?

I had done as instructed and mailed all of my paperwork to the Iowa address, my original receipts, photos, and notarized reports to them. Thinking it would just be a matter of days before I would get a check, I got a call from Janet. She said that they haven't heard from me and was wondering why. I told her I sent everything in and then she checked on it. The Iowa office lost it all! Now I got to try and come up with something to substantiate my claim and re-file it.

I had a accident on 5-26-10. It was a company truck; the info. that was on the police report was incorrect so I called to the company which was Intaglio in Atlanta, Ga. After 2 weeks of run around with them, the owner finally got in touch with his insurance company which is Nationwide. I got a call from a lady name Grechum that was supposed to be the claims adjuster. I faxed her the police report on 6-17-10. I'm thinking now my car will be fixed. I was told to take my car to Bavarian Body Works on 970 Huff Rd.

I went the same day; actually in 30 min. I was there. My complaint was the wait. Gary ** told me he goes by appointments so was there about an hour. To make a long story short, Grechum should have told me to call. Okay, so I got over that. So Gary did the estimate on a Monday, knowing I didn't have my passenger side headlight, he said he would try to get me a rental car.

That did not work, so he told me to bring my car back on Wednesday so he could see if it was the bulb. My mom and I arrived there around 10am. Gary came out and looked again and said let me see if we have a bulb to fit. I'm thinking if you knew I was coming you should have made sure you had the bulb. He came back out and told me they only had new parts and had to send someone to the part store. That was another wait and I had my mom with me. That was done. Now I'm waiting on them to order and receive the parts.

It was a week later that I called Gary. He said he had all the parts besides the hood. He said they should have it the next day. Gary told me to call Nationwide reservation line to get a reservation number. I did that and also called Enterprise so everything will be ready when I dropped my car off. Wednesday, I'm prepared to drop my car off to the shop, I called Enterprise. I'm 10 mins away from the body shop and Enterprise tells me I need $50 on a major credit card. Well, I did not have that because no one told me that. I think between Nationwide, Bavarian body works and Enterprise someone should have told me about the money. So by that time I'm very frustrated. I called Nationwide and spoke with Mrs. G. and asked her is it okay if I just get my money and go where ever I want to go. Yes, she said we will send your check out today but due to the holiday you may not get it until Friday the 9th or Monday the 12th.

Here it is Monday, I called Mrs G. she said I see we have a check for you but it has not been sent out. I'm upset. She told me to call Grechum but I didn't get an answer. I wish Nationwide will take responsibility and hurry up and do what they are supposed to do! My car is still in need of repair and this run around is stressing me out. It's like Nationwide thinks I don't have a life but errands for nothing. That's not fair.

A few months ago I decided to get quotes from multiple companies for vehicle policies for both my daughter and myself. State Farm by far gave me the lowest premiums. I took out 2 vehicle policies and 1 homeowner's policy. I authorized State Farm to debit the monthly premiums from my checking account. State Farm contacted me because the information on my daughter's proof of insurance card (from Nationwide) did not match the vehicle she was driving as Nationwide had failed to change the vehicle information when she purchased the current vehicle more than 2 years ago. Neither my daughter nor the lender, with whom she had a car loan, had caught the error.

Because Nationwide had not updated her information, State Farm had to increase the premium as in reality my daughter was driving without insurance even though she had always paid a monthly premium (on a vehicle she no longer had). State Farm's aggregate premium went from $135 a month to $296 all because of Nationwide's error. It just doesn't seem fair. We won't do business with Nationwide again.

I was involved in an accident with one of their insurers. I took my car for an estimate at a repair shop Linda recommended and after several weeks, Nationwide offered a 50% settlement. To avoid prolonging the issue, we decided to take the offer so I can have my car repaired. I spoke with Linda on 6/18 and informed her that I would take the offer. I later found out that Linda decided to change our agreement. She noted that I would be taking my car to the repair shop she recommended and I never agreed to that. When I spoke with Linda, I was clear that I would accept the cash out and take my car elsewhere. She stated she would mail me an agreement letter which I never received. It has been a nightmare dealing with Ms. Linda. I have also escalated the matter to her supervisor Judt **, at this point no resolution. My car is parked and I am unable to drive it due to safety issues and Linda has refused to issue me the settlement amount to repair my car. My claim number is **. The claim was filed 5/21/10, I need my car repaired and for Linda to uphold her end of the agreement.

I was hit by a driver covered by Nationwide. She ran a stop sign and totaled my car. The next day (a Monday), we reported the claim. I was told that Nationwide would get back to me the next day and have an adjuster go look at my car. I waited. They did not call. So we called them. Mr. ** (the agent) told me that an adjuster still has not been assigned and they will get back to me later that day when one will be assigned. We called later on (around 4 pm). And still, no one was assigned to go look at my car. I asked about getting a rental and their policy states that we (the victim) have to pay for the rental upfront and they will reimburse me (only up to a certain amount, that is).

This was extremely frustrating! At the time, I was working 2 jobs and babysitting. I could not be without a car! The next day, I called Mr. ** and he finally gave me the name and number of the adjuster. I called the adjuster repeatedly and he did not get back to me until hours later. He told me he has not looked at my car and that he is going on vacation the next day so someone else will be looking at my car and they will contact me the very next day. The next day came and no one called, yet again. At this point, I and my family were furious because, after all, I was the victim in this situation. I waited until the next day and called Mr. **'s office over and over again and I left him a message stating that I will be contacting a lawyer.

Finally, after 5 days of waiting for someone to look at my car (the car that their driver destroyed), my mom became fed up and called the head office in Ohio. She spoke to someone by the name of Jason **. After hearing our story, he agreed to grant us a rental and he told us it will be paid for by Nationwide upfront. We had to email him a copy of our insurance policy and that was it. That evening we went and picked up the rental at Enterprise. At this point, they were on the same page as us.

They understood we are not paying a cent. A few days later, we finally got the check for the damage since my car was determined totaled. By the time this is said and done it is mid-May. Now, in mid-June, Enterprise called us up and told us we owe them the money for the rental and that Nationwide did not approve anything. At this point, we are so sick of the situation, we basically said: "Screw it, not our problem!" Enterprise threatened my mother with putting this on her credit report. So now, after enough damage was done by Nationwide, my mother's credit score is now going to be greatly affected in a negative way. I don't understand why they couldn't pay for a rental like they should and get me my check in a timely fashion. After all, this accident was not my fault at all. Nationwide is full of crooks and I would recommend avoiding them at all costs because they will not help you.

Accident date was 4/6/2010. My mail box was completely destroyed with this accident. I spoke with the insured and she informed me that the insurance company will reimburse me for the damages to replace it and have someone put up another one which was $150. We have left a couple of message with the telephone number provided, and there are no return calls. We have the police report and would like to be reimbursed for these damages as soon as possible.

On Thursday, May 20, 2010, I was hit broadside by a person who has Nationwide Insurance in Salisbury, NC. My 16 year old daughter was in the car with me when this happened and the impact was on her side. We had minor injuries as we can tell at this time. We both went to our family doctor and advised them that we had been in an auto accident and wanted to be checked out. Our family doctor completed some x-rays on my foot and my daughter's shoulder and back and gave us prescriptions to take for pain and muscle relaxers for the tensing and soreness. We both took the med as soon as we got home.

I then called the 800 number to Nationwide, to see about getting a rental since. It was the other driver's fault and my car was not drivable. By 3p.m. that same day, 2 adjusters were at my home (one for the car and one for the bodily injuries). Tripp ** is the adjuster for the bodily injuries. He took me to Enterprise Rental to pick up a rental, to get back and forth and to work. As we were at Enterprise Rental, going over the papers for release of medical records, he also slid in the papers releasing them from any medical liabilities. He was talking on top of me, taking medications, as these papers were being signed. I would have never released them from anything, until I knew my daughter was alright and had I not been distracted like that! He gave me checks stating that they were for our inconvenience, my loss of work and the doctor visits that day and asked me to sign for them. I did and put them in the file he gave me. I left them on the table for my husband. When he got home from work, he looked over them and found that I had signed the release form, releasing them of all liabilities from my wreck.

I called him and he stated that they would honor any medical bills that came up. I just don't believe this. He was so sneaky as to put those with the medical records releases, especially with me being under the influence of pain medicines and muscle relaxers. Mr. ** called this date 5/24/10, to advise that the rental has to be turned in by Wednesday, May 26, 2010. We have not come to an agreement on my vehicle. They have lied, cheated (in my eyes) as to showing that they are not an upstanding company and preying on victims under the circumstances of a car wreck. It has put me in a hardship, trying to find transportation before the rental goes back, as well as financial strain as my husband has just gone back to work from being unemployed for 8 months. And I don't even know if myself or my daughter will need additional medical treatments, as well as the stress of dealing with this company. It has me where I can't even sleep at night wondering what we are going to do at this point.

I dropped all insurance through Nationwide right after I got the same exact insurance through someone else for $100 less a month. Instead of working with me, Nationwide lost me as a customer of more than 10 years and did not care. Then I get a collection notice for $63.90 that I supposedly owed. I have never neglected to pay or was even late on paying insurance. I do not appreciate Nationwide trying to ruin my credit. I sent this payment I do not believe I owe to creditors because I care about my credit.

Ms. W who is a claims agent with Nationwide contacted me regarding a bumper accident I committed to another vehicle. She had claimed she has made numerous attempts to contact me, however, I checked my voice messages daily and had not received a message from her. Ms. Archie ** contacted me today (05-11-10) and had the claimant on a three-way call. I politely asked them to call me back on my land line and immediately was yelled at by Ms. W and the claimant. The yelling continued for about 2 minutes as I kept telling both of them to stop yelling at me. Both Ms. W and the claimant continued to yell, disrespect me to the point I hung up the phone.

I called Ms. W at 804.675.3430 to ask her why she would contact me, yell at me and also have the claimant on the a 3 way call and both yelling at me. Ms. W stated she didn't want to discuss my complaint with her and all she was interested in is asking a couple of questions regarding the bumper accident. Ms. W behavior and professionalism was totally unconscionable, inappropriate with a complete disregard for customer service. I am so upset with the treatment I received from Ms. W that I am now looking for another insurance company to transfer. I also plan to convey this to all my neighbors, friends and acquaintances who may be considering signing up with Nationwide. I am also going to contact the corporate office as well. Why would Ms W put me on a 3 way call with the claimant? Why would they both begin to yell, and disrespect me? I told both of them all they had to do is contact my agent which I provided them the information. Ms W needs to be fired and I am seeking additional remedy for the treatment I received.

Hmmm, so where do I begin. I was involved in a weather related accident on the interstate. The accident did involve another car, no one was injured which was good. My car was towed at that point to the blue ribbon shop (Bill Currie Ford) recommended by my Nationwide insurance company. The car arrived after they had closed, so the tow truck company stored it for the night and took it back to ford in the AM. I arrived in the morning and spoke to Ron who had handled one of my prior claims at this same shop. Ron is in charge of all the Nationwide claims that come to Ford. He took care of me, last time there was no doubt in my mind that the same was about to occur with this accident. Ron arranges for the enterprise to come and get me and tells me in a few days I can go online and view the progress of the car as they are working on it. They upload new pictures almost every night.

So from there, a while goes by, I believe 3 weeks and I have not heard from anyone and no pictures have been placed online. So I begin to inquire about what's going on. Ron informs me that he was waiting on my claims adjuster to come and approve the new claim estimate and he had left him messages with no luck in getting a hold of him. This was the first few days once he made it there, they have ordered all new parts and were waiting for the last few to arrive. Which is understandable, so another I believe 2 weeks go by and nothing. I then receive a call from enterprise about a month and 3 weeks into the rental informing me that my insurance only covers me for 30 days and from the 30th day on I had started to incur the bill. So at this point, I am back in contact with Ron and explaining what I was just informed and that I need to know the status on my car. Ron still informs me they are waiting on parts and it has caused a big delay.

Well, I inquire further to find out that what really happened was all the new parts had arrived with the Nationwide Claims adjuster Mark G finally went to see the car. He informed Ford not to used new parts that they need to send all the new parts back and order used parts to repair the damages. As an adjuster in Mark's eyes, the repairs could be done with used parts. Which Ford advised against because they didn't think it was going to work but had to do what they were instructed. So all the time wasted to order the parts and send them back to order used parts, basically used up my entire rental period with no progress to my cars condition. So I was no irritated that from this point till when my car was done I was going to have to pay for my rental because there was no communication between Ron who was doing his job to the best of his ability and Mark who seems to just get to things when he can. Ron understands my concerns and wants to do whatever he can to make this situation better for me, so he informs me he will work something out with Nationwide and both sides will cover half the bill of the rental until I'm back in my car.

Well, so no more time goes by, it's about 3 months and 3 weeks in to my car being dropped of at the dealer still the communication is not there. I am continuously having to call to find out what's happening with my car. When I call, Ron still explains to me that they are waiting on parts. There are few pictures up showing where they have at least taken the damaged parts off my car. I end up going down there that evening to talk to Ron and that's when more of the story begins to come out. Ron tells me that they ordered the new parts and had to return them for used one and once the used ones arrived they just looked at them and knew they couldn't use those parts to safely put the car back together and ensure that it would be a safe vehicle to drive. At this point, I'm furious and I do realize, I am taking my frustration out more on Ron. Then maybe I should be because he is only doing what he is told. His hands were pretty much being tied behind his back were his exact words. I probed more on that statement and he went on to further say that they had tried to inform Mark that these parts wouldn't work to ensure that this vehicle would be safe to drive on the road based on the specific parts but Mark insisted they try the used parts.

I then said to Ron, so basically he wants you to put my car together the cheapest way possible not the safest way possible and I believe he was telling me this just to keep me informed of what was happening not for me to actually turn around and call the Regional Associate director at the time Brendan Higgins which is exactly what I did. Coming on the 4th month now, I call Mr. H and inform him of everything going on. About the horrible service Mark G as the manager of claims in and around the area this took place was giving me never called me to tell me what was going on with my car or to see if I was having any issues. It just wasn't a priority for him. Up until the call to Mr. H, I had not talk to Mark once but I was however informed of his decision making. Mr. H was very understanding and wanted to get to the bottom of all my concerns, mainly the one on the issue of safety, so he told me he was gonna make his first call to Ron then to Mark and to Give him a day and he would return my call. He did just as he said and he told me that Ron had changed his statement a bit which you know I really wasn't trying to get Ron in trouble or to cause him to lose his job so I let it go.

Then Mr. H went on to tell me that he instructed Ron and Mark to stay in contact with me and deliver me a finish date for my vehicle. I believe that was a Fri. I received a call after the weekend on Monday from Ron telling me it should be done by the end of the week. They were waiting on an air bag system part and for the Vinyl Convertible top repair guy to come fix the small gash in my top. So that week goes by and nothing, I wait till the end of the week, then I call Ron and that's when I'm told that in the process of trying to repair my top. They had to send it to two Nissan dealerships to have the top removed because the guy who came to fix my top was having a hard time. He then goes on to tell me that in the process someone bent all the electronic sensors on the roof, so now it doesn't function at all and none of them want to take responsibility for it so were trying to figure it out. Uhg, you have no idea where, how mad I am at this point. I hung up called Mr, H when I spoke to him, he was surprised to hear from me because Mark had informed him I already got my car back. Mr. H does his investigation and calls me back at that point said, "Okay, I have ordered new roof for your car, I will process a claim for Ford or Nissan and I will figure out who to put the claim on Nissan or Ford but it's nothing I would have to worry about cause its nothing I did.

At this point, the car should have been totaled out with the first estimate but it wasn't, so I suggested it to Mr. H who then said at this point whatever I can do to make you happy. I ended up deciding to keep the car because I had already waited so long. To cut this story shorter, it took me almost seven months in all to get my car back. 3 weeks later, I got in a head on collision and totaled the car Nationwide dropped me and my agent had to find me new insurance. The only people who would take me was progressive and for the last 7 months I have been pay an crazy amount of 468 for car insurance. I was having a hard time understanding why because I have friends with two accidents on there record who pay like 300. I recently went to switch to StateFarm and the rep over the phone happened to get in to my driving history and the problem of me having 4 at fault accidents on my record from nationwide. I was like huh? She told me the dates and what they were and I could not believe it, two accidents were correct. The other I had no idea about the best one being the claim for a little over 8,000 that came in on my insurance while my car was still at the shop. I asked how could that be in, she told me it was for a convertible top.

I couldn't believe it they processed a claim on me for the roof that the shop broke that wasn't broken at the time of my car being taken to the dealer as an at fault on me and not Nissan or Ford's insurance. Then she told me about an accident that shows as at fault to me where I did not occupy the car at the time it was hit. She told me in the notes the person simply wrote client not in car at time of accident not a fault, however they processed it as at fault through there system and it was causing her system to generate a high quote based on these things. As soon as I called her, I called Nationwide to have the email me all the claims I had with them, so I could call Brendan H and Mark as soon as possible.

I received the documents, tried to call Mr. H, however he moved to a different department within Nationwide and his Counter-part William would be who I need to talk to. I call him and Mark and they were both out of the office for several days, so I left William a message. Then I called him on the day he said he would be returning to the office. He answered, I explained he started to come up with reasons as to why they did it but quickly retracted and told me he needs to do some digging and he would get back to me. I had to ask when he would get back to me, he quoted me sometime this week. I understand he has things he has to do, however this is something that is affecting the amount I pay and have paid in insurance for the last 7months. A bit of urgency would have been nice.

Then about an hour later in that same day Mark G calls me and to inform me that he has no idea what I'm talking about. He processed the claim as not at fault and he knows what he did. I then told him I had paper work stating otherwise and he basically just lied to me on the phone. He insisted that I fax what information I had and he wanted to know where I got it from and I told him I had it emailed to me from Nationwide on a Nationwide letter head and that I also got it from the Ford dealership. Basically tried to tell me it wasn't suppose to be processed as at fault but as not at fault? I said, "Excuse me, not at fault or at fault, this isn't my claim, I did not bring my car to you with a broken roof." Your Blue ribbon shop took it to two Nissan dealerships of their choice between the two someone broken it? It wasn't part of the original estimate, it's in fact a separate claim all together and he said yes that because we couldn't add it to your initial one because it happened on another day. I said exactly that's why Nissan, Ford and even Nationwide has insurance for things like this. He told me they were still fighting with the Nissan dealerships and no one wants to take the blame. So I said it sounds like you had no one to put it on and you didn't think I was gonna see it, so you stuck it on me after the fact when this claim is not claim that belongs on my record. Nothing has been done yet I'm still waiting to hear back.

My son was in an accident in my car in August of 2009. While my car was parked on the street awaiting for one of Nationwide's Insurance Adjuster to look at as well as have the vehicle removed. My car was ticketed and towed by the DC Government. I wasn't aware that the car was ticketed until I received a $500 ticket in the mail from DMV, that had doubled. When I noticed the vehicle was gone, I assumed Nationwide claims had picked it up. But when I received a call about an hour later from someone from Nationwide, confirming for about the 3rd time that it'll be picked up, I told the young lady that the vehicle was no longer parked on the street and asked her, "didn't you all pick it up?". She said no. She said she'll call me back so she can locate the vehicle. When she located it, she found out that it was picked up by the city.

I called Nationwide to inform them of the ticket, since it was only ticketed awaiting for someone from their agency. I was told that they are not responsible for the ticket, that I would have to take care of it and that I was supposed to put a sign in the window saying "waiting for insurance company to pick up". I told the young lady at the insurance company that they should have told me that in the beginning. It isn't everyday that my car is in a wreck. I wrote a letter providing documentation to DC DMV. The DMV wrote me back months later basically telling me that I'm responsible for the ticket, that I would have to appeal it by paying the $500 fee as well as the appeal fee(s).

I wasn't responsible for the ticket when it was issued and I'm not responsible for it now. I think that it's very unfair that I have to go through something like this. My car had no prior tickets on it. Surely, I do not want to pay and I am in no condition to pay for a ticket of this amount. Can you please tell me is there anything else I can do? I received a $500 ticket that I was told I'm responsible for.

Two weeks ago, my car was broken into and my computer bag with my laptop, camera, iPod, cell phone and various other items were taken. I filled out the police report and called my insurer, Nationwide, to report the theft, as I have Renter's Insurance and this was covered. The first person I talked to off the 800 number provided on the wallet card they gave me was very unpleasant and gave me the impression I was ruining his entire day by having called. He patched me over to an adjuster.

The adjuster was even worse. Rather than being sympathetic towards my loss, she treated me like I was the criminal and how dare I make a claim. I had only had the policy for two months, and she asked all types of questions as to why, if I had ever filed a theft claim in the past, where, when, etc., then grilled me as to what I was doing with the items I had in the first place. She asked why I had them with me, why I would take them with me if I was going to work, why I had them in the car, and several more questions along those lines.

She then asked if I had receipts for the items. Of course, I didn't, as they were two-three years old. This lead to another line of questioning as to why I didn't have them, why they were not filed, if maybe I might have forgotten where they were, and the whole time, her demeanor was that of a scolding parent. I was continually talked down to.

She wanted me to make a list of the items and send them to her before she would process the claim. I asked if the police report would do, as everything was listed on it, along with the approximate prices I paid for them. She said it was. I told her I could not print it, as my computer had been stolen, but could I email it, which I could do from my daughter's iPod once the police approved it. She said that was fine and it would take two weeks to process once she got it. I did my best to impress upon her the importance of having my computer as it was needed to obtain work, and needed to have it replaced immediately. The PD approved it the next morning and I immediately sent it to her.

This morning, being as how it was one day shy of the two-week mark, I decided to call to check the status of my claim as I had heard nothing from them, save for a form letter promising to work hard for me and to have everything done kindly, courteously, and expeditiously. When I was connected to her, she responded with the tone of voice of someone greatly annoyed with being bothered. I politely told her I was calling to check the status of my claim. She told me nothing had been done as she was still waiting for me to send her a list of the items. I informed her I had sent it in an email .PDF file in the police report. She then claimed not to have received it. I insisted that I sent it, so she checked her email. She found it. She then began questioning me all over, about receipts, why I had what I had where I had it and when, etc.

She then told me she had given me a two to three-week time frame for processing, and she was still within that time frame, and asked why I was calling if it was allegedly not late. Then, she told me how busy and backed up with claims she was, that she had several people ahead of me, some having waited longer than three months and still have not had their claims processed. I again told her that I had been without my computer for two weeks and that I needed it as it was how I got work. She told me she would "make it a priority, and even though there were some ten people ahead of me, she would put my claim on top and I should receive my settlement 'by Friday' next week."

I was treated like dirt by this company, treated like a criminal for merely utilizing the policy I had paid for, lied to several times, they do not seem to care that people rely on items that they are supposed to be working to replace, and more. Frankly, I do not expect to receive a claim by Friday at all. Especially after she stated there were people before me that have been waiting for this woman to do her job for over three months. I was given the impression that she will take even longer as a way to "punish" me for calling, yet she demonstrated that had I not called, it would have been God-knows-when before she processed my claim as she didn't even know I had sent her the report, know where it was, etc.

This company's motto is "Nationwide Is On Your Side." I do not think they are on anyone's side but their own. They most certainly are not working to process my claim in a speedy, efficient manner, and have treated me and talked to me like I was both a criminal and small child who was not only not worthy of their time, but how dare me for making a claim in the first place, let alone calling to check on its status.

I will most definitely be looking into getting a new car/rental policy with a different company. I would prefer not spending another dime on this company whose employees and apparent company's Standard Operating Procedures don't seem to understand that their customers are the ones that pay their salaries and give them their jobs, and will be telling every person I know to avoid Nationwide Insurance at all costs. Personally, I feel that this is a blatant case of false advertising. When a company or individual is "on your side," they do everything they can to make things right and to remove and avoid any additional stress and problems--not creating more and treating you as if you are a nuisance, not a customer.

Nationwide ins co billed me for 2 drivers on my auto policy for over 8 years. I notified my agent shortly after my father died in Dec 2001. He claimed it was taken care of. Then he deleted my father's name from the policy but added another driver with my name and my fathers birthday. I didn't really notice for awhile but I'm sure I mentioned it to him again. His reply was something like "it won't make that much difference". My insurance rates kept going up until this year, so I checked with Progressive Insurance co.

My progressive policy for the one car is $300 per year less than I was paying Nationwide. I explained the situation to Nationwide and they sent me a check for $62 claiming they are only responsible for one year. Our family has had Nationwide insurance for over 40 years. I am terribly disappointed with Nationwide. I think they have gotten too big and power hungry for most American consumers. I have been out of work for one year. This money would be helpful.

After being with this insurance company for several years now and paying bi-monthly, I was cancelled from coverage with three weeks still left to pay my premium. Every month, they call and say that the payment is due and I tell them that I pay bi-monthly and they respond as follows: "Ok, your two month balance will be reflected in your next bill."

For some reason, after receiving a bill due for one month ($98) due at the end of January, they cancelled me before the 30-day period and without allowing me to pay bi-monthly with no warning. I sent in the payment three weeks early for that month anyway because of phone messages left by this company threatening to cancel me. Not only did they refused to accept the payment before the 30-day period, they cancelled me, and told me that I owed more than the bill had indicated, and attempted to fine me for late payment as well.

After several attempts to remedy the situation with this company, we are at a stale mate. They won't admit their mistake and accept payment from me for the period where coverage was lapsed and I now owe the DMV more than $600 in fines. Thanks to this company's callous attitude and overnight change in payment arrangements that I was not notified of, my new insurance rates are higher and I am left with the inability to pay the fine for my vehicle that was not covered due to their mistake.

It is illegal for an insurance company to accept bi-monthly payments for the course of several years then instantly decide that they want monthly payments with no warning and snap cancel me before my 30-day grace period with no notification.

I hereby request that the insurance company be forced to reverse their mistake of my lapse in coverage, accept payment from me for the lapsed period, and expunge my record of any drop in coverage which will also reverse the fine owed to DMV. I am an unemployed individual who needs usage of a vehicle to return to work and this company's actions have crippled my ability to return to work. Being unemployed, I also don't have the resources to pay the fine owed to the DMV and will be left jobless with no vehicle for over two months.

The solution is simple: have them admit their mistake, reverse the lapse, accept payment from me for the past months due, and everyone can go on happy with no harm done to either side. Their unwillingness to even consider working with me is callous, unprofessional, illegal, spiteful, meritorious, and unjust.

On February 22, 2010, I traded my car in for a new car. I have been a customer of Nationwide for 20 years, but due to the lack of service, I decided not to go with them for the new car. I tried for 2 -3 days to reach someone at this agency to let them know to take the car off. I finally got to talk to the agent, and he assured me he would backdate it to February 22.

I was set up for automatic withdrawals from my checking account, and I asked him to take care of this before the March 10 payment. He assured me he would. I was charged on March 10 for the car that doesn't even exist anymore. I emailed him and told him how upset I was and to fix this. I didn't hear anything back, so I then called several times. I only get an answering machine. No one ever calls back about this. I told him that I'd better not be charged in April for this.

I just checked my checking account, and now, I'm out more money because Nationwide did take out the April payment from my account on a car that no longer exists. This is becoming a hardship on me due to that money was allocated for other things in my budget. They have no right to my money, and I think they should be paying me interest for it. On top of that, I got a renewal for the car. So they intend to continue doing this.

I have been a long time customer of Nationwide Insurance. My son (24 years old) lived with me for a little while and had two of his cars on my policy. He moved out in December 2009. He was going to get his own insurance after he was settled in his new apartment. I called Nationwide in Feb. 2010 to have his two cars removed. They stated that I would have to come into the office to do this. So I went down to the office on Feb. 19, 2010. I talked with agent Mary Ann. She stated that she would remove my son's two cars since he no longer lived with me or even in the same town now. Mary Ann calculated out what she felt I would now owe and charged me $182.18, for which I have a receipt with her signature. She stated if there is any difference in what I owe, they would adjust it on my next bill.

On Feb. 26, 2010, I received a notice of expiration from Nationwide with a statement for $143.24. I called Truitt agency and spoke to Kelly. She looked up my account and stated it was showing a pending action, which was the two cars I wanted removed. That there was some sort of error and the cars had not come off, the amount of $143.24 was for those two cars. She was going to fix it in the computer (back-date it) to show when the cars were supposed to be removed and that I wouldn't owe the money, so don't pay it, she would fix it for me.

Then, on 3/23/10, I received a check in the mail for $177.18 cancellation credit refund from Nationwide. I had just traded in my car, so I called Truitt agency today, 3/26/2010, to have my old car removed and my new car put on. I also asked about the check I received. I was informed by Bernice that my auto insurance was cancelled about a week ago, and it shows that Nationwide had back dated it to show my cancellation as of Feb. 12, 2010. Bernice stated that she remembered me coming in and cancelling the two cars. She was sitting at the desk with Mary Ann that day. Bernice stated she thought it was odd that Mary Ann only charged me for the two cars remaining, it didn't seem right to her, or the way they normally handle it. She would call Nationwide and find out what had happened.

Bernice called me back and stated she was told that if Nationwide were to reinstate me, I would have to be on an assigned risk plan because I let the insurance lapsed. I was very upset, and stated I wanted it fixed today. I am not responsible for this, and they needed to explain it to whoever they talked to at Nationwide. I received another call a while later from Bernice stating that they would have to make me a whole new policy now, for my two remaining cars, and I would have to pay $126.86 today, which I paid by credit card over the phone.

Bernice then informed me that motor vehicle was alerted by Nationwide and I may be receiving a fine for not having an insurance coverage for the month lapsed. I should get something from them in the mail to come in and they would try to help me with it. I asked them why they couldn't correct the error and change my status so it doesn't show I was cancelled. I only did what they told me to do as my agents. Bernice stated they wouldn't do that, and she did as much as she could do. She said that Nationwide feels that since I received the notice of expiration, which was not handled at the time, there is nothing they are willing to do.

I checked with another insurance company--State Farm, who I have my house insurance with. They were in disbelief that this has happened to me. State Farm stated that if I try to change car insurance now, I would most likely be put on assigned risk or at a higher rate because I have that cancellation of coverage. I did let Bernice and Truitt agency know that I could not accept this, and this was a poor way to treat a long time customer. I feel like I have no power over what has happened.

I have always paid my bills on time, and would have paid it then had they told me to do so, but they didn't. Yes, I have been reinstated coverage, but I shouldn't have to pay for their error. Mistakes are made and I can accept that, just fix it. I am so irate over this, and will talk to whoever will listen. They should not be able to do this to people, it is just wrong. All I want is for the agent or Nationwide to remove the 30-day cancellation that shows on my record, and notify motor vehicle of this. Thanks for any help or advice you can assist me with. I show a 30-day cancellation of coverage which keeps me from changing insurance companies if I wanted to. Plus, I may be fined by motor vehicle now.

On December 18th 2009, I was in a car accident with a consumer of Nationwide. On December 23rd 2009, I went to the Guilford County police dept to get the police report. I proceeded to call Nationwide insurance company. The agent assigned to my case was Christopher **. I left several messages with him; he never returned my calls. Finally, a month later, we talked on the phone. He asked me to explain the details of the accident. He asked me about the damages done to my car and I explained to him that the front clip was damaged, the right and left fender was damaged, my headlights are gone, and the hood needed to be replaced.

Christopher ** decided then over the phone that Nationwide would not assist me in any way. I said, "You will make that decision without taking pictures or an investigation," and he said yes. I felt depressed and helpless. I am a hairstylist and I work 45 minutes to an hour away from my job. No work means no money. I began to worry about my clients leaving me because I didn't have transportation. I decided to see if someone else could help me. After continuous calls and leaving messages, I was reached by Amy ** in February.

Amy ** told me just because Christopher ** was being sent to take pictures of the car, it doesn't mean that Nationwide will take action. Lo and behold, they called me back two days later and Amy ** told me that Nationwide would not be responsible for the repairs to my car. And now I'm forced to do something I haven't had to do since 1995, ask for rides, borrow cars and depend on other people to make sure I get to work so I can pay bills and feed my daughter.

My passenger was hurt. She is seeking medical attention. I was accustomed to paying 80 to 90 dollars a week for gas. When I had to drive a friend's car, I had to pay 200 dollars a week for gas. I've had to inconvenience my clients by having them work around my schedule when they are accustomed to me being there at their convenience.

My husband was in an automobile accident on 3.25.09 where an elderly lady who was insured with Nationwide came across 4 lanes of traffic and t-boned him in the side of his wrecker which was our only form of work. The investigating officer took her driver's license away because she was so heavily medicated that she should not have been driving. We have had a lawyer working our case for a year now due to the fact that it took Nationwide nine months to accept responsibility and have our tow truck fixed.

We lost income, was injured, went through months of therapy and Nationwide wants to pay our medical bills and not our lost wages. It was their clients fault but we are still paying for it a year later. Our lawyers have filed a lawsuit against them now due to their lack of concern. My point is stay away from Nationwide. They don't care about you and they are not on your side.

On July 25, 2009, we were riding our motorcycle on Rt2 Mohawk trail in Florida Massachusetts. Upon entering the community of Florida, a what is now known to be a blue Ford Explorer pulled over to the right side of the road and stopped. There were four motorcycles and my wife and I were the lead bike. As was, we saw the vehicle stop and we proceeded to pass the Explorer when out of nowhere he made an aggressive u-turn into our path. Being experienced I quickly acted to try to avoid collision, which was not possible as the Explorer just kept coming around and there was not enough time to stop, even though we were under the speed limit.

The only option was to hit a guard rail and fly over a cliff, or the Explorer. It took nearly 3 months for Nationwide to contact us as we were in Massachusetts and we are Massachusetts residents and the vehicle driver was a Pennsylvania resident and got arrested for drunk driving and negligent driving, failure to stay within marked lanes, and possession of class E drugs, second offense. We have pictures of the Massachusetts State Trooper cleaning out the evidence from the vehicle a drug store on wheels. The owner of the vehicle was in the backseat with another passenger. After a day of white water rafting on the Deerfield River, also those two were intoxicated and high and the owner had let a known drunk driver operate his vehicle.

So finally on October 3, 2008, I was contacted by Nationwide and a knock down drag-out ensued because they felt since they didn't practice in Massachusetts, they were not to abide by it's law. We hashed out the vehicle damage 1999 Harley totaled which was paid, $3675 storage accrued while the negotiations ensued, of which only $1700 was paid still owed $1975 for storage fees. Then they try to say that parts on the vehicle only 2years old are only worth a 25%. Plus they still owe $100 plus dollars for towing. They said they would pay one tow bill. We were over 2 hours from our home and they had to make 3 separate tows to get the vehicle to a local garage.

I said to them so as my wife and I lay in the street almost dead I am supposed to pull out my phone and make arrangements to have a single tow, told them they should have their head examined. The bottom line is Nationwide is absolutely a totally unprofessional company and they definitely don't stand up to the motto that "Nationwide is on your side". I honestly know after a last conversation with a manager on January 20th that they knew about the accident and the manager said we were giving you time to heal, what a lie we were searching them out through our insurance and a victim witness advocate, they were hoping this would go away. Are they that naive? So I have filed complaint with the Pennsylvania Professional Complaint Office seeking the rest of my fiscal responsibility from Nationwide. I suggest any and everybody else do the same if it applies.

My wife was in a bad accident in 07, a guy ran a double stop sign and she struck him doing 55 mph and totaled his car. My wife's air bags did not pop and she hurt her back really bad, from wiping around in the car. Nationwide said, "Oh we will fix your car," and the body shop did a half job and when we complained, they told us Nationwide would not pay to do any more work and that they were done!

So my wife was told if she did not take the car, they would have it removed! So she gets it and there are no lights inside or out nothing works. No lights, no power seats, no brake lights or gauges! So she gets a half mile from the body shop and smoke pores out of the car from under the hood and under the dash! She stops and turns the car off and we had to have the car towed home and they would not look at the car anymore!

So we had to get a lawyer and here we are 3 years later and the car is still sitting there not drivable and has been to 5 dealers now and all say the same thing total it! They won't and won't fix it! This is not a piece of junk or it wasn't. It's an 04 Buick Rainer with less than 30000 miles on it! The hole electrical system melted down in the car because they would not pay to fix it right and put a new battery in it. The old split battery from the wreck is still in the car, and they sent a guy to come take pic's 3 years later and he said I'll give you $1000 for the car.

Nationwide said, they would pay out the whole policy if my wife lost her job with the navy cause she can't PT any more and is on a tins unit still to this day. That was 8 months ago and they have not returned any of our calls or our attorney's calls since we have a court date in may for a jury trial and they still won't answer and calls!

Now, my wife is getting put out on a medical from the navy and we have to move and still no car or end in site. It is their client's fault in the police report and we have witnesses to the fact. What do we do to get to play the ball? We paid 3 years worth of payments on a car, we can't drive or sell, that the finance Co does not want back! My wife lost her nursing job in the navy, do to medical, she can't run or bend over any more, and now we have to move and have no car or income and Nationwide sits there and laugh at us and won't even return a phone call! And now our attorney tells us, "I don't know what else we can do." Sorry. "What the ** is going on here?"

On January 7th, 2010, I was driving home from work. There was a vehicle about 3 cars up from me which stopped. The vehicle was waiting to turn left across traffic onto a side street. I was stopped behind a van. I was struck from behind by another vehicle doing well over the speed limit. He hit my car so hard it spun me sideways and pushed me into the van in front of me and then out into oncoming traffic. The van driver said that my car hit her so hard it pushed her van about 4 feet. Luckily, the vehicle in the oncoming lane saw what was happening and was able to move out of the way. The driver of the other vehicle was driving with a suspended license, and the vehicle he was driving had no insurance. I had full coverage insurance through Titan/Nationwide.

I filed a claim as soon as I got home. It is now well over a month, and I still don't know what exactly is going on with my claim. I have left countless voice mails and emails. The only part that was actually decent was the people handling the medical part of my claim. I called my agent to try to get more information about my claim and was reminded that my bill was due at the end of the month. Just what anyone wants to hear when trying to find out about their newly totaled car?

So, after dumping Nationwide, I was forced to purchase another vehicle and when I went to get insurance through someone else, I was told that I would have to pay a higher premium because Nationwide listed the accident as being my fault! Because the other vehicle had no insurance and any monies paid out are from my policy. Even though the police report clearly states that the accident was caused by the driver of the car that hit me. I am currently looking into getting this off of my record, but I am unsure exactly how to go about it. I am getting no help whatsoever from Nationwide to do this and they offer no explanation as to why it is listed like that.

Stay away from Nationwide! And in case you are wondering, I was driving an infinity g20 and got out of it and walked away.

Nationwide saw the opportunity to exploit a naive teenager and took it. Their agents are not paid on commission, but I was too stupid to realize that they will still lie and cheat for the sake of job security and raises. When ever I tried to point out how insignificant their offer was, I received a several minutes of lecture on how insurance is not going get rich, although that's never been my goal.

I think it's also good to note that the accident wasn't my fault in any way. I was the passenger, sitting at a red light (in a small Honda. I don't know its model name), when the other driver zones out at the wheel of a large SUV (Ford Explorer, I think) going 50 MPH and hits us at full speed without breaking. We were pushed at least 5 ft into the car in front of us with enough force it to nearly pull off that car's bumper. Our car was totaled. From what I remember, the front of the Explorer was basically completely demolished, and we could actually see an imprint of her license plate in the remains of our bumper (the driver was also given an insignificant sum. He still has no vehicle to replace it, to date).

I was attempting to purchase auto liability insurance from Nationwide through the Tobin Agency in Bridgeport, CT. on 01-12-10. I made a down payment of $218.58 on the policy, pending finalization of the contract. Unfortunately, the negotiations fell through and I cancelled on 01-13-10. I requested a refund of my down payment of $218.58 on 01-13-10.

I am still waiting for my refund, 18 days later. I believe Nationwide is stalling in retaliation for my cancelling the policy. They keep telling me it is issued and will be sent shortly, whatever that means. I am a retired 84 year-old senior who has to manage on my limited pension income. In my estimation, their behavior in delaying my refund is unconscionable. It's my money. I'm not making an insurance claim.

In November 2007, I rear-ended another car at a stop sign. It was my fault, and a police report was done. The damage was nothing serious, just a little ding and scratch on the bumper. My premium rose in February 2008. But since it was my fault, I accepted it and moved on.

But then in August 2008, my insurance went up again, and now it is almost $30 more than what I started with. But this triggered an inquiry by me into why this happened. The agent looked into it and said he will call me back. He did not. I had to call him. When I did, he said that he needs copies of our driving records, which I then provided at my expense. He took copies and never got back to me.

I ignored the matter until recently, and I found out that the accident, which I caused, went under my wife's name! I told them that my wife lost her wallet a few days before and that she could not drive as her license was gone. They further said that she is the one who called them and reported the accident. Funny, my wife does not speak good enough English to do this! I called and reported it, but somehow Nationwide decided that my wife is guilty of everything.

I went to the police department and got the accident report, and it lists me as the driver. How on earth did Nationwide, looking at that police report, decide that my wife caused the accident? Either they have people that are just plain stupid or there is something very dishonest going on. I suspect that someone may have decided to put the blame on my wife, since she has not been driving for even one year at that point, so they raised my premium twice.

My wife's driving record is spotless, and it has been over three years since she started driving. Nationwide also took a long time to transfer my insurance from NC to SC and did not even let me know when it was done. At one point, even though I was paying my premiums, they said that I had an insurance lapse and was actually out of coverage for 4 months! I am not even going to touch this one. But I have had enough. I will go somewhere else. It seems that Nationwide has either very incompetent or very dishonest people working for them (or both).

I had purchased a new vehicle and they never sent me a bill. They just took the money straight out of my account without my approval. They over drafted my account and said I did not have to give them approval to take the money out for the new policy. They also told me that my husband could make changes to my account just because we are married and he is listed as a driver. Does this mean that my kids can put there own cars on my policy, just because they are listed as a driver.

I would like to report an issue I was having with Nationwide insurance. I had an issue occur in the Home Depot parking lot on December 12th where my vehicle was damaged. The car was parked next to an island parking space with a fire hydrant and a lamp post near the rear end of the car. When I came out, there was a 2 inch gash in my vehicle on the driver's side rear quarter panel. I reported the claim to Nationwide insurance and their telephone rep at the time told me that since there was no way for them to determine exactly what had caused the problem, the claim would be covered under comprehensive insurance and there would be a $50 charge.

Later after a claims adjuster came to look at the damage, they decided that the claim was collision and there would be a $500 deductible charge. This obviously didn't sit well with me as this all happened right around Christmas, plus the fact that I don't have $500 to fix this. So I contacted the company numerous times voicing my displeasure. I even went as far as going back to the Home Depot and taking pictures of where my car was parked and trying to show them that since I was parked next to an island and there was a fire hydrant and concrete lamp post in the way, there was no real room for another vehicle to jump the island in order to hit my car. Also they claimed maybe it was a shopping cart. The shopping cart in question would have had to fly up over this island in order to strike my vehicle.

I have written letters to the CEO Stephen R which were never addressed himself. He had supposedly deferred all of my emails to his customer service department and the NC regional manager, which I understand but they still do not get that whatever magic car or flying shopping cart they think hit my vehicle obviously couldn't have. They cannot prove that my car was involved in a collision yet they still want to charge me as such. If there's anything you can do to help please let me know. I have multiple emails, documents, pictures, anything you need in regards to this.

I has fender bender where I was backing up my car in a very busy gas station and another car had swing around the pumps and we banged bumpers, I was only backing up to go around a car in front of me, I backed up maybe a foot, the other party car that banged my bumper never stopped their car until they hit me, I told this to Nationwide and at first they said it would be a push, we would both be at fault. But then I received a bill for my insurance they raised it several hundred dollars. Now when I called them up they sent someone out to review, I was shown a picture of a car that was not the car in the accident and shown a bill for repairs on a car that didn't have the same equipment as the car in the photo that was supposed to be in the accident with me, they said they were going to check for fraud, but they never did anything and I even had a witness and they wouldn't speak to them.

I ask them About the money that was withdrawed from my acount and he said MAYBE they are going to send you a check giving you credit for that money. This office do not know their job and The say WE ARE ON YOUR SIDE yes only went they need to make the charges.

I am a current Nationwide Insurance client. I have been for over 13 years. I have had excellent service and rates until this year. My homeowners insurance increased almost $500.00 since my last renewal. I have had no claims. I am considered "claim free". I have had no traffic tickets and my auto insurance is still fairly inexpensive. I have two complaints and am very upset with the way Nationwide has handled these issues.

Issue#1-My husband was in a car accident where a Nationwide client ran a red light and hit him downtown Houston. Her husband is a Houston police officer and therefore, she did not receive a traffic violation. My husband had witnesses it was the other driver's fault but Nationwide treated my husband like a criminal. We are recently married and my husband and I still have separate insurance companies. I was trying to convince him to change over to Nationwide but now I am changing FROM Nationwide. We are very unhappy how Nationwide has treated my husband. The manager of a well-known bodyshop at a large dealership told us that if you are a Nationwide client, you are treated like gold but if you are not, you are treated very poorly. We found this to be quite true. Shame on you Nationwide, it was your clients fault and you treat my husband like a criminal!

Issue#2- As I said earlier, my homeowners premiums increased almost $500.00 for this renewal period. When I phoned my agent, Leon K's office, his assistant, Thelma said and I quote "it is what it is". The only explanation she offered was that they have had increases in our area this year. She did not try to save my business. I am offended and appalled at her dismissal. Their loss. I have very good credit, I pay my premiums on time and have had no claims. Again, shame on you Nationwide!

I am currently pricing premiums. Even if I do not find a much cheaper carrier, I will change. In this difficult economy competition is fierce but it looks like Nationwide is wanting to dismiss the low risk, good paying clients. Maybe they want the type of clients that don't have good credit and don't pay on time so they can surcharge them like crazy. If that is the case, that is poor management.

This is regarding a bill I feel I shouldn't be liable for, due to the fact that every error was made by Nationwide insurance. Every conversation we had were misguided and in error. One person says I had a refund and instead it goes to collections.

My daughter-in-law calls and they tell her i will get a refund of $727.50. And my collection has been removed. It turns out that they accidently canceled her insurance and that was her refund. She has been driving without insurance for two months not knowing that Nationwide had canceled her insurance. They have been making payments and they received a letter two months later about the cancelation. It was an error on their part which was admitted. Now they are charging them what they say that I owe them.

error after error, month after month .I will appreciate any help you can provide me, thank you.

A person that is insured by their company hit in the back of my car and I can not drive my car.The insurance company will not give me a rental in or to get to the doctor's,work or any where I need to get to.They did pay for one day for me and that was it and how am I to get around to where I need to get to. Now how in the world is Nationwide on your side it look's like there on there on side! Nationwide has a real problem!!

On July 1 of this year (2009) my wifes and my car was broken into by one theif at the same time. Over 2000 worth of damages. Nationwide decided that two deductable would apply because it was two cars, not one robbery. I complained, but got no where fast. As a customer of over 5 years, I thought I they would have made the right choice and only charge usone deductable. WORNG!!!!

So as a good consumer, I started shopping around for another insurer, and switch our policy as of 8/1, to make it worst, Nationwide is charging us a short rate for conceling the policy before the end date.

DO NOT BUY INSURANCE FROM NATIONWIDE THEY ARE ONLY INTERESTED IN YOUR MONEY AND NOT PROVIDING CUSOTMER SERVICE!!!!

My homeowners insurance has doubled in the less than four years I have been in my home. I have had two small claims (acts of god): a lightening strike and a limb thru the roof. Now I have received a cancellation notice for non payment. NOTE: my insurance is escrowed! They told me I should not have reported the claims. Why do I have insurance, if I am not to report claims?

if you are rear ended and it is the other drivers fault isn't it that persons insurance responsible for medical bills? i thought so. so why are we and our insurance co. paying the bills hoping to be reimbursed.I'm glad we have NC Farm Bureau.my husband was at a red light when he was rear ended by another driver.his truck was total loss. when he gets well how will he get to work they don't offer you enough to buy a vehicle to replace it.and if you find any vehicle it has to be within 100 miles of where you live or they wont consider it. after all they aren't in any pain,and haven't paid anything.wish i could get some one to pay my bills don't you?

my husband is a hunter without a truck it's deer season.if he was well.i don't have any reason to think Nationwide would be on my side or they would step up to the plate pay the bills, wages,and buy my hunter another truck. don't you.if nationwide is going to say they are on your side and do like this I'm not sure i want to know what they are like if their not on your side.what right does anyone have to tell you what kind of vehicle you can have or where you get it or what it cost and how much time you have to find it ? pain wont subside while you go truck hunting.they did try to find a truck for what they offered but they could not find one close to his. do we have rights it was paid for nice truck well kept so does he have to find a piece of junk to drive he was not given a choice on being rear ended why should they have a choice about his truck he paid for a nice truck not a beat up piece of junk and we should not have to pay these doctor bills .

injuries to his back,pain down his right arm numbness in 2 fingers blurred vision,is to start physical therapy soon. can't work for a while it has not been determined how long 2 weeks 3 who knows? it was not his fault. so why should he have to pay anything? and the rental car has to be turned in Saturday even if he don't have a truck.was he supposed to tell the other driver wait till i find another truck Nationwide wont let me keep a rental till i find a truck. it just doesn't happen that way.he has been in so much pain and very little rest since it happend.

My 2002 Taurus that belonged to my brother (that passed away) was hit by a Nationwide client. My agent, the police and their client all agree the accident was his fault. He is 16 years old with a learners permit and ran the light. My car is completely totaled. It really breaks my heart. I was so nice to the adjuster, but I guess nice guys finish last. The adjuster made up a story that a witness saw the accident and this guy thought it was my fault. This guy told the police that all he saw was the vehicle spinning towards him. The police report mirrors his story. And this is Nationwide's sole reason to deny my claim. My neck still hurts 2 weeks later, and my hand is virtually worthless. Everything in my console ended up in the floor, along with my hat and glasses. So, I have hired a lawyer and filed a complaint with the state insurance commisioner. He says I have a solid case. He also says, along with the police and my agent, that this kind of stuff is standard with nationwide. I will wring them dry. Remember, Nationwide is NOT on your side!

My son driving my car, was cut off by Nationwide client, causing collision. Police report cites Nationwide client with unsafe lane change. Nationwide denies any responsibility, refuses to pay damages. My car totaled, estimate $1786.00. No car, no compensation, no recourse.

In May of this year we had received a call from a Nationwide Sales rep. Crystal, regarding a renewal of our auto policy. After review & subsequent reductions in coverages, we asked Crystal about adding our newly licensed daughter to the policy. She indicated that she would send out quotes for approval & signatures pending on her report card & good student discount. We requested to renew the policy with said reductions for approximately $55 per month.

On May 28th we had sent Crystal an email indicating that we had not received our daughter's latest report card & to renew the policy with reductions as discussed. On July 6 we noticed that our policy had increased to over $165 & auto payment was deducted from our account. Crystal was unresponsive to emails so after multiple calls to the sales & customer service dept, we were told that any licensed driver in the household would be covered under the policy without an exclusion. We indicated that were were not provided with this unknown policy & non-disclosure of this information & changes to our policy without permission should be taken into consideration.

We have now received another bill from Nationwide requesting approx $206 in fees & threats of collection & hope to enlist your assistance in resolving this matter. I have asked Nationwide's representatives to review the recordings that they acquire regarding our conversations with Crystal in our BBB complaint & other phone inquiry, but only receive inaccurate statements & policy requirements in their decision.

I spoke with a collection representative and he told me that it's not good enough to have a policy in place on the same day but you must have 2 policy's at the same time. You do all the right things and still get penalized. I'd like to know how I can get around paying this. It is absurd. This country is going to the dogs. These insurance company's are getting away with murder and I refuse to be taken like this.

Total loss of a 2003 Honda Civic EX. Nationwide lowballs the valuation using ccPathway or NADA values or whatever systems that dealers would use for example to lowball you on a trade. Still haggling with them with little success. Their response is very slow, taking more than a week to get back with me for a valuation and then rush me to accept because they don't want the wrecked vehicle staying where it is because they are being charged a storage fee. If I'm going to get screwed on a valuation, it can sit there as long as it takes as far as I'm concerned.

I was in a car accident in April 2009. I was hit by another driver who also had Nationwide, but he had very limited insurance. I come to find out, after I was rushed to the hospital and still continuing therapy today, that I cannot sue for pain or suffering due to the fact of me having limited liability. But when I bought my car back in 2005, the guy who sold me the car called his "friend" from Nationwide and signed me up without physically talking to the agent, or me, and what coverage I wanted. I was 21 at the time. I had no clue on what any coverage was about, nor did I know what limited or full tort was. All I remember was the dealer giving me papers and saying, "Sign here for coverage and you're good to take the car today!"

Well, nobody talked to me from Nationwide to explain different coverages and gave me the least expensive, least coverage on myself, and now I'm screwed. As far as I know, they just wanted to get paid and took advantage of me because I was a 21-year old female. Yes, I did sign the papers for limited, but this was thrown at me and they pushed me out the door so they could just get a fast sale.

Please, if you read this, don't be scammed by Nationwide. You should speak to someone about coverage and know what limited and full tort is. Oh, not only that, they low-balled me on my totaled car and refused any receipts to prove the car's value. And they took 2 months to send me my check and only gave me a rental for 3 1/2 weeks. I had to take a bus to my therapy and when I finally got the check after paying my loan off on the other car, I only had 2k for a new car. I could seriously go on more about this company, but I'm just getting upset.

My vehicle was hit by a Nationwide insurance holder. The car was fixed, a rental car was provided but when it came to diminished value, they gave me only $1500. My vehicle was in mint condition. If I were given the choice of a wrecked vehicle or a mint condition vehicle, I would pay more for the mint condition one. It is on CarFax as damaged.

In late July, 2008, an automobile forced another automobile into my parked truck, which I was away from at the time. My car was driveable at the time but when I started it up, the ABS light came on. I did not know what an ABS light was until the body shop explained it to me. The body shop repaired everything except the ABS sensor, which they were not equipped to do.

They told me to take it to my dealership to have it repaired. I took it to the dealership and they fixed it, but neglected to tell me that the accident was not the cause of its damage. The right front tire where the sensor is located was heavily damaged,so I don't know how they arrived at their conclusion which I did not find out about until May 2009. After repeated calls to my agent at Nationwide, he kept giving me the runaround for the next nine months.

In fact, he wanted me to do the legwork for him. Finally, on May 13, 2008 I got a legal recovery letter from Nationwide stating that I would not receive money for having the sensor repaired, no money for out-of-pocket expenses for car rental, and no money in getting my deductible back. I have been with Nationwide Insurance and the agent for twenty-five years, in which I have had very, very, few claims on the two policies I had with Nationwide,--auto and homeowners.

I paid all my policies on time and usually at six months to a year, at a time. This agent was too lazy to undertake the legwork to get pictures of the accident taken when the accident occurred, or to visit the dealership where the sensor was fixed. In fact, the agent put me off when I told him that I needed more insurance to cover the house since he had not done an appraisal in the past twenty-five years!

Do not believe for one second that Nationwide is on your side! Their commercials are absolute disgusting and untruthful. I was with Nationwide for twenty-five years and was treated like this. How do they treat customers with less time with them? Most assuredly, not too well! Do not buy insurance from Nationwide!

I have been a loyal customer of Nationwide Insurance 20 plus years without a claim of any kind. My insurance lapsed due to an insight. I paid it ASAP when it was brought to my attention. Then, without any warning, Nationwide said since my insurance lapsed and I lose all my benefits. This means my policy was raised about $500. I spoke to a Mr. **, explained the whole story to him, and he sent me a letter basically detailing what I said here. But he did say that my insurance would be the new price. After many phone calls to him, which he did not answer, I'm now trying this method to be heard. I have spent in twenty years over $40,000 with not one claim and now I need to get robbed.

I had a car accident hitting a deer in November of 2007. I (stupidly) took my car to a "blue ribbon" shop which means the work is guarenteed for the life of the car. When I got the car back about a month later the paint began to chip off the front. I called Nationwide and they simply said contact the shop. I never got a chance to do this and in December of 2008 I slid on ice and hit a parked car. It did lots of damage to the front of my car.

I took it to another auto body shop and they called me to let me know there was A LOT of work that wasn't fully completed during the previous accident and he was able to tell that there was another accident and that things weren't done. The main thing he was concerned about is that they glued my radiator together and he wasn't even comfortable re-gluing it.

So I called Nationwide (this is guarenteed work and there is no reason why they should have just glued it!) and if this new shop reglues it, it will no longer be under this life-time guarentee. I get the run around. The guy I called is telling me, I wasn't the one who looked at your car, and how do we know it was during this other accident that is was glued. I told him, I don't really have people going around gluing my car! UNREAL.

I plan to continue this rampage as far as I can. SO basically DO NOT do BLUE RIBBONS. And forget Nationwide - with their accident forgiveness. INSURANCE COMPANIES - we are paying you for accidents, not for nothing.

I took the release papers to a lawyer to look at that I sign and he said that was not my car nationwide said they found.Because there are no vin numbers on release papers.They are a crooked insurance company,they do not want to pay for my car.The investigator do not need to see my bank statements etc..I could not afford a lawyer to handle this the one that look at the release papers told me not to go.It's a lineholder on the car and the company will adventually sue nationwide.They are all on T.V.with that slogan Nationwide on your side they are not on anybody's side but their own.Everyone needs to be aware of them they are crooked.

April 1 2009 I was rear ended by a Nationwide policy holder. I went to the ER that night to be checked out. I had a sprained neck and back. I went to my Primary doctor the following week because my arm was stil hurting and she sent me to see and Orthopedic Doc. Im being sent to Physical Therapy for exercises for whiplash so that my arm will stop hurting and I can use it for more than a few minutes at a time without it going numb. My truck was visiually inspected by a Nationwide repair shop and the damage assesed at just over 500.00 The other car was assesed at around 1000.00. Nationwide sent me a check for the repair of the bumper, but like I said, it was never hoisted up to check for frame damage.

Today I get a call from Pam at Nationwide that they will not cover the Physical Therapy, and most likely not any primary doctor visits either. What a crock. Her insured wasnt paying attention. I was stopped at a light. A couple days after the accident she offered me 500.00 and then up to 2500.00 for medical expenses and when I said no, her whole attitude toward me has changed and she has been quite rude. I hate even answering the phone. Everyone says get a lawyer. I dont want to have to go that route if I dont have to. All I want Nationwide to do is pay the medical bills. And they arent even excessive. I will NEVER ever carry Nationwide insurance.

Stress of the phone ringing. I feel like I am being bullied by Nationwide and that I will be responsible for these medical bills when Nationwide's insured wasnt paying attention.

I have a complaint against Nationwide Insurance, Columbia Station, Ohio 44028. My truck was totaled on 1-30-09 at the fault of their insured. I dispute the Loss Vehicle Valuation provided by CCC for Nationwide. The valuation given to me does not correctly list the model or options of the loss vehicle. Comparable vehicles listed in the valuation do not match the loss vehicle in year, make, model or mileage. This valuation was sent to me after I questioned the first offer given by Nationwide over the phone. While the phone offer was being made, I asked if their valuation included the off road package? I was told that Nationwide had all the correct information needed for the valuation.

After reviewing the Valuation, I noticed that some of the vehicle information looked as if it were added in after the fact. Some options listed do not follow the format on the form on which they are presented. I repeatedly requested a new Vehicle Valuation with no answer. After two weeks with no contact from Nationwide, I called the adjuster in charge of my claim. I asked again for a new valuation. The adjuster told me, no. He stated that he could not do anything as these decisions are made by his manager. I asked for his manager's phone number, and he replied that he WAS the manager and there was nothing more to discuss.

With persistence I finally got his managers phone number. I called his manager and requested a new vehicle valuation. His response was that the valuation stands as is, and if he allowed another valuation it would certainly show more prior damage then listed on the current valuation reducing my claim. This was taken as a threat. The Vehicle Valuation does not include the snow plow which was totaled with the loss vehicle. I asked Nationwide about the snow plow and the adjuster handling my claim had now idea the loss vehicle had a plow attached to it. When I asked how am I going to be compensated for the damaged snow plow? The adjuster suggested I take the settlement and replace the snow plow then Nationwide would reimburse me for the snow plow.

This statement was made in Bad Faith as no insurance company would release more money once the loss vehicle settlement is signed. I asked Nationwide to include the snow plow in the new valuation. Nationwide's response was, there will be no new valuation and all they would offer for the snow plow was a depreciated value based on the original cost of the plow. I then asked, why I would not be given fair market value for the damaged snow plow? Nationwide's response was, I'm not entitled to fair market value only the depreciated value. Another statement made in Bad Faith. Nationwide refused to discuss lost wages, rental fees and lost items in truck

My 21 year old daughter was rear-ended at a red light by a large dump truck. The rear end of her SUV was smashed in and she was pushed into the intersection. She suffered back and neck pain as a result.

They did a quick valuation of the vehicle and determined how much it was worth. There is NO WAY we could replace the car with one for the amount they awarded us. They came up a hair, but no where near what they needed to and basically said that was all they could do. They would only give us a few days of rental car.

I had an automobile accident 12/23/08. Nationwide has refused to pay my loss wages. The accident was not my fault and my automobile was totaled. I got a letter from my doctor that requested they pay my loss wages since he stated that I was not to work or lift anything until he released me. I am having to pay all my bills, ambulance, emergency room, hospital, doctors, etc... They have flatly refused to pay any loss wages. What can I do?

After 15 months, the adjuster will pay only my medical out of pocket expenses and $1700 for any future problems that I have have due to the accident. They refused to pay and loss income. I was hit so hard that it totaled my car and was not able to work. I did what the adjuster for Natinwide ask for. My employer gave papers showing my loss income, my doctor sent a letter stating that I should not work or lift over 5 pounds and Nationwide still refuses to pay for loss wages. Are they any laws in North Carolina regarding loss wages and if an insurance company does not have to pay for loss wages?

I have a car Loan with this comapny that I pay about $280.00 a month for a car. I was behind on two car payment. On 2/23/09 I had my car repossed and I never received any phone calls to pay up or any letter at home, Other times I been behind and I have received letters at home to pay up, but this time I didn't received anything at all.

When they repossed my car on the early morning of the 2/23/09 I went to there office in Davie, Fl and called numerours of time to retrive my personal property on 2/23/09 and couldn't get thru on 2/24/09 Jennifer from the office of Auto Fianance company called me and gave me the information to retrive my personal property and I asked her what I had to do to get my car back. I even offer to pay the balance off and she still have not given me an answer on this issue and I told her that it was not fair that I ended up paying for Monday storage of my personal property when they where not answering there phone on 2/23/09 but the repo company told me that was not there problem.

I'm trying to get answer on how to recover the car and for three days still they won't answer my calls or message left at the office. So I don't know who to relay on.

I rented a car from Budget rental and I was at my nieces house helping her pack.I put the keys in my pocketbook and someone stole the car. I didn't know till the next morning that it was gone.The guy taht stole it wrecked it and the police saw a black man running from the car but didn't catch him. David C who works for Nationwide Ins. which is my ins said that i was neglegent and wouldn't cover the car. So now I am being I have a judgement against me for 12000.00 which they are taking me to court. I found out the guys name that stole the car. Instead of pursuing him they are suing me. i just lost my husband and I am living on socialy security. This totally unfair.What do you have ins for if not to pay for this.

My 1998 Toyota Camry was stolen due to a breach of contract between me and the potential buyer of the vehicle. I filed a police report after I could not reach the buyer. The car was recovered with major damage and was towed by Keisler, LLC where the vehicle was repaired. Ms. Fidler assessed the damage for approval to be repaired by Keisler, LLC. She said the vehicle did not have enough damage to total out and that it was repairable. The vehicle has damages such as; alterations to the (stick-shift), radio torn out, there is a wire hanging from the steering column to start the ignition. She refuses to pay for the repairs because she says in her word that the vehicle was altered and it was not vandalized.

My vehicle has 3 addtional keys, 1 to open the trunk and 2 to start the engine. I am not pleased with the out come of the service I received from Nationwide. The vehicle still have damage that I would have to pay out of pocket in order to get the vehicle restored.

On January 01, 2009 I had the misfortune to be rear ended after contacting nationwide insurance our claim was forwarded to Mr. J. Allonson a designated adjuster. I waited 2 days to receive a response from him to make an appointment to see the car and assess the damage. But because the car is an essential tool in our life and to have this done in a timely manner we toke the car to a MAACO body shop and we received an estimate for the repair for 777.73 for replacing the rear Bumper and pulling the quarter blind and painting, after we visited with Mr. Allonson we found that he ignored or hes unqualified to assess damages of this nature which is pulling the quarter/ Blend even do the gap is very noticeable between the two sides of the car,

I called Mr. Jason and made him aware of this discrepancy, and his answer was that we can meet at the repair shop and he will authorize the extra repair. On Monday 02/09/09 more than a week after he made the first assessment I call him to let him know that I m ready to take the car to the shop, and I would like to meet with him, but his answer was that he doesnt have time that day and I can take the car to the shop and hop that the shop calls him if not than he will not be able to see the car, I suggested to meet him at the shop at his convenience and I took a day off my job, but he still refused to meet with me.

Nationwide promised me an adequate repair for my car for the damage that was caused by the policy holder with Nationwide insurance, only for me to find myself in a situation where the repairs were not made and the problem still exists. Im asking you to review my case and autorize this basic repair, Im not able to use a rental because Im used to my car and I need this done ASAP.

I expect this situation to be corrected with utmost haste by having my car repaired by authorizing the remaining $ 332.05 otherwise I will be forced to contact the proper authority to get compensation for the damage done to my car, the time wasted and inconvenience. And I would like to register my complain against Mr. Allason for a complete lack of service and professionalism.

Nationwide Insurance Company informed my NCDMV office that the coverage on my Acura had lapsed, and they in turn sent me a nasty letter requiring all kinds of proof of continous coverage and wanting a $50 civil penalty as well. Well, my husband I have NEVER had liability insurance with Nationwide, we have always had continuous coverage with GEICO. This is the second time in a year that some bogus Nationwide Insurance Group has tried to tell the DMV that we have lapsed in coverage when we do not even have them as an agent. Second time we've had to go through red tape to straighten it out.

Question: If the liability insurance had lapsed, and we've had continous coverage with GEICO on both of our vehicles, then why are they saying it is just on one vehicle? The entire thing doesn't make sense, and smells of some kind of underhanded scam.

I bought/leased a brand new 2006 Lexus IS 250 Manual Transmission February 2006. May 2006 i got t-boned on the driver side. I took my car to a Lexus body shop it took 90 days and $19,000 to fix my car. Nationwide chose to repair vs. replace my car. It had frame damage and more. the bodyshop was good and putting it back together however, it had been seriously damaged. Now I'm stuck with the depreciation due to an accident so when I turn the car in, I'm upside down. Nationwide refused to total my car out saying it wasn't more than 85% of the value. Duhhhh, my car was only 3 months old when it got hit and the frame was warped.

I'm faced with paying more than $5000 in upside down value.

I had a nationwide policy, homeowners/auto since 1997. In 2006 I relocated, but my children was still living in my house and I still owned the house. I notified my agent's staff (Susan) who told me that I needed to transfer my auto policy. I requested a quote. Within 2 weeks I received a quoute for $604 per month for the same two cars I used to pay $300 per month for so I nicely declined the transfer. this was December 2006. I got new coverage for my car immediately 1/07 for $143 per month and cancelled nationwide policy.

By March 2007, I received a termination notice for my homeowner's policy and a refund of $300 for the uncovered period through to August 2007. Their excuse was that the property was no longer owner occupied so they couldnt cover my property anymore. I used that very check to get new coverage which I maintained throughout till now Soon after that NYS DMV sent me a letter saying that my license was suspended becasue Nationwide reported me as having lapsed coverage. By this time I didnt even have a NYS license anymore but was threatened by a DMV clerk that it could affect my new license.

I spent months trying to resolve this issue. I filed a complaint with NYS Insurance Commissioner who ruled that they illegally terminated my policy and ordered its reinstatement retroactive to the terminated period to which they agreed. They sent me a bill for almost $600 as reinstatement to cover the coverage period they refunded. I refused since I hadnt anything else saying the terms of the policy. eventually my husband spoke to them as he received a bill and letter saying the new policy was to be terminated 8/2008 if they didnt recieve payment. He called the agent who informed him that the amount was to cover the reinstatement period 3/08 to 03/09 so he paid the amount.

Soon after recieving the payment they sent another bill for more than $1600 asking for immediate payment. Then October 28,2008 I recieve another letter telling me that my policy was again terminated effective 10/27/2008 for the same reason. considering that I already had existing coverage I kept ignoring their quest for more money. during all this I never signed anything for reinstatemnet, nor have recieved new policy.

November 2008 There was nother letter informing me taht my policy was to be terminated 12/04/08 unless I pay $2,197 By December 8, 2008 I received another letter demanding $2197 by 12/23/08. Now I am being hounded by collectors and being threatened with litigation unless I pay $2197 for services I never received.

Stress, collection harrasment, losing my NY driving privileges, $600 for payment for services I never received.

My usual payment was 111.43 a month to begin with due to a dwi I had over two years ago. I recovered my license since then and then recently was informed my payments monthly were up to 236.32. When I inquired why,I was informed they made a goofed off mistake THEY MADE IT keep in mind that I was only 16 and had only started driving when I moved here from Okc FIVE YEARS AGO. Someone had put down a change in my policy I had NEVER made myself. I was informed *after nearly THREE weeks of waiting for call backs that NEVER came* that it was up to ME to provide an old out of state driver license number which is impossible for me as my payment is due tomorrow.

I informed them that if i continued to do business with them; they were only getting payed no more than $33 an month since that is all my disability income allows, and i'm still unemployed; which is the reason I came back to Ohio to live with family anyway. They also said that moving to an new state could cause the premium to increase, is what they claim. This agent did not explian the process to me before acting, or moving my policy to Ohio. Plus the Unemployment rate is higher up here than in North Carolina, so i know that explaination is marlarkie.

I am still unemployed, going to the VA to reopen my claim; in order to receive benefit increases, an to obtain federal employment. this is putting more stress on me while I am doing this, and I am being seen for PTSD right now due to problems between 3 deployments to iraq, and problems returning and dealing with civilian life.

On September 21 2007,I was stopped in a highway work area by a flagman. I stopped behind two other cars. A young man in his mothers car plowed into the back of my 1991 Corvette.This young man never touched his brakes as he said he never saw me. It's 10:30 am, the sun is out and the road is dry. I watched him coming from about a half mile and thought he was coming faster than the 35 mph speed limit and he didn't see me.

First off, I'm a Corvette restorer and collecter,I have three Corvettes. Now the problem with Nationwide Insurance,is they want to give me far less than the value of the car and take the car. They said because the car has over 100,000 miles it's only worth 7K dollars. A Corvette is a collecter car that has no set value. I have over $3000.00 in new parts that I bought before it was wrecked to make it perfect in every way.This includes new leather upholstery,new carpet,and some new body parts. As soon as I finish restoring my 1981 Corvette, the 1991 was to be redone.

Nationwide, since I wouldn't take their offer they wiped it off their books, told me have a nice day. I have an auto repair business, and have told over 300 people what a no good company Nationwide is, many have told me they're glad to know this and definitely will not own Nationwide Insurance. It is now 15 months later and my car is sitting outside rotting into the ground.

I believe the collecter car and speciallty car public should be made aware of Nationwides policys. Thank you for letting me vent my anger

I would like to file a complaint against the poor service I received from a Nationwide adjuster named Travis. Initially, Travis seemed very helpful and said he would take care of my claim, including the depreciation of value. The body shop tried several times to replace the drivers side mirror but it is still defective and shakes to the point where it is difficult to see from the mirror. When I contacted Travis again to follow up with the claim and the depreciation of value, he was very rude and told me that I chose the shop so I have to live with it, we do not do repairs?.

He also informed me that there would not be any depreciation of value claim because my vehicle has over 100,000 miles on it. I asked Travis about the depreciation of value claim because my vehicle was not repaired properly but again, Travis was very rude and unprofessional when he informed that my vehicle was too old for this type of claim and lied to my face when we initially discussed the depreciation claim during our initial assessment.

I do not have Nationwide Insurance, I went through the insurance company of the person who caused the accident and was cited. I realize after this experience with Nationwide, that I will never ever use any of their services again and I would not recommend such an unprofessional company to anyone.

my son who is working 2 jobs to help our family out as my husband has terminal cancer, was parked in target parking lot, as he was shopping one of nationwides clients took his big dodge dooley 350 and ran over the front end totaling my sons 1993 saturn that was in great condition. thanks to a good samaritan who chased the nationwide driver through the parkinglot at speeds of 70 mph got his licence plate number and called the police, the police contacted the nationwide driver and he admitted to it as it was all caught on the target security cameras, and also refused a drug test.

now heres the complaint, nationwide gave us a low estimate of 1100 dollars instead of kelly blue book at 2300 dollars, they do something called a 3rd party estimate the NADA! so now we will have to pay to help my son out as he has no money.i explained to nationwide our financial situation and how my son was working 2 jobs to help his sick father out with rent and bills and they didnt care, a take it or leave it situation.

it was a pain in the but to even get them to get my son a rental car to get to work, they waited a few days and the kept telling us that they had to meet with their client before they would get him a rental car, finally i told them this was bs and their client was hiding from them as his job is a proffesional truck driver and he knew he was in trouble as he refused a drug test. so i told them i am faxing the police report to them showing them that it was caught on video and it was booked in police evidence and it was caught on video. finally after a week they started to realize their customer was at fault. but 1100 dollars is not going to help us as he will not find a car for that price and it is not enough to fix it!

now i cant understand a company that is not taking everything into prospective such as we had put over 300 dollars into the vehicle, and my son missed 1 day of work, and for a few days he had to get rides and borrow cars to get to both jobs as they kept putting us off for a rental. now tomorrow they want an answer from us and we will be in the same situation with transportation because once we settle the rental car goes back...this company does not feel we have been inconvienced at all by their client! also its almost christmas!

I hit something on the road a few years ago. Last week, I got a bill from Nationwide for $740 because they claim they just noticed that after the accident they didnt charge me enough premium. I told them that it is their problem, not mine. They are threatening to sue me if I dont pay it.

we were coming down a main street when he had to slow down for traffic when we were rear-ended and push into pickup truck severe damage to front & back of 2002 Windstar. I was taken to the hospital for neck, right shoulder, & numbness in both hands.

They nationwide did not want to pay for the reduce value of vehicle, they pay for the damages of vechicle but it newer road the same again. Now I was suppose to start a new job but could not start job right away, when I did start,the damage done to me in the accident kept me from doing the physical aspects of job I end up losing the job and going back to school.

in the mean time I had ran up 16,000 in medical bills Nationwide does not want to pay, I still have physically diffilculties and case is still going

My car was ride by a lady named Lisa while it was parked at my business. She was insured by Nationwide Insurance. My car was suppose to be fixed. Nationwide does not want to fix my car the way they are suppose to. I have spent alomst $200.00 of my own money. My car now rides very bad. Please Help

My car's value has decreased now and now it want ride the same.

My 16 year old daughter was killed in a single vehicle fatality. The 16 year old driver was 100% at fault with many violations. The insurance company contacted us immediately to settle the Wrongful Death Claim that they filed NOT us. They tried to contact us on numerous occassions and when we could finally talk to them I told them that we expected the payout to be only policy limits and then I expected them to leave the driver's family and our family alone. They refused to disclose policy limits and made us an unreasonable offer.

My daughter was killed 5 months ago and we have now been forced to hire an attorney to sue the driver's family. If this actually goes to trial the one survivor, who is also a child, will have to be deposed along with all of their friends who were in the other car and who witnessed the crash, along with the parents of the driver, along with us. What is Nationwide thinking to put us all through this pain and additional grief?

Nationwide is definitely not protecting their insured. We all pay 100% premiums for 100% policy limits insurance but apparently Nationwide thinks that we are to pay 100% for only a portion of the policy limits represented at the time of quote and payment. NATIONWIDE IS NOT ON ANYBODY'S SIDE IN THIS SITUATION. SHAME ON NATIONWIDE INSURANCE AND ALL OF THEIR CLAIMS DEPARTMENT. WHAT HAPPENED TO HUMAN COMPASSION? NO WONDER WE ARE IN SUCH A WORLD OF HURT.

Cost to Attorney 1/3 plus expenses, Cost to all involved Emotionally Priceless

In early July, 2008 I was on my way home from work and 5-6 cars in front of me came to a dead stop going 50-60 mph, and I was the last of 4 cars to collide. The 3 cars ahead of me drove off but my dream car was totalled. The case was mishandled from day 1, and my complaints made it escalate into the hands of the Master Claims Representative Gairinc. I was blamed for the accident though per the laws of physics that is impossible. Nationwide wanted me to settle for $4K less than trade in, $4,500 less than auction sold prices in so cal between 6/19-7/31, and $6000 less than private party sold prices.

I provided those facts with about 60 pages of documentation proving the actual cash value of my Prius to my adjuster. Yet their final offer was still $2,900 less than trade in and $3,500 less than auction , not to mention $5000 less than private party sold prices in my area. So the adjuster said my only option was Right of Appraisal if I did not except an inaccurate reflection of Market Value of my car. So I exercised my right of appraisal and notified her the first week of August.

The adjusters have all lied to me and tried to mislead me from day one. They almost tricked me into signing over the title in July, but my dad called me and told me not to do that. I'm still responsible for my car payments to Toyota, who they also lied to and told that we came to a settlement agreement in July and they were waiting for title paperwork from me. The lies go on an on. I have so much documentation I am going to file with the Insurance Commissioner. Really this should be a class action lawsuit, becuase they are breaking so many laws and I am almost homeless because of this, and they are doing this same thing to so many people due to refusing to accept their legal responsibility.

It's been almost 3 months and they still refuse to resolve this. They will not allow their appraiser to submit his paperwork - that's what the ins co's appraiser told my appraiser and so much more. He said he had no idea why nationwide gave his name. I still pay $185/mo for auto insurance and $550/mo for my prius, yet they will not settle so I can get a new car (I have no rental coverage) this has cost me $1000s and that does not include the medical bills.

i was struck on motorcycle on ohio st route 62 and morse by a customer of nationwide insurance. she was at fault. insurance company agreed to pay for damages to motorcycle promley accident was on 08/24/08 12:30 pm. adjuster are now dragging there feet no results

motorcycle damage to right side estimate from dealer around $1800. no injuries as of now. loss of use of bike. over 8 hours getting estimate and doing some repairs. phone calls not returned. nationwide known for poor service

I am in the market to renew my policy -if [they] do not take take vulgar commercial off the air - an old woman reacting violently after a minor collision - I will NEVER consider [their] company. Is there not enough random, rampant violence in our society? Thank you - an advertising/marketing manager in Texas.

Although Nationwide advertises the "Accident Forgiveness" they do not offer it in California. I have been a customer of Nationwide since 1985. I have never been in an at-fault accident. I have always paid my bi-annual premium in full. I have always paid for the best policy for my vehicle. Then I get into a parking lot fender-bender (two cars back out at the same time and go boom), and guess what my rate will probably go up. My insurance rates will probably go up...if it is determined to be my fault.

On July 3rd 2008 My Vehicle was hit my a motorist who was backing out of a driveway. The Motorist hit and damange my driver side door and side view mirror, leaving the door dented and miiror hanging off. The motorist who is a minor was very cooperative. The father of the Motorist was not. I asked for insurance information. i took down licence id numbers and everything.

After everything was in its place, An appraiser came out to view both vehicles and its damange. all damanges lined up. the person who hit my vehicle is insured by nationwide. i been keeping in contact with them everyday since the incident. it took at least two weeks for the insurance company to come up with the reasons of my claim because their insured cliam was not cooperating. when they finally got in touch with their client, Their client told them that he had an witness to the accident. who is also an aquintance to the motorist who hit me. The so called witness who did not see the accident told the insurance compnany that he saw my vehicle prior to being in the accident and that my vehicle had the damnges on it already.

so to make a long story short this person lied to the insurance company and the insurance company is not going to pay for the damnages done to my door, but they will pay for the mirror. i feel that was a very unfair desion. how can they belive some person off who did not witness the accident. i witness is somebody who saw the acciden happened not a person who car you car before the accident. i need a lawyer for this! please help me.

I was rear ended by a hit and run driver. Since I carry uninsured motorist, my insurance company Nationwide became the responsible party to me. After taking 19 days to make a decision regarding my car (repair vs. total) they offered my $15k for a fully loaded 2005 Prius (with car pool stickers) that has under 30k miles and is still under warranty. This is $8k below the dealer trade in value! This car sells for $32k (if you can even find one...)

I interviewed several repair shops and was told repeatedly that Nationwide is the absolute worst when it comes to repairs - they insist on used or after-market parts and routinely intimidate repair shops into doing sub-standard work!! I also found out that Farmers allow for a $5000 premium on Prius' with the HOV stickers - Nationwide won't even acknowledge that there is market value associated with the stickers. (documented by many news stories including the Wall Street Journal, and quoted from KBB and other car resources) When Nationwide says Fair Market Value they really mean sucker, we got you.

Additionally they do not acknowledge diminished value (reduced value of a car in an accident) I might understand them telling me it is not covered under my policy, but to disavow any knowledge of these subjects what-so-ever is certainly not negotiating in good faith. They also refused to extend my rental car beyond a few days even though they took 19 days to make a decision! This company has taken every opportunity to nickel and dime me, consistently negotiated in bad faith, stalled and hedged and insisted on sub-standard repairs. Nationwide is NOT ON YOUR SIDE!

My out of pocket expenses are still growing. It's now been two months, the medical bills are growing, the car rental is adding up and I believe when it's all over I may be $5-10k in the hole. Please publish this on your website to warn anyone else who may be the next victim of this horrible scam called Nationwide.

I had been a customer of Nationwide Auto Insurance for more than 25 years with no accidents. Anyways, it was pouring rain and there had been an accident that put out the lights at other intersections. It was graduation night so when graduation got out my daughter was approaching the intersection, and my daughter got hit by a young gal who went flying through the intersection and who was not paying attention to the lights being out. My daughter's 07 Honda Civic with 30,000 miles was totaled.

Nationwide fanangled this repeatedly to the point that they offered us $13,000 for the Civic which was in excellent condition before. Boy, I would love being able to buy a Honda Civic for that amount! They said that the since the car was 2-1/2 years old, 30,000 miles was excessive mileage so they were taking off $4000 off the value of the car. I gave them lots of research but they refused to listen to any type of logic or reasoning. I tell you, to be a customer who has never filed a claim and get cheated this way - well I have another insurance company now.

My car was hit by a Nationwide insured. They admitted fault and are willing to pay for the damages to my car through their Nationwide Auto Insurance. However, Nationwide is unwilling to put OEM Ford parts back on my van. I'm supposed to accept their offer of aftermarket parts. This will not be acceptable. When the van was hit it had Ford parts and that's what I want it replaced with. I should be totally compensated for their client's negligence without any out of pocket expense to me. My body shop only replaces with OEM parts. Is there a law in PA against what Nationwide is doing? I'm going to find out.

Over $531.00 difference in my body shop estimate and what Nationwide is paying.

I have been a customer of NationWide Insurance for the last 13 yrs or so. I have an automatic deduction of 158.00 for my policy. I noticed in April of 08 that they had taken out 500.00 I called to find out why and they stated that found a licensed driver in my household and added her to the policy. They said that they sent a letter but I never got any notification. This person is my 17 yr old daughter. She does not have a car and is not driving at this time. I was told by my local agent that I could have excluded her on the policy until she was driving.

I called Nationwide and stated that I never aurthorized them to add some one and I would like a refund of the additonal amount. They had taken the 500. out twice. I was told that they sent a letter and that was all the authorization they needed. How can a company decide whom you want on your policy and make changes without your written consent.

They deducted triple the regular payment without my consent or knowledge. I am out over $800.00 I have cancelled the policy and will continue to fight to get my money back.

My delivery driver was rear ended by one of Nationwides clients. He was at fault and I took my vehicle and got an estimate to repair the truck at a local body shop for $1685.93 which I feel is reasonable to replace a rear bumper, both light housings and a tailgate. Bruce of Nationwide came out and wrote me a check for $808.13 which would hardly cover the repair of our vehicle.

We also requested a truck to continue our deliveries while our vehicle is in the shop. They gave me a voucher for a car. Nationwide is only allowing for Non-OEM and crash parts to repair my vehicle but will not allow for depreciation to use these parts. They are completely unreasonable and hung up the phone on me when I tried to discuss it with him. I guess I am going to have to take his insured to small claims court to get the money to repair our truck.

My vehicle caught fire in the driveway. It also damaged a company vehicle parked next to it. They refused payment on the company vehicle because I own a interest in the company. I have been a 27 yr customer of nationwide without a claim for 18 yrs. They took 3 weeks to tell me they will not cover it. They have a poor response record as far as I am concerned.

Loss of company vehicle do to extensive damage.

My policy was due to renew on Feb 19 so I went with another company since I could save over $300 with the exact same coverage. I called cancel Nationwide and Nationwide sent cancel in on Feb 15 to DMV of NC and my new Insurance started on my renew date of Feb 19 therefore giving me the look of non coverage for 4 days.

I called Marie w/JoRetta Ins Agency (Nationwide) and she said Oh, well there's nothing we can do- Have your new insurance company lie and put the 15th down instead of the 19 I said- but I was to be covered until the 19th according to my policy I have in my hand. REPLY Oh Well. I had to pay $50.00 for each car I had on the policy to DMV of NC due to the dishonest Insurance Agent for Nationwide Insurance. If Nationwide is your company CHANGE AS SOON AS POSSIBLE.

I had to pay out of my pocket or get a lawyer- $50.00 for each car = 100.00 or get a lawyer and go to court...hmm where was I to get that money.

I am concerned that although Nationwide did honor my claim that my truck was not set on fire. I was told that it was set aflame when the engine had been shut off all evening. The whole front end of the truck was damaged with only smoke damage to the rest of the vehicle. It caught 2 other cars on fire and damaged several others. No one would do this to me and the insurance company, although doing it's job says it was arson. I never spoke with anyone at Yukon or GMC and I never recieved recall information unless I looked it up myself.

My truck was paid off to upwards of 12,000. Yet I refuse to believe it was arson.

my problem with nation wide is that back in 2003 i was with them my monthly payment used to be 120 dollars some like that.. so one day i got a speeding ticket in ct ...six month later they find out from one month to the other they raised my insurance to about 850.00 ..when i asked the why this was happening they said oh we have to add everybody that live in my household with driver licence because i got a ticket and thats it ..i didnt have the money and i didnt think it was ritgh so i cancelled with them and got another insurance ....so now i owe them about 1300 dollar interest charge and who knows what else...but they didnt put that in my credit report until last year 4 years later..and everytime i tried to contac them they do nothing for me they dont call me back ..

icant never get back to the same person i talked to before..they give me the run around at the end nothing is being fixed .. they at the time knew it was me who got the speeding ticket and it was in my car so why they had to do that ..oh by the way they mention that they could do that because it supposedly was in my contract i asked them for a copy of that .. they wouldnt sent it to me...

this being a being very stressfull situation where it have affecting me in my credit report greatly i worked very hard to payoff all my debt before thisone cameout last year and rigth before i went to buy i car that pops uot in my credit report for the first time now thanks to that im paying higher rate int

I was in auto accident on Jan 2007. The other driver had no insurance. So Nationwide Insurance has yet to pay the uninsured motorist portion to me. They even tried to hire a re-constructionist to blame me. The accident was ruled no fault due to weather. It took the Deputies 6 months to issue him a ticket for no insurance. And everyone states he was drinking. So Nationwide has yet to pull his BAC , as well as the police haven't requested it yet, either.

I am till waiting on his BAC to be pulled from the hospital. This will go a long ways in resolving this.

We had a rear-end wreck that totaled our car. They were rude and unwilling to look at our comps. The comp they gave us had been sold nearly a year ago. We were unable to escalate the claim , as Heather's boss was on vacation for two weeks, and the agent covering for him was out for two days. They had poor customer service. I will Never consider that Nationwide is on your side.

I recently had my vehicle stolen in a parking lot while I was at work. Nationwide Insurance Company procrastinated in handling my claim. The vehicle was found by the police and it still took 30 days to have my vehicle fixed. After picking up my vehicle when I was called, I noticed quite a bit of things that were not fixed that were in the estimate and some things that I had specified I wanted looked at that were not either. After taking my vehicle back for a second time, it is still not acceptable to me in regards to the safety and quality of the work, and yet the Nationwide insists that they have done everything they can do.

I was trying to get a quote from and book transport of my car from Ohio to CA. The agent, named Adrian was very "unique". After a week of trouble, I found out that he misquoted me and then ridiculed me. He was very rude, sarcastic, and insulting. I had never seen such a deplorable person.

Tried to get help from the customer services, but to no avail - they were even worse. Not only I did not get any help from them but also I was put on hold for no reason, hanged up on, and was insulted.

I hit a deer and brought my car in for an estimate from Nationwide Insurance, through whom I have full coverage insurance. There was a small crack in my bumper from a prior accident that I did not enter a claim for, but my bumper was damaged by the deer as well. It is actually hanging off the car. Nationwide refuses to replace the bumper because of the crack that was not caused by this accident. I find this to be ridiculous. The bumper needs to be replaced, as it sustained damaged from the deer...and if the crack were not there, the bumper would be replaced. Makes no sense to me, what do I pay my premiums for? I thought Nationwide was ON MY SIDE?

Well, my car will not be fixed correctly, and I will always be at risk for the bumper to just come off at any time. I will probably just have to pay to have it fixed correctly since my insurance company is leaving me hanging.

I was in a car accident over 2 months ago and my car is still not fixed. They tell me that they are having a problem locating a part because the car is new. How long do the insurance company have to fix a car before they have to total it? I'm paying for a car that I can't drive.

I was in a crosswalk on August 3rd, 2004 and I was hit by a car. The police report indicates an officer asked me while i was unconscious if i was aware the light was red, and I responded yes. The police report also indicates 2 witnesses confirmed it was my fault. Since this is my fault, according to a police report, I have to pay Nationwide over $5000 and I told them to go stick it somewhere and let a judge and jury decide.

Now, they have sent it to 2 collection agencies and they are expecting to collect it. They are more worried about this person's car repairs and rental car than a person's life. I barely survived. I suffered a tire rash, bruises, severely sprained ankle and a broken pinky finger. I never got a ticket for this and they are still saying I am at fault and I owe them over $5000.

I have tried to contact an attorney and they stated they could not help me because they already have witnesses that can say it was my fault, etc. I was unconscious and I am not a suicidal person.