Nationwide Insurance - Auto

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Nationwide •Homeowners •Auto --- News • Nationwide Cancels 39,000 More Homeowner Policies

Sam of Bridgeport, CT January 30, 2010

I was attempting to purchase auto liability insurance from Nationwide thru the Tobin Agency in Bridgeport, CT. on 01.12.10. I made a downpaymen of 218.58 on the policy pending finalization of the contract. Unfortunately, the negotiations fell thru and I cancelled on 01.13.10. I requested a refund of my downpayment of 218.58.on 01.13.10.

I am still waiting for my refunds 18 days later. I believe Nationwide is stalling in retaliation for my cancelling the policy. They keeps telling me it is issued, and will be sent shortly whatever that means. I am a retired 84 year-old senior who has to manage on my limited pension income. In my estimation their behavior in delaying my refund is unconscionable. It's my money; I'm not making a insurance claim.

Paul of Clover, SC January 15, 2010

In November of 2007 I rear-ended another car at a stop sign. It was my fault and a police report was done. The damage was nothign serious, just a little ding and scratch on the bumber. My premium rose in February of 2008. But sicne it was my fault, I accepted it and moved on.

But then in August of 2008, my insurance went up again and now is almost 30 dollars more than what I started with. But this triggered an inquiry by me into why this happened. The agent looked into it and said he will call me back. He did not. I had to call him. When I did, he said that he needs copies of our driving records, which I then provided at my expense. He took copies and never got back to me.

I igonred the matter until recently, and found out that the accident, which I caused, went under my wife's name! I told them that my wife lost her wallet a few days before and that she could not drive as her license was gone. They further said that she is the one that called them and reported the accident. Funny, my wife does not speak good enough English to do this! I called and reported it, but somehow Nationwide decided that my wife is guilty of everything. I went to the police dept. and got the accident report and it lists me as the driver. How on earth did Nationwide, looking at that police report, decide that my wife caused the accident? Either they have people that are just plain stupid or there is something very dishonest going on. I suspect that someone may have decided to put the blame on my wife since she has not been driving for even one year at that point, so they raised my premium twice.

My wife's driving record is spotless and it has been over three years since she started driving. Nationwide also took a long time to transfer my insurance from NC to SC, and did not even let me know when it was done. At one point, even though I was paying my premiums, they said that I had an insurance lapse and was actually out of coveraghe for 4 months! Iam not even going to touch this one. But I have had enough. I will go somehwhere else. It seems that nationwide has either very incompetent or very dishonest people working for them (or both).

Dawn of Newport, PA January 7, 2010

I had purchased a new vehicle and they never sent me a bill. they just took the money straight out of my account without my approval. They over drafted my account and said I did not have to give them approval to take the money out for the new policy. They also told me that my husband could make changes to my account just because we are married and he is listed as a driver. Does this mean that my kids can put there own cars on my policy, just because they are listed as a driver.

Robert of Wake Forest, NC January 5, 2010

I would like to report an issue I was having with Nationwide insurance. I had an issue occur in the Home Depot parking lot on December 12th where my vehicle was damaged. The car was parked next to an island parking space with a fire hydrant and a lamp post near the rear end of the car. When I came out there was a 2 inch gash in my vehicle on the driver's side rear quarter panel. I reported the claim to Nationwide insurance and their telephone rep at the time told me that since there was no way for them to determine exactly what had caused the problem the claim would be covered under comprehensive insurance and there would be a 50 charge.

Later after a claims adjuster came to look at the damage they decided that the claim was collision and there would be a 500 deductable charge. This obviously didn't sit well with me as this all happened right around Christmas, plus the fact that I don't have 500 to fix this, so I contacted the company numerous times voicing my displeasure. I even went as far as going back to the Home Depot and taking pictures of where my car was parked and trying to show them that since I was parked next to an island and there was a fire hydrant and concrete lamp post in the way, there was no real room for another vehicle to jump the island in order to hit my car.

Also they claimed maybe it was a shopping cart. The shopping cart in question would have had to fly up over this island in order to strike my vehicle. I have written letters to the CEO Stephen R which were never addressed himself. He had supposedly deferred all of my emails to his customer service department and the NC regional manager which I understand but they still do not get that whatever magic car or flying shopping cart they think hit my vehicle obviously couldn't have. They cannot prove that my car was involved in a collision yet they still want to charge me as such. If there's anything you can do to help please let me know. I have multiple emails, documents, pictures, anything you need in regards to this.

Joseph of fresno, CA December 29, 2009

I has fender bender where I was backing up my car in a very busy gas station and another car had swing around the pumps and we banged bumpers, I was only backing up to go around a car in front of me, I backed up maybe a foot, the other party car that banged my bumper never stopped their car until they hit me, I told this to Nationwide and at first they said it would be a push, we would both be at fault. But then I received a bill for my insurance they raised it several hundred dollars. Now when I called them up they sent someone out to review, I was shown a picture of a car that was not the car in the accident and shown a bill for repairs on a car that didn't have the same equipment as the car in the photo that was supposed to be in the accident with me, they said they were going to check for fraud, but they never did anything and I even had a witness and they wouldn't speak to them.

helem of Reston, VA December 9, 2009

My car insurance was going to increase, I call my agent and I ask them, why was my policy going to be increase, they said because of the economy in the country and the gas price. I told them I have no accident, no record and i have to cancel the excuse they gave me was not good for me, I call another insurance GEICO their policy is cheaper and the are more profecional, they have a good costumer service, even I cancel my policy They charge me for my policy for next month. I call the manager a I ask them About the money that was withdrawed from my acount and he said MAYBE they are going to send you a check giving you credit for that money. This office do not know their job and The say WE ARE ON YOUR SIDE yes only went they need to make the charges.

Karen of Spring, TX December 8, 2009

I am a current Nationwide Insurance client. I have been for over 13 years. I have had excellent service and rates until this year. My homeowners insurance increased almost 500.00 since my last renewal. I have had no claims. I am considered "claim free". I have had no traffic tickets and my auto insurance is still fairly inexpensive. I have two complaints and am very upset with the way Nationwide has handled these issues.

Issue#1-My husband was in a car accident where a Nationwide client ran a red light and hit him downtown Houston. Her husband is a Houston police officer and therefore, she did not receive a traffic violation. My husband had witnesses it was the other driver's fault but Nationwide treated my husband like a criminal. We are recently married and my husband and I still have separate insurance companies. I was trying to convince him to change over to Nationwide but now I am changing FROM Nationwide. We are very unhappy how Nationwide has treated my husband. The manager of a well-known bodyshop at a large dealership told us that if you are a Nationwide client, you are treated like gold but if you are not, you are treated very poorly. We found this to be quite true. Shame on you Nationwide, it was your clients fault and you treat my husband like a criminal!

Issue#2- As I said earlier, my homeowners premiums increased almost 500.00 for this renewal period. When I phoned my agent, Leon K's office, his assistant, Thelma said and I quote "it is what it is". The only explanation she offered was that they have had increases in our area this year. She did not try to save my business. I am offended and appalled at her dismissal. Their loss. I have very good credit, I pay my premiums on time and have had no claims. Again, shame on you Nationwide!

I am currently pricing premiums. Even if I do not find a much cheaper carrier, I will change. In this difficult economy competition is fierce but it looks like Nationwide is wanting to dismiss the low risk, good paying clients. Maybe they want the type of clients that don't have good credit and don't pay on time so they can surcharge them like crazy. If that is the case, that is poor management.

Carolina of North Las Vegas, NV December 3, 2009

This is regarding a bill I feel I shouldn't be liable for, due to the fact that every error was made by Nationwide insurance. Every conversation we had were misguided and in error. One person says I had a refund and instead it goes to collections. I was under the same insurance policy as my daughter-in-law. Nationwide then decides to take me off that policy and give me my own policy. But,they send the monthly bill together and we pay our share. We pay separate checks with the policy numbers on it. Ever since the separation, there has been so many problems with my policy. so, i cancel my insurance policy and they said i have a refund coming. Instead, I get a collections letter and I call and they said they need papers to take it out of collections. I Faxed all the documents but still in collections.

My daughter-in-law calls and they tell her i will get a refund of 727.50. And my collection has been removed. It turns out that they accidently canceled her insurance and that was her refund. She has been driving without insurance for two months not knowing that Nationwide had canceled her insurance. They have been making payments and they received a letter two months later about the cancelation. It was an error on their part which was admitted. Now they are charging them what they say that I owe them. error after error, month after month .I will appreciate any help you can provide me, thank you.

Carmeiala of Riegelwood, NC November 21, 2009

A person that is insured by their company hit in the back of my car and I can not drive my car.The insurance company will not give me a rental in or to get to the doctor's,work or any where I need to get to.They did pay for one day for me and that was it and how am I to get around to where I need to get to. Now how in the world is Nationwide on your side it look's like there on there on side! Nationwide has a real problem!!

Jeff of Denver, NC November 5, 2009

On July 1 of this year (2009) my wifes and my car was broken into by one theif at the same time. Over 2000 worth of damages. Nationwide decided that two deductable would apply because it was two cars, not one robbery. I complained, but got no where fast. As a customer of over 5 years, I thought I they would have made the right choice and only charge usone deductable. WORNG!!!! So as a good consumer, I started shopping around for another insurer, and switch our policy as of 8/1, to make it worst, Nationwide is charging us a short rate for conceling the policy before the end date. DO NOT BUY INSURANCE FROM NATIONWIDE THEY ARE ONLY INTERESTED IN YOUR MONEY AND NOT PROVIDING CUSOTMER SERVICE!!!!

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