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Lori of Lancaster PA (06/11/08)
My car was hit by a Nationwide insured. They admitted fault and are willing to pay for the damages to my car through their Nationwide Auto Insurance. However, Nationwide is unwilling to put OEM Ford parts back on my van. I'm supposed to accept their offer of aftermarket parts. This will not be acceptable. When the van was hit it had Ford parts and that's what I want it replaced with. I should be totally compensated for their client's negligence without any out of pocket expense to me. My body shop only replaces with OEM parts. Is there a law in PA against what Nationwide is doing? I'm going to find out.
Over $531.00 difference in my body shop estimate and what Nationwide is paying.
Stephanie of Clermont FL (06/09/08)
I have been a customer of NationWide Insurance for the last 13 yrs or so. I have an automatic deduction of 158.00 for my policy. I noticed in April of 08 that they had taken out 500.00 I called to find out why and they stated that found a licensed driver in my household and added her to the policy. They said that they sent a letter but I never got any notification. This person is my 17 yr old daughter. She does not have a car and is not driving at this time. I was told by my local agent that I could have excluded her on the policy until she was driving.
I called Nationwide and stated that I never aurthorized them to add some one and I would like a refund of the additonal amount. They had taken the 500. out twice. I was told that they sent a letter and that was all the authorization they needed. How can a company decide whom you want on your policy and make changes without your written consent.
They deducted triple the regular payment without my consent or knowledge. I am out over $800.00 I have cancelled the policy and will continue to fight to get my money back.
Karen of Oneonta AL (05/29/08)
My delivery driver was rear ended by one of Nationwides clients. He was at fault and I took my vehicle and got an estimate to repair the truck at a local body shop for $1685.93 which I feel is reasonable to replace a rear bumper, both light housings and a tailgate. Bruce of Nationwide came out and wrote me a check for $808.13 which would hardly cover the repair of our vehicle.
We also requested a truck to continue our deliveries while our vehicle is in the shop. They gave me a voucher for a car. Nationwide is only allowing for Non-OEM and crash parts to repair my vehicle but will not allow for depreciation to use these parts. They are completely unreasonable and hung up the phone on me when I tried to discuss it with him. I guess I am going to have to take his insured to small claims court to get the money to repair our truck.
William of Inverness FL (05/10/08)
My vehicle caught fire in the driveway. It also damaged a company vehicle parked next to it. They refused payment on the company vehicle because I own a interest in the company. I have been a 27 yr customer of nationwide without a claim for 18 yrs. They took 3 weeks to tell me they will not cover it. They have a poor response record as far as I am concerned.
Loss of company vehicle do to extensive damage.
Teresa of Gastonia NC (05/08/08)
My policy was due to renew on Feb 19 so I went with another company since I could save over $300 with the exact same coverage. I called cancel Nationwide and Nationwide sent cancel in on Feb 15 to DMV of NC and my new Insurance started on my renew date of Feb 19 therefore giving me the look of non coverage for 4 days.
I called Marie w/JoRetta Ins Agency (Nationwide) and she said Oh, well there's nothing we can do- Have your new insurance company lie and put the 15th down instead of the 19 I said- but I was to be covered until the 19th according to my policy I have in my hand. REPLY Oh Well. I had to pay $50.00 for each car I had on the policy to DMV of NC due to the dishonest Insurance Agent for Nationwide Insurance. If Nationwide is your company CHANGE AS SOON AS POSSIBLE.
I had to pay out of my pocket or get a lawyer- $50.00 for each car = 100.00 or get a lawyer and go to court...hmm where was I to get that money.
Stefanie of Philadelphia PA (04/27/08)
I am concerned that although Nationwide did honor my claim that my truck was not set on fire. I was told that it was set aflame when the engine had been shut off all evening. The whole front end of the truck was damaged with only smoke damage to the rest of the vehicle. It caught 2 other cars on fire and damaged several others. No one would do this to me and the insurance company, although doing it's job says it was arson. I never spoke with anyone at Yukon or GMC and I never recieved recall information unless I looked it up myself.
My truck was paid off to upwards of 12,000. Yet I refuse to believe it was arson.
Lee of Holyoke MA (04/21/08)
my problem with nation wide is that back in 2003 i was with them my monthly payment used to be 120 dollars some like that.. so one day i got a speeding ticket in ct ...six month later they find out from one month to the other they raised my insurance to about 850.00 ..when i asked the why this was happening they said oh we have to add everybody that live in my household with driver licence because i got a ticket and thats it ..i didnt have the money and i didnt think it was ritgh so i cancelled with them and got another insurance ....so now i owe them about 1300 dollar interest charge and who knows what else...but they didnt put that in my credit report until last year 4 years later..and everytime i tried to contac them they do nothing for me they dont call me back ..
icant never get back to the same person i talked to before..they give me the run around at the end nothing is being fixed .. they at the time knew it was me who got the speeding ticket and it was in my car so why they had to do that ..oh by the way they mention that they could do that because it supposedly was in my contract i asked them for a copy of that .. they wouldnt sent it to me...
this being a being very stressfull situation where it have affecting me in my credit report greatly i worked very hard to payoff all my debt before thisone cameout last year and rigth before i went to buy i car that pops uot in my credit report for the first time now thanks to that im paying higher rate int
Jesse of Bancroft WV (12/26/07)
I was in auto accident on Jan 2007. The other driver had no insurance. So Nationwide Insurance has yet to pay the uninsured motorist portion to me. They even tried to hire a re-constructionist to blame me. The accident was ruled no fault due to weather. It took the Deputies 6 months to issue him a ticket for no insurance. And everyone states he was drinking. So Nationwide has yet to pull his BAC , as well as the police haven't requested it yet, either.
I am till waiting on his BAC to be pulled from the hospital. This will go a long ways in resolving this.
Diane of Folly Beach SC (12/03/07)
We had a rear-end wreck that totaled our car. They were rude and unwilling to look at our comps. The comp they gave us had been sold nearly a year ago. We were unable to escalate the claim , as Heather's boss was on vacation for two weeks, and the agent covering for him was out for two days. They had poor customer service. I will Never consider that Nationwide is on your side.
Kirk of Chula Vista CA (03/10/07)
I recently had my vehicle stolen in a parking lot while I was at work. Nationwide Insurance Company procrastinated in handling my claim. The vehicle was found by the police and it still took 30 days to have my vehicle fixed. After picking up my vehicle when I was called, I noticed quite a bit of things that were not fixed that were in the estimate and some things that I had specified I wanted looked at that were not either. After taking my vehicle back for a second time, it is still not acceptable to me in regards to the safety and quality of the work, and yet the Nationwide insists that they have done everything they can do.
Bijan of Hayward, CA (08/17/06)
I was trying to get a quote from and book transport of my car from Ohio to CA. The agent, named Adrian was very "unique". After a week of trouble, I found out that he misquoted me and then ridiculed me. He was very rude, sarcastic, and insulting. I had never seen such a deplorable person.
Tried to get help from the customer services, but to no avail - they were even worse. Not only I did not get any help from them but also I was put on hold for no reason, hanged up on, and was insulted.
Allison of Schwenksville PA (04/04/06)
I hit a deer and brought my car in for an estimate from Nationwide Insurance, through whom I have full coverage insurance. There was a small crack in my bumper from a prior accident that I did not enter a claim for, but my bumper was damaged by the deer as well. It is actually hanging off the car. Nationwide refuses to replace the bumper because of the crack that was not caused by this accident. I find this to be ridiculous. The bumper needs to be replaced, as it sustained damaged from the deer...and if the crack were not there, the bumper would be replaced. Makes no sense to me, what do I pay my premiums for? I thought Nationwide was ON MY SIDE?
Well, my car will not be fixed correctly, and I will always be at risk for the bumper to just come off at any time. I will probably just have to pay to have it fixed correctly since my insurance company is leaving me hanging.
Barbara of Pittsburgh PA (10/03/05)
I was in a car accident over 2 months ago and my car is still not fixed. They tell me that they are having a problem locating a part because the car is new. How long do the insurance company have to fix a car before they have to total it? I'm paying for a car that I can't drive.
Jennifer of Norcross GA (07/13/05)
I was in a crosswalk on August 3rd, 2004 and I was hit by a car. The police report indicates an officer asked me while i was unconscious if i was aware the light was red, and I responded yes. The police report also indicates 2 witnesses confirmed it was my fault. Since this is my fault, according to a police report, I have to pay Nationwide over $5000 and I told them to go stick it somewhere and let a judge and jury decide.
Now, they have sent it to 2 collection agencies and they are expecting to collect it. They are more worried about this person's car repairs and rental car than a person's life. I barely survived. I suffered a tire rash, bruises, severely sprained ankle and a broken pinky finger. I never got a ticket for this and they are still saying I am at fault and I owe them over $5000.
I have tried to contact an attorney and they stated they could not help me because they already have witnesses that can say it was my fault, etc. I was unconscious and I am not a suicidal person.
Sara of Shepherdstown WV (7/8/03):
I have been with Nationwide Insurance for approximately seven years. First as a teenager under my mother's policy and then as a customer under my own policy. I recently had an accident and my Ford Focus 2000 vehicle was totalled. I then went to Nationwide to get costs on a new policy for a 2003 Dodge Neon vehicle. I was informed that my policy premimum on a monthly basis would increase from approximately $98 to $155, which I hesistantly accepted.
After paying the premium for the last two months, I just received my new bill for July and my payment has now increased to $196.88. The policy has now increased by an additional $42 per month. After contacting the Nationwide office today, I am now being told that they are surcharging me because of my recent accident and that I only have one forgiveness accident on my policy which they indicate as a fender bender that cost approximately $400 last year.
However, nowhere in my policy do I see the terminology forgiveness accident. I carry a full coverage policy with a deductible. I truly feel that Nationwide is dealing with me in a very dishonest manner and cannot be trusted. I am a 24 year old full time college student/mother and part-time programmer. I cannot afford to pay an additional $42 a month for insurance coverage.
The more claims one submits, the higher one's premium. Sara is also being penalized because of her youth. Other companies would probably do the same. The quickest way to lower the premium is to raise the deductible and scale back coverage. Also, if Sara has any more fender-benders she should leave the fender bent rather than turn in another claim.
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