On April 22, 2011, I incurred an injury while playing basketball. On May 6, 2011, I filed a claim for disability insurance with Mutual of Omaha for a ruptured Achilles tendon that required surgery and several months off work. On May 10, 2011, Mutual of Omaha received the claim and assigned the case to Debra **. After talking with customer service, I was informed that the claim would take about 30 days to process, but that was erroneously conveyed as the specialist I spoke to by the name of Mindy ** informed me that the case takes longer and there were several steps to insure the claim was expedited appropriately. I allowed another month to pass with no response to the claim, so I contacted Debra **, who returned no phone calls or responded to emails sent. It has been 4 months, and the claim is still unresolved.
Consumer Complaints & Reviews
I was a truck driver under a lot of stress and suffered from high blood pressure and insomnia. The company sent me home 2000 miles on an RR train and caused me to lose most of my personal belongings. I was told I would receive short-term disability after a 30-day wait period (unlike my home state where it's after 3 days!). But no short-term disability, it was declined. They said because it wasn't caused by the job. It was, because that's where all the stress and sleep disruption took place. I was on that ** truck for weeks, sometimes months at a time against my will without being allowed to go home. With the company (a big name, major player based in the same state as MOO) pressuring me to do things that weren't safe or legal, is it any wonder I got stressed? But MOO denies it out of hand.
I've been off at work since January 6th 2010 and have been diagnosis with MS. Mutual of Omaha paid me from January 29th 2010 to March 1st 2010.
Today is June 28th 2010 and I'm still off work. The letter that Mutual of Omaha wrote me states that if you are claiming disability from March 2nd 2010 forward, it will be necessary that clinical office notes, including results of any laboratory test, x-rays or other test which have been performed, be provided to Mutual of Omaha. A written release from the doctor is not sufficient to certify disability. Mutual of Omaha requested all the information from my doctor.
I called Mutual of Omaha on June 4th 2010 to ask about a payment that was approved for March 3rd to 15th 2010; the payment has been in review since April 1st 2010. Mutual of Omaha is a joke! I have headaches everyday and I'm stressed because I have no money to pay my bills.
I applied for a short-term disability in August 2009 and it is now February 2010. Mutual of Omaha keeps requesting the same information from my doctors over and over. I was denied initially and appealed. They keep saying that they need more information and 45 more days. This is the third time they have said this and I am still unclear as to what they want because I signed a release with my doctor to turn over all of my medical records since August to be sure they had what they needed. I personally faxed these records and they still say they are waiting for a reply from my doctor and need another 45 days to decide my claim. They owe me nine weeks at $250 per week, so it is not a large claim but has caused me to have to apply for food stamps.
