MetLife Auto

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leroy of thousand oaks, CA October 15, 2009

2 years ago my wife ,son and I were in an accident in Flagstaff AZ and the my wife had her back hurt because of this accident. A person sideswiped our car and kept on going but we had a witness who saw the persons car and went after them to get a license number. He got it but was told by the Flagstaff that he could not possibly have gotten it as the driver was not around long enough. The insurance company is saying that she could not have hurt her back from such a simple accident and won't settle with our attorney.

Carol of New Bedford, MA October 8, 2009

I have several vehicles insured through metlife, for my business and my personal vehicle. It has now been 10 Months since my insurance claim was filed and approved for payment and Metlife has payed me nothing, but put me through hell in more ways than anyone could imagine. My Corvette was broken into and from a relatively minor claim Metlife totalled my vehicle and made every attempt to give me nothing formy claim because I would not give them my car. They have never showed me any repair costs or estimates to support their position that the vehicle is a total loss and sent tow trucks to my home to take my car before ever even giving me a status or decision on my claim because my vehicle had nearly 80,000 invested in it to customize and appraised at 100,000. After making attempts to take my car they finally told me they were considering the vehicle a total and were giving me no option to keep the car. They did a completely falsified CCC vehicle appraisal, which they entered all false information not remotely accurate to my vehicle and they would not show it to me, only telling me my car was only worth 9,000 and forcing me to take that as the only option, wanting to take the car as the only option and it took them over 6 months to show me their falsified CCC report using the false information derived from their software, which wasn't even my vehicle.

Because I was not agreeable with them trying to so blatantly rip me off, they sent reps to my home, trespassing onto my property and attempted to cancel my claim when I made requests for information regarding my claim, damage estimates & total loss info and disagreed with their ridiculously low payout offer which was not based on any information they would show and was 10% of my actual loss. I merely requested to negotiate a more fair settlement and terms aside from their illegal, bad faith terms and actions and requested to invoke my right to appraisal and valuing my vehicle more fairly and arbitration. They have refused to show me any information on my claim or negotiate anything except their unfair initial offer and have done everything against legal standards and acted in ways that the law states is illegal, but I have no way to argue against anything they've done or are doing apparently. This is legalized car theft, trying to steal my very expensive car, attempting to take my car, leave me with nothing and refuse to negotiate past a very illegal and unfair offer that they can not and will not support with any documentation with the only intention of ripping me off when I have paid my premiums faithfully.

It's over 10 months now and after lying to the MA. Attorney General's office and telling them that they are negotiating and we are close to a fair settlement, my appraiser now tells me they are still refusing to negotiate with him and are not negotiating anything past their initial rip off terms. They told the AG's office that we were close to a 30,000 settlement, but won't budge past 12,000 which they unfairly offerred 8 months ago for a 50,000 minimum claim settlement. This does not even touch on the way I've been treated or the bad faith they have shown in completely mishandling my claim and even the Division of Insurance, the AG's office and my licensed appraiser agree this is the worst bad faith claim and blatant rip off scam they have seen whose only intention is to rip off the consumer.

Myra of Tucson, AZ September 11, 2009

I had coverage through metlife for my auto insurance and i was in a car accident one year ago, i was rearended, and i was injured i filed a claim with the other persons insurance and got a settlement from them, then proceeded to get a settlement from met life and i still have not got what i requested from them, the only offered me less than what my policy is supposed to pay out, i had to have surgery on my right arm due to nerve damage, and the insurance is stating that my surgery was unnessary, now that i'm tired of dealing with them i have accepted the small amount they offered and i was to get that this week and i'm still waiting, they promise to take care of their clients and then when it is time to they tell their clients that they are liars and make them go through hoops.

carol of new bedford, MA September 10, 2009

On January 30, 2009 I filed my claim with Metlife Insurance after my 1979 Custom Corvette show car was broken into and vandalized. Metlife said they would do whatever they could to help me get back what I lost, but instead only tried to stel my car, rip me off and give me nothing AFTER approving my claim. It took almost 2 months to get a decision on my claim to begin with, but even prior to hearing any word whatsoever on the status of my claim Metlife dispatched a tow truck to my home to take title [aka steal] my show car before even giving me a decision to repair my car, ever receiving a repair estimate or any information whatsoever on my claim and to this day almost 9 months later have no settlementa and have never received any damage or repair estimate....

The threats and delays have continiued several months since then and still to this day have never seen a repair cost estimate or paperwork on what they say caused the car to be totalled in the first place and they have stonewalled my claim and I have not seen a dime from them on a claim that approved for payment approximately 8 months ago!

I've complained to no end and it went to a regional supervisor who sided with the Metlife employees under him who he was supposed to be in charge of and supervising, S. Frasier, so apparently he condons this type of illegal behavior in the treatment of their loyal customers who have done nothing wrong but pay premiums and ask for supporting information for false claims and illegal acts done by a company they paid to protect them from harm.

Metlife has created a far worse situation than there ever was to begin with instead of doing what the law requires and compensating the insured back to the same position they were in prior to their loss. If they can pay out nothing they will make every attempt to do everything they can to hurt you instead of help you! It's truly criminal!

Everything they've done has been in bad faith and I didn't even have space or time enough to mention nearly every episode or illegal infraction. All I know is I have done everything required of me and have gotten nothing but further loss, distress and 9 months of sleepless nights! Metlife should be held accountable for their actions so they at least will be deterred from doing this as if it's par for the course and ripping off their loyal customers doesn't matter if they think it will help their bottom line.

J. of Marlborough, MA April 15, 2009

J. of Marlborough MA (04/15/09)
Submitted to Massachusetts Attorney General: My current auto insurance carrier, USAA, called to advise me that before I could register my vehicle, an outstanding bill of 191.00 from 1995 was due to Metlife Home & Auto. I asked why USAA never brought this to my attention in the past. USAA stated that they are now part of an insurance registry network system, where all participating insurance carriers can view amounts owed to other carriers. The carriers are now essentially helping each other to collect on past debts owed.

I am not disputing that I owe the money; I can't prove that I don't. I am, however, questioning the legality of collecting on a debt that is 14 years old. I am confident that Metlife wrote down this amount as bad debt, or business loss, or some such description. Can Metlife legally collect on this debt? Is there no statute of limitations on this type of collection? Is it legal that all insurance companies are now able to band together to help collect each other's debts from their customers?

I'm out the money, but that's not the issue. I do feel abused by a huge insurance giant, and I don't think what they are doing is right.

Jessica of Pembroke, MA March 16, 2009

Jessica of Pembroke MA (03/16/09)
I was involved in a minor car accident in which the woman who crashed into me admitted fault at the scene to the police officer that was doing the accident report. Within the hour I had contacted my insurance and was informed that the woman at fault was insured through Met-Life. I was given the number of their adjuster and told to make an apointment to have my tuck viewed. In the meantime, it was noted that the impact to my truck had snapped a bolt that attached a wheel to the actual frame. Needless to say, it was incredibly unsafe to drive the vehicle!

I have since spoken to at least three different people at Met-Life to insist that my truck is not to be driven and I need a rental and it is ridiculous that I might be missing work as a result of waiting around for an adjuster to come see my truck! I am unable to get the truck to a repair shop on my own dime and I was refused atow tuck through Met-Life. How many times do I need to call their office and make it clear that I am not at fault and it is their responsibilty to take care of this in a timely manner!

In addition to the irritation of not receiving any answers, I might not be able to make it to my job. I am a Nanny and my job requires me to sleep at another home Monday through Thursday. I also need my vehicle to transport the child I care for around to different activities. The family I work for is asingle parent family and he is a Long-Distance Truck Driver. If I am unable to take care of this child the father can't just run home when he is multiple states away. If I do not work, I do not make money.

I won't be able to afford to pay this months mortgage! AND, to make matters worse I am being told that they will only cover 40% of the cost of a rental! I should not be responsible for these out of pocket expenses when I was not at fault! Met-Life customer service reps have told me that they were sending someone out today and when I just called to confirm the appountment I was told that no such appointment existed. I am ready to burst with annoyance. Their custumer service reps could care less and never return my calls. I've had it.

Justine of Arcade, NY February 24, 2009

Justine of Arcade NY (02/24/09)
I was involved in a two vehicle collision with the other party completely at fault. Metlife provided a very poorly done estimate of repairs for my vehicle and my collision shop found several things they missed. I had to pretty much bargain with them to get them to provide the required repairs that they missed and they also would only pay for the after market parts for my vehicle. So I then had to pay out of pocket the 600 difference to get my vehicle repaired to the way it was before the accident. I also live in a small town in New York and my house is on top of a very large hill.

They only authorized Enterprise to give me the economy rental car which would never have made it half way up the road I live on. So I asked if they could upgrade me to the regular car, I wasn't even asking for the truck which is the vehicle that was involved in the accident and they said they could not. It only costs an extra 8 a day so for the three day rental that would have been a whole 24 extra dollars. So I had to pay the extra money for that and leave work early so I could go pick up this rental car because metlife wouldn't authorize me to pick it up Saturday. As the person who was 100% not at fault in this accident I am having a hard time understanding how this whole experience has cost me close to 700.

While our economy is in the financial crisis it is, Metlife is making it very dificult for people to make ends meet when they have to pay a large amount of money to have repairs done to their vehicle that were not their fault.

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