Mercury Insurance

Debra of Aliso Viejo CA (08/04/08)
I have been on hold to report a claim for 40 minutes, and still holding. There is no indication how long I'll be on hold for. There is only one numbef listed to call and no way to contact them on their website. So to report a claim, apparently my only option is to stay on hold and hope someone eventually answers the phone.

James of Krum, TX July 13, 2008

James of Krum TX (07/13/08)
On 04-10-08 I filed a claim for hail damages on two of my vehicles. Mercury imspected and absorbed the damages. One was 733.00, the other was 2100.00. As of 07-12-08, Mercury still has not paid the 2100.00 (1600.00 less deduct) claim. The response I get is We mailed the check. I know the mail is slow but this is rediculous.

I have already had the vehicle fixed at MY expense.

Christa of Atascadero, CA June 27, 2008

Christa of Atascadero CA (06/27/08)
A teenager ran a red light, smashed my car, I was out of a car for 3 months with a rental when it was only supposed to be 30 days, when I finally got my car back, I got charged 2900 for the rental car as they claimed they wouldn't cover certain days/amt even though it was comparable, then when I got my car back it wasn't fixed all the way and I had to return twice and pay out of pocket over 500 to get the items fixed.

It's been over a year and I finally got refunded the 500+ for the repairs. I am a single mom with two kids who was hit by a fully insured driver, as I was also fully insured, and to hit someone who was out of a car for that amount of time when they are a multi-million dollar company is a tragedy!

Very emotional, stressed on bills, hard time paying mortgage, had to borrower money and use credit cards

Marlon of Inglewood, CA June 12, 2008

Marlon of Inglewood CA (06/12/08)
I rented a car thru enterprise rent a car ( without a reservation thru my insurer Mercury )on Friday April 18, 2008 at a rate of 25 dollars a day. My coverage is 20 dollars a day and the enterprise rep. told me to call my adjuster to fix my daily rate, I did as the rep asked the following Monday and got a response from Shannon ( my adjuster) stating all was taken care of.

Fast forward to May 16, 2008, I return the rental to enterprise only to find out i was charged 212 dollars to my credit card ( i didnt know about this until i received my statement on 06-06-08 ) Shannon stated he explained my coverage and I knew what I was responsible for during the recorded disclaimer process. Off the record when we first spoke, he verbally said whether I had an appointment or not I couldve rented a car with the claim number given.

In conclusion, enterprise stated that their staff are not trained to assume that mercury can change daily rates and that I was placed in an intermidiate vehicle (chevy cobalt)rather than a sub compact which covers my daily 20 dollar rate. Mercury insurance was extremely rude and was blunt to state that they would not incur the charges I was charged for. Some where along the line there was miscommunication, Shannon never told me I should have taken the 25 dollar car back for a 20 dollar a day car. When he stated he took care of the daily rate, I assumed the rate was changed. His story changed stating daily rates cannot be changed. Unfortunately for me, all I have is verbal conversations, they have hard copy paperwork, and recorded disclaimers.

I have paid the 212 dollars, I dont know what other recourse I could possibly take.

Elizabeth of Malibu, CA April 25, 2008

Elizabeth of Malibu CA (04/25/08)
I was rear ended while stopped at a traffic light 2 weeks ago. The insured admited fault in front of a witness at the scene. Two weeks have passed with no real action by Mercury. They sent a letter indicating they are investigating coverage but the driver showed me proof of coverage at the scene. The car is my business vehicle and is not safe to drive (suspect a leak in the gas tank). It is a lease vehicle and the stalling from Mercury began when I indicated I would be filing a diminished value claim.

Mercury agreed to assess the damage (on 4.22) and are not responding to inquiries about the status or the individual who is conducting the continued investigation. This vehicle needs to be fixed and I need a comprable rental to continue conduting business. I am starting the small claims process to sue Mercury, the driver, the owner of the vehicle if necessary.

No injuries. Unsafe vehicle I am afraid to drive therefore impacting my ability to run my business as effiently. Physical damage is 8-10K according to a friend mechanic. Unsure what the diminished value of the lease at this time.

Josh of Redondo Beach, CA March 10, 2008

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Follow us on Twitter.

Back to the top |