|
Christa of Atascadero CA (06/27/08)
A teenager ran a red light, smashed my car, I was out of a car for 3 months with a rental when it was only supposed to be 30 days, when I finally got my car back, I got charged $2900 for the rental car as they claimed they wouldn't cover certain days/amt even though it was comparable, then when I got my car back it wasn't fixed all the way and I had to return twice and pay out of pocket over $500 to get the items fixed.
It's been over a year and I finally got refunded the $500+ for the repairs. I am a single mom with two kids who was hit by a fully insured driver, as I was also fully insured, and to hit someone who was out of a car for that amount of time when they are a multi-million dollar company is a tragedy!
Very emotional, stressed on bills, hard time paying mortgage, had to borrower money and use credit cards
Marlon of Inglewood CA (06/12/08)
I rented a car thru enterprise rent a car ( without a reservation thru my insurer Mercury )on Friday April 18, 2008 at a rate of 25 dollars a day. My coverage is 20 dollars a day and the enterprise rep. told me to call my adjuster to fix my daily rate, I did as the rep asked the following Monday and got a response from Shannon ( my adjuster) stating all was taken care of.
Fast forward to May 16, 2008, I return the rental to enterprise only to find out i was charged 212 dollars to my credit card ( i didnt know about this until i received my statement on 06-06-08 ) Shannon stated he explained my coverage and I knew what I was responsible for during the recorded disclaimer process. Off the record when we first spoke, he verbally said whether I had an appointment or not I couldve rented a car with the claim number given.
In conclusion, enterprise stated that their staff are not trained to assume that mercury can change daily rates and that I was placed in an intermidiate vehicle (chevy cobalt)rather than a sub compact which covers my daily 20 dollar rate. Mercury insurance was extremely rude and was blunt to state that they would not incur the charges I was charged for. Some where along the line there was miscommunication, Shannon never told me I should have taken the 25 dollar car back for a 20 dollar a day car. When he stated he took care of the daily rate, I assumed the rate was changed. His story changed stating daily rates cannot be changed. Unfortunately for me, all I have is verbal conversations, they have hard copy paperwork, and recorded disclaimers.
I have paid the 212 dollars, I dont know what other recourse I could possibly take.
Elizabeth of Malibu CA (04/25/08)
I was rear ended while stopped at a traffic light 2 weeks ago. The insured admited fault in front of a witness at the scene. Two weeks have passed with no real action by Mercury. They sent a letter indicating they are investigating coverage but the driver showed me proof of coverage at the scene. The car is my business vehicle and is not safe to drive (suspect a leak in the gas tank). It is a lease vehicle and the stalling from Mercury began when I indicated I would be filing a diminished value claim.
Mercury agreed to assess the damage (on 4.22) and are not responding to inquiries about the status or the individual who is conducting the continued investigation. This vehicle needs to be fixed and I need a comprable rental to continue conduting business. I am starting the small claims process to sue Mercury, the driver, the owner of the vehicle if necessary.
No injuries. Unsafe vehicle I am afraid to drive therefore impacting my ability to run my business as effiently. Physical damage is $8-10K according to a friend mechanic. Unsure what the diminished value of the lease at this time.
Josh of Redondo Beach CA (03/10/08)
Mercury refused to pay my damages and made the medical lien process take so long that I now will live with my injuries for the rest of my life without compensation. I was hit by a drunk driver on April 29, 2007, while on my bicycle on the sidewalk! My attorneys have dragged their feet, and now I am never going to recover anything!
I am unable to work still, daily pain and suffering, mental distress, can't get a job due to my injuries, probably will wind up on the street as homeless when my family gets tired of helping.
Jesse of Monarch Beach CA (02/12/08)
My car was rear-ended, sitting at a red light--December 2007. From the time of the collision until present, Mercury has stalled and battled with the auto body shop. Coming to no agreement with the price to fix, Mercury has now pulled my rental car. The Mercury reps have been of no help, providing no explanation.
My neck and back were hurt in the collision. My car was damaged approx. $10,000.
Lou of Gardena CA (05/29/07)
In March 2006, our van got into a multiple car accident. The insurance company of the car that caused the accident was Mercury Insurance. We needed the van, so we had it fixed as we were told, it will take a while to get the insurance money.
The total damage was over $4000. We send the police report, as well as the copy of the bill to Mercury Insurance.
When we follow-up, Mercury's rep said that they are still determining how much is the claim from the other cars. They need to hear from the other party for them to pay up the claims. We get a form letter from them saying that they are still working on this case. It has been over a year. We thought that's the reason why we have insurance -- to cover cases like this.
Lisa of Templeton CA (05/29/07)
I was rear-ended by a Mercury Insurance insured on 4/1/06.
My medical expenses were $1,895.00 which I still owe to my insurance company because Mercury did not respond is due time for me to take care of my injuries. I have spent many hours getting the insured to file a claim in the first place and gathering documentation to why I was injured and then when my car was supposedly finished it wasn't and I had to go get it repaired at another place. Mercury is claiming I wasn't hit hard enough to be injured and they are only going to pay a minimal amount for my time and pain and suffering. At first all they offered was $2,000. I countered with $4,000 to start. They upped their amount to $2,500 and are standing firm. I would really like $3,500 for all this time and countless letters I have typed.
Jason of San Marcos CA (05/28/07)
My car engine was tampered with, a VW Volkswagen covered by my policy malicious mischief comprehensive claim. The car originally only needed a valve job and I took it to repair four time in month because it overheated. Mercury still refusing to perform the valve job, claiming it only needed tune ups. The motor damage needing a long block Mercury sent another inspector out to manufacture their own evidence and prove the car wasn’t tampered with and all the damage to the motor was a oil leak none of the mechanics I had taken the car to four times noticed. Its been four months since I opened the claim and my car still in repair in addition the extras I purchased such as the towing reimbursement and rental car policy, I was only reimbursed 30.00 of the 450.00 I spent on towing, and they stopped paying the direct billing for the rental car unknowing that when I returned it I needed to pay $800.00 to the rental car agency. Now I’m taking both the rental car agency Enterprise Rent-A-Car and Mercury to civil court for breach of contract, a hidden arbitration agreement in the Mercury policy they filed motion to compel arbitration.
Jason of Escondido CA (03/09/07)
My engine was maintained routinely and recently paid tuned up before malfunction due to tampering caused it to seize. The mechanic who maintained it knew upon immediate inspection it was tampering vandalism. Mercury sent their own inspectors out arguing the claim and the malfunction only needed valve adjustments below the deductible. The car would not run over 35-40 miles per hour and eventually completely seized, I taken to another mechanic and Mercury send their own mechanic to still arguing after almost three months the engine was not tampered with and the car was in perfect running condition with now oil leaks just seized due to abnormal wear and tare?
Jason of Escondido CA (02/25/07)
My car engine timing was illegally tampered causing severe engine damage to valves and motor.
Months later and Mercury is still determining if I had valid claim after sending their inspector to see the vehicle several times. They claimed the vehicle only needed minor repairs despite the mechanics suggestion of an engine rebuild. I paid several hundred dollars in towing expenses and minor repairs below deductible to the vehicle based on Mercury's inspectors advise to mechanics. They advised a new clutch and discovered later they made repairs to the engine without my consent. The cluthc malfunctioned later, Mercury avoided repairs above deductible returning the car to the shop several times only days later having same problem with engine, later the engine seized after fifth malfunction to vehicle and return to mechanic. The mechanic who was repairing the vehicle sent Mercury's check back. I took the car to another mechanic who sent estimates to Mercury who tried to send me unsolicited check for approximately 2,000 less then the repairs. The new mechanic complained to me Mercury tried same to send a check to the new mechanic unsolicited. Mercury has threatened twice to take the rental car claiming my car is not in repair still waiting for Mercury to approve the claim again at new mechanics. After stating the rental was valid for thirty days rented on 02/05/07 they claimed it was due back on 02/12/2007 they contacted the rental car company on 02/22/2007 and claim I owe a back billing from 02/15/2007. Mercury has not paid for any repairs or reimbursements any towing expenses according to my policy stating my Visa card bills are invalid proof of towing expenses and original bills are not legible carbon copies. Now 02/22/07 approving my claim they stated Mercury needs me to pay $300.00 for an engine 'tear down'? It is not covered by my policy to re-inspect the vehicle before approving my claim. Mercury has approved and withdrawn their approval of my claim to damages several times and has not paid for anything other than a rental car they claim I owe money that taken them a month after the claim to issue.
Paul of Oaklyn NJ (02/24/06)
Our automobiles were covered by Mercury Insurance for two years. We originally went to Mercury because of the price.
Recently, my vehicle was hit from behind by an uninsured driver while I was sitting in stopped traffic. My car could not be driven away, so it had to be towed. We had Uninsured/Underinsured motorists coverage on our policy. My car sat in the auto body shop for two-and-a-half months before Mercury paid out.
I had to report the other party to the police and have the prosecutor get my deductible back for me. In two-and-a-half months time, I must have made about thirty phone calls trying to get my claim expedited. I finally had to go two levels over my adjuster's head in order to get some results. I will never recommend Mercury to anyone. For the money you may save, you will pay back when and if you file a claim with them.
Rita of Palm Springs CA (12/02/05)
Merrill Lynch sent me an unsolicited credit card. I never called to activate it, nor did I ever use it, but they billed me for the card anyway and turned the matter over to an attorney. I wrote to and spoke to the attorney informing him of the situation. He has not turned it over to a collection agency and it's on my credit.
Can't get this off my credit.
George of Fullerton CA (9/26/03):
Wrecked my car on my birthday. Was given a citation for DUI. Called Mercury insurance claims dept. the next day, was told I needed to call back tomorrow. Called then, was given a claim number and told someone would call me basck on Monday. Monday came and went, I called on Tues., they said that the claim number I was given was not a good number, they issued a new one and said someone would call me the next day. On Thurs, I called and they said my claim got lost. Was assigned a new one.
Long story short, it's been 2 1/2 months, they sent me a non-solicited "final settlement" check for $1500 less than we dicussed. The main argument on their side is I was "driving drunk." Will not listen to anyone concerning the dismissal of all charges on the DUI. Two of their reps told me that it doesn't matter - I was drunk, because there were beer bottles in my car when the adjuster looked at it. Their problem is they did not look at the car for more than 7 days after the incident, and the tow lot is not secured. etc.
This is the third different claim from me in 4 years, both homeowner and auto. Nonacceptable experiences also.
Well, we hate to say it but George is lucky to have any insurance. It wasn't the insurance company that drank those beers and smashed up his car. Nor, we suspect, was it the insurance company that caused the other two claims he refers to. Anyone who files three claims in four years will find insurance companies becoming testy.
Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.
|
