Kemper - Auto

Worst insurance to deal with for Home insurance. They asked me to send estimates by contractors for roof replacement. They only allowed for $8000 and change according to a pricing program they have. Not only that no company in my area coming with less than $12000, but they are also off on square footage and even the Craigslist guy is more than them.

They are not accepting any company except for the Craigslist person who has no details on what he will be doing and said that this is between him and me. They keep asking for details from other companies but when they send them details, they refuse it. I sent Sears, American roofing, and Allied. I have to pay the difference on a claim that the insurance should be covering according to the rules. The leak is caused by wind and the damage is getting worse to the house.

My son was rear ended by a Kemper "insured" and Kemper has denied the claim after taking over a month. Their insured had an active--and paid in full liability, comprehensive and collision coverage policy listed on another vehicle, but was driving his father's when the accident happened. Kemper says that since he wasn't driving the listed vehicle, they are not responsible. After waiting over a month, we are having to go through our own insurance carrier and file as an uninsured motorist claim. Our carrier also said that Kemper should have taken care of it and was astounded that they denied it.

I am writing in regards to a situation in which Kemper Auto and Home Insurance Company not only deceived me as a customer, but put me in financial hardship as well. I have had my automobile insured by Kemper for two years now. On 12-05-05, I was involved in a car accident in the city of Riverside CA. Although I do not agree with the outcome of blame pertaining to the accident, I have since accepted it for what it is. However, when I began my search for new auto insurance coverage a week ago, it was brought to my attention from a representative from AAA that I was given two points on my driving record for the above mentioned incident. After much questioning and distress, the AAA representative informed me that Kemper decided to settle with the “not at fault individual” from my collision, as he claimed whiplash injury. As a result of their hasty settling, and my lack of knowledge of the circumstances, I was automatically given an additional point on my driving record. The only correspondence I received was a simple letter explaining that they had deemed me the responsible party in the collision. Nothing about injury claim or additional points to me driving record were ever provided. I have now been driving for a year and a half with this information on my driving record. I was told at the time that the total damage was less than minimal, and no major consequences would result. They had an adjuster look at my truck, and in his report he claimed that there was damage to my front bumper. However, this minor scratch happened in a parking lot shortly after I purchased the vehicle. Due to the lack of attention, communication, and professionalism, I am forced to stay with Kemper and pay an outrageous premium, as no other insurance company will insure me.