Kaiser Permanente Insurance Reviews

I believe due to the latest lawsuit which cost Kaiser Permanente millions of dollars due to fraudulent conducting unnecessary tests. Is why they doubled their copays for procedures needed.. Compared to Humana and other senior plans. Been with Kaiser for 8 years. And definitely will be changing

Worst hospital. They do not help with specific chronic health conditions and won’t send you out either. Patents are left to suffer.

I would give a no star for Kaiser, the abuse we have been thru, I left, in fear of drs, now 3 surgeries saved my life on another plan. I was dying. They laughed at me, zubcof, screaming, and 16 years of torture I thought was normal. They will never be in my life, where I am at now, is fast, caring, a blessing. Drs are doing 1 by 1. Let's say I need colonoscopy, no wait for next month, it goes on and on. They will get their money back that they owed in billions of dollars, watch out. Poor staff is pushed to pull people in and out fast.

I write this review within the context of the American healthcare system, which is a mess. I always try to keep that in mind when discussing healthcare providers. I came over to KP from the Provident system, which I found exacerbating and expensive. And that’s about the nicest thing I can say. The Kaiser system is not too hard to navigate and communication with providers works pretty well. It’s sort of one-stop shopping and that works for me, but wait times for appointments can be ridiculous. However, once you get through to the actual healthcare, you’ll find that the people are exceptional. From primary care to urgent care and the specialists, even the admin people, I always leave my interactions feeling like these people were talking to ME, not just the next guy on the list. They listen and respond like they actually care. I feel that they lay out the situation and the options in a professional manner, but one that a layperson can understand.

Kaiser the worst health insurance ever, I had a problem in my kidney for years, never follow up, Actually Dr always denies it's my kidney. It give me so many health problems for years. After too many exams lab test etc through 5 years... Finally Kaiser will give me treatment but still denied the problem is the kidney, will be on April after Easter week, 2026.

The service from Kaiser has gone way downhill. Even the website is screwed up.

On 18 March 2026 at 7:58 a.m. and 7:59 a.m., I sent secure messages to two of my treating physicians—Dr. **, and Dr. **—requesting updated Verification of Treatment (VOT) letters in support of my Reasonable Accommodation recertification. This was not a new request; both physicians have provided these documents for me in the past.

If you like jumping through hoops to get your medical needs addressed this is the place for you. Waiting 4 weeks and counting simply to see a chiropractor under my insurance. Firstly jumping through hoops justify the need, which is ridiculous, but then waiting for a decision on the matter only to find out that the decision was made based upon incorrect information. Everything was within KP so how there is a disconnect as to the facts of the matter blows my mind.

Neither the hospital system nor the insurance known as Kaiser Permanente should continue to exist. They are irresponsible, inadequately trained, and supremely interested in making money over patient care. Never, ever become their patient, and advise those you love to get as far away from them as quickly as possible.

I have had hematoma on my left breast for last 10 months and recently my primary care referred me to radiology for ultrasound and mammogram. I have not received an appointment and 72 hours have passed.

I have literally switched my primary care provider at Kaiser 3 times and each time a "thug" shows up and tries to bully me into their "program" of taking cheap, generic medications sources from overseas. They treat you as if you are uneducated and have low brain capacity... literally every Kaiser Dr. assumes patients are stupid. Just because I didn't go to medical school doesn't mean I have a low IQ or I'm a stupid individual. They are patronizing and end up extremely angry if you try to challenge them or advocate for yourself. At the 15 minute mark, they say "sorry your time is up" and they leave you high and dry. You're just a number at Kaiser, not a patient!

They take your money and then refuse service. You'll pretty much never see the same doctor twice because the turn over is so high. The doctors can't take how they limit patient care. It takes a year to schedule anything of importance, colonoscopy, spine injection, eye exam (and 3-4 months for the glasses post exam). They are horrid. They DENY coverage if they have a strike ongoing. I guess it looks better on their medicare stats to say the prescription wasn't medically necessary than to say we are collecting your money--but closed due to a strike. THE WORST. THEY ARE THE WORST. And don't bother w their grievance system. It's just them approving themselves. Just call Medicare to file your complaints. They have a special desk and try to keep Medicare happy. It's the ONLY thing that works.

I want to cancel this insurance completely. As a patient and a buyer of any product or service you should always know the price you have to pay upfront before anything. If the price is doable then ok. But if you're later charged astronomical insane 1000s of dollars out of pocket then I got a big big huge problem with that. It's really unfair and I believe criminal.

I broke my kneecap in 2000 and was in severe pain in 2020. The chief of orthopedics, Dr. **, said it was slight arthritis and refused to do surgery. I switched to Blue Cross and the doctor at UCLA, Dr. **, got me in right away for a replacement, saying it was urgent. I complained to Kaiser and the chief of orthopedics was obviously angry.

I had Kaiser for 5 yrs. 2 births, children’s surgeries, emergency visits. All fine, low bar quality. I did like the ability to call one number for all appointments and the app for all communications/records. I realized that their care silos were a risk to my health as opposed to benefiting in two occasions-urgent care(within a day or two care) was an all day wait in a room with people suffering all sorts of gross and scary illnesses. Then the second incident was an odd bump that ruptured under my skin on my skull, very painful. It took 6 weeks to finally get to dermatology, w/ 4 visits prior just getting shuffled around with misleading care (actually making it worse).

UNBELIEVABLY HEARTLESS, DISHONEST, and SCAMMY.

I’ve been a member of Kaiser Permanente for over 20 years. I’ve had amazing doctors nurse practitioners, nurses.. I’ve also had the absolute opposite. Unfortunately, it’s a rotating door for doctors. You’re lucky if you can have it family practitioner for three year period. Whether you’re in Denver Lone Tree or Pueblo Colorado.. you also need to understand Kaiser Permanente does surgeries teaching hospitals. Schedule surgeries like back surgery specially surgeries your surgeon will be there unfortunately any trauma or giving birth will be oversee or can be oversee with interns with a doctor teacher overseeing in the corner of the hospital room.

I have been trying to schedule an appointment, and the automated system keeps saying, no available appointments. I called and spoke with a Registered Nurse and he told me, sorry no appointments available. He suggested, call in a couple of days to see if there is something available. Bad services, use to be so easy to schedule an appointment, now it is a nightmare! They suck!

Spoke to a representative and they explained a bit of information I was misunderstanding and assisted me. Definitely need a better call queue system, but my experience with the staff at my local Kaiser location has been excellent.

I totally agree that there should be a zero rating option for reviewers. My experience with Kaiser Permanente has been bad. I've been trying to get my son's test results for the past 3 weeks but the site has been down. I called the number (1-800-556-7677) as stated in the temporarily unavailable message but was put on hold for more than an hour!!! I had to hang up. Are you kidding me? This is not temporary unavailability if it's more than three weeks.

0 stars should be an option. worst organization on the planet. CAN'T reach a human to speak to. They never respond to messages through their patient portal. Kaiser=Dumpster Fire. Wait, that's being unfair to a dumpster fire.

Between doctors who refuse to make simple diagnoses, and a medicare department that does not follow through on applications, I'd steer clear of this health care organization. Due to their negligence and lack of interest in me as their patient, I have endured unnecessary suffering and a lapse in health care coverage as I transition to retirement. I've been under their coverage for most of my adult life, but in the last 10 years, they've really declined in quality. I'm grateful to now have the opportunity to find a new health care organization that I can trust.

So I joined Kaiser in 2022 thinking that it was a great HMO and did. I discover something completely different. Their doctors are so overcrowded they quit taking patients. It took me a month to get a doctor that I could actually call my own primary physician. Shortly after I found him he retired. I asked him why he told me that Kaiser was putting more patience on him than he could handle so he retired. Could not find another physician for a little while 'cause all the doctors in my area were full. I contacted member services. They could not help me either in my area. There was no doctors for me to join with as my primary physician.

I’ve had Kaiser for many years, but in the last two years their services and billing practices have changed significantly, and not for the better. They’ve become very sneaky with how they charge, finding any excuse to add extra fees or even double-charge. During my annual checkup, I asked my doctor about an issue with my knee, and weeks later I received a bill because they now charge per question. Then I went to urgent care, for an issue with my eye, but my BP was high and even though I explained that my high BP just needed a few minutes for my medication to work, they immediately sent me to the emergency room. I ended up sitting there for two hours only to be sent home with a much bigger bill, and no help at all. Overall, this is not a health insurance provider I can recommend based on my recent experiences.

I wish there was an option for a negative star because I would have gone with that. Kaiser is the the worst medical experience I ever had. The doctor neglected to issue a refill for my son's medication for 2 1/2 weeks. When he finally got around to it the medication was out of stock. Kaiser would not order the medication and ship it to us. I had to call around to find a source that had it. When a place was found the doctor refused to release the medication and only sent it to a KP pharmacy that closed before I am able to get off work. So now my choice is to jeopardize my job to get to a pharmacy 2 hrs away from work or not give my son his medication.

I had Kaiser for the last 4 years. Recently, I got switched to a different doctor, Ruksaana **. I drove 45 minutes to Kaiser in Sacramento for a yearly check-up. I don't know if it is because of Kaiser's new policy or what, the doctor refused to provide me prescription and basic lab tests. I told her that I start having allergy, she told me I can get the medicine over the counter. I asked her to order basic blood lab tests, she told me that she reviewed my old lab tests from last year and because I am only 33 years old, the system indicates that I don't need another lab test. So basically, I don't even know why I need to pay for the insurance.

Kaiser’s autism treatment has been disappointing. My child’s therapy provider, Discover Hope, was unprofessional — the teacher was often on the phone and didn’t bring any toys or teaching tools. When we ended that service, Kaiser couldn’t provide a new therapy option. I had a much better experience with Aetna insurance before, so I plan to switch back next year.

You get the constant runaround. I'm immunocompromised and they won't cover my covid vaccine and are making difficult to get. This company constantly lies and the workers are lazy. The pharmacists harass me because they don't want me on the medication I'm on and keep trying to switch me to shitter medications. I can't express how much I hate Kaiser Permanente. I hope you guys go under.

My experience of having Kaiser for 2 years now. I will start with what Iiked best. I loved my Dr the first time I met her, but each appointment got worse. She would say she was getting referrals for Acupuncture and I when I followed up on not hearing about it, I was made to think it was never mentioned. In my last appointment with her she kept telling me how she was late for something and then proceeded to rush through the appointment. Got a referral to the joke of a dermatologist that couldn't diagnose a rash on my hands and fingernails and proceeded to tell me it's not affecting my fingernails. This same rash I have been seen for 5 times, 7 prescriptions and everything made it worse, quit all of them suffered through the hand rash and my nail tech say me wearing gloves and I showed her my hands and she told me to soak them in fresh squeeze lemon and salt twice a day. My rash was healed in 3 days.

When I arrived at the Whittier Orchard Urgent Care center, right before their opening time, there was a very long line. I thought I'd be there for hours but the line subsided, and I arrived at the registration/check-in process faster than expected. The registration/check-in process indicated I'd be waiting an hour before being seen for my condition but it took less than 10 minutes to be seen, which was surprising. I was in a doctor's room, waiting to be seen and treated. I was treated for a cyst and was out of the facility in less than an hour--amazing! The doctor and nurses did a great job of handling my issue and being efficient and timely about it. Later that day, a nurse from my local clinic called me to arrange a follow-up visit. Overall, my experience with Kaiser has been great, with no issues, and I really appreciate the fast responses and efficiencies employed.

All I can say is I wouldn’t. They pick and choose who they treat! I was told I had to had sepsis or completely blocked before they’d remove my gallbladder. So almost dead! I had the Kaiser Medicare plan. So don’t do it. They are great if you are rarely sick. But if it gets costly for them you are doomed! I had them for 40 years and they’ve gone way down hill! I left at open enrollment. They misdiagnosed my daughter and thank god she requested a second opinion. She almost died of an aneurysm above her eye. They had said she had an eye problem. Well not an eye problem! I’d be careful. I don’t know who’s getting out of medical school now or who they hire based on what but it’s not the same as it was!

While Kaiser may sometimes be less expensive, you get what you pay for. You will see a different random doctor each time and will not have access to specialists without a lengthy process of going through PA's and ARNP'S. Scheduling is a nightmare, access is limited and locations are far and few between. Things NEVER smoothly. Appointments rarely run on time, my last 3 have been more than an hour late each. Communication is conflicting, erroneous or nonexistent.

Review for Kaiser Permanente. I am deeply disappointed with my recent experience at Kaiser Permanente. After finally finding a medication that worked well for me—after trying several others that did not—I was suddenly taken off it without a clear reason. Now, I’m being told I have to try yet another medication, not knowing if it will even work or how it will affect me.

Today 10/14/2025, my baby had a dental procedure done. My baby is a Kaiser patient since he was born. Today was the first time that we had the worse customer service from an anesthesiologist, his name is Selario, right after my baby came out from a procedure, he spoke to me with a really bad attitude because we didn't had the ventilator adapter, l am not sure what happens during the procedure, but he was in a very bad mood. My baby ventilator got switched few months ago from his supply company, so l didn't know that the adapter wasn't in his vent since my baby does not use oxygen.

I want to give two amazing people from Kaiser Permanente, a full blown JOB WELL DONE. The first person is in the mri dept. in San Leandro, I think her name was MILLIE. I am having problems seeing and she took it upon herself to grab my hand and lead me to the right dept.. Her kindness and expertise was in full evidence and I would have been struggling if not for her. The second person, named Sonia **, went out of her way when I finished my mri to take me to lab, she informed the people she was working with that she was going to walk me to the lab. I told her, I probably could make it myself, but she insisted on taking me. She went way beyond the call of duty and I am very grateful for her efforts.

0 stars wasn't an option. There is no congruency between Kaiser and affiliate doctors, and very minimal options outside of Atlanta. I have to travel an hour for something as simple as lab work. Speak to 3 people, get 3 different sets of instructions. It's the worst, most expensive insurance I have ever had.

I WILL NOT STOP filing complaint against Kaiser- this has been the most ridiculous experience of my life- ! I need surgery on my left shoulder. I had to apply for a payment plan to pay past medical bills. I could not get the medications for my shoulder injury through lies and deception. I finally got the medication a month later. I filed a complaint with the BBB. I filed a complaint with Kaiser- and received an apology-only- which is no good or use to me. I had to undergo double x-rays of the same area- as kaiser could not schedule an Emg apt.

Kaiser Permanente failed me on every level — as a patient, a caregiver, and a human being. Despite documented medical necessity and clear NCCN treatment guidelines, they repeatedly denied essential care, delayed authorizations, and ignored urgent referrals. Their actions caused unnecessary suffering and violated my right to timely, appropriate treatment. When I finally obtained proof of their violations, there was still no accountability or transparency. Patients deserve a healthcare system that values life over bureaucracy — Kaiser does not.

I had my same doctor for over 15 years cause I really don't go to the doctor that much, even though I am a senior. But I will tell you when I needed help. She would just gaslight me. I begged to beg and begged for an iron panel to be done because even though I'm a senior and I don't have regular, you know what I still had Low iron ferritin issues, my whole life, and I'm not gonna take an iron supplement being a senior if I don't show Labs showing I need it. So I finally just dumped her and went to another doctor and told him why I dumped her, and he ran some iron labs so when they came back, yep, my iron serum was Low. I'm only saturating 13%, which is ridiculous. But he never even said to take an iron supplement, so he's gaslighting me too. What is going on? I'm ready to jump ship on this guy too!! I wonder how they get five stars that they tell you they got five stars, because I've never had a five-star moment.

I have been a Kaiser patient for over 2 decades and the quality of care steaming from support staff to all departments, Kaiser is systematically failing me as a patient, I tell them what's wrong and they pick the part of what I am saying that's important to them, failing to listen and hear your patients and then work together as the team you pride yourself on, patients wouldn't feel lost, unimportant, or seriously. KAISER, YOU NEED TO BETTER AND STOP APOLOGIZING FOR THINGS YOU HAVE NO INTENTION ON CHANGING. I wouldn't recommend my mortal enemy dying of cancer to come to your establishment.