Kaiser Permanente Insurance

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Rose of Woodland, CA November 29, 2007

I'd had two miscarriages, and two Kaiser Permanente doctors didn't treat as high risk pregnancy at 37 years of age. One doctor told me I could get hit by a bus tomorrow along with the rest of my family, when I had a concern about the cord being wrapped around my baby's neck at 7 and a 1/2 months pregnant. I finally had a c-section after my water broke but no delivery after 24 hours.

After a day I got cellulitis; nobody told me what it was until a nurse slipped and told me. My legs and stomach became so huge and a large amount of pain caused me to cry for three days, and theyonly gave me 1 to 2 Vicodin for pain. After 3 days they gave me antibiotics interveniously, tried several ones; then 2 together got rid of most of it. After 1 week I was sent home with different antibiotics and vicodin; these other antibiotics did not work, and I got it again and had to go to the ER, costing more money. They put me 6 different antibiotics, and this after I kept telling them the whole time, what worked in the hospital. Spent over 300 in doctor fees and antibiotics that did not work. Have blood in stomach from c-section that still hurts, and they won't prescribe any more pain med, saying I will get addicted.

They have cut me off all together. Now I'm getting severe headaches, and the headache clinic has not even contacted me. I have been falling down having chest pains and not being able to see properly. I cry just coming out of the appt. because they tell me to leave, and they say my pain should be done with. The doctor tried to prescribe something else, but I have no more money to pay for something that might not work. I take vicodin for migranes already and never got addicted; it's in my records. I would go to a different place but my husband's work only is limited to certain plans, and the only other one didn't pan out. 

Anonymous of Redwood City, CA October 2, 2007

If you have cancer, do NOT go to Kaiser. I'm stuck with Kaiser because of insurance. My oncologist does NOT follow up with me with my questions unless they receive several calls from me. She is more reactive than proactive with my case (good thing I am in the medical field so I can suggests things that she could do for me, rather than wait for her to do it). She started me on my chemotherapy without letting me know (the plan was to hold chemotherapy, next thing you know, I receive this phone call from them that I'm starting chemotherapy in 2 days!!). I called her up, but she had gone on vacation for 2 weeks!!

C of Redwood City, CA October 2, 2007

Avoid Kaiser as much as you can! I had surgery 4 months ago and was hospitalized, and they collected the fees for that. Last month, I had another ourpatient surgery and was charged regular fees because apparently we have not yet met our deductible! We called member services to ask why my payment 4 months ago has not been reflected yet, and they said it takes a while for them to code the charges and submit the payments!! It's been months but their records still do not reflect that I've already met my deductible and should not be charged anymore!!

It is ridiculous because they take our money at the time of the service, yet for them to keep their system updated, it takes forever! In the meantime, patients are continued to be charged unnecessarily (even though they have already met their deductible), because of Kaiser's SLOWNESS!! I mean, what about those patients who do not have any extra money and use their credit cards to pay for services and accrue interests unecessarily (because they were charged unnecessarily!

Linda of Coulterville, CA March 10, 2007

We had Kaiser through his job. Well, after 39 year's of service, Albertson's closed there warehouse, and took away our medical. Well, I applied for Kaiser, and they denied us because we have high blood pressure, which is under control, and we had it when we had kaiser already.

Ron of Loganville, GA March 6, 2006

While enrolling in employer provided healthcare coverage, I mistakenly answered one of the questions on the form incorrect. The question asked whether I, or any of my dependents, had taken prescription drugs in the last twelve (12) months. To the best of my ability, I answered the question "No."

Ten (10) months later, the insurance company discovers the mistake and informs me that not only are they dropping my coverage, but will be billing me for the costs incurred by the plan.

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