My father had long-term care insurance and paid premiums for many years. Then, he had to go to a nursing home. I had the nursing home fax copies of the same bills 3 times, yet John Hancock says they never received them. They refuse to contact my provider which would make it much easier if there was cooperation between the care provider and the insurance company. Also, when they don't receive what they need, they don't contact me. They just wait for weeks/months until I contact them. You never talk to the same rep twice so you have to start all over every time you call. I think my father's premiums were $79.00/month and we haven't been able to collect any money from them. He died on 2/19/12.
Consumer Complaints & Reviews
I found an endowment policy for my grandfather taken out in 1945. He passed away in 1992. I went to claim the policy which is faced value at $500. They told me that over the 54 years, it has only collected $16.01 in interest. Can that be true?
I purchased a long term care insurance plan for my wife and me about ten years ago. We were told by the agent that while our policy could increase now and then due to inflation. He showed us John Hancock's rate increase history and assured us that no more than 10% increase would ever be assessed. After the first year the premiums were increased. No, we received a notice that the premiums for my wife and I will increase another 90%. While we understand the need for gradual rate increases, this is ridiculous. They provided us options, such as reducing benefits, or canceling, which would benefit John Hancock well, since we've paid into this insurance for over ten years.
We feel that John Hancock misled customers on rate increase expectations and now are preying on people who can't afford the premiums, urging them to either cancel or reduce their insurance. It seems to me that this is a good ground for a class action. I would not recommend John Hancock to anyone in the future. Scam artists.
I purchased long term health care form John Hancock back in 2001. In 2010 they raised the premium 23%. In 2012, 77%. Great legal process to take $30,000 from me. Why would any body trust these folks? Buyers, beware. This is how they maintain their profit margins. Oh, one last thing, thank you Ohio for supporting this company.
I did not want to even give one star to my experience! On December 23, 2011 (offices closed for the next 3 days due to the holidays), I received mail notification of a 90% rate increase to my Long Term Healthcare Policy due in 60 days. Included in the notice was reassurance that this increase had been accepted and legalized in the State of Colorado, and that John Hancock encouraged us to use an open enrollment window for coverage changes should we face financial difficulty because of the increase. While this may be "legal" it is certainly shoddy customer service for so many reasons and John Hancock certainly was aware of them all. It creates a true hardship on a fixed income, especially at Christmas and in the tough financial times that already exist.
I carefully and purposely chose the coverage I carry. One of the selling points of the policy was to take it out while you were younger to protect yourself from extremely high premiums. I was told minor increases might occur due to inflation and that I would have the opportunity to increase my coverage to protect myself if that should happen. What did happen was not minor and the emphasis is on decreasing my coverage. Certainly not what I was sold. I will be rethinking who I'll have to carry my insurance, but I am curious as to whether or not any action might be taken for policy holders to soften the increase over a time sequence. We should have been given fair warning of coming changes or at least an incremental adjustment. 90% increase seems very unfair.
When purchasing this insurance, it was said that premium increases were possible but never really happen.This implied that rate increases would be reasonable if ever done. Instead, after almost ten years, my premium increased by 90%. My policy premiums were increased 90%. I had to continue coverage, because at my current age, rates for a new policy were now higher for me. Then the options to reduce the policy cost were limited and didn't match their own projections for future costs. John Hancock only provided limited options to reduce costs at the expense of benefits.
They are a bunch of crooks. I tried to cash in my account and they told me that there were mistakes on the old paper work and that they have to freeze my account. I am now waiting to get a lawyer to get my $26,000 back. Please do yourself a favor and stay away from these people.
I purchased a policy in April of 2010. After paying premiums for just over one year, they informed me that they are submitting for a rate increase of 37%. They say that this is due to changes in their claims experience. It is ridiculous to think that their research and data could be so poor as to require a 37% rate increase after just one year. I believe that they knew such an increase would be required when I purchased the plan, or they are reconstituting their data to justify a rate increase because they are concerned about the performance of their investments that must finance these plans. Either way, I feel I was misled when I purchased the plan, and I am now being defrauded by this company.
I plan to cancel my policy, but when I requested a refund of my premiums, the company refused. They have not come close to meeting reasonable expectations of costs for this type of insurance. This is not like life or health insurance where it is filling a need today. It is purely an investment in the future. If they can get away with a 37% increase after one year, then I have absolutely no idea what this product will cost me by the time I actually use it. This is nothing more than a bait and switch: offer the product at a low price, threaten severe price increases year after year, and pocket the premiums of disgusted customers as they cancel. It is reasonable to demand that they return premiums under these circumstances. In fact, a law requiring reimbursement under such circumstances would be an effective way to get insurance companies to be more honest about the cost of future premiums.
I am an 81-year old man who had a stroke in August 2010. I have long-term care insurance with John Hancock, which has a 60-day waiting period and $150/day reimbursable fund for aides. Although I have had continuous care by aides since my stroke, John Hancock has only reimbursed $2100. They put repeated and different obstacles in the way, requiring information after the fact, i.e.failing to tell me in response to questioning that I had to secure government IDs for aides. Subsequently, Hancock admitted that they neglected to tell me the requirements and waived the information, but still haven't paid. Now they tell me that I had to have specific timesheet forms from John Hancock filled out, not just receipts.
Today, they admitted that they never sent me the timesheet forms. They want me to go back to last August and fill out their forms. In addition, they claimed to have not received, approximately, 4 weeks of bills from me. Only after telling them that I had retained copies did they find them. It became suspicious to me. When I spoke with them recently and we reviewed the deductible period, they admitted that they had deducted 72 days instead of 60 days. I still haven't seen that money.
My mother purchased a comprehensive individual long-term care insurance policy in March 29, 2002. She has paid her premiums annually--in full and on time. Her policy has a sixty-day elimination period. On July 5th of 2010, she was rushed to the hospital in a coma. She was released from the hospital in July 15th. She is in need of a 24-hour care, which is being provided. I opened her case with John Hancock by phone on July 15th, at 3:10 PM, and I spoke with Freesia. The billing statement has been submitted all along. John Hancock is not paying the reimbursement checks. The first check we received was issued in February 16, 2011, in the amount of $2,520.00.
I have made numerous phone calls with wait times in the range of 45 minutes. I have left over fifteen voice mails. I have sent several emails to the management, who responded that someone will call me. That has not happened. I have re-submitted the billing statement. I made up my own Excel spreadsheet to send and help explain why they owe us more money. I have sent the spreadsheet and re-submitted the billing statement twice. They have not responded, not even once. We received no calls and no correspondence-- nothing. As of this date, they owe us $22,860.00. Is there a way to get the money they owe us? Thank you.
Life Insurance policy on my father who is now 77 years old. I had been paying 269.01/mo since 1992. In May 2009, I was notified that I needed to make a payment of 1,26.23 in order for the policy not to lapse. Then, once I had paid that, I was told that in order to keep the insurance, the premiums was going up to 823.00/mo. Since I could not afford it, the insurance lapse. This was a flexible premium adjustable life policy. None of the representations made were true.
I lost more than 55,000 that I had paid into to the policy and now my father has no life insurance. The original policy was $100,000. Most of the money went to the cost of insurance. I tried to contact an attorney for a class action law suit but no one was interested.
This is the third time I am dealing with John Hancock annuities. Their legal department has been processing an assignment request for 3 weeks when it was supposed to be done in 10 days. They will now allow customers to speak to their legal department and refuse to give an answer as to when the documentation will be completed. I paid $850,000 in cash for this annuity and when I need service, I can't get it. It's a horrible company to do business with. Never buy their products unless you want to be kicked around and treated poorly.
I have a Life Insurance policy that I had since 1983. Well in 2008, I borrowed against the said policy to have money to live on. I was supposed to pay it back with 6.5% interest. But then, my income went to nothing. So I called John Hancock and one of the customer service employees said I could do pay up Life Insurance and would not have to make any payments or premiums. So I did that on 11/1/2008. I signed the form and sent it back to them. I was sent a letter telling I would be getting a bill and just to not pay them.
Well every time I get a letter, I would call them and they would tell me the same thing. I was told each time that I had $18,000.00 plus any dividend that would be paid into that. January 15, 2010, I received a letter telling me my policy had elapsed and I had only $969.00 in the said policy. I was really upset so I called. I was told that I just had to sign a paper from them saying I wanted the policy reinstated and that I would have to pay $833.00 to reinstate the policy. I was really upset after that. Then they wanted me to fill out a new application to reinstate and I feel that I should not have to or to pay to reinstate the policy. I told them what I wanted and they said if I do not fill out the application, they would not reinstate it. I said, "well, I will turn it over to my attorney". I feel that they lied to me and took the rest of the money. That was supposed to be my family money if I die to pay bill and bury me.
