Humana Health Insurance

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Christy of Independence KY (08/27/08)
The insurance co took off my 2 girls off the insurance 21 and 24 with out notice to me in March. They said they were not full time students when in fact I sent the girls college schedule to them twice before this happened. Humana sent a list of kids for St Elizabeth (employer) to remove from the policy because they are not students. Nobody recieved any notification about the kids being taken off the police. Humana still has not enroled the girls as of 8/26.08

They need to reinstate the girls as of March 08 with no interuption.

Rochonda of Davie, FL August 26, 2008

Rochonda of Davie FL (08/26/08)
If you are looking for a good insurance company, please do not waste your time with Humana! Not only are they the slowest processer ever (4-5 months avg.), they are administratively unorganized and take upto 9 months to deny a claim! Not only that, my claim for a prescription drug called provigil (for narcolepsy) was denied by an OBGYN? Go figure!! They are the worst ever!!!

As a result to not getting my prescription dosage increased my overall well being is affected. It is dangerous for me to drive, hard to stay awake at work, and impossible to study for an exam.

Jenny of Nellysford, VA August 20, 2008

Jenny of Nellysford VA (08/20/08)
It takes Humana an average of slightls over four months to reimburse me for an appointment. I am unable to resolve this issue after an estimated thirty-five phone calls.

I'm spending a large amount of my free tiem dealing with this problem and never getting anywhere. Although this may seem absurd, I usually end up crying by the end a phone call to Humana

Irma of Miami, FL July 19, 2008

Irma of Miami FL (07/19/08)
I filed a claims for surgery almost 1 year ago. My primary insurance already paid, but Humana after speaking to them for the past 8 months on a weekly basis and after 1 million excuses they still have not processed the claim.

I had to pay the Dr. 3000.00 out of pocket.

John of White Castle, LA May 24, 2008

John of White Castle LA (05/24/08)
I subscribed to Humana Part D Medicare Prescription Drug Coverage on 01/01/08. On my application I disclosed all the medication s which I take. Two of them are generics and are very cheap, one is a formulary treatment for type 2 diabetes which, according to their web-site and Medicare, Humana is supposed to cover.

After I refilled the prescription for the first time, I received a letter stating that coverage was being denied and that they would no longer pay for this medication. Their reasoning ws that they did not have a record of a doctor's authorization for this med. My doctor promptly faxed them their form, showing that he had indeed prescribed this treatment.

Another denial letter followed with the same reasoning, stating that I was taking more than the prescrbed dosage. Their little phone person said that their records indicated that I was taking 2.4 prescriptions per month, while the prescribed dosage was one per month. They didn't even know that 2.4 is the monthly dosage in Milliliters and when administered in 10 microgram doses, the 2.4 ml lasts 30 days.

The last straw was when I appealed to Medicare and they said that Humana should be covering this drug and forthwith filed a complaint on my behalf. Humana responded that their pharmacy review committee had decided that I should not be taking this medication and thus they were again denying my claim. Thank God I can afford this medicine on my own, since they have moved from insurance to primary care provider and their pharmacists can override my personal physician's prescriptions. Anyone who wants good health insurance better stay away form Humana as they are running one monumental rip-off.

Linda of Lynchburg, OH May 6, 2008

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