Humana Health Insurance

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Sherri of Bradenton FL (12/10/08)
August 2007 Humanna took my daughter off policy because she wasn't a student anymore, but for the next year insisted she was still on policy and iam still being charged for her. finally in august 2008 some one took the time and finally found the letter they sent me that she was cancelled.

As of september 2008 they showed i had a credit coming of 690.00 for the over charge of my daughter but when they took my october payment out of the bank. they also took 690.00 instead of crediting me so for the last two months ive been trieng to get the 690.00 they took from my accout and 690.00 they owe me for the over charge. for some reason they cant get a check to me so i said apply to nov and dec premium and sent me the extra 85 instead they called me yesterday and said that they only owed me the 690.00 so i owe them for dec payment. they also in may lost all of my records of what i had put towards my prescription deductabe. i called the florida insurance commissioner that time

for a year this company has been taking money they are not intitled to and after a year instead of giving me my money back they take more and wont give it back. my daughter who is 9 months pregnant now was kick off medicade for beening on insurance she really wasnt on and after i finally got some one to find the paper they sent that said she eas canncelled as of august 2007 they stopped the termination. iam not sure what to do and a hundred calls dont seem to help

Ron of Montrose, CO December 1, 2008

Ron of Montrose CO (12/01/08)
I have Humana dental insurance. I am supposed to receive 2 cleanings a year. Due to a switch in dentists I had not had my teeth cleaned for 2 years. I called the company before I went to confirm coverage. I was told that I did not need prior approval as long as it was under 300. The bill was 170 which I paid and then sent to Humana. I was suprised when 2 months later I received a check for 65.

When I called to find out what the problem was, I was told that the usual and normal costs for my area was 65 and that I should have gotten prior approval !! When I asked for their source of this information I was told that they get their rates from an independent company. I asked for that company's name and was told that it was confidential !! Seems they just make up whatever amount they want, otherwise it should be available to the consumer. What's up with this ?? Beware !!!

I am planning on filing a complaint with the state insurance commission but it will probably just be added to the file. It just doesn't seem to me that they play fairly. First, I was told that I didn't need prior approval. Second, I was told I should have gotten prior approval. Third, They won't even give me the source of information that they base their rates on. Bad Business !!

What I was told and what I received were two different amounts. It cost me 105 out of pocket expense.

Mitchell of Ocean, NJ November 24, 2008

Mitchell of Ocean NJ (11/24/08)
i had open heart surgery nov 6th. when i went home nov 10th i filled a prescription for a sleeping pill for 10 days. i followed up with my surgeon on nov 14th aat which time he decided i needed more sleeping pills.

after the pharmacist spent 2 hours on the phone with multiple levels of idiots at humana i spent another hour.

The bottom line is that they will only fill this prescription every 23 days regardless if your first prescription was for just a few pills. Can you imagine how much the healthcare industry at humana spends denying a 5 prescription?

i was left without sleeping medicine for 2 weeks.

Fil of Plano, TX October 27, 2008

Fil of Plano TX (10/27/08)
The Humana Customer Care Agents are poorly trained and barely spell their own name. They just will argue and try to talk over you. They will not pass a call onto their supervisor, and they will disconnect the call if you ask to speak to a supervisor.

Secondly, their mail order pharmacy service will not answer the phone. I have been on hold numerous times for over an hour before I finally hang up. I have yet been able to get the mail in pharmacy. Humana will not do anything about it saying that they are a different company and they cannot do anything about it. The Humana Customer Service Associate will disconnect you if you ask to register a complaint with CMS or with their company. This is on several occasions, and not a one time incident. Today, this is my third attempt to call in the Mail Order service, each time at one hour. Still no answer.

I cannot order my prescription medication required for my health and well being. Secondly, my prescription will expire, and I will have to go my physician to get a new prescription ... each prescription costs me time and money.

David of Springfield, MO September 3, 2008

David of Springfield MO (09/03/08)
I had knee replacement done last month. I am having trouble sleeping. I have tried 6 different pills and I finally found one that works.  When I try to get Humana to help pay for the pills, they tell me that i must take 2 different pills for at least 30 days of each of them before they will consider my request.

What kind of idiot makes rules like this.  This would mean that I must go without sleep for 60 days! How would you like to be told this? It appears that it is time for me to change to a different plan, which is what I plan to do.

Christy of Independence, KY August 27, 2008

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