Health Net

Save up to $379 on Your Auto Insurance. Compare Quotes from Top Providers Now! Find the Best Deal and Apply! - Adv.

Melissa of Cleveland, TN February 17, 2010

I am filing a complaint against Advance Cleanse and Acai Berry Pure ticket for unauthorized debits from my banking account, overcharge of postage, and failure to comply with their own Terms and Conditions. I am requesting a TOTAL REFUND OF 412.77. I have attempted to resolve these matters several times but have been declined.On 1/15/10 I attempted to purchase a 30 day free trial of Advance Cleanse and a 30 day free trial of Acai Berry Pure via the website. Not once did I receive a “Check Out Page.” In fact, the site said our website is not able to process your order, please try again later.

Problem 1. OVER CHARGE OF POSTAGE I called to inform them of the 5 postage charges and requested my order be cancelled. The agent said it would be taken care of and that I was no longer subscribed..

Problem 2. CHARGED FOR UNAUTHORIZED PURCHASES WHICH WERE CANCELLED ON THE SAME DATE OF THE ATTEMPTED ORDERS.On 1/29/10 my bank showed 2 withdrawls of 149.95 and 2 withdrawls of 54.95 by this company. I again called and spoke with Analiza #R068 whom confirmed my cancellation. She also said that I needed to contact the Refund Department in order for the refunds to be handled. This was information that was not given to me on my first call on 1/15/10.

I then called Ace. She confirmed the Cleanse order was cancelled but that the agent from 1/15/10 left no notes concerning my call. She said she was unable to identify the man but gave me a cancellation # dated on the 15th. I then emailed the refund dept.

Problem 3. FAILURE TO COMPLY WITH THIER OWN TERMS AND CONDITIONS.. MY COMMENTS IN PARENTHESIS..1. When you enroll…on the order checkout page (NEVER RECEIVED.)2. We refund all cases …unauthorized transactions (THEIR STAND IS TO DENY REFUND.)3.If you cancel before the end of the fourteen 14 day trial period, you will not be charged the one time Membership Fee. (I WAS CHARGED 2 FEES OF 169.95, 2 FEES OF 54.95 AND CANCELLED ON DAY 1.

denise of Sacramento, CA February 10, 2010

In trying to set up a new doctor for my daughter, I could hardly understand the person who was taking information. This happens more and more and it is very difficult to communicate with these people who have such strong accents. Maybe they are qualified on paper, but talking on the phone is another story. It is very distressing to deal with people who cannot communicate well with the public.

Ronald of Torrance, CA February 1, 2010

Wife in sevire pain. Doctor requested an MRI to determine cause. Healthnet denied. Appeal sent (urgent) on 1/8/10. As of 2/1/10 no response, and no one responsible.

Carl of Aptos, CA October 17, 2009

I am writing because I have exhausted all of the normal channels for receiving support from Health-Net. For the last seven months, I have been trying to help my 86 year old mother receive status and reimbursement on a claim made in February, 2009. At that time, my father was released from a skilled nursing facility and required medical equipment upon return to his home. The discharge coordinator at the skilled nursing facility (Manor Care in Walnut Creek, California) directed me to a specific medical supply company and advised that HealthNet would pay for the required equipment. The medical supply company told me that they would confirm clearance from Affinity Medical Group (the medical group for my father's primary physician).

A few days later the equipment arrived but we were required to make payment and were told we would be reimbursed after sending the receipts. I made initial contact with HealthNet in April and they advised me that they were working on the claim and asked me to allow additional time. This was not my initial understanding but since I was not at home when the equipment was received, it was necessary to just accept as it is.

I assumed that the process would take a few months but when no progress had been made by August (after my father's death in July), I made contact with HealthNet. At that time, they told me that they needed another month and that I would be contacted. I followed up in September and was told that "they need 'these' codes". Two months later, I have no idea what "these codes" are or who is supposed to provide them. The HealthNet representative (a supervisor named Carolina) promised to "fast track" my mother's claim and then I would hear something in a week. When that week passed, I had to initiate contact, and Carolina told me she needed 7 - 10 more days. Eight days had passed since that contact and I called to learn that HealthNet is "still working on it and Carolina will call me on Monday, October 19th (more than 20 days since Carolina committed to "fast track" the claim). With each call, I have spent nearly an hour or more on the phone.

My mother is a recent widow who is trying to get an understanding of her finances and make decisions for the rest of her life. She has not lived on her own since World War II. It is completely unreasonable that she should be held back by a claim sent to HealthNet almost 9 months ago and HealthNet's tactics are completely out of line. In reality, this is only creating stress which will only add to the depression that she is already facing. Frankly, I fear that this will go on so long that HealthNet will claim that too much time has passed for payment. If an error was made by someone else, HealthNet as gatekeeper should work with that provider. My mother should not be responsible if we followed the directions of our provider. At this point, I have not been provided with any information about the reason for the delay in processing this claim.

This claim is for around 700.00. By failing to respond as committed, it is likely that HealthNet is expending more that this amount in customer service and administrative time. That is not to mention the "good will" loss. I hope that there is something that you can do to move this item along. I am at my wits end with the hurdles and missed promises from HealthNet.

Stephen of San Diego, CA October 2, 2009

In approx 2000 I was diagnosed with a gastrointestinal problem. For over 9 years this problem was in check with a medication called Protonix 40MG . In July of 2009 , HealthNet informed me this drug was not on their formulary and I MUST change prescriptions to another drug. Aciphex was chosen. Very quickly I was starting to be ill with Diarrea, gas , dizzyness and loss of weight. I passed out one day and saw my doctor as quick as I could Oct22/09. I then began an ordeal trying to get the protonix reinstated. I also found that during this time I had also had a heart attack and now have a 100% blockage in my LAD artery to my heart. The Gastrointestinal problem associated with the chage in Medicine has caused internal bleeding to my GI track , and my heart problem can not be addressed until the GI Bleeding is stopped. I was otherwise prior to the change in medications in good health. It seems uncontionable to me that this was done to my medication.

Jaime of Redlands, CA August 6, 2009

We took our two year old son to the doctor as he was having a hard time shaking off a cold and had a fever. The doctor found that he had an ear infection and prescribed antibiotics and he was cured. We recently got a bill from the doctor's office for that visit and when we further inquired about why we were being billed and not the insurance company, we found out that Health Net had decided that the ear infection was a pre-existing condition. They refused to pay the bill. We contacted Health Net's customer service and found out that if you have a cold or any condition in the past and it repeats, (even if the causes are unrelated) they will deny coverage. We are stuck paying a bill for over 200 and are now afraid that they will not cover any treatments if they don't feel like it. Beware of HealthNet. They will not cover your medical expenses, but they'll gladly take your money every month.

april of swansboro, NC June 17, 2009

Have to say, I'm very happy with the way Healthnet has treated me. My husband had it through his employer and when he changed jobs, I ended up in the hospital with brain cancer. The insurance ended the day before my surgery. Thank God for COBRA! I've continued my insurance plan through Healthnet, while my husband has BCBS. Had I gone with his plan, I would be paying 20% of my radiation, chemo, and mris. That would have run me in the 1000's every month!

With healthnet, I pay 75 for each mri, radiation is covered and would chemo be at 100% if done through clinic. I pay a 25 copay for my chemo pills and they run almost 3000 a month. To the poster that said she shouldn't be paying a copay for medications because she's double insured is wrong. My kids are double insured and the pharmacy files on the insurance that has the cheaper copay, not nopay!

Florence of Peoria, AZ March 3, 2009

Florence of Peoria AZ (03/03/09)
I would like to rescind my complaint against Healthnet. I received prompt attention by the time my surgery was done. It was fully paid without any charge to me. I also received the reimbursement check for the batteries on my wheelchair. Healthnet is trying to accommodate everyone and I realize it takes time, so I am very grateful to them for all they did for me.

Mike of Barstow, CA February 7, 2009

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Follow us on Twitter.

Back to the top |