Hartford - Auto

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Patty of Hawthorne, CA July 21, 2009

"Always thinking ahead" is the service mark of the company that calls itself The Hartford. They sure are... but of themselves!!! I recently canceled my policy with Hartford because the economy is taking its toll on me, a single mother. When I originally got insurance from them I was not told that should I cancel my policy before the 6 months I would be penalized! NO, instead they wait till I commit to the policy and only after that do they send me a booklet along with the policy, stating there is a penalty for canceling the policy early. Only it's not labeled what it actually is, it's labeled "an administrative" fee.

I am being punished for finding less expensive insurance elsewhere and canceling with The Hartford. Had I been verbally warned BEFORE I committed to the policy I would have found a new auto insurance provider - An HONEST one!!!

I called The Hartford to notify them I was cancelling my policy because I found less expensive coverage through another provider and asked them if they could stop the automatic withdrawal that was going to take place the following day. Because it was such short notice, they stated they could not. I understood. They told me the charge would come out and a refund check would be issued about a week or so later. The money withdrawn from my checking account was 116 and some cents and the joke of a reimbursement check they sent was 11.24 because they not "penalized" for cancelling the policy early but they also charge a 10% fee for God knows what!

When I called to complain about the 11.24 check and to ask where is the rest of my money, I was so livid I didn't even pay attention to whatever the heck they labeled the 10% fee.

joan of carolina shores, NC May 29, 2009

am being charged for an accident, 2/06, that i was told would never be paid on. closed case as per agents. renewed with higher premiums. inquired. told the case went to arbitration. company lost. paid 1800.00 on a case that no more than 350.00 explained that the suer was defrauding the ins co. gave them verbal reportr and backed it up w/everything given to me by police at the scene. they will not specify why my insurance is so high and when they will stop the surcharge to no avail. after a year of ensuing this matter am i any closer to an answer. they want us to be good citizens but they don't listen

Barbara of Belle Vernon, PA May 23, 2009

I was cancelled after 10 years of service.I don't know why.

Ruthann of MANITOWOC, WI May 19, 2009

My Husband and I were very angered by this recent development with our insurance company. Here are the circumstances. He retired last July and acquired a part time job with United One Credit Union. Hartford Insurance has informed us that because he delivers coins and documents between the 3 credit union stations in Manitowoc, WI their underwriter will not insure this vehicle. The job involves a route of approximately 13 miles. He works 4 hours a day, has a safe driving record and is bonded by the credit union.

My question is why can we not get an insurance company to cover this vehicle? We have tried several after we were informed of this predicament. State Farm has told us their underwriters say the same thing. They won't insure us. We have also checked with the Insurance Co in Manitowoc and they too are inquiring into this. I cannot believe that because we honestly put down that he is a courier for the Credit Union that we cannot get insurance.

Hartford has given us no alternatives -- they will not even look into it. What are we to do? This cannot be a lone incident. I am sure there are other courier or delivery people out there. We asked the gentleman who worked there before Milt and he said he told the insurance company that he just worked at the Credit Union and never said he was a courier.

So, in my opinion, we should call an insurance company to get a quote and fabricate his title at work. This irritates me no end. But to date, we received a letter from Hartford saying -- no insurance coverage on his vehicle. Any comments or what other options do we have.

John of Redding, CA April 27, 2009

I chose to place all of my insurance needs with The Hartford Insurance Company. Last year, while opening my door in a parking lot, I "nicked" the paint of a vehicle next to me. Without proper investigation, the Hartford paid out 1100 plus on what I believe to be a fraudulent claim.

Employee(s) at the Hartford were sloppy about the verification of the damages that actually occurred. The Hartford paid for damages that far exceeded what actually took place. Obviously, the claimant and/or the repair facility requested payment that was incredibly beyond the small nick in the paint that actually happened.

Robert of Gatesville, TX April 20, 2009

Robert of Gatesville TX (04/20/09)
I am 53 years old with a perfectly clear driving record. I've been with the Hartford through AARP for a couple of years. I make payments online and when I tried to do so today 4/20/09--a box popped up to contact them by phone--it wouldn't let me pay. When I did phone them I learned from cliff that my insurance had been cancelled on 4/16/09. I have been driving my car for 4 days without insurance and still would not know yet that it has been cancelled except for me contacting THEM. They have my mailing address, email address, and phone number.

The electric co., gas co., cable/satellite tv co. all let you know BEFORE they discontinue your service for any reason. How can an insurance company cancell your insurance without giving you notice that they are going to do so before they do it. Must not be illegal or they wouldn't but it should be. What if I had had a wreck on 4/17/09 and had no idea that i wasn't covered? They accepted my renewal payment of 60.70 because it cleared my bank on 4/1/09. If they wanted to cancell me, why did they accept my renewal ?? How do i know if i should be reimbursed for part of the renewall payment since my policy was NOT renewed??

I would like to file a complaint with any entity that i can complain to for being done this way by an insurance co. Any help with this matter or info on who else i could complain to about this would be appreciated.

Brenda of Fort Thomas, KY April 15, 2009

Brenda of Fort Thomas KY (04/15/09)
I faxed a policy cancellation on 4/2/09, effective 4/5/09. On 4/13/09, I received a letter stating I had to sign it to cancel the policy (which was done on 4/2/09). On 4/15/09, hartford is trying to withdraw 245 from my checking account, causing an overdraft fee of 30.00. On 4/13 (Samual) and on 4/15 (Terry) both stated to me that the paperwork was received on 4/2, Jennifer stated they had been mistaken and that neither of them had stated that to me correctly. I asked how notes can dissappear from an annount, and Jennifer got very upset and kept telling me that the call was recorded.

Overdraft fee on my account of 30.00, defemation of character of myself, Samual, and Terry of Hartford for it being stated that they were mistaken. All calls were supposedly recorded, so I would like the call recordings. Jennifer needs to go to training and learn how to deal with people. The customer is always right.

Laura of West Linn, OR April 13, 2009

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