Hartford - Auto

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steve of las vegas, NV October 31, 2009

insurance wont pay replacement cost

lessie of sacramento, CA October 29, 2009

on February 2009 i had an accident. someone ran there a stop sign. tried to make it in front of me on the other side without stopping. un estimate himself, and ran right in front of my vehicle and were hit on the the driver side. he refused to stop at the stop sign going over 45 miles or more. claim he didnt have insurance. i was going about 5 miles per hrs. police report was taken.

i put the car in one of hartford insurance body shop. they did the body work and send me on my way. short afterward the car didnt run the same way anymore. the car when driven over 60 miles begin to shake, i would have buy tires, for the car i also notice the check enegine light come on and off. so i called the anderson bro back, and i talk to the lady name tracey.she told me to bring it back because i was not to for familar wth sacramento,

i took it to another shop. they check it out and fix the problem i thought. afterward the light went off. than on sept 24 09 i was on my way home from picking up my daughter and her friend from school, the car caught on fire. no one was hurt. i call the tow service to tow to the shop close to where i lived. called the insurance. the abjusted came to the shop. look at it said this wasnt from the accident. the car have had noises when i drove it. also oil lite came on.

i told the insurance every thing that happen the still did not fix. it they sais wasnt eligible for even tho i have rental insurance. they open up another claim but refused to give me a rental. my 2005 dodge mamgum have been sitting in my stol for a month. i have no tranport. i have to pay for rides or miss appt, dr appt , school appt , courts appt, this have case physcially, mentally, and psychology. thre might be more imfortant that is left out so please share some light on this situation. please call me back. thank you for listening.

Kim of Mableton, GA October 27, 2009

I had a small accident that cost the company approx 20 over a 1000 and my policy doubled. I cancel after 1 month of renew and got charged 260.

Tammara of Amarillo, TX October 15, 2009

I was rear-ended on May 27, 2009. My car finally went into the shop in July (we had a family emergency in June) and it took until the first part of September for Hartford to finally total out my car. They offered me 50 for a rental car, Michael quoted me 2 days to fix my car, and 400 for the 2 days I lost at work. My Insurance, Progressive, had to call him and tell him that 50 was a joke. They ended up reimbursing me for only 37 days without a car, which is better than nothing.

But when I called and asked for money for pain and suffering, Michael K told me 400 was all that he could offer me, even though my medical bills from the accident totaled over 1000, plus I missed work. I was hoping that maybe Hartford would have a heart especially with everything that I have been through with them. But he basically told me that I chose the shop. Terrance B was fixing my car and Michael K expected him to fix it without them sending him any money. And whenever they would finally approve parts for my car, they would come in seperate pieces, or Terrance would have to order more, then wait for it to be approved, then wait for the parts to come in. It took Hartford forever to get anything done on my car, and now I don't have one.

Anthony of dublin, CA October 6, 2009

Hardford accidental insurance, elligally withdrowing money from my checking account without my permission. july 6 2009 hardford withdrow 45.00 from my checking account without my permission and again october 6 2009, also withdrow 45.00. how can this large company like these still from poor people like me, I need every penney of my pension. they will have to refund those funds to me. I need help from some one.

William of Houston, TX September 24, 2009

I was involved in a fender bender a few weeks ago with a HISD school bus. I was not at fault. I was told by the officer on the scene that I was not at fault and also had a witness that stated that same. I was told that HISD's insurance company would get in touch with me after 10 days - however after 2 days I contacted my insurance company to report the accident and was told that they (my insurance co) had already been notified. I was told to fax over the police report..after all this was done I NEVER heard from my insurance company again only to discover that they had paid HISD when it wasn't even my fault!

I was never given the opportunity nor the courtesy of a phone call from my own agency! My vehicle is still damaged and I have no money to fix it. I heard from the school several times but not my own insurance company! Then I was informed that there was a video of the accident showing who was at fault and that there were kids on board - not true on both counts! But again - my insurance company NEVER called me to get my side of the story nor did they investigate at all. How can they pay out without an investigation nor view the so called video?

Richard of Altoona, PA September 13, 2009

I switched to The Hartford through AARP because I wanted to save money on my auto policy. I specifically said that I wanted full tort coverage and when the paperwork arrived for me to sign, I noticed a couple forms saying that I didn't want certain coverage, but I didn't know what coverage they were talking about, so when I called to ask, I was told that it was coverage that I didn't want and that I had full tort coverage on both cars and i signed the papers and sent them in. I later moved and dropped one of my two cars off of the policy and for the last year my premiums of 67.66 were being deducted from my checking account monthly. I had changed addresses again in August 2009 and decided to change to State Farm on September 4th 2009, because The Hartford was raising my rates by 1/3 and at this time, I inquired if anything was missing off of my Hartford policy and found that although I had Uninsured Motorist insurance, I was missing Under Insured motorist insurance. I signed up with State Farm and called the Hartford and cancelled my policy that day and was told that no more withdrawals would come out of my account and I would be charged a 10% cancellation fee out of the money that was left from my policy and that I would receive the cancellation notice within 2 weeks.

I noticed that there was money missing from my bank account on Septmber 10th and found that my bank was going to pay The Hartford 147.36 from my account that night and although I tried to stop this payment it still went through. I did not change my policy at all and it was current and active, but for my next policy year, they were charging me approx. 400 more for car insurance with no explaination of why and they also wanted a first month escalated premium of 147.46, which they took out after the policy was cancelled and also were raising my rates by approx. 30 some dollars each monthl too. I kind of didn't trust them in the beginning and am glad that I didn't have any claims that I would have needed to use underinsured motorist insurance on. I personally will never do business with this company again other that trying to get my money back.

Lisa of Casper, WY September 11, 2009

I moved from Oregon to Wyoming and when I called to report an address change they said they would have to issue a new policy for Wyoming. When they did my rates increased substantially but they could not give me a reason why. I told the lady on the phone I would probably be forced to look for insurance elsewhere. I got numerous quotes from other companies at far less than what Hartford quoted. I combined insurance with my Finance thru State Farm.

When I called Hartford to cancel my policy they wanted to check to see if my policy with them was correct as they wanted to keep my business. They spent a 1/2 hour of my time but there was no errors on my policy and therefore it was correct. They asked if I still wanted to cancel and I said Yes!

I was then informed that there would be a cancellation fee. What? I asked where was that noted in my policy ad why was I not informed of that previously? She said that it was in my policy handbook. I said where? Well she said it was towards the back of the book. Well back of the book is right, on the last page. It says and I quote: "If this policy is cancelled, you may be entitled to a premium refund. If so, we will send you the refund. The premium refund, if any, will be computed according to our manuals. However, making or offering to make the refund is not a condition of cancellation." I asked her what manuals and why was I not given that information. She said that customers can't see that information because it could change.

Well that is absolutely so dishonest and shady I couldn't believe it. I'm not an attorney but I can't believe a company can get away with that kind of verbage in order to justify keeping someones money. I have asked several companies, including State Farm about this and they have all said they don't practice this but some insurance companies will conform to these types of tactics to keep from having to give refunds. I'm am so ticked off I feel like taking an ad out in the USA Today and reporting my experience. The dollar amount isn't so important as the principal of the matter. Approximately 75 is what I was owed.

Gene of Sandy, UT September 1, 2009

I was dropped by Hartford Insurance Co for a policy I have had on my four (4) vehicles for a number of years. I am presently in the middle of a divorce and the premiums (three months worth) was not paid by my wife. I was curious why I was never notified by Hartford as to why this never got paid. I called Hartford in August and was promptly told that my insurance policy had been cancelled the day before. However the agent told me that I could reinstate the policy if they receive the monies before th 24th of August. In the meantime the agent told me that they would temporarily reinstate the policy. I deposited the mony in my checking account on the 24th and called Hartford to pay the back premiums. The agent took my debit card number and told me that everything would be fine. I followed up with Harford several days later only to be told that I had insufficient funds in my account. I went to my bank to find out that I did have sufficient funds to cover this on the 24th. When I called Hartford back and told them this was the case, they stated that they would need a letter of confirmation from my bank with the bank letter head on it to reinstate this policy. My bank said they they would fax this over. When I called The Hartford on 09/01/09 they flat out told me that I had been dropped and could not even apply for insurance with them for at least 6 months. I feel humilated and not trusted even though I have been a loyal customer for several years. I want to mention that my daughter was hit by a vehicle while crossing the street during the month of August was horrendous! I tried to tell this to Harford and they could care less.

julie of michigan city, IN July 25, 2009

license was suspended , I called and asked for proof of insurance, they assured me that they would send it, One week later I recieved a letter saying that they were cancelling my policy as of Aug, 1st 2009, I called again and asked for a copy to be sent to me, Once again They have'nt sent it to me. And they are closed on the weekends. I wait aweek to see if it will be sent and nothing in the mail.They have been called 3 times with no results

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