Hartford - Auto

A Hartford insured vehicle crashed into my car while parked. There was over $3,500 in damages but the car that's insured by Hartford has a liability of $5,000 and that car hit 2 cars. So Hartford said they can only pay me $2,500 claim number **, extension ** Rep Jessica. Jessica was no help at all the accident occurred 12/14/2011 and I still have not received my settlement check which Hartford said they would give.

Today is the 12th of March 2012 and there has been no response from Hartford. Every time I call Hartford, they either hang up on me or there is no one in to help with my problem. The worst insurance company I ever dealt with I don't know how they still have their license it should be pulled from them. Until now, I have no car, lost my job because I can't get my money from Hartford to buy one. This is not right.

I have automobile insurance with Hartford, which includes uninsured motorists. On 9/15/2011, I was the victim of a hit-and-run driver. I was injured and spent a night at Kaiser Hospital. I also reported the incident to the Police and Highway Patrol. This is the first time I have been involved in an accident in over 30 years of driving.

I filed an Uninsured Motorist complaint with The Hartford and was contacted by an adjuster named Tammy. From the start, she has had a nasty attitude. At first, I had an attorney; and she told him they would not settle. Recently, I agreed to a settlement far lower than what I deserve. After signing an agreement to settle and sending it in, I received a call from Tammy stating that there is a lien from Kaiser Hospital on my claim. She asked me if she should make out the check to Kaiser and my self or should she send separate checks. I told her that Kaiser had not contacted me about any lien and that she had not mentioned a lien when I agreed to the settlement.

When she sent me the settlement offer, there was no mention of a lien or that the money would be taken from my settlement. If I had that information, I would not have agreed to such a low settlement. The amount of the lien is almost 80% of what I am to received. As I spoke to Tammy, she changed her story and said, "It was a collection agency representing Kaiser Hospital." And she gave me a number.

The person I spoke to claimed that he had tried to contact me but did not have my current information, and that is not true. My information was and is available to Hartford, whom he sent the lien to. I thought that I was supposed to know if there was a lien on any money due me. I have previously filed a complaint with the California Insurance Commissioner regarding the treatment I am receiving from Hartford.

I believe Hartford deceived me into signing a settlement agreement without disclosing pertinent facts. At no time was I contacted by a collection agency regarding my settlement. I filed a complaint against the claims adjuster with the State Insurance Commissioner, regarding her unprofessional behavior towards me.

The Hartford is my insurance company, and I cannot believe how poorly they have handled my claim. This latest incident borders on fraud in that they withheld information from me in order to get me to settle my claim. Ms. ** stated that she was going to send me a check with my name and the name of the collection agency on it. Is this legal? When I spoke to the collection agency, I was told that they will be willing to split the amount 50/50 with me. Yet, I have never seen a letter or request for payment from them. I wonder if they are trying to take advantage of the fact that I am 65 years old. Any assistance is appreciated.

A hartford insured backed into my car. The insured called me with a claim number the next morning. I had an estimate prepared and emailed with photos in four days. The Hartford does not answer my calls or respond to my emails, they just do not respond. The insured individual has called several times and feels terrible. They intend to change insurance and help senator Dave ** campaign to recognize the AARP as an agent for insurance and not a non profit for the elderly. I will drop AARP and help with the campaign.

For 26 years, we've done business with The Hartford Auto and Home Owners. Three weeks ago, I submitted an application for Home Owner's Insurance for our new home that we took ownership today. Yesterday, I called The Hartford to verify if we were insured on our new home. After a lengthy call and put on hold a half dozen times, I was told they would not issue us a policy because we've had two claims within the past 5 years for a total payout of $3,400. I told them that this was not acceptable to because we had no coverage on our new home in the 11th hour. They had no reply, were very indifferent and no response as to why we weren't contacted sometime in the past 3 weeks. As soon as we get settled into our new home, we'll be cancelling our auto insurance with The Hartford and we will no longer do any business with this organization.

I was involved in a crash not my fault 1500 miles from home. I had full coverage, could not drive car due to accident. Hartford waited for days later, due to me telling them that my policy said states that they must pay up to a $1000.00 for emergency expenses. When I talked with claim adjusters at Hartford, asking simple questions, they would say "let me put you on hold" and then hang up on me. The Hartford insurance company is totally disrespectful and unreliable.

I was in an automobile accident while traveling in Tenn. I was a passenger in the back seat on the side that we were hit. I was taken by ambulance to the hospital. I had a fractured pelvis, sacral fractures, etc. I did not have medical and the orthopedics would not take me with the Hartford papers. I never went to doctors so I did not have a family doctor. I tried to get a family doctor but no one would take accident victims. Hartford said that they would send me a card so I could get some medical attention, but they never sent anything and quit calling me.

Hartford cancelled insurance due to someone at their office submitting paperwork that we were cancelling their insurance and going with 21st Century when in fact we cancelled 21st and started a new policy with Hartford. We started our policy on Oct 5 and they had cancelled it on Oct. 25 due to their error. They did not contact us in anyway but said they had sent a check to reimbursing us for what would have been the first months payment. Their records showed the check had not been cashed. The second months payment was not due yet.They left us driving without insurance for close to a month and never once notified us!

We found out by coincidence while searching for a new homeowners policy, at which time we found out about the cancelled auto policy. It was a Friday evening in Nov. that we were on the phone with them for quite sometime after finding this out and trying to get it reinstated. After this time for which they seemed to be correcting it by the questions they were asking but still left a lot of doubt. Even though we were told at that time it was corrected no payment was requested but they stated a three month payment would be collected in Jan. and if the check they sent out for the first months reimbursement payment was received to just tear it up and they would credit our account. I questioned why they were not taking payment at the time and continuing with the automatic withdrawal and we were told it would take that long to set it up. I stated it didn't take that long when we first set up the policy and it didn't make sense to assume we had a reinstated policy for which no monies are collected. I did not receive an explanation that I thought was satisfactory.

The next evening a Sat., we were still worried as to whether we had insurance so we tried to register our account online and the site would not recognize the account number. Once again it makes us believe we still do not have coverage.This left us with having to make arrangements to get to work with someone else since they are not in the office as early as what we need to leave. It is now only Sun and with this worry sleeping is impossible. We have been driving for over 30 yrs. and this has by far been the worst insurance company we have ever dealt with. The fact of driving around without insurance for close to a month and not knowing it has in itself been nerve wracking to say the least.

Now we are left with trying to get a new policy with another company on very short notice because even if we do find out it really has been reinstated I can't trust them not to do something else wrong and cancel it again without our knowledge. We will never, ever recommend Hartford to anyone and it's unfortunate this company gets away with such actions without any consequences. I dread to think what would have happened if there had been an accident!! Our license would have been suspended and possible jail time which in turn could have made us lose our jobs and plus the cost of any accident which if major could have made us lose everything. It is horrendous that they can do this to someone. I hope who ever reads this will take heed.

In July, a motorist with Hartford Insurance ran into my garage door, bringing it down. It is now unusable. Hartford Insurance only has to cover replacement cost minus depreciation. My garage door, being 20 years old, has "depreciated" approximately $700. Therefore, I now have to cover $700 worth of damages in order to replace my garage door and use my garage again.

If any body's considering Hartford Insurance for coverage of their automobile, they should look elsewhere for their insurance.

June of 2011, I filed a claim for broken glass and was told they would notify me in one working day. Three days later, not being notified, I called and was told that the claim had been denied due to our policy being canceled in March.

After repeated calls from my wife and me, we finally got someone to admit that there had been a mistake made by the computer. I asked them to verify that I was still covered for car insurance; it took three more days, and more phone calls by us to finally get a piece of paper faxed to us stating that we had coverage on our vehicles.

They still declined my claim stating I had canceled the insurance on my 2007 pickup in August of 2010. I asked if they could tell me who had canceled the coverage and they could not tell me.

I was insured by Hartford Insurance. I had an accident, Hartford refused to honor their contract with me, lies and changes the facts. Hartford never investigated and just denied.

I have a complaint about the Hartford Insurance Company because they denied my claim. I was involved in an auto accident in February 2010, where I was injured. A car backed in to me, causing neck and upper body injuries. Hartford will not pay my claim, even though they are my insurance company. How do you fight a lying conniving company like Hartford? They never investigated the accident, my medical are near of $6000.00. They will not even meet with me to mediate. Hartford is determined that they are going to treat me in a negative and very unfair manner. I have suffered neck and upper body injuries.

I'm not satisfied with their customer service either. I recently tried to cancel an auto policy and was told I could not do this via Internet or telephone. So I spoke with customer service who mailed me a cancellation form to fill out. I filled out the form and returned it promptly. This was received by them on 4/6/11 according to them. Now, they have you show when you obtained other coverage (effective date) which was 3/19/11. I had an ACH withdrawal scheduled for 4/10/11, but did they cancel? No. Instead they debited my account and of course since they were not supposed to do this, I didn't have enough money in the account, which by their own admission is several days after they received my cancellation notice.

They said that billing was not made aware of it. What the **? This is the information age and here I am getting billed for something that has been cancelled retroactively to 3/19/11. Now, they said we are going to get a check sent out on 4/29/11, but it will not cover your NSF fee from your bank, only your credit for the time from the 19th onward. So, now because of their (A) not being able to cancel online, (B) not being able to cancel via telephone, and (C) not processing information for days to stop withdrawing money from an ACH account. I now have to get a statement denoting the fees charged from my bank and fax it to them to hopefully get reimbursed (which I did already and they said they did not receive it). Now, check the dates cancelled by their own admission 4/6, check being sent 4/29. Over 3 weeks to return what they owed me, plus the other fees charged by my bank hoping to collect after jumping through hoops. Well, safe to say I 'm sure not recommending these folks. I bet if I had a claim, it would be a nightmare.

Every month we go online to make our auto insurance payment and we have such a hard time finding the web site whereby we can put in our user ID and password. Can't you do something to make this service more convenient for your customers since this is the modern way of paying our bills? Thank you

My husband, Brice **, was using my 1998 Ford Taurus to make some deliveries. Another man, Ray **, was in the car with him. While stopped on a street, a woman, Lorenna **, backed out without looking and slammed into the bumper on my Taurus. She was very nice and gave Brice all her insurance information which is The Hartford. He filed a claim and Chris ** was the claim processor 1-800-811-4832 ext 41747. Brice was told to get a quote on the repair and he did, which was $800.20. Hartford then asked for Brice to email him a picture of the damage. This accident happened on June 15, 2010. We are not always home and sometimes forget to check our phone messages, but he tried to do whatever the Hartford asked him to do. We then got a letter saying that his client denied doing the damage. We went to the client and she would not talk to us, told me to go to my insurance company.

I did go to my company and even though I only carry liability on that auto, Jesse ** was very good in contacting the Hartford and trying to help us get this claim settled. When I told Jesse all that we had done to get this claim taken care of, he told me that my husband had done the job of the insurance company, that they should have sent an adjuster and taken their own pictures. Because of the length of time in settling this claim and the difficulty we were having getting it settled, Brice rather lost his patience. Chris refused to talk to him, so my agent, Jesse, called Hartford and arranged for Hartford to send an adjuster.

My daughter was diagnosed with small cell lung cancer on July 30, 2010. I went to be with her and was in Montana with my daughter. I talked with Jesse on the phone, and he said he would give Hartford my cell phone number and the home number of my daughter so they could call and talk to me. I never received any calls from them. They arranged for an adjuster to come to Port Orford, my husband asked that they give him a reminder call on the morning of the appointment because he has trouble remembering appointments if anything else comes up, he always wants reminder calls. He did not receive a reminder and forgot about the appointment and had to go to Coos Bay. We never received any other correspondence from Hartford. Because we had heard nothing, my husband tried to call Hartford with no success. I tried contacting them without success. Finally this morning, 1-18-2011, I reached Chris by phone. I was told that they had tried to contact us and he had sent an adjuster 250 miles to look at the car and could not find it and closed the claim because of lack of cooperation on our part, and refused the claim because he said the picture looked like it was old damage.

I feel that the Hartford did not do their job properly. As soon as they were contacted, they should have sent an adjuster, and this could have been taken care of before my daughter was diagnosed with cancer. I would not want an insurance company that is so slow in taking care of a claim, or one that refused to pay on a liability that I am responsible for. This is not right. They should have taken care of this claim in a timely manner.

I bought an auto insurance coverage from this company on 11/28/10. My payment of $212.48 was to be deducted from my personal checking account on 12/21/10. I called the company's 800 number on 12/18/20 to explain that I had changed checking accounts and gave them the new account number, the agent said they were notating the account and although it was too late to stop payment, they would deduct the payment from the new account. I received a letter and a check for $1.48 on 1/10/2011 stating my policy had been canceled because they presented the payment on the old account twice, stating that my payment had been refused each time and according to their underwriting rules, if a payment is refused more than once, they will cancel the policy. Had they informed me about this policy when I called initially, I would have simply gone back to my old insurer Geico instead of paying them for a policy that was not going to be reinstated once they received payment. They see nothing wrong with taking my money although they knew they would not reinstate my policy.

I am on disability and will need to find the extra money this month to reinstate my coverage with my old insurance carrier or risk being uninsured, violating my agreement with the finance company who holds the title to my car, I also run the risk of having my registration canceled. I am at the risk of being uninsured on 1/14/11 if I cannot get the money for new coverage.

I received a quote on my car insurance a year ago that reduced my premium around $400. I then switched my car insurance to Hartford and when my house insurance came up, I switched it also. I was happy with the new rates.

I just received my new annual premium for my cars and they raised the premium by $380 a year. I feel like I was sucked in with a lower rate to get me to change for the first year and then they raise my premium in the second year.

About 10 years ago, I had Hartford Auto Insurance coverage. One day, while I was driving on an Oregon highway, a teenager ran a stop sign and entered the highway without looking, colliding with my car. I filed a police report, a report with the Oregon DMV and an insurance claim with Hartford immediately after the accident. Nine months later, I got a call from Hartford asking me to provide the details of the accident. I complained that I had already provided them with all the details nine months previously, but I sent them a copy of the original claim with my description of the accident. When I received my next premium renewal notice, I saw that the premium had doubled. I phoned Hartford and was told that the doubling of the premium was caused by a change in the Oregon law pertaining to auto insurance. Not being satisfied with this "explanation", I phoned the Oregon Insurance Commissioner's office, which confirmed that there had been no change in the Oregon auto insurance law. Hartford had simply lied to me.

I see the TV ads for The Hartford/AARP endorsed auto insurer for the 55 and over crowd, and how they are priced so competitively, etc., endorsed by AARP, which we assume is on the consumer's side. They did the homework on someone; they are recommending you do business with as a 55+ person.

Well, the internet site couldn't give me a quote for some reason and I spoke to someone on the phone who seemed like he was working out of his kitchen! He didn't know how to establish "new value" for my vehicles (which I gave him) and it took him a long time to figure it out.

I'm going back to State Farm, I guess. Good luck, America.

I began doing business with The Hartford for my auto insurance in 2008. The first vehicle I insured with them, was a 2004 Crown Victoria LX. My premium for a year was $864.00 for full coverage, with no comp/collision deductibles. I insured several vehicles thereafter with them, all were reasonable premiums.

I moved from the town I lived in, and into a very nice suburb of St Louis, and my premiums went up nearly 50% on the spot. I accepted that (which I should not have), and went on doing business with The Hartford. I had a near miss accident with another vehicle back in January, 2010. In this case, I was driving my F-150 down a roadway in St Louis when another driver ran a red light. It was slick out, so I had 1600 lbs of sand in the bed of my truck for traction.

So, instead of hitting the other driver, and likely injuring them, I slammed on my brakes, sending the 1600 lbs of sand slamming into the front of the bed of my truck, bending the bed. So, I called The Hartford (I had full coverage on this F-150). They sent a claims adjuster out, and I had a check in a few days to fix my truck. My policy just expired, and renewed, effective 01/05/11.

I got a Declaration Page in the mail, showing my policy premium for one year, on a 2005 Base Model Crown Victoria (yes, one car only on the policy), for a mere $2558.71! My insurance went up nearly 300 percent, and all due to my moving into a very prestigious suburb of St Louis, and the fact that The Hartford states I had a collision claim, for nearly $2000 back in January.

The cheapest home in my subdivision just sold for $349,550. So, I do not live in a "ghetto hood neighborhood." And I have not had a moving violation since 1997 and, I've never ever filed a claim on any policy prior to this. My attorney stated that The Hartford should not have treated my incident in January as a collision claim, but as a comprehensive claim. After all, I did save someone from probable serious injury, in that incident, and only lightly damaged my vehicle. I have since changed to another insurance company, where my policy is a reasonable $1338.28 per year, and believe it or not--- that is full coverage on two (yes, two) vehicles! I would never recommend The Hartford to anyone, and I'm very sorry I ever sent them as much as a dime of my money.

I insured one of my vehicles with Hartford last year. Right from the start, I had issues with them. First of all, premiums were not delivered to me on several occasions causing a lot of work to try to straighten things out so they would not cancel me. They tried to cancel me one time due to non-payment when they did indeed have my payment and this year, I paid the entire years premium by the end of March to try to avoid any future premium problems with them. On 10-30-10, I received a check from them for $240.00 and all that it said was that it was a refund due to my insurance being cancelled on 10-04-10, which means that I was driving uninsured for 3 weeks. No letter or phone call from them explaining what their latest issue was. They simply cancelled me and sent me a partial refund 3 weeks later.

I paid my auto insurance online on 09/22/2010 $103.00 prior to the due date. Policy #**. The payment went to my homeowners policy #** instead of my auto account, vice versa homeowners payment went to my auto account. I called the Hartford billing department, they said they would transfer the payments to the proper account. The next thing I know, I received a letter of cancellation effective 10/27/2010 for none payment. Again I called the Hartford, they said they could not re-instate my policy because I put a stop payment on the electronic withdrawal.

That isn't true. JP Morgan is faxing the Hartford showing the payment was made on 10/22/2010, and no stop payment was made on $102.89. The Hartford billing Department requested that I find local insurance coverage. I don't want to do that I am 72 years old.

In December of 2007, I had an accident. As of a result, my insurance was increased. When I called the company and they told me that they had no forgiveness. I was told that three years later that I would see a considerable drop in my payment. I recently called and was told that there would be no change this December as they had not added the accident until the next review. They note claim that they will continue to collect the increase until December 2011! Four years after the accident.

My insurance renews every November. The accident happened in December. They paid for damage, increased me in 2008 and want to extend that increase based on a technical b***p. At best my policy should decrease from the time they increased me. Thank you in advance. Sal ****

On June 21, 2010, my wife and I signed and faxed a cancellation for our auto policy 59PA452318. On June 24, 2010, we received a letter from The Hartford saying they received our request to cancel and needed a signed authorization, which was already faxed per our agent, Sal, at the time. On July 2, 2010, we received a cancellation notice for the policy from The Hartford. On July 19, 2010, we received a premium statement to pay $153.68, $131.68 for the policy and $22.00 for fees. On Aug 4, 2010, a new agent, Penny **, sent me an email asking for all the documentation pertaining to the cancellation form to be faxed to her because Sal was no longer with the company.

All the pertinent documentation was faxed that day. On Aug 23, 2010, we were contacted again by Penny ** and she said she contacted The Hartford on Aug 14, 2010 regarding the policy. Hartford told her they were cancelled / never accepted. Later in the date Penny contacted me requesting a Dec. page showing auto coverage with Allstate and then Hartford could back date the cancellation to the policy inception date of Mar 18, 2010. I faxed the coverage request and on Aug 31, 2010, we received yet another Insurance Bill for $156.12, $134.12 for the policy and $22.00 for fees.

At this point in time, per Penny's Aug. 23, 2010 email we were expecting a $400.00 refund. On Sept. 17, 2010, we received our first ever Collection Debt from Lamont, Hanley & Assoc. Inc, PO Box 179, Manchester, NH 03101-1514, 800.956.1109 representing The Hartford to collect $156.12. I immediately contacted Penny to complain vehemently about this latest tactic pulled by The Hartford to collect a bill that is not due. Now, this will appear on our credit report, when we have never had any debt collection on it before and obviously this will affect our excellent credit rating/score. Is there any relief or remedy available to get this collection reversed and erased and a path available to force The Hartford to remove this from our credit history with the credit scoring companies such as Experian, etc? Any assistance or guidance that can be offered would be greatly appreciated.

We think they are in San Diego because our insurance card show a San Diego address. I have had auto insurance with the Hartford for years, actually around the time I was 50 years old, and now I'm almost 65. I have had a 2005 Ford Expedition (Eddie Bauer) stolen from me, this was in July 2007. I filed a police report and insurance claim. As of yet, they have not paid a single cent. I have gone through three or four agents and nothing. We have talked to them at least twice a week and all we get is fake promises.

We are retired and live on a small retirement income and social security check and that was our only vehicle. We spent a few months without a vehicle. We now have a 2000 Saturn with a salvage title that barely runs. We can't afford anything better or else.

Six years ago I bought Hartford insurance for a 98 Saturn and a 94 c. My quote was $1200 a year. With no tickets or accidents my insurance went up every year By year five I now had accident insurance, and was now paying $1800 for no tickets. It seems my credit report went down to 700.Bought a new car and got rid of old cars. I have a 2006 Toyota I got 5/8/2010.

My new policy is due 7/8/2010. The rate is $2235.00 I am the only driver and have been. I live and work at the same place and don't do a lot of driving. They said it was a company decision, something about Fl. and I had lost or stolen credit cards, not true and owe $7000 in credit card debt. I pay two to three times the limit to get it down. The old cars used at least 3500.I never miss a payment. My car payment is only $30 more than my insurance. I think they are a fraud. I am 68 I can't afford this. I have a little Toyota Corolla. I called Hartford but the guy I spoke to didn't know what to tell me. What can you do?

A snow storm caused a tree's limb to fall on my truck, causing damage to it. My insurance company, Hartford, took pictures of the damage to my truck, including the truck bed being bent, and causing hood marks. Hartford doesn't want to fix my truck, as they were saying the damage was preexisting, and that a tree couldn't have possibly caused that, despite the body shop's statement that the damage was caused by a tree. They even have a picture of it. They just wouldn't want to cover my truck. I had to have my truck repaired at my own expense, despite paying them $1,200 per year for my home, and $800 for my truck. This is the first time I made a claim, and they are denying it. What a joke! The government needs to have this investigated, because they are doing the people wrong! I am changing my insurance. Sadly, I can't hire a lawyer, because all my money was put into having the truck and my house fixed!

I filed a claim with Hartford and dealt with a lady named Jennifer **. She seemed friendly at first, but every time I asked for an update she said she would give me a call back. I would wait a week or so, then call back myself. At that point she would say, "Oh. I'm glad you called. I am just about to do that," or something along those lines. I never got a call back unless I called her. After two months of this and getting no where, I talked to her boss who promised to call me back the next day with an update. 2 weeks went by and no call--shocker.

So I called back multiple times, talked to multiple people, and finally got a hold of Tom ** again (her boss). He then had the audacity to say he was going to deny the claim because there wasn't enough evidence. His client rear ended me twice and then smashed the front right of my vehicle to pull me off the road. This happened separately of each other, not just one incident. He used his big Ford truck to literally stop me. I was trying to get to a safe place to pull over. These people are horrible to deal with and I would recommend staying far away. They are not trying to help anyone other than themselves. I am now acquiring a lawyer who hopefully can deal with these people.

We have 2 vehicles and our home insured through The Hartford (AARP) and have been with them 13 years. We have always paid our premiums on time, never filed a claim, never had a moving violation or auto accident. Our policy renewal just came showing a $48 increase for our auto insurance so I called their Customer Service Department to find out why. After a lengthy wait while the representative checked our file, she told me the increase was because I had reached age 70 and my husband 75. Even though we have spotless driving records our age determined we were a bigger risk. So I then asked her if we removed the older vehicle from the policy, would that bring the price down and she informed me because we would lose the multiple vehicle discount, the policy would actually increase an additional $23 on top of the $48 increase. She ended the conversation by asking if she could do anything else for me! After a long pause, as I tried to regain composure, I said no thank you and hung up.

I find it really disheartening that AARP would back a company that practices age discrimination. I don't think just because a person ages they can't still be fully capable of driving a car with expertise. I might add the year before we got a similar letter raising our rates on auto $250. When I called about that, it was because they showed my husband had put 49,000 miles on his 1988 truck that year! It was actually 490 miles and someone in their department added a few zeroes. That mistake was corrected. It makes you wonder though.

We had been customers with Hartford for almost 13 months. Our contract is legal for a 12-month period. We decided to cancel our policy because Hartford decided to charge us an extra increase for a minor fender bender that was about to expire that happened in April 2007. When we were told that they were going to charge us an extra premium for that accident (which did not occur while with Hartford), we decided to drop them and go with a new company once the 3 year accident grace period expired on April 10 2010.

We contacted them to inform them that we planned to cancel their insurance shortly after the 3 year time period expired. After canceling with them, we received a letter informing us that we would have to pay a $35 administration fee for leaving them. However, during this time Hartford had already taken out of our direct deposit a withdrawal payment from the bank of $237 for the next future quarterly payment. We contacted them by phone and asked them to cancel this withdrawal but we were told that they could not honor this for at least 3 business days, and the money would be refunded because of the cancellation.

We received a letter about a week later and were told that not only are they charging us the administrative fee, but they would not refund the money taken from our bank account for the $237, that we paid for an insurance policy even though Hartford agreed to drop us off the policy on April 17, 2010 . The letter we received from Hartford said we had 60 days to make the changes without penalty. The time during which this change to a new company occurred had been less than 15 days! When we contacted them about the issue, they would not resolve the issue, and said we would not be refunded the $237 premium for an insurance we do not have!

My uninsured Motorists coverage costs went from a premium of $49.00 per yr. to $177.00 per year. This is a 200% +increase! I called about this Usury Charge but was told the usual ** the insurance companies dish out. While I do understand premium's go up (never down) and honest law abiding taxpaying citizens trying to do the right thing, get penalized for those slackers out there that don't. But a 200% increase is just ludicrous and I consider it is usury! The insurance co. is able to get away with this? I'm mad as hell about this. Unfortunately, what I can do about it, nada! I have been with The Hartford Ins. for 15+ yrs. I have excellent history with not even one infraction ever!

The Hartford insurance through AARP talked us into trying out their auto insurance. We were conned into dropping our insurance after 25 years for a quote saving us about $20 a month. After dropping our insurance, they called and said, "Oh, we quoted you wrong. It's going to be about $10.00 more a month." It was still less so we said all right. We set up an auto pay through our bank.

About a month later we received our policy, our member cards and the same day a cancellation notice. They claimed they were unable to access my bank for payment., which is a complete lie. They said we gave them one wrong digit on our account number even though we sent them a voided check containing all account info for the purpose of accessing our bank for payments. They did not even call to alert us of the problem. When we called them to straighten it all out, they wouldn't even discuss it. I said there must have been an error somewhere, no big deal. I offered them a cash payment. They wouldn't take it.

The payment wasn't even 2 weeks late and yet they just kept saying, "That decision has been reviewed sir and you're canceled." It was unbelievable. They are hands down the most unprofessional company we've ever dealt with. They have the class of a tweeker trying to steal your lawn mower for a fix. Real pieces of dog doo. I hope the economy shuts them down especially because of this unreasonable cancellation of auto insurance. They have higher insurance premiums, about $250 more a year. I got extreme stress from their unwillingness to resolve the situation. And most of all the horror of having to deal with their ignorance.

I wanted to see why my insurance went up over $500.00. They told me that I drove over my mileage maximum and that is why I was being charged the extra amount. It seems that the insurance forgot to mention to me that this type of charge was in place. I went over my policy and there is no mention of it. I am 69 years old and can't even take a vacation without going over my mileage limit. This seems to me to be outrageous as when you retire, your rates should go down, not up!

Look at it this way. When you retire, you have less money to live on and pay your bills, then out of the blue, your insurance company tell you that you own them an extra $500.00 plus just because you drove over your mileage of 10,000 or 11,000 miles and that they suggest you drive less. They are telling me that I might have an accident with the extra driving. This does make sense, but this is why I have insurance to begin with, right? Seems that I'll have to go back to work just to pay the extra premium. This is stupid.

I was at a stoplight waiting to make a turn (1/31/2010 at 1:31AM) and a driver struck me. We both got off the road and waited in the nearest parking lot of an apartment complex for FHP to come. A trooper showed up and gave me a traffic accident form to fill out that had the officer's name on the bottom who said, "I am going to spare you (the at-fault driver) a traffic ticket since both of you are going to exchange insurance information and handle this on your own" and he just left. I filled out my part of the form after 10 minutes in the dark, barely being able to see what the form required and then gave it to the driver. He could barely speak English and asked my assistance so I tried the best I could. I took my page of the form and gave him his.

When I got home, I noticed that I could hardly read his information and also saw he omitted his insurance information. I immediately called the Hartford and gave a rep all the info and told her about the missing information. I was told that a rep in the claims department would contact me. I never heard from them so I waited till my day off that following Wednesday. I contacted them and found out that Annalu was handling my claim and so I decided to give her some time by calling back the next day. Well, I never got to talk to her so I was directed to another person on her team and gave a tape recorded account of the accident. As to date, 2/19/2010, I have spoken to another rep about this same claim and was only able to talk to her yesterday, 2/18/2010.

My case is unique since I first joined AARP and saw that I could get insurance for one year for $800 from the Hartford. I called them and initiated the request for them to insure my car on 6/10/2009. We discussed what I wanted and the monthly payments. A month went by and I got no paperwork from them, so I called them to find out why I don't have an insurance card, no copy of my contract or any other paperwork from them. First of all, I had the rudest rep I ever talked to over the phone in my entire life; very argumentative and who told me they sent me all the papers by mail. I told her I never received them at all. She then responded, "well, you got the certified letter showing that your insurance was cancelled". I was very surprised that I was driving without insurance and told her that I indeed never got it and asked her to verify that I signed for it.

It was then she saw that I never got any correspondence at all because they returned all of it to them since someone never took down my apartment number. She then started to get very defensive and assured me it was not their fault. When I asked her why I didn't get an email about the cancellation or why didn't they get in contact with AARP to find out about my address, she evaded the question. I ultimately hung up since I saw the conversation was going nowhere and I was getting even more frustrated. I called AARP and got someone to initiate a case with them for my reinstatement. I immediately got a temporary insurance card via email and called back to find out why my policy was cancelled in the first place. They told me that I never got my car inspected and that was the reason.

I asked them to send me the appropriate forms and tell me if there was a specific body shop in Orlando where they wanted me to go. I was given the auto body places but never got the forms. It was about 3 days later when my accident happened. I don't have collision on my car and so I know I will have to get the at-fault driver's insurance company to pay for the damages. The problem with this is that everyone there is telling me that they can't assist me in getting the information although I provided them with the tag ID and the form that was filled out with the driver's insurance policy number. They told me that FHP needs to investigate the driver and get the info.

FHP is telling me that they found that the tag ID has all the info on it that I need and that my insurance company can get it for me since there are privacy laws that forbids them giving it to me. I have just contacted AARP and initiated another case against the Hartford with the insistence of a manager handling it since it has been two weeks since the accident and I don't want my case rejected because of any time constraints that I did not comply with.

I was an AARP member and decided to change my auto insurance to Hartford. My husband lost his job a year ago and we are now living at poverty level. We had to file bankruptcy due to the economy. I received a letter stating my rates were being raised because my daughter graduated and I could not produce grades for her discount. I understand that. However, I had to find affordable rates for us. I called Hartford to cancel and was told they would still take out $207 the next month. I paid on a monthly basis with an automatic debit from my checking account.

I was told they would send me a check to repay what was taken out. However, I received a letter saying I had broken a contract with them, which I had never heard about. They would keep the $207 plus an extra forty something for cancelling contract. I have never heard of this. I am struggling to keep food on the table and heat in my home. I would like them to be a stand-up company and return the money I am owed.

insurance wont pay replacement cost

on February 2009 i had an accident. someone ran there a stop sign. tried to make it in front of me on the other side without stopping. un estimate himself, and ran right in front of my vehicle and were hit on the the driver side. he refused to stop at the stop sign going over 45 miles or more. claim he didnt have insurance. i was going about 5 miles per hrs. police report was taken.

i put the car in one of hartford insurance body shop. they did the body work and send me on my way. short afterward the car didnt run the same way anymore. the car when driven over 60 miles begin to shake, i would have buy tires, for the car i also notice the check enegine light come on and off. so i called the anderson bro back, and i talk to the lady name tracey.she told me to bring it back because i was not to for familar wth sacramento,

i took it to another shop. they check it out and fix the problem i thought. afterward the light went off. than on sept 24 09 i was on my way home from picking up my daughter and her friend from school, the car caught on fire. no one was hurt. i call the tow service to tow to the shop close to where i lived. called the insurance. the abjusted came to the shop. look at it said this wasnt from the accident. the car have had noises when i drove it. also oil lite came on.

i told the insurance every thing that happen the still did not fix. it they sais wasnt eligible for even tho i have rental insurance. they open up another claim but refused to give me a rental. my 2005 dodge mamgum have been sitting in my stol for a month. i have no tranport. i have to pay for rides or miss appt, dr appt , school appt , courts appt, this have case physcially, mentally, and psychology. thre might be more imfortant that is left out so please share some light on this situation. please call me back. thank you for listening.

I had a small accident that cost the company approx $20 over a $1000 and my policy doubled. I cancel after 1 month of renew and got charged $260.

I was rear-ended on May 27, 2009. My car finally went into the shop in July (we had a family emergency in June) and it took until the first part of September for Hartford to finally total out my car. They offered me $50 for a rental car, Michael quoted me 2 days to fix my car, and $400 for the 2 days I lost at work. My Insurance, Progressive, had to call him and tell him that $50 was a joke. They ended up reimbursing me for only 37 days without a car, which is better than nothing.

But when I called and asked for money for pain and suffering, Michael K told me $400 was all that he could offer me, even though my medical bills from the accident totaled over $1000, plus I missed work. I was hoping that maybe Hartford would have a heart especially with everything that I have been through with them. But he basically told me that I chose the shop. Terrance B was fixing my car and Michael K expected him to fix it without them sending him any money. And whenever they would finally approve parts for my car, they would come in seperate pieces, or Terrance would have to order more, then wait for it to be approved, then wait for the parts to come in. It took Hartford forever to get anything done on my car, and now I don't have one.

Hardford accidental insurance, elligally withdrowing money from my checking account without my permission. july 6 2009 hardford withdrow $45.00 from my checking account without my permission and again october 6 2009, also withdrow $45.00. how can this large company like these still from poor people like me, I need every penney of my pension. they will have to refund those funds to me. I need help from some one.

I was involved in a fender bender a few weeks ago with a HISD school bus. I was not at fault. I was told by the officer on the scene that I was not at fault and also had a witness that stated that same. I was told that HISD's insurance company would get in touch with me after 10 days - however after 2 days I contacted my insurance company to report the accident and was told that they (my insurance co) had already been notified. I was told to fax over the police report..after all this was done I NEVER heard from my insurance company again only to discover that they had paid HISD when it wasn't even my fault!

I was never given the opportunity nor the courtesy of a phone call from my own agency! My vehicle is still damaged and I have no money to fix it. I heard from the school several times but not my own insurance company! Then I was informed that there was a video of the accident showing who was at fault and that there were kids on board - not true on both counts! But again - my insurance company NEVER called me to get my side of the story nor did they investigate at all. How can they pay out without an investigation nor view the so called video?

I switched to The Hartford through AARP because I wanted to save money on my auto policy. I specifically said that I wanted full tort coverage and when the paperwork arrived for me to sign, I noticed a couple forms saying that I didn't want certain coverage, but I didn't know what coverage they were talking about, so when I called to ask, I was told that it was coverage that I didn't want and that I had full tort coverage on both cars and i signed the papers and sent them in. I later moved and dropped one of my two cars off of the policy and for the last year my premiums of $67.66 were being deducted from my checking account monthly. I had changed addresses again in August 2009 and decided to change to State Farm on September 4th 2009, because The Hartford was raising my rates by 1/3 and at this time, I inquired if anything was missing off of my Hartford policy and found that although I had Uninsured Motorist insurance, I was missing Under Insured motorist insurance. I signed up with State Farm and called the Hartford and cancelled my policy that day and was told that no more withdrawals would come out of my account and I would be charged a 10% cancellation fee out of the money that was left from my policy and that I would receive the cancellation notice within 2 weeks.

I noticed that there was money missing from my bank account on Septmber 10th and found that my bank was going to pay The Hartford $147.36 from my account that night and although I tried to stop this payment it still went through. I did not change my policy at all and it was current and active, but for my next policy year, they were charging me approx. $400 more for car insurance with no explaination of why and they also wanted a first month escalated premium of $147.46, which they took out after the policy was cancelled and also were raising my rates by approx. $30 some dollars each monthl too. I kind of didn't trust them in the beginning and am glad that I didn't have any claims that I would have needed to use underinsured motorist insurance on. I personally will never do business with this company again other that trying to get my money back.

I moved from Oregon to Wyoming and when I called to report an address change they said they would have to issue a new policy for Wyoming. When they did my rates increased substantially but they could not give me a reason why. I told the lady on the phone I would probably be forced to look for insurance elsewhere. I got numerous quotes from other companies at far less than what Hartford quoted. I combined insurance with my Finance thru State Farm.

When I called Hartford to cancel my policy they wanted to check to see if my policy with them was correct as they wanted to keep my business. They spent a 1/2 hour of my time but there was no errors on my policy and therefore it was correct. They asked if I still wanted to cancel and I said Yes!

I was then informed that there would be a cancellation fee. What? I asked where was that noted in my policy ad why was I not informed of that previously? She said that it was in my policy handbook. I said where? Well she said it was towards the back of the book. Well back of the book is right, on the last page. It says and I quote: "If this policy is cancelled, you may be entitled to a premium refund. If so, we will send you the refund. The premium refund, if any, will be computed according to our manuals. However, making or offering to make the refund is not a condition of cancellation." I asked her what manuals and why was I not given that information. She said that customers can't see that information because it could change.

Well that is absolutely so dishonest and shady I couldn't believe it. I'm not an attorney but I can't believe a company can get away with that kind of verbage in order to justify keeping someones money. I have asked several companies, including State Farm about this and they have all said they don't practice this but some insurance companies will conform to these types of tactics to keep from having to give refunds. I'm am so ticked off I feel like taking an ad out in the USA Today and reporting my experience. The dollar amount isn't so important as the principal of the matter. Approximately $75 is what I was owed.

I was dropped by Hartford Insurance Co for a policy I have had on my four (4) vehicles for a number of years. I am presently in the middle of a divorce and the premiums (three months worth) was not paid by my wife. I was curious why I was never notified by Hartford as to why this never got paid. I called Hartford in August and was promptly told that my insurance policy had been cancelled the day before. However the agent told me that I could reinstate the policy if they receive the monies before th 24th of August. In the meantime the agent told me that they would temporarily reinstate the policy. I deposited the mony in my checking account on the 24th and called Hartford to pay the back premiums. The agent took my debit card number and told me that everything would be fine. I followed up with Harford several days later only to be told that I had insufficient funds in my account. I went to my bank to find out that I did have sufficient funds to cover this on the 24th. When I called Hartford back and told them this was the case, they stated that they would need a letter of confirmation from my bank with the bank letter head on it to reinstate this policy. My bank said they they would fax this over. When I called The Hartford on 09/01/09 they flat out told me that I had been dropped and could not even apply for insurance with them for at least 6 months. I feel humilated and not trusted even though I have been a loyal customer for several years. I want to mention that my daughter was hit by a vehicle while crossing the street during the month of August was horrendous! I tried to tell this to Harford and they could care less.

I am hoping to receive a reply to my questions: I just enrolled in an auto policy with Hartford and they tell me certain item were used in determining my premium: I don't know if these were adversly or positively affecting the premium. They are: Low Credit Limits, Low Credit Card Limits, You opened more accounts than is optimal, You had a balance on your revolving accounts. I know I have a high credit rating with no accidents, so I want to know how I can decrease my auto ins. premium. my auto ins. premium has steadily been creeping up and my prev. ins. co. said it was because Tx. had an increase. Tx. Ins. Comm. says there has been no increase demand?

license was suspended , I called and asked for proof of insurance, they assured me that they would send it, One week later I recieved a letter saying that they were cancelling my policy as of Aug, 1st 2009, I called again and asked for a copy to be sent to me, Once again They have'nt sent it to me. And they are closed on the weekends. I wait aweek to see if it will be sent and nothing in the mail.They have been called 3 times with no results

"Always thinking ahead" is the service mark of the company that calls itself The Hartford. They sure are... but of themselves!!! I recently canceled my policy with Hartford because the economy is taking its toll on me, a single mother. When I originally got insurance from them I was not told that should I cancel my policy before the 6 months I would be penalized! NO, instead they wait till I commit to the policy and only after that do they send me a booklet along with the policy, stating there is a penalty for canceling the policy early. Only it's not labeled what it actually is, it's labeled "an administrative" fee.

I am being punished for finding less expensive insurance elsewhere and canceling with The Hartford. Had I been verbally warned BEFORE I committed to the policy I would have found a new auto insurance provider - An HONEST one!!!

I called The Hartford to notify them I was cancelling my policy because I found less expensive coverage through another provider and asked them if they could stop the automatic withdrawal that was going to take place the following day. Because it was such short notice, they stated they could not. I understood. They told me the charge would come out and a refund check would be issued about a week or so later. The money withdrawn from my checking account was $116 and some cents and the joke of a reimbursement check they sent was $11.24 because they not "penalized" for cancelling the policy early but they also charge a 10% fee for God knows what!

When I called to complain about the $11.24 check and to ask where is the rest of my money, I was so livid I didn't even pay attention to whatever the heck they labeled the 10% fee.

am being charged for an accident, 2/06, that i was told would never be paid on. closed case as per agents. renewed with higher premiums. inquired. told the case went to arbitration. company lost. paid $1800.00 on a case that no more than $350.00 explained that the suer was defrauding the ins co. gave them verbal reportr and backed it up w/everything given to me by police at the scene. they will not specify why my insurance is so high and when they will stop the surcharge to no avail. after a year of ensuing this matter am i any closer to an answer. they want us to be good citizens but they don't listen

I was cancelled after 10 years of service.I don't know why.

My Husband and I were very angered by this recent development with our insurance company. Here are the circumstances. He retired last July and acquired a part time job with United One Credit Union. Hartford Insurance has informed us that because he delivers coins and documents between the 3 credit union stations in Manitowoc, WI their underwriter will not insure this vehicle. The job involves a route of approximately 13 miles. He works 4 hours a day, has a safe driving record and is bonded by the credit union.

My question is why can we not get an insurance company to cover this vehicle? We have tried several after we were informed of this predicament. State Farm has told us their underwriters say the same thing. They won't insure us. We have also checked with the Insurance Co in Manitowoc and they too are inquiring into this. I cannot believe that because we honestly put down that he is a courier for the Credit Union that we cannot get insurance.

Hartford has given us no alternatives -- they will not even look into it. What are we to do? This cannot be a lone incident. I am sure there are other courier or delivery people out there. We asked the gentleman who worked there before Milt and he said he told the insurance company that he just worked at the Credit Union and never said he was a courier.

So, in my opinion, we should call an insurance company to get a quote and fabricate his title at work.
This irritates me no end. But to date, we received a letter from Hartford saying -- no insurance coverage on his vehicle.

Any comments or what other options do we have.

I chose to place all of my insurance needs with The Hartford Insurance Company. Last year, while opening my door in a parking lot, I "nicked" the paint of a vehicle next to me. Without proper investigation, the Hartford paid out $1100 plus on what I believe to be a fraudulent claim.

Employee(s) at the Hartford were sloppy about the verification of the damages that actually occurred. The Hartford paid for damages that far exceeded what actually took place. Obviously, the claimant and/or the repair facility requested payment that was incredibly beyond the small nick in the paint that actually happened.

I am 53 years old with a perfectly clear driving record. I've been with the Hartford through AARP for a couple of years. I make payments online and when I tried to do so today 4/20/09--a box popped up to contact them by phone--it wouldn't let me pay. When I did phone them I learned from cliff that my insurance had been cancelled on 4/16/09. I have been driving my car for 4 days without insurance and still would not know yet that it has been cancelled except for me contacting THEM. They have my mailing address, email address, and phone number.

The electric co., gas co., cable/satellite tv co. all let you know BEFORE they discontinue your service for any reason. How can an insurance company cancell your insurance without giving you notice that they are going to do so before they do it. Must not be illegal or they wouldn't but it should be. What if I had had a wreck on 4/17/09 and had no idea that i wasn't covered? They accepted my renewal payment of $60.70 because it cleared my bank on 4/1/09. If they wanted to cancell me, why did they accept my renewal $ ?? How do i know if i should be reimbursed for part of the renewall payment since my policy was NOT renewed??

I would like to file a complaint with any entity that i can complain to for being done this way by an insurance co. Any help with this matter or info on who else i could complain to about this would be appreciated.

I faxed a policy cancellation on 4/2/09, effective 4/5/09. On 4/13/09, I received a letter stating I had to sign it to cancel the policy (which was done on 4/2/09). On 4/15/09, hartford is trying to withdraw $245 from my checking account, causing an overdraft fee of $30.00. On 4/13 (Samual) and on 4/15 (Terry) both stated to me that the paperwork was received on 4/2, Jennifer stated they had been mistaken and that neither of them had stated that to me correctly. I asked how notes can dissappear from an annount, and Jennifer got very upset and kept telling me that the call was recorded.

Overdraft fee on my account of $30.00, defemation of character of myself, Samual, and Terry of Hartford for it being stated that they were mistaken. All calls were supposedly recorded, so I would like the call recordings. Jennifer needs to go to training and learn how to deal with people. The customer is always right.

On 3-23-09, I notified The Hartford auto insurance (through AARP) that we had purchased a new vehicle which would replace an existing vehicle on our policy. I had an extensive conversation, providing the VIN number and all other requested information, and was given a policy increase of $32.00 per year. On 4-10-09, I called Hartford with a question relating to another vehicle and was shocked to find they had NO RECORD of my 3-23-09 call to update them concerning the change in vehicles. I believe this was, yet another, attempt at fraud by The Hartford. If a claim had been made on that vehicle, they would have claimed the call was never made, and I would have had no proof of having done so.

None, simply because I happened to call at a later time about another vehicle.

i have had hartford auto ins on two vehicles for 5 years no accidents well in summer of 2008 my 20 year old daughter and i purchased a new car so she could go too tech school and too work well my policy went over 2400 hundred dollars per year well they sent a survey too fill out in december 08 and about a week a later some dude called from hartford saying i may intitled too some discounts well i was honest with him just has i was on the suvey well surprize surprize they were going too increase my policy a 130 dollars a year--2544 dollars a year so that mad me shop for someone else i found and changed in jan 2009 aotomatic draft from my checking account

i talked constantly too both partys for a smooth change over icould not afford two drafts taken out of my accountin the same month well hartford never told me i would get a penalty for changing over unless on my renewal date in april so they say i owe them 164 dollars for now they have got collections involveed i am trying too get by on social security disablility for ia insurance company too be in partners with aarp i have gotten the shaft from bothaarp and hartford they dont care aarp well tats another story medicare rx owes me about 50 bucks from over payment i called them said they dont reimburse.do not fool with harford or aarp when yoe get older

collection agency

The qoute was twice as high as I'm paying now. Your ads for cheaper auto insurance are misleading at best. Twice the money for less coverage. I'm glad I jointed AARP. I cant afford any more of your special offers.

Called my Hartford Insurance from AARP that I noticed a $4.00 extra charge on my insurance bill. I thought it was a late charge,but had paid in a timely manner. Janice, an associate told me it was a charge due to paper work sent out to inform us our bill was due. That was insane I told her. I asked how I could get rid of the letter and she pretty much said if I didn't pay through a EFT account before the next billing I would continue to receive this charge. I asked why they wouldn't give the customer who paid their bill on line through a credit card or check the same option I've received from other creditors, a option not to receiving a paper bill? I understood the plight of using to much paper and the degree of work to send it out but thought it was unfair to receive this recurring charge. Felt like I was being penalized for those that are late. I called the corporate office and got a lady named Sharon Hayward who listened to my concern and said she'd levi my complanint to a higher authority. But with Corporate I'm not always comfortable any longer. When speaking on the phone one can honestly hear someones' sincerity. She was concerned but I must say seemed busy and somewhat annoyed and wanted to move on.

The first young lady Janice pretty much confirmed that unless I paid the bill again on the 8th of every month when the billing came out, that I would receive the four dollar charge even though I don't have to pay my bill until the 25th of every month.

I think it is purely horrible the way everyone is scammed even from those we always held in high regards. Four dollars times 12 months is what I'm concerned about. If I let three or four companies get away with charging me like this on my small income it would be a months worth of my medicare checks and another bill I'd have a hard time paying. It's about time every complains about seemingly little wallet problems.

As it is it is hard to keep up and I'm getting sick of their little money troves to cover their companies.

I am a current policy holder, and Im disappointed. You are currently spending mega-bucks advertising accident forgiveness.?

Please consider the initial cost of adding only one additional policy holder.

While I do feel that The Hartford is not being fair to me, for all of the above reasons, I will pay the current renewal bill.

But, I request that someone of authority acknowledge/respond to my complaint.

me and my boyfriend purchase hartford ins. we live at different address and there was a problem with the mail and we didn't recieve it in time. they cancel our ins. and our payments was always on time. I just bsend them a check for 331.80. that's how much was on the bill to be paid not your ins. is cancel but you have up to the 19th of mach to pay, they got the money before the 19th and then cancel the ins.

I switched homeowners ins. At that time I asked for a QUOTE ONLY from the agent on auto ins. She represented Hartford. The quote was higher than my present auto ins. Hartford wrote to the Fla. Div. of Mtr. Veh and stated I had no insurance. The state then threatened to take my drivers license and auto tags unless i proove I had auto ins. This is EXTORTION, NO MATTER HOW YOU LOOK AT IT.

I settled with the state, but feel sorry for senior citizens who belong to AARP and try to have confidence in them. AARP is ruthless to use this ins co that threatens senior citizens. I have cancelled membership with AARP and urge others to do so also. AARP should be an ADVISOR, and not sponsor of ins. products.

Hartford auto ins. made sure I was listed as a criminal until I prooved otherwise.

Asked for a quote for auto ins. from a local agent. It has slightly higher than my present ins co. for autos. Hartford ins then wrote to Florida ins comm. and stated that I didn't have nay auto ins. Fla threatened to ancel my auto regis. and drivers license. I had to proove I had auto ins., Fla has no way of knowing if you have auto ins. SINCE THEN, I HAVE CANCELLED MY AARP MAG. SUB.

i STOPPED THE DAMAGE JUST IN TIME, BEFORE LOOSING MY REGIS AND LICENSE.

I made a payment every month from my renewal date of 10/17/2008 to January 2009. I called my payment in to the customer service and talked to a live person. The automatic voice recording doesn't work for me as they cannot understand my answers, so I always talk to a person and not a computerized voice. I have paid every month what each customer rep. told me to pay with my debit card. In January I called and talked to a rep and she told me how much to pay.I paid this in time.

When I called to make my payment again in Feb. 2009 I was told by Kelley that my policy was cancelled. I called 2/6/09. She told me that I was sent a cancellation notice back in January. I told her that I didn't receive a cancellation notice that I was looking at my billing statement. On the backside it showed my payment in Janurary 2009. I asked how can I pay a larger down payment in Oct. 2008 for the renewal and pay up to January 2009 the amount I was told to pay and then I'm all of a sudden cancelled since January 29,2009. I asked to speak to a supervisor no one there.

I asked for a supervisor in billing. Kelley, Virginia, Barbara all were to have a supervisor call me back because no one knows why I was cancelled when I have paid every month and the amount I was told to pay on my debit card which has always been cleared thru my account.They don't know if I'm on a 10 pay plan or a 9 or even a 12 payment plan. I get something different each time I call them. I didn't have any problem in years past with my homeowners and all of a sudden I get this mess. In the meantime, I have no homeowners coverage and can't get none because it is cancelled for non-pay.

Barbara who said she was a billing supervisor told me she would have a Cheryl call me to figure out why I cancelled as no one really knows. They refused to take my regular monthly payment and told me they are charging me over 3 times my monthly payment to reinstate which has to be done before this Sat. 2/14/09. I haven't missed three months. No months until I called in to make my Jan. 29th payment on 2/6/09. I'm afraid how difficult it will be to try and reinstate my homeowners policy. My auto policy is with them too,and I've never had a problem with that for the past 6 years, I've had them both with Hartford.

I was rear-ended by a drunk who first claimed he did not own the truck used to hit me. Later his mother in a sworn affidavit claimed she sold it to him three days prior to the date he hit me. My grandsons were injured in the accident but my son handled that portion of my claim. V. Dims, the first individual I dealt with issued orders which I was to follow to make their job easier including where the wreck was stored (the police failed to return my calls about this. V. claimed I would be responsible for the daily charges for storage if I failed to 'mitigate' damages. I released to car to coparts as instructed but the Hartford told me I had run up rent on my totaled car of over $1500.

After five months of dancing around phonetag and other delays they pretended that I was failing to return their calls (the truth was the exact reverse) and contnued an adversarial relationship implying that I had either not performed work for them (for no pay) or properly followed their instructions. I informed them numerous times that I did not work for them and threatened legal action. They were silent. I filed suit in small claims court for $5000. I was contacted by the snotiest lawyer I have ever met went to court and lost bcuse he produced papework purpoting to show the aforementioned allegation that the car did not beoon to the drunk's mother.

More delay and artifical obfuscation occurred, the lawyer playing games and wasiting my time. I asked my son for help and he secured the final payment without legal assistance. In short, the Hartford dealt with a company calleed CCC whic was repued to lowball estimates so the hartford would save money. CCC had jsut settled a clas actionsuit for just such an accusation and the hartfod rang most complaint bells on the Internet.

I opened an auto policy with The Hartford in October of 2008 online and over the phone. I paid for my policy 6 months in full in October. I received a large policy packet to fill out in the mail a few weeks later with at my surprise a large amount of my driving history and personal information including my address incorrect. It didn't seem to matter how many times I filled something out or called Customer Service to get my information corrected nothing ever seemed to get done.

I canceled my coverage in January 2009 and thankfully received my refund check from them the next week for surprisingly the total amount of my premium and when I called them to report the gross mistake they acted as though it was my fault and I was an idiot. When I asked them if they would please waive the 10% administrative fee, they charge you to cancel your policy, considering all of the problems that I've had I was informed it was against company policy.

Where is this administrative fee going obviously no one is actually doing any work there. I feel like I should have just cashed the stupid check. I would not under any circumstances recommend this company to anyone. The coverage sucks and it's way to expensive for what you have to put up with.

I opened an auto policy with The Hartford in October of 2008 online and over the phone. I paid for my policy 6 months in full in October. I received a large policy packet to fill out in the mail a few weeks later with at my surprise a large amount of my information including my address incorrect. It didn't seem to matter how many times I filled something out or called Customer Service to get my information corrected nothing ever seemed to get done. I canceled my coverage in January 2009 and thankfully received my refund check from them the next week for surprisingly the total amount of my premium and when I called them to report the gross mistake they acted as though it was my fault and I was an idiot. I would not under any circumstances recommend this company to anyone. The coverage sucks and it's way to expensive for what you have to put up with.

I have had hartford insyuraance for about 20 years. I recently filed a claim about 12/15/08 and they have give me the run around ever since. I have sent them everything they have requesteed. But I do not hear anything from them. I think AARP should reconsider about recommending them for insurance needs. It will cause people to wonder about AARP.

I run under a AT&T power line that was too low across a public drive and done damage to a the roof and air coditioner of a new gooseneck camper.

We have been with Hartford Ins for about 3 years and have four cars on the policy. Hartford just this month cancelled our auto insurance policy for non payment and they won't reinstate the policy for another year because of non payment. The kicker to this is that we have been paying them all along and they have been recieving the money. The problem was that we had changed banks from Wells Fargo to Navy federal credit in Aug 08. The Wells Fargo acct we had automatic withdraw to Hartford Ins.

When we changed banks we made out all of our bill thru bill pay at Navy Federal this included payment to Hartford Ins for Aug, Sept, Oct, Nov. Hartford Ins had been attempting to withdraw the funds from the closed Wells Fargo acct. They would not reinstate us even though we had been paying on the acct all this time and never lapsed in payments.

Now we have to look for a new insurance company which we may have to pay more for the same policy

Being hit by a drunk driver was only the first problem of many I encountered with the Hartford, the worst insurance company in America according to a lawyer I consulted. They began issuing orders to me immediately assuming that I had to comply with their rules regarding the storage of my crushed, billing me a total of 1700 dollars for the totaled vehicle. The estimate received by them from a company (CCC) currently being sued for providing them controlled low ball estimates of the value of my Mazda. They failed to deal repeatedly in good faith trying numerous ruses designed to force me to settle for their ridiculous demands.

I filed suit. they issued checks and then bounced them at the bank. They arranged questionable paperwork claiming they had sold the truck used to try to kill me to their son, Stephan, three days prior to driving drunk with no insurance proof, no license and multipole DUIs on his record. He claimed the truck did not belong to him but to his mother. This was only one of a number of lies. Due to Hartford's arrogance and exttremely poor service I am still looking forward to putting their alleged client in prison for two years but he has succsessfully stallled for almowt a year now. Sue the bastards to get any satisfaction.

They still raised my rates - and I don't believe this is fair because I had no claim against the insurance and the whole thing didn't cost them anything at all. Not to mention we have had automatic withdraw payment from our checking account for all our payments so have never been late and have had them for over 4 years. Does this make sense to anyone there?

It's just another added cost along with fuel prices climbing and I feel unfair with us being such good customers for many years. I am seeking a better auto insurance and know there is one out there.

Once installed my car started over heating.

Being an AARP member, you have access to lower personal auto rates through The Hartford, and they saved me money the first year. Then they DOUBLE my premium for the 2nd year! They claim it's due to my credit report being less favorable this year! I haven't had any accidents, nor have I applied for any additional credit or made any late payments since last year.

They knew my credit rating when they accepted my application last year--yet they misrepresented themselves by giving me a low rate the first year, then doubling it the next! This causes economic hardship for me, as I am struggling in this shaky economy, and I can't afford this 100% increase! What can I do to protest?

I purchased AARP/The Hartford auto insurance after reading the great features they offered and the cost, which was far less than my previous coverage. I bought a new 2008 Chevrolet Equinox LTZ. On 7/16/08 I had an accident. The Hartford's adjuster deemed my car a total loss. One provision of my policy was , if I purchased the vehicle new and it was 15 months or less/15,000 miles or less at the time of accident, they would replace/pay for a new auto exactly like the one I had. This is what all their pamphlets, literature states.

when I mentioned this clause to them, they indicated that if I had read my entire policy, I would have found the page where it said, Definitions: A new car is one that had no more than 150 miles at the time of purchase.....mine had 300 because it was driven from a dealership out of state. Just another way the Big Boys try to swash us like bugs.

I am barely getting enough money to purchase a lesser vehicle that is a year old.

The traffic light turned green and my wife proceeded to go straight still heading west. The east-bound vehicle signaling a left turn to the north sped out into the intersection, crossing the two south-bound lanes plus the center left-turn lane, and tried to turn into the first north-bound lane of the street ahead of my wife.

The girl in the turning vehicle did not succeed. After crossing those first three lanes and then turning right in front of my wife, there was no way to avoid a collision. That was exactly what both the city police and witness statements concluded (the witness directly behind my wife was an Idaho Fish and Game Conservation Officer). The girl was issued a citation for an improper left-turn and failure to yield the right-of-way. She was a student at a local college and her insurance, through her parents, was The Hartford Auto Insurance. Enter The Hartford claims rep Troy M.

Our van was inspected at our home by a representative of Hartford for a damage estimate. I submitted a repair estimate from a local auto body repair shop which totaled $3,379.38 (an October, 2007 estimate; definitely higher at the present time). There was also the matter of approximately $1450 in medical expenses incurred because of the accident. SOMEHOW, Troy M. determined the accident was 20% MY WIFE'S FAULT! Consequently he issued two checks; one for vehicle repair which was about $800 less than needed for 100% repair at the body shop of my choice, and the other for $160 which was for 10 days of vehicle rental at $20 a day, minus 20%. There was no mention at this time for anything medical. The major vehicle damage included the front bumper and grill; and the entire right front fender which includes the headlight, side panel light, and the right turn signal.

I found the right turn signal light socket, placed a new bulb into it, and used plastic ties to secure it the hole where the headlight assembly used to be. With this I have a totally operational right turn signal. On the right hand side of the lower part of the front bumper there is a small built-in circular lamp which illuminates the road surface in front of the vehicle. I loosened this and tilted it upward to act as miniature headlight and so far when I have had to drive anywhere local at night I have not been stopped by any law enforcement vehicle. But I cannot take an overnight trip anywhere. I have a local attorney who is in contact with Troy M., but he is not getting anywhere.

In fact, the last time we spoke with M. last fall before we consulted an attorney, he flatly told us we could try to go to trial and win a judgment in our favor, but he and The Hartford Insurance Company were too big and we could never win. We would just be wasting our time and money. He was assuming we would just give up and take his offer. You know what they say when you assume something. it has been 10 months. I would appreciate any advice or help in resolving this entire fiasco.

I am extremely disappointed with the service received from Hartford after a car accident. The claims handler was rude and treated my phone call as a complete inconvenience. A week later my car was still in the tow yard and no one had looked at it. I called again and talked with a woman named Josie Medina who was outstanding. She listened and truly cared. She helped me set up a rental car and gave me the number of the claim handler's supervisor. But the supervisor did nothing more than apologize and made promises that she didn't follow through on until I started calling every day. Finally my car was picked up and taken to Denver which is 5 hours away.

A week later an adjuster called and said the car could be fixed, not totalled as the computer had designated. He agreed to have the car brought back to my hometown to be fixed. His boss called later and said they didn't want to bring the car back but would have it fixed in Denver. I reminded him that according to my policy it is my choice. He unhappily agreed to have the car hauled back. An hour later he called again and offered to buy me out. Thankfully I got the offer in writing via fax. Two weeks later the person who was to cut the check called, only the price he quoted was two thouand less than the offer. He all but called me a liar when I told him the real offer, until I told him I would be happy to fax him the quote that had been faxed to me in writing. t took over a month and numerous phone calls to rude and uncaring customer service people before the claim was settled.

As a 54 year old Human Resources professional, I deal with stressful issues all day long but have to say that by the time my claim was settled, I was pretty damned fed up! But it didn't end there. When I purchased a new vehicle, I was told that the wrecked car was still on the policy, and that I was to have called to have it removed. The claims handler does not do that. As per my call, the premium for the wrecked car would be backdated and deleted. But lo and behold, I get the endorsement and the wrecked car is still on the policy and I am being billed for coverage. I call again and am assured it will be taken care of, and that I will be refunded the two months premium I'd already paid on the wrecked car. Then another bill, the car is still on it. No mention of a refund. All three premium amounts have been different, the one over the phone, the first endorsement bill, and then the next. And each one higher than the previous. Enough I say, cancel the policy and go with a certified agent here in town.

I got a letter in the mail today from Hartford. Yes, they are charging me a 10% cancellation fee. Well worth every penny to be done with such an incompetent organization. Bottom line, stay away from insurance companies that only offer 800 number service. With any claim, write down who you talk to and when, and get whatever you can in writing.

As for AARP, as long as they endorse a company that writes policies without the resources to back them up, I will not belong to that organization. Thankfully I was young and savvy enough to jump through all the hoops and FINALLY get my money. Thankfully this did not happen to my mother. I can only imagine how hard it would have been for her. To me, ripping off the elderly is the ultimate low blow. Shame on you Hartford! Wake up AARP, do a complete audit of what is really going on with the company that you are endorsing.

I wished to cancel my auto ins. with the Hartford and was told I would have to pay a 10% penalty because I was cancelling the policy 3 months prior to the policy maturity date but that had I cancelled within the first 60 days of having the policy, then I wouldn't be charged. They referred to this as an early termination fee and later on as a short rate fee. No where in my policy nor in any paper work provided by the Hartford when I first took out the policy or at any time when I made changes, did the company disclose in any way shape or form that there would be an early termination fee or any other kind of early cancellation of my policy fee. One of The Hartford Reps. told me that if I didn't pay the fee it wouldn't affect my credit as it was an internal fee. Another told me it was 10% of the entire policy premium, and another said it was 10% of the remaining balance of the unpaid premium.

I contacted AARP by e-mail and dealt with a lady by the name of Sheila Brown--Member Relations, as it was on the recommendation of AARP that I took the policy out in the first place. She contacted the above Carolyn Taylor--Consumer Affairs for the Hartford, who told Ms. Brown that the fee was legal, and that it was State Specific--in other words-- only charged in certain states, and that it was disclosed in the policy book, in the back, under the heading Termination---Other Termination Provisions. I have read, re-read and re-read again the information under this heading as well as the entire policy (in both my Ohio policy as well as the one I took out in Tennessee) and no where does it disclose, hint or otherwise intimate anywhere their policy of charging this fee. I e-mailed Ms. Brown again and informed her of this--as she represents AARP's Consumer Affairs, and AARP is the organisation that recommends The Hartford to all of it's millions of mostly elderly members. She stated that there was nothing more that she could do, that the Hartford insists they do disclose this fee and that they were sticking to their policies and that was basically the end of the matter.

I have since received 2 letters from The Hartford explaining that the charge is an administrative fee to cover the cost of processing the cancellation of my policy. My premiums went up when I moved to Tennessee from Ohio, and yet this fee is not charged in Ohio! I wonder why?These administrative expenses only have to be paid for in certain states and not others?! I have the original policy booklet with all their disclosures in it, and intend to hang on to it as I have NO intention of paying a non-disclosed fee, and this is the only proof I have of their non-disclosure.

I realize this is not a huge ammount of money for one individual---but when I think of how many millions of people who have their insurance through the Hartford, based on the recommendation of an organization like AARP, then we could be talking about millions of dollars worth of fees collected that were not disclosed, also many folk--especially those who are getting on in years, will most likely not say or do anything about the matter

I know they will charge me the fee and they also said they will not itemize my final bill, but that if I call them-they will break it down for me verbally---I have spent hours going over this with both the Hartford, AARP and now your organization. I feel that if the Hartford wants to charge such a fee---they need to disclose---if not---don't charge. Us older people need to be protected from sneaky companies who try to takes us for what little we have. It is WRONG! Also, AARP needs to check a little better into the companies they recommend

I took out my insurance with Hartford through the AARP program and I had a very small claim accident nad now I just received a letter from Hartford that my premium is going to go up for at least 5 years and I thought they told me the first accident is forgiven and the claim was only paid the amount of $572.29 after my $500.00 decuctable. There was no citations as it was on a dirt road when it was raining and a cow ran out in front of me.

Now they say I have traffic violations against me which I do not. They have my nave spelled wrong on the letter as well as my address is wrong and they had that wrong when I took out this policy and they told me they have it straightened out and on my insurance cards it iw changed but not in the company records and I would like an answer to this mail to see what is going on and how much my rated will go up for a small claim like I had. Do they treat all their customers like this that go to them in good faith.

a letter dated the same date received a week later that they were imposing a 10% penalty for early cancellation even though I had been with them for over 4 years. There is nothing in writing in the policy or the policy provisions for my state that stipulate any penalty for termination of a policy. Also, my refund for the unused premium amounted to $564 for which I am in to my 4th phone call to see when the refund check is forthcoming. Today on the 4th call, I was informed that the billing department was totally unaware of any refund forthcoming and would expedite my refund.

I filed a complaint with the

State of Nevada Insurance commission in regards to the treatment Hartford is giving me and I am one customer who will never do business with this company again. AARP ought to be ashamed of recommending them to Seniors as you can do much better with other agencies. I still await my refund.

I have already paid for my other policy with another Insurance company and I am still out the refund that Hartford still has not sent me in the amount of $564.00 (net of the 10% phantom penalty)

I am very stressed at the fact that I am on a limited income being a retiree and this big Corporation is withholding my refund.

Its been over 30 days and not a word. I brought this to the attention of AARP and they were supposed to contact me within 7 days. Its been 21 days and not a word. I insured with another company for $516.00 for a full year. It does pay to check rates for different companys.

I moved from NH to Florida and called to change my Auto policy with The Hartford on 5/17/2008. The price difference was so great, $1100 in NH to $2800, (after I dropped most of my insurance down I got the bill down to $2500), in Florida I started looking for a new insurance company.

I called The Hartford on 5/20/2008 to cancel the policy and faq'ed them a cancelation letter. I found insurance through AAA Auto club south for $1500, the same insurance The Hartford want to charge me $2800 for. I thought this expericence was over.

I received a bill in the mail today, 7/7/08, for $166 for the 3 days of insurance I was with The Hartford. I called to inquire why it was so high and was told that there was a cancelation fee accessed?! I never received an amount back from The Hartford from my NH policy, which still had a month or 2 of coverage on it. The bill I received has no detail about a cancelation fee and only states that it is for the 3 days of coverage, 5/17/08 to 5/20/2008. Is this right? What really gets me upset is that The Hartford is an AARP sponsored program for people over 50 and it seems to me that they are ripping the Florida population off.

I went to take my 07' Subaru Impreza into the dealer for warranty repair to the air conditioner, as it had never worked since we owned the car. The mechanic & Service Manager proceeded to show me a large dent in the radiator that pushed the radiator into the condenser, rendering it inoperable. The dent in the radiator did not cause a leak and is not visible to the casual observer. Now the very strange part is that there is no other damage to the car - not the hood, the engine, not the bumper, nor the grill, nor the spoiler - not even a scratch.

The Dealer refused to cover this under Warranty stating that they only cover defective parts, not damaged. They said that I would need to put this damage through my insurance company under Comprehensive, as their theory was it was vandalized. I put a claim into the AARP recommended Hartford Insurance Company and explained these rather bizarre events. An adjuster came out and was also at a loss as to how the damage could have occurred without any other damage to the car. The next thing we know, we get notification from The Hartford that they consider this claim to be collision. I am dumbfounded by this outcome and attempt to call the rep, David Searles. I now have 4 calls into Mr. Searles and have not had a return phone call.

I then decided to talk to any rep and got Rinaldo. He proceeded to tell me that we reported this as a hit and run. I told him that I did not report the damage as a hit and run and the conversation went downhill from there to where I requested to speak with a supervisor. Rinaldo refused to transfer me to a supervisor unless I gave a reason I wanted to speak w/a supervisor and insisted that he could help me. I restated my request to him 3-4 times until Rinaldo told me he would just wait on the line with me until I gave him a reason I wanted to be transferred to a supervisor. I hung up the phone and called back. I got a nice receptionist who transferred me to a supervisor, Elizabeth Mullins, unfortunately, she was not in today.

I do strongly believe that the damage to our car was done before we ever took delivery (we purchased it new). The events that would have had to take place for the damage to occur border on supernatural. An object would have had to come up from the ground at a precise 45 degree angle and strike the radiator w/out damaging, in the slightest way, any other part of the car. Those sound like huge odds to me. The deductible on my Collision is $500.00 and the claim will go against us as an accident. Under comprehensive, we have 0 deductible and it would not be counted against us. Is there anything you can do to help us.

Quite a difference.

harford insurance company sent me a letter with adverse action and state choice point for motor vehicle report, insuance claim reports

higher dollar amount for insurance and refusal to adhere with credit reporting act to provide me with a copy to correct any inaccuracies. i am unable to correct any inaccuracies

In 2007 I purchsed an auto policy with Hartford do to the fact they was affiliated with AARP. Do to this fact I assumed they would be honest and ethical. Man, was I wrong!!!

When renewal time came, they mailed my bill on the due date. It was several hundred dollars higher, with no claims against the policy at all. I of course went to another reputable insurance company. Upon my notifing Hartford I was canceling they informed me they were charging me $200.cancelation fee, do the the fact I did not cancel 10 days prior to the due date. They do not mail out the bills until the due date so how can anyone cancel prior to it. Of course they claim they mailed out the bill a month in advance and the post office must have lost it. This is standard hartford policy, sanctioned by AARP, they claim. In my opinion, this amounts to theft.

I called and filed a complaint on 5/8/08 and was told someone would get back to me within 48 hours. Six days later I called again. I was told they could not help me to resolve this, I owe the fee!!! EVERYONE --((RUN)) FROM HARTFORD AND AARP Some attorney needs to file a class action lawsuit. I will join it.

I went on line to compare prices.I did not apply for insurance nor did I give them my SS#. they pulled a credit report on me .then had the nerve to send me an opt out for for their customers

I purchased insurance through AARP thinking I would always be treated fairly and we always hope we never need to file a claim with our insurance company but sometimes unexpected things happen. I have an Auto and travel trailer insured with AARP/Hartford and last December 2007 while towing it, I got to close to the farm gate and scrapped the gate with minor damage to the trailer. I called Hartford with hope of having the damage repaired but I found out I would not be treated fairly. The adjuster came to my home and gave me an estimate for repair and it was so low it would not cover parts. The claim handler from Hartford sent a check for the estimated amount.

I called and complained and was caught in a catch 22. The Hartford claim handler said she could not change the claim repair cost and I had to call the adjuster and he said I had to call the handler, but he would get back to me in a few days and this was on January 11 2008 and have not heard from him since. The adjuster said in order to increase the repair cost they wound need to give me the blue book value of the trailer and when this was done I would end up with less then the original estimate. Here is the problem, I have a 30-year-old vintage Airstream travel trailer in very good condition with plans to keep using it until it can no longer travel. I contacted the Airstream dealer and he told me I am being low balled as he had sold two vintage Airstreams with in the last 6 months for more then twice the blue book value.

Minor scratching of street side of trailer. Dealer for repair est. $6287.84, Agent for repair est. $2968.42.

I was 3 feet from being fully parked in a parking space approaching a curb when I was hit by a snow plow going in reverse. He was crossing over several solid lines before he hit me. Clearly it was his fault; everyone I have spoken to agrees--but not THE HARTFORD criminals. My accident occurred on December 16th; I filed my claim on December 17th. I did a recorded statement. The lady said a Hartford employee would follow up with me, but of course they never called. A couple of days passed, so I called them. The individual I was transferred to had no idea what was going on and asked me to do another recorded statement. They had no record of my first recorded statement. This was on or after Dec. 21st. The Hartford claimed they had not talked to their insured driver and needed to talk to him before they could pay out my claim.

A week had passed, and I called back to see if they had talked to their insured driver. They told me now they were not sure if the driver who hit me was covered in this policy (a flat out lie) but they needed a few more days to verify. So I gave them a few more days, called back, and now they transferred my claim to someone else. This new person verified that the other party was in fact insured by the Hartford and had actually talked to him on Dec 20th and got his statement. (So every thing the first guy had told me was not true--seemed a ploy to jerk me around so maybe I would quit pursuing my claim.) The other guy's statement according to the Hartford, contradicts mine.

My accident took place in a gas station parking lot so supposedly they were waiting on the videotape so they could check it to see what happened. I said fine--when would they be getting that video tape? They had no answer. So I took it upon myself to get the video tape. I called the gas station, and they said they were contacted on Dec 20th about obtaining footage of the video tape, but they never heard back from the Hartford to obtain it. They explained to me that after a few weeks they don't keep filmed tape. They also said they would not be releasing any tape to the Hartford; they had missed their window of time. At this point my car is still smashed (at least $3500 worth of damage), and Hartford has no intention of paying a dime. I do have pictures of the accident in my camera phone.

I am out of a vehicle to get to and from work. I have missed attorney appointments and opportunities to pick up my daughter to spend time with her. Everyday life activities are now a hassle because I have to obtain rides.

A customer of Hartford ran into my truck while vacant; they filed claim and got two estimates for $1300 each. They sent a check for $497, and they will not pay any more. I did not cash the check but am going to seek legal action and fees.

My truck is not fixed, and the accident was a month ago.

I was hit by a Hartford auto insurance customer. Hartford declined to fix it and said they would send me the low end of blue book value. Then I started getting these automated messages on my answering machine that they wanted to settle the matter, but I had to call the number they left for a Brandon Kinkade. He never answers that number. I finally found out they wanted proof that it was my car--despite my insurance card. I had a local title place fax the info to them. They claimed they didn't get it, despite the fact that their fax number said "fax completed". They said they were going to close my case without payment unless I faxed them the information again. Since I was now wise to the company's methods, I mailed it with secure delivery, so they have to sign for it.

I would advise anybody dealing with this company to document and verify all business. This is not a trustworthy company.

The Hartford sent me a letter on October 10, 2007, apprising they have misplaced several data disks that contain my NAME, ADDRESS, SOCIAL SECURITY NUMBER, DRIVERS LICENSE AND PHONE NUMBER.

This information security breach has caused me to worry heavily about my identity. Putting a fraud alert on my credit bureaus would also cause undue hardship for my situation. This billion-dollar company should be held financially responsible.

My rental car was involved in an ice storm accident. There were several injuries. My agent called me and said that I was responsible because I rented the automobile. It has been 8 months and The Hartford has yet to pay any medical expenses for the injured parties. The Hartford should stand by their policy and pay for the hospital bills that were incurred. I called and spoke to my agent, Michael Harris, and he informed that because of some Florida stipulation they would not pay any medical expenses.

I have paid The Hartford for auto insurance for the past 10 years and now they will not honor this policy.

Rental automobile was totaled. My son has neck injuries, his girlfriend underwent brain surgery and will never be 100% recovered, three grandchildren underwent x-rays.

In March of 1996, my husband and I purchased a car for the amount of approximately $14000.00. In May of 2006, my husband totalled the car. Hartford insurance paid out $7500.00 and called it blue book value leaving me a short of approximately $5000.00. Because I was young and poor at the time, I did not pay the balance owed. My balance now is topping over $30,000.00! I feel severly wronged by Hartford, they took advantage of someone who just didn't know any better!

My car was stolen and burned from my home and I've dealing with Mrs. Harper due to there's been investigation, questioning me and my brother as to what we were doing and where were we at the night that my car got stolen and according to the attorneys that they had hired to question me and my brother, we were done and Mrs. Harper can't seem to answer any of my questions as to what is the status of my claim and can't seem to get a retuen phone call from her. I have caaled her many times.

My car got stolen on December 3, 2005 and it's been 4 months and still no answer. I feel that as many years as I had business with this company and I paid insurance for my vehicle, that I am getting treated this way by them. I have no car, I have to car pool to work, and still no answer from them.

I have to car pool with a co-worker to work, for my normal life activities, I have to borrow cars to get around.

Hartford's agent filed a fraudulent claim on behalf of their insured who backed into me while I was stopped at a stop sign! Hartford waffled on the claim, orally approved, denied, and then claims they are investigating after 45 days.

I had to pay for repairs out of my own pocket and I think the idea was that I would go away and claim on my own collision insurance because I had an expensive car. However I have no collision insurance and will now sue the whole bunch.

On January 10, 2006 I was involved in a car accident with a person who was insured by "The Hartford". Their client was ticketed for "failure to yield, no current proof of insurance, and no valid drivers license (his license expired in 2001). Due to this accident, I can't work, can barely walk at times, and my back is screwed up.

Now The Hartford is treating me like the criminal in the situation. I have tried to call them on NUMEROUS occasions but constantly get a voicemail greeting. I have yet to have an actual conversation with anyone at the Hartford.

I have hired an attorney and he seems to be pretty worthless himself but nonetheless I'm about to be out of money and lose my house, car, etc.

My mother died 6/4/05. She had Hartford auto insurance 10,000 accidental death. I submitted the paperwork. She was not wearing her seatbelt and they did not want to pay. I had her physician send a letter regarding her medical condition where he had asked her not to wear a seatbelt. The impact killed her and the coroner said a seatbelt would not have saved her anyway.

She also had a banking account with a 10,000 accidental death policy through hartford. I have send paperwork in to both policies to the same company. No one has contacted me or told me anything. Her funeral was very expensive and reduced the amount of funds she had in her estate to pay for her taxes, outstanding bills, utilities, etc... She had those policies for a reason, to make sure her business would be taken care of and that those bills from her funeral would be cared for as she had no burial policy, etc.

You would think as much money as insurance companies make that these smaller claims would be like pennies to them and they would at least contact the people instead of just ignoring them.